@webex/contact-center 3.12.0-llmrefactor.8 → 3.12.0-llmrefactor.9

package/dist/services/AnswerCallOnWebexService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_types","_Utils","_wxAppTelephonyUtils","e","__esModule","default","ANSWER_CALL_ON_WEBEX_FILE","markWxAppTelephonyError","error","source","marked","isWxAppTelephonyError","sourceObj","trackingId","details","status","statusCode","undefined","AnswerCallOnWebexService","constructor","webex","getTelephonyBaseUrl","services","internal","hydraUrl","_serviceUrls","hydra","get","Error","replace","telephonyRequest","resource","method","body","logMethod","uri","LoggerProxy","info","module","data","bodyKeys","Object","keys","request","addAuthHeader","detailedError","getErrorDetails","CC_FILE","answerCall","params","callId","endpointId","lineOwnerId","HTTP_METHODS","POST","METHODS","ACCEPT","rejectCall","REJECT","muteCall","TOGGLE_MUTE","unmuteCall","transmitDtmf","dtmf","TRANSMIT_DTMF","getCallDetails","lineOwnerIdQuery","encodeURIComponent","GET_CALL_DETAILS_ON_WEBEX","response","GET","isWxAppCallNotFoundError","err","String","message","exports"],"sources":["AnswerCallOnWebexService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const sourceObj = source as {\n    details?: {trackingId?: string; status?: number | string};\n    statusCode?: number;\n    status?: number | string;\n  };\n  const trackingId = sourceObj?.details?.trackingId;\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = sourceObj?.statusCode ?? sourceObj?.details?.status ?? sourceObj?.status;\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      return (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n    } catch (error) {\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.info('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callId},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,oBAAA,GAAAJ,OAAA;AAA+D,SAAAD,uBAAAM,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE/D,MAAMG,yBAAyB,GAAG,0BAA0B;AAQ5D,MAAMC,uBAAuB,GAAGA,CAACC,KAAY,EAAEC,MAAe,KAA0B;EACtF,MAAMC,MAAM,GAAGF,KAA4B;EAC3CE,MAAM,CAACC,qBAAqB,GAAG,IAAI;EACnC,MAAMC,SAAS,GAAGH,MAIjB;EACD,MAAMI,UAAU,GAAGD,SAAS,EAAEE,OAAO,EAAED,UAAU;EACjD,IAAIA,UAAU,EAAE;IACdH,MAAM,CAACG,UAAU,GAAGA,UAAU;EAChC;EACA,MAAME,MAAM,GAAGH,SAAS,EAAEI,UAAU,IAAIJ,SAAS,EAAEE,OAAO,EAAEC,MAAM,IAAIH,SAAS,EAAEG,MAAM;EACvF,IAAIA,MAAM,KAAKE,SAAS,EAAE;IACxBP,MAAM,CAACK,MAAM,GAAGA,MAAM;EACxB;EAEA,OAAOL,MAAM;AACf,CAAC;AAqBD;AACA;AACA;AACA;AACe,MAAMQ,wBAAwB,CAAC;EAG5CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,mBAAmBA,CAAA,EAAW;IACpC,MAAMC,QAAQ,GAAG,IAAI,CAACF,KAAK,CAACG,QAAQ,CAACD,QAAQ;IAC7C,MAAME,QAAQ,GAAGF,QAAQ,CAACG,YAAY,EAAEC,KAAK,IAAIJ,QAAQ,CAACK,GAAG,CAAC,OAAO,CAAC;IAEtE,IAAI,CAACH,QAAQ,EAAE;MACb,MAAM,IAAII,KAAK,CAAC,mCAAmC,CAAC;IACtD;IAEA,OAAO,GAAGJ,QAAQ,CAACK,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,kBAAkB;EACzD;EAEA,MAAcC,gBAAgBA,CAC5BC,QAAgB,EAChBC,MAAoB,EACpBC,IAA6B,EAC7BC,SAAiB,EACO;IACxB,IAAI;MACF,MAAMC,GAAG,GAAG,GAAG,IAAI,CAACd,mBAAmB,CAAC,CAAC,GAAGU,QAAQ,EAAE;MAEtDK,oBAAW,CAACC,IAAI,CAAC,4BAA4BH,SAAS,UAAU,EAAE;QAChEI,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEE,SAAS;QACjBK,IAAI,EAAE;UAACJ,GAAG;UAAEK,QAAQ,EAAEC,MAAM,CAACC,IAAI,CAACT,IAAI;QAAC;MACzC,CAAC,CAAC;MAEF,OAAQ,MAAM,IAAI,CAACb,KAAK,CAACuB,OAAO,CAAC;QAC/BR,GAAG;QACHH,MAAM;QACNC,IAAI;QACJW,aAAa,EAAE;MACjB,CAAC,CAAC;IACJ,CAAC,CAAC,OAAOpC,KAAK,EAAE;MACd4B,oBAAW,CAAC5B,KAAK,CAAC,4BAA4B0B,SAAS,YAAY1B,KAAK,EAAE,EAAE;QAC1E8B,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEE;MACV,CAAC,CAAC;MACF,MAAM;QAAC1B,KAAK,EAAEqC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAACtC,KAAK,EAAE0B,SAAS,EAAEa,kBAAO,CAAC;MACzE,MAAMxC,uBAAuB,CAACsC,aAAa,EAAErC,KAAK,CAAC;IACrD;EACF;EAEOwC,UAAUA,CAACC,MAAwB,EAA0B;IAClE,MAAM;MAACC,MAAM;MAAEC,UAAU;MAAEC;IAAW,CAAC,GAAGH,MAAM;IAEhD,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MACEJ,MAAM;MACNC,UAAU;MACV,IAAIC,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IACtC,CAAC,EACDG,kBAAO,CAACC,MACV,CAAC;EACH;EAEOC,UAAUA,CAACR,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACG,MACV,CAAC;EACH;EAEOC,QAAQA,CAACV,MAAoB,EAA0B;IAC5D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,OAAO,EACPuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOC,UAAUA,CAACZ,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,SAAS,EACTuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOE,YAAYA,CAACb,MAA0B,EAA0B;IACtE,MAAM;MAACC,MAAM;MAAEa,IAAI;MAAEX;IAAW,CAAC,GAAGH,MAAM;IAE1C,OAAO,IAAI,CAACnB,gBAAgB,CAC1B,eAAe,EACfuB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAEa,IAAI;MAAE,IAAIX,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EACrDG,kBAAO,CAACS,aACV,CAAC;EACH;EAEA,MAAaC,cAAcA,CAAChB,MAAoB,EAAgC;IAC9E,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IACpC,MAAMiB,gBAAgB,GAAGd,WAAW,GAAG,gBAAgBe,kBAAkB,CAACf,WAAW,CAAC,EAAE,GAAG,EAAE;IAC7F,MAAMjB,GAAG,GAAG,GAAG,IAAI,CAACd,mBAAmB,CAAC,CAAC,IAAI6B,MAAM,GAAGgB,gBAAgB,EAAE;IAExE,IAAI;MACF9B,oBAAW,CAACC,IAAI,CAAC,iDAAiD,EAAE;QAClEC,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEuB,kBAAO,CAACa,yBAAyB;QACzC7B,IAAI,EAAE;UAACW;QAAM;MACf,CAAC,CAAC;MAEF,MAAMmB,QAAQ,GAAI,MAAM,IAAI,CAACjD,KAAK,CAACuB,OAAO,CAAC;QACzCR,GAAG;QACHH,MAAM,EAAEqB,mBAAY,CAACiB,GAAG;QACxB1B,aAAa,EAAE;MACjB,CAAC,CAAmB;MAEpB,OAAQyB,QAAQ,CAACpC,IAAI,IAAI,CAAC,CAAC;IAC7B,CAAC,CAAC,OAAOzB,KAAK,EAAE;MACd,IAAI,IAAA+D,6CAAwB,EAAC/D,KAAK,CAAC,EAAE;QACnC,MAAMgE,GAAG,GACPhE,KAAK,YAAYoB,KAAK,GAClBpB,KAAK,GACL,IAAIoB,KAAK,CAAC6C,MAAM,CAAEjE,KAAK,EAAyBkE,OAAO,IAAIlE,KAAK,CAAC,CAAC;QACxE,MAAMD,uBAAuB,CAACiE,GAAG,EAAEhE,KAAK,CAAC;MAC3C;MAEA4B,oBAAW,CAAC5B,KAAK,CAAC,mDAAmDA,KAAK,EAAE,EAAE;QAC5E8B,MAAM,EAAEhC,yBAAyB;QACjC0B,MAAM,EAAEuB,kBAAO,CAACa;MAClB,CAAC,CAAC;MACF,MAAM;QAAC5D,KAAK,EAAEqC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAC5CtC,KAAK,EACL+C,kBAAO,CAACa,yBAAyB,EACjCrB,kBACF,CAAC;MACD,MAAMxC,uBAAuB,CAACsC,aAAa,EAAErC,KAAK,CAAC;IACrD;EACF;AACF;AAACmE,OAAA,CAAAtE,OAAA,GAAAa,wBAAA","ignoreList":[]}
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LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst extractWxAppTrackingId = (source: unknown): string | undefined => {\n  const sourceObj = source as {details?: {trackingId?: string}; trackingId?: string};\n\n  return sourceObj?.details?.trackingId || sourceObj?.trackingId;\n};\n\nconst extractWxAppHttpStatus = (source: unknown): number | string | undefined => {\n  const obj = source as {\n    statusCode?: number;\n    status?: number | string;\n    details?: {status?: number | string};\n  };\n\n  return obj?.statusCode ?? obj?.status ?? obj?.details?.status;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const trackingId = extractWxAppTrackingId(source);\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = extractWxAppHttpStatus(source);\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private extractTrackingId(source: unknown): string | undefined {\n    return extractWxAppTrackingId(source);\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} success`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {statusCode: response.statusCode},\n      });\n\n      return response;\n    } catch (error) {\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.info('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callId},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  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package/dist/services/WebexCrossClientService.js

@@ -6,6 +6,8 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = void 0;
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _constants = require("../constants");
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants2 = require("../metrics/constants");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 const WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';
 const DEFAULT_CROSS_CLIENT_STATE_TTL = 900;
@@ -22,6 +24,8 @@ class WebexCrossClientService {
   appName = DEFAULT_APP_NAME;
   /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */
   refreshGeneration = 0;
+  /** Monotonic id for usersub publish metrics timers; stale publishes cancel only their own timer. */
+  usersubPublishMetricsId = 0;
   constructor(webex) {
     this.webex = webex;
   }
@@ -118,13 +122,18 @@ class WebexCrossClientService {
     const userId = options?.userId ?? this.webex.internal.device?.userId;
     const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;
     const appName = options?.appName ?? DEFAULT_APP_NAME;
+    const trackPublishMetrics = options?.trackPublishMetrics ?? false;
     this.appName = appName;
     if (!userId) {
-      throw new Error('User ID is unavailable for cross-client publish');
+      const error = 'User ID is unavailable for cross-client publish';
+      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);
+      throw new Error(error);
     }
     const deviceUrl = this.getDeviceUrl();
     if (!deviceUrl) {
-      throw new Error('Device URL is unavailable for cross-client publish');
+      const error = 'Device URL is unavailable for cross-client publish';
+      this.trackUsersubPreflightFailure(enable, 'device_url_unavailable', error, trackPublishMetrics);
