@webex/contact-center 3.10.0-next.8 → 3.10.0-wxc-disconnect.1

package/test/unit/spec/services/task/TaskManager.ts

@@ -479,73 +479,6 @@ describe('TaskManager', () => {
     );
   });
 
-  it('should set isConferenceInProgress correctly when creating task via AGENT_CONTACT with conference in progress', () => {
-    const testAgentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-    taskManager.setAgentId(testAgentId);
-    taskManager.taskCollection = [];
-    
-    const payload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_CONTACT,
-        interaction: {
-          mediaType: 'telephony',
-          state: 'conference',
-          participants: {
-            [testAgentId]: { pType: 'Agent', hasLeft: false },
-            'agent-2': { pType: 'Agent', hasLeft: false },
-            'customer-1': { pType: 'Customer', hasLeft: false },
-          },
-          media: {
-            [taskId]: {
-              mType: 'mainCall',
-              participants: [testAgentId, 'agent-2', 'customer-1'],
-            },
-          },
-        },
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    const createdTask = taskManager.getTask(taskId);
-    expect(createdTask).toBeDefined();
-    expect(createdTask.data.isConferenceInProgress).toBe(true);
-  });
-
-  it('should set isConferenceInProgress to false when creating task via AGENT_CONTACT with only one agent', () => {
-    const testAgentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
-    taskManager.setAgentId(testAgentId);
-    taskManager.taskCollection = [];
-    
-    const payload = {
-      data: {
-        ...initalPayload.data,
-        type: CC_EVENTS.AGENT_CONTACT,
-        interaction: {
-          mediaType: 'telephony',
-          state: 'connected',
-          participants: {
-            [testAgentId]: { pType: 'Agent', hasLeft: false },
-            'customer-1': { pType: 'Customer', hasLeft: false },
-          },
-          media: {
-            [taskId]: {
-              mType: 'mainCall',
-              participants: [testAgentId, 'customer-1'],
-            },
-          },
-        },
-      },
-    };
-
-    webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-    const createdTask = taskManager.getTask(taskId);
-    expect(createdTask).toBeDefined();
-    expect(createdTask.data.isConferenceInProgress).toBe(false);
-  });
-
   it('should emit TASK_END event on AGENT_WRAPUP event', () => {
     webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
 
@@ -1424,12 +1357,8 @@ describe('TaskManager', () => {
 
   describe('Conference event handling', () => {
     let task;
-    const agentId = '723a8ffb-a26e-496d-b14a-ff44fb83b64f';
     
     beforeEach(() => {
-      // Set the agentId on taskManager before tests run
-      taskManager.setAgentId(agentId);
-      
       task = {
         data: { interactionId: taskId },
         emit: jest.fn(),
@@ -1495,18 +1424,6 @@ describe('TaskManager', () => {
           interactionId: taskId,
           participantId: 'new-participant-123',
           participantType: 'agent',
-          interaction: {
-            participants: {
-              [agentId]: { pType: 'Agent', hasLeft: false },
-              'new-participant-123': { pType: 'Agent', hasLeft: false },
-            },
-            media: {
-              [taskId]: {
-                mType: 'mainCall',
-                participants: [agentId, 'new-participant-123'],
-              },
-            },
-          },
         },
       };
 
@@ -1517,339 +1434,19 @@ describe('TaskManager', () => {
       // No specific task event emission for participant joined - just data update
     });
 
-    it('should call updateTaskData only once for PARTICIPANT_JOINED_CONFERENCE with pre-calculated isConferenceInProgress', () => {
+    it('should handle PARTICIPANT_LEFT_CONFERENCE event', () => {
       const payload = {
         data: {
-          type: CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE,
+          type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
           interactionId: taskId,
-          participantId: 'new-agent-789',
-          interaction: {
-            participants: {
-              [agentId]: { pType: 'Agent', hasLeft: false },
-              'agent-2': { pType: 'Agent', hasLeft: false },
-              'new-agent-789': { pType: 'Agent', hasLeft: false },
-              'customer-1': { pType: 'Customer', hasLeft: false },
-            },
-            media: {
-              [taskId]: {
-                mType: 'mainCall',
-                participants: [agentId, 'agent-2', 'new-agent-789', 'customer-1'],
-              },
-            },
-          },
+          isConferencing: false,
         },
       };
 
-      const updateTaskDataSpy = jest.spyOn(task, 'updateTaskData');
-      
       webSocketManagerMock.emit('message', JSON.stringify(payload));
 
