@webex/contact-center 3.12.0-task-refactor.12 → 3.12.0-task-refactor.13

package/test/unit/spec/services/task/TaskManager.ts

@@ -164,19 +164,7 @@ describe('TaskManager', () => {
   beforeEach(() => {
     contactMock = contact;
     webSocketManagerMock = new EventEmitter();
-<<<<<<< HEAD
     rtdWebSocketManagerMock = new EventEmitter();
-=======
-    mockApiAIAssistant = {
-      sendEvent: jest.fn().mockResolvedValue({}),
-      setAIFeatureFlags: jest.fn(),
-      aiFeature: {
-        realtimeTranscripts: {
-          enable: true,
-        },
-      },
-    };
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     webex = {
       logger: {
@@ -206,7 +194,6 @@ describe('TaskManager', () => {
     onSpy = jest.spyOn(webCallingService, 'on');
     offSpy = jest.spyOn(webCallingService, 'off');
 
-<<<<<<< HEAD
     mockApiAIAssistant = {
       sendEvent: jest.fn().mockResolvedValue({}),
     };
@@ -220,26 +207,6 @@ describe('TaskManager', () => {
     );
     taskManager.taskCollection[taskId] = createMockTask(taskDataMock);
     (taskManager as any).setupTaskListeners?.(taskManager.taskCollection[taskId]);
-=======
-    taskManager = new TaskManager(
-      mockApiAIAssistant,
-      contactMock,
-      webCallingService,
-      webSocketManagerMock
-    );
-    const taskMock = {
-      emit: jest.fn(),
-      accept: jest.fn(),
-      decline: jest.fn(),
-      updateTaskData: jest.fn().mockImplementation((updatedData) => {
-        taskMock.data = {...taskMock.data, ...updatedData};
-        return taskMock;
-      }),
-      data: taskDataMock,
-    };
-    taskManager.taskCollection[taskId] = taskMock;
-    taskManager.agentId = 'test-agent-id';
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     taskManager.call = mockCall;
     taskManager.setAgentId('test-agent-id');
 
@@ -266,15 +233,8 @@ describe('TaskManager', () => {
 
     incomingCallCb(mockCall);
 
-<<<<<<< HEAD
     expect(incomingHandler).toHaveBeenCalledWith(taskManager.getTask(taskId));
     taskManager.off(TASK_EVENTS.TASK_INCOMING, incomingHandler);
-=======
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      TASK_EVENTS.TASK_INCOMING,
-      taskManager.getTask(taskId)
-    );
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
   });
 
   it('should re-emit task related events', () => {
@@ -472,106 +432,6 @@ describe('TaskManager', () => {
     expect(existingTaskEmitSpy).not.toHaveBeenCalled();
   });
 
-  it('should invoke sendEvent for configured start/stop backend events', () => {
-    const message = (type: CC_EVENTS) =>
-      JSON.stringify({
-        data: {
-          ...taskDataMock,
-          taskId,
-          type,
-        },
-      });
-
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONTACT_ASSIGNED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULTING));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULT_CONFERENCED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULT_ENDED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_WRAPUP));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE));
-
-    expect(mockApiAIAssistant.sendEvent).toHaveBeenCalledTimes(6);
-    expect(mockApiAIAssistant.sendEvent).toHaveBeenCalledWith(
-      'test-agent-id',
-      taskId,
-      'CUSTOM_EVENT',
-      'GET_TRANSCRIPTS',
-      'START'
-    );
-    expect(mockApiAIAssistant.sendEvent).toHaveBeenCalledWith(
-      'test-agent-id',
-      taskId,
-      'CUSTOM_EVENT',
-      'GET_TRANSCRIPTS',
-      'STOP'
-    );
-  });
-
-  it('should not invoke sendEvent for transcript events when realtime transcript feature is disabled', () => {
-    mockApiAIAssistant.aiFeature = {
-      realtimeTranscripts: {
-        enable: false,
-      },
-    };
-    mockApiAIAssistant.setAIFeatureFlags(mockApiAIAssistant.aiFeature);
-
-    const message = (type: CC_EVENTS) =>
-      JSON.stringify({
-        data: {
-          ...taskDataMock,
-          taskId,
-          type,
-        },
-      });
-
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONTACT_ASSIGNED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULTING));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULT_CONFERENCED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_CONSULT_ENDED));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.AGENT_WRAPUP));
-    webSocketManagerMock.emit('message', message(CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE));
-
-    expect(mockApiAIAssistant.sendEvent).not.toHaveBeenCalled();
-  });
-
-  it('should emit REAL_TIME_TRANSCRIPTION from task object', () => {
-    const task = taskManager.getTask(taskId);
-    const taskEmitSpy = jest.spyOn(task, 'emit');
-    const realtimePayload = {
-      data: {
-        ...taskDataMock,
-        type: CC_EVENTS.REAL_TIME_TRANSCRIPTION,
-        data: {
-          content: 'hello from transcript',
-        },
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(realtimePayload));
-
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      CC_EVENTS.REAL_TIME_TRANSCRIPTION,
-      realtimePayload.data
-    );
-  });
-
-  it('should emit REAL_TIME_TRANSCRIPTION from RTD websocket payload on task object', () => {
-    const task = taskManager.getTask(taskId);
-    const taskEmitSpy = jest.spyOn(task, 'emit');
-    const realtimePayload = {
-      data: {
-        notifType: CC_EVENTS.REAL_TIME_TRANSCRIPTION,
-        data: {
-          conversationId: taskId,
-          content: 'hello from rtd websocket',
-        },
-      },
-    };
-
-    taskManager.handleRealtimeWebsocketEvent(JSON.stringify(realtimePayload));
-
-    expect(taskEmitSpy).toHaveBeenCalledWith(CC_EVENTS.REAL_TIME_TRANSCRIPTION, realtimePayload.data);
-  });
-
   it('should not re-emit agent related events', () => {
     const dummyPayload = {
       data: {
@@ -813,7 +673,6 @@ describe('TaskManager', () => {
   it('test call listeners being switched off on call end', () => {
     webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
 
-<<<<<<< HEAD
     const webrtcTask = new WebRTC(contactMock, webCallingService, taskDataMock, {
       isEndTaskEnabled: true,
       isEndConsultEnabled: true,
@@ -836,13 +695,6 @@ describe('TaskManager', () => {
     });
 
     const webCallListenerSpy = jest.spyOn(task, 'unregisterWebCallListeners');
-=======
-    const taskEmitSpy = jest.spyOn(taskManager.getTask(taskId), 'emit');
-    const webCallListenerSpy = jest.spyOn(
-      taskManager.getTask(taskId),
-      'unregisterWebCallListeners'
-    );
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     const callOffSpy = jest.spyOn(mockCall, 'off');
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
     const payload = {
@@ -875,18 +727,12 @@ describe('TaskManager', () => {
     webSocketManagerMock.emit('message', JSON.stringify(hydratePayload));
 
     taskManager.getTask(taskId).data = payload.data;
-<<<<<<< HEAD
     webSocketManagerMock.emit('message', JSON.stringify(payload));
     const stateMachineEvent = expectLastStateMachineEvent(
       sendStateMachineEventSpy,
       TaskEvent.CONTACT_ENDED
     );
     expect(stateMachineEvent?.taskData.wrapUpRequired).toBe(false);
-=======
-    const task = taskManager.getTask(taskId);
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, task);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     expect(webCallListenerSpy).toHaveBeenCalledWith();
     expect(callOffSpy).toHaveBeenCalledWith(
       CALL_EVENT_KEYS.REMOTE_MEDIA,
@@ -918,34 +764,25 @@ describe('TaskManager', () => {
         destAgentId: 'ebeb893b-ba67-4f36-8418-95c7492b28c2',
         owner: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
         queueMgr: 'aqm',
+        agentsPendingWrapUp: ['test-agent-id'],
       },
     };
 
     task.updateTaskData(payload.data);
     webSocketManagerMock.emit('message', JSON.stringify(payload));
-<<<<<<< HEAD
     const stateMachineEvent = expectLastStateMachineEvent(
       sendStateMachineEventSpy,
       TaskEvent.CONTACT_ENDED
     );
     expect(stateMachineEvent?.taskData.wrapUpRequired).toBe(true);
     sendStateMachineEventSpy.mockRestore();
-=======
-    expect(taskEmitSpy).toHaveBeenCalledWith(CC_EVENTS.CONTACT_ENDED, {...payload.data});
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, taskManager.getTask(taskId));
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
   });
 
   it('should emit TASK_REJECT event on AGENT_INVITE_FAILED event', () => {
     webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
 
