@webex/contact-center 3.12.0-next.9 → 3.12.0-next.91

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_types2","_constants","_types3","isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","taskData","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","length","isCampaignPreviewReservation","CC_EVENTS","AGENT_OFFER_CAMPAIGN_RESERVATION"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {CC_EVENTS} from '../config/types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Checks if a task is a campaign preview reservation that has not yet been accepted.\n * Campaign preview tasks should not trigger incoming call handling until the agent\n * explicitly accepts the preview contact.\n * @param task - 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+{"version":3,"names":["_types","require","_types2","_constants","_types3","_constants2","CAMPAIGN_PREVIEW_OUTBOUND_TYPES","CAMPAIGN_PREVIEW_CAMPAIGN_TYPES","getIsCustomerInCall","interaction","interactionId","mainCallMedia","media","participants","some","participantId","participant","pType","PARTICIPANT_TYPE","CUSTOMER","hasLeft","exports","getConferenceParticipantsCount","count","SUPERVISOR","VVA","getIsConsultInProgressForConferenceControls","mainCallId","selfAgentId","mainParticipants","Array","isArray","length","mainSet","Set","Object","values","m","mType","p","consultState","isRonaPendingConsultee","hasJoined","consultLegActive","currentState","isConsulted","has","getIsConsultedAgentForControls","taskData","context","isConsultingState","Boolean","consultInitiator","getServerHoldStateForControls","fallbackTaskData","undefined","isHold","mediaId","mediaResourceId","isPrimary","task","agentId","data","owner","isParticipantInMainInteraction","mediaObj","MEDIA_TYPE_MAIN_CALL","includes","checkParticipantNotInInteraction","getIsConferenceInProgress","mainInteractionId","mediaMainCall","participantsInMainCall","agentParticipants","forEach","add","size","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isCampaignPreviewTask","outboundType","cpd","campaignType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","getConsultMediaResourceId","consultMediaResourceId","entries","isCampaignPreviewReservation","CC_EVENTS","AGENT_OFFER_CAMPAIGN_RESERVATION"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {LoginOption} from '../../types';\nimport {PARTICIPANT_TYPE, MEDIA_TYPE_MAIN_CALL} from './state-machine/constants';\nimport {TaskContext} from './state-machine/types';\nimport {CC_EVENTS} from '../config/types';\nimport {OUTBOUND_TYPE, OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE} from '../../constants';\n\nconst CAMPAIGN_PREVIEW_OUTBOUND_TYPES = ['STANDARD_PREVIEW_CAMPAIGN', 'DIRECT_PREVIEW_CAMPAIGN'];\nconst CAMPAIGN_PREVIEW_CAMPAIGN_TYPES = ['preview_standard', 'preview_direct'];\n\n/**\n * Checks if the customer is still in the call (not left)\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n\n      const consultState = p.consultState as string | undefined;\n      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;\n      const consultLegActive =\n        consultState === 'consulting' ||\n        p.currentState === 'consulting' ||\n        (p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee);\n\n      return consultLegActive && !mainSet.has(participantId);\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj &&\n      mediaObj.mType === MEDIA_TYPE_MAIN_CALL &&\n      mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param interaction - The interaction object\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if the task belongs to a campaign preview interaction.\n * Campaign preview ContactEnded events are terminal cleanup events and should not trigger wrapup.