@webex/contact-center 3.12.0-llmrefactor.11 → 3.12.0-llmrefactor.13

package/dist/services/config/Util.js

@@ -5,6 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.parseAgentConfigs = parseAgentConfigs;
 var _constants = require("../core/constants");
+var _constants2 = require("./constants");
 var _types = require("./types");
 /**
  * Get the URL mapping for the given name
@@ -134,6 +135,8 @@ function parseAgentConfigs(profileData) {
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
   const aiFeature = aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;
+  const isWellnessConfigured = aiFeature?.agentWellbeing?.enable === true && aiFeature.agentWellbeing.wellnessBreakReminders === _constants2.WELLNESS_BREAK_REMINDERS_ENABLED;
+  const hasAIAssistantLicense = (orgSettingsData.aiAssistantQuantity ?? 0) > 0;
   const finalData = {
     teams: teamData,
     defaultDn: userData.deafultDialledNumber,
@@ -203,7 +206,8 @@ function parseAgentConfigs(profileData) {
     microsoftConfig: getMsftConfig(agentProfileData),
     webexConfig: getWebexConfig(agentProfileData),
     lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT,
-    aiFeature
+    aiFeature,
+    isWellnessBreakEnabled: isWellnessConfigured && hasAIAssistantLicense
   };
   return finalData;
 }

package/dist/services/config/Util.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_types","getUrlMapping","urlMappings","name","mappedUrl","find","mapping","url","getMsftConfig","agentProfileData","showUserDetailsMS","stateSynchronizationMS","getWebexConfig","showUserDetailsWebex","stateSynchronizationWebex","getDefaultAgentDN","agentDNValidation","getFilteredDialplanEntries","dialPlanData","profileDialPlans","dialPlanEntries","forEach","dailPlan","includes","id","filteredPlan","regex","regularExpression","prefix","strippedChars","push","getFilterAuxCodes","auxCodes","type","specificCodes","filteredAuxCodes","auxCode","workTypeCode","active","length","isSystem","isSystemCode","isDefault","defaultCode","getDefaultWrapUpCode","wrapUpReasonList","c","parseAgentConfigs","profileData","userData","teamData","tenantData","orgInfoData","orgSettingsData","urlMapping","aiFeatureFlags","tenantDataTimeout","timeoutDesktopInactivityEnabled","timeoutDesktopInactivityMins","inactivityTimeoutTimer","timeoutDesktopInactivityCustomEnabled","wrapupCodes","WRAP_UP_CODE","accessWrapUpCode","wrapUpCodes","idleCodes","IDLE_CODE","accessIdleCode","defaultWrapUpData","aiFeature","data","undefined","finalData","teams","defaultDn","deafultDialledNumber","forceDefaultDn","forceDefaultDnForAgent","regexUS","dnDefaultRegex","regexOther","dnOtherRegex","agentId","ciUserId","agentName","firstName","lastName","agentMailId","email","agentProfileID","agentProfileId","autoAnswer","dialPlan","dialPlanEnabled","dialPlanEntity","dialPlans","multimediaProfileId","skillProfileId","siteId","enterpriseId","tenantId","tenantTimezone","timezone","environment","privacyShieldVisible","organizationIdleCodes","idleCodesAccess","wrapUpData","wrapUpProps","autoWrapup","autoWrapUp","autoWrapupInterval","autoWrapAfterSeconds","lastAgentRoute","lastAgentRouting","wrapUpCodeAccess","allowCancelAutoWrapup","allowAutoWrapUpExtension","defaultWrapupCode","isOutboundEnabledForTenant","outdialEnabled","isOutboundEnabledForAgent","isAdhocDialingEnabled","isAgentAvailableAfterOutdial","agentAvailableAfterOutdial","outDialEp","outdialEntryPointId","isCampaignManagementEnabled","campaignManagerEnabled","isEndTaskEnabled","endCallEnabled","isEndConsultEnabled","endConsultEnabled","callVariablesSuppressed","agentDbId","dbId","allowConsultToQueue","consultToQueue","accessQueue","accessEntryPoint","accessBuddyTeam","agentPersonalStatsEnabled","viewableStatistics","agentStats","addressBookId","outdialANIId","analyserUserId","acqueonApiUrl","acqueonConsoleUrl","isTimeoutDesktopInactivityEnabled","loginVoiceOptions","webRtcEnabled","maskSensitiveData","microsoftConfig","webexConfig","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT"],"sources":["Util.ts"],"sourcesContent":["import {LOST_CONNECTION_RECOVERY_TIMEOUT} from '../core/constants';\nimport {\n  AgentResponse,\n  AuxCode,\n  AuxCodeType,\n  DesktopProfileResponse,\n  DialPlanEntity,\n  Entity,\n  IDLE_CODE,\n  OrgInfo,\n  OrgSettings,\n  Profile,\n  Team,\n  TenantData,\n  URLMapping,\n  WRAP_UP_CODE,\n  AIFeatureFlagsResponse,\n  AIFeatureFlags,\n} from './types';\n\n/**\n * Get the URL mapping for the given name\n * @param {Array<URLMapping>} urlMappings\n * @param {string} name\n * @returns {string}\n */\nconst getUrlMapping = (urlMappings: Array<URLMapping>, name: string) => {\n  const mappedUrl = urlMappings.find((mapping) => mapping.name === name)?.url;\n\n  return mappedUrl || '';\n};\n\n/**\n * Get the MSFT and Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getMsftConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsMS: agentProfileData.showUserDetailsMS ?? false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.deafultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndTaskEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    accessQueue: agentProfileData.accessQueue,\n    accessEntryPoint: agentProfileData.accessEntryPoint,\n    accessBuddyTeam: agentProfileData.accessBuddyTeam,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? 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'',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndTaskEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    accessQueue: agentProfileData.accessQueue,\n    accessEntryPoint: agentProfileData.accessEntryPoint,\n    accessBuddyTeam: agentProfileData.accessBuddyTeam,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n    isWellnessBreakEnabled: isWellnessConfigured && hasAIAssistantLicense,\n  };\n\n  return finalData;\n}\n\nexport 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package/dist/services/config/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endPointMap = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.COLLABORATION_ACCESS = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
