@webex/contact-center 3.12.0-llmrefactor.2 → 3.12.0-llmrefactor.4

package/dist/services/task/contact.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n  CONSULT_CONFERENCE,\n  CONFERENCE_EXIT,\n  CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n\n    /*\n     * Start consult conference\n     */\n    consultConference: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n              interactionId: p.interactionId,\n            }, // any of the two events can be received for API success event\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n          },\n          errId: 'Service.aqm.task.consultConference',\n        },\n      })\n    ),\n\n    /*\n     * Exit conference\n     */\n    exitConference: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n\n    /*\n     * Transfer conference\n     */\n    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n  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+{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","dropConferenceParticipant","encodeURIComponent","participantId","redactSensitiveLogs","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_DROP_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n  CONSULT_CONFERENCE,\n  CONFERENCE_EXIT,\n  CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n\n    /*\n     * Start consult conference\n     */\n    consultConference: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n              interactionId: p.interactionId,\n            }, // any of the two events can be received for API success event\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n          },\n          errId: 'Service.aqm.task.consultConference',\n        },\n      })\n    ),\n\n    /*\n     * Drop another participant from an active conference\n     */\n    dropConferenceParticipant: aqm.req((p: {interactionId: string; participantId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/conference/participants/${encodeURIComponent(\n        p.participantId\n      )}/drop`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      redactSensitiveLogs: true,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,\n            interactionId: p.interactionId,\n          },\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_DROP_CONFERENCE_FAILED},\n        },\n        errId: 'Service.aqm.task.dropConferenceParticipant',\n      },\n    })),\n\n    /*\n     * Exit conference\n     */\n    exitConference: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n\n    /*\n     * Transfer conference\n     */\n    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          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package/dist/services/task/digital/Digital.js

@@ -12,11 +12,12 @@ var _MetricsManager = _interopRequireDefault(require("../../../metrics/MetricsMa
 var _constants2 = require("../../../metrics/constants");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 class Digital extends _Task.default {
-  constructor(contact, data, wrapupData, agentId) {
+  constructor(contact, data, wrapupData, agentId, consultTransferConfig) {
     super(contact, data, {
       isEndTaskEnabled: true,
       isEndConsultEnabled: false,
-      isRecordingEnabled: false
+      isRecordingEnabled: false,
+      consultTransferConfig
     }, wrapupData, agentId);
   }
 

package/dist/services/task/digital/Digital.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_Utils","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","e","__esModule","default","Digital","Task","constructor","contact","data","wrapupData","agentId","isEndTaskEnabled","isEndConsultEnabled","isRecordingEnabled","updateTaskData","newData","shouldOverwrite","accept","LoggerProxy","info","module","CC_FILE","method","METHODS","ACCEPT","interactionId","metricsManager","timeEvent","METRIC_EVENT_NAMES","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","response","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","error","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","exports"],"sources":["Digital.