\n */\nexport const isCampaignPreviewTask = (taskData?: TaskData | null): boolean => {\n  const outboundType = taskData?.interaction?.outboundType ?? '';\n  const cpd = taskData?.interaction?.callProcessingDetails as unknown as\n    | Record<string, string | undefined>\n    | undefined;\n  const campaignType = cpd?.campaignType ?? '';\n\n  return (\n    CAMPAIGN_PREVIEW_OUTBOUND_TYPES.includes(outboundType) ||\n    CAMPAIGN_PREVIEW_CAMPAIGN_TYPES.includes(campaignType)\n  );\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) {\n    return consultMediaResourceId;\n  }\n\n  // Second priority: search for consult media leg in interaction.media\n  if (!interaction?.media || !agentId) {\n    return undefined;\n  }\n\n  // Find the consult media leg where this agent is a participant\n  for (const [mediaId, media] of Object.entries(interaction.media)) {\n    if (media.mType === 'consult' && media.participants?.includes(agentId)) {\n      return mediaId;\n    }\n  }\n\n  return undefined;\n};\n\n/**\n * Checks if a task is a campaign preview reservation that has not yet been accepted.\n * Campaign preview tasks should not trigger incoming call handling until the agent\n * explicitly accepts the preview contact.\n * @param task - The task to check\n * @returns true if the task is a pending campaign preview reservation, false otherwise\n */\nexport const isCampaignPreviewReservation = (task: ITask): boolean => {\n  return task?.data?.type === 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package/dist/services/task/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WRAPUP = exports.UNHOLD = exports.TRANSFER = exports.TRANSCRIPT_EVENT_MAP = exports.TIMEOUT_PREVIEW_ACCEPT = exports.TASK_MESSAGE_TYPE = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.TASK_API = exports.RESUME = exports.PRESERVED_TASK_DATA_FIELDS = exports.PAUSE = exports.METHODS = exports.KEYS_TO_NOT_DELETE = exports.HOLD = exports.END = exports.DIALER_API = exports.CONSULT_TRANSFER = exports.CONSULT_END = exports.CONSULT_CONFERENCE = exports.CONSULT_ACCEPT = exports.CONSULT = exports.CONFERENCE_TRANSFER = exports.CONFERENCE_EXIT = exports.CAMPAIGN_PREVIEW_ACCEPT = void 0;
+exports.WRAPUP = exports.UNHOLD = exports.TRANSFER = exports.TRANSCRIPT_EVENT_MAP = exports.TIMEOUT_PREVIEW_ACCEPT = exports.TASK_MESSAGE_TYPE = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.TASK_API = exports.RESUME = exports.PRESERVED_TASK_DATA_FIELDS = exports.PAUSE = exports.METHODS = exports.KEYS_TO_NOT_DELETE = exports.HOLD = exports.END = exports.DIALER_API = exports.CONSULT_TRANSFER = exports.CONSULT_END = exports.CONSULT_CONFERENCE = exports.CONSULT_ACCEPT = exports.CONSULT = exports.CONFERENCE_TRANSFER = exports.CONFERENCE_EXIT = exports.CAMPAIGN_PREVIEW_SKIP = exports.CAMPAIGN_PREVIEW_REMOVE = exports.CAMPAIGN_PREVIEW_ACCEPT = void 0;
 var _types = require("../config/types");
 /**
  * Constants for Task Service
@@ -29,6 +29,8 @@ const CONFERENCE_EXIT = exports.CONFERENCE_EXIT = '/conference/exit';
 const CONFERENCE_TRANSFER = exports.CONFERENCE_TRANSFER = '/conference/transfer';
 const DIALER_API = exports.DIALER_API = '/v1/dialer';
 const CAMPAIGN_PREVIEW_ACCEPT = exports.CAMPAIGN_PREVIEW_ACCEPT = '/accept';
+const CAMPAIGN_PREVIEW_SKIP = exports.CAMPAIGN_PREVIEW_SKIP = '/skip';
+const CAMPAIGN_PREVIEW_REMOVE = exports.CAMPAIGN_PREVIEW_REMOVE = '/remove';
 /** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */
 const TIMEOUT_PREVIEW_ACCEPT = exports.TIMEOUT_PREVIEW_ACCEPT = 80000;
 const TASK_MANAGER_FILE = exports.TASK_MANAGER_FILE = 'taskManager';
@@ -55,6 +57,10 @@ const PRESERVED_TASK_DATA_FIELDS = exports.PRESERVED_TASK_DATA_FIELDS = {
  */
 const KEYS_TO_NOT_DELETE = exports.KEYS_TO_NOT_DELETE = Object.values(PRESERVED_TASK_DATA_FIELDS);
 
+/**
+ * Consultation status constants derived from state machine
+ * These values are computed and available in task.data.consultStatus
+ */
 // METHOD NAMES
 const METHODS = exports.METHODS = {
   // Task class methods
@@ -86,7 +92,8 @@ const METHODS = exports.METHODS = {
   GET_ALL_TASKS: 'getAllTasks',
   GET_TASK_MANAGER: 'getTaskManager',
   SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',
-  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer'
+  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',
+  REQUEST_REAL_TIME_TRANSCRIPTS: 'requestRealTimeTranscripts'
 };
 const TRANSCRIPT_EVENT_MAP = exports.TRANSCRIPT_EVENT_MAP = {
   [_types.CC_EVENTS.AGENT_CONTACT_ASSIGNED]: 'START',

