@webex/contact-center 3.12.0-next.85 → 3.12.0-next.87

package/dist/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_SUGGESTIONS","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_MID_CALL_SUMMARY","GET_POST_CALL_SUMMARY","MID_CALL_SUMMARY_RESPONSE","POST_CALL_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {\n  AIFeatureFlags,\n  Profile,\n  CreateUserPreferenceRequest,\n  UpdateUserPreferenceRequest,\n} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n  /** Whether to skip Mobius/WebRTC registration for browser login flows */\n  disableWebRTCRegistration?: boolean;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Check if current environment is INT (integration) */\n    isIntegrationEnvironment: () => boolean;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload\n  | Contact.PreviewContactPayload\n  | CreateUserPreferenceRequest\n  | UpdateUserPreferenceRequest;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Parameters used to request an AI Assistant suggested response.\n * @public\n * @example\n * const params: SuggestedResponseParams = {\n *   interactionId: 'interaction-123',\n *   actionTimeStamp: Date.now(),\n *   context: 'Need help with credit card payment due date',\n * };\n */\nexport type SuggestedResponseParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier for which suggestion should be generated */\n  interactionId: string;\n  /** Optional additional context that should refine the suggestion */\n  context?: string;\n  /** Optional language code for suggestions (for example, 'en'). Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request a suggested response for an interaction */\n  GET_SUGGESTIONS: 'GET_SUGGESTIONS',\n  /** Add extra context to refine a suggested response */\n  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',\n  /** Request mid-call summary generation */\n  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Mid-call summary response event */\n  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * 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+{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","RealTimeAssistanceUserActionId","LIKE","DISLIKE","COPY","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_SUGGESTIONS","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_MID_CALL_SUMMARY","GET_POST_CALL_SUMMARY","MID_CALL_SUMMARY_RESPONSE","POST_CALL_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL","SUGGESTED_RESPONSES_USER_ACTION"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {\n  AIFeatureFlags,\n  Profile,\n  CreateUserPreferenceRequest,\n  UpdateUserPreferenceRequest,\n} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n  /** Whether to skip Mobius/WebRTC registration for browser login flows */\n  disableWebRTCRegistration?: boolean;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Check if current environment is INT (integration) */\n    isIntegrationEnvironment: () => boolean;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload\n  | Contact.PreviewContactPayload\n  | CreateUserPreferenceRequest\n  | UpdateUserPreferenceRequest;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Parameters used to request AI Assistant real-time assistance.\n * @public\n * @example\n * const params: RealTimeAssistanceParams = {\n *   interactionId: 'interaction-123',\n *   context: 'Need help with credit card payment due date',\n * };\n */\nexport type RealTimeAssistanceParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier for which assistance should be generated */\n  interactionId: string;\n  /** Optional additional context that should refine the assistance */\n  context?: string;\n  /** Optional language code for assistance (for example, 'en'). Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported user actions on an AI Assistant real-time assistance adaptive card.\n * @public\n */\nexport const RealTimeAssistanceUserActionId = {\n  /** User liked the real-time assistance response */\n  LIKE: 'likeButton',\n  /** User disliked the real-time assistance response */\n  DISLIKE: 'dislikeButton',\n  /** User copied the real-time assistance response */\n  COPY: 'copyButton',\n} as const;\n\n/**\n * Union type of supported real-time assistance user actions.\n * @public\n */\nexport type RealTimeAssistanceUserActionId = Enum<typeof RealTimeAssistanceUserActionId>;\n\n/**\n * Parameters used to send user action feedback for a real-time assistance adaptive card.