@webex/contact-center 3.12.0-next.115 → 3.12.0-next.117

package/dist/services/task/state-machine/guards.js.map

@@ -1 +1 @@
-{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isEpDnPendingConferenceMergeHydrate","isEpDnConsultPendingConferenceMerge","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","isCampaignPreviewContactEnded","type","TaskEvent","CONTACT_ENDED","isCampaignPreviewTask","isPendingWrapUp","participantIsWrapUp","explicitWrapUp","shouldWrapUp","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveMainInteraction","participantIdFromEvent","participantId","currentParticipant","PARTICIPANT_LEAVE","previousParticipants","updatedParticipants","wasPreviouslyActive","previousMainMedia","filter","updatedMainMedia","wasPreviouslyInMainCall","remainsInMainCall","remainsActiveInParticipantMap","remainsOnConsultLeg","CONSULT_END","consultFromConference","isSelfConferenceTransferInitiator","transferConferenceRequested","isPassiveConferenceTransferObserver","isCampaignReservationAccept","TASK_INCOMING","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  isCampaignPreviewTask,\n  isEpDnConsultPendingConferenceMerge,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isEpDnPendingConferenceMergeHydrate: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return isEpDnConsultPendingConferenceMerge(taskData, getSelfAgentId(context, taskData));\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  isCampaignPreviewContactEnded: ({context, event}: GuardParams): boolean => {\n    if (event?.type !== TaskEvent.CONTACT_ENDED) {\n      return false;\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    if (!isCampaignPreviewTask(taskData)) {\n      return false;\n    }\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const pending = taskData?.agentsPendingWrapUp;\n    const isPendingWrapUp =\n      Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);\n    const participantIsWrapUp =\n      !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n    const explicitWrapUp =\n      taskData?.wrapUpRequired === true ||\n      participantIsWrapUp ||\n      isPendingWrapUp ||\n      taskData?.interaction?.state === 'wrapUp';\n\n    return !explicitWrapUp;\n  },\n\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True when an updated lifecycle event shows that this agent left the main interaction.\n   *\n   * Explicit self-participant evidence is authoritative. Main-call membership is used only\n   * for the from-conference nested-consult race where CONSULT_END still represents the agent as\n   * active on the consult leg after removing them from the main leg. Partial or ordinary call\n   * snapshots are not treated as a departure.\n   */\n  didCurrentAgentLeaveMainInteraction: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    // Routing represents self-departure either by naming the participant or by retaining the\n    // participant entry with hasLeft set. Agent Desktop treats both representations as terminal.\n    const currentParticipant = taskData?.interaction?.participants?.[selfAgentId];\n    if (currentParticipant?.hasLeft === true) {\n      return true;\n    }\n\n    // A participant-left event that explicitly identifies somebody else must not use a\n    // potentially partial participant or media roster to infer that self also departed.\n    if (\n      event?.type === TaskEvent.PARTICIPANT_LEAVE &&\n      Boolean(participantId) &&\n      participantId !== selfAgentId\n    ) {\n      return false;\n    }\n\n    const previousParticipants = context.taskData?.interaction?.participants;\n    const updatedParticipants = taskData?.interaction?.participants;\n    const wasPreviouslyActive = Boolean(\n      previousParticipants?.[selfAgentId] && previousParticipants[selfAgentId].hasLeft !== true\n    );\n    // Some EP-DN lifecycle payloads remove the participant entry instead of setting hasLeft.\n    // Requiring a previously active entry prevents an incomplete initial snapshot from ending a task.\n    if (updatedParticipants && wasPreviouslyActive && !(selfAgentId in updatedParticipants)) {\n      return true;\n    }\n\n    const previousMainMedia = Object.values(context.taskData?.interaction?.media ?? {}).filter(\n      (media) => media?.mType === 'mainCall'\n    );\n    const updatedMainMedia = Object.values(taskData?.interaction?.media ?? {}).filter(\n      (media) => media?.mType === 'mainCall'\n    );\n    const wasPreviouslyInMainCall = previousMainMedia.some((media) =>\n      media.participants?.includes(selfAgentId)\n    );\n    const remainsInMainCall = updatedMainMedia.some((media) =>\n      media.participants?.includes(selfAgentId)\n    );\n    // A hasLeft participant returned above, so presence here means the updated map keeps self active.\n    const remainsActiveInParticipantMap = Boolean(currentParticipant);\n    const remainsOnConsultLeg = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media) => media?.mType === MEDIA_TYPE_CONSULT && media.participants?.includes(selfAgentId)\n    );\n\n    // Agent Desktop uses mainCall membership for AgentConsultEnded cleanup. Restrict that fallback\n    // to a consult that originated from conference and require corroborating active-map and\n    // consult-leg membership so ordinary partial CONNECTED/HELD payloads cannot terminate a task.\n    if (\n      event?.type === TaskEvent.CONSULT_END &&\n      context.consultFromConference === true &&\n      updatedMainMedia.length > 0 &&\n      wasPreviouslyInMainCall &&\n      !remainsInMainCall &&\n      remainsActiveInParticipantMap &&\n      remainsOnConsultLeg\n    ) {\n      return true;\n    }\n\n    return false;\n  },\n\n  /**\n   * True when this agent initiated the conference transfer (widgets or desktop).\n   * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).\n   */\n  isSelfConferenceTransferInitiator: ({context, event}: GuardParams): boolean => {\n    if (context.transferConferenceRequested === true) return true;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId || !taskData) return false;\n\n    return taskData.consultingAgentId === selfAgentId;\n  },\n\n  /**\n   * True when another agent performed conference transfer and this agent should\n   * only refresh task data (stay in the current state). False when this agent\n   * initiated the transfer (desktop or widgets) or has left the interaction.\n   */\n  isPassiveConferenceTransferObserver: ({context, event}: GuardParams): boolean => {\n    if (guards.isSelfConferenceTransferInitiator({context, event})) return false;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants) {\n      if (!