-<<<<<<< HEAD
     const task = taskManager.getTask(taskId);
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
-    const taskEmitSpy = jest.spyOn(taskManager.getTask(taskId), 'emit');
-    const metricsTrackSpy = jest.spyOn(taskManager.metricsManager, 'trackEvent');
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     const payload = {
       data: {
         type: CC_EVENTS.AGENT_INVITE_FAILED,
@@ -964,7 +801,6 @@ describe('TaskManager', () => {
       },
     };
 
-<<<<<<< HEAD
     task.updateTaskData(payload.data);
     webSocketManagerMock.emit('message', JSON.stringify(payload));
     const stateMachineEvent = expectLastStateMachineEvent(
@@ -976,18 +812,6 @@ describe('TaskManager', () => {
   });
 
   it('should emit TASK_HYDRATE even if task is already present in taskManager', () => {
-=======
-    taskManager.getTask(taskId).updateTaskData(payload.data);
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-    expect(taskEmitSpy).toHaveBeenCalledWith(CC_EVENTS.AGENT_INVITE_FAILED, {...payload.data});
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_REJECT, payload.data.reason);
-    // Verify the correct metric event name is used for AGENT_INVITE_FAILED
-    expect(metricsTrackSpy).toHaveBeenCalled();
-    expect(metricsTrackSpy.mock.calls[0][0]).toBe('Agent Invite Failed');
-  });
-
-  it('should not emit TASK_HYDRATE if task is already present in taskManager', () => {
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     const payload = {
       data: {
         ...initalPayload.data,
@@ -1124,11 +948,7 @@ describe('TaskManager', () => {
     expect(createdTask.data.isConferenceInProgress).toBe(false);
   });
 
-<<<<<<< HEAD
   it('should emit TASK_WRAPUP event on AGENT_WRAPUP event', () => {
-=======
-  it('should emit TASK_END event on AGENT_WRAPUP event', () => {
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
 
     const wrapupPayload = {
@@ -1283,13 +1103,8 @@ describe('TaskManager', () => {
 
       const task = taskManager.getTask(taskId);
       const taskEmitSpy = jest.spyOn(task, 'emit');
-<<<<<<< HEAD
       const taskAcceptSpy = jest.spyOn(task, 'accept').mockResolvedValue(undefined);
       const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
-      const taskManagerEmitSpy = jest.spyOn(taskManager, 'emit');
-      const taskAcceptSpy = jest.spyOn(task, 'accept').mockResolvedValue(undefined);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
       // Step 2: Trigger AGENT_OFFER_CONTACT with auto-answer
       const autoAnswerPayload = {
@@ -1313,7 +1128,6 @@ describe('TaskManager', () => {
       // Verify accept was called
       expect(taskAcceptSpy).toHaveBeenCalledTimes(1);
 
-<<<<<<< HEAD
       const stateMachineEvent = expectLastStateMachineEvent(
         sendStateMachineEventSpy,
         TaskEvent.TASK_OFFERED
@@ -1322,11 +1136,6 @@ describe('TaskManager', () => {
       // Verify task auto-answer event was emitted
       expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_AUTO_ANSWERED, task);
       sendStateMachineEventSpy.mockRestore();
-=======
-      // Verify BOTH events were emitted
-      expect(taskManagerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_OFFER_CONTACT, task);
-      expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_AUTO_ANSWERED, task);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     });
 
     it('should NOT emit TASK_AUTO_ANSWERED event when auto-answer fails', async () => {
@@ -1372,10 +1181,7 @@ describe('TaskManager', () => {
       const task = taskManager.getTask(taskId);
       const taskEmitSpy = jest.spyOn(task, 'emit');
       const taskAcceptSpy = jest.spyOn(task, 'accept').mockResolvedValue(undefined);
-<<<<<<< HEAD
       const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
       // Step 2: Trigger AGENT_OFFER_CONSULT with auto-answer
       const consultAutoAnswerPayload = {
@@ -1400,7 +1206,6 @@ describe('TaskManager', () => {
       // Verify accept was called
       expect(taskAcceptSpy).toHaveBeenCalledTimes(1);
 
-<<<<<<< HEAD
       const stateMachineEvent = expectLastStateMachineEvent(
         sendStateMachineEventSpy,
         TaskEvent.OFFER_CONSULT
@@ -1410,18 +1215,11 @@ describe('TaskManager', () => {
         isConsulted: true,
       });
       // Verify task auto-answer event was emitted
-=======
-      // Verify BOTH events were emitted
-      expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_OFFER_CONSULT, task);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
       expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_AUTO_ANSWERED, task);
 
       // Verify isConsulted flag is set correctly
       expect(task.data.isConsulted).toBe(true);
-<<<<<<< HEAD
       sendStateMachineEventSpy.mockRestore();
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     });
 
     it('should NOT emit TASK_AUTO_ANSWERED when isAutoAnswering is false', async () => {
@@ -1462,7 +1260,6 @@ describe('TaskManager', () => {
     });
   });
 
-<<<<<<< HEAD
   it('should remove OUTDIAL task from taskCollection on AGENT_OUTBOUND_FAILED when terminated', () => {
     const task = taskManager.getTask(taskId);
     Object.assign(task.data, {
@@ -1477,26 +1274,6 @@ describe('TaskManager', () => {
     task.unregisterWebCallListeners = jest.fn();
     const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
-  it('should NOT remove OUTDIAL task from taskCollection on AGENT_OUTBOUND_FAILED when terminated (wrap-up flow)', () => {
-    const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockImplementation((newData) => {
-      task.data = {
-        ...task.data,
-        ...newData,
-        interaction: {
-          ...task.data.interaction,
-          ...newData.interaction,
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          isTerminated: true,
-        },
-      };
-      return task;
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     const payload = {
       data: {
@@ -1509,10 +1286,7 @@ describe('TaskManager', () => {
           state: 'new',
           isTerminated: true,
         },
-<<<<<<< HEAD
         agentsPendingWrapUp: ['agent-123'],
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
         interactionId: taskId,
         orgId: '6ecef209-9a34-4ed1-a07a-7ddd1dbe925a',
         trackingId: '575c0ec2-618c-42af-a61c-53aeb0a221ee',
@@ -1526,26 +1300,62 @@ describe('TaskManager', () => {
     };
 
     webSocketManagerMock.emit('message', JSON.stringify(payload));
-<<<<<<< HEAD
-=======
 
-    expect(taskManager.getTask(taskId)).toBeDefined();
-    expect(removeTaskSpy).not.toHaveBeenCalled();
+    webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+    expect(taskManager.getTask(taskId)).toBeUndefined();
+    expect(removeTaskSpy).toHaveBeenCalled();
+    const stateMachineEvent = expectLastStateMachineEvent(
+      sendStateMachineEventSpy,
+      TaskEvent.OUTBOUND_FAILED
+    );
+    expect(stateMachineEvent?.reason).toBe('CUSTOMER_BUSY');
+    sendStateMachineEventSpy.mockRestore();
   });
 
   it('should emit TASK_OUTDIAL_FAILED event on AGENT_OUTBOUND_FAILED', () => {
     const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockReturnValue(task);
-    const taskEmitSpy = jest.spyOn(task, 'emit');
+    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
+    const payload = {
+      data: {
+        type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
+        interactionId: taskId,
+        reason: 'CUSTOMER_BUSY',
+      },
+    };
+    webSocketManagerMock.emit('message', JSON.stringify(payload));
+    const stateMachineEvent = expectLastStateMachineEvent(
+      sendStateMachineEventSpy,
+      TaskEvent.OUTBOUND_FAILED
+    );
+    expect(stateMachineEvent?.reason).toBe('CUSTOMER_BUSY');
+    sendStateMachineEventSpy.mockRestore();
+  });
+
+  it('should pass taskData in OUTBOUND_FAILED event for shouldWrapUp guard evaluation', () => {
+    const task = taskManager.getTask(taskId);
+    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
     const payload = {
       data: {
         type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
         interactionId: taskId,
         reason: 'CUSTOMER_BUSY',
+        agentsPendingWrapUp: ['agent-123'],
+        interaction: {
+          outboundType: 'OUTDIAL',
+          isTerminated: true,
+        },
       },
     };
     webSocketManagerMock.emit('message', JSON.stringify(payload));
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_OUTDIAL_FAILED, 'CUSTOMER_BUSY');
+    const stateMachineEvent = expectLastStateMachineEvent(
+      sendStateMachineEventSpy,
+      TaskEvent.OUTBOUND_FAILED
+    );
+    expect(stateMachineEvent?.taskData).toBeDefined();
+    expect(stateMachineEvent?.taskData?.agentsPendingWrapUp).toEqual(['agent-123']);
+    expect(stateMachineEvent?.taskData?.interaction?.outboundType).toBe('OUTDIAL');
+    sendStateMachineEventSpy.mockRestore();
   });
 
   it('should handle AGENT_OUTBOUND_FAILED gracefully when task is undefined', () => {
@@ -1563,23 +1373,15 @@ describe('TaskManager', () => {
   });
 
   it('should NOT remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp exists', () => {
-    const agentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-    taskManager.setAgentId(agentId);
-
     const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockImplementation((newData) => {
-      task.data = {
-        ...task.data,
-        ...newData,
-        interaction: {
-          ...task.data.interaction,
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        agentsPendingWrapUp: [agentId],
-      };
-      return task;
+    Object.assign(task.data, {
+      interaction: {
+        ...task.data.interaction,
+        outboundType: 'OUTDIAL',
+        state: 'new',
+        mediaType: 'telephony',
+      },
+      agentsPendingWrapUp: ['test-agent-id'],
     });
     task.unregisterWebCallListeners = jest.fn();
     const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
@@ -1593,7 +1395,7 @@ describe('TaskManager', () => {
           state: 'new',
           mediaType: 'telephony',
         },
-        agentsPendingWrapUp: [agentId],
+        agentsPendingWrapUp: ['test-agent-id'],
       },
     };
 
