@webex/contact-center 3.12.0-task-refactor.4 → 3.12.0-task-refactor.6

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Files changed (35) hide show
  1. package/dist/services/task/TaskManager.js +1 -0
  2. package/dist/services/task/TaskManager.js.map +1 -1
  3. package/dist/services/task/TaskUtils.js +8 -6
  4. package/dist/services/task/TaskUtils.js.map +1 -1
  5. package/dist/services/task/state-machine/TaskStateMachine.js +77 -14
  6. package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -1
  7. package/dist/services/task/state-machine/actions.js +85 -13
  8. package/dist/services/task/state-machine/actions.js.map +1 -1
  9. package/dist/services/task/state-machine/guards.js +35 -0
  10. package/dist/services/task/state-machine/guards.js.map +1 -1
  11. package/dist/services/task/state-machine/uiControlsComputer.js +76 -10
  12. package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -1
  13. package/dist/services/task/voice/Voice.js +10 -4
  14. package/dist/services/task/voice/Voice.js.map +1 -1
  15. package/dist/types/services/task/state-machine/TaskStateMachine.d.ts +68 -8
  16. package/dist/types/services/task/state-machine/guards.d.ts +5 -0
  17. package/dist/types/services/task/voice/Voice.d.ts +18 -17
  18. package/dist/webex.js +1 -1
  19. package/package.json +1 -1
  20. package/src/services/task/TaskManager.ts +1 -1
  21. package/src/services/task/TaskUtils.ts +8 -6
  22. package/src/services/task/state-machine/TaskStateMachine.ts +101 -16
  23. package/src/services/task/state-machine/actions.ts +148 -24
  24. package/src/services/task/state-machine/guards.ts +46 -0
  25. package/src/services/task/state-machine/uiControlsComputer.ts +158 -15
  26. package/src/services/task/voice/Voice.ts +12 -5
  27. package/test/unit/spec/services/WebCallingService.ts +7 -1
  28. package/test/unit/spec/services/task/TaskManager.ts +26 -0
  29. package/test/unit/spec/services/task/TaskUtils.ts +16 -0
  30. package/test/unit/spec/services/task/state-machine/TaskStateMachine.ts +573 -0
  31. package/test/unit/spec/services/task/state-machine/guards.ts +88 -0
  32. package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +1023 -46
  33. package/test/unit/spec/services/task/voice/Voice.ts +44 -0
  34. package/umd/contact-center.min.js +2 -2
  35. package/umd/contact-center.min.js.map +1 -1
package/dist/services/task/state-machine/TaskStateMachine.js.map CHANGED
@@ -1 +1 @@
1
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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TERMINATED","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","OUTBOUND_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_START","CONFERENCE_FAILED","isTerminated","EXIT_CONFERENCE_SUCCESS","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","shouldDowngradeConferenceToConnected","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/**\n * Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /**\n * Event mapping reference (CC WebSocket -> TaskEvent)\n *\n * AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n *\n * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n */\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskReject'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference (flag set OR backend still shows conference)\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n (context.consultFromConference === true ||\n guards.conferenceInProgressFromEvent({context, event})),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Customer left during consult → WRAPPING_UP\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n const cpd = taskData?.interaction?.callProcessingDetails;\n if (cpd?.hasCustomerLeft !== 'true') return false;\n\n return shouldWrapUpForThisAgent(context, taskData);\n },\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n // AgentConsultEnded while conference is initiating (end call before conference completes)\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData?.interaction?.isTerminated === true;\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONFERENCING]: {\n on: {\n [TaskEvent.CONFERENCE_START]: {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // Needed as all agents in conference get this event, hence we need to clear the consult state\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n 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'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskWrapup',\n ],\n },\n {\n // Only the leaving agent (no wrapup) → TERMINATED\n guard: guards.didCurrentAgentLeaveConference,\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskEnd',\n ],\n },\n {\n // Conference downgraded, customer present → CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n 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taskData.interaction.mainInteractionId || taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","OUTBOUND_FAILED","TERMINATED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","CONFERENCE_START","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","isConferenceHoldParticipantFromEvent","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","isTerminated","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_FAILED","EXIT_CONFERENCE_SUCCESS","shouldDowngradeConferenceToConnected","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/**\n * Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /**\n * Event mapping reference (CC WebSocket -> TaskEvent)\n *\n * AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n *\n * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n */\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n [TaskEvent.OUTBOUND_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsultConferenced / ParticipantJoinedConference can arrive while connected.