@webex/contact-center 3.12.0-llmrefactor.3 → 3.12.0-llmrefactor.4

package/test/unit/spec/services/task/TaskManager.ts

@@ -51,6 +51,7 @@ describe('TaskManager', () => {
       [TaskEvent.TASK_OFFERED]: TASK_EVENTS.TASK_OFFER_CONTACT,
       [TaskEvent.OFFER_CONSULT]: TASK_EVENTS.TASK_OFFER_CONSULT,
       [TaskEvent.HYDRATE]: TASK_EVENTS.TASK_HYDRATE,
+      [TaskEvent.CONTACT_OWNER_CHANGED]: TASK_EVENTS.TASK_HYDRATE,
       [TaskEvent.ASSIGN]: TASK_EVENTS.TASK_ASSIGNED,
       [TaskEvent.HOLD_SUCCESS]: TASK_EVENTS.TASK_HOLD,
       [TaskEvent.UNHOLD_SUCCESS]: TASK_EVENTS.TASK_RESUME,
@@ -2723,6 +2724,646 @@ describe('TaskManager', () => {
     });
   });
 
+  describe('Contact owner propagation', () => {
+    const currentAgentId = 'test-agent-id';
+    const previousOwnerId = 'previous-owner-id';
+    const promotedOwnerId = 'promoted-owner-id';
+
+    const createConferenceTaskData = (
+      interactionId: string,
+      owner: string,
+      mainInteractionId = taskId
+    ) => ({
+      ...taskDataMock,
+      agentId: currentAgentId,
+      interactionId,
+      owner,
+      interaction: {
+        mediaType: 'telephony',
+        interactionId,
+        mainInteractionId,
+        owner,
+        participants: {
+          [currentAgentId]: {
+            id: currentAgentId,
+            pType: 'Agent',
+            hasJoined: true,
+            hasLeft: false,
+          },
+          [previousOwnerId]: {
+            id: previousOwnerId,
+            pType: 'Agent',
+            hasJoined: true,
+            hasLeft: false,
+          },
+          [promotedOwnerId]: {
+            id: promotedOwnerId,
+            pType: 'Agent',
+            hasJoined: true,
+            hasLeft: false,
+          },
+        },
+        media: {
+          [mainInteractionId]: {
+            mediaResourceId: mainInteractionId,
+            mediaType: 'telephony',
+            mType: 'mainCall',
+            participants: [currentAgentId, previousOwnerId, promotedOwnerId],
+          },
+        },
+      },
+    });
+
+    const installTask = (data) => {
+      const task = createMockTask(data);
+      taskManager.taskCollection = {[data.interactionId]: task};
+      (taskManager as any).setupTaskListeners(task);
+
+      return task;
+    };
+
+    const createPromotedAgentOwnerChangeData = (
+      interactionId = 'promoted-child-interaction-id',
+      mainInteractionId = taskId
+    ) => {
+      const data = createConferenceTaskData(interactionId, currentAgentId, mainInteractionId);
+
+      data.interaction.state = 'conference';
+
+      return {...data, type: CC_EVENTS.CONTACT_OWNER_CHANGED};
+    };
+
+    const clearTasksAndFactoryHistory = () => {
+      taskManager.taskCollection = {};
+      (TaskFactory.createTask as jest.Mock).mockClear();
+    };
+
+    it('emits one hydrate when ContactUpdated changes interaction.owner', () => {
+      const task = installTask(createConferenceTaskData(taskId, previousOwnerId));
+      const hydrateHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, promotedOwnerId),
+            type: CC_EVENTS.CONTACT_UPDATED,
+          },
+        })
+      );
+
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+      expect(task.data.interaction.owner).toBe(promotedOwnerId);
+      expect(hydrateHandler).toHaveBeenCalledTimes(1);
+      expect(hydrateHandler).toHaveBeenCalledWith(task);
+    });
+
+    it.each([
+      ['the same owner', previousOwnerId],
+      ['no owner', undefined],
+      ['a blank owner', '   '],
+    ])('keeps ContactUpdated data-only when it carries %s', (_description, owner) => {
+      const task = installTask(createConferenceTaskData(taskId, previousOwnerId));
+      const hydrateHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+      const interaction = createConferenceTaskData(taskId, previousOwnerId).interaction;
+      if (owner === undefined) {
+        delete interaction.owner;
+      } else {
+        interaction.owner = owner;
+      }
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, previousOwnerId),
+            type: CC_EVENTS.CONTACT_UPDATED,
+            interaction,
+          },
+        })
+      );
+
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_UPDATED);
+      expect(hydrateHandler).not.toHaveBeenCalled();
+    });
+
+    it('correlates child-keyed ContactOwnerChanged and keeps the main task identity', () => {
+      const childTaskId = 'surviving-child-id';
+      const promotedChildId = 'promoted-child-id';
+      const task = installTask(
