@webex/contact-center 3.12.0-next.7 → 3.12.0-next.71

package/src/metrics/behavioral-events.ts

@@ -449,6 +449,34 @@ const eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {
     target: 'campaign_preview_accept',
     verb: 'fail',
   },
+
+  // Campaign Preview Skip API Events
+  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_skip',
+    verb: 'complete',
+  },
+  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_skip',
+    verb: 'fail',
+  },
+
+  // Campaign Preview Remove API Events
+  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_remove',
+    verb: 'complete',
+  },
+  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_remove',
+    verb: 'fail',
+  },
 };
 
 /**

package/src/metrics/constants.ts

@@ -163,6 +163,10 @@ export const METRIC_EVENT_NAMES = {
   // Campaign Preview API Events
   CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',
   CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',
+  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',
+  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',
+  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',
+  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',
 
   // AI Assistant transcript events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',

package/src/services/config/Util.ts

@@ -189,7 +189,7 @@ function parseAgentConfigs(profileData: {
 
   const finalData = {
     teams: teamData,
-    defaultDn: userData.defaultDialledNumber,
+    defaultDn: userData.deafultDialledNumber,
     forceDefaultDn: tenantData.forceDefaultDn,
     forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),
     regexUS: tenantData.dnDefaultRegex,

package/src/services/config/constants.ts

@@ -166,7 +166,7 @@ export const endPointMap = {
   ) =>
     `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${
       filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''
-    }&attributes=${attributes}`,
+    }&attributes=${attributes}&desktopProfileFilter=true`,
 
   /**
    * Gets the endpoint for organization info.

package/src/services/config/types.ts

@@ -117,6 +117,10 @@ export const CC_TASK_EVENTS = {
   CAMPAIGN_CONTACT_UPDATED: 'CampaignContactUpdated',
   /** Event emitted when accepting a campaign preview contact fails */
   CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'CampaignPreviewAcceptFailed',
+  /** Event emitted when skipping a campaign preview contact fails */
+  CAMPAIGN_PREVIEW_SKIP_FAILED: 'CampaignPreviewSkipFailed',
+  /** Event emitted when removing a campaign preview contact fails */
+  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'CampaignPreviewRemoveFailed',
   /** Event emitted when a real-time transcript chunk is received */
   REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',
 } as const;
@@ -275,8 +279,9 @@ export type AgentResponse = {
 
   /**
    * The default dialed number of the agent.
+   * Note: The API returns this field as "deafultDialledNumber" (with typo).
    */
-  defaultDialledNumber?: string;
+  deafultDialledNumber?: string;
 };
 
 /**

package/src/services/core/Err.ts

@@ -39,6 +39,8 @@ export type TaskErrorIds =
   | {'Service.aqm.task.resumeRecording': Failure}
   | {'Service.aqm.dialer.startOutdial': Failure}
   | {'Service.aqm.dialer.acceptPreviewContact': Failure}
+  | {'Service.aqm.dialer.skipPreviewContact': Failure}
+  | {'Service.aqm.dialer.removePreviewContact': Failure}
   | {'Service.reqs.generic.failure': {trackingId: string}};
 
 export type ReqError =

package/src/services/core/Utils.ts

@@ -49,34 +49,69 @@ const getAgentActionTypeFromTask = (taskData?: TaskData): 'DIAL_NUMBER' | '' =>
   return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';
 };
 
-// Fallback regex for US/Canada dial numbers when no dial plan entries are configured
-export const FALLBACK_DIAL_NUMBER_REGEX = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;
+/**
+ * Strips characters defined in the dial plan entry from the input string.
+ *
+ * @param input - The dial number to sanitize
+ * @param strippedChars - String of characters to remove from the input
+ * @returns The sanitized input with specified characters removed
+ */
+export const stripDialPlanChars = (input: string, strippedChars: string): string => {
+  if (!strippedChars) {
+    return input;
+  }
+
+  const charsToStrip = new Set(strippedChars.split(''));
+
+  return input
+    .split('')
+    .filter((c) => !charsToStrip.has(c))
+    .join('');
+};
 