(selfAgentId in taskData.interaction.participants)) return false;\n      if (taskData.interaction.participants[selfAgentId]?.hasLeft === true) return false;\n    }\n\n    return true;\n  },\n\n  isCampaignReservationAccept: ({event}: GuardParams): boolean => {\n    return event?.type === TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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+{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","selfActiveConsult","selfPendingConsultInitiated","cpd","callProcessingDetails","relationshipType","CONNECTED","postCallSelfAgentId","postCallSelfParticipant","hasPostCallConsultMedia","isEpDnPendingConferenceMergeHydrate","isEpDnConsultPendingConferenceMerge","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","isConferenceHoldParticipantFromEvent","conferenceHoldParticipant","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","isCampaignPreviewContactEnded","type","TaskEvent","CONTACT_ENDED","isCampaignPreviewTask","isPendingWrapUp","participantIsWrapUp","explicitWrapUp","shouldWrapUp","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveMainInteraction","participantIdFromEvent","participantId","isSelfConferenceTransferInitiator","transferConferenceRequested","isPassiveConferenceTransferObserver","isCampaignReservationAccept","TASK_INCOMING","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  isCampaignPreviewTask,\n  isEpDnConsultPendingConferenceMerge,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // Hydrate can report interaction as conference/hold while this agent is actively consulting.\n    // Detect consult by participant consultState + consult media, independent of top-level state.\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const selfParticipant = selfAgentId ? taskData?.interaction?.participants?.[selfAgentId] : null;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const selfActiveConsult = selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n    const selfPendingConsultInitiated =\n      selfParticipant?.consultState === 'consultInitiated' && taskData?.isConsulted === false;\n    if ((selfActiveConsult || selfPendingConsultInitiated) && hasConsultMedia) {\n      return true;\n    }\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL) {\n      const postCallSelfAgentId = getSelfAgentId(context, taskData);\n      const postCallSelfParticipant = postCallSelfAgentId\n        ? taskData?.interaction?.participants?.[postCallSelfAgentId]\n        : null;\n      const hasPostCallConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n        (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n      );\n      if (\n        postCallSelfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n        hasPostCallConsultMedia\n      ) {\n        return true;\n      }\n    }\n\n    return false;\n  },\n\n  isEpDnPendingConferenceMergeHydrate: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return isEpDnConsultPendingConferenceMerge(taskData, getSelfAgentId(context, taskData));\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference hold signal for conference-downgraded consult-end transitions.\n   * Backend can report this as boolean or string.\n   */\n  isConferenceHoldParticipantFromEvent: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const callProcessingDetails = taskData?.interaction?.callProcessingDetails as\n      | {conferenceHoldParticipant?: boolean | string}\n      | undefined;\n    const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant;\n\n    return conferenceHoldParticipant === true || conferenceHoldParticipant === 'true';\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  isCampaignPreviewContactEnded: ({context, event}: GuardParams): boolean => {\n    if (event?.type !== TaskEvent.CONTACT_ENDED) {\n      return false;\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    if (!isCampaignPreviewTask(taskData)) {\n      return false;\n    }\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    const pending = taskData?.agentsPendingWrapUp;\n    const isPendingWrapUp =\n      Array.isArray(pending) && !!selfAgentId && pending.includes(selfAgentId);\n    const participantIsWrapUp =\n      !!selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n    const explicitWrapUp =\n      taskData?.wrapUpRequired === true ||\n      participantIsWrapUp ||\n      isPendingWrapUp ||\n      taskData?.interaction?.state === 'wrapUp';\n\n    return !explicitWrapUp;\n  },\n\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True when an updated lifecycle event shows that this agent left the main interaction.\n   *\n   * Returns true when the event names this agent, or when this agent is absent from the\n   * updated participants map. EP-DN payloads remove the leaving participant instead of\n   * setting hasLeft. Remaining in the map with hasLeft, or disappearing only from\n   * mainCall media, is not treated as departure.\n   */\n  didCurrentAgentLeaveMainInteraction: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n    // EP-DN payloads remove the leaving participant from the map instead of setting hasLeft.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  /**\n   * True when this agent initiated the conference transfer (widgets or desktop).\n   * Mirrors determineConsultInitiator: consultingAgentId === self only (not consultState).\n   */\n  isSelfConferenceTransferInitiator: ({context, event}: GuardParams): boolean => {\n    if (context.transferConferenceRequested === true) return true;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId || !taskData) return false;\n\n    return taskData.consultingAgentId === selfAgentId;\n  },\n\n  /**\n   * True when another agent performed conference transfer and this agent should\n   * only refresh task data (stay in the current state). False when this agent\n   * initiated the transfer (desktop or widgets) or has left the interaction.\n   */\n  isPassiveConferenceTransferObserver: ({context, event}: GuardParams): boolean => {\n    if (guards.isSelfConferenceTransferInitiator({context, event})) return false;\n\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants) {\n      if (!(selfAgentId in taskData.interaction.participants)) return false;\n      if (taskData.interaction.participants[selfAgentId]?.hasLeft === true) return false;\n    }\n\n    return true;\n  },\n\n  isCampaignReservationAccept: ({event}: GuardParams): boolean => {\n    return event?.type === TaskEvent.TASK_INCOMING && event.isCampaignReservationAccept === true;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return 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package/dist/types/services/task/state-machine/TaskStateMachine.d.ts

