@webex/contact-center 3.12.0-task-refactor.1 → 3.12.0-task-refactor.2

package/dist/services/task/TaskManager.js

@@ -648,8 +648,19 @@ class TaskManager extends _events.default {
         isConsulted: false
       };
       task = _TaskFactory.default.createTask(this.contact, this.webCallingService, taskData, this.configFlags, this.wrapupData, this.agentId);
-      this.setupTaskListeners(task);
       this.taskCollection[payload.interactionId] = task;
+
+      // Transition the new task out of IDLE immediately so UI controls are
+      // computed before TASK_MERGED is emitted. This handles the race where
+      // AgentContactAssigned arrives before ContactMerged and gets dropped.
+      // Send HYDRATE before setupTaskListeners so the emitTaskHydrate action
+      // doesn't bubble up to the Widget (avoids duplicate listener registration).
+      task.sendStateMachineEvent({
+        type: _stateMachine.TaskEvent.HYDRATE,
+        taskData,
+        agentId: this.agentId
+      });
+      this.setupTaskListeners(task);
     }
     if (task) {
       this.emit(_types.TASK_EVENTS.TASK_MERGED, task);

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_TaskUtils","_TaskFactory","_WebRTC","_stateMachine","_taskDataNormalizer","e","__esModule","default","CC_EVENT_SET","Set","Object","values","CC_EVENTS","isCcEvent","value","has","TaskManager","EventEmitter","constructor","apiAIAssistant","contact","webCallingService","webSocketManager","rtdWebSocketManager","taskCollection","webRtcEnabled","registerTaskListeners","registerIncomingCallEvent","handleRealtimeWebsocketEvent","event","payload","JSON","parse","interactionId","data","conversationId","task","LoggerProxy","info","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_REAL_TIME_WEBSOCKET_EVENT","emit","type","error","setConfigFlags","configFlags","setWrapupData","wrapupData","setAgentId","agentId","getAgentId","setWebRtcEnabled","handleIncomingWebCall","call","currentTask","find","t","interaction","mediaType","MEDIA_CHANNEL","TELEPHONY","mapCallToTask","getCallId","log","HANDLE_INCOMING_WEB_CALL","eventPayload","mapEventToTaskStateMachineEvent","AGENT_CONTACT_RESERVED","sendStateMachineEvent","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","ccEvent","mediaResourceId","media","TaskEvent","TASK_INCOMING","taskData","AGENT_OFFER_CONTACT","TASK_OFFERED","AGENT_CONTACT","HYDRATE","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_OFFER_CONSULT","OFFER_CONSULT","isConsulted","AGENT_CONTACT_ASSIGNED","ASSIGN","AGENT_CONTACT_HELD","HOLD_SUCCESS","AGENT_CONTACT_UNHELD","UNHOLD_SUCCESS","AGENT_CONSULT_CREATED","CONSULT_CREATED","AGENT_CONSULTING","CONSULTING_ACTIVE","consultDestinationAgentJoined","AGENT_CONSULT_ENDED","CONSULT_END","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","CONSULT_FAILED","reason","AGENT_CTQ_CANCELLED","CTQ_CANCEL","AGENT_CTQ_CANCEL_FAILED","CTQ_CANCEL_FAILED","AGENT_BLIND_TRANSFERRED","AGENT_CONSULT_TRANSFERRED","AGENT_VTEAM_TRANSFERRED","TRANSFER_SUCCESS","AGENT_WRAPUP","TASK_WRAPUP","wrapUpRequired","AGENT_CONTACT_UNASSIGNED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFER_FAILED","AGENT_CONFERENCE_TRANSFER_FAILED","TRANSFER_FAILED","CONTACT_ENDED","state","AGENT_INVITE_FAILED","INVITE_FAILED","AGENT_CONTACT_ASSIGN_FAILED","ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","RONA","AGENT_OUTBOUND_FAILED","OUTBOUND_FAILED","CONTACT_RECORDING_STARTED","RECORDING_STARTED","CONTACT_RECORDING_PAUSED","PAUSE_RECORDING","CONTACT_RECORDING_RESUMED","RESUME_RECORDING","AGENT_WRAPPEDUP","WRAPUP_COMPLETE","AGENT_CONSULT_CONFERENCED","PARTICIPANT_JOINED_CONFERENCE","CONFERENCE_START","AGENT_CONSULT_CONFERENCE_FAILED","CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","CONFERENCE_END","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEAVE","participantId","AGENT_CONFERENCE_TRANSFERRED","TRANSFER_CONFERENCE_SUCCESS","message","parseWebSocketMessage","eventContext","prepareEventContext","actions","handleTaskLifecycleEvent","stateMachineEvent","updateTaskData","requestRealTimeTranscripts","eventType","keepalive","normalizeTaskData","wasConsultedTask","Boolean","computeWrapUpRequired","undefined","adjustedPayload","context","handleContactReserved","handleAgentContact","CONTACT_MERGED","handleContactMergedEvent","isConsultedTask","isSecondaryEpDnAgent","shouldAutoAnswer","shouldAutoAnswerTask","loginOption","isAutoAnswering","TaskFactory","createTask","setupTaskListeners","participants","isWrapUp","isConferenceInProgress","getIsConferenceInProgress","Error","snapshot","stateMachineService","getSnapshot","isConsultingFlow","destAgentId","consultDestinationAgentId","destinationType","consultDestinationType","TASK_EVENTS","REGISTER_TASK_LISTENERS","TASK_HYDRATE","TASK_CLEANUP","options","handleTaskCleanup","removeFromCollection","removeTaskFromCollection","cancelAutoWrapupTimer","REMOVE_TASK_FROM_COLLECTION","childInteractionId","TASK_MERGED","LoginOption","BROWSER","WebRTC","unregisterWebCallListeners","cleanUpCall","isOutdial","outboundType","isNew","needsWrapUp","agentsPendingWrapUp","length","action","TRANSCRIPT_EVENT_MAP","aiFeature","realtimeTranscripts","enable","sendEvent","AIAssistantEventType","CUSTOM_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","catch","REQUEST_REAL_TIME_TRANSCRIPTS","getTask","taskId","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {\n  MEDIA_CHANNEL,\n  TASK_EVENTS,\n  TaskData,\n  TaskId,\n  ITask,\n  WebSocketPayload,\n  WebSocketMessage,\n  TaskEventActions,\n  EventContext,\n} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS, TRANSCRIPT_EVENT_MAP} from './constants';\nimport {CC_EVENTS, WrapupData} from '../config/types';\nimport {ConfigFlags, LoginOption, AIAssistantEventType, AIAssistantEventName} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {getIsConferenceInProgress, isSecondaryEpDnAgent, shouldAutoAnswerTask} from './TaskUtils';\nimport TaskFactory from './TaskFactory';\nimport WebRTC from './voice/WebRTC';\nimport {TaskEvent, type TaskEventPayload} from './state-machine';\nimport {normalizeTaskData} from './taskDataNormalizer';\nimport {ApiAIAssistant} from '../ApiAiAssistant';\n\nconst CC_EVENT_SET = new Set<CC_EVENTS>(Object.values(CC_EVENTS) as CC_EVENTS[]);\n\nconst isCcEvent = (value: string): value is CC_EVENTS => CC_EVENT_SET.has(value as CC_EVENTS);\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private rtdWebSocketManager: WebSocketManager;\n  // eslint-disable-next-line no-use-before-define\n  private static taskManager: TaskManager;\n  private configFlags?: ConfigFlags;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  private apiAIAssistant?: ApiAIAssistant;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager: WebSocketManager\n  ) {\n    super();\n    this.apiAIAssistant = apiAIAssistant;\n    this.contact = contact;\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.rtdWebSocketManager = rtdWebSocketManager;\n    this.taskCollection = {};\n    this.webRtcEnabled = false;\n\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public handleRealtimeWebsocketEvent(event: string) {\n    try {\n      const payload = JSON.parse(event);\n\n      const interactionId = payload?.data?.data?.conversationId;\n      if (!interactionId) return;\n\n      const task = this.taskCollection[interactionId];\n      if (!task) {\n        LoggerProxy.info(`Realtime transcription task not found`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n          interactionId,\n        });\n\n        return;\n      }\n\n      task.emit(payload.type, payload.data);\n    } catch (error) {\n      LoggerProxy.error('Failed to parse RTD WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n        error,\n      });\n    }\n  }\n\n  /**\n   * Set config flags for task creation\n   */\n  public setConfigFlags(configFlags: ConfigFlags) {\n    this.configFlags = configFlags;\n  }\n\n  /**\n   * Set wrapup configuration data\n   */\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  /**\n   * Set agent ID for task operations\n   */\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (t) => t.