@webex/contact-center 3.12.0-task-refactor.1 → 3.12.0-task-refactor.3

package/src/services/task/state-machine/actions.ts

@@ -109,7 +109,20 @@ const deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefi
                   (p: any) => p?.isConsulted === true && !p?.hasLeft
                 )
             );
-            if (hasJoinedConsultee) updates.consultDestinationAgentJoined = true;
+            const cpd = taskData.interaction?.callProcessingDetails;
+            const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
+            if (hasJoinedConsultee || backendSaysJoined)
+              updates.consultDestinationAgentJoined = true;
+          }
+
+          if (!context.consultDestinationType && !updates.consultDestinationType) {
+            const hasEpDnParticipant = Boolean(
+              taskData.interaction.participants &&
+                Object.values(taskData.interaction.participants).some(
+                  (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft
+                )
+            );
+            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;
           }
 
           const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;

package/src/services/task/state-machine/guards.ts

@@ -100,7 +100,15 @@ export const guards = {
   isInteractionConsulting: ({event}: GuardParams): boolean => {
     const taskData = getTaskDataFromEvent(event);
 
-    return taskData?.interaction?.state === 'consulting';
+    if (taskData?.interaction?.state === 'consulting') return true;
+
+    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult
+    const cpd = taskData?.interaction?.callProcessingDetails;
+    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === 'connected') {
+      return true;
+    }
+
+    return false;
   },
 
   isInteractionHeld: ({event}: GuardParams): boolean => {

package/src/services/task/state-machine/uiControlsComputer.ts

@@ -112,10 +112,21 @@ function computeVoiceInteractionUIControls(
   // Note: ownership is used by some controls; keep computations local to those controls
 
   // Context flags (set by state machine actions)
-  const {consultInitiator, consultDestinationAgentJoined, consultCallHeld, consultFromConference} =
-    context;
+  const {
+    consultInitiator,
+    consultDestinationAgentJoined,
+    consultDestinationType,
+    consultCallHeld,
+    consultFromConference,
+  } = context;
   const {recordingControlsAvailable} = context;
 
+  // EP_DN consults are "ready" as soon as the consult is created (EP accepts routing immediately).
+  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.
+  const isEpDnConsult =
+    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);
+  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;
+
   const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;
   const stateImpliesConnected =
     state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;
@@ -217,7 +228,9 @@ function computeVoiceInteractionUIControls(
     // End: varies by state; during consulting only on main leg (consult held)
     end: (() => {
       if (!config.isEndTaskEnabled) return DISABLED;
-      if (hasParallelConsultLeg) return VISIBLE_DISABLED;
+      if (hasParallelConsultLeg) {
+        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      }
 
       if (isConsulting) {
         if (currentLeg === 'consult' && consultCallHeld) return DISABLED;
@@ -248,7 +261,7 @@ function computeVoiceInteractionUIControls(
         if (!consultInitiator) return DISABLED;
         if (consultLegOnHold) return VISIBLE_DISABLED;
 
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
       if (!hasFullControls || inConference) return DISABLED;
       if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;
@@ -316,7 +329,7 @@ function computeVoiceInteractionUIControls(
       if (!consultInitiator) return DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
 
-      return consultDestinationAgentJoined && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
 
     // Wrapup: wrapping up state
@@ -337,7 +350,7 @@ function computeVoiceInteractionUIControls(
       if (!inConference || !isConsulting) return DISABLED;
       if (!consultInitiator || isConsulted) return DISABLED;
 
-      return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
 
     // MergeToConference: mirrors conference control, enabled on both legs
@@ -345,7 +358,7 @@ function computeVoiceInteractionUIControls(
       if (!isConsulting || !consultInitiator) return DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
 
-      return consultDestinationAgentJoined && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
 
     // Switch: visible only on the currently active leg
@@ -353,11 +366,11 @@ function computeVoiceInteractionUIControls(
       if (currentLeg === 'consult') {
         if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;
 
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
 
       if (hasParallelConsultLeg && state === TaskState.CONNECTED) {
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
 
       return DISABLED;

package/test/unit/spec/services/config/index.ts

@@ -714,6 +714,7 @@ describe('AgentConfigService', () => {
     const mockOrgInfo = {
       tenantId: 'tenant123',
       timezone: 'GMT',
+      environment: 'produs1',
     };
 
     const mockSiteInfo = {