@webex/contact-center 3.12.0-next.17 → 3.12.0-next.170

package/dist/services/task/voice/wxAppOfferObservability.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_constants","require","_wxAppDiagnosticLogging","_stateMachine","_types","_wxAppVoiceMethods","WXAPP_PARTICIPANT_MISMATCH_GRACE_MS","exports","WxAppOfferObservability","lastLoggedWxAppParticipantMismatch","disposed","handleUiControlsUpdate","ctx","getEnableWxBetterTogether","cancelGraceTimer","state","getTaskState","TaskState","OFFERED","accept","getAcceptControl","isVisible","deps","getWxAppVoiceDependencies","isOutdial","isWxAppInboundOffer","isWxAppOutdialOffer","isWxAppCallingOffer","deviceDetails","getCallingDeviceDetails","participantDiagnostics","getWxAppParticipantDiagnostics","usersubPublished","getUsersubPublished","acceptReason","deriveWxAppAcceptReason","isWebrtc","getVoiceVariant","VOICE_VARIANT","WEBRTC","wxAppAcceptInFlight","getWxAppAcceptInFlight","wxAppAnswerPending","getWxAppAnswerPending","enableWxBetterTogether","hasDeviceCallId","lastLoggedWxAppAcceptReason","logWxAppOfferDecision","interactionId","getInteractionId","acceptVisible","acceptEnabled","isEnabled","wxAppParticipantDeviceType","deviceType","participantDeviceType","hasDeviceId","hasValidWxAppParticipant","scheduleGraceTimer","dispose","wxAppParticipantMismatchGraceTimer","undefined","clearTimeout","setTimeout","emitParticipantMismatchIfStillNeeded","logWxAppOfferParticipantMismatch","getMetricsManager","trackEvent","METRIC_EVENT_NAMES","WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING","taskId"],"sources":["wxAppOfferObservability.ts"],"sourcesContent":["import MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {\n  deriveWxAppAcceptReason,\n  logWxAppOfferDecision,\n  logWxAppOfferParticipantMismatch,\n  WxAppAcceptReason,\n} from '../../wxAppDiagnosticLogging';\nimport {TaskState} from '../state-machine';\nimport {VoiceVariant, VOICE_VARIANT} from '../types';\nimport {\n  getCallingDeviceDetails,\n  getWxAppParticipantDiagnostics,\n  WxAppVoiceDependencies,\n} from './wxAppVoiceMethods';\n\n/** Defer mismatch WARN/metric so transient WS ordering gaps (~200–300 ms) do not false-alarm. */\nexport const WXAPP_PARTICIPANT_MISMATCH_GRACE_MS = 500;\n\nexport type WxAppOfferObservabilityContext = {\n  getInteractionId: () => string;\n  getTaskState: () => TaskState | undefined;\n  getAcceptControl: () => {isVisible: boolean; isEnabled: boolean} | undefined;\n  getVoiceVariant: () => VoiceVariant;\n  isOutdial: () => boolean;\n  isWxAppInboundOffer: () => boolean;\n  isWxAppCallingOffer: () => boolean;\n  getWxAppAcceptInFlight: () => boolean;\n  getWxAppAnswerPending: () => boolean;\n  getEnableWxBetterTogether: () => boolean;\n  getUsersubPublished: () => boolean;\n  getWxAppVoiceDependencies: () => WxAppVoiceDependencies;\n  getMetricsManager: () => MetricsManager;\n};\n\n/**\n * OFFERED-state wxApp offer diagnostics: acceptReason logging and deferred participant mismatch.\n * Invoked from Voice.updateUiControls — observability only.\n */\nexport class WxAppOfferObservability {\n  private lastLoggedWxAppAcceptReason?: WxAppAcceptReason;\n  private lastLoggedWxAppParticipantMismatch = false;\n  private wxAppParticipantMismatchGraceTimer?: ReturnType<typeof setTimeout>;\n  private disposed = false;\n\n  public handleUiControlsUpdate(ctx: WxAppOfferObservabilityContext): void {\n    if (this.disposed) {\n      return;\n    }\n\n    if (!ctx.getEnableWxBetterTogether()) {\n      this.cancelGraceTimer();\n\n      return;\n    }\n\n    const state = ctx.getTaskState();\n    if (state !== TaskState.OFFERED) {\n      this.cancelGraceTimer();\n\n      return;\n    }\n\n    const accept = ctx.getAcceptControl();\n    if (!accept?.isVisible) {\n      return;\n    }\n\n    const deps = ctx.getWxAppVoiceDependencies();\n    const isOutdial = ctx.isOutdial();\n    const isWxAppInboundOffer = ctx.isWxAppInboundOffer();\n    const isWxAppOutdialOffer = ctx.isWxAppCallingOffer() && isOutdial;\n    const deviceDetails = getCallingDeviceDetails(deps);\n    const participantDiagnostics = getWxAppParticipantDiagnostics(deps);\n    const usersubPublished = ctx.getUsersubPublished();\n    const acceptReason = deriveWxAppAcceptReason({\n      isWxAppInboundOffer,\n      isWxAppOutdialOffer,\n      isWebrtc: ctx.getVoiceVariant() === VOICE_VARIANT.WEBRTC,\n      isOutdial,\n      wxAppAcceptInFlight: ctx.getWxAppAcceptInFlight(),\n      wxAppAnswerPending: ctx.getWxAppAnswerPending(),\n      enableWxBetterTogether: ctx.getEnableWxBetterTogether(),\n      hasDeviceCallId: participantDiagnostics.hasDeviceCallId,\n    });\n\n    if (acceptReason !