@webex/contact-center 3.11.0-webex-services-ready.1 → 3.12.0-mobius-socket.1

package/dist/services/task/TaskManager.js

@@ -30,8 +30,9 @@ class TaskManager extends _events.default {
    * @param webCallingService - Webrtc Service Layer
    * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
    */
-  constructor(contact, webCallingService, webSocketManager) {
+  constructor(apiAIAssistant, contact, webCallingService, webSocketManager) {
     super();
+    this.apiAIAssistant = apiAIAssistant;
     this.contact = contact;
     this.taskCollection = {};
     this.webCallingService = webCallingService;
@@ -58,8 +59,32 @@ class TaskManager extends _events.default {
   setWebRtcEnabled(webRtcEnabled) {
     this.webRtcEnabled = webRtcEnabled;
   }
+  handleRealtimeWebsocketEvent(event) {
+    try {
+      const payload = JSON.parse(event);
+      const eventType = payload?.type || payload?.data?.notifType;
+      const interactionId = payload?.data?.data?.conversationId;
+      if (!eventType || !interactionId) return;
+      const task = this.taskCollection[interactionId];
+      if (!task) {
+        _loggerProxy.default.info(`Realtime transcription task not found`, {
+          module: _constants.TASK_MANAGER_FILE,
+          method: _constants2.METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,
+          interactionId
+        });
+        return;
+      }
+      task.emit(eventType, payload.data);
+    } catch (error) {
+      _loggerProxy.default.error('Failed to parse RTD WebSocket message', {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,
+        error
+      });
+    }
+  }
   handleIncomingWebCall = call => {
-    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
+    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony' && !(0, _TaskUtils.isCampaignPreviewReservation)(task));
     if (currentTask) {
       this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);
       _loggerProxy.default.log(`Call mapped to task`, {
@@ -82,9 +107,9 @@ class TaskManager extends _events.default {
       const payload = JSON.parse(event);
       // Re-emit the task events to the task object
       let task;
-      if (payload.data?.type) {
-        if (Object.values(_types2.CC_TASK_EVENTS).includes(payload.data.type)) {
-          task = this.taskCollection[payload.data.interactionId];
+      if (payload.data?.type || payload.type) {
+        if (Object.values(_types2.CC_TASK_EVENTS).includes(payload.data.type || payload.type)) {
+          task = this.taskCollection[payload.data?.interactionId] || this.taskCollection[payload.data?.data?.conversationId];
         }
         _loggerProxy.default.info(`Handling task event ${payload.data?.type}`, {
           module: _constants.TASK_MANAGER_FILE,
@@ -185,8 +210,21 @@ class TaskManager extends _events.default {
             }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
-            task = this.updateTaskData(task, payload.data);
-            task.emit(_types.TASK_EVENTS.TASK_ASSIGNED, task);
+            // When a campaign preview contact is accepted, the assigned event may arrive
+            // with a new interactionId while the task is stored under the original
+            // reservationInteractionId. Fall back to that key so the task is found.
+            if (!task && payload.data.reservationInteractionId) {
+              task = this.taskCollection[payload.data.reservationInteractionId];
+              if (task) {
+                // Re-key the task under the new interaction ID and remove the old entry
+                delete this.taskCollection[payload.data.reservationInteractionId];
+                this.taskCollection[payload.data.interactionId] = task;
+              }
+            }
+            if (task) {
+              task = this.updateTaskData(task, payload.data);
+              task.emit(_types.TASK_EVENTS.TASK_ASSIGNED, task);
+            }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_UNASSIGNED:
             task = this.updateTaskData(task, {
@@ -199,6 +237,11 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:
           case _types2.CC_EVENTS.AGENT_INVITE_FAILED:
             {
+              _loggerProxy.default.warn(`[DEBUG-CAMPAIGN-CLEAR] Task removal triggered by ${payload.data.type}, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
               task = this.updateTaskData(task, payload.data);
               const eventTypeToMetricMap = {
                 [_types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',
@@ -217,22 +260,29 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.CONTACT_ENDED:
             // Update task data
             if (task) {
+              _loggerProxy.default.warn(`[DEBUG-CAMPAIGN-CLEAR] CONTACT_ENDED, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}, state=${task?.data?.interaction?.state}`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
               task = this.updateTaskData(task, {
                 ...payload.data,
-                wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
+                wrapUpRequired: payload.data.agentsPendingWrapUp?.includes(this.agentId) || false
               });
-              if (task.data.interaction.state === 'wrapUp') {
-                task = this.updateTaskData(task, {
-                  ...payload.data,
-                  wrapUpRequired: false
-                });
-              }
 