@@ -199,13 +199,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     }) => boolean;
                     actions: string[];
                 })[];
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 CONTACT_ENDED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -246,13 +239,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 OUTBOUND_FAILED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -549,13 +535,6 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 })[];
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 OUTBOUND_FAILED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -897,13 +876,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     }) => boolean;
                     actions: string[];
                 })[];
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 CONTACT_ENDED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -944,13 +916,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 OUTBOUND_FAILED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -1247,13 +1212,6 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 })[];
-                PARTICIPANT_LEAVE: ({
-                    guard: (params: any) => boolean;
-                    target: TaskState;
-                    actions: string[];
-                } | {
-                    actions: string[];
-                })[];
                 OUTBOUND_FAILED: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;

package/dist/types/services/task/state-machine/guards.d.ts

@@ -80,10 +80,10 @@ export declare const guards: {
     /**
      * True when an updated lifecycle event shows that this agent left the main interaction.
      *
-     * Explicit self-participant evidence is authoritative. Main-call membership is used only
-     * for the from-conference nested-consult race where CONSULT_END still represents the agent as
-     * active on the consult leg after removing them from the main leg. Partial or ordinary call
-     * snapshots are not treated as a departure.
+     * Returns true when the event names this agent, or when this agent is absent from the
+     * updated participants map. EP-DN payloads remove the leaving participant instead of
+     * setting hasLeft. Remaining in the map with hasLeft, or disappearing only from
+     * mainCall media, is not treated as departure.
      */
     didCurrentAgentLeaveMainInteraction: ({ context, event }: GuardParams) => boolean;
     /**

package/dist/webex.js

@@ -41,7 +41,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-next.115`
+  version: `3.12.0-next.117`
 });
 
 /**

package/package.json

@@ -46,13 +46,13 @@
   },
   "dependencies": {
     "@types/platform": "1.3.4",
-    "@webex/calling": "3.12.0-next.94",
-    "@webex/internal-plugin-mercury": "3.12.0-next.48",
-    "@webex/internal-plugin-metrics": "3.12.0-next.44",
-    "@webex/internal-plugin-support": "3.12.0-next.51",
-    "@webex/plugin-authorization": "3.12.0-next.44",
-    "@webex/plugin-logger": "3.12.0-next.44",
-    "@webex/webex-core": "3.12.0-next.44",
+    "@webex/calling": "3.12.0-next.95",
+    "@webex/internal-plugin-mercury": "3.12.0-next.49",
+    "@webex/internal-plugin-metrics": "3.12.0-next.45",
+    "@webex/internal-plugin-support": "3.12.0-next.52",
+    "@webex/plugin-authorization": "3.12.0-next.45",
+    "@webex/plugin-logger": "3.12.0-next.45",
+    "@webex/webex-core": "3.12.0-next.45",
     "jest-html-reporters": "3.0.11",
     "lodash": "^4.17.21",
     "uuid": "^3.3.2",
@@ -84,5 +84,5 @@
     "typedoc": "^0.25.0",
     "typescript": "5.4.5"
   },
-  "version": "3.12.0-next.115"
+  "version": "3.12.0-next.117"
 }

package/src/services/task/ai-docs/task-spec.md

@@ -902,22 +902,21 @@ event so consumers can rebind to the surviving task object.
 
