@webex/contact-center 3.12.0-next.95 → 3.12.0-next.97

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Files changed (34) hide show
  1. package/dist/services/task/TaskUtils.js +51 -3
  2. package/dist/services/task/TaskUtils.js.map +1 -1
  3. package/dist/services/task/state-machine/TaskStateMachine.js +50 -14
  4. package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -1
  5. package/dist/services/task/state-machine/actions.js +57 -33
  6. package/dist/services/task/state-machine/actions.js.map +1 -1
  7. package/dist/services/task/state-machine/guards.js +42 -0
  8. package/dist/services/task/state-machine/guards.js.map +1 -1
  9. package/dist/services/task/state-machine/types.js.map +1 -1
  10. package/dist/services/task/state-machine/uiControlsComputer.js +78 -28
  11. package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -1
  12. package/dist/services/task/voice/Voice.js +5 -3
  13. package/dist/services/task/voice/Voice.js.map +1 -1
  14. package/dist/types/services/task/TaskUtils.d.ts +2 -0
  15. package/dist/types/services/task/state-machine/TaskStateMachine.d.ts +72 -22
  16. package/dist/types/services/task/state-machine/guards.d.ts +12 -0
  17. package/dist/types/services/task/state-machine/types.d.ts +2 -0
  18. package/dist/webex.js +1 -1
  19. package/package.json +2 -2
  20. package/src/services/task/TaskUtils.ts +100 -2
  21. package/src/services/task/state-machine/TaskStateMachine.ts +101 -12
  22. package/src/services/task/state-machine/actions.ts +88 -35
  23. package/src/services/task/state-machine/ai-docs/task-state-machine-spec.md +73 -11
  24. package/src/services/task/state-machine/guards.ts +39 -0
  25. package/src/services/task/state-machine/types.ts +2 -0
  26. package/src/services/task/state-machine/uiControlsComputer.ts +135 -41
  27. package/src/services/task/voice/Voice.ts +6 -3
  28. package/test/unit/spec/services/task/TaskUtils.ts +29 -0
  29. package/test/unit/spec/services/task/state-machine/TaskStateMachine.ts +826 -0
  30. package/test/unit/spec/services/task/state-machine/guards.ts +158 -0
  31. package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +648 -5
  32. package/test/unit/spec/services/task/voice/Voice.ts +18 -0
  33. package/umd/contact-center.min.js +2 -2
  34. package/umd/contact-center.min.js.map +1 -1
package/dist/services/task/voice/Voice.js CHANGED
@@ -97,9 +97,11 @@ class Voice extends _Task.default {
97
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  const mainMediaResource = this.data.interaction?.media?.[mainInteractionId]?.mediaResourceId || this.data.mediaResourceId;
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  const mediaHoldState = this.data.interaction?.media?.[mainInteractionId]?.isHold ?? this.data.interaction.media?.[mainMediaResource]?.isHold;
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  let shouldHold = !(mediaHoldState ?? false);
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- if (snapshotState === _stateMachine.TaskState.HELD) {
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+ if (snapshotState === _stateMachine.TaskState.HELD || snapshotState === _stateMachine.TaskState.RESUME_INITIATING) {
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  shouldHold = false;
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- } else if (snapshotState === _stateMachine.TaskState.CONNECTED) {
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+ } else if (snapshotState === _stateMachine.TaskState.CONNECTED && mediaHoldState !== true) {
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+ // CONNECTED with isHold:true can happen after consult RONA/decline when event ordering
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+ // leaves the machine in CONNECTED while main media is still on hold — resume on first click.
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  shouldHold = true;
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  }
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@@ -117,7 +119,7 @@ class Voice extends _Task.default {
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  });
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  throw error;
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  }
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- } else if (!state.matches(_stateMachine.TaskState.HELD) && !(state.matches(_stateMachine.TaskState.CONFERENCING) && mediaHoldState === true)) {
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+ } else if (!state.matches(_stateMachine.TaskState.HELD) && !(state.matches(_stateMachine.TaskState.CONFERENCING) && mediaHoldState === true) && !(state.matches(_stateMachine.TaskState.CONNECTED) && mediaHoldState === true)) {
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  const error = new Error(`Cannot resume call in current state: ${currentState}`);
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  _loggerProxy.default.error('Resume operation not allowed', {
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  module: _constants.CC_FILE,
package/dist/services/task/voice/Voice.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"names":["_constants","require","_Utils","_types","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","_stateMachine","_TaskUtils","e","__esModule","default","Voice","Task","constructor","contact","data","callOptions","wrapupData","agentId","resolvedOptions","isEndTaskEnabled","isEndConsultEnabled","voiceVariant","VOICE_VARIANT","PSTN","isRecordingEnabled","getStateMachineSnapshot","stateMachineService","getSnapshot","accept","unsupportedMethodError","METHODS","ACCEPT","decline","REJECT","hold","holdResume","resume","snapshot","snapshotState","value","mainInteractionId","interaction","interactionId","mainMediaResource","media","mediaResourceId","mediaHoldState","isHold","shouldHold","TaskState","HELD","CONNECTED","state","currentState","matches","error","Error","LoggerProxy","module","CC_FILE","method","HOLD_RESUME","CONFERENCING","initiatingEvent","TaskEvent","HOLD_INITIATED","UNHOLD_INITIATED","send","type","info","successEvt","failedEvt","METRIC_EVENT_NAMES","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","metricsManager","timeEvent","response","HOLD_SUCCESS","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","unHold","UNHOLD_SUCCESS","failureEvent","HOLD_FAILED","UNHOLD_FAILED","reason","toString","detailedError","getErrorDetails","getCommonTrackingFieldForAQMResponseFailed","details","pauseRecording","recordingControlsAvailable","recordingInProgress","context","recordingActive","Boolean","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","result","resumeRecording","resumeRecordingPayload","recordingPaused","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","autoResumed","consult","consultPayload","canConsult","CONSULT","destination","to","destinationType","requestInteractionId","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","CONSULT_SUCCESS","taskData","CONSULT_FAILED","endConsult","consultEndPayload","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","consultEnd","transfer","payload","TRANSFER_CALL","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","normalizedDestinationType","toLowerCase","CONSULT_TRANSFER_DESTINATION_TYPE","QUEUE","consultContext","destAgent","consultDestinationAgentId","destAgentId","AGENT","consultTransfer","isConsultTransfer","err","consultConference","derivedDestAgentId","calculateDestAgentId","derivedDestType","calculateDestType","resolvedDestinationType","consultDestinationType","consultationData","MERGE_TO_CONFERENCE","CONSULT_CONFERENCE","paramsDataForConferenceV2","buildConsultConferenceParamData","CONFERENCE_START","TASK_CONFERENCE_START_SUCCESS","CONFERENCE_FAILED","failedParamsData","TASK_CONFERENCE_START_FAILED","exitConference","isConferencingState","isConferenceInProgressFromData","getIsConferenceInProgress","EXIT_CONFERENCE","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","EXIT_CONFERENCE_SUCCESS","EXIT_CONFERENCE_FAILED","transferConference","isValidState","CONSULTING","TRANSFER_CONFERENCE","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","conferenceTransfer","TRANSFER_CONFERENCE_SUCCESS","TRANSFER_CONFERENCE_FAILED","switchCall","consultMediaResourceId","getConsultMediaResourceId","isOnConsultLeg","consultCallHeld","targetEvent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","revertEvent","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","direction","getChannelSpecificActionOverrides","baseOverrides","emitTaskHold","createEmitSelfAction","TASK_EVENTS","TASK_HOLD","updateTaskData","emitTaskResume","TASK_RESUME","emitTaskRecordingStarted","TASK_RECORDING_STARTED","emitTaskRecordingPaused","TASK_RECORDING_PAUSED","emitTaskRecordingPauseFailed","TASK_RECORDING_PAUSE_FAILED","emitTaskRecordingResumed","TASK_RECORDING_RESUMED","emitTaskRecordingResumeFailed","TASK_RECORDING_RESUME_FAILED","emitTaskParticipantJoined","TASK_PARTICIPANT_JOINED","emitTaskParticipantLeft","TASK_PARTICIPANT_LEFT","emitTaskConferenceStarted","TASK_CONFERENCE_STARTED","emitTaskConferenceEnded","TASK_CONFERENCE_ENDED","emitTaskConferenceFailed","TASK_CONFERENCE_FAILED","emitTaskExitConference","TASK_EXIT_CONFERENCE","emitTaskTransferConference","TASK_TRANSFER_CONFERENCE","emitTaskSwitchCall","TASK_SWITCH_CALL","emitTaskTransferConferenceFailed","emitTaskOutdialFailed","event","emit","TASK_OUTDIAL_FAILED","exports"],"sources":["Voice.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {\n buildConsultConferenceParamData,\n calculateDestAgentId,\n calculateDestType,\n getErrorDetails,\n} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n ConsultPayload,\n ConsultEndPayload,\n ResumeRecordingPayload,\n TaskData,\n TaskResponse,\n IVoice,\n VoiceUIControlOptions,\n TransferPayLoad,\n ConsultTransferPayLoad,\n consultConferencePayloadData,\n CONSULT_TRANSFER_DESTINATION_TYPE,\n TASK_EVENTS,\n VOICE_VARIANT,\n} from '../types';\nimport Task from '../Task';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {TaskState, TaskEvent, TaskActionArgs} from '../state-machine';\nimport {WrapupData} from '../../config/types';\nimport {getConsultMediaResourceId, getIsConferenceInProgress} from '../TaskUtils';\n\nexport default class Voice extends Task implements IVoice {\n constructor(\n contact: ReturnType<typeof routingContact>,\n data: TaskData,\n callOptions?: VoiceUIControlOptions,\n wrapupData?: WrapupData,\n agentId?: string\n ) {\n const resolvedOptions = {\n isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,\n isEndConsultEnabled: callOptions?.isEndConsultEnabled ?? true,\n voiceVariant: callOptions?.voiceVariant ?? VOICE_VARIANT.PSTN,\n isRecordingEnabled: callOptions?.isRecordingEnabled ?? true,\n };\n\n super(\n contact,\n data,\n {\n ...resolvedOptions,\n },\n wrapupData,\n agentId\n );\n }\n\n private getStateMachineSnapshot() {\n return this.stateMachineService?.getSnapshot?.