               // Handle cleanup based on whether task should be deleted
               this.handleTaskCleanup(task);
               task?.emit(_types.TASK_EVENTS.TASK_END, task);
             }
             break;
+          case _types2.CC_EVENTS.CAMPAIGN_CONTACT_UPDATED:
+            // CampaignContactUpdated is a non-terminal event (intermediate update during accept).
+            // Only update the task data — do NOT remove the task or emit TASK_END.
+            // Task cleanup is handled by CONTACT_ENDED or other terminal events.
+            if (task) {
+              task = this.updateTaskData(task, payload.data);
+            }
+            break;
           case _types2.CC_EVENTS.CONTACT_MERGED:
             task = this.handleContactMerged(task, payload.data);
             break;
@@ -413,12 +463,42 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
             break;
+          case _types2.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION:
+            {
+              // Campaign preview contact offered to agent
+              // Create a task in the collection so subsequent events (e.g. AGENT_CONTACT_ASSIGNED
+              // after acceptPreviewContact) can find and update it.
+              // Emit TASK_CAMPAIGN_PREVIEW_RESERVATION instead of TASK_INCOMING so the call
+              // does not ring out to the customer before the agent explicitly accepts the preview contact.
+              _loggerProxy.default.log('Campaign preview reservation received', {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
+              if (!this.taskCollection[payload.data.interactionId]) {
+                task = new _.default(this.contact, this.webCallingService, {
+                  ...payload.data,
+                  wrapUpRequired: false,
+                  isConferenceInProgress: false,
+                  isAutoAnswering: false
+                }, this.wrapupData, this.agentId);
+                this.taskCollection[payload.data.interactionId] = task;
+              } else {
+                task = this.updateTaskData(task, payload.data);
+              }
+              this.emit(_types.TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, task);
+              break;
+            }
           default:
             break;
         }
         if (task) {
           task.emit(payload.data.type, payload.data);
         }
+        const transcriptInteractionId = payload.data?.interactionId || payload.data?.data?.conversationId || task?.data?.interactionId;
+        if (_constants2.TRANSCRIPT_EVENT_MAP[payload.data.type] && transcriptInteractionId) {
+          this.requestRealTimeTranscripts(payload.data.type, transcriptInteractionId);
+        }
       }
     });
   }
@@ -566,26 +646,36 @@ class TaskManager extends _events.default {
     }
     const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
     const isNew = task.data.interaction.state === 'new';
-    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;
+    const needsWrapUp = task.data.agentsPendingWrapUp?.includes(this.agentId) ?? false;
 
     // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
-    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
     // For non-OUTDIAL: remove if state is 'new'
     // Always remove if secondary EpDn agent
-    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
-      this.removeTaskFromCollection(task);
-    }
-    if (task.data.interaction.state === 'wrapUp') {
+    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction) || !needsWrapUp && isOutdial // For outdial tasks, needs wrap-up is false and state is "WRAPUP". We need to just remove the task.
+    ) {
       this.removeTaskFromCollection(task);
     }
   }
 
   /**
-   * @param taskId - Unique identifier for each task
+   * Sends transcript start/stop event based on the CC event type.
+   * Fire-and-forget; errors are logged but do not interrupt event processing.
    */
-  getTask = taskId => {
+  requestRealTimeTranscripts(eventType, interactionId) {
+    const action = _constants2.TRANSCRIPT_EVENT_MAP[eventType];
+    if (!action || !this.apiAIAssistant || this.apiAIAssistant.aiFeature?.realtimeTranscripts?.enable === false) return;
+    this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, action).catch(error => {
+      _loggerProxy.default.error(`Failed to send transcript ${action} event`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: 'requestRealTimeTranscripts',
+        interactionId,
+        error
+      });
+    });
+  }
+  getTask(taskId) {
     return this.taskCollection[taskId];
-  };
+  }
 
   /**
    * @param taskId - Unique identifier for each task
@@ -593,18 +683,12 @@ class TaskManager extends _events.default {
   getAllTasks = () => {
     return this.taskCollection;
   };
-
-  /**
-   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises
-   * @param webCallingService - Webrtc Service Layer
-   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
-   */
-  static getTaskManager = (contact, webCallingService, webSocketManager) => {
-    if (!this.taskManager) {
-      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);
+  static getTaskManager(apiAIAssistant, contact, webCallingService, webSocketManager) {
+    if (!TaskManager.taskManager) {
+      TaskManager.taskManager = new TaskManager(apiAIAssistant, contact, webCallingService, webSocketManager);
     }
     return this.taskManager;
-  };
+  }
 }
 exports.default = TaskManager;
 //# sourceMappingURL=TaskManager.js.map

