@webex/contact-center 3.12.0-task-refactor.2 → 3.12.0-task-refactor.4

package/dist/services/task/voice/Voice.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_Utils","_types","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","_stateMachine","_TaskUtils","e","__esModule","default","Voice","Task","constructor","contact","data","callOptions","wrapupData","agentId","resolvedOptions","isEndTaskEnabled","isEndConsultEnabled","voiceVariant","VOICE_VARIANT","PSTN","isRecordingEnabled","getStateMachineSnapshot","stateMachineService","getSnapshot","accept","unsupportedMethodError","METHODS","ACCEPT","decline","REJECT","hold","holdResume","resume","snapshot","snapshotState","value","mainInteractionId","interaction","interactionId","mainMediaResource","media","mediaResourceId","mediaHoldState","isHold","shouldHold","TaskState","HELD","CONNECTED","state","currentState","matches","error","Error","LoggerProxy","module","CC_FILE","method","HOLD_RESUME","initiatingEvent","TaskEvent","HOLD_INITIATED","UNHOLD_INITIATED","send","type","info","successEvt","failedEvt","METRIC_EVENT_NAMES","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","metricsManager","timeEvent","response","HOLD_SUCCESS","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","unHold","UNHOLD_SUCCESS","failureEvent","HOLD_FAILED","UNHOLD_FAILED","reason","toString","detailedError","getErrorDetails","getCommonTrackingFieldForAQMResponseFailed","details","pauseRecording","recordingControlsAvailable","recordingInProgress","context","recordingActive","Boolean","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","result","resumeRecording","resumeRecordingPayload","recordingPaused","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","autoResumed","consult","consultPayload","canConsult","CONFERENCING","CONSULT","destination","to","destinationType","requestInteractionId","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","CONSULT_SUCCESS","taskData","CONSULT_FAILED","endConsult","consultEndPayload","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","consultEnd","transfer","payload","TRANSFER_CALL","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","normalizedDestinationType","toLowerCase","CONSULT_TRANSFER_DESTINATION_TYPE","QUEUE","consultContext","destAgent","consultDestinationAgentId","destAgentId","AGENT","consultTransfer","isConsultTransfer","err","consultConference","derivedDestAgentId","calculateDestAgentId","derivedDestType","calculateDestType","consultationData","consultDestinationType","MERGE_TO_CONFERENCE","CONSULT_CONFERENCE","paramsDataForConferenceV2","buildConsultConferenceParamData","CONFERENCE_START","TASK_CONFERENCE_START_SUCCESS","CONFERENCE_FAILED","failedParamsData","TASK_CONFERENCE_START_FAILED","exitConference","isConferencingState","isConferenceInProgressFromData","getIsConferenceInProgress","EXIT_CONFERENCE","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","EXIT_CONFERENCE_SUCCESS","EXIT_CONFERENCE_FAILED","transferConference","isValidState","CONSULTING","TRANSFER_CONFERENCE","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","conferenceTransfer","TRANSFER_CONFERENCE_SUCCESS","TRANSFER_CONFERENCE_FAILED","switchCall","consultMediaResourceId","getConsultMediaResourceId","isOnConsultLeg","consultCallHeld","targetEvent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","revertEvent","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","direction","getChannelSpecificActionOverrides","baseOverrides","emitTaskHold","createEmitSelfAction","TASK_EVENTS","TASK_HOLD","updateTaskData","emitTaskResume","TASK_RESUME","emitTaskRecordingStarted","TASK_RECORDING_STARTED","emitTaskRecordingPaused","TASK_RECORDING_PAUSED","emitTaskRecordingPauseFailed","TASK_RECORDING_PAUSE_FAILED","emitTaskRecordingResumed","TASK_RECORDING_RESUMED","emitTaskRecordingResumeFailed","TASK_RECORDING_RESUME_FAILED","emitTaskParticipantJoined","TASK_PARTICIPANT_JOINED","emitTaskParticipantLeft","TASK_PARTICIPANT_LEFT","emitTaskConferenceStarted","TASK_CONFERENCE_STARTED","emitTaskConferenceEnded","TASK_CONFERENCE_ENDED","emitTaskConferenceFailed","TASK_CONFERENCE_FAILED","emitTaskExitConference","TASK_EXIT_CONFERENCE","emitTaskTransferConference","TASK_TRANSFER_CONFERENCE","emitTaskSwitchCall","TASK_SWITCH_CALL","emitTaskTransferConferenceFailed","emitTaskOutdialFailed","TASK_OUTDIAL_FAILED","exports"],"sources":["Voice.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {\n  buildConsultConferenceParamData,\n  calculateDestAgentId,\n  calculateDestType,\n  getErrorDetails,\n} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n  ConsultPayload,\n  ConsultEndPayload,\n  ResumeRecordingPayload,\n  TaskData,\n  TaskResponse,\n  IVoice,\n  VoiceUIControlOptions,\n  TransferPayLoad,\n  ConsultTransferPayLoad,\n  consultConferencePayloadData,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  TASK_EVENTS,\n  VOICE_VARIANT,\n} from '../types';\nimport Task from '../Task';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {TaskState, TaskEvent} from '../state-machine';\nimport {WrapupData} from '../../config/types';\nimport {getConsultMediaResourceId, getIsConferenceInProgress} from '../TaskUtils';\n\nexport default class Voice extends Task implements IVoice {\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    callOptions?: VoiceUIControlOptions,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    const resolvedOptions = {\n      isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,\n      isEndConsultEnabled: callOptions?.isEndConsultEnabled ?? true,\n      voiceVariant: callOptions?.voiceVariant ?? VOICE_VARIANT.PSTN,\n      isRecordingEnabled: callOptions?.isRecordingEnabled ?? true,\n    };\n\n    super(\n      contact,\n      data,\n      {\n        ...resolvedOptions,\n      },\n      wrapupData,\n      agentId\n    );\n  }\n\n  private getStateMachineSnapshot() {\n    return this.stateMachineService?.getSnapshot?.();\n  }\n\n  /**\n   * This method is used to accept the task.\n   * It is expected to be overridden by child classes.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   */\n  public async accept(): Promise<TaskResponse> {\n    super.unsupportedMethodError(METHODS.ACCEPT);\n  }\n\n  /**\n   * This method is used to decline the task.\n   * It is expected to be overridden by child classes.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   */\n  public async decline(): Promise<TaskResponse> {\n    super.unsupportedMethodError(METHODS.REJECT);\n  }\n\n  /**\n   * This is used to hold the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.hold().then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async hold(): Promise<TaskResponse> {\n    return this.holdResume();\n  }\n\n  /**\n   * This is used to resume the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.resume().then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async resume(): Promise<TaskResponse> {\n    return this.holdResume();\n  }\n\n  /**\n   * This is used to hold or resume the task.\n   * @param isHeld: boolean - true to hold the task, false to resume it\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.holdResume(isHeld: true).then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async holdResume(): Promise<TaskResponse> {\n    /* \n    Determine if the task is being held or resumed based on the media resource state\n    If the media resource is not found, default to resuming the task\n    */\n    const snapshot = this.getStateMachineSnapshot();\n    const snapshotState = snapshot?.value as TaskState | undefined;\n    const mainInteractionId = this.data.interaction?.mainInteractionId || this.data.interactionId;\n    const mainMediaResource =\n      this.data.interaction?.media?.[mainInteractionId]?.mediaResourceId ||\n      this.data.mediaResourceId;\n    const mediaHoldState =\n      this.data.interaction?.media?.[mainInteractionId]?.isHold ??\n      this.data.interaction.media?.[mainMediaResource]?.isHold;\n    let shouldHold = !(mediaHoldState ?? false);\n    if (snapshotState === TaskState.HELD) {\n      shouldHold = false;\n    } else if (snapshotState === TaskState.CONNECTED) {\n      shouldHold = true;\n    }\n\n    // Validate operation is allowed in current state\n    const state = snapshot;\n    if (state) {\n      const currentState = state.value as TaskState;\n      if (shouldHold) {\n        if (!state.matches(TaskState.CONNECTED)) {\n          const error = new Error(`Cannot hold call in current state: ${currentState}`);\n          LoggerProxy.error('Hold operation not allowed', {\n            module: CC_FILE,\n            method: METHODS.HOLD_RESUME,\n            interactionId: this.data.interactionId,\n          });\n          throw error;\n        }\n      } else if (!state.matches(TaskState.HELD)) {\n        const error = new Error(`Cannot resume call in current state: ${currentState}`);\n        LoggerProxy.error('Resume operation not allowed', {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    // Send initiating event to transition to intermediate state\n    if (this.stateMachineService) {\n      const initiatingEvent = shouldHold ? TaskEvent.HOLD_INITIATED : TaskEvent.UNHOLD_INITIATED;\n      this.stateMachineService.send({\n        type: initiatingEvent,\n        mediaResourceId: mainMediaResource,\n      });\n    }\n\n    LoggerProxy.info(`${shouldHold ? 