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n\n      // Send TASK_INCOMING to state machine - it will emit on the task object\n      const eventPayload = TaskManager.mapEventToTaskStateMachineEvent(\n        CC_EVENTS.AGENT_CONTACT_RESERVED,\n        currentTask.data\n      );\n      if (eventPayload && currentTask) {\n        currentTask.sendStateMachineEvent(eventPayload);\n      }\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  /**\n   * Map WebSocket CC_EVENTS to state machine TaskEvent\n   * @param ccEvent - The CC_EVENT type from WebSocket\n   * @param payload - The event payload\n   * @param agentId - Optional agent ID for state detection (needed for HYDRATE)\n   * @returns TaskEventPayload for state machine or null if no mapping\n   */\n  private static mapEventToTaskStateMachineEvent(\n    ccEvent: CC_EVENTS,\n    payload: WebSocketPayload,\n    agentId?: string\n  ): TaskEventPayload | null {\n    const mediaResourceId =\n      payload.mediaResourceId ||\n      payload.interaction?.media?.[payload.interactionId]?.mediaResourceId;\n\n    switch (ccEvent) {\n      // CC -> TaskEvent mappings (see TaskStateMachine comment for quick reference)\n      case CC_EVENTS.AGENT_CONTACT_RESERVED: // AgentContactReserved -> TASK_INCOMING\n        return {type: TaskEvent.TASK_INCOMING, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONTACT: // AgentOfferContact -> TASK_OFFERED\n        return {type: TaskEvent.TASK_OFFERED, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT: // AgentContact -> HYDRATE\n        // Include agentId for state detection (e.g., checking isWrapUp in participant data)\n        return {type: TaskEvent.HYDRATE, taskData: payload, agentId};\n\n      case CC_EVENTS.CONTACT_UPDATED:\n        return {type: TaskEvent.CONTACT_UPDATED, taskData: payload};\n      case CC_EVENTS.CONTACT_OWNER_CHANGED:\n        return {type: TaskEvent.CONTACT_OWNER_CHANGED, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONSULT: // AgentOfferConsult -> OFFER_CONSULT\n        return {\n          type: TaskEvent.OFFER_CONSULT,\n          taskData: {...payload, isConsulted: true},\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGNED: // AgentContactAssigned -> ASSIGN\n        return {type: TaskEvent.ASSIGN, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT_HELD:\n        return {\n          type: TaskEvent.HOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_UNHELD:\n        return {\n          type: TaskEvent.UNHOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_CREATED:\n        return {\n          type: TaskEvent.CONSULT_CREATED,\n          taskData: {...payload, isConsulted: false},\n        };\n\n      case CC_EVENTS.AGENT_CONSULTING: // AgentConsulting -> CONSULTING_ACTIVE\n        // use context to figure out if it's the initiator or receiver using consultInitiator from context\n        return {\n          type: TaskEvent.CONSULTING_ACTIVE,\n          consultDestinationAgentJoined: true,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_ENDED: // AgentConsultEnded -> CONSULT_END\n        return {type: TaskEvent.CONSULT_END, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_FAILED:\n      case CC_EVENTS.AGENT_CTQ_FAILED:\n        return {type: TaskEvent.CONSULT_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCELLED:\n        return {type: TaskEvent.CTQ_CANCEL, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n        return {type: TaskEvent.CTQ_CANCEL_FAILED, taskData: payload};\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFERRED: // AgentBlindTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_CONSULT_TRANSFERRED: // AgentConsultTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_VTEAM_TRANSFERRED: // AgentVTeamTransferred -> TRANSFER_SUCCESS\n        return {\n          type: TaskEvent.TRANSFER_SUCCESS,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_WRAPUP:\n        return {type: TaskEvent.TASK_WRAPUP, taskData: {...payload, wrapUpRequired: true}};\n      case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n        return null; // Add WRAPUP if needed\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n        return {type: TaskEvent.TRANSFER_FAILED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_ENDED:\n        return {\n          type: TaskEvent.CONTACT_ENDED,\n          taskData: {\n            ...payload,\n            wrapUpRequired: payload.interaction?.state !== 'new',\n          },\n        };\n\n      case CC_EVENTS.AGENT_INVITE_FAILED:\n        return {type: TaskEvent.INVITE_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n        return {type: TaskEvent.ASSIGN_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n        return {type: TaskEvent.RONA, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n        return {type: TaskEvent.OUTBOUND_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.CONTACT_RECORDING_STARTED:\n        return {type: TaskEvent.RECORDING_STARTED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n        return {type: TaskEvent.PAUSE_RECORDING, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n        return {type: TaskEvent.RESUME_RECORDING, taskData: payload};\n\n      case CC_EVENTS.AGENT_WRAPPEDUP:\n        return {type: TaskEvent.WRAPUP_COMPLETE, taskData: payload};\n\n      // Conference events - these trigger state machine transition to CONFERENCING\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n      case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:\n        return {type: TaskEvent.CONFERENCE_START, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n        return {type: TaskEvent.CONFERENCE_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n        return {type: TaskEvent.CONFERENCE_END, taskData: payload};\n\n      case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:\n        return {\n          type: TaskEvent.PARTICIPANT_LEAVE,\n          taskData: payload,\n          participantId: payload?.participantId,\n        };\n\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n        return {type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS, taskData: payload};\n\n      default:\n        // Not all events need state machine mapping\n        return null;\n    }\n  }\n\n  /**\n   * Register WebSocket message listeners for task events\n   *\n   * Main entry point that orchestrates event processing through a clear pipeline:\n   * 1. Parse and validate incoming WebSocket messages\n   * 2. Prepare event context with task and state machine mappings\n   * 3. Handle task lifecycle (creation, updates, collection management)\n   * 4. Send events to state machine (task-level transitions/emissions)\n   * 5. Cleanup is triggered via task events emitted by the state machine\n   *\n   * This architecture separates concerns:\n   * - TaskManager: Manages task collection lifecycle and operational concerns\n   * - State Machine: Manages individual task state and event emissions\n   */\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      // Step 1: Parse and validate the message\n      const message = TaskManager.parseWebSocketMessage(event);\n      if (!message) return;\n\n      // Step 2: Prepare event context\n      const eventContext = this.prepareEventContext(message);\n      if (!eventContext) return;\n\n      const actions = this.handleTaskLifecycleEvent(eventContext);\n\n      const {task} = actions;\n      if (!task) return;\n\n      const {payload, stateMachineEvent} = eventContext;\n\n      // Always keep task.data updated (even for mapped events) so consumers relying\n      // on TaskManager-managed task instances see the latest payload.