@webex/contact-center 3.12.0-task-refactor.10 → 3.12.0-task-refactor.12

package/dist/services/task/Task.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","require","_xstate","_types","_constants","_constants2","_Utils","_MetricsManager","_interopRequireDefault","_constants3","_loggerProxy","_stateMachine","_uiControlsComputer","_AutoWrapup","e","__esModule","default","Task","EventEmitter","constructor","contact","data","uiControlConfig","wrapupData","agentId","channelType","resolveChannelType","metricsManager","MetricsManager","getInstance","webCallMap","currentUiControls","getDefaultUIControls","initializeStateMachine","setupAutoWrapupTimer","mediaType","interaction","MEDIA_CHANNEL","TELEPHONY","TASK_CHANNEL_TYPE","VOICE","DIGITAL","decline","unsupportedMethodError","pauseRecording","resumeRecording","resumeRecordingPayload","consult","consultPayload","endConsult","consultEndPayload","consultTransfer","consultTransferPayload","consultConference","exitConference","transferConference","switchCall","toggleMute","unregisterWebCallListeners","LoggerProxy","log","module","CC_FILE","method","interactionId","cancelAutoWrapupTimer","autoWrapup","clear","undefined","hold","resume","holdResume","uiControls","updateUiControls","forceEmit","nextControls","computeUIControls","shouldEmit","haveUIControlsChanged","emit","TASK_EVENTS","TASK_UI_CONTROLS_UPDATED","machine","createTaskStateMachine","actions","getStateMachineActionOverrides","stateMachineService","createActor","subscribe","snapshot","previousState","lastState","currentState","value","eventType","event","type","state","start","sendStateMachineEvent","send","getCurrentState","getSnapshot","context","stopStateMachine","stop","extractTaskDataFromEvent","taskData","autoAnswerIfNeeded","autoAnswerSupported","voiceVariant","VOICE_VARIANT","WEBRTC","shouldAutoAnswer","isAutoAnswering","info","TASK_FILE","accept","trackEvent","METRIC_EVENT_NAMES","TASK_AUTO_ANSWER_SUCCESS","taskId","isAutoAnswered","TASK_AUTO_ANSWERED","error","updateTaskData","TASK_AUTO_ANSWER_FAILED","message","updateTaskFromEvent","getCommonActionOverrides","getChannelSpecificActionOverrides","createEmitSelfAction","taskEvent","syncTaskDataFromEvent","emitTaskIncoming","TASK_INCOMING","emitTaskHydrate","TASK_HYDRATE","emitTaskOfferContact","TASK_OFFER_CONTACT","emitTaskAssigned","TASK_ASSIGNED","emitTaskEnd","TASK_END","emitTaskOfferConsult","TASK_OFFER_CONSULT","emitTaskConsultCreated","TASK_CONSULT_CREATED","emitTaskConsulting","isConsulted","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","emitTaskConsultAccepted","emitTaskConsultEnd","TASK_CONSULT_END","emitTaskConsultQueueCancelled","TASK_CONSULT_QUEUE_CANCELLED","emitTaskConsultQueueFailed","TASK_CONSULT_QUEUE_FAILED","emitTaskReject","reason","TASK_REJECT","emitTaskWrapup","shouldEmitWrapup","Boolean","wrapUpRequired","TASK_WRAPUP","emitTaskWrappedup","TASK_WRAPPEDUP","requestAutoAnswer","requestCleanup","TASK_CLEANUP","removeFromCollection","cleanupResources","wrapUpProps","METHODS","SETUP_AUTO_WRAPUP_TIMER","defaultWrapupReason","wrapUpReasonList","find","r","isDefault","intervalMs","autoWrapupInterval","AutoWrapup","allowCancelAutoWrapup","wrapup","wrapUpReason","name","auxCodeId","id","reconcileData","oldData","newData","Object","keys","forEach","key","Array","isArray","methodName","Error","updatedData","shouldOverwrite","pruneStaleInteractionMaps","incoming","incomingInteraction","currentInteraction","mapKey","incomingMap","currentMap","transfer","transferPayload","timeEvent","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","result","destinationType","DESTINATION_TYPE","QUEUE","vteamTransfer","blindTransfer","destination","to","isConsultTransfer","getCommonTrackingFieldForAQMResponse","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","end","requestInteractionId","mainInteractionId","TASK_END_SUCCESS","TASK_END_FAILED","response","wrapupPayload","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","length","wrapUpCode","exports"],"sources":["Task.ts"],"sourcesContent":["import {EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    return computeUIControls(currentState, context, this.data);\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: this.createEmitSelfAction(TASK_EVENTS.TASK_ASSIGNED, {\n        updateTaskData: true,\n      }),\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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{EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    const uiControls = computeUIControls(currentState, context, this.data);\n\n    return uiControls;\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskCampaignPreviewReservation: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION,\n        {updateTaskData: true}\n      ),\n      emitTaskCampaignPreviewAcceptFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED\n      ),\n      emitTaskCampaignPreviewSkipFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED\n      ),\n      emitTaskCampaignPreviewRemoveFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED\n      ),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        this.emit(TASK_EVENTS.TASK_ASSIGNED, this);\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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package/dist/services/task/TaskManager.js