-      // Verify updateTaskData was called exactly once
-      expect(updateTaskDataSpy).toHaveBeenCalledTimes(1);
-      
-      // Verify it was called with isConferenceInProgress already calculated
-      expect(updateTaskDataSpy).toHaveBeenCalledWith(
-        expect.objectContaining({
-          participantId: 'new-agent-789',
-          isConferenceInProgress: true, // 3 active agents
-        })
-      );
-      
-      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
-    });
-
-    describe('PARTICIPANT_LEFT_CONFERENCE event handling', () => {
-      it('should call updateTaskData only once for PARTICIPANT_LEFT_CONFERENCE with pre-calculated isConferenceInProgress', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: { pType: 'Agent', hasLeft: false },
-                'agent-2': { pType: 'Agent', hasLeft: true }, // This agent left
-                'customer-1': { pType: 'Customer', hasLeft: false },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'customer-1'], // agent-2 removed from participants
-                },
-              },
-            },
-          },
-        };
-
-        const updateTaskDataSpy = jest.spyOn(task, 'updateTaskData');
-        
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Verify updateTaskData was called exactly once
-        expect(updateTaskDataSpy).toHaveBeenCalledTimes(1);
-        
-        // Verify it was called with isConferenceInProgress already calculated
-        expect(updateTaskDataSpy).toHaveBeenCalledWith(
-          expect.objectContaining({
-            isConferenceInProgress: false, // Only 1 active agent remains
-          })
-        );
-        
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should emit TASK_PARTICIPANT_LEFT event when participant leaves conference', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent is still in interaction', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist in collection
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent left but is in main interaction', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist - not removed
-        expect(removeTaskSpy).not.toHaveBeenCalled();
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should NOT remove task when agent left but is primary (owner)', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              owner: agentId,
-              media: {
-                [taskId]: {
-                  mType: 'consultCall',
-                  participants: ['other-agent'],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should still exist - not removed because agent is primary
-        expect(removeTaskSpy).not.toHaveBeenCalled();
-        expect(taskManager.getTask(taskId)).toBeDefined();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should remove task when agent left and is NOT in main interaction and is NOT primary', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: true,
-                },
-              },
-              owner: 'another-agent-id',
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: ['another-agent-id'],
-                },
-              },
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should be removed
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should remove task when agent is not in participants list', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                'other-agent-id': {
-                  hasLeft: false,
-                },
-              },
-              owner: 'another-agent-id',
-            },
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // Task should be removed because agent is not in participants
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should update isConferenceInProgress based on remaining active agents', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'agent-2': {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'customer-1': {
-                  hasLeft: false,
-                  pType: 'Customer',
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'agent-2', 'customer-1'],
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // isConferenceInProgress should be true (2 active agents)
-        expect(task.data.isConferenceInProgress).toBe(true);
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should set isConferenceInProgress to false when only one agent remains', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {
-              participants: {
-                [agentId]: {
-                  hasLeft: false,
-                  pType: 'Agent',
-                },
-                'agent-2': {
-                  hasLeft: true,
-                  pType: 'Agent',
-                },
-                'customer-1': {
-                  hasLeft: false,
-                  pType: 'Customer',
-                },
-              },
-              media: {
-                [taskId]: {
-                  mType: 'mainCall',
-                  participants: [agentId, 'customer-1'],
-                },
-              },
-            },
-          },
-        };
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // isConferenceInProgress should be false (only 1 active agent)
-        expect(task.data.isConferenceInProgress).toBe(false);
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
-
-      it('should handle participant left when no participants data exists', () => {
-        const payload = {
-          data: {
-            type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
-            interactionId: taskId,
-            interaction: {},
-          },
-        };
-
-        const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
-
-        webSocketManagerMock.emit('message', JSON.stringify(payload));
-
-        // When no participants data exists, checkParticipantNotInInteraction returns true
-        // Since agent won't be in main interaction either, task should be removed
-        expect(removeTaskSpy).toHaveBeenCalled();
-        expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
-      });
+      expect(task.data.isConferencing).toBe(false);
+      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
     });
 