 Dropping an Agent while that Agent is consulting continues through the existing
 `PARTICIPANT_LEAVE` transition, which clears consult state and emits the normal
-participant-left and task-end lifecycle. This self-departure check applies in
-every active call-control state and uses an explicit self participant ID,
-`hasLeft`, or removal of a previously active Agent from the participant map. A
-participant-left event naming somebody else never infers self-departure from a
-partial media roster. A consulted Agent receiving
-`AgentConsultEnded` continues through `CONSULT_END`; current-agent departure is
-evaluated before consult-initiator recovery. For the from-conference nested-consult
-ordering race only, the guard also compares `mainCall` membership (located by
-`mType`) when the Agent remains active in the participant map and is still present
-on the consult leg. Missing, contradictory, or ordinary CONNECTED/HELD media snapshots
-are non-terminal. Accepted consultees emit
-`task:consultEnd` and `task:end`, while an unaccepted OFFERED consultee retains
-the existing consult-end-only signal. A surviving consult initiator still
-returns to the main-call state selected by the existing guards. Starting a
-consult preserves the prior task snapshot so this membership comparison remains
-available while the consult is initiating.
+participant-left and task-end lifecycle. `PARTICIPANT_LEAVE` is handled in
+`HELD`, `RESUME_INITIATING`, `CONSULTING`, `CONSULT_INITIATING`, and
+`CONFERENCING`; `CONNECTED`, `HOLD_INITIATING`, and `CONF_INITIATING` ignore the
+event. The current Agent is treated as departed only when the event names that
+Agent or the updated participants map omits that Agent (EP-DN removal). Remaining
+in the map with `hasLeft`, or disappearing only from `mainCall` media, is
+non-terminal. A consulted Agent receiving `AgentConsultEnded` continues through
+`CONSULT_END`; current-agent departure is evaluated before consult-initiator
+recovery and does not use mainCall membership as self-departure evidence.
+Accepted consultees emit `task:consultEnd` and `task:end`, while an unaccepted
+OFFERED consultee retains the existing consult-end-only signal. A surviving
+consult initiator still returns to the main-call state selected by the existing
+guards. The state-machine transition table lives in
+`src/services/task/state-machine/ai-docs/task-state-machine-spec.md`
+`TASK_STATE_MACHINE-R-008`.
 
 Primary-Agent promotion remains backend-authoritative and follows the two-event
 desktop contract. `ContactOwnerChanged` updates the promoted Agent; TaskManager

package/src/services/task/state-machine/TaskStateMachine.ts

@@ -416,14 +416,6 @@ export function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {
               actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],
             },
           ],
-          // Routing lifecycle events can arrive out of order in child-task/EP-DN flows. The
-          // local actor may still be CONNECTED when ParticipantLeftConference reports that this
-          // agent left the main interaction. Handle that self-departure race; for another
-          // participant, the action-only fallback updates data while preserving CONNECTED.
-          [TaskEvent.PARTICIPANT_LEAVE]: [
-            ...currentAgentParticipantLeaveTransitions(),
-            {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},
-          ],
           // AgentContactEnded Event
           [TaskEvent.CONTACT_ENDED]: [
             {
@@ -486,13 +478,6 @@ export function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {
             target: TaskState.CONNECTED,
             actions: ['updateTaskData'],
           },
-          // Another agent can remove this agent while the local hold request is awaiting its
-          // routing acknowledgement. Process that backend lifecycle event independently of
-          // whether Drop was initiated from this task; another-participant event preserves state.
-          [TaskEvent.PARTICIPANT_LEAVE]: [
-            ...currentAgentParticipantLeaveTransitions(),
-            {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},
-          ],
           [TaskEvent.OUTBOUND_FAILED]: [
             {
               guard: guards.shouldWrapUp,
@@ -626,7 +611,6 @@ export function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {
           [TaskEvent.UNHOLD_FAILED]: {
             target: TaskState.HELD,
           },
-          // The same remote-removal race can occur while an unhold request is in flight.
           [TaskEvent.PARTICIPANT_LEAVE]: [
             ...currentAgentParticipantLeaveTransitions(),
             {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},
@@ -1020,10 +1004,6 @@ export function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {
               actions: ['updateTaskData', 'clearConsultState'],
             },
           ],
-          [TaskEvent.PARTICIPANT_LEAVE]: [
-            ...currentAgentParticipantLeaveTransitions(),
-            {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},
-          ],
           [TaskEvent.OUTBOUND_FAILED]: [
             {
               guard: guards.shouldWrapUp,

