@webex/contact-center 3.12.0-task-refactor.13 → 3.12.0-webex-services-ready.1

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","CONSULTED_PARTICIPANT_MOVING","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_STARTED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","AGENT_OFFER_CAMPAIGN_RESERVATION","CAMPAIGN_CONTACT_UPDATED","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_FAILED","REAL_TIME_TRANSCRIPTION","SUGGESTED_RESPONSE","SUGGESTED_RESPONSE_ACKNOWLEDGE","MID_CALL_SUMMARY","POST_CALL_SUMMARY","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when consulted participant is being moved/transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when contact recording is started */\n  CONTACT_RECORDING_STARTED: 'ContactRecordingStarted',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when contact payload is updated (routing updates) */\n  CONTACT_UPDATED: 'ContactUpdated',\n  /** Event emitted when contact owner changes */\n  CONTACT_OWNER_CHANGED: 'ContactOwnerChanged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a campaign preview contact is offered to the agent */\n  AGENT_OFFER_CAMPAIGN_RESERVATION: 'AgentOfferCampaignReservation',\n  /** Event emitted when campaign contact is updated */\n  CAMPAIGN_CONTACT_UPDATED: 'CampaignContactUpdated',\n  /** Event emitted when accepting a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'CampaignPreviewAcceptFailed',\n  /** Event emitted when skipping a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'CampaignPreviewSkipFailed',\n  /** Event emitted when removing a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'CampaignPreviewRemoveFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n  /** Event emitted when an AI assistant suggested response is available */\n  SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',\n  /** Event emitted when backend acknowledges it is listening for more context */\n  SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',\n  /** Event emitted when a mid-call summary is available */\n  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',\n  /** Event emitted when a post-call summary is available */\n  POST_CALL_SUMMARY: 'POST_CALL_SUMMARY',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   * Note: The API returns this field as \"deafultDialledNumber\" (with typo).\n   */\n  deafultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Unique identifier of the agent profile configuration.\n   */\n  id: string;\n\n  /**\n   * Display name for the agent profile.\n   */\n  name: string;\n\n  /**\n   * Description of the agent profile.\n   */\n  description: string;\n\n  /**\n   * Parent entity type for the profile (for example ORGANIZATION).\n   */\n  parentType: string;\n\n  /**\n   * Indicates whether screen pop is enabled.\n   */\n  screenPopup: boolean;\n\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Whether the agent personal greeting is enabled.\n   */\n  agentPersonalGreeting: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Access control for queues assigned to the agent (ALL or SPECIFIC).\n   */\n  accessQueue: string;\n\n  /**\n   * Queue identifiers available to the agent when access is SPECIFIC.\n   */\n  queues: string[];\n\n  /**\n   * Access control for entry points assigned to the agent.\n   */\n  accessEntryPoint: string;\n\n  /**\n   * Entry point identifiers available to the agent when access is SPECIFIC.\n   */\n  entryPoints: string[];\n\n  /**\n   * Access control for buddy teams assigned to the agent.\n   */\n  accessBuddyTeam: string;\n\n  /**\n   * Buddy team identifiers available to the agent when access is SPECIFIC.\n   */\n  buddyTeams: string[];\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Additional DN validation criteria configured for the agent.\n   */\n  agentDNValidationCriterions: string[];\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n\n  /**\n   * Threshold rules configured for the agent profile.\n   */\n  thresholdRules: Array<Record<string, string | number>>;\n\n  /**\n   * Whether the agent profile is currently active.\n   */\n  active: boolean;\n\n  /**\n   * Whether this profile is the system default.\n   */\n  systemDefault: boolean;\n\n  /**\n   * Timestamp when the profile was created.\n   */\n  createdTime: number;\n\n  /**\n   * Timestamp when the profile was last updated.\n   */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  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Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  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string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n  links?: string[];\n  createdTime?: number;\n  lastUpdatedTime?: number;\n};\n\n/**\n * Response type for list AI feature resources API.\n * @public\n */\nexport type AIFeatureFlagsResponse = {\n  meta?: {\n    orgid?: string;\n    page?: number;\n    pageSize?: number;\n    totalPages?: number;\n    totalRecords?: number;\n    links?: {\n      self?: string;\n    };\n  };\n  data: AIFeatureFlags[];\n};\n\n/**\n * Comprehensive agent profile 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+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","CONSULTED_PARTICIPANT_MOVING","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_STARTED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","AGENT_OFFER_CAMPAIGN_RESERVATION","CAMPAIGN_CONTACT_UPDATED","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_FAILED","REAL_TIME_TRANSCRIPTION","SUGGESTED_RESPONSE","SUGGESTED_RESPONSE_ACKNOWLEDGE","MID_CALL_SUMMARY","POST_CALL_SUMMARY","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when consulted participant is being moved/transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when contact recording is started */\n  CONTACT_RECORDING_STARTED: 'ContactRecordingStarted',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when contact payload is updated (routing updates) */\n  CONTACT_UPDATED: 'ContactUpdated',\n  /** Event emitted when contact owner changes */\n  CONTACT_OWNER_CHANGED: 'ContactOwnerChanged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a campaign preview contact is offered to the agent */\n  AGENT_OFFER_CAMPAIGN_RESERVATION: 'AgentOfferCampaignReservation',\n  /** Event emitted when campaign contact is updated */\n  CAMPAIGN_CONTACT_UPDATED: 'CampaignContactUpdated',\n  /** Event emitted when accepting a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'CampaignPreviewAcceptFailed',\n  /** Event emitted when skipping a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'CampaignPreviewSkipFailed',\n  /** Event emitted when removing a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'CampaignPreviewRemoveFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n  /** Event emitted when an AI assistant suggested response is available */\n  SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',\n  /** Event emitted when backend acknowledges it is listening for more context */\n  SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',\n  /** Event emitted when a mid-call summary is available */\n  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',\n  /** Event emitted when a post-call summary is available */\n  POST_CALL_SUMMARY: 'POST_CALL_SUMMARY',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   * Note: The API returns this field as \"deafultDialledNumber\" (with typo).\n   */\n  deafultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Unique identifier of the agent profile configuration.\n   */\n  id: string;\n\n  /**\n   * Display name for the agent profile.\n   */\n  name: string;\n\n  /**\n   * Description of the agent profile.\n   */\n  description: string;\n\n  /**\n   * Parent entity type for the profile (for example ORGANIZATION).\n   */\n  parentType: string;\n\n  /**\n   * Indicates whether screen pop is enabled.\n   */\n  screenPopup: boolean;\n\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Whether the agent personal greeting is enabled.\n   */\n  agentPersonalGreeting: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Access control for queues assigned to the agent (ALL or SPECIFIC).\n   */\n  accessQueue: string;\n\n  /**\n   * Queue identifiers available to the agent when access is SPECIFIC.\n   */\n  queues: string[];\n\n  /**\n   * Access control for entry points assigned to the agent.\n   */\n  accessEntryPoint: string;\n\n  /**\n   * Entry point identifiers available to the agent when access is SPECIFIC.\n   */\n  entryPoints: string[];\n\n  /**\n   * Access control for buddy teams assigned to the agent.\n   */\n  accessBuddyTeam: string;\n\n  /**\n   * Buddy team identifiers available to the agent when access is SPECIFIC.\n   */\n  buddyTeams: string[];\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Additional DN validation criteria configured for the agent.\n   */\n  agentDNValidationCriterions: string[];\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n\n  /**\n   * Threshold rules configured for the agent profile.\n   */\n  thresholdRules: Array<Record<string, string | number>>;\n\n  /**\n   * Whether the agent profile is currently active.\n   */\n  active: boolean;\n\n  /**\n   * Whether this profile is the system default.\n   */\n  systemDefault: boolean;\n\n  /**\n   * Timestamp when the profile was created.\n   */\n  createdTime: number;\n\n  /**\n   * Timestamp when the profile was last updated.\n   */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * AI feature resource row returned by /v2/ai-feature API.\n * @public\n */\nexport type AIFeatureFlags = {\n  id: string;\n  realtimeTranscripts?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n  links?: string[];\n  createdTime?: number;\n  lastUpdatedTime?: number;\n};\n\n/**\n * Response type for list AI feature resources API.\n * @public\n */\nexport type AIFeatureFlagsResponse = {\n  meta?: {\n    orgid?: string;\n    page?: number;\n    pageSize?: number;\n    totalPages?: number;\n    totalRecords?: number;\n    links?: {\n      self?: string;\n    };\n  };\n  data: AIFeatureFlags[];\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndTaskEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n  /** AI feature flags resolved from organization config */\n  aiFeature?: AIFeatureFlags;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response structure for outdial ANI entries API call\n * @public\n */\nexport type OutdialAniEntriesResponse = OutdialAniEntry[];\n\n/**\n * Parameters for fetching outdial ANI entries\n * @public\n */\nexport type OutdialAniParams = {\n  /** Outdial ANI ID from agent profile */\n  outdialANI: string;\n  /** Page number for pagination (optional) */\n  page?: number;\n  /** Number of entries per page (optional) */\n  pageSize?: number;\n  /** Search string to filter entries (optional) */\n  search?: string;\n  /** Filter expression for advanced filtering (optional) */\n  filter?: string;\n  /** Comma-separated list of attributes to include in response (optional) */\n  attributes?: string;\n};\n\n/**\n * User preference data structure\n * @public\n */\nexport type UserPreference = {\n  /** Unique identifier for the user preference */\n  id: string;\n  /** Organization ID */\n  organizationId: string;\n  /** User ID (CI user ID) */\n  userId: string;\n  /** User preference data as key-value pairs */\n  preferences: Record<string, unknown>;\n  /** Timestamp when this preference was created (Unix timestamp in milliseconds) */\n  createdTime?: number;\n  /** Timestamp when this preference was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime?: number;\n};\n\n/**\n * Request payload for creating user preferences\n * @public\n */\nexport type CreateUserPreferenceRequest = {\n  /** User ID (CI user ID) */\n  userId: string;\n  /** Desktop preference data as a JSON string (required) */\n  desktopPreference: string;\n};\n\n/**\n * Request payload for updating user preferences\n * @public\n */\nexport type UpdateUserPreferenceRequest = {\n  /** Desktop preference data as a JSON string (required) */\n  desktopPreference: string;\n};\n\n/**\n * Query parameters for fetching user preferences\n * @public\n */\nexport type GetUserPreferenceParams = {\n  /** User ID to fetch preferences for. Defaults to current user's CI user ID. */\n  userId?: string;\n  /** Page number (0-indexed). Default: 0 */\n  page?: number;\n  /** Number of items per page. 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package/dist/types/cc.d.ts

