@webex/contact-center 3.12.0-next.16 → 3.12.0-next.161

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","AGENT_OFFER_CAMPAIGN_RESERVATION","CAMPAIGN_CONTACT_UPDATED","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_FAILED","REAL_TIME_TRANSCRIPTION","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a campaign preview contact is offered to the agent */\n  AGENT_OFFER_CAMPAIGN_RESERVATION: 'AgentOfferCampaignReservation',\n  /** Event emitted when campaign contact is updated */\n  CAMPAIGN_CONTACT_UPDATED: 'CampaignContactUpdated',\n  /** Event emitted when accepting a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'CampaignPreviewAcceptFailed',\n  /** Event emitted when skipping a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'CampaignPreviewSkipFailed',\n  /** Event emitted when removing a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'CampaignPreviewRemoveFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * AI feature resource row returned by /v2/ai-feature API.\n * @public\n */\nexport type AIFeatureFlags = {\n  id: string;\n  realtimeTranscripts?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n  links?: string[];\n  createdTime?: number;\n  lastUpdatedTime?: number;\n};\n\n/**\n * Response type for list AI feature resources API.\n * @public\n */\nexport type AIFeatureFlagsResponse = {\n  meta?: {\n    orgid?: string;\n    page?: number;\n    pageSize?: number;\n    totalPages?: number;\n    totalRecords?: number;\n    links?: {\n      self?: string;\n    };\n  };\n  data: AIFeatureFlags[];\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n 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* as Agent from '../agent/types';\nimport {COLLABORATION_ACCESS} from './constants';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/** Desktop Profile access level for a collaboration destination category. */\nexport type CollaborationAccess = Enum<typeof COLLABORATION_ACCESS>;\n\n/**\n * Contact Center backend and realtime event types.\n *\n * Includes task lifecycle, transcript, suggested-response, and AI summary events.\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when dropping another conference participant fails */\n  PARTICIPANT_DROP_CONFERENCE_FAILED: 'ParticipantDropConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when consulted participant is being moved/transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when contact recording is started */\n  CONTACT_RECORDING_STARTED: 'ContactRecordingStarted',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when contact payload is updated (routing updates) */\n  CONTACT_UPDATED: 'ContactUpdated',\n  /** Event emitted when contact owner changes */\n  CONTACT_OWNER_CHANGED: 'ContactOwnerChanged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a campaign preview contact is offered to the agent */\n  AGENT_OFFER_CAMPAIGN_RESERVATION: 'AgentOfferCampaignReservation',\n  /** Event emitted when campaign contact is updated */\n  CAMPAIGN_CONTACT_UPDATED: 'CampaignContactUpdated',\n  /** Event emitted when accepting a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'CampaignPreviewAcceptFailed',\n  /** Event emitted when skipping a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'CampaignPreviewSkipFailed',\n  /** Event emitted when removing a campaign preview contact fails */\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'CampaignPreviewRemoveFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n  /** Event emitted when an AI assistant suggested response is available */\n  SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',\n  /** Event emitted when backend acknowledges it is listening for more context */\n  SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',\n  /** Event received when a post-call summary is available through realtime delivery */\n  POST_CALL_SUMMARY: 'POST_CALL_SUMMARY',\n  /** Event received when a mid-call summary is available through realtime delivery */\n  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',\n  /** Event received when AI-summary feature enablement is available through realtime delivery */\n  FEATURE_ENABLEMENT: 'FEATURE_ENABLEMENT',\n  /** Event received when a subsequent agent receives a mid-call summary */\n  MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: 'MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @public\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n  /** Agent-level Agent Wellness Break notification */\n  WELLNESS_BREAK: 'WellnessBreak',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Agent identity carried by the `user` section of the user desktop-login aggregate.