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Conference can be merged while this agent is in held state after refresh/recovery.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference only while conference is still active.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n guards.conferenceInProgressFromEvent({context, event}),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is held.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is connected.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n !guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Interaction terminated during consult (customer left) → WRAPPING_UP\n guard: ({context, event}) => {\n // if (context.consultInitiator !== true) return false;\n // const taskData = getTaskDataFromEvent(event);\n const taskData = getTaskDataFromEvent(event);\n const cpd = taskData?.interaction?.callProcessingDetails;\n if (cpd?.hasCustomerLeft !== 'true') return false;\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n // AgentConsultEnded while conference is initiating (end call before conference completes)\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData?.interaction?.isTerminated === true;\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONFERENCING]: {\n on: {\n [TaskEvent.CONFERENCE_START]: {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // Needed as all agents in conference get this event, hence we need to clear the consult state\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n\n [TaskEvent.HOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend hold arrives.\n // Move to HELD so the UI renders resume action.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n ],\n [TaskEvent.UNHOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend unhold arrives.\n // Move to CONNECTED so hold action is available again.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n ],\n\n // Start a new consult from within an active conference\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n },\n\n // Participant leaves - handle conference downgrade scenarios\n [TaskEvent.PARTICIPANT_LEAVE]: [\n {\n // Only the leaving agent should wrap up → WRAPPING_UP\n guard: (params) =>\n guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskWrapup',\n ],\n },\n {\n // Only the leaving agent (no wrapup) → TERMINATED\n guard: guards.didCurrentAgentLeaveConference,\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskEnd',\n ],\n },\n {\n // Conference downgraded, customer present → CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n // Not initiated by this agent → just refresh backend state.\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // Conference ends explicitly\n [TaskEvent.CONFERENCE_END]: [\n {\n // Agent who should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Customer still in call → CONNECTED\n guard: ({context, event}) => {\n if (context.exitingConference === true) return false;\n const taskData = (event as any)?.taskData ?? context.taskData;\n if (!taskData?.interaction) return false;\n const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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package/dist/services/task/state-machine/actions.js CHANGED
@@ -9,6 +9,7 @@ exports.updateUIControls = updateUIControls;
9
9
  var _xstate = require("xstate");
10
10
  var _constants = require("./constants");
11
11
  var _uiControlsComputer = require("./uiControlsComputer");
12
+ var _TaskUtils = require("../TaskUtils");
12
13
  var _guards = require("./guards");
13
14
  /**
14
15
  * Task State Machine Actions - Action implementations executed during state transitions
@@ -53,13 +54,80 @@ const deriveRecordingState = taskData => {
53
54
  }
54
55
  return update;
55
56
  };
57
+ const isActiveConsultState = (taskData, selfAgentId) => {
58
+ if (taskData?.interaction?.state === _constants.INTERACTION_STATE.CONSULTING) return true;
59
+ if (selfAgentId) {
60
+ const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
61
+ const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
62
+ const isPendingOrActiveSelfConsult = selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === 'consultInitiated';
63
+ if (isPendingOrActiveSelfConsult && hasConsultMedia && taskData?.isConsulted === false) {
64
+ return true;
65
+ }
66
+ }
67
+ if (taskData?.interaction?.state === _constants.INTERACTION_STATE.POST_CALL && selfAgentId) {
68
+ const selfParticipant = taskData.interaction?.participants?.[selfAgentId];
69
+ const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
70
+ if (selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia) return true;
71
+ }
72
+ return false;
73
+ };
74
+ const isSelfConsultingOrPending = (taskData, selfAgentId) => {
75
+ if (!taskData || !selfAgentId) return false;
76
+ const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
77