'Holding' : 'Resuming'} task`, {\n      module: CC_FILE,\n      method: METHODS.HOLD_RESUME,\n      interactionId: this.data.interactionId,\n    });\n    const [successEvt, failedEvt] = shouldHold\n      ? [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, METRIC_EVENT_NAMES.TASK_HOLD_FAILED]\n      : [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, METRIC_EVENT_NAMES.TASK_RESUME_FAILED];\n\n    this.metricsManager.timeEvent([successEvt, failedEvt]);\n\n    try {\n      let response: TaskResponse;\n      if (shouldHold) {\n        response = await this.contact.hold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: mainMediaResource},\n        });\n\n        // Send success event to complete the transition\n        if (this.stateMachineService) {\n          this.stateMachineService.send({\n            type: TaskEvent.HOLD_SUCCESS,\n            mediaResourceId: mainMediaResource,\n          });\n        }\n\n        this.metricsManager.trackEvent(\n          successEvt,\n          {\n            taskId: this.data.interactionId,\n            mediaResourceId: mainMediaResource,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n        LoggerProxy.log(`Task placed on hold successfully`, {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n      } else {\n        response = await this.contact.unHold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: mainMediaResource},\n        });\n\n        // Send success event to complete the transition\n        if (this.stateMachineService) {\n          this.stateMachineService.send({\n            type: TaskEvent.UNHOLD_SUCCESS,\n            mediaResourceId: mainMediaResource,\n          });\n        }\n\n        this.metricsManager.trackEvent(\n          successEvt,\n          {\n            taskId: this.data.interactionId,\n            mainInteractionId,\n            mediaResourceId: mainMediaResource,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n        LoggerProxy.log(`Task resumed successfully`, {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n      }\n\n      return response;\n    } catch (error) {\n      const failureEvent = shouldHold ? TaskEvent.HOLD_FAILED : TaskEvent.UNHOLD_FAILED;\n      this.stateMachineService.send({\n        type: failureEvent,\n        reason: error.toString(),\n        mediaResourceId: this.data.mediaResourceId,\n      });\n\n      const {error: detailedError} = getErrorDetails(error, 'holdResume', CC_FILE);\n      this.metricsManager.trackEvent(\n        failedEvt,\n        shouldHold\n          ? {\n              taskId: this.data.interactionId,\n              mediaResourceId: this.data.mediaResourceId,\n              error: error.toString(),\n              ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n            }\n          : {\n              taskId: this.data.interactionId,\n              error: error.toString(),\n              ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n            },\n        ['operational', 'behavioral']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to pause the call recording\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.pauseRecording().then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async pauseRecording(): Promise<TaskResponse> {\n    // Validate recording is active\n    const state = this.getStateMachineSnapshot();\n    if (state) {\n      const {recordingControlsAvailable, recordingInProgress} = state.context as {\n        recordingControlsAvailable?: boolean;\n        recordingInProgress?: boolean;\n      };\n      const recordingActive = Boolean(recordingControlsAvailable && recordingInProgress);\n      if (!recordingActive) {\n        const error = new Error('Recording is not active or already paused');\n        LoggerProxy.error('Pause recording operation not allowed', {\n          module: CC_FILE,\n          method: 'pauseRecording',\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    try {\n      LoggerProxy.info(`Pausing recording`, {\n        module: CC_FILE,\n        method: 'pauseRecording',\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n      ]);\n      const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Recording paused successfully`, {\n        module: CC_FILE,\n        method: 'pauseRecording',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'pauseRecording', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to pause the call recording\n   * @param resumeRecordingPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.resumeRecording(resumeRecordingPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async resumeRecording(\n    resumeRecordingPayload?: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    // Validate recording is paused\n    const state = this.getStateMachineSnapshot();\n    if (state) {\n      const {recordingControlsAvailable, recordingInProgress} = state.context as {\n        recordingControlsAvailable?: boolean;\n        recordingInProgress?: boolean;\n      };\n      const recordingPaused = Boolean(recordingControlsAvailable && !recordingInProgress);\n      if (!recordingPaused) {\n        const error = new Error('Recording is not paused');\n        LoggerProxy.error('Resume recording operation not allowed', {\n          module: CC_FILE,\n          method: 'resumeRecording',\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    try {\n      LoggerProxy.info(`Resuming recording`, {\n        module: CC_FILE,\n        method: 'resumeRecording',\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n      ]);\n      resumeRecordingPayload ??= {autoResumed: false};\n\n      const result = await this.contact.resumeRecording({\n        interactionId: this.data.interactionId,\n        data: resumeRecordingPayload,\n      });\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Recording resumed successfully`, {\n        module: CC_FILE,\n        method: 'resumeRecording',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'resumeRecording', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to consult the task\n   * @param consultPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const consultPayload = {\n   *   destination: 'myBuddyAgentId',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   * }\n   * task.consult(consultPayload).then(()=>{}).catch(()=>{});\n   * ```\n   * */\n  public async consult(consultPayload?: ConsultPayload): Promise<TaskResponse> {\n    // Validate consult is allowed\n    const state = this.getStateMachineSnapshot();\n    const canConsult =\n      state &&\n      (state.matches(TaskState.CONNECTED) ||\n        state.matches(TaskState.HELD) ||\n        state.matches(TaskState.CONFERENCING));\n\n    if (!canConsult) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot initiate consult in ${currentState} state`);\n      LoggerProxy.error('Consult operation not allowed', {\n        module: CC_FILE,\n        method: 'consult',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send initiating event to transition to CONSULT_INITIATING state\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.CONSULT,\n        destination: consultPayload.to,\n        destinationType: consultPayload.destinationType,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Starting consult`, {\n        module: CC_FILE,\n        method: 'consult',\n        interactionId: requestInteractionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n      ]);\n      const result = await this.contact.consult({\n        interactionId: requestInteractionId,\n        data: consultPayload,\n      });\n\n      // Send success event to transition to CONSULTING state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONSULT_SUCCESS,\n          taskData: result.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Consult successfully initiated to ${consultPayload.to}`, {\n        module: CC_FILE,\n        method: 'consult',\n        trackingId: result.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return result;\n    } catch (error) {\n      this.stateMachineService.send({\n        type: TaskEvent.CONSULT_FAILED,\n        reason: error.toString(),\n      });\n\n      const {error: detailedError} = getErrorDetails(error, 'consult', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the consult session on the task.\n   * @param consultEndPayload - Payload indicating consult end flags and identifiers\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.endConsult({\n   *   isConsult: true,\n   *   queueId: 'myQueueId',\n   *   taskId: 'taskId',\n   * });\n   * ```\n   */\n  public async endConsult(consultEndPayload?: ConsultEndPayload): Promise<TaskResponse> {\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Ending consult`, {\n        module: CC_FILE,\n        method: 'endConsult',\n        interactionId: requestInteractionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n      ]);\n      const result = await this.contact.consultEnd({\n        interactionId: requestInteractionId,\n        data: consultEndPayload,\n      });\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Consult ended successfully`, {\n        module: CC_FILE,\n        method: 'endConsult',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'endConsult', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to transfer the task.