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent, distinct from `ciUserId`. Passed as `userDbId` to the team lookup,\n   * which sends it as the backend's `filter=userId==` value.\n   */\n  dbId: string;\n\n  /**\n   * The default dialed number of the agent.\n   * Note: The API returns this field as \"deafultDialledNumber\" (with typo).\n   */\n  deafultDialledNumber?: string;\n};\n\n/**\n * Desktop Profile settings carried by the `agentProfile` section of the user desktop-login\n * aggregate.\n */\nexport type AgentProfile = {\n  /**\n   * Represents the voice options of an agent. The order is nondeterministic; treat as a set.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Whether the agent personal greeting is enabled.\n   */\n  agentPersonalGreeting?: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Access control for queues assigned to the agent (ALL, SPECIFIC, or NONE).\n   */\n  accessQueue: CollaborationAccess;\n\n  /**\n   * Access control for entry points assigned to the agent.\n   */\n  accessEntryPoint: CollaborationAccess;\n\n  /**\n   * Access control for buddy teams assigned to the agent.\n   */\n  accessBuddyTeam: CollaborationAccess;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Whether the agent can schedule and manage callbacks.\n   */\n  scheduleAndManageCallBack?: boolean;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId?: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    agentStats: boolean;\n    aiAgentPerformance?: boolean;\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins?: number;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information carried by the `organization` section of the org desktop-login\n * aggregate.\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings carried by the `organizationSetting` section of the org\n * desktop-login aggregate.\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n  /** Number of AI Assistant licenses assigned to the organization */\n  aiAssistantQuantity?: number | null;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration carried by the `tenantConfiguration` section of the org\n * desktop-login aggregate.\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes. Omitted when the timeout is not enabled. */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mappings carried by the `urlMappings` section of the org desktop-login aggregate, keyed by\n * mapping name. The aggregate returns `{}` when the organization has no Acqueon configuration.\n * @public\n */\nexport type OrgUrlMappings = {\n  /** Acqueon API endpoint URL */\n  ACQUEON_API_URL?: string;\n  /** Acqueon console URL */\n  ACQUEON_CONSOLE_URL?: string;\n};\n\n/**\n * Organization-level Microsoft Teams integration configuration carried by the `microsoftConfig`\n * section of the org desktop-login aggregate. The whole section is absent when the organization\n * has no Microsoft integration.\n * @public\n */\nexport type MicrosoftConfig = {\n  /** Whether to show user details in Teams */\n  showUserDetails?: boolean;\n  /** Whether to sync agent state with Teams */\n  stateSynchronization?: boolean;\n  /** Whether the integration is enabled organization-wide */\n  active?: boolean;\n  /** Idle codes mapped to Teams presence states */\n  idleCodes?: Record<string, string>;\n};\n\n/**\n * Organization-level Webex integration configuration carried by the `webexConfig` section of the\n * org desktop-login aggregate.\n * @public\n */\nexport type WebexConfig = {\n  /** Whether to show user details in Webex */\n  showUserDetails?: boolean;\n  /** Whether to sync agent state with Webex */\n  stateSynchronization?: boolean;\n  /** Idle codes mapped to Webex presence states */\n  idleCodes?: Record<string, string>;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n  /** Whether the dial plan is active */\n  active: boolean;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * AI feature flags carried by the `aiFeature` section of the org desktop-login aggregate.\n * @public\n */\nexport type AIFeatureFlags = {\n  /** Not carried by the aggregate; retained for responses that still supply a record id. */\n  id?: string;\n  realtimeTranscripts?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n};\n\n/**\n * Aggregated organization configuration returned by `organization/{orgId}/desktop-login`.\n * Replaces the separate organization, organization-setting, tenant-configuration,\n * org-url-mapping and ai-feature calls.