\n * @public\n * @example\n * const params: RealTimeAssistanceUserActionParams = {\n *   agentId: 'agent-123',\n *   interactionId: 'interaction-123',\n *   adaptiveCardId: 'adaptive-card-123',\n *   actionId: RealTimeAssistanceUserActionId.LIKE,\n * };\n */\nexport type RealTimeAssistanceUserActionParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier associated with the real-time assistance response */\n  interactionId: string;\n  /** Adaptive card identifier from the real-time assistance payload */\n  adaptiveCardId: string;\n  /** User action performed on the adaptive card */\n  actionId: RealTimeAssistanceUserActionId;\n  /** Optional language code. Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request a suggested response for an interaction */\n  GET_SUGGESTIONS: 'GET_SUGGESTIONS',\n  /** Add extra context to refine a suggested response */\n  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',\n  /** Request mid-call summary generation */\n  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Mid-call summary response event */\n  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n  /** User action on a suggested response adaptive card */\n  SUGGESTED_RESPONSES_USER_ACTION: 'SUGGESTED_RESPONSES_USER_ACTION',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * @example\n * const message: TranscriptMessage = { role: 'AGENT', content: 'Hello', messageId: '1', publishTimestamp: Date.now() };\n *\n */\nexport type TranscriptMessage = {\n  /** Speaker role for this message */\n  role: string;\n  /** Transcript chunk content */\n  content: string;\n  /** Unique message identifier */\n  messageId: string;\n  /** Message publish timestamp (epoch milliseconds) */\n  publishTimestamp: number;\n};\n\n/**\n * Response payload for historic transcripts API.\n * @public\n * @example\n * const resp: HistoricTranscriptsResponse = { orgId: 'org', agentId: 'agent', conversationId: null, interactionId: 'int', source: 'AI', data: [] };\n *\n */\nexport type HistoricTranscriptsResponse = {\n  /** Organization identifier */\n  orgId: string;\n  /** Agent identifier */\n  agentId: string;\n  /** Conversation identifier when available */\n  conversationId: string | null;\n  /** Interaction identifier */\n  interactionId: string;\n  /** Data source identifier */\n  source: string;\n  /** Transcript messages */\n  data: TranscriptMessage[];\n};\n"],"mappings":";;;;;;AAgBA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,YAAY,GAAAC,OAAA,CAAAD,YAAA,GAAG;EAC1B;EACAE,GAAG,EAAE,KAAK;EACV;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,MAAM,EAAE;AACV,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAwBA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAgCA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAgBA;AACA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYC,aAAa,GAAAN,OAAA,CAAAM,aAAA,0BAAbA,aAAa;EACvB;EADUA,aAAa;EAGvB;EAHUA,aAAa;EAKvB;EALUA,aAAa;EAOvB;EAPUA,aAAa;EASvB;EATUA,aAAa;EAAA,OAAbA,aAAa;AAAA;AAazB;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAuFA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAyBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,WAAW,GAAAP,OAAA,CAAAO,WAAA,GAAG;EACzB;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,OAAO,EAAE;AACX,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAmBA;AACA;AACA;AACA;AACA;AACA;;AAqBA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAoBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAgBA;AACA;AACA;AACA;AACA;;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAeA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;;AAiBA;AACA;AACA;;AAgBA;AACA;AACA;;AAkCA;AACA;AACA;AACA;;AAmGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAYA;AACA;AACA;AACA;AACO,MAAMC,8BAA8B,GAAAX,OAAA,CAAAW,8BAAA,GAAG;EAC5C;EACAC,IAAI,EAAE,YAAY;EAClB;EACAC,OAAO,EAAE,eAAe;EACxB;EACAC,IAAI,EAAE;AACR,CAAU;;AAEV;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAcA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,oBAAoB,GAAAf,OAAA,CAAAe,oBAAA,GAAG;EAClC;EACAC,YAAY,EAAE,cAAc;EAC5B;EACAC,SAAS,EAAE;AACb,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,oBAAoB,GAAAlB,OAAA,CAAAkB,oBAAA,GAAG;EAClC;EACAC,eAAe,EAAE,iBAAiB;EAClC;EACAC,eAAe,EAAE,iBAAiB;EAClC;EACAC,6BAA6B,EAAE,+BAA+B;EAC9D;EACAC,oBAAoB,EAAE,sBAAsB;EAC5C;EACAC,qBAAqB,EAAE,uBAAuB;EAC9C;EACAC,yBAAyB,EAAE,2BAA2B;EACtD;EACAC,0BAA0B,EAAE,4BAA4B;EACxD;EACAC,2BAA2B,EAAE,6BAA6B;EAC1D;EACAC,+BAA+B,EAAE;AACnC,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;;AAYA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}

package/dist/webex.js

@@ -41,7 +41,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-next.85`
+  version: `3.12.0-next.87`
 });
 
