@webex/cc-task 1.28.0-next.2 → 1.28.0-next.21

package/dist/types/OutdialCall/index.d.ts

@@ -1,3 +1,4 @@
 import React from 'react';
-declare const OutdialCall: React.FunctionComponent;
+import { OutdialProps } from '../task.types';
+declare const OutdialCall: React.FunctionComponent<OutdialProps>;
 export { OutdialCall };

package/dist/types/Utils/constants.d.ts

@@ -2,3 +2,14 @@ export declare const MEDIA_TYPE_TELEPHONY = "telephony";
 export declare const MEDIA_TYPE_CHAT = "chat";
 export declare const MEDIA_TYPE_EMAIL = "email";
 export declare const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;
+export declare enum DestinationAgentType {
+    EP_DN = "EpDn",
+    EPDN = "EPDN",
+    ENTRY_POINT = "EntryPoint",
+    EP = "EP"
+}
+export declare const TIMER_LABEL_WRAP_UP = "Wrap Up";
+export declare const TIMER_LABEL_POST_CALL = "Post Call";
+export declare const TIMER_LABEL_CONSULT_ON_HOLD = "Consult on Hold";
+export declare const TIMER_LABEL_CONSULT_REQUESTED = "Consult Requested";
+export declare const TIMER_LABEL_CONSULTING = "Consulting";

package/dist/types/Utils/task-util.d.ts

@@ -11,9 +11,9 @@ export declare function getAcceptButtonVisibility(isBrowser: boolean, isPhoneDev
  */
 export declare function getDeclineButtonVisibility(isBrowser: boolean, webRtcEnabled: boolean, isCall: boolean): Visibility;
 /**
- * Get visibility for End button
+ * Get visibility for End button (matches Agent Desktop behavior)
  */
-export declare function getEndButtonVisibility(isBrowser: boolean, isEndCallEnabled: boolean, isCall: boolean, isConsultInitiatedOrAcceptedOrBeingConsulted: boolean, isConferenceInProgress: boolean, isConsultCompleted: boolean, isHeld: boolean): Visibility;
+export declare function getEndButtonVisibility(isBrowser: boolean, isEndCallEnabled: boolean, isCall: boolean, isConsultInitiatedOrAcceptedOrBeingConsulted: boolean, isConferenceInProgress: boolean, isConsultCompleted: boolean, isHeld: boolean, consultCallHeld: boolean, task?: ITask, agentId?: string): Visibility;
 /**
  * Get visibility for Mute/Unmute button
  */

package/dist/types/Utils/timer-utils.d.ts

@@ -0,0 +1,29 @@
+import { ITask } from '@webex/cc-store';
+import { ControlVisibility } from '@webex/cc-components';
+/**
+ * Timer data structure containing label and timestamp
+ */
+export interface TimerData {
+    label: string | null;
+    timestamp: number;
+}
+/**
+ * Calculate state timer label and timestamp based on task state.
+ * Priority: Wrap Up > Post Call
+ *
+ * @param currentTask - The current task object
+ * @param controlVisibility - Control visibility flags
+ * @param agentId - The current agent ID
+ * @returns TimerData object with label and timestamp
+ */
+export declare function calculateStateTimerData(currentTask: ITask | null, controlVisibility: ControlVisibility | null, agentId: string): TimerData;
+/**
+ * Calculate consult timer label and timestamp based on consult state.
+ * Handles consult on hold vs active consulting states.
+ *
+ * @param currentTask - The current task object
+ * @param controlVisibility - Control visibility flags
+ * @param agentId - The current agent ID
+ * @returns TimerData object with label and timestamp
+ */
+export declare function calculateConsultTimerData(currentTask: ITask | null, controlVisibility: ControlVisibility | null, agentId: string): TimerData;

package/dist/types/Utils/useHoldTimer.d.ts

@@ -0,0 +1,9 @@
+import { ITask } from '@webex/cc-store';
+/**
+ * Custom hook to manage hold timer using a Web Worker
+ * Prioritizes consult hold over main call hold
+ *
+ * @param currentTask - The current task object
+ * @returns holdTime - The elapsed time in seconds since the call was put on hold
+ */
+export declare const useHoldTimer: (currentTask: ITask | null) => number;

