@webex/contact-center 3.10.0-next.3 → 3.10.0-next.30

package/dist/cc.js

@@ -25,7 +25,7 @@ var _constants4 = require("./metrics/constants");
 var _EntryPoint = _interopRequireDefault(require("./services/EntryPoint"));
 var _AddressBook = _interopRequireDefault(require("./services/AddressBook"));
 var _Queue = _interopRequireDefault(require("./services/Queue"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * @module CCPlugin
  * @packageDocumentation
@@ -343,6 +343,16 @@ class ContactCenter extends _webexCore.WebexPlugin {
     this.trigger(_types4.TASK_EVENTS.TASK_HYDRATE, task);
   };
 
+  /**
+   * Handles task merged events when tasks are combined eg: EPDN merge/transfer
+   * @private
+   * @param {ITask} task The task object that has been merged
+   */
+  handleTaskMerged = task => {
+    // @ts-ignore
+    this.trigger(_types4.TASK_EVENTS.TASK_MERGED, task);
+  };
+
   /**
    * Sets up event listeners for incoming tasks and task hydration
    * Subscribes to task events from the task manager
@@ -351,6 +361,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
   incomingTaskListener() {
     this.taskManager.on(_types4.TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);
     this.taskManager.on(_types4.TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);
+    this.taskManager.on(_types4.TASK_EVENTS.TASK_MERGED, this.handleTaskMerged);
   }
 
   /**
@@ -597,6 +608,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
         // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere
         this.taskManager.setWrapupData(this.agentConfig.wrapUpData);
         this.taskManager.setAgentId(this.agentConfig.agentId);
+        this.taskManager.setWebRtcEnabled(this.agentConfig.webRtcEnabled);
         if (this.agentConfig.webRtcEnabled && this.agentConfig.loginVoiceOptions.includes(_types.LoginOption.BROWSER)) {
           this.$webex.internal.mercury.connect().then(() => {
             _loggerProxy.default.log('Authentication: webex.internal.mercury.connect successful', {

package/dist/cc.js.map

@@ -1 +1 @@
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This module enables integration\n * with Webex Contact Center features through the WebexSDK.\n */\n\nimport {WebexPlugin} from '@webex/webex-core';\nimport EventEmitter from 'events';\nimport {v4 as uuidv4} from 'uuid';\nimport {\n  SetStateResponse,\n  CCPluginConfig,\n  IContactCenter,\n  WebexSDK,\n  LoginOption,\n  AgentLogin,\n  AgentProfileUpdate,\n  StationLoginResponse,\n  StationLogoutResponse,\n  BuddyAgentsResponse,\n  BuddyAgents,\n  SubscribeRequest,\n  UploadLogsResponse,\n  UpdateDeviceTypeResponse,\n  GenericError,\n} from './types';\nimport {\n  READY,\n  CC_FILE,\n  EMPTY_STRING,\n  OUTDIAL_DIRECTION,\n  ATTRIBUTES,\n  OUTDIAL_MEDIA_TYPE,\n  OUTBOUND_TYPE,\n  UNKNOWN_ERROR,\n  MERCURY_DISCONNECTED_SUCCESS,\n  METHODS,\n} from './constants';\nimport {AGENT_STATE_AVAILABLE, AGENT_STATE_AVAILABLE_ID} from './services/config/constants';\nimport {AGENT, WEB_RTC_PREFIX} from './services/constants';\nimport Services from './services';\nimport WebexRequest from './services/core/WebexRequest';\nimport LoggerProxy from './logger-proxy';\nimport {StateChange, Logout, StateChangeSuccess, AGENT_EVENTS} from './services/agent/types';\nimport {getErrorDetails, isValidDialNumber} from './services/core/Utils';\nimport {\n  Profile,\n  WelcomeEvent,\n  CC_EVENTS,\n  OutdialAniEntriesResponse,\n  OutdialAniParams,\n} from './services/config/types';\nimport {ConnectionLostDetails} from './services/core/websocket/types';\nimport TaskManager from './services/task/TaskManager';\nimport WebCallingService from './services/WebCallingService';\nimport {ITask, TASK_EVENTS, TaskResponse, DialerPayload} from './services/task/types';\nimport MetricsManager from './metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from './metrics/constants';\nimport {Failure} from './services/core/GlobalTypes';\nimport EntryPoint from './services/EntryPoint';\nimport AddressBook from './services/AddressBook';\nimport Queue from './services/Queue';\nimport type {\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from './types';\n\n/**\n * The main Contact Center plugin class that enables integration with Webex Contact Center.\n *\n * @class ContactCenter\n * @extends WebexPlugin\n * @implements IContactCenter\n * @description\n * Features:\n *\n * 1. Session Management:\n *   - {@link register} - Initialize and register SDK with contact center\n *   - {@link deregister} - Cleanup and disconnect SDK resources\n *\n * 2. Agent Login/Logout:\n *   - {@link stationLogin} - Login with browser or desk phone\n *   - {@link stationLogout} - Logout from current station\n *   - {@link updateAgentProfile} - Update device type and settings\n *\n * 3. Agent State Control:\n *   - {@link setAgentState} - Change agent state (Available/Idle)\n *\n * 4. Task Management:\n *   - Inbound task handling via events\n *   - {@link startOutdial} - Make outbound calls\n *\n * 5. Routing & Distribution:\n *   - {@link getQueues} - Get available queues for routing\n *   - {@link getBuddyAgents} - Get available buddy agents\n *\n * 6. Diagnostics:\n *   - {@link uploadLogs} - Upload logs for troubleshooting\n *\n *  * Key Events:\n * - Agent State Events:\n *   - `agent:stateChange` - Agent's state has changed (Available, Idle, etc.)\n *   - `agent:stateChangeSuccess` - Agent state change was successful\n *   - `agent:stateChangeFailed` - Agent state change failed\n *\n * - Session Events:\n *   - `agent:stationLoginSuccess` - Agent login was successful\n *   - `agent:stationLoginFailed` - Agent login failed\n *   - `agent:logoutSuccess` - Agent logout was successful\n *   - `agent:logoutFailed` - Agent logout failed\n *\n * - Task Events:\n *   - `task:incoming` - New task is being offered\n *   - `task:hydrate` - Task data has been updated\n *   - `task:established` - Task/call has been connected\n *   - `task:ended` - Task/call has ended\n *   - `task:error` - An error occurred during task handling\n *\n * @public\n *\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * // Initialize SDK with access token\n * const webex = new Webex({\n *   credentials: 'YOUR_ACCESS_TOKEN'\n * });\n *\n * // Get Contact Center plugin instance\n * const cc = webex.cc;\n *\n * // Setup event handlers\n * cc.on('agent:stateChange', (event) => {\n *   console.log('Agent state changed:', event.state);\n * });\n *\n * cc.on('task:incoming', (task) => {\n *   console.log('New task received:', task.interactionId);\n * });\n *\n * // Initialize agent session\n * async function initializeAgent() {\n *   try {\n *     // Register with contact center\n *     const profile = await cc.register();\n *\n *     // Login with browser-based calling\n *     await cc.stationLogin({\n *       teamId: profile.teams[0].teamId,\n *       loginOption: 'BROWSER'\n *     });\n *\n *     // Set agent to Available state\n *     await cc.setAgentState({\n *       state: 'Available',\n *       auxCodeId: '0'\n *     });\n *\n *     console.log('Agent initialized and ready');\n *   } catch (error) {\n *     console.error('Initialization failed:', error);\n *     await cc.uploadLogs();  // Upload logs for troubleshooting\n *   }\n * }\n *\n * initializeAgent();\n * ```\n *\n * @public\n */\n\nexport default class ContactCenter extends WebexPlugin implements IContactCenter {\n  /**\n   * The plugin's unique namespace identifier in the Webex SDK.\n   * Used to access the plugin via webex.cc\n   * @type {string}\n   * @public\n   */\n  namespace = 'cc';\n\n  /**\n   * Plugin configuration settings including connection and authentication options\n   * @type {CCPluginConfig}\n   * @private\n   */\n  private $config: CCPluginConfig;\n\n  /**\n   * Reference to the parent Webex SDK instance\n   * Used to access core Webex functionality and credentials\n   * @type {WebexSDK}\n   * @private\n   */\n  private $webex: WebexSDK;\n\n  /**\n   * Event emitter for handling internal plugin events\n   * Manages event subscriptions and notifications\n   * @type {EventEmitter}\n   * @private\n   */\n  private eventEmitter: EventEmitter;\n\n  /**\n   * Agent's profile and configuration data\n   * Includes capabilities, teams, settings, and current state\n   * @type {Profile}\n   * @private\n   */\n  private agentConfig: Profile;\n\n  /**\n   * Service for managing browser-based calling (WebRTC)\n   * Handles audio/video streaming and device management\n   * @type {WebCallingService}\n   * @private\n   */\n  private webCallingService: WebCallingService;\n\n  /**\n   * Core service managers for Contact Center operations\n   * Includes agent, connection, and configuration services\n   * @type {Services}\n   * @private\n   */\n  private services: Services;\n\n  /**\n   * Service for making authenticated HTTP requests to Webex APIs\n   * Handles request/response lifecycle and error handling\n   * @type {WebexRequest}\n   * @private\n   */\n  private webexRequest: WebexRequest;\n\n  /**\n   * Manager for handling contact center tasks (calls, chats, etc.)\n   * Coordinates task lifecycle events and state\n   * @type {TaskManager}\n   * @private\n   */\n  private taskManager: TaskManager;\n\n  /**\n   * Manager for tracking and reporting SDK metrics and analytics\n   * Monitors performance, errors, and usage patterns\n   * @type {MetricsManager}\n   * @private\n   */\n  private metricsManager: MetricsManager;\n\n  /**\n   * API instance for managing Webex Contact Center entry points\n   * Provides functionality to fetch entry points with caching support\n   * @type {EntryPoint}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access EntryPointRecord\n   * const response = await cc.entryPoint.getEntryPoints({\n   *   page: 0,\n   *   pageSize: 50\n   * });\n   * ```\n   */\n  private entryPoint: EntryPoint;\n\n  /**\n   * API instance for managing Webex Contact Center address book contacts\n   * Provides functionality to fetch address book entries with caching support\n   * @type {AddressBook}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access AddressBook API\n   * const response = await cc.addressBook.getEntries({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public addressBook: AddressBook;\n\n  /**\n   * API instance for managing Webex Contact Center queues\n   * Provides functionality to fetch queues with caching support\n   * @type {Queue}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access Queue API\n   * const response = await cc.queue.getQueues({\n   *   page: 0,\n   *   pageSize: 50\n   * });\n   *\n   * // Filter queues by specific criteria\n   * const filteredQueues = await cc.queue.getQueues({\n   *   filter: 'id==\"queue-id-123\"'\n   * });\n   * ```\n   */\n  private queue: Queue;\n\n  /**\n   * Logger utility for Contact Center plugin\n   * Provides consistent logging across the plugin\n   * @type {LoggerProxy}\n   * @public\n   */\n  public LoggerProxy = LoggerProxy;\n\n  /**\n   * @ignore\n   * Creates an instance of ContactCenter plugin\n   * @param {any[]} args Arguments passed to plugin constructor\n   */\n  constructor(...args) {\n    super(...args);\n\n    this.eventEmitter = new EventEmitter();\n    // @ts-ignore\n    this.$webex = this.webex;\n\n    this.$webex.once(READY, () => {\n      // @ts-ignore\n      this.$config = this.config;\n\n      /**\n       * This is used for handling the async requests by sending webex.request and wait for corresponding websocket event.\n       */\n      this.webexRequest = WebexRequest.getInstance({\n        webex: this.$webex,\n      });\n\n      this.services = Services.getInstance({\n        webex: this.$webex,\n        connectionConfig: this.getConnectionConfig(),\n      });\n      this.services.webSocketManager.on('message', this.handleWebsocketMessage);\n\n      this.webCallingService = new WebCallingService(this.$webex);\n      this.metricsManager = MetricsManager.getInstance({webex: this.$webex});\n      this.taskManager = TaskManager.getTaskManager(\n        this.services.contact,\n        this.webCallingService,\n        this.services.webSocketManager\n      );\n      this.incomingTaskListener();\n\n      // Initialize API instances\n      // will have future function for indivdual fetch etc so better be in an object\n      this.entryPoint = new EntryPoint(this.$webex);\n      this.addressBook = new AddressBook(this.$webex, () => this.agentConfig?.addressBookId);\n      this.queue = new Queue(this.$webex);\n\n      // Initialize logger\n      LoggerProxy.initialize(this.$webex.logger);\n    });\n  }\n\n  /**\n   * Handles incoming task events and triggers appropriate notifications\n   * @private\n   * @param {ITask} task The incoming task object containing task details\n   */\n  private handleIncomingTask = (task: ITask) => {\n    // @ts-ignore\n    this.trigger(TASK_EVENTS.TASK_INCOMING, task);\n  };\n\n  /**\n   * Handles task hydration events for updating task data\n   * @private\n   * @param {ITask} task The task object to be hydrated with additional data\n   */\n  private handleTaskHydrate = (task: ITask) => {\n    // @ts-ignore\n    this.trigger(TASK_EVENTS.TASK_HYDRATE, task);\n  };\n\n  /**\n   * Sets up event listeners for incoming tasks and task hydration\n   * Subscribes to task events from the task manager\n   * @private\n   */\n  private incomingTaskListener() {\n    this.taskManager.on(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);\n    this.taskManager.on(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);\n  }\n\n  /**\n   * Initializes the Contact Center SDK by setting up the web socket connections.\n   * This method must be called before performing any agent operations such as login, state change, or handling tasks.\n   *\n   * @returns {Promise<Profile>} Agent profile information after successful registration.\n   * The returned `Profile` object contains details such as:\n   * - `agentId`: The unique identifier for the agent.\n   * - `defaultDn`: The default dial number associated with the agent.\n   * - `teams`: Array of teams the agent belongs to.