@@ -1605,19 +1407,14 @@ describe('TaskManager', () => {
 
   it('should remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp is empty', () => {
     const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockImplementation((newData) => {
-      task.data = {
-        ...task.data,
-        ...newData,
-        interaction: {
-          ...task.data.interaction,
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        agentsPendingWrapUp: [],
-      };
-      return task;
+    Object.assign(task.data, {
+      interaction: {
+        ...task.data.interaction,
+        outboundType: 'OUTDIAL',
+        state: 'new',
+        mediaType: 'telephony',
+      },
+      agentsPendingWrapUp: [],
     });
     task.unregisterWebCallListeners = jest.fn();
     const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
@@ -1642,19 +1439,13 @@ describe('TaskManager', () => {
 
   it('should remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp is undefined', () => {
     const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockImplementation((newData) => {
-      task.data = {
-        ...task.data,
-        ...newData,
-        interaction: {
-          ...task.data.interaction,
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        // agentsPendingWrapUp is undefined
-      };
-      return task;
+    Object.assign(task.data, {
+      interaction: {
+        ...task.data.interaction,
+        outboundType: 'OUTDIAL',
+        state: 'new',
+        mediaType: 'telephony',
+      },
     });
     task.unregisterWebCallListeners = jest.fn();
     const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
@@ -1693,333 +1484,29 @@ describe('TaskManager', () => {
     }).not.toThrow();
   });
 
-  describe('wrapUpRequired logic in CONTACT_ENDED event', () => {
-    const agentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-
-    beforeEach(() => {
-      // Set the agent ID on taskManager
-      taskManager.setAgentId(agentId);
+  it('should remove OUTDIAL task from taskCollection on AGENT_CONTACT_ASSIGN_FAILED when NOT terminated (user-declined)', () => {
+    const task = taskManager.getTask(taskId);
+    Object.assign(task.data, {
+      interaction: {
+        ...task.data.interaction,
+        outboundType: 'OUTDIAL',
+        state: 'new',
+        isTerminated: false,
+      },
     });
+    task.unregisterWebCallListeners = jest.fn();
+    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
 
-    it('should set wrapUpRequired to true when agent is in agentsPendingWrapUp array for non-campaign tasks', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId, 'other-agent-id'],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: true,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to false when agent is not in agentsPendingWrapUp array', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['other-agent-id', 'another-agent-id'],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: false,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to false when agentsPendingWrapUp is an empty array', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: false,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to false when agentsPendingWrapUp is undefined', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          // agentsPendingWrapUp is not defined
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: false,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to false when agentsPendingWrapUp is null', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: null,
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: false,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to true when agent is the only one in agentsPendingWrapUp for non-campaign tasks', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: true,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to true for different interaction states when agent is in agentsPendingWrapUp for non-campaign tasks', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            ...newData.interaction,
-          },
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      // Test with 'connected' state
-      const payloadConnected = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payloadConnected));
-
-      expect(task.updateTaskData).toHaveBeenNthCalledWith(
-        1,
-        expect.objectContaining({
-          wrapUpRequired: true,
-        })
-      );
-
-      // Test with 'held' state to verify it still works regardless of state
-      const payloadHeld = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'held',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payloadHeld));
-
-      expect(task.updateTaskData).toHaveBeenNthCalledWith(
-        2,
-        expect.objectContaining({
-          wrapUpRequired: true,
-        })
-      );
-    });
-
-    it('should set wrapUpRequired to false for campaign preview tasks even when agent is in agentsPendingWrapUp', () => {
-      const task = taskManager.getTask(taskId);
-      // Set up task as a campaign preview task via outboundType
-      task.data.interaction = {
-        ...task.data.interaction,
-        outboundType: 'STANDARD_PREVIEW_CAMPAIGN',
-      };
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            state: 'connected',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(task.updateTaskData).toHaveBeenCalledWith(
-        expect.objectContaining({
-          wrapUpRequired: false,
-        })
-      );
-    });
-  });
-
-  it('should remove OUTDIAL task from taskCollection on AGENT_CONTACT_ASSIGN_FAILED when NOT terminated (user-declined)', () => {
-    const task = taskManager.getTask(taskId);
-    task.updateTaskData = jest.fn().mockImplementation((newData) => {
-      task.data = {
-        ...task.data,
-        ...newData,
-        interaction: {
-          ...task.data.interaction,
-          ...newData.interaction,
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          isTerminated: false,
-        },
-      };
-      return task;
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-    const payload = {
-      data: {
-        type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED,
-        agentId: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
-        eventTime: 1733211616959,
-        eventType: 'RoutingMessage',
-        interaction: {
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          isTerminated: false,
+    const payload = {
+      data: {
+        type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED,
+        agentId: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
+        eventTime: 1733211616959,
+        eventType: 'RoutingMessage',
+        interaction: {
+          outboundType: 'OUTDIAL',
+          state: 'new',
+          isTerminated: false,
         },
         interactionId: taskId,
         orgId: '6ecef209-9a34-4ed1-a07a-7ddd1dbe925a',
@@ -2032,326 +1519,95 @@ describe('TaskManager', () => {
         reasonCode: 156,
       },
     };
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     webSocketManagerMock.emit('message', JSON.stringify(payload));
 
     expect(taskManager.getTask(taskId)).toBeUndefined();
     expect(removeTaskSpy).toHaveBeenCalled();
-<<<<<<< HEAD
-    const stateMachineEvent = expectLastStateMachineEvent(
-      sendStateMachineEventSpy,
-      TaskEvent.OUTBOUND_FAILED
-    );
-    expect(stateMachineEvent?.reason).toBe('CUSTOMER_BUSY');
-    sendStateMachineEventSpy.mockRestore();
   });
 
-  it('should emit TASK_OUTDIAL_FAILED event on AGENT_OUTBOUND_FAILED', () => {
-    const task = taskManager.getTask(taskId);
-    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
+  it('handle AGENT_OFFER_CONSULT event', () => {
     const payload = {
       data: {
-        type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
-        interactionId: taskId,
-        reason: 'CUSTOMER_BUSY',
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_OFFER_CONSULT,
       },
     };
+
+    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
+    const task = taskManager.getTask(taskId);
+    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
+
     webSocketManagerMock.emit('message', JSON.stringify(payload));
+
     const stateMachineEvent = expectLastStateMachineEvent(
       sendStateMachineEventSpy,
-      TaskEvent.OUTBOUND_FAILED
+      TaskEvent.OFFER_CONSULT
     );
-    expect(stateMachineEvent?.reason).toBe('CUSTOMER_BUSY');
+    expect(stateMachineEvent?.taskData).toEqual({...payload.data, isConsulted: true});
     sendStateMachineEventSpy.mockRestore();
   });
 
