@webex/contact-center 3.12.0-next.86 → 3.12.0-next.87

package/dist/constants.js

@@ -72,7 +72,8 @@ const METHODS = exports.METHODS = {
   REMOVE_PREVIEW_CONTACT: 'removePreviewContact',
   GET_BASE_URL: 'getBaseUrl',
   SEND_EVENT: 'sendEvent',
-  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',
+  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',
+  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',
   FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts'
 };
 //# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_SUGGESTED_RESPONSE","FETCH_HISTORIC_TRANSCRIPTS"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,MAAM,EAAE,QAAQ;EAChBC,MAAM,EAAE,SAAS;EACjBC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,UAAU;EACzBC,gBAAgB,EAAE,iBAAiB;EACnCC,kBAAkB,EAAE,mBAAmB;EACvCC,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,WAAW,EAAE,YAAY;EACzBC,iBAAiB,EAAE,kBAAkB;EACrCC,uBAAuB,EAAE,sBAAsB;EAC/CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,sBAAsB,EAAE,sBAAsB;EAC9CC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}
+{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_REAL_TIME_ASSISTANCE","SEND_REAL_TIME_ASSISTANCE_USER_ACTION","FETCH_HISTORIC_TRANSCRIPTS"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',\n  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,MAAM,EAAE,QAAQ;EAChBC,MAAM,EAAE,SAAS;EACjBC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,UAAU;EACzBC,gBAAgB,EAAE,iBAAiB;EACnCC,kBAAkB,EAAE,mBAAmB;EACvCC,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,WAAW,EAAE,YAAY;EACzBC,iBAAiB,EAAE,kBAAkB;EACrCC,uBAAuB,EAAE,sBAAsB;EAC/CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,wBAAwB,EAAE,uBAAuB;EACjDC,qCAAqC,EAAE,kCAAkC;EACzEC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}

package/dist/metrics/constants.js

@@ -166,8 +166,10 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   // AI Assistant Transcript events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
   AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
-  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',
-  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS: 'AI Assistant Send Real Time Assistance User Action Success',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED: 'AI Assistant Send Real Time Assistance User Action Failed',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: 'AI Assistant Fetch Historic Transcripts Success',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',
   // User Preference API Events

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClEC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClE;EACAC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAEhE;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,6CAA6C,EAAE,+CAA+C;EAC9FC,4CAA4C,EAAE,8CAA8C;EAC5FC,0DAA0D,EACxD,4DAA4D;EAC9DC,yDAAyD,EACvD,2DAA2D;EAC7DC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE,gDAAgD;EAEhG;EACAC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,8BAA8B,EAAE,gCAAgC;EAChEC,6BAA6B,EAAE,+BAA+B;EAC9DC,8BAA8B,EAAE,gCAAgC;EAChEC,6BAA6B,EAAE,+BAA+B;EAC9DC,8BAA8B,EAAE,gCAAgC;EAChEC,6BAA6B,EAAE;AACjC,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}

package/dist/services/ApiAiAssistant.js

@@ -57,9 +57,11 @@ class ApiAIAssistant {
    * @param interactionId - interaction/conversation identifier
    * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
    * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
-   * @param action - action within eventDetails (e.g. 'START' or 'STOP')
+   * @param eventMetaData - event-specific fields to include in eventDetails.data
+   * @param languageCode - language code within eventDetails.data
+   * @param trackingId - tracking identifier within eventDetails.data
    */
-  async sendEvent(agentId, interactionId, eventType, eventName, action, context, languageCode, trackingId) {
+  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId) {
     _loggerProxy.default.info('Sending event', {
       module: _constants2.CC_FILE,
       method: _constants2.METHODS.SEND_EVENT,
@@ -67,8 +69,7 @@ class ApiAIAssistant {
       data: {
         eventType,
         eventName,
-        action,
-        context
+        eventMetaData
       }
     });
     this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
@@ -86,9 +87,8 @@ class ApiAIAssistant {
           eventName,
           eventDetails: {
             data: {
+              ...eventMetaData,
               interactionId,
-              action,
-              context,
               actionTimeStamp: String(Date.now()),
               languageCode,
               trackingId
@@ -101,8 +101,7 @@ class ApiAIAssistant {
         orgId,
         interactionId,
         eventType,
-        eventName,
-        action
+        eventName
       }, ['operational']);
       return response?.body || {};
     } catch (error) {
@@ -110,7 +109,6 @@ class ApiAIAssistant {
         interactionId,
         eventType,
         eventName,
-        action,
         error: error instanceof Error ? error.message : String(error)
       }, ['operational']);
       const {
@@ -121,13 +119,13 @@ class ApiAIAssistant {
   }
 