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n  shouldAutoAnswerTask,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              // Check if auto-answer should happen for this task\n              const shouldAutoAnswer = shouldAutoAnswerTask(\n                payload.data,\n                this.agentId,\n                this.webCallingService.loginOption,\n                this.webRtcEnabled\n              );\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                  isAutoAnswering: shouldAutoAnswer, // Set flag before emitting\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED: {\n            // Check if auto-answer should happen for this task\n            const shouldAutoAnswerReserved = shouldAutoAnswerTask(\n              payload.data,\n              this.agentId,\n              this.webCallingService.loginOption,\n              this.webRtcEnabled\n            );\n\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n                isAutoAnswering: shouldAutoAnswerReserved, // Set flag before emitting\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          }\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n\n            // Handle auto-answer for offer contact\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            if (task) {\n              task = this.updateTaskData(task, payload.data);\n              this.metricsManager.trackEvent(\n                METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n                {\n                  ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                  taskId: payload.data.interactionId,\n                  reason: payload.data.reasonCode || payload.data.reason,\n                },\n                ['behavioral', 'operational']\n              );\n              LoggerProxy.log(`Agent outbound failed for task`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');\n            }\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            if (task) {\n              task = this.updateTaskData(task, {\n                ...payload.data,\n                wrapUpRequired:\n                  payload.data.interaction.state !== 'new' &&\n                  !isSecondaryEpDnAgent(payload.data.interaction),\n              });\n\n              if (task.data.interaction.state === 'wrapUp') {\n                task = this.updateTaskData(task, {...payload.data, wrapUpRequired: false});\n              }\n\n              // Handle cleanup based on whether task should be deleted\n              this.handleTaskCleanup(task);\n\n              task?.emit(TASK_EVENTS.TASK_END, task);\n            }\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n\n            // Handle auto-answer for consult offer\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles auto-answer logic for incoming tasks\n   * Automatically accepts tasks when isAutoAnswering flag is set\n   * The flag is set during task creation based on:\n   * 1. WebRTC calls with auto-answer enabled in agent profile\n   * 2. Agent-initiated WebRTC outdial calls\n   * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n   *\n   * @param task - The task to auto-answer\n   * @private\n   */\n  private async handleAutoAnswer(task: ITask): Promise<void> {\n    if (!task || !task.data || !task.data.isAutoAnswering) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_MANAGER_FILE,\n      method: 'handleAutoAnswer',\n      interactionId: task.data.interactionId,\n    });\n\n    try {\n      await task.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n      });\n\n      // Track successful auto-answer\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n      // Emit task:autoAnswered event for widgets/UI to react\n      task.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, task);\n    } catch (error) {\n      // Reset isAutoAnswering flag on failure\n      task.updateTaskData({...task.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n        error,\n      });\n\n      // Track auto-answer failure\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n\n    if (task.data.interaction.state === 'wrapUp') {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS, TRANSCRIPT_EVENT_MAP} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {AIAssistantEventName, AIAssistantEventType, LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isCampaignPreviewReservation,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n  shouldAutoAnswerTask,\n} from './TaskUtils';\nimport ApiAIAssistant from '../ApiAiAssistant';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  private apiAIAssistant?: ApiAIAssistant;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.apiAIAssistant = apiAIAssistant;\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  public handleRealtimeWebsocketEvent(event: string) {\n    try {\n      const payload = JSON.parse(event);\n\n      const eventType = payload?.type || payload?.data?.notifType;\n      const interactionId = payload?.data?.data?.conversationId;\n      if (!eventType || !interactionId) return;\n\n      const task = this.taskCollection[interactionId];\n      if (!task) {\n        LoggerProxy.info(`Realtime transcription task not found`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n          interactionId,\n        });\n\n        return;\n      }\n\n      task.emit(eventType, payload.data);\n    } catch (error) {\n      LoggerProxy.error('Failed to parse RTD WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n        error,\n      });\n    }\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) =>\n        task.data.interaction.mediaType === 'telephony' && !isCampaignPreviewReservation(task)\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type || payload.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type || payload.type)) {\n          task =\n            this.taskCollection[payload.data?.interactionId] ||\n            this.taskCollection[payload.data?.data?.conversationId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              // Check if auto-answer should happen for this task\n              const shouldAutoAnswer = shouldAutoAnswerTask(\n                payload.data,\n                this.agentId,\n                this.webCallingService.loginOption,\n                this.webRtcEnabled\n              );\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                  isAutoAnswering: shouldAutoAnswer, // Set flag before emitting\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED: {\n            // Check if auto-answer should happen for this task\n            const shouldAutoAnswerReserved = shouldAutoAnswerTask(\n              payload.data,\n              this.agentId,\n              this.webCallingService.loginOption,\n              this.webRtcEnabled\n            );\n\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n                isAutoAnswering: shouldAutoAnswerReserved, // Set flag before emitting\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          }\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n\n            // Handle auto-answer for offer contact\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            if (task) {\n              task = this.updateTaskData(task, payload.data);\n              this.metricsManager.trackEvent(\n                METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n                {\n                  ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                  taskId: payload.data.interactionId,\n                  reason: payload.data.reasonCode || payload.data.reason,\n                },\n                ['behavioral', 'operational']\n              );\n              LoggerProxy.log(`Agent outbound failed for task`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');\n            }\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            // When a campaign preview contact is accepted, the assigned event may arrive\n            // with a new interactionId while the task is stored under the original\n            // reservationInteractionId. Fall back to that key so the task is found.