@webex/contact-center 3.10.0-next.18 → 3.10.0-next.19
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/cc.js +1 -0
- package/dist/cc.js.map +1 -1
- package/dist/metrics/behavioral-events.js +12 -0
- package/dist/metrics/behavioral-events.js.map +1 -1
- package/dist/metrics/constants.js +4 -0
- package/dist/metrics/constants.js.map +1 -1
- package/dist/services/task/TaskManager.js +112 -33
- package/dist/services/task/TaskManager.js.map +1 -1
- package/dist/services/task/TaskUtils.js +90 -1
- package/dist/services/task/TaskUtils.js.map +1 -1
- package/dist/services/task/constants.js +3 -1
- package/dist/services/task/constants.js.map +1 -1
- package/dist/services/task/types.js.map +1 -1
- package/dist/types/metrics/constants.d.ts +4 -0
- package/dist/types/services/task/TaskUtils.d.ts +42 -0
- package/dist/types/services/task/constants.d.ts +2 -0
- package/dist/types/services/task/types.d.ts +6 -0
- package/dist/webex.js +1 -1
- package/package.json +1 -1
- package/src/cc.ts +1 -0
- package/src/metrics/behavioral-events.ts +12 -0
- package/src/metrics/constants.ts +4 -0
- package/src/services/task/TaskManager.ts +127 -29
- package/src/services/task/TaskUtils.ts +109 -1
- package/src/services/task/constants.ts +2 -0
- package/src/services/task/types.ts +6 -0
- package/test/unit/spec/cc.ts +1 -0
- package/test/unit/spec/metrics/behavioral-events.ts +14 -0
- package/test/unit/spec/services/task/TaskManager.ts +143 -0
- package/test/unit/spec/services/task/TaskUtils.ts +305 -3
- package/umd/contact-center.min.js +2 -2
- package/umd/contact-center.min.js.map +1 -1
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{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // Conference Tasks\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n\n // EntryPoint API Events\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'fail',\n },\n\n // AddressBook API Events\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'fail',\n },\n\n // Queue API Events\n [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'fail',\n },\n\n // Outdial ANI API Events\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_auto_answer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_auto_answer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // Conference Tasks\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n\n // EntryPoint API Events\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'fail',\n },\n\n // AddressBook API Events\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'fail',\n },\n\n // Queue API Events\n [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'fail',\n },\n\n // Outdial ANI API Events\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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@@ -53,6 +53,8 @@ exports.METRIC_EVENT_NAMES = void 0;
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* @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.
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* @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.
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* @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.
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+
* @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.
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* @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.
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*
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* @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.
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* @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.
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@@ -119,6 +121,8 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
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TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',
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TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',
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TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',
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+
TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',
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+
TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',
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// Conference Tasks
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TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',
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TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',
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@@ -1 +1 @@
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1
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-
{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n STATION_LOGIN_SUCCESS: 'Station Login Success',\n STATION_LOGIN_FAILED: 'Station Login Failed',\n STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n STATION_LOGOUT_FAILED: 'Station Logout Failed',\n STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n AGENT_RONA: 'Agent RONA',\n AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n // Basic Tasks\n TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n TASK_ACCEPT_FAILED: 'Task Accept Failed',\n TASK_DECLINE_SUCCESS: 'Task Decline Success',\n TASK_DECLINE_FAILED: 'Task Decline Failed',\n TASK_END_SUCCESS: 'Task End Success',\n TASK_END_FAILED: 'Task End Failed',\n TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n TASK_HOLD_SUCCESS: 'Task Hold Success',\n TASK_HOLD_FAILED: 'Task Hold Failed',\n TASK_RESUME_SUCCESS: 'Task Resume Success',\n TASK_RESUME_FAILED: 'Task Resume Failed',\n\n // Advanced Tasks\n TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n\n // Conference Tasks\n TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n // WebSocket message events\n WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n // EntryPoint API Events\n ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n // AddressBook API Events\n ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n // Queue API Events\n QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n // Outdial ANI Entries API Events\n OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EAExD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE;AAC/B,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
