@webex/contact-center 3.12.0-llmrefactor.12 → 3.12.0-llmrefactor.14

package/dist/services/AnswerCallOnWebexService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_types","_Utils","_wxAppTelephonyUtils","e","__esModule","default","ANSWER_CALL_ON_WEBEX_FILE","extractWxAppTrackingId","source","sourceObj","details","trackingId","extractWxAppHttpStatus","obj","statusCode","status","markWxAppTelephonyError","error","marked","isWxAppTelephonyError","undefined","AnswerCallOnWebexService","constructor","webex","getTelephonyBaseUrl","services","internal","hydraUrl","_serviceUrls","hydra","get","Error","replace","extractTrackingId","telephonyRequest","resource","method","body","logMethod","uri","LoggerProxy","info","module","data","bodyKeys","Object","keys","response","request","addAuthHeader","detailedError","getErrorDetails","CC_FILE","answerCall","params","callId","endpointId","lineOwnerId","HTTP_METHODS","POST","METHODS","ACCEPT","rejectCall","REJECT","muteCall","TOGGLE_MUTE","unmuteCall","transmitDtmf","dtmf","TRANSMIT_DTMF","getCallDetails","lineOwnerIdQuery","encodeURIComponent","GET_CALL_DETAILS_ON_WEBEX","GET","isWxAppCallNotFoundError","err","String","message","exports"],"sources":["AnswerCallOnWebexService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst extractWxAppTrackingId = (source: unknown): string | undefined => {\n  const sourceObj = source as {details?: {trackingId?: string}; trackingId?: string};\n\n  return sourceObj?.details?.trackingId || sourceObj?.trackingId;\n};\n\nconst extractWxAppHttpStatus = (source: unknown): number | string | undefined => {\n  const obj = source as {\n    statusCode?: number;\n    status?: number | string;\n    details?: {status?: number | string};\n  };\n\n  return obj?.statusCode ?? obj?.status ?? obj?.details?.status;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const trackingId = extractWxAppTrackingId(source);\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = extractWxAppHttpStatus(source);\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private extractTrackingId(source: unknown): string | undefined {\n    return extractWxAppTrackingId(source);\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} success`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {statusCode: response.statusCode},\n      });\n\n      return response;\n    } catch (error) {\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.info('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callId},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n 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LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst extractWxAppTrackingId = (source: unknown): string | undefined => {\n  const sourceObj = source as {details?: {trackingId?: string}; trackingId?: string};\n\n  return sourceObj?.details?.trackingId || sourceObj?.trackingId;\n};\n\nconst extractWxAppHttpStatus = (source: unknown): number | string | undefined => {\n  const obj = source as {\n    statusCode?: number;\n    status?: number | string;\n    details?: {status?: number | string};\n  };\n\n  return obj?.statusCode ?? obj?.status ?? obj?.details?.status;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const trackingId = extractWxAppTrackingId(source);\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = extractWxAppHttpStatus(source);\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private extractTrackingId(source: unknown): string | undefined {\n    return extractWxAppTrackingId(source);\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.log(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      LoggerProxy.log(`AnswerCallOnWebexService.