@webex/cc-store 1.28.0-rtt.2 → 1.28.0-task-refactor.1

package/dist/types/constants.d.ts

@@ -1,13 +1,3 @@
-export declare const TASK_STATE_CONSULT = "consult";
-export declare const TASK_STATE_CONSULTING = "consulting";
-export declare const TASK_STATE_CONSULT_COMPLETED = "consultCompleted";
-export declare const INTERACTION_STATE_WRAPUP = "wrapUp";
-export declare const INTERACTION_STATE_POST_CALL = "post_call";
-export declare const INTERACTION_STATE_CONNECTED = "connected";
-export declare const INTERACTION_STATE_CONFERENCE = "conference";
-export declare const CONSULT_STATE_INITIATED = "consultInitiated";
-export declare const CONSULT_STATE_COMPLETED = "consultCompleted";
-export declare const CONSULT_STATE_CONFERENCING = "conferencing";
 export declare const RELATIONSHIP_TYPE_CONSULT = "consult";
 export declare const AGENT = "Agent";
 export declare const CUSTOMER = "Customer";

package/dist/types/store.d.ts

@@ -1,5 +1,5 @@
 import { ITask } from '@webex/contact-center';
-import { IContactCenter, Team, IdleCode, InitParams, IStore, ILogger, IWrapupCode, ICustomState, AgentLoginProfile, WithWebex, RealtimeTranscriptionData, RealtimeTranscriptLine } from './store.types';
+import { IContactCenter, Team, IdleCode, InitParams, IStore, ILogger, IWrapupCode, ICustomState, AgentLoginProfile, WithWebex } from './store.types';
 declare class Store implements IStore {
     private static instance;
     teams: Team[];
@@ -21,6 +21,10 @@ declare class Store implements IStore {
     isQueueConsultInProgress: boolean;
     isDeclineButtonEnabled: boolean;
     currentConsultQueueId: string;
+    lastConsultDestination: {
+        to: string;
+        destinationType: string;
+    } | null;
     consultStartTimeStamp: any;
     lastStateChangeTimestamp?: number;
     lastIdleCodeChangeTimestamp?: number;
@@ -36,8 +40,6 @@ declare class Store implements IStore {
     isMuted: boolean;
     isDigitalChannelsInitialized: boolean;
     dataCenter: string;
-    realtimeTranscriptionData: RealtimeTranscriptionData;
-    realtimeTranscriptLines: RealtimeTranscriptLine[];
     constructor();
     static getInstance(): Store;
     registerCC(webex?: WithWebex['webex']): Promise<void>;