\n   * @param payload - Transfer payload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.transfer({\n   *   to: 'destinationId',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   *   consult: true, // Optional, if true will perform a consult transfer else blind transfer\n   * });\n   * ```\n   */\n  public async transfer(payload: TransferPayLoad): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Transferring task to ${payload.to}`, {\n        module: CC_FILE,\n        method: METHODS.TRANSFER_CALL,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n\n      // consult transfer path\n      if (this.data.interaction.state === 'consulting') {\n        const normalizedDestinationType =\n          payload.destinationType === 'Agent' || payload.destinationType === 'Queue'\n            ? (payload.destinationType.toLowerCase() as ConsultTransferPayLoad['destinationType'])\n            : payload.destinationType;\n        let consultPayload: ConsultTransferPayLoad = {\n          to: payload.to,\n          destinationType: normalizedDestinationType,\n        };\n\n        if (normalizedDestinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {\n          const consultContext = this.getStateMachineSnapshot()?.context;\n          const destAgent = consultContext?.consultDestinationAgentId || this.data.destAgentId;\n          if (!destAgent) {\n            throw new Error('No agent has accepted this queue consult yet');\n          }\n          consultPayload = {\n            to: destAgent,\n            destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,\n          };\n        }\n\n        const result = await this.contact.consultTransfer({\n          interactionId: this.data.interactionId,\n          data: consultPayload,\n        });\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            destination: consultPayload.to,\n            destinationType: consultPayload.destinationType,\n            isConsultTransfer: true,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n        LoggerProxy.log(`Consult transfer completed successfully to ${consultPayload.to}`, {\n          module: CC_FILE,\n          method: METHODS.TRANSFER_CALL,\n          trackingId: result.trackingId,\n          interactionId: this.data.interactionId,\n        });\n\n        return result;\n      }\n\n      // standard blind transfer\n      return await super.transfer({\n        to: payload.to,\n        destinationType: payload.destinationType,\n      });\n    } catch (err) {\n      const {error: detailedError} = getErrorDetails(err, METHODS.TRANSFER_CALL, CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: payload.to,\n          destinationType: payload.destinationType,\n          isConsultTransfer: this.data.interaction.state === 'consulting',\n          error: err.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(err.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Start a consult conference, merging main and consult calls.\n   */\n  public async consultConference(): Promise<TaskResponse> {\n    const derivedDestAgentId =\n      this.data.interaction && this.data.agentId\n        ? calculateDestAgentId(this.data.interaction, this.data.agentId)\n        : '';\n    const derivedDestType =\n      this.data.interaction && this.data.agentId\n        ? calculateDestType(this.data.interaction, this.data.agentId)\n        : '';\n\n    const consultationData: consultConferencePayloadData = {\n      agentId: this.data.agentId,\n      destinationType:\n        this.getStateMachineSnapshot()?.context?.consultDestinationType ||\n        this.data.destinationType ||\n        derivedDestType ||\n        'agent',\n      destAgentId:\n        this.getStateMachineSnapshot()?.context?.consultDestinationAgentId ||\n        this.data.destAgentId ||\n        derivedDestAgentId,\n    };\n\n    // Send state machine event to transition to CONF_INITIATING\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.MERGE_TO_CONFERENCE,\n      });\n    }\n\n    try {\n      if (!consultationData.destAgentId) {\n        throw new Error('Unable to determine consult destination for conference');\n      }\n\n      LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      const paramsDataForConferenceV2 = buildConsultConferenceParamData(\n        consultationData,\n        this.data.interactionId\n      );\n\n      const response = await this.contact.consultConference({\n        interactionId: paramsDataForConferenceV2.interactionId,\n        data: paramsDataForConferenceV2.data,\n      });\n\n      // Send success event to transition to CONFERENCING\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONFERENCE_START,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: paramsDataForConferenceV2.data.to,\n          destinationType: paramsDataForConferenceV2.data.destinationType,\n          agentId: paramsDataForConferenceV2.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult conference started successfully`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event to revert state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_CONFERENCE, CC_FILE);\n\n      const failedParamsData = buildConsultConferenceParamData(\n        consultationData,\n        this.data.interactionId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: failedParamsData.data.to,\n          destinationType: failedParamsData.data.destinationType,\n          agentId: failedParamsData.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to start consult conference`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Exit from a conference call.\n   * Per conference-spec.md:\n   * - Primary agent exits to wrapup\n   * - Non-primary agent exits to available/connected\n   * - Other participants continue the call\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in conference or exit fails\n   * @example\n   * ```typescript\n   * task.exitConference().then(() => {}).catch(() => {});\n   * ```\n   */\n  public async exitConference(): Promise<TaskResponse> {\n    // Validate we're in conference state OR conference is in progress per task data\n    // This handles cases where:\n    // 1. State machine is in CONFERENCING state\n    // 2. State machine is in CONNECTED but conference is active (e.g., ownership transferred)\n    const state = this.getStateMachineSnapshot();\n    const isConferencingState = state?.matches(TaskState.CONFERENCING);\n\n    const isConferenceInProgressFromData = this.data ? getIsConferenceInProgress(this.data) : false;\n\n    if (!state || (!isConferencingState && !isConferenceInProgressFromData)) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot exit conference in ${currentState} state`);\n      LoggerProxy.error('Exit conference operation not allowed', {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send state machine event\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.EXIT_CONFERENCE,\n        agentId: this.data.agentId,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Exiting conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: requestInteractionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n      ]);\n\n      const response = await this.contact.exitConference({\n        interactionId: requestInteractionId,\n      });\n\n      // Send success event to transition state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.EXIT_CONFERENCE_SUCCESS,\n          taskData: response.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Successfully exited conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        trackingId: response.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.EXIT_CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, 'exitConference', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to exit conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: requestInteractionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Transfer the conference to another participant.\n   * Per conference-spec.md: Only primary agent can transfer conference.\n   * After transfer, the transferring agent exits to wrapup.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in conference or transfer fails\n   * @example\n   * ```typescript\n   * task.transferConference().then(() => {}).catch(() => {});\n   * ```\n   */\n  public async transferConference(): Promise<TaskResponse> {\n    // Validate we're in conference or consulting state\n    // CONSULTING is allowed because agent can transfer conference while consulting\n    // (transfers ownership to the consulted agent)\n    const state = this.getStateMachineSnapshot();\n    const isValidState =\n      state && (state.matches(TaskState.CONFERENCING) || state.matches(TaskState.CONSULTING));\n    if (!isValidState) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot transfer conference in ${currentState} state`);\n      LoggerProxy.error('Transfer conference operation not allowed', {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send state machine event\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.TRANSFER_CONFERENCE,\n        agentId: this.data.agentId,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Transferring conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: requestInteractionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n      ]);\n\n      const response = await this.contact.conferenceTransfer({\n        interactionId: requestInteractionId,\n      });\n\n      // Send success event to transition state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS,\n          taskData: response.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Successfully transferred conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        trackingId: response.