();\n }\n\n /**\n * This method is used to accept the task.\n * It is expected to be overridden by child classes.\n * @returns Promise<TaskResponse>\n * @throws Error\n */\n public async accept(): Promise<TaskResponse> {\n super.unsupportedMethodError(METHODS.ACCEPT);\n }\n\n /**\n * This method is used to decline the task.\n * It is expected to be overridden by child classes.\n * @returns Promise<TaskResponse>\n * @throws Error\n */\n public async decline(): Promise<TaskResponse> {\n super.unsupportedMethodError(METHODS.REJECT);\n }\n\n /**\n * This is used to hold the task.\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.hold().then(()=>{}).catch(()=>{})\n * ```\n * */\n public async hold(): Promise<TaskResponse> {\n return this.holdResume();\n }\n\n /**\n * This is used to resume the task.\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.resume().then(()=>{}).catch(()=>{})\n * ```\n * */\n public async resume(): Promise<TaskResponse> {\n return this.holdResume();\n }\n\n /**\n * This is used to hold or resume the task.\n * @param isHeld: boolean - true to hold the task, false to resume it\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.holdResume(isHeld: true).then(()=>{}).catch(()=>{})\n * ```\n * */\n public async holdResume(): Promise<TaskResponse> {\n /* \n Determine if the task is being held or resumed based on the media resource state\n If the media resource is not found, default to resuming the task\n */\n const snapshot = this.getStateMachineSnapshot();\n const snapshotState = snapshot?.value as TaskState | undefined;\n const mainInteractionId = this.data.interaction?.mainInteractionId || this.data.interactionId;\n const mainMediaResource =\n this.data.interaction?.media?.[mainInteractionId]?.mediaResourceId ||\n this.data.mediaResourceId;\n const mediaHoldState =\n this.data.interaction?.media?.[mainInteractionId]?.isHold ??\n this.data.interaction.media?.[mainMediaResource]?.isHold;\n let shouldHold = !(mediaHoldState ?? false);\n if (snapshotState === TaskState.HELD) {\n shouldHold = false;\n } else if (snapshotState === TaskState.CONNECTED) {\n shouldHold = true;\n }\n\n // Validate operation is allowed in current state\n const state = snapshot;\n if (state) {\n const currentState = state.value as TaskState;\n if (shouldHold) {\n if (!state.matches(TaskState.CONNECTED)) {\n const error = new Error(`Cannot hold call in current state: ${currentState}`);\n LoggerProxy.error('Hold operation not allowed', {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n } else if (\n !state.matches(TaskState.HELD) &&\n !(state.matches(TaskState.CONFERENCING) && mediaHoldState === true)\n ) {\n const error = new Error(`Cannot resume call in current state: ${currentState}`);\n LoggerProxy.error('Resume operation not allowed', {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n // Send initiating event to transition to intermediate state\n if (this.stateMachineService) {\n const initiatingEvent = shouldHold ? TaskEvent.HOLD_INITIATED : TaskEvent.UNHOLD_INITIATED;\n this.stateMachineService.send({\n type: initiatingEvent,\n mediaResourceId: mainMediaResource,\n });\n }\n\n LoggerProxy.info(`${shouldHold ? 'Holding' : 'Resuming'} task`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n const [successEvt, failedEvt] = shouldHold\n ? [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, METRIC_EVENT_NAMES.TASK_HOLD_FAILED]\n : [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, METRIC_EVENT_NAMES.TASK_RESUME_FAILED];\n\n this.metricsManager.timeEvent([successEvt, failedEvt]);\n\n try {\n let response: TaskResponse;\n if (shouldHold) {\n response = await this.contact.hold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: mainMediaResource},\n });\n\n // Send success event to complete the transition\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.HOLD_SUCCESS,\n mediaResourceId: mainMediaResource,\n });\n }\n\n this.metricsManager.trackEvent(\n successEvt,\n {\n taskId: this.data.interactionId,\n mediaResourceId: mainMediaResource,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n LoggerProxy.log(`Task placed on hold successfully`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n } else {\n response = await this.contact.unHold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: mainMediaResource},\n });\n\n // Send success event to complete the transition\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.UNHOLD_SUCCESS,\n mediaResourceId: mainMediaResource,\n });\n }\n\n this.metricsManager.trackEvent(\n successEvt,\n {\n taskId: this.data.interactionId,\n mainInteractionId,\n mediaResourceId: mainMediaResource,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n LoggerProxy.log(`Task resumed successfully`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n }\n\n return response;\n } catch (error) {\n const failureEvent = shouldHold ? TaskEvent.HOLD_FAILED : TaskEvent.UNHOLD_FAILED;\n this.stateMachineService.send({\n type: failureEvent,\n reason: error.toString(),\n mediaResourceId: this.data.mediaResourceId,\n });\n\n const {error: detailedError} = getErrorDetails(error, 'holdResume', CC_FILE);\n this.metricsManager.trackEvent(\n failedEvt,\n shouldHold\n ? {\n taskId: this.data.interactionId,\n mediaResourceId: this.data.mediaResourceId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n }\n : {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to pause the call recording\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.pauseRecording().then(()=>{}).catch(()=>{});\n * ```\n */\n public async pauseRecording(): Promise<TaskResponse> {\n // Validate recording is active\n const state = this.getStateMachineSnapshot();\n if (state) {\n const {recordingControlsAvailable, recordingInProgress} = state.context as {\n recordingControlsAvailable?: boolean;\n recordingInProgress?: boolean;\n };\n const recordingActive = Boolean(recordingControlsAvailable && recordingInProgress);\n if (!recordingActive) {\n const error = new Error('Recording is not active or already paused');\n LoggerProxy.error('Pause recording operation not allowed', {\n module: CC_FILE,\n method: 'pauseRecording',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n try {\n LoggerProxy.info(`Pausing recording`, {\n module: CC_FILE,\n method: 'pauseRecording',\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n ]);\n const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n {\n taskId: this.data.interactionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Recording paused successfully`, {\n module: CC_FILE,\n method: 'pauseRecording',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'pauseRecording', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to pause the call recording\n * @param resumeRecordingPayload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.resumeRecording(resumeRecordingPayload).then(()=>{}).catch(()=>{});\n * ```\n */\n public async resumeRecording(\n resumeRecordingPayload?: ResumeRecordingPayload\n ): Promise<TaskResponse> {\n // Validate recording is paused\n const state = this.getStateMachineSnapshot();\n if (state) {\n const {recordingControlsAvailable, recordingInProgress} = state.context as {\n recordingControlsAvailable?: boolean;\n recordingInProgress?: boolean;\n };\n const recordingPaused = Boolean(recordingControlsAvailable && !recordingInProgress);\n if (!recordingPaused) {\n const error = new Error('Recording is not paused');\n LoggerProxy.error('Resume recording operation not allowed', {\n module: CC_FILE,\n method: 'resumeRecording',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n try {\n LoggerProxy.info(`Resuming recording`, {\n module: CC_FILE,\n method: 'resumeRecording',\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n ]);\n resumeRecordingPayload ??= {autoResumed: false};\n\n const result = await this.contact.resumeRecording({\n interactionId: this.data.interactionId,\n data: resumeRecordingPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n {\n taskId: this.data.interactionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Recording resumed successfully`, {\n module: CC_FILE,\n method: 'resumeRecording',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'resumeRecording', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to consult the task\n * @param consultPayload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * const consultPayload = {\n * destination: 'myBuddyAgentId',\n * destinationType: DESTINATION_TYPE.AGENT,\n * }\n * task.consult(consultPayload).then(()=>{}).catch(()=>{});\n * ```\n * */\n public async consult(consultPayload?: ConsultPayload): Promise<TaskResponse> {\n // Validate consult is allowed\n const state = this.getStateMachineSnapshot();\n const canConsult =\n state &&\n (state.matches(TaskState.CONNECTED) ||\n state.matches(TaskState.HELD) ||\n state.matches(TaskState.CONFERENCING));\n\n if (!canConsult) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot initiate consult in ${currentState} state`);\n LoggerProxy.error('Consult operation not allowed', {\n module: CC_FILE,\n method: 'consult',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send initiating event to transition to CONSULT_INITIATING state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Starting consult`, {\n module: CC_FILE,\n method: 'consult',\n interactionId: requestInteractionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n ]);\n const result = await this.contact.consult({\n interactionId: requestInteractionId,\n data: consultPayload,\n });\n\n // Send success event to transition to CONSULTING state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT_SUCCESS,\n taskData: result.