\n      if (payload) {\n        this.updateTaskData(task, payload);\n      }\n\n      // Send event to state machine - this will trigger all TASK_EVENTS emissions\n      // including TASK_INCOMING which is now handled via the state machine callbacks\n      if (stateMachineEvent) {\n        task.sendStateMachineEvent(stateMachineEvent);\n      }\n\n      // Send transcript start/stop events for relevant CC events\n      this.requestRealTimeTranscripts(eventContext.eventType, payload.interactionId);\n    });\n  }\n\n  /**\n   * Parse and validate WebSocket message\n   * @returns Parsed message or null if invalid/keepalive\n   */\n  private static parseWebSocketMessage(event: string): WebSocketMessage | null {\n    try {\n      const payload = JSON.parse(event) as WebSocketMessage;\n\n      // Filter out keepalive messages\n      if (payload?.keepalive === 'true' || payload?.keepalive === true) {\n        return null;\n      }\n\n      // Normalize task data if present\n      if (payload?.data?.interaction) {\n        payload.data = normalizeTaskData(payload.data);\n      }\n\n      return payload;\n    } catch (error) {\n      LoggerProxy.error('Failed to parse WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: 'parseWebSocketMessage',\n        error,\n      });\n\n      return null;\n    }\n  }\n\n  /**\n   * Prepare context for event processing\n   * @returns Event context or null if event type is invalid\n   */\n  private prepareEventContext(message: WebSocketMessage): EventContext | null {\n    const eventType = message.data?.type || message.type;\n\n    if (!eventType || !isCcEvent(eventType)) {\n      return null;\n    }\n\n    const interactionId = message.data.interactionId;\n    const task = this.taskCollection[interactionId];\n\n    const wasConsultedTask = Boolean(task?.data?.isConsulted);\n    const computeWrapUpRequired = () => {\n      if (message.data.wrapUpRequired !== undefined) {\n        return message.data.wrapUpRequired;\n      }\n      if (message.data.isConsulted !== undefined) {\n        return !message.data.isConsulted;\n      }\n\n      return !wasConsultedTask;\n    };\n\n    const adjustedPayload =\n      eventType === CC_EVENTS.AGENT_CONSULT_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_BLIND_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_VTEAM_TRANSFERRED\n        ? {\n            ...message.data,\n            wrapUpRequired: computeWrapUpRequired(),\n          }\n        : message.data;\n\n    const stateMachineEvent = TaskManager.mapEventToTaskStateMachineEvent(\n      eventType,\n      adjustedPayload,\n      this.agentId\n    );\n\n    LoggerProxy.info(`Handling task event ${eventType}`, {\n      module: TASK_MANAGER_FILE,\n      method: 'prepareEventContext',\n      interactionId,\n    });\n\n    return {\n      eventType,\n      payload: adjustedPayload,\n      task,\n      stateMachineEvent,\n    };\n  }\n\n  /**\n   * Handle task lifecycle events and determine required actions\n   *\n   * Delegates to specific event handlers based on event type. Each handler\n   * is responsible for TaskManager-level concerns:\n   * - Task creation and collection management\n   * - Metrics tracking\n   * - Resource cleanup decisions\n   *\n   * Note: Task-level state transitions and event emissions are handled by\n   * the task state machine via sendStateMachineEvent()\n   */\n  private handleTaskLifecycleEvent(context: EventContext): TaskEventActions {\n    const {eventType} = context;\n\n    switch (eventType) {\n      case CC_EVENTS.AGENT_CONTACT_RESERVED:\n        return this.handleContactReserved(context);\n\n      case CC_EVENTS.AGENT_CONTACT:\n        return this.handleAgentContact(context);\n\n      case CC_EVENTS.CONTACT_MERGED:\n        return this.handleContactMergedEvent(context);\n\n      default:\n        return {task: context.task};\n    }\n  }\n\n  /**\n   * Handle AGENT_CONTACT_RESERVED event\n   * Creates a new task; state machine event is sent during processing\n   */\n  private handleContactReserved(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    const isConsultedTask =\n      payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n    const shouldAutoAnswer = shouldAutoAnswerTask(\n      payload,\n      this.agentId,\n      this.webCallingService.loginOption,\n      this.webRtcEnabled\n    );\n\n    const taskData: TaskData = {\n      ...payload,\n      isConsulted: isConsultedTask,\n      isAutoAnswering: shouldAutoAnswer,\n    };\n\n    const task = TaskFactory.createTask(\n      this.contact,\n      this.webCallingService,\n      taskData,\n      this.configFlags,\n      this.wrapupData,\n      this.agentId\n    );\n\n    this.setupTaskListeners(task);\n    this.taskCollection[payload.interactionId] = task;\n\n    return {task};\n  }\n\n  /**\n   * Handle AGENT_CONTACT event\n   * Re-creates task if missing (multi-session scenario)\n   */\n  private handleAgentContact(context: EventContext): TaskEventActions {\n    let {task} = context;\n    const {payload} = context;\n\n    if (!task) {\n      const isConsultedTask =\n        payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n      const shouldAutoAnswer = shouldAutoAnswerTask(\n        payload,\n        this.agentId,\n        this.webCallingService.loginOption,\n        this.webRtcEnabled\n      );\n      const taskData: TaskData = {\n        ...payload,\n        isConsulted: isConsultedTask,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isAutoAnswering: shouldAutoAnswer,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.setupTaskListeners(task);\n      this.taskCollection[payload.interactionId] = task;\n    }\n\n    return {task};\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      throw new Error('Task not found for update');\n    }\n\n    const snapshot = task.stateMachineService?.getSnapshot?.