 /**
  * Validates a dial number against the provided dial plan regex patterns.
  * A number is valid if it matches at least one regex pattern in the dial plans.
- * Falls back to US/Canada regex validation if no dial plan entries are configured.
+ * Skips validation when no dial plan entries are configured, deferring to the server.
  *
  * @param input - The dial number to validate
  * @param dialPlanEntries - Array of dial plan entries containing regex patterns
- * @returns true if the input matches at least one dial plan regex pattern, false otherwise
+ * @returns true if the input matches at least one dial plan regex pattern or no entries are configured, false otherwise
  */
 export const isValidDialNumber = (
   input: string,
   dialPlanEntries: DialPlan['dialPlanEntity']
 ): boolean => {
+  if (!input) {
+    LoggerProxy.warn('Dial number is empty or undefined.', {
+      module: 'Utils',
+      method: 'isValidDialNumber',
+    });
+
+    return false;
+  }
+
   if (!dialPlanEntries || dialPlanEntries.length === 0) {
-    LoggerProxy.info('No dial plan entries found. Falling back to US number validation.');
+    LoggerProxy.log(
+      'No dial plan entries found. Skipping client-side validation, deferring to server.',
+      {module: 'Utils', method: 'isValidDialNumber'}
+    );
 
-    return FALLBACK_DIAL_NUMBER_REGEX.test(input);
+    return true;
   }
 
   return dialPlanEntries.some((entry) => {
     try {
+      const sanitizedInput = stripDialPlanChars(input, entry.strippedChars);
       const regex = new RegExp(entry.regex);
 
-      return regex.test(input);
-    } catch {
+      return regex.test(sanitizedInput);
+    } catch (e) {
+      LoggerProxy.warn(`Failed to validate dial number against entry "${entry.name}": ${e}`, {
+        module: 'Utils',
+        method: 'isValidDialNumber',
+      });
+
       return false;
     }
   });

package/src/services/task/TaskManager.ts

@@ -301,6 +301,8 @@ export default class TaskManager extends EventEmitter {
               task = this.updateTaskData(task, payload.data);
               task.emit(TASK_EVENTS.TASK_ASSIGNED, task);
             }
+            // We emit the event to the task manager to send the task data to the instance without mobius registration in case of multi login with desktop login
+            this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, task);
             break;
           case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:
             task = this.updateTaskData(task, {
@@ -312,14 +314,11 @@ export default class TaskManager extends EventEmitter {
           case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:
           case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:
           case CC_EVENTS.AGENT_INVITE_FAILED: {
-            LoggerProxy.warn(
-              `[DEBUG-CAMPAIGN-CLEAR] Task removal triggered by ${payload.data.type}, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}`,
-              {
-                module: TASK_MANAGER_FILE,
-                method: METHODS.REGISTER_TASK_LISTENERS,
-                interactionId: payload.data.interactionId,
-              }
-            );
+            LoggerProxy.info(`Task removal triggered by ${payload.data.type}`, {
+              module: TASK_MANAGER_FILE,
+              method: METHODS.REGISTER_TASK_LISTENERS,
+              interactionId: payload.data.interactionId,
+            });
             task = this.updateTaskData(task, payload.data);
 
             const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {
@@ -343,19 +342,31 @@ export default class TaskManager extends EventEmitter {
             break;
           }
           case CC_EVENTS.CONTACT_ENDED:
-            // Update task data
+            // Update task data.
             if (task) {
-              LoggerProxy.warn(
-                `[DEBUG-CAMPAIGN-CLEAR] CONTACT_ENDED, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}, state=${task?.data?.interaction?.state}`,
-                {
-                  module: TASK_MANAGER_FILE,
-                  method: METHODS.REGISTER_TASK_LISTENERS,
-                  interactionId: payload.data.interactionId,
-                }
+              LoggerProxy.info(`Contact ended for interaction`, {
+                module: TASK_MANAGER_FILE,
+                method: METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId,
+              });
+
+              // Campaign preview tasks should never trigger wrapup on ContactEnded —
+              // they are terminal cleanup events. For all other tasks, derive
+              // wrapUpRequired from agentsPendingWrapUp as before.
+              const CAMPAIGN_OUTBOUND_TYPES = [
+                'STANDARD_PREVIEW_CAMPAIGN',
+                'DIRECT_PREVIEW_CAMPAIGN',
+              ];
+              const isCampaignPreview = CAMPAIGN_OUTBOUND_TYPES.includes(
+                task.data?.interaction?.outboundType ?? ''
               );
+              const wrapUpRequired = isCampaignPreview
+                ? false
+                : payload.data.agentsPendingWrapUp?.includes(this.agentId) || false;
+
               task = this.updateTaskData(task, {
                 ...payload.data,
-                wrapUpRequired: payload.data.agentsPendingWrapUp?.includes(this.agentId) || false,
+                wrapUpRequired,
               });
 