+exports.endPointMap = exports.WELLNESS_BREAK_REMINDERS_ENABLED = exports.WELLBEING_BREAK_IDLE_CODE = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.COLLABORATION_ACCESS = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
 // making query params configurable for List Teams and List Aux Codes API
 const DEFAULT_PAGE = exports.DEFAULT_PAGE = 0;
 
@@ -40,6 +40,12 @@ const AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_ID = '0';
  */
 const AGENT_STATE_AVAILABLE = exports.AGENT_STATE_AVAILABLE = 'Available';
 
+/** System idle-code name reserved for Agent Wellness Break. */
+const WELLBEING_BREAK_IDLE_CODE = exports.WELLBEING_BREAK_IDLE_CODE = 'WellbeingBreak';
+
+/** Backend sentinel indicating wellness-break reminders are enabled. @internal */
+const WELLNESS_BREAK_REMINDERS_ENABLED = exports.WELLNESS_BREAK_REMINDERS_ENABLED = 'ENABLED';
+
 /**
  * Description for the 'Available' agent state.
  * @type {string}
@@ -74,6 +80,7 @@ const METHODS = exports.METHODS = {
   GET_URL_MAPPING: 'getURLMapping',
   GET_DIAL_PLAN_DATA: 'getDialPlanData',
   GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',
+  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',
   GET_QUEUES: 'getQueues',
   // Util methods
   PARSE_AGENT_CONFIGS: 'parseAgentConfigs',
@@ -153,6 +160,8 @@ const endPointMap = exports.endPointMap = {
    * @ignore
    */
   listAuxCodes: (orgId, page, pageSize, filter, attributes) => `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''}&attributes=${attributes}&desktopProfileFilter=true`,
+  /** Lists system idle codes without applying the agent Desktop Profile filter. */
+  systemIdleCodes: (orgId, page, pageSize) => `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}` + '&workType=IDLE_CODE&customFilter=isSystemCode==true&desktopProfileFilter=false',
   /**
    * Gets the endpoint for organization info.
    * @param orgId - Organization ID.

package/dist/services/config/constants.js.map

@@ -1 +1 @@
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making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/** Desktop Profile access levels for collaboration destination categories. */\nexport const COLLABORATION_ACCESS = {\n  ALL: 'ALL',\n  SPECIFIC: 'SPECIFIC',\n  NONE: 'NONE',\n} as const;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}&desktopProfileFilter=true`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the desktop-profile-filtered dial-number mappings used by entry-point destination lists.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @ignore\n   */\n  entryPointDialNumberList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v3/dial-number?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for user preference by user ID.\n   * @param orgId - Organization ID.\n   * @param userId - User ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = 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+{"version":3,"names":["DEFAULT_PAGE","exports","COLLABORATION_ACCESS","ALL","SPECIFIC","NONE","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","WELLBEING_BREAK_IDLE_CODE","WELLNESS_BREAK_REMINDERS_ENABLED","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_AI_FEATURE_FLAGS","GET_WELLBEING_BREAK_IDLE_CODE","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","systemIdleCodes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","aiFeature","queueList","queryParams","entryPointDialNumberList","addressBookEntries","addressBookId","outdialAniEntries","outdialANI","userPreference","userId","userPreferenceCreate"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/** Desktop Profile access levels for collaboration destination categories. */\nexport const COLLABORATION_ACCESS = {\n  ALL: 'ALL',\n  SPECIFIC: 'SPECIFIC',\n  NONE: 'NONE',\n} as const;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/** System idle-code name reserved for Agent Wellness Break. */\nexport const WELLBEING_BREAK_IDLE_CODE = 'WellbeingBreak';\n\n/** Backend sentinel indicating wellness-break reminders are enabled. @internal */\nexport const WELLNESS_BREAK_REMINDERS_ENABLED = 'ENABLED';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}&desktopProfileFilter=true`,\n\n  /** Lists system idle codes without applying the agent Desktop Profile filter. */\n  systemIdleCodes: (orgId: string, page: number, pageSize: number) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}` +\n    '&workType=IDLE_CODE&customFilter=isSystemCode==true&desktopProfileFilter=false',\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the desktop-profile-filtered dial-number mappings used by entry-point destination lists.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @ignore\n   */\n  entryPointDialNumberList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v3/dial-number?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for user preference by user ID.\n   * @param orgId - Organization ID.\n   * @param userId - User ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreference('org123', 'user456');\n   * @ignore\n   */\n  userPreference: (orgId: string, userId: string) =>\n    `organization/${orgId}/user-preference/${userId}`,\n\n  /**\n   * Gets the endpoint for creating user preference.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userPreferenceCreate('org123');\n   * @ignore\n   */\n  userPreferenceCreate: (orgId: string) => 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package/dist/services/config/index.js

@@ -358,6 +358,57 @@ class AgentConfigService {
     }
   }
 
+  /**
+   * Retrieves the exact system-managed WellbeingBreak idle code.