+ return selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === 'consultInitiated';
78
+ };
79
+ const hasJoinedConsultDestination = taskData => {
80
+ if (!taskData?.interaction) return false;
81
+ const participants = taskData.interaction.participants;
82
+ const cpd = taskData.interaction.callProcessingDetails;
83
+ const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
84
+ if (backendSaysJoined) return true;
85
+ if (!participants) return false;
86
+ return Object.values(participants).some(p => {
87
+ if (!p || p.isConsulted !== true || p.hasLeft) return false;
88
+ return p.hasJoined === true || p.consultState === _constants.CONSULT_STATE.CONSULTING;
89
+ });
90
+ };
91
+ const deriveConsultCallHeldFromTaskData = taskData => {
92
+ if (!taskData?.interaction) return undefined;
93
+ const eventType = taskData.type;
94
+ if (eventType === 'AgentContactHeld') return true;
95
+ if (eventType === 'AgentContactUnheld') return false;
96
+ const consultMediaId = taskData.consultMediaResourceId;
97
+ const consultMedia = consultMediaId ? taskData.interaction.media?.[consultMediaId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
98
+ if (!consultMedia) return undefined;
99
+ return Boolean(consultMedia.isHold);
100
+ };
101
+ const getTaskStateForUiControls = (taskData, selfAgentId) => {
102
+ if (!taskData?.interaction) {
103
+ return _constants.TaskState.IDLE;
104
+ }
105
+ if (taskData.interaction.isTerminated === true) {
106
+ return _constants.TaskState.WRAPPING_UP;
107
+ }
108
+ if (isActiveConsultState(taskData, selfAgentId)) {
109
+ return _constants.TaskState.CONSULTING;
110
+ }
111
+ if (taskData.interaction.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(taskData)) {
112
+ return _constants.TaskState.CONFERENCING;
113
+ }
114
+ const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;
115
+ const isMainHeld = Boolean(mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true);
116
+ if (taskData.interaction.state === 'hold' || isMainHeld) {
117
+ return _constants.TaskState.HELD;
118
+ }
119
+ return _constants.TaskState.CONNECTED;
120
+ };
56
121
  const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
57
122
  const updates = {
58
123
  taskData,
59
124
  ...deriveRecordingState(taskData)
60
125
  };
61
126
  const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
62
- const consultingActive = taskData?.interaction?.state === _constants.INTERACTION_STATE.CONSULTING || (0, _guards.hasActiveConsultInPostCall)(taskData, selfAgentId);
127
+ const consultingActive = isActiveConsultState(taskData, selfAgentId) || (0, _guards.hasActiveConsultInPostCall)(taskData, selfAgentId);
128
+ const conferenceFromPayload = taskData?.interaction?.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(taskData);
129
+ const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);
130
+ const inferredConsultingInitiator = selfConsultingOrPending && taskData?.isConsulted === false;
63
131
  if (taskData.destAgentId) {
64
132
  const isEpDnWithStoredId = context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;
65
133
  if (!isEpDnWithStoredId) {
@@ -73,30 +141,34 @@ const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
73
141
  const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
74
142
  if (consultInitiator !== undefined) {
75
143
  updates.consultInitiator = consultInitiator;
76
- } else if (consultingActive && taskData.isConsulted === false) {
144
+ } else if (inferredConsultingInitiator || consultingActive && taskData.isConsulted === false) {
77
145
  updates.consultInitiator = true;
78
146
  }
79
147
  }
148
+ const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
149
+ if (effectiveConsultInitiator && conferenceFromPayload && (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))) {
150
+ updates.consultFromConference = true;
151
+ }
80
152
  if (consultingActive && taskData.interaction) {
81
- if (!context.consultDestinationAgentJoined) {
82
- const hasJoinedConsultee = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.isConsulted === true && !p?.hasLeft));
83
- const cpd = taskData.interaction?.callProcessingDetails;
84
- const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
85
- if (hasJoinedConsultee || backendSaysJoined) updates.consultDestinationAgentJoined = true;
86
- }
153
+ const joinedConsultee = hasJoinedConsultDestination(taskData);
154
+ if (joinedConsultee) updates.consultDestinationAgentJoined = true;
87
155
  if (!context.consultDestinationType && !updates.consultDestinationType) {
88
156
  const hasEpDnParticipant = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.pType === 'EP-DN' && !p?.hasLeft));
89
157
  if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint';
90
158
  }
91
- const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
92
159
  if (effectiveConsultInitiator) {
93
- const consultMediaId = taskData.consultMediaResourceId;
94
- const consultMedia = consultMediaId ? taskData.interaction.media?.[consultMediaId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === 'consult');
95
- if (consultMedia) {
96
- updates.consultCallHeld = Boolean(consultMedia.isHold);
160
+ const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);
161
+ if (consultCallHeld !== undefined) {
162
+ updates.consultCallHeld = consultCallHeld;
97
163
  }
98
164
  }
99
165
  }
166
+ const nextContext = {
167
+ ...context,
