@webex/contact-center 3.12.0-task-refactor.11 → 3.12.0-task-refactor.13

package/dist/services/task/state-machine/actions.js.map

@@ -1 +1 @@
-{"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","_TaskUtils","_guards","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","isActiveConsultState","state","INTERACTION_STATE","CONSULTING","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","hasJoinedConsultDestination","CONSULT_STATE","POST_CALL","isSelfConsultingOrPending","isDnOnConsultMedia","consultMedia","consultMediaResourceId","find","m","consultParticipantIds","Set","size","p","hasLeft","id","has","pType","String","toUpperCase","mapConsultDestinationType","destinationType","normalized","cpd","backendSaysJoined","consultDestinationAgentJoined","effectiveSelfAgentId","agentId","type","hasJoined","deriveConsultCallHeldFromTaskData","eventType","consultMediaId","Boolean","isHold","getTaskStateForUiControls","TaskState","IDLE","isTerminated","WRAPPING_UP","CONFERENCE","getIsConferenceInProgress","CONFERENCING","mainMediaId","mainInteractionId","interactionId","isMainHeld","HELD","CONNECTED","exports","deriveTaskDataUpdates","context","updates","uiControlConfig","consultingActive","hasActiveConsultInPostCall","conferenceFromPayload","selfConsultingOrPending","inferredConsultingInitiator","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","isConsultTerminalEvent","consultInitiator","consultFromConference","consultCallHeld","transferConferenceRequested","effectiveConsultInitiator","joinedConsultee","agentConsultingSelfJoined","hasEpDnParticipant","nextContext","inferredState","uiControls","computeUIControls","getTaskDataFromEvent","event","createInitialContext","initialState","baseContext","exitingConference","getDefaultUIControls","updateUIControls","currentState","assign","actions","initializeTask","updateTaskData","setConsultInitiator","TaskEvent","CONSULT","handleConsultFailed","cleared","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    // Pending consult before destination joins stays HELD, not CONSULTING.\n    if (\n      selfParticipant?.consultState === 'consultInitiated' &&\n      !hasJoinedConsultDestination(taskData, selfAgentId) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return false;\n    }\n    if (\n      selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst isDnOnConsultMedia = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (!taskData?.interaction?.participants) return false;\n\n  const consultMedia: any = taskData.consultMediaResourceId\n    ? taskData.interaction.media?.[taskData.consultMediaResourceId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n  const consultParticipantIds = new Set(consultMedia?.participants ?? []);\n  if (consultParticipantIds.size === 0) return false;\n\n  return Object.values(taskData.interaction.participants).some((p: any) => {\n    if (!p || p.hasLeft || p.id === selfAgentId) return false;\n    if (!consultParticipantIds.has(p.id)) return false;\n    const pType = String(p.pType ?? '').toUpperCase();\n\n    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';\n  });\n};\n\nconst mapConsultDestinationType = (\n  destinationType: string | undefined\n): DestinationType | undefined => {\n  if (!destinationType) return undefined;\n  const normalized = String(destinationType).toUpperCase();\n  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {\n    return 'entryPoint' as DestinationType;\n  }\n\n  return destinationType as DestinationType;\n};\n\nconst hasJoinedConsultDestination = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;\n  const selfParticipant = effectiveSelfAgentId\n    ? (participants[effectiveSelfAgentId] as {consultState?: string} | undefined)\n    : undefined;\n\n  if (\n    taskData.type === 'AgentConsulting' &&\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n    taskData.isConsulted === false &&\n    isDnOnConsultMedia(taskData, effectiveSelfAgentId)\n  ) {\n    return true;\n  }\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nexport const getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(taskData, selfAgentId) ||\n          hasActiveConsultInPostCall(taskData, selfAgentId);\n        const conferenceFromPayload =\n          taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(taskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && taskData?.isConsulted === false;\n\n        if (taskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = taskData.destAgentId;\n          }\n        }\n\n        const isConsultTerminalEvent =\n          taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';\n\n        if (isConsultTerminalEvent) {\n          updates.consultInitiator = false;\n          updates.consultFromConference = false;\n          updates.consultDestinationAgentJoined = false;\n          updates.consultCallHeld = false;\n          updates.consultDestinationType = null;\n          updates.consultDestinationAgentId = null;\n          updates.transferConferenceRequested = false;\n        }\n\n        if (consultingActive && taskData.destinationType) {\n          updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);\n        }\n\n        if (!isConsultTerminalEvent && !context.consultInitiator) {\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            inferredConsultingInitiator ||\n            (consultingActive && taskData.isConsulted === false)\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          !isConsultTerminalEvent &&\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (\n          !isConsultTerminalEvent &&\n          (consultingActive || selfConsultingOrPending) &&\n          taskData.interaction\n        ) {\n          const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);\n          const selfParticipant = selfAgentId\n            ? (taskData.interaction.participants?.