+      throw new Error(error);
     }
     const composition = {
       devices: [{
@@ -135,8 +144,35 @@ class WebexCrossClientService {
         }
       }]
     };
-    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');
+    const metricsManager = _MetricsManager.default.getInstance();
+    const usersubPublishEventKeys = [_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED];
+    let publishMetricsId = 0;
+    if (trackPublishMetrics) {
+      this.usersubPublishMetricsId += 1;
+      publishMetricsId = this.usersubPublishMetricsId;
+      metricsManager.timeEvent(usersubPublishEventKeys);
+    }
+    try {
+      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');
+    } catch (error) {
+      if (trackPublishMetrics) {
+        if (operationGeneration !== this.refreshGeneration) {
+          if (publishMetricsId === this.usersubPublishMetricsId) {
+            metricsManager.cancelTimedEvent(usersubPublishEventKeys);
+          }
+        } else {
+          metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
+            enableWxBetterTogether: enable,
+            error: error instanceof Error ? error.toString() : String(error)
+          }, ['operational', 'behavioral']);
+        }
+      }
+      throw error;
+    }
     if (operationGeneration !== this.refreshGeneration) {
+      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {
+        metricsManager.cancelTimedEvent(usersubPublishEventKeys);
+      }
       return;
     }
     this.answerCallsState = enable;
@@ -146,6 +182,11 @@ class WebexCrossClientService {
       this.refreshGeneration += 1;
       this.clearRefreshTimer();
     }
+    if (trackPublishMetrics) {
+      metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS, {
+        enableWxBetterTogether: enable
+      }, ['operational', 'behavioral']);
+    }
     _loggerProxy.default.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
       module: WEBEX_CROSS_CLIENT_FILE,
       method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,
@@ -156,6 +197,16 @@ class WebexCrossClientService {
       }
     });
   }
+  trackUsersubPreflightFailure(enable, skipReason, error, trackPublishMetrics) {
+    if (!trackPublishMetrics) {
+      return;
+    }
+    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
+      enableWxBetterTogether: enable,
+      skipReason,
+      error
+    }, ['operational', 'behavioral']);
+  }
   teardown() {
     this.refreshGeneration += 1;
     this.clearRefreshTimer();

package/dist/services/WebexCrossClientService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WEBEX_CROSS_CLIENT_FILE","DEFAULT_CROSS_CLIENT_STATE_TTL","EXPIRATION_OFFSET_MS","DEFAULT_APP_NAME","REFRESH_RETRY_DELAY_MS","MAX_REFRESH_RETRIES","WebexCrossClientService","answerCallsState","appName","refreshGeneration","constructor","webex","extractDeviceIdFromUrl","url","match","getDeviceUrl","internal","device","clearRefreshTimer","refreshTimer","clearTimeout","undefined","refreshRetryTimer","scheduleRefreshRetry","userId","ttl","scheduledGeneration","retryAttempt","setTimeout","setManageWebexCallingInWxcc","error","LoggerProxy","module","method","METHODS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","startRefreshTimer","refreshTime","publishCrossClientState","users","composition","logContext","body","compositions","type","request","service","resource","then","response","catch","Promise","reject","enable","options","operationGeneration","Error","deviceUrl","devices","deviceId","state","info","data","teardown","isAnswerCallsStateActive","exports"],"sources":["WebexCrossClientService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';\nconst DEFAULT_CROSS_CLIENT_STATE_TTL = 900;\nconst EXPIRATION_OFFSET_MS = 60_000;\n/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */\nconst DEFAULT_APP_NAME = 'wxcc';\nconst REFRESH_RETRY_DELAY_MS = 30_000;\nconst MAX_REFRESH_RETRIES = 3;\n\ntype RefreshTimer = ReturnType<typeof setTimeout>;\n\n/**\n * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).\n */\nexport default class WebexCrossClientService {\n  private webex: WebexSDK;\n  private refreshTimer?: RefreshTimer;\n  private refreshRetryTimer?: RefreshTimer;\n  private answerCallsState = false;\n  private appName = DEFAULT_APP_NAME;\n  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */\n  private refreshGeneration = 0;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private extractDeviceIdFromUrl(url: string): string {\n    const match = url.match(/\\/devices\\/([^/?]