               // Handle cleanup based on whether task should be deleted
@@ -364,12 +375,83 @@ export default class TaskManager extends EventEmitter {
               task?.emit(TASK_EVENTS.TASK_END, task);
             }
             break;
-          case CC_EVENTS.CAMPAIGN_CONTACT_UPDATED:
-            // CampaignContactUpdated is a non-terminal event (intermediate update during accept).
-            // Only update the task data — do NOT remove the task or emit TASK_END.
-            // Task cleanup is handled by CONTACT_ENDED or other terminal events.
+          case CC_EVENTS.CAMPAIGN_CONTACT_UPDATED: {
+            // CampaignContactUpdated is a non-terminal event (e.g., next contact after skip/remove).
+            // Update the task data and emit an event so consumers can react to the updated contact.
+            // Do NOT remove the task or emit TASK_END — cleanup is handled by CONTACT_ENDED.
             if (task) {
-              task = this.updateTaskData(task, payload.data);
+              // Carry forward campaign preview fields from existing task data since the updated
+              // contact payload may not include them, and reconcileData would delete them.
+              const existingCpd = task.data?.interaction?.callProcessingDetails;
+              const updatedData = {...payload.data};
+
+              if (existingCpd) {
+                const campaignFields = {
+                  ...(existingCpd.campaignPreviewAutoAction && {
+                    campaignPreviewAutoAction: existingCpd.campaignPreviewAutoAction,
+                  }),
+                  ...(existingCpd.campaignPreviewOfferTimeout && {
+                    campaignPreviewOfferTimeout: existingCpd.campaignPreviewOfferTimeout,
+                  }),
+                  ...(existingCpd.campaignPreviewSkipDisabled && {
+                    campaignPreviewSkipDisabled: existingCpd.campaignPreviewSkipDisabled,
+                  }),
+                  ...(existingCpd.campaignPreviewRemoveDisabled && {
+                    campaignPreviewRemoveDisabled: existingCpd.campaignPreviewRemoveDisabled,
+                  }),
+                };
+
+                if (!updatedData.interaction) {
+                  updatedData.interaction = {} as typeof updatedData.interaction;
+                }
+
+                updatedData.interaction = {
+                  ...updatedData.interaction,
+                  callProcessingDetails: {
+                    ...campaignFields,
+                    ...(updatedData.interaction.callProcessingDetails || {}),
+                  } as typeof existingCpd,
+                };
+              }
+
+              LoggerProxy.log('Campaign contact updated - carrying forward preview fields', {
+                module: TASK_MANAGER_FILE,
+                method: METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId,
+                data: {
+                  hasCpd: !!updatedData.interaction?.callProcessingDetails,
+                  autoAction:
+                    updatedData.interaction?.callProcessingDetails?.campaignPreviewAutoAction,
+                  skipDisabled:
+                    updatedData.interaction?.callProcessingDetails?.campaignPreviewSkipDisabled,
+                  removeDisabled:
+                    updatedData.interaction?.callProcessingDetails?.campaignPreviewRemoveDisabled,
+                },
+              });
+
+              task = this.updateTaskData(task, updatedData);
+              task.emit(TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, task);
+            }
+            break;
+          }
+          case CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED:
+            if (task) {
+              // Failure payloads are sparse (no interaction field). Spread existing
+              // task data first so reconcileData doesn't delete interaction/cpd.
+              task = this.updateTaskData(task, {...task.data, ...payload.data});
+              task.emit(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED, task);
+            }
+            break;
+          case CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED:
+            if (task) {
+              task = this.updateTaskData(task, {...task.data, ...payload.data});
+              task.emit(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED, task);
+            }
+            break;
+          case CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED:
+            if (task) {
+              task = this.updateTaskData(task, {...task.data, ...payload.data});
+              task.emit(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED, task);
             }
             break;
           case CC_EVENTS.CONTACT_MERGED:
@@ -426,6 +508,8 @@ export default class TaskManager extends EventEmitter {
               // Fire only if you are the agent who initiated the consult
               task.emit(TASK_EVENTS.TASK_CONSULTING, task);
             }
+            // Also hydrate multi-login listeners when consulting state is received.
+            this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, task);
             break;
           case CC_EVENTS.AGENT_CONSULT_FAILED:
             // This can only be received by the agent who initiated the consult.