+   * This query intentionally bypasses Desktop Profile filtering so the system code does not
+   * need to appear in the normal agent-selectable idle-code list.
+   * @param orgId - Organization identifier
+   * @returns The normalized WellbeingBreak entity
+   * @throws When the request fails or the exact system code is unavailable
+   * @internal
+   */
+  async getWellbeingBreakIdleCode(orgId) {
+    _loggerProxy.default.info('Fetching WellbeingBreak system idle code', {
+      module: _constants2.CONFIG_FILE_NAME,
+      method: _constants3.METHODS.GET_WELLBEING_BREAK_IDLE_CODE
+    });
+    try {
+      let page = _constants3.DEFAULT_PAGE;
+      let totalPages = 1;
+      do {
+        // Pagination is intentionally sequential so the lookup can stop as soon as the code is found.
+        // eslint-disable-next-line no-await-in-loop
+        const response = await this.webexReq.request({
+          service: _constants.WCC_API_GATEWAY,
+          resource: _constants3.endPointMap.systemIdleCodes(orgId, page, _constants3.DEFAULT_PAGE_SIZE),
+          method: _types.HTTP_METHODS.GET
+        });
+        if (response.statusCode !== 200) {
+          throw new Error(`API call failed with ${response.statusCode}`);
+        }
+        const result = response.body;
+        const wellbeingCode = result.data?.find(code => code.active === true && code.isSystemCode === true && code.name === _constants3.WELLBEING_BREAK_IDLE_CODE);
+        if (wellbeingCode) {
+          return {
+            id: wellbeingCode.id,
+            name: wellbeingCode.name,
+            isSystem: true,
+            isDefault: wellbeingCode.defaultCode
+          };
+        }
+        totalPages = result.meta?.totalPages ?? 1;
+        page += 1;
+      } while (page < totalPages);
+      throw new Error('WELLBEING_BREAK_IDLE_CODE_NOT_FOUND');
+    } catch (error) {
+      _loggerProxy.default.error(`getWellbeingBreakIdleCode API call failed with ${error}`, {
+        module: _constants2.CONFIG_FILE_NAME,
+        method: _constants3.METHODS.GET_WELLBEING_BREAK_IDLE_CODE
+      });
+      throw error;
+    }
+  }
+
   /**
    * Fetches the site data for the given orgId and siteId.
    * @ignore

package/dist/services/config/index.js.map

@@ -1 +1 @@
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* @packageDocumentation\n * @module AgentConfigService\n */\n\nimport {HTTP_METHODS} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {\n  DesktopProfileResponse,\n  ListAuxCodesResponse,\n  AgentResponse,\n  TenantData,\n  OrgInfo,\n  OrgSettings,\n  URLMapping,\n  TeamList,\n  DialPlanEntity,\n  Profile,\n  ListTeamsResponse,\n  AuxCode,\n  MultimediaProfileResponse,\n  SiteInfo,\n  OutdialAniEntriesResponse,\n  OutdialAniParams,\n  AIFeatureFlagsResponse,\n} from './types';\nimport WebexRequest from '../core/WebexRequest';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {CONFIG_FILE_NAME, METHODS as MAIN_METHODS} from '../../constants';\nimport {parseAgentConfigs} from './Util';\nimport {\n  DEFAULT_AUXCODE_ATTRIBUTES,\n  DEFAULT_PAGE,\n  DEFAULT_PAGE_SIZE,\n  endPointMap,\n  METHODS,\n} from './constants';\n\n/**\n * The AgentConfigService class provides methods to fetch agent configuration data.\n * @private\n * @ignore\n */\nexport default class AgentConfigService {\n  private webexReq: WebexRequest;\n  constructor() {\n    this.webexReq = WebexRequest.getInstance();\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<Profile>} - A promise that resolves to the agent configuration profile.\n   * @throws {Error} - Throws an error if any API call fails or if the response status is not 200.\n   * @public\n   */\n  public async getAgentConfig(orgId: string, agentId: string): Promise<Profile> {\n    try {\n      const userConfigPromise = this.getUserUsingCI(orgId, agentId);\n      const orgInfoPromise = this.getOrgInfo(orgId);\n      const orgSettingsPromise = this.getOrganizationSetting(orgId);\n      const tenantDataPromise = this.getTenantData(orgId);\n      const urlMappingPromise = this.getURLMapping(orgId);\n      const aiFeatureFlagsPromise = this.getAIFeatureFlags(orgId);\n      const auxCodesPromise = this.getAllAuxCodes(\n        orgId,\n        DEFAULT_PAGE_SIZE,\n        [],\n        DEFAULT_AUXCODE_ATTRIBUTES\n      );\n\n      const userConfigData = await userConfigPromise;\n      LoggerProxy.info(`Fetched user data, userId: ${userConfigData.ciUserId}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const agentProfilePromise = this.getDesktopProfileById(orgId, userConfigData.agentProfileId);\n      const siteInfoPromise = this.getSiteInfo(orgId, userConfigData.siteId);\n\n      const userDialPlanPromise = agentProfilePromise.then((agentProfileConfigData) =>\n        agentProfileConfigData.dialPlanEnabled ? this.getDialPlanData(orgId) : []\n      );\n\n      const userTeamPromise = userConfigData.teamIds\n        ? this.getAllTeams(orgId, DEFAULT_PAGE_SIZE, userConfigData.teamIds)\n        : Promise.resolve([]);\n\n      const [\n        agentProfileConfigData,\n        siteInfo,\n        userDialPlanData,\n        userTeamData,\n        orgInfo,\n        orgSettingsData,\n        tenantData,\n        urlMappingData,\n        aiFeatureFlagsData,\n        auxCodesData,\n      ] = await Promise.all([\n        agentProfilePromise,\n        siteInfoPromise,\n        userDialPlanPromise,\n        userTeamPromise,\n        orgInfoPromise,\n        orgSettingsPromise,\n        tenantDataPromise,\n        urlMappingPromise,\n        aiFeatureFlagsPromise,\n        auxCodesPromise,\n      ]);\n      const multimediaProfileId =\n        userConfigData.multimediaProfileId ||\n        userTeamData[0]?.multiMediaProfileId ||\n        siteInfo.multimediaProfileId;\n\n      LoggerProxy.info('Fetched all required data', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const response = parseAgentConfigs({\n        userData: userConfigData,\n        teamData: userTeamData,\n        tenantData,\n        orgInfoData: orgInfo,\n        auxCodes: auxCodesData,\n        orgSettingsData,\n        agentProfileData: agentProfileConfigData,\n        dialPlanData: userDialPlanData,\n        urlMapping: urlMappingData,\n        multimediaProfileId,\n        aiFeatureFlags: aiFeatureFlagsData,\n      });\n\n      LoggerProxy.info('Parsing completed for agent-config', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      