@webex/contact-center 3.10.0-next.6 → 3.10.0-next.8

package/dist/services/task/TaskManager.js

@@ -105,17 +105,10 @@ class TaskManager extends _events.default {
                 method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
                 interactionId: payload.data.interactionId
               });
-
-              // Pre-calculate isConferenceInProgress for the initial task data
-              const simulatedTaskForAgentContact = {
-                data: {
-                  ...payload.data
-                }
-              };
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
                 wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForAgentContact)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
@@ -202,12 +195,18 @@ class TaskManager extends _events.default {
               break;
             }
           case _types2.CC_EVENTS.CONTACT_ENDED:
+            // Update task data
             task = this.updateTaskData(task, {
               ...payload.data,
-              wrapUpRequired: payload.data.interaction.state !== 'new'
+              wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
             });
+
+            // Handle cleanup based on whether task should be deleted
             this.handleTaskCleanup(task);
-            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            task?.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_MERGED:
+            task = this.handleContactMerged(task, payload.data);
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_HELD:
             // As soon as the main interaction is held, we need to emit TASK_HOLD
@@ -330,22 +329,13 @@ class TaskManager extends _events.default {
             } else {
               this.removeTaskFromCollection(task);
             }
-            task?.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
             break;
           case _types2.CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
             {
-              // Participant joined conference - update task state with participant information and emit event
-              // Pre-calculate isConferenceInProgress with updated data to avoid double update
-              const simulatedTaskForJoin = {
-                ...task,
-                data: {
-                  ...task.data,
-                  ...payload.data
-                }
-              };
               task = this.updateTaskData(task, {
                 ...payload.data,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForJoin)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               });
               task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
               break;
@@ -353,17 +343,10 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
             {
               // Conference ended - update task state and emit event
-              // Pre-calculate isConferenceInProgress with updated data to avoid double update
-              const simulatedTaskForLeft = {
-                ...task,
-                data: {
-                  ...task.data,
-                  ...payload.data
-                }
-              };
+
               task = this.updateTaskData(task, {
                 ...payload.data,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForLeft)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               });
               if ((0, _TaskUtils.checkParticipantNotInInteraction)(task, this.agentId)) {
                 if ((0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId) || (0, _TaskUtils.isPrimary)(task, this.agentId)) {
@@ -396,13 +379,10 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
             break;
-          case _types2.CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:
-            // Participant is being moved/transferred - update task state with movement info
-            task = this.updateTaskData(task, payload.data);
-            break;
           case _types2.CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
             // Post-call activity for participant - update task state with activity details
             task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
             break;
           default:
             break;
@@ -436,6 +416,44 @@ class TaskManager extends _events.default {
       return task;
     }
   }
+
+  /**
+   * Handles CONTACT_MERGED event logic
+   * @param task - The task to process
+   * @param taskData - The task data from the event payload
+   * @returns Updated or newly created task
+   * @private
+   */
+  handleContactMerged(task, taskData) {
+    if (taskData.childInteractionId) {
+      // remove the child task from collection
+      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);
+    }
+    if (this.taskCollection[taskData.interactionId]) {
+      _loggerProxy.default.log(`Got CONTACT_MERGED: Task already exists in collection`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      // update the task data
+      task = this.updateTaskData(task, taskData);
+    } else {
+      // Case2 : Task is not present in taskCollection
+      _loggerProxy.default.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      task = new _.default(this.contact, this.webCallingService, {
+        ...taskData,
+        wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,
+        isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(taskData)
+      }, this.wrapupData, this.agentId);
+      this.taskCollection[taskData.interactionId] = task;
+    }
+    this.emit(_types.TASK_EVENTS.TASK_MERGED, task);
+    return task;
+  }
   removeTaskFromCollection(task) {
     if (task?.data?.interactionId) {
       delete this.taskCollection[task.data.interactionId];
@@ -446,13 +464,20 @@ class TaskManager extends _events.default {
       });
     }
   }
+
+  /**
+   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal
+   * @param task - The task to clean up
+   * @private
+   */
   handleTaskCleanup(task) {
+    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks
     if (this.webCallingService.loginOption === _types3.LoginOption.BROWSER && task.data.interaction.mediaType === 'telephony') {
       task.unregisterWebCallListeners();
       this.webCallingService.cleanUpCall();
     }
-    if (task.data.interaction.state === 'new') {
-      // Only remove tasks in 'new' state immediately. For other states,
+    if (task.data.interaction.state === 'new' || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
       // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
       this.removeTaskFromCollection(task);
     }