package/src/services/task/constants.ts

@@ -24,6 +24,8 @@ export const CONFERENCE_EXIT = '/conference/exit';
 export const CONFERENCE_TRANSFER = '/conference/transfer';
 export const DIALER_API = '/v1/dialer';
 export const CAMPAIGN_PREVIEW_ACCEPT = '/accept';
+export const CAMPAIGN_PREVIEW_SKIP = '/skip';
+export const CAMPAIGN_PREVIEW_REMOVE = '/remove';
 /** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */
 export const TIMEOUT_PREVIEW_ACCEPT = 80000;
 export const TASK_MANAGER_FILE = 'taskManager';

package/src/services/task/dialer.ts

@@ -7,6 +7,8 @@ import {
   TASK_API,
   DIALER_API,
   CAMPAIGN_PREVIEW_ACCEPT,
+  CAMPAIGN_PREVIEW_SKIP,
+  CAMPAIGN_PREVIEW_REMOVE,
   TIMEOUT_PREVIEW_ACCEPT,
 } from './constants';
 import * as Contact from './types';
@@ -103,5 +105,83 @@ export default function aqmDialer(aqm: AqmReqs) {
         errId: 'Service.aqm.dialer.acceptPreviewContact',
       },
     })),
+
+    /**
+     * Skips a campaign preview contact, requesting the next contact from the campaign.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.
+     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.
+     *
+     * Emits:
+     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success
+     * - `CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED` on failure
+     * @ignore
+     */
+    skipPreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({
+      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${
+        p.data.interactionId
+      }${CAMPAIGN_PREVIEW_SKIP}`,
+      host: WCC_API_GATEWAY,
+      data: {},
+      method: HTTP_METHODS.POST,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {
+            type: [CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, CC_EVENTS.CONTACT_ENDED],
+            interactionId: p.data.interactionId,
+          },
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_SKIP_FAILED, campaignId: p.data.campaignId},
+        },
+        errId: 'Service.aqm.dialer.skipPreviewContact',
+      },
+    })),
+
+    /**
+     * Removes a campaign preview contact from the campaign list entirely.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.
+     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.
+     *
+     * Emits:
+     * - `CC_EVENTS.CAMPAIGN_CONTACT_UPDATED` or `CC_EVENTS.CONTACT_ENDED` on success
+     * - `CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED` on failure
+     * @ignore
+     */
+    removePreviewContact: aqm.req((p: {data: Contact.PreviewContactPayload}) => ({
+      url: `${DIALER_API}/campaign/${encodeURIComponent(p.data.campaignId)}/preview-task/${
+        p.data.interactionId
+      }${CAMPAIGN_PREVIEW_REMOVE}`,
+      host: WCC_API_GATEWAY,
+      data: {},
+      method: HTTP_METHODS.POST,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {
+            type: [CC_EVENTS.CAMPAIGN_CONTACT_UPDATED, CC_EVENTS.CONTACT_ENDED],
+            interactionId: p.data.interactionId,
+          },
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.CAMPAIGN_PREVIEW_REMOVE_FAILED, campaignId: p.data.campaignId},
+        },
+        errId: 'Service.aqm.dialer.removePreviewContact',
+      },
+    })),
   };
 }

package/src/services/task/index.ts

@@ -565,7 +565,10 @@ export default class Task extends EventEmitter implements ITask {
         METRIC_EVENT_NAMES.TASK_HOLD_FAILED,
       ]);
 