LoggerProxy.info('Fetched configuration data successfully', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error(`getAgentConfig call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<AgentResponse>} - A promise that resolves to the agent configuration response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getUserUsingCI(orgId: string, agentId: string): Promise<AgentResponse> {\n    LoggerProxy.info('Fetching user data using CI', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_USER_USING_CI,\n    });\n\n    try {\n      const resource = endPointMap.userByCI(orgId, agentId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getUserUsingCI api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getUserUsingCI API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the desktop profile data for the given orgId and desktopProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the desktop profile is to be fetched.\n   * @param {string} desktopProfileId - desktop profile ID for which the data is to be fetched.\n   * @returns {Promise<DesktopProfileResponse>} - A promise that resolves to the desktop profile response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDesktopProfileById(\n    orgId: string,\n    desktopProfileId: string\n  ): Promise<DesktopProfileResponse> {\n    LoggerProxy.info('Fetching desktop profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.desktopProfile(orgId, desktopProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDesktopProfileById api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDesktopProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the multimedia profile data for the given orgId and multimediaProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the multimedia profile is to be fetched.\n   * @param {string} multimediaProfileId - multimedia profile ID for which the data is to be fetched.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @returns {Promise<MultimediaProfileResponse>} - A promise that resolves to the multimedia profile response.\n   * @private\n   */\n  public async getMultimediaProfileById(\n    orgId: string,\n    multimediaProfileId: string\n  ): Promise<MultimediaProfileResponse> {\n    LoggerProxy.info('Fetching multimedia profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.multimediaProfile(orgId, multimediaProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getMultimediaProfileById API success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getMultimediaProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * fetches the list of teams for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListTeamsResponse>} - A promise that resolves to the list of teams response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfTeams(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[]\n  ): Promise<ListTeamsResponse> {\n    LoggerProxy.info('Fetching list of teams', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_TEAMS,\n    });\n\n    try {\n      const resource = endPointMap.listTeams(orgId, page, pageSize, filter);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfTeams api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all teams from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<TeamList[]>} - A promise that resolves to the list of teams.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllTeams(orgId: string, pageSize: number, filter: string[]): Promise<TeamList[]> {\n    try {\n      let allTeams: TeamList[] = [];\n      let page = DEFAULT_PAGE;\n      const firstResponse = await this.getListOfTeams(orgId, page, pageSize, filter);\n      const totalPages = firstResponse.meta.totalPages;\n      allTeams = allTeams.concat(firstResponse.data);\n      const requests = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        requests.push(this.getListOfTeams(orgId, page, pageSize, filter));\n      }\n      const responses = await Promise.all(requests);\n\n      for (const response of responses) {\n        allTeams = allTeams.concat(response.data);\n      }\n\n      return allTeams;\n    } catch (error) {\n      LoggerProxy.error(`getAllTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   *  fetches the list of aux codes for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListAuxCodesResponse>} - A promise that resolves to the list of aux codes response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfAuxCodes(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<ListAuxCodesResponse> {\n    LoggerProxy.info('Fetching list of aux codes', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_AUX_CODES,\n    });\n\n    try {\n      const resource = endPointMap.listAuxCodes(orgId, page, pageSize, filter, attributes);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfAuxCodes api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all aux codes from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<AuxCode[]>} - A promise that resolves to the list of aux codes.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllAuxCodes(\n    orgId: string,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<AuxCode[]> {\n    try {\n      let allAuxCodes: AuxCode[] = [];\n      let page = DEFAULT_PAGE;\n\n      const firstResponse = await this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes);\n      allAuxCodes = allAuxCodes.concat(firstResponse.data);\n      const totalPages = firstResponse.meta.totalPages;\n\n      const promises: Promise<ListAuxCodesResponse>[] = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        promises.push(this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes));\n      }\n\n      const responses = await Promise.all(promises);\n\n      responses.forEach((response) => {\n        allAuxCodes = allAuxCodes.concat(response.data);\n      });\n\n      return allAuxCodes;\n    } catch (error) {\n      LoggerProxy.error(`getAllAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the site data for the given orgId and siteId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the site info is to be fetched.\n   * @param {string} siteId - site ID for which the data is to be fetched.