package/dist/services/task/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","TASK_MESSAGE_TYPE","exports","TASK_API","HOLD","UNHOLD","CONSULT","CONSULT_ACCEPT","CONSULT_END","TRANSFER","CONSULT_TRANSFER","PAUSE","RESUME","WRAPUP","END","CONSULT_CONFERENCE","CONFERENCE_EXIT","CONFERENCE_TRANSFER","DIALER_API","CAMPAIGN_PREVIEW_ACCEPT","TIMEOUT_PREVIEW_ACCEPT","TASK_MANAGER_FILE","TASK_FILE","PRESERVED_TASK_DATA_FIELDS","IS_CONSULTED","WRAP_UP_REQUIRED","IS_CONFERENCE_IN_PROGRESS","IS_AUTO_ANSWERING","KEYS_TO_NOT_DELETE","Object","values","METHODS","ACCEPT","TOGGLE_MUTE","DECLINE","PAUSE_RECORDING","RESUME_RECORDING","END_CONSULT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","UPDATE_TASK_DATA","RECONCILE_DATA","HANDLE_INCOMING_WEB_CALL","REGISTER_TASK_LISTENERS","HANDLE_REAL_TIME_WEBSOCKET_EVENT","REMOVE_TASK_FROM_COLLECTION","HANDLE_TASK_CLEANUP","GET_TASK","GET_ALL_TASKS","GET_TASK_MANAGER","SETUP_AUTO_WRAPUP_TIMER","CANCEL_AUTO_WRAPUP_TIMER","TRANSCRIPT_EVENT_MAP","CC_EVENTS","AGENT_CONTACT_ASSIGNED","AGENT_CONSULTING","AGENT_CONSULT_CONFERENCED","AGENT_WRAPUP","AGENT_CONSULT_ENDED","PARTICIPANT_LEFT_CONFERENCE"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for Task Service\n * @module @webex/contact-center/services/task/constants\n * @ignore\n */\n\nimport {CC_EVENTS} from '../config/types';\n\nexport const TASK_MESSAGE_TYPE = 'RoutingMessage';\nexport const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const CONSULT_CONFERENCE = '/consult/conference';\nexport const CONFERENCE_EXIT = '/conference/exit';\nexport const CONFERENCE_TRANSFER = '/conference/transfer';\nexport const DIALER_API = '/v1/dialer';\nexport const CAMPAIGN_PREVIEW_ACCEPT = '/accept';\n/** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */\nexport const TIMEOUT_PREVIEW_ACCEPT = 80000;\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n/**\n * Task data field names that should be preserved during reconciliation\n * These fields are retained even if not present in new data during updates\n */\nexport const PRESERVED_TASK_DATA_FIELDS = {\n  /** Indicates if the task is in consultation state */\n  IS_CONSULTED: 'isConsulted',\n  /** Indicates if wrap-up is required for this task */\n  WRAP_UP_REQUIRED: 'wrapUpRequired',\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress',\n  /** Indicates if auto-answer is in progress for this task */\n  IS_AUTO_ANSWERING: 'isAutoAnswering',\n};\n\n/**\n * Array of task data field names that should not be deleted during reconciliation\n * Used by reconcileData method to preserve important task state fields\n */\nexport const KEYS_TO_NOT_DELETE: string[] = Object.values(PRESERVED_TASK_DATA_FIELDS);\n\n// METHOD NAMES\nexport const METHODS = {\n  // Task class methods\n  ACCEPT: 'accept',\n  TOGGLE_MUTE: 'toggleMute',\n  DECLINE: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  END: 'end',\n  WRAPUP: 'wrapup',\n  PAUSE_RECORDING: 'pauseRecording',\n  RESUME_RECORDING: 'resumeRecording',\n  CONSULT: 'consult',\n  END_CONSULT: 'endConsult',\n  TRANSFER: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  UPDATE_TASK_DATA: 'updateTaskData',\n  RECONCILE_DATA: 'reconcileData',\n\n  // TaskManager class methods\n  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',\n  REGISTER_TASK_LISTENERS: 'registerTaskListeners',\n  HANDLE_REAL_TIME_WEBSOCKET_EVENT: 'handleRealtimeWebsocketEvent',\n  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',\n  HANDLE_TASK_CLEANUP: 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+{"version":3,"names":["_types","require","TASK_MESSAGE_TYPE","exports","TASK_API","HOLD","UNHOLD","CONSULT","CONSULT_ACCEPT","CONSULT_END","TRANSFER","CONSULT_TRANSFER","PAUSE","RESUME","WRAPUP","END","CONSULT_CONFERENCE","CONFERENCE_EXIT","CONFERENCE_TRANSFER","DIALER_API","CAMPAIGN_PREVIEW_ACCEPT","CAMPAIGN_PREVIEW_SKIP","CAMPAIGN_PREVIEW_REMOVE","TIMEOUT_PREVIEW_ACCEPT","TASK_MANAGER_FILE","TASK_FILE","PRESERVED_TASK_DATA_FIELDS","IS_CONSULTED","WRAP_UP_REQUIRED","IS_CONFERENCE_IN_PROGRESS","IS_AUTO_ANSWERING","KEYS_TO_NOT_DELETE","Object","values","METHODS","ACCEPT","TOGGLE_MUTE","DECLINE","PAUSE_RECORDING","RESUME_RECORDING","END_CONSULT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","UPDATE_TASK_DATA","RECONCILE_DATA","HANDLE_INCOMING_WEB_CALL","REGISTER_TASK_LISTENERS","HANDLE_REAL_TIME_WEBSOCKET_EVENT","REMOVE_TASK_FROM_COLLECTION","HANDLE_TASK_CLEANUP","GET_TASK","GET_ALL_TASKS","GET_TASK_MANAGER","SETUP_AUTO_WRAPUP_TIMER","CANCEL_AUTO_WRAPUP_TIMER","REQUEST_REAL_TIME_TRANSCRIPTS","TRANSCRIPT_EVENT_MAP","CC_EVENTS","AGENT_CONTACT_ASSIGNED","AGENT_CONSULTING","AGENT_CONSULT_CONFERENCED","AGENT_WRAPUP","AGENT_CONSULT_ENDED","PARTICIPANT_LEFT_CONFERENCE"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for