168
+ ...updates
169
+ };
170
+ const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
171
+ updates.uiControls = (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData);
100
172
  return updates;
101
173
  })() : {};
102
174
  const getTaskDataFromEvent = event => event && typeof event === 'object' ? event.taskData : undefined;
package/dist/services/task/state-machine/actions.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","_guards","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","deriveTaskDataUpdates","context","updates","uiControlConfig","agentId","consultingActive","state","INTERACTION_STATE","CONSULTING","hasActiveConsultInPostCall","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","destinationType","consultInitiator","consultDestinationAgentJoined","hasJoinedConsultee","Boolean","participants","Object","values","some","p","hasLeft","cpd","backendSaysJoined","hasEpDnParticipant","pType","effectiveConsultInitiator","consultMediaId","consultMediaResourceId","consultMedia","media","find","m","mType","consultCallHeld","isHold","getTaskDataFromEvent","event","createInitialContext","initialState","TaskState","IDLE","baseContext","exitingConference","consultFromConference","transferConferenceRequested","uiControls","getDefaultUIControls","computeUIControls","updateUIControls","currentState","assign","actions","exports","initializeTask","updateTaskData","setConsultInitiator","type","TaskEvent","CONSULT","handleConsultFailed","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n TaskContext,\n TaskEventPayload,\n UIControlConfig,\n TaskActionsMap,\n TaskActionArgs,\n RecordingStateUpdate,\n} from './types';\nimport {TaskEvent, TaskState, INTERACTION_STATE} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n taskData: TaskData | undefined,\n selfAgentId: string | undefined\n): boolean | undefined => {\n if (!selfAgentId) return undefined;\n\n if (taskData?.consultingAgentId) {\n return taskData.consultingAgentId === selfAgentId;\n }\n\n if (taskData?.isConsulted === true) return false;\n\n return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n if (!callProcessingDetails) {\n return {};\n }\n\n const update: RecordingStateUpdate = {};\n const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n recordingStarted?: boolean;\n recordInProgress?: boolean;\n isPaused?: boolean;\n };\n\n if (recordingStarted !== undefined) {\n update.recordingControlsAvailable = recordingStarted;\n if (!recordingStarted) {\n update.recordingInProgress = false;\n }\n }\n\n if (recordInProgress !== undefined) {\n update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n update.recordingInProgress = recordInProgress;\n }\n\n if (\n update.recordingControlsAvailable === undefined &&\n update.recordingInProgress === undefined &&\n recordingStarted\n ) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = true;\n }\n\n if (isPaused !== undefined) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = !isPaused;\n }\n\n return update;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n taskData\n ? (() => {\n const updates: Partial<TaskContext> = {\n taskData,\n ...deriveRecordingState(taskData),\n };\n\n const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n const consultingActive =\n taskData?.interaction?.state === INTERACTION_STATE.CONSULTING ||\n hasActiveConsultInPostCall(taskData, selfAgentId);\n\n if (taskData.destAgentId) {\n const isEpDnWithStoredId =\n context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n if (!isEpDnWithStoredId) {\n updates.consultDestinationAgentId = taskData.destAgentId;\n }\n }\n if (consultingActive && taskData.destinationType) {\n updates.consultDestinationType = taskData.destinationType as DestinationType;\n }\n\n if (!context.consultInitiator) {\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator !== undefined) {\n updates.consultInitiator = consultInitiator;\n } else if (consultingActive && taskData.isConsulted === false) {\n updates.consultInitiator = true;\n }\n }\n\n if (consultingActive && taskData.interaction) {\n if (!context.consultDestinationAgentJoined) {\n const hasJoinedConsultee = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.isConsulted === true && !p?.hasLeft\n )\n );\n const cpd = taskData.interaction?.callProcessingDetails;\n const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n if (hasJoinedConsultee || backendSaysJoined)\n updates.consultDestinationAgentJoined = true;\n }\n\n if (!context.consultDestinationType && !updates.consultDestinationType) {\n const hasEpDnParticipant = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n )\n );\n if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n }\n\n const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n if (effectiveConsultInitiator) {\n const consultMediaId = taskData.consultMediaResourceId;\n const consultMedia: any = consultMediaId\n ? taskData.interaction.media?.