-  it('should pass taskData in OUTBOUND_FAILED event for shouldWrapUp guard evaluation', () => {
+  it('should emit TASK_CONSULT_ACCEPTED event on AGENT_CONSULTING event', () => {
+    const initialConsultingPayload = {
+      data: {
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_OFFER_CONSULT,
+      },
+    };
+
+    const consultingPayload = {
+      data: {
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_CONSULTING,
+      },
+    };
+
+    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
+
     const task = taskManager.getTask(taskId);
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
+
+    webSocketManagerMock.emit('message', JSON.stringify(initialConsultingPayload));
+    webSocketManagerMock.emit('message', JSON.stringify(consultingPayload));
+    const stateMachineEvent = expectLastStateMachineEvent(
+      sendStateMachineEventSpy,
+      TaskEvent.CONSULTING_ACTIVE
+    );
+    expect(stateMachineEvent?.taskData).toEqual(consultingPayload.data);
+    sendStateMachineEventSpy.mockRestore();
+  });
+
+  it('should emit TASK_CONSULT_ENDED event on AGENT_CONSULT_ENDED event', () => {
     const payload = {
       data: {
-        type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
-        interactionId: taskId,
-        reason: 'CUSTOMER_BUSY',
-        agentsPendingWrapUp: ['agent-123'],
-        interaction: {
-          outboundType: 'OUTDIAL',
-          isTerminated: true,
-        },
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_CONSULT_ENDED,
       },
     };
+
+    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
+    taskManager.getTask(taskId).data.isConsulted = true;
+    const task = taskManager.getTask(taskId);
+    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
     webSocketManagerMock.emit('message', JSON.stringify(payload));
     const stateMachineEvent = expectLastStateMachineEvent(
       sendStateMachineEventSpy,
-      TaskEvent.OUTBOUND_FAILED
+      TaskEvent.CONSULT_END
     );
-    expect(stateMachineEvent?.taskData).toBeDefined();
-    expect(stateMachineEvent?.taskData?.agentsPendingWrapUp).toEqual(['agent-123']);
-    expect(stateMachineEvent?.taskData?.interaction?.outboundType).toBe('OUTDIAL');
+    expect(stateMachineEvent?.taskData).toEqual(payload.data);
     sendStateMachineEventSpy.mockRestore();
   });
 
-  it('should handle AGENT_OUTBOUND_FAILED gracefully when task is undefined', () => {
+  it('should emit TASK_CONSULT_ENDED event and remove currentTask when on AGENT_CONSULT_ENDED event when requested for a consult', () => {
     const payload = {
       data: {
-        type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
-        interactionId: 'non-existent-task-id',
-        reason: 'CUSTOMER_BUSY',
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_CONSULT_ENDED,
       },
     };
-    // Should not throw error when task doesn't exist
-    expect(() => {
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-    }).not.toThrow();
-  });
 
-  it('should NOT remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp exists', () => {
-    const task = taskManager.getTask(taskId);
-    Object.assign(task.data, {
-      interaction: {
-        ...task.data.interaction,
-        outboundType: 'OUTDIAL',
-        state: 'new',
-        mediaType: 'telephony',
-      },
-      agentsPendingWrapUp: ['agent-123'],
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-    const payload = {
-      data: {
-        type: CC_EVENTS.CONTACT_ENDED,
-        interactionId: taskId,
-        interaction: {
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        agentsPendingWrapUp: ['agent-123'],
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    expect(removeTaskSpy).not.toHaveBeenCalled();
-    expect(taskManager.getTask(taskId)).toBeDefined();
-  });
-
-  it('should remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp is empty', () => {
-    const task = taskManager.getTask(taskId);
-    Object.assign(task.data, {
-      interaction: {
-        ...task.data.interaction,
-        outboundType: 'OUTDIAL',
-        state: 'new',
-        mediaType: 'telephony',
-      },
-      agentsPendingWrapUp: [],
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-    const payload = {
-      data: {
-        type: CC_EVENTS.CONTACT_ENDED,
-        interactionId: taskId,
-        interaction: {
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        agentsPendingWrapUp: [],
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    expect(removeTaskSpy).toHaveBeenCalled();
-  });
-
-  it('should remove OUTDIAL task on CONTACT_ENDED when agentsPendingWrapUp is undefined', () => {
-    const task = taskManager.getTask(taskId);
-    Object.assign(task.data, {
-      interaction: {
-        ...task.data.interaction,
-        outboundType: 'OUTDIAL',
-        state: 'new',
-        mediaType: 'telephony',
-      },
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-    const payload = {
-      data: {
-        type: CC_EVENTS.CONTACT_ENDED,
-        interactionId: taskId,
-        interaction: {
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          mediaType: 'telephony',
-        },
-        // agentsPendingWrapUp not included
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    expect(removeTaskSpy).toHaveBeenCalled();
-  });
-
-  it('should handle CONTACT_ENDED gracefully when task is undefined', () => {
-    const payload = {
-      data: {
-        type: CC_EVENTS.CONTACT_ENDED,
-        interactionId: 'non-existent-task-id',
-        interaction: {
-          state: 'new',
-        },
-      },
-    };
-    // Should not throw error when task doesn't exist
-    expect(() => {
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-    }).not.toThrow();
-  });
-
-  it('should remove OUTDIAL task from taskCollection on AGENT_CONTACT_ASSIGN_FAILED when NOT terminated (user-declined)', () => {
-    const task = taskManager.getTask(taskId);
-    Object.assign(task.data, {
-      interaction: {
-        ...task.data.interaction,
-        outboundType: 'OUTDIAL',
-        state: 'new',
-        isTerminated: false,
-      },
-    });
-    task.unregisterWebCallListeners = jest.fn();
-    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-    const payload = {
-      data: {
-        type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED,
-        agentId: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
-        eventTime: 1733211616959,
-        eventType: 'RoutingMessage',
-        interaction: {
-          outboundType: 'OUTDIAL',
-          state: 'new',
-          isTerminated: false,
-        },
-        interactionId: taskId,
-        orgId: '6ecef209-9a34-4ed1-a07a-7ddd1dbe925a',
-        trackingId: '575c0ec2-618c-42af-a61c-53aeb0a221ee',
-        mediaResourceId: '0ae913a4-c857-4705-8d49-76dd3dde75e4',
-        destAgentId: 'ebeb893b-ba67-4f36-8418-95c7492b28c2',
-        owner: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
-        queueMgr: 'aqm',
-        reason: 'USER_DECLINED',
-        reasonCode: 156,
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    expect(taskManager.getTask(taskId)).toBeUndefined();
-    expect(removeTaskSpy).toHaveBeenCalled();
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
-  });
-
-  it('handle AGENT_OFFER_CONSULT event', () => {
-    const payload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_OFFER_CONSULT,
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-    const task = taskManager.getTask(taskId);
-    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    const stateMachineEvent = expectLastStateMachineEvent(
-      sendStateMachineEventSpy,
-      TaskEvent.OFFER_CONSULT
-    );
-    expect(stateMachineEvent?.taskData).toEqual({...payload.data, isConsulted: true});
-    sendStateMachineEventSpy.mockRestore();
-  });
-
-  it('should emit TASK_CONSULT_ACCEPTED event on AGENT_CONSULTING event', () => {
-    const initialConsultingPayload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_OFFER_CONSULT,
-      },
-    };
-
-    const consultingPayload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_CONSULTING,
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-
-    const task = taskManager.getTask(taskId);
-    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-
-    webSocketManagerMock.emit('message', JSON.stringify(initialConsultingPayload));
-    webSocketManagerMock.emit('message', JSON.stringify(consultingPayload));
-    const stateMachineEvent = expectLastStateMachineEvent(
-      sendStateMachineEventSpy,
-      TaskEvent.CONSULTING_ACTIVE
-    );
-    expect(stateMachineEvent?.taskData).toEqual(consultingPayload.data);
-    sendStateMachineEventSpy.mockRestore();
-  });
-
-  it('should emit TASK_CONSULT_ENDED event on AGENT_CONSULT_ENDED event', () => {
-    const payload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_CONSULT_ENDED,
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-    taskManager.getTask(taskId).data.isConsulted = true;
-    const task = taskManager.getTask(taskId);
-    const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-<<<<<<< HEAD
-    const stateMachineEvent = expectLastStateMachineEvent(
-      sendStateMachineEventSpy,
-      TaskEvent.CONSULT_END
-    );
-    expect(stateMachineEvent?.taskData).toEqual(payload.data);
-    sendStateMachineEventSpy.mockRestore();
-=======
-    expect(taskUpdateTaskDataSpy).toHaveBeenCalledWith(payload.data);
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      TASK_EVENTS.TASK_CONSULT_END,
-      taskManager.getTask(taskId)
-    );
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
-  });
-
-  it('should emit TASK_CONSULT_ENDED event and remove currentTask when on AGENT_CONSULT_ENDED event when requested for a consult', () => {
-    const payload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_CONSULT_ENDED,
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
+    webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
 
     taskManager.getTask(taskId).data.isConsulted = true;
     const task = taskManager.getTask(taskId);
@@ -2520,23 +1776,12 @@ describe('TaskManager', () => {
 
     webSocketManagerMock.emit('message', JSON.stringify(assignFailedPayload));
 
