@webex/contact-center 3.12.0-next.9 → 3.12.0-task-refactor.1

package/dist/services/task/types.js

@@ -3,12 +3,18 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.TASK_EVENTS = exports.MEDIA_CHANNEL = exports.DESTINATION_TYPE = exports.CONSULT_TRANSFER_DESTINATION_TYPE = void 0;
+exports.VOICE_VARIANT = exports.TASK_EVENTS = exports.TASK_CHANNEL_TYPE = exports.MEDIA_CHANNEL = exports.DESTINATION_TYPE = exports.CONSULT_TRANSFER_DESTINATION_TYPE = void 0;
+/* eslint-disable import/no-cycle */
+
 /**
  * Unique identifier for a task in the contact center system
  * @public
  */
 
+/**
+ * Unique identifier for a call in the Webex calling system
+ */
+
 /**
  * Helper type for creating enum-like objects with type safety
  * @internal
@@ -85,6 +91,21 @@ const MEDIA_CHANNEL = exports.MEDIA_CHANNEL = {
  * Derived from the MEDIA_CHANNEL constant
  * @public
  */
+
+/**
+ * Supported task channel types for UI control configuration
+ */
+const TASK_CHANNEL_TYPE = exports.TASK_CHANNEL_TYPE = {
+  VOICE: 'voice',
+  DIGITAL: 'digital'
+};
+/**
+ * Voice channel variants that toggle PSTN/WebRTC specific behaviors
+ */
+const VOICE_VARIANT = exports.VOICE_VARIANT = {
+  PSTN: 'pstn',
+  WEBRTC: 'webrtc'
+};
 /**
  * Enumeration of all task-related events that can occur in the contact center system
  * These events represent different states and actions in the task lifecycle
@@ -189,6 +210,10 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_CONSULT_QUEUE_FAILED"] = "task:consultQueueFailed";
+  /**
+   * Triggered whenever task UI controls are recalculated
+   */
+  TASK_EVENTS["TASK_UI_CONTROLS_UPDATED"] = "task:ui-controls-updated";
   /**
    * Triggered when a consultation request is accepted
    * @example
@@ -266,6 +291,22 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_WRAPPEDUP"] = "task:wrappedup";
+  /**
+   * Triggered when the task state machine reaches a final state and resources should be cleaned up.
+   * Used internally by TaskManager to perform collection/call cleanup.
+   * @internal
+   */
+  TASK_EVENTS["TASK_CLEANUP"] = "task:cleanup";
+  /**
+   * Triggered when recording is started
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_RECORDING_STARTED, (task: ITask) => {
+   *   console.log('Recording started:', task.data.interactionId);
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_RECORDING_STARTED"] = "task:recordingStarted";
   /**
    * Triggered when recording is paused
    * @example
@@ -479,6 +520,40 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_PARTICIPANT_LEFT_FAILED"] = "task:participantLeftFailed";
+  /**
+   * Triggered when agent initiates exit from conference
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_EXIT_CONFERENCE, (task: ITask) => {
+   *   console.log('Exiting conference:', task.data.interactionId);
+   *   // Handle conference exit initiation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_EXIT_CONFERENCE"] = "task:exitConference";
+  /**
+   * Triggered when agent initiates conference transfer
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, (task: ITask) => {
+   *   console.log('Transferring conference:', task.data.interactionId);
+   *   // Handle conference transfer initiation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_TRANSFER_CONFERENCE"] = "task:transferConference";
+  /**
+   * Triggered when agent switches between consult call and main call.
+   * Use task.uiControls to determine current state and button visibility.
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_SWITCH_CALL, (task: ITask) => {
+   *   console.log('Call switched:', task.data.interactionId);
+   *   // Update UI based on task.uiControls.main.switch / task.uiControls.consult.switch
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_SWITCH_CALL"] = "task:switchCall";
   /**
    * Triggered when a contact is merged
    * @example
@@ -501,17 +576,6 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_POST_CALL_ACTIVITY"] = "task:postCallActivity";
-  /**
-   * Triggered when a campaign preview contact is offered to the agent
-   * @example
-   * ```typescript
-   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {
-   *   console.log('Campaign preview contact received:', data.interactionId);
-   *   // Handle campaign preview reservation
-   * });
-   * ```
-   */
-  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_RESERVATION"] = "task:campaignPreviewReservation";
   return TASK_EVENTS;
 }({});
 /**
@@ -520,8 +584,26 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * @public
  */
 /**
- * Task payload containing detailed information about a contact center task
- * This structure encapsulates all relevant data for task management
+ * Media entry type from interaction.media
+ * Used for media state tracking in consult and conference scenarios
+ */
+/**
+ * Task payload mirroring the Agent Contact event payload from Webex Contact Center
+ * (developer.webex.com). Arrives on AGENT_* websocket events and is the source of truth
+ * for UI/state machine updates.