[consultMediaId]\n : Object.values(taskData.interaction.media ?? {}).find(\n (m: any) => m?.mType === 'consult'\n );\n if (consultMedia) {\n updates.consultCallHeld = Boolean(consultMedia.isHold);\n }\n }\n }\n\n return updates;\n })()\n : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n uiControlConfig: UIControlConfig,\n initialState: TaskState = TaskState.IDLE\n): TaskContext {\n const baseContext: TaskContext = {\n taskData: null,\n consultInitiator: false,\n exitingConference: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultCallHeld: false,\n recordingControlsAvailable: false,\n recordingInProgress: false,\n uiControlConfig,\n uiControls: getDefaultUIControls(),\n };\n\n baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n return assign(({context}: TaskActionArgs) => ({\n uiControls: computeUIControls(currentState, context),\n }));\n}\n\nexport const actions: TaskActionsMap = {\n initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n return {\n consultInitiator: false,\n exitingConference: false,\n consultDestinationType: null,\n consultDestinationAgentJoined: false,\n ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n };\n }),\n\n /**\n * Update task data from ASSIGN event\n */\n updateTaskData: assign(({context, event}: TaskActionArgs) => {\n return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n }),\n\n /**\n * Set consult initiator flag\n *\n * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n *\n * This prevents all agents in a conference from becoming consultInitiator when one agent\n * starts a new consult.\n */\n setConsultInitiator: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n const selfAgentId = taskData?.agentId;\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator === true) return {consultInitiator: true};\n if (consultInitiator === false) return {consultInitiator: false};\n\n return {};\n }),\n\n handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n handleConferenceStarted: assign({consultInitiator: false}),\n\n setConsultDestination: assign(({event}: TaskActionArgs) => {\n if (!event || event.type !== TaskEvent.CONSULT) {\n return {};\n }\n\n const taskData = getTaskDataFromEvent(event);\n const consultDestinationType =\n 'destinationType' in event ? event.destinationType ?? null : null;\n const consultDestinationAgentId =\n ('destAgentId' in event ? event.destAgentId : null) ??\n ('destination' in event ? (event as any).destination : null) ??\n null;\n\n return {\n consultDestinationType,\n consultDestinationAgentId,\n consultDestinationAgentJoined: false,\n consultFromConference: false,\n taskData: {\n ...taskData,\n destAgentId: consultDestinationAgentId,\n },\n };\n }),\n\n setConsultFromConference: assign({consultFromConference: true}),\n\n forceConsultInitiator: assign({consultInitiator: true}),\n\n setConsultAgentJoined: assign(\n ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n if (context.consultDestinationAgentJoined) {\n return {};\n }\n\n if (\n !event ||\n event.type !== TaskEvent.CONSULTING_ACTIVE ||\n !('consultDestinationAgentJoined' in event)\n ) {\n return {};\n }\n\n const eventValue = (event as {consultDestinationAgentJoined: boolean})\n .consultDestinationAgentJoined;\n\n return eventValue ? {consultDestinationAgentJoined: true} : {};\n }\n ),\n\n setRecordingState: assign(({event}: TaskActionArgs) => {\n if (!event || !('type' in event)) {\n return {};\n }\n\n if (event.type === TaskEvent.PAUSE_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: false,\n };\n }\n if (event.type === TaskEvent.RESUME_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: true,\n };\n }\n\n return {};\n }),\n\n clearConsultState: assign({\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultInitiator: false,\n exitingConference: false,\n consultCallHeld: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n }),\n\n setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n setConsultCallHeld: assign({consultCallHeld: true}),\n clearConsultCallHeld: assign({consultCallHeld: false}),\n handleSwitchToMainCall: assign({consultCallHeld: true}),\n handleSwitchToConsult: assign({consultCallHeld: false}),\n\n handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setExitingConference: assign({exitingConference: true}),\n\n handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setHoldState: assign(({context, event}: TaskActionArgs) => {\n if (\n !event ||\n (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n ) {\n return {};\n }\n\n const mediaResourceId =\n 'mediaResourceId' in event\n ? (event as {mediaResourceId?: string}).mediaResourceId\n : undefined;\n\n if (!mediaResourceId) {\n return {};\n }\n\n const interaction = context.taskData?.interaction;\n const mediaEntry = interaction?.media?.[mediaResourceId];\n\n if (!interaction || !mediaEntry) {\n return {};\n }\n\n const updatedMedia = {\n ...interaction.media,\n [mediaResourceId]: {\n ...mediaEntry,\n isHold: event.type === TaskEvent.HOLD_SUCCESS,\n },\n };\n\n const updates: Partial<TaskContext> = {\n taskData: {\n ...