package/dist/types/store.types.d.ts

@@ -1,4 +1,4 @@
-import { AgentLogin, Profile, BuddyDetails, ContactServiceQueue, ITask, BuddyAgents, BuddyAgentsResponse, StateChange, Logout, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook } from '@webex/contact-center';
+import { AgentLogin, Profile, BuddyDetails, ContactServiceQueue, ITask, BuddyAgents, BuddyAgentsResponse, StateChange, Logout, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook, TASK_EVENTS, TaskUIControls, TaskUIControlState, InteractionUIControls, TaskUILeg, getDefaultUIControls } from '@webex/contact-center';
 import { OutdialAniEntriesResponse, OutdialAniParams } from 'node_modules/@webex/contact-center/dist/types/services/config/types';
 import { DestinationType } from 'node_modules/@webex/contact-center/dist/types/services/task/types';
 import { AgentProfileUpdate, LogContext, SetStateResponse, StationLoginResponse, StationLogoutResponse, Team, UpdateDeviceTypeResponse } from 'node_modules/@webex/contact-center/dist/types/types';
@@ -55,43 +55,6 @@ type IdleCode = {
     isSystem: boolean;
     isDefault: boolean;
 };
-type RealtimeTranscriptionData = {
-    content?: string;
-    conversationId?: string;
-    isFinal?: boolean;
-    languageCode?: string;
-    messageId?: string;
-    orgId?: string;
-    publishTimestamp?: number | string;
-    role?: string;
-    trackingId?: string;
-    utteranceId?: string;
-};
-type RealtimeTranscriptionEventPayload = {
-    data?: {
-        agentId?: string;
-        content?: string;
-        publishTimestamp?: number | string;
-        role?: string;
-        data?: RealtimeTranscriptionData;
-        notifDetails?: {
-            actionEvent?: string;
-        };
-        notifType?: string;
-        orgId?: string;
-    };
-    orgId?: string;
-    trackingId?: string;
-    type?: string;
-};
-type RealtimeTranscriptLine = {
-    messageId: string;
-    role: string;
-    caller: string;
-    content: string;
-    publishTimestamp: number;
-    conversationId?: string;
-};
 interface IStore {
     featureFlags: {
         [key: string]: boolean;
@@ -118,6 +81,10 @@ interface IStore {
     isQueueConsultInProgress: boolean;
     isDeclineButtonEnabled: boolean;
     currentConsultQueueId: string;
+    lastConsultDestination: {
+        to: string;
+        destinationType: DestinationType;
+    } | null;
     consultStartTimeStamp?: number;
     callControlAudio: MediaStream | null;
     isEndConsultEnabled: boolean;
@@ -127,8 +94,6 @@ interface IStore {
     isAddressBookEnabled: boolean;
     isDigitalChannelsInitialized: boolean;
     dataCenter: string;
-    realtimeTranscriptionData: RealtimeTranscriptionData;
-    realtimeTranscriptLines: RealtimeTranscriptLine[];
     init(params: InitParams, callback: (ccSDK: IContactCenter) => void): Promise<void>;
     registerCC(webex?: WithWebex['webex']): Promise<void>;
 }
@@ -165,48 +130,6 @@ interface IWrapupCode {
     id: string;
     name: string;
 }
-declare enum TASK_EVENTS {
-    TASK_INCOMING = "task:incoming",
-    TASK_ASSIGNED = "task:assigned",
-    TASK_MEDIA = "task:media",
-    TASK_HOLD = "task:hold",
-    TASK_UNHOLD = "task:unhold",
-    TASK_CONSULT = "task:consult",
-    TASK_CONSULT_END = "task:consultEnd",
-    TASK_CONSULT_ACCEPTED = "task:consultAccepted",
-    TASK_PAUSE = "task:pause",
-    TASK_RESUME = "task:resume",
-    TASK_END = "task:end",
-    TASK_WRAPUP = "task:wrapup",
-    TASK_REJECT = "task:rejected",
-    TASK_HYDRATE = "task:hydrate",
-    TASK_CONSULTING = "task:consulting",
-    TASK_CONSULT_QUEUE_CANCELLED = "task:consultQueueCancelled",
-    AGENT_CONTACT_ASSIGNED = "AgentContactAssigned",
-    CONTACT_RECORDING_PAUSED = "ContactRecordingPaused",
-    CONTACT_RECORDING_RESUMED = "ContactRecordingResumed",
-    AGENT_WRAPPEDUP = "AgentWrappedUp",
-    AGENT_OFFER_CONTACT = "AgentOfferContact",
-    AGENT_CONSULT_CREATED = "AgentConsultCreated",
-    TASK_RECORDING_PAUSED = "task:recordingPaused",
-    TASK_RECORDING_RESUMED = "task:recordingResumed",
-    TASK_OFFER_CONSULT = "task:offerConsult",
-    TASK_AUTO_ANSWERED = "task:autoAnswered",
-    TASK_CONFERENCE_ESTABLISHING = "task:conferenceEstablishing",
-    TASK_CONFERENCE_STARTED = "task:conferenceStarted",
-    TASK_CONFERENCE_FAILED = "task:conferenceFailed",
-    TASK_CONFERENCE_ENDED = "task:conferenceEnded",
-    TASK_PARTICIPANT_JOINED = "task:participantJoined",
-    TASK_PARTICIPANT_LEFT = "task:participantLeft",
-    TASK_CONFERENCE_TRANSFERRED = "task:conferenceTransferred",
-    TASK_CONFERENCE_TRANSFER_FAILED = "task:conferenceTransferFailed",
-    TASK_CONFERENCE_END_FAILED = "task:conferenceEndFailed",
-    TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed",
-    TASK_MERGED = "task:merged",
-    TASK_POST_CALL_ACTIVITY = "task:postCallActivity",
-    TASK_OUTDIAL_FAILED = "task:outdialFailed",
-    REAL_TIME_TRANSCRIPTION = "REAL_TIME_TRANSCRIPTION"
-}
 declare enum CC_EVENTS {
     AGENT_DN_REGISTERED = "agent:dnRegistered",
     AGENT_LOGOUT_SUCCESS = "agent:logoutSuccess",
@@ -238,6 +161,7 @@ type AgentLoginProfile = {
         social: number;
         telephony: number;
     };
+    agentProfileID?: string;
 };
 type PaginatedListParams = {
     page: number;
@@ -270,18 +194,8 @@ declare const ERROR_TRIGGERING_IDLE_CODES: {
     CHANNEL_FAILURE: string;
     RONA: string;
 };
-export type { IContactCenter, ITask, Profile, Team, AgentLogin, WithWebex, IdleCode, InitParams, IStore, ILogger, IWrapupCode, IStoreWrapper, ICustomState, DestinationType, BuddyDetails, ContactServiceQueue, AgentLoginProfile, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, IWebex, PaginatedListParams, FetchPaginatedList, TransformPaginatedData, RealtimeTranscriptionData, RealtimeTranscriptionEventPayload, RealtimeTranscriptLine, };
-export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
-export declare enum ConsultStatus {
-    NO_CONSULTATION_IN_PROGRESS = "No consultation in progress",
-    BEING_CONSULTED = "beingConsulted",
-    CONSULT_INITIATED = "consultInitiated",
-    BEING_CONSULTED_ACCEPTED = "beingConsultedAccepted",
-    CONSULT_ACCEPTED = "consultAccepted",
-    CONNECTED = "connected",
-    CONFERENCE = "conference",
-    CONSULT_COMPLETED = "consultCompleted"
-}
+export type { IContactCenter, ITask, Profile, Team, AgentLogin, WithWebex, IdleCode, InitParams, IStore, ILogger, IWrapupCode, IStoreWrapper, ICustomState, DestinationType, BuddyDetails, ContactServiceQueue, AgentLoginProfile, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, IWebex, PaginatedListParams, FetchPaginatedList, TransformPaginatedData, TaskUIControls, TaskUIControlState, InteractionUIControls, TaskUILeg, };
+export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, getDefaultUIControls, };
 export type Participant = {
     id: string;
     pType: 'Customer' | 'Agent' | string;