[selfAgentId] as\n                | {consultState?: string}\n                | undefined)\n            : undefined;\n          const agentConsultingSelfJoined =\n            taskData.type === 'AgentConsulting' &&\n            effectiveConsultInitiator &&\n            selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n\n          if (joinedConsultee || agentConsultingSelfJoined) {\n            updates.consultDestinationAgentJoined = true;\n          } else if (selfParticipant?.consultState === 'consultInitiated') {\n            updates.consultDestinationAgentJoined = false;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some((p: any) => {\n                  if (p?.hasLeft) return false;\n                  const pType = String(p?.pType ?? '').toUpperCase();\n\n                  return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';\n                })\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context, context.taskData ?? undefined),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign(({context, event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign(({context, event}: TaskActionArgs) => {\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const taskData = context.taskData ?? getTaskDataFromEvent(event);\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    // Pending consult before destination joins stays HELD, not CONSULTING.\n    if (\n      selfParticipant?.consultState === 'consultInitiated' &&\n      !hasJoinedConsultDestination(taskData, selfAgentId) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return false;\n    }\n    if (\n      selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst isDnOnConsultMedia = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (!taskData?.interaction?.participants) return false;\n\n  const consultMedia: any = taskData.consultMediaResourceId\n    ? taskData.interaction.media?.[taskData.consultMediaResourceId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n  const consultParticipantIds = new Set(consultMedia?.participants ?? []);\n  if (consultParticipantIds.size === 0) return false;\n\n  return Object.values(taskData.interaction.participants).some((p: any) => {\n    if (!p || p.hasLeft || p.id === selfAgentId) return false;\n    if (!consultParticipantIds.has(p.id)) return false;\n    const pType = String(p.pType ?? '').toUpperCase();\n\n    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';\n  });\n};\n\nconst mapConsultDestinationType = (\n  destinationType: string | undefined\n): DestinationType | undefined => {\n  if (!destinationType) return undefined;\n  const normalized = String(destinationType).toUpperCase();\n  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {\n    return 'entryPoint' as DestinationType;\n  }\n\n  return destinationType as DestinationType;\n};\n\nconst hasJoinedConsultDestination = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;\n  const selfParticipant = effectiveSelfAgentId\n    ? (participants[effectiveSelfAgentId] as {consultState?: string} | undefined)\n    : undefined;\n\n  if (\n    taskData.type === 'AgentConsulting' &&\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n    taskData.isConsulted === false &&\n    isDnOnConsultMedia(taskData, effectiveSelfAgentId)\n  ) {\n    return true;\n  }\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nexport const getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(taskData, selfAgentId) ||\n          hasActiveConsultInPostCall(taskData, selfAgentId);\n        const conferenceFromPayload =\n          taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(taskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && taskData?.isConsulted === false;\n\n        if (taskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = taskData.destAgentId;\n          }\n        }\n\n        const isConsultTerminalEvent =\n          taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';\n\n        if (isConsultTerminalEvent) {\n          updates.consultInitiator = false;\n          updates.consultFromConference = false;\n          updates.consultDestinationAgentJoined = false;\n          updates.consultCallHeld = false;\n          updates.consultDestinationType = null;\n          updates.consultDestinationAgentId = null;\n          updates.transferConferenceRequested = false;\n        }\n\n        if (consultingActive && taskData.destinationType) {\n          updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);\n        }\n\n        if (!isConsultTerminalEvent && !context.consultInitiator) {\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            inferredConsultingInitiator ||\n            (consultingActive && taskData.isConsulted === false)\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          !isConsultTerminalEvent &&\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (\n          !isConsultTerminalEvent &&\n          (consultingActive || selfConsultingOrPending) &&\n          taskData.interaction\n        ) {\n          const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);\n          const selfParticipant = selfAgentId\n            ? (taskData.interaction.participants?.[selfAgentId] as\n                | {consultState?: string}\n                | undefined)\n            : undefined;\n          const agentConsultingSelfJoined =\n            taskData.type === 'AgentConsulting' &&\n            effectiveConsultInitiator &&\n            selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n\n          if (joinedConsultee || agentConsultingSelfJoined) {\n            updates.consultDestinationAgentJoined = true;\n          } else if (selfParticipant?.consultState === 'consultInitiated') {\n            updates.consultDestinationAgentJoined = false;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some((p: any) => {\n                  if (p?.hasLeft) return false;\n                  const pType = String(p?.pType ?? '').toUpperCase();\n\n                  return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';\n                })\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context, context.taskData ?? undefined),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign(({context, event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign(({context, event}: TaskActionArgs) => {\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const taskData = context.taskData ?? getTaskDataFromEvent(event);\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskCampaignPreviewReservation: () => undefined,\n  emitTaskCampaignPreviewAcceptFailed: () => undefined,\n  emitTaskCampaignPreviewSkipFailed: () => undefined,\n  emitTaskCampaignPreviewRemoveFailed: () => undefined,\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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package/dist/services/task/state-machine/constants.js