\n   * - `webRtcEnabled`: Indicates if WebRTC (browser calling) is enabled.\n   * - `loginVoiceOptions`: Supported login options for the agent (e.g., BROWSER, EXTENSION).\n   * - ...and other agent configuration details.\n   *\n   * @throws {Error} If registration fails.\n   *\n   * @public\n   * @example\n   * ```typescript\n   * import Webex from 'webex';\n   *\n   * const webex = Webex.init({ credentials: 'YOUR_ACCESS_TOKEN' });\n   * const cc = webex.cc;\n   *\n   * // Register the SDK and fetch agent profile\n   * const profile = await cc.register();\n   *\n   * console.log('Agent ID:', profile.agentId);\n   * console.log('Default DN:', profile.defaultDn);\n   * console.log('Teams:', profile.teams.map(t => t.teamId));\n   * console.log('WebRTC Enabled:', profile.webRtcEnabled);\n   * console.log('Supported Login Options:', profile.loginVoiceOptions);\n   *\n   * // Now you can proceed with station login, state changes, etc.\n   * await cc.stationLogin({ teamId: profile.teams[0].teamId, loginOption: 'BROWSER' });\n   * ```\n   */\n  public async register(): Promise<Profile> {\n    LoggerProxy.info('Starting CC SDK registration', {\n      module: CC_FILE,\n      method: METHODS.REGISTER,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS,\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED,\n      ]);\n      this.setupEventListeners();\n\n      const resp = await this.connectWebsocket();\n      // Ensure 'dn' is always populated from 'defaultDn'\n      resp.dn = resp.defaultDn;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          deviceType: resp.deviceType || EMPTY_STRING,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.log(`CC SDK registration completed successfully with agentId: ${resp.agentId}`, {\n        module: CC_FILE,\n        method: METHODS.REGISTER,\n      });\n\n      return resp;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED,\n        {\n          orgId: error.orgId,\n        },\n        ['operational']\n      );\n      LoggerProxy.error(`Error during register: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.REGISTER,\n      });\n      this.webexRequest.uploadLogs({\n        correlationId: error?.trackingId,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Unregisters the Contact Center SDK by closing all web socket connections, removing event listeners,\n   * and cleaning up internal state.\n   *\n   * @remarks\n   * This method only disconnects the SDK from the backend and cleans up resources. It does NOT perform a station logout\n   * (i.e., the agent remains logged in to the contact center unless you explicitly call {@link stationLogout}).\n   * Use this when you want to fully tear down the SDK instance, such as during application shutdown or user sign-out.\n   *\n   * @returns {Promise<void>} Resolves when deregistration and cleanup are complete.\n   * @throws {Error} If deregistration fails.\n   *\n   * @public\n   * @example\n   * // Typical usage: clean up SDK before application exit or user logout\n   * import Webex from 'webex';\n   *\n   * const webex = Webex.init({ credentials: 'YOUR_ACCESS_TOKEN' });\n   * const cc = webex.cc;\n   *\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   * // ... perform agent operations ...\n   *\n   * // If you want to log out the agent as well, call:\n   * // await cc.stationLogout({ logoutReason: 'User signed out' });\n   * // On application shutdown or user sign-out:\n   * await cc.deregister();\n   *\n\n   */\n  public async deregister(): Promise<void> {\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_SUCCESS,\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_FAIL,\n      ]);\n\n      this.taskManager.off(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);\n      this.taskManager.off(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);\n      this.taskManager.unregisterIncomingCallEvent();\n\n      this.services.webSocketManager.off('message', this.handleWebsocketMessage);\n      this.services.connectionService.off('connectionLost', this.handleConnectionLost);\n\n      if (\n        this.agentConfig.webRtcEnabled &&\n        this.agentConfig.loginVoiceOptions.includes(LoginOption.BROWSER)\n      ) {\n        if (this.$webex.internal.mercury.connected) {\n          this.$webex.internal.mercury.off('online');\n          this.$webex.internal.mercury.off('offline');\n          await this.$webex.internal.mercury.disconnect();\n          // @ts-ignore\n          await this.$webex.internal.device.unregister();\n          LoggerProxy.log(MERCURY_DISCONNECTED_SUCCESS, {\n            module: CC_FILE,\n            method: METHODS.DEREGISTER,\n          });\n        }\n      }\n\n      if (!this.services.webSocketManager.isSocketClosed) {\n        this.services.webSocketManager.close(false, 'Unregistering the SDK');\n      }\n\n      // Clear any cached agent configuration\n      this.agentConfig = null;\n\n      LoggerProxy.log('Deregistered successfully', {\n        module: CC_FILE,\n        method: METHODS.DEREGISTER,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_SUCCESS, {}, [\n        'operational',\n      ]);\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_FAIL,\n        {\n          error: error.message || UNKNOWN_ERROR,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.error(`Error during deregister: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.DEREGISTER,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Returns the list of buddy agents who are in the given user state and media type based on their agent profile settings\n   * @param {BuddyAgents} data The data required to fetch buddy agents\n   * @returns {Promise<BuddyAgentsResponse>} A promise resolving to the buddy agents information\n   * @throws {Error} If fetching buddy agents fails\n   * @example\n   * ```typescript\n   * // Get list of available agents for consultation or transfer\n   * const cc = webex.cc;\n   *\n   * // First ensure you're registered and logged in\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Get buddy agents filtered by state and media type\n   * const response = await cc.getBuddyAgents({\n   *   state: 'Available',     // Filter by agent state ('Available', 'Idle', etc.)\n   *   mediaType: 'telephony'  // Filter by media type ('telephony', 'chat', 'email', 'social')\n   * });\n   *\n   * // Process the buddy agents list\n   * if (response.data.agentList.length > 0) {\n   *   const buddyAgents = response.data.agentList;\n   *   console.log(`Found ${buddyAgents.length} available agents`);\n   *\n   *   // Access agent details\n   *   buddyAgents.forEach(agent => {\n   *     console.log(`Agent ID: ${agent.agentId}`);\n   *     console.log(`Name: ${agent.firstName} ${agent.lastName}`);\n   *     console.log(`State: ${agent.state}`);\n   *     console.log(`Team: ${agent.teamName}`);\n   *   });\n   * }\n   * ```\n   */\n  public async getBuddyAgents(data: BuddyAgents): Promise<BuddyAgentsResponse> {\n    LoggerProxy.info('Fetching buddy agents', {\n      module: CC_FILE,\n      method: METHODS.GET_BUDDY_AGENTS,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS,\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED,\n      ]);\n      const resp = await this.services.agent.buddyAgents({\n        data: {agentProfileId: this.agentConfig.agentProfileID, ...data},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          mediaType: data.mediaType,\n          buddyAgentState: data.state,\n          buddyAgentCount: resp.data.agentList.length,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.log(`Successfully retrieved ${resp.data.agentList.length} buddy agents`, {\n        module: CC_FILE,\n        method: METHODS.GET_BUDDY_AGENTS,\n        trackingId: resp.trackingId,\n      });\n\n      return resp;\n    } catch (error) {\n      const failureResp = error.details as Failure;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResp),\n          mediaType: data.mediaType,\n          buddyAgentState: data.state,\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.GET_BUDDY_AGENTS, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Connects to the websocket and fetches the agent profile\n   * @returns {Promise<Profile>} Agent profile information\n   * @throws {Error} If connection fails or profile cannot be fetched\n   * @private\n   */\n  private async connectWebsocket() {\n    LoggerProxy.info('Connecting to websocket', {\n      module: CC_FILE,\n      method: METHODS.CONNECT_WEBSOCKET,\n    });\n    try {\n      return this.services.webSocketManager\n        .initWebSocket({\n          body: this.getConnectionConfig(),\n        })\n        .then(async (data: WelcomeEvent) => {\n          const agentId = data.agentId;\n          const orgId = this.$webex.credentials.getOrgId();\n          this.agentConfig = await this.services.config.getAgentConfig(orgId, agentId);\n          LoggerProxy.log(`Agent config is fetched successfully`, {\n            module: CC_FILE,\n            method: METHODS.CONNECT_WEBSOCKET,\n          });\n          // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere\n          this.taskManager.setWrapupData(this.agentConfig.wrapUpData);\n          this.taskManager.setAgentId(this.agentConfig.agentId);\n\n          if (\n            this.agentConfig.webRtcEnabled &&\n            this.agentConfig.loginVoiceOptions.includes(LoginOption.BROWSER)\n          ) {\n            this.$webex.internal.mercury\n              .connect()\n              .then(() => {\n                LoggerProxy.log('Authentication: webex.internal.mercury.connect successful', {\n                  module: CC_FILE,\n                  method: METHODS.CONNECT_WEBSOCKET,\n                });\n              })\n              .catch((error) => {\n                LoggerProxy.error(`Error occurred during mercury.connect() ${error}`, {\n                  module: CC_FILE,\n                  method: METHODS.CONNECT_WEBSOCKET,\n                });\n              });\n          }\n          if (this.$config && this.$config.allowAutomatedRelogin) {\n            await this.silentRelogin();\n          }\n\n          return this.agentConfig;\n        })\n        .catch((error) => {\n          throw error;\n        });\n    } catch (error) {\n      LoggerProxy.error(`Error during register: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.CONNECT_WEBSOCKET,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Performs agent login with specified credentials and device type\n   * @param {AgentLogin} data Login parameters including teamId, loginOption and dialNumber\n   * @returns {Promise<StationLoginResponse>} Response containing login status and profile\n   * @throws {Error} If login fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   *\n   * // Primary usage: using Promise response\n   * try {\n   *   const response = await cc.stationLogin({\n   *     teamId: 'team123',\n   *     loginOption: 'EXTENSION',\n   *     dialNumber: '1002'\n   *   });\n   *   console.log('Login successful:', response);\n   * } catch (error) {\n   *   console.error('Login failed:', error);\n   * }\n   *\n   * // Optional: Also listen for events elsewhere in your application\n   * // cc.on('agent:stationLoginSuccess', (data) => { ... });\n   * // cc.on('agent:stationLoginFailed', (error) => { ... });\n   * ```\n   */\n  public async stationLogin(data: AgentLogin): Promise<StationLoginResponse> {\n    LoggerProxy.info('Starting agent station login', {\n      module: CC_FILE,\n      method: METHODS.STATION_LOGIN,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS,\n        METRIC_EVENT_NAMES.STATION_LOGIN_FAILED,\n      ]);\n\n      if (data.loginOption === LoginOption.AGENT_DN && !isValidDialNumber(data.dialNumber)) {\n        const error = new Error('INVALID_DIAL_NUMBER');\n        // @ts-ignore - adding custom key to the error object\n        error.details = {data: {reason: 'INVALID_DIAL_NUMBER'}} as Failure;\n\n        throw error;\n      }\n\n      const loginResponse = await this.services.agent.stationLogin({\n        data: {\n          dialNumber:\n            data.loginOption === LoginOption.BROWSER ? this.agentConfig.agentId : data.dialNumber,\n          teamId: data.teamId,\n          deviceType: data.loginOption,\n          isExtension: data.loginOption === LoginOption.EXTENSION,\n          deviceId: this.getDeviceId(data.loginOption, data.dialNumber),\n          roles: [AGENT],\n          teamName: EMPTY_STRING,\n          siteId: EMPTY_STRING,\n          usesOtherDN: false,\n          auxCodeId: EMPTY_STRING,\n        },\n      });\n\n      if (this.agentConfig.webRtcEnabled && data.loginOption === LoginOption.BROWSER) {\n        await this.webCallingService.registerWebCallingLine();\n      }\n\n      const resp = await loginResponse;\n      const {channelsMap, ...loginData} = resp.data;\n      this.agentConfig.currentTeamId = resp.data.teamId;\n      const response = {\n        ...loginData,\n        mmProfile: {\n          chat: channelsMap.chat?.length,\n          email: channelsMap.email?.length,\n          social: channelsMap.social?.length,\n          telephony: channelsMap.telephony?.length,\n        },\n        notifsTrackingId: resp.trackingId,\n      };\n\n      this.webCallingService.setLoginOption(data.loginOption);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          loginType: data.loginOption,\n          status: resp.data.status,\n          type: resp.data.type,\n          roles: resp.data.roles?.join(',') || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `Agent station login completed successfully agentId: ${resp.data.agentId} loginOption: ${data.loginOption} teamId: ${data.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.STATION_LOGIN,\n          trackingId: resp.trackingId,\n        }\n      );\n\n      return response;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGIN_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      error.loginOption = data.loginOption;\n      const {error: detailedError} = getErrorDetails(error, METHODS.STATION_LOGIN, CC_FILE);\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Performs a station logout operation for the agent\n   * @remarks\n   * A logout operation cannot happen if the agent is in an interaction or haven't logged in yet.