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult successfully initiated to ${consultPayload.to}`, {\n module: CC_FILE,\n method: 'consult',\n trackingId: result.trackingId,\n interactionId: requestInteractionId,\n });\n\n return result;\n } catch (error) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT_FAILED,\n reason: error.toString(),\n });\n\n const {error: detailedError} = getErrorDetails(error, 'consult', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to end the consult session on the task.\n * @param consultEndPayload - Payload indicating consult end flags and identifiers\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.endConsult({\n * isConsult: true,\n * queueId: 'myQueueId',\n * taskId: 'taskId',\n * });\n * ```\n */\n public async endConsult(consultEndPayload?: ConsultEndPayload): Promise<TaskResponse> {\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Ending consult`, {\n module: CC_FILE,\n method: 'endConsult',\n interactionId: requestInteractionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n ]);\n const result = await this.contact.consultEnd({\n interactionId: requestInteractionId,\n data: consultEndPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult ended successfully`, {\n module: CC_FILE,\n method: 'endConsult',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'endConsult', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to transfer the task.\n * @param payload - Transfer payload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.transfer({\n * to: 'destinationId',\n * destinationType: DESTINATION_TYPE.AGENT,\n * consult: true, // Optional, if true will perform a consult transfer else blind transfer\n * });\n * ```\n */\n public async transfer(payload: TransferPayLoad): Promise<TaskResponse> {\n try {\n LoggerProxy.info(`Transferring task to ${payload.to}`, {\n module: CC_FILE,\n method: METHODS.TRANSFER_CALL,\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n ]);\n\n // consult transfer path\n if (this.data.interaction.state === 'consulting') {\n const normalizedDestinationType =\n payload.destinationType === 'Agent' || payload.destinationType === 'Queue'\n ? (payload.destinationType.toLowerCase() as ConsultTransferPayLoad['destinationType'])\n : payload.destinationType;\n let consultPayload: ConsultTransferPayLoad = {\n to: payload.to,\n destinationType: normalizedDestinationType,\n };\n\n if (normalizedDestinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {\n const consultContext = this.getStateMachineSnapshot()?.context;\n const destAgent = consultContext?.consultDestinationAgentId || this.data.destAgentId;\n if (!destAgent) {\n throw new Error('No agent has accepted this queue consult yet');\n }\n consultPayload = {\n to: destAgent,\n destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,\n };\n }\n\n const result = await this.contact.consultTransfer({\n interactionId: this.data.interactionId,\n data: consultPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n {\n taskId: this.data.interactionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n isConsultTransfer: true,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult transfer completed successfully to ${consultPayload.to}`, {\n module: CC_FILE,\n method: METHODS.TRANSFER_CALL,\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n }\n\n // standard blind transfer\n return await super.transfer({\n to: payload.to,\n destinationType: payload.destinationType,\n });\n } catch (err) {\n const {error: detailedError} = getErrorDetails(err, METHODS.TRANSFER_CALL, CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n {\n taskId: this.data.interactionId,\n destination: payload.to,\n destinationType: payload.destinationType,\n isConsultTransfer: this.data.interaction.state === 'consulting',\n error: err.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(err.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * Start a consult conference, merging main and consult calls.\n */\n public async consultConference(): Promise<TaskResponse> {\n const derivedDestAgentId =\n this.data.interaction && this.data.agentId\n ? calculateDestAgentId(this.data.interaction, this.data.agentId)\n : '';\n const derivedDestType =\n this.data.interaction && this.data.agentId\n ? calculateDestType(this.data.interaction, this.data.agentId)\n : '';\n\n // derivedDestType is most reliable as it inspects live interaction participants\n const resolvedDestinationType =\n derivedDestType ||\n this.getStateMachineSnapshot()?.context?.consultDestinationType ||\n this.data.destinationType ||\n 'agent';\n\n const consultationData: consultConferencePayloadData = {\n agentId: this.data.agentId,\n destinationType: resolvedDestinationType,\n // derivedDestAgentId is most reliable as it resolves epId for EP_DN\n // and agent ID for regular agents from live interaction data\n destAgentId:\n derivedDestAgentId ||\n this.getStateMachineSnapshot()?.context?.consultDestinationAgentId ||\n this.data.destAgentId,\n };\n\n // Send state machine event to transition to CONF_INITIATING\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.MERGE_TO_CONFERENCE,\n });\n }\n\n try {\n if (!consultationData.destAgentId) {\n throw new Error('Unable to determine consult destination for conference');\n }\n\n LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n const paramsDataForConferenceV2 = buildConsultConferenceParamData(\n consultationData,\n this.data.interactionId\n );\n\n const response = await this.contact.consultConference({\n interactionId: paramsDataForConferenceV2.interactionId,\n data: paramsDataForConferenceV2.data,\n });\n\n // Send success event to transition to CONFERENCING\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONFERENCE_START,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,\n {\n taskId: this.data.interactionId,\n destination: paramsDataForConferenceV2.data.to,\n destinationType: paramsDataForConferenceV2.data.destinationType,\n agentId: paramsDataForConferenceV2.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Consult conference started successfully`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event to revert state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_CONFERENCE, CC_FILE);\n\n const failedParamsData = buildConsultConferenceParamData(\n consultationData,\n this.data.interactionId\n );\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,\n {\n taskId: this.data.interactionId,\n destination: failedParamsData.data.to,\n destinationType: failedParamsData.data.destinationType,\n agentId: failedParamsData.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to start consult conference`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Exit from a conference call.\n * Per conference-spec.md:\n * - Primary agent exits to wrapup\n * - Non-primary agent exits to available/connected\n * - Other participants continue the call\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in conference or exit fails\n * @example\n * ```typescript\n * task.exitConference().then(() => {}).catch(() => {});\n * ```\n */\n public async exitConference(): Promise<TaskResponse> {\n // Validate we're in conference state OR conference is in progress per task data\n // This handles cases where:\n // 1. State machine is in CONFERENCING state\n // 2. State machine is in CONNECTED but conference is active (e.g., ownership transferred)\n const state = this.getStateMachineSnapshot();\n const isConferencingState = state?.matches(TaskState.CONFERENCING);\n\n const isConferenceInProgressFromData = this.data ? getIsConferenceInProgress(this.data) : false;\n\n if (!state || (!isConferencingState && !isConferenceInProgressFromData)) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot exit conference in ${currentState} state`);\n LoggerProxy.error('Exit conference operation not allowed', {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send state machine event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE,\n agentId: this.data.agentId,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Exiting conference`, {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: requestInteractionId,\n });\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n ]);\n\n const response = await this.contact.exitConference({\n interactionId: requestInteractionId,\n });\n\n // Send success event to transition state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE_SUCCESS,\n taskData: response.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Successfully exited conference`, {\n module: CC_FILE,\n method: 'exitConference',\n trackingId: response.trackingId,\n interactionId: requestInteractionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, 'exitConference', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to exit conference`, {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: requestInteractionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Transfer the conference to another participant.\n * Per conference-spec.md: Only primary agent can transfer conference.\n * After transfer, the transferring agent exits to wrapup.\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in conference or transfer fails\n * @example\n * ```typescript\n * task.transferConference().then(() => {}).catch(() => {});\n * ```\n */\n public async transferConference(): Promise<TaskResponse> {\n // Validate we're in conference or consulting state\n // CONSULTING is allowed because agent can transfer conference while consulting\n // (transfers ownership to the consulted agent)\n const state = this.getStateMachineSnapshot();\n const isValidState =\n state && (state.matches(TaskState.CONFERENCING) || state.matches(TaskState.CONSULTING));\n if (!isValidState) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot transfer conference in ${currentState} state`);\n LoggerProxy.error('Transfer conference operation not allowed', {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send state machine event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE,\n agentId: this.data.agentId,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Transferring conference`, {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: requestInteractionId,\n });\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n ]);\n\n const response = await this.contact.conferenceTransfer({\n interactionId: requestInteractionId,\n });\n\n // Send success event to transition state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS,\n taskData: response.