@@ -142,6 +142,9 @@ let TaskEvent = exports.TaskEvent = /*#__PURE__*/function (TaskEvent) {
   TaskEvent["ASSIGN_FAILED"] = "ASSIGN_FAILED";
   TaskEvent["INVITE_FAILED"] = "INVITE_FAILED";
   TaskEvent["OUTBOUND_FAILED"] = "OUTBOUND_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_ACCEPT_FAILED"] = "CAMPAIGN_PREVIEW_ACCEPT_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_SKIP_FAILED"] = "CAMPAIGN_PREVIEW_SKIP_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_REMOVE_FAILED"] = "CAMPAIGN_PREVIEW_REMOVE_FAILED";
   // Switch events (toggle between consult and main call)
   TaskEvent["SWITCH_TO_MAIN_CALL"] = "SWITCH_TO_MAIN_CALL";
   TaskEvent["SWITCH_TO_CONSULT"] = "SWITCH_TO_CONSULT";

package/dist/services/task/state-machine/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","exports","PARTICIPANT_TYPE","CUSTOMER","SUPERVISOR","VVA","MEDIA_TYPE_CONSULT","MEDIA_TYPE_MAIN_CALL","INTERACTION_STATE","CONSULTING","POST_CALL","CONFERENCE","CONNECTED","NEW","CONSULT_STATE","CONFERENCING","TaskState","TaskEvent"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for the task state machine.\n * These enums define the allowed states, events, and built-in action identifiers.\n */\n\n// ============================================\n// Conference Constants\n// ============================================\n\n/**\n * Maximum number of participants allowed in a multi-party conference.\n * Max 7 counted agents + 1 customer.\n */\nexport const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;\n\n// ============================================\n// Participant Type Constants\n// ============================================\n\n/** Participant types for conference filtering */\nexport const PARTICIPANT_TYPE = {\n  CUSTOMER: 'Customer',\n  SUPERVISOR: 'Supervisor',\n  VVA: 'VVA',\n} as const;\n\nexport type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT_TYPE];\n\n// ============================================\n// Media Type Constants\n// ============================================\n\n/** Media type for consult calls */\nexport const MEDIA_TYPE_CONSULT = 'consult';\n\n/** Media type for main calls */\nexport const MEDIA_TYPE_MAIN_CALL = 'mainCall';\n\n// ============================================\n// Backend Interaction State Constants\n// ============================================\n\n/** Backend interaction state values (from server payloads) */\nexport const INTERACTION_STATE = {\n  CONSULTING: 'consulting',\n  POST_CALL: 'post_call',\n  CONFERENCE: 'conference',\n  CONNECTED: 'connected',\n  NEW: 'new',\n} as const;\n\n/** Backend participant consultState values */\nexport const CONSULT_STATE = {\n  CONSULTING: 'consulting',\n  CONFERENCING: 'conferencing',\n} as const;\n\n// ============================================\n// State Machine Enums\n// ============================================\n\nexport enum TaskState {\n  IDLE = 'IDLE',\n  OFFERED = 'OFFERED',\n  CONNECTED = 'CONNECTED',\n\n  // Intermediate states for async operations\n  HOLD_INITIATING = 'HOLD_INITIATING',\n  HELD = 'HELD',\n  RESUME_INITIATING = 'RESUME_INITIATING',\n  CONSULT_INITIATING = 'CONSULT_INITIATING',\n  CONSULTING = 'CONSULTING',\n  CONF_INITIATING = 'CONF_INITIATING',\n\n  CONFERENCING = 'CONFERENCING',\n  WRAPPING_UP = 'WRAPPING_UP',\n  COMPLETED = 'COMPLETED',\n  TERMINATED = 'TERMINATED',\n\n  // NOT IMPLEMENTED: MPC (Multi-Party Conference) states\n  CONSULT_INITIATED = 'CONSULT_INITIATED',\n  CONSULT_COMPLETED = 'CONSULT_COMPLETED',\n  // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)\n  POST_CALL = 'POST_CALL',\n  // NOT IMPLEMENTED: Parked state\n  PARKED = 'PARKED',\n  // NOT IMPLEMENTED: Monitoring/Supervisory states\n  MONITORING = 'MONITORING',\n}\n\nexport enum TaskEvent {\n  TASK_INCOMING = 'TASK_INCOMING',\n  TASK_OFFERED = 'TASK_OFFERED',\n\n  // Offer events\n  OFFER_CONSULT = 'OFFER_CONSULT',\n  HYDRATE = 'HYDRATE',\n\n  // Internal \"data refresh\" events\n  CONTACT_UPDATED = 'CONTACT_UPDATED',\n  CONTACT_OWNER_CHANGED = 'CONTACT_OWNER_CHANGED',\n\n  // Assignment events\n  ASSIGN = 'ASSIGN',\n\n  // Hold/Resume events\n  HOLD_SUCCESS = 'HOLD_SUCCESS',\n  HOLD_FAILED = 'HOLD_FAILED',\n  UNHOLD_SUCCESS = 'UNHOLD_SUCCESS',\n  UNHOLD_FAILED = 'UNHOLD_FAILED',\n  HOLD_INITIATED = 'HOLD_INITIATED',\n  UNHOLD_INITIATED = 'UNHOLD_INITIATED',\n\n  // Consult events\n  CONSULT = 'CONSULT',\n  CONSULT_SUCCESS = 'CONSULT_SUCCESS',\n  CONSULT_CREATED = 'CONSULT_CREATED',\n  CONSULTING_ACTIVE = 'CONSULTING_ACTIVE',\n  CONSULT_END = 'CONSULT_END',\n  CONSULT_FAILED = 'CONSULT_FAILED',\n\n  // Conference events\n  MERGE_TO_CONFERENCE = 'MERGE_TO_CONFERENCE',\n  CONFERENCE_START = 'CONFERENCE_START',\n  CONFERENCE_FAILED = 'CONFERENCE_FAILED',\n  CONFERENCE_END = 'CONFERENCE_END',\n  TRANSFER_CONFERENCE = 'TRANSFER_CONFERENCE',\n  TRANSFER_CONFERENCE_SUCCESS = 'TRANSFER_CONFERENCE_SUCCESS',\n  TRANSFER_CONFERENCE_FAILED = 'TRANSFER_CONFERENCE_FAILED',\n  PARTICIPANT_LEAVE = 'PARTICIPANT_LEAVE',\n  EXIT_CONFERENCE = 'EXIT_CONFERENCE',\n  EXIT_CONFERENCE_SUCCESS = 'EXIT_CONFERENCE_SUCCESS',\n  EXIT_CONFERENCE_FAILED = 'EXIT_CONFERENCE_FAILED',\n\n  // Recording events\n  RECORDING_STARTED = 'RECORDING_STARTED',\n  PAUSE_RECORDING = 'PAUSE_RECORDING',\n  RESUME_RECORDING = 'RESUME_RECORDING',\n\n  // Transfer events\n  TRANSFER_SUCCESS = 'TRANSFER_SUCCESS',\n  TRANSFER_FAILED = 'TRANSFER_FAILED',\n\n  // Wrapup events\n  WRAPUP_COMPLETE = 'WRAPUP_COMPLETE',\n\n  // End events\n  TASK_WRAPUP = 'TASK_WRAPUP',\n  RONA = 'RONA', // Ring On No