${logMethod} success`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {statusCode: response.statusCode},\n      });\n\n      return response;\n    } catch (error) {\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.log('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callIdSuffix: callId.length <= 8 ? callId : callId.slice(-8)},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,oBAAA,GAAAJ,OAAA;AAA+D,SAAAD,uBAAAM,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE/D,MAAMG,yBAAyB,GAAG,0BAA0B;AAQ5D,MAAMC,sBAAsB,GAAIC,MAAe,IAAyB;EACtE,MAAMC,SAAS,GAAGD,MAAgE;EAElF,OAAOC,SAAS,EAAEC,OAAO,EAAEC,UAAU,IAAIF,SAAS,EAAEE,UAAU;AAChE,CAAC;AAED,MAAMC,sBAAsB,GAAIJ,MAAe,IAAkC;EAC/E,MAAMK,GAAG,GAAGL,MAIX;EAED,OAAOK,GAAG,EAAEC,UAAU,IAAID,GAAG,EAAEE,MAAM,IAAIF,GAAG,EAAEH,OAAO,EAAEK,MAAM;AAC/D,CAAC;AAED,MAAMC,uBAAuB,GAAGA,CAACC,KAAY,EAAET,MAAe,KAA0B;EACtF,MAAMU,MAAM,GAAGD,KAA4B;EAC3CC,MAAM,CAACC,qBAAqB,GAAG,IAAI;EACnC,MAAMR,UAAU,GAAGJ,sBAAsB,CAACC,MAAM,CAAC;EACjD,IAAIG,UAAU,EAAE;IACdO,MAAM,CAACP,UAAU,GAAGA,UAAU;EAChC;EACA,MAAMI,MAAM,GAAGH,sBAAsB,CAACJ,MAAM,CAAC;EAC7C,IAAIO,MAAM,KAAKK,SAAS,EAAE;IACxBF,MAAM,CAACH,MAAM,GAAGA,MAAM;EACxB;EAEA,OAAOG,MAAM;AACf,CAAC;AAqBD;AACA;AACA;AACA;AACe,MAAMG,wBAAwB,CAAC;EAG5CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,mBAAmBA,CAAA,EAAW;IACpC,MAAMC,QAAQ,GAAG,IAAI,CAACF,KAAK,CAACG,QAAQ,CAACD,QAAQ;IAC7C,MAAME,QAAQ,GAAGF,QAAQ,CAACG,YAAY,EAAEC,KAAK,IAAIJ,QAAQ,CAACK,GAAG,CAAC,OAAO,CAAC;IAEtE,IAAI,CAACH,QAAQ,EAAE;MACb,MAAM,IAAII,KAAK,CAAC,mCAAmC,CAAC;IACtD;IAEA,OAAO,GAAGJ,QAAQ,CAACK,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,kBAAkB;EACzD;EAEQC,iBAAiBA,CAACzB,MAAe,EAAsB;IAC7D,OAAOD,sBAAsB,CAACC,MAAM,CAAC;EACvC;EAEA,MAAc0B,gBAAgBA,CAC5BC,QAAgB,EAChBC,MAAoB,EACpBC,IAA6B,EAC7BC,SAAiB,EACO;IACxB,IAAI;MACF,MAAMC,GAAG,GAAG,GAAG,IAAI,CAACf,mBAAmB,CAAC,CAAC,GAAGW,QAAQ,EAAE;MAEtDK,oBAAW,CAACC,GAAG,CAAC,4BAA4BH,SAAS,UAAU,EAAE;QAC/DI,MAAM,EAAEpC,yBAAyB;QACjC8B,MAAM,EAAEE,SAAS;QACjBK,IAAI,EAAE;UAACJ,GAAG;UAAEK,QAAQ,EAAEC,MAAM,CAACC,IAAI,CAACT,IAAI;QAAC;MACzC,CAAC,CAAC;MAEF,MAAMU,QAAQ,GAAI,MAAM,IAAI,CAACxB,KAAK,CAACyB,OAAO,CAAC;QACzCT,GAAG;QACHH,MAAM;QACNC,IAAI;QACJY,aAAa,EAAE;MACjB,CAAC,CAAmB;MAEpBT,oBAAW,CAACC,GAAG,CAAC,4BAA4BH,SAAS,UAAU,EAAE;QAC/DI,MAAM,EAAEpC,yBAAyB;QACjC8B,MAAM,EAAEE,SAAS;QACjBK,IAAI,EAAE;UAAC7B,UAAU,EAAEiC,QAAQ,CAACjC;QAAU;MACxC,CAAC,CAAC;MAEF,OAAOiC,QAAQ;IACjB,CAAC,CAAC,OAAO9B,KAAK,EAAE;MACd,MAAMN,UAAU,GAAG,IAAI,CAACsB,iBAAiB,CAAChB,KAAK,CAAC;MAChDuB,oBAAW,CAACvB,KAAK,CAAC,4BAA4BqB,SAAS,YAAYrB,KAAK,EAAE,EAAE;QAC1EyB,MAAM,EAAEpC,yBAAyB;QACjC8B,MAAM,EAAEE,SAAS;QACjBK,IAAI,EAAE;UACJhC,UAAU;UACVI,MAAM,EAAEH,sBAAsB,CAACK,KAAK;QACtC;MACF,CAAC,CAAC;MACF,MAAM;QAACA,KAAK,EAAEiC;MAAa,CAAC,GAAG,IAAAC,sBAAe,EAAClC,KAAK,EAAEqB,SAAS,EAAEc,kBAAO,CAAC;MACzE,MAAMpC,uBAAuB,CAACkC,aAAa,EAAEjC,KAAK,CAAC;IACrD;EACF;EAEOoC,UAAUA,CAACC,MAAwB,EAA0B;IAClE,MAAM;MAACC,MAAM;MAAEC,UAAU;MAAEC;IAAW,CAAC,GAAGH,MAAM;IAEhD,OAAO,IAAI,CAACpB,gBAAgB,CAC1B,SAAS,EACTwB,mBAAY,CAACC,IAAI,EACjB;MACEJ,MAAM;MACNC,UAAU;MACV,IAAIC,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IACtC,CAAC,EACDG,kBAAO,CAACC,MACV,CAAC;EACH;EAEOC,UAAUA,CAACR,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACpB,gBAAgB,CAC1B,SAAS,EACTwB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACG,MACV,CAAC;EACH;EAEOC,QAAQA,CAACV,MAAoB,EAA0B;IAC5D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACpB,gBAAgB,CAC1B,OAAO,EACPwB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOC,UAAUA,CAACZ,MAAoB,EAA0B;IAC9D,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IAEpC,OAAO,IAAI,CAACpB,gBAAgB,CAC1B,SAAS,EACTwB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAE,IAAIE,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EAC/CG,kBAAO,CAACK,WACV,CAAC;EACH;EAEOE,YAAYA,CAACb,MAA0B,EAA0B;IACtE,MAAM;MAACC,MAAM;MAAEa,IAAI;MAAEX;IAAW,CAAC,GAAGH,MAAM;IAE1C,OAAO,IAAI,CAACpB,gBAAgB,CAC1B,eAAe,EACfwB,mBAAY,CAACC,IAAI,EACjB;MAACJ,MAAM;MAAEa,IAAI;MAAE,IAAIX,WAAW,GAAG;QAACA;MAAW,CAAC,GAAG,CAAC,CAAC;IAAC,CAAC,EACrDG,kBAAO,CAACS,aACV,CAAC;EACH;EAEA,MAAaC,cAAcA,CAAChB,MAAoB,EAAgC;IAC9E,MAAM;MAACC,MAAM;MAAEE;IAAW,CAAC,GAAGH,MAAM;IACpC,MAAMiB,gBAAgB,GAAGd,WAAW,GAAG,gBAAgBe,kBAAkB,CAACf