package/src/services/task/state-machine/ai-docs/AGENTS.md

@@ -274,10 +274,8 @@ didCurrentAgentLeaveMainInteraction(context, event) {
   const participantIdFromEvent = 'participantId' in event ? event.participantId : undefined;
   const participantId = participantIdFromEvent ?? event.taskData?.participantId;
   if (Boolean(participantId) && participantId === selfAgentId) return true;
-  // Explicit hasLeft or removal of a previously active self from the participant map is terminal.
-  // PARTICIPANT_LEAVE naming another participant does not infer self departure from media.
-  // Only a from-conference CONSULT_END may compare mainCall membership, and only when self
-  // remains active in the participant map and on the consult leg. Partial ordinary calls are false.
+  // Self missing from the updated participants map is terminal (EP-DN removal).
+  // Remaining in the map with hasLeft, or disappearing only from mainCall media, is not.
 }
 ```
 

package/src/services/task/state-machine/ai-docs/ARCHITECTURE.md

@@ -476,13 +476,12 @@ It is instantiated by `Task` and receives mapped backend/user events through `se
   - Guard: default
   - Actions: `updateTaskData`, `handleParticipantLeft`, `emitTaskParticipantLeft`
 
-`didCurrentAgentLeaveMainInteraction` treats an explicit self participant ID,
-self `hasLeft`, or removal from a previously active participant map as terminal.
-A `PARTICIPANT_LEAVE` event naming another participant does not infer departure
-from media membership. The previous-versus-updated `mainCall` comparison is
-restricted to from-conference `CONSULT_END` nested-consult cleanup when self
-remains active in the participant map and on the consult leg; partial ordinary CONNECTED/HELD
-snapshots remain non-terminal.
+`didCurrentAgentLeaveMainInteraction` treats an explicit self participant ID
+or absence from the updated participants map as terminal (EP-DN removal).
+Remaining in the map with `hasLeft`, or disappearing only from `mainCall` media,
+is not treated as departure. `PARTICIPANT_LEAVE` is handled in `HELD`,
+`RESUME_INITIATING`, `CONSULTING`, `CONSULT_INITIATING`, and `CONFERENCING`;
+`CONNECTED`, `HOLD_INITIATING`, and `CONF_INITIATING` ignore the event.
 
 - `CONFERENCE_END` -> `WRAPPING_UP`
   - Guard: `guards.shouldWrapUp`
@@ -758,7 +757,7 @@ Complete mapping from backend CC_EVENTS to internal TaskEvent types.
 | `PARTICIPANT_JOINED_CONFERENCE`    | `CONFERENCE_START`            | `CONSULTING` / `CONF_INITIATING` / `CONFERENCING`    | `CONFERENCING` / same                                                         | Conference participant joined     |
 | `AGENT_CONSULT_CONFERENCE_FAILED`  | `CONFERENCE_FAILED`           | `CONF_INITIATING`                                    | `CONSULTING`                                                                  | Merge fail fallback               |
 | `AGENT_CONSULT_CONFERENCE_ENDED`   | `CONFERENCE_END`              | `CONFERENCING`                                       | `WRAPPING_UP` / `CONNECTED` / `TERMINATED`                                    | Guard-driven                      |
-| `PARTICIPANT_LEFT_CONFERENCE`      | `PARTICIPANT_LEAVE`           | `CONFERENCING`                                       | `WRAPPING_UP` / `TERMINATED` / `CONNECTED` / same                             | Ownership + downgrade guards      |
+| `PARTICIPANT_LEFT_CONFERENCE`      | `PARTICIPANT_LEAVE`           | `HELD` / `RESUME_INITIATING` / `CONSULTING` / `CONSULT_INITIATING` / `CONFERENCING` | `WRAPPING_UP` / `TERMINATED` / `CONNECTED` / same | Named self or omitted from participant map; `CONNECTED` / `HOLD_INITIATING` / `CONF_INITIATING` ignore |
 | `AGENT_CONFERENCE_TRANSFERRED`     | `TRANSFER_CONFERENCE_SUCCESS` | `CONSULTING` / `CONFERENCING`                        | `WRAPPING_UP` / `CONFERENCING` / `TERMINATED` / same                          | Initiator/receiver dependent      |
 
 ### Explicitly not mapped to state machine
@@ -818,7 +817,7 @@ Complete mapping from backend CC_EVENTS to internal TaskEvent types.
 | API `task.consultConference()`   | `MERGE_TO_CONFERENCE`         | CONSULTING → CONF_INITIATING                               | Starts merge flow                                                                             |
 | `AgentConsultConferenced`        | `CONFERENCE_START`            | CONSULTING/CONF_INITIATING → CONFERENCING                  | `handleConferenceStarted` path                                                                |
 | `ParticipantJoinedConference`    | `CONFERENCE_START`            | CONFERENCING → CONFERENCING                                | Refresh + emit conference started                                                             |
-| `ParticipantLeftConference`      | `PARTICIPANT_LEAVE`           | Any active call-control state → WRAPPING_UP / TERMINATED / CONNECTED / stay | Uses `didCurrentAgentLeaveMainInteraction`, `shouldWrapUp`, `shouldDowngradeConferenceToConnected` |
+| `ParticipantLeftConference`      | `PARTICIPANT_LEAVE`           | HELD / RESUME_INITIATING / CONSULTING / CONSULT_INITIATING / CONFERENCING → WRAPPING_UP / TERMINATED / CONNECTED / stay; CONNECTED / HOLD_INITIATING / CONF_INITIATING ignore | Uses `didCurrentAgentLeaveMainInteraction` (named self or omitted from participant map), `shouldWrapUp`, `shouldDowngradeConferenceToConnected` |
 | `AgentConsultConferenceEnded`    | `CONFERENCE_END`              | CONFERENCING → WRAPPING_UP / CONNECTED / TERMINATED        | Guard-based branch                                                                            |
