@webex/contact-center 3.10.0-next.9 → 3.10.0-wxc-disconnect.1

package/dist/services/task/TaskUtils.js

@@ -1,104 +0,0 @@
-"use strict";
-
-Object.defineProperty(exports, "__esModule", {
-  value: true
-});
-exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
-/* eslint-disable import/prefer-default-export */
-
-/**
- * Determines if the given agent is the primary agent (owner) of the task
- * @param task - The task to check
- * @param agentId - The agent ID to check for primary status
- * @returns true if the agent is the primary agent, false otherwise
- */
-const isPrimary = (task, agentId) => {
-  if (!task.data?.interaction?.owner) {
-    // Fall back to checking data.agentId when owner is not set
-    return task.data.agentId === agentId;
-  }
-  return task.data.interaction.owner === agentId;
-};
-
-/**
- * Checks if the given agent is a participant in the main interaction (mainCall)
- * @param task - The task to check
- * @param agentId - The agent ID to check for participation
- * @returns true if the agent is a participant in the main interaction, false otherwise
- */
-exports.isPrimary = isPrimary;
-const isParticipantInMainInteraction = (task, agentId) => {
-  if (!task?.data?.interaction?.media) {
-    return false;
-  }
-  return Object.values(task.data.interaction.media).some(mediaObj => mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId));
-};
-
-/**
- * Checks if the given agent is not in the interaction or has left the interaction
- * @param task - The task to check
- * @param agentId - The agent ID to check
- * @returns true if the agent is not in the interaction or has left, false otherwise
- */
-exports.isParticipantInMainInteraction = isParticipantInMainInteraction;
-const checkParticipantNotInInteraction = (task, agentId) => {
-  if (!task?.data?.interaction?.participants) {
-    return true;
-  }
-  const {
-    data
-  } = task;
-  return !(agentId in data.interaction.participants) || agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft;
-};
-
-/**
- * Determines if a conference is currently in progress based on the number of active agent participants
- * @param TaskData - The payLoad data to check for conference status
- * @returns true if there are 2 or more active agent participants in the main call, false otherwise
- */
-exports.checkParticipantNotInInteraction = checkParticipantNotInInteraction;
-const getIsConferenceInProgress = data => {
-  const mediaMainCall = data.interaction.media?.[data?.interactionId];
-  const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = data.interaction.participants;
-  const agentParticipants = new Set();
-  if (participantsInMainCall.size > 0) {
-    participantsInMainCall.forEach(participantId => {
-      const participant = participants?.[participantId];
-      if (participant && participant.pType !== 'Customer' && participant.pType !== 'Supervisor' && !participant.hasLeft && participant.pType !== 'VVA') {
-        agentParticipants.add(participantId);
-      }
-    });
-  }
-  return agentParticipants.size >= 2;
-};
-
-/**
- * Checks if the current agent is a secondary agent in a consultation scenario.
- * Secondary agents are those who were consulted (not the original call owner).
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary agent (consulted party), false otherwise
- */
-exports.getIsConferenceInProgress = getIsConferenceInProgress;
-const isSecondaryAgent = interaction => {
-  if (!interaction.callProcessingDetails) {
-    return false;
-  }
-  return interaction.callProcessingDetails.relationshipType === 'consult' && !!interaction.callProcessingDetails.parentInteractionId && interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId;
-};
-
-/**
- * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
- * This is specifically for telephony consultations to external numbers/entry points.
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
- */
-exports.isSecondaryAgent = isSecondaryAgent;
-const isSecondaryEpDnAgent = interaction => {
-  if (!interaction) {
-    return false;
-  }
-  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
-};
-exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
-//# sourceMappingURL=TaskUtils.js.map

package/dist/services/task/TaskUtils.js.map

@@ -1 +0,0 @@
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The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIf,IAAc,IAAc;EACpE,MAAMgB,aAAa,GAAGhB,IAAI,CAACC,WAAW,CAACI,KAAK,GAAGL,IAAI,EAAEiB,aAAa,CAAC;EACnE,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGX,IAAI,CAACC,WAAW,CAACU,YAAY;EAElD,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAlB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA;AAMO,MAAMY,gBAAgB,GAAI1B,WAAwB,IAAc;EACrE,IAAI,CAACA,WAAW,CAAC2B,qBAAqB,EAAE;IACtC,OAAO,KAAK;EACd;EAEA,OACE3B,WAAW,CAAC2B,qBAAqB,CAACC,gBAAgB,KAAK,SAAS,IAChE,CAAC,CAAC5B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,IACvD7B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,KAAK7B,WAAW,CAACgB,aAAa;AAEvF,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAd,OAAA,CAAAwB,gBAAA,GAAAA,gBAAA;AAMO,MAAMI,oBAAoB,GAAI9B,WAAwB,IAAc;EACzE,IAAI,CAACA,WAAW,EAAE;IAChB,OAAO,KAAK;EACd;EAEA,OAAOA,WAAW,CAAC+B,SAAS,KAAK,WAAW,IAAIL,gBAAgB,CAAC1B,WAAW,CAAC;AAC/E,CAAC;AAACE,OAAA,CAAA4B,oBAAA,GAAAA,oBAAA"}