Task Service\n * @module @webex/contact-center/services/task/constants\n * @ignore\n */\n\nimport {CC_EVENTS} from '../config/types';\n\nexport const TASK_MESSAGE_TYPE = 'RoutingMessage';\nexport const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const CONSULT_CONFERENCE = '/consult/conference';\nexport const CONFERENCE_EXIT = '/conference/exit';\nexport const CONFERENCE_TRANSFER = '/conference/transfer';\nexport const DIALER_API = '/v1/dialer';\nexport const CAMPAIGN_PREVIEW_ACCEPT = '/accept';\nexport const CAMPAIGN_PREVIEW_SKIP = '/skip';\nexport const CAMPAIGN_PREVIEW_REMOVE = '/remove';\n/** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */\nexport const TIMEOUT_PREVIEW_ACCEPT = 80000;\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n/**\n * Task data field names that should be preserved during reconciliation\n * These fields are retained even if not present in new data during updates\n */\nexport const PRESERVED_TASK_DATA_FIELDS = {\n  /** Indicates if the task is in consultation state */\n  IS_CONSULTED: 'isConsulted',\n  /** Indicates if wrap-up is required for this task */\n  WRAP_UP_REQUIRED: 'wrapUpRequired',\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress',\n  /** Indicates if auto-answer is in progress for this task */\n  IS_AUTO_ANSWERING: 'isAutoAnswering',\n};\n\n/**\n * Array of task data field names that should not be deleted during reconciliation\n * Used by reconcileData method to preserve important task state fields\n */\nexport const KEYS_TO_NOT_DELETE: string[] = Object.values(PRESERVED_TASK_DATA_FIELDS);\n\n/**\n * Consultation status constants derived from state machine\n * These values are computed and available in task.data.consultStatus\n */\n// METHOD NAMES\nexport const METHODS = {\n  // Task class methods\n  ACCEPT: 'accept',\n  TOGGLE_MUTE: 'toggleMute',\n  DECLINE: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  END: 'end',\n  WRAPUP: 'wrapup',\n  PAUSE_RECORDING: 'pauseRecording',\n  RESUME_RECORDING: 'resumeRecording',\n  CONSULT: 'consult',\n  END_CONSULT: 'endConsult',\n  TRANSFER: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  UPDATE_TASK_DATA: 'updateTaskData',\n  RECONCILE_DATA: 'reconcileData',\n\n  // TaskManager class methods\n  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',\n  REGISTER_TASK_LISTENERS: 'registerTaskListeners',\n  HANDLE_REAL_TIME_WEBSOCKET_EVENT: 'handleRealtimeWebsocketEvent',\n  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',\n  HANDLE_TASK_CLEANUP: 'handleTaskCleanup',\n  GET_TASK: 'getTask',\n  GET_ALL_TASKS: 'getAllTasks',\n  GET_TASK_MANAGER: 'getTaskManager',\n  SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',\n  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',\n  REQUEST_REAL_TIME_TRANSCRIPTS: 'requestRealTimeTranscripts',\n};\n\nexport const TRANSCRIPT_EVENT_MAP = {\n  [CC_EVENTS.AGENT_CONTACT_ASSIGNED]: 'START',\n  [CC_EVENTS.AGENT_CONSULTING]: 'START',\n  [CC_EVENTS.AGENT_CONSULT_CONFERENCED]: 'START',\n  [CC_EVENTS.AGENT_WRAPUP]: 'STOP',\n  [CC_EVENTS.AGENT_CONSULT_ENDED]: 'STOP',\n  [CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE]: 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package/dist/services/task/dialer.js

@@ -105,6 +105,84 @@ function aqmDialer(aqm) {
         },
         errId: 'Service.aqm.dialer.acceptPreviewContact'
       }
+    })),
+    /**
+     * Skips a campaign preview contact, requesting the next contact from the campaign.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.