\n   * @param {Logout} data Logout parameters with logoutReason - a string explaining why the agent is logging out\n   * @returns {Promise<StationLogoutResponse>} Response indicating logout status\n   * @throws {Error} If logout fails\n   * @public\n   * @example\n   * ```typescript\n   * // Basic logout\n   * try {\n   *   await cc.stationLogout({\n   *     logoutReason: 'End of shift'\n   *   });\n   *   console.log('Logged out successfully');\n   * } catch (error) {\n   *   console.error('Logout failed:', error);\n   * }\n   * ```\n   */\n  public async stationLogout(data: Logout): Promise<StationLogoutResponse> {\n    LoggerProxy.info('Starting agent station logout', {\n      module: CC_FILE,\n      method: METHODS.STATION_LOGOUT,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS,\n        METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED,\n      ]);\n      const logoutResponse = this.services.agent.logout({\n        data,\n      });\n\n      const resp = await logoutResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          logoutReason: data.logoutReason,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      if (this.webCallingService) {\n        this.webCallingService.deregisterWebCallingLine();\n      }\n\n      LoggerProxy.log(`Agent station logout completed successfully`, {\n        module: CC_FILE,\n        method: METHODS.STATION_LOGOUT,\n        trackingId: resp.trackingId,\n      });\n\n      return resp;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          logoutReason: data.logoutReason,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.STATION_LOGOUT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Gets the device ID based on login option and dial number\n   * @param {string} loginOption The login option (BROWSER, EXTENSION, etc)\n   * @param {string} dialNumber The dial number if applicable\n   * @returns {string} The device ID\n   * @private\n   */\n  private getDeviceId(loginOption: string, dialNumber: string): string {\n    if (loginOption === LoginOption.EXTENSION || loginOption === LoginOption.AGENT_DN) {\n      return dialNumber;\n    }\n\n    return WEB_RTC_PREFIX + this.agentConfig.agentId;\n  }\n\n  /**\n   * Sets the state of the agent to Available or any of the Idle states.\n   * After a state change attempt, one of the following events will be emitted:\n   * - agent:stateChange: Emitted when agent's state changes (triggered for both local and remote changes)\n   * - agent:stateChangeSuccess: Emitted when agent state change is successful\n   * - agent:stateChangeFailed: Emitted when agent state change attempt fails\n   *\n   * @param {StateChange} data State change parameters including the new state\n   * @returns {Promise<SetStateResponse>} Response with updated state information\n   * @throws {Error} If state change fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Using promise-based approach\n   * try {\n   *   await cc.setAgentState({\n   *     state: 'Available',\n   *     auxCodeId: '12345',\n   *     lastStateChangeReason: 'Manual state change',\n   *     agentId: 'agent123',\n   *   });\n   * } catch (error) {\n   *   console.error('State change failed:', error);\n   * }\n   *\n   * // Optionally, listen for events\n   * cc.on('agent:stateChange', (eventData) => {\n   *   // Triggered for both local and remote state changes\n   *   console.log('State changed:', eventData);\n   * });\n   *\n   * cc.on('agent:stateChangeSuccess', (eventData) => {\n   *   console.log('State change succeeded:', eventData);\n   * });\n   *\n   * cc.on('agent:stateChangeFailed', (error) => {\n   *   console.error('State change failed:', error);\n   * });\n   * ```\n   */\n  public async setAgentState(data: StateChange): Promise<SetStateResponse> {\n    LoggerProxy.info('Setting agent state', {\n      module: CC_FILE,\n      method: METHODS.SET_AGENT_STATE,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS,\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED,\n      ]);\n      const agentStatusResponse = await this.services.agent.stateChange({\n        data: {...data, agentId: data.agentId || this.agentConfig.agentId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(agentStatusResponse),\n          requestedState: data.state,\n          teamId: this.agentConfig?.teams[0]?.teamId ?? EMPTY_STRING,\n          status: agentStatusResponse.data?.status,\n          subStatus: agentStatusResponse.data?.subStatus,\n          auxCodeId: data.auxCodeId,\n          lastStateChangeReason: data.lastStateChangeReason || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `Agent state changed successfully to auxCodeId: ${agentStatusResponse.data.auxCodeId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.SET_AGENT_STATE,\n          trackingId: agentStatusResponse.trackingId,\n        }\n      );\n\n      return agentStatusResponse;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          state: data.state,\n          auxCodeId: data.auxCodeId,\n          lastStateChangeReason: data.lastStateChangeReason || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.SET_AGENT_STATE, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Processes incoming websocket messages and emits corresponding events\n   * Handles various event types including agent state changes, login events,\n   * and other agent-related notifications\n   * @private\n   * @param {string} event The raw websocket event message\n   */\n  private handleWebsocketMessage = (event: string) => {\n    const eventData = JSON.parse(event);\n    // Re-emit all the events related to agent except keep-alives\n    if (!eventData.keepalive && eventData.data && eventData.data.type) {\n      // @ts-ignore\n      this.emit(eventData.data.type, eventData.data);\n    }\n\n    if (!eventData.type) {\n      return;\n    }\n\n    LoggerProxy.log(`Received event: ${eventData?.data?.type ?? eventData.type}`, {\n      module: CC_FILE,\n      method: METHODS.HANDLE_WEBSOCKET_MESSAGE,\n    });\n\n    // Emit metrics for all websocket events except keepalive and welcome\n    const topLevelType = eventData.type;\n    const nestedType = eventData?.data?.type;\n    if (topLevelType !== CC_EVENTS.WELCOME && eventData.keepalive !== 'true') {\n      const metricsPayload: Record<string, any> = {\n        ws_event_type: nestedType || topLevelType,\n        top_level_type: topLevelType,\n        has_data: Boolean(eventData.data),\n      };\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.WEBSOCKET_EVENT_RECEIVED, metricsPayload, [\n        'operational',\n      ]);\n    }\n\n    switch (eventData.type) {\n      case CC_EVENTS.AGENT_MULTI_LOGIN:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_MULTI_LOGIN, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE, eventData.data);\n        break;\n      default:\n        break;\n    }\n\n    if (!(eventData.data && eventData.data.type)) {\n      return;\n    }\n\n    switch (eventData.data.type) {\n      case CC_EVENTS.AGENT_STATION_LOGIN_SUCCESS: {\n        const {channelsMap, ...loginData} = eventData.data;\n        const stationLoginData = {\n          ...loginData,\n          mmProfile: {\n            chat: channelsMap.chat?.length,\n            email: channelsMap.email?.length,\n            social: channelsMap.social?.length,\n            telephony: channelsMap.telephony?.length,\n          },\n          notifsTrackingId: eventData.trackingId,\n        };\n        this.webCallingService.setLoginOption(loginData.deviceType as LoginOption);\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATION_LOGIN_SUCCESS, stationLoginData);\n        break;\n      }\n      case CC_EVENTS.AGENT_RELOGIN_SUCCESS:\n        {\n          const {channelsMap, ...loginData} = eventData.data;\n          const stationReLoginData = {\n            ...loginData,\n            mmProfile: {\n              chat: channelsMap.chat?.length,\n              email: channelsMap.email?.length,\n              social: channelsMap.social?.length,\n              telephony: channelsMap.telephony?.length,\n            },\n            notifsTrackingId: eventData.trackingId,\n          };\n          // @ts-ignore\n          this.emit(AGENT_EVENTS.AGENT_RELOGIN_SUCCESS, stationReLoginData);\n        }\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE_SUCCESS:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE_SUCCESS, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATION_LOGIN_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATION_LOGIN_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_LOGOUT_SUCCESS:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_LOGOUT_SUCCESS, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_LOGOUT_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_LOGOUT_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_DN_REGISTERED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_DN_REGISTERED, eventData.data);\n        break;\n      default:\n        break;\n    }\n  };\n\n  /**\n   * Initializes event listeners for the Contact Center service\n   * Sets up handlers for connection state changes and other core events\n   * @private\n   */\n  private setupEventListeners() {\n    this.services.connectionService.on('connectionLost', this.handleConnectionLost.bind(this));\n  }\n\n  /**\n   * Returns the connection configuration\n   * @returns {SubscribeRequest} Connection configuration\n   * @private\n   */\n  private getConnectionConfig(): SubscribeRequest {\n    return {\n      force: this.$config?.force ?? true,\n      isKeepAliveEnabled: this.$config?.isKeepAliveEnabled ?? false,\n      clientType: this.$config?.clientType ?? 'WebexCCSDK',\n      allowMultiLogin: this.$config?.allowMultiLogin ?? true,\n    };\n  }\n\n  /**\n   * Handles connection lost events and reconnection attempts\n   * @param {ConnectionLostDetails} msg Connection lost details\n   * @private\n   */\n  private async handleConnectionLost(msg: ConnectionLostDetails): Promise<void> {\n    if (msg.isConnectionLost) {\n      // TODO: Emit an event saying connection is lost\n      LoggerProxy.info('event=handleConnectionLost | Connection lost', {\n        module: CC_FILE,\n        method: METHODS.HANDLE_CONNECTION_LOST,\n      });\n    } else if (msg.isSocketReconnected) {\n      // TODO: Emit an event saying connection is re-estabilished\n      LoggerProxy.info(\n        'event=handleConnectionReconnect | Connection reconnected attempting to request silent relogin',\n        {module: CC_FILE, method: METHODS.HANDLE_CONNECTION_LOST}\n      );\n      if (this.$config && this.$config.allowAutomatedRelogin) {\n        await this.silentRelogin();\n      }\n    }\n  }\n\n  /**\n   * Handles silent relogin after registration completion\n   * @private\n   */\n  private async silentRelogin(): Promise<void> {\n    LoggerProxy.info('Starting silent relogin process', {\n      module: CC_FILE,\n      method: METHODS.SILENT_RELOGIN,\n    });\n\n    try {\n      const reLoginResponse = await this.services.agent.reload();\n      const {\n        agentId,\n        lastStateChangeReason,\n        deviceType,\n        dn,\n        lastStateChangeTimestamp,\n        lastIdleCodeChangeTimestamp,\n      } = reLoginResponse.data;\n      let {auxCodeId} = reLoginResponse.data;\n      this.agentConfig.lastStateChangeTimestamp = lastStateChangeTimestamp;\n      this.agentConfig.lastIdleCodeChangeTimestamp = lastIdleCodeChangeTimestamp;\n      this.agentConfig.currentTeamId = reLoginResponse.data.teamId;\n      await this.handleDeviceType(deviceType as LoginOption, dn);\n\n      if (lastStateChangeReason === 'agent-wss-disconnect') {\n        LoggerProxy.info(\n          'event=requestAutoStateChange | Requesting state change to available on socket reconnect',\n          {module: CC_FILE, method: METHODS.SILENT_RELOGIN}\n        );\n        auxCodeId = AGENT_STATE_AVAILABLE_ID;\n        const stateChangeData: StateChange = {\n          state: AGENT_STATE_AVAILABLE,\n          auxCodeId,\n          lastStateChangeReason,\n          agentId,\n        };\n        try {\n          const agentStatusResponse = (await this.setAgentState(\n            stateChangeData\n          )) as StateChangeSuccess;\n          this.agentConfig.lastStateChangeTimestamp =\n            agentStatusResponse.data.lastStateChangeTimestamp;\n\n          this.agentConfig.lastIdleCodeChangeTimestamp =\n            agentStatusResponse.data.lastIdleCodeChangeTimestamp;\n        } catch (error) {\n          LoggerProxy.error(\n            `event=requestAutoStateChange | Error requesting state change to available on socket reconnect: ${error}`,\n            {module: CC_FILE, method: METHODS.SILENT_RELOGIN}\n          );\n        }\n      }\n      this.agentConfig.lastStateAuxCodeId = auxCodeId;\n      this.agentConfig.isAgentLoggedIn = true;\n      // TODO: https://jira-eng-gpk2.cisco.com/jira/browse/SPARK-626777 Implement the de-register method and close the listener there\n      this.services.webSocketManager.on('message', this.handleWebsocketMessage);\n\n      LoggerProxy.log(\n        `Silent relogin process completed successfully with login Option: ${reLoginResponse.data.deviceType} teamId: ${reLoginResponse.data.