Answer\n  CONTACT_ENDED = 'CONTACT_ENDED',\n\n  // Failure events\n  ASSIGN_FAILED = 'ASSIGN_FAILED',\n  INVITE_FAILED = 'INVITE_FAILED',\n  OUTBOUND_FAILED = 'OUTBOUND_FAILED',\n\n  // Switch events (toggle between consult and main call)\n  SWITCH_TO_MAIN_CALL = 'SWITCH_TO_MAIN_CALL',\n  SWITCH_TO_CONSULT = 'SWITCH_TO_CONSULT',\n\n  // Accept/Decline (WebRTC)\n  ACCEPT = 'ACCEPT',\n  DECLINE = 'DECLINE',\n  END = 'END',\n\n  // Queue events\n  CTQ_CANCEL = 'CTQ_CANCEL', // Cancel To Queue\n  CTQ_CANCEL_FAILED = 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+{"version":3,"names":["MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","exports","PARTICIPANT_TYPE","CUSTOMER","SUPERVISOR","VVA","MEDIA_TYPE_CONSULT","MEDIA_TYPE_MAIN_CALL","INTERACTION_STATE","CONSULTING","POST_CALL","CONFERENCE","CONNECTED","NEW","CONSULT_STATE","CONFERENCING","TaskState","TaskEvent"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for the task state machine.\n * These enums define the allowed states, events, and built-in action identifiers.\n */\n\n// ============================================\n// Conference Constants\n// ============================================\n\n/**\n * Maximum number of participants allowed in a multi-party conference.\n * Max 7 counted agents + 1 customer.\n */\nexport const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;\n\n// ============================================\n// Participant Type Constants\n// ============================================\n\n/** Participant types for conference filtering */\nexport const PARTICIPANT_TYPE = {\n  CUSTOMER: 'Customer',\n  SUPERVISOR: 'Supervisor',\n  VVA: 'VVA',\n} as const;\n\nexport type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT_TYPE];\n\n// ============================================\n// Media Type Constants\n// ============================================\n\n/** Media type for consult calls */\nexport const MEDIA_TYPE_CONSULT = 'consult';\n\n/** Media type for main calls */\nexport const MEDIA_TYPE_MAIN_CALL = 'mainCall';\n\n// ============================================\n// Backend Interaction State Constants\n// ============================================\n\n/** Backend interaction state values (from server payloads) */\nexport const INTERACTION_STATE = {\n  CONSULTING: 'consulting',\n  POST_CALL: 'post_call',\n  CONFERENCE: 'conference',\n  CONNECTED: 'connected',\n  NEW: 'new',\n} as const;\n\n/** Backend participant consultState values */\nexport const CONSULT_STATE = {\n  CONSULTING: 'consulting',\n  CONFERENCING: 'conferencing',\n} as const;\n\n// ============================================\n// State Machine Enums\n// ============================================\n\nexport enum TaskState {\n  IDLE = 'IDLE',\n  OFFERED = 'OFFERED',\n  CONNECTED = 'CONNECTED',\n\n  // Intermediate states for async operations\n  HOLD_INITIATING = 'HOLD_INITIATING',\n  HELD = 'HELD',\n  RESUME_INITIATING = 'RESUME_INITIATING',\n  CONSULT_INITIATING = 'CONSULT_INITIATING',\n  CONSULTING = 'CONSULTING',\n  CONF_INITIATING = 'CONF_INITIATING',\n\n  CONFERENCING = 'CONFERENCING',\n  WRAPPING_UP = 'WRAPPING_UP',\n  COMPLETED = 'COMPLETED',\n  TERMINATED = 'TERMINATED',\n\n  // NOT IMPLEMENTED: MPC (Multi-Party Conference) states\n  CONSULT_INITIATED = 'CONSULT_INITIATED',\n  CONSULT_COMPLETED = 'CONSULT_COMPLETED',\n  // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)\n  POST_CALL = 'POST_CALL',\n  // NOT IMPLEMENTED: Parked state\n  PARKED = 'PARKED',\n  // NOT IMPLEMENTED: Monitoring/Supervisory states\n  MONITORING = 'MONITORING',\n}\n\nexport enum TaskEvent {\n  TASK_INCOMING = 'TASK_INCOMING',\n  TASK_OFFERED = 'TASK_OFFERED',\n\n  // Offer events\n  OFFER_CONSULT = 'OFFER_CONSULT',\n  HYDRATE = 'HYDRATE',\n\n  // Internal \"data refresh\" events\n  CONTACT_UPDATED = 'CONTACT_UPDATED',\n  CONTACT_OWNER_CHANGED = 'CONTACT_OWNER_CHANGED',\n\n  // Assignment events\n  ASSIGN = 'ASSIGN',\n\n  // Hold/Resume events\n  HOLD_SUCCESS = 'HOLD_SUCCESS',\n  HOLD_FAILED = 'HOLD_FAILED',\n  UNHOLD_SUCCESS = 'UNHOLD_SUCCESS',\n  UNHOLD_FAILED = 'UNHOLD_FAILED',\n  HOLD_INITIATED = 'HOLD_INITIATED',\n  UNHOLD_INITIATED = 'UNHOLD_INITIATED',\n\n  // Consult events\n  CONSULT = 'CONSULT',\n  CONSULT_SUCCESS = 'CONSULT_SUCCESS',\n  CONSULT_CREATED = 'CONSULT_CREATED',\n  CONSULTING_ACTIVE = 'CONSULTING_ACTIVE',\n  CONSULT_END = 'CONSULT_END',\n  CONSULT_FAILED = 'CONSULT_FAILED',\n\n  // Conference events\n  MERGE_TO_CONFERENCE = 'MERGE_TO_CONFERENCE',\n  CONFERENCE_START = 'CONFERENCE_START',\n  CONFERENCE_FAILED = 'CONFERENCE_FAILED',\n  CONFERENCE_END = 'CONFERENCE_END',\n  TRANSFER_CONFERENCE = 'TRANSFER_CONFERENCE',\n  TRANSFER_CONFERENCE_SUCCESS = 'TRANSFER_CONFERENCE_SUCCESS',\n  TRANSFER_CONFERENCE_FAILED = 'TRANSFER_CONFERENCE_FAILED',\n  PARTICIPANT_LEAVE = 'PARTICIPANT_LEAVE',\n  EXIT_CONFERENCE = 'EXIT_CONFERENCE',\n  EXIT_CONFERENCE_SUCCESS = 'EXIT_CONFERENCE_SUCCESS',\n  EXIT_CONFERENCE_FAILED = 'EXIT_CONFERENCE_FAILED',\n\n  // Recording events\n  RECORDING_STARTED = 'RECORDING_STARTED',\n  PAUSE_RECORDING = 'PAUSE_RECORDING',\n  RESUME_RECORDING = 'RESUME_RECORDING',\n\n  // Transfer events\n  TRANSFER_SUCCESS = 'TRANSFER_SUCCESS',\n  TRANSFER_FAILED = 'TRANSFER_FAILED',\n\n  // Wrapup events\n  WRAPUP_COMPLETE = 'WRAPUP_COMPLETE',\n\n  // End events\n  TASK_WRAPUP = 'TASK_WRAPUP',\n  RONA = 'RONA', // Ring On No Answer\n  CONTACT_ENDED = 'CONTACT_ENDED',\n\n  // Failure events\n  ASSIGN_FAILED = 'ASSIGN_FAILED',\n  INVITE_FAILED = 'INVITE_FAILED',\n  OUTBOUND_FAILED = 'OUTBOUND_FAILED',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED = 'CAMPAIGN_PREVIEW_ACCEPT_FAILED',\n  CAMPAIGN_PREVIEW_SKIP_FAILED = 'CAMPAIGN_PREVIEW_SKIP_FAILED',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED = 'CAMPAIGN_PREVIEW_REMOVE_FAILED',\n\n  // Switch events (toggle between consult and main call)\n  SWITCH_TO_MAIN_CALL = 'SWITCH_TO_MAIN_CALL',\n  SWITCH_TO_CONSULT = 'SWITCH_TO_CONSULT',\n\n  // Accept/Decline (WebRTC)\n  ACCEPT = 'ACCEPT',\n  DECLINE = 'DECLINE',\n  END = 'END',\n\n  // Queue events\n  CTQ_CANCEL = 'CTQ_CANCEL', // Cancel To Queue\n  CTQ_CANCEL_FAILED = 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package/dist/services/task/state-machine/guards.js