   /**
-   * Requests a suggested response for an interaction.
+   * Requests real-time assistance for an interaction.
    *
-   * @param params - Suggestion request parameters
+   * @param params - Real-time assistance request parameters
    * @returns HTTP response body from the AI Assistant event API
    * @public
    */
-  async getSuggestedResponse(params) {
+  async getRealTimeAssistance(params) {
     const {
       agentId,
       interactionId,
@@ -139,25 +137,27 @@ class ApiAIAssistant {
     const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
     const loggerContext = {
       module: _constants2.CC_FILE,
-      method: _constants2.METHODS.GET_SUGGESTED_RESPONSE,
+      method: _constants2.METHODS.GET_REAL_TIME_ASSISTANCE,
       interactionId,
       trackingId,
       data: {
         eventName
       }
     };
-    _loggerProxy.default.info('Requesting suggested response', loggerContext);
-    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED]);
+    _loggerProxy.default.info('Requesting real-time assistance', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED]);
     try {
       if (!this.aiFeature?.suggestedResponses?.enable) {
         const {
           error: detailedError
-        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
         throw detailedError;
       }
       const orgId = this.webex.credentials.getOrgId();
-      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, undefined, trimmedContext, languageCode, trackingId);
-      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, {
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, trimmedContext !== undefined ? {
+        context: trimmedContext
+      } : undefined, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, {
         agentId,
         orgId,
         interactionId,
@@ -165,14 +165,14 @@ class ApiAIAssistant {
         trackingId,
         context
       }, ['operational']);
-      _loggerProxy.default.log('Suggested response request succeeded', loggerContext);
+      _loggerProxy.default.log('Real-time assistance request succeeded', loggerContext);
       return response;
     } catch (error) {
-      _loggerProxy.default.error('Suggested response request failed', {
+      _loggerProxy.default.error('Real-time assistance request failed', {
         ...loggerContext,
         error
       });
-      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED, {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED, {
         agentId,
         interactionId,
         trackingId,
@@ -181,7 +181,81 @@ class ApiAIAssistant {
       }, ['operational']);
       const {
         error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Sends user action feedback for a real-time assistance adaptive card.
+   *
+   * @param params - Real-time assistance user action parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async sendRealTimeAssistanceUserAction(params) {
+    const {
+      agentId,
+      interactionId,
+      adaptiveCardId,
+      actionId
+    } = params;
+    const actionType = 'Action.Submit';
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+      interactionId,
+      trackingId,
+      data: {
+        actionId,
+        adaptiveCardId
+      }
+    };
+    _loggerProxy.default.info('Sending real-time assistance user action', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, _types.AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION, {
+        adaptiveCardId,
+        userAction: {
+          actionType,
+          actionId
+        }
+      }, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance user action sent', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance user action failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED, {
+        agentId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
       throw detailedError;
     }
   }