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.SILENT_RELOGIN,\n          trackingId: reLoginResponse.trackingId,\n        }\n      );\n    } catch (error) {\n      const {reason, error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SILENT_RELOGIN,\n        CC_FILE\n      );\n      if (reason === 'AGENT_NOT_FOUND') {\n        LoggerProxy.log('Agent not found during relogin, handling silently', {\n          module: CC_FILE,\n          method: METHODS.SILENT_RELOGIN,\n        });\n\n        return;\n      }\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Handles device type specific configuration and setup\n   * Configures services and settings based on the login device type\n   * @param {LoginOption} deviceType The type of device being used for login\n   * @param {string} dn The dial number associated with the device\n   * @returns {Promise<void>}\n   * @private\n   */\n  private async handleDeviceType(deviceType: LoginOption, dn: string): Promise<void> {\n    this.webCallingService.setLoginOption(deviceType);\n    this.agentConfig.deviceType = deviceType;\n    switch (deviceType) {\n      case LoginOption.BROWSER:\n        try {\n          await this.webCallingService.registerWebCallingLine();\n        } catch (error) {\n          LoggerProxy.error(`Error registering web calling line: ${error}`, {\n            module: CC_FILE,\n            method: METHODS.HANDLE_DEVICE_TYPE,\n          });\n          throw error;\n        }\n        break;\n      case LoginOption.AGENT_DN:\n      case LoginOption.EXTENSION:\n        this.agentConfig.defaultDn = dn;\n        this.agentConfig.dn = dn;\n        break;\n      default:\n        LoggerProxy.error(`Unsupported device type: ${deviceType}`, {\n          module: CC_FILE,\n          method: METHODS.HANDLE_DEVICE_TYPE,\n        });\n        throw new Error(`Unsupported device type: ${deviceType}`);\n    }\n  }\n\n  /**\n   * Makes an outbound call to a specified phone number.\n   *\n   * @param {string} destination - The phone number to dial (e.g., '+1234567890').\n   * @param {string} origin - The contact center number that will be used while making a call to the customer.\n   * Should include country code and be in E.164 format.\n   * @returns {Promise<TaskResponse>} Resolves with the task response containing:\n   *   - interactionId: Unique identifier for the outbound call\n   *   - taskId: Identifier for the task instance\n   *   - data: Task details including state, queue info, and media properties\n   * @throws {Error} If the outdial operation fails:\n   *   - \"Agent not configured for outbound calls\" if isOutboundEnabledForAgent is false\n   *   - \"Invalid phone number format\" if destination is not in E.164 format\n   *   - \"Agent not in Available state\" if agent's state is not Available\n   * @public\n   * @example\n   * ```typescript\n   * // Initialize and prepare agent\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({\n   *   teamId: 'team123',\n   *   loginOption: 'BROWSER'\n   * });\n   *\n   * // Set Available state before outbound call\n   * await cc.setAgentState({\n   *   state: 'Available',\n   *   auxCodeId: '0'\n   * });\n   *\n   * // Make outbound call with full error handling\n   * try {\n   *   // Verify agent is properly configured for outdial\n   *   if (!cc.agentConfig.isOutboundEnabledForAgent) {\n   *     throw new Error('Agent not configured for outbound calls');\n   *   }\n   *\n   *   // Start the outbound call\n   *   const destination = '+1234567890';\n   *   const task = await cc.startOutdial(destination, origin);\n   *\n   *   // Listen for all relevant task events\n   *   task.on('task:ringing', () => {\n   *     console.log('Call is ringing');\n   *     updateCallStatus('Ringing...');\n   *   });\n   *\n   *   task.on('task:established', () => {\n   *     console.log('Call connected');\n   *     updateCallStatus('Connected');\n   *     enableCallControls(); // Show mute, hold, transfer buttons\n   *   });\n   *\n   *   task.on('task:hold', () => {\n   *     console.log('Call placed on hold');\n   *     updateCallStatus('On Hold');\n   *   });\n   *\n   *   task.on('task:error', (error) => {\n   *     console.error('Call error:', error);\n   *     updateCallStatus('Error');\n   *     showErrorDialog(error.message);\n   *   });\n   *\n   *   task.on('task:ended', () => {\n   *     console.log('Call ended');\n   *     updateCallStatus('Call Ended');\n   *     resetCallControls();\n   *\n   *     // Handle wrap-up if required\n   *     if (task.data.wrapUpRequired) {\n   *       showWrapupForm();\n   *     }\n   *   });\n   *\n   *   // Example call control usage\n   *   function handleMuteToggle() {\n   *     await task.toggleMute();\n   *   }\n   *\n   *   function handleHoldToggle() {\n   *     if (task.data.isOnHold) {\n   *       await task.resume();\n   *     } else {\n   *       await task.hold();\n   *     }\n   *   }\n   *\n   *   async function handleTransfer() {\n   *     // Get available queues for transfer\n   *     const queues = await cc.getQueues();\n   *\n   *     // Transfer to first available queue\n   *     if (queues.length > 0) {\n   *       await task.transfer({\n   *         to: queues[0].queueId,\n   *         destinationType: 'QUEUE'\n   *       });\n   *     }\n   *   }\n   *\n   * } catch (error) {\n   *   console.error('Outdial failed:', error);\n   *   showErrorNotification('Failed to place call: ' + error.message);\n   * }\n   * ```\n   */\n  public async startOutdial(destination: string, origin: string): Promise<TaskResponse> {\n    LoggerProxy.info('Starting outbound dial', {\n      module: CC_FILE,\n      method: METHODS.START_OUTDIAL,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n      ]);\n\n      // Construct the outdial payload.\n      const outDialPayload: DialerPayload = {\n        destination,\n        origin,\n        entryPointId: this.agentConfig.outDialEp,\n        direction: OUTDIAL_DIRECTION,\n        attributes: ATTRIBUTES,\n        mediaType: OUTDIAL_MEDIA_TYPE,\n        outboundType: OUTBOUND_TYPE,\n      };\n\n      const result = await this.services.dialer.startOutdial({data: outDialPayload});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n          destination,\n          origin,\n          mediaType: OUTDIAL_MEDIA_TYPE,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(`Outbound dial completed successfully`, {\n        module: CC_FILE,\n        method: METHODS.START_OUTDIAL,\n        trackingId: result.trackingId,\n        interactionId: result.data?.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          destination,\n          origin,\n          mediaType: OUTDIAL_MEDIA_TYPE,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.START_OUTDIAL, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches outdial ANI (Automatic Number Identification) entries for an outdial ANI ID.\n   *\n   * This method retrieves the list of phone numbers that can be used as caller ID when making\n   * outbound calls. The ANI data is associated with an outdial ANI ID and can be filtered\n   * and paginated as needed.\n   *\n   * @param {string} outdialANI - The outdial ANI ID to fetch ANI data for\n   * @param {number} [page] - Optional page number for pagination (0-based)\n   * @param {number} [pageSize] - Optional number of items per page\n   * @param {string} [search] - Optional search term to filter results by name or number\n   * @param {string} [filter] - Optional filter string\n   * @param {string} [attributes] - Optional attributes to include in response\n   * @returns {Promise<OutdialAniEntriesResponse>} Promise resolving to outdial ANI response containing:\n   *   - data: Array of ANI entries with number and name\n   *   - meta: Pagination metadata\n   * @throws {Error} If the operation fails or agent is not registered\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   *\n   * // Get agent profile to obtain outdial ANI ID\n   * const agentProfile = cc.agentConfig;\n   * const outdialANI = agentProfile.outdialANIId;\n   *\n   * // Basic usage - get all ANI data for an outdial ANI ID\n   * const aniData = await cc.getOutdialAniEntries({ outdialANI });\n   *\n   * // With pagination and search\n   * const paginatedAni = await cc.getOutdialAniEntries({\n   *   outdialANI,\n   *   page: 0,\n   *   pageSize: 50,\n   *   search: '555' // search for numbers containing '555'\n   * });\n   *\n   * // Process the results\n   * paginatedAni.forEach(ani => {\n   *   console.log(`ANI: ${ani.number} - ${ani.name}`);\n   * });\n   * ```\n   */\n  public async getOutdialAniEntries(params: OutdialAniParams): Promise<OutdialAniEntriesResponse> {\n    const {outdialANI, page, pageSize, search, filter, attributes} = params;\n\n    LoggerProxy.info('Fetching outdial ANI entries', {\n      module: CC_FILE,\n      method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n    });\n\n    const orgId = this.$webex.credentials.getOrgId();\n\n    if (!orgId) {\n      LoggerProxy.error('Org ID not found.', {\n        module: CC_FILE,\n        method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      throw new Error('Org ID not found.');\n    }\n\n    try {\n      const result = await this.services.config.getOutdialAniEntries(orgId, {\n        outdialANI,\n        page,\n        pageSize,\n        search,\n        filter,\n        attributes,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,\n        {\n          outdialANI,\n          resultCount: result?.length || 0,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(`Successfully retrieved outdial ANI entries for ANI ID ${outdialANI}`, {\n        module: CC_FILE,\n        method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      return result;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          outdialANI,\n          error,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.error(\n        `Failed to fetch outdial ANI entries for ANI ID ${outdialANI} due to: ${error}`,\n        {\n          module: CC_FILE,\n          method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n          trackingId: failure.trackingId,\n        }\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_OUTDIAL_ANI_ENTRIES,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Uploads logs to help troubleshoot SDK issues.\n   *\n   * This method collects the current SDK logs including network requests, WebSocket\n   * messages, and client-side events, then securely submits them to Webex's diagnostics\n   * service. The returned tracking ID, feedbackID can be provided to Webex support for faster\n   * issue resolution.\n   * @returns Promise<UploadLogsResponse> Resolves with the upload logs response\n   * @throws Error If the upload fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * try {\n   *   await cc.register();\n   * } catch (error) {\n   *   console.error('Error:', error);\n   *   const result = await cc.uploadLogs();\n   *   console.log('Logs uploaded. Tracking ID:', result.trackingId);\n   * }\n   * ```\n   */\n  public async uploadLogs(): Promise<UploadLogsResponse> {\n    return this.webexRequest.uploadLogs();\n  }\n\n  /**\n   * Updates the agent device type and login configuration.\n   * Use this method to change how an agent connects to the contact center system (e.g., switching from browser-based calling to a desk phone extension).\n   *\n   * @param {AgentDeviceUpdate} data Configuration containing:\n   *   - loginOption: New device type ('BROWSER', 'EXTENSION', 'AGENT_DN')\n   *   - dialNumber: Required phone number when using EXTENSION or AGENT_DN\n   *   - teamId: Optional team ID (defaults to current team if not specified)\n   * @returns Promise<UpdateDeviceTypeResponse> Resolves with the device type update response\n   * @throws Error If the update fails\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   *\n   * // Switch from browser to extension\n   * try {\n   *   await cc.updateAgentProfile({\n   *     loginOption: 'EXTENSION',\n   *     dialNumber: '1234',      // Required for EXTENSION\n   *     teamId: 'currentTeam'    // Optional: uses current team if not specified\n   *   });\n   * } catch (error) {\n   *   console.error('Failed to update device:', error.message);\n   * }\n   * ```\n   * @public\n   */\n  public async updateAgentProfile(data: AgentProfileUpdate): Promise<UpdateDeviceTypeResponse> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS,\n      METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED,\n    ]);\n\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    LoggerProxy.info(`starting profile update`, {\n      module: CC_FILE,\n      method: METHODS.UPDATE_AGENT_PROFILE,\n      trackingId,\n    });\n\n    try {\n      // Only block if both loginOption AND teamId remain unchanged\n      if (\n        this.webCallingService?.loginOption === data.loginOption &&\n        data.teamId === this.agentConfig.currentTeamId\n      ) {\n        const message =\n          'Will not proceed with device update as new Device type is same as current device type and teamId is same as current teamId';\n        const err = new Error(message) as GenericError;\n        err.details = {\n          type: 'Identical Device Change Failure',\n          orgId: this.$webex.credentials.getOrgId(),\n          trackingId,\n          data: {\n            agentId: this.agentConfig.agentId,\n            reasonCode: 'R002',\n            reason: message,\n          },\n        };\n        throw err;\n      }\n\n      await this.stationLogout({\n        logoutReason: 'User requested agent device change',\n      });\n\n      const loginPayload: AgentLogin = {\n        teamId: data.teamId,\n        loginOption: data.loginOption,\n        dialNumber: data.dialNumber,\n      };\n\n      const resp = await this.stationLogin(loginPayload);\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `profile updated successfully with ${loginPayload.loginOption} teamId: ${loginPayload.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.UPDATE_AGENT_PROFILE,\n          trackingId,\n        }\n      );\n\n      const deviceTypeUpdateResponse: UpdateDeviceTypeResponse = {\n        ...resp,\n        type: 'AgentDeviceTypeUpdateSuccess',\n      };\n\n      return deviceTypeUpdateResponse;\n    } catch (error) {\n      const failure = (error as GenericError).details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.error(`error updating profile: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.UPDATE_AGENT_PROFILE,\n        trackingId,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Returns paginated entry points for the organization.\n   * Thin wrapper around internal EntryPoint instance.