();\n    const isConsultingFlow =\n      snapshot?.value === 'CONSULTING' || taskData.interaction?.state === 'consulting';\n\n    const updateTaskData = isConsultingFlow\n      ? {\n          ...taskData,\n          destAgentId: taskData.destAgentId ?? snapshot?.context?.consultDestinationAgentId ?? null,\n          destinationType:\n            taskData.destinationType ?? snapshot?.context?.consultDestinationType ?? null,\n        }\n      : taskData;\n\n    task.updateTaskData(updateTaskData);\n    this.taskCollection[taskData.interactionId] = task;\n\n    return task;\n  }\n\n  /**\n   * Setup listeners for task events that need to be bubbled up to TaskManager\n   * This replaces the previous callback injection pattern\n   */\n  private setupTaskListeners(task: ITask): void {\n    // Listen for TASK_INCOMING and re-emit so webex.cc can notify consumers\n    task.on(TASK_EVENTS.TASK_INCOMING, (t: ITask) => {\n      LoggerProxy.log(`Task incoming event received`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: t.data?.interactionId,\n      });\n\n      this.emit(TASK_EVENTS.TASK_INCOMING, t);\n    });\n\n    // Listen for TASK_HYDRATE on the task and re-emit on TaskManager\n    task.on(TASK_EVENTS.TASK_HYDRATE, (t: ITask) => {\n      // Task data is already updated by the task itself before emitting\n      this.emit(TASK_EVENTS.TASK_HYDRATE, t);\n    });\n\n    // Listen for internal cleanup signal emitted by the state machine\n    task.on(TASK_EVENTS.TASK_CLEANUP, (t: ITask, options?: {removeFromCollection?: boolean}) => {\n      this.handleTaskCleanup(t);\n      if (options?.removeFromCollection) {\n        const interactionId = t?.data?.interactionId;\n        if (interactionId && this.taskCollection[interactionId]) {\n          this.removeTaskFromCollection(t);\n        }\n      }\n    });\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (typeof task.cancelAutoWrapupTimer === 'function') {\n      task.cancelAutoWrapupTimer();\n    }\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMergedEvent(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    let task = context.task;\n\n    if (payload.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[payload.childInteractionId]);\n    }\n\n    if (task) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n      // update the task data\n      this.updateTaskData(task, payload);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n\n      const taskData: TaskData = {\n        ...payload,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isConsulted: false,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.setupTaskListeners(task);\n      this.taskCollection[payload.interactionId] = task;\n    }\n\n    if (task) {\n      this.emit(TASK_EVENTS.TASK_MERGED, task);\n    }\n\n    return {task};\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY &&\n      task instanceof WebRTC\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * Sends transcript start/stop event based on the CC event type.\n   * Fire-and-forget; errors are logged but do not interrupt event processing.\n   */\n  private requestRealTimeTranscripts(eventType: string, interactionId: string): void {\n    const action = TRANSCRIPT_EVENT_MAP[eventType];\n    if (!action || !this.apiAIAssistant) return;\n    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable === false) return;\n\n    this.apiAIAssistant\n      .sendEvent(\n        this.agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.GET_TRANSCRIPTS,\n        action\n      )\n      .catch((error) => {\n        LoggerProxy.error(`Failed to send transcript ${action} event`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REQUEST_REAL_TIME_TRANSCRIPTS,\n          interactionId,\n          error,\n        });\n      });\n  }\n\n  public getTask(taskId: TaskId): ITask {\n    return this.taskCollection[taskId];\n  }\n\n  public getAllTasks(): Record<TaskId, ITask> {\n    return {...this.taskCollection};\n  }\n\n  public static getTaskManager(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager?: WebSocketManager\n  ): TaskManager {\n    if (!TaskManager.taskManager) {\n      TaskManager.taskManager = new TaskManager(\n        apiAIAssistant,\n        contact,\n        webCallingService,\n        webSocketManager,\n        rtdWebSocketManager\n      );\n    }\n\n    return TaskManager.taskManager;\n  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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {\n  MEDIA_CHANNEL,\n  TASK_EVENTS,\n  TaskData,\n  TaskId,\n  ITask,\n  WebSocketPayload,\n  WebSocketMessage,\n  TaskEventActions,\n  EventContext,\n} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS, TRANSCRIPT_EVENT_MAP} from './constants';\nimport {CC_EVENTS, WrapupData} from '../config/types';\nimport {ConfigFlags, LoginOption, AIAssistantEventType, AIAssistantEventName} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {getIsConferenceInProgress, isSecondaryEpDnAgent, shouldAutoAnswerTask} from './TaskUtils';\nimport TaskFactory from './TaskFactory';\nimport WebRTC from './voice/WebRTC';\nimport {TaskEvent, type TaskEventPayload} from './state-machine';\nimport {normalizeTaskData} from './taskDataNormalizer';\nimport {ApiAIAssistant} from '../ApiAiAssistant';\n\nconst CC_EVENT_SET = new Set<CC_EVENTS>(Object.values(CC_EVENTS) as CC_EVENTS[]);\n\nconst isCcEvent = (value: string): value is CC_EVENTS => CC_EVENT_SET.has(value as CC_EVENTS);\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private rtdWebSocketManager: WebSocketManager;\n  // eslint-disable-next-line no-use-before-define\n  private static taskManager: TaskManager;\n  private configFlags?: ConfigFlags;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  private apiAIAssistant?: ApiAIAssistant;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager: WebSocketManager\n  ) {\n    super();\n    this.apiAIAssistant = apiAIAssistant;\n    this.contact = contact;\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.rtdWebSocketManager = rtdWebSocketManager;\n    this.taskCollection = {};\n    this.webRtcEnabled = false;\n\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public handleRealtimeWebsocketEvent(event: string) {\n    try {\n      const payload = JSON.parse(event);\n\n      const interactionId = payload?.data?.data?.conversationId;\n      if (!interactionId) return;\n\n      const task = this.taskCollection[interactionId];\n      if (!task) {\n        LoggerProxy.info(`Realtime transcription task not found`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n          interactionId,\n        });\n\n        return;\n      }\n\n      task.emit(payload.type, payload.data);\n    } catch (error) {\n      LoggerProxy.error('Failed to parse RTD WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n        error,\n      });\n    }\n  }\n\n  /**\n   * Set config flags for task creation\n   */\n  public setConfigFlags(configFlags: ConfigFlags) {\n    this.configFlags = configFlags;\n  }\n\n  /**\n   * Set wrapup configuration data\n   */\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  /**\n   * Set agent ID for task operations\n   */\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (t) => t.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n\n      // Send TASK_INCOMING to state machine - it will emit on the task object\n      const eventPayload = TaskManager.mapEventToTaskStateMachineEvent(\n        CC_EVENTS.AGENT_CONTACT_RESERVED,\n        currentTask.data\n      );\n      if (eventPayload && currentTask) {\n        currentTask.sendStateMachineEvent(eventPayload);\n      }\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  /**\n   * Map WebSocket CC_EVENTS to state machine TaskEvent\n   * @param ccEvent - The CC_EVENT type from WebSocket\n   * @param payload - The event payload\n   * @param agentId - Optional agent ID for state detection (needed for HYDRATE)\n   * @returns TaskEventPayload for state machine or null if no mapping\n   */\n  private static mapEventToTaskStateMachineEvent(\n    ccEvent: CC_EVENTS,\n    payload: WebSocketPayload,\n    agentId?: string\n  ): TaskEventPayload | null {\n    const mediaResourceId =\n      payload.mediaResourceId ||\n      payload.interaction?.media?.