+ * @public
+ */
+/**
+ * UI control representation for a single interaction leg.
+ */
+/**
+ * UI controls surfaced to task consumers.
+ * Consumers should read controls from the per-leg surfaces and use `activeLeg`
+ * to determine which one is currently interactive.
+ */
+/**
+ * Helper class for managing task action control state
+ * Tracks visibility and enabled state for task actions that can be executed
  * @public
  */
 /**
@@ -570,6 +652,10 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * Parameters for transferring a task to another destination
  * @public
  */
+/**
+ * Options for configuring transfer behavior
+ * @public
+ */
 /**
  * API payload for ending a consultation
  * This is the actual payload that is sent to the developer API
@@ -596,12 +682,18 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * @public
  */
 /**
- * Payload for campaign preview contact operations (accept, skip, remove)
+ * Data structure for cleaning up contact resources
  * @public
  */
 /**
- * Data structure for cleaning up contact resources
- * @public
+ * Boolean-like fields in callProcessingDetails that may arrive as strings.
+ * Used by taskDataNormalizer to coerce payloads to actual booleans.
+ */
+/**
+ * Interaction-level boolean fields that may arrive as strings from backend payloads.
+ */
+/**
+ * Participant boolean fields that may arrive as strings and need normalization.
  */
 /**
  * Response type for task public methods
@@ -609,8 +701,55 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * an Error in case of failure, or void for operations that don't return data
  * @public
  */
+/**
+ * Payload shape used by consult conference helper utilities.
+ */
+/**
+ * Minimal event-emitter contract exposed to SDK consumers.
+ * Defined here so that consumers do NOT need `@types/node` in their tsconfig.
+ * The runtime Task class still extends Node's EventEmitter (via ampersand-events),
+ * which satisfies this interface at runtime.
+ * @public
+ */
 /**
  * Interface for managing task-related operations in the contact center
- * Extends EventEmitter to support event-driven task updates
+ * Extends IEventEmitter to support event-driven task updates
+ */
+/**
+ * Interface for managing digital channel task operations in the contact center
+ * Digital channels (chat, email, social, SMS) have a simpler interface than voice
+ * Extends ITask but overrides updateTaskData to return IDigital
+ * @public
+ */
+/**
+ * Interface for managing voice/telephony task operations in the contact center
+ * Extends ITask with voice-specific functionality for hold/resume operations
+ * @public
+ */
+/**
+ * Configuration options for voice task UI controls
+ */
+/**
+ * Participant information for UI display
+ */
+/**
+ * @deprecated Use Participant instead
+ */
+/**
+ * Actions to be performed after handling an event
+ *
+ * These actions represent TaskManager-level concerns (task collection lifecycle,
+ * resource cleanup) rather than task-level state machine concerns. The separation
+ * ensures proper responsibility:
+ * - TaskManager: Collection management, metrics, cleanup
+ * - State Machine: Task state transitions, event emissions, UI controls
+ */
+/**
+ * Context for processing an event
+ *
+ * Contains all information needed to process a WebSocket event:
+ * - Event type and payload from the backend
+ * - Task instance (if exists)
+ * - Pre-mapped state machine event (if applicable)
  */
 //# sourceMappingURL=types.js.map

package/dist/services/task/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when an outdial call fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {\n   *   console.log('Outdial failed:', reason);\n   *   // Handle outdial failure\n   * });\n   * ```\n   */\n  TASK_OUTDIAL_FAILED = 'task:outdialFailed',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a task has been successfully auto-answered\n   * This event is emitted after the SDK automatically accepts a task due to:\n   * - WebRTC calls with auto-answer enabled\n   * - Agent-initiated outdial calls\n   * - Other auto-answer scenarios\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, (task: ITask) => {\n   *   console.log('Task auto-answered:', task.data.interactionId);\n   *   // Update UI - enable cancel button, etc.\n   * });\n   * ```\n   */\n  TASK_AUTO_ANSWERED = 'task:autoAnswered',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n\n  /**\n   * Triggered when a campaign preview contact is offered to the agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {\n   *   console.log('Campaign preview contact received:', data.interactionId);\n   *   // Handle campaign preview reservation\n   * });\n   * ```\n   */\n  TASK_CAMPAIGN_PREVIEW_RESERVATION = 'task:campaignPreviewReservation',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n    /** Agent ID who initiated the outdial call */\n    outdialAgentId?