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.TRANSFER_CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, 'transferConference', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to transfer conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: requestInteractionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Toggle between consult call and main call during consulting.\n   * If on consult leg (consultCallHeld = false), switches to main call by holding consult.\n   * If on main call (consultCallHeld = true), switches to consult by resuming consult.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in CONSULTING state or no consult media resource\n   * @example\n   * ```typescript\n   * await task.switchCall();\n   * ```\n   */\n  public async switchCall(): Promise<TaskResponse> {\n    // Validate we're in CONSULTING state\n    const state = this.getStateMachineSnapshot();\n    if (!state?.matches(TaskState.CONSULTING)) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot switch call in ${currentState} state`);\n      LoggerProxy.error('Switch call operation not allowed', {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Validate we have a consult media resource\n    const consultMediaResourceId = getConsultMediaResourceId(\n      this.data.interaction,\n      this.data.consultMediaResourceId,\n      this.data.agentId\n    );\n    if (!consultMediaResourceId) {\n      const error = new Error('No consult media resource available');\n      LoggerProxy.error('Switch call failed - no consult media resource', {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    const context = state.context;\n    const isOnConsultLeg = !context.consultCallHeld;\n\n    // Determine direction and send appropriate state machine event\n    const targetEvent = isOnConsultLeg\n      ? TaskEvent.SWITCH_TO_MAIN_CALL\n      : TaskEvent.SWITCH_TO_CONSULT;\n    const revertEvent = isOnConsultLeg\n      ? TaskEvent.SWITCH_TO_CONSULT\n      : TaskEvent.SWITCH_TO_MAIN_CALL;\n\n    if (this.stateMachineService) {\n      this.stateMachineService.send({type: targetEvent});\n    }\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n      METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n    ]);\n\n    try {\n      if (isOnConsultLeg) {\n        const response = await this.contact.unHold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: this.data.mediaResourceId},\n        });\n\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            direction: 'toMainCall',\n            mediaResourceId: consultMediaResourceId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n\n        LoggerProxy.log(`Switched to main call successfully`, {\n          module: CC_FILE,\n          method: 'switchCall',\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n\n        return response;\n      }\n\n      const response = await this.contact.hold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId: this.data.mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          direction: 'toConsultCall',\n          mediaResourceId: consultMediaResourceId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Switched to consult call successfully`, {\n        module: CC_FILE,\n        method: 'switchCall',\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      if (this.stateMachineService) {\n        this.stateMachineService.send({type: revertEvent});\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n        {\n          taskId: this.data.interactionId,\n          direction: isOnConsultLeg ? 'toMainCall' : 'toConsultCall',\n          mediaResourceId: consultMediaResourceId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, 'switchCall', CC_FILE);\n      LoggerProxy.error(`Failed to switch call`, {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw detailedError;\n    }\n  }\n\n  protected override getChannelSpecificActionOverrides() {\n    const baseOverrides = super.getChannelSpecificActionOverrides();\n\n    return {\n      ...baseOverrides,\n      emitTaskHold: this.createEmitSelfAction(TASK_EVENTS.TASK_HOLD, {updateTaskData: true}),\n      emitTaskResume: this.createEmitSelfAction(TASK_EVENTS.TASK_RESUME, {updateTaskData: true}),\n      emitTaskRecordingStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_STARTED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingPaused: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_PAUSED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingPauseFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED,\n        {updateTaskData: true}\n      ),\n      emitTaskRecordingResumed: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_RESUMED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingResumeFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_RECORDING_RESUME_FAILED,\n        {updateTaskData: true}\n      ),\n      // Conference event emitters\n      emitTaskParticipantJoined: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_JOINED, {\n        updateTaskData: true,\n      }),\n      emitTaskParticipantLeft: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_LEFT, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_STARTED, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceEnded: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_ENDED, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskExitConference: this.createEmitSelfAction(TASK_EVENTS.TASK_EXIT_CONFERENCE, {\n        updateTaskData: false,\n      }),\n      emitTaskTransferConference: this.createEmitSelfAction(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, {\n        updateTaskData: false,\n      }),\n      emitTaskSwitchCall: this.createEmitSelfAction(TASK_EVENTS.TASK_SWITCH_CALL, {\n        updateTaskData: false,\n      }),\n      emitTaskTransferConferenceFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED,\n        {updateTaskData: true}\n      ),\n      emitTaskOutdialFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_OUTDIAL_FAILED, {\n        updateTaskData: true,\n      }),\n    };\n  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{CC_FILE, METHODS} from '../../../constants';\nimport {\n  buildConsultConferenceParamData,\n  calculateDestAgentId,\n  calculateDestType,\n  getErrorDetails,\n} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n  ConsultPayload,\n  ConsultEndPayload,\n  ResumeRecordingPayload,\n  TaskData,\n  TaskResponse,\n  IVoice,\n  VoiceUIControlOptions,\n  TransferPayLoad,\n  ConsultTransferPayLoad,\n  consultConferencePayloadData,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  TASK_EVENTS,\n  VOICE_VARIANT,\n} from '../types';\nimport Task from '../Task';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {TaskState, TaskEvent} from '../state-machine';\nimport {WrapupData} from '../../config/types';\nimport {getConsultMediaResourceId, getIsConferenceInProgress} from '../TaskUtils';\n\nexport default class Voice extends Task implements IVoice {\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    callOptions?: VoiceUIControlOptions,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    const resolvedOptions = {\n      isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,\n      isEndConsultEnabled: callOptions?.isEndConsultEnabled ?? true,\n      voiceVariant: callOptions?.voiceVariant ?? VOICE_VARIANT.PSTN,\n      isRecordingEnabled: callOptions?.isRecordingEnabled ?? true,\n    };\n\n    super(\n      contact,\n      data,\n      {\n        ...resolvedOptions,\n      },\n      wrapupData,\n      agentId\n    );\n  }\n\n  private getStateMachineSnapshot() {\n    return this.stateMachineService?.getSnapshot?.();\n  }\n\n  /**\n   * This method is used to accept the task.\n   * It is expected to be overridden by child classes.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   */\n  public async accept(): Promise<TaskResponse> {\n    super.unsupportedMethodError(METHODS.ACCEPT);\n  }\n\n  /**\n   * This method is used to decline the task.\n   * It is expected to be overridden by child classes.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   */\n  public async decline(): Promise<TaskResponse> {\n    super.unsupportedMethodError(METHODS.REJECT);\n  }\n\n  /**\n   * This is used to hold the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.hold().then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async hold(): Promise<TaskResponse> {\n    return this.holdResume();\n  }\n\n  /**\n   * This is used to resume the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.resume().then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async resume(): Promise<TaskResponse> {\n    return this.holdResume();\n  }\n\n  /**\n   * This is used to hold or resume the task.\n   * @param isHeld: boolean - true to hold the task, false to resume it\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.holdResume(isHeld: true).then(()=>{}).catch(()=>{})\n   * ```\n   * */\n  public async holdResume(): Promise<TaskResponse> {\n    /* \n    Determine if the task is being held or resumed based on the media resource state\n    If the media resource is not found, default to resuming the task\n    */\n    const snapshot = this.getStateMachineSnapshot();\n    const snapshotState = snapshot?.value as TaskState | undefined;\n    const mainInteractionId = this.data.interaction?.mainInteractionId || this.data.interactionId;\n    const mainMediaResource =\n      this.data.interaction?.media?.