[payload.interactionId]?.mediaResourceId;\n\n    switch (ccEvent) {\n      // CC -> TaskEvent mappings (see TaskStateMachine comment for quick reference)\n      case CC_EVENTS.AGENT_CONTACT_RESERVED: // AgentContactReserved -> TASK_INCOMING\n        return {type: TaskEvent.TASK_INCOMING, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONTACT: // AgentOfferContact -> TASK_OFFERED\n        return {type: TaskEvent.TASK_OFFERED, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT: // AgentContact -> HYDRATE\n        // Include agentId for state detection (e.g., checking isWrapUp in participant data)\n        return {type: TaskEvent.HYDRATE, taskData: payload, agentId};\n\n      case CC_EVENTS.CONTACT_UPDATED:\n        return {type: TaskEvent.CONTACT_UPDATED, taskData: payload};\n      case CC_EVENTS.CONTACT_OWNER_CHANGED:\n        return {type: TaskEvent.CONTACT_OWNER_CHANGED, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONSULT: // AgentOfferConsult -> OFFER_CONSULT\n        return {\n          type: TaskEvent.OFFER_CONSULT,\n          taskData: {...payload, isConsulted: true},\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGNED: // AgentContactAssigned -> ASSIGN\n        return {type: TaskEvent.ASSIGN, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT_HELD:\n        return {\n          type: TaskEvent.HOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_UNHELD:\n        return {\n          type: TaskEvent.UNHOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_CREATED:\n        return {\n          type: TaskEvent.CONSULT_CREATED,\n          taskData: {...payload, isConsulted: false},\n        };\n\n      case CC_EVENTS.AGENT_CONSULTING: // AgentConsulting -> CONSULTING_ACTIVE\n        // use context to figure out if it's the initiator or receiver using consultInitiator from context\n        return {\n          type: TaskEvent.CONSULTING_ACTIVE,\n          consultDestinationAgentJoined: true,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_ENDED: // AgentConsultEnded -> CONSULT_END\n        return {type: TaskEvent.CONSULT_END, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_FAILED:\n      case CC_EVENTS.AGENT_CTQ_FAILED:\n        return {type: TaskEvent.CONSULT_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCELLED:\n        return {type: TaskEvent.CTQ_CANCEL, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n        return {type: TaskEvent.CTQ_CANCEL_FAILED, taskData: payload};\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFERRED: // AgentBlindTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_CONSULT_TRANSFERRED: // AgentConsultTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_VTEAM_TRANSFERRED: // AgentVTeamTransferred -> TRANSFER_SUCCESS\n        return {\n          type: TaskEvent.TRANSFER_SUCCESS,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_WRAPUP:\n        return {type: TaskEvent.TASK_WRAPUP, taskData: {...payload, wrapUpRequired: true}};\n      case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n        return null; // Add WRAPUP if needed\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n        return {type: TaskEvent.TRANSFER_FAILED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_ENDED:\n        return {\n          type: TaskEvent.CONTACT_ENDED,\n          taskData: {\n            ...payload,\n            wrapUpRequired: payload.interaction?.state !== 'new',\n          },\n        };\n\n      case CC_EVENTS.AGENT_INVITE_FAILED:\n        return {type: TaskEvent.INVITE_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n        return {type: TaskEvent.ASSIGN_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n        return {type: TaskEvent.RONA, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n        return {type: TaskEvent.OUTBOUND_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.CONTACT_RECORDING_STARTED:\n        return {type: TaskEvent.RECORDING_STARTED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n        return {type: TaskEvent.PAUSE_RECORDING, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n        return {type: TaskEvent.RESUME_RECORDING, taskData: payload};\n\n      case CC_EVENTS.AGENT_WRAPPEDUP:\n        return {type: TaskEvent.WRAPUP_COMPLETE, taskData: payload};\n\n      // Conference events - these trigger state machine transition to CONFERENCING\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n      case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:\n        return {type: TaskEvent.CONFERENCE_START, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n        return {type: TaskEvent.CONFERENCE_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n        return {type: TaskEvent.CONFERENCE_END, taskData: payload};\n\n      case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:\n        return {\n          type: TaskEvent.PARTICIPANT_LEAVE,\n          taskData: payload,\n          participantId: payload?.participantId,\n        };\n\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n        return {type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS, taskData: payload};\n\n      default:\n        // Not all events need state machine mapping\n        return null;\n    }\n  }\n\n  /**\n   * Register WebSocket message listeners for task events\n   *\n   * Main entry point that orchestrates event processing through a clear pipeline:\n   * 1. Parse and validate incoming WebSocket messages\n   * 2. Prepare event context with task and state machine mappings\n   * 3. Handle task lifecycle (creation, updates, collection management)\n   * 4. Send events to state machine (task-level transitions/emissions)\n   * 5. Cleanup is triggered via task events emitted by the state machine\n   *\n   * This architecture separates concerns:\n   * - TaskManager: Manages task collection lifecycle and operational concerns\n   * - State Machine: Manages individual task state and event emissions\n   */\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      // Step 1: Parse and validate the message\n      const message = TaskManager.parseWebSocketMessage(event);\n      if (!message) return;\n\n      // Step 2: Prepare event context\n      const eventContext = this.prepareEventContext(message);\n      if (!eventContext) return;\n\n      const actions = this.handleTaskLifecycleEvent(eventContext);\n\n      const {task} = actions;\n      if (!task) return;\n\n      const {payload, stateMachineEvent} = eventContext;\n\n      // Always keep task.data updated (even for mapped events) so consumers relying\n      // on TaskManager-managed task instances see the latest payload.\n      if (payload) {\n        this.updateTaskData(task, payload);\n      }\n\n      // Send event to state machine - this will trigger all TASK_EVENTS emissions\n      // including TASK_INCOMING which is now handled via the state machine callbacks\n      if (stateMachineEvent) {\n        task.sendStateMachineEvent(stateMachineEvent);\n      }\n\n      // Send transcript start/stop events for relevant CC events\n      this.requestRealTimeTranscripts(eventContext.eventType, payload.interactionId);\n    });\n  }\n\n  /**\n   * Parse and validate WebSocket message\n   * @returns Parsed message or null if invalid/keepalive\n   */\n  private static parseWebSocketMessage(event: string): WebSocketMessage | null {\n    try {\n      const payload = JSON.parse(event) as WebSocketMessage;\n\n      // Filter out keepalive messages\n      if (payload?.keepalive === 'true' || payload?.keepalive === true) {\n        return null;\n      }\n\n      // Normalize task data if present\n      if (payload?.data?.interaction) {\n        payload.data = normalizeTaskData(payload.data);\n      }\n\n      return payload;\n    } catch (error) {\n      LoggerProxy.error('Failed to parse WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: 'parseWebSocketMessage',\n        error,\n      });\n\n      return null;\n    }\n  }\n\n  /**\n   * Prepare context for event processing\n   * @returns Event context or null if event type is invalid\n   */\n  private prepareEventContext(message: WebSocketMessage): EventContext | null {\n    const eventType = message.data?.type || message.type;\n\n    if (!eventType || !isCcEvent(eventType)) {\n      return null;\n    }\n\n    const interactionId = message.data.interactionId;\n    const task = this.taskCollection[interactionId];\n\n    const wasConsultedTask = Boolean(task?.data?.isConsulted);\n    const computeWrapUpRequired = () => {\n      if (message.data.wrapUpRequired !