+        createConferenceTaskData(childTaskId, previousOwnerId, taskId)
+      );
+      const hydrateHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+
+      const ownerChangeData = createConferenceTaskData(
+        promotedChildId,
+        promotedOwnerId,
+        taskId
+      );
+      ownerChangeData.interaction.interactionId = taskId;
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {...ownerChangeData, type: CC_EVENTS.CONTACT_OWNER_CHANGED},
+        })
+      );
+
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+      expect(task.data.interactionId).toBe(taskId);
+      expect(task.data.interaction.owner).toBe(promotedOwnerId);
+      expect(taskManager.taskCollection[childTaskId]).toBeUndefined();
+      expect(taskManager.taskCollection[promotedChildId]).toBeUndefined();
+      expect(taskManager.taskCollection[taskId]).toBe(task);
+      expect(Object.values(taskManager.taskCollection).filter((entry) => entry === task)).toHaveLength(
+        1
+      );
+      expect(hydrateHandler).toHaveBeenCalledTimes(1);
+    });
+
+    it('uses the incoming promotion snapshot to correlate a stale child-keyed task', () => {
+      const childTaskId = 'stale-child-interaction-id';
+      const staleTaskData = createConferenceTaskData(childTaskId, previousOwnerId, taskId);
+      staleTaskData.interaction.media = {
+        [childTaskId]: {
+          mediaResourceId: childTaskId,
+          mediaType: 'telephony',
+          mType: 'consult',
+          participants: [currentAgentId, promotedOwnerId],
+        },
+      };
+      const task = installTask(staleTaskData);
+      const hydrateHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({data: createPromotedAgentOwnerChangeData()})
+      );
+
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+      expect(task.data.interaction.owner).toBe(currentAgentId);
+      expect(taskManager.taskCollection[childTaskId]).toBeUndefined();
+      expect(taskManager.taskCollection[taskId]).toBe(task);
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(hydrateHandler).toHaveBeenCalledTimes(1);
+    });
+
+    it('reuses a task stored under the incoming main-call media key', () => {
+      const mainMediaInteractionId = 'main-media-interaction-id';
+      const promotedChildId = 'promoted-child-without-main-id';
+      const task = installTask(
+        createConferenceTaskData(
+          mainMediaInteractionId,
+          previousOwnerId,
+          mainMediaInteractionId
+        )
+      );
+      const hydrateHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+      const ownerChangeData = createPromotedAgentOwnerChangeData(
+        promotedChildId,
+        mainMediaInteractionId
+      );
+      delete ownerChangeData.interaction.mainInteractionId;
+
+      webSocketManagerMock.emit('message', JSON.stringify({data: ownerChangeData}));
+
+      expect(task.sendStateMachineEvent).toHaveBeenCalledTimes(1);
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(taskManager.taskCollection[mainMediaInteractionId]).toBe(task);
+      expect(taskManager.taskCollection[promotedChildId]).toBeUndefined();
+      expect(Object.values(taskManager.taskCollection)).toEqual([task]);
+      expect(task.listenerCount(TASK_EVENTS.TASK_HYDRATE)).toBe(1);
+      expect(hydrateHandler).toHaveBeenCalledTimes(1);
+      expect(hydrateHandler).toHaveBeenCalledWith(task);
+    });
+
+    it('prefers the exact task for ContactOwnerChanged over related child tasks', () => {
+      const exactTask = installTask(createConferenceTaskData(taskId, previousOwnerId));
+      const childTaskId = 'related-child-id';
+      const childTask = createMockTask(
+        createConferenceTaskData(childTaskId, previousOwnerId, taskId)
+      );
+      taskManager.taskCollection[childTaskId] = childTask;
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, promotedOwnerId),
+            type: CC_EVENTS.CONTACT_OWNER_CHANGED,
+          },
+        })
+      );
+
+      expectLastStateMachineEvent(exactTask.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+      expect(childTask.sendStateMachineEvent).not.toHaveBeenCalled();
+    });
+
+    it('ignores a related ContactOwnerChanged task whose current agent is consult-only', () => {
+      const childTaskId = 'consult-only-child-id';
+      const data = createConferenceTaskData(childTaskId, previousOwnerId, taskId);
+      data.interaction.media[taskId].participants = [previousOwnerId, promotedOwnerId];
+      data.interaction.media[childTaskId] = {
+        mediaResourceId: childTaskId,
+        mediaType: 'telephony',
