@webex/contact-center 3.10.0-next.16 → 3.10.0-next.17

package/dist/services/task/TaskManager.js

@@ -154,15 +154,18 @@ class TaskManager extends _events.default {
             this.emit(_types.TASK_EVENTS.TASK_OFFER_CONTACT, task);
             break;
           case _types2.CC_EVENTS.AGENT_OUTBOUND_FAILED:
-            // We don't have to emit any event here since this will be result of promise.
-            if (task.data) {
-              this.removeTaskFromCollection(task);
-            }
+            task = this.updateTaskData(task, payload.data);
+            this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED, {
+              ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(payload.data),
+              taskId: payload.data.interactionId,
+              reason: payload.data.reasonCode || payload.data.reason
+            }, ['behavioral', 'operational']);
             _loggerProxy.default.log(`Agent outbound failed for task`, {
               module: _constants.TASK_MANAGER_FILE,
               method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
-              interactionId: payload.data?.interactionId
+              interactionId: payload.data.interactionId
             });
+            task.emit(_types.TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
             task = this.updateTaskData(task, payload.data);
@@ -476,9 +479,15 @@ class TaskManager extends _events.default {
       task.unregisterWebCallListeners();
       this.webCallingService.cleanUpCall();
     }
-    if (task.data.interaction.state === 'new' || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
-      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
-      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
+    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
+    const isNew = task.data.interaction.state === 'new';
+    const isTerminated = task.data.interaction.isTerminated;
+
+    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
+    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
+    // For non-OUTDIAL: remove if state is 'new'
+    // Always remove if secondary EpDn agent
+    if (isNew && !(isOutdial && isTerminated) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
       this.removeTaskFromCollection(task);
     }
   }

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_","_MetricsManager","_constants3","_TaskUtils","obj","__esModule","default","TaskManager","EventEmitter","constructor","contact","webCallingService","webSocketManager","taskCollection","metricsManager","MetricsManager","getInstance","registerTaskListeners","registerIncomingCallEvent","setWrapupData","wrapupData","setAgentId","agentId","getAgentId","handleIncomingWebCall","call","currentTask","Object","values","find","task","data","interaction","mediaType","mapCallToTask","getCallId","interactionId","LoggerProxy","log","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_INCOMING_WEB_CALL","emit","TASK_EVENTS","TASK_INCOMING","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","event","payload","JSON","parse","type","CC_TASK_EVENTS","includes","info","REGISTER_TASK_LISTENERS","CC_EVENTS","AGENT_CONTACT","Task","wrapUpRequired","participants","isWrapUp","isConferenceInProgress","getIsConferenceInProgress","state","TASK_HYDRATE","AGENT_CONTACT_RESERVED","isConsulted","loginOption","LoginOption","BROWSER","MEDIA_CHANNEL","TELEPHONY","AGENT_OFFER_CONTACT","updateTaskData","TASK_OFFER_CONTACT","AGENT_OUTBOUND_FAILED","removeTaskFromCollection","AGENT_CONTACT_ASSIGNED","TASK_ASSIGNED","AGENT_CONTACT_UNASSIGNED","TASK_END","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","eventTypeToMetricMap","metricEventName","trackEvent","METRIC_EVENT_NAMES","getCommonTrackingFieldForAQMResponse","taskId","reason","handleTaskCleanup","TASK_REJECT","CONTACT_ENDED","isSecondaryEpDnAgent","CONTACT_MERGED","handleContactMerged","AGENT_CONTACT_HELD","TASK_HOLD","AGENT_CONTACT_UNHELD","TASK_RESUME","AGENT_VTEAM_TRANSFERRED","AGENT_CTQ_CANCEL_FAILED","TASK_CONSULT_QUEUE_FAILED","AGENT_CONSULT_CREATED","TASK_CONSULT_CREATED","AGENT_OFFER_CONSULT","TASK_OFFER_CONSULT","AGENT_CONSULTING","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CONSULT_ENDED","TASK_CONSULT_END","AGENT_CTQ_CANCELLED","TASK_CONSULT_QUEUE_CANCELLED","AGENT_WRAPUP","AGENT_WRAPPEDUP","cancelAutoWrapupTimer","TASK_WRAPPEDUP","CONTACT_RECORDING_PAUSED","TASK_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","TASK_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","TASK_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","TASK_RECORDING_RESUME_FAILED","AGENT_CONSULT_CONFERENCING","TASK_CONFERENCE_ESTABLISHING","AGENT_CONSULT_CONFERENCED","TASK_CONFERENCE_STARTED","AGENT_CONSULT_CONFERENCE_FAILED","TASK_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","isPrimary","isParticipantInMainInteraction","TASK_CONFERENCE_ENDED","PARTICIPANT_JOINED_CONFERENCE","TASK_PARTICIPANT_JOINED","PARTICIPANT_LEFT_CONFERENCE","checkParticipantNotInInteraction","TASK_PARTICIPANT_LEFT","PARTICIPANT_LEFT_CONFERENCE_FAILED","TASK_PARTICIPANT_LEFT_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","TASK_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","TASK_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","TASK_POST_CALL_ACTIVITY","taskData","undefined","warn","UPDATE_TASK_DATA","error","childInteractionId","TASK_MERGED","REMOVE_TASK_FROM_COLLECTION","unregisterWebCallListeners","cleanUpCall","getTask","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired:\n                payload.data.interaction.state !== 'new' &&\n                !isSecondaryEpDnAgent(payload.data.interaction),\n            });\n\n            // Handle cleanup based on whether task should be deleted\n            this.handleTaskCleanup(task);\n\n            task?.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    if (task.data.interaction.state === 'new' || isSecondaryEpDnAgent(task.data.interaction)) {\n      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reasonCode || payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data.interactionId,\n            });\n            task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired:\n                payload.data.interaction.state !== 'new' &&\n                !isSecondaryEpDnAgent(payload.data.interaction),\n            });\n\n            // Handle cleanup based on whether task should be deleted\n            this.handleTaskCleanup(task);\n\n            task?.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const isTerminated = task.data.interaction.isTerminated;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && isTerminated)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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package/dist/services/task/types.js

@@ -112,6 +112,7 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
   TASK_EVENTS["TASK_RECORDING_RESUMED"] = "task:recordingResumed";
   TASK_EVENTS["TASK_RECORDING_RESUME_FAILED"] = "task:recordingResumeFailed";
   TASK_EVENTS["TASK_REJECT"] = "task:rejected";
+  TASK_EVENTS["TASK_OUTDIAL_FAILED"] = "task:outdialFailed";
   TASK_EVENTS["TASK_HYDRATE"] = "task:hydrate";
   TASK_EVENTS["TASK_OFFER_CONTACT"] = "task:offerContact";
   TASK_EVENTS["TASK_CONFERENCE_ESTABLISHING"] = "task:conferenceEstablishing";

package/dist/services/task/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AAqavB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AA0EA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}
+{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when an outdial call fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {\n   *   console.log('Outdial failed:', reason);\n   *   // Handle outdial failure\n   * });\n   * ```\n   */\n  TASK_OUTDIAL_FAILED = 'task:outdialFailed',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AAibvB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AA0EA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}

package/dist/types/services/task/types.d.ts

@@ -313,6 +313,17 @@ export declare enum TASK_EVENTS {
      * ```
      */
     TASK_REJECT = "task:rejected",
+    /**
+     * Triggered when an outdial call fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {
+     *   console.log('Outdial failed:', reason);
+     *   // Handle outdial failure
+     * });
+     * ```
+     */
+    TASK_OUTDIAL_FAILED = "task:outdialFailed",
     /**
      * Triggered when a task is populated with data
      * @example

package/dist/webex.js

@@ -29,7 +29,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.10.0-next.16`
+  version: `3.10.0-next.17`
 });
 
 /**

package/package.json

@@ -80,5 +80,5 @@
     "typedoc": "^0.25.0",
     "typescript": "4.9.5"
   },
-  "version": "3.10.0-next.16"
+  "version": "3.10.0-next.17"
 }

package/src/services/task/TaskManager.ts

@@ -201,15 +201,22 @@ export default class TaskManager extends EventEmitter {
             this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);
             break;
           case CC_EVENTS.AGENT_OUTBOUND_FAILED:
-            // We don't have to emit any event here since this will be result of promise.
-            if (task.data) {
-              this.removeTaskFromCollection(task);
-            }
+            task = this.updateTaskData(task, payload.data);
+            this.metricsManager.trackEvent(
+              METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,
+              {
+                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),
+                taskId: payload.data.interactionId,
+                reason: payload.data.reasonCode || payload.data.reason,
+              },
+              ['behavioral', 'operational']
+            );
             LoggerProxy.log(`Agent outbound failed for task`, {
               module: TASK_MANAGER_FILE,
               method: METHODS.REGISTER_TASK_LISTENERS,
-              interactionId: payload.data?.interactionId,
+              interactionId: payload.data.interactionId,
             });
+            task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
             break;
           case CC_EVENTS.AGENT_CONTACT_ASSIGNED:
             task = this.updateTaskData(task, payload.data);
@@ -553,9 +560,15 @@ export default class TaskManager extends EventEmitter {
       this.webCallingService.cleanUpCall();
     }
 
-    if (task.data.interaction.state === 'new' || isSecondaryEpDnAgent(task.data.interaction)) {
-      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
-      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
+    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
+    const isNew = task.data.interaction.state === 'new';
+    const isTerminated = task.data.interaction.isTerminated;
+
+    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
+    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
+    // For non-OUTDIAL: remove if state is 'new'
+    // Always remove if secondary EpDn agent
+    if ((isNew && !(isOutdial && isTerminated)) || isSecondaryEpDnAgent(task.data.interaction)) {
       this.removeTaskFromCollection(task);
     }
   }