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n  /** Indicates if auto-answer is in progress for this task */\n  isAutoAnswering?: boolean;\n  /** Indicates if wrap-up is required for this task */\n  agentsPendingWrapUp?: string[];\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Payload for campaign preview contact operations (accept, skip, remove)\n * @public\n */\nexport type PreviewContactPayload = {\n  /** The interaction ID from the campaign reservation */\n  interactionId: string;\n  /** The campaign name (not a UUID). Available from the reservation event at\n   *  `task.data.interaction.callProcessingDetails.campaignId` or `task.data.campaignId`. */\n  campaignId: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns 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+{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_CHANNEL_TYPE","VOICE","DIGITAL","VOICE_VARIANT","PSTN","WEBRTC","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["/* eslint-disable import/no-cycle */\nimport type {AnyActorRef} from 'xstate';\nimport {TaskEventPayload} from './state-machine';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Unique identifier for a call in the Webex calling system\n */\nexport type CallId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Supported task channel types for UI control configuration\n */\nexport const TASK_CHANNEL_TYPE = {\n  VOICE: 'voice',\n  DIGITAL: 'digital',\n} as const;\n\nexport type TaskChannelType = Enum<typeof TASK_CHANNEL_TYPE>;\n\n/**\n * Voice channel variants that toggle PSTN/WebRTC specific behaviors\n */\nexport const VOICE_VARIANT = {\n  PSTN: 'pstn',\n  WEBRTC: 'webrtc',\n} as const;\n\nexport type VoiceVariant = Enum<typeof VOICE_VARIANT>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered whenever task UI controls are recalculated\n   */\n  TASK_UI_CONTROLS_UPDATED = 'task:ui-controls-updated',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when the task state machine reaches a final state and resources should be cleaned up.\n   * Used internally by TaskManager to perform collection/call cleanup.\n   * @internal\n   */\n  TASK_CLEANUP = 'task:cleanup',\n\n  /**\n   * Triggered when recording is started\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_STARTED, (task: ITask) => {\n   *   console.log('Recording started:', task.data.interactionId);\n   * });\n   * ```\n   */\n  TASK_RECORDING_STARTED = 'task:recordingStarted',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when an outdial call fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {\n   *   console.log('Outdial failed:', reason);\n   *   // Handle outdial failure\n   * });\n   * ```\n   */\n  TASK_OUTDIAL_FAILED = 'task:outdialFailed',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a task has been successfully auto-answered\n   * This event is emitted after the SDK automatically accepts a task due to:\n   * - WebRTC calls with auto-answer enabled\n   * - Agent-initiated outdial calls\n   * - Other auto-answer scenarios\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, (task: ITask) => {\n   *   console.log('Task auto-answered:', task.data.interactionId);\n   *   // Update UI - enable cancel button, etc.\n   * });\n   * ```\n   */\n  TASK_AUTO_ANSWERED = 'task:autoAnswered',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when agent initiates exit from conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_EXIT_CONFERENCE, (task: ITask) => {\n   *   console.log('Exiting conference:', task.data.interactionId);\n   *   // Handle conference exit initiation\n   * });\n   * ```\n   */\n  TASK_EXIT_CONFERENCE = 'task:exitConference',\n\n  /**\n   * Triggered when agent initiates conference transfer\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, (task: ITask) => {\n   *   console.log('Transferring conference:', task.data.interactionId);\n   *   // Handle conference transfer initiation\n   * });\n   * ```\n   */\n  TASK_TRANSFER_CONFERENCE = 'task:transferConference',\n\n  /**\n   * Triggered when agent switches between consult call and main call.\n   * Use task.uiControls to determine current state and button visibility.