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_uuid","require","_loggerProxy","_interopRequireDefault","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","context","languageCode","trackingId","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","getSuggestedResponse","params","trimmedContext","trim","uuidv4","AIAssistantEventName","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_SUGGESTIONS","loggerContext","GET_SUGGESTED_RESPONSE","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED","suggestedResponses","enable","AIAssistantEventType","CUSTOM_EVENT","undefined","log","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import {v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  SuggestedResponseParams,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action?: TranscriptAction,\n    context?: string,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action, context},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              context,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests a suggested response for an interaction.\n   *\n   * @param params - Suggestion request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getSuggestedResponse(params: SuggestedResponseParams): Promise<any> {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? 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AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        undefined,\n        trimmedContext,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Suggested response request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Suggested response request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_SUGGESTED_RESPONSE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n  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agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default ApiAIAssistant;\n"],"mappings":";;;;;;AAAA,IAAAA,KAAA,GAAAC,OAAA;AACA,IAAAC,YAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,eAAA,GAAAD,sBAAA,CAAAF,OAAA;AACA,IAAAI,UAAA,GAAAJ,OAAA;AACA,IAAAK,WAAA,GAAAL,OAAA;AACA,IAAAM,MAAA,GAAAN,OAAA;AAUA,IAAAO,MAAA,GAAAP,OAAA;AACA,IAAAQ,WAAA,GAAAR,OAAA;AAKqB,SAAAE,uBAAAO,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAGrB;AACA;AACA;AACA;AACO,MAAMG,cAAc,CAAC;EAK1BC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;IAClB,IAAI,CAACC,cAAc,GAAGC,uBAAc,CAACC,WAAW,CAAC;MAACH;IAAK,CAAC,CAAC;EAC3D;EAEOI,iBAAiBA,CAACC,SAAyB,EAAQ;IACxD,IAAI,CAACA,SAAS,GAAGA,SAAS;EAC5B;EAEQC,UAAUA,CAAA,EAAW;IAC3B,MAAMC,gBAAgB,GAAG,IAAI,CAACP,KAAK,CAACQ,QAAQ,CAACC,QAAQ,CAACC,GAAG,CAACC,2BAAe,