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Successfully transferred conference`, {\n module: CC_FILE,\n method: 'transferConference',\n trackingId: response.trackingId,\n interactionId: requestInteractionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, 'transferConference', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to transfer conference`, {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: requestInteractionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Toggle between consult call and main call during consulting.\n * If on consult leg (consultCallHeld = false), switches to main call by holding consult.\n * If on main call (consultCallHeld = true), switches to consult by resuming consult.\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in CONSULTING state or no consult media resource\n * @example\n * ```typescript\n * await task.switchCall();\n * ```\n */\n public async switchCall(): Promise<TaskResponse> {\n // Validate we're in CONSULTING state\n const state = this.getStateMachineSnapshot();\n if (!state?.matches(TaskState.CONSULTING)) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot switch call in ${currentState} state`);\n LoggerProxy.error('Switch call operation not allowed', {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Validate we have a consult media resource\n const consultMediaResourceId = getConsultMediaResourceId(\n this.data.interaction,\n this.data.consultMediaResourceId,\n this.data.agentId\n );\n if (!consultMediaResourceId) {\n const error = new Error('No consult media resource available');\n LoggerProxy.error('Switch call failed - no consult media resource', {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n const context = state.context;\n const isOnConsultLeg = !context.consultCallHeld;\n\n // Determine direction and send appropriate state machine event\n const targetEvent = isOnConsultLeg\n ? TaskEvent.SWITCH_TO_MAIN_CALL\n : TaskEvent.SWITCH_TO_CONSULT;\n const revertEvent = isOnConsultLeg\n ? TaskEvent.SWITCH_TO_CONSULT\n : TaskEvent.SWITCH_TO_MAIN_CALL;\n\n if (this.stateMachineService) {\n this.stateMachineService.send({type: targetEvent});\n }\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n ]);\n\n try {\n if (isOnConsultLeg) {\n const response = await this.contact.unHold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: this.data.mediaResourceId},\n });\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n {\n taskId: this.data.interactionId,\n direction: 'toMainCall',\n mediaResourceId: consultMediaResourceId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n\n LoggerProxy.log(`Switched to main call successfully`, {\n module: CC_FILE,\n method: 'switchCall',\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return response;\n }\n\n const response = await this.contact.hold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: this.data.mediaResourceId},\n });\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n {\n taskId: this.data.interactionId,\n direction: 'toConsultCall',\n mediaResourceId: consultMediaResourceId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n\n LoggerProxy.log(`Switched to consult call successfully`, {\n module: CC_FILE,\n method: 'switchCall',\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return response;\n } catch (error) {\n if (this.stateMachineService) {\n this.stateMachineService.send({type: revertEvent});\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n {\n taskId: this.data.interactionId,\n direction: isOnConsultLeg ? 'toMainCall' : 'toConsultCall',\n mediaResourceId: consultMediaResourceId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral']\n );\n\n const {error: detailedError} = getErrorDetails(error, 'switchCall', CC_FILE);\n LoggerProxy.error(`Failed to switch call`, {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw detailedError;\n }\n }\n\n protected override getChannelSpecificActionOverrides() {\n const baseOverrides = super.getChannelSpecificActionOverrides();\n\n return {\n ...baseOverrides,\n emitTaskHold: this.createEmitSelfAction(TASK_EVENTS.TASK_HOLD, {updateTaskData: true}),\n emitTaskResume: this.createEmitSelfAction(TASK_EVENTS.TASK_RESUME, {updateTaskData: true}),\n emitTaskRecordingStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_STARTED, {\n updateTaskData: true,\n }),\n emitTaskRecordingPaused: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_PAUSED, {\n updateTaskData: true,\n }),\n emitTaskRecordingPauseFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED,\n {updateTaskData: true}\n ),\n emitTaskRecordingResumed: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_RESUMED, {\n updateTaskData: true,\n }),\n emitTaskRecordingResumeFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_RECORDING_RESUME_FAILED,\n {updateTaskData: true}\n ),\n // Conference event emitters\n emitTaskParticipantJoined: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_JOINED, {\n updateTaskData: true,\n }),\n emitTaskParticipantLeft: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_LEFT, {\n updateTaskData: true,\n }),\n emitTaskConferenceStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_STARTED, {\n updateTaskData: true,\n }),\n emitTaskConferenceEnded: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_ENDED, {\n updateTaskData: true,\n }),\n emitTaskConferenceFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_FAILED, {\n updateTaskData: true,\n }),\n emitTaskExitConference: this.createEmitSelfAction(TASK_EVENTS.TASK_EXIT_CONFERENCE, {\n updateTaskData: false,\n }),\n emitTaskTransferConference: this.createEmitSelfAction(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, {\n updateTaskData: false,\n }),\n emitTaskSwitchCall: this.createEmitSelfAction(TASK_EVENTS.TASK_SWITCH_CALL, {\n updateTaskData: false,\n }),\n emitTaskTransferConferenceFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED,\n {updateTaskData: true}\n ),\n emitTaskOutdialFailed: ({event}: TaskActionArgs) => {\n if (event && 'taskData' in event && event.taskData) {\n this.updateTaskData(event.taskData as TaskData);\n }\n const reason = (event as {reason?: string})?.reason || 'Outdial failed';\n this.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, reason);\n },\n };\n 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{"version":3,"names":["_constants","require","_Utils","_types","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","_stateMachine","_TaskUtils","e","__esModule","default","Voice","Task","constructor","contact","data","callOptions","wrapupData","agentId","resolvedOptions","isEndTaskEnabled","isEndConsultEnabled","voiceVariant","VOICE_VARIANT","PSTN","isRecordingEnabled","getStateMachineSnapshot","stateMachineService","getSnapshot","accept","unsupportedMethodError","METHODS","ACCEPT","decline","REJECT","hold","holdResume","resume","snapshot","snapshotState","value","mainInteractionId","interaction","interactionId","mainMediaResource","media","mediaResourceId","mediaHoldState","isHold","shouldHold","TaskState","HELD","RESUME_INITIATING","CONNECTED","state","currentState","matches","error","Error","LoggerProxy","module","CC_FILE","method","HOLD_RESUME","CONFERENCING","initiatingEvent","TaskEvent","HOLD_INITIATED","UNHOLD_INITIATED","send","type","info","successEvt","failedEvt","METRIC_EVENT_NAMES","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","metricsManager","timeEvent","response","HOLD_SUCCESS","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","unHold","UNHOLD_SUCCESS","failureEvent","HOLD_FAILED","UNHOLD_FAILED","reason","toString","detailedError","getErrorDetails","getCommonTrackingFieldForAQMResponseFailed","details","pauseRecording","recordingControlsAvailable","recordingInProgress","context","recordingActive","Boolean","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","result","resumeRecording","resumeRecordingPayload","recordingPaused","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","autoResumed","consult","consultPayload","canConsult","CONSULT","destination","to","destinationType","requestInteractionId","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","CONSULT_SUCCESS","taskData","CONSULT_FAILED","endConsult","consultEndPayload","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","consultEnd","transfer","payload","TRANSFER_CALL","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","normalizedDestinationType","toLowerCase","CONSULT_TRANSFER_DESTINATION_TYPE","QUEUE","consultContext","destAgent","consultDestinationAgentId","destAgentId","AGENT","consultTransfer","isConsultTransfer","err","consultConference","derivedDestAgentId","calculateDestAgentId","derivedDestType","calculateDestType","resolvedDestinationType","consultDestinationType","consultationData","MERGE_TO_CONFERENCE","CONSULT_CONFERENCE","paramsDataForConferenceV2","buildConsultConferenceParamData","CONFERENCE_START","TASK_CONFERENCE_START_SUCCESS","CONFERENCE_FAILED","failedParamsData","TASK_CONFERENCE_START_FAILED","exitConference","isConferencingState","isConferenceInProgressFromData","getIsConferenceInProgress","EXIT_CONFERENCE","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","EXIT_CONFERENCE_SUCCESS","EXIT_CONFERENCE_FAILED","transferConference","isValidState","CONSULTING","TRANSFER_CONFERENCE","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","conferenceTransfer","TRANSFER_CONFERENCE_SUCCESS","TRANSFER_CONFERENCE_FAILED","switchCall","consultMediaResourceId","getConsultMediaResourceId","isOnConsultLeg","consultCallHeld","targetEvent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","revertEvent","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","direction","getChannelSpecificActionOverrides","baseOverrides","emitTaskHold","createEmitSelfAction","TASK_EVENTS","TASK_HOLD","updateTaskData","emitTaskResume","TASK_RESUME","emitTaskRecordingStarted","TASK_RECORDING_STARTED","emitTaskRecordingPaused","TASK_RECORDING_PAUSED","emitTaskRecordingPauseFailed","TASK_RECORDING_PAUSE_FAILED","emitTaskRecordingResumed","TASK_RECORDING_RESUMED","emitTaskRecordingResumeFailed","TASK_RECORDING_RESUME_FAILED","emitTaskParticipantJoined","TASK_PARTICIPANT_JOINED","emitTaskParticipantLeft","TASK_PARTICIPANT_LEFT","emitTaskConferenceStarted","TASK_CONFERENCE_STARTED","emitTaskConferenceEnded","TASK_CONFERENCE_ENDED","emitTaskConferenceFailed","TASK_CONFERENCE_FAILED","emitTaskExitConference","TASK_EXIT_CONFERENCE","emitTaskTransferConference","TASK_TRANSFER_CONFERENCE","emitTaskSwitchCall","TASK_SWITCH_CALL","emitTaskTransferConferenceFailed","emitTaskOutdialFailed","event","emit","TASK_OUTDIAL_FAILED","exports"],"sources":["Voice.