\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_SWITCH_CALL, (task: ITask) => {\n   *   console.log('Call switched:', task.data.interactionId);\n   *   // Update UI based on task.uiControls.main.switch / task.uiControls.consult.switch\n   * });\n   * ```\n   */\n  TASK_SWITCH_CALL = 'task:switchCall',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport interface CallAssociatedDatum {\n  /** Whether the field can be edited by the agent */\n  agentEditable: boolean;\n  /** Whether the field is visible to the agent */\n  agentViewable: boolean;\n  /** Display name for the field */\n  displayName: string;\n  /** Whether the field is global */\n  global: boolean;\n  /** Whether the field is secure */\n  isSecure: boolean;\n  /** Internal field name */\n  name: string;\n  /** Whether the field is reportable */\n  reportable: boolean;\n  /** Secure key identifier */\n  secureKeyId: string;\n  /** Secure key version */\n  secureKeyVersion: number;\n  /** Data type of the field */\n  type: string;\n  /** Field value */\n  value: string;\n}\n\nexport type CallAssociatedData = Record<string, CallAssociatedDatum>;\n\nexport type CallAssociatedDetails = Record<string, string>;\n\nexport interface FlowParameter {\n  /** Parameter name */\n  name?: string;\n  /** Additional qualifier */\n  qualifier?: string;\n  /** Description of the parameter */\n  description?: string;\n  /** Data type of the value */\n  valueDataType?: string;\n  /** Value associated with the parameter */\n  value?: string;\n}\n\nexport interface InteractionParticipant {\n  /** Unique participant identifier */\n  id: string;\n  /** Participant type label used by backend */\n  pType: string;\n  /** Friendly participant type */\n  type: string;\n  /** Whether the participant has joined */\n  hasJoined: boolean;\n  /** Whether the participant has left */\n  hasLeft: boolean;\n  /** Whether the participant is still in pre-dial */\n  isInPredial: boolean;\n  /** Optional caller identifier */\n  callerId?: string | null;\n  /** Whether auto-answer is enabled */\n  autoAnswerEnabled?: boolean;\n  /** Backchannel/bnr details */\n  bnrDetails?: unknown;\n  /** Channel identifier for the participant */\n  channelId?: string;\n  /** Current consult state */\n  consultState?: string | null;\n  /** Timestamp when consult started */\n  consultTimestamp?: number | null;\n  /** Current participant state */\n  currentState?: string | null;\n  /** Timestamp of the current state */\n  currentStateTimestamp?: number | null;\n  /** Device call identifier */\n  deviceCallId?: string | null;\n  /** Device identifier */\n  deviceId?: string | null;\n  /** Device type (AGENT_DN, BROWSER, etc.) */\n  deviceType?: string | null;\n  /** Dial number associated with participant */\n  dn?: string | null;\n  /** Whether participant is currently consulted */\n  isConsulted?: boolean;\n  /** Whether participant offer is active */\n  isOffered?: boolean;\n  /** Whether participant is in wrap-up */\n  isWrapUp?: boolean;\n  /** Whether participant completed wrap-up */\n  isWrappedUp?: boolean;\n  /** Timestamp of when participant joined */\n  joinTimestamp?: number | null;\n  /** Last updated timestamp */\n  lastUpdated?: number | null;\n  /** Friendly name of participant */\n  name?: string | null;\n  /** Queue identifier associated with participant */\n  queueId?: string;\n  /** Queue manager identifier */\n  queueMgrId?: string;\n  /** Session identifier */\n  sessionId?: string;\n  /** Site identifier */\n  siteId?: string;\n  /** Skill identifier */\n  skillId?: string | null;\n  /** Skill name */\n  skillName?: string | null;\n  /** Skill list for participant */\n  skills?: string[];\n  /** Team identifier */\n  teamId?: string;\n  /** Team name */\n  teamName?: string;\n  /** Timestamp for wrap-up */\n  wrapUpTimestamp?: number | null;\n  /** Additional metadata */\n  [key: string]: unknown;\n}\n\nexport type InteractionParticipants = Record<string, InteractionParticipant>;\n\n/**\n * Media entry type from interaction.media\n * Used for media state tracking in consult and conference scenarios\n */\nexport type MediaEntry = {\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of media channel */\n  mediaType: MEDIA_CHANNEL;\n  /** Media manager handling this media */\n  mediaMgr: string;\n  /** List of participant identifiers */\n  participants: string[];\n  /** Type of media (e.g., 'mainCall', 'consult') */\n  mType: string;\n  /** Indicates if media is on hold */\n  isHold: boolean;\n  /** Timestamp when media was put on hold */\n  holdTimestamp: number | null;\n};\n\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: InteractionParticipants;\n  /** Detailed call associated data */\n  callAssociatedData?: CallAssociatedData;\n  /** Simplified call associated key/value pairs */\n  callAssociatedDetails?: CallAssociatedDetails;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Identifier of parent interaction if applicable */\n  parentInteractionId?: string;\n  /** Indicates if media is forked for this interaction */\n  isMediaForked?: boolean;\n  /** Retroactive flow properties returned by backend */\n  flowProperties?: Record<string, unknown> | null;\n  /** Media specific properties returned by backend */\n  mediaProperties?: Record<string, unknown> | null;\n  /**\n   * Detailed call processing information and metadata.