 | `AgentConsultConferenceFailed`   | `CONFERENCE_FAILED`           | CONF_INITIATING → CONSULTING                               | Merge failed fallback                                                                         |
 | `AgentConferenceTransferred`     | `TRANSFER_CONFERENCE_SUCCESS` | CONSULTING/CONFERENCING branch logic                       | Initiator/receiver dependent                                                                  |

package/src/services/task/state-machine/ai-docs/task-state-machine-spec.md

@@ -78,7 +78,7 @@ See root `CONTRACTS.md` for the package-level state-control export.
 | TASK_STATE_MACHINE-R-005 | Keep authentication and credentials outside the state-machine layer; it receives typed Task data/events and never invokes authenticated transport. | Pure transition logic remains reusable and cannot leak or mutate host authentication state. | `src/services/task/state-machine/TaskStateMachine.ts`, `src/services/task/state-machine/types.ts` | `test/unit/spec/services/task/state-machine/TaskStateMachine.ts` | None; security/auth applicability is explicitly N/A. | PRESENT |
 | TASK_STATE_MACHINE-R-006 | Treat `UIControlConfig` values as Task-supplied capability configuration, not rollout flags evaluated or owned by the state machine. | Rollout and profile policy must be resolved before actor construction so transitions remain deterministic. | `src/services/task/state-machine/types.ts`, `src/services/task/Task.ts` | `test/unit/spec/services/task/Task.ts` | None; rollout ownership is explicit. | PRESENT |
 | TASK_STATE_MACHINE-R-007 | Keep logging and metrics in Task/TaskManager integration; the state-machine implementation has no LoggerProxy or MetricsManager dependency. | Separating observability side effects from guards/actions preserves deterministic transition tests. | `src/services/task/state-machine/TaskStateMachine.ts`, `src/services/task/Task.ts` | `test/unit/spec/services/task/state-machine/TaskStateMachine.ts`, `test/unit/spec/services/task/Task.ts` | None; observability ownership is explicit. | PRESENT |
-| TASK_STATE_MACHINE-R-008 | `CONTACT_OWNER_CHANGED` must synchronize task/context data and emit `task:hydrate` without transitioning state. A TaskManager-recovered promoted-Agent task first receives an internal IDLE `HYDRATE` before listener installation, then the original owner-change event produces exactly one external hydrate and no incoming event. TaskManager maps an owner-changing `ContactUpdated` for an existing task to that owner-change event, while same-owner or owner-less updates remain `CONTACT_UPDATED`; missing-task `ContactUpdated` does not create a task. It also preserves an already confirmed active owner from a late participant-left snapshot that still names the departed owner. Participant Drop must rely on the existing `ParticipantLeftConference` mapping rather than adding an initiating state event. From every active call-control state, `PARTICIPANT_LEAVE` terminates or wraps the current Agent only when the event names that Agent, marks that Agent `hasLeft`, or removes a previously active Agent from the participant map; an event naming another participant cannot infer self-departure from a partial media roster. `CONSULT_END` evaluates the same explicit evidence before initiator recovery and additionally supports the narrow from-conference nested-consult race where a previously main-leg Agent is absent from the updated `mainCall` but remains active in the participant map and present on the consult leg. Removed accepted Agents emit `task:consultEnd` plus `task:end`, surviving initiators recover to their main call, and an unaccepted OFFERED consultee emits only `task:consultEnd`. Missing, partial, contradictory, or ordinary CONNECTED/HELD media membership is non-terminal, and starting Consult must preserve the prior task snapshot used by the guard. | Owner-sensitive consumers must rerender promptly while owner selection, participant removal, consult removal, and narrowly scoped desynchronization recovery remain backend-authoritative and compatible with existing incoming-task callback behavior. | `src/services/task/state-machine/TaskStateMachine.ts`, `src/services/task/state-machine/actions.ts`, `src/services/task/state-machine/guards.ts`, `src/services/task/TaskManager.ts` | `test/unit/spec/services/task/Task.ts`, `test/unit/spec/services/task/TaskManager.ts`, `test/unit/spec/services/task/state-machine/TaskStateMachine.ts`, `test/unit/spec/services/task/state-machine/guards.ts` | Backend ownership-successor selection and delivery of complete recovery payloads are outside this module. | PRESENT |