\n * @public\n */\nexport type OrgDesktopLoginResponse = {\n  /** Organization identity and timezone */\n  organization: OrgInfo;\n  /** Organization-wide feature settings */\n  organizationSetting: OrgSettings;\n  /** Tenant-level configuration */\n  tenantConfiguration: TenantData;\n  /** External integration URLs, keyed by mapping name */\n  urlMappings?: OrgUrlMappings;\n  /** AI feature flags */\n  aiFeature?: AIFeatureFlags;\n  /** Microsoft Teams integration configuration; absent when not configured */\n  microsoftConfig?: MicrosoftConfig;\n  /** Webex integration configuration */\n  webexConfig?: WebexConfig;\n};\n\n/**\n * Aggregated user configuration returned by\n * `organization/{orgId}/v2/user/by-ci-user-id/{ciUserId}/desktop-login`.\n * Replaces the separate user and agent-profile calls.\n * @public\n */\nexport type UserDesktopLoginResponse = {\n  /** Agent identity */\n  user: AgentResponse;\n  /** Desktop Profile settings for the agent */\n  agentProfile: AgentProfile;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to, as returned by the team API */\n  teams: TeamList[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndTaskEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Access control for queues on Desktop Profile Collaboration tab */\n  accessQueue?: CollaborationAccess;\n  /** Access control for entry points on Desktop Profile Collaboration tab */\n  accessEntryPoint?: CollaborationAccess;\n  /** Access control for buddy teams on Desktop Profile Collaboration tab */\n  accessBuddyTeam?: CollaborationAccess;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Active station session after a successful registered relogin. */\n  agentSessionId?: string;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n  /** AI feature flags resolved from organization config */\n  aiFeature?: AIFeatureFlags;\n  /**\n   * Whether Agent Wellness Break is effectively enabled for this profile.\n   * This combines the organization wellbeing configuration with AI Assistant licensing;\n   * Server-side rollout remains enforced by the backend configuration and notification delivery.\n   */\n  isWellnessBreakEnabled?: boolean;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response structure for outdial ANI entries API call\n * @public\n */\nexport type OutdialAniEntriesResponse = OutdialAniEntry[];\n\n/**\n * Parameters for fetching outdial ANI entries\n * @public\n */\nexport type OutdialAniParams = {\n  /** Outdial ANI ID from agent profile */\n  outdialANI: string;\n  /** Page number for pagination (optional) */\n  page?: number;\n  /** Number of entries per page (optional) */\n  pageSize?: number;\n  /** Search string to filter entries (optional) */\n  search?: string;\n  /** Filter expression for advanced filtering (optional) */\n  filter?: string;\n  /** Comma-separated list of attributes to include in response (optional) */\n  attributes?: string;\n};\n\n/**\n * User preference data structure\n * @public\n 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package/dist/services/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WEB_RTC_PREFIX = exports.WEBSOCKET_EVENT_TIMEOUT = exports.WCC_CALLING_RTMS_DOMAIN = exports.WCC_API_GATEWAY = exports.SUBSCRIBE_API = exports.STATE_CHANGE_API = exports.RTD_SUBSCRIBE_API = exports.POST_AUTH = exports.METHODS = exports.LOGIN_API = exports.DEREGISTER_WEBCALLING_LINE_MSG = exports.DEFAULT_RTMS_DOMAIN = exports.AI_ASSISTANT_ENV_MAP = exports.AI_ASSISTANT_BASE_URL_TEMPLATE = exports.AI_ASSISTANT_API_URLS = exports.AGENT = void 0;
+exports.WEB_RTC_PREFIX = exports.WEBSOCKET_EVENT_TIMEOUT = exports.WCC_CALLING_RTMS_DOMAIN = exports.WCC_API_GATEWAY = exports.SUBSCRIBE_API = exports.STATE_CHANGE_API = exports.RTD_SUBSCRIBE_API = exports.POST_AUTH = exports.METHODS = exports.LOGIN_API = exports.DEREGISTER_WEBCALLING_LINE_MSG = exports.DEFAULT_RTMS_DOMAIN = exports.ALLOWED_RTMS_DOMAIN = exports.AI_ASSISTANT_ENV_MAP = exports.AI_ASSISTANT_BASE_URL_TEMPLATE = exports.AI_ASSISTANT_API_URLS = exports.AGENT = void 0;
 /**
  * Post-authentication event name.
  * @type {string}
@@ -38,6 +38,16 @@ const WCC_CALLING_RTMS_DOMAIN = exports.WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-r
  */
 const DEFAULT_RTMS_DOMAIN = exports.DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';
 
+/**
+ * Trusted domain suffix for RTMS hosts returned by the u2c service catalog. A catalog-provided
+ * RTMS host is only used when its hostname is, or is a subdomain of, this domain; otherwise
+ * `DEFAULT_RTMS_DOMAIN` is used.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const ALLOWED_RTMS_DOMAIN = exports.ALLOWED_RTMS_DOMAIN = 'rtmsprod.net';
+
 /**
  * Timeout in milliseconds for WebSocket events.