\n   * @returns {Promise<SiteInfo>} - A promise that resolves to the site info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getSiteInfo(orgId: string, siteId: string): Promise<SiteInfo> {\n    LoggerProxy.info('Fetching site information', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_SITE_INFO,\n    });\n    try {\n      const resource = endPointMap.siteInfo(orgId, siteId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getSiteInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getSiteInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization info for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization info is to be fetched.\n   * @returns {Promise<OrgInfo>} - A promise that resolves to the organization info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrgInfo(orgId: string): Promise<OrgInfo> {\n    try {\n      const resource = endPointMap.orgInfo(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrgInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getOrgInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization settings for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization settings are to be fetched.\n   * @returns {Promise<OrgSettings>} - A promise that resolves to the organization settings response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrganizationSetting(orgId: string): Promise<OrgSettings> {\n    try {\n      const resource = endPointMap.orgSettings(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrganizationSetting api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getOrganizationSetting API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the tenant data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the tenant data is to be fetched.\n   * @returns {Promise<TenantData>} - A promise that resolves to the tenant data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getTenantData(orgId: string): Promise<TenantData> {\n    try {\n      const resource = endPointMap.tenantData(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getTenantData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getTenantData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the URL mapping data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the URL mapping is to be fetched.\n   * @returns {Promise<URLMapping[]>} - A promise that resolves to the URL mapping response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getURLMapping(orgId: string): Promise<URLMapping[]> {\n    try {\n      const resource = endPointMap.urlMapping(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getURLMapping api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n\n      return Promise.resolve(response.body.data);\n    } catch (error) {\n      LoggerProxy.error(`getURLMapping API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches AI feature resources for the organization.\n   * @ignore\n   * @param {string} orgId - organization ID for which AI feature resources are to be fetched.\n   * @returns {Promise<AIFeatureFlagsResponse>} - AI feature resources response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAIFeatureFlags(orgId: string): Promise<AIFeatureFlagsResponse> {\n    LoggerProxy.info('Fetching AI feature resources', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_AI_FEATURE_FLAGS,\n    });\n    try {\n      const resource = endPointMap.aiFeature(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getAIFeatureFlags api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AI_FEATURE_FLAGS,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getAIFeatureFlags API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AI_FEATURE_FLAGS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the dial plan data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the dial plan data is to be fetched.\n   * @returns {Promise<DialPlanEntity[]>} - A promise that resolves to the dial plan data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDialPlanData(orgId: string): Promise<DialPlanEntity[]> {\n    try {\n      const resource = endPointMap.dialPlan(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDialPlanData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDialPlanData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n      throw error;\n    }\n  }\n\n  // getQueues removed - use Queue instead\n\n  /**\n   * Fetches outdial ANI (Automatic Number Identification) entries for the given orgId and outdial ANI ID.\n   * @ignore\n   * @param {string} orgId - organization ID for which the outdial ANI entries are to be fetched.\n   * @param {OutdialAniParams} params - parameters object containing outdialANI and optional pagination/filtering options\n   * @returns {Promise<OutdialAniEntriesResponse>} - A promise that resolves to the outdial ANI entries response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOutdialAniEntries(\n    orgId: string,\n    params: OutdialAniParams\n  ): Promise<OutdialAniEntriesResponse> {\n    const {outdialANI, page, pageSize, search, filter, attributes} = params;\n\n    LoggerProxy.info('Fetching outdial ANI entries', {\n      module: CONFIG_FILE_NAME,\n      method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n    });\n\n    try {\n      const queryParams = [];\n      if (page !== undefined) queryParams.push(`page=${page}`);\n      if (pageSize !== undefined) queryParams.push(`pageSize=${pageSize}`);\n      if (search) queryParams.push(`search=${search}`);\n      if (filter) queryParams.push(`filter=${filter}`);\n      if (attributes) queryParams.push(`attributes=${attributes}`);\n\n      const queryString = queryParams.length > 0 ? queryParams.join('&') : '';\n      const resource = endPointMap.outdialAniEntries(orgId, outdialANI, queryString);\n\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      LoggerProxy.log('getOutdialAniEntries API success.', {\n        module: CONFIG_FILE_NAME,\n        method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      return response.body?.data;\n    } catch (error) {\n      LoggerProxy.error(`getOutdialAniEntries API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n      throw error;\n    }\n  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* @packageDocumentation\n * @module AgentConfigService\n */\n\nimport {HTTP_METHODS} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {\n  DesktopProfileResponse,\n  ListAuxCodesResponse,\n  AgentResponse,\n  TenantData,\n  OrgInfo,\n  OrgSettings,\n  URLMapping,\n  TeamList,\n  DialPlanEntity,\n  Profile,\n  ListTeamsResponse,\n  AuxCode,\n  MultimediaProfileResponse,\n  SiteInfo,\n  OutdialAniEntriesResponse,\n  OutdialAniParams,\n  AIFeatureFlagsResponse,\n  Entity,\n} from './types';\nimport WebexRequest from '../core/WebexRequest';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {CONFIG_FILE_NAME, METHODS as MAIN_METHODS} from '../../constants';\nimport {parseAgentConfigs} from './Util';\nimport {\n  DEFAULT_AUXCODE_ATTRIBUTES,\n  DEFAULT_PAGE,\n  DEFAULT_PAGE_SIZE,\n  endPointMap,\n  METHODS,\n  WELLBEING_BREAK_IDLE_CODE,\n} from './constants';\n\n/**\n * The AgentConfigService class provides methods to fetch agent configuration data.