-<<<<<<< HEAD
     const stateMachineEvent = expectLastStateMachineEvent(
       sendStateMachineEventSpy,
       TaskEvent.ASSIGN_FAILED
     );
     expect(stateMachineEvent?.reason).toBe(assignFailedPayload.data.reason);
     sendStateMachineEventSpy.mockRestore();
-=======
-    expect(taskUpdateDataSpy).toHaveBeenCalledWith(assignFailedPayload.data);
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      TASK_EVENTS.TASK_REJECT,
-      assignFailedPayload.data.reason
-    );
-    // Verify the correct metric event name is used for AGENT_CONTACT_ASSIGN_FAILED
-    expect(metricsTrackSpy).toHaveBeenCalled();
-    expect(metricsTrackSpy.mock.calls[0][0]).toBe('Agent Contact Assign Failed');
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
   });
 
   it('should remove currentTask from taskCollection on AGENT_WRAPPEDUP event', () => {
@@ -2611,20 +1856,12 @@ describe('TaskManager', () => {
       },
     };
     webSocketManagerMock.emit('message', JSON.stringify(consultingPayload));
-<<<<<<< HEAD
     expectLastStateMachineEvent(sendStateMachineEventSpy, TaskEvent.CONSULTING_ACTIVE);
     expect(taskManagerEmitSpy).toHaveBeenCalledWith(
       TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE,
       taskManager.getTask(taskId)
     );
     sendStateMachineEventSpy.mockRestore();
-=======
-    expect(taskEmitSpy).toHaveBeenCalledWith(CC_EVENTS.AGENT_CONSULTING, consultingPayload.data);
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      TASK_EVENTS.TASK_CONSULTING,
-      taskManager.getTask(taskId)
-    );
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
   });
 
   it('should update task data on AGENT_CONTACT_UNASSIGNED', () => {
@@ -2651,7 +1888,6 @@ describe('TaskManager', () => {
       },
     };
     webSocketManagerMock.emit('message', JSON.stringify(unassignedPayload));
-<<<<<<< HEAD
     expect(sendStateMachineEventSpy).not.toHaveBeenCalled();
     expect(updateTaskDataSpy).toHaveBeenCalledWith(unassignedPayload.data);
   });
@@ -2722,13 +1958,6 @@ describe('TaskManager', () => {
         destinationType: null,
       })
     );
-=======
-    expect(taskEmitSpy).toHaveBeenCalledWith(
-      CC_EVENTS.AGENT_CONTACT_UNASSIGNED,
-      unassignedPayload.data
-    );
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, taskManager.getTask(taskId));
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
   });
 
   it('should handle chat interaction and emit TASK_INCOMING immediately', () => {
@@ -2740,11 +1969,6 @@ describe('TaskManager', () => {
       },
     };
 
-<<<<<<< HEAD
-=======
-    const taskIncomingSpy = jest.spyOn(taskManager, 'emit');
-
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     // Simulate receiving a chat task
     webSocketManagerMock.emit('message', JSON.stringify(chatPayload));
 
@@ -2767,11 +1991,6 @@ describe('TaskManager', () => {
       },
     };
 
-<<<<<<< HEAD
-=======
-    const taskIncomingSpy = jest.spyOn(taskManager, 'emit');
-
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     // Simulate receiving an email task
     webSocketManagerMock.emit('message', JSON.stringify(emailPayload));
 
@@ -2795,21 +2014,11 @@ describe('TaskManager', () => {
       },
     };
 
-<<<<<<< HEAD
     webSocketManagerMock.emit('message', JSON.stringify(chatReservedPayload));
     const task = taskManager.getTask(chatReservedPayload.data.interactionId);
     const sendStateMachineEventSpy = task.sendStateMachineEvent as jest.Mock;
 
     expectLastStateMachineEvent(sendStateMachineEventSpy, TaskEvent.TASK_INCOMING);
-=======
-    const taskIncomingSpy = jest.spyOn(taskManager, 'emit');
-    webSocketManagerMock.emit('message', JSON.stringify(chatReservedPayload));
-
-    expect(taskIncomingSpy).toHaveBeenCalledWith(
-      TASK_EVENTS.TASK_INCOMING,
-      taskManager.getTask(chatReservedPayload.data.interactionId)
-    );
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // 2. Chat task is assigned
     const chatAssignedPayload = {
@@ -2819,18 +2028,9 @@ describe('TaskManager', () => {
       },
     };
 
-<<<<<<< HEAD
     webSocketManagerMock.emit('message', JSON.stringify(chatAssignedPayload));
 
     expectLastStateMachineEvent(sendStateMachineEventSpy, TaskEvent.ASSIGN);
-=======
-    const task = taskManager.getTask(chatReservedPayload.data.interactionId);
-    const taskEmitSpy = jest.spyOn(task, 'emit');
-
-    webSocketManagerMock.emit('message', JSON.stringify(chatAssignedPayload));
-
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_ASSIGNED, task);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // 3. Chat task is ended with state 'new' to trigger cleanup
     const chatEndedPayload = {
@@ -2838,10 +2038,7 @@ describe('TaskManager', () => {
         ...chatReservedPayload.data,
         type: CC_EVENTS.CONTACT_ENDED,
         interaction: {mediaType: 'chat', state: 'new'}, // Change to 'new' state
-<<<<<<< HEAD
         wrapUpRequired: false,
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
       },
     };
 
@@ -2938,18 +2135,8 @@ describe('TaskManager', () => {
     expect(taskManager.getAllTasks()).toHaveProperty(task2Payload.data.interactionId);
     expect(taskManager.getAllTasks()).toHaveProperty(task3Payload.data.interactionId);
 
-<<<<<<< HEAD
     const task2 = taskManager.getTask(task2Payload.data.interactionId);
     const task2SendStateMachineEventSpy = task2.sendStateMachineEvent as jest.Mock;
-=======
-    // Create spies for all tasks
-    const task1EmitSpy = jest.spyOn(taskManager.getTask(task1Payload.data.interactionId), 'emit');
-    const task2EmitSpy = jest.spyOn(taskManager.getTask(task2Payload.data.interactionId), 'emit');
-    const task3EmitSpy = jest.spyOn(taskManager.getTask(task3Payload.data.interactionId), 'emit');
-
-    // Store reference to task2 before it gets removed
-    const task2 = taskManager.getTask(task2Payload.data.interactionId);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // End only the second task (chat task)
     const chatEndedPayload = {
@@ -2957,7 +2144,6 @@ describe('TaskManager', () => {
         ...task2Payload.data,
         type: CC_EVENTS.CONTACT_ENDED,
         interaction: {mediaType: 'chat', state: 'new'}, // Using 'new' to trigger cleanup
-<<<<<<< HEAD
         wrapUpRequired: false,
       },
     };
@@ -2970,17 +2156,6 @@ describe('TaskManager', () => {
       TaskEvent.CONTACT_ENDED
     );
     expect(firstEndEvent?.taskData).toEqual(chatEndedPayload.data);
-=======
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(chatEndedPayload));
-
-    // Verify only task2 emitted TASK_END
-    expect(task1EmitSpy).not.toHaveBeenCalledWith(TASK_EVENTS.TASK_END);
-    expect(task2EmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, task2);
-    expect(task3EmitSpy).not.toHaveBeenCalledWith(TASK_EVENTS.TASK_END);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // Verify task2 was removed from collection (since state was 'new')
     expect(taskManager.getTask(task2Payload.data.interactionId)).toBeUndefined();
@@ -2991,10 +2166,7 @@ describe('TaskManager', () => {
 
     // Store reference to task3 before we end it
     const task3 = taskManager.getTask(task3Payload.data.interactionId);
-<<<<<<< HEAD
     const task3SendStateMachineEventSpy = task3.sendStateMachineEvent as jest.Mock;
-=======
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // Now end task3 with a state that doesn't trigger cleanup
     const emailEndedPayload = {
@@ -3002,8 +2174,8 @@ describe('TaskManager', () => {
         ...task3Payload.data,
         type: CC_EVENTS.CONTACT_ENDED,
         interaction: {mediaType: 'email', state: 'connected'}, // Using 'connected' to NOT trigger cleanup
-<<<<<<< HEAD
         wrapUpRequired: true,
+        agentsPendingWrapUp: ['test-agent-id'],
       },
     };
 
@@ -3015,15 +2187,6 @@ describe('TaskManager', () => {
       TaskEvent.CONTACT_ENDED
     );
     expect(secondEndEvent?.taskData).toEqual(emailEndedPayload.data);
-=======
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(emailEndedPayload));
-
-    // Verify task3 emitted TASK_END
-    expect(task3EmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, task3);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // Verify task3 is still in collection (since state was 'connected')
     expect(taskManager.getTask(task3Payload.data.interactionId)).toBeDefined();
@@ -3035,17 +2198,8 @@ describe('TaskManager', () => {
   it('should emit TRANSFER_SUCCESS event on AGENT_VTEAM_TRANSFERRED event', () => {
     // First create a task by emitting the initial payload
     webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-<<<<<<< HEAD
     const task = taskManager.getTask(taskId);
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
-
-    // Get a reference to the task from taskCollection
-    const task = taskManager.getTask(taskId);
-
-    // Now spy on the task's emit method
-    const taskEmitSpy = jest.spyOn(task, 'emit');
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     const vteamTransferredPayload = {
       data: {
@@ -3069,14 +2223,9 @@ describe('TaskManager', () => {
 
     webSocketManagerMock.emit('message', JSON.stringify(vteamTransferredPayload));
 