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {\n buildConsultConferenceParamData,\n calculateDestAgentId,\n calculateDestType,\n getErrorDetails,\n} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n ConsultPayload,\n ConsultEndPayload,\n ResumeRecordingPayload,\n TaskData,\n TaskResponse,\n IVoice,\n VoiceUIControlOptions,\n TransferPayLoad,\n ConsultTransferPayLoad,\n consultConferencePayloadData,\n CONSULT_TRANSFER_DESTINATION_TYPE,\n TASK_EVENTS,\n VOICE_VARIANT,\n} from '../types';\nimport Task from '../Task';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {TaskState, TaskEvent, TaskActionArgs} from '../state-machine';\nimport {WrapupData} from '../../config/types';\nimport {getConsultMediaResourceId, getIsConferenceInProgress} from '../TaskUtils';\n\nexport default class Voice extends Task implements IVoice {\n constructor(\n contact: ReturnType<typeof routingContact>,\n data: TaskData,\n callOptions?: VoiceUIControlOptions,\n wrapupData?: WrapupData,\n agentId?: string\n ) {\n const resolvedOptions = {\n isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,\n isEndConsultEnabled: callOptions?.isEndConsultEnabled ?? true,\n voiceVariant: callOptions?.voiceVariant ?? VOICE_VARIANT.PSTN,\n isRecordingEnabled: callOptions?.isRecordingEnabled ?? true,\n };\n\n super(\n contact,\n data,\n {\n ...resolvedOptions,\n },\n wrapupData,\n agentId\n );\n }\n\n private getStateMachineSnapshot() {\n return this.stateMachineService?.getSnapshot?.();\n }\n\n /**\n * This method is used to accept the task.\n * It is expected to be overridden by child classes.\n * @returns Promise<TaskResponse>\n * @throws Error\n */\n public async accept(): Promise<TaskResponse> {\n super.unsupportedMethodError(METHODS.ACCEPT);\n }\n\n /**\n * This method is used to decline the task.\n * It is expected to be overridden by child classes.\n * @returns Promise<TaskResponse>\n * @throws Error\n */\n public async decline(): Promise<TaskResponse> {\n super.unsupportedMethodError(METHODS.REJECT);\n }\n\n /**\n * This is used to hold the task.\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.hold().then(()=>{}).catch(()=>{})\n * ```\n * */\n public async hold(): Promise<TaskResponse> {\n return this.holdResume();\n }\n\n /**\n * This is used to resume the task.\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.resume().then(()=>{}).catch(()=>{})\n * ```\n * */\n public async resume(): Promise<TaskResponse> {\n return this.holdResume();\n }\n\n /**\n * This is used to hold or resume the task.\n * @param isHeld: boolean - true to hold the task, false to resume it\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.holdResume(isHeld: true).then(()=>{}).catch(()=>{})\n * ```\n * */\n public async holdResume(): Promise<TaskResponse> {\n /* \n Determine if the task is being held or resumed based on the media resource state\n If the media resource is not found, default to resuming the task\n */\n const snapshot = this.getStateMachineSnapshot();\n const snapshotState = snapshot?.value as TaskState | undefined;\n const mainInteractionId = this.data.interaction?.mainInteractionId || this.data.interactionId;\n const mainMediaResource =\n this.data.interaction?.media?.[mainInteractionId]?.mediaResourceId ||\n this.data.mediaResourceId;\n const mediaHoldState =\n this.data.interaction?.media?.[mainInteractionId]?.isHold ??\n this.data.interaction.media?.[mainMediaResource]?.isHold;\n let shouldHold = !(mediaHoldState ?? false);\n if (snapshotState === TaskState.HELD || snapshotState === TaskState.RESUME_INITIATING) {\n shouldHold = false;\n } else if (snapshotState === TaskState.CONNECTED && mediaHoldState !== true) {\n // CONNECTED with isHold:true can happen after consult RONA/decline when event ordering\n // leaves the machine in CONNECTED while main media is still on hold — resume on first click.\n shouldHold = true;\n }\n\n // Validate operation is allowed in current state\n const state = snapshot;\n if (state) {\n const currentState = state.value as TaskState;\n if (shouldHold) {\n if (!state.matches(TaskState.CONNECTED)) {\n const error = new Error(`Cannot hold call in current state: ${currentState}`);\n LoggerProxy.error('Hold operation not allowed', {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n } else if (\n !state.matches(TaskState.HELD) &&\n !(state.matches(TaskState.CONFERENCING) && mediaHoldState === true) &&\n !(state.matches(TaskState.CONNECTED) && mediaHoldState === true)\n ) {\n const error = new Error(`Cannot resume call in current state: ${currentState}`);\n LoggerProxy.error('Resume operation not allowed', {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n // Send initiating event to transition to intermediate state\n if (this.stateMachineService) {\n const initiatingEvent = shouldHold ? TaskEvent.HOLD_INITIATED : TaskEvent.UNHOLD_INITIATED;\n this.stateMachineService.send({\n type: initiatingEvent,\n mediaResourceId: mainMediaResource,\n });\n }\n\n LoggerProxy.info(`${shouldHold ? 'Holding' : 'Resuming'} task`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n interactionId: this.data.interactionId,\n });\n const [successEvt, failedEvt] = shouldHold\n ? [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, METRIC_EVENT_NAMES.TASK_HOLD_FAILED]\n : [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, METRIC_EVENT_NAMES.TASK_RESUME_FAILED];\n\n this.metricsManager.timeEvent([successEvt, failedEvt]);\n\n try {\n let response: TaskResponse;\n if (shouldHold) {\n response = await this.contact.hold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: mainMediaResource},\n });\n\n // Send success event to complete the transition\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.HOLD_SUCCESS,\n mediaResourceId: mainMediaResource,\n });\n }\n\n this.metricsManager.trackEvent(\n successEvt,\n {\n taskId: this.data.interactionId,\n mediaResourceId: mainMediaResource,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n LoggerProxy.log(`Task placed on hold successfully`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n } else {\n response = await this.contact.unHold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: mainMediaResource},\n });\n\n // Send success event to complete the transition\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.UNHOLD_SUCCESS,\n mediaResourceId: mainMediaResource,\n });\n }\n\n this.metricsManager.trackEvent(\n successEvt,\n {\n taskId: this.data.interactionId,\n mainInteractionId,\n mediaResourceId: mainMediaResource,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n LoggerProxy.log(`Task resumed successfully`, {\n module: CC_FILE,\n method: METHODS.HOLD_RESUME,\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n }\n\n return response;\n } catch (error) {\n const failureEvent = shouldHold ? TaskEvent.HOLD_FAILED : TaskEvent.UNHOLD_FAILED;\n this.stateMachineService.send({\n type: failureEvent,\n reason: error.toString(),\n mediaResourceId: this.data.mediaResourceId,\n });\n\n const {error: detailedError} = getErrorDetails(error, 'holdResume', CC_FILE);\n this.metricsManager.trackEvent(\n failedEvt,\n shouldHold\n ? {\n taskId: this.data.interactionId,\n mediaResourceId: this.data.mediaResourceId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n }\n : {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to pause the call recording\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.pauseRecording().then(()=>{}).catch(()=>{});\n * ```\n */\n public async pauseRecording(): Promise<TaskResponse> {\n // Validate recording is active\n const state = this.getStateMachineSnapshot();\n if (state) {\n const {recordingControlsAvailable, recordingInProgress} = state.context as {\n recordingControlsAvailable?: boolean;\n recordingInProgress?: boolean;\n };\n const recordingActive = Boolean(recordingControlsAvailable && recordingInProgress);\n if (!recordingActive) {\n const error = new Error('Recording is not active or already paused');\n LoggerProxy.error('Pause recording operation not allowed', {\n module: CC_FILE,\n method: 'pauseRecording',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n try {\n LoggerProxy.info(`Pausing recording`, {\n module: CC_FILE,\n method: 'pauseRecording',\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n ]);\n const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n {\n taskId: this.data.interactionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Recording paused successfully`, {\n module: CC_FILE,\n method: 'pauseRecording',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'pauseRecording', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to pause the call recording\n * @param resumeRecordingPayload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.resumeRecording(resumeRecordingPayload).then(()=>{}).catch(()=>{});\n * ```\n */\n public async resumeRecording(\n resumeRecordingPayload?: ResumeRecordingPayload\n ): Promise<TaskResponse> {\n // Validate recording is paused\n const state = this.getStateMachineSnapshot();\n if (state) {\n const {recordingControlsAvailable, recordingInProgress} = state.context as {\n recordingControlsAvailable?: boolean;\n recordingInProgress?: boolean;\n };\n const recordingPaused = Boolean(recordingControlsAvailable && !recordingInProgress);\n if (!recordingPaused) {\n const error = new Error('Recording is not paused');\n LoggerProxy.error('Resume recording operation not allowed', {\n module: CC_FILE,\n method: 'resumeRecording',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n }\n\n try {\n LoggerProxy.info(`Resuming recording`, {\n module: CC_FILE,\n method: 'resumeRecording',\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n ]);\n resumeRecordingPayload ??