  * @type {number}

package/dist/services/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["POST_AUTH","exports","WCC_API_GATEWAY","WCC_CALLING_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","WEBSOCKET_EVENT_TIMEOUT","AGENT","SUBSCRIBE_API","RTD_SUBSCRIBE_API","LOGIN_API","WEB_RTC_PREFIX","STATE_CHANGE_API","DEREGISTER_WEBCALLING_LINE_MSG","METHODS","SET_LOGIN_OPTION","HANDLE_MEDIA_EVENT","HANDLE_DISCONNECT_EVENT","REGISTER_CALL_LISTENERS","CLEAN_UP_CALL","GET_RTMS_DOMAIN","REGISTER_WEB_CALLING_LINE","DEREGISTER_WEB_CALLING_LINE","ANSWER_CALL","MUTE_UNMUTE_CALL","IS_CALL_MUTED","DECLINE_CALL","MAP_CALL_TO_TASK","GET_TASK_ID_FOR_CALL","AI_ASSISTANT_API_URLS","EVENT","TRANSCRIPTS_LIST","AI_ASSISTANT_BASE_URL_TEMPLATE","AI_ASSISTANT_ENV_MAP"],"sources":["constants.ts"],"sourcesContent":["/**\n * Post-authentication event name.\n * @type {string}\n * @public\n * @example\n * if (event === POST_AUTH) { ... }\n * @ignore\n */\nexport const POST_AUTH = 'postauth';\n\n/**\n * API gateway identifier for Webex Contact Center.\n * @type {string}\n * @public\n * @ignore\n 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package/dist/services/core/Err.js.map

@@ -1 +1 @@
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+{"version":3,"names":["Message","Error","constructor","id","value","stack","message","name","isErr","exports","Details","details"],"sources":["Err.ts"],"sourcesContent":["import {WebexRequestPayload} from '../../types';\nimport {Failure} from './GlobalTypes';\n\n/**\n * Err module provides a structured way to handle errors in the Contact Center plugin.\n * @ignore\n */\n\nexport type ErrDetails = {status: number; type: string; trackingId: string};\n\nexport type AgentErrorIds =\n  | {'Service.aqm.agent.stationLogin': ErrDetails}\n  | {'Service.aqm.agent.stationLoginFailed': Failure}\n  | {'Service.aqm.agent.stateChange': Failure}\n  | {'Service.aqm.agent.reload': Failure}\n  | {'Service.aqm.agent.logout': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}}\n  | {'Service.aqm.agent.BuddyAgentsRetrieveFailed': Failure};\n\nexport type vteamType = 'inboundqueue' | 'inboundentrypoint' | string;\n\nexport type TaskErrorIds =\n  | {'Service.aqm.task.accept': Failure}\n  | {'Service.aqm.task.end': Failure}\n  | {'Service.aqm.task.wrapup': Failure}\n  | {'Service.aqm.task.AgentVteamTransferFailed': Failure}\n  | {'Service.aqm.task.AgentBlindTransferFailedEvent': Failure}\n  | {'Service.aqm.task.AgentConsultTransferFailed': Failure}\n  | {'Service.aqm.task.consult': Failure}\n  | {'Service.aqm.err.trackingId': {trackingId: string}}\n  | {'Service.aqm.task.consultAccept': Failure}\n  | {'Service.aqm.task.consultConference': Failure}\n  | {'Service.aqm.task.dropConferenceParticipant': Failure}\n  | {'Service.aqm.task.consultEnd': Failure}\n  | {'Service.aqm.task.cancelCtq': Failure}\n  | {'Service.aqm.task.hold': Failure}\n  | {'Service.aqm.task.unHold': Failure}\n  | {'Service.aqm.task.VteamListFailed': Failure}\n  | {'Service.aqm.task.pauseRecording': Failure}\n  | {'Service.aqm.task.resumeRecording': Failure}\n  | {'Service.aqm.dialer.startOutdial': Failure}\n  | {'Service.aqm.dialer.acceptPreviewContact': Failure}\n  | {'Service.aqm.dialer.skipPreviewContact': Failure}\n  | {'Service.aqm.dialer.removePreviewContact': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}};\n\nexport type ReqError =\n  | 'Service.aqm.reqs.GenericRequestError'\n  | {'Service.aqm.reqs.Pending': {key: string; msg: string}}\n  | {'Service.aqm.reqs.PendingEvent': {key: string}}\n  | {'Service.aqm.reqs.Timeout': {key: string; response: WebexRequestPayload}}\n  | {'Service.aqm.reqs.TimeoutEvent': {key: string}};\n\nexport interface Ids {\n  'Service.aqm.agent': AgentErrorIds;\n  'Service.aqm.reqs': ReqError;\n  'Service.aqm.task': TaskErrorIds;\n}\n\nexport type IdsGlobal =\n  | 'system' // to handle errors that was not created by 'new Err.WithId()'\n  | 'handle'\n  | 'fallback';\n\nexport type IdsSub = Ids[keyof Ids];\n\nexport type IdsMessage = IdsGlobal | keyof Ids | Exclude<IdsSub, object>;\n\nexport type UnionToIntersection<U> = (U extends any ? (k: U) => void : never) extends (\n  k: infer I\n) => void\n  ? I\n  : never;\n\nexport type FlattenUnion<T> = {\n  [K in keyof UnionToIntersection<T>]: K extends keyof T\n    ? T[K] extends any[]\n      ? T[K]\n      : T[K] extends object\n      ? FlattenUnion<T[K]>\n      : T[K]\n    : UnionToIntersection<T>[K];\n};\nexport type IdsDetailsType = FlattenUnion<Exclude<IdsSub, string>>;\n\nexport type IdsDetails = keyof IdsDetailsType;\n\nexport type Id = IdsMessage | IdsDetails;\n\nexport class Message extends Error {\n  readonly id: Id;\n\n  constructor(id: IdsMessage);\n  constructor(id: IdsMessage, message: string);\n  constructor(id: IdsMessage, errror: Error);\n  constructor(id: IdsMessage, value?: string | Error) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n\n    if (typeof value === 'string') {\n      this.message = value;\n    } else if (value instanceof Error) {\n      this.message = value.message;\n      this.name = value.name;\n    } else {\n      this.message = '';\n    }\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n\nexport class Details<T extends IdsDetails> extends Error {\n  readonly id: Id;\n  readonly details: IdsDetailsType[T];\n\n  constructor(id: T, details: IdsDetailsType[T]) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n    this.details = details;\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n"],"mappings":";;;;;;AAGA;AACA;AACA;AACA;;AAmFO,MAAMA,OAAO,SAASC,KAAK,CAAC;EAMjCC,WAAWA,CAACC,EAAc,EAAEC,KAAsB,EAAE;IAClD,KAAK,CAAC,CAAC;IAEP,IAAI,CAACD,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAE/B,IAAI,OAAOD,KAAK,KAAK,QAAQ,EAAE;MAC7B,IAAI,CAACE,OAAO,GAAGF,KAAK;IACtB,CAAC,MAAM,IAAIA,KAAK,YAAYH,KAAK,EAAE;MACjC,IAAI,CAACK,OAAO,GAAGF,KAAK,CAACE,OAAO;MAC5B,IAAI,CAACC,IAAI,GAAGH,KAAK,CAACG,IAAI;IACxB,CAAC,MAAM;MACL,IAAI,CAACD,OAAO,GAAG,EAAE;IACnB;EACF;;EAEA;EACQE,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAT,OAAA,GAAAA,OAAA;AAEM,MAAMU,OAAO,SAA+BT,KAAK,CAAC;EAIvDC,WAAWA,CAACC,EAAK,EAAEQ,OAA0B,EAAE;IAC7C,KAAK,CAAC,CAAC;IAEP,IAAI,CAACR,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAC/B,IAAI,CAACM,OAAO,GAAGA,OAAO;EACxB;;EAEA;EACQH,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAC,OAAA,GAAAA,OAAA","ignoreList":[]}

package/dist/services/core/Utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = exports.FALLBACK_DIAL_NUMBER_REGEX = void 0;
+exports.stripDialPlanChars = exports.isValidDialNumber = exports.isRecord = exports.isAllowedUrlHost = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = exports.buildConsultConferenceParamData = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
@@ -12,6 +12,9 @@ var _types2 = require("../task/types");
 var _constants = require("./constants");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
+/** Returns whether a value is a non-null object with string keys. */
+const isRecord = value => typeof value === 'object' && value !== null;
+
 /**
  * Extracts common error details from a Webex request payload.