\n * @private\n * @ignore\n */\nexport default class AgentConfigService {\n  private webexReq: WebexRequest;\n  constructor() {\n    this.webexReq = WebexRequest.getInstance();\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<Profile>} - A promise that resolves to the agent configuration profile.\n   * @throws {Error} - Throws an error if any API call fails or if the response status is not 200.\n   * @public\n   */\n  public async getAgentConfig(orgId: string, agentId: string): Promise<Profile> {\n    try {\n      const userConfigPromise = this.getUserUsingCI(orgId, agentId);\n      const orgInfoPromise = this.getOrgInfo(orgId);\n      const orgSettingsPromise = this.getOrganizationSetting(orgId);\n      const tenantDataPromise = this.getTenantData(orgId);\n      const urlMappingPromise = this.getURLMapping(orgId);\n      const aiFeatureFlagsPromise = this.getAIFeatureFlags(orgId);\n      const auxCodesPromise = this.getAllAuxCodes(\n        orgId,\n        DEFAULT_PAGE_SIZE,\n        [],\n        DEFAULT_AUXCODE_ATTRIBUTES\n      );\n\n      const userConfigData = await userConfigPromise;\n      LoggerProxy.info(`Fetched user data, userId: ${userConfigData.ciUserId}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const agentProfilePromise = this.getDesktopProfileById(orgId, userConfigData.agentProfileId);\n      const siteInfoPromise = this.getSiteInfo(orgId, userConfigData.siteId);\n\n      const userDialPlanPromise = agentProfilePromise.then((agentProfileConfigData) =>\n        agentProfileConfigData.dialPlanEnabled ? this.getDialPlanData(orgId) : []\n      );\n\n      const userTeamPromise = userConfigData.teamIds\n        ? this.getAllTeams(orgId, DEFAULT_PAGE_SIZE, userConfigData.teamIds)\n        : Promise.resolve([]);\n\n      const [\n        agentProfileConfigData,\n        siteInfo,\n        userDialPlanData,\n        userTeamData,\n        orgInfo,\n        orgSettingsData,\n        tenantData,\n        urlMappingData,\n        aiFeatureFlagsData,\n        auxCodesData,\n      ] = await Promise.all([\n        agentProfilePromise,\n        siteInfoPromise,\n        userDialPlanPromise,\n        userTeamPromise,\n        orgInfoPromise,\n        orgSettingsPromise,\n        tenantDataPromise,\n        urlMappingPromise,\n        aiFeatureFlagsPromise,\n        auxCodesPromise,\n      ]);\n      const multimediaProfileId =\n        userConfigData.multimediaProfileId ||\n        userTeamData[0]?.multiMediaProfileId ||\n        siteInfo.multimediaProfileId;\n\n      LoggerProxy.info('Fetched all required data', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const response = parseAgentConfigs({\n        userData: userConfigData,\n        teamData: userTeamData,\n        tenantData,\n        orgInfoData: orgInfo,\n        auxCodes: auxCodesData,\n        orgSettingsData,\n        agentProfileData: agentProfileConfigData,\n        dialPlanData: userDialPlanData,\n        urlMapping: urlMappingData,\n        multimediaProfileId,\n        aiFeatureFlags: aiFeatureFlagsData,\n      });\n\n      LoggerProxy.info('Parsing completed for agent-config', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      LoggerProxy.info('Fetched configuration data successfully', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error(`getAgentConfig call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<AgentResponse>} - A promise that resolves to the agent configuration response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getUserUsingCI(orgId: string, agentId: string): Promise<AgentResponse> {\n    LoggerProxy.info('Fetching user data using CI', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_USER_USING_CI,\n    });\n\n    try {\n      const resource = endPointMap.userByCI(orgId, agentId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getUserUsingCI api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getUserUsingCI API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the desktop profile data for the given orgId and desktopProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the desktop profile is to be fetched.\n   * @param {string} desktopProfileId - desktop profile ID for which the data is to be fetched.\n   * @returns {Promise<DesktopProfileResponse>} - A promise that resolves to the desktop profile response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDesktopProfileById(\n    orgId: string,\n    desktopProfileId: string\n  ): Promise<DesktopProfileResponse> {\n    LoggerProxy.info('Fetching desktop profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.desktopProfile(orgId, desktopProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDesktopProfileById api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDesktopProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the multimedia profile data for the given orgId and multimediaProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the multimedia profile is to be fetched.\n   * @param {string} multimediaProfileId - multimedia profile ID for which the data is to be fetched.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @returns {Promise<MultimediaProfileResponse>} - A promise that resolves to the multimedia profile response.