+)/);\n\n    return match ? match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    this.appName = appName;\n\n    if (!userId) {\n      throw new Error('User ID is unavailable for cross-client publish');\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      throw new Error('Device URL is unavailable for cross-client publish');\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n\n    if (operationGeneration !== this.refreshGeneration) {\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","e","__esModule","default","WEBEX_CROSS_CLIENT_FILE","DEFAULT_CROSS_CLIENT_STATE_TTL","EXPIRATION_OFFSET_MS","DEFAULT_APP_NAME","REFRESH_RETRY_DELAY_MS","MAX_REFRESH_RETRIES","WebexCrossClientService","answerCallsState","appName","refreshGeneration","usersubPublishMetricsId","constructor","webex","extractDeviceIdFromUrl","url","match","getDeviceUrl","internal","device","clearRefreshTimer","refreshTimer","clearTimeout","undefined","refreshRetryTimer","scheduleRefreshRetry","userId","ttl","scheduledGeneration","retryAttempt","setTimeout","setManageWebexCallingInWxcc","error","LoggerProxy","module","method","METHODS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","startRefreshTimer","refreshTime","publishCrossClientState","users","composition","logContext","body","compositions","type","request","service","resource","then","response","catch","Promise","reject","enable","options","operationGeneration","trackPublishMetrics","trackUsersubPreflightFailure","Error","deviceUrl","devices","deviceId","state","metricsManager","MetricsManager","getInstance","usersubPublishEventKeys","METRIC_EVENT_NAMES","WXAPP_USERSUB_PUBLISH_SUCCESS","WXAPP_USERSUB_PUBLISH_FAILED","publishMetricsId","timeEvent","cancelTimedEvent","trackEvent","enableWxBetterTogether","toString","String","info","data","skipReason","teardown","isAnswerCallsStateActive","exports"],"sources":["WebexCrossClientService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\nconst WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';\nconst DEFAULT_CROSS_CLIENT_STATE_TTL = 900;\nconst EXPIRATION_OFFSET_MS = 60_000;\n/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */\nconst DEFAULT_APP_NAME = 'wxcc';\nconst REFRESH_RETRY_DELAY_MS = 30_000;\nconst MAX_REFRESH_RETRIES = 3;\n\ntype RefreshTimer = ReturnType<typeof setTimeout>;\n\n/**\n * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).\n */\nexport default class WebexCrossClientService {\n  private webex: WebexSDK;\n  private refreshTimer?: RefreshTimer;\n  private refreshRetryTimer?: RefreshTimer;\n  private answerCallsState = false;\n  private appName = DEFAULT_APP_NAME;\n  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */\n  private refreshGeneration = 0;\n  /** Monotonic id for usersub publish metrics timers; stale publishes cancel only their own timer. */\n  private usersubPublishMetricsId = 0;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private extractDeviceIdFromUrl(url: string): string {\n    const match = url.match(/\\/devices\\/([^/?]+)/);\n\n    return match ? match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string; trackPublishMetrics?: boolean}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    const trackPublishMetrics = options?.trackPublishMetrics ?? false;\n    this.appName = appName;\n\n    if (!userId) {\n      const error = 'User ID is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);\n      throw new Error(error);\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      const error = 'Device URL is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(\n        enable,\n        'device_url_unavailable',\n        error,\n        trackPublishMetrics\n      );\n      throw new Error(error);\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    const metricsManager = MetricsManager.getInstance();\n    const usersubPublishEventKeys = [\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n    ];\n\n    let publishMetricsId = 0;\n    if (trackPublishMetrics) {\n      this.usersubPublishMetricsId += 1;\n      publishMetricsId = this.usersubPublishMetricsId;\n      metricsManager.timeEvent(usersubPublishEventKeys);\n    }\n\n    try {\n      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n    } catch (error) {\n      if (trackPublishMetrics) {\n        if (operationGeneration !