[mainInteractionId]?.mediaResourceId ||\n      this.data.mediaResourceId;\n    const mediaHoldState =\n      this.data.interaction?.media?.[mainInteractionId]?.isHold ??\n      this.data.interaction.media?.[mainMediaResource]?.isHold;\n    let shouldHold = !(mediaHoldState ?? false);\n    if (snapshotState === TaskState.HELD) {\n      shouldHold = false;\n    } else if (snapshotState === TaskState.CONNECTED) {\n      shouldHold = true;\n    }\n\n    // Validate operation is allowed in current state\n    const state = snapshot;\n    if (state) {\n      const currentState = state.value as TaskState;\n      if (shouldHold) {\n        if (!state.matches(TaskState.CONNECTED)) {\n          const error = new Error(`Cannot hold call in current state: ${currentState}`);\n          LoggerProxy.error('Hold operation not allowed', {\n            module: CC_FILE,\n            method: METHODS.HOLD_RESUME,\n            interactionId: this.data.interactionId,\n          });\n          throw error;\n        }\n      } else if (!state.matches(TaskState.HELD)) {\n        const error = new Error(`Cannot resume call in current state: ${currentState}`);\n        LoggerProxy.error('Resume operation not allowed', {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    // Send initiating event to transition to intermediate state\n    if (this.stateMachineService) {\n      const initiatingEvent = shouldHold ? TaskEvent.HOLD_INITIATED : TaskEvent.UNHOLD_INITIATED;\n      this.stateMachineService.send({\n        type: initiatingEvent,\n        mediaResourceId: mainMediaResource,\n      });\n    }\n\n    LoggerProxy.info(`${shouldHold ? 'Holding' : 'Resuming'} task`, {\n      module: CC_FILE,\n      method: METHODS.HOLD_RESUME,\n      interactionId: this.data.interactionId,\n    });\n    const [successEvt, failedEvt] = shouldHold\n      ? [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, METRIC_EVENT_NAMES.TASK_HOLD_FAILED]\n      : [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, METRIC_EVENT_NAMES.TASK_RESUME_FAILED];\n\n    this.metricsManager.timeEvent([successEvt, failedEvt]);\n\n    try {\n      let response: TaskResponse;\n      if (shouldHold) {\n        response = await this.contact.hold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: mainMediaResource},\n        });\n\n        // Send success event to complete the transition\n        if (this.stateMachineService) {\n          this.stateMachineService.send({\n            type: TaskEvent.HOLD_SUCCESS,\n            mediaResourceId: mainMediaResource,\n          });\n        }\n\n        this.metricsManager.trackEvent(\n          successEvt,\n          {\n            taskId: this.data.interactionId,\n            mediaResourceId: mainMediaResource,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n        LoggerProxy.log(`Task placed on hold successfully`, {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n      } else {\n        response = await this.contact.unHold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: mainMediaResource},\n        });\n\n        // Send success event to complete the transition\n        if (this.stateMachineService) {\n          this.stateMachineService.send({\n            type: TaskEvent.UNHOLD_SUCCESS,\n            mediaResourceId: mainMediaResource,\n          });\n        }\n\n        this.metricsManager.trackEvent(\n          successEvt,\n          {\n            taskId: this.data.interactionId,\n            mainInteractionId,\n            mediaResourceId: mainMediaResource,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n        LoggerProxy.log(`Task resumed successfully`, {\n          module: CC_FILE,\n          method: METHODS.HOLD_RESUME,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n      }\n\n      return response;\n    } catch (error) {\n      const failureEvent = shouldHold ? TaskEvent.HOLD_FAILED : TaskEvent.UNHOLD_FAILED;\n      this.stateMachineService.send({\n        type: failureEvent,\n        reason: error.toString(),\n        mediaResourceId: this.data.mediaResourceId,\n      });\n\n      const {error: detailedError} = getErrorDetails(error, 'holdResume', CC_FILE);\n      this.metricsManager.trackEvent(\n        failedEvt,\n        shouldHold\n          ? {\n              taskId: this.data.interactionId,\n              mediaResourceId: this.data.mediaResourceId,\n              error: error.toString(),\n              ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n            }\n          : {\n              taskId: this.data.interactionId,\n              error: error.toString(),\n              ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n            },\n        ['operational', 'behavioral']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to pause the call recording\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.pauseRecording().then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async pauseRecording(): Promise<TaskResponse> {\n    // Validate recording is active\n    const state = this.getStateMachineSnapshot();\n    if (state) {\n      const {recordingControlsAvailable, recordingInProgress} = state.context as {\n        recordingControlsAvailable?: boolean;\n        recordingInProgress?: boolean;\n      };\n      const recordingActive = Boolean(recordingControlsAvailable && recordingInProgress);\n      if (!recordingActive) {\n        const error = new Error('Recording is not active or already paused');\n        LoggerProxy.error('Pause recording operation not allowed', {\n          module: CC_FILE,\n          method: 'pauseRecording',\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    try {\n      LoggerProxy.info(`Pausing recording`, {\n        module: CC_FILE,\n        method: 'pauseRecording',\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n      ]);\n      const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Recording paused successfully`, {\n        module: CC_FILE,\n        method: 'pauseRecording',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'pauseRecording', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to pause the call recording\n   * @param resumeRecordingPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.resumeRecording(resumeRecordingPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async resumeRecording(\n    resumeRecordingPayload?: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    // Validate recording is paused\n    const state = this.getStateMachineSnapshot();\n    if (state) {\n      const {recordingControlsAvailable, recordingInProgress} = state.context as {\n        recordingControlsAvailable?: boolean;\n        recordingInProgress?: boolean;\n      };\n      const recordingPaused = Boolean(recordingControlsAvailable && !recordingInProgress);\n      if (!recordingPaused) {\n        const error = new Error('Recording is not paused');\n        LoggerProxy.error('Resume recording operation not allowed', {\n          module: CC_FILE,\n          method: 'resumeRecording',\n          interactionId: this.data.interactionId,\n        });\n        throw error;\n      }\n    }\n\n    try {\n      LoggerProxy.info(`Resuming recording`, {\n        module: CC_FILE,\n        method: 'resumeRecording',\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n      ]);\n      resumeRecordingPayload ??= {autoResumed: false};\n\n      const result = await this.contact.resumeRecording({\n        interactionId: this.data.interactionId,\n        data: resumeRecordingPayload,\n      });\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Recording resumed successfully`, {\n        module: CC_FILE,\n        method: 'resumeRecording',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'resumeRecording', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to consult the task\n   * @param consultPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const consultPayload = {\n   *   destination: 'myBuddyAgentId',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   * }\n   * task.consult(consultPayload).then(()=>{}).catch(()=>{});\n   * ```\n   * */\n  public async consult(consultPayload?: ConsultPayload): Promise<TaskResponse> {\n    // Validate consult is allowed\n    const state = this.getStateMachineSnapshot();\n    const canConsult =\n      state &&\n      (state.matches(TaskState.CONNECTED) ||\n        state.matches(TaskState.HELD) ||\n        state.matches(TaskState.CONFERENCING));\n\n    if (!canConsult) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot initiate consult in ${currentState} state`);\n      LoggerProxy.error('Consult operation not allowed', {\n        module: CC_FILE,\n        method: 'consult',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send initiating event to transition to CONSULT_INITIATING state\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.CONSULT,\n        destination: consultPayload.to,\n        destinationType: consultPayload.destinationType,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Starting consult`, {\n        module: CC_FILE,\n        method: 'consult',\n        interactionId: requestInteractionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n      ]);\n      const result = await this.contact.consult({\n        interactionId: requestInteractionId,\n        data: consultPayload,\n      });\n\n      // Send success event to transition to CONSULTING state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONSULT_SUCCESS,\n          taskData: result.