= {autoResumed: false};\n\n const result = await this.contact.resumeRecording({\n interactionId: this.data.interactionId,\n data: resumeRecordingPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n {\n taskId: this.data.interactionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Recording resumed successfully`, {\n module: CC_FILE,\n method: 'resumeRecording',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'resumeRecording', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n {\n taskId: this.data.interactionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to consult the task\n * @param consultPayload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * const consultPayload = {\n * destination: 'myBuddyAgentId',\n * destinationType: DESTINATION_TYPE.AGENT,\n * }\n * task.consult(consultPayload).then(()=>{}).catch(()=>{});\n * ```\n * */\n public async consult(consultPayload?: ConsultPayload): Promise<TaskResponse> {\n // Validate consult is allowed\n const state = this.getStateMachineSnapshot();\n const canConsult =\n state &&\n (state.matches(TaskState.CONNECTED) ||\n state.matches(TaskState.HELD) ||\n state.matches(TaskState.CONFERENCING));\n\n if (!canConsult) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot initiate consult in ${currentState} state`);\n LoggerProxy.error('Consult operation not allowed', {\n module: CC_FILE,\n method: 'consult',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send initiating event to transition to CONSULT_INITIATING state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Starting consult`, {\n module: CC_FILE,\n method: 'consult',\n interactionId: requestInteractionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n ]);\n const result = await this.contact.consult({\n interactionId: requestInteractionId,\n data: consultPayload,\n });\n\n // Send success event to transition to CONSULTING state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT_SUCCESS,\n taskData: result.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult successfully initiated to ${consultPayload.to}`, {\n module: CC_FILE,\n method: 'consult',\n trackingId: result.trackingId,\n interactionId: requestInteractionId,\n });\n\n return result;\n } catch (error) {\n this.stateMachineService.send({\n type: TaskEvent.CONSULT_FAILED,\n reason: error.toString(),\n });\n\n const {error: detailedError} = getErrorDetails(error, 'consult', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to end the consult session on the task.\n * @param consultEndPayload - Payload indicating consult end flags and identifiers\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.endConsult({\n * isConsult: true,\n * queueId: 'myQueueId',\n * taskId: 'taskId',\n * });\n * ```\n */\n public async endConsult(consultEndPayload?: ConsultEndPayload): Promise<TaskResponse> {\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Ending consult`, {\n module: CC_FILE,\n method: 'endConsult',\n interactionId: requestInteractionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n ]);\n const result = await this.contact.consultEnd({\n interactionId: requestInteractionId,\n data: consultEndPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult ended successfully`, {\n module: CC_FILE,\n method: 'endConsult',\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n } catch (error) {\n const {error: detailedError} = getErrorDetails(error, 'endConsult', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * This is used to transfer the task.\n * @param payload - Transfer payload\n * @returns Promise<TaskResponse>\n * @throws Error\n * @example\n * ```typescript\n * task.transfer({\n * to: 'destinationId',\n * destinationType: DESTINATION_TYPE.AGENT,\n * consult: true, // Optional, if true will perform a consult transfer else blind transfer\n * });\n * ```\n */\n public async transfer(payload: TransferPayLoad): Promise<TaskResponse> {\n try {\n LoggerProxy.info(`Transferring task to ${payload.to}`, {\n module: CC_FILE,\n method: METHODS.TRANSFER_CALL,\n interactionId: this.data.interactionId,\n });\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n ]);\n\n // consult transfer path\n if (this.data.interaction.state === 'consulting') {\n const normalizedDestinationType =\n payload.destinationType === 'Agent' || payload.destinationType === 'Queue'\n ? (payload.destinationType.toLowerCase() as ConsultTransferPayLoad['destinationType'])\n : payload.destinationType;\n let consultPayload: ConsultTransferPayLoad = {\n to: payload.to,\n destinationType: normalizedDestinationType,\n };\n\n if (normalizedDestinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {\n const consultContext = this.getStateMachineSnapshot()?.context;\n const destAgent = consultContext?.consultDestinationAgentId || this.data.destAgentId;\n if (!destAgent) {\n throw new Error('No agent has accepted this queue consult yet');\n }\n consultPayload = {\n to: destAgent,\n destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,\n };\n }\n\n const result = await this.contact.consultTransfer({\n interactionId: this.data.interactionId,\n data: consultPayload,\n });\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n {\n taskId: this.data.interactionId,\n destination: consultPayload.to,\n destinationType: consultPayload.destinationType,\n isConsultTransfer: true,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n },\n ['operational', 'behavioral', 'business']\n );\n LoggerProxy.log(`Consult transfer completed successfully to ${consultPayload.to}`, {\n module: CC_FILE,\n method: METHODS.TRANSFER_CALL,\n trackingId: result.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return result;\n }\n\n // standard blind transfer\n return await super.transfer({\n to: payload.to,\n destinationType: payload.destinationType,\n });\n } catch (err) {\n const {error: detailedError} = getErrorDetails(err, METHODS.TRANSFER_CALL, CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n {\n taskId: this.data.interactionId,\n destination: payload.to,\n destinationType: payload.destinationType,\n isConsultTransfer: this.data.interaction.state === 'consulting',\n error: err.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(err.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n throw detailedError;\n }\n }\n\n /**\n * Start a consult conference, merging main and consult calls.\n */\n public async consultConference(): Promise<TaskResponse> {\n const derivedDestAgentId =\n this.data.interaction && this.data.agentId\n ? calculateDestAgentId(this.data.interaction, this.data.agentId)\n : '';\n const derivedDestType =\n this.data.interaction && this.data.agentId\n ? calculateDestType(this.data.interaction, this.data.agentId)\n : '';\n\n // derivedDestType is most reliable as it inspects live interaction participants\n const resolvedDestinationType =\n derivedDestType ||\n this.getStateMachineSnapshot()?.context?.consultDestinationType ||\n this.data.destinationType ||\n 'agent';\n\n const consultationData: consultConferencePayloadData = {\n agentId: this.data.agentId,\n destinationType: resolvedDestinationType,\n // derivedDestAgentId is most reliable as it resolves epId for EP_DN\n // and agent ID for regular agents from live interaction data\n destAgentId:\n derivedDestAgentId ||\n this.getStateMachineSnapshot()?.context?.consultDestinationAgentId ||\n this.data.destAgentId,\n };\n\n // Send state machine event to transition to CONF_INITIATING\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.MERGE_TO_CONFERENCE,\n });\n }\n\n try {\n if (!consultationData.destAgentId) {\n throw new Error('Unable to determine consult destination for conference');\n }\n\n LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n const paramsDataForConferenceV2 = buildConsultConferenceParamData(\n consultationData,\n this.data.interactionId\n );\n\n const response = await this.contact.consultConference({\n interactionId: paramsDataForConferenceV2.interactionId,\n data: paramsDataForConferenceV2.data,\n });\n\n // Send success event to transition to CONFERENCING\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONFERENCE_START,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,\n {\n taskId: this.data.interactionId,\n destination: paramsDataForConferenceV2.data.to,\n destinationType: paramsDataForConferenceV2.data.destinationType,\n agentId: paramsDataForConferenceV2.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Consult conference started successfully`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event to revert state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_CONFERENCE, CC_FILE);\n\n const failedParamsData = buildConsultConferenceParamData(\n consultationData,\n this.data.interactionId\n );\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,\n {\n taskId: this.data.interactionId,\n destination: failedParamsData.data.to,\n destinationType: failedParamsData.data.destinationType,\n agentId: failedParamsData.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to start consult conference`, {\n module: CC_FILE,\n method: METHODS.CONSULT_CONFERENCE,\n interactionId: this.data.interactionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Exit from a conference call.\n * Per conference-spec.md:\n * - Primary agent exits to wrapup\n * - Non-primary agent exits to available/connected\n * - Other participants continue the call\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in conference or exit fails\n * @example\n * ```typescript\n * task.exitConference().then(() => {}).catch(() => {});\n * ```\n */\n public async exitConference(): Promise<TaskResponse> {\n // Validate we're in conference state OR conference is in progress per task data\n // This handles cases where:\n // 1. State machine is in CONFERENCING state\n // 2. State machine is in CONNECTED but conference is active (e.g., ownership transferred)\n const state = this.getStateMachineSnapshot();\n const isConferencingState = state?.matches(TaskState.CONFERENCING);\n\n const isConferenceInProgressFromData = this.data ? getIsConferenceInProgress(this.data) : false;\n\n if (!state || (!isConferencingState && !isConferenceInProgressFromData)) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot exit conference in ${currentState} state`);\n LoggerProxy.error('Exit conference operation not allowed', {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send state machine event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE,\n agentId: this.data.agentId,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Exiting conference`, {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: requestInteractionId,\n });\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n ]);\n\n const response = await this.contact.exitConference({\n interactionId: requestInteractionId,\n });\n\n // Send success event to transition state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE_SUCCESS,\n taskData: response.