\n   * @private\n   */\n  public async getMultimediaProfileById(\n    orgId: string,\n    multimediaProfileId: string\n  ): Promise<MultimediaProfileResponse> {\n    LoggerProxy.info('Fetching multimedia profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.multimediaProfile(orgId, multimediaProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getMultimediaProfileById API success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getMultimediaProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * fetches the list of teams for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListTeamsResponse>} - A promise that resolves to the list of teams response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfTeams(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[]\n  ): Promise<ListTeamsResponse> {\n    LoggerProxy.info('Fetching list of teams', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_TEAMS,\n    });\n\n    try {\n      const resource = endPointMap.listTeams(orgId, page, pageSize, filter);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfTeams api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all teams from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<TeamList[]>} - A promise that resolves to the list of teams.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllTeams(orgId: string, pageSize: number, filter: string[]): Promise<TeamList[]> {\n    try {\n      let allTeams: TeamList[] = [];\n      let page = DEFAULT_PAGE;\n      const firstResponse = await this.getListOfTeams(orgId, page, pageSize, filter);\n      const totalPages = firstResponse.meta.totalPages;\n      allTeams = allTeams.concat(firstResponse.data);\n      const requests = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        requests.push(this.getListOfTeams(orgId, page, pageSize, filter));\n      }\n      const responses = await Promise.all(requests);\n\n      for (const response of responses) {\n        allTeams = allTeams.concat(response.data);\n      }\n\n      return allTeams;\n    } catch (error) {\n      LoggerProxy.error(`getAllTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   *  fetches the list of aux codes for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListAuxCodesResponse>} - A promise that resolves to the list of aux codes response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfAuxCodes(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<ListAuxCodesResponse> {\n    LoggerProxy.info('Fetching list of aux codes', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_AUX_CODES,\n    });\n\n    try {\n      const resource = endPointMap.listAuxCodes(orgId, page, pageSize, filter, attributes);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfAuxCodes api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all aux codes from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<AuxCode[]>} - A promise that resolves to the list of aux codes.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllAuxCodes(\n    orgId: string,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<AuxCode[]> {\n    try {\n      let allAuxCodes: AuxCode[] = [];\n      let page = DEFAULT_PAGE;\n\n      const firstResponse = await this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes);\n      allAuxCodes = allAuxCodes.concat(firstResponse.data);\n      const totalPages = firstResponse.meta.totalPages;\n\n      const promises: Promise<ListAuxCodesResponse>[] = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        promises.push(this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes));\n      }\n\n      const responses = await Promise.all(promises);\n\n      responses.forEach((response) => {\n        allAuxCodes = allAuxCodes.concat(response.data);\n      });\n\n      return allAuxCodes;\n    } catch (error) {\n      LoggerProxy.error(`getAllAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Retrieves the exact system-managed WellbeingBreak idle code.\n   * This query intentionally bypasses Desktop Profile filtering so the system code does not\n   * need to appear in the normal agent-selectable idle-code list.\n   * @param orgId - Organization identifier\n   * @returns The normalized WellbeingBreak entity\n   * @throws When the request fails or the exact system code is unavailable\n   * @internal\n   */\n  public async getWellbeingBreakIdleCode(orgId: string): Promise<Entity> {\n    LoggerProxy.info('Fetching WellbeingBreak system idle code', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_WELLBEING_BREAK_IDLE_CODE,\n    });\n\n    try {\n      let page = DEFAULT_PAGE;\n      let totalPages = 1;\n\n      do {\n        // Pagination is intentionally sequential so the lookup can stop as soon as the code is found.\n        // eslint-disable-next-line no-await-in-loop\n        const response = await this.webexReq.request({\n          service: WCC_API_GATEWAY,\n          resource: endPointMap.systemIdleCodes(orgId, page, DEFAULT_PAGE_SIZE),\n          method: HTTP_METHODS.GET,\n        });\n\n        if (response.statusCode !== 200) {\n          throw new Error(`API call failed with ${response.statusCode}`);\n        }\n\n        const result = response.body as ListAuxCodesResponse;\n        const wellbeingCode = result.data?.find(\n          (code) =>\n            code.active === true &&\n            code.isSystemCode === true &&\n            code.name === WELLBEING_BREAK_IDLE_CODE\n        );\n\n        if (wellbeingCode) {\n          return {\n            id: wellbeingCode.id,\n            name: wellbeingCode.name,\n            isSystem: true,\n            isDefault: wellbeingCode.defaultCode,\n          };\n        }\n\n        totalPages = result.meta?.totalPages ?? 1;\n        page += 1;\n      } while (page < totalPages);\n\n      throw new Error('WELLBEING_BREAK_IDLE_CODE_NOT_FOUND');\n    } catch (error) {\n      LoggerProxy.error(`getWellbeingBreakIdleCode API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_WELLBEING_BREAK_IDLE_CODE,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the site data for the given orgId and siteId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the site info is to be fetched.\n   * @param {string} siteId - site ID for which the data is to be fetched.\n   * @returns {Promise<SiteInfo>} - A promise that resolves to the site info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getSiteInfo(orgId: string, siteId: string): Promise<SiteInfo> {\n    LoggerProxy.info('Fetching site information', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_SITE_INFO,\n    });\n    try {\n      const resource = endPointMap.siteInfo(orgId, siteId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getSiteInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getSiteInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization info for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization info is to be fetched.