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Consult successfully initiated to ${consultPayload.to}`, {\n        module: CC_FILE,\n        method: 'consult',\n        trackingId: result.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return result;\n    } catch (error) {\n      this.stateMachineService.send({\n        type: TaskEvent.CONSULT_FAILED,\n        reason: error.toString(),\n      });\n\n      const {error: detailedError} = getErrorDetails(error, 'consult', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the consult session on the task.\n   * @param consultEndPayload - Payload indicating consult end flags and identifiers\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.endConsult({\n   *   isConsult: true,\n   *   queueId: 'myQueueId',\n   *   taskId: 'taskId',\n   * });\n   * ```\n   */\n  public async endConsult(consultEndPayload?: ConsultEndPayload): Promise<TaskResponse> {\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Ending consult`, {\n        module: CC_FILE,\n        method: 'endConsult',\n        interactionId: requestInteractionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n      ]);\n      const result = await this.contact.consultEnd({\n        interactionId: requestInteractionId,\n        data: consultEndPayload,\n      });\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Consult ended successfully`, {\n        module: CC_FILE,\n        method: 'endConsult',\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'endConsult', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to transfer the task.\n   * @param payload - Transfer payload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.transfer({\n   *   to: 'destinationId',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   *   consult: true, // Optional, if true will perform a consult transfer else blind transfer\n   * });\n   * ```\n   */\n  public async transfer(payload: TransferPayLoad): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Transferring task to ${payload.to}`, {\n        module: CC_FILE,\n        method: METHODS.TRANSFER_CALL,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n\n      // consult transfer path\n      if (this.data.interaction.state === 'consulting') {\n        const normalizedDestinationType =\n          payload.destinationType === 'Agent' || payload.destinationType === 'Queue'\n            ? (payload.destinationType.toLowerCase() as ConsultTransferPayLoad['destinationType'])\n            : payload.destinationType;\n        let consultPayload: ConsultTransferPayLoad = {\n          to: payload.to,\n          destinationType: normalizedDestinationType,\n        };\n\n        if (normalizedDestinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {\n          const consultContext = this.getStateMachineSnapshot()?.context;\n          const destAgent = consultContext?.consultDestinationAgentId || this.data.destAgentId;\n          if (!destAgent) {\n            throw new Error('No agent has accepted this queue consult yet');\n          }\n          consultPayload = {\n            to: destAgent,\n            destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,\n          };\n        }\n\n        const result = await this.contact.consultTransfer({\n          interactionId: this.data.interactionId,\n          data: consultPayload,\n        });\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            destination: consultPayload.to,\n            destinationType: consultPayload.destinationType,\n            isConsultTransfer: true,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n        LoggerProxy.log(`Consult transfer completed successfully to ${consultPayload.to}`, {\n          module: CC_FILE,\n          method: METHODS.TRANSFER_CALL,\n          trackingId: result.trackingId,\n          interactionId: this.data.interactionId,\n        });\n\n        return result;\n      }\n\n      // standard blind transfer\n      return await super.transfer({\n        to: payload.to,\n        destinationType: payload.destinationType,\n      });\n    } catch (err) {\n      const {error: detailedError} = getErrorDetails(err, METHODS.TRANSFER_CALL, CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: payload.to,\n          destinationType: payload.destinationType,\n          isConsultTransfer: this.data.interaction.state === 'consulting',\n          error: err.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(err.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Start a consult conference, merging main and consult calls.\n   */\n  public async consultConference(): Promise<TaskResponse> {\n    const derivedDestAgentId =\n      this.data.interaction && this.data.agentId\n        ? calculateDestAgentId(this.data.interaction, this.data.agentId)\n        : '';\n    const derivedDestType =\n      this.data.interaction && this.data.agentId\n        ? calculateDestType(this.data.interaction, this.data.agentId)\n        : '';\n\n    // derivedDestType is most reliable as it inspects live interaction participants\n    const resolvedDestinationType =\n      derivedDestType ||\n      this.getStateMachineSnapshot()?.context?.consultDestinationType ||\n      this.data.destinationType ||\n      'agent';\n\n    const consultationData: consultConferencePayloadData = {\n      agentId: this.data.agentId,\n      destinationType: resolvedDestinationType,\n      // derivedDestAgentId is most reliable as it resolves epId for EP_DN\n      // and agent ID for regular agents from live interaction data\n      destAgentId:\n        derivedDestAgentId ||\n        this.getStateMachineSnapshot()?.context?.consultDestinationAgentId ||\n        this.data.destAgentId,\n    };\n\n    // Send state machine event to transition to CONF_INITIATING\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.MERGE_TO_CONFERENCE,\n      });\n    }\n\n    try {\n      if (!consultationData.destAgentId) {\n        throw new Error('Unable to determine consult destination for conference');\n      }\n\n      LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      const paramsDataForConferenceV2 = buildConsultConferenceParamData(\n        consultationData,\n        this.data.interactionId\n      );\n\n      const response = await this.contact.consultConference({\n        interactionId: paramsDataForConferenceV2.interactionId,\n        data: paramsDataForConferenceV2.data,\n      });\n\n      // Send success event to transition to CONFERENCING\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONFERENCE_START,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: paramsDataForConferenceV2.data.to,\n          destinationType: paramsDataForConferenceV2.data.destinationType,\n          agentId: paramsDataForConferenceV2.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult conference started successfully`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event to revert state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_CONFERENCE, CC_FILE);\n\n      const failedParamsData = buildConsultConferenceParamData(\n        consultationData,\n        this.data.interactionId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: failedParamsData.data.to,\n          destinationType: failedParamsData.data.destinationType,\n          agentId: failedParamsData.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to start consult conference`, {\n        module: CC_FILE,\n        method: METHODS.CONSULT_CONFERENCE,\n        interactionId: this.data.interactionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Exit from a conference call.\n   * Per conference-spec.md:\n   * - Primary agent exits to wrapup\n   * - Non-primary agent exits to available/connected\n   * - Other participants continue the call\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in conference or exit fails\n   * @example\n   * ```typescript\n   * task.exitConference().then(() => {}).catch(() => {});\n   * ```\n   */\n  public async exitConference(): Promise<TaskResponse> {\n    // Validate we're in conference state OR conference is in progress per task data\n    // This handles cases where:\n    // 1. State machine is in CONFERENCING state\n    // 2. State machine is in CONNECTED but conference is active (e.g., ownership transferred)\n    const state = this.getStateMachineSnapshot();\n    const isConferencingState = state?.matches(TaskState.CONFERENCING);\n\n    const isConferenceInProgressFromData = this.data ? getIsConferenceInProgress(this.data) : false;\n\n    if (!state || (!isConferencingState && !isConferenceInProgressFromData)) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot exit conference in ${currentState} state`);\n      LoggerProxy.error('Exit conference operation not allowed', {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send state machine event\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.EXIT_CONFERENCE,\n        agentId: this.data.agentId,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Exiting conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: requestInteractionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n      ]);\n\n      const response = await this.contact.exitConference({\n        interactionId: requestInteractionId,\n      });\n\n      // Send success event to transition state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.EXIT_CONFERENCE_SUCCESS,\n          taskData: response.