\n   * @public\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    return this.entryPoint.getEntryPoints(params);\n  }\n\n  /**\n   * Returns paginated contact service queues for the organization.\n   * Thin wrapper around internal Queue instance.\n   * @public\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    return this.queue.getQueues(params);\n  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* @module CCPlugin\n * @packageDocumentation\n * Contact Center Plugin module that provides functionality for managing contact center agents,\n * handling tasks, and interacting with contact center services. This module enables integration\n * with Webex Contact Center features through the WebexSDK.\n */\n\nimport {WebexPlugin} from '@webex/webex-core';\nimport EventEmitter from 'events';\nimport {v4 as uuidv4} from 'uuid';\nimport {\n  SetStateResponse,\n  CCPluginConfig,\n  IContactCenter,\n  WebexSDK,\n  LoginOption,\n  AgentLogin,\n  AgentProfileUpdate,\n  StationLoginResponse,\n  StationLogoutResponse,\n  BuddyAgentsResponse,\n  BuddyAgents,\n  SubscribeRequest,\n  UploadLogsResponse,\n  UpdateDeviceTypeResponse,\n  GenericError,\n} from './types';\nimport {\n  READY,\n  CC_FILE,\n  EMPTY_STRING,\n  OUTDIAL_DIRECTION,\n  ATTRIBUTES,\n  OUTDIAL_MEDIA_TYPE,\n  OUTBOUND_TYPE,\n  UNKNOWN_ERROR,\n  MERCURY_DISCONNECTED_SUCCESS,\n  METHODS,\n} from './constants';\nimport {AGENT_STATE_AVAILABLE, AGENT_STATE_AVAILABLE_ID} from './services/config/constants';\nimport {AGENT, WEB_RTC_PREFIX} from './services/constants';\nimport Services from './services';\nimport WebexRequest from './services/core/WebexRequest';\nimport LoggerProxy from './logger-proxy';\nimport {StateChange, Logout, StateChangeSuccess, AGENT_EVENTS} from './services/agent/types';\nimport {getErrorDetails, isValidDialNumber} from './services/core/Utils';\nimport {\n  Profile,\n  WelcomeEvent,\n  CC_EVENTS,\n  OutdialAniEntriesResponse,\n  OutdialAniParams,\n} from './services/config/types';\nimport {ConnectionLostDetails} from './services/core/websocket/types';\nimport TaskManager from './services/task/TaskManager';\nimport WebCallingService from './services/WebCallingService';\nimport {ITask, TASK_EVENTS, TaskResponse, DialerPayload} from './services/task/types';\nimport MetricsManager from './metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from './metrics/constants';\nimport {Failure} from './services/core/GlobalTypes';\nimport EntryPoint from './services/EntryPoint';\nimport AddressBook from './services/AddressBook';\nimport Queue from './services/Queue';\nimport type {\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from './types';\n\n/**\n * The main Contact Center plugin class that enables integration with Webex Contact Center.\n *\n * @class ContactCenter\n * @extends WebexPlugin\n * @implements IContactCenter\n * @description\n * Features:\n *\n * 1. Session Management:\n *   - {@link register} - Initialize and register SDK with contact center\n *   - {@link deregister} - Cleanup and disconnect SDK resources\n *\n * 2. Agent Login/Logout:\n *   - {@link stationLogin} - Login with browser or desk phone\n *   - {@link stationLogout} - Logout from current station\n *   - {@link updateAgentProfile} - Update device type and settings\n *\n * 3. Agent State Control:\n *   - {@link setAgentState} - Change agent state (Available/Idle)\n *\n * 4. Task Management:\n *   - Inbound task handling via events\n *   - {@link startOutdial} - Make outbound calls\n *\n * 5. Routing & Distribution:\n *   - {@link getQueues} - Get available queues for routing\n *   - {@link getBuddyAgents} - Get available buddy agents\n *\n * 6. Diagnostics:\n *   - {@link uploadLogs} - Upload logs for troubleshooting\n *\n *  * Key Events:\n * - Agent State Events:\n *   - `agent:stateChange` - Agent's state has changed (Available, Idle, etc.)\n *   - `agent:stateChangeSuccess` - Agent state change was successful\n *   - `agent:stateChangeFailed` - Agent state change failed\n *\n * - Session Events:\n *   - `agent:stationLoginSuccess` - Agent login was successful\n *   - `agent:stationLoginFailed` - Agent login failed\n *   - `agent:logoutSuccess` - Agent logout was successful\n *   - `agent:logoutFailed` - Agent logout failed\n *\n * - Task Events:\n *   - `task:incoming` - New task is being offered\n *   - `task:hydrate` - Task data has been updated\n *   - `task:established` - Task/call has been connected\n *   - `task:ended` - Task/call has ended\n *   - `task:error` - An error occurred during task handling\n *\n * @public\n *\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * // Initialize SDK with access token\n * const webex = new Webex({\n *   credentials: 'YOUR_ACCESS_TOKEN'\n * });\n *\n * // Get Contact Center plugin instance\n * const cc = webex.cc;\n *\n * // Setup event handlers\n * cc.on('agent:stateChange', (event) => {\n *   console.log('Agent state changed:', event.state);\n * });\n *\n * cc.on('task:incoming', (task) => {\n *   console.log('New task received:', task.interactionId);\n * });\n *\n * // Initialize agent session\n * async function initializeAgent() {\n *   try {\n *     // Register with contact center\n *     const profile = await cc.register();\n *\n *     // Login with browser-based calling\n *     await cc.stationLogin({\n *       teamId: profile.teams[0].teamId,\n *       loginOption: 'BROWSER'\n *     });\n *\n *     // Set agent to Available state\n *     await cc.setAgentState({\n *       state: 'Available',\n *       auxCodeId: '0'\n *     });\n *\n *     console.log('Agent initialized and ready');\n *   } catch (error) {\n *     console.error('Initialization failed:', error);\n *     await cc.uploadLogs();  // Upload logs for troubleshooting\n *   }\n * }\n *\n * initializeAgent();\n * ```\n *\n * @public\n */\n\nexport default class ContactCenter extends WebexPlugin implements IContactCenter {\n  /**\n   * The plugin's unique namespace identifier in the Webex SDK.\n   * Used to access the plugin via webex.cc\n   * @type {string}\n   * @public\n   */\n  namespace = 'cc';\n\n  /**\n   * Plugin configuration settings including connection and authentication options\n   * @type {CCPluginConfig}\n   * @private\n   */\n  private $config: CCPluginConfig;\n\n  /**\n   * Reference to the parent Webex SDK instance\n   * Used to access core Webex functionality and credentials\n   * @type {WebexSDK}\n   * @private\n   */\n  private $webex: WebexSDK;\n\n  /**\n   * Event emitter for handling internal plugin events\n   * Manages event subscriptions and notifications\n   * @type {EventEmitter}\n   * @private\n   */\n  private eventEmitter: EventEmitter;\n\n  /**\n   * Agent's profile and configuration data\n   * Includes capabilities, teams, settings, and current state\n   * @type {Profile}\n   * @private\n   */\n  private agentConfig: Profile;\n\n  /**\n   * Service for managing browser-based calling (WebRTC)\n   * Handles audio/video streaming and device management\n   * @type {WebCallingService}\n   * @private\n   */\n  private webCallingService: WebCallingService;\n\n  /**\n   * Core service managers for Contact Center operations\n   * Includes agent, connection, and configuration services\n   * @type {Services}\n   * @private\n   */\n  private services: Services;\n\n  /**\n   * Service for making authenticated HTTP requests to Webex APIs\n   * Handles request/response lifecycle and error handling\n   * @type {WebexRequest}\n   * @private\n   */\n  private webexRequest: WebexRequest;\n\n  /**\n   * Manager for handling contact center tasks (calls, chats, etc.)\n   * Coordinates task lifecycle events and state\n   * @type {TaskManager}\n   * @private\n   */\n  private taskManager: TaskManager;\n\n  /**\n   * Manager for tracking and reporting SDK metrics and analytics\n   * Monitors performance, errors, and usage patterns\n   * @type {MetricsManager}\n   * @private\n   */\n  private metricsManager: MetricsManager;\n\n  /**\n   * API instance for managing Webex Contact Center entry points\n   * Provides functionality to fetch entry points with caching support\n   * @type {EntryPoint}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access EntryPointRecord\n   * const response = await cc.entryPoint.getEntryPoints({\n   *   page: 0,\n   *   pageSize: 50\n   * });\n   * ```\n   */\n  private entryPoint: EntryPoint;\n\n  /**\n   * API instance for managing Webex Contact Center address book contacts\n   * Provides functionality to fetch address book entries with caching support\n   * @type {AddressBook}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access AddressBook API\n   * const response = await cc.addressBook.getEntries({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public addressBook: AddressBook;\n\n  /**\n   * API instance for managing Webex Contact Center queues\n   * Provides functionality to fetch queues with caching support\n   * @type {Queue}\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Access Queue API\n   * const response = await cc.queue.getQueues({\n   *   page: 0,\n   *   pageSize: 50\n   * });\n   *\n   * // Filter queues by specific criteria\n   * const filteredQueues = await cc.queue.getQueues({\n   *   filter: 'id==\"queue-id-123\"'\n   * });\n   * ```\n   */\n  private queue: Queue;\n\n  /**\n   * Logger utility for Contact Center plugin\n   * Provides consistent logging across the plugin\n   * @type {LoggerProxy}\n   * @public\n   */\n  public LoggerProxy = LoggerProxy;\n\n  /**\n   * @ignore\n   * Creates an instance of ContactCenter plugin\n   * @param {any[]} args Arguments passed to plugin constructor\n   */\n  constructor(...args) {\n    super(...args);\n\n    this.eventEmitter = new EventEmitter();\n    // @ts-ignore\n    this.$webex = this.webex;\n\n    this.$webex.once(READY, () => {\n      // @ts-ignore\n      this.$config = this.config;\n\n      /**\n       * This is used for handling the async requests by sending webex.request and wait for corresponding websocket event.\n       */\n      this.webexRequest = WebexRequest.getInstance({\n        webex: this.$webex,\n      });\n\n      this.services = Services.getInstance({\n        webex: this.$webex,\n        connectionConfig: this.getConnectionConfig(),\n      });\n      this.services.webSocketManager.on('message', this.handleWebsocketMessage);\n\n      this.webCallingService = new WebCallingService(this.$webex);\n      this.metricsManager = MetricsManager.getInstance({webex: this.$webex});\n      this.taskManager = TaskManager.getTaskManager(\n        this.services.contact,\n        this.webCallingService,\n        this.services.webSocketManager\n      );\n      this.incomingTaskListener();\n\n      // Initialize API instances\n      // will have future function for indivdual fetch etc so better be in an object\n      this.entryPoint = new EntryPoint(this.$webex);\n      this.addressBook = new AddressBook(this.$webex, () => this.agentConfig?.addressBookId);\n      this.queue = new Queue(this.$webex);\n\n      // Initialize logger\n      LoggerProxy.initialize(this.$webex.logger);\n    });\n  }\n\n  /**\n   * Handles incoming task events and triggers appropriate notifications\n   * @private\n   * @param {ITask} task The incoming task object containing task details\n   */\n  private handleIncomingTask = (task: ITask) => {\n    // @ts-ignore\n    this.trigger(TASK_EVENTS.TASK_INCOMING, task);\n  };\n\n  /**\n   * Handles task hydration events for updating task data\n   * @private\n   * @param {ITask} task The task object to be hydrated with additional data\n   */\n  private handleTaskHydrate = (task: ITask) => {\n    // @ts-ignore\n    this.trigger(TASK_EVENTS.TASK_HYDRATE, task);\n  };\n\n  /**\n   * Handles task merged events when tasks are combined eg: EPDN merge/transfer\n   * @private\n   * @param {ITask} task The task object that has been merged\n   */\n  private handleTaskMerged = (task: ITask) => {\n    // @ts-ignore\n    this.trigger(TASK_EVENTS.TASK_MERGED, task);\n  };\n\n  /**\n   * Sets up event listeners for incoming tasks and task hydration\n   * Subscribes to task events from the task manager\n   * @private\n   */\n  private incomingTaskListener() {\n    this.taskManager.on(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);\n    this.taskManager.on(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);\n    this.taskManager.on(TASK_EVENTS.TASK_MERGED, this.handleTaskMerged);\n  }\n\n  /**\n   * Initializes the Contact Center SDK by setting up the web socket connections.\n   * This method must be called before performing any agent operations such as login, state change, or handling tasks.\n   *\n   * @returns {Promise<Profile>} Agent profile information after successful registration.\n   * The returned `Profile` object contains details such as:\n   * - `agentId`: The unique identifier for the agent.\n   * - `defaultDn`: The default dial number associated with the agent.\n   * - `teams`: Array of teams the agent belongs to.\n   * - `webRtcEnabled`: Indicates if WebRTC (browser calling) is enabled.\n   * - `loginVoiceOptions`: Supported login options for the agent (e.g., BROWSER, EXTENSION).\n   * - ...and other agent configuration details.\n   *\n   * @throws {Error} If registration fails.\n   *\n   * @public\n   * @example\n   * ```typescript\n   * import Webex from 'webex';\n   *\n   * const webex = Webex.init({ credentials: 'YOUR_ACCESS_TOKEN' });\n   * const cc = webex.cc;\n   *\n   * // Register the SDK and fetch agent profile\n   * const profile = await cc.register();\n   *\n   * console.log('Agent ID:', profile.agentId);\n   * console.log('Default DN:', profile.defaultDn);\n   * console.log('Teams:', profile.teams.map(t => t.teamId));\n   * console.log('WebRTC Enabled:', profile.webRtcEnabled);\n   * console.log('Supported Login Options:', profile.loginVoiceOptions);\n   *\n   * // Now you can proceed with station login, state changes, etc.