package/dist/types/services/task/TaskUtils.d.ts

@@ -1,42 +0,0 @@
-import { Interaction, ITask, TaskData } from './types';
-/**
- * Determines if the given agent is the primary agent (owner) of the task
- * @param task - The task to check
- * @param agentId - The agent ID to check for primary status
- * @returns true if the agent is the primary agent, false otherwise
- */
-export declare const isPrimary: (task: ITask, agentId: string) => boolean;
-/**
- * Checks if the given agent is a participant in the main interaction (mainCall)
- * @param task - The task to check
- * @param agentId - The agent ID to check for participation
- * @returns true if the agent is a participant in the main interaction, false otherwise
- */
-export declare const isParticipantInMainInteraction: (task: ITask, agentId: string) => boolean;
-/**
- * Checks if the given agent is not in the interaction or has left the interaction
- * @param task - The task to check
- * @param agentId - The agent ID to check
- * @returns true if the agent is not in the interaction or has left, false otherwise
- */
-export declare const checkParticipantNotInInteraction: (task: ITask, agentId: string) => boolean;
-/**
- * Determines if a conference is currently in progress based on the number of active agent participants
- * @param TaskData - The payLoad data to check for conference status
- * @returns true if there are 2 or more active agent participants in the main call, false otherwise
- */
-export declare const getIsConferenceInProgress: (data: TaskData) => boolean;
-/**
- * Checks if the current agent is a secondary agent in a consultation scenario.
- * Secondary agents are those who were consulted (not the original call owner).
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary agent (consulted party), false otherwise
- */
-export declare const isSecondaryAgent: (interaction: Interaction) => boolean;
-/**
- * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
- * This is specifically for telephony consultations to external numbers/entry points.
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
- */
-export declare const isSecondaryEpDnAgent: (interaction: Interaction) => boolean;

package/src/services/task/TaskUtils.ts

@@ -1,113 +0,0 @@
-/* eslint-disable import/prefer-default-export */
-import {Interaction, ITask, TaskData} from './types';
-
-/**
- * Determines if the given agent is the primary agent (owner) of the task
- * @param task - The task to check
- * @param agentId - The agent ID to check for primary status
- * @returns true if the agent is the primary agent, false otherwise
- */
-export const isPrimary = (task: ITask, agentId: string): boolean => {
-  if (!task.data?.interaction?.owner) {
-    // Fall back to checking data.agentId when owner is not set
-    return task.data.agentId === agentId;
-  }
-
-  return task.data.interaction.owner === agentId;
-};
-
-/**
- * Checks if the given agent is a participant in the main interaction (mainCall)
- * @param task - The task to check
- * @param agentId - The agent ID to check for participation
- * @returns true if the agent is a participant in the main interaction, false otherwise
- */
-export const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {
-  if (!task?.data?.interaction?.media) {
-    return false;
-  }
-
-  return Object.values(task.data.interaction.media).some(
-    (mediaObj) =>
-      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)
-  );
-};
-
-/**
- * Checks if the given agent is not in the interaction or has left the interaction
- * @param task - The task to check
- * @param agentId - The agent ID to check
- * @returns true if the agent is not in the interaction or has left, false otherwise
- */
-export const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {
-  if (!task?.data?.interaction?.participants) {
-    return true;
-  }
-  const {data} = task;
-
-  return (
-    !(agentId in data.interaction.participants) ||
-    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)
-  );
-};
-
-/**
- * Determines if a conference is currently in progress based on the number of active agent participants
- * @param TaskData - The payLoad data to check for conference status
- * @returns true if there are 2 or more active agent participants in the main call, false otherwise
- */
-export const getIsConferenceInProgress = (data: TaskData): boolean => {
-  const mediaMainCall = data.interaction.media?.[data?.interactionId];
-  const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = data.interaction.participants;
-
-  const agentParticipants = new Set();
-  if (participantsInMainCall.size > 0) {
-    participantsInMainCall.forEach((participantId: string) => {
-      const participant = participants?.[participantId];
-      if (
-        participant &&
-        participant.pType !== 'Customer' &&
-        participant.pType !== 'Supervisor' &&
-        !participant.hasLeft &&
-        participant.pType !== 'VVA'
-      ) {
-        agentParticipants.add(participantId);
-      }
-    });
-  }
-
-  return agentParticipants.size >= 2;
-};
-
-/**
- * Checks if the current agent is a secondary agent in a consultation scenario.
- * Secondary agents are those who were consulted (not the original call owner).
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary agent (consulted party), false otherwise
- */
-export const isSecondaryAgent = (interaction: Interaction): boolean => {
-  if (!interaction.callProcessingDetails) {
-    return false;
-  }
-
-  return (
-    interaction.callProcessingDetails.relationshipType === 'consult' &&
-    !!interaction.callProcessingDetails.parentInteractionId &&
-    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId
-  );
-};
-
-/**
- * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
- * This is specifically for telephony consultations to external numbers/entry points.
- * @param task - The task object containing interaction details
- * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
- */
-export const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {
-  if (!interaction) {
-    return false;
-  }
-
-  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
-};