== this.refreshGeneration) {\n          if (publishMetricsId === this.usersubPublishMetricsId) {\n            metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n          }\n        } else {\n          metricsManager.trackEvent(\n            METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n            {\n              enableWxBetterTogether: enable,\n              error: error instanceof Error ? error.toString() : String(error),\n            },\n            ['operational', 'behavioral']\n          );\n        }\n      }\n\n      throw error;\n    }\n\n    if (operationGeneration !== this.refreshGeneration) {\n      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {\n        metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n      }\n\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    if (trackPublishMetrics) {\n      metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n        {enableWxBetterTogether: enable},\n        ['operational', 'behavioral']\n      );\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  private trackUsersubPreflightFailure(\n    enable: boolean,\n    skipReason: 'user_id_unavailable' | 'device_url_unavailable',\n    error: string,\n    trackPublishMetrics: boolean\n  ): void {\n    if (!trackPublishMetrics) {\n      return;\n    }\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n      {\n        enableWxBetterTogether: enable,\n        skipReason,\n        error,\n      },\n      ['operational', 'behavioral']\n    );\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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package/dist/services/WxAppTelephonyMercurySync.js

@@ -6,6 +6,9 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_MUTED = void 0;
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _constants = require("../constants");
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants2 = require("../metrics/constants");
+var _wxAppDiagnosticLogging = require("./wxAppDiagnosticLogging");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 const WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';
 const TELEPHONY_CALL_MUTED = exports.TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';
@@ -31,19 +34,27 @@ class WxAppTelephonyMercurySync {
       muted
     } = event?.data ?? {};
     if (!actorId || !callId || muted === undefined) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        dropReason: 'missing_mercury_event_fields'
+      });
       return;
     }
     const decodedActorId = this.decodeBase64(actorId);
     const decodedCallId = this.decodeBase64(callId);
     if (!decodedActorId.endsWith(agentId)) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: (0, _wxAppDiagnosticLogging.callIdSuffix)(decodedCallId),
+        dropReason: 'actor_id_mismatch'
+      });
       return;
     }
-    _loggerProxy.default.info('WxApp telephony mute state sync received', {
-      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
-      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,
-      data: {
-        muted
-      }
+    (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+      phase: 'received',
+      muted,
+      callIdSuffix: (0, _wxAppDiagnosticLogging.callIdSuffix)(decodedCallId)
     });
     this.muteChangeHandler?.(decodedCallId, muted);
   };
@@ -55,6 +66,9 @@ class WxAppTelephonyMercurySync {
         module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
         method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
       });
+      _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED, {
+        error: 'Mercury is unavailable for wxApp mute sync'
+      }, ['operational', 'behavioral']);
       return;
     }
     this.subscribedAgentId = agentId;
@@ -67,6 +81,7 @@ class WxAppTelephonyMercurySync {
     };
     mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
     mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS, {}, ['operational', 'behavioral']);
     _loggerProxy.default.info('Subscribed to wxApp telephony Mercury mute sync', {
       module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
       method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY

package/dist/services/WxAppTelephonyMercurySync.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","decodedActorId","decodedCallId","endsWith","LoggerProxy","info","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","error","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      return;\n    }\n\n    LoggerProxy.info('WxApp telephony mute state sync received', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      data: {muted},\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AAAqC,SAAAD,uBAAAG,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAGrC,MAAMG,iCAAiC,GAAG,2BAA2B;AAE9D,MAAMC,oBAAoB,GAAAC,OAAA,CAAAD,oBAAA,GAAG,6BAA6B;AAC1D,MAAME,sBAAsB,GAAAD,OAAA,CAAAC,sBAAA,GAAG,+BAA+B;AAYrE;AACA;AACA;AACe,MAAMC,yBAAyB,CAAC;EAO7CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,YAAYA,CAACC,KAAa,EAAU;IAC1C,IAAI;MACF,OAAOC,IAAI,CAACD,KAAK,CAAC;IACpB,CAAC,CAAC,MAAM;MACN,OAAOA,KAAK;IACd;EACF;EAEQE,oBAAoB,GAAGA,CAACC,OAAe,EAAEC,KAAgC,KAAW;IAC1F,MAAM;MAACC,OAAO;MAAEC,MAAM;MAAEC;IAAK,CAAC,GAAGH,KAAK,EAAEI,IAAI,IAAI,CAAC,CAAC;IAClD,IAAI,CAACH,OAAO,IAAI,CAACC,MAAM,IAAIC,KAAK,KAAKE,SAAS,EAAE;MAC9C;IACF;IAEA,MAAMC,cAAc,GAAG,IAAI,CAACX,YAAY,CAACM,OAAO,CAAC;IACjD,MAAMM,aAAa,GAAG,IAAI,CAACZ,YAAY,CAACO,MAAM,CAAC;IAE/C,IAAI,CAACI,cAAc,CAACE,QAAQ,CAACT,OAAO,CAAC,EAAE;MACrC;IACF;IAEAU,oBAAW,CAACC,IAAI,CAAC,0CAA0C,EAAE;MAC3DC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC,4BAA4B;MAC5CV,IAAI,EAAE;QAACD;MAAK;IACd,CAAC,CAAC;IAEF,IAAI,CAACY,iBAAiB,GAAGR,aAAa,EAAEJ,KAAK,CAAC;EAChD,CAAC;EAEMa,SAASA,CAACjB,OAAe,EAAEkB,YAA+B,EAAQ;IACvE,IAAI,CAACC,WAAW,CAAC,CAAC;IAElB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAC3C,IAAI,CAACA,OAAO,EAAE;MACZV,oBAAW,CAACY,KAAK,CAAC,4CAA4C,EAAE;QAC9DV,MAAM,EAAEvB,iCAAiC;QACzCwB,MAAM,EAAEC,kBAAO,CAACC;MAClB,CAAC,CAAC;MAEF;IACF;IAEA,IAAI,CAACQ,iBAAiB,GAAGvB,OAAO;IAChC,IAAI,CAACgB,iBAAiB,GAAGE,YAAY;IAErC,IAAI,CAACM,gBAAgB,GAAIvB,KAAgC,IAAK;MAC5D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IACD,IAAI,CAACwB,kBAAkB,GAAIxB,KAAgC,IAAK;MAC9D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IAEDmB,OAAO,CAACM,EAAE,CAACpC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IACvDJ,OAAO,CAACM,EAAE,CAAClC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAE3Df,oBAAW,CAACC,IAAI,CAAC,iDAAiD,EAAE;MAClEC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC;IAClB,CAAC,CAAC;EACJ;EAEOI,WAAWA,CAAA,EAAS;IACzB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAE3C,IAAIA,OAAO,IAAI,IAAI,CAACI,gBAAgB,EAAE;MACpCJ,OAAO,CAACO,GAAG,CAACrC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IAC1D;IACA,IAAIJ,OAAO,IAAI,IAAI,CAACK,kBAAkB,EAAE;MACtCL,OAAO,CAACO,GAAG,CAACnC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAC9D;IAEA,IAAI,CAACF,iBAAiB,GAAGjB,SAAS;IAClC,IAAI,CAACU,iBAAiB,GAAGV,SAAS;IAClC,IAAI,CAACkB,gBAAgB,GAAGlB,SAAS;IACjC,IAAI,CAACmB,kBAAkB,GAAGnB,SAAS;EACrC;EAEOsB,YAAYA,CAAA,EAAY;IAC7B,OAAOC,OAAO,CAAC,IAAI,CAACN,iBAAiB,IAAI,IAAI,CAACP,iBAAiB,CAAC;EAClE;AACF;AAACzB,OAAA,CAAAH,OAAA,GAAAK,yBAAA","ignoreList":[]}
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","_wxAppDiagnosticLogging","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","logWxAppMercuryMuteSync","phase","dropReason","decodedActorId","decodedCallId","endsWith","callIdSuffix","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","LoggerProxy","error","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","MetricsManager","getInstance","trackEvent","METRIC_EVENT_NAMES","WXAPP_MERCURY_SUBSCRIBE_FAILED","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","info","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {callIdSuffix, logWxAppMercuryMuteSync} from './wxAppDiagnosticLogging';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        dropReason: 'missing_mercury_event_fields',\n      });\n\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        muted,\n        callIdSuffix: callIdSuffix(decodedCallId),\n        dropReason: 'actor_id_mismatch',\n      });\n\n      return;\n    }\n\n    logWxAppMercuryMuteSync({\n      phase: 'received',\n      muted,\n      callIdSuffix: callIdSuffix(decodedCallId),\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      MetricsManager.getInstance().trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED,\n        {error: 'Mercury is unavailable for wxApp mute sync'},\n        ['operational', 'behavioral']\n      );\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS,\n      {},\n      ['operational', 'behavioral']\n    );\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AAEA,IAAAE,eAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AACA,IAAAI,uBAAA,GAAAJ,OAAA;AAA+E,SAAAD,uBAAAM,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE/E,MAAMG,iCAAiC,GAAG,2BAA2B;AAE9D,MAAMC,oBAAoB,GAAAC,OAAA,CAAAD,oBAAA,GAAG,6BAA6B;AAC1D,MAAME,sBAAsB,GAAAD,OAAA,CAAAC,sBAAA,GAAG,+BAA+B;AAYrE;AACA;AACA;AACe,MAAMC,yBAAyB,CAAC;EAO7CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,YAAYA,CAACC,KAAa,EAAU;IAC1C,IAAI;MACF,OAAOC,IAAI,CAACD,KAAK,CAAC;IACpB,CAAC,CAAC,MAAM;MACN,OAAOA,KAAK;IACd;EACF;EAEQE,oBAAoB,GAAGA,CAACC,OAAe,EAAEC,KAAgC,KAAW;IAC1F,MAAM;MAACC,OAAO;MAAEC,MAAM;MAAEC;IAAK,CAAC,GAAGH,KAAK,EAAEI,IAAI,IAAI,CAAC,CAAC;IAClD,IAAI,CAACH,OAAO,IAAI,CAACC,MAAM,IAAIC,KAAK,KAAKE,SAAS,EAAE;MAC9C,IAAAC,+CAAuB,EAAC;QACtBC,KAAK,EAAE,SAAS;QAChBC,UAAU,EAAE;MACd,CAAC,CAAC;MAEF;IACF;IAEA,MAAMC,cAAc,GAAG,IAAI,CAACd,YAAY,CAACM,OAAO,CAAC;IACjD,MAAMS,aAAa,GAAG,IAAI,CAACf,YAAY,CAACO,MAAM,CAAC;IAE/C,IAAI,CAACO,cAAc,CAACE,QAAQ,CAACZ,OAAO,CAAC,EAAE;MACrC,IAAAO,+CAAuB,EAAC;QACtBC,KAAK,EAAE,SAAS;QAChBJ,KAAK;QACLS,YAAY,EAAE,IAAAA,oCAAY,EAACF,aAAa,CAAC;QACzCF,UAAU,EAAE;MACd,CAAC,CAAC;MAEF;IACF;IAEA,IAAAF,+CAAuB,EAAC;MACtBC,KAAK,EAAE,UAAU;MACjBJ,KAAK;MACLS,YAAY,EAAE,IAAAA,oCAAY,EAACF,aAAa;IAC1C,CAAC,CAAC;IAEF,IAAI,CAACG,iBAAiB,GAAGH,aAAa,EAAEP,KAAK,CAAC;EAChD,CAAC;EAEMW,SAASA,CAACf,OAAe,EAAEgB,YAA+B,EAAQ;IACvE,IAAI,CAACC,WAAW,CAAC,CAAC;IAElB,MAAMC,OAAO,GAAG,IAAI,CAACvB,KAAK,CAACwB,QAAQ,CAACD,OAAO;IAC3C,IAAI,CAACA,OAAO,EAAE;MACZE,oBAAW,CAACC,KAAK,CAAC,4CAA4C,EAAE;QAC9DC,MAAM,EAAEjC,iCAAiC;QACzCkC,MAAM,EAAEC,kBAAO,CAACC;MAClB,CAAC,CAAC;MAEFC,uBAAc,CAACC,WAAW,CAAC,CAAC,CAACC,UAAU,CACrCC,8BAAkB,CAACC,8BAA8B,EACjD;QAACT,KAAK,EAAE;MAA4C,CAAC,EACrD,CAAC,aAAa,EAAE,YAAY,CAC9B,CAAC;MAED;IACF;IAEA,IAAI,CAACU,iBAAiB,GAAG/B,OAAO;IAChC,IAAI,CAACc,iBAAiB,GAAGE,YAAY;IAErC,IAAI,CAACgB,gBAAgB,GAAI/B,KAAgC,IAAK;MAC5D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IACD,IAAI,CAACgC,kBAAkB,GAAIhC,KAAgC,IAAK;MAC9D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IAEDiB,OAAO,CAACgB,EAAE,CAAC5C,oBAAoB,EAAE,IAAI,CAAC0C,gBAAgB,CAAC;IACvDd,OAAO,CAACgB,EAAE,CAAC1C,sBAAsB,EAAE,IAAI,CAACyC,kBAAkB,CAAC;IAE3DP,uBAAc,CAACC,WAAW,CAAC,CAAC,CAACC,UAAU,CACrCC,8BAAkB,CAACM,+BAA+B,EAClD,CAAC,CAAC,EACF,CAAC,aAAa,EAAE,YAAY,CAC9B,CAAC;IAEDf,oBAAW,CAACgB,IAAI,CAAC,iDAAiD,EAAE;MAClEd,MAAM,EAAEjC,iCAAiC;MACzCkC,MAAM,EAAEC,kBAAO,CAACC;IAClB,CAAC,CAAC;EACJ;EAEOR,WAAWA,CAAA,EAAS;IACzB,MAAMC,OAAO,GAAG,IAAI,CAACvB,KAAK,CAACwB,QAAQ,CAACD,OAAO;IAE3C,IAAIA,OAAO,IAAI,IAAI,CAACc,gBAAgB,EAAE;MACpCd,OAAO,CAACmB,GAAG,CAAC/C,oBAAoB,EAAE,IAAI,CAAC0C,gBAAgB,CAAC;IAC1D;IACA,IAAId,OAAO,IAAI,IAAI,CAACe,kBAAkB,EAAE;MACtCf,OAAO,CAACmB,GAAG,CAAC7C,sBAAsB,EAAE,IAAI,CAACyC,kBAAkB,CAAC;IAC9D;IAEA,IAAI,CAACF,iBAAiB,GAAGzB,SAAS;IAClC,IAAI,CAACQ,iBAAiB,GAAGR,SAAS;IAClC,IAAI,CAAC0B,gBAAgB,GAAG1B,SAAS;IACjC,IAAI,CAAC2B,kBAAkB,GAAG3B,SAAS;EACrC;EAEOgC,YAAYA,CAAA,EAAY;IAC7B,OAAOC,OAAO,CAAC,IAAI,CAACR,iBAAiB,IAAI,IAAI,CAACjB,iBAAiB,CAAC;EAClE;AACF;AAACvB,OAAA,CAAAH,OAAA,GAAAK,yBAAA","ignoreList":[]}

package/dist/services/task/voice/Voice.js

@@ -15,6 +15,7 @@ var _stateMachine = require("../state-machine");
 var _TaskUtils = require("../TaskUtils");
 var _wxAppTelephonyUtils = require("../../wxAppTelephonyUtils");
 var _wxAppVoiceMethods = require("./wxAppVoiceMethods");
+var _wxAppDiagnosticLogging = require("../../wxAppDiagnosticLogging");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 class Voice extends _Task.default {
   static WXAPP_MUTE_SYNC_RETRY_DELAY_MS = 50;
@@ -23,6 +24,8 @@ class Voice extends _Task.default {
   wxAppMuted = false;
   wxAppAnswerPending = false;
   wxAppAcceptInFlight = false;
+  wxAppMuteToggleTail = Promise.resolve();
+  wxAppDtmfTail = Promise.resolve();
   constructor(contact, data, callOptions, wrapupData, agentId) {
     const resolvedOptions = {
       isEndTaskEnabled: callOptions?.isEndTaskEnabled ?? true,
@@ -43,6 +46,7 @@ class Voice extends _Task.default {
       enableWxBetterTogether: this.enableWxBetterTogether,
       answerCallOnWebexService: this.answerCallOnWebexService,
       agentId: this.agentId,
+      metricsManager: this.metricsManager,
       getTaskData: () => this.data,
       getTaskState: () => this.stateMachineService?.getSnapshot?.()?.value,
       getWxAppMuted: () => this.wxAppMuted,
@@ -86,15 +90,84 @@ class Voice extends _Task.default {
     };
     this.updateUiControls(true);
   }
+  updateUiControls(forceEmit = false) {
+    super.updateUiControls(forceEmit);
+    this.logWxAppOfferDecisionIfNeeded();
+  }
+  logWxAppOfferDecisionIfNeeded() {
+    if (!this.enableWxBetterTogether) {
+      return;
+    }
+    const state = this.stateMachineService?.getSnapshot?.()?.value;
+    if (state !== _stateMachine.TaskState.OFFERED) {
+      return;
+    }
+    const accept = this.currentUiControls?.main?.accept;
+    if (!accept?.isVisible) {
+      return;
+    }
+    const deps = this.getWxAppVoiceDependencies();
+    const isOutdial = this.data?.interaction?.outboundType === 'OUTDIAL';
+    const isWxAppInboundOffer = this.isWebexAppInboundCallingOffer();
+    const isWxAppOutdialOffer = this.isWebexAppCallingOffer() && isOutdial;