-<<<<<<< HEAD
     // Check that the state machine received the END event
     expectLastStateMachineEvent(sendStateMachineEventSpy, TaskEvent.TRANSFER_SUCCESS);
     sendStateMachineEventSpy.mockRestore();
-=======
-    // Check that task.emit was called with TASK_END event
-    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, task);
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
 
     // The task should still exist in the collection based on current implementation
     expect(taskManager.getTask(taskId)).toBeDefined();
@@ -3091,14 +2240,7 @@ describe('TaskManager', () => {
       },
     };
     const task = taskManager.getTask(taskId);
-<<<<<<< HEAD
     const sendStateMachineEventSpy = jest.spyOn(task, 'sendStateMachineEvent');
-=======
-    const updateSpy = jest.spyOn(task, 'updateTaskData').mockImplementation((data) => {
-      task.data = {...(task.data || {}), ...(data || {})};
-      return task;
-    });
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     webSocketManagerMock.emit('message', JSON.stringify(payload));
     expect(sendStateMachineEventSpy).toHaveBeenCalled();
     const stateMachineEvent = sendStateMachineEventSpy.mock.calls.at(-1)?.[0];
@@ -3219,7 +2361,6 @@ describe('TaskManager', () => {
 
   describe('Conference event handling', () => {
     let task;
-<<<<<<< HEAD
 
     beforeEach(() => {
       task = {
@@ -3227,22 +2368,6 @@ describe('TaskManager', () => {
         emit: jest.fn(),
         updateTaskData: jest.fn(),
         sendStateMachineEvent: jest.fn(),
-=======
-    const agentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-
-    beforeEach(() => {
-      // Set the agentId on taskManager before tests run
-      taskManager.setAgentId(agentId);
-
-      task = {
-        data: {interactionId: taskId},
-        emit: jest.fn(),
-        updateTaskData: jest.fn().mockImplementation((updatedData) => {
-          // Mock the updateTaskData method to actually update task.data
-          task.data = {...task.data, ...updatedData};
-          return task;
-        }),
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
       };
       taskManager.taskCollection[taskId] = task as any;
     });
@@ -3279,28 +2404,7 @@ describe('TaskManager', () => {
 
     it('sends PARTICIPANT_LEFT_CONFERENCE to state machine as PARTICIPANT_LEAVE', () => {
       const payload = {
-<<<<<<< HEAD
         data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: taskId},
-=======
-        data: {
-          type: CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE,
-          interactionId: taskId,
-          participantId: 'new-participant-123',
-          participantType: 'agent',
-          interaction: {
-            participants: {
-              [agentId]: {pType: 'Agent', hasLeft: false},
-              'new-participant-123': {pType: 'Agent', hasLeft: false},
-            },
-            media: {
-              [taskId]: {
-                mType: 'mainCall',
-                participants: [agentId, 'new-participant-123'],
-              },
-            },
-          },
-        },
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
       };
       webSocketManagerMock.emit('message', JSON.stringify(payload));
       expect(task.sendStateMachineEvent).toHaveBeenCalled();
@@ -3308,346 +2412,7 @@ describe('TaskManager', () => {
       expect(call.type).toBe(TaskEvent.PARTICIPANT_LEAVE);
     });
 
-<<<<<<< HEAD
     it('handles AGENT_CONSULT_CONFERENCING event without errors', () => {
-=======
-    it('should call updateTaskData only once for PARTICIPANT_JOINED_CONFERENCE with pre-calculated isConferenceInProgress', () => {
-      const payload = {
-        data: {
-          type: CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE,
-          interactionId: taskId,
-          participantId: 'new-agent-789',
-          interaction: {
-            participants: {
-              [agentId]: {pType: 'Agent', hasLeft: false},
-              'agent-2': {pType: 'Agent', hasLeft: false},
-              'new-agent-789': {pType: 'Agent', hasLeft: false},
-              'customer-1': {pType: 'Customer', hasLeft: false},
-            },
-            media: {
-              [taskId]: {
-                mType: 'mainCall',
-                participants: [agentId, 'agent-2', 'new-agent-789', 'customer-1'],
-              },
-            },
-          },
-        },
-      };
-
-      const updateTaskDataSpy = jest.spyOn(task, 'updateTaskData');
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      // Verify updateTaskData was called exactly once
-      expect(updateTaskDataSpy).toHaveBeenCalledTimes(1);
-
-      // Verify it was called with isConferenceInProgress already calculated
-      expect(updateTaskDataSpy).toHaveBeenCalledWith(
-        expect.objectContaining({
-          participantId: 'new-agent-789',
-          isConferenceInProgress: true, // 3 active agents
-        })
-      );
-
-      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
-    });
-
-    describe('PARTICIPANT_LEFT_CONFERENCE event handling', () => {
-      it('should call updateTaskData only once for PARTICIPANT_LEFT_CONFERENCE with pre-calculated isConferenceInProgress', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {pType: 'Agent', hasLeft: false},
-                'agent-2': {pType: 'Agent', hasLeft: true}, // This agent left
-                'customer-1': {pType: 'Customer', hasLeft: false},
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'customer-1'], // agent-2 removed from participants
-                },
-              },
-            },
-          },
-        };
-
-        const updateTaskDataSpy = jest.spyOn(task, 'updateTaskData');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Verify updateTaskData was called exactly once
-        expect(updateTaskDataSpy).toHaveBeenCalledTimes(1);
-
-        // Verify it was called with isConferenceInProgress already calculated
-        expect(updateTaskDataSpy).toHaveBeenCalledWith(
-          expect.objectContaining({
-            isConferenceInProgress: false, // Only 1 active agent remains
-          })
-        );
-
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should emit TASK_PARTICIPANT_LEFT event when participant leaves conference', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent is still in interaction', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist in collection
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent left but is in main interaction', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist - not removed
-        expect(removeTaskSpy).not.toHaveBeenCalled();
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent left but is primary (owner)', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              owner: agentId,
-              media: {
-                [taskId]: {
-                  mType: 'consultCall',
-                  participants: ['other-agent'],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist - not removed because agent is primary
-        expect(removeTaskSpy).not.toHaveBeenCalled();
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should remove task when agent left and is NOT in main interaction and is NOT primary', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              owner: 'another-agent-id',
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: ['another-agent-id'],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should be removed
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should remove task when agent is not in participants list', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                'other-agent-id': {
-                  hasLeft: false,
-                },
-              },
-              owner: 'another-agent-id',
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should be removed because agent is not in participants
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should update isConferenceInProgress based on remaining active agents', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'agent-2': {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'customer-1': {
-                  hasLeft: false,
-                  pType: 'Customer',
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'agent-2', 'customer-1'],
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // isConferenceInProgress should be true (2 active agents)
-        expect(task.data.isConferenceInProgress).toBe(true);
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should set isConferenceInProgress to false when only one agent remains', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'agent-2': {
-                  hasLeft: true,
-                  pType: 'Agent',
-                },
-                'customer-1': {
-                  hasLeft: false,
-                  pType: 'Customer',
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'customer-1'],
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // isConferenceInProgress should be false (only 1 active agent)
-        expect(task.data.isConferenceInProgress).toBe(false);
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should handle participant left when no participants data exists', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {},
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // When no participants data exists, checkParticipantNotInInteraction returns true
-        // Since agent won't be in main interaction either, task should be removed
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-    });
-
-    it('should handle PARTICIPANT_LEFT_CONFERENCE_FAILED event', () => {
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
       const payload = {
         data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCING, interactionId: taskId},
       };
@@ -3667,11 +2432,7 @@ describe('TaskManager', () => {
 
     it('only routes conference events to matching tasks', () => {
       const otherTaskId = 'other-task-id';
-<<<<<<< HEAD
       const otherTask: any = {
-=======
-      const otherTask = {
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
         data: {interactionId: otherTaskId},
         emit: jest.fn(),
         updateTaskData: jest.fn(),
@@ -3684,7 +2445,6 @@ describe('TaskManager', () => {
       };
       webSocketManagerMock.emit('message', JSON.stringify(payload));
 