\n   * Mirrors the callProcessingDetails section described in Webex Contact Center Agent Contact payloads.\n   */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Agent capability for pause/resume on this interaction */\n    pauseResumeEnabled?: boolean;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Legacy pause indicator (recordInProgress=false is the active pause signal) */\n    isPaused?: boolean;\n    /** Recording is actively capturing audio right now */\n    recordInProgress?: boolean;\n    /** Recording was started for this interaction (may be paused) */\n    recordingStarted?: boolean;\n    /** Customer geographic region */\n    customerRegion?: string;\n    /** Flow tag identifier */\n    flowTagId?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: boolean;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: boolean;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n    /** Agent ID who initiated the outdial call */\n    outdialAgentId?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Timestamp when interaction entered queue */\n  queuedTimestamp?: number | null;\n  /** Media-specific information for the interaction */\n  media: Record<string, MediaEntry>;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: string;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Optional workflow manager identifier */\n  workflowManager?: string | null;\n  /** Parameters passed through the call flow */\n  callFlowParams?: Record<string, FlowParameter>;\n};\n\n/**\n * Task payload mirroring the Agent Contact event payload from Webex Contact Center\n * (developer.webex.com). Arrives on AGENT_* websocket events and is the source of truth\n * for UI/state machine updates.\n * @public\n */\nexport type RealtimeTranscription = {\n  agentId: string;\n  orgId: string;\n  notifType: string;\n  notifDetails: {\n    actionEvent: string;\n  };\n  data: {\n    role: 'AGENT' | 'CALLER';\n    utteranceId: string;\n    conversationId: string;\n    publishTimestamp: number;\n    messageId: string;\n    isFinal: boolean;\n    languageCode: string;\n    orgId: string;\n    content: string;\n  };\n};\n\nexport type TaskData = {\n  /** Primary media resource identifier for the active leg (matches interaction.media[].mediaResourceId) */\n  mediaResourceId: string;\n  /** Agent event name from the websocket stream (e.g., AGENT_CONTACT_ASSIGNED) */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation leg when present */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Interaction/contact identifier from backend (same as interaction.interactionId) */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Task/interaction type returned by the platform (routing/monitoring/etc.) */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n\n  /**\n   * Current consultation status derived from state machine\n   * Values: CONSULT_INITIATED, CONSULT_ACCEPTED, BEING_CONSULTED,\n   *         BEING_CONSULTED_ACCEPTED, CONNECTED, CONFERENCE, CONSULT_COMPLETED\n   */\n  consultStatus?: string;\n\n  /**\n   * Indicates if consultation is in progress (state machine: CONSULTING)\n   */\n  isConsultInProgress?: boolean;\n\n  /**\n   * Indicates if the task is incoming for the active agent\n   */\n  isIncomingTask?: boolean;\n\n  /**\n   * Indicates if the task is on hold (state machine: HELD)\n   */\n  isOnHold?: boolean;\n\n  /**\n   * Indicates if customer is currently in the call\n   * Derived from participants in main media\n   */\n  isCustomerInCall?: boolean;\n\n  /**\n   * Count of conference participants (agents only)\n   * Used for determining if max participants reached\n   */\n  conferenceParticipantsCount?: number;\n\n  /**\n   * Indicates if this is a secondary agent (consulted party)\n   */\n  isSecondaryAgent?: boolean;\n\n  /**\n   * Indicates if this is a secondary EP-DN agent (telephony consult to external)\n   */\n  isSecondaryEpDnAgent?: boolean;\n\n  /**\n   * Task state for MPC (Multi-Party Conference) scenarios\n   * Maps participant consultState to task state\n   */\n  mpcState?: string;\n  /** Indicates if auto-answer is in progress for this task */\n  isAutoAnswering?: boolean;\n  /** Indicates if wrap-up is required for this task */\n  agentsPendingWrapUp?: string[];\n};\n\nexport type TaskUIControlState = {\n  isVisible: boolean;\n  isEnabled: boolean;\n};\n\n/**\n * UI control representation for a single interaction leg.