@@ -244,6 +244,24 @@ const guards = exports.guards = {
     return taskData.isConsulted === true || relationshipType === 'consult' || taskData.interaction?.state === _constants.INTERACTION_STATE.CONSULTING;
   },
   // Wrapup Guards
+  isCampaignPreviewContactEnded: ({
+    context,
+    event
+  }) => {
+    if (event?.type !== _constants.TaskEvent.CONTACT_ENDED) {
+      return false;
+    }
+    const taskData = getTaskDataFromEvent(event);
+    if (!(0, _TaskUtils.isCampaignPreviewTask)(taskData)) {
+      return false;
+    }
+    const selfAgentId = getSelfAgentId(context, taskData);
+    const pending = taskData?.agentsPendingWrapUp;
+    const isPendingWrapUp = Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);
+    const participantIsWrapUp = !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;
+    const explicitWrapUp = taskData?.wrapUpRequired === true || participantIsWrapUp || isPendingWrapUp || taskData?.interaction?.state === 'wrapUp';
+    return !explicitWrapUp;
+  },
   shouldWrapUp: ({
     context,
     event
@@ -303,6 +321,11 @@ const guards = exports.guards = {
     }
     return false;
   },
+  isCampaignReservationAccept: ({
+    event
+  }) => {
+    return event?.type === _constants.TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;
+  },
   // Server State Guards
   isPrimaryMediaOnHold: ({
     event

package/dist/services/task/state-machine/guards.js.map

@@ -1 +1 @@
-{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","shouldWrapUp","type","TaskEvent","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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+{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","isCampaignPreviewContactEnded","type","TaskEvent","CONTACT_ENDED","isCampaignPreviewTask","isPendingWrapUp","participantIsWrapUp","explicitWrapUp","shouldWrapUp","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isCampaignReservationAccept","TASK_INCOMING","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  isCampaignPreviewTask,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  isCampaignPreviewContactEnded: ({context, event}: GuardParams): boolean => {\n    if (event?.type !== TaskEvent.CONTACT_ENDED) {\n      return false;\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    if (!isCampaignPreviewTask(taskData)) {\n      return false;\n    }\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const pending = taskData?.agentsPendingWrapUp;\n    const isPendingWrapUp =\n      Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);\n    const participantIsWrapUp =\n      !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n    const explicitWrapUp =\n      taskData?.wrapUpRequired === true ||\n      participantIsWrapUp ||\n      isPendingWrapUp ||\n      taskData?.interaction?.state === 'wrapUp';\n\n    return !explicitWrapUp;\n  },\n\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isCampaignReservationAccept: ({event}: GuardParams): boolean => {\n    return event?.type === TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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package/dist/services/task/state-machine/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","isEventOfType","event","type","Boolean"],"sources":["types.ts"],"sourcesContent":["/**\n * Task State Machine Types\n *\n * Type definitions for the XState-based task state machine.\n * These types define states, events, context, and schemas for task lifecycle management.\n */\n\nimport type {AnyStateNodeConfig, ActionFunctionMap, EventObject, ActionArgs} from 'xstate';\nimport {DestinationType, TaskChannelType, TaskData, TaskUIControls, VoiceVariant} from '../types';\nimport {TaskEvent, TaskState} from './constants';\n\n/**\n * Represents a participant in a conference call\n */\nexport interface ConferenceParticipant {\n  /** Unique identifier for the participant */\n  id: string;\n  /** Type of participant (agent, customer, or external party) */\n  type: 'AGENT' | 'CUSTOMER' | 'EXTERNAL';\n  /** Display name of the participant */\n  name?: string;\n  /** Timestamp when participant joined the conference */\n  joinedAt: Date;\n  /** Whether this participant initiated the conference */\n  isInitiator: boolean;\n  /** Whether this participant can be removed from the conference */\n  canBeRemoved: boolean;\n}\n\n/**\n * UI Control configuration for the task\n */\nexport interface UIControlConfig {\n  /** Whether end call button is enabled (config option) */\n  isEndTaskEnabled: boolean;\n  /** Whether end consult button is enabled (config option) */\n  isEndConsultEnabled: boolean;\n  /** Channel type determines which controls are available */\n  channelType: TaskChannelType;\n  /** Optional voice channel variant to toggle WebRTC-specific controls */\n  voiceVariant?: VoiceVariant;\n  /** Whether recording controls should be shown for this task */\n  isRecordingEnabled: boolean;\n  /** Current agent ID for ownership checks (transfer conference) */\n  agentId?: string;\n}\n\n/**\n * Task state machine context.\n * Only stores data that cannot be derived from state machine state.