,WAAW,CAAC,EAAE,GAAG,EAAE;IAC7F,MAAMlB,GAAG,GAAG,GAAG,IAAI,CAACf,mBAAmB,CAAC,CAAC,IAAI+B,MAAM,GAAGgB,gBAAgB,EAAE;IAExE,IAAI;MACF/B,oBAAW,CAACC,GAAG,CAAC,iDAAiD,EAAE;QACjEC,MAAM,EAAEpC,yBAAyB;QACjC8B,MAAM,EAAEwB,kBAAO,CAACa,yBAAyB;QACzC9B,IAAI,EAAE;UAAC+B,YAAY,EAAEnB,MAAM,CAACoB,MAAM,IAAI,CAAC,GAAGpB,MAAM,GAAGA,MAAM,CAACqB,KAAK,CAAC,CAAC,CAAC;QAAC;MACrE,CAAC,CAAC;MAEF,MAAM7B,QAAQ,GAAI,MAAM,IAAI,CAACxB,KAAK,CAACyB,OAAO,CAAC;QACzCT,GAAG;QACHH,MAAM,EAAEsB,mBAAY,CAACmB,GAAG;QACxB5B,aAAa,EAAE;MACjB,CAAC,CAAmB;MAEpB,OAAQF,QAAQ,CAACV,IAAI,IAAI,CAAC,CAAC;IAC7B,CAAC,CAAC,OAAOpB,KAAK,EAAE;MACd,IAAI,IAAA6D,6CAAwB,EAAC7D,KAAK,CAAC,EAAE;QACnC,MAAM8D,GAAG,GACP9D,KAAK,YAAYc,KAAK,GAClBd,KAAK,GACL,IAAIc,KAAK,CAACiD,MAAM,CAAE/D,KAAK,EAAyBgE,OAAO,IAAIhE,KAAK,CAAC,CAAC;QACxE,MAAMD,uBAAuB,CAAC+D,GAAG,EAAE9D,KAAK,CAAC;MAC3C;MAEA,MAAMN,UAAU,GAAG,IAAI,CAACsB,iBAAiB,CAAChB,KAAK,CAAC;MAChDuB,oBAAW,CAACvB,KAAK,CAAC,mDAAmDA,KAAK,EAAE,EAAE;QAC5EyB,MAAM,EAAEpC,yBAAyB;QACjC8B,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package/dist/services/ApiAiAssistant.js

@@ -18,8 +18,21 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * @public
  */
 class ApiAIAssistant {
-  constructor(webex) {
+  createWellnessError(reason) {
+    const error = new Error(reason);
+    error.details = {
+      type: 'SDK_VALIDATION_ERROR',
+      orgId: this.webex.credentials.getOrgId(),
+      trackingId: '',
+      data: {
+        reason
+      }
+    };
+    return error;
+  }
+  constructor(webex, wellnessContextProvider) {
     this.webex = webex;
+    this.wellnessContextProvider = wellnessContextProvider;
     this.metricsManager = _MetricsManager.default.getInstance({
       webex
     });
@@ -27,6 +40,108 @@ class ApiAIAssistant {
   setAIFeatureFlags(aiFeature) {
     this.aiFeature = aiFeature;
   }
+  async sendWellnessBreakAction(action, method) {
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED]);
+    try {
+      const context = this.wellnessContextProvider?.();
+      const agentId = context?.agentId?.trim();
+      const agentSessionId = context?.agentSessionId?.trim();
+      const orgId = this.webex.credentials.getOrgId()?.trim();
+      if (context?.isWellnessBreakEnabled !== true) {
+        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');
+      }
+      if (!orgId) {
+        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');
+      }
+      if (!agentId) {
+        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');
+      }
+      if (!agentSessionId) {
+        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');
+      }
+      const baseUrl = this.getBaseUrl();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.EVENT}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          eventType: _types.AIAssistantEventType.CUSTOM_EVENT,
+          eventName: _types.AIAssistantEventName.WELLNESS_BREAK_ACTION,
+          eventDetails: {
+            data: {
+              action,
+              agentSessionId,
+              actionTimeStamp: Date.now()
+            }
+          }
+        }
+      });
+      if (response.statusCode !== 202) {
+        throw this.createWellnessError(`WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`);
+      }
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED, {
+        action
+      }, ['operational']);
+      _loggerProxy.default.log('Wellness action accepted by AI Assistant', {
+        module: _constants2.CC_FILE,
+        method,
+        data: {
+          action
+        }
+      });
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED, {
+        action,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, method, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Requests an Agent Wellness Break.
+   * The promise resolves when the HTTP request is accepted with status 202; the later
+   * approval or denial is delivered independently through a wellness notification.