@@ -14,6 +14,7 @@ import { TaskResponse, PreviewContactPayload } from './services/task/types';
 import { AddressBook } from './services/AddressBook';
 import { Queue } from './services/Queue';
 import { ApiAIAssistant } from './services/ApiAiAssistant';
+import { UserPreference } from './services/UserPreference';
 import type { EntryPointListResponse, EntryPointSearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams } from './types';
 /**
  * The main Contact Center plugin class that enables integration with Webex Contact Center.
@@ -252,6 +253,36 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * ```
      */
     queue: Queue;
+    /**
+     * API instance for managing Webex Contact Center user preferences
+     * Provides functionality to get, create, update, and delete user preferences
+     * @type {UserPreference}
+     * @public
+     * @example
+     * ```typescript
+     * const cc = webex.cc;
+     * await cc.register();
+     * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+     *
+     * // Get user preferences for current user
+     * const preferences = await cc.userPreference.getUserPreference();
+     *
+     * // Create new user preferences
+     * const newPrefs = await cc.userPreference.createUserPreference({
+     *   userId: 'user123',
+     *   preferences: { e911Reminder: true }
+     * });
+     *
+     * // Update user preferences
+     * const updatedPrefs = await cc.userPreference.updateUserPreference('user123', {
+     *   preferences: { e911Reminder: false }
+     * });
+     *
+     * // Delete user preferences
+     * await cc.userPreference.deleteUserPreference('user123');
+     * ```
+     */
+    userPreference: UserPreference;
     /**
      * API instance for AI Assistant operations such as transcript controls.
      * @type {ApiAIAssistant}

package/dist/types/index.d.ts

@@ -21,6 +21,7 @@ export { default as routingAgent } from './services/agent';
 export { default as Task } from './services/task/Task';
 export { default as AddressBook } from './services/AddressBook';
 export { default as ApiAIAssistant } from './services/ApiAiAssistant';
+export { default as UserPreference } from './services/UserPreference';
 /** EntryPoint API types */
 export type { EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, ContactServiceQueue, } from './types';
 /**
@@ -173,7 +174,15 @@ Entity,
 /** Dial plan configuration */
 DialPlan, 
 /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */
-AuxCodeType, } from './services/config/types';
+AuxCodeType, 
+/** User preference data structure */
+UserPreference as UserPreferenceData, 
+/** Request payload for creating user preferences */
+CreateUserPreferenceRequest, 
+/** Request payload for updating user preferences */
+UpdateUserPreferenceRequest, 
+/** Query parameters for fetching user preferences */
+GetUserPreferenceParams, } from './services/config/types';
 /**
  * Idle code constant
  * @constant {string}