+| TASK_STATE_MACHINE-R-008 | `CONTACT_OWNER_CHANGED` must synchronize task/context data and emit `task:hydrate` without transitioning state. A TaskManager-recovered promoted-Agent task first receives an internal IDLE `HYDRATE` before listener installation, then the original owner-change event produces exactly one external hydrate and no incoming event. TaskManager maps an owner-changing `ContactUpdated` for an existing task to that owner-change event, while same-owner or owner-less updates remain `CONTACT_UPDATED`; missing-task `ContactUpdated` does not create a task. It also preserves an already confirmed active owner from a late participant-left snapshot that still names the departed owner. Participant Drop must rely on the existing `ParticipantLeftConference` mapping rather than adding an initiating state event. `PARTICIPANT_LEAVE` is handled in `HELD`, `RESUME_INITIATING`, `CONSULTING`, `CONSULT_INITIATING`, and `CONFERENCING`; `CONNECTED`, `HOLD_INITIATING`, and `CONF_INITIATING` ignore the event. The current Agent is treated as departed only when the event names that Agent or the updated participants map omits that Agent (EP-DN removal). Remaining in the map with `hasLeft`, or disappearing only from `mainCall` media, is non-terminal. `CONSULT_END` does not use mainCall membership as self-departure evidence. Removed accepted Agents emit `task:consultEnd` plus `task:end`, surviving initiators recover to their main call, and an unaccepted OFFERED consultee emits only `task:consultEnd`. Starting Consult must preserve the prior task snapshot used by the guard. | Owner-sensitive consumers must rerender promptly while owner selection, participant removal, consult removal, and narrowly scoped desynchronization recovery remain backend-authoritative and compatible with existing incoming-task callback behavior. | `src/services/task/state-machine/TaskStateMachine.ts`, `src/services/task/state-machine/actions.ts`, `src/services/task/state-machine/guards.ts`, `src/services/task/TaskManager.ts` | `test/unit/spec/services/task/Task.ts`, `test/unit/spec/services/task/TaskManager.ts`, `test/unit/spec/services/task/state-machine/TaskStateMachine.ts`, `test/unit/spec/services/task/state-machine/guards.ts` | Backend ownership-successor selection and delivery of complete recovery payloads are outside this module. | PRESENT |
 
 ## Design Overview
 TaskManager maps Contact Center notifications to `TaskEvent` values. Each Task sends those events to its XState actor built by `createTaskStateMachine()`. The configuration applies guards and named actions, updates `TaskContext`, and computes UI controls. Task supplies the integration-specific `syncTaskDataFromEvent` implementation through machine options; it is not a default action in `actions.ts`.
@@ -524,10 +524,8 @@ didCurrentAgentLeaveMainInteraction(context, event) {
   const participantIdFromEvent = 'participantId' in event ? event.participantId : undefined;
   const participantId = participantIdFromEvent ?? event.taskData?.participantId;
   if (Boolean(participantId) && participantId === selfAgentId) return true;
-  // Explicit hasLeft or removal of a previously active self from the participant map is terminal.
-  // PARTICIPANT_LEAVE naming another participant does not infer self departure from media.
-  // Only a from-conference CONSULT_END may compare mainCall membership, and only when self
-  // remains active in the participant map and on the consult leg. Partial ordinary calls are false.
+  // Self missing from the updated participants map is terminal (EP-DN removal).
+  // Remaining in the map with hasLeft, or disappearing only from mainCall media, is not.
 }
 
 // True when this agent initiated the conference transfer (widgets or desktop).
@@ -1791,7 +1789,7 @@ Complete mapping from backend CC_EVENTS to internal TaskEvent types.
 | `PARTICIPANT_JOINED_CONFERENCE`    | `CONFERENCE_START`            | `CONSULTING` / `CONF_INITIATING` / `CONFERENCING`    | `CONFERENCING` / same                                                         | Conference participant joined     |
 | `AGENT_CONSULT_CONFERENCE_FAILED`  | `CONFERENCE_FAILED`           | `CONF_INITIATING`                                    | `CONSULTING`                                                                  | Merge fail fallback               |
 | `AGENT_CONSULT_CONFERENCE_ENDED`   | `CONFERENCE_END`              | `CONFERENCING`                                       | `WRAPPING_UP` / `CONNECTED` / `TERMINATED`                                    | Guard-driven                      |
-| `PARTICIPANT_LEFT_CONFERENCE`      | `PARTICIPANT_LEAVE`           | `CONSULTING` / `CONFERENCING`                        | `WRAPPING_UP` / `TERMINATED` / `CONNECTED` / same                             | Ownership + downgrade guards      |
+| `PARTICIPANT_LEFT_CONFERENCE`      | `PARTICIPANT_LEAVE`           | `HELD` / `RESUME_INITIATING` / `CONSULTING` / `CONSULT_INITIATING` / `CONFERENCING` | `WRAPPING_UP` / `TERMINATED` / `CONNECTED` / same | Named self or omitted from participant map; `CONNECTED` / `HOLD_INITIATING` / `CONF_INITIATING` ignore |
 | `AGENT_CONFERENCE_TRANSFERRED`     | `TRANSFER_CONFERENCE_SUCCESS` | `CONSULTING` / `CONFERENCING`                        | `WRAPPING_UP` / `CONFERENCING` / `TERMINATED` / same                          | Initiator/receiver dependent      |
 
 - `AGENT_CONTACT_UNASSIGNED` -> returns `null` in mapper (`TaskManager.mapEventToTaskStateMachineEvent`)
@@ -1840,7 +1838,7 @@ Complete mapping from backend CC_EVENTS to internal TaskEvent types.
 | API `task.dropConferenceParticipant()` | None                    | No direct state transition                                 | AQM waits for backend `ParticipantLeftConference`; that event follows the existing `PARTICIPANT_LEAVE` path |
 | `AgentConsultConferenced`        | `CONFERENCE_START`            | CONSULTING/CONF_INITIATING → CONFERENCING                  | `handleConferenceStarted` path                                                                |
 | `ParticipantJoinedConference`    | `CONFERENCE_START`            | CONFERENCING → CONFERENCING                                | Refresh + emit conference started                                                             |
