@webex/cc-store 1.28.0-next.3 → 1.28.0-next.30

package/package.json

@@ -2,7 +2,7 @@
   "name": "@webex/cc-store",
   "description": "Webex Contact Center Widgets: Widgets Store",
   "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
-  "version": "1.28.0-next.3",
+  "version": "1.28.0-next.30",
   "main": "dist/index.js",
   "types": "dist/types/index.d.ts",
   "publishConfig": {
@@ -18,12 +18,12 @@
     "build": "yarn run -T tsc",
     "build:src": "yarn run clean:dist && webpack",
     "build:watch": "webpack --watch",
-    "test:unit": "tsc --project tsconfig.test.json && jest --coverage",
+    "test:unit": "tsc --project tsconfig.test.json && NODE_ENV=test jest --coverage",
     "test:styles": "eslint",
     "deploy:npm": "yarn npm publish"
   },
   "dependencies": {
-    "@webex/contact-center": "3.10.0-next.20",
+    "@webex/contact-center": "3.12.0-next.109",
     "mobx": "6.13.5",
     "typescript": "5.6.3"
   },
@@ -38,6 +38,7 @@
     "@testing-library/react": "16.0.1",
     "@types/jest": "29.5.14",
     "@types/react-test-renderer": "18",
+    "@webex/event-dictionary-ts": "^1.0.2191",
     "@webex/test-fixtures": "0.0.0-next.1",
     "babel-jest": "29.7.0",
     "babel-loader": "9.2.1",

package/dist/types/constants.d.ts

@@ -1,25 +0,0 @@
-export declare const TASK_STATE_CONSULT = "consult";
-export declare const TASK_STATE_CONSULTING = "consulting";
-export declare const TASK_STATE_CONSULT_COMPLETED = "consultCompleted";
-export declare const INTERACTION_STATE_WRAPUP = "wrapUp";
-export declare const INTERACTION_STATE_POST_CALL = "post_call";
-export declare const INTERACTION_STATE_CONNECTED = "connected";
-export declare const INTERACTION_STATE_CONFERENCE = "conference";
-export declare const CONSULT_STATE_INITIATED = "consultInitiated";
-export declare const CONSULT_STATE_COMPLETED = "consultCompleted";
-export declare const CONSULT_STATE_CONFERENCING = "conferencing";
-export declare const RELATIONSHIP_TYPE_CONSULT = "consult";
-export declare const AGENT = "Agent";
-export declare const