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport {IDigital, TaskResponse, TaskData} from '../types';\nimport {WrapupData} from '../../config/types';\nimport Task from '../Task';\nimport routingContact from '../contact';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\n\nexport default class Digital extends Task implements IDigital {\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super(\n      contact,\n      data,\n      {\n        isEndTaskEnabled: true,\n        isEndConsultEnabled: false,\n        isRecordingEnabled: false,\n      },\n      wrapupData,\n      agentId\n    );\n  }\n\n  /**\n   * Refresh the digital task with the latest backend payload and recompute UI controls.\n   */\n  public updateTaskData(newData: TaskData, shouldOverwrite = false): IDigital {\n    super.updateTaskData(newData, shouldOverwrite);\n\n    return this;\n  }\n\n  /**\n   * This is used for incoming digital task accept by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.accept().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Accepting task`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      const response = await this.contact.accept({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Task accepted successfully`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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+{"version":3,"names":["_constants","require","_Utils","_Task","_interopRequireDefault","_loggerProxy","_MetricsManager","_constants2","e","__esModule","default","Digital","Task","constructor","contact","data","wrapupData","agentId","consultTransferConfig","isEndTaskEnabled","isEndConsultEnabled","isRecordingEnabled","updateTaskData","newData","shouldOverwrite","accept","LoggerProxy","info","module","CC_FILE","method","METHODS","ACCEPT","interactionId","metricsManager","timeEvent","METRIC_EVENT_NAMES","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","response","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","log","trackingId","error","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","exports"],"sources":["Digital.ts"],"sourcesContent":["import {CC_FILE, METHODS} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport {ConsultTransferDestinationConfig, IDigital, TaskResponse, TaskData} from '../types';\nimport {WrapupData} from '../../config/types';\nimport Task from '../Task';\nimport routingContact from '../contact';\nimport LoggerProxy from '../../../logger-proxy';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\n\nexport default class Digital extends Task implements IDigital {\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    wrapupData?: WrapupData,\n    agentId?: string,\n    consultTransferConfig?: ConsultTransferDestinationConfig\n  ) {\n    super(\n      contact,\n      data,\n      {\n        isEndTaskEnabled: true,\n        isEndConsultEnabled: false,\n        isRecordingEnabled: false,\n        consultTransferConfig,\n      },\n      wrapupData,\n      agentId\n    );\n  }\n\n  /**\n   * Refresh the digital task with the latest backend payload and recompute UI controls.\n   */\n  public updateTaskData(newData: TaskData, shouldOverwrite = false): IDigital {\n    super.updateTaskData(newData, shouldOverwrite);\n\n    return this;\n  }\n\n  /**\n   * This is used for incoming digital task accept by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.accept().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Accepting task`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      const response = await this.contact.accept({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      LoggerProxy.log(`Task accepted successfully`, {\n        module: CC_FILE,\n        method: METHODS.ACCEPT,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAGA,IAAAE,KAAA,GAAAC,sBAAA,CAAAH,OAAA;AAEA,IAAAI,YAAA,GAAAD,sBAAA,CAAAH,OAAA;AACA,IAAAK,eAAA,GAAAF,sBAAA,CAAAH,OAAA;AACA,IAAAM,WAAA,GAAAN,OAAA;AAA8D,SAAAG,uBAAAI,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE/C,MAAMG,OAAO,SAASC,aAAI,CAAqB;EAC5DC,WAAWA,CACTC,OAA0C,EAC1CC,IAAc,EACdC,UAAuB,EACvBC,OAAgB,EAChBC,qBAAwD,EACxD;IACA,KAAK,CACHJ,OAAO,EACPC,IAAI,EACJ;MACEI,gBAAgB,EAAE,IAAI;MACtBC,mBAAmB,EAAE,KAAK;MAC1BC,kBAAkB,EAAE,KAAK;MACzBH;IACF,CAAC,EACDF,UAAU,EACVC,OACF,CAAC;EACH;;EAEA;AACF;AACA;EACSK,cAAcA,CAACC,OAAiB,EAAEC,eAAe,GAAG,KAAK,EAAY;IAC1E,KAAK,CAACF,cAAc,CAACC,OAAO,EAAEC,eAAe,CAAC;IAE9C,OAAO,IAAI;EACb;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACE,MAAaC,MAAMA,CAAA,EAA0B;IAC3C,IAAI;MACFC,oBAAW,CAACC,IAAI,CAAC,gBAAgB,EAAE;QACjCC,MAAM,EAAEC,kBAAO;QACfC,MAAM,EAAEC,kBAAO,CAACC,MAAM;QACtBC,aAAa,EAAE,IAAI,CAAClB,IAAI,CAACkB;MAC3B,CAAC,CAAC;MAEF,IAAI,CAACC,cAAc,CAACC,SAAS,CAAC,CAC5BC,8BAAkB,CAACC,mBAAmB,EACtCD,8BAAkB,CAACE,kBAAkB,CACtC,CAAC;MAEF,MAAMC,QAAQ,GAAG,MAAM,IAAI,CAACzB,OAAO,CAACW,MAAM,CAAC;QAACQ,aAAa,EAAE,IAAI,CAAClB,IAAI,CAACkB;MAAa,CAAC,CAAC;MAEpF,IAAI,CAACC,cAAc,CAACM,UAAU,CAC5BJ,8BAAkB,CAACC,mBAAmB,EACtC;QACEI,MAAM,EAAE,IAAI,CAAC1B,IAAI,CAACkB,aAAa;QAC/B,GAAGS,uBAAc,CAACC,oCAAoC,CAACJ,QAAQ;MACjE,CAAC,EACD,CAAC,aAAa,EAAE,YAAY,EAAE,UAAU,CAC1C,CAAC;MACDb,oBAAW,CAACkB,GAAG,CAAC,4BAA4B,EAAE;QAC5ChB,MAAM,EAAEC,kBAAO;QACfC,MAAM,EAAEC,kBAAO,CAACC,MAAM;QACtBa,UAAU,EAAEN,QAAQ,CAACM,UAAU;QAC/BZ,aAAa,EAAE,IAAI,CAAClB,IAAI,CAACkB;MAC3B,CAAC,CAAC;MAEF,OAAOM,QAAQ;IACjB,CAAC,CAAC,OAAOO,KAAK,EAAE;MACd,MAAM;QAACA,KAAK,EAAEC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAACF,KAAK,EAAEf,kBAAO,CAACC,MAAM,EAAEH,kBAAO,CAAC;MAC9E,IAAI,CAACK,cAAc,CAACM,UAAU,CAC5BJ,8BAAkB,CAACE,kBAAkB,EACrC;QACEG,MAAM,EAAE,IAAI,CAAC1B,IAAI,CAACkB,aAAa;QAC/Ba,KAAK,EAAEA,KAAK,CAACG,QAAQ,CAAC,CAAC;QACvB,GAAGP,uBAAc,CAACQ,0CAA0C,CAACJ,KAAK,CAACK,OAAO,IAAI,CAAC,CAAC;MAClF,CAAC,EACD,CAAC,aAAa,EAAE,YAAY,EAAE,UAAU,CAC1C,CAAC;MACD,MAAMJ,aAAa;IACrB;EACF;AACF;AAACK,OAAA,CAAA1C,OAAA,GAAAC,OAAA","ignoreList":[]}

package/dist/services/task/state-machine/TaskStateMachine.js

@@ -49,12 +49,34 @@ function getTaskStateMachineConfig(uiControlConfig) {
    * AgentContactHeld          -> TaskEvent.HOLD_SUCCESS
    * AgentContactUnheld        -> TaskEvent.UNHOLD_SUCCESS
    * AgentConsultEnded         -> TaskEvent.CONSULT_END
+   * ParticipantLeftConference -> TaskEvent.PARTICIPANT_LEAVE
    * AgentContactEnded         -> TaskEvent.CONTACT_ENDED
    * AgentWrapup               -> TaskEvent.TASK_WRAPUP (wrapUpRequired)
    * AgentWrappedup            -> TaskEvent.WRAPUP_COMPLETE
    *
    * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)
    */
+  // XState evaluates these guarded transition arrays in order. Each returned entry is a
+  // complete transition with its own target and actions; sharing them keeps lifecycle-event
+  // handling consistent across active states where ParticipantLeftConference can arrive.
+  const currentAgentParticipantLeaveTransitions = () => [{
+    guard: params => _guards.guards.didCurrentAgentLeaveMainInteraction(params) && _guards.guards.shouldWrapUp(params),
+    target: _constants.TaskState.WRAPPING_UP,
+    actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskWrapup']
+  }, {
+    guard: _guards.guards.didCurrentAgentLeaveMainInteraction,
+    target: _constants.TaskState.TERMINATED,
+    actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskEnd']
+  }];
+  const currentAgentConsultEndTransitions = () => [{
+    guard: params => _guards.guards.didCurrentAgentLeaveMainInteraction(params) && _guards.guards.shouldWrapUp(params),
+    target: _constants.TaskState.WRAPPING_UP,
+    actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskConsultEnd', 'emitTaskWrapup']
+  }, {
+    guard: _guards.guards.didCurrentAgentLeaveMainInteraction,
+    target: _constants.TaskState.TERMINATED,
+    actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskConsultEnd', 'emitTaskEnd']
+  }];
   return {
     id: 'taskStateMachine',
     initial: _constants.TaskState.IDLE,
@@ -67,7 +89,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
         actions: ['updateTaskData', 'syncTaskDataFromEvent']
       },
       [_constants.TaskEvent.CONTACT_OWNER_CHANGED]: {
-        actions: ['updateTaskData', 'syncTaskDataFromEvent']
+        actions: ['updateTaskData', 'syncTaskDataFromEvent', 'emitTaskHydrate']
       },
       // HYDRATE: Update task data from AgentContact event
       // Note: State restoration with transitions is handled in IDLE state.