+   * @returns A promise that resolves with no value after HTTP acceptance
+   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails
+   * @example
+   * await webex.cc.apiAIAssistant.requestWellnessBreak();
+   * @public
+   */
+  async requestWellnessBreak() {
+    return this.sendWellnessBreakAction(_types.WELLNESS_BREAK_USER_ACTIONS.REQUESTED, _constants2.METHODS.REQUEST_WELLNESS_BREAK);
+  }
+
+  /**
+   * Responds to a backend-provided Agent Wellness Break offer.
+   * The promise resolves when the HTTP request is accepted with status 202 and does not
+   * wait for a WebSocket completion event.
+   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE
+   * @returns A promise that resolves with no value after HTTP acceptance
+   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails
+   * @example
+   * await webex.cc.apiAIAssistant.respondToWellnessBreak({
+   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,
+   * });
+   * @public
+   */
+  async respondToWellnessBreak(params) {
+    const {
+      action
+    } = params;
+    if (![_types.WELLNESS_BREAK_USER_ACTIONS.ACCEPTED, _types.WELLNESS_BREAK_USER_ACTIONS.REJECTED, _types.WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE].includes(action)) {
+      const {
+        error
+      } = (0, _Utils.getErrorDetails)(this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'), _constants2.METHODS.RESPOND_TO_WELLNESS_BREAK, _constants2.CC_FILE);
+      throw error;
+    }
+    return this.sendWellnessBreakAction(action, _constants2.METHODS.RESPOND_TO_WELLNESS_BREAK);
+  }
   getBaseUrl() {
     const wccApiGatewayUrl = this.webex.internal.services.get(_constants3.WCC_API_GATEWAY) || '';
     if (!wccApiGatewayUrl) {

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_uuid","require","_loggerProxy","_interopRequireDefault","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","eventMetaData","languageCode","trackingId","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","getRealTimeAssistance","params","context","trimmedContext","trim","uuidv4","AIAssistantEventName","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_SUGGESTIONS","loggerContext","GET_REAL_TIME_ASSISTANCE","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","suggestedResponses","enable","AIAssistantEventType","CUSTOM_EVENT","undefined","log","sendRealTimeAssistanceUserAction","adaptiveCardId","actionId","actionType","SEND_REAL_TIME_ASSISTANCE_USER_ACTION","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","SUGGESTED_RESPONSES_USER_ACTION","userAction","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import {v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/WebexCrossClientService.js

@@ -163,6 +163,7 @@ class WebexCrossClientService {
         } else {
           metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
             enableWxBetterTogether: enable,
+            usersubPublished: this.answerCallsState,
             error: error instanceof Error ? error.toString() : String(error)
           }, ['operational', 'behavioral']);
         }
@@ -184,10 +185,11 @@ class WebexCrossClientService {
     }
     if (trackPublishMetrics) {
       metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS, {
-        enableWxBetterTogether: enable
+        enableWxBetterTogether: enable,
+        usersubPublished: enable
       }, ['operational', 'behavioral']);
     }
-    _loggerProxy.default.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
+    _loggerProxy.default.log(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
       module: WEBEX_CROSS_CLIENT_FILE,
       method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,
       data: {
@@ -203,6 +205,7 @@ class WebexCrossClientService {
     }
     _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
       enableWxBetterTogether: enable,
+      usersubPublished: this.answerCallsState,
       skipReason,
       error
     }, ['operational', 'behavioral']);