CAAC,IAAI,EAAE;IAEhF,IAAI,CAACJ,gBAAgB,EAAE;MACrB,MAAM;QAACK,KAAK,EAAEC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5C,IAAIC,KAAK,CAAC,qCAAqC,CAAC,EAChDC,mBAAO,CAACC,YAAY,EACpBC,mBACF,CAAC;MACD,MAAML,aAAa;IACrB;IAEA,IAAIM,QAAQ,GAAG,EAAE;IACjB,IAAI;MACFA,QAAQ,GAAG,IAAIC,GAAG,CAACb,gBAAgB,CAAC,CAACY,QAAQ,CAACE,WAAW,CAAC,CAAC;IAC7D,CAAC,CAAC,OAAOT,KAAK,EAAE;MACdO,QAAQ,GAAGZ,gBAAgB,CAACc,WAAW,CAAC,CAAC;IAC3C;IAEA,MAAMC,WAAW,GAAGC,gCAAoB,CAACJ,QAAQ,CAAC;IAClD,IAAI,CAACG,WAAW,EAAE;MAChB,MAAM;QAACV,KAAK,EAAEC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5C,IAAIC,KAAK,CAAC,qCAAqC,CAAC,EAChDC,mBAAO,CAACC,YAAY,EACpBC,mBACF,CAAC;MACD,MAAML,aAAa;IACrB;IAEA,OAAOW,0CAA8B,CAACC,OAAO,CAAC,IAAI,EAAEH,WAAW,CAAC;EAClE;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACE,MAAaI,SAASA,CACpBC,OAAe,EACfC,aAAqB,EACrBC,SAA+B,EAC/BC,SAA+B,EAC/BC,aAAuC,EACvCC,YAAqB,EACrBC,UAAmB,EACe;IAClCC,oBAAW,CAACC,IAAI,CAAC,eAAe,EAAE;MAChCC,MAAM,EAAElB,mBAAO;MACfmB,MAAM,EAAErB,mBAAO,CAACsB,UAAU;MAC1BV,aAAa;MACbW,IAAI,EAAE;QAACV,SAAS;QAAEC,SAAS;QAAEC;MAAa;IAC5C,CAAC,CAAC;IACF,IAAI,CAAC9B,cAAc,CAACuC,SAAS,CAAC,CAC5BC,6BAAkB,CAACC,+BAA+B,EAClDD,6BAAkB,CAACE,8BAA8B,CAClD,CAAC;IAEF,IAAI;MACF,MAAMC,OAAO,GAAG,IAAI,CAACtC,UAAU,CAAC,CAAC;MACjC,MAAMuC,KAAK,GAAG,IAAI,CAAC7C,KAAK,CAAC8C,WAAW,CAACC,QAAQ,CAAC,CAAC;MAC/C,MAAMC,QAAQ,GAAI,MAAM,IAAI,CAAChD,KAAK,CAACiD,OAAO,CAAC;QACzCC,GAAG,EAAE,GAAGN,OAAO,GAAGO,iCAAqB,CAACC,KAAK,EAAE;QAC/Cf,MAAM,EAAEgB,mBAAY,CAACC,IAAI;QACzBC,aAAa,EAAE,IAAI;QACnBC,IAAI,EAAE;UACJ7B,OAAO;UACPkB,KAAK;UACLhB,SAAS;UACTC,SAAS;UACT2B,YAAY,EAAE;YACZlB,IAAI,EAAE;cACJ,GAAGR,aAAa;cAChBH,aAAa;cACb8B,eAAe,EAAEC,MAAM,CAACC,IAAI,CAACC,GAAG,CAAC,CAAC,CAAC;cACnC7B,YAAY;cACZC;YACF;UACF;QACF;MACF,CAAC,CAAmB;MAEpB,IAAI,CAAChC,cAAc,CAAC6D,UAAU,CAC5BrB,6BAAkB,CAACC,+BAA+B,EAClD;QAACf,OAAO;QAAEkB,KAAK;QAAEjB,aAAa;QAAEC,SAAS;QAAEC;MAAS,CAAC,EACrD,CAAC,aAAa,CAChB,CAAC;MAED,OAAOkB,QAAQ,EAAEQ,IAAI,IAAI,CAAC,CAAC;IAC7B,CAAC,CAAC,OAAO5C,KAAK,EAAE;MACd,IAAI,CAACX,cAAc,CAAC6D,UAAU,CAC5BrB,6BAAkB,CAACE,8BAA8B,EACjD;QACEf,aAAa;QACbC,SAAS;QACTC,SAAS;QACTlB,KAAK,EAAEA,KAAK,YAAYG,KAAK,GAAGH,KAAK,CAACmD,OAAO,GAAGJ,MAAM,CAAC/C,KAAK;MAC9D,CAAC,EACD,CAAC,aAAa,CAChB,CAAC;MAED,MAAM;QAACA,KAAK,EAAEC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAACF,KAAK,EAAEI,mBAAO,CAACsB,UAAU,EAAEpB,mBAAO,CAAC;MAClF,MAAML,aAAa;IACrB;EACF;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;EACE,MAAamD,qBAAqBA,CAACC,MAAgC,EAAE;IACnE,MAAM;MAACtC,OAAO;MAAEC,aAAa;MAAEsC;IAAO,CAAC,GAAGD,MAAM;IAChD,MAAME,cAAc,GAAGD,OAAO,EAAEE,IAAI,CAAC,CAAC;IACtC,MAAMpC,YAAY,GAAGiC,MAAM,CAACjC,YAAY,IAAI,IAAI;IAChD,MAAMC