== this.lastLoggedWxAppAcceptReason) {\n      this.lastLoggedWxAppAcceptReason = acceptReason;\n\n      logWxAppOfferDecision({\n        interactionId: ctx.getInteractionId(),\n        acceptVisible: accept.isVisible,\n        acceptEnabled: accept.isEnabled,\n        acceptReason,\n        wxAppParticipantDeviceType:\n          deviceDetails?.deviceType ?? participantDiagnostics.participantDeviceType,\n        hasDeviceCallId: participantDiagnostics.hasDeviceCallId,\n        hasDeviceId: participantDiagnostics.hasDeviceId,\n        usersubPublished,\n      });\n    }\n\n    if (participantDiagnostics.hasValidWxAppParticipant || !usersubPublished) {\n      this.cancelGraceTimer();\n    } else if (!ctx.isOutdial() && !this.lastLoggedWxAppParticipantMismatch) {\n      this.scheduleGraceTimer(ctx);\n    }\n  }\n\n  public dispose(): void {\n    this.disposed = true;\n    this.cancelGraceTimer();\n  }\n\n  private cancelGraceTimer(): void {\n    if (this.wxAppParticipantMismatchGraceTimer !== undefined) {\n      clearTimeout(this.wxAppParticipantMismatchGraceTimer);\n      this.wxAppParticipantMismatchGraceTimer = undefined;\n    }\n  }\n\n  private scheduleGraceTimer(ctx: WxAppOfferObservabilityContext): void {\n    if (\n      this.disposed ||\n      this.lastLoggedWxAppParticipantMismatch ||\n      this.wxAppParticipantMismatchGraceTimer !== undefined\n    ) {\n      return;\n    }\n\n    this.wxAppParticipantMismatchGraceTimer = setTimeout(() => {\n      this.wxAppParticipantMismatchGraceTimer = undefined;\n      this.emitParticipantMismatchIfStillNeeded(ctx);\n    }, WXAPP_PARTICIPANT_MISMATCH_GRACE_MS);\n  }\n\n  private emitParticipantMismatchIfStillNeeded(ctx: WxAppOfferObservabilityContext): void {\n    if (\n      this.disposed ||\n      !ctx.getEnableWxBetterTogether() ||\n      this.lastLoggedWxAppParticipantMismatch\n    ) {\n      return;\n    }\n\n    if (ctx.isOutdial()) {\n      return;\n    }\n\n    if (ctx.getTaskState() !== TaskState.OFFERED) {\n      return;\n    }\n\n    const accept = ctx.getAcceptControl();\n    if (!accept?.isVisible) {\n      return;\n    }\n\n    const deps = ctx.getWxAppVoiceDependencies();\n    const participantDiagnostics = getWxAppParticipantDiagnostics(deps);\n    const usersubPublished = ctx.getUsersubPublished();\n\n    if (!usersubPublished || participantDiagnostics.hasValidWxAppParticipant) {\n      return;\n    }\n\n    const isOutdial = ctx.isOutdial();\n    const acceptReason = deriveWxAppAcceptReason({\n      isWxAppInboundOffer: ctx.isWxAppInboundOffer(),\n      isWxAppOutdialOffer: ctx.isWxAppCallingOffer() && isOutdial,\n      isWebrtc: ctx.getVoiceVariant() === VOICE_VARIANT.WEBRTC,\n      isOutdial,\n      wxAppAcceptInFlight: ctx.getWxAppAcceptInFlight(),\n      wxAppAnswerPending: ctx.getWxAppAnswerPending(),\n      enableWxBetterTogether: ctx.getEnableWxBetterTogether(),\n      hasDeviceCallId: participantDiagnostics.hasDeviceCallId,\n    });\n\n    this.lastLoggedWxAppParticipantMismatch = true;\n\n    logWxAppOfferParticipantMismatch({\n      interactionId: ctx.getInteractionId(),\n      usersubPublished,\n      hasDeviceCallId: participantDiagnostics.hasDeviceCallId,\n      hasDeviceId: participantDiagnostics.hasDeviceId,\n      participantDeviceType: participantDiagnostics.participantDeviceType,\n      acceptVisible: accept.isVisible,\n      acceptEnabled: accept.isEnabled,\n      acceptReason,\n    });\n\n    ctx.getMetricsManager().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING,\n      {\n        taskId: ctx.getInteractionId(),\n        usersubPublished,\n        hasDeviceCallId: participantDiagnostics.hasDeviceCallId,\n        hasDeviceId: participantDiagnostics.hasDeviceId,\n        acceptReason,\n      },\n      ['operational', 'behavioral']\n    );\n  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package/dist/services/task/voice/wxAppVoiceMethods.js

@@ -0,0 +1,395 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.acceptOnWebex = acceptOnWebex;
+exports.getCallingDeviceDetails = getCallingDeviceDetails;
+exports.getWebexCallingCallId = getWebexCallingCallId;
+exports.getWxAppLineOwnerId = getWxAppLineOwnerId;
+exports.getWxAppParticipantDiagnostics = getWxAppParticipantDiagnostics;
+exports.isWebexAppCallingOffer = isWebexAppCallingOffer;
+exports.isWebexAppInboundCallingOffer = isWebexAppInboundCallingOffer;
+exports.mapWxAppVoiceError = mapWxAppVoiceError;
+exports.rejectOnWebex = rejectOnWebex;
+exports.resolveWxAppLineOwnerId = resolveWxAppLineOwnerId;
+exports.runWxAppAccept = runWxAppAccept;
+exports.runWxAppOutdialDecline = runWxAppOutdialDecline;
+exports.runWxAppReject = runWxAppReject;
+exports.runWxAppToggleMute = runWxAppToggleMute;
+exports.runWxAppTransmitDtmf = runWxAppTransmitDtmf;
+exports.toggleMuteOnWebex = toggleMuteOnWebex;
+exports.transmitDtmfOnWebex = transmitDtmfOnWebex;
+var _loggerProxy = _interopRequireDefault(require("../../../logger-proxy"));
+var _constants = require("../../../constants");
+var _Utils = require("../../core/Utils");
+var _stateMachine = require("../state-machine");
+var _MetricsManager = _interopRequireDefault(require("../../../metrics/MetricsManager"));
+var _constants2 = require("../../../metrics/constants");
+var _WebexCallingUtils = require("../WebexCallingUtils");
+var _wxAppDiagnosticLogging = require("../../wxAppDiagnosticLogging");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+/** @deprecated Use {@link WxAppVoiceDependencies} */
+