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{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n STATION_LOGIN_SUCCESS: 'Station Login Success',\n STATION_LOGIN_FAILED: 'Station Login Failed',\n STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n STATION_LOGOUT_FAILED: 'Station Logout Failed',\n STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n AGENT_RONA: 'Agent RONA',\n AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n // Basic Tasks\n TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n TASK_ACCEPT_FAILED: 'Task Accept Failed',\n TASK_DECLINE_SUCCESS: 'Task Decline Success',\n TASK_DECLINE_FAILED: 'Task Decline Failed',\n TASK_END_SUCCESS: 'Task End Success',\n TASK_END_FAILED: 'Task End Failed',\n TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n TASK_HOLD_SUCCESS: 'Task Hold Success',\n TASK_HOLD_FAILED: 'Task Hold Failed',\n TASK_RESUME_SUCCESS: 'Task Resume Success',\n TASK_RESUME_FAILED: 'Task Resume Failed',\n\n // Advanced Tasks\n TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n // Conference Tasks\n TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n // WebSocket message events\n WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n // EntryPoint API Events\n ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n // AddressBook API Events\n ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n // Queue API Events\n QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n // Outdial ANI Entries API Events\n OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE;AAC/B,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
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@@ -55,6 +55,9 @@ class TaskManager extends _events.default {
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55
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getAgentId() {
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56
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return this.agentId;
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57
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}
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58
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setWebRtcEnabled(webRtcEnabled) {
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59
|
+
this.webRtcEnabled = webRtcEnabled;
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}
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61
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handleIncomingWebCall = call => {
|
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const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
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if (currentTask) {
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method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
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interactionId: payload.data.interactionId
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});
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// Check if auto-answer should happen for this task
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const shouldAutoAnswer = (0, _TaskUtils.shouldAutoAnswerTask)(payload.data, this.agentId, this.webCallingService.loginOption, this.webRtcEnabled);
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114
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task = new _.default(this.contact, this.webCallingService, {
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...payload.data,
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wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,
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isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
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isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data),
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isAutoAnswering: shouldAutoAnswer // Set flag before emitting
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}, this.wrapupData, this.agentId);
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{
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const shouldAutoAnswerReserved = (0, _TaskUtils.shouldAutoAnswerTask)(payload.data, this.agentId, this.webCallingService.loginOption, this.webRtcEnabled);
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task = new _.default(this.contact, this.webCallingService, {
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...payload.data,
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isConsulted: false,
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isAutoAnswering: shouldAutoAnswerReserved // Set flag before emitting
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}, this.wrapupData, this.agentId);
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this.taskCollection[payload.data.interactionId] = task;
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if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
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) {
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this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
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this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
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break;
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157
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}
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break;
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158
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case _types2.CC_EVENTS.AGENT_OFFER_CONTACT:
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159
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// We don't have to emit any event here since this will be result of promise.
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160
|
task = this.updateTaskData(task, payload.data);
|
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@@ -152,20 +164,25 @@ class TaskManager extends _events.default {
|
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164
|
interactionId: payload.data?.interactionId
|
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});
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166
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this.emit(_types.TASK_EVENTS.TASK_OFFER_CONTACT, task);
|