\n            if (!task && payload.data.reservationInteractionId) {\n              task = this.taskCollection[payload.data.reservationInteractionId];\n              if (task) {\n                // Re-key the task under the new interaction ID and remove the old entry\n                delete this.taskCollection[payload.data.reservationInteractionId];\n                this.taskCollection[payload.data.interactionId] = task;\n              }\n            }\n            if (task) {\n              task = this.updateTaskData(task, payload.data);\n              task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            LoggerProxy.warn(\n              `[DEBUG-CAMPAIGN-CLEAR] Task removal triggered by ${payload.data.type}, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}`,\n              {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              }\n            );\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            if (task) {\n              LoggerProxy.warn(\n                `[DEBUG-CAMPAIGN-CLEAR] CONTACT_ENDED, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}, state=${task?.data?.interaction?.state}`,\n                {\n                  module: TASK_MANAGER_FILE,\n                  method: METHODS.REGISTER_TASK_LISTENERS,\n                  interactionId: payload.data.interactionId,\n                }\n              );\n              task = this.updateTaskData(task, {\n                ...payload.data,\n                wrapUpRequired: payload.data.agentsPendingWrapUp?.includes(this.agentId) || false,\n              });\n\n              // Handle cleanup based on whether task should be deleted\n              this.handleTaskCleanup(task);\n\n              task?.emit(TASK_EVENTS.TASK_END, task);\n            }\n            break;\n          case CC_EVENTS.CAMPAIGN_CONTACT_UPDATED:\n            // CampaignContactUpdated is a non-terminal event (intermediate update during accept).\n            // Only update the task data — do NOT remove the task or emit TASK_END.\n            // Task cleanup is handled by CONTACT_ENDED or other terminal events.\n            if (task) {\n              task = this.updateTaskData(task, payload.data);\n            }\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n\n            // Handle auto-answer for consult offer\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION: {\n            // Campaign preview contact offered to agent\n            // Create a task in the collection so subsequent events (e.g. AGENT_CONTACT_ASSIGNED\n            // after acceptPreviewContact) can find and update it.\n            // Emit TASK_CAMPAIGN_PREVIEW_RESERVATION instead of TASK_INCOMING so the call\n            // does not ring out to the customer before the agent explicitly accepts the preview contact.\n            LoggerProxy.log('Campaign preview reservation received', {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data.interactionId,\n            });\n\n            if (!this.taskCollection[payload.data.interactionId]) {\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired: false,\n                  isConferenceInProgress: false,\n                  isAutoAnswering: false,\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n            } else {\n              task = this.updateTaskData(task, payload.data);\n            }\n\n            this.emit(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, task);\n            break;\n          }\n\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n\n        const transcriptInteractionId =\n          payload.data?.interactionId ||\n          payload.data?.data?.conversationId ||\n          task?.data?.interactionId;\n\n        if (TRANSCRIPT_EVENT_MAP[payload.data.type] && transcriptInteractionId) {\n          this.requestRealTimeTranscripts(payload.data.type, transcriptInteractionId);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles auto-answer logic for incoming tasks\n   * Automatically accepts tasks when isAutoAnswering flag is set\n   * The flag is set during task creation based on:\n   * 1. WebRTC calls with auto-answer enabled in agent profile\n   * 2. Agent-initiated WebRTC outdial calls\n   * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n   *\n   * @param task - The task to auto-answer\n   * @private\n   */\n  private async handleAutoAnswer(task: ITask): Promise<void> {\n    if (!task || !task.data || !task.data.isAutoAnswering) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_MANAGER_FILE,\n      method: 'handleAutoAnswer',\n      interactionId: task.data.interactionId,\n    });\n\n    try {\n      await task.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n      });\n\n      // Track successful auto-answer\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n      // Emit task:autoAnswered event for widgets/UI to react\n      task.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, task);\n    } catch (error) {\n      // Reset isAutoAnswering flag on failure\n      task.updateTaskData({...task.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n        error,\n      });\n\n      // Track auto-answer failure\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.includes(this.agentId) ?? false;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if (\n      (isNew && !(isOutdial && needsWrapUp)) ||\n      isSecondaryEpDnAgent(task.data.interaction) ||\n      (!needsWrapUp && isOutdial) // For outdial tasks, needs wrap-up is false and state is \"WRAPUP\". We need to just remove the task.\n    ) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * Sends transcript start/stop event based on the CC event type.\n   * Fire-and-forget; errors are logged but do not interrupt event processing.\n   */\n  private requestRealTimeTranscripts(eventType: string, interactionId: string): void {\n    const action = TRANSCRIPT_EVENT_MAP[eventType];\n    if (\n      !action ||\n      !this.apiAIAssistant ||\n      this.apiAIAssistant.aiFeature?.realtimeTranscripts?.enable === false\n    )\n      return;\n\n    this.apiAIAssistant\n      .sendEvent(\n        this.agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.GET_TRANSCRIPTS,\n        action\n      )\n      .catch((error) => {\n        LoggerProxy.error(`Failed to send transcript ${action} event`, {\n          module: TASK_MANAGER_FILE,\n          method: 'requestRealTimeTranscripts',\n          interactionId,\n          error,\n        });\n      });\n  }\n\n  public getTask(taskId: TaskId): ITask {\n    return this.taskCollection[taskId];\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  public static getTaskManager(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager {\n    if (!TaskManager.taskManager) {\n      TaskManager.taskManager = new TaskManager(\n        apiAIAssistant,\n        contact,\n        webCallingService,\n        webSocketManager\n      );\n    }\n\n    return this.taskManager;\n  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package/dist/services/task/TaskUtils.js