-<<<<<<< HEAD
       expect(task.sendStateMachineEvent).toHaveBeenCalled();
       expect(otherTask.sendStateMachineEvent).not.toHaveBeenCalled();
     });
@@ -3716,939 +2476,6 @@ describe('TaskManager', () => {
       });
 
       sendStateMachineEventSpy.mockRestore();
-=======
-      // Only the matching task should be updated
-      expect(task.data.isConferencing).toBe(true);
-      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
-
-      // Other task should not be affected
-      expect(otherTask.data.isConferencing).toBeUndefined();
-      expect(otherTask.emit).not.toHaveBeenCalled();
-    });
-  });
-
-  describe('handleTaskCleanup - stage changes', () => {
-    const agentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-
-    beforeEach(() => {
-      taskManager.setAgentId(agentId);
-    });
-
-    it('should remove OUTDIAL task on CONTACT_ENDED when current agent is NOT in agentsPendingWrapUp', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['different-agent-123'], // Current agent not in the list
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['different-agent-123'], // Current agent not in the list
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeUndefined();
-    });
-
-    it('should NOT remove OUTDIAL task on CONTACT_ENDED when current agent IS in agentsPendingWrapUp', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId, 'other-agent-456'], // Current agent IS in the list
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId, 'other-agent-456'], // Current agent IS in the list
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).not.toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeDefined();
-    });
-
-    it('should remove OUTDIAL task when needsWrapUp is false and task is outdial', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP', // Not 'new' state
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [], // No agents pending wrap-up
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP', // Not 'new' state
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [], // No agents pending wrap-up
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeUndefined();
-    });
-
-    it('should remove OUTDIAL task when needsWrapUp is false (agentsPendingWrapUp is undefined)', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: undefined, // No agentsPendingWrapUp field
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP',
-            mediaType: 'telephony',
-          },
-          // agentsPendingWrapUp not included
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeUndefined();
-    });
-
-    it('should NOT remove OUTDIAL task when needsWrapUp is true (current agent in agentsPendingWrapUp) even if state is WRAPUP', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId], // Current agent needs wrap-up
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'WRAPUP',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId], // Current agent needs wrap-up
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).not.toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeDefined();
-    });
-
-    it('should remove non-OUTDIAL task when state is new regardless of agentsPendingWrapUp', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'PREVIEW', // Not OUTDIAL
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'PREVIEW',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: [agentId],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeUndefined();
-    });
-
-    it('should handle agentsPendingWrapUp with multiple agents correctly - remove if current agent not in list', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['agent-1', 'agent-2', 'agent-3'], // Current agent not in the list
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['agent-1', 'agent-2', 'agent-3'],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeUndefined();
-    });
-
-    it('should handle agentsPendingWrapUp with multiple agents correctly - keep if current agent is in list', () => {
-      const task = taskManager.getTask(taskId);
-      task.updateTaskData = jest.fn().mockImplementation((newData) => {
-        task.data = {
-          ...task.data,
-          ...newData,
-          interaction: {
-            ...task.data.interaction,
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['agent-1', agentId, 'agent-3'], // Current agent IS in the list
-        };
-        return task;
-      });
-      task.unregisterWebCallListeners = jest.fn();
-      const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-      const payload = {
-        data: {
-          type: CC_EVENTS.CONTACT_ENDED,
-          interactionId: taskId,
-          interaction: {
-            outboundType: 'OUTDIAL',
-            state: 'new',
-            mediaType: 'telephony',
-          },
-          agentsPendingWrapUp: ['agent-1', agentId, 'agent-3'],
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-      expect(removeTaskSpy).not.toHaveBeenCalled();
-      expect(taskManager.getTask(taskId)).toBeDefined();
-    });
-  });
-
-  describe('CONTACT_MERGED event handling', () => {
-    let task;
-    let taskEmitSpy;
-    let managerEmitSpy;
-
-    beforeEach(() => {
-      // Create initial task
-      webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-      task = taskManager.getTask(taskId);
-      taskEmitSpy = jest.spyOn(task, 'emit');
-      managerEmitSpy = jest.spyOn(taskManager, 'emit');
-    });
-
-    it('should update existing task data and emit TASK_MERGED event when CONTACT_MERGED is received', () => {
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: taskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            ...taskDataMock.interaction,
-            state: 'merged',
-            customField: 'updated-value',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      const updatedTask = taskManager.getTask(taskId);
-      expect(updatedTask).toBeDefined();
-      expect(updatedTask.data.interaction.customField).toBe('updated-value');
-      expect(updatedTask.data.interaction.state).toBe('merged');
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, updatedTask);
-    });
-
-    it('should create new task when CONTACT_MERGED is received for non-existing task', () => {
-      const newMergedTaskId = 'new-merged-task-id';
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: newMergedTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-            participants: {
-              [taskDataMock.agentId]: {
-                isWrapUp: false,
-                hasJoined: true,
-              },
-            },
-          },
-        },
-      };
-
-      // Verify task doesn't exist before
-      expect(taskManager.getTask(newMergedTaskId)).toBeUndefined();
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify task was created
-      const newTask = taskManager.getTask(newMergedTaskId);
-      expect(newTask).toBeDefined();
-      expect(newTask.data.interactionId).toBe(newMergedTaskId);
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, newTask);
-    });
-
-    it('should remove child task when childInteractionId is present in CONTACT_MERGED', () => {
-      const childTaskId = 'child-task-id';
-      const parentTaskId = 'parent-task-id';
-
-      // Create child task
-      const childPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: childTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'telephony'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(childPayload));
-
-      // Verify child task exists
-      expect(taskManager.getTask(childTaskId)).toBeDefined();
-
-      // Create parent task
-      const parentPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: parentTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'telephony'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(parentPayload));
-
-      // Send CONTACT_MERGED with childInteractionId
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: parentTaskId,
-          childInteractionId: childTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify child task was removed
-      expect(taskManager.getTask(childTaskId)).toBeUndefined();
-
-      // Verify parent task still exists
-      expect(taskManager.getTask(parentTaskId)).toBeDefined();
-
-      // Verify TASK_MERGED event was emitted
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_MERGED,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: parentTaskId,
-          }),
-        })
-      );
-    });
-
-    it('should handle CONTACT_MERGED with EP-DN participant correctly', () => {
-      const epdnTaskId = 'epdn-merged-task';
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: epdnTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-            participants: {
-              [taskDataMock.agentId]: {
-                type: 'Agent',
-                isWrapUp: false,
-                hasJoined: true,
-              },
-              'epdn-participant': {
-                type: 'EpDn',
-                epId: 'entry-point-123',
-                isWrapUp: false,
-              },
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      const mergedTask = taskManager.getTask(epdnTaskId);
-      expect(mergedTask).toBeDefined();
-      expect(mergedTask.data.interaction.participants['epdn-participant']).toBeDefined();
-      expect(mergedTask.data.interaction.participants['epdn-participant'].type).toBe('EpDn');
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, mergedTask);
-    });
-
-    it('should not affect other tasks when CONTACT_MERGED is received', () => {
-      const otherTaskId = 'other-unrelated-task';
-      const otherPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: otherTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'chat'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(otherPayload));
-
-      const otherTask = taskManager.getTask(otherTaskId);
-      const otherTaskEmitSpy = jest.spyOn(otherTask, 'emit');
-
-      // Send CONTACT_MERGED for the original task
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: taskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify other task was not affected
-      expect(otherTaskEmitSpy).not.toHaveBeenCalled();
-      expect(otherTask.data.interaction.mediaType).toBe('chat');
-
-      // Verify original task was updated
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_MERGED,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: taskId,
-          }),
-        })
-      );
-    });
-  });
-
-  describe('Campaign Preview Reservation', () => {
-    it('should create a task and emit TASK_CAMPAIGN_PREVIEW_RESERVATION when AgentOfferCampaignReservation is received', () => {
-      const campaignPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: 'campaign-interaction-123',
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      const managerEmitSpy = jest.spyOn(taskManager, 'emit');
-
-      webSocketManagerMock.emit('message', JSON.stringify(campaignPayload));
-
-      // Should emit with a task object (not raw data)
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: 'campaign-interaction-123',