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|
+
|
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168
|
+
// Handle auto-answer for offer contact
|
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169
|
+
this.handleAutoAnswer(task);
|
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170
|
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|
|
156
171
|
case _types2.CC_EVENTS.AGENT_OUTBOUND_FAILED:
|
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158
|
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160
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-
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-
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-
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168
|
-
|
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172
|
+
if (task) {
|
|
173
|
+
task = this.updateTaskData(task, payload.data);
|
|
174
|
+
this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED, {
|
|
175
|
+
..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(payload.data),
|
|
176
|
+
taskId: payload.data.interactionId,
|
|
177
|
+
reason: payload.data.reasonCode || payload.data.reason
|
|
178
|
+
}, ['behavioral', 'operational']);
|
|
179
|
+
_loggerProxy.default.log(`Agent outbound failed for task`, {
|
|
180
|
+
module: _constants.TASK_MANAGER_FILE,
|
|
181
|
+
method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
|
|
182
|
+
interactionId: payload.data.interactionId
|
|
183
|
+
});
|
|
184
|
+
task.emit(_types.TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
|
|
185
|
+
}
|
|
169
186
|
break;
|
|
170
187
|
case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
|
|
171
188
|
task = this.updateTaskData(task, payload.data);
|
|
@@ -199,14 +216,16 @@ class TaskManager extends _events.default {
|
|
|
199
216
|
}
|
|
200
217
|
case _types2.CC_EVENTS.CONTACT_ENDED:
|
|
201
218
|
// Update task data
|
|
202
|
-
|
|
203
|
-
|
|
204
|
-
|
|
205
|
-
|
|
219
|
+
if (task) {
|
|
220
|
+
task = this.updateTaskData(task, {
|
|
221
|
+
...payload.data,
|
|
222
|
+
wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
|
|
223
|
+
});
|
|
206
224
|
|
|
207
|
-
|
|
208
|
-
|
|
209
|
-
|
|
225
|
+
// Handle cleanup based on whether task should be deleted
|
|
226
|
+
this.handleTaskCleanup(task);
|
|
227
|
+
task?.emit(_types.TASK_EVENTS.TASK_END, task);
|
|
228
|
+
}
|
|
210
229
|
break;
|
|
211
230
|
case _types2.CC_EVENTS.CONTACT_MERGED:
|
|
212
231
|
task = this.handleContactMerged(task, payload.data);
|
|
@@ -247,6 +266,9 @@ class TaskManager extends _events.default {
|
|
|
247
266
|
isConsulted: true // This ensures that the task is marked as us being requested for a consult
|
|
248
267
|
});
|
|
249
268
|
task.emit(_types.TASK_EVENTS.TASK_OFFER_CONSULT, task);
|
|
269
|
+
|
|
270
|
+
// Handle auto-answer for consult offer
|
|
271
|
+
this.handleAutoAnswer(task);
|
|
250
272
|
break;
|
|
251
273
|
case _types2.CC_EVENTS.AGENT_CONSULTING:
|
|
252
274
|
// Received when agent is in an active consult state
|
|
@@ -466,6 +488,63 @@ class TaskManager extends _events.default {
|
|
|
466
488
|
}
|
|
467
489
|
}
|
|
468
490
|
|
|
491
|
+
/**
|
|
492
|
+
* Handles auto-answer logic for incoming tasks
|
|
493
|
+
* Automatically accepts tasks when isAutoAnswering flag is set
|
|
494
|
+
* The flag is set during task creation based on:
|
|
495
|
+
* 1. WebRTC calls with auto-answer enabled in agent profile
|
|
496
|
+
* 2. Agent-initiated WebRTC outdial calls
|
|
497
|
+
* 3. Agent-initiated digital outbound (Email/SMS) without previous transfers
|
|
498
|
+
*
|
|
499
|
+
* @param task - The task to auto-answer
|
|
500
|
+
* @private
|
|
501
|
+
*/
|
|
502
|
+
async handleAutoAnswer(task) {
|
|
503
|
+
if (!task || !task.data || !task.data.isAutoAnswering) {
|
|
504
|
+
return;
|
|
505
|
+
}
|
|
506
|
+
_loggerProxy.default.info(`Auto-answering task`, {
|
|
507
|
+
module: _constants.TASK_MANAGER_FILE,
|
|
508
|
+
method: 'handleAutoAnswer',
|
|
509
|
+
interactionId: task.data.interactionId
|
|
510
|
+
});
|
|
511
|
+
try {
|
|
512
|
+
await task.accept();
|
|
513
|
+
_loggerProxy.default.info(`Task auto-answered successfully`, {
|
|
514
|
+
module: _constants.TASK_MANAGER_FILE,
|
|
515
|
+
method: 'handleAutoAnswer',
|
|
516
|
+
interactionId: task.data.interactionId
|
|
517
|
+
});
|
|
518
|
+
|
|
519
|
+
// Track successful auto-answer
|
|
520
|
+
this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS, {
|
|
521
|
+
taskId: task.data.interactionId,
|
|
522
|
+
mediaType: task.data.interaction.mediaType,
|
|
523
|
+
isAutoAnswered: true
|
|
524
|
+
}, ['behavioral', 'operational']);
|
|
525
|
+
} catch (error) {
|
|
526
|
+
// Reset isAutoAnswering flag on failure
|
|
527
|
+
task.updateTaskData({
|
|
528
|
+
...task.data,
|
|
529
|
+
isAutoAnswering: false
|
|
530
|
+
});
|
|
531
|
+
_loggerProxy.default.error(`Failed to auto-answer task`, {
|
|
532
|
+
module: _constants.TASK_MANAGER_FILE,
|
|
533
|
+
method: 'handleAutoAnswer',
|
|
534
|
+
interactionId: task.data.interactionId,
|
|
535
|
+
error
|
|
536
|
+
});
|
|
537
|
+
|
|
538
|
+
// Track auto-answer failure
|
|
539
|
+
this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED, {
|
|
540
|
+
taskId: task.data.interactionId,
|
|
541
|
+
mediaType: task.data.interaction.mediaType,
|
|
542
|
+
error: error?.message || 'Unknown error',
|
|
543
|
+
isAutoAnswered: false
|
|
544
|
+
}, ['behavioral', 'operational']);
|
|
545
|
+
}
|
|
546
|
+
}
|
|
547
|
+
|
|
469
548
|
/**
|
|
470
549
|
* Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal
|
|
471
550
|
* @param task - The task to clean up
|
|
@@ -479,13 +558,13 @@ class TaskManager extends _events.default {
|
|
|
479
558
|
}
|
|
480
559
|
const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
|
|
481
560
|
const isNew = task.data.interaction.state === 'new';
|
|
482
|
-
const
|
|
561
|
+
const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;
|
|
483
562
|
|
|
484
563
|
// For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
|
|
485
564
|
// If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
|
|
486
565
|
// For non-OUTDIAL: remove if state is 'new'
|
|
487
566
|
// Always remove if secondary EpDn agent
|
|
488
|
-
if (isNew && !(isOutdial &&
|
|
567
|
+
if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
|
|
489
568
|
this.removeTaskFromCollection(task);
|
|
490
569
|
}
|
|
491
570
|
}
|