\n   * await cc.stationLogin({ teamId: profile.teams[0].teamId, loginOption: 'BROWSER' });\n   * ```\n   */\n  public async register(): Promise<Profile> {\n    LoggerProxy.info('Starting CC SDK registration', {\n      module: CC_FILE,\n      method: METHODS.REGISTER,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS,\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED,\n      ]);\n      this.setupEventListeners();\n\n      const resp = await this.connectWebsocket();\n      // Ensure 'dn' is always populated from 'defaultDn'\n      resp.dn = resp.defaultDn;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          deviceType: resp.deviceType || EMPTY_STRING,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.log(`CC SDK registration completed successfully with agentId: ${resp.agentId}`, {\n        module: CC_FILE,\n        method: METHODS.REGISTER,\n      });\n\n      return resp;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED,\n        {\n          orgId: error.orgId,\n        },\n        ['operational']\n      );\n      LoggerProxy.error(`Error during register: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.REGISTER,\n      });\n      this.webexRequest.uploadLogs({\n        correlationId: error?.trackingId,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Unregisters the Contact Center SDK by closing all web socket connections, removing event listeners,\n   * and cleaning up internal state.\n   *\n   * @remarks\n   * This method only disconnects the SDK from the backend and cleans up resources. It does NOT perform a station logout\n   * (i.e., the agent remains logged in to the contact center unless you explicitly call {@link stationLogout}).\n   * Use this when you want to fully tear down the SDK instance, such as during application shutdown or user sign-out.\n   *\n   * @returns {Promise<void>} Resolves when deregistration and cleanup are complete.\n   * @throws {Error} If deregistration fails.\n   *\n   * @public\n   * @example\n   * // Typical usage: clean up SDK before application exit or user logout\n   * import Webex from 'webex';\n   *\n   * const webex = Webex.init({ credentials: 'YOUR_ACCESS_TOKEN' });\n   * const cc = webex.cc;\n   *\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   * // ... perform agent operations ...\n   *\n   * // If you want to log out the agent as well, call:\n   * // await cc.stationLogout({ logoutReason: 'User signed out' });\n   * // On application shutdown or user sign-out:\n   * await cc.deregister();\n   *\n\n   */\n  public async deregister(): Promise<void> {\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_SUCCESS,\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_FAIL,\n      ]);\n\n      this.taskManager.off(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);\n      this.taskManager.off(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);\n      this.taskManager.unregisterIncomingCallEvent();\n\n      this.services.webSocketManager.off('message', this.handleWebsocketMessage);\n      this.services.connectionService.off('connectionLost', this.handleConnectionLost);\n\n      if (\n        this.agentConfig.webRtcEnabled &&\n        this.agentConfig.loginVoiceOptions.includes(LoginOption.BROWSER)\n      ) {\n        if (this.$webex.internal.mercury.connected) {\n          this.$webex.internal.mercury.off('online');\n          this.$webex.internal.mercury.off('offline');\n          await this.$webex.internal.mercury.disconnect();\n          // @ts-ignore\n          await this.$webex.internal.device.unregister();\n          LoggerProxy.log(MERCURY_DISCONNECTED_SUCCESS, {\n            module: CC_FILE,\n            method: METHODS.DEREGISTER,\n          });\n        }\n      }\n\n      if (!this.services.webSocketManager.isSocketClosed) {\n        this.services.webSocketManager.close(false, 'Unregistering the SDK');\n      }\n\n      // Clear any cached agent configuration\n      this.agentConfig = null;\n\n      LoggerProxy.log('Deregistered successfully', {\n        module: CC_FILE,\n        method: METHODS.DEREGISTER,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_SUCCESS, {}, [\n        'operational',\n      ]);\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_FAIL,\n        {\n          error: error.message || UNKNOWN_ERROR,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.error(`Error during deregister: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.DEREGISTER,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Returns the list of buddy agents who are in the given user state and media type based on their agent profile settings\n   * @param {BuddyAgents} data The data required to fetch buddy agents\n   * @returns {Promise<BuddyAgentsResponse>} A promise resolving to the buddy agents information\n   * @throws {Error} If fetching buddy agents fails\n   * @example\n   * ```typescript\n   * // Get list of available agents for consultation or transfer\n   * const cc = webex.cc;\n   *\n   * // First ensure you're registered and logged in\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Get buddy agents filtered by state and media type\n   * const response = await cc.getBuddyAgents({\n   *   state: 'Available',     // Filter by agent state ('Available', 'Idle', etc.)\n   *   mediaType: 'telephony'  // Filter by media type ('telephony', 'chat', 'email', 'social')\n   * });\n   *\n   * // Process the buddy agents list\n   * if (response.data.agentList.length > 0) {\n   *   const buddyAgents = response.data.agentList;\n   *   console.log(`Found ${buddyAgents.length} available agents`);\n   *\n   *   // Access agent details\n   *   buddyAgents.forEach(agent => {\n   *     console.log(`Agent ID: ${agent.agentId}`);\n   *     console.log(`Name: ${agent.firstName} ${agent.lastName}`);\n   *     console.log(`State: ${agent.state}`);\n   *     console.log(`Team: ${agent.teamName}`);\n   *   });\n   * }\n   * ```\n   */\n  public async getBuddyAgents(data: BuddyAgents): Promise<BuddyAgentsResponse> {\n    LoggerProxy.info('Fetching buddy agents', {\n      module: CC_FILE,\n      method: METHODS.GET_BUDDY_AGENTS,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS,\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED,\n      ]);\n      const resp = await this.services.agent.buddyAgents({\n        data: {agentProfileId: this.agentConfig.agentProfileID, ...data},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          mediaType: data.mediaType,\n          buddyAgentState: data.state,\n          buddyAgentCount: resp.data.agentList.length,\n        },\n        ['operational']\n      );\n\n      LoggerProxy.log(`Successfully retrieved ${resp.data.agentList.length} buddy agents`, {\n        module: CC_FILE,\n        method: METHODS.GET_BUDDY_AGENTS,\n        trackingId: resp.trackingId,\n      });\n\n      return resp;\n    } catch (error) {\n      const failureResp = error.details as Failure;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResp),\n          mediaType: data.mediaType,\n          buddyAgentState: data.state,\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.GET_BUDDY_AGENTS, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Connects to the websocket and fetches the agent profile\n   * @returns {Promise<Profile>} Agent profile information\n   * @throws {Error} If connection fails or profile cannot be fetched\n   * @private\n   */\n  private async connectWebsocket() {\n    LoggerProxy.info('Connecting to websocket', {\n      module: CC_FILE,\n      method: METHODS.CONNECT_WEBSOCKET,\n    });\n    try {\n      return this.services.webSocketManager\n        .initWebSocket({\n          body: this.getConnectionConfig(),\n        })\n        .then(async (data: WelcomeEvent) => {\n          const agentId = data.agentId;\n          const orgId = this.$webex.credentials.getOrgId();\n          this.agentConfig = await this.services.config.getAgentConfig(orgId, agentId);\n          LoggerProxy.log(`Agent config is fetched successfully`, {\n            module: CC_FILE,\n            method: METHODS.CONNECT_WEBSOCKET,\n          });\n          // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere\n          this.taskManager.setWrapupData(this.agentConfig.wrapUpData);\n          this.taskManager.setAgentId(this.agentConfig.agentId);\n          this.taskManager.setWebRtcEnabled(this.agentConfig.webRtcEnabled);\n\n          if (\n            this.agentConfig.webRtcEnabled &&\n            this.agentConfig.loginVoiceOptions.includes(LoginOption.BROWSER)\n          ) {\n            this.$webex.internal.mercury\n              .connect()\n              .then(() => {\n                LoggerProxy.log('Authentication: webex.internal.mercury.connect successful', {\n                  module: CC_FILE,\n                  method: METHODS.CONNECT_WEBSOCKET,\n                });\n              })\n              .catch((error) => {\n                LoggerProxy.error(`Error occurred during mercury.connect() ${error}`, {\n                  module: CC_FILE,\n                  method: METHODS.CONNECT_WEBSOCKET,\n                });\n              });\n          }\n          if (this.$config && this.$config.allowAutomatedRelogin) {\n            await this.silentRelogin();\n          }\n\n          return this.agentConfig;\n        })\n        .catch((error) => {\n          throw error;\n        });\n    } catch (error) {\n      LoggerProxy.error(`Error during register: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.CONNECT_WEBSOCKET,\n      });\n\n      throw error;\n    }\n  }\n\n  /**\n   * Performs agent login with specified credentials and device type\n   * @param {AgentLogin} data Login parameters including teamId, loginOption and dialNumber\n   * @returns {Promise<StationLoginResponse>} Response containing login status and profile\n   * @throws {Error} If login fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   *\n   * // Primary usage: using Promise response\n   * try {\n   *   const response = await cc.stationLogin({\n   *     teamId: 'team123',\n   *     loginOption: 'EXTENSION',\n   *     dialNumber: '1002'\n   *   });\n   *   console.log('Login successful:', response);\n   * } catch (error) {\n   *   console.error('Login failed:', error);\n   * }\n   *\n   * // Optional: Also listen for events elsewhere in your application\n   * // cc.on('agent:stationLoginSuccess', (data) => { ... });\n   * // cc.on('agent:stationLoginFailed', (error) => { ... });\n   * ```\n   */\n  public async stationLogin(data: AgentLogin): Promise<StationLoginResponse> {\n    LoggerProxy.info('Starting agent station login', {\n      module: CC_FILE,\n      method: METHODS.STATION_LOGIN,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS,\n        METRIC_EVENT_NAMES.STATION_LOGIN_FAILED,\n      ]);\n\n      if (data.loginOption === LoginOption.AGENT_DN && !isValidDialNumber(data.dialNumber)) {\n        const error = new Error('INVALID_DIAL_NUMBER');\n        // @ts-ignore - adding custom key to the error object\n        error.details = {data: {reason: 'INVALID_DIAL_NUMBER'}} as Failure;\n\n        throw error;\n      }\n\n      const loginResponse = await this.services.agent.stationLogin({\n        data: {\n          dialNumber:\n            data.loginOption === LoginOption.BROWSER ? this.agentConfig.agentId : data.dialNumber,\n          teamId: data.teamId,\n          deviceType: data.loginOption,\n          isExtension: data.loginOption === LoginOption.EXTENSION,\n          deviceId: this.getDeviceId(data.loginOption, data.dialNumber),\n          roles: [AGENT],\n          teamName: EMPTY_STRING,\n          siteId: EMPTY_STRING,\n          usesOtherDN: false,\n          auxCodeId: EMPTY_STRING,\n        },\n      });\n\n      if (this.agentConfig.webRtcEnabled && data.loginOption === LoginOption.BROWSER) {\n        await this.webCallingService.registerWebCallingLine();\n      }\n\n      const resp = await loginResponse;\n      const {channelsMap, ...loginData} = resp.data;\n      this.agentConfig.currentTeamId = resp.data.teamId;\n      const response = {\n        ...loginData,\n        mmProfile: {\n          chat: channelsMap.chat?.length,\n          email: channelsMap.email?.length,\n          social: channelsMap.social?.length,\n          telephony: channelsMap.telephony?.length,\n        },\n        notifsTrackingId: resp.trackingId,\n      };\n\n      this.webCallingService.setLoginOption(data.loginOption);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          loginType: data.loginOption,\n          status: resp.data.status,\n          type: resp.data.type,\n          roles: resp.data.roles?.join(',') || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `Agent station login completed successfully agentId: ${resp.data.agentId} loginOption: ${data.loginOption} teamId: ${data.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.STATION_LOGIN,\n          trackingId: resp.trackingId,\n        }\n      );\n\n      return response;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGIN_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      error.loginOption = data.loginOption;\n      const {error: detailedError} = getErrorDetails(error, METHODS.STATION_LOGIN, CC_FILE);\n\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Performs a station logout operation for the agent\n   * @remarks\n   * A logout operation cannot happen if the agent is in an interaction or haven't logged in yet.