     it('should handle PARTICIPANT_LEFT_CONFERENCE_FAILED event', () => {
@@ -1893,217 +1490,6 @@ describe('TaskManager', () => {
       expect(otherTask.data.isConferencing).toBeUndefined();
       expect(otherTask.emit).not.toHaveBeenCalled();
     });
-  });
-
-  describe('CONTACT_MERGED event handling', () => {
-    let task;
-    let taskEmitSpy;
-    let managerEmitSpy;
-
-    beforeEach(() => {
-      // Create initial task
-      webSocketManagerMock.emit('message', JSON.stringify(initalPayload));
-      task = taskManager.getTask(taskId);
-      taskEmitSpy = jest.spyOn(task, 'emit');
-      managerEmitSpy = jest.spyOn(taskManager, 'emit');
-    });
-
-    it('should update existing task data and emit TASK_MERGED event when CONTACT_MERGED is received', () => {
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: taskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            ...taskDataMock.interaction,
-            state: 'merged',
-            customField: 'updated-value',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      const updatedTask = taskManager.getTask(taskId);
-      expect(updatedTask).toBeDefined();
-      expect(updatedTask.data.interaction.customField).toBe('updated-value');
-      expect(updatedTask.data.interaction.state).toBe('merged');
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, updatedTask);
-    });
-
-    it('should create new task when CONTACT_MERGED is received for non-existing task', () => {
-      const newMergedTaskId = 'new-merged-task-id';
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: newMergedTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-            participants: {
-              [taskDataMock.agentId]: {
-                isWrapUp: false,
-                hasJoined: true,
-              },
-            },
-          },
-        },
-      };
-
-      // Verify task doesn't exist before
-      expect(taskManager.getTask(newMergedTaskId)).toBeUndefined();
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify task was created
-      const newTask = taskManager.getTask(newMergedTaskId);
-      expect(newTask).toBeDefined();
-      expect(newTask.data.interactionId).toBe(newMergedTaskId);
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, newTask);
-    });
-
-    it('should remove child task when childInteractionId is present in CONTACT_MERGED', () => {
-      const childTaskId = 'child-task-id';
-      const parentTaskId = 'parent-task-id';
-      
-      // Create child task
-      const childPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: childTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'telephony'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(childPayload));
-      
-      // Verify child task exists
-      expect(taskManager.getTask(childTaskId)).toBeDefined();
-
-      // Create parent task
-      const parentPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: parentTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'telephony'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(parentPayload));
-
-      // Send CONTACT_MERGED with childInteractionId
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: parentTaskId,
-          childInteractionId: childTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify child task was removed
-      expect(taskManager.getTask(childTaskId)).toBeUndefined();
-      
-      // Verify parent task still exists
-      expect(taskManager.getTask(parentTaskId)).toBeDefined();
-      
-      // Verify TASK_MERGED event was emitted
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_MERGED,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: parentTaskId,
-          }),
-        })
-      );
-    });
-
-    it('should handle CONTACT_MERGED with EP-DN participant correctly', () => {
-      const epdnTaskId = 'epdn-merged-task';
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: epdnTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-            participants: {
-              [taskDataMock.agentId]: {
-                type: 'Agent',
-                isWrapUp: false,
-                hasJoined: true,
-              },
-              'epdn-participant': {
-                type: 'EpDn',
-                epId: 'entry-point-123',
-                isWrapUp: false,
-              },
-            },
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      const mergedTask = taskManager.getTask(epdnTaskId);
-      expect(mergedTask).toBeDefined();
-      expect(mergedTask.data.interaction.participants['epdn-participant']).toBeDefined();
-      expect(mergedTask.data.interaction.participants['epdn-participant'].type).toBe('EpDn');
-      expect(managerEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_MERGED, mergedTask);
-    });
-
-    it('should not affect other tasks when CONTACT_MERGED is received', () => {
-      const otherTaskId = 'other-unrelated-task';
-      const otherPayload = {
-        data: {
-          type: CC_EVENTS.AGENT_CONTACT_RESERVED,
-          interactionId: otherTaskId,
-          agentId: taskDataMock.agentId,
-          interaction: {mediaType: 'chat'},
-        },
-      };
-      webSocketManagerMock.emit('message', JSON.stringify(otherPayload));
-      
-      const otherTask = taskManager.getTask(otherTaskId);
-      const otherTaskEmitSpy = jest.spyOn(otherTask, 'emit');
-
-      // Send CONTACT_MERGED for the original task
-      const mergedPayload = {
-        data: {
-          type: CC_EVENTS.CONTACT_MERGED,
-          interactionId: taskId,
-          agentId: taskDataMock.agentId,
-          interaction: {
-            mediaType: 'telephony',
-            state: 'merged',
-          },
-        },
-      };
-
-      webSocketManagerMock.emit('message', JSON.stringify(mergedPayload));
-
-      // Verify other task was not affected
-      expect(otherTaskEmitSpy).not.toHaveBeenCalled();
-      expect(otherTask.data.interaction.mediaType).toBe('chat');
-      
-      // Verify original task was updated
-      expect(managerEmitSpy).toHaveBeenCalledWith(
-        TASK_EVENTS.TASK_MERGED,
-        expect.objectContaining({
-          data: expect.objectContaining({
-            interactionId: taskId,
-          }),
-        })
-      );
-    });
-  });
+  });  
 });