\n */\nexport type InteractionUIControls = {\n  accept: TaskUIControlState;\n  decline: TaskUIControlState;\n  hold: TaskUIControlState;\n  transfer: TaskUIControlState;\n  consult: TaskUIControlState;\n  end: TaskUIControlState;\n  recording: TaskUIControlState;\n  mute: TaskUIControlState;\n  consultTransfer: TaskUIControlState;\n  endConsult: TaskUIControlState;\n  conference: TaskUIControlState;\n  exitConference: TaskUIControlState;\n  transferConference: TaskUIControlState;\n  mergeToConference: TaskUIControlState;\n  wrapup: TaskUIControlState;\n  switch: TaskUIControlState;\n};\n\nexport type TaskUILeg = 'main' | 'consult';\n\n/**\n * UI controls surfaced to task consumers.\n * Consumers should read controls from the per-leg surfaces and use `activeLeg`\n * to determine which one is currently interactive.\n */\nexport type TaskUIControls = {\n  main: InteractionUIControls;\n  consult: InteractionUIControls;\n  activeLeg: TaskUILeg;\n};\n\n/**\n * Helper class for managing task action control state\n * Tracks visibility and enabled state for task actions that can be executed\n * @public\n */\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * Options for configuring transfer behavior\n * @public\n */\nexport type TransferOptions = {\n  /** Additional transfer configuration options */\n  [key: string]: unknown;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Boolean-like fields in callProcessingDetails that may arrive as strings.\n * Used by taskDataNormalizer to coerce payloads to actual booleans.\n */\nexport type CallProcessingBooleanKey =\n  | 'recordingStarted'\n  | 'recordInProgress'\n  | 'isPaused'\n  | 'pauseResumeEnabled'\n  | 'ctqInProgress'\n  | 'outdialTransferToQueueEnabled'\n  | 'taskToBeSelfServiced'\n  | 'CONTINUE_RECORDING_ON_TRANSFER'\n  | 'isParked'\n  | 'participantInviteTimeout'\n  | 'checkAgentAvailability';\n\n/**\n * Interaction-level boolean fields that may arrive as strings from backend payloads.\n */\nexport type InteractionBooleanKey = 'isFcManaged' | 'isMediaForked' | 'isTerminated';\n\n/**\n * Participant boolean fields that may arrive as strings and need normalization.\n */\nexport type ParticipantBooleanKey =\n  | 'autoAnswerEnabled'\n  | 'hasJoined'\n  | 'hasLeft'\n  | 'isConsulted'\n  | 'isInPredial'\n  | 'isOffered'\n  | 'isWrapUp'\n  | 'isWrappedUp';\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Payload shape used by consult conference helper utilities.\n */\nexport type consultConferencePayloadData = {\n  agentId?: string;\n  destinationType?: string;\n  destAgentId?: string;\n};\n\n/**\n * Minimal event-emitter contract exposed to SDK consumers.\n * Defined here so that consumers do NOT need `@types/node` in their tsconfig.\n * The runtime Task class still extends Node's EventEmitter (via ampersand-events),\n * which satisfies this interface at runtime.\n * @public\n */\nexport interface IEventEmitter {\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  on(event: string, listener: (...args: any[]) => void): this;\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  off(event: string, listener: (...args: any[]) => void): this;\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  once(event: string, listener: (...args: any[]) => void): this;\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  emit(event: string, ...args: any[]): boolean;\n}\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends IEventEmitter to support event-driven task updates\n */\nexport interface ITask extends IEventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Latest UI controls derived from the state machine.\n   * Each control has `isVisible` and `isEnabled` flags computed from current task state.\n   * Subscribe to {@link TASK_EVENTS.TASK_UI_CONTROLS_UPDATED} for change notifications.\n   */\n  readonly uiControls: TaskUIControls;\n\n  /**\n   * State machine instance for managing task state transitions and derived properties.\n   * The state machine handles:\n   * - State transitions (IDLE → OFFERED → CONNECTED → HELD, etc.)\n   * - Derived properties (canHold, canResume, isConsulted, etc.)