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Successfully exited conference`, {\n module: CC_FILE,\n method: 'exitConference',\n trackingId: response.trackingId,\n interactionId: requestInteractionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.EXIT_CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, 'exitConference', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to exit conference`, {\n module: CC_FILE,\n method: 'exitConference',\n interactionId: requestInteractionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Transfer the conference to another participant.\n * Per conference-spec.md: Only primary agent can transfer conference.\n * After transfer, the transferring agent exits to wrapup.\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in conference or transfer fails\n * @example\n * ```typescript\n * task.transferConference().then(() => {}).catch(() => {});\n * ```\n */\n public async transferConference(): Promise<TaskResponse> {\n // Validate we're in conference or consulting state\n // CONSULTING is allowed because agent can transfer conference while consulting\n // (transfers ownership to the consulted agent)\n const state = this.getStateMachineSnapshot();\n const isValidState =\n state && (state.matches(TaskState.CONFERENCING) || state.matches(TaskState.CONSULTING));\n if (!isValidState) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot transfer conference in ${currentState} state`);\n LoggerProxy.error('Transfer conference operation not allowed', {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Send state machine event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE,\n agentId: this.data.agentId,\n });\n }\n\n const requestInteractionId =\n this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n try {\n LoggerProxy.info(`Transferring conference`, {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: requestInteractionId,\n });\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n ]);\n\n const response = await this.contact.conferenceTransfer({\n interactionId: requestInteractionId,\n });\n\n // Send success event to transition state\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS,\n taskData: response.data,\n });\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.log(`Successfully transferred conference`, {\n module: CC_FILE,\n method: 'transferConference',\n trackingId: response.trackingId,\n interactionId: requestInteractionId,\n });\n\n return response;\n } catch (error) {\n // Send failure event\n if (this.stateMachineService) {\n this.stateMachineService.send({\n type: TaskEvent.TRANSFER_CONFERENCE_FAILED,\n reason: error.toString(),\n });\n }\n\n const {error: detailedError} = getErrorDetails(error, 'transferConference', CC_FILE);\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,\n {\n taskId: this.data.interactionId,\n requestInteractionId,\n agentId: this.data.agentId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral', 'business']\n );\n\n LoggerProxy.error(`Failed to transfer conference`, {\n module: CC_FILE,\n method: 'transferConference',\n interactionId: requestInteractionId,\n });\n\n throw detailedError;\n }\n }\n\n /**\n * Toggle between consult call and main call during consulting.\n * If on consult leg (consultCallHeld = false), switches to main call by holding consult.\n * If on main call (consultCallHeld = true), switches to consult by resuming consult.\n *\n * @returns Promise<TaskResponse>\n * @throws Error if not in CONSULTING state or no consult media resource\n * @example\n * ```typescript\n * await task.switchCall();\n * ```\n */\n public async switchCall(): Promise<TaskResponse> {\n // Validate we're in CONSULTING state\n const state = this.getStateMachineSnapshot();\n if (!state?.matches(TaskState.CONSULTING)) {\n const currentState = state?.value as TaskState;\n const error = new Error(`Cannot switch call in ${currentState} state`);\n LoggerProxy.error('Switch call operation not allowed', {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n // Validate we have a consult media resource\n const consultMediaResourceId = getConsultMediaResourceId(\n this.data.interaction,\n this.data.consultMediaResourceId,\n this.data.agentId\n );\n if (!consultMediaResourceId) {\n const error = new Error('No consult media resource available');\n LoggerProxy.error('Switch call failed - no consult media resource', {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw error;\n }\n\n const context = state.context;\n const isOnConsultLeg = !context.consultCallHeld;\n\n // Determine direction and send appropriate state machine event\n const targetEvent = isOnConsultLeg\n ? TaskEvent.SWITCH_TO_MAIN_CALL\n : TaskEvent.SWITCH_TO_CONSULT;\n const revertEvent = isOnConsultLeg\n ? TaskEvent.SWITCH_TO_CONSULT\n : TaskEvent.SWITCH_TO_MAIN_CALL;\n\n if (this.stateMachineService) {\n this.stateMachineService.send({type: targetEvent});\n }\n\n this.metricsManager.timeEvent([\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n ]);\n\n try {\n if (isOnConsultLeg) {\n const response = await this.contact.unHold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: this.data.mediaResourceId},\n });\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n {\n taskId: this.data.interactionId,\n direction: 'toMainCall',\n mediaResourceId: consultMediaResourceId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n\n LoggerProxy.log(`Switched to main call successfully`, {\n module: CC_FILE,\n method: 'switchCall',\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return response;\n }\n\n const response = await this.contact.hold({\n interactionId: this.data.interactionId,\n data: {mediaResourceId: this.data.mediaResourceId},\n });\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS,\n {\n taskId: this.data.interactionId,\n direction: 'toConsultCall',\n mediaResourceId: consultMediaResourceId,\n ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n },\n ['operational', 'behavioral']\n );\n\n LoggerProxy.log(`Switched to consult call successfully`, {\n module: CC_FILE,\n method: 'switchCall',\n trackingId: response.trackingId,\n interactionId: this.data.interactionId,\n });\n\n return response;\n } catch (error) {\n if (this.stateMachineService) {\n this.stateMachineService.send({type: revertEvent});\n }\n\n this.metricsManager.trackEvent(\n METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED,\n {\n taskId: this.data.interactionId,\n direction: isOnConsultLeg ? 'toMainCall' : 'toConsultCall',\n mediaResourceId: consultMediaResourceId,\n error: error.toString(),\n ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n },\n ['operational', 'behavioral']\n );\n\n const {error: detailedError} = getErrorDetails(error, 'switchCall', CC_FILE);\n LoggerProxy.error(`Failed to switch call`, {\n module: CC_FILE,\n method: 'switchCall',\n interactionId: this.data.interactionId,\n });\n throw detailedError;\n }\n }\n\n protected override getChannelSpecificActionOverrides() {\n const baseOverrides = super.getChannelSpecificActionOverrides();\n\n return {\n ...baseOverrides,\n emitTaskHold: this.createEmitSelfAction(TASK_EVENTS.TASK_HOLD, {updateTaskData: true}),\n emitTaskResume: this.createEmitSelfAction(TASK_EVENTS.TASK_RESUME, {updateTaskData: true}),\n emitTaskRecordingStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_STARTED, {\n updateTaskData: true,\n }),\n emitTaskRecordingPaused: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_PAUSED, {\n updateTaskData: true,\n }),\n emitTaskRecordingPauseFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED,\n {updateTaskData: true}\n ),\n emitTaskRecordingResumed: this.createEmitSelfAction(TASK_EVENTS.TASK_RECORDING_RESUMED, {\n updateTaskData: true,\n }),\n emitTaskRecordingResumeFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_RECORDING_RESUME_FAILED,\n {updateTaskData: true}\n ),\n // Conference event emitters\n emitTaskParticipantJoined: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_JOINED, {\n updateTaskData: true,\n }),\n emitTaskParticipantLeft: this.createEmitSelfAction(TASK_EVENTS.TASK_PARTICIPANT_LEFT, {\n updateTaskData: true,\n }),\n emitTaskConferenceStarted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_STARTED, {\n updateTaskData: true,\n }),\n emitTaskConferenceEnded: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_ENDED, {\n updateTaskData: true,\n }),\n emitTaskConferenceFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONFERENCE_FAILED, {\n updateTaskData: true,\n }),\n emitTaskExitConference: this.createEmitSelfAction(TASK_EVENTS.TASK_EXIT_CONFERENCE, {\n updateTaskData: false,\n }),\n emitTaskTransferConference: this.createEmitSelfAction(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, {\n updateTaskData: false,\n }),\n emitTaskSwitchCall: this.createEmitSelfAction(TASK_EVENTS.TASK_SWITCH_CALL, {\n updateTaskData: false,\n }),\n emitTaskTransferConferenceFailed: this.createEmitSelfAction(\n TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED,\n {updateTaskData: true}\n ),\n emitTaskOutdialFailed: ({event}: TaskActionArgs) => {\n if (event && 'taskData' in event && event.taskData) {\n this.updateTaskData(event.taskData as TaskData);\n }\n const reason = (event as {reason?: string})?.reason || 'Outdial failed';\n this.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, reason);\n },\n };\n 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package/dist/types/services/task/TaskUtils.d.ts CHANGED
@@ -55,6 +55,8 @@ export declare const checkParticipantNotInInteraction: (task: ITask, agentId: st
55
55
  * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.