package/test/unit/spec/services/task/TaskUtils.ts

@@ -1,131 +0,0 @@
-import { checkParticipantNotInInteraction,
-  getIsConferenceInProgress,
-  isParticipantInMainInteraction,
-  isPrimary,} from '../../../../../src/services/task/TaskUtils';
-import {ITask} from '../../../../../src/services/task/types';
-
-describe('TaskUtils', () => {
-  let mockTask: ITask;
-  const mockAgentId = 'agent-123';
-  const mockOtherAgentId = 'agent-456';
-
-  beforeEach(() => {
-    mockTask = {
-      data: {
-        interactionId: 'interaction-123',
-        agentId: mockAgentId,
-        interaction: {
-          owner: mockAgentId,
-          participants: {
-            [mockAgentId]: { hasLeft: false },
-            [mockOtherAgentId]: { hasLeft: false },
-          },
-          media: {
-            'media-1': {
-              mType: 'mainCall',
-              participants: [mockAgentId, mockOtherAgentId],
-            },
-          },
-        },
-      },
-      emit: jest.fn(),
-      updateTaskData: jest.fn(),
-    } as any;
-  });
-
-  describe('isPrimary', () => {
-    it('should return true when agent is the owner', () => {
-      expect(isPrimary(mockTask, mockAgentId)).toBe(true);
-    });
-
-    it('should return false when agent is not the owner', () => {
-      expect(isPrimary(mockTask, mockOtherAgentId)).toBe(false);
-    });
-
-    it('should fallback to data.agentId when owner is not set', () => {
-      mockTask.data.interaction.owner = undefined;
-      expect(isPrimary(mockTask, mockAgentId)).toBe(true);
-      expect(isPrimary(mockTask, mockOtherAgentId)).toBe(false);
-    });
-  });
-
-  describe('isParticipantInMainInteraction', () => {
-    it('should return true when agent is in mainCall media', () => {
-      expect(isParticipantInMainInteraction(mockTask, mockAgentId)).toBe(true);
-    });
-
-    it('should return false when agent is not in mainCall media', () => {
-      mockTask.data.interaction.media['media-1'].participants = [mockOtherAgentId];
-      expect(isParticipantInMainInteraction(mockTask, mockAgentId)).toBe(false);
-    });
-
-    it('should return false when no mainCall media exists', () => {
-      mockTask.data.interaction.media['media-1'].mType = 'consult';
-      expect(isParticipantInMainInteraction(mockTask, mockAgentId)).toBe(false);
-    });
-  });
-
-  describe('checkParticipantNotInInteraction', () => {
-    it('should return false when agent is active participant', () => {
-      expect(checkParticipantNotInInteraction(mockTask, mockAgentId)).toBe(false);
-    });
-
-    it('should return true when agent is not in participants', () => {
-      delete mockTask.data.interaction.participants[mockAgentId];
-      expect(checkParticipantNotInInteraction(mockTask, mockAgentId)).toBe(true);
-    });
-
-    it('should return true when agent has left', () => {
-      mockTask.data.interaction.participants[mockAgentId].hasLeft = true;
-      expect(checkParticipantNotInInteraction(mockTask, mockAgentId)).toBe(true);
-    });
-  });
-
-  describe('getIsConferenceInProgress', () => {
-    beforeEach(() => {
-      // Set up mock task with proper media structure for conference detection
-      mockTask.data.interaction.media = {
-        [mockTask.data.interactionId]: {
-          mType: 'mainCall',
-          participants: [mockAgentId, mockOtherAgentId, 'customer-123'],
-        },
-      };
-      mockTask.data.interaction.participants = {
-        [mockAgentId]: { pType: 'Agent', hasLeft: false },
-        [mockOtherAgentId]: { pType: 'Agent', hasLeft: false },
-        'customer-123': { pType: 'Customer', hasLeft: false },
-      };
-    });
-
-    it('should return true when there are 2 or more active agents', () => {
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(true);
-    });
-
-    it('should return false when there is only 1 active agent', () => {
-      mockTask.data.interaction.participants[mockOtherAgentId].hasLeft = true;
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(false);
-    });
-
-    it('should exclude customers from agent count', () => {
-      // Remove one agent, should still be false with only 1 agent + customer
-      delete mockTask.data.interaction.participants[mockOtherAgentId];
-      mockTask.data.interaction.media[mockTask.data.interactionId].participants = [mockAgentId, 'customer-123'];
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(false);
-    });
-
-    it('should exclude supervisors from agent count', () => {
-      mockTask.data.interaction.participants[mockOtherAgentId].pType = 'Supervisor';
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(false);
-    });
-
-    it('should exclude VVA from agent count', () => {
-      mockTask.data.interaction.participants[mockOtherAgentId].pType = 'VVA';
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(false);
-    });
-
-    it('should return false when no main call media exists', () => {
-      mockTask.data.interaction.media = {};
-      expect(getIsConferenceInProgress(mockTask.data)).toBe(false);
-    });
-  });
-});