\n   * @param {Logout} data Logout parameters with logoutReason - a string explaining why the agent is logging out\n   * @returns {Promise<StationLogoutResponse>} Response indicating logout status\n   * @throws {Error} If logout fails\n   * @public\n   * @example\n   * ```typescript\n   * // Basic logout\n   * try {\n   *   await cc.stationLogout({\n   *     logoutReason: 'End of shift'\n   *   });\n   *   console.log('Logged out successfully');\n   * } catch (error) {\n   *   console.error('Logout failed:', error);\n   * }\n   * ```\n   */\n  public async stationLogout(data: Logout): Promise<StationLogoutResponse> {\n    LoggerProxy.info('Starting agent station logout', {\n      module: CC_FILE,\n      method: METHODS.STATION_LOGOUT,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS,\n        METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED,\n      ]);\n      const logoutResponse = this.services.agent.logout({\n        data,\n      });\n\n      const resp = await logoutResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          logoutReason: data.logoutReason,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      if (this.webCallingService) {\n        this.webCallingService.deregisterWebCallingLine();\n      }\n\n      LoggerProxy.log(`Agent station logout completed successfully`, {\n        module: CC_FILE,\n        method: METHODS.STATION_LOGOUT,\n        trackingId: resp.trackingId,\n      });\n\n      return resp;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          logoutReason: data.logoutReason,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.STATION_LOGOUT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Gets the device ID based on login option and dial number\n   * @param {string} loginOption The login option (BROWSER, EXTENSION, etc)\n   * @param {string} dialNumber The dial number if applicable\n   * @returns {string} The device ID\n   * @private\n   */\n  private getDeviceId(loginOption: string, dialNumber: string): string {\n    if (loginOption === LoginOption.EXTENSION || loginOption === LoginOption.AGENT_DN) {\n      return dialNumber;\n    }\n\n    return WEB_RTC_PREFIX + this.agentConfig.agentId;\n  }\n\n  /**\n   * Sets the state of the agent to Available or any of the Idle states.\n   * After a state change attempt, one of the following events will be emitted:\n   * - agent:stateChange: Emitted when agent's state changes (triggered for both local and remote changes)\n   * - agent:stateChangeSuccess: Emitted when agent state change is successful\n   * - agent:stateChangeFailed: Emitted when agent state change attempt fails\n   *\n   * @param {StateChange} data State change parameters including the new state\n   * @returns {Promise<SetStateResponse>} Response with updated state information\n   * @throws {Error} If state change fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n   *\n   * // Using promise-based approach\n   * try {\n   *   await cc.setAgentState({\n   *     state: 'Available',\n   *     auxCodeId: '12345',\n   *     lastStateChangeReason: 'Manual state change',\n   *     agentId: 'agent123',\n   *   });\n   * } catch (error) {\n   *   console.error('State change failed:', error);\n   * }\n   *\n   * // Optionally, listen for events\n   * cc.on('agent:stateChange', (eventData) => {\n   *   // Triggered for both local and remote state changes\n   *   console.log('State changed:', eventData);\n   * });\n   *\n   * cc.on('agent:stateChangeSuccess', (eventData) => {\n   *   console.log('State change succeeded:', eventData);\n   * });\n   *\n   * cc.on('agent:stateChangeFailed', (error) => {\n   *   console.error('State change failed:', error);\n   * });\n   * ```\n   */\n  public async setAgentState(data: StateChange): Promise<SetStateResponse> {\n    LoggerProxy.info('Setting agent state', {\n      module: CC_FILE,\n      method: METHODS.SET_AGENT_STATE,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS,\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED,\n      ]);\n      const agentStatusResponse = await this.services.agent.stateChange({\n        data: {...data, agentId: data.agentId || this.agentConfig.agentId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(agentStatusResponse),\n          requestedState: data.state,\n          teamId: this.agentConfig?.teams[0]?.teamId ?? EMPTY_STRING,\n          status: agentStatusResponse.data?.status,\n          subStatus: agentStatusResponse.data?.subStatus,\n          auxCodeId: data.auxCodeId,\n          lastStateChangeReason: data.lastStateChangeReason || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `Agent state changed successfully to auxCodeId: ${agentStatusResponse.data.auxCodeId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.SET_AGENT_STATE,\n          trackingId: agentStatusResponse.trackingId,\n        }\n      );\n\n      return agentStatusResponse;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          state: data.state,\n          auxCodeId: data.auxCodeId,\n          lastStateChangeReason: data.lastStateChangeReason || EMPTY_STRING,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.SET_AGENT_STATE, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Processes incoming websocket messages and emits corresponding events\n   * Handles various event types including agent state changes, login events,\n   * and other agent-related notifications\n   * @private\n   * @param {string} event The raw websocket event message\n   */\n  private handleWebsocketMessage = (event: string) => {\n    const eventData = JSON.parse(event);\n    // Re-emit all the events related to agent except keep-alives\n    if (!eventData.keepalive && eventData.data && eventData.data.type) {\n      // @ts-ignore\n      this.emit(eventData.data.type, eventData.data);\n    }\n\n    if (!eventData.type) {\n      return;\n    }\n\n    LoggerProxy.log(`Received event: ${eventData?.data?.type ?? eventData.type}`, {\n      module: CC_FILE,\n      method: METHODS.HANDLE_WEBSOCKET_MESSAGE,\n    });\n\n    // Emit metrics for all websocket events except keepalive and welcome\n    const topLevelType = eventData.type;\n    const nestedType = eventData?.data?.type;\n    if (topLevelType !== CC_EVENTS.WELCOME && eventData.keepalive !== 'true') {\n      const metricsPayload: Record<string, any> = {\n        ws_event_type: nestedType || topLevelType,\n        top_level_type: topLevelType,\n        has_data: Boolean(eventData.data),\n      };\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.WEBSOCKET_EVENT_RECEIVED, metricsPayload, [\n        'operational',\n      ]);\n    }\n\n    switch (eventData.type) {\n      case CC_EVENTS.AGENT_MULTI_LOGIN:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_MULTI_LOGIN, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE, eventData.data);\n        break;\n      default:\n        break;\n    }\n\n    if (!(eventData.data && eventData.data.type)) {\n      return;\n    }\n\n    switch (eventData.data.type) {\n      case CC_EVENTS.AGENT_STATION_LOGIN_SUCCESS: {\n        const {channelsMap, ...loginData} = eventData.data;\n        const stationLoginData = {\n          ...loginData,\n          mmProfile: {\n            chat: channelsMap.chat?.length,\n            email: channelsMap.email?.length,\n            social: channelsMap.social?.length,\n            telephony: channelsMap.telephony?.length,\n          },\n          notifsTrackingId: eventData.trackingId,\n        };\n        this.webCallingService.setLoginOption(loginData.deviceType as LoginOption);\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATION_LOGIN_SUCCESS, stationLoginData);\n        break;\n      }\n      case CC_EVENTS.AGENT_RELOGIN_SUCCESS:\n        {\n          const {channelsMap, ...loginData} = eventData.data;\n          const stationReLoginData = {\n            ...loginData,\n            mmProfile: {\n              chat: channelsMap.chat?.length,\n              email: channelsMap.email?.length,\n              social: channelsMap.social?.length,\n              telephony: channelsMap.telephony?.length,\n            },\n            notifsTrackingId: eventData.trackingId,\n          };\n          // @ts-ignore\n          this.emit(AGENT_EVENTS.AGENT_RELOGIN_SUCCESS, stationReLoginData);\n        }\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE_SUCCESS:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE_SUCCESS, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATE_CHANGE_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATE_CHANGE_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_STATION_LOGIN_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_STATION_LOGIN_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_LOGOUT_SUCCESS:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_LOGOUT_SUCCESS, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_LOGOUT_FAILED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_LOGOUT_FAILED, eventData.data);\n        break;\n      case CC_EVENTS.AGENT_DN_REGISTERED:\n        // @ts-ignore\n        this.emit(AGENT_EVENTS.AGENT_DN_REGISTERED, eventData.data);\n        break;\n      default:\n        break;\n    }\n  };\n\n  /**\n   * Initializes event listeners for the Contact Center service\n   * Sets up handlers for connection state changes and other core events\n   * @private\n   */\n  private setupEventListeners() {\n    this.services.connectionService.on('connectionLost', this.handleConnectionLost.bind(this));\n  }\n\n  /**\n   * Returns the connection configuration\n   * @returns {SubscribeRequest} Connection configuration\n   * @private\n   */\n  private getConnectionConfig(): SubscribeRequest {\n    return {\n      force: this.$config?.force ?? true,\n      isKeepAliveEnabled: this.$config?.isKeepAliveEnabled ?? false,\n      clientType: this.$config?.clientType ?? 'WebexCCSDK',\n      allowMultiLogin: this.$config?.allowMultiLogin ?? true,\n    };\n  }\n\n  /**\n   * Handles connection lost events and reconnection attempts\n   * @param {ConnectionLostDetails} msg Connection lost details\n   * @private\n   */\n  private async handleConnectionLost(msg: ConnectionLostDetails): Promise<void> {\n    if (msg.isConnectionLost) {\n      // TODO: Emit an event saying connection is lost\n      LoggerProxy.info('event=handleConnectionLost | Connection lost', {\n        module: CC_FILE,\n        method: METHODS.HANDLE_CONNECTION_LOST,\n      });\n    } else if (msg.isSocketReconnected) {\n      // TODO: Emit an event saying connection is re-estabilished\n      LoggerProxy.info(\n        'event=handleConnectionReconnect | Connection reconnected attempting to request silent relogin',\n        {module: CC_FILE, method: METHODS.HANDLE_CONNECTION_LOST}\n      );\n      if (this.$config && this.$config.allowAutomatedRelogin) {\n        await this.silentRelogin();\n      }\n    }\n  }\n\n  /**\n   * Handles silent relogin after registration completion\n   * @private\n   */\n  private async silentRelogin(): Promise<void> {\n    LoggerProxy.info('Starting silent relogin process', {\n      module: CC_FILE,\n      method: METHODS.SILENT_RELOGIN,\n    });\n\n    try {\n      const reLoginResponse = await this.services.agent.reload();\n      const {\n        agentId,\n        lastStateChangeReason,\n        deviceType,\n        dn,\n        lastStateChangeTimestamp,\n        lastIdleCodeChangeTimestamp,\n      } = reLoginResponse.data;\n      let {auxCodeId} = reLoginResponse.data;\n      this.agentConfig.lastStateChangeTimestamp = lastStateChangeTimestamp;\n      this.agentConfig.lastIdleCodeChangeTimestamp = lastIdleCodeChangeTimestamp;\n      this.agentConfig.currentTeamId = reLoginResponse.data.teamId;\n      await this.handleDeviceType(deviceType as LoginOption, dn);\n\n      if (lastStateChangeReason === 'agent-wss-disconnect') {\n        LoggerProxy.info(\n          'event=requestAutoStateChange | Requesting state change to available on socket reconnect',\n          {module: CC_FILE, method: METHODS.SILENT_RELOGIN}\n        );\n        auxCodeId = AGENT_STATE_AVAILABLE_ID;\n        const stateChangeData: StateChange = {\n          state: AGENT_STATE_AVAILABLE,\n          auxCodeId,\n          lastStateChangeReason,\n          agentId,\n        };\n        try {\n          const agentStatusResponse = (await this.setAgentState(\n            stateChangeData\n          )) as StateChangeSuccess;\n          this.agentConfig.lastStateChangeTimestamp =\n            agentStatusResponse.data.lastStateChangeTimestamp;\n\n          this.agentConfig.lastIdleCodeChangeTimestamp =\n            agentStatusResponse.data.lastIdleCodeChangeTimestamp;\n        } catch (error) {\n          LoggerProxy.error(\n            `event=requestAutoStateChange | Error requesting state change to available on socket reconnect: ${error}`,\n            {module: CC_FILE, method: METHODS.SILENT_RELOGIN}\n          );\n        }\n      }\n      this.agentConfig.lastStateAuxCodeId = auxCodeId;\n      this.agentConfig.isAgentLoggedIn = true;\n      // TODO: https://jira-eng-gpk2.cisco.com/jira/browse/SPARK-626777 Implement the de-register method and close the listener there\n      this.services.webSocketManager.on('message', this.handleWebsocketMessage);\n\n      LoggerProxy.log(\n        `Silent relogin process completed successfully with login Option: ${reLoginResponse.data.deviceType} teamId: ${reLoginResponse.data.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.SILENT_RELOGIN,\n          trackingId: reLoginResponse.trackingId,\n        }\n      );\n    } catch (error) {\n      const {reason, error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SILENT_RELOGIN,\n        CC_FILE\n      );\n      if (reason === 'AGENT_NOT_FOUND') {\n        LoggerProxy.log('Agent not found during relogin, handling silently', {\n          module: CC_FILE,\n          method: METHODS.SILENT_RELOGIN,\n        });\n\n        return;\n      }\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Handles device type specific configuration and setup\n   * Configures services and settings based on the login device type\n   * @param {LoginOption} deviceType The type of device being used for login\n   * @param {string} dn The dial number associated with the device\n   * @returns {Promise<void>}\n   * @private\n   */\n  private async handleDeviceType(deviceType: LoginOption, dn: string): Promise<void> {\n    this.webCallingService.setLoginOption(deviceType);\n    this.agentConfig.deviceType = deviceType;\n    switch (deviceType) {\n      case LoginOption.BROWSER:\n        try {\n          await this.webCallingService.registerWebCallingLine();\n        } catch (error) {\n          LoggerProxy.error(`Error registering web calling line: ${error}`, {\n            module: CC_FILE,\n            method: METHODS.HANDLE_DEVICE_TYPE,\n          });\n          throw error;\n        }\n        break;\n      case LoginOption.AGENT_DN:\n      case LoginOption.EXTENSION:\n        this.agentConfig.defaultDn = dn;\n        this.agentConfig.dn = dn;\n        break;\n      default:\n        LoggerProxy.error(`Unsupported device type: ${deviceType}`, {\n          module: CC_FILE,\n          method: METHODS.HANDLE_DEVICE_TYPE,\n        });\n        throw new Error(`Unsupported device type: ${deviceType}`);\n    }\n  }\n\n  /**\n   * Makes an outbound call to a specified phone number.