== undefined) {\n        return message.data.wrapUpRequired;\n      }\n      if (message.data.isConsulted !== undefined) {\n        return !message.data.isConsulted;\n      }\n\n      return !wasConsultedTask;\n    };\n\n    const adjustedPayload =\n      eventType === CC_EVENTS.AGENT_CONSULT_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_BLIND_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_VTEAM_TRANSFERRED\n        ? {\n            ...message.data,\n            wrapUpRequired: computeWrapUpRequired(),\n          }\n        : message.data;\n\n    const stateMachineEvent = TaskManager.mapEventToTaskStateMachineEvent(\n      eventType,\n      adjustedPayload,\n      this.agentId\n    );\n\n    LoggerProxy.info(`Handling task event ${eventType}`, {\n      module: TASK_MANAGER_FILE,\n      method: 'prepareEventContext',\n      interactionId,\n    });\n\n    return {\n      eventType,\n      payload: adjustedPayload,\n      task,\n      stateMachineEvent,\n    };\n  }\n\n  /**\n   * Handle task lifecycle events and determine required actions\n   *\n   * Delegates to specific event handlers based on event type. Each handler\n   * is responsible for TaskManager-level concerns:\n   * - Task creation and collection management\n   * - Metrics tracking\n   * - Resource cleanup decisions\n   *\n   * Note: Task-level state transitions and event emissions are handled by\n   * the task state machine via sendStateMachineEvent()\n   */\n  private handleTaskLifecycleEvent(context: EventContext): TaskEventActions {\n    const {eventType} = context;\n\n    switch (eventType) {\n      case CC_EVENTS.AGENT_CONTACT_RESERVED:\n        return this.handleContactReserved(context);\n\n      case CC_EVENTS.AGENT_CONTACT:\n        return this.handleAgentContact(context);\n\n      case CC_EVENTS.CONTACT_MERGED:\n        return this.handleContactMergedEvent(context);\n\n      default:\n        return {task: context.task};\n    }\n  }\n\n  /**\n   * Handle AGENT_CONTACT_RESERVED event\n   * Creates a new task; state machine event is sent during processing\n   */\n  private handleContactReserved(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    const isConsultedTask =\n      payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n    const shouldAutoAnswer = shouldAutoAnswerTask(\n      payload,\n      this.agentId,\n      this.webCallingService.loginOption,\n      this.webRtcEnabled\n    );\n\n    const taskData: TaskData = {\n      ...payload,\n      isConsulted: isConsultedTask,\n      isAutoAnswering: shouldAutoAnswer,\n    };\n\n    const task = TaskFactory.createTask(\n      this.contact,\n      this.webCallingService,\n      taskData,\n      this.configFlags,\n      this.wrapupData,\n      this.agentId\n    );\n\n    this.setupTaskListeners(task);\n    this.taskCollection[payload.interactionId] = task;\n\n    return {task};\n  }\n\n  /**\n   * Handle AGENT_CONTACT event\n   * Re-creates task if missing (multi-session scenario)\n   */\n  private handleAgentContact(context: EventContext): TaskEventActions {\n    let {task} = context;\n    const {payload} = context;\n\n    if (!task) {\n      const isConsultedTask =\n        payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n      const shouldAutoAnswer = shouldAutoAnswerTask(\n        payload,\n        this.agentId,\n        this.webCallingService.loginOption,\n        this.webRtcEnabled\n      );\n      const taskData: TaskData = {\n        ...payload,\n        isConsulted: isConsultedTask,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isAutoAnswering: shouldAutoAnswer,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.setupTaskListeners(task);\n      this.taskCollection[payload.interactionId] = task;\n    }\n\n    return {task};\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      throw new Error('Task not found for update');\n    }\n\n    const snapshot = task.stateMachineService?.getSnapshot?.();\n    const isConsultingFlow =\n      snapshot?.value === 'CONSULTING' || taskData.interaction?.state === 'consulting';\n\n    const updateTaskData = isConsultingFlow\n      ? {\n          ...taskData,\n          destAgentId: taskData.destAgentId ?? snapshot?.context?.consultDestinationAgentId ?? null,\n          destinationType:\n            taskData.destinationType ?? snapshot?.context?.consultDestinationType ?? null,\n        }\n      : taskData;\n\n    task.updateTaskData(updateTaskData);\n    this.taskCollection[taskData.interactionId] = task;\n\n    return task;\n  }\n\n  /**\n   * Setup listeners for task events that need to be bubbled up to TaskManager\n   * This replaces the previous callback injection pattern\n   */\n  private setupTaskListeners(task: ITask): void {\n    // Listen for TASK_INCOMING and re-emit so webex.cc can notify consumers\n    task.on(TASK_EVENTS.TASK_INCOMING, (t: ITask) => {\n      LoggerProxy.log(`Task incoming event received`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: t.data?.interactionId,\n      });\n\n      this.emit(TASK_EVENTS.TASK_INCOMING, t);\n    });\n\n    // Listen for TASK_HYDRATE on the task and re-emit on TaskManager\n    task.on(TASK_EVENTS.TASK_HYDRATE, (t: ITask) => {\n      // Task data is already updated by the task itself before emitting\n      this.emit(TASK_EVENTS.TASK_HYDRATE, t);\n    });\n\n    // Listen for internal cleanup signal emitted by the state machine\n    task.on(TASK_EVENTS.TASK_CLEANUP, (t: ITask, options?: {removeFromCollection?: boolean}) => {\n      this.handleTaskCleanup(t);\n      if (options?.removeFromCollection) {\n        const interactionId = t?.data?.interactionId;\n        if (interactionId && this.taskCollection[interactionId]) {\n          this.removeTaskFromCollection(t);\n        }\n      }\n    });\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (typeof task.cancelAutoWrapupTimer === 'function') {\n      task.cancelAutoWrapupTimer();\n    }\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMergedEvent(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    let task = context.task;\n\n    if (payload.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[payload.childInteractionId]);\n    }\n\n    if (task) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n      // update the task data\n      this.updateTaskData(task, payload);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n\n      const taskData: TaskData = {\n        ...payload,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isConsulted: false,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[payload.interactionId] = task;\n\n      // Transition the new task out of IDLE immediately so UI controls are\n      // computed before TASK_MERGED is emitted. This handles the race where\n      // AgentContactAssigned arrives before ContactMerged and gets dropped.