+     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.
+     *
+     * Emits:
+     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success
+     * - `CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED` on failure
+     * @ignore
+     */
+    skipPreviewContact: aqm.req(p => ({
+      url: `${_constants2.DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${p.data.interactionId}${_constants2.CAMPAIGN_PREVIEW_SKIP}`,
+      host: _constants.WCC_API_GATEWAY,
+      data: {},
+      method: _types2.HTTP_METHODS.POST,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: [_types.CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, _types.CC_EVENTS.CONTACT_ENDED],
+            interactionId: p.data.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED,
+            campaignId: p.data.campaignId
+          }
+        },
+        errId: 'Service.aqm.dialer.skipPreviewContact'
+      }
+    })),
+    /**
+     * Removes a campaign preview contact from the campaign list entirely.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.
+     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.
+     *
+     * Emits:
+     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success
+     * - `CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED` on failure
+     * @ignore
+     */
+    removePreviewContact: aqm.req(p => ({
+      url: `${_constants2.DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${p.data.interactionId}${_constants2.CAMPAIGN_PREVIEW_REMOVE}`,
+      host: _constants.WCC_API_GATEWAY,
+      data: {},
+      method: _types2.HTTP_METHODS.POST,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: [_types.CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, _types.CC_EVENTS.CONTACT_ENDED],
+            interactionId: p.data.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED,
+            campaignId: p.data.campaignId
+          }
+        },
+        errId: 'Service.aqm.dialer.removePreviewContact'
+      }
     }))
   };
 }

package/dist/services/task/dialer.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_types2","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId","acceptPreviewContact","DIALER_API","encodeURIComponent","campaignId","interactionId","CAMPAIGN_PREVIEW_ACCEPT","method","HTTP_METHODS","POST","timeout","TIMEOUT_PREVIEW_ACCEPT","AGENT_CONTACT_ASSIGNED","CONTACT_ENDED","__typeMap","typeField","conditions","reservationInteractionId","CAMPAIGN_PREVIEW_ACCEPT_FAILED"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {HTTP_METHODS} from '../../types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {\n  TASK_MESSAGE_TYPE,\n  TASK_API,\n  DIALER_API,\n  CAMPAIGN_PREVIEW_ACCEPT,\n  TIMEOUT_PREVIEW_ACCEPT,\n} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/**\n * Returns an object with AQM dialer functions used for outbound contact handling.\n *\n * @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n */\nexport default function aqmDialer(aqm: AqmReqs) {\n  return {\n    /**\n     * Initiates an outbound contact (outdial) request.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n     * @ignore\n     */\n    startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n      url: `${TASK_API}`,\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n        },\n        errId: 'Service.aqm.dialer.startOutdial',\n      },\n    })),\n\n    /**\n     * Accepts a campaign preview contact, initiating the outbound call.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.\n     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_CONTACT_ASSIGNED` on success\n     * - `CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED` on failure\n     * @ignore\n     */\n    acceptPreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({\n      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${\n        p.data.interactionId\n      }${CAMPAIGN_PREVIEW_ACCEPT}`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      method: HTTP_METHODS.POST,\n      timeout: TIMEOUT_PREVIEW_ACCEPT,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type: [CC_EVENTS.AGENT_CONTACT_ASSIGNED, CC_EVENTS.CONTACT_ENDED],\n            __typeMap: {\n              typeField: 'type',\n              conditions: {\n                [CC_EVENTS.AGENT_CONTACT_ASSIGNED]: {\n                  reservationInteractionId: p.data.interactionId,\n                },\n                [CC_EVENTS.CONTACT_ENDED]: {interactionId: p.data.interactionId},\n              },\n            },\n          },\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED, campaignId: p.data.campaignId},\n        },\n        errId: 'Service.aqm.dialer.acceptPreviewContact',\n      },\n    })),\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,OAAA,GAAAF,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,WAAA,GAAAJ,OAAA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASK,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAE,GAAGC,oBAAQ,EAAE;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC,CAAC;IAEH;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,oBAAoB,EAAEpB,GAAG,CAACE,GAAG,CAAEC,CAAwC,KAAM;MAC3EC,GAAG,EAAE,GAAGiB,sBAAU,aAAaC,kBAAkB,CAACnB,CAAC,CAACK,IAAI,CAACe,UAAU,CAAC,iBAClEpB,CAAC,CAACK,IAAI,CAACgB,aAAa,GACnBC,mCAAuB,EAAE;MAC5BnB,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAE,CAAC,CAAC;MACRkB,MAAM,EAAEC,oBAAY,CAACC,IAAI;MACzBC,OAAO,EAAEC,kCAAsB;MAC/BrB,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YACJI,IAAI,EAAE,CAACE,gBAAS,CAACiB,sBAAsB,EAAEjB,gBAAS,CAACkB,aAAa,CAAC;YACjEC,SAAS,EAAE;cACTC,SAAS,EAAE,MAAM;cACjBC,UAAU,EAAE;gBACV,CAACrB,gBAAS,CAACiB,sBAAsB,GAAG;kBAClCK,wBAAwB,EAAEjC,CAAC,CAACK,IAAI,CAACgB;gBACnC,CAAC;gBACD,CAACV,gBAAS,CAACkB,aAAa,GAAG;kBAACR,aAAa,EAAErB,CAAC,CAACK,IAAI,CAACgB;gBAAa;cACjE;YACF;UACF;QACF,CAAC;QACDR,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACuB,8BAA8B;YAAEd,UAAU,EAAEpB,CAAC,CAACK,IAAI,CAACe;UAAU;QACtF,CAAC;QACDJ,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH","ignoreList":[]}
+{"version":3,"names":["_types","require","_constants","_types2","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId","acceptPreviewContact","DIALER_API","encodeURIComponent","campaignId","interactionId","CAMPAIGN_PREVIEW_ACCEPT","method","HTTP_METHODS","POST","timeout","TIMEOUT_PREVIEW_ACCEPT","AGENT_CONTACT_ASSIGNED","CONTACT_ENDED","__typeMap","typeField","conditions","reservationInteractionId","CAMPAIGN_PREVIEW_ACCEPT_FAILED","skipPreviewContact","CAMPAIGN_PREVIEW_SKIP","CAMPAIGN_CONTACT_UPDATED","CAMPAIGN_PREVIEW_SKIP_FAILED","removePreviewContact","CAMPAIGN_PREVIEW_REMOVE","CAMPAIGN_PREVIEW_REMOVE_FAILED"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {HTTP_METHODS} from '../../types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {\n  TASK_MESSAGE_TYPE,\n  TASK_API,\n  DIALER_API,\n  CAMPAIGN_PREVIEW_ACCEPT,\n  CAMPAIGN_PREVIEW_SKIP,\n  CAMPAIGN_PREVIEW_REMOVE,\n  TIMEOUT_PREVIEW_ACCEPT,\n} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/**\n * Returns an object with AQM dialer functions used for outbound contact handling.\n *\n * @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n */\nexport default function aqmDialer(aqm: AqmReqs) {\n  return {\n    /**\n     * Initiates an outbound contact (outdial) request.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n     * @ignore\n     */\n    startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n      url: `${TASK_API}`,\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n        },\n        errId: 'Service.aqm.dialer.startOutdial',\n      },\n    })),\n\n    /**\n     * Accepts a campaign preview contact, initiating the outbound call.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.\n     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_CONTACT_ASSIGNED` on success\n     * - `CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED` on failure\n     * @ignore\n     */\n    acceptPreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({\n      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${\n        p.data.interactionId\n      }${CAMPAIGN_PREVIEW_ACCEPT}`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      method: HTTP_METHODS.POST,\n      timeout: TIMEOUT_PREVIEW_ACCEPT,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type: [CC_EVENTS.AGENT_CONTACT_ASSIGNED, CC_EVENTS.CONTACT_ENDED],\n            __typeMap: {\n              typeField: 'type',\n              conditions: {\n                [CC_EVENTS.AGENT_CONTACT_ASSIGNED]: {\n                  reservationInteractionId: p.data.interactionId,\n                },\n                [CC_EVENTS.CONTACT_ENDED]: {interactionId: p.data.interactionId},\n              },\n            },\n          },\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED, campaignId: p.data.campaignId},\n        },\n        errId: 'Service.aqm.dialer.acceptPreviewContact',\n      },\n    })),\n\n    /**\n     * Skips a campaign preview contact, requesting the next contact from the campaign.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.\n     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.