\n   *\n   * @param {string} destination - The phone number to dial (e.g., '+1234567890').\n   * @param {string} origin - The contact center number that will be used while making a call to the customer.\n   * Should include country code and be in E.164 format.\n   * @returns {Promise<TaskResponse>} Resolves with the task response containing:\n   *   - interactionId: Unique identifier for the outbound call\n   *   - taskId: Identifier for the task instance\n   *   - data: Task details including state, queue info, and media properties\n   * @throws {Error} If the outdial operation fails:\n   *   - \"Agent not configured for outbound calls\" if isOutboundEnabledForAgent is false\n   *   - \"Invalid phone number format\" if destination is not in E.164 format\n   *   - \"Agent not in Available state\" if agent's state is not Available\n   * @public\n   * @example\n   * ```typescript\n   * // Initialize and prepare agent\n   * const cc = webex.cc;\n   * await cc.register();\n   * await cc.stationLogin({\n   *   teamId: 'team123',\n   *   loginOption: 'BROWSER'\n   * });\n   *\n   * // Set Available state before outbound call\n   * await cc.setAgentState({\n   *   state: 'Available',\n   *   auxCodeId: '0'\n   * });\n   *\n   * // Make outbound call with full error handling\n   * try {\n   *   // Verify agent is properly configured for outdial\n   *   if (!cc.agentConfig.isOutboundEnabledForAgent) {\n   *     throw new Error('Agent not configured for outbound calls');\n   *   }\n   *\n   *   // Start the outbound call\n   *   const destination = '+1234567890';\n   *   const task = await cc.startOutdial(destination, origin);\n   *\n   *   // Listen for all relevant task events\n   *   task.on('task:ringing', () => {\n   *     console.log('Call is ringing');\n   *     updateCallStatus('Ringing...');\n   *   });\n   *\n   *   task.on('task:established', () => {\n   *     console.log('Call connected');\n   *     updateCallStatus('Connected');\n   *     enableCallControls(); // Show mute, hold, transfer buttons\n   *   });\n   *\n   *   task.on('task:hold', () => {\n   *     console.log('Call placed on hold');\n   *     updateCallStatus('On Hold');\n   *   });\n   *\n   *   task.on('task:error', (error) => {\n   *     console.error('Call error:', error);\n   *     updateCallStatus('Error');\n   *     showErrorDialog(error.message);\n   *   });\n   *\n   *   task.on('task:ended', () => {\n   *     console.log('Call ended');\n   *     updateCallStatus('Call Ended');\n   *     resetCallControls();\n   *\n   *     // Handle wrap-up if required\n   *     if (task.data.wrapUpRequired) {\n   *       showWrapupForm();\n   *     }\n   *   });\n   *\n   *   // Example call control usage\n   *   function handleMuteToggle() {\n   *     await task.toggleMute();\n   *   }\n   *\n   *   function handleHoldToggle() {\n   *     if (task.data.isOnHold) {\n   *       await task.resume();\n   *     } else {\n   *       await task.hold();\n   *     }\n   *   }\n   *\n   *   async function handleTransfer() {\n   *     // Get available queues for transfer\n   *     const queues = await cc.getQueues();\n   *\n   *     // Transfer to first available queue\n   *     if (queues.length > 0) {\n   *       await task.transfer({\n   *         to: queues[0].queueId,\n   *         destinationType: 'QUEUE'\n   *       });\n   *     }\n   *   }\n   *\n   * } catch (error) {\n   *   console.error('Outdial failed:', error);\n   *   showErrorNotification('Failed to place call: ' + error.message);\n   * }\n   * ```\n   */\n  public async startOutdial(destination: string, origin: string): Promise<TaskResponse> {\n    LoggerProxy.info('Starting outbound dial', {\n      module: CC_FILE,\n      method: METHODS.START_OUTDIAL,\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n      ]);\n\n      // Construct the outdial payload.\n      const outDialPayload: DialerPayload = {\n        destination,\n        origin,\n        entryPointId: this.agentConfig.outDialEp,\n        direction: OUTDIAL_DIRECTION,\n        attributes: ATTRIBUTES,\n        mediaType: OUTDIAL_MEDIA_TYPE,\n        outboundType: OUTBOUND_TYPE,\n      };\n\n      const result = await this.services.dialer.startOutdial({data: outDialPayload});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n          destination,\n          origin,\n          mediaType: OUTDIAL_MEDIA_TYPE,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(`Outbound dial completed successfully`, {\n        module: CC_FILE,\n        method: METHODS.START_OUTDIAL,\n        trackingId: result.trackingId,\n        interactionId: result.data?.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          destination,\n          origin,\n          mediaType: OUTDIAL_MEDIA_TYPE,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, METHODS.START_OUTDIAL, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches outdial ANI (Automatic Number Identification) entries for an outdial ANI ID.\n   *\n   * This method retrieves the list of phone numbers that can be used as caller ID when making\n   * outbound calls. The ANI data is associated with an outdial ANI ID and can be filtered\n   * and paginated as needed.\n   *\n   * @param {string} outdialANI - The outdial ANI ID to fetch ANI data for\n   * @param {number} [page] - Optional page number for pagination (0-based)\n   * @param {number} [pageSize] - Optional number of items per page\n   * @param {string} [search] - Optional search term to filter results by name or number\n   * @param {string} [filter] - Optional filter string\n   * @param {string} [attributes] - Optional attributes to include in response\n   * @returns {Promise<OutdialAniEntriesResponse>} Promise resolving to outdial ANI response containing:\n   *   - data: Array of ANI entries with number and name\n   *   - meta: Pagination metadata\n   * @throws {Error} If the operation fails or agent is not registered\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * await cc.register();\n   *\n   * // Get agent profile to obtain outdial ANI ID\n   * const agentProfile = cc.agentConfig;\n   * const outdialANI = agentProfile.outdialANIId;\n   *\n   * // Basic usage - get all ANI data for an outdial ANI ID\n   * const aniData = await cc.getOutdialAniEntries({ outdialANI });\n   *\n   * // With pagination and search\n   * const paginatedAni = await cc.getOutdialAniEntries({\n   *   outdialANI,\n   *   page: 0,\n   *   pageSize: 50,\n   *   search: '555' // search for numbers containing '555'\n   * });\n   *\n   * // Process the results\n   * paginatedAni.forEach(ani => {\n   *   console.log(`ANI: ${ani.number} - ${ani.name}`);\n   * });\n   * ```\n   */\n  public async getOutdialAniEntries(params: OutdialAniParams): Promise<OutdialAniEntriesResponse> {\n    const {outdialANI, page, pageSize, search, filter, attributes} = params;\n\n    LoggerProxy.info('Fetching outdial ANI entries', {\n      module: CC_FILE,\n      method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n    });\n\n    const orgId = this.$webex.credentials.getOrgId();\n\n    if (!orgId) {\n      LoggerProxy.error('Org ID not found.', {\n        module: CC_FILE,\n        method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      throw new Error('Org ID not found.');\n    }\n\n    try {\n      const result = await this.services.config.getOutdialAniEntries(orgId, {\n        outdialANI,\n        page,\n        pageSize,\n        search,\n        filter,\n        attributes,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,\n        {\n          outdialANI,\n          resultCount: result?.length || 0,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(`Successfully retrieved outdial ANI entries for ANI ID ${outdialANI}`, {\n        module: CC_FILE,\n        method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n      });\n\n      return result;\n    } catch (error) {\n      const failure = error.details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          outdialANI,\n          error,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.error(\n        `Failed to fetch outdial ANI entries for ANI ID ${outdialANI} due to: ${error}`,\n        {\n          module: CC_FILE,\n          method: METHODS.GET_OUTDIAL_ANI_ENTRIES,\n          trackingId: failure.trackingId,\n        }\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_OUTDIAL_ANI_ENTRIES,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Uploads logs to help troubleshoot SDK issues.\n   *\n   * This method collects the current SDK logs including network requests, WebSocket\n   * messages, and client-side events, then securely submits them to Webex's diagnostics\n   * service. The returned tracking ID, feedbackID can be provided to Webex support for faster\n   * issue resolution.\n   * @returns Promise<UploadLogsResponse> Resolves with the upload logs response\n   * @throws Error If the upload fails\n   * @public\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   * try {\n   *   await cc.register();\n   * } catch (error) {\n   *   console.error('Error:', error);\n   *   const result = await cc.uploadLogs();\n   *   console.log('Logs uploaded. Tracking ID:', result.trackingId);\n   * }\n   * ```\n   */\n  public async uploadLogs(): Promise<UploadLogsResponse> {\n    return this.webexRequest.uploadLogs();\n  }\n\n  /**\n   * Updates the agent device type and login configuration.\n   * Use this method to change how an agent connects to the contact center system (e.g., switching from browser-based calling to a desk phone extension).\n   *\n   * @param {AgentDeviceUpdate} data Configuration containing:\n   *   - loginOption: New device type ('BROWSER', 'EXTENSION', 'AGENT_DN')\n   *   - dialNumber: Required phone number when using EXTENSION or AGENT_DN\n   *   - teamId: Optional team ID (defaults to current team if not specified)\n   * @returns Promise<UpdateDeviceTypeResponse> Resolves with the device type update response\n   * @throws Error If the update fails\n   * @example\n   * ```typescript\n   * const cc = webex.cc;\n   *\n   * // Switch from browser to extension\n   * try {\n   *   await cc.updateAgentProfile({\n   *     loginOption: 'EXTENSION',\n   *     dialNumber: '1234',      // Required for EXTENSION\n   *     teamId: 'currentTeam'    // Optional: uses current team if not specified\n   *   });\n   * } catch (error) {\n   *   console.error('Failed to update device:', error.message);\n   * }\n   * ```\n   * @public\n   */\n  public async updateAgentProfile(data: AgentProfileUpdate): Promise<UpdateDeviceTypeResponse> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS,\n      METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED,\n    ]);\n\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    LoggerProxy.info(`starting profile update`, {\n      module: CC_FILE,\n      method: METHODS.UPDATE_AGENT_PROFILE,\n      trackingId,\n    });\n\n    try {\n      // Only block if both loginOption AND teamId remain unchanged\n      if (\n        this.webCallingService?.loginOption === data.loginOption &&\n        data.teamId === this.agentConfig.currentTeamId\n      ) {\n        const message =\n          'Will not proceed with device update as new Device type is same as current device type and teamId is same as current teamId';\n        const err = new Error(message) as GenericError;\n        err.details = {\n          type: 'Identical Device Change Failure',\n          orgId: this.$webex.credentials.getOrgId(),\n          trackingId,\n          data: {\n            agentId: this.agentConfig.agentId,\n            reasonCode: 'R002',\n            reason: message,\n          },\n        };\n        throw err;\n      }\n\n      await this.stationLogout({\n        logoutReason: 'User requested agent device change',\n      });\n\n      const loginPayload: AgentLogin = {\n        teamId: data.teamId,\n        loginOption: data.loginOption,\n        dialNumber: data.dialNumber,\n      };\n\n      const resp = await this.stationLogin(loginPayload);\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(resp),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.log(\n        `profile updated successfully with ${loginPayload.loginOption} teamId: ${loginPayload.teamId}`,\n        {\n          module: CC_FILE,\n          method: METHODS.UPDATE_AGENT_PROFILE,\n          trackingId,\n        }\n      );\n\n      const deviceTypeUpdateResponse: UpdateDeviceTypeResponse = {\n        ...resp,\n        type: 'AgentDeviceTypeUpdateSuccess',\n      };\n\n      return deviceTypeUpdateResponse;\n    } catch (error) {\n      const failure = (error as GenericError).details as Failure;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure),\n          loginType: data.loginOption,\n        },\n        ['behavioral', 'business', 'operational']\n      );\n\n      LoggerProxy.error(`error updating profile: ${error}`, {\n        module: CC_FILE,\n        method: METHODS.UPDATE_AGENT_PROFILE,\n        trackingId,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Returns paginated entry points for the organization.\n   * Thin wrapper around internal EntryPoint instance.\n   * @public\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    return this.entryPoint.getEntryPoints(params);\n  }\n\n  /**\n   * Returns paginated contact service queues for the organization.\n   * Thin wrapper around internal Queue instance.\n   * @public\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    return this.queue.getQueues(params);\n  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package/dist/config.js.map

@@ -1 +1 @@
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package/dist/constants.js.map

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