\n      // Send HYDRATE before setupTaskListeners so the emitTaskHydrate action\n      // doesn't bubble up to the Widget (avoids duplicate listener registration).\n      task.sendStateMachineEvent({\n        type: TaskEvent.HYDRATE,\n        taskData,\n        agentId: this.agentId,\n      } as TaskEventPayload);\n\n      this.setupTaskListeners(task);\n    }\n\n    if (task) {\n      this.emit(TASK_EVENTS.TASK_MERGED, task);\n    }\n\n    return {task};\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY &&\n      task instanceof WebRTC\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * Sends transcript start/stop event based on the CC event type.\n   * Fire-and-forget; errors are logged but do not interrupt event processing.\n   */\n  private requestRealTimeTranscripts(eventType: string, interactionId: string): void {\n    const action = TRANSCRIPT_EVENT_MAP[eventType];\n    if (!action || !this.apiAIAssistant) return;\n    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable === false) return;\n\n    this.apiAIAssistant\n      .sendEvent(\n        this.agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.GET_TRANSCRIPTS,\n        action\n      )\n      .catch((error) => {\n        LoggerProxy.error(`Failed to send transcript ${action} event`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REQUEST_REAL_TIME_TRANSCRIPTS,\n          interactionId,\n          error,\n        });\n      });\n  }\n\n  public getTask(taskId: TaskId): ITask {\n    return this.taskCollection[taskId];\n  }\n\n  public getAllTasks(): Record<TaskId, ITask> {\n    return {...this.taskCollection};\n  }\n\n  public static getTaskManager(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager?: WebSocketManager\n  ): TaskManager {\n    if (!TaskManager.taskManager) {\n      TaskManager.taskManager = new TaskManager(\n        apiAIAssistant,\n        contact,\n        webCallingService,\n        webSocketManager,\n        rtdWebSocketManager\n      );\n    }\n\n    return TaskManager.taskManager;\n  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package/dist/services/task/state-machine/actions.js

@@ -75,7 +75,13 @@ const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
   if (taskData.interaction?.state === 'consulting') {
     if (!context.consultDestinationAgentJoined) {
       const hasJoinedConsultee = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.isConsulted === true && !p?.hasLeft));
-      if (hasJoinedConsultee) updates.consultDestinationAgentJoined = true;
+      const cpd = taskData.interaction?.callProcessingDetails;
+      const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
+      if (hasJoinedConsultee || backendSaysJoined) updates.consultDestinationAgentJoined = true;
+    }
+    if (!context.consultDestinationType && !updates.consultDestinationType) {
+      const hasEpDnParticipant = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.pType === 'EP-DN' && !p?.hasLeft));
+      if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint';
     }
     const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
     if (effectiveConsultInitiator) {

package/dist/services/task/state-machine/actions.js.map

@@ -1 +1 @@
-{"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","deriveTaskDataUpdates","context","updates","destAgentId","consultDestinationAgentId","state","destinationType","consultDestinationType","consultInitiator","uiControlConfig","agentId","consultDestinationAgentJoined","hasJoinedConsultee","Boolean","participants","Object","values","some","p","hasLeft","effectiveConsultInitiator","consultMediaId","consultMediaResourceId","consultMedia","media","find","m","mType","consultCallHeld","isHold","getTaskDataFromEvent","event","createInitialContext","initialState","TaskState","IDLE","baseContext","exitingConference","consultFromConference","transferConferenceRequested","uiControls","getDefaultUIControls","computeUIControls","updateUIControls","currentState","assign","actions","exports","initializeTask","updateTaskData","setConsultInitiator","type","TaskEvent","CONSULT","handleConsultFailed","handleConferenceStarted","setConsultDestination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {TaskEvent, TaskState} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        if (taskData.destAgentId) {\n          updates.consultDestinationAgentId = taskData.destAgentId;\n        }\n        if (taskData.interaction?.state === 'consulting' && taskData.destinationType) {\n          updates.consultDestinationType = taskData.destinationType as DestinationType;\n        }\n\n        if (!context.consultInitiator) {\n          const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            taskData.interaction?.state === 'consulting' &&\n            taskData.isConsulted === false\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        if (taskData.interaction?.state === 'consulting') {\n          if (!context.consultDestinationAgentJoined) {\n            const hasJoinedConsultee = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some(\n                  (p: any) => p?.isConsulted === true && !p?.hasLeft\n                )\n            );\n            if (hasJoinedConsultee) updates.consultDestinationAgentJoined = true;\n          }\n\n          const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n          if (effectiveConsultInitiator) {\n            const consultMediaId = taskData.consultMediaResourceId;\n            const consultMedia: any = consultMediaId\n              ? taskData.interaction.media?.[consultMediaId]\n              : Object.values(taskData.interaction.media ?? {}).find(\n                  (m: any) => m?.mType === 'consult'\n                );\n            if (consultMedia) {\n              updates.consultCallHeld = Boolean(consultMedia.isHold);\n            }\n          }\n        }\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId = 'destAgentId' in event ? event.destAgentId ?? null : null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign({\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultInitiator: false,\n    exitingConference: false,\n    consultCallHeld: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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(() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        if (taskData.destAgentId) {\n          updates.consultDestinationAgentId = taskData.destAgentId;\n        }\n        if (taskData.interaction?.state === 'consulting' && taskData.destinationType) {\n          updates.consultDestinationType = taskData.destinationType as DestinationType;\n        }\n\n        if (!context.consultInitiator) {\n          const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            taskData.interaction?.state === 'consulting' &&\n            taskData.isConsulted === false\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        if (taskData.interaction?.state === 'consulting') {\n          if (!context.consultDestinationAgentJoined) {\n            const hasJoinedConsultee = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some(\n                  (p: any) => p?.isConsulted === true && !p?.hasLeft\n                )\n            );\n            const cpd = taskData.interaction?.callProcessingDetails;\n            const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n            if (hasJoinedConsultee || backendSaysJoined)\n              updates.consultDestinationAgentJoined = true;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some(\n                  (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n                )\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n          if (effectiveConsultInitiator) {\n            const consultMediaId = taskData.consultMediaResourceId;\n            const consultMedia: any = consultMediaId\n              ? taskData.interaction.media?.