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Successfully exited conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        trackingId: response.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.EXIT_CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, 'exitConference', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to exit conference`, {\n        module: CC_FILE,\n        method: 'exitConference',\n        interactionId: requestInteractionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Transfer the conference to another participant.\n   * Per conference-spec.md: Only primary agent can transfer conference.\n   * After transfer, the transferring agent exits to wrapup.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in conference or transfer fails\n   * @example\n   * ```typescript\n   * task.transferConference().then(() => {}).catch(() => {});\n   * ```\n   */\n  public async transferConference(): Promise<TaskResponse> {\n    // Validate we're in conference or consulting state\n    // CONSULTING is allowed because agent can transfer conference while consulting\n    // (transfers ownership to the consulted agent)\n    const state = this.getStateMachineSnapshot();\n    const isValidState =\n      state && (state.matches(TaskState.CONFERENCING) || state.matches(TaskState.CONSULTING));\n    if (!isValidState) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot transfer conference in ${currentState} state`);\n      LoggerProxy.error('Transfer conference operation not allowed', {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Send state machine event\n    if (this.stateMachineService) {\n      this.stateMachineService.send({\n        type: TaskEvent.TRANSFER_CONFERENCE,\n        agentId: this.data.agentId,\n      });\n    }\n\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      LoggerProxy.info(`Transferring conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: requestInteractionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n      ]);\n\n      const response = await this.contact.conferenceTransfer({\n        interactionId: requestInteractionId,\n      });\n\n      // Send success event to transition state\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS,\n          taskData: response.data,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Successfully transferred conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        trackingId: response.trackingId,\n        interactionId: requestInteractionId,\n      });\n\n      return response;\n    } catch (error) {\n      // Send failure event\n      if (this.stateMachineService) {\n        this.stateMachineService.send({\n          type: TaskEvent.TRANSFER_CONFERENCE_FAILED,\n          reason: error.toString(),\n        });\n      }\n\n      const {error: detailedError} = getErrorDetails(error, 'transferConference', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          agentId: this.data.agentId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.error(`Failed to transfer conference`, {\n        module: CC_FILE,\n        method: 'transferConference',\n        interactionId: requestInteractionId,\n      });\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Toggle between consult call and main call during consulting.\n   * If on consult leg (consultCallHeld = false), switches to main call by holding consult.\n   * If on main call (consultCallHeld = true), switches to consult by resuming consult.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if not in CONSULTING state or no consult media resource\n   * @example\n   * ```typescript\n   * await task.switchCall();\n   * ```\n   */\n  public async switchCall(): Promise<TaskResponse> {\n    // Validate we're in CONSULTING state\n    const state = this.getStateMachineSnapshot();\n    if (!state?.matches(TaskState.CONSULTING)) {\n      const currentState = state?.value as TaskState;\n      const error = new Error(`Cannot switch call in ${currentState} state`);\n      LoggerProxy.error('Switch call operation not allowed', {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    // Validate we have a consult media resource\n    const consultMediaResourceId = getConsultMediaResourceId(\n      this.data.interaction,\n      this.data.consultMediaResourceId,\n      this.data.agentId\n    );\n    if (!consultMediaResourceId) {\n      const error = new Error('No consult media resource available');\n      LoggerProxy.error('Switch call failed - no consult media resource', {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw error;\n    }\n\n    const context = state.context;\n    const isOnConsultLeg = !context.consultCallHeld;\n\n    // Determine direction and send appropriate state machine event\n    const targetEvent = isOnConsultLeg\n      ? TaskEvent.SWITCH_TO_MAIN_CALL\n      : TaskEvent.SWITCH_TO_CONSULT;\n    const revertEvent = isOnConsultLeg\n      ? TaskEvent.SWITCH_TO_CONSULT\n      : TaskEvent.SWITCH_TO_MAIN_CALL;\n\n    if (this.stateMachineService) {\n      this.stateMachineService.send({type: targetEvent});\n    }\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n      METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n    ]);\n\n    try {\n      if (isOnConsultLeg) {\n        const response = await this.contact.unHold({\n          interactionId: this.data.interactionId,\n          data: {mediaResourceId: this.data.mediaResourceId},\n        });\n\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            direction: 'toMainCall',\n            mediaResourceId: consultMediaResourceId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          },\n          ['operational', 'behavioral']\n        );\n\n        LoggerProxy.log(`Switched to main call successfully`, {\n          module: CC_FILE,\n          method: 'switchCall',\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n\n        return response;\n      }\n\n      const response = await this.contact.hold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId: this.data.mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          direction: 'toConsultCall',\n          mediaResourceId: consultMediaResourceId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Switched to consult call successfully`, {\n        module: CC_FILE,\n        method: 'switchCall',\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      if (this.stateMachineService) {\n        this.stateMachineService.send({type: revertEvent});\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n        {\n          taskId: this.data.interactionId,\n          direction: isOnConsultLeg ? 'toMainCall' : 'toConsultCall',\n          mediaResourceId: consultMediaResourceId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, 'switchCall', CC_FILE);\n      LoggerProxy.error(`Failed to switch call`, {\n        module: CC_FILE,\n        method: 'switchCall',\n        interactionId: this.data.interactionId,\n      });\n      throw detailedError;\n    }\n  }\n\n  protected override getChannelSpecificActionOverrides() {\n    const baseOverrides = super.getChannelSpecificActionOverrides();\n\n    return {\n      ...baseOverrides,\n      emitTaskHold: this.createEmitSelfAction(TASK_EVENTS.TASK_HOLD, {updateTaskData: true}),\n      emitTaskResume: this.createEmitSelfAction(TASK_EVENTS.TASK_RESUME, {updateTaskData: true}),\n      emitTaskRecordingStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_STARTED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingPaused: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_PAUSED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingPauseFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED,\n        {updateTaskData: true}\n      ),\n      emitTaskRecordingResumed: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_RESUMED, {\n        updateTaskData: true,\n      }),\n      emitTaskRecordingResumeFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_RECORDING_RESUME_FAILED,\n        {updateTaskData: true}\n      ),\n      // Conference event emitters\n      emitTaskParticipantJoined: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_JOINED, {\n        updateTaskData: true,\n      }),\n      emitTaskParticipantLeft: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_LEFT, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_STARTED, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceEnded: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_ENDED, {\n        updateTaskData: true,\n      }),\n      emitTaskConferenceFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskExitConference: this.createEmitSelfAction(TASK_EVENTS.TASK_EXIT_CONFERENCE, {\n        updateTaskData: false,\n      }),\n      emitTaskTransferConference: this.createEmitSelfAction(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, {\n        updateTaskData: false,\n      }),\n      emitTaskSwitchCall: this.createEmitSelfAction(TASK_EVENTS.TASK_SWITCH_CALL, {\n        updateTaskData: false,\n      }),\n      emitTaskTransferConferenceFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED,\n        {updateTaskData: true}\n      ),\n      emitTaskOutdialFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_OUTDIAL_FAILED, {\n        updateTaskData: true,\n      }),\n    };\n  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package/dist/types/services/config/types.d.ts