\n   * - Action availability based on current state\n   *\n   * This is part of the migration from manual state management to centralized state machine.\n   * During the transition period, both the old setUIControls() and state machine coexist.\n   *\n   * @see createTaskStateMachine\n   * @internal\n   */\n  stateMachineService?: AnyActorRef;\n  state?: any;\n\n  /**\n   * Helper method to send events to the state machine.\n   * This is part of the migration to XState.\n   * @internal\n   */\n  sendStateMachineEvent: (event: TaskEventPayload) => void;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): void;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad, options?: TransferOptions): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles between consult call and main call during consulting.\n   * If on consult leg, switches to main call (holds consult).\n   * If on main call, switches to consult (resumes consult).\n   * Only available when in CONSULTING state.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.switchCall();\n   * ```\n   */\n  switchCall(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n}\n\n/**\n * Interface for managing digital channel task operations in the contact center\n * Digital channels (chat, email, social, SMS) have a simpler interface than voice\n * Extends ITask but overrides updateTaskData to return IDigital\n * @public\n */\nexport interface IDigital extends Omit<ITask, 'updateTaskData'> {\n  /**\n   * Updates the task data\n   * @param newData - Updated task data\n   * @param shouldOverwrite - Whether to completely replace existing data\n   * @returns Updated Digital task instance\n   */\n  updateTaskData(newData: TaskData, shouldOverwrite?: boolean): IDigital;\n}\n\n/**\n * Interface for managing voice/telephony task operations in the contact center\n * Extends ITask with voice-specific functionality for hold/resume operations\n * @public\n */\nexport interface IVoice extends ITask {\n  /**\n   * Toggles hold/resume state for a voice task.\n   * If the task is currently on hold, it will be resumed.\n   * If the task is active, it will be placed on hold.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await voiceTask.holdResume();\n   * ```\n   */\n  holdResume(): Promise<TaskResponse>;\n}\n\n/**\n * Configuration options for voice task UI controls\n */\nexport type VoiceUIControlOptions = {\n  isEndTaskEnabled?: boolean;\n  isEndConsultEnabled?: boolean;\n  voiceVariant?: VoiceVariant;\n  isRecordingEnabled?: boolean;\n};\n\n/**\n * Participant information for UI display\n */\nexport type Participant = {\n  id: string;\n  name?: string;\n  pType?: string;\n};\n\n/**\n * @deprecated Use Participant instead\n */\nexport type TaskAccessorParticipant = Participant;\n\nexport interface IWebRTC extends IVoice {\n  /**\n   * This method is used to mute/unmute the call.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n  /**\n   * Decline the incoming task for Browser Login\n   *\n   * @example\n   * ```\n   * task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n  /**\n   * This method is used to unregister the web call listeners.\n   * @returns void\n   * @example\n   * ```typescript\n   * task.unregisterWebCallListeners();\n   * ```\n   */\n  unregisterWebCallListeners(): void;\n}\n\nexport type WebSocketPayload = TaskData & {\n  type: string;\n  mediaResourceId?: string;\n  reason?: string;\n  /**\n   * Optional real-time transcript chunk payload.\n   * Present on REAL_TIME_TRANSCRIPTION notifications.\n   */\n  data?: RealtimeTranscription['data'];\n};\n\nexport type WebSocketMessage = {\n  keepalive?: 'true' | 'false' | boolean;\n  type?: string;\n  data: WebSocketPayload;\n};\n\n/**\n * Actions to be performed after handling an event\n *\n * These actions represent TaskManager-level concerns (task collection lifecycle,\n * resource cleanup) rather than task-level state machine concerns. The separation\n * ensures proper responsibility:\n * - TaskManager: Collection management, metrics, cleanup\n * - State Machine: Task state transitions, event emissions, UI controls\n */\nexport interface TaskEventActions {\n  task?: ITask;\n}\n\n/**\n * Context for processing an event\n *\n * Contains all information needed to process a WebSocket event:\n * - Event type and payload from the backend\n * - Task instance (if exists)\n * - Pre-mapped state machine event (if applicable)\n */\nexport interface EventContext {\n  eventType: string;\n  payload: WebSocketPayload;\n  task?: ITask;\n  stateMachineEvent?: TaskEventPayload | 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