package/dist/types/metrics/constants.d.ts

@@ -155,6 +155,14 @@ export declare const METRIC_EVENT_NAMES: {
     readonly AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: "AI Assistant Get Suggested Response Failed";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: "AI Assistant Fetch Historic Transcripts Success";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: "AI Assistant Fetch Historic Transcripts Failed";
+    readonly USER_PREFERENCE_GET_SUCCESS: "User Preference Get Success";
+    readonly USER_PREFERENCE_GET_FAILED: "User Preference Get Failed";
+    readonly USER_PREFERENCE_CREATE_SUCCESS: "User Preference Create Success";
+    readonly USER_PREFERENCE_CREATE_FAILED: "User Preference Create Failed";
+    readonly USER_PREFERENCE_UPDATE_SUCCESS: "User Preference Update Success";
+    readonly USER_PREFERENCE_UPDATE_FAILED: "User Preference Update Failed";
+    readonly USER_PREFERENCE_DELETE_SUCCESS: "User Preference Delete Success";
+    readonly USER_PREFERENCE_DELETE_FAILED: "User Preference Delete Failed";
 };
 /**
  * Represents the possible metric event names used within the metrics system.

package/dist/types/services/UserPreference.d.ts

@@ -0,0 +1,118 @@
+import { WebexSDK } from '../types';
+import type { UserPreference as UserPreferenceResponse, CreateUserPreferenceRequest, UpdateUserPreferenceRequest, GetUserPreferenceParams } from './config/types';
+/**
+ * UserPreference API class for managing Webex Contact Center user preferences.
+ * Provides functionality to get, create, update, and delete user preferences.
+ *
+ * @class UserPreference
+ * @public
+ * @example
+ * ```typescript
+ * import Webex from 'webex';
+ *
+ * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });
+ * const cc = webex.cc;
+ *
+ * // Register and login first
+ * await cc.register();
+ * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+ *
+ * // Get UserPreference API instance from ContactCenter
+ * const userPreferenceAPI = cc.userPreference;
+ *
+ * // Get user preferences for the current user
+ * const preferences = await userPreferenceAPI.getUserPreference();
+ *
+ * // Create new user preferences
+ * const newPreferences = await userPreferenceAPI.createUserPreference({
+ *   userId: 'user123',
+ *   preferences: { e911Reminder: true }
+ * });
+ *
+ * // Update user preferences
+ * const updatedPreferences = await userPreferenceAPI.updateUserPreference('user123', {
+ *   preferences: { e911Reminder: false }
+ * });
+ *
+ * // Delete user preferences
+ * await userPreferenceAPI.deleteUserPreference('user123');
+ * ```
+ */
+export declare class UserPreference {
+    private webexRequest;
+    private webex;
+    private getUserId;
+    private metricsManager;
+    /**
+     * Creates an instance of UserPreference
+     * @param {WebexSDK} webex - The Webex SDK instance
+     * @param {() => string} getUserId - Function to get the current user's CI user ID
+     * @public
+     */
+    constructor(webex: WebexSDK, getUserId: () => string);
+    /**
+     * Fetches user preferences for a specific user
+     * @param {GetUserPreferenceParams} [params] - Optional parameters for fetching preferences
+     * @param {string} [params.userId] - User ID to fetch preferences for. Defaults to current user's CI user ID.
+     * @param {number} [params.page=0] - Page number (0-indexed). Default: 0
+     * @param {number} [params.pageSize=100] - Number of items per page. Default: 100
+     * @returns {Promise<UserPreferenceResponse>} Promise resolving to user preferences
+     * @throws {Error} If the API call fails
+     * @public
+     * @example
+     * ```typescript
+     * // Get preferences for current user
+     * const preferences = await userPreferenceAPI.getUserPreference();
+     *
+     * // Get preferences for a specific user
+     * const preferences = await userPreferenceAPI.getUserPreference({ userId: 'user123' });
+     *
+     * // Get preferences with pagination
+     * const preferences = await userPreferenceAPI.getUserPreference({ page: 0, pageSize: 50 });
+     * ```
+     */
+    getUserPreference(params?: GetUserPreferenceParams): Promise<UserPreferenceResponse>;
+    /**
+     * Creates new user preferences
+     * @param {CreateUserPreferenceRequest} data - The user preference data to create
+     * @returns {Promise<UserPreference>} Promise resolving to created user preferences
+     * @throws {Error} If the API call fails
+     * @public
+     * @example
+     * ```typescript
+     * const newPreferences = await userPreferenceAPI.createUserPreference({
+     *   userId: 'user123',
+     *   preferences: { e911Reminder: true, notificationSettings: { email: true } }
+     * });
+     * ```
+     */
+    createUserPreference(data: CreateUserPreferenceRequest): Promise<UserPreferenceResponse>;
+    /**
+     * Updates existing user preferences
+     * @param {string} userId - User ID to update preferences for
+     * @param {UpdateUserPreferenceRequest} data - The user preference data to update
+     * @returns {Promise<UserPreference>} Promise resolving to updated user preferences
+     * @throws {Error} If the API call fails
+     * @public
+     * @example
+     * ```typescript
+     * const updatedPreferences = await userPreferenceAPI.updateUserPreference('user123', {
+     *   preferences: { e911Reminder: false }
+     * });
+     * ```
+     */
+    updateUserPreference(userId: string, data: UpdateUserPreferenceRequest): Promise<UserPreferenceResponse>;
+    /**
+     * Deletes user preferences for a specific user
+     * @param {string} userId - User ID to delete preferences for
+     * @returns {Promise<void>} Promise resolving when deletion is complete
+     * @throws {Error} If the API call fails
+     * @public
+     * @example
+     * ```typescript
+     * await userPreferenceAPI.deleteUserPreference('user123');
+     * ```
+     */
+    deleteUserPreference(userId: string): Promise<void>;
+}
+export default UserPreference;