@@ -110,7 +110,7 @@ class TaskManager extends _events.default {
     this.webRtcEnabled = webRtcEnabled;
   }
   handleIncomingWebCall = call => {
-    const currentTask = Object.values(this.taskCollection).find(t => t.data.interaction.mediaType === _types.MEDIA_CHANNEL.TELEPHONY);
+    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony' && !(0, _TaskUtils.isCampaignPreviewReservation)(task));
     if (currentTask) {
       this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);
       _loggerProxy.default.log(`Call mapped to task`, {
@@ -147,10 +147,24 @@ class TaskManager extends _events.default {
       // CC -> TaskEvent mappings (see TaskStateMachine comment for quick reference)
       case _types2.CC_EVENTS.AGENT_CONTACT_RESERVED:
         // AgentContactReserved -> TASK_INCOMING
+        if ((0, _TaskUtils.isCampaignPreviewTask)(payload)) {
+          return {
+            type: _stateMachine.TaskEvent.TASK_INCOMING,
+            taskData: payload,
+            isCampaignReservationAccept: true
+          };
+        }
         return {
           type: _stateMachine.TaskEvent.TASK_INCOMING,
           taskData: payload
         };
+      case _types2.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION:
+        // -> TASK_INCOMING (campaign branch via guard)
+        return {
+          type: _stateMachine.TaskEvent.TASK_INCOMING,
+          taskData: payload,
+          isCampaignReservationAccept: true
+        };
       case _types2.CC_EVENTS.AGENT_OFFER_CONTACT:
         // AgentOfferContact -> TASK_OFFERED
         return {
@@ -274,7 +288,7 @@ class TaskManager extends _events.default {
           type: _stateMachine.TaskEvent.CONTACT_ENDED,
           taskData: {
             ...payload,
-            wrapUpRequired: payload.interaction?.state !== 'new'
+            wrapUpRequired: (0, _TaskUtils.isCampaignPreviewTask)(payload) ? false : payload.agentsPendingWrapUp?.includes(agentId || '') || false
           }
         };
       case _types2.CC_EVENTS.AGENT_INVITE_FAILED:
@@ -299,6 +313,21 @@ class TaskManager extends _events.default {
           taskData: payload,
           reason: payload.reason
         };
+      case _types2.CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED:
+        return {
+          type: _stateMachine.TaskEvent.CAMPAIGN_PREVIEW_ACCEPT_FAILED,
+          taskData: payload
+        };
+      case _types2.CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED:
+        return {
+          type: _stateMachine.TaskEvent.CAMPAIGN_PREVIEW_SKIP_FAILED,
+          taskData: payload
+        };
+      case _types2.CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED:
+        return {
+          type: _stateMachine.TaskEvent.CAMPAIGN_PREVIEW_REMOVE_FAILED,
+          taskData: payload
+        };
       case _types2.CC_EVENTS.CONTACT_RECORDING_STARTED:
         return {
           type: _stateMachine.TaskEvent.RECORDING_STARTED,
@@ -450,7 +479,20 @@ class TaskManager extends _events.default {
       return null;
     }
     const interactionId = message.data.interactionId;
-    const task = this.taskCollection[interactionId];
+    const reservationInteractionId = message.data.reservationInteractionId;
+    let task = this.taskCollection[interactionId];
+
+    // When a campaign preview contact is accepted, the assigned event may arrive
+    // with a new interactionId while the task is stored under the original
+    // reservationInteractionId. Fall back to that key so the task is found.
+    if (!task && reservationInteractionId) {
+      task = this.taskCollection[reservationInteractionId];
+      if (task) {
+        // Re-key the task under the new interaction ID and remove the old entry
+        delete this.taskCollection[reservationInteractionId];
+        this.taskCollection[interactionId] = task;
+      }
+    }
     const wasConsultedTask = Boolean(task?.data?.isConsulted);
     const computeWrapUpRequired = () => {
       if (message.data.wrapUpRequired !== undefined) {
@@ -502,12 +544,110 @@ class TaskManager extends _events.default {
         return this.handleAgentContact(context);
       case _types2.CC_EVENTS.CONTACT_MERGED:
         return this.handleContactMergedEvent(context);
+      case _types2.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION:
+        return this.handleCampaignPreviewReservation(context);
+      case _types2.CC_EVENTS.CAMPAIGN_CONTACT_UPDATED:
+        return this.handleCampaignContactUpdated(context);
       default:
         return {
           task: context.task
         };
     }
   }
+  handleCampaignContactUpdated(context) {
+    const {
+      payload
+    } = context;
+    let {
+      task
+    } = context;
+    // CampaignContactUpdated is a non-terminal event (e.g., next contact after skip/remove).
+    // Update the task data and emit an event so consumers can react to the updated contact.
+    // Do NOT remove the task or emit TASK_END — cleanup is handled by CONTACT_ENDED.
+    if (task) {
+      // Carry forward campaign preview fields from existing task data since the updated
+      // contact payload may not include them, and reconcileData would delete them.
+      const existingCpd = task.data?.interaction?.callProcessingDetails;
+      const updatedData = {
+        ...payload
+      };
+      if (existingCpd) {
+        const campaignFields = {
+          ...(existingCpd.campaignPreviewAutoAction && {
+            campaignPreviewAutoAction: existingCpd.campaignPreviewAutoAction
+          }),
+          ...(existingCpd.campaignPreviewOfferTimeout && {
+            campaignPreviewOfferTimeout: existingCpd.campaignPreviewOfferTimeout
+          }),
+          ...(existingCpd.campaignPreviewSkipDisabled && {
+            campaignPreviewSkipDisabled: existingCpd.campaignPreviewSkipDisabled
+          }),
+          ...(existingCpd.campaignPreviewRemoveDisabled && {
+            campaignPreviewRemoveDisabled: existingCpd.campaignPreviewRemoveDisabled
+          })
+        };
+        if (!updatedData.interaction) {
+          updatedData.interaction = {};
+        }
+        updatedData.interaction = {
+          ...updatedData.interaction,
+          callProcessingDetails: {
+            ...campaignFields,
+            ...(updatedData.interaction.callProcessingDetails || {})
+          }
+        };
+      }
+      _loggerProxy.default.log('Campaign contact updated - carrying forward preview fields', {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: payload.interactionId,
+        data: {
+          hasCpd: !!updatedData.interaction?.callProcessingDetails,
+          autoAction: updatedData.interaction?.callProcessingDetails?.campaignPreviewAutoAction,
+          skipDisabled: updatedData.interaction?.callProcessingDetails?.campaignPreviewSkipDisabled,
+          removeDisabled: updatedData.interaction?.callProcessingDetails?.campaignPreviewRemoveDisabled
+        }
+      });
+      task = this.updateTaskData(task, updatedData);
+      task.emit(_types.TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, task);
+    }
+    return {
+      task
+    };
+  }
+
+  /**
+   * Creates or updates a task for campaign preview reservation.
+   * TASK_CAMPAIGN_PREVIEW_RESERVATION is emitted by the state machine (campaign TASK_INCOMING branch).
+   */
+  handleCampaignPreviewReservation(context) {
+    const {
+      payload
+    } = context;
+    let {
+      task
+    } = context;
+    _loggerProxy.default.log('Campaign preview reservation received', {
+      module: _constants.TASK_MANAGER_FILE,
+      method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+      interactionId: payload.interactionId
+    });
+    if (!task) {
+      task = _TaskFactory.default.createTask(this.contact, this.webCallingService, {
+        ...payload,
+        wrapUpRequired: false,
+        isConferenceInProgress: false,
+        isAutoAnswering: false
+      }, this.configFlags, this.wrapupData, this.agentId);
+      this.setupTaskListeners(task);
+      this.taskCollection[payload.interactionId] = task;
+    } else {
+      task = this.updateTaskData(task, payload);
+    }
+    return {
+      task
+    };
+  }
 