(context.taskData as TaskData),\n interaction: {\n ...interaction,\n media: updatedMedia,\n },\n },\n };\n\n const consultMediaId = context.taskData?.consultMediaResourceId;\n const isConsultMedia = consultMediaId\n ? mediaResourceId === consultMediaId\n : mediaEntry?.mType === 'consult';\n\n if (isConsultMedia && context.consultInitiator) {\n updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n }\n\n return updates;\n }),\n\n markEnded: assign(() => ({\n recordingControlsAvailable: false,\n recordingInProgress: false,\n })),\n\n requestAutoAnswer: () => undefined,\n requestCleanup: () => undefined,\n cleanupResources: () => undefined,\n\n // Event emitters - placeholders overridden by consumers\n emitTaskIncoming: () => undefined,\n emitTaskHydrate: () => undefined,\n emitTaskOfferContact: () => undefined,\n emitTaskAssigned: () => undefined,\n emitTaskHold: () => undefined,\n emitTaskResume: () => undefined,\n emitTaskEnd: () => undefined,\n emitTaskOfferConsult: () => undefined,\n emitTaskConsultCreated: () => undefined,\n emitTaskConsulting: () => undefined,\n emitTaskConsultAccepted: () => undefined,\n emitTaskConsultEnd: () => undefined,\n emitTaskReject: () => undefined,\n emitTaskWrapup: () => undefined,\n emitTaskRecordingStarted: () => undefined,\n emitTaskRecordingPaused: () => undefined,\n emitTaskRecordingResumed: () => undefined,\n emitTaskWrappedup: () => undefined,\n emitTaskParticipantLeft: () => undefined,\n emitTaskConferenceStarted: () => undefined,\n emitTaskConferenceEnded: () => undefined,\n emitTaskExitConference: () => undefined,\n emitTaskTransferConference: () => undefined,\n emitTaskSwitchCall: () => undefined,\n emitTaskConferenceFailed: () => undefined,\n emitTaskTransferConferenceFailed: () => undefined,\n emitTaskOutdialFailed: () => 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{"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","_TaskUtils","_guards","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","isActiveConsultState","state","INTERACTION_STATE","CONSULTING","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","isPendingOrActiveSelfConsult","consultState","CONSULT_STATE","POST_CALL","isSelfConsultingOrPending","hasJoinedConsultDestination","cpd","backendSaysJoined","consultDestinationAgentJoined","p","hasLeft","hasJoined","deriveConsultCallHeldFromTaskData","eventType","type","consultMediaId","consultMediaResourceId","consultMedia","find","m","Boolean","isHold","getTaskStateForUiControls","TaskState","IDLE","isTerminated","WRAPPING_UP","CONFERENCE","getIsConferenceInProgress","CONFERENCING","mainMediaId","mainInteractionId","interactionId","isMainHeld","HELD","CONNECTED","deriveTaskDataUpdates","context","updates","uiControlConfig","agentId","consultingActive","hasActiveConsultInPostCall","conferenceFromPayload","selfConsultingOrPending","inferredConsultingInitiator","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","destinationType","consultInitiator","effectiveConsultInitiator","consultFromConference","joinedConsultee","hasEpDnParticipant","pType","consultCallHeld","nextContext","inferredState","uiControls","computeUIControls","getTaskDataFromEvent","event","createInitialContext","initialState","baseContext","exitingConference","transferConferenceRequested","getDefaultUIControls","updateUIControls","currentState","assign","actions","exports","initializeTask","updateTaskData","setConsultInitiator","TaskEvent","CONSULT","handleConsultFailed","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n TaskContext,\n TaskEventPayload,\n UIControlConfig,\n TaskActionsMap,\n TaskActionArgs,\n RecordingStateUpdate,\n} from './types';\nimport {\n TaskEvent,\n TaskState,\n INTERACTION_STATE,\n CONSULT_STATE,\n MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n taskData: TaskData | undefined,\n selfAgentId: string | undefined\n): boolean | undefined => {\n if (!selfAgentId) return undefined;\n\n if (taskData?.consultingAgentId) {\n return taskData.consultingAgentId === selfAgentId;\n }\n\n if (taskData?.isConsulted === true) return false;\n\n return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n if (!callProcessingDetails) {\n return {};\n }\n\n const update: RecordingStateUpdate = {};\n const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n recordingStarted?: boolean;\n recordInProgress?: boolean;\n isPaused?: boolean;\n };\n\n if (recordingStarted !== undefined) {\n update.recordingControlsAvailable = recordingStarted;\n if (!recordingStarted) {\n update.recordingInProgress = false;\n }\n }\n\n if (recordInProgress !== undefined) {\n update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n update.recordingInProgress = recordInProgress;\n }\n\n if (\n update.recordingControlsAvailable === undefined &&\n update.recordingInProgress === undefined &&\n recordingStarted\n ) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = true;\n }\n\n if (isPaused !== undefined) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = !isPaused;\n }\n\n return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n if (selfAgentId) {\n const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n );\n const isPendingOrActiveSelfConsult =\n selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n selfParticipant?.consultState === 'consultInitiated';\n if (isPendingOrActiveSelfConsult && hasConsultMedia && taskData?.isConsulted === false) {\n return true;\n }\n }\n if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n );\n if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n }\n\n return false;\n};\n\nconst isSelfConsultingOrPending = (\n taskData: TaskData | undefined,\n selfAgentId?: string\n): boolean => {\n if (!taskData || !selfAgentId) return false;\n const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n return (\n selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n selfParticipant?.consultState === 'consultInitiated'\n );\n};\n\nconst hasJoinedConsultDestination = (taskData: TaskData | undefined): boolean => {\n if (!taskData?.interaction) return false;\n const participants = taskData.interaction.participants as any;\n const cpd = taskData.interaction.callProcessingDetails as any;\n const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n if (backendSaysJoined) return true;\n if (!participants) return false;\n\n return Object.values(participants).some((p: any) => {\n if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n if (!taskData?.interaction) return undefined;\n\n const eventType = taskData.type;\n if (eventType === 'AgentContactHeld') return true;\n if (eventType === 'AgentContactUnheld') return false;\n\n const consultMediaId = taskData.consultMediaResourceId;\n\n const consultMedia: any = consultMediaId\n ? taskData.interaction.media?.