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
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Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              // Pre-calculate isConferenceInProgress for the initial task data\n              const simulatedTaskForAgentContact = {\n                data: {...payload.data},\n              } as ITask;\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForAgentContact),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: payload.data.interaction.state !== 'new',\n            });\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task?.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            // Participant joined conference - update task state with participant information and emit event\n            // Pre-calculate isConferenceInProgress with updated data to avoid double update\n            const simulatedTaskForJoin = {\n              ...task,\n              data: {...task.data, ...payload.data},\n            };\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForJoin),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n            // Pre-calculate isConferenceInProgress with updated data to avoid double update\n            const simulatedTaskForLeft = {\n              ...task,\n              data: {...task.data, ...payload.data},\n            };\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForLeft),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:\n            // Participant is being moved/transferred - update task state with movement info\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n    if (task.data.interaction.state === 'new') {\n      // Only remove tasks in 'new' state immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired:\n                payload.data.interaction.state !== 'new' &&\n                !isSecondaryEpDnAgent(payload.data.interaction),\n            });\n\n            // Handle cleanup based on whether task should be deleted\n            this.handleTaskCleanup(task);\n\n            task?.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    if (task.data.interaction.state === 'new' || isSecondaryEpDnAgent(task.data.interaction)) {\n      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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package/dist/services/task/TaskUtils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
 /* eslint-disable import/prefer-default-export */
 
 /**
@@ -53,14 +53,14 @@ const checkParticipantNotInInteraction = (task, agentId) => {
 
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param task - The task to check for conference status
+ * @param TaskData - The payLoad data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
  */
 exports.checkParticipantNotInInteraction = checkParticipantNotInInteraction;
-const getIsConferenceInProgress = task => {
-  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];
+const getIsConferenceInProgress = data => {
+  const mediaMainCall = data.interaction.media?.[data?.interactionId];
   const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = task?.data?.interaction?.participants;
+  const participants = data.interaction.participants;
   const agentParticipants = new Set();
   if (participantsInMainCall.size > 0) {
     participantsInMainCall.forEach(participantId => {
@@ -72,5 +72,33 @@ const getIsConferenceInProgress = task => {
   }
   return agentParticipants.size >= 2;
 };
+
+/**
+ * Checks if the current agent is a secondary agent in a consultation scenario.
+ * Secondary agents are those who were consulted (not the original call owner).
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary agent (consulted party), false otherwise
+ */
 exports.getIsConferenceInProgress = getIsConferenceInProgress;
+const isSecondaryAgent = interaction => {
+  if (!interaction.callProcessingDetails) {
+    return false;
+  }
+  return interaction.callProcessingDetails.relationshipType === 'consult' && !!interaction.callProcessingDetails.parentInteractionId && interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId;
+};
+
+/**
+ * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
+ * This is specifically for telephony consultations to external numbers/entry points.
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
+ */
+exports.isSecondaryAgent = isSecondaryAgent;
+const isSecondaryEpDnAgent = interaction => {
+  if (!interaction) {
+    return false;
+  }
+  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
+};
+exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
 //# sourceMappingURL=TaskUtils.js.map

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
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The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param task - The task to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (task: ITask): boolean => {\n  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = task?.data?.interaction?.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIjB,IAAW,IAAc;EACjE,MAAMkB,aAAa,GAAGlB,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,GAAGP,IAAI,EAAEE,IAAI,EAAEiB,aAAa,CAAC;EACjF,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGb,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY;EAE1D,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;AAAClB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA"}
+{"version":3,"names":["isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData} from './types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIf,IAAc,IAAc;EACpE,MAAMgB,aAAa,GAAGhB,IAAI,CAACC,WAAW,CAACI,KAAK,GAAGL,IAAI,EAAEiB,aAAa,CAAC;EACnE,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGX,IAAI,CAACC,WAAW,CAACU,YAAY;EAElD,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAlB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA;AAMO,MAAMY,gBAAgB,GAAI1B,WAAwB,IAAc;EACrE,IAAI,CAACA,WAAW,CAAC2B,qBAAqB,EAAE;IACtC,OAAO,KAAK;EACd;EAEA,OACE3B,WAAW,CAAC2B,qBAAqB,CAACC,gBAAgB,KAAK,SAAS,IAChE,CAAC,CAAC5B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,IACvD7B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,KAAK7B,WAAW,CAACgB,aAAa;AAEvF,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAd,OAAA,CAAAwB,gBAAA,GAAAA,gBAAA;AAMO,MAAMI,oBAAoB,GAAI9B,WAAwB,IAAc;EACzE,IAAI,CAACA,WAAW,EAAE;IAChB,OAAO,KAAK;EACd;EAEA,OAAOA,WAAW,CAAC+B,SAAS,KAAK,WAAW,IAAIL,gBAAgB,CAAC1B,WAAW,CAAC;AAC/E,CAAC;AAACE,OAAA,CAAA4B,oBAAA,GAAAA,oBAAA"}

package/dist/services/task/index.js

@@ -1223,27 +1223,27 @@ class Task extends _events.default {
    * ```
    */
   async consultTransfer(consultTransferPayload) {
-    try {
-      // Get the destination agent ID using custom logic from participants data
-      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+    // Get the destination agent ID using custom logic from participants data
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
 