\n */\nexport interface TaskContext {\n  taskData: TaskData | null;\n\n  // Consult tracking\n  consultInitiator: boolean;\n  exitingConference: boolean;\n  consultFromConference: boolean;\n  transferConferenceRequested: boolean;\n  consultDestinationType: DestinationType | null;\n  consultDestinationAgentId: string | null;\n  consultDestinationAgentJoined: boolean;\n  consultCallHeld: boolean;\n\n  // Recording\n  recordingControlsAvailable: boolean;\n  recordingInProgress: boolean;\n\n  // UI\n  uiControlConfig: UIControlConfig;\n  uiControls: TaskUIControls;\n}\n\nexport type RecordingStateUpdate = Partial<\n  Pick<TaskContext, 'recordingControlsAvailable' | 'recordingInProgress'>\n>;\n\n/**\n * Base event type - all events have a type property\n */\ntype BaseEvent<T extends TaskEvent> = {type: T};\n\n/**\n * Event payload mapping - defines the payload for each event type\n */\ninterface TaskEventPayloadMap {\n  [TaskEvent.TASK_INCOMING]: BaseEvent<TaskEvent.TASK_INCOMING> & {taskData: TaskData};\n  [TaskEvent.TASK_OFFERED]: BaseEvent<TaskEvent.TASK_OFFERED> & {taskData: TaskData};\n  [TaskEvent.OFFER_CONSULT]: BaseEvent<TaskEvent.OFFER_CONSULT> & {taskData: TaskData};\n  [TaskEvent.HYDRATE]: BaseEvent<TaskEvent.HYDRATE> & {taskData: TaskData; agentId?: string};\n  [TaskEvent.CONTACT_UPDATED]: BaseEvent<TaskEvent.CONTACT_UPDATED> & {taskData: TaskData};\n  [TaskEvent.CONTACT_OWNER_CHANGED]: BaseEvent<TaskEvent.CONTACT_OWNER_CHANGED> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.ASSIGN]: BaseEvent<TaskEvent.ASSIGN> & {taskData: TaskData};\n  [TaskEvent.HOLD_INITIATED]: BaseEvent<TaskEvent.HOLD_INITIATED> & {mediaResourceId: string};\n  [TaskEvent.HOLD_SUCCESS]: BaseEvent<TaskEvent.HOLD_SUCCESS> & {\n    mediaResourceId: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.HOLD_FAILED]: BaseEvent<TaskEvent.HOLD_FAILED> & {\n    reason?: string;\n    mediaResourceId: string;\n  };\n  [TaskEvent.UNHOLD_INITIATED]: BaseEvent<TaskEvent.UNHOLD_INITIATED> & {mediaResourceId: string};\n  [TaskEvent.UNHOLD_SUCCESS]: BaseEvent<TaskEvent.UNHOLD_SUCCESS> & {\n    mediaResourceId: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.UNHOLD_FAILED]: BaseEvent<TaskEvent.UNHOLD_FAILED> & {\n    reason?: string;\n    mediaResourceId: string;\n  };\n  [TaskEvent.CONSULT]: BaseEvent<TaskEvent.CONSULT> & {\n    destination: string;\n    destAgentId?: string;\n    destinationType: DestinationType;\n  };\n  [TaskEvent.CONSULT_SUCCESS]: BaseEvent<TaskEvent.CONSULT_SUCCESS> & {taskData?: TaskData};\n  [TaskEvent.CONSULT_CREATED]: BaseEvent<TaskEvent.CONSULT_CREATED> & {taskData: TaskData};\n  [TaskEvent.CONSULTING_ACTIVE]: BaseEvent<TaskEvent.CONSULTING_ACTIVE> & {\n    consultDestinationAgentJoined: boolean;\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONSULT_END]: BaseEvent<TaskEvent.CONSULT_END> & {taskData?: TaskData};\n  [TaskEvent.CONSULT_FAILED]: BaseEvent<TaskEvent.CONSULT_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.MERGE_TO_CONFERENCE]: BaseEvent<TaskEvent.MERGE_TO_CONFERENCE>;\n  [TaskEvent.CONFERENCE_START]: BaseEvent<TaskEvent.CONFERENCE_START> & {\n    participants?: ConferenceParticipant[];\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONFERENCE_FAILED]: BaseEvent<TaskEvent.CONFERENCE_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONFERENCE_END]: BaseEvent<TaskEvent.CONFERENCE_END> & {taskData: TaskData};\n  [TaskEvent.TRANSFER_CONFERENCE]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE> & {agentId?: string};\n  [TaskEvent.PARTICIPANT_LEAVE]: BaseEvent<TaskEvent.PARTICIPANT_LEAVE> & {\n    participantId?: string;\n    taskData: TaskData;\n  };\n  [TaskEvent.EXIT_CONFERENCE]: BaseEvent<TaskEvent.EXIT_CONFERENCE> & {agentId?: string};\n  [TaskEvent.EXIT_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.EXIT_CONFERENCE_SUCCESS> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.EXIT_CONFERENCE_FAILED]: BaseEvent<TaskEvent.EXIT_CONFERENCE_FAILED> & {\n    reason?: string;\n  };\n  [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_SUCCESS> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.TRANSFER_CONFERENCE_FAILED]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_FAILED> & {\n    reason?: string;\n  };\n  [TaskEvent.RECORDING_STARTED]: BaseEvent<TaskEvent.RECORDING_STARTED> & {taskData: TaskData};\n  [TaskEvent.PAUSE_RECORDING]: BaseEvent<TaskEvent.PAUSE_RECORDING> & {taskData: TaskData};\n  [TaskEvent.RESUME_RECORDING]: BaseEvent<TaskEvent.RESUME_RECORDING> & {taskData: TaskData};\n  [TaskEvent.TRANSFER_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_SUCCESS> & {taskData?: TaskData};\n  [TaskEvent.TRANSFER_FAILED]: BaseEvent<TaskEvent.TRANSFER_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.WRAPUP_COMPLETE]: BaseEvent<TaskEvent.WRAPUP_COMPLETE> & {taskData?: TaskData};\n  [TaskEvent.TASK_WRAPUP]: BaseEvent<TaskEvent.TASK_WRAPUP> & {taskData?: TaskData};\n  [TaskEvent.RONA]: BaseEvent<TaskEvent.RONA> & {taskData?: TaskData; reason?: string};\n  [TaskEvent.CONTACT_ENDED]: BaseEvent<TaskEvent.CONTACT_ENDED> & {taskData: TaskData};\n  [TaskEvent.ASSIGN_FAILED]: BaseEvent<TaskEvent.ASSIGN_FAILED> & {reason?: string};\n  [TaskEvent.INVITE_FAILED]: BaseEvent<TaskEvent.INVITE_FAILED> & {reason?: string};\n  [TaskEvent.OUTBOUND_FAILED]: BaseEvent<TaskEvent.OUTBOUND_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.SWITCH_TO_MAIN_CALL]: BaseEvent<TaskEvent.SWITCH_TO_MAIN_CALL>;\n  [TaskEvent.SWITCH_TO_CONSULT]: BaseEvent<TaskEvent.SWITCH_TO_CONSULT>;\n  [TaskEvent.ACCEPT]: BaseEvent<TaskEvent.ACCEPT>;\n  [TaskEvent.DECLINE]: BaseEvent<TaskEvent.DECLINE>;\n  [TaskEvent.END]: BaseEvent<TaskEvent.END> & {taskData?: TaskData};\n  [TaskEvent.CTQ_CANCEL]: BaseEvent<TaskEvent.CTQ_CANCEL> & {taskData: TaskData};\n  [TaskEvent.CTQ_CANCEL_FAILED]: BaseEvent<TaskEvent.CTQ_CANCEL_FAILED> & {taskData: TaskData};\n}\n\n/**\n * Union of all possible event payloads\n */\nexport type TaskEventPayload = TaskEventPayloadMap[TaskEvent];\n\n/**\n * Type guard to check event type\n */\nexport function isEventOfType<T extends TaskEvent>(\n  event: TaskEventPayload | undefined,\n  type: T\n): event is TaskEventPayloadMap[T] {\n  return Boolean(event && event.type === type);\n}\n\n/**\n * Recording control state for UI controls computer\n */\nexport interface RecordingControlState {\n  available: boolean;\n  inProgress: boolean;\n}\n\n/**\n * State machine configuration type\n */\nexport interface TaskStateMachineConfig {\n  id: string;\n  initial: TaskState;\n  context: TaskContext;\n  states: Record<string, AnyStateNodeConfig>;\n}\n\nexport type TaskActionsMap = ActionFunctionMap<\n  TaskContext,\n  TaskEventPayload,\n  never,\n  {type: string; params: undefined},\n  never,\n  never,\n  EventObject\n>;\n\nexport type TaskActionArgs = ActionArgs<TaskContext, TaskEventPayload, TaskEventPayload>;\n"],"mappings":";;;;;;AASA,IAAAA,UAAA,GAAAC,OAAA;AATA;AACA;AACA;AACA;AACA;AACA;;AAMA;AACA;AACA;;AAgBA;AACA;AACA;;AAgBA;AACA;AACA;AACA;;AA2BA;AACA;AACA;;AAGA;AACA;AACA;;AAoGA;AACA;AACA;;AAGA;AACA;AACA;AACO,SAASC,aAAaA,CAC3BC,KAAmC,EACnCC,IAAO,EAC0B;EACjC,OAAOC,OAAO,CAACF,KAAK,IAAIA,KAAK,CAACC,IAAI,KAAKA,IAAI,CAAC;AAC9C;;AAEA;AACA;AACA;;AAMA;AACA;AACA","ignoreList":[]}