-            type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-            wrapUpRequired: false,
-            isAutoAnswering: false,
-          }),
-        })
-      );
-
-      // Task should be in the collection so subsequent events (e.g. AGENT_CONTACT_ASSIGNED) can find it
-      expect(taskManager['taskCollection']['campaign-interaction-123']).toBeDefined();
-    });
-
-    it('should re-key task and emit TASK_ASSIGNED when AgentContactAssigned uses a new interactionId', () => {
-      const reservationInteractionId = 'campaign-reservation-id';
-      const assignedInteractionId = 'campaign-assigned-id';
-
-      webSocketManagerMock.emit(
-        'message',
-        JSON.stringify({
-          data: {
-            type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-            interactionId: reservationInteractionId,
-            agentId: taskDataMock.agentId,
-            orgId: taskDataMock.orgId,
-            trackingId: 'campaign-tracking-456',
-            interaction: {
-              mediaType: 'telephony',
-              callProcessingDetails: {campaignId: 'campaign-789'},
-            },
-          },
-        })
-      );
-
-      const taskBeforeAssign = taskManager['taskCollection'][reservationInteractionId];
-      expect(taskBeforeAssign).toBeDefined();
-
-      const taskEmitSpy = jest.spyOn(taskBeforeAssign, 'emit');
-
-      webSocketManagerMock.emit(
-        'message',
-        JSON.stringify({
-          data: {
-            type: CC_EVENTS.AGENT_CONTACT_ASSIGNED,
-            interactionId: assignedInteractionId,
-            reservationInteractionId,
-            agentId: taskDataMock.agentId,
-            orgId: taskDataMock.orgId,
-            trackingId: 'campaign-tracking-assigned',
-            interaction: {mediaType: 'telephony', state: 'connected'},
-          },
-        })
-      );
-
-      expect(taskManager['taskCollection'][reservationInteractionId]).toBeUndefined();
-      expect(taskManager['taskCollection'][assignedInteractionId]).toBe(taskBeforeAssign);
-      expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_ASSIGNED, taskBeforeAssign);
-
-      taskEmitSpy.mockRestore();
-    });
-
-    it('should not emit TASK_INCOMING for campaign preview reservation when incoming WebRTC call arrives', () => {
-      const campaignPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: 'campaign-interaction-123',
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      // Remove the default task so only the campaign preview task is in the collection
-      delete taskManager['taskCollection'][taskId];
-
-      // Create campaign preview task via the reservation event
-      webSocketManagerMock.emit('message', JSON.stringify(campaignPayload));
-
-      const managerEmitSpy = jest.spyOn(taskManager, 'emit');
-
-      // Simulate an incoming WebRTC call
-      const incomingCallCb = onSpy.mock.calls[0][1];
-      incomingCallCb(mockCall);
-
-      // TASK_INCOMING should NOT be emitted because the only telephony task is a campaign preview
-      expect(managerEmitSpy).not.toHaveBeenCalledWith(TASK_EVENTS.TASK_INCOMING, expect.anything());
-    });
-
-    it('should update existing task when AgentOfferCampaignReservation is received for known interactionId', () => {
-      const campaignPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: 'campaign-interaction-123',
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      // Send the first reservation to create the task
-      webSocketManagerMock.emit('message', JSON.stringify(campaignPayload));
-
-      const managerEmitSpy = jest.spyOn(taskManager, 'emit');
-
-      // Send a second reservation for the same interactionId
-      webSocketManagerMock.emit('message', JSON.stringify(campaignPayload));
-
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: 'campaign-interaction-123',
-          }),
-        })
-      );
-    });
-
-    it('should emit TASK_CAMPAIGN_CONTACT_UPDATED and NOT remove task when CampaignContactUpdated is received', () => {
-      const campaignInteractionId = 'campaign-interaction-123';
-
-      // First create a campaign preview task
-      const reservationPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: campaignInteractionId,
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(reservationPayload));
-
-      // Verify task exists in collection
-      const task = taskManager['taskCollection'][campaignInteractionId];
-      expect(task).toBeDefined();
-
-      const taskEmitSpy = jest.spyOn(task, 'emit');
-
-      // Now send CampaignContactUpdated
-      const campaignContactUpdatedPayload = {
-        data: {
-          type: CC_EVENTS.CAMPAIGN_CONTACT_UPDATED,
-          interactionId: campaignInteractionId,
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'new',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(campaignContactUpdatedPayload));
-
-      // Task should still exist in collection (not removed — non-terminal event)
-      expect(taskManager['taskCollection'][campaignInteractionId]).toBeDefined();
-
-      // TASK_CAMPAIGN_CONTACT_UPDATED should have been emitted
-      expect(taskEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: campaignInteractionId,
-          }),
-        })
-      );
-
-      // TASK_END should NOT have been emitted
-      expect(taskEmitSpy).not.toHaveBeenCalledWith(TASK_EVENTS.TASK_END, expect.anything());
-    });
-
-    it('should emit TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED when CampaignPreviewAcceptFailed is received', () => {
-      const campaignInteractionId = 'campaign-interaction-123';
-
-      // First create a campaign preview task
-      const reservationPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: campaignInteractionId,
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(reservationPayload));
-
-      const task = taskManager['taskCollection'][campaignInteractionId];
-      expect(task).toBeDefined();
-
-      const taskEmitSpy = jest.spyOn(task, 'emit');
-
-      const failPayload = {
-        data: {
-          type: CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED,
-          interactionId: campaignInteractionId,
-          campaignId: 'campaign-789',
-          reason: 'INTERNAL_ERROR',
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(failPayload));
-
-      expect(taskEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED,
-        expect.objectContaining({
-          data: expect.objectContaining({interactionId: campaignInteractionId}),
-        })
-      );
-      // Task should still exist (failure is non-terminal)
-      expect(taskManager['taskCollection'][campaignInteractionId]).toBeDefined();
-
-      // Failure payload (reason, campaignId) should be merged into task.data
-      expect(task.data.reason).toBe('INTERNAL_ERROR');
-
-      // Original reservation data must be preserved
-      expect(task.data.interaction).toBeDefined();
-      expect(task.data.interaction.callProcessingDetails.campaignId).toBe('campaign-789');
-    });
-
-    it('should emit TASK_CAMPAIGN_PREVIEW_SKIP_FAILED when CampaignPreviewSkipFailed is received', () => {
-      const campaignInteractionId = 'campaign-interaction-123';
-
-      const reservationPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: campaignInteractionId,
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(reservationPayload));
-
-      const task = taskManager['taskCollection'][campaignInteractionId];
-      expect(task).toBeDefined();
-
-      const taskEmitSpy = jest.spyOn(task, 'emit');
-
-      const failPayload = {
-        data: {
-          type: CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED,
-          interactionId: campaignInteractionId,
-          campaignId: 'campaign-789',
-          reason: 'INTERNAL_ERROR',
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(failPayload));
-
-      expect(taskEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED,
-        expect.objectContaining({
-          data: expect.objectContaining({interactionId: campaignInteractionId}),
-        })
-      );
-      expect(taskManager['taskCollection'][campaignInteractionId]).toBeDefined();
-
-      // Failure payload (reason) should be merged into task.data
-      expect(task.data.reason).toBe('INTERNAL_ERROR');
-
-      // Original reservation data must be preserved
-      expect(task.data.interaction).toBeDefined();
-      expect(task.data.interaction.callProcessingDetails.campaignId).toBe('campaign-789');
-    });
-
-    it('should emit TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED when CampaignPreviewRemoveFailed is received', () => {
-      const campaignInteractionId = 'campaign-interaction-123';
-
-      const reservationPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION,
-          interactionId: campaignInteractionId,
-          agentId: taskDataMock.agentId,
-          orgId: taskDataMock.orgId,
-          trackingId: 'campaign-tracking-456',
-          interaction: {
-            mediaType: 'telephony',
-            callProcessingDetails: {
-              campaignId: 'campaign-789',
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(reservationPayload));
-
-      const task = taskManager['taskCollection'][campaignInteractionId];
-      expect(task).toBeDefined();
-
-      const taskEmitSpy = jest.spyOn(task, 'emit');
-
-      const failPayload = {
-        data: {
-          type: CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED,
-          interactionId: campaignInteractionId,
-          campaignId: 'campaign-789',
-          reason: 'INTERNAL_ERROR',
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(failPayload));
-
-      expect(taskEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED,
-        expect.objectContaining({
-          data: expect.objectContaining({interactionId: campaignInteractionId}),
-        })
-      );
-      expect(taskManager['taskCollection'][campaignInteractionId]).toBeDefined();
-
-      // Failure payload (reason) should be merged into task.data
-      expect(task.data.reason).toBe('INTERNAL_ERROR');
-
-      // Original reservation data must be preserved
-      expect(task.data.interaction).toBeDefined();
-      expect(task.data.interaction.callProcessingDetails.campaignId).toBe('campaign-789');
-    });
-
-    it('should not emit campaign preview failure events when task does not exist', () => {
-      const nonExistentId = 'non-existent-interaction';
-
-      const failPayload = {
-        data: {
-          type: CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED,
-          interactionId: nonExistentId,
-          campaignId: 'campaign-789',
-          reason: 'INTERNAL_ERROR',
-        },
-      };
-
-      // Should not throw when task is not found
-      expect(() => {
-        webSocketManagerMock.emit('message', JSON.stringify(failPayload));
-      }).not.toThrow();
-
-      expect(taskManager['taskCollection'][nonExistentId]).toBeUndefined();
->>>>>>> 81672300901738f14289fd2a7414c6c4b1389aa6
     });
   });
 });