@@ -742,6 +742,8 @@ export type OrgInfo = {
     tenantId: string;
     /** Organization timezone */
     timezone: string;
+    /** Current environment (e.g., 'produs1', 'intgus1') */
+    environment: string;
 };
 /**
  * Organization-wide feature settings and configurations
@@ -1194,6 +1196,8 @@ export type Profile = {
     isAnalyzerEnabled?: boolean;
     /** Tenant timezone */
     tenantTimezone?: string;
+    /** Current environment (e.g., 'produs1', 'intgus1') */
+    environment?: string;
     /** Available voice login options */
     loginVoiceOptions?: LoginOption[];
     /** Current login device type */

package/dist/types/services/task/state-machine/TaskStateMachine.d.ts

@@ -361,6 +361,17 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULT_END: ({
+                    guard: ({ event }: {
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         CONFERENCING: {
@@ -377,9 +388,18 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
-                CONSULT_END: {
+                CONSULT_END: ({
+                    guard: ({ context, event }: {
+                        context: any;
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    actions: string[];
+                    guard?: undefined;
+                    target?: undefined;
+                })[];
                 HOLD_SUCCESS: {
                     actions: string[];
                 };
@@ -813,6 +833,17 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULT_END: ({
+                    guard: ({ event }: {
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         CONFERENCING: {
@@ -829,9 +860,18 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
-                CONSULT_END: {
+                CONSULT_END: ({
+                    guard: ({ context, event }: {
+                        context: any;
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
                     actions: string[];
-                };
+                } | {
+                    actions: string[];
+                    guard?: undefined;
+                    target?: undefined;
+                })[];
                 HOLD_SUCCESS: {
                     actions: string[];
                 };

package/dist/types/services/task/state-machine/constants.d.ts

@@ -18,6 +18,19 @@ export type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT
 export declare const MEDIA_TYPE_CONSULT = "consult";
 /** Media type for main calls */
 export declare const MEDIA_TYPE_MAIN_CALL = "mainCall";
+/** Backend interaction state values (from server payloads) */
+export declare const INTERACTION_STATE: {
+    readonly CONSULTING: "consulting";
+    readonly POST_CALL: "post_call";
+    readonly CONFERENCE: "conference";
+    readonly CONNECTED: "connected";
+    readonly NEW: "new";
+};
+/** Backend participant consultState values */
+export declare const CONSULT_STATE: {
+    readonly CONSULTING: "consulting";
+    readonly CONFERENCING: "conferencing";
+};
 export declare enum TaskState {
     IDLE = "IDLE",
     OFFERED = "OFFERED",

package/dist/types/services/task/state-machine/guards.d.ts

@@ -24,6 +24,11 @@ import { TaskData } from '../types';
 export declare const getTaskDataFromEvent: (event?: TaskEventPayload) => TaskData | undefined;
 export declare const getSelfAgentId: (context: TaskContext, taskData?: TaskData) => string | undefined;
 export declare const isSelfConsultingAgent: (context: TaskContext, taskData?: TaskData) => boolean;
+/**
+ * Detects an active consult during post_call state (customer left but agents still consulting).
+ * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).
+ */
+export declare const hasActiveConsultInPostCall: (taskData: TaskData | undefined, selfAgentId?: string) => boolean;
 /**
  * Determines if this agent should enter WRAPPING_UP state.
  * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted
@@ -36,7 +41,7 @@ export interface GuardParams {
 export type GuardFunction = (params: GuardParams) => boolean;
 export declare const guards: {
     isInteractionTerminated: ({ context, event }: GuardParams) => boolean;
-    isInteractionConsulting: ({ event }: GuardParams) => boolean;
+    isInteractionConsulting: ({ event, context }: GuardParams) => boolean;
     isInteractionHeld: ({ event }: GuardParams) => boolean;
     isInteractionConnected: ({ event }: GuardParams) => boolean;
     isConferencingByParticipants: ({ event }: GuardParams) => boolean;

package/dist/types/services/task/types.d.ts

@@ -858,6 +858,8 @@ export type Interaction = {
         fcDesktopView?: string;
         /** Agent ID who initiated the outdial call */
         outdialAgentId?: string;
+        /** Indicates if the customer has left the call during an active consult */
+        hasCustomerLeft?: string;
     };
     /** Main interaction identifier for related interactions */
     mainInteractionId?: string;

package/dist/webex.js

@@ -41,7 +41,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-task-refactor.2`
+  version: `3.12.0-task-refactor.4`
 });
 
 /**

package/package.json

@@ -83,5 +83,5 @@
     "typedoc": "^0.25.0",
     "typescript": "5.4.5"
   },
-  "version": "3.12.0-task-refactor.2"
+  "version": "3.12.0-task-refactor.4"
 }

package/src/services/config/Util.ts

@@ -210,6 +210,7 @@ function parseAgentConfigs(profileData: {
     siteId: userData.siteId,
     enterpriseId: orgInfoData.tenantId,
     tenantTimezone: orgInfoData.timezone,
+    environment: orgInfoData.environment,
     privacyShieldVisible: tenantData.privacyShieldVisible,
     organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),
     idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',

package/src/services/config/types.ts

@@ -689,6 +689,8 @@ export type OrgInfo = {
   tenantId: string;
   /** Organization timezone */
   timezone: string;
+  /** Current environment (e.g., 'produs1', 'intgus1') */
+  environment: string;
 };
 
 /**
@@ -1184,6 +1186,8 @@ export type Profile = {
   isAnalyzerEnabled?: boolean;
   /** Tenant timezone */
   tenantTimezone?: string;
+  /** Current environment (e.g., 'produs1', 'intgus1') */
+  environment?: string;
   /** Available voice login options */
   loginVoiceOptions?: LoginOption[];
   /** Current login device type */

package/src/services/task/TaskManager.ts

@@ -307,6 +307,7 @@ export default class TaskManager extends EventEmitter {
 
       // Conference events - these trigger state machine transition to CONFERENCING
       case CC_EVENTS.AGENT_CONSULT_CONFERENCED:
+      case CC_EVENTS.AGENT_CONSULT_CONFERENCING:
       case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
         return {type: TaskEvent.CONFERENCE_START, taskData: payload};
 
@@ -375,6 +376,12 @@ export default class TaskManager extends EventEmitter {
         task.sendStateMachineEvent(stateMachineEvent);
       }
 
+      // Emit TASK_POST_CALL_ACTIVITY for ParticipantPostCallActivity events so
+      // consumers (Widgets) can detect the interaction state change to post_call.
+      if (eventContext.eventType === CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY) {
+        task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
+      }
+
       // Send transcript start/stop events for relevant CC events
       this.requestRealTimeTranscripts(eventContext.eventType, payload.interactionId);
     });
@@ -655,8 +662,7 @@ export default class TaskManager extends EventEmitter {
     const {payload} = context;
     let task = context.task;
 
-    if (payload.childInteractionId) {
-      // remove the child task from collection
+    if (payload.childInteractionId && this.taskCollection[payload.childInteractionId]) {
       this.removeTaskFromCollection(this.taskCollection[payload.childInteractionId]);
     }