[consultMediaId]\n              : Object.values(taskData.interaction.media ?? {}).find(\n                  (m: any) => m?.mType === 'consult'\n                );\n            if (consultMedia) {\n              updates.consultCallHeld = Boolean(consultMedia.isHold);\n            }\n          }\n        }\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId = 'destAgentId' in event ? event.destAgentId ?? null : null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign({\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultInitiator: false,\n    exitingConference: false,\n    consultCallHeld: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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package/dist/services/task/state-machine/guards.js

@@ -83,7 +83,14 @@ const guards = exports.guards = {
     event
   }) => {
     const taskData = getTaskDataFromEvent(event);
-    return taskData?.interaction?.state === 'consulting';
+    if (taskData?.interaction?.state === 'consulting') return true;
+
+    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult
+    const cpd = taskData?.interaction?.callProcessingDetails;
+    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === 'connected') {
+      return true;
+    }
+    return false;
   },
   isInteractionHeld: ({
     event

package/dist/services/task/state-machine/guards.js.map

@@ -1 +1 @@
-{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","interaction","participants","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","state","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","media","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","shouldDowngradeConferenceToConnected","eventTaskData","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","relationshipType","callProcessingDetails","shouldWrapUp","type","TaskEvent","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n} from '../TaskUtils';\nimport {TaskEvent} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === 'consulting';\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === 'connected';\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === 'conference') return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === 'consulting'\n    );\n  },\n\n  // Wrapup Guards\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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+{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","interaction","participants","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","state","cpd","callProcessingDetails","relationshipType","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","media","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","shouldDowngradeConferenceToConnected","eventTaskData","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","shouldWrapUp","type","TaskEvent","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n} from '../TaskUtils';\nimport {TaskEvent} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'consulting') return true;\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === 'connected') {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === 'connected';\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === 'conference') return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === 'consulting'\n    );\n  },\n\n  // Wrapup Guards\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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package/dist/services/task/state-machine/uiControlsComputer.js

@@ -84,12 +84,18 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
   const {
     consultInitiator,
     consultDestinationAgentJoined,
+    consultDestinationType,
     consultCallHeld,
     consultFromConference
   } = context;
   const {
     recordingControlsAvailable
   } = context;
+
+  // EP_DN consults are "ready" as soon as the consult is created (EP accepts routing immediately).
+  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.
+  const isEpDnConsult = consultDestinationType === 'entryPoint' || consultDestinationType === 'EP-DN';
+  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;
   const stateImpliesHeld = state === _constants.TaskState.HELD || state === _constants.TaskState.RESUME_INITIATING;
   const stateImpliesConnected = state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HOLD_INITIATING;
   const isHeld = stateImpliesHeld || serverHold === true;
@@ -156,7 +162,9 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     // End: varies by state; during consulting only on main leg (consult held)
     end: (() => {
       if (!config.isEndTaskEnabled) return DISABLED;
-      if (hasParallelConsultLeg) return VISIBLE_DISABLED;
+      if (hasParallelConsultLeg) {
+        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      }
       if (isConsulting) {
         if (currentLeg === 'consult' && consultCallHeld) return DISABLED;
         return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;
@@ -179,7 +187,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       if (isConsulting) {
         if (!consultInitiator) return DISABLED;
         if (consultLegOnHold) return VISIBLE_DISABLED;
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
       if (!hasFullControls || inConference) return DISABLED;
       if (state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HELD) return VISIBLE_ENABLED;
@@ -238,7 +246,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       if (!hasFullControls || !isConsulting) return DISABLED;
       if (!consultInitiator) return DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
-      return consultDestinationAgentJoined && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
     // Wrapup: wrapping up state
     wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,
@@ -254,22 +262,22 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       if (hasParallelConsultLeg || consultLegOnHold) return DISABLED;
       if (!inConference || !isConsulting) return DISABLED;
       if (!consultInitiator || isConsulted) return DISABLED;
-      return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
     // MergeToConference: mirrors conference control, enabled on both legs
     mergeToConference: (() => {
       if (!isConsulting || !consultInitiator) return DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
-      return consultDestinationAgentJoined && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
     // Switch: visible only on the currently active leg
     switch: (() => {
       if (currentLeg === 'consult') {
         if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
       if (hasParallelConsultLeg && state === _constants.TaskState.CONNECTED) {
-        return consultDestinationAgentJoined ? VISIBLE_ENABLED : VISIBLE_DISABLED;
+        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
       return DISABLED;
     })()