+        mType: 'consult',
+        participants: [currentAgentId, promotedOwnerId],
+      };
+      const task = installTask(data);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData('unmatched-child-id', promotedOwnerId, taskId),
+            type: CC_EVENTS.CONTACT_OWNER_CHANGED,
+          },
+        })
+      );
+
+      expect(task.sendStateMachineEvent).not.toHaveBeenCalled();
+      expect(taskManager.taskCollection[childTaskId]).toBe(task);
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+    });
+
+    it.each([
+      [
+        'the current agent is marked departed',
+        (data) => {
+          data.interaction.participants[currentAgentId].hasLeft = true;
+        },
+      ],
+      [
+        'the current agent participant is missing',
+        (data) => {
+          delete data.interaction.participants[currentAgentId];
+        },
+      ],
+      [
+        'the current agent is present only on a consult leg',
+        (data) => {
+          data.interaction.media[taskId].mType = 'consult';
+        },
+      ],
+    ])('does not recover a promoted task when %s', (_description, mutatePayload) => {
+      clearTasksAndFactoryHistory();
+      const ownerChangeData = createPromotedAgentOwnerChangeData();
+      mutatePayload(ownerChangeData);
+
+      webSocketManagerMock.emit('message', JSON.stringify({data: ownerChangeData}));
+
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(taskManager.getAllTasks()).toEqual({});
+    });
+
+    it('ignores ambiguous active main-call matches for ContactOwnerChanged', () => {
+      const firstTask = createMockTask(
+        createConferenceTaskData('first-child-id', previousOwnerId, taskId)
+      );
+      const secondTask = createMockTask(
+        createConferenceTaskData('second-child-id', previousOwnerId, taskId)
+      );
+      taskManager.taskCollection = {
+        'first-child-id': firstTask,
+        'second-child-id': secondTask,
+      };
+
+      const ownerChangeData = createConferenceTaskData(
+        'unmatched-child-id',
+        promotedOwnerId,
+        taskId
+      );
+      ownerChangeData.interaction.interactionId = 'unmatched-child-id';
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {...ownerChangeData, type: CC_EVENTS.CONTACT_OWNER_CHANGED},
+        })
+      );
+
+      expect(firstTask.sendStateMachineEvent).not.toHaveBeenCalled();
+      expect(secondTask.sendStateMachineEvent).not.toHaveBeenCalled();
+    });
+
+    it('does not recover a new task when multiple stale related tasks become eligible from the payload', () => {
+      const createStaleRelatedTask = (interactionId: string) => {
+        const data = createConferenceTaskData(interactionId, previousOwnerId, taskId);
+        data.interaction.media[taskId].participants = [previousOwnerId, promotedOwnerId];
+
+        return createMockTask(data);
+      };
+      const firstTask = createStaleRelatedTask('first-stale-child-id');
+      const secondTask = createStaleRelatedTask('second-stale-child-id');
+      taskManager.taskCollection = {
+        'first-stale-child-id': firstTask,
+        'second-stale-child-id': secondTask,
+      };
+      (TaskFactory.createTask as jest.Mock).mockClear();
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({data: createPromotedAgentOwnerChangeData()})
+      );
+
+      expect(firstTask.sendStateMachineEvent).not.toHaveBeenCalled();
+      expect(secondTask.sendStateMachineEvent).not.toHaveBeenCalled();
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(Object.keys(taskManager.taskCollection)).toEqual([
+        'first-stale-child-id',
+        'second-stale-child-id',
+      ]);
+    });
+
+    it('ignores ContactOwnerChanged when different direct nested IDs match active tasks', () => {
+      const firstTaskId = 'direct-main-id';
+      const secondTaskId = 'direct-parent-id';
+      const firstTask = createMockTask(
+        createConferenceTaskData(firstTaskId, previousOwnerId, firstTaskId)
+      );
+      const secondTask = createMockTask(
+        createConferenceTaskData(secondTaskId, previousOwnerId, secondTaskId)
+      );
+      taskManager.taskCollection = {
+        [firstTaskId]: firstTask,
+        [secondTaskId]: secondTask,
+      };
+
+      const ownerChangeData = createConferenceTaskData(
+        'unmatched-child-id',
+        promotedOwnerId,
+        firstTaskId
+      );
+      ownerChangeData.interaction.interactionId = secondTaskId;
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {...ownerChangeData, type: CC_EVENTS.CONTACT_OWNER_CHANGED},