   /**
    * Handle AGENT_CONTACT_RESERVED event
@@ -591,12 +731,23 @@ class TaskManager extends _events.default {
       });
       this.emit(_types.TASK_EVENTS.TASK_INCOMING, t);
     });
+    task.on(_types.TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, t => {
+      _loggerProxy.default.log(`Campaign preview reservation event received`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: t.data?.interactionId
+      });
+      this.emit(_types.TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, t);
+    });
 
     // Listen for TASK_HYDRATE on the task and re-emit on TaskManager
     task.on(_types.TASK_EVENTS.TASK_HYDRATE, t => {
       // Task data is already updated by the task itself before emitting
       this.emit(_types.TASK_EVENTS.TASK_HYDRATE, t);
     });
+    task.on(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, t => {
+      this.emit(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, t);
+    });
 
     // Listen for internal cleanup signal emitted by the state machine
     task.on(_types.TASK_EVENTS.TASK_CLEANUP, (t, options) => {
@@ -688,19 +839,20 @@ class TaskManager extends _events.default {
    * @private
    */
   handleTaskCleanup(task) {
+    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks
     if (this.webCallingService.loginOption === _types3.LoginOption.BROWSER && task.data.interaction.mediaType === _types.MEDIA_CHANNEL.TELEPHONY && task instanceof _WebRTC.default) {
       task.unregisterWebCallListeners();
       this.webCallingService.cleanUpCall();
     }
     const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
     const isNew = task.data.interaction.state === 'new';
-    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;
+    const needsWrapUp = task.data.agentsPendingWrapUp?.includes(this.agentId) ?? false;
 
     // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
-    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
     // For non-OUTDIAL: remove if state is 'new'
     // Always remove if secondary EpDn agent
-    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction) || !needsWrapUp && isOutdial // For outdial tasks, needs wrap-up is false and state is "WRAPUP". We need to just remove the task.
+    ) {
       this.removeTaskFromCollection(task);
     }
   }