\n   * @returns {Promise<OrgInfo>} - A promise that resolves to the organization info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrgInfo(orgId: string): Promise<OrgInfo> {\n    try {\n      const resource = endPointMap.orgInfo(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrgInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getOrgInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization settings for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization settings are to be fetched.\n   * @returns {Promise<OrgSettings>} - A promise that resolves to the organization settings response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrganizationSetting(orgId: string): Promise<OrgSettings> {\n    try {\n      const resource = endPointMap.orgSettings(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrganizationSetting api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getOrganizationSetting API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the tenant data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the tenant data is to be fetched.\n   * @returns {Promise<TenantData>} - A promise that resolves to the tenant data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getTenantData(orgId: string): Promise<TenantData> {\n    try {\n      const resource = endPointMap.tenantData(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getTenantData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getTenantData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the URL mapping data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the URL mapping is to be fetched.\n   * @returns {Promise<URLMapping[]>} - A promise that resolves to the URL mapping response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getURLMapping(orgId: string): Promise<URLMapping[]> {\n    try {\n      const resource = endPointMap.urlMapping(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getURLMapping api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n\n      return Promise.resolve(response.body.data);\n    } catch (error) {\n      LoggerProxy.error(`getURLMapping API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches AI feature resources for the organization.\n   * @ignore\n   * @param {string} orgId - organization ID for which AI feature resources are to be fetched.\n   * @returns {Promise<AIFeatureFlagsResponse>} - AI feature resources response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAIFeatureFlags(orgId: string): Promise<AIFeatureFlagsResponse> {\n    LoggerProxy.info('Fetching AI feature resources', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_AI_FEATURE_FLAGS,\n    });\n    try {\n      const resource = endPointMap.aiFeature(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getAIFeatureFlags api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AI_FEATURE_FLAGS,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getAIFeatureFlags API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AI_FEATURE_FLAGS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the dial plan data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the dial plan data is to be fetched.\n   * @returns {Promise<DialPlanEntity[]>} - A promise that resolves to the dial plan data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDialPlanData(orgId: string): Promise<DialPlanEntity[]> {\n    try {\n      const resource = endPointMap.dialPlan(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDialPlanData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDialPlanData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n      throw error;\n    }\n  }\n\n  // getQueues removed - use Queue instead\n\n  /**\n   * Fetches outdial ANI (Automatic Number Identification) entries for the given orgId and outdial ANI ID.\n   * @ignore\n   * @param {string} orgId - organization ID for which the outdial ANI entries are to be fetched.\n   * @param {OutdialAniParams} params - parameters object containing outdialANI and optional pagination/filtering options\n   * @returns {Promise<OutdialAniEntriesResponse>} - A promise that resolves to the outdial ANI entries response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOutdialAniEntries(\n    orgId: string,\n    params: OutdialAniParams\n  ): Promise<OutdialAniEntriesResponse> {\n    const {outdialANI, page, pageSize, search, filter, attributes} = params;\n\n    LoggerProxy.info('Fetching outdial ANI entries', {\n      module: CONFIG_FILE_NAME,\n      method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n    });\n\n    try {\n      const queryParams = [];\n      if (page !== undefined) queryParams.push(`page=${page}`);\n      if (pageSize !== undefined) queryParams.push(`pageSize=${pageSize}`);\n      if (search) queryParams.push(`search=${search}`);\n      if (filter) queryParams.push(`filter=${filter}`);\n      if (attributes) queryParams.push(`attributes=${attributes}`);\n\n      const queryString = queryParams.length > 0 ? queryParams.join('&') : '';\n      const resource = endPointMap.outdialAniEntries(orgId, outdialANI, queryString);\n\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      LoggerProxy.log('getOutdialAniEntries API success.', {\n        module: CONFIG_FILE_NAME,\n        method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      return response.body?.data;\n    } catch (error) {\n      LoggerProxy.error(`getOutdialAniEntries API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: MAIN_METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n      throw error;\n    }\n 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package/dist/services/config/types.js

@@ -151,8 +151,7 @@ const CC_TASK_EVENTS = exports.CC_TASK_EVENTS = {
 /**
  * Events emitted on Contact Center agent operations
  * @enum {string}
- * @private
- * @ignore
+ * @public
  */
 const CC_AGENT_EVENTS = exports.CC_AGENT_EVENTS = {
   /** Welcome event when agent connects to websocket/backend */
@@ -190,7 +189,9 @@ const CC_AGENT_EVENTS = exports.CC_AGENT_EVENTS = {
   /** Event emitted when retrieving buddy agents list fails */
   AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',
   /** Event emitted when contact is reserved for agent */
-  AGENT_CONTACT_RESERVED: 'AgentContactReserved'
+  AGENT_CONTACT_RESERVED: 'AgentContactReserved',
+  /** Agent-level Agent Wellness Break notification */
+  WELLNESS_BREAK: 'WellnessBreak'
 };
 
 /**