+        })
+      );
+
+      expect(firstTask.sendStateMachineEvent).not.toHaveBeenCalled();
+      expect(secondTask.sendStateMachineEvent).not.toHaveBeenCalled();
+    });
+
+    it('ignores ContactOwnerChanged without an interaction correlation identifier', () => {
+      const task = installTask(createConferenceTaskData(taskId, previousOwnerId));
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            type: CC_EVENTS.CONTACT_OWNER_CHANGED,
+            interaction: {owner: promotedOwnerId},
+          },
+        })
+      );
+
+      expect(task.sendStateMachineEvent).not.toHaveBeenCalled();
+    });
+
+    it('recovers a missing promoted-agent task under the main interaction and emits one hydrate', () => {
+      clearTasksAndFactoryHistory();
+      const hydrateHandler = jest.fn();
+      const incomingHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+      taskManager.on(TASK_EVENTS.TASK_INCOMING, incomingHandler);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({data: createPromotedAgentOwnerChangeData()})
+      );
+
+      expect(TaskFactory.createTask).toHaveBeenCalledTimes(1);
+      expect(TaskFactory.createTask).toHaveBeenCalledWith(
+        contactMock,
+        webCallingService,
+        expect.objectContaining({
+          interactionId: taskId,
+          isAutoAnswering: false,
+          isConsulted: false,
+          isConferenceInProgress: true,
+          wrapUpRequired: false,
+        }),
+        undefined,
+        undefined,
+        currentAgentId,
+        undefined
+      );
+
+      const recoveredTask = (TaskFactory.createTask as jest.Mock).mock.results[0].value;
+      expect(recoveredTask.sendStateMachineEvent).toHaveBeenCalledTimes(2);
+      expect(recoveredTask.sendStateMachineEvent).toHaveBeenNthCalledWith(
+        1,
+        expect.objectContaining({
+          type: TaskEvent.HYDRATE,
+          agentId: currentAgentId,
+          taskData: expect.objectContaining({interactionId: taskId}),
+        })
+      );
+      expect(recoveredTask.sendStateMachineEvent).toHaveBeenNthCalledWith(
+        2,
+        expect.objectContaining({
+          type: TaskEvent.CONTACT_OWNER_CHANGED,
+          taskData: expect.objectContaining({interactionId: taskId}),
+        })
+      );
+      expect(taskManager.taskCollection[taskId]).toBe(recoveredTask);
+      expect(taskManager.taskCollection['promoted-child-interaction-id']).toBeUndefined();
+      expect(Object.values(taskManager.taskCollection)).toEqual([recoveredTask]);
+      expect(recoveredTask.data.interaction.owner).toBe(currentAgentId);
+      expect(hydrateHandler).toHaveBeenCalledTimes(1);
+      expect(hydrateHandler).toHaveBeenCalledWith(recoveredTask);
+      expect(incomingHandler).not.toHaveBeenCalled();
+    });
+
+    it.each([
+      [
+        'another agent owns the interaction',
+        (data) => {
+          data.interaction.owner = promotedOwnerId;
+          data.owner = promotedOwnerId;
+        },
+      ],
+      [
+        'the payload has no main-call media',
+        (data) => {
+          data.interaction.media = {};
+        },
+      ],
+      [
+        'the interaction is explicitly terminated',
+        (data) => {
+          data.interaction.isTerminated = true;
+        },
+      ],
+    ])('does not create a missing task when %s', (_description, mutatePayload) => {
+      clearTasksAndFactoryHistory();
+      const ownerChangeData = createPromotedAgentOwnerChangeData();
+      mutatePayload(ownerChangeData);
+
+      webSocketManagerMock.emit('message', JSON.stringify({data: ownerChangeData}));
+
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(taskManager.getAllTasks()).toEqual({});
+    });
+
+    it('does not create a missing task for an owner-changing ContactUpdated event', () => {
+      clearTasksAndFactoryHistory();
+      const contactUpdatedData = {
+        ...createPromotedAgentOwnerChangeData(),
+        type: CC_EVENTS.CONTACT_UPDATED,
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify({data: contactUpdatedData}));
+
+      expect(TaskFactory.createTask).not.toHaveBeenCalled();
+      expect(taskManager.getAllTasks()).toEqual({});
+    });
+
+    it('reuses a recovered task for later AgentContact and ContactMerged events', () => {
+      clearTasksAndFactoryHistory();
+      const hydrateHandler = jest.fn();
+      const mergedHandler = jest.fn();
+      taskManager.on(TASK_EVENTS.TASK_HYDRATE, hydrateHandler);
+      taskManager.on(TASK_EVENTS.TASK_MERGED, mergedHandler);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({data: createPromotedAgentOwnerChangeData()})