package/dist/services/WebexCrossClientService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","e","__esModule","default","WEBEX_CROSS_CLIENT_FILE","DEFAULT_CROSS_CLIENT_STATE_TTL","EXPIRATION_OFFSET_MS","DEFAULT_APP_NAME","REFRESH_RETRY_DELAY_MS","MAX_REFRESH_RETRIES","WebexCrossClientService","answerCallsState","appName","refreshGeneration","usersubPublishMetricsId","constructor","webex","extractDeviceIdFromUrl","url","match","getDeviceUrl","internal","device","clearRefreshTimer","refreshTimer","clearTimeout","undefined","refreshRetryTimer","scheduleRefreshRetry","userId","ttl","scheduledGeneration","retryAttempt","setTimeout","setManageWebexCallingInWxcc","error","LoggerProxy","module","method","METHODS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","startRefreshTimer","refreshTime","publishCrossClientState","users","composition","logContext","body","compositions","type","request","service","resource","then","response","catch","Promise","reject","enable","options","operationGeneration","trackPublishMetrics","trackUsersubPreflightFailure","Error","deviceUrl","devices","deviceId","state","metricsManager","MetricsManager","getInstance","usersubPublishEventKeys","METRIC_EVENT_NAMES","WXAPP_USERSUB_PUBLISH_SUCCESS","WXAPP_USERSUB_PUBLISH_FAILED","publishMetricsId","timeEvent","cancelTimedEvent","trackEvent","enableWxBetterTogether","toString","String","info","data","skipReason","teardown","isAnswerCallsStateActive","exports"],"sources":["WebexCrossClientService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\nconst WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';\nconst DEFAULT_CROSS_CLIENT_STATE_TTL = 900;\nconst EXPIRATION_OFFSET_MS = 60_000;\n/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */\nconst DEFAULT_APP_NAME = 'wxcc';\nconst REFRESH_RETRY_DELAY_MS = 30_000;\nconst MAX_REFRESH_RETRIES = 3;\n\ntype RefreshTimer = ReturnType<typeof setTimeout>;\n\n/**\n * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).\n */\nexport default class WebexCrossClientService {\n  private webex: WebexSDK;\n  private refreshTimer?: RefreshTimer;\n  private refreshRetryTimer?: RefreshTimer;\n  private answerCallsState = false;\n  private appName = DEFAULT_APP_NAME;\n  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */\n  private refreshGeneration = 0;\n  /** Monotonic id for usersub publish metrics timers; stale publishes cancel only their own timer. */\n  private usersubPublishMetricsId = 0;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private extractDeviceIdFromUrl(url: string): string {\n    const match = url.match(/\\/devices\\/([^/?]+)/);\n\n    return match ? match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string; trackPublishMetrics?: boolean}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    const trackPublishMetrics = options?.trackPublishMetrics ?? false;\n    this.appName = appName;\n\n    if (!userId) {\n      const error = 'User ID is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);\n      throw new Error(error);\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      const error = 'Device URL is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(\n        enable,\n        'device_url_unavailable',\n        error,\n        trackPublishMetrics\n      );\n      throw new Error(error);\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    const metricsManager = MetricsManager.getInstance();\n    const usersubPublishEventKeys = [\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n    ];\n\n    let publishMetricsId = 0;\n    if (trackPublishMetrics) {\n      this.usersubPublishMetricsId += 1;\n      publishMetricsId = this.usersubPublishMetricsId;\n      metricsManager.timeEvent(usersubPublishEventKeys);\n    }\n\n    try {\n      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n    } catch (error) {\n      if (trackPublishMetrics) {\n        if (operationGeneration !== this.refreshGeneration) {\n          if (publishMetricsId === this.usersubPublishMetricsId) {\n            metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n          }\n        } else {\n          metricsManager.trackEvent(\n            METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n            {\n              enableWxBetterTogether: enable,\n              error: error instanceof Error ? error.toString() : String(error),\n            },\n            ['operational', 'behavioral']\n          );\n        }\n      }\n\n      throw error;\n    }\n\n    if (operationGeneration !== this.refreshGeneration) {\n      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {\n        metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n      }\n\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    if (trackPublishMetrics) {\n      metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n        {enableWxBetterTogether: enable},\n        ['operational', 'behavioral']\n      );\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  private trackUsersubPreflightFailure(\n    enable: boolean,\n    skipReason: 'user_id_unavailable' | 'device_url_unavailable',\n    error: string,\n    trackPublishMetrics: boolean\n  ): void {\n    if (!trackPublishMetrics) {\n      return;\n    }\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n      {\n        enableWxBetterTogether: enable,\n        skipReason,\n        error,\n      },\n      ['operational', 'behavioral']\n    );\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string; trackPublishMetrics?: boolean}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    const trackPublishMetrics = options?.trackPublishMetrics ?? false;\n    this.appName = appName;\n\n    if (!userId) {\n      const error = 'User ID is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);\n      throw new Error(error);\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      const error = 'Device URL is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(\n        enable,\n        'device_url_unavailable',\n        error,\n        trackPublishMetrics\n      );\n      throw new Error(error);\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    const metricsManager = MetricsManager.getInstance();\n    const usersubPublishEventKeys = [\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n    ];\n\n    let publishMetricsId = 0;\n    if (trackPublishMetrics) {\n      this.usersubPublishMetricsId += 1;\n      publishMetricsId = this.usersubPublishMetricsId;\n      metricsManager.timeEvent(usersubPublishEventKeys);\n    }\n\n    try {\n      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n    } catch (error) {\n      if (trackPublishMetrics) {\n        if (operationGeneration !== this.refreshGeneration) {\n          if (publishMetricsId === this.usersubPublishMetricsId) {\n            metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n          }\n        } else {\n          metricsManager.trackEvent(\n            METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n            {\n              enableWxBetterTogether: enable,\n              usersubPublished: this.answerCallsState,\n              error: error instanceof Error ? error.toString() : String(error),\n            },\n            ['operational', 'behavioral']\n          );\n        }\n      }\n\n      throw error;\n    }\n\n    if (operationGeneration !== this.refreshGeneration) {\n      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {\n        metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n      }\n\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    if (trackPublishMetrics) {\n      metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n        {\n          enableWxBetterTogether: enable,\n          usersubPublished: enable,\n        },\n        ['operational', 'behavioral']\n      );\n    }\n\n    LoggerProxy.log(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  private trackUsersubPreflightFailure(\n    enable: boolean,\n    skipReason: 'user_id_unavailable' | 'device_url_unavailable',\n    error: string,\n    trackPublishMetrics: boolean\n  ): void {\n    if (!trackPublishMetrics) {\n      return;\n    }\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n      {\n        enableWxBetterTogether: enable,\n        usersubPublished: this.answerCallsState,\n        skipReason,\n        error,\n      },\n      ['operational', 'behavioral']\n    );\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AAEA,IAAAE,eAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AAAwD,SAAAD,uBAAAK,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAExD,MAAMG,uBAAuB,GAAG,yBAAyB;AACzD,MAAMC,8BAA8B,GAAG,GAAG;AAC1C,MAAMC,oBAAoB,GAAG,MAAM;AACnC;AACA,MAAMC,gBAAgB,GAAG,MAAM;AAC/B,MAAMC,sBAAsB,GAAG,MAAM;AACrC,MAAMC,mBAAmB,GAAG,CAAC;AAI7B;AACA;AACA;AACe,MAAMC,uBAAuB,CAAC;EAInCC,gBAAgB,GAAG,KAAK;EACxBC,OAAO,GAAGL,gBAAgB;EAClC;EACQM,iBAAiB,GAAG,CAAC;EAC7B;EACQC,uBAAuB,GAAG,CAAC;EAEnCC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,sBAAsBA,CAACC,GAAW,EAAU;IAClD,MAAMC,KAAK,GAAGD,GAAG,CAACC,KAAK,CAAC,qBAAqB,CAAC;IAE9C,OAAOA,KAAK,GAAGA,KAAK,CAAC,CAAC,CAAC,GAAG,EAAE;EAC9B;EAEQC,YAAYA,CAAA,EAAuB;IACzC,OAAO,IAAI,CAACJ,KAAK,CAACK,QAAQ,CAACC,MAAM,EAAEJ,GAAG;EACxC;EAEQK,iBAAiBA,CAAA,EAAS;IAChC,IAAI,IAAI,CAACC,YAAY,EAAE;MACrBC,YAAY,CAAC,IAAI,CAACD,YAAY,CAAC;MAC/B,IAAI,CAACA,YAAY,GAAGE,SAAS;IAC/B;IAEA,IAAI,IAAI,CAACC,iBAAiB,EAAE;MAC1BF,YAAY,CAAC,IAAI,CAACE,iBAAiB,CAAC;MACpC,IAAI,CAACA,iBAAiB,GAAGD,SAAS;IACpC;EACF;EAEQE,oBAAoBA,CAC1BC,MAAc,EACdC,GAAW,EACXC,mBAA2B,EAC3BC,YAAoB,EACd;IACN,IACEA,YAAY,IAAIvB,mBAAmB,IACnCsB,mBAAmB,KAAK,IAAI,CAAClB,iBAAiB,IAC9C,CAAC,IAAI,CAACF,gBAAgB,EACtB;MACA;IACF;IAEA,IAAI,CAACgB,iBAAiB,GAAGM,UAAU,CAAC,YAAY;MAC9C,IAAIF,mBAAmB,KAAK,IAAI,CAAClB,iBAAiB,IAAI,CAAC,IAAI,CAACF,gBAAgB,EAAE;QAC5E;MACF;MAEA,IAAI;QACF,MAAM,IAAI,CAACuB,2BAA2B,CAAC,IAAI,EAAE;UAACL,MAAM;UAAEC,GAAG;UAAElB,OAAO,EAAE,IAAI,CAACA;QAAO,CAAC,CAAC;MACpF,CAAC,CAAC,OAAOuB,KAAK,EAAE;QACdC,oBAAW,CAACD,KAAK,CAAC,iDAAiDA,KAAK,EAAE,EAAE;UAC1EE,MAAM,EAAEjC,uBAAuB;UAC/BkC,MAAM,EAAEC,kBAAO,CAACC;QAClB,CAAC,CAAC;QACF,IAAI,CAACZ,oBAAoB,CAACC,MAAM,EAAEC,GAAG,EAAEC,mBAAmB,EAAEC,YAAY,GAAG,CAAC,CAAC;MAC/E;IACF,CAAC,EAAExB,sBAAsB,CAAC;EAC5B;EAEQiC,iBAAiBA,CAACZ,MAAc,EAAEC,GAAW,EAAQ;IAC3D,IAAI,CAACP,iBAAiB,CAAC,CAAC;IAExB,IAAI,CAAC,IAAI,CAACZ,gBAAgB,EAAE;MAC1B;IACF;IAEA,MAAM+B,WAAW,GAAGZ,GAAG,GAAG,IAAI,GAAGxB,oBAAoB;IACrD,MAAMyB,mBAAmB,GAAG,IAAI,CAAClB,iBAAiB;IAClD,IAAI,CAACW,YAAY,GAAGS,UAAU,CAAC,YAAY;MACzC,IAAIF,mBAAmB,KAAK,IAAI,CAAClB,iBAAiB,IAAI,CAAC,IAAI,CAACF,gBAAgB,EAAE;QAC5E;MACF;MAEA,IAAI;QACF,MAAM,IAAI,CAACuB,2BAA2B,CAAC,IAAI,EAAE;UAACL,MAAM;UAAEC,GAAG;UAAElB,OAAO,EAAE,IAAI,CAACA;QAAO,CAAC,CAAC;MACpF,CAAC,CAAC,OAAOuB,KAAK,EAAE;QACdC,oBAAW,CAACD,KAAK,CAAC,2CAA2CA,KAAK,EAAE,EAAE;UACpEE,MAAM,EAAEjC,uBAAuB;UAC/BkC,MAAM,EAAEC,kBAAO,CAACC;QAClB,CAAC,CAAC;QACF,IAAI,CAACZ,oBAAoB,CAACC,MAAM,EAAEC,GAAG,EAAEC,mBAAmB,EAAE,CAAC,CAAC;MAChE;IACF,CAAC,EAAEW,WAAW,CAAC;EACjB;EAEQC,uBAAuBA,CAC7BC,KAAe,EACfd,GAAW,EACXe,WAAoC,EACpCC,UAAkB,EACA;IAClB,MAAMC,IAAI,GAAG;MACXH,KAAK;MACLI,YAAY,EAAE,CACZ;QACEC,IAAI,EAAE,oBAAoB;QAC1BnB,GAAG;QACHe;MACF,CAAC;IAEL,CAAC;IAED,OAAO,IAAI,CAAC7B,KAAK,CACdkC,OAAO,CAAC;MACPZ,MAAM,EAAE,MAAM;MACda,OAAO,EAAE,SAAS;MAClBC,QAAQ,EAAE,SAAS;MACnBL;IACF,CAAC,CAAC,CACDM,IAAI,CAAEC,QAA0B,IAAKA,QAAQ,EAAEP,IAAI,CAAC,CACpDQ,KAAK,CAAEpB,KAAc,IAAK;MACzBC,oBAAW,CAACD,KAAK,CAAC,2BAA2BW,UAAU,YAAYX,KAAK,EAAE,EAAE;QAC1EE,MAAM,EAAEjC,uBAAuB;QAC/BkC,MAAM,EAAEC,kBAAO,CAACC;MAClB,CAAC,CAAC;MAEF,OAAOgB,OAAO,CAACC,MAAM,CAACtB,KAAK,CAAC;IAC9B,CAAC,CAAC;EACN;EAEA,MAAaD,2BAA2BA,CACtCwB,MAAe,EACfC,OAA0F,EAC3E;IACf,MAAMC,mBAAmB,GAAG,IAAI,CAAC/C,iBAAiB;IAClD,MAAMgB,MAAM,GAAG8B,OAAO,EAAE9B,MAAM,IAAI,IAAI,CAACb,KAAK,CAACK,QAAQ,CAACC,MAAM,EAAEO,MAAM;IACpE,MAAMC,GAAG,GAAG6B,OAAO,EAAE7B,GAAG,IAAIzB,8BAA8B;IAC1D,MAAMO,OAAO,GAAG+C,OAAO,EAAE/C,OAAO,IAAIL,gBAAgB;IACpD,MAAMsD,mBAAmB,GAAGF,OAAO,EAAEE,mBAAmB,IAAI,KAAK;IACjE,IAAI,CAACjD,OAAO,GAAGA,OAAO;IAEtB,IAAI,CAACiB,MAAM,EAAE;MACX,MAAMM,KAAK,GAAG,iDAAiD;MAC/D,IAAI,CAAC2B,4BAA4B,CAACJ,MAAM,EAAE,qBAAqB,EAAEvB,KAAK,EAAE0B,mBAAmB,CAAC;MAC5F,MAAM,IAAIE,KAAK,CAAC5B,KAAK,CAAC;IACxB;IAEA,MAAM6B,SAAS,GAAG,IAAI,CAAC5C,YAAY,CAAC,CAAC;IACrC,IAAI,CAAC4C,SAAS,EAAE;MACd,MAAM7B,KAAK,GAAG,oDAAoD;MAClE,IAAI,CAAC2B,4BAA4B,CAC/BJ,MAAM,EACN,wBAAwB,EACxBvB,KAAK,EACL0B,mBACF,CAAC;MACD,MAAM,IAAIE,KAAK,CAAC5B,KAAK,CAAC;IACxB;IAEA,MAAMU,WAAW,GAAG;MAClBoB,OAAO,EAAE,CACP;QACEC,QAAQ,EAAE,IAAI,CAACjD,sBAAsB,CAAC+C,SAAS,CAAC;QAChDpD,OAAO;QACPuD,KAAK,EAAE;UACL,sBAAsB,EAAET;QAC1B;MACF,CAAC;IAEL,CAAC;IAED,MAAMU,cAAc,GAAGC,uBAAc,CAACC,WAAW,CAAC,CAAC;IACnD,MAAMC,uBAAuB,GAAG,CAC9BC,8BAAkB,CAACC,6BAA6B,EAChDD,8BAAkB,CAACE,4BAA4B,CAChD;IAED,IAAIC,gBAAgB,GAAG,CAAC;IACxB,IAAId,mBAAmB,EAAE;MACvB,IAAI,CAAC/C,uBAAuB,IAAI,CAAC;MACjC6D,gBAAgB,GAAG,IAAI,CAAC7D,uBAAuB;MAC/CsD,cAAc,CAACQ,SAAS,CAACL,uBAAuB,CAAC;IACnD;IAEA,IAAI;MACF,MAAM,IAAI,CAAC5B,uBAAuB,CAAC,CAACd,MAAM,CAAC,EAAEC,GAAG,EAAEe,WAAW,EAAE,6BAA6B,CAAC;IAC/F,CAAC,CAAC,OAAOV,KAAK,EAAE;MACd,IAAI0B,mBAAmB,EAAE;QACvB,IAAID,mBAAmB,KAAK,IAAI,CAAC/C,iBAAiB,EAAE;UAClD,IAAI8D,gBAAgB,KAAK,IAAI,CAAC7D,uBAAuB,EAAE;YACrDsD,cAAc,CAACS,gBAAgB,CAACN,uBAAuB,CAAC;UAC1D;QACF,CAAC,MAAM;UACLH,cAAc,CAACU,UAAU,CACvBN,8BAAkB,CAACE,4BAA4B,EAC/C;YACEK,sBAAsB,EAAErB,MAAM;YAC9BsB,gBAAgB,EAAE,IAAI,CAACrE,gBAAgB;YACvCwB,KAAK,EAAEA,KAAK,YAAY4B,KAAK,GAAG5B,KAAK,CAAC8C,QAAQ,CAAC,CAAC,GAAGC,MAAM,CAAC/C,KAAK;UACjE,CAAC,EACD,CAAC,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package/dist/services/WxAppTelephonyMercurySync.js

@@ -67,7 +67,8 @@ class WxAppTelephonyMercurySync {
         method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
       });
       _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED, {
-        error: 'Mercury is unavailable for wxApp mute sync'
+        error: 'Mercury is unavailable for wxApp mute sync',
+        mercurySubscribed: false
       }, ['operational', 'behavioral']);
       return;
     }
@@ -81,8 +82,10 @@ class WxAppTelephonyMercurySync {
     };
     mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
     mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
-    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS, {}, ['operational', 'behavioral']);
-    _loggerProxy.default.info('Subscribed to wxApp telephony Mercury mute sync', {
+    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS, {
+      mercurySubscribed: true
+    }, ['operational', 'behavioral']);
+    _loggerProxy.default.log('Subscribed to wxApp telephony Mercury mute sync', {
       module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