@@ -162,10 +184,14 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.TERMINATED,
             actions: ['updateTaskData', 'markEnded', 'emitTaskReject']
           },
-          [_constants.TaskEvent.TASK_WRAPUP]: {
+          [_constants.TaskEvent.TASK_WRAPUP]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup']
+          }, {
             target: _constants.TaskState.TERMINATED,
             actions: ['updateTaskData', 'markEnded', 'emitTaskEnd']
-          },
+          }],
           [_constants.TaskEvent.CONTACT_ENDED]: {
             target: _constants.TaskState.TERMINATED,
             actions: ['updateTaskData', 'markEnded', 'emitTaskEnd']
@@ -278,7 +304,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['updateTaskData']
           },
           // AgentConsultEnded from Stable Prod while on connected leg (external end consult).
-          [_constants.TaskEvent.CONSULT_END]: [{
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             guard: ({
               context,
               event
@@ -296,6 +322,13 @@ function getTaskStateMachineConfig(uiControlConfig) {
             }) => context.consultInitiator === true,
             actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
           }],
+          // Routing lifecycle events can arrive out of order in child-task/EP-DN flows. The
+          // local actor may still be CONNECTED when ParticipantLeftConference reports that this
+          // agent left the main interaction. Handle that self-departure race; for another
+          // participant, the action-only fallback updates data while preserving CONNECTED.
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
           // AgentContactEnded Event
           [_constants.TaskEvent.CONTACT_ENDED]: [{
             // Campaign preview ContactEnded is terminal cleanup; never enter wrapup.
@@ -321,6 +354,14 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.WRAPPING_UP,
             actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup']
           },
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }],
           [_constants.TaskEvent.PAUSE_RECORDING]: {
             actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused']
           },
@@ -340,7 +381,21 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.HOLD_FAILED]: {
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData']
-          }
+          },
+          // Another agent can remove this agent while the local hold request is awaiting its
+          // routing acknowledgement. Process that backend lifecycle event independently of
+          // whether Drop was initiated from this task; another-participant event preserves state.
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }]
         }
       },
       [_constants.TaskState.HELD]: {
@@ -406,14 +461,25 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['updateTaskData', 'markEnded', 'emitTaskEnd']
           }],
           // AgentConsultEnded from Stable Prod while main leg is held (external end consult).
-          [_constants.TaskEvent.CONSULT_END]: {
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
-          },
+          }],
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
           // TODO: This may not be a valid transition, this needs to be checked as well
           [_constants.TaskEvent.TASK_WRAPUP]: {
             target: _constants.TaskState.WRAPPING_UP,
             actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup']
-          }
+          },
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }]
         }
       },
       [_constants.TaskState.RESUME_INITIATING]: {
@@ -424,7 +490,19 @@ function getTaskStateMachineConfig(uiControlConfig) {
           },
           [_constants.TaskEvent.UNHOLD_FAILED]: {
             target: _constants.TaskState.HELD
-          }
+          },
+          // The same remote-removal race can occur while an unhold request is in flight.
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }]
         }
       },
       [_constants.TaskState.CONSULT_INITIATING]: {
@@ -473,13 +551,24 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['updateTaskData', 'clearConsultState']
           }],
           // AgentConsultEnded from Stable Prod during consult initiation (external end consult).
-          [_constants.TaskEvent.CONSULT_END]: [{
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             guard: _guards.guards.isPrimaryMediaOnHold,
             target: _constants.TaskState.HELD,
             actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
           }, {
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }],
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
           }]
         }
       },
@@ -510,7 +599,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['updateTaskData', 'handleConsultFailed']
           }],
           // AgentConsultEnded
-          [_constants.TaskEvent.CONSULT_END]: [{
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             // Initiator returning to conference only while conference is still active.