[consultMediaId]\n : Object.values(taskData.interaction.media ?? {}).find(\n (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n );\n\n if (!consultMedia) return undefined;\n\n return Boolean(consultMedia.isHold);\n};\n\nconst getTaskStateForUiControls = (\n taskData: TaskData | undefined,\n selfAgentId: string | undefined\n): TaskState => {\n if (!taskData?.interaction) {\n return TaskState.IDLE;\n }\n\n if (taskData.interaction.isTerminated === true) {\n return TaskState.WRAPPING_UP;\n }\n\n if (isActiveConsultState(taskData, selfAgentId)) {\n return TaskState.CONSULTING;\n }\n\n if (\n taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n getIsConferenceInProgress(taskData)\n ) {\n return TaskState.CONFERENCING;\n }\n\n const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n const isMainHeld = Boolean(\n mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n );\n if (taskData.interaction.state === 'hold' || isMainHeld) {\n return TaskState.HELD;\n }\n\n return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n taskData\n ? (() => {\n const updates: Partial<TaskContext> = {\n taskData,\n ...deriveRecordingState(taskData),\n };\n\n const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n const consultingActive =\n isActiveConsultState(taskData, selfAgentId) ||\n hasActiveConsultInPostCall(taskData, selfAgentId);\n const conferenceFromPayload =\n taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n getIsConferenceInProgress(taskData);\n const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n const inferredConsultingInitiator =\n selfConsultingOrPending && taskData?.isConsulted === false;\n\n if (taskData.destAgentId) {\n const isEpDnWithStoredId =\n context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n if (!isEpDnWithStoredId) {\n updates.consultDestinationAgentId = taskData.destAgentId;\n }\n }\n if (consultingActive && taskData.destinationType) {\n updates.consultDestinationType = taskData.destinationType as DestinationType;\n }\n\n if (!context.consultInitiator) {\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator !== undefined) {\n updates.consultInitiator = consultInitiator;\n } else if (\n inferredConsultingInitiator ||\n (consultingActive && taskData.isConsulted === false)\n ) {\n updates.consultInitiator = true;\n }\n }\n\n const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n if (\n effectiveConsultInitiator &&\n conferenceFromPayload &&\n (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n ) {\n updates.consultFromConference = true;\n }\n\n if (consultingActive && taskData.interaction) {\n const joinedConsultee = hasJoinedConsultDestination(taskData);\n if (joinedConsultee) updates.consultDestinationAgentJoined = true;\n\n if (!context.consultDestinationType && !updates.consultDestinationType) {\n const hasEpDnParticipant = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n )\n );\n if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n }\n\n if (effectiveConsultInitiator) {\n const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n if (consultCallHeld !== undefined) {\n updates.consultCallHeld = consultCallHeld;\n }\n }\n }\n\n const nextContext = {\n ...context,\n ...updates,\n } as TaskContext;\n const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n return updates;\n })()\n : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n uiControlConfig: UIControlConfig,\n initialState: TaskState = TaskState.IDLE\n): TaskContext {\n const baseContext: TaskContext = {\n taskData: null,\n consultInitiator: false,\n exitingConference: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultCallHeld: false,\n recordingControlsAvailable: false,\n recordingInProgress: false,\n uiControlConfig,\n uiControls: getDefaultUIControls(),\n };\n\n baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n return assign(({context}: TaskActionArgs) => ({\n uiControls: computeUIControls(currentState, context),\n }));\n}\n\nexport const actions: TaskActionsMap = {\n initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n return {\n consultInitiator: false,\n exitingConference: false,\n consultDestinationType: null,\n consultDestinationAgentJoined: false,\n ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n };\n }),\n\n /**\n * Update task data from ASSIGN event\n */\n updateTaskData: assign(({context, event}: TaskActionArgs) => {\n return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n }),\n\n /**\n * Set consult initiator flag\n *\n * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n *\n * This prevents all agents in a conference from becoming consultInitiator when one agent\n * starts a new consult.