+      );
+
+      const recoveredTask = taskManager.taskCollection[taskId];
+      expect(recoveredTask).toBeDefined();
+      expect(recoveredTask.listenerCount(TASK_EVENTS.TASK_HYDRATE)).toBe(1);
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, currentAgentId),
+            type: CC_EVENTS.AGENT_CONTACT,
+          },
+        })
+      );
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, currentAgentId),
+            type: CC_EVENTS.CONTACT_MERGED,
+            childInteractionId: 'promoted-child-interaction-id',
+          },
+        })
+      );
+
+      expect(TaskFactory.createTask).toHaveBeenCalledTimes(1);
+      expect(taskManager.taskCollection[taskId]).toBe(recoveredTask);
+      expect(taskManager.taskCollection['promoted-child-interaction-id']).toBeUndefined();
+      expect(Object.values(taskManager.taskCollection)).toEqual([recoveredTask]);
+      expect(recoveredTask.listenerCount(TASK_EVENTS.TASK_HYDRATE)).toBe(1);
+      expect(hydrateHandler).toHaveBeenCalledTimes(2);
+      expect(mergedHandler).toHaveBeenCalledTimes(1);
+      expect(mergedHandler).toHaveBeenCalledWith(recoveredTask);
+    });
+
+    it('does not let a late ParticipantLeftConference restore a departed owner', () => {
+      const task = installTask(createConferenceTaskData(taskId, previousOwnerId));
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, promotedOwnerId),
+            type: CC_EVENTS.CONTACT_UPDATED,
+          },
+        })
+      );
+
+      const participantLeftData = createConferenceTaskData(taskId, previousOwnerId);
+      participantLeftData.participantId = previousOwnerId;
+      participantLeftData.interaction.participants[previousOwnerId].hasLeft = true;
+      participantLeftData.interaction.media[taskId].participants = [
+        currentAgentId,
+        promotedOwnerId,
+      ];
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {...participantLeftData, type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE},
+        })
+      );
+
+      const participantLeaveEvent = expectLastStateMachineEvent(
+        task.sendStateMachineEvent,
+        TaskEvent.PARTICIPANT_LEAVE
+      );
+      expect(participantLeaveEvent.taskData.interaction.owner).toBe(promotedOwnerId);
+      expect(task.data.interaction.owner).toBe(promotedOwnerId);
+    });
+
+    it('does not infer that an incoming owner departed from a partial main-call roster', () => {
+      const task = installTask(createConferenceTaskData(taskId, promotedOwnerId));
+      const partialParticipantLeftData = createConferenceTaskData(taskId, previousOwnerId);
+      partialParticipantLeftData.participantId = 'another-agent-id';
+      partialParticipantLeftData.interaction.media[taskId].participants = [
+        currentAgentId,
+        promotedOwnerId,
+      ];
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...partialParticipantLeftData,
+            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
+          },
+        })
+      );
+
+      const participantLeaveEvent = expectLastStateMachineEvent(
+        task.sendStateMachineEvent,
+        TaskEvent.PARTICIPANT_LEAVE
+      );
+      expect(participantLeaveEvent.taskData.interaction.owner).toBe(previousOwnerId);
+      expect(task.data.interaction.owner).toBe(previousOwnerId);
+    });
+
+    it('applies the promoted owner when ParticipantLeftConference arrives first', () => {
+      const task = installTask(createConferenceTaskData(taskId, previousOwnerId));
+      const participantLeftData = createConferenceTaskData(taskId, previousOwnerId);
+      participantLeftData.participantId = previousOwnerId;
+      participantLeftData.interaction.participants[previousOwnerId].hasLeft = true;
+      participantLeftData.interaction.media[taskId].participants = [
+        currentAgentId,
+        promotedOwnerId,
+      ];
+
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {...participantLeftData, type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE},
+        })
+      );
+      webSocketManagerMock.emit(
+        'message',
+        JSON.stringify({
+          data: {
+            ...createConferenceTaskData(taskId, promotedOwnerId),
+            type: CC_EVENTS.CONTACT_UPDATED,
+          },
+        })
+      );
+
+      expect(task.data.interaction.owner).toBe(promotedOwnerId);
+      expectLastStateMachineEvent(task.sendStateMachineEvent, TaskEvent.CONTACT_OWNER_CHANGED);
+    });
+  });
+
   describe('Conference event handling', () => {
     let task;