 /**

package/package.json

@@ -45,7 +45,7 @@
   },
   "dependencies": {
     "@types/platform": "1.3.4",
-    "@webex/calling": "3.12.0-next.74",
+    "@webex/calling": "3.12.0-next.75",
     "@webex/internal-plugin-mercury": "3.12.0-next.33",
     "@webex/internal-plugin-metrics": "3.12.0-next.32",
     "@webex/internal-plugin-support": "3.12.0-next.34",
@@ -83,5 +83,5 @@
     "typedoc": "^0.25.0",
     "typescript": "5.4.5"
   },
-  "version": "3.12.0-next.85"
+  "version": "3.12.0-next.87"
 }

package/src/constants.ts

@@ -66,6 +66,7 @@ export const METHODS = {
   REMOVE_PREVIEW_CONTACT: 'removePreviewContact',
   GET_BASE_URL: 'getBaseUrl',
   SEND_EVENT: 'sendEvent',
-  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',
+  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',
+  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',
   FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',
 };

package/src/metrics/constants.ts

@@ -174,8 +174,12 @@ export const METRIC_EVENT_NAMES = {
   // AI Assistant Transcript events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
   AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
-  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',
-  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:
+    'AI Assistant Send Real Time Assistance User Action Success',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:
+    'AI Assistant Send Real Time Assistance User Action Failed',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:
     'AI Assistant Fetch Historic Transcripts Success',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',

package/src/services/ApiAiAssistant.ts

@@ -7,11 +7,11 @@ import {
   HTTP_METHODS,
   WebexSDK,
   IHttpResponse,
-  TranscriptAction,
   AIAssistantEventType,
   AIAssistantEventName,
   HistoricTranscriptsResponse,
-  SuggestedResponseParams,
+  RealTimeAssistanceParams,
+  RealTimeAssistanceUserActionParams,
 } from '../types';
 import {getErrorDetails} from './core/Utils';
 import {
@@ -78,15 +78,16 @@ export class ApiAIAssistant {
    * @param interactionId - interaction/conversation identifier
    * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
    * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
-   * @param action - action within eventDetails (e.g. 'START' or 'STOP')
+   * @param eventMetaData - event-specific fields to include in eventDetails.data
+   * @param languageCode - language code within eventDetails.data
+   * @param trackingId - tracking identifier within eventDetails.data
    */
   public async sendEvent(
     agentId: string,
     interactionId: string,
     eventType: AIAssistantEventType,
     eventName: AIAssistantEventName,
-    action?: TranscriptAction,
-    context?: string,
+    eventMetaData?: Record<string, unknown>,
     languageCode?: string,
     trackingId?: string
   ): Promise<Record<string, unknown>> {
@@ -94,7 +95,7 @@ export class ApiAIAssistant {
       module: CC_FILE,
       method: METHODS.SEND_EVENT,
       interactionId,
-      data: {eventType, eventName, action, context},
+      data: {eventType, eventName, eventMetaData},
     });
     this.metricsManager.timeEvent([
       METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,
@@ -115,9 +116,8 @@ export class ApiAIAssistant {
           eventName,
           eventDetails: {
             data: {
+              ...eventMetaData,
               interactionId,
-              action,
-              context,
               actionTimeStamp: String(Date.now()),
               languageCode,
               trackingId,
@@ -128,7 +128,7 @@ export class ApiAIAssistant {
 
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,
-        {agentId, orgId, interactionId, eventType, eventName, action},
+        {agentId, orgId, interactionId, eventType, eventName},
         ['operational']
       );
 
@@ -140,7 +140,6 @@ export class ApiAIAssistant {
           interactionId,
           eventType,
           eventName,
-          action,
           error: error instanceof Error ? error.message : String(error),
         },
         ['operational']
@@ -152,13 +151,13 @@ export class ApiAIAssistant {
   }
 