@@ -3,10 +3,11 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.shouldAutoAnswerTask = exports.isWebRTCCall = exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.isDigitalOutbound = exports.isAutoAnswerEnabled = exports.hasAgentInitiatedOutdial = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+exports.shouldAutoAnswerTask = exports.isWebRTCCall = exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.isDigitalOutbound = exports.isCampaignPreviewReservation = exports.isAutoAnswerEnabled = exports.hasAgentInitiatedOutdial = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
 var _types = require("./types");
+var _types2 = require("../config/types");
 var _constants = require("../../constants");
-var _types2 = require("../../types");
+var _types3 = require("../../types");
 /* eslint-disable import/prefer-default-export */
 
 /**
@@ -124,7 +125,7 @@ const isAutoAnswerEnabled = (interaction, agentId) => {
  */
 exports.isAutoAnswerEnabled = isAutoAnswerEnabled;
 const isWebRTCCall = (interaction, loginOption, webRtcEnabled) => {
-  return webRtcEnabled && loginOption === _types2.LoginOption.BROWSER && interaction.mediaType === _constants.OUTDIAL_MEDIA_TYPE;
+  return webRtcEnabled && loginOption === _types3.LoginOption.BROWSER && interaction.mediaType === _constants.OUTDIAL_MEDIA_TYPE;
 };
 
 /**
@@ -189,5 +190,17 @@ const shouldAutoAnswerTask = (taskData, agentId, loginOption, webRtcEnabled) =>
   }
   return false;
 };
+
+/**
+ * Checks if a task is a campaign preview reservation that has not yet been accepted.
+ * Campaign preview tasks should not trigger incoming call handling until the agent
+ * explicitly accepts the preview contact.
+ * @param task - The task to check
+ * @returns true if the task is a pending campaign preview reservation, false otherwise
+ */
 exports.shouldAutoAnswerTask = shouldAutoAnswerTask;
+const isCampaignPreviewReservation = task => {
+  return task?.data?.type === _types2.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION;
+};
+exports.isCampaignPreviewReservation = isCampaignPreviewReservation;
 //# sourceMappingURL=TaskUtils.js.map