             guard: ({
               context,
@@ -581,7 +670,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
           }, {
             // Consulted agent → TERMINATED
             target: _constants.TaskState.TERMINATED,
-            actions: ['updateTaskData']
+            actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskConsultEnd', 'emitTaskEnd']
           }],
           // Switch between consult and main call (UI-driven toggle)
           [_constants.TaskEvent.SWITCH_TO_MAIN_CALL]: {
@@ -596,16 +685,8 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.UNHOLD_SUCCESS]: {
             actions: ['updateTaskData', 'setHoldState', 'emitTaskResume']
           },
-          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [{
-            guard: params => _guards.guards.didCurrentAgentLeaveConference(params) && _guards.guards.shouldWrapUp(params),
-            target: _constants.TaskState.WRAPPING_UP,
-            actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskWrapup']
-          }, {
-            guard: _guards.guards.didCurrentAgentLeaveConference,
-            target: _constants.TaskState.TERMINATED,
-            actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskEnd']
-          }, {
-            guard: params => !_guards.guards.didCurrentAgentLeaveConference(params) && _guards.guards.shouldDowngradeConferenceToConnected(params),
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            guard: params => !_guards.guards.didCurrentAgentLeaveMainInteraction(params) && _guards.guards.shouldDowngradeConferenceToConnected(params),
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'handleParticipantLeft', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskConferenceEnded']
           }, {
@@ -657,6 +738,14 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.WRAPPING_UP,
             actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup']
           },
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }],
           [_constants.TaskEvent.MERGE_TO_CONFERENCE]: {
             target: _constants.TaskState.CONF_INITIATING
           },
@@ -680,7 +769,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['handleConferenceFailed', 'emitTaskConferenceFailed']
           },
           // AgentConsultEnded while conference is initiating (end call before conference completes)
-          [_constants.TaskEvent.CONSULT_END]: [{
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             guard: ({
               event
             }) => {
@@ -692,6 +781,17 @@ function getTaskStateMachineConfig(uiControlConfig) {
           }, {
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'clearConsultState']
+          }],
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
+            actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']
+          }],
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
           }]
         }
       },
@@ -709,7 +809,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd']
           }],
           // Needed as all agents in conference get this event, hence we need to clear the consult state
-          [_constants.TaskEvent.CONSULT_END]: [{
+          [_constants.TaskEvent.CONSULT_END]: [...currentAgentConsultEndTransitions(), {
             guard: ({
               context,
               event
@@ -751,19 +851,9 @@ function getTaskStateMachineConfig(uiControlConfig) {
             actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
           },
           // Participant leaves - handle conference downgrade scenarios
-          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [{
-            // Only the leaving agent should wrap up → WRAPPING_UP
-            guard: params => _guards.guards.didCurrentAgentLeaveConference(params) && _guards.guards.shouldWrapUp(params),
-            target: _constants.TaskState.WRAPPING_UP,
-            actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskWrapup']
-          }, {
-            // Only the leaving agent (no wrapup) → TERMINATED
-            guard: _guards.guards.didCurrentAgentLeaveConference,
-            target: _constants.TaskState.TERMINATED,
-            actions: ['updateTaskData', 'handleParticipantLeft', 'markEnded', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskEnd']
-          }, {
+          [_constants.TaskEvent.PARTICIPANT_LEAVE]: [...currentAgentParticipantLeaveTransitions(), {
             // Conference downgraded, customer present → CONNECTED
-            guard: params => !_guards.guards.didCurrentAgentLeaveConference(params) && _guards.guards.shouldDowngradeConferenceToConnected(params),
+            guard: params => !_guards.guards.didCurrentAgentLeaveMainInteraction(params) && _guards.guards.shouldDowngradeConferenceToConnected(params),
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'handleParticipantLeft', 'clearConsultState', 'emitTaskParticipantLeft', 'emitTaskConferenceEnded']
           }, {
@@ -828,7 +918,15 @@ function getTaskStateMachineConfig(uiControlConfig) {
             guard: _guards.guards.shouldWrapUp,
             target: _constants.TaskState.WRAPPING_UP,
             actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup']
-          }
+          },
+          [_constants.TaskEvent.OUTBOUND_FAILED]: [{
+            guard: _guards.guards.shouldWrapUp,
+            target: _constants.TaskState.WRAPPING_UP,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup']
+          }, {
+            target: _constants.TaskState.TERMINATED,
+            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd']
+          }]
         }
       },
       [_constants.TaskState.WRAPPING_UP]: {