+{"version":3,"names":["_constants","require","isEventOfType","event","type","Boolean"],"sources":["types.ts"],"sourcesContent":["/**\n * Task State Machine Types\n *\n * Type definitions for the XState-based task state machine.\n * These types define states, events, context, and schemas for task lifecycle management.\n */\n\nimport type {AnyStateNodeConfig, ActionFunctionMap, EventObject, ActionArgs} from 'xstate';\nimport {DestinationType, TaskChannelType, TaskData, TaskUIControls, VoiceVariant} from '../types';\nimport {TaskEvent, TaskState} from './constants';\n\n/**\n * Represents a participant in a conference call\n */\nexport interface ConferenceParticipant {\n  /** Unique identifier for the participant */\n  id: string;\n  /** Type of participant (agent, customer, or external party) */\n  type: 'AGENT' | 'CUSTOMER' | 'EXTERNAL';\n  /** Display name of the participant */\n  name?: string;\n  /** Timestamp when participant joined the conference */\n  joinedAt: Date;\n  /** Whether this participant initiated the conference */\n  isInitiator: boolean;\n  /** Whether this participant can be removed from the conference */\n  canBeRemoved: boolean;\n}\n\n/**\n * UI Control configuration for the task\n */\nexport interface UIControlConfig {\n  /** Whether end call button is enabled (config option) */\n  isEndTaskEnabled: boolean;\n  /** Whether end consult button is enabled (config option) */\n  isEndConsultEnabled: boolean;\n  /** Channel type determines which controls are available */\n  channelType: TaskChannelType;\n  /** Optional voice channel variant to toggle WebRTC-specific controls */\n  voiceVariant?: VoiceVariant;\n  /** Whether recording controls should be shown for this task */\n  isRecordingEnabled: boolean;\n  /** Current agent ID for ownership checks (transfer conference) */\n  agentId?: string;\n}\n\n/**\n * Task state machine context.\n * Only stores data that cannot be derived from state machine state.\n */\nexport interface TaskContext {\n  taskData: TaskData | null;\n\n  // Consult tracking\n  consultInitiator: boolean;\n  exitingConference: boolean;\n  consultFromConference: boolean;\n  transferConferenceRequested: boolean;\n  consultDestinationType: DestinationType | null;\n  consultDestinationAgentId: string | null;\n  consultDestinationAgentJoined: boolean;\n  consultCallHeld: boolean;\n\n  // Recording\n  recordingControlsAvailable: boolean;\n  recordingInProgress: boolean;\n\n  // UI\n  uiControlConfig: UIControlConfig;\n  uiControls: TaskUIControls;\n}\n\nexport type RecordingStateUpdate = Partial<\n  Pick<TaskContext, 'recordingControlsAvailable' | 'recordingInProgress'>\n>;\n\n/**\n * Base event type - all events have a type property\n */\ntype BaseEvent<T extends TaskEvent> = {type: T};\n\n/**\n * Event payload mapping - defines the payload for each event type\n */\ninterface TaskEventPayloadMap {\n  [TaskEvent.TASK_INCOMING]: BaseEvent<TaskEvent.TASK_INCOMING> & {\n    taskData: TaskData;\n    /** Set when campaign preview reservation accept is receieved */\n    isCampaignReservationAccept?: boolean;\n  };\n  [TaskEvent.TASK_OFFERED]: BaseEvent<TaskEvent.TASK_OFFERED> & {taskData: TaskData};\n  [TaskEvent.OFFER_CONSULT]: BaseEvent<TaskEvent.OFFER_CONSULT> & {taskData: TaskData};\n  [TaskEvent.HYDRATE]: BaseEvent<TaskEvent.HYDRATE> & {taskData: TaskData; agentId?: string};\n  [TaskEvent.CONTACT_UPDATED]: BaseEvent<TaskEvent.CONTACT_UPDATED> & {taskData: TaskData};\n  [TaskEvent.CONTACT_OWNER_CHANGED]: BaseEvent<TaskEvent.CONTACT_OWNER_CHANGED> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.ASSIGN]: BaseEvent<TaskEvent.ASSIGN> & {taskData: TaskData};\n  [TaskEvent.HOLD_INITIATED]: BaseEvent<TaskEvent.HOLD_INITIATED> & {mediaResourceId: string};\n  [TaskEvent.HOLD_SUCCESS]: BaseEvent<TaskEvent.HOLD_SUCCESS> & {\n    mediaResourceId: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.HOLD_FAILED]: BaseEvent<TaskEvent.HOLD_FAILED> & {\n    reason?: string;\n    mediaResourceId: string;\n  };\n  [TaskEvent.UNHOLD_INITIATED]: BaseEvent<TaskEvent.UNHOLD_INITIATED> & {mediaResourceId: string};\n  [TaskEvent.UNHOLD_SUCCESS]: BaseEvent<TaskEvent.UNHOLD_SUCCESS> & {\n    mediaResourceId: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.UNHOLD_FAILED]: BaseEvent<TaskEvent.UNHOLD_FAILED> & {\n    reason?: string;\n    mediaResourceId: string;\n  };\n  [TaskEvent.CONSULT]: BaseEvent<TaskEvent.CONSULT> & {\n    destination: string;\n    destAgentId?: string;\n    destinationType: DestinationType;\n  };\n  [TaskEvent.CONSULT_SUCCESS]: BaseEvent<TaskEvent.CONSULT_SUCCESS> & {taskData?: TaskData};\n  [TaskEvent.CONSULT_CREATED]: BaseEvent<TaskEvent.CONSULT_CREATED> & {taskData: TaskData};\n  [TaskEvent.CONSULTING_ACTIVE]: BaseEvent<TaskEvent.CONSULTING_ACTIVE> & {\n    consultDestinationAgentJoined: boolean;\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONSULT_END]: BaseEvent<TaskEvent.CONSULT_END> & {taskData?: TaskData};\n  [TaskEvent.CONSULT_FAILED]: BaseEvent<TaskEvent.CONSULT_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.MERGE_TO_CONFERENCE]: BaseEvent<TaskEvent.MERGE_TO_CONFERENCE>;\n  [TaskEvent.CONFERENCE_START]: BaseEvent<TaskEvent.CONFERENCE_START> & {\n    participants?: ConferenceParticipant[];\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONFERENCE_FAILED]: BaseEvent<TaskEvent.CONFERENCE_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.CONFERENCE_END]: BaseEvent<TaskEvent.CONFERENCE_END> & {taskData: TaskData};\n  [TaskEvent.TRANSFER_CONFERENCE]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE> & {agentId?: string};\n  [TaskEvent.PARTICIPANT_LEAVE]: BaseEvent<TaskEvent.PARTICIPANT_LEAVE> & {\n    participantId?: string;\n    taskData: TaskData;\n  };\n  [TaskEvent.EXIT_CONFERENCE]: BaseEvent<TaskEvent.EXIT_CONFERENCE> & {agentId?: string};\n  [TaskEvent.EXIT_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.EXIT_CONFERENCE_SUCCESS> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.EXIT_CONFERENCE_FAILED]: BaseEvent<TaskEvent.EXIT_CONFERENCE_FAILED> & {\n    reason?: string;\n  };\n  [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_SUCCESS> & {\n    taskData: TaskData;\n  };\n  [TaskEvent.TRANSFER_CONFERENCE_FAILED]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_FAILED> & {\n    reason?: string;\n  };\n  [TaskEvent.RECORDING_STARTED]: BaseEvent<TaskEvent.RECORDING_STARTED> & {taskData: TaskData};\n  [TaskEvent.PAUSE_RECORDING]: BaseEvent<TaskEvent.PAUSE_RECORDING> & {taskData: TaskData};\n  [TaskEvent.RESUME_RECORDING]: BaseEvent<TaskEvent.RESUME_RECORDING> & {taskData: TaskData};\n  [TaskEvent.TRANSFER_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_SUCCESS> & {taskData?: TaskData};\n  [TaskEvent.TRANSFER_FAILED]: BaseEvent<TaskEvent.TRANSFER_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.WRAPUP_COMPLETE]: BaseEvent<TaskEvent.WRAPUP_COMPLETE> & {taskData?: TaskData};\n  [TaskEvent.TASK_WRAPUP]: BaseEvent<TaskEvent.TASK_WRAPUP> & {taskData?: TaskData};\n  [TaskEvent.RONA]: BaseEvent<TaskEvent.RONA> & {taskData?: TaskData; reason?: string};\n  [TaskEvent.CONTACT_ENDED]: BaseEvent<TaskEvent.CONTACT_ENDED> & {taskData: TaskData};\n  [TaskEvent.ASSIGN_FAILED]: BaseEvent<TaskEvent.ASSIGN_FAILED> & {reason?: string};\n  [TaskEvent.INVITE_FAILED]: BaseEvent<TaskEvent.INVITE_FAILED> & {reason?: string};\n  [TaskEvent.OUTBOUND_FAILED]: BaseEvent<TaskEvent.OUTBOUND_FAILED> & {\n    reason?: string;\n    taskData?: TaskData;\n  };\n  [TaskEvent.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_ACCEPT_FAILED> & {\n    taskData?: TaskData;\n  };\n  [TaskEvent.CAMPAIGN_PREVIEW_SKIP_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_SKIP_FAILED> & {\n    taskData?: TaskData;\n  };\n  [TaskEvent.CAMPAIGN_PREVIEW_REMOVE_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_REMOVE_FAILED> & {\n    taskData?: TaskData;\n  };\n  [TaskEvent.SWITCH_TO_MAIN_CALL]: BaseEvent<TaskEvent.SWITCH_TO_MAIN_CALL>;\n  [TaskEvent.SWITCH_TO_CONSULT]: BaseEvent<TaskEvent.SWITCH_TO_CONSULT>;\n  [TaskEvent.ACCEPT]: BaseEvent<TaskEvent.ACCEPT>;\n  [TaskEvent.DECLINE]: BaseEvent<TaskEvent.DECLINE>;\n  [TaskEvent.END]: BaseEvent<TaskEvent.END> & {taskData?: TaskData};\n  [TaskEvent.CTQ_CANCEL]: BaseEvent<TaskEvent.CTQ_CANCEL> & {taskData: TaskData};\n  [TaskEvent.CTQ_CANCEL_FAILED]: BaseEvent<TaskEvent.CTQ_CANCEL_FAILED> & {taskData: TaskData};\n}\n\n/**\n * Union of all possible event payloads\n */\nexport type TaskEventPayload = TaskEventPayloadMap[TaskEvent];\n\n/**\n * Type guard to check event type\n */\nexport function isEventOfType<T extends TaskEvent>(\n  event: TaskEventPayload | undefined,\n  type: T\n): event is TaskEventPayloadMap[T] {\n  return Boolean(event && event.type === type);\n}\n\n/**\n * Recording control state for UI controls computer\n */\nexport interface RecordingControlState {\n  available: boolean;\n  inProgress: boolean;\n}\n\n/**\n * State machine configuration type\n */\nexport interface TaskStateMachineConfig {\n  id: string;\n  initial: TaskState;\n  context: TaskContext;\n  states: Record<string, AnyStateNodeConfig>;\n}\n\nexport type TaskActionsMap = ActionFunctionMap<\n  TaskContext,\n  TaskEventPayload,\n  never,\n  {type: string; params: undefined},\n  never,\n  never,\n  EventObject\n>;\n\nexport type TaskActionArgs = ActionArgs<TaskContext, TaskEventPayload, TaskEventPayload>;\n"],"mappings":";;;;;;AASA,IAAAA,UAAA,GAAAC,OAAA;AATA;AACA;AACA;AACA;AACA;AACA;;AAMA;AACA;AACA;;AAgBA;AACA;AACA;;AAgBA;AACA;AACA;AACA;;AA2BA;AACA;AACA;;AAGA;AACA;AACA;;AAiHA;AACA;AACA;;AAGA;AACA;AACA;AACO,SAASC,aAAaA,CAC3BC,KAAmC,EACnCC,IAAO,EAC0B;EACjC,OAAOC,OAAO,CAACF,KAAK,IAAIA,KAAK,CAACC,IAAI,KAAKA,IAAI,CAAC;AAC9C;;AAEA;AACA;AACA;;AAMA;AACA;AACA","ignoreList":[]}

package/dist/services/task/types.js

@@ -586,6 +586,61 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_MULTI_LOGIN_HYDRATE"] = "task:multiLoginHydrate";
+  /**
+   * Triggered when a campaign preview contact is offered to the agent
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {
+   *   console.log('Campaign preview contact received:', data.interactionId);
+   *   // Handle campaign preview reservation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_RESERVATION"] = "task:campaignPreviewReservation";
+  /**
+   * Triggered when accepting a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview accept failed:', task.data.interactionId);
+   *   // Handle accept failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED"] = "task:campaignPreviewAcceptFailed";
+  /**
+   * Triggered when skipping a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview skip failed:', task.data.interactionId);
+   *   // Handle skip failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_SKIP_FAILED"] = "task:campaignPreviewSkipFailed";
+  /**
+   * Triggered when removing a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview remove failed:', task.data.interactionId);
+   *   // Handle remove failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED"] = "task:campaignPreviewRemoveFailed";
+  /**
+   * Triggered when a campaign contact is updated (e.g., after skip or remove, when the next contact is offered)
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, (task: ITask) => {
+   *   console.log('Campaign contact updated:', task.data.interactionId);
+   *   // Handle updated campaign contact (e.g., display next contact)
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_CONTACT_UPDATED"] = "task:campaignContactUpdated";
   return TASK_EVENTS;
 }({});
 /**
@@ -691,6 +746,10 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * Configuration parameters for initiating outbound dialer tasks
  * @public
  */
+/**
+ * Payload for campaign preview contact operations (accept, skip, remove)
+ * @public
+ */
 /**
  * Data structure for cleaning up contact resources
  * @public