+const isWxAppParticipant = participant => participant?.deviceType === 'wxApp' && typeof participant?.deviceCallId === 'string' && participant.deviceCallId.trim() !== '' && typeof participant?.deviceId === 'string' && participant.deviceId.trim() !== '';
+const isOutdialTask = deps => deps.getTaskData()?.interaction?.outboundType === 'OUTDIAL';
+function getWxAppAgentParticipant(deps) {
+  const taskData = deps.getTaskData();
+  const participants = taskData.interaction?.participants;
+  const agentId = deps.agentId ?? taskData.agentId;
+  if (!participants || !agentId) {
+    return undefined;
+  }
+  if (participants[agentId]) {
+    return participants[agentId];
+  }
+  return Object.values(participants).find(participant => participant?.id === agentId);
+}
+function getWxAppParticipantDiagnostics(deps) {
+  const participant = getWxAppAgentParticipant(deps);
+  const hasDeviceCallId = typeof participant?.deviceCallId === 'string' && participant.deviceCallId.trim() !== '';
+  const hasDeviceId = typeof participant?.deviceId === 'string' && participant.deviceId.trim() !== '';
+  return {
+    participantDeviceType: participant?.deviceType,
+    hasDeviceCallId,
+    hasDeviceId,
+    hasValidWxAppParticipant: isWxAppParticipant(participant)
+  };
+}
+function getWxAppTelephonyMetricContext(deps) {
+  const diagnostics = getWxAppParticipantDiagnostics(deps);
+  return {
+    hasDeviceCallId: diagnostics.hasDeviceCallId,
+    hasDeviceId: diagnostics.hasDeviceId
+  };
+}
+function getCallingDeviceDetails(deps) {
+  const taskData = deps.getTaskData();
+  const participant = getWxAppAgentParticipant(deps);
+  if (!isWxAppParticipant(participant)) {
+    return undefined;
+  }
+  return (0, _WebexCallingUtils.getWebexCallingDeviceDetailsForAgent)(deps.agentId ?? taskData.agentId, taskData.interaction?.participants);
+}
+function isWebexAppCallingOffer(deps) {
+  if (!deps.enableWxBetterTogether) {
+    return false;
+  }
+  const state = deps.getTaskState();
+  if (state !== _stateMachine.TaskState.OFFERED) {
+    return false;
+  }
+  const details = getCallingDeviceDetails(deps);
+  return Boolean(details);
+}
+
+/** Inbound wxApp offer only — outdial decline uses CC routing, not telephony reject. */
+function isWebexAppInboundCallingOffer(deps) {
+  return isWebexAppCallingOffer(deps) && !isOutdialTask(deps);
+}
+function getWebexCallingCallId(deps) {
+  const state = deps.getTaskState();
+  if (!state || state === _stateMachine.TaskState.OFFERED || state === _stateMachine.TaskState.IDLE || state === _stateMachine.TaskState.WRAPPING_UP || state === _stateMachine.TaskState.TERMINATED || state === _stateMachine.TaskState.COMPLETED) {
+    return null;
+  }
+  return getCallingDeviceDetails(deps)?.deviceCallId ?? null;
+}
+function getWxAppLineOwnerId(deps) {
+  const participant = getWxAppAgentParticipant(deps);
+  const lineOwnerId = participant?.lineOwnerId;
+  return typeof lineOwnerId === 'string' && lineOwnerId.trim() !== '' ? lineOwnerId : undefined;
+}
+function resolveWxAppLineOwnerId(deps, override) {
+  if (typeof override === 'string' && override.trim() !== '') {
+    return override;
+  }
+  return (0, _WebexCallingUtils.decodedLineOwnerId)(getWxAppLineOwnerId(deps));
+}
+function getInteractionId(deps) {
+  return deps.getTaskData()?.interactionId;
+}
+function logTelephonyFailure(action, deps, error) {
+  const wxError = error;
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action,
+    phase: 'failed',
+    interactionId: getInteractionId(deps),
+    trackingId: wxError.trackingId,
+    httpStatus: wxError.status,
+    failureReason: wxError.message
+  });
+}
+function getWxAppTelephonyMetricFailurePayload(deps, error) {
+  const wxError = error;
+  const payload = {
+    taskId: getInteractionId(deps) ?? '',
+    error: error instanceof Error ? error.toString() : String(error),
+    ...getWxAppTelephonyMetricContext(deps)
+  };
+  if (wxError.trackingId) {
+    payload.trackingId = wxError.trackingId;
+  }
+  return payload;
+}
+function getWxAppOutdialDeclineFailurePayload(deps, error) {
+  const base = {
+    taskId: getInteractionId(deps) ?? '',
+    error: error instanceof Error ? error.toString() : String(error)
+  };
+  const aqmDetails = error.details;
+  if (aqmDetails) {
+    return {
+      ...base,
+      ...getWxAppTelephonyMetricContext(deps),
+      ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(aqmDetails)
+    };
+  }
+  return getWxAppTelephonyMetricFailurePayload(deps, error);
+}
+function logWxAppOutdialDeclineFailure(deps, error) {
+  const aqmDetails = error.details;
+  const wxError = error;
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'failed',
+    interactionId: getInteractionId(deps),
+    trackingId: aqmDetails?.trackingId ?? wxError.trackingId,
+    httpStatus: wxError.status,
+    failureReason: aqmDetails?.data?.reason ?? wxError.message
+  });
+}
+function assertWxAppEnabled(deps) {
+  if (!deps.enableWxBetterTogether) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('enableWxBetterTogether_disabled', getInteractionId(deps));
+    throw new Error('enableWxBetterTogether is disabled');
+  }
+  if (!deps.answerCallOnWebexService) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('answer_call_on_webex_service_unavailable', getInteractionId(deps));