\n     *\n     * Emits:\n     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success\n     * - `CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED` on failure\n     * @ignore\n     */\n    skipPreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({\n      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${\n        p.data.interactionId\n      }${CAMPAIGN_PREVIEW_SKIP}`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      method: HTTP_METHODS.POST,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type: [CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, CC_EVENTS.CONTACT_ENDED],\n            interactionId: p.data.interactionId,\n          },\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED, campaignId: p.data.campaignId},\n        },\n        errId: 'Service.aqm.dialer.skipPreviewContact',\n      },\n    })),\n\n    /**\n     * Removes a campaign preview contact from the campaign list entirely.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.\n     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.\n     *\n     * Emits:\n     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success\n     * - `CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED` on failure\n     * @ignore\n     */\n    removePreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({\n      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${\n        p.data.interactionId\n      }${CAMPAIGN_PREVIEW_REMOVE}`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      method: HTTP_METHODS.POST,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type: [CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, CC_EVENTS.CONTACT_ENDED],\n            interactionId: p.data.interactionId,\n          },\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED, campaignId: p.data.campaignId},\n        },\n        errId: 'Service.aqm.dialer.removePreviewContact',\n      },\n    })),\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,OAAA,GAAAF,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,WAAA,GAAAJ,OAAA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASK,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAE,GAAGC,oBAAQ,EAAE;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC,CAAC;IAEH;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,oBAAoB,EAAEpB,GAAG,CAACE,GAAG,CAAEC,CAAwC,KAAM;MAC3EC,GAAG,EAAE,GAAGiB,sBAAU,aAAaC,kBAAkB,CAACnB,CAAC,CAACK,IAAI,CAACe,UAAU,CAAC,iBAClEpB,CAAC,CAACK,IAAI,CAACgB,aAAa,GACnBC,mCAAuB,EAAE;MAC5BnB,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAE,CAAC,CAAC;MACRkB,MAAM,EAAEC,oBAAY,CAACC,IAAI;MACzBC,OAAO,EAAEC,kCAAsB;MAC/BrB,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YACJI,IAAI,EAAE,CAACE,gBAAS,CAACiB,sBAAsB,EAAEjB,gBAAS,CAACkB,aAAa,CAAC;YACjEC,SAAS,EAAE;cACTC,SAAS,EAAE,MAAM;cACjBC,UAAU,EAAE;gBACV,CAACrB,gBAAS,CAACiB,sBAAsB,GAAG;kBAClCK,wBAAwB,EAAEjC,CAAC,CAACK,IAAI,CAACgB;gBACnC,CAAC;gBACD,CAACV,gBAAS,CAACkB,aAAa,GAAG;kBAACR,aAAa,EAAErB,CAAC,CAACK,IAAI,CAACgB;gBAAa;cACjE;YACF;UACF;QACF,CAAC;QACDR,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACuB,8BAA8B;YAAEd,UAAU,EAAEpB,CAAC,CAACK,IAAI,CAACe;UAAU;QACtF,CAAC;QACDJ,KAAK,EAAE;MACT;IACF,CAAC,CAAC,CAAC;IAEH;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACImB,kBAAkB,EAAEtC,GAAG,CAACE,GAAG,CAAEC,CAAwC,KAAM;MACzEC,GAAG,EAAE,GAAGiB,sBAAU,aAAaC,kBAAkB,CAACnB,CAAC,CAACK,IAAI,CAACe,UAAU,CAAC,iBAClEpB,CAAC,CAACK,IAAI,CAACgB,aAAa,GACnBe,iCAAqB,EAAE;MAC1BjC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAE,CAAC,CAAC;MACRkB,MAAM,EAAEC,oBAAY,CAACC,IAAI;MACzBnB,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YACJI,IAAI,EAAE,CAACE,gBAAS,CAAC0B,wBAAwB,EAAE1B,gBAAS,CAACkB,aAAa,CAAC;YACnER,aAAa,EAAErB,CAAC,CAACK,IAAI,CAACgB;UACxB;QACF,CAAC;QACDR,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAAC2B,4BAA4B;YAAElB,UAAU,EAAEpB,CAAC,CAACK,IAAI,CAACe;UAAU;QACpF,CAAC;QACDJ,KAAK,EAAE;MACT;IACF,CAAC,CAAC,CAAC;IAEH;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIuB,oBAAoB,EAAE1C,GAAG,CAACE,GAAG,CAAEC,CAAwC,KAAM;MAC3EC,GAAG,EAAE,GAAGiB,sBAAU,aAAaC,kBAAkB,CAACnB,CAAC,CAACK,IAAI,CAACe,UAAU,CAAC,iBAClEpB,CAAC,CAACK,IAAI,CAACgB,aAAa,GACnBmB,mCAAuB,EAAE;MAC5BrC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAE,CAAC,CAAC;MACRkB,MAAM,EAAEC,oBAAY,CAACC,IAAI;MACzBnB,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YACJI,IAAI,EAAE,CAACE,gBAAS,CAAC0B,wBAAwB,EAAE1B,gBAAS,CAACkB,aAAa,CAAC;YACnER,aAAa,EAAErB,CAAC,CAACK,IAAI,CAACgB;UACxB;QACF,CAAC;QACDR,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAAC8B,8BAA8B;YAAErB,UAAU,EAAEpB,CAAC,CAACK,IAAI,CAACe;UAAU;QACtF,CAAC;QACDJ,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH","ignoreList":[]}

package/dist/services/task/digital/Digital.js