-      // Resolve the target id (queue consult transfers go to the accepted agent)
-      if (!destAgentId) {
-        throw new Error('No agent has accepted this queue consult yet');
-      }
-      _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
-        module: _constants.TASK_FILE,
-        method: _constants2.METHODS.CONSULT_TRANSFER,
-        interactionId: this.data.interactionId
-      });
-      // Obtain payload based on desktop logic using TaskData
-      const finalDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
+    // Resolve the target id (queue consult transfers go to the accepted agent)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+    _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
+      module: _constants.TASK_FILE,
+      method: _constants2.METHODS.CONSULT_TRANSFER,
+      interactionId: this.data.interactionId
+    });
 
-      // By default we always use the computed destAgentId as the target id
-      const consultTransferRequest = {
-        to: destAgentId,
-        destinationType: finalDestinationType
-      };
+    // Derive destination type from the participant's type property
+    const destType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+    // By default we always use the computed destAgentId as the target id
+    const consultTransferRequest = {
+      to: destAgentId,
+      destinationType: destType
+    };
+    try {
       const result = await this.contact.consultTransfer({
         interactionId: this.data.interactionId,
         data: consultTransferRequest
@@ -1271,12 +1271,10 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-      const failedDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
-      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedDestAgentId || '',
-        destinationType: failedDestinationType,
+        destination: destAgentId || '',
+        destinationType: destType,
         isConsultTransfer: true,
         error: error.toString(),
         ...taskErrorProps,
@@ -1307,37 +1305,42 @@ class Task extends _events.default {
    * ```
    */
   async consultConference() {
-    try {
-      // Get the destination agent ID using custom logic from participants data (same as consultTransfer)
-      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+    // Get the destination agent ID dynamically from participants
+    // This handles multi-party conference scenarios, CBT (Capacity Based Team), and EP-DN cases
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
 
-      // Validate that we have a destination agent (for queue consult scenarios)
-      if (!destAgentId) {
-        throw new Error('No agent has accepted this queue consult yet');
-      }
-      // Extract consultation conference data from task data (used in both try and catch)
-      const consultationData = {
-        agentId: this.agentId,
-        destAgentId,
-        destinationType: this.data.destinationType || 'agent'
-      };
-      _loggerProxy.default.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+    // Validate that we have a destination agent (for queue consult scenarios)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+
+    // Get the destination agent ID for fetching destination type
+    // This helps determine the correct participant type for CBT (Capacity Based Team) and EP-DN scenarios
+    const destAgentType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+
+    // Extract consultation conference data from task data (used in both try and catch)
+    const consultationData = {
+      agentId: this.agentId,
+      to: destAgentId,
+      destinationType: destAgentType || this.data.destinationType || 'agent'
+    };
+    try {
+      _loggerProxy.default.info(`Initiating consult conference to ${destAgentId}`, {
         module: _constants.TASK_FILE,
         method: _constants2.METHODS.CONSULT_CONFERENCE,
         interactionId: this.data.interactionId
       });
-      const paramsDataForConferenceV2 = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
       const response = await this.contact.consultConference({
-        interactionId: paramsDataForConferenceV2.interactionId,
-        data: paramsDataForConferenceV2.data
+        interactionId: this.data.interactionId,
+        data: consultationData
       });
 
       // Track success metrics (following consultTransfer pattern)
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS, {
         taskId: this.data.interactionId,
-        destination: paramsDataForConferenceV2.data.to,
-        destinationType: paramsDataForConferenceV2.data.destinationType,
-        agentId: paramsDataForConferenceV2.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
       }, ['operational', 'behavioral', 'business']);
       _loggerProxy.default.log(`Consult conference started successfully`, {
@@ -1355,23 +1358,11 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-
-      // Track failure metrics (following consultTransfer pattern)
-      // Recalculate destination info for error tracking
-      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
-
-      // Build conference data for error tracking using recalculated data
-      const failedConsultationData = {
-        agentId: this.agentId,
-        destAgentId: failedDestAgentId,
-        destinationType: this.data.destinationType || 'agent'
-      };
-      const failedParamsData = (0, _Utils.buildConsultConferenceParamData)(failedConsultationData, this.data.interactionId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedParamsData.data.to,
-        destinationType: failedParamsData.data.destinationType,
-        agentId: failedParamsData.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         error: error.toString(),
         ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})