+    throw new Error('AnswerCallOnWebexService is unavailable');
+  }
+}
+async function acceptOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'accept',
+    phase: 'started',
+    interactionId
+  });
+  assertWxAppEnabled(deps);
+  if (!isWebexAppCallingOffer(deps)) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('not_wxApp_calling_offer', interactionId);
+    throw new Error('Task is not a wxApp calling offer');
+  }
+  const details = getCallingDeviceDetails(deps);
+  if (!details) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_device_details_unavailable', interactionId);
+    throw new Error('WxApp calling device details are unavailable');
+  }
+  await deps.answerCallOnWebexService.answerCall({
+    callId: details.deviceCallId,
+    endpointId: details.deviceId,
+    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
+  });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'accept',
+    phase: 'success',
+    interactionId
+  });
+}
+async function rejectOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'started',
+    interactionId
+  });
+  assertWxAppEnabled(deps);
+  if (!isWebexAppInboundCallingOffer(deps)) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('not_wxApp_inbound_calling_offer', interactionId);
+    throw new Error('Task is not a wxApp inbound calling offer');
+  }
+  const details = getCallingDeviceDetails(deps);
+  if (!details) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_device_details_unavailable', interactionId);
+    throw new Error('WxApp calling device details are unavailable');
+  }
+  await deps.answerCallOnWebexService.rejectCall({
+    callId: details.deviceCallId,
+    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
+  });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'success',
+    interactionId
+  });
+}
+async function toggleMuteOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'mute',
+    phase: 'started',
+    interactionId
+  });
+  assertWxAppEnabled(deps);
+  const callId = getWebexCallingCallId(deps);
+  if (!callId) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_call_id_unavailable', interactionId);
+    throw new Error('WxApp call ID is unavailable');
+  }
+  const targetMuted = options?.muted ?? !deps.getWxAppMuted();
+  const request = targetMuted ? deps.answerCallOnWebexService.muteCall.bind(deps.answerCallOnWebexService) : deps.answerCallOnWebexService.unmuteCall.bind(deps.answerCallOnWebexService);
+  await request({
+    callId,
+    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
+  });
+  deps.setWxAppMuted(targetMuted);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'mute',
+    phase: 'success',
+    interactionId
+  });
+}
+async function transmitDtmfOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'dtmf',
+    phase: 'started',
+    interactionId
+  });
+  assertWxAppEnabled(deps);
+  const callId = getWebexCallingCallId(deps);
+  if (!callId) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_call_id_unavailable', interactionId);
+    throw new Error('WxApp call ID is unavailable');
+  }
+  _loggerProxy.default.log('transmitDtmf', {
+    module: 'wxAppVoiceMethods',
+    method: _constants.METHODS.TRANSMIT_DTMF,
+    data: {
+      interactionId,
+      callIdSuffix: callId.length <= 8 ? callId : callId.slice(-8),
+      dtmfLength: options.dtmf.length,
+      hasLineOwnerId: Boolean(options.lineOwnerId)
+    }
+  });
+  await deps.answerCallOnWebexService.transmitDtmf({
+    callId,
+    dtmf: options.dtmf,
+    lineOwnerId: resolveWxAppLineOwnerId(deps, options.lineOwnerId)
+  });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'dtmf',
+    phase: 'success',
+    interactionId
+  });
+}
+async function runWxAppAccept(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED]);
+  try {
+    lifecycle.setWxAppAcceptInFlight(true);
+    lifecycle.setWxAppAnswerPending(true);
+    await acceptOnWebex(deps, options);
+    lifecycle.resetWxAppMuted();
+    await lifecycle.syncWxAppMuteFromCallDetails();
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS, {
+      taskId,
+      acceptReason,
+      ...getWxAppTelephonyMetricContext(deps)
+    }, ['operational', 'behavioral']);
+  } catch (error) {
+    lifecycle.setWxAppAnswerPending(false);
+    logTelephonyFailure('accept', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED, {
+      acceptReason,
+      ...getWxAppTelephonyMetricFailurePayload(deps, error)
+    }, ['operational', 'behavioral']);
+    lifecycle.mapWxAppVoiceError(error, _constants.METHODS.ACCEPT);
+  } finally {
+    lifecycle.setWxAppAcceptInFlight(false);
+  }
+}
+async function runWxAppReject(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]);
+  try {
+    await rejectOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {
+      taskId,
+      acceptReason,
+      ...getWxAppTelephonyMetricContext(deps)
+    }, ['operational', 'behavioral']);
+  } catch (error) {
+    logTelephonyFailure('decline', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED, {
+      acceptReason,