-| `ParticipantLeftConference`      | `PARTICIPANT_LEAVE`           | Any active call-control state → WRAPPING_UP / TERMINATED / CONNECTED / stay | Uses `didCurrentAgentLeaveMainInteraction`, `shouldWrapUp`, `shouldDowngradeConferenceToConnected` |
+| `ParticipantLeftConference`      | `PARTICIPANT_LEAVE`           | HELD / RESUME_INITIATING / CONSULTING / CONSULT_INITIATING / CONFERENCING → WRAPPING_UP / TERMINATED / CONNECTED / stay; CONNECTED / HOLD_INITIATING / CONF_INITIATING ignore | Uses `didCurrentAgentLeaveMainInteraction` (named self or omitted from participant map), `shouldWrapUp`, `shouldDowngradeConferenceToConnected` |
 | `AgentConsultConferenceEnded`    | `CONFERENCE_END`              | CONFERENCING → WRAPPING_UP / CONNECTED / TERMINATED        | Guard-based branch                                                                            |
 | `AgentConsultConferenceFailed`   | `CONFERENCE_FAILED`           | CONF_INITIATING → CONSULTING                               | Merge failed fallback                                                                         |
 | `AgentConferenceTransferred`     | `TRANSFER_CONFERENCE_SUCCESS` | CONSULTING/CONFERENCING branch logic                       | Initiator/receiver dependent                                                                  |

package/src/services/task/state-machine/guards.ts

@@ -364,10 +364,10 @@ export const guards = {
   /**
    * True when an updated lifecycle event shows that this agent left the main interaction.
    *
-   * Explicit self-participant evidence is authoritative. Main-call membership is used only
-   * for the from-conference nested-consult race where CONSULT_END still represents the agent as
-   * active on the consult leg after removing them from the main leg. Partial or ordinary call
-   * snapshots are not treated as a departure.
+   * Returns true when the event names this agent, or when this agent is absent from the
+   * updated participants map. EP-DN payloads remove the leaving participant instead of
+   * setting hasLeft. Remaining in the map with hasLeft, or disappearing only from
+   * mainCall media, is not treated as departure.
    */
   didCurrentAgentLeaveMainInteraction: ({context, event}: GuardParams): boolean => {
     const taskData = getTaskDataFromEvent(event);
@@ -383,65 +383,9 @@ export const guards = {
     if (Boolean(participantId) && participantId === selfAgentId) {
       return true;
     }
-
-    // Routing represents self-departure either by naming the participant or by retaining the
-    // participant entry with hasLeft set. Agent Desktop treats both representations as terminal.
-    const currentParticipant = taskData?.interaction?.participants?.[selfAgentId];
-    if (currentParticipant?.hasLeft === true) {
-      return true;
-    }
-
-    // A participant-left event that explicitly identifies somebody else must not use a
-    // potentially partial participant or media roster to infer that self also departed.
-    if (
-      event?.type === TaskEvent.PARTICIPANT_LEAVE &&
-      Boolean(participantId) &&
-      participantId !== selfAgentId
-    ) {
-      return false;
-    }
-
-    const previousParticipants = context.taskData?.interaction?.participants;
-    const updatedParticipants = taskData?.interaction?.participants;
-    const wasPreviouslyActive = Boolean(
-      previousParticipants?.[selfAgentId] && previousParticipants[selfAgentId].hasLeft !== true
-    );
-    // Some EP-DN lifecycle payloads remove the participant entry instead of setting hasLeft.
-    // Requiring a previously active entry prevents an incomplete initial snapshot from ending a task.
-    if (updatedParticipants && wasPreviouslyActive && !(selfAgentId in updatedParticipants)) {
-      return true;
-    }
-
-    const previousMainMedia = Object.values(context.taskData?.interaction?.media ?? {}).filter(
-      (media) => media?.mType === 'mainCall'
-    );
-    const updatedMainMedia = Object.values(taskData?.interaction?.media ?? {}).filter(
-      (media) => media?.mType === 'mainCall'
-    );
-    const wasPreviouslyInMainCall = previousMainMedia.some((media) =>
-      media.participants?.includes(selfAgentId)
-    );
-    const remainsInMainCall = updatedMainMedia.some((media) =>
-      media.participants?.includes(selfAgentId)
-    );
-    // A hasLeft participant returned above, so presence here means the updated map keeps self active.
-    const remainsActiveInParticipantMap = Boolean(currentParticipant);
-    const remainsOnConsultLeg = Object.values(taskData?.interaction?.media ?? {}).some(
-      (media) => media?.mType === MEDIA_TYPE_CONSULT && media.participants?.includes(selfAgentId)
-    );
-
-    // Agent Desktop uses mainCall membership for AgentConsultEnded cleanup. Restrict that fallback
-    // to a consult that originated from conference and require corroborating active-map and
-    // consult-leg membership so ordinary partial CONNECTED/HELD payloads cannot terminate a task.
-    if (
-      event?.type === TaskEvent.CONSULT_END &&
-      context.consultFromConference === true &&
-      updatedMainMedia.length > 0 &&
-      wasPreviouslyInMainCall &&
-      !remainsInMainCall &&
-      remainsActiveInParticipantMap &&
-      remainsOnConsultLeg
-    ) {
+    // EP-DN payloads remove the leaving participant from the map instead of setting hasLeft.
+    const participants = taskData?.interaction?.participants;
+    if (participants && !(selfAgentId in participants)) {
       return true;
     }