  *
@@ -20,6 +23,7 @@ function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r
  * @private
  * @ignore
  */
+exports.isRecord = isRecord;
 const getCommonErrorDetails = errObj => {
   return {
     trackingId: errObj?.headers?.trackingid || errObj?.headers?.TrackingID,
@@ -28,54 +32,80 @@ const getCommonErrorDetails = errObj => {
 };
 
 /**
- * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).
- */
-const isEntryPointOrEpdn = destAgentType => {
-  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';
-};
-
-/**
- * Determines if the task involves dialing a number based on the destination type.
- * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.
+ * Strips characters defined in the dial plan entry from the input string.
+ *
+ * @param input - The dial number to sanitize
+ * @param strippedChars - String of characters to remove from the input
+ * @returns The sanitized input with specified characters removed
  */
-const getAgentActionTypeFromTask = taskData => {
-  const destAgentType = taskData?.destinationType;
-
-  // Check if destination requires dialing: direct dial number or entry point variants
-  const isDialNumber = destAgentType === 'DN';
-  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);
-
-  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'
-  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';
+const stripDialPlanChars = (input, strippedChars) => {
+  if (!strippedChars) {
+    return input;
+  }
+  const charsToStrip = new Set(strippedChars.split(''));
+  return input.split('').filter(c => !charsToStrip.has(c)).join('');
 };
 
-// Fallback regex for US/Canada dial numbers when no dial plan entries are configured
-const FALLBACK_DIAL_NUMBER_REGEX = exports.FALLBACK_DIAL_NUMBER_REGEX = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;
-
 /**
  * Validates a dial number against the provided dial plan regex patterns.
  * A number is valid if it matches at least one regex pattern in the dial plans.
- * Falls back to US/Canada regex validation if no dial plan entries are configured.
+ * Skips validation when no dial plan entries are configured, deferring to the server.
  *
  * @param input - The dial number to validate
  * @param dialPlanEntries - Array of dial plan entries containing regex patterns
- * @returns true if the input matches at least one dial plan regex pattern, false otherwise
+ * @returns true if the input matches at least one dial plan regex pattern or no entries are configured, false otherwise
  */
+exports.stripDialPlanChars = stripDialPlanChars;
 const isValidDialNumber = (input, dialPlanEntries) => {
+  if (!input) {
+    _loggerProxy.default.warn('Dial number is empty or undefined.', {
+      module: 'Utils',
+      method: 'isValidDialNumber'
+    });
+    return false;
+  }
   if (!dialPlanEntries || dialPlanEntries.length === 0) {
-    _loggerProxy.default.info('No dial plan entries found. Falling back to US number validation.');
-    return FALLBACK_DIAL_NUMBER_REGEX.test(input);
+    _loggerProxy.default.log('No dial plan entries found. Skipping client-side validation, deferring to server.', {
+      module: 'Utils',
+      method: 'isValidDialNumber'
+    });
+    return true;
   }
   return dialPlanEntries.some(entry => {
     try {
+      const sanitizedInput = stripDialPlanChars(input, entry.strippedChars);
       const regex = new RegExp(entry.regex);
-      return regex.test(input);
-    } catch {
+      return regex.test(sanitizedInput);
+    } catch (e) {
+      _loggerProxy.default.warn(`Failed to validate dial number against entry "${entry.name}": ${e}`, {
+        module: 'Utils',
+        method: 'isValidDialNumber'
+      });
       return false;
     }
   });
 };
+
+/**
+ * Checks whether a URL's hostname is, or is a subdomain of, one of the allowed domains.
+ *
+ * @param url - The candidate URL to validate
+ * @param allowedDomains - Domains (or domain suffixes) the URL's hostname must match
+ * @returns true when the URL parses and its hostname matches an allowed domain, false otherwise
+ */
 exports.isValidDialNumber = isValidDialNumber;
+const isAllowedUrlHost = (url, allowedDomains) => {
+  if (!url) {
+    return false;
+  }
+  try {
+    const hostname = new URL(url).hostname.toLowerCase();
+    return allowedDomains.some(domain => hostname === domain || hostname.endsWith(`.${domain}`));
+  } catch (error) {
+    return false;
+  }
+};
+exports.isAllowedUrlHost = isAllowedUrlHost;
 const getStationLoginErrorData = (failure, loginOption) => {
   let duplicateLocationMessage = 'This value is already in use';
   if (loginOption === _types.LoginOption.EXTENSION) {
@@ -213,6 +243,7 @@ const createErrDetailsObject = errObj => {
   return new Err.Details('Service.reqs.generic.failure', details);
 };
 
+/*
 /**
  * Gets the consulted agent ID from the media object by finding the agent
  * in the consult media participants (excluding the current agent).