       method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
     });

package/dist/services/WxAppTelephonyMercurySync.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","_wxAppDiagnosticLogging","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","logWxAppMercuryMuteSync","phase","dropReason","decodedActorId","decodedCallId","endsWith","callIdSuffix","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","LoggerProxy","error","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","MetricsManager","getInstance","trackEvent","METRIC_EVENT_NAMES","WXAPP_MERCURY_SUBSCRIBE_FAILED","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","info","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {callIdSuffix, logWxAppMercuryMuteSync} from './wxAppDiagnosticLogging';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        dropReason: 'missing_mercury_event_fields',\n      });\n\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        muted,\n        callIdSuffix: callIdSuffix(decodedCallId),\n        dropReason: 'actor_id_mismatch',\n      });\n\n      return;\n    }\n\n    logWxAppMercuryMuteSync({\n      phase: 'received',\n      muted,\n      callIdSuffix: callIdSuffix(decodedCallId),\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      MetricsManager.getInstance().trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED,\n        {error: 'Mercury is unavailable for wxApp mute sync'},\n        ['operational', 'behavioral']\n      );\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS,\n      {},\n      ['operational', 'behavioral']\n    );\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  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+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","_wxAppDiagnosticLogging","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","logWxAppMercuryMuteSync","phase","dropReason","decodedActorId","decodedCallId","endsWith","callIdSuffix","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","LoggerProxy","error","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","MetricsManager","getInstance","trackEvent","METRIC_EVENT_NAMES","WXAPP_MERCURY_SUBSCRIBE_FAILED","mercurySubscribed","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","log","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {callIdSuffix, logWxAppMercuryMuteSync} from './wxAppDiagnosticLogging';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        dropReason: 'missing_mercury_event_fields',\n      });\n\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        muted,\n        callIdSuffix: callIdSuffix(decodedCallId),\n        dropReason: 'actor_id_mismatch',\n      });\n\n      return;\n    }\n\n    logWxAppMercuryMuteSync({\n      phase: 'received',\n      muted,\n      callIdSuffix: callIdSuffix(decodedCallId),\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      MetricsManager.getInstance().trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED,\n        {error: 'Mercury is unavailable for wxApp mute sync', mercurySubscribed: false},\n        ['operational', 'behavioral']\n      );\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS,\n      {mercurySubscribed: true},\n      ['operational', 'behavioral']\n    );\n\n    LoggerProxy.log('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  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package/dist/services/config/Util.js

@@ -5,6 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.parseAgentConfigs = parseAgentConfigs;
 var _constants = require("../core/constants");
+var _constants2 = require("./constants");
 var _types = require("./types");
 /**
  * Get the URL mapping for the given name
@@ -134,6 +135,8 @@ function parseAgentConfigs(profileData) {
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
   const aiFeature = aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;
+  const isWellnessConfigured = aiFeature?.agentWellbeing?.enable === true && aiFeature.agentWellbeing.wellnessBreakReminders === _constants2.WELLNESS_BREAK_REMINDERS_ENABLED;
+  const hasAIAssistantLicense = (orgSettingsData.aiAssistantQuantity ?? 0) > 0;
   const finalData = {
     teams: teamData,
     defaultDn: userData.deafultDialledNumber,
@@ -203,7 +206,8 @@ function parseAgentConfigs(profileData) {
     microsoftConfig: getMsftConfig(agentProfileData),
     webexConfig: getWebexConfig(agentProfileData),
     lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT,
-    aiFeature
+    aiFeature,
+    isWellnessBreakEnabled: isWellnessConfigured && hasAIAssistantLicense
   };
   return finalData;
 }