56
56
  */
57
57
  export declare const getIsConferenceInProgress: (data: TaskData) => boolean;
58
+ /** EP-DN consult merged to conference before a second agent joins the main leg (CAI-8329). */
59
+ export declare const isEpDnConsultPendingConferenceMerge: (taskData: TaskData | undefined, selfAgentId: string | undefined) => boolean;
58
60
  /**
59
61
  * Checks if the current agent is a secondary agent in a consultation scenario.
60
62
  * Secondary agents are those who were consulted (not the original call owner).
package/dist/types/services/task/state-machine/TaskStateMachine.d.ts CHANGED
@@ -161,6 +161,13 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
161
161
  target: TaskState;
162
162
  actions: string[];
163
163
  };
164
+ UNHOLD_INITIATED: {
165
+ target: TaskState;
166
+ };
167
+ UNHOLD_SUCCESS: {
168
+ target: TaskState;
169
+ actions: string[];
170
+ };
164
171
  CONSULT: {
165
172
  target: TaskState;
166
173
  actions: string[];
@@ -380,6 +387,15 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
380
387
  UNHOLD_SUCCESS: {
381
388
  actions: string[];
382
389
  };
390
+ PARTICIPANT_LEAVE: ({
391
+ guard: (params: any) => boolean;
392
+ target: TaskState;
393
+ actions: string[];
394
+ } | {
395
+ actions: string[];
396
+ guard?: undefined;
397
+ target?: undefined;
398
+ })[];
383
399
  TRANSFER_SUCCESS: ({
384
400
  guard: ({ context, event }: import("./guards").GuardParams) => boolean;
385
401
  target: TaskState;
@@ -396,12 +412,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
396
412
  actions: string[];
397
413
  };
398
414
  TRANSFER_CONFERENCE_SUCCESS: ({
399
- guard: ({ context }: {
400
- context: any;
401
- }) => boolean;
402
- actions: string[];
403
- target?: undefined;
404
- } | {
405
415
  guard: ({ context, event }: import("./guards").GuardParams) => boolean;
406
416
  target: TaskState;
407
417
  actions: string[];
@@ -521,12 +531,19 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
521
531
  TRANSFER_CONFERENCE: {
522
532
  actions: string[];
523
533
  };
524
- TRANSFER_CONFERENCE_SUCCESS: {
525
- guard: ({ context }: {
526
- context: any;
527
- }) => boolean;
534
+ TRANSFER_CONFERENCE_SUCCESS: ({
535
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
528
536
  actions: string[];
529
- }[];
537
+ target?: undefined;
538
+ } | {
539
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
540
+ target: TaskState;
541
+ actions: string[];
542
+ } | {
543
+ target: TaskState;
544
+ actions: string[];
545
+ guard?: undefined;
546
+ })[];
530
547
  TRANSFER_CONFERENCE_FAILED: {
531
548
  actions: string[];
532
549
  };
@@ -549,6 +566,14 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
549
566
  CONTACT_ENDED: {
550
567
  actions: string[];
551
568
  }[];
569
+ CONSULT_FAILED: {
570
+ actions: string[];
571
+ };
572
+ TASK_WRAPUP: {
573
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
574
+ target: TaskState;
575
+ actions: string[];
576
+ };
552
577
  };
553
578
  };
554
579
  WRAPPING_UP: {
@@ -732,6 +757,13 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
732
757
  target: TaskState;
733
758
  actions: string[];
734
759
  };
760
+ UNHOLD_INITIATED: {
761
+ target: TaskState;
762
+ };
763
+ UNHOLD_SUCCESS: {
764
+ target: TaskState;
765
+ actions: string[];
766
+ };
735
767
  CONSULT: {
736
768
  target: TaskState;
737
769
  actions: string[];
@@ -951,6 +983,15 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
951
983
  UNHOLD_SUCCESS: {
952
984
  actions: string[];
953
985
  };
986
+ PARTICIPANT_LEAVE: ({
987
+ guard: (params: any) => boolean;
988
+ target: TaskState;
989
+ actions: string[];
990
+ } | {
991
+ actions: string[];
992
+ guard?: undefined;
993
+ target?: undefined;
994
+ })[];
954
995
  TRANSFER_SUCCESS: ({
955
996
  guard: ({ context, event }: import("./guards").GuardParams) => boolean;
956
997
  target: TaskState;
@@ -967,12 +1008,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
967
1008
  actions: string[];
968
1009
  };
969
1010
  TRANSFER_CONFERENCE_SUCCESS: ({
970
- guard: ({ context }: {
971
- context: any;
972
- }) => boolean;
973
- actions: string[];
974
- target?: undefined;
975
- } | {
976
1011
  guard: ({ context, event }: import("./guards").GuardParams) => boolean;
977
1012
  target: TaskState;
978
1013
  actions: string[];
@@ -1092,12 +1127,19 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
1092
1127
  TRANSFER_CONFERENCE: {
1093
1128
  actions: string[];
1094
1129
  };
1095
- TRANSFER_CONFERENCE_SUCCESS: {
1096
- guard: ({ context }: {
1097
- context: any;
1098
- }) => boolean;
1130
+ TRANSFER_CONFERENCE_SUCCESS: ({
1131
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
1099
1132
  actions: string[];
1100
- }[];
1133
+ target?: undefined;
1134
+ } | {
1135
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
1136
+ target: TaskState;
1137
+ actions: string[];
1138
+ } | {
1139
+ target: TaskState;
1140
+ actions: string[];
1141
+ guard?: undefined;
1142
+ })[];
1101
1143
  TRANSFER_CONFERENCE_FAILED: {
1102
1144
  actions: string[];
1103
1145
  };
@@ -1120,6 +1162,14 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
1120
1162
  CONTACT_ENDED: {
1121
1163
  actions: string[];
1122
1164
  }[];
1165
+ CONSULT_FAILED: {
1166
+ actions: string[];
1167
+ };
1168
+ TASK_WRAPUP: {
1169
+ guard: ({ context, event }: import("./guards").GuardParams) => boolean;
1170
+ target: TaskState;
1171
+ actions: string[];
1172
+ };
1123
1173
  };
1124
1174
  };
1125
1175
  WRAPPING_UP: {
package/dist/types/services/task/state-machine/guards.d.ts CHANGED
@@ -42,6 +42,7 @@ export type GuardFunction = (params: GuardParams) => boolean;
42
42
  export declare const guards: {
43
43
  isInteractionTerminated: ({ context, event }: GuardParams) => boolean;
44
44
  isInteractionConsulting: ({ event, context }: GuardParams) => boolean;
45
+ isEpDnPendingConferenceMergeHydrate: ({ event, context }: GuardParams) => boolean;
45
46
  isInteractionHeld: ({ event }: GuardParams) => boolean;
46
47
  isInteractionConnected: ({ event }: GuardParams) => boolean;
47
48
  isConferencingByParticipants: ({ event }: GuardParams) => boolean;
@@ -84,6 +85,17 @@ export declare const guards: {
84
85
  * TERMINATED / WRAPPING_UP based on wrapup rules.
85
86
  */
86
87
  didCurrentAgentLeaveConference: ({ context, event }: GuardParams) => boolean;
88
+ /**
89
+ * True when this agent initiated the conference transfer (widgets or desktop).
90
+ * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).
91
+ */
92
+ isSelfConferenceTransferInitiator: ({ context, event }: GuardParams) => boolean;
93
+ /**
94
+ * True when another agent performed conference transfer and this agent should
95
+ * only refresh task data (stay in the current state). False when this agent
96
+ * initiated the transfer (desktop or widgets) or has left the interaction.
97
+ */
98
+ isPassiveConferenceTransferObserver: ({ context, event }: GuardParams) => boolean;
87
99
  isCampaignReservationAccept: ({ event }: GuardParams) => boolean;
88
100
  isPrimaryMediaOnHold: ({ event }: GuardParams) => boolean;
89
101
  };
package/dist/types/services/task/state-machine/types.d.ts CHANGED
@@ -55,6 +55,8 @@ export interface TaskContext {
55
55
  consultDestinationAgentId: string | null;
56
56
  consultDestinationAgentJoined: boolean;
57
57
  consultCallHeld: boolean;
58
+ /** Set by deriveTaskDataUpdates / clearConsultState when EP-DN consult is merged to conference before Agent 2 joins (CAI-8329). */
59
+ hideBlindTransferForEpDnPendingMerge: boolean;
58
60
  recordingControlsAvailable: boolean;
59
61
  recordingInProgress: boolean;
60
62
  uiControlConfig: UIControlConfig;