-      const effectiveMediaResourceId = mediaResourceId ?? this.data.mediaResourceId;
+      const {mainInteractionId} = this.data.interaction;
+      const defaultMediaResourceId =
+        this.data.interaction.media[mainInteractionId]?.mediaResourceId;
+      const effectiveMediaResourceId = mediaResourceId ?? defaultMediaResourceId;
 
       const response = await this.contact.hold({
         interactionId: this.data.interactionId,
@@ -599,7 +602,9 @@ export default class Task extends EventEmitter implements ITask {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode,
       };
-      const effectiveMediaResourceId = mediaResourceId ?? this.data.mediaResourceId;
+      const defaultMediaResourceId =
+        this.data.interaction.media[this.data.interaction.mainInteractionId]?.mediaResourceId;
+      const effectiveMediaResourceId = mediaResourceId ?? defaultMediaResourceId;
 
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_HOLD_FAILED,

package/src/services/task/types.ts

@@ -554,6 +554,68 @@ export enum TASK_EVENTS {
    * ```
    */
   TASK_CAMPAIGN_PREVIEW_RESERVATION = 'task:campaignPreviewReservation',
+
+  /**
+   * Triggered when accepting a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview accept failed:', task.data.interactionId);
+   *   // Handle accept failure
+   * });
+   * ```
+   */
+  TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED = 'task:campaignPreviewAcceptFailed',
+
+  /**
+   * Triggered when skipping a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview skip failed:', task.data.interactionId);
+   *   // Handle skip failure
+   * });
+   * ```
+   */
+  TASK_CAMPAIGN_PREVIEW_SKIP_FAILED = 'task:campaignPreviewSkipFailed',
+
+  /**
+   * Triggered when removing a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview remove failed:', task.data.interactionId);
+   *   // Handle remove failure
+   * });
+   * ```
+   */
+  TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED = 'task:campaignPreviewRemoveFailed',
+
+  /**
+   * Triggered when a campaign contact is updated (e.g., after skip or remove, when the next contact is offered)
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, (task: ITask) => {
+   *   console.log('Campaign contact updated:', task.data.interactionId);
+   *   // Handle updated campaign contact (e.g., display next contact)
+   * });
+   * ```
+   */
+  TASK_CAMPAIGN_CONTACT_UPDATED = 'task:campaignContactUpdated',
+
+  /**
+   * Triggered when a we get accept an incoming web call
+   * This is used to send task data to the instance without mobius registration in case of multi login
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_MULIT_LOGIN_HYDRATE, (task: ITask) => {
+   *   console.log('Mulit login detected:', task.data.interactionId);
+   *   // Handle mulit login
+   * });
+   * ```
+   */
+
+  TASK_MULTI_LOGIN_HYDRATE = 'task:multiLoginHydrate',
 }
 
 /**
@@ -702,6 +764,14 @@ export type Interaction = {
     fcDesktopView?: string;
     /** Agent ID who initiated the outdial call */
     outdialAgentId?: string;
+    /** Indicates if the skip action is disabled for campaign preview contacts */
+    campaignPreviewSkipDisabled?: string;
+    /** Indicates if the remove action is disabled for campaign preview contacts */
+    campaignPreviewRemoveDisabled?: string;
+    /** Auto-action to perform when campaign preview offer times out (ACCEPT, SKIP, REMOVE) */
+    campaignPreviewAutoAction?: string;
+    /** Timestamp (ms) when the campaign preview offer expires */
+    campaignPreviewOfferTimeout?: string;
   };
   /** Main interaction identifier for related interactions */
   mainInteractionId?: string;

package/src/types.ts

@@ -156,6 +156,8 @@ export interface CCPluginConfig {
   };
   /** Configuration for the calling client */
   callingClientConfig: CallingClientConfig;
+  /** Whether to skip Mobius/WebRTC registration for browser login flows */
+  disableWebRTCRegistration?: boolean;
 }
 
 /**