@@ -0,0 +1,77 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _constants = require("../../../constants");
+var _Utils = require("../../core/Utils");
+var _Task = _interopRequireDefault(require("../Task"));
+var _loggerProxy = _interopRequireDefault(require("../../../logger-proxy"));
+var _MetricsManager = _interopRequireDefault(require("../../../metrics/MetricsManager"));
+var _constants2 = require("../../../metrics/constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+class Digital extends _Task.default {
+  constructor(contact, data, wrapupData, agentId) {
+    super(contact, data, {
+      isEndTaskEnabled: true,
+      isEndConsultEnabled: false,
+      isRecordingEnabled: false
+    }, wrapupData, agentId);
+  }
+
+  /**
+   * Refresh the digital task with the latest backend payload and recompute UI controls.
+   */
+  updateTaskData(newData, shouldOverwrite = false) {
+    super.updateTaskData(newData, shouldOverwrite);
+    return this;
+  }
+
+  /**
+   * This is used for incoming digital task accept by agent.
+   *
+   * @returns Promise<TaskResponse>
+   * @throws Error
+   * @example
+   * ```typescript
+   * task.accept().then(()=>{}).catch(()=>{})
+   * ```
+   */
+  async accept() {
+    try {
+      _loggerProxy.default.info(`Accepting task`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.ACCEPT,
+        interactionId: this.data.interactionId
+      });
+      this.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS, _constants2.METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]);
+      const response = await this.contact.accept({
+        interactionId: this.data.interactionId
+      });
+      this.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS, {
+        taskId: this.data.interactionId,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.log(`Task accepted successfully`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.ACCEPT,
+        trackingId: response.trackingId,
+        interactionId: this.data.interactionId
+      });
+      return response;
+    } catch (error) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants.METHODS.ACCEPT, _constants.CC_FILE);
+      this.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED, {
+        taskId: this.data.interactionId,
+        error: error.toString(),
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
+      }, ['operational', 'behavioral', 'business']);
+      throw detailedError;
+    }
+  }
+}
+exports.default = Digital;
+//# sourceMappingURL=Digital.js.map

package/dist/services/task/digital/Digital.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_constants","require","_Utils","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","e","__esModule","default","Digital","Task","constructor","contact","data","wrapupData","agentId","isEndTaskEnabled","isEndConsultEnabled","isRecordingEnabled","updateTaskData","newData","shouldOverwrite","accept","LoggerProxy","info","module","CC_FILE","method","METHODS","ACCEPT","interactionId","metricsManager","timeEvent","METRIC_EVENT_NAMES","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","response","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","error","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","exports"],"sources":["Digital.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport {IDigital, TaskResponse, TaskData} from '../types';\nimport {WrapupData} from '../../config/types';\nimport Task from '../Task';\nimport routingContact from '../contact';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\n\nexport default class Digital extends Task implements IDigital {\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super(\n      contact,\n      data,\n      {\n        isEndTaskEnabled: true,\n        isEndConsultEnabled: false,\n        isRecordingEnabled: false,\n      },\n      wrapupData,\n      agentId\n    );\n  }\n\n  /**\n   * Refresh the digital task with the latest backend payload and recompute UI controls.\n   */\n  public updateTaskData(newData: TaskData, shouldOverwrite = false): IDigital {\n    super.updateTaskData(newData, shouldOverwrite);\n\n    return this;\n  }\n\n  /**\n   * This is used for incoming digital task accept by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.accept().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Accepting task`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      const response = await this.contact.accept({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Task accepted successfully`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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