\n */\n setConsultInitiator: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n const selfAgentId = taskData?.agentId;\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator === true) return {consultInitiator: true};\n if (consultInitiator === false) return {consultInitiator: false};\n\n return {};\n }),\n\n handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n handleConferenceStarted: assign({consultInitiator: false}),\n\n setConsultDestination: assign(({event}: TaskActionArgs) => {\n if (!event || event.type !== TaskEvent.CONSULT) {\n return {};\n }\n\n const taskData = getTaskDataFromEvent(event);\n const consultDestinationType =\n 'destinationType' in event ? event.destinationType ?? null : null;\n const consultDestinationAgentId =\n ('destAgentId' in event ? event.destAgentId : null) ??\n ('destination' in event ? (event as any).destination : null) ??\n null;\n\n return {\n consultDestinationType,\n consultDestinationAgentId,\n consultDestinationAgentJoined: false,\n consultFromConference: false,\n taskData: {\n ...taskData,\n destAgentId: consultDestinationAgentId,\n },\n };\n }),\n\n setConsultFromConference: assign({consultFromConference: true}),\n\n forceConsultInitiator: assign({consultInitiator: true}),\n\n setConsultAgentJoined: assign(\n ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n if (context.consultDestinationAgentJoined) {\n return {};\n }\n\n if (\n !event ||\n event.type !== TaskEvent.CONSULTING_ACTIVE ||\n !('consultDestinationAgentJoined' in event)\n ) {\n return {};\n }\n\n const eventValue = (event as {consultDestinationAgentJoined: boolean})\n .consultDestinationAgentJoined;\n\n return eventValue ? {consultDestinationAgentJoined: true} : {};\n }\n ),\n\n setRecordingState: assign(({event}: TaskActionArgs) => {\n if (!event || !('type' in event)) {\n return {};\n }\n\n if (event.type === TaskEvent.PAUSE_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: false,\n };\n }\n if (event.type === TaskEvent.RESUME_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: true,\n };\n }\n\n return {};\n }),\n\n clearConsultState: assign({\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultInitiator: false,\n exitingConference: false,\n consultCallHeld: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n }),\n\n setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n setConsultCallHeld: assign({consultCallHeld: true}),\n clearConsultCallHeld: assign({consultCallHeld: false}),\n handleSwitchToMainCall: assign({consultCallHeld: true}),\n handleSwitchToConsult: assign({consultCallHeld: false}),\n\n handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setExitingConference: assign({exitingConference: true}),\n\n handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setHoldState: assign(({context, event}: TaskActionArgs) => {\n if (\n !event ||\n (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n ) {\n return {};\n }\n\n const mediaResourceId =\n 'mediaResourceId' in event\n ? (event as {mediaResourceId?: string}).mediaResourceId\n : undefined;\n\n if (!mediaResourceId) {\n return {};\n }\n\n const interaction = context.taskData?.interaction;\n const mediaEntry = interaction?.media?.[mediaResourceId];\n\n if (!interaction || !mediaEntry) {\n return {};\n }\n\n const updatedMedia = {\n ...interaction.media,\n [mediaResourceId]: {\n ...mediaEntry,\n isHold: event.type === TaskEvent.HOLD_SUCCESS,\n },\n };\n\n const updates: Partial<TaskContext> = {\n taskData: {\n ...(context.taskData as TaskData),\n interaction: {\n ...interaction,\n media: updatedMedia,\n },\n },\n };\n\n const consultMediaId = context.taskData?.consultMediaResourceId;\n const isConsultMedia = consultMediaId\n ? mediaResourceId === consultMediaId\n : mediaEntry?.mType === 'consult';\n\n if (isConsultMedia && context.consultInitiator) {\n updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n }\n\n return updates;\n }),\n\n markEnded: assign(() => ({\n recordingControlsAvailable: false,\n recordingInProgress: false,\n })),\n\n requestAutoAnswer: () => undefined,\n requestCleanup: () => undefined,\n cleanupResources: () => undefined,\n\n // Event emitters - placeholders overridden by consumers\n emitTaskIncoming: () => undefined,\n emitTaskHydrate: () => undefined,\n emitTaskOfferContact: () => undefined,\n emitTaskAssigned: () => undefined,\n emitTaskHold: () => undefined,\n emitTaskResume: () => undefined,\n emitTaskEnd: () => undefined,\n emitTaskOfferConsult: () => undefined,\n emitTaskConsultCreated: () => undefined,\n emitTaskConsulting: () => undefined,\n emitTaskConsultAccepted: () => undefined,\n emitTaskConsultEnd: () => undefined,\n emitTaskReject: () => undefined,\n emitTaskWrapup: () => undefined,\n emitTaskRecordingStarted: () => undefined,\n emitTaskRecordingPaused: () => undefined,\n emitTaskRecordingResumed: () => undefined,\n emitTaskWrappedup: () => undefined,\n emitTaskParticipantLeft: () => undefined,\n emitTaskConferenceStarted: () => undefined,\n emitTaskConferenceEnded: () => undefined,\n emitTaskExitConference: () => undefined,\n emitTaskTransferConference: () => undefined,\n emitTaskSwitchCall: () => undefined,\n emitTaskConferenceFailed: () => undefined,\n emitTaskTransferConferenceFailed: () => undefined,\n emitTaskOutdialFailed: () => 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