,UAAU,GAAG,aAAa,IAAAoC,QAAM,EAAC,CAAC,EAAE;IAC1C,MAAMvC,SAAS,GAAGqC,cAAc,GAC5BG,2BAAoB,CAACC,6BAA6B,GAClDD,2BAAoB,CAACE,eAAe;IAExC,MAAMC,aAAa,GAAG;MACpBrC,MAAM,EAAElB,mBAAO;MACfmB,MAAM,EAAErB,mBAAO,CAAC0D,wBAAwB;MACxC9C,aAAa;MACbK,UAAU;MACVM,IAAI,EAAE;QAACT;MAAS;IAClB,CAAC;IAEDI,oBAAW,CAACC,IAAI,CAAC,iCAAiC,EAAEsC,aAAa,CAAC;IAElE,IAAI,CAACxE,cAAc,CAACuC,SAAS,CAAC,CAC5BC,6BAAkB,CAACkC,6CAA6C,EAChElC,6BAAkB,CAACmC,4CAA4C,CAChE,CAAC;IAEF,IAAI;MACF,IAAI,CAAC,IAAI,CAACvE,SAAS,EAAEwE,kBAAkB,EAAEC,MAAM,EAAE;QAC/C,MAAM;UAAClE,KAAK,EAAEC;QAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5C,IAAIC,KAAK,CAAC,iCAAiC,CAAC,EAC5CC,mBAAO,CAAC0D,wBAAwB,EAChCxD,mBACF,CAAC;QACD,MAAML,aAAa;MACrB;MAEA,MAAMgC,KAAK,GAAG,IAAI,CAAC7C,KAAK,CAAC8C,WAAW,CAACC,QAAQ,CAAC,CAAC;MAE/C,MAAMC,QAAQ,GAAG,MAAM,IAAI,CAACtB,SAAS,CACnCC,OAAO,EACPC,aAAa,EACbmD,2BAAoB,CAACC,YAAY,EACjClD,SAAS,EACTqC,cAAc,KAAKc,SAAS,GAAG;QAACf,OAAO,EAAEC;MAAc,CAAC,GAAGc,SAAS,EACpEjD,YAAY,EACZC,UACF,CAAC;MAED,IAAI,CAAChC,cAAc,CAAC6D,UAAU,CAC5BrB,6BAAkB,CAACkC,6CAA6C,EAChE;QACEhD,OAAO;QACPkB,KAAK;QACLjB,aAAa;QACbE,SAAS;QACTG,UAAU;QACViC;MACF,CAAC,EACD,CAAC,aAAa,CAChB,CAAC;MACDhC,oBAAW,CAACgD,GAAG,CAAC,wCAAwC,EAAET,aAAa,CAAC;MAExE,OAAOzB,QAAQ;IACjB,CAAC,CAAC,OAAOpC,KAAK,EAAE;MACdsB,oBAAW,CAACtB,KAAK,CAAC,qCAAqC,EAAE;QAAC,GAAG6D,aAAa;QAAE7D;MAAK,CAAC,CAAC;MACnF,IAAI,CAACX,cAAc,CAAC6D,UAAU,CAC5BrB,6BAAkB,CAACmC,4CAA4C,EAC/D;QACEjD,OAAO;QACPC,aAAa;QACbK,UAAU;QACVH,SAAS;QACTlB,KAAK,EAAEA,KAAK,YAAYG,KAAK,GAAGH,KAAK,CAACmD,OAAO,GAAGJ,MAAM,CAAC/C,KAAK;MAC9D,CAAC,EACD,CAAC,aAAa,CAChB,CAAC;MAED,MAAM;QAACA,KAAK,EAAEC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5CF,KAAK,EACLI,mBAAO,CAAC0D,wBAAwB,EAChCxD,mBACF,CAAC;MACD,MAAML,aAAa;IACrB;EACF;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;EACE,MAAasE,gCAAgCA,CAC3ClB,MAA0C,EACR;IAClC,MAAM;MAACtC,OAAO;MAAEC,aAAa;MAAEw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package/dist/services/task/TaskManager.js

@@ -865,7 +865,9 @@ class TaskManager extends _events.default {
     const action = _constants2.TRANSCRIPT_EVENT_MAP[eventType];
     if (!action || !this.apiAIAssistant) return;
     if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable !== true) return;
-    this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, action).catch(error => {
+    this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, {
+      action
+    }).catch(error => {
       _loggerProxy.default.error(`Failed to send transcript ${action} event`, {
         module: _constants.TASK_MANAGER_FILE,
         method: _constants2.METHODS.REQUEST_REAL_TIME_TRANSCRIPTS,