   /**
-   * Requests a suggested response for an interaction.
+   * Requests real-time assistance for an interaction.
    *
-   * @param params - Suggestion request parameters
+   * @param params - Real-time assistance request parameters
    * @returns HTTP response body from the AI Assistant event API
    * @public
    */
-  public async getSuggestedResponse(params: SuggestedResponseParams): Promise<any> {
+  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {
     const {agentId, interactionId, context} = params;
     const trimmedContext = context?.trim();
     const languageCode = params.languageCode ?? 'en';
@@ -169,24 +168,24 @@ export class ApiAIAssistant {
 
     const loggerContext = {
       module: CC_FILE,
-      method: METHODS.GET_SUGGESTED_RESPONSE,
+      method: METHODS.GET_REAL_TIME_ASSISTANCE,
       interactionId,
       trackingId,
       data: {eventName},
     };
 
-    LoggerProxy.info('Requesting suggested response', loggerContext);
+    LoggerProxy.info('Requesting real-time assistance', loggerContext);
 
     this.metricsManager.timeEvent([
-      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS,
-      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED,
+      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,
+      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,
     ]);
 
     try {
       if (!this.aiFeature?.suggestedResponses?.enable) {
         const {error: detailedError} = getErrorDetails(
           new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),
-          METHODS.GET_SUGGESTED_RESPONSE,
+          METHODS.GET_REAL_TIME_ASSISTANCE,
           CC_FILE
         );
         throw detailedError;
@@ -199,14 +198,13 @@ export class ApiAIAssistant {
         interactionId,
         AIAssistantEventType.CUSTOM_EVENT,
         eventName,
-        undefined,
-        trimmedContext,
+        trimmedContext !== undefined ? {context: trimmedContext} : undefined,
         languageCode,
         trackingId
       );
 
       this.metricsManager.trackEvent(
-        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS,
+        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,
         {
           agentId,
           orgId,
@@ -217,13 +215,13 @@ export class ApiAIAssistant {
         },
         ['operational']
       );
-      LoggerProxy.log('Suggested response request succeeded', loggerContext);
+      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);
 
       return response;
     } catch (error) {
-      LoggerProxy.error('Suggested response request failed', {...loggerContext, error});
+      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});
       this.metricsManager.trackEvent(
-        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED,
+        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,
         {
           agentId,
           interactionId,
@@ -236,7 +234,103 @@ export class ApiAIAssistant {
 
       const {error: detailedError} = getErrorDetails(
         error,
-        METHODS.GET_SUGGESTED_RESPONSE,
+        METHODS.GET_REAL_TIME_ASSISTANCE,
+        CC_FILE
+      );
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Sends user action feedback for a real-time assistance adaptive card.
+   *
+   * @param params - Real-time assistance user action parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  public async sendRealTimeAssistanceUserAction(
+    params: RealTimeAssistanceUserActionParams
+  ): Promise<Record<string, unknown>> {
+    const {agentId, interactionId, adaptiveCardId, actionId} = params;
+    const actionType = 'Action.Submit';
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${uuidv4()}`;
+
+    const loggerContext = {
+      module: CC_FILE,
+      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+      interactionId,
+      trackingId,
+      data: {actionId, adaptiveCardId},
+    };
+
+    LoggerProxy.info('Sending real-time assistance user action', loggerContext);
+
+    this.metricsManager.timeEvent([
+      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,
+      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,
+    ]);
+
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {error: detailedError} = getErrorDetails(
+          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),
+          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+          CC_FILE
+        );
+        throw detailedError;
+      }
+
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(
+        agentId,
+        interactionId,
+        AIAssistantEventType.CUSTOM_EVENT,
+        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,
+        {
+          adaptiveCardId,
+          userAction: {
+            actionType,
+            actionId,
+          },
+        },
+        languageCode,
+        trackingId
+      );
+
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,
+        {
+          agentId,
+          orgId,
+          interactionId,
+          adaptiveCardId,
+          actionId,
+          trackingId,
+        },
+        ['operational']
+      );
+      LoggerProxy.log('Real-time assistance user action sent', loggerContext);
+
+      return response;
+    } catch (error) {
+      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,
+        {
+          agentId,
+          interactionId,
+          adaptiveCardId,
+          actionId,
+          trackingId,
+          error: error instanceof Error ? error.message : String(error),
+        },
+        ['operational']
+      );
+
+      const {error: detailedError} = getErrorDetails(
+        error,
+        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
         CC_FILE
       );
       throw detailedError;