+      ...getWxAppTelephonyMetricFailurePayload(deps, error)
+    }, ['operational', 'behavioral']);
+    lifecycle.mapWxAppVoiceError(error, _constants.METHODS.REJECT);
+  }
+}
+async function runWxAppOutdialDecline(deps, executeCancel, options) {
+  const taskId = getInteractionId(deps);
+  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]);
+  try {
+    const result = await executeCancel();
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {
+      taskId,
+      acceptReason,
+      ...getWxAppTelephonyMetricContext(deps)
+    }, ['operational', 'behavioral']);
+    return result;
+  } catch (error) {
+    logWxAppOutdialDeclineFailure(deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED, {
+      acceptReason,
+      ...getWxAppOutdialDeclineFailurePayload(deps, error)
+    }, ['operational', 'behavioral']);
+    throw error;
+  }
+}
+async function runWxAppToggleMute(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED]);
+  try {
+    await toggleMuteOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS, {
+      taskId,
+      targetMuted: deps.getWxAppMuted(),
+      ...getWxAppTelephonyMetricContext(deps)
+    }, ['operational', 'behavioral']);
+  } catch (error) {
+    logTelephonyFailure('mute', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
+    lifecycle.mapWxAppVoiceError(error, _constants.METHODS.TOGGLE_MUTE);
+  }
+}
+async function runWxAppTransmitDtmf(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED]);
+  try {
+    await transmitDtmfOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS, {
+      taskId,
+      dtmfLength: options.dtmf.length,
+      ...getWxAppTelephonyMetricContext(deps)
+    }, ['operational', 'behavioral']);
+  } catch (error) {
+    logTelephonyFailure('dtmf', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
+    lifecycle.mapWxAppVoiceError(error, _constants.METHODS.TRANSMIT_DTMF);
+  }
+}
+function mapWxAppVoiceError(error, method, module) {
+  if (error instanceof Error && error.isWxAppTelephonyError) {
+    throw error;
+  }
+  const {
+    error: detailedError
+  } = (0, _Utils.getErrorDetails)(error, method, module);
+  throw detailedError;
+}
+//# sourceMappingURL=wxAppVoiceMethods.js.map

package/dist/services/task/voice/wxAppVoiceMethods.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_Utils","_stateMachine","_MetricsManager","_constants2","_WebexCallingUtils","_wxAppDiagnosticLogging","e","__esModule","default","isWxAppParticipant","participant","deviceType","deviceCallId","trim","deviceId","isOutdialTask","deps","getTaskData","interaction","outboundType","getWxAppAgentParticipant","taskData","participants","agentId","undefined","Object","values","find","id","getWxAppParticipantDiagnostics","hasDeviceCallId","hasDeviceId","participantDeviceType","hasValidWxAppParticipant","getWxAppTelephonyMetricContext","diagnostics","getCallingDeviceDetails","getWebexCallingDeviceDetailsForAgent","isWebexAppCallingOffer","enableWxBetterTogether","state","getTaskState","TaskState","OFFERED","details","Boolean","isWebexAppInboundCallingOffer","getWebexCallingCallId","IDLE","WRAPPING_UP","TERMINATED","COMPLETED","getWxAppLineOwnerId","lineOwnerId","resolveWxAppLineOwnerId","override","decodedLineOwnerId","getInteractionId","interactionId","logTelephonyFailure","action","error","wxError","logWxAppTelephonyAction","phase","trackingId","httpStatus","status","failureReason","message","getWxAppTelephonyMetricFailurePayload","payload","taskId","Error","toString","String","getWxAppOutdialDeclineFailurePayload","base","aqmDetails","MetricsManager","getCommonTrackingFieldForAQMResponseFailed","logWxAppOutdialDeclineFailure","data","reason","assertWxAppEnabled","logWxAppValidationFailure","answerCallOnWebexService","acceptOnWebex","options","answerCall","callId","endpointId","rejectOnWebex","rejectCall","toggleMuteOnWebex","targetMuted","muted","getWxAppMuted","request","muteCall","bind","unmuteCall","setWxAppMuted","transmitDtmfOnWebex","LoggerProxy","log","module","method","METHODS","TRANSMIT_DTMF","callIdSuffix","length","slice","dtmfLength","dtmf","hasLineOwnerId","transmitDtmf","runWxAppAccept","lifecycle","acceptReason","metricsManager","timeEvent","METRIC_EVENT_NAMES","WXAPP_TASK_ACCEPT_SUCCESS","WXAPP_TASK_ACCEPT_FAILED","setWxAppAcceptInFlight","setWxAppAnswerPending","resetWxAppMuted","syncWxAppMuteFromCallDetails","trackEvent","mapWxAppVoiceError","ACCEPT","runWxAppReject","WXAPP_TASK_DECLINE_SUCCESS","WXAPP_TASK_DECLINE_FAILED","REJECT","runWxAppOutdialDecline","executeCancel","result","runWxAppToggleMute","WXAPP_TASK_MUTE_SUCCESS","WXAPP_TASK_MUTE_FAILED","TOGGLE_MUTE","runWxAppTransmitDtmf","WXAPP_TASK_DTMF_SUCCESS","WXAPP_TASK_DTMF_FAILED","isWxAppTelephonyError","detailedError","getErrorDetails"],"sources":["wxAppVoiceMethods.ts"],"sourcesContent":["import {EventPayload} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport AnswerCallOnWebexService, {WxAppTelephonyError} from '../../AnswerCallOnWebexService';\nimport LoggerProxy from '../../../logger-proxy';\nimport {METHODS} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport {Failure} from '../../core/GlobalTypes';\nimport {TaskData, TaskToggleMuteOptions, TaskTransmitDtmfOptions} from '../types';\nimport {TaskState} from '../state-machine';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport {\n  decodedLineOwnerId,\n  getWebexCallingDeviceDetailsForAgent,\n  WebexCallingDeviceDetails,\n} from '../WebexCallingUtils';\nimport {\n  logWxAppTelephonyAction,\n  logWxAppValidationFailure,\n  type WxAppAcceptReason,\n  type WxAppTelephonyAction,\n} from '../../wxAppDiagnosticLogging';\n\ntype WxAppParticipant = {\n  deviceType?: string;\n  deviceCallId?: string;\n  deviceId?: string;\n};\n\nexport type WxAppVoiceDependencies = {\n  enableWxBetterTogether: boolean;\n  answerCallOnWebexService?: AnswerCallOnWebexService;\n  agentId?: string;\n  metricsManager: MetricsManager;\n  getTaskData: () => TaskData;\n  getTaskState: () => TaskState | undefined;\n  getWxAppMuted: () => boolean;\n  setWxAppMuted: (muted: boolean) => void;\n  /** Read-only observability: whether usersub answer-calls-on-wxcc is active this session. */\n  getUsersubPublished?: () => boolean;\n};\n\nexport type WxAppParticipantDiagnostics = {\n  participantDeviceType?: string;\n  hasDeviceCallId: boolean;\n  hasDeviceId: boolean;\n  hasValidWxAppParticipant: boolean;\n};\n\n/** @deprecated Use {@link WxAppVoiceDependencies} */\nexport type WxAppVoiceDeps = WxAppVoiceDependencies;\n\nexport type WxAppVoiceLifecycle = {\n  setWxAppAcceptInFlight: (inFlight: boolean) => void;\n  setWxAppAnswerPending: (pending: boolean) => void;\n  resetWxAppMuted: () => void;\n  syncWxAppMuteFromCallDetails: () => Promise<boolean | undefined>;\n  mapWxAppVoiceError: (error: unknown, method: string) => never;\n};\n\nconst isWxAppParticipant = (participant: unknown): participant is WxAppParticipant =>\n  (participant as WxAppParticipant)?.deviceType === 'wxApp' &&\n  typeof (participant as WxAppParticipant)?.deviceCallId === 'string' &&\n  (participant as WxAppParticipant).deviceCallId.trim() !== '' &&\n  typeof (participant as WxAppParticipant)?.deviceId === 'string' &&\n  (participant as WxAppParticipant).deviceId.trim() !== '';\n\nconst isOutdialTask = (deps: WxAppVoiceDependencies): boolean =>\n  deps.getTaskData()?.interaction?.outboundType === 'OUTDIAL';\n\nfunction getWxAppAgentParticipant(deps: WxAppVoiceDependencies): unknown {\n  const taskData = deps.getTaskData();\n  const participants = taskData.interaction?.participants;\n  const agentId = deps.agentId ?? taskData.agentId;\n\n  if (!participants || !agentId) {\n    return undefined;\n  }\n\n  if (participants[agentId]) {\n    return participants[agentId];\n  }\n\n  return Object.values(participants).find(\n    (participant) => (participant as {id?: string})?.id === agentId\n  );\n}\n\nexport function getWxAppParticipantDiagnostics(\n  deps: WxAppVoiceDependencies\n): WxAppParticipantDiagnostics {\n  const participant = getWxAppAgentParticipant(deps) as WxAppParticipant | undefined;\n  const hasDeviceCallId =\n    typeof participant?.deviceCallId === 'string' && participant.deviceCallId.trim() !== '';\n  const hasDeviceId =\n    typeof participant?.deviceId === 'string' && participant.deviceId.trim() !== '';\n\n  return {\n    participantDeviceType: participant?.deviceType,\n    hasDeviceCallId,\n    hasDeviceId,\n    hasValidWxAppParticipant: isWxAppParticipant(participant),\n  };\n}\n\nfunction getWxAppTelephonyMetricContext(\n  deps: WxAppVoiceDependencies\n): Record<string, boolean | string> {\n  const diagnostics = getWxAppParticipantDiagnostics(deps);\n\n  return {\n    hasDeviceCallId: diagnostics.hasDeviceCallId,\n    hasDeviceId: diagnostics.hasDeviceId,\n  };\n}\n\nexport function getCallingDeviceDetails(\n  deps: WxAppVoiceDependencies\n): WebexCallingDeviceDetails | undefined {\n  const taskData = deps.getTaskData();\n  const participant = getWxAppAgentParticipant(deps);\n\n  if (!isWxAppParticipant(participant)) {\n    return undefined;\n  }\n\n  return getWebexCallingDeviceDetailsForAgent(\n    deps.agentId ?? taskData.agentId,\n    taskData.interaction?.participants\n  );\n}\n\nexport function isWebexAppCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  if (!deps.enableWxBetterTogether) {\n    return false;\n  }\n\n  const state = deps.getTaskState();\n  if (state !== TaskState.OFFERED) {\n    return false;\n  }\n\n  const details = getCallingDeviceDetails(deps);\n\n  return Boolean(details);\n}\n\n/** Inbound wxApp offer only — outdial decline uses CC routing, not telephony reject. */\nexport function isWebexAppInboundCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  return isWebexAppCallingOffer(deps) && !isOutdialTask(deps);\n}\n\nexport function getWebexCallingCallId(deps: WxAppVoiceDependencies): string | null {\n  const state = deps.getTaskState();\n  if (\n    !state ||\n    state === TaskState.OFFERED ||\n    state === TaskState.IDLE ||\n    state === TaskState.WRAPPING_UP ||\n    state === TaskState.TERMINATED ||\n    state === TaskState.COMPLETED\n  ) {\n    return null;\n  }\n\n  return getCallingDeviceDetails(deps)?.deviceCallId ?? null;\n}\n\nexport function getWxAppLineOwnerId(deps: WxAppVoiceDependencies): string | undefined {\n  const participant = getWxAppAgentParticipant(deps) as {lineOwnerId?: string} | undefined;\n  const lineOwnerId = participant?.lineOwnerId;\n\n  return typeof lineOwnerId === 'string' && lineOwnerId.trim() !== '' ? lineOwnerId : undefined;\n}\n\nexport function resolveWxAppLineOwnerId(\n  deps: WxAppVoiceDependencies,\n  override?: string\n): string | undefined {\n  if (typeof override === 'string' && override.trim() !== '') {\n    return override;\n  }\n\n  return decodedLineOwnerId(getWxAppLineOwnerId(deps));\n}\n\nfunction getInteractionId(deps: WxAppVoiceDependencies): string | undefined {\n  return deps.getTaskData()?.interactionId;\n}\n\nfunction logTelephonyFailure(\n  action: WxAppTelephonyAction,\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): void {\n  const wxError = error as WxAppTelephonyError;\n  logWxAppTelephonyAction({\n    action,\n    phase: 'failed',\n    interactionId: getInteractionId(deps),\n    trackingId: wxError.trackingId,\n    httpStatus: wxError.status,\n    failureReason: wxError.message,\n  });\n}\n\nfunction getWxAppTelephonyMetricFailurePayload(\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): Record<string, string | boolean> {\n  const wxError = error as WxAppTelephonyError;\n  const payload: Record<string, string | boolean> = {\n    taskId: getInteractionId(deps) ?? '',\n    error: error instanceof Error ? error.toString() : String(error),\n    ...getWxAppTelephonyMetricContext(deps),\n  };\n\n  if (wxError.trackingId) {\n    payload.trackingId = wxError.trackingId;\n  }\n\n  return payload;\n}\n\ntype AqmWrappedError = {\n  details?: Failure;\n};\n\nfunction getWxAppOutdialDeclineFailurePayload(\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): EventPayload {\n  const base: EventPayload = {\n    taskId: getInteractionId(deps) ?? '',\n    error: error instanceof Error ? error.toString() : String(error),\n  };\n  const aqmDetails = (error as AqmWrappedError).details;\n\n  if (aqmDetails) {\n    return {\n      ...base,\n      ...getWxAppTelephonyMetricContext(deps),\n      ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(aqmDetails),\n    };\n  }\n\n  return getWxAppTelephonyMetricFailurePayload(deps, error);\n}\n\nfunction logWxAppOutdialDeclineFailure(deps: WxAppVoiceDependencies, error: unknown): void {\n  const aqmDetails = (error as AqmWrappedError).details;\n  const wxError = error as WxAppTelephonyError;\n\n  logWxAppTelephonyAction({\n    action: 'decline',\n    phase: 'failed',\n    interactionId: getInteractionId(deps),\n    trackingId: aqmDetails?.trackingId ?? wxError.trackingId,\n    httpStatus: wxError.status,\n    failureReason: aqmDetails?.data?.reason ?? wxError.message,\n  });\n}\n\nfunction assertWxAppEnabled(deps: WxAppVoiceDependencies): void {\n  if (!deps.enableWxBetterTogether) {\n    logWxAppValidationFailure('enableWxBetterTogether_disabled', getInteractionId(deps));\n    throw new Error('enableWxBetterTogether is disabled');\n  }\n\n  if (!deps.answerCallOnWebexService) {\n    logWxAppValidationFailure('answer_call_on_webex_service_unavailable', getInteractionId(deps));\n    throw new Error('AnswerCallOnWebexService is unavailable');\n  }\n}\n\nexport async function acceptOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'accept', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppCallingOffer(deps)) {\n    logWxAppValidationFailure('not_wxApp_calling_offer', interactionId);\n    throw new Error('Task is not a wxApp calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    logWxAppValidationFailure('wxApp_device_details_unavailable', interactionId);\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.answerCall({\n    callId: details.deviceCallId,\n    endpointId: details.deviceId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'accept', phase: 'success', interactionId});\n}\n\nexport async function rejectOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'decline', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppInboundCallingOffer(deps)) {\n    logWxAppValidationFailure('not_wxApp_inbound_calling_offer', interactionId);\n    throw new Error('Task is not a wxApp inbound calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    logWxAppValidationFailure('wxApp_device_details_unavailable', interactionId);\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.rejectCall({\n    callId: details.deviceCallId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'decline', phase: 'success', interactionId});\n}\n\nexport async function toggleMuteOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string; muted?: boolean}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'mute', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    logWxAppValidationFailure('wxApp_call_id_unavailable', interactionId);\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  const targetMuted = options?.muted ?? !deps.getWxAppMuted();\n  const request = targetMuted\n    ? deps.answerCallOnWebexService.muteCall.bind(deps.answerCallOnWebexService)\n    : deps.answerCallOnWebexService.unmuteCall.bind(deps.answerCallOnWebexService);\n\n  await request({\n    callId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  deps.setWxAppMuted(targetMuted);\n  logWxAppTelephonyAction({action: 'mute', phase: 'success', interactionId});\n}\n\nexport async function transmitDtmfOnWebex(\n  deps: WxAppVoiceDependencies,\n  options: {dtmf: string; lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'dtmf', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    logWxAppValidationFailure('wxApp_call_id_unavailable', interactionId);\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  LoggerProxy.log('transmitDtmf', {\n    module: 'wxAppVoiceMethods',\n    method: METHODS.TRANSMIT_DTMF,\n    data: {\n      interactionId,\n      callIdSuffix: callId.length <= 8 ? callId : callId.slice(-8),\n      dtmfLength: options.dtmf.length,\n      hasLineOwnerId: Boolean(options.lineOwnerId),\n    },\n  });\n\n  await deps.answerCallOnWebexService.transmitDtmf({\n    callId,\n    dtmf: options.dtmf,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'dtmf', phase: 'success', interactionId});\n}\n\nexport type WxAppAcceptRejectOptions = {\n  lineOwnerId?: string;\n  acceptReason?: WxAppAcceptReason;\n};\n\nexport async function runWxAppAccept(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: WxAppAcceptRejectOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED,\n  ]);\n\n  try {\n    lifecycle.setWxAppAcceptInFlight(true);\n    lifecycle.setWxAppAnswerPending(true);\n    await acceptOnWebex(deps, options);\n    lifecycle.resetWxAppMuted();\n    await lifecycle.syncWxAppMuteFromCallDetails();\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS,\n      {taskId, acceptReason, ...getWxAppTelephonyMetricContext(deps)},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    lifecycle.setWxAppAnswerPending(false);\n    logTelephonyFailure('accept', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED,\n      {acceptReason, ...getWxAppTelephonyMetricFailurePayload(deps, error)},\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.ACCEPT);\n  } finally {\n    lifecycle.setWxAppAcceptInFlight(false);\n  }\n}\n\nexport async function runWxAppReject(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: WxAppAcceptRejectOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n  ]);\n\n  try {\n    await rejectOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n      {taskId, acceptReason, ...getWxAppTelephonyMetricContext(deps)},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    logTelephonyFailure('decline', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n      {acceptReason, ...getWxAppTelephonyMetricFailurePayload(deps, error)},\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.REJECT);\n  }\n}\n\nexport type WxAppOutdialDeclineOptions = {\n  acceptReason?: WxAppAcceptReason;\n};\n\nexport async function runWxAppOutdialDecline<T>(\n  deps: WxAppVoiceDependencies,\n  executeCancel: () => Promise<T>,\n  options?: WxAppOutdialDeclineOptions\n): Promise<T> {\n  const taskId = getInteractionId(deps);\n  const acceptReason = options?.acceptReason ?? 'wxApp_offer_ready';\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n  ]);\n\n  try {\n    const result = await executeCancel();\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n      {taskId, acceptReason, ...getWxAppTelephonyMetricContext(deps)},\n      ['operational', 'behavioral']\n    );\n\n    return result;\n  } catch (error) {\n    logWxAppOutdialDeclineFailure(deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n      {acceptReason, ...getWxAppOutdialDeclineFailurePayload(deps, error)},\n      ['operational', 'behavioral']\n    );\n    throw error;\n  }\n}\n\nexport async function runWxAppToggleMute(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: TaskToggleMuteOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED,\n  ]);\n\n  try {\n    await toggleMuteOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS,\n      {taskId, targetMuted: deps.getWxAppMuted(), ...getWxAppTelephonyMetricContext(deps)},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    logTelephonyFailure('mute', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.TOGGLE_MUTE);\n  }\n}\n\nexport async function runWxAppTransmitDtmf(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options: TaskTransmitDtmfOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED,\n  ]);\n\n  try {\n    await transmitDtmfOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS,\n      {taskId, dtmfLength: options.dtmf.length, ...getWxAppTelephonyMetricContext(deps)},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    logTelephonyFailure('dtmf', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.TRANSMIT_DTMF);\n  }\n}\n\nexport function mapWxAppVoiceError(error: unknown, method: string, module: string): never {\n  if (\n    error instanceof Error &&\n    (error as Error & {isWxAppTelephonyError?: boolean}).isWxAppTelephonyError\n  ) {\n    throw error;\n  }\n\n  const {error: detailedError} = getErrorDetails(error, method, module);\n  throw 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