+    const deviceDetails = (0, _wxAppVoiceMethods.getCallingDeviceDetails)(deps);
+    const acceptReason = (0, _wxAppDiagnosticLogging.deriveWxAppAcceptReason)({
+      isWxAppInboundOffer,
+      isWxAppOutdialOffer,
+      isWebrtc: this.uiControlConfig.voiceVariant === _types.VOICE_VARIANT.WEBRTC,
+      isOutdial,
+      wxAppAcceptInFlight: this.wxAppAcceptInFlight,
+      wxAppAnswerPending: this.wxAppAnswerPending,
+      enableWxBetterTogether: this.enableWxBetterTogether,
+      hasDeviceCallId: Boolean(deviceDetails?.deviceCallId)
+    });
+    if (acceptReason === this.lastLoggedWxAppAcceptReason) {
+      return;
+    }
+    this.lastLoggedWxAppAcceptReason = acceptReason;
+    (0, _wxAppDiagnosticLogging.logWxAppOfferDecision)({
+      interactionId: this.data.interactionId,
+      acceptVisible: accept.isVisible,
+      acceptEnabled: accept.isEnabled,
+      acceptReason,
+      wxAppParticipantDeviceType: deviceDetails?.deviceType,
+      hasDeviceCallId: Boolean(deviceDetails?.deviceCallId)
+    });
+  }
   applyWxAppMuteStateFromSync(incomingCallId, muted) {
     if (!this.enableWxBetterTogether) {
       return;
     }
     const activeCallId = this.getWebexCallingCallId();
-    if (!activeCallId || !incomingCallId.endsWith(activeCallId) || this.wxAppMuted === muted) {
+    const incomingSuffix = (0, _wxAppDiagnosticLogging.callIdSuffix)(incomingCallId);
+    const activeSuffix = (0, _wxAppDiagnosticLogging.callIdSuffix)(activeCallId);
+    if (!activeCallId || !incomingCallId.endsWith(activeCallId)) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: incomingSuffix,
+        interactionId: this.data.interactionId,
+        dropReason: !activeCallId ? 'no_active_wxApp_call' : 'call_id_mismatch'
+      });
+      return;
+    }
+    if (this.wxAppMuted === muted) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: incomingSuffix,
+        interactionId: this.data.interactionId,
+        dropReason: 'mute_state_unchanged'
+      });
       return;
     }
     this.wxAppMuted = muted;
+    (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+      phase: 'applied',
+      muted,
+      callIdSuffix: activeSuffix,
+      interactionId: this.data.interactionId
+    });
     this.emit(_types.TASK_EVENTS.TASK_WXAPP_MUTE_STATE_UPDATED, {
       muted
     });
@@ -261,9 +334,9 @@ class Voice extends _Task.default {
     try {
       this.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]);
       this.setWxAppAnswerPending(false);
-      const response = await this.contact.cancelTask({
+      const response = await (0, _wxAppVoiceMethods.runWxAppOutdialDecline)(this.getWxAppVoiceDependencies(), () => this.contact.cancelTask({
         interactionId
-      });
+      }));
       this.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS, {
         taskId: interactionId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
@@ -287,16 +360,8 @@ class Voice extends _Task.default {
    */
   async toggleMute(options) {
     if (this.enableWxBetterTogether && this.getWebexCallingCallId()) {
-      if (this.wxAppMuteToggleInFlight) {
-        await this.wxAppMuteToggleInFlight.catch(() => undefined);
-      }
-      const togglePromise = (0, _wxAppVoiceMethods.runWxAppToggleMute)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options);
-      this.wxAppMuteToggleInFlight = togglePromise;
-      togglePromise.finally(() => {
-        if (this.wxAppMuteToggleInFlight === togglePromise) {
-          this.wxAppMuteToggleInFlight = undefined;
-        }
-      }).catch(() => undefined);
+      const togglePromise = this.wxAppMuteToggleTail.catch(() => undefined).then(() => (0, _wxAppVoiceMethods.runWxAppToggleMute)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options));
+      this.wxAppMuteToggleTail = togglePromise.catch(() => undefined);
       await togglePromise;
       return;
     }
@@ -308,7 +373,9 @@ class Voice extends _Task.default {
    */
   async transmitDtmf(options) {
     if (this.enableWxBetterTogether && this.getWebexCallingCallId()) {
-      await (0, _wxAppVoiceMethods.runWxAppTransmitDtmf)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options);
+      const dtmfPromise = this.wxAppDtmfTail.catch(() => undefined).then(() => (0, _wxAppVoiceMethods.runWxAppTransmitDtmf)(this.getWxAppVoiceDependencies(), this.createWxAppLifecycle(), options));
+      this.wxAppDtmfTail = dtmfPromise.catch(() => undefined);
+      await dtmfPromise;
       return;
     }
     super.unsupportedMethodError(_constants.METHODS.TRANSMIT_DTMF);