package/dist/types/storeEventsWrapper.d.ts

@@ -1,4 +1,4 @@
-import { IStoreWrapper, IStore, InitParams, TASK_EVENTS, CC_EVENTS, IWrapupCode, WithWebex, ICustomState, IdleCode, IContactCenter, ITask, BuddyDetails, ContactServiceQueue, ContactServiceQueueSearchParams, EntryPointListResponse, EntryPointSearchParams, AddressBookEntriesResponse, AddressBookEntrySearchParams, AgentLoginProfile, RealtimeTranscriptionEventPayload } from './store.types';
+import { IStoreWrapper, IStore, InitParams, TASK_EVENTS, CC_EVENTS, IWrapupCode, WithWebex, ICustomState, IdleCode, IContactCenter, ITask, BuddyDetails, ContactServiceQueue, ContactServiceQueueSearchParams, EntryPointListResponse, EntryPointSearchParams, AddressBookEntriesResponse, AddressBookEntrySearchParams, AgentLoginProfile } from './store.types';
 declare class StoreWrapper implements IStoreWrapper {
     store: IStore;
     onIncomingTask: ({ task }: {
@@ -9,7 +9,6 @@ declare class StoreWrapper implements IStoreWrapper {
     onTaskAssigned?: (task: ITask) => void;
     onTaskSelected?: (task: ITask, isClicked: boolean) => void;
     onErrorCallback?: (widgetName: string, error: Error) => void;
-    private realtimeTranscriptionListeners;
     constructor();
     get featureFlags(): {
         [key: string]: boolean;
@@ -39,10 +38,12 @@ declare class StoreWrapper implements IStoreWrapper {
     get isDeclineButtonEnabled(): boolean;
     get isDigitalChannelsInitialized(): boolean;
     get dataCenter(): string;
-    get realtimeTranscriptionData(): import("./store.types").RealtimeTranscriptionData;
-    get realtimeTranscriptLines(): import("./store.types").RealtimeTranscriptLine[];
     setDataCenter: (value: string) => void;
     get currentConsultQueueId(): string;
+    get lastConsultDestination(): {
+        to: string;
+        destinationType: import("node_modules/@webex/contact-center/dist/types/services/task/types").DestinationType;
+    };
     get isEndConsultEnabled(): boolean;
     get allowConsultToQueue(): boolean;
     get agentProfile(): AgentLoginProfile;
@@ -68,6 +69,10 @@ declare class StoreWrapper implements IStoreWrapper {
     setIsQueueConsultInProgress: (value: boolean) => void;
     setIsDeclineButtonEnabled: (value: boolean) => void;
     setCurrentConsultQueueId: (queueId: string | null) => void;
+    setLastConsultDestination: (destination: {
+        to: string;
+        destinationType: string;
+    } | null) => void;
     setState: (state: ICustomState | IdleCode) => void;
     setIncomingTaskCb: (callback: ({ task }: {
         task: ITask;
@@ -101,6 +106,8 @@ declare class StoreWrapper implements IStoreWrapper {
      * Register all task event listeners
      * @param task - The task to register event listeners for
      */
+    handleUIControlsUpdated: () => void;
+    handleSwitchCall: () => void;
     private registerTaskEventListeners;
     handleIncomingTask: (event: any) => void;
     handleStateChange: (data: any) => void;
@@ -109,8 +116,6 @@ declare class StoreWrapper implements IStoreWrapper {
     handleTaskHydrate: (event: any) => void;
     handleTaskReject: (task: ITask, reason: string) => void;
     handleOutdialFailed: (reason: string) => void;
-    private findTranscriptPosition;
-    handleRealtimeTranscription: (payload: NonNullable<RealtimeTranscriptionEventPayload["data"]>) => void;
     getBuddyAgents: (mediaType?: string) => Promise<Array<BuddyDetails>>;
     getQueues: (mediaType?: string, params?: ContactServiceQueueSearchParams) => Promise<{
         data: ContactServiceQueue[];

package/dist/types/task-utils.d.ts

@@ -5,7 +5,6 @@ import { ITask, Participant } from './store.types';
  * @returns Whether the task is incoming
  */
 export declare const isIncomingTask: (task: ITask, agentId: string) => boolean;
-export declare function getConsultMPCState(task: ITask, agentId: string): string;
 /**
  * Checks if the current agent is a secondary agent in a consultation scenario.
  * Secondary agents are those who were consulted (not the original call owner).
@@ -16,13 +15,8 @@ export declare function isSecondaryAgent(task: ITask): boolean;
 /**
  * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
  * This is specifically for telephony consultations to external numbers/entry points.
- * @param {Object} task - The task object containing interaction details
- * @returns {boolean} True if this is a secondary EP-DN agent in telephony consultation
  */
 export declare function isSecondaryEpDnAgent(task: ITask): boolean;
-export declare function getTaskStatus(task: ITask, agentId: string): string;
-export declare function getConsultStatus(task: ITask, agentId: string): string;
-export declare function getIsConferenceInProgress(task: ITask): boolean;
 /**
  * Retrieves the list of active conference participants excluding the current agent
  * Filters out customers, supervisors, VVAs, and participants who have left
@@ -32,20 +26,9 @@ export declare function getIsConferenceInProgress(task: ITask): boolean;
  * @returns Array of active agent participants in the conference
  */
 export declare const getConferenceParticipants: (task: ITask, agentId: string) => Participant[];
-/**
- * Counts the number of active agent participants in the conference
- * Excludes customers, supervisors, VVAs, and participants who have left
- *
- * @param task - The task object containing interaction data
- * @returns Count of active agent participants
- */
-export declare function getConferenceParticipantsCount(task: ITask): number;
-export declare function getIsCustomerInCall(task: ITask): boolean;
-export declare function getIsConsultInProgress(task: ITask): boolean;
 export declare function isInteractionOnHold(task: ITask): boolean;
 export declare const setmTypeForEPDN: (task: ITask, mType: string) => string;
 export declare const findMediaResourceId: (task: ITask, mType: string) => string;
-export declare const findHoldStatus: (task: ITask, mType: string, agentId: string) => boolean;
 /**
  * Finds the hold timestamp for a specific media type (mainCall, consult, etc.)
  * Used for timer alignment in Consult & Conference scenarios to match Agent Desktop behavior.

package/package.json

@@ -2,7 +2,7 @@
   "name": "@webex/cc-store",
   "description": "Webex Contact Center Widgets: Widgets Store",
   "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
-  "version": "1.28.0-rtt.2",
+  "version": "1.28.0-task-refactor.1",
   "main": "dist/index.js",
   "types": "dist/types/index.d.ts",
   "publishConfig": {
@@ -23,7 +23,7 @@
     "deploy:npm": "yarn npm publish"
   },
   "dependencies": {
-    "@webex/contact-center": "3.12.0-next.1",
+    "@webex/contact-center": "3.12.0-task-refactor.7",
     "mobx": "6.13.5",
     "typescript": "5.6.3"
   },
@@ -38,7 +38,7 @@
     "@testing-library/react": "16.0.1",
     "@types/jest": "29.5.14",
     "@types/react-test-renderer": "18",
-    "@webex/test-fixtures": "0.0.0-rtt.1",
+    "@webex/test-fixtures": "0.0.0-task-refactor.1",
     "babel-jest": "29.7.0",
     "babel-loader": "9.2.1",
     "eslint": "^9.20.1",