package/dist/types/services/config/constants.d.ts

@@ -246,4 +246,25 @@ export declare const endPointMap: {
      * @ignore
      */
     outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) => string;
+    /**
+     * Gets the endpoint for user preference by user ID.
+     * @param orgId - Organization ID.
+     * @param userId - User ID.
+     * @returns The endpoint URL string.
+     * @public
+     * @example
+     * const url = endPointMap.userPreference('org123', 'user456');
+     * @ignore
+     */
+    userPreference: (orgId: string, userId: string) => string;
+    /**
+     * Gets the endpoint for creating user preference.
+     * @param orgId - Organization ID.
+     * @returns The endpoint URL string.
+     * @public
+     * @example
+     * const url = endPointMap.userPreferenceCreate('org123');
+     * @ignore
+     */
+    userPreferenceCreate: (orgId: string) => string;
 };

package/dist/types/services/config/types.d.ts

@@ -1318,3 +1318,51 @@ export type OutdialAniParams = {
     /** Comma-separated list of attributes to include in response (optional) */
     attributes?: string;
 };
+/**
+ * User preference data structure
+ * @public
+ */
+export type UserPreference = {
+    /** Unique identifier for the user preference */
+    id: string;
+    /** Organization ID */
+    organizationId: string;
+    /** User ID (CI user ID) */
+    userId: string;
+    /** User preference data as key-value pairs */
+    preferences: Record<string, unknown>;
+    /** Timestamp when this preference was created (Unix timestamp in milliseconds) */
+    createdTime?: number;
+    /** Timestamp when this preference was last updated (Unix timestamp in milliseconds) */
+    lastUpdatedTime?: number;
+};
+/**
+ * Request payload for creating user preferences
+ * @public
+ */
+export type CreateUserPreferenceRequest = {
+    /** User ID (CI user ID) */
+    userId: string;
+    /** Desktop preference data as a JSON string (required) */
+    desktopPreference: string;
+};
+/**
+ * Request payload for updating user preferences
+ * @public
+ */
+export type UpdateUserPreferenceRequest = {
+    /** Desktop preference data as a JSON string (required) */
+    desktopPreference: string;
+};
+/**
+ * Query parameters for fetching user preferences
+ * @public
+ */
+export type GetUserPreferenceParams = {
+    /** User ID to fetch preferences for. Defaults to current user's CI user ID. */
+    userId?: string;
+    /** Page number (0-indexed). Default: 0 */
+    page?: number;
+    /** Number of items per page. Default: 100 */
+    pageSize?: number;
+};