package/src/services/task/TaskManager.ts

@@ -936,7 +936,7 @@ export default class TaskManager extends EventEmitter {
         interactionId,
         AIAssistantEventType.CUSTOM_EVENT,
         AIAssistantEventName.GET_TRANSCRIPTS,
-        action
+        {action}
       )
       .catch((error) => {
         LoggerProxy.error(`Failed to send transcript ${action} event`, {

package/src/types.ts

@@ -859,23 +859,65 @@ export type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;
 export type TranscriptAction = 'START' | 'STOP';
 
 /**
- * Parameters used to request an AI Assistant suggested response.
+ * Parameters used to request AI Assistant real-time assistance.
  * @public
  * @example
- * const params: SuggestedResponseParams = {
+ * const params: RealTimeAssistanceParams = {
  *   interactionId: 'interaction-123',
- *   actionTimeStamp: Date.now(),
  *   context: 'Need help with credit card payment due date',
  * };
  */
-export type SuggestedResponseParams = {
+export type RealTimeAssistanceParams = {
   /** Agent identifier */
   agentId: string;
-  /** Interaction identifier for which suggestion should be generated */
+  /** Interaction identifier for which assistance should be generated */
   interactionId: string;
-  /** Optional additional context that should refine the suggestion */
+  /** Optional additional context that should refine the assistance */
   context?: string;
-  /** Optional language code for suggestions (for example, 'en'). Defaults to 'en'. */
+  /** Optional language code for assistance (for example, 'en'). Defaults to 'en'. */
+  languageCode?: string;
+};
+
+/**
+ * Supported user actions on an AI Assistant real-time assistance adaptive card.
+ * @public
+ */
+export const RealTimeAssistanceUserActionId = {
+  /** User liked the real-time assistance response */
+  LIKE: 'likeButton',
+  /** User disliked the real-time assistance response */
+  DISLIKE: 'dislikeButton',
+  /** User copied the real-time assistance response */
+  COPY: 'copyButton',
+} as const;
+
+/**
+ * Union type of supported real-time assistance user actions.
+ * @public
+ */
+export type RealTimeAssistanceUserActionId = Enum<typeof RealTimeAssistanceUserActionId>;
+
+/**
+ * Parameters used to send user action feedback for a real-time assistance adaptive card.
+ * @public
+ * @example
+ * const params: RealTimeAssistanceUserActionParams = {
+ *   agentId: 'agent-123',
+ *   interactionId: 'interaction-123',
+ *   adaptiveCardId: 'adaptive-card-123',
+ *   actionId: RealTimeAssistanceUserActionId.LIKE,
+ * };
+ */
+export type RealTimeAssistanceUserActionParams = {
+  /** Agent identifier */
+  agentId: string;
+  /** Interaction identifier associated with the real-time assistance response */
+  interactionId: string;
+  /** Adaptive card identifier from the real-time assistance payload */
+  adaptiveCardId: string;
+  /** User action performed on the adaptive card */
+  actionId: RealTimeAssistanceUserActionId;
+  /** Optional language code. Defaults to 'en'. */
   languageCode?: string;
 };
 
@@ -926,6 +968,8 @@ export const AIAssistantEventName = {
   POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',
   /** Suggested digital response event */
   SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',
+  /** User action on a suggested response adaptive card */
+  SUGGESTED_RESPONSES_USER_ACTION: 'SUGGESTED_RESPONSES_USER_ACTION',
 } as const;
 
 /**

package/test/unit/spec/cc.ts

@@ -112,7 +112,7 @@ describe('webex.cc', () => {
 
     mockApiAIAssistant = {
       sendEvent: jest.fn(),
-      getSuggestedResponse: jest.fn(),
+      getRealTimeAssistance: jest.fn(),
       fetchHistoricTranscripts: jest.fn(),
       setAIFeatureFlags: jest.fn(),
       setAgentId: jest.fn(),