@@ -282,7 +313,14 @@ const calculateDestAgentId = (interaction, agentId) => {
   if (destAgentIdCBT) {
     return destAgentIdCBT;
   }
-  return interaction.participants[consultingAgent]?.type === _constants.PARTICIPANT_TYPES.EP_DN ? interaction.participants[consultingAgent]?.epId : interaction.participants[consultingAgent]?.id;
+  const participant = interaction.participants[consultingAgent];
+  if (!participant) {
+    return '';
+  }
+  if (participant.type === _constants.PARTICIPANT_TYPES.EP_DN) {
+    return participant.epId ?? '';
+  }
+  return participant.id ?? '';
 };
 
 /**
@@ -314,12 +352,73 @@ const calculateDestType = (interaction, agentId) => {
   }
   return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
+
+/**
+ * Gets the destination agent ID from participants.
+ * Finds a participant who is not the current agent and is an agent type.
+ *
+ * @param participants - The participants object from interaction
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID, or undefined if none found
+ */
 exports.calculateDestType = calculateDestType;
+const buildConsultConferenceParamData = (dataPassed, interactionIdPassed) => {
+  const data = {
+    ...('agentId' in dataPassed && {
+      agentId: dataPassed.agentId
+    }),
+    to: dataPassed.destAgentId,
+    destinationType: ''
+  };
+  if ('destinationType' in dataPassed) {
+    const destinationType = String(dataPassed.destinationType || '').trim();
+    const normalizedDestinationType = destinationType.toUpperCase().replace(/[-_\s]/g, '');
+    if (normalizedDestinationType === 'DN' || normalizedDestinationType === 'DIALNUMBER') {
+      data.destinationType = _types2.DESTINATION_TYPE.DIALNUMBER;
+    } else if (normalizedDestinationType === 'EPDN' || normalizedDestinationType === 'ENTRYPOINT') {
+      data.destinationType = _types2.DESTINATION_TYPE.ENTRYPOINT;
+    } else if (normalizedDestinationType === 'QUEUE') {
+      data.destinationType = _types2.DESTINATION_TYPE.QUEUE;
+    } else if (normalizedDestinationType === 'AGENT') {
+      data.destinationType = _types2.DESTINATION_TYPE.AGENT;
+    } else {
+      data.destinationType = destinationType;
+    }
+  } else {
+    data.destinationType = _types2.DESTINATION_TYPE.AGENT;
+  }
+  return {
+    interactionId: interactionIdPassed,
+    data
+  };
+};
+
+/**
+ * Derives the consult transfer destination type based on task data.
+ * This function determines the appropriate destination type for a consult transfer
+ * by examining the destination type stored in the task data.
+ *
+ * @param taskData - The task data containing destination information
+ * @returns The derived consult transfer destination type
+ * @public
+ */
+exports.buildConsultConferenceParamData = buildConsultConferenceParamData;
 const deriveConsultTransferDestinationType = taskData => {
-  const agentActionType = getAgentActionTypeFromTask(taskData);
-  if (agentActionType === 'DIAL_NUMBER') {
-    return isEntryPointOrEpdn(taskData?.destinationType) ? _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT : _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+  const destType = taskData?.destinationType;
+  const normalizedDestType = String(destType || '').toUpperCase().replace(/[-_\s]/g, '');
+
+  // Map destination types to consult transfer destination types
+  if (normalizedDestType === 'DN' || normalizedDestType === 'DIALNUMBER') {
+    return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+  }
+  if (normalizedDestType === 'EPDN' || normalizedDestType === 'ENTRYPOINT') {
+    return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
   }
+  if (normalizedDestType === 'QUEUE') {
+    return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE;
+  }
+
+  // Default to agent if no specific type matches
   return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
 exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;