package/dist/types/helper.d.ts

@@ -1,5 +1,5 @@
-import { ITask } from '@webex/contact-center';
-import { useCallControlProps, UseTaskListProps, UseTaskProps, useOutdialCallProps } from './task.types';
+import { AddressBookEntriesResponse, AddressBookEntrySearchParams, ITask } from '@webex/contact-center';
+import { useCallControlProps, UseTaskListProps, UseTaskProps, useOutdialCallProps, TargetType } from './task.types';
 import { BuddyDetails, DestinationType, PaginatedListParams, Participant } from '@webex/cc-store';
 import { OutdialAniEntriesResponse } from '@webex/contact-center/dist/types/services/config/types';
 export declare const useTaskList: (props: UseTaskListProps) => {
@@ -14,6 +14,7 @@ export declare const useIncomingTask: (props: UseTaskProps) => {
     accept: () => void;
     reject: () => void;
     isBrowser: boolean;
+    isDeclineButtonEnabled: boolean;
 };
 export declare const useCallControl: (props: useCallControlProps) => {
     currentTask: ITask;
@@ -26,6 +27,7 @@ export declare const useCallControl: (props: useCallControlProps) => {
     isRecording: boolean;
     setIsRecording: import("react").Dispatch<import("react").SetStateAction<boolean>>;
     buddyAgents: BuddyDetails[];
+    loadingBuddyAgents: boolean;
     loadBuddyAgents: () => Promise<void>;
     transferCall: (to: string, type: DestinationType) => Promise<void>;
     consultCall: (consultDestination: string, destinationType: DestinationType, allowParticipantsToInteract: boolean) => Promise<void>;
@@ -39,8 +41,12 @@ export declare const useCallControl: (props: useCallControlProps) => {
     setConsultAgentName: import("react").Dispatch<import("react").SetStateAction<string>>;
     holdTime: number;
     startTimestamp: number;
-    lastTargetType: "agent" | "queue";
-    setLastTargetType: import("react").Dispatch<import("react").SetStateAction<"agent" | "queue">>;
+    stateTimerLabel: string;
+    stateTimerTimestamp: number;
+    consultTimerLabel: string;
+    consultTimerTimestamp: number;
+    lastTargetType: TargetType;
+    setLastTargetType: import("react").Dispatch<import("react").SetStateAction<TargetType>>;
     controlVisibility: {
         accept: import("@webex/cc-components").Visibility;
         decline: import("@webex/cc-components").Visibility;
@@ -73,7 +79,7 @@ export declare const useCallControl: (props: useCallControlProps) => {
     secondsUntilAutoWrapup: number;
     cancelAutoWrapup: () => void;
     conferenceParticipants: Participant[];
-    getAddressBookEntries: ({ page, pageSize, search }: PaginatedListParams) => Promise<import("@webex/contact-center").AddressBookEntriesResponse>;
+    getAddressBookEntries: ({ page, pageSize, search }: PaginatedListParams) => Promise<AddressBookEntriesResponse>;
     getEntryPoints: ({ page, pageSize, search }: PaginatedListParams) => Promise<import("@webex/contact-center").EntryPointListResponse>;
     getQueuesFetcher: ({ page, pageSize, search }: PaginatedListParams) => Promise<{
         data: import("@webex/contact-center").ContactServiceQueue[];
@@ -94,4 +100,6 @@ export declare const useCallControl: (props: useCallControlProps) => {
 export declare const useOutdialCall: (props: useOutdialCallProps) => {
     startOutdial: (destination: string, origin?: string) => void;
     getOutdialANIEntries: () => Promise<OutdialAniEntriesResponse>;
+    getAddressBookEntries: (params: AddressBookEntrySearchParams) => Promise<AddressBookEntriesResponse>;
+    isTelephonyTaskActive: boolean;
 };

package/dist/types/task.types.d.ts

@@ -6,6 +6,13 @@ export type TaskListProps = Partial<Pick<TaskProps, 'onTaskAccepted' | 'onTaskDe
 export type CallControlProps = Partial<Pick<ControlProps, 'onHoldResume' | 'onEnd' | 'onWrapUp' | 'onRecordingToggle' | 'callControlClassName' | 'callControlConsultClassName' | 'onToggleMute' | 'conferenceEnabled' | 'consultTransferOptions'>>;
 export type useCallControlProps = Pick<ControlProps, 'currentTask' | 'logger' | 'deviceType' | 'featureFlags' | 'isMuted' | 'conferenceEnabled' | 'agentId'> & Partial<Pick<ControlProps, 'onHoldResume' | 'onEnd' | 'onWrapUp' | 'onRecordingToggle' | 'onToggleMute'>>;
 export type useOutdialCallProps = Pick<OutdialCallProps, 'cc' | 'logger'>;
+export interface OutdialProps {
+    /**
+     * Flag to determine if the address book is enabled.
+     * Defaults to true if not provided.
+     */
+    isAddressBookEnabled?: boolean;
+}
 /**
  * Helper interface for device type checks
  */
@@ -14,3 +21,13 @@ export interface DeviceTypeFlags {
     isAgentDN: boolean;
     isExtension: boolean;
 }
+/**
+ * Target types for consult/transfer operations
+ */
+export declare const TARGET_TYPE: {
+    readonly AGENT: "agent";
+    readonly QUEUE: "queue";
+    readonly ENTRY_POINT: "entryPoint";
+    readonly DIAL_NUMBER: "dialNumber";
+};
+export type TargetType = (typeof TARGET_TYPE)[keyof typeof TARGET_TYPE];

package/package.json

@@ -2,7 +2,7 @@
   "name": "@webex/cc-task",
   "description": "Webex Contact Center Widgets: Task",
   "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
-  "version": "1.28.0-next.2",
+  "version": "1.28.0-next.21",
   "main": "dist/index.js",
   "types": "dist/types/index.d.ts",
   "publishConfig": {
@@ -23,8 +23,8 @@
     "deploy:npm": "yarn npm publish"
   },
   "dependencies": {
-    "@webex/cc-components": "1.28.0-next.2",
-    "@webex/cc-store": "1.28.0-next.1",
+    "@webex/cc-components": "1.28.0-next.19",
+    "@webex/cc-store": "1.28.0-next.11",
     "mobx-react-lite": "^4.1.0",
     "react-error-boundary": "^6.0.0"
   },
@@ -39,7 +39,7 @@
     "@testing-library/react": "16.0.1",
     "@types/jest": "29.5.14",
     "@types/react-test-renderer": "18",
-    "@webex/test-fixtures": "0.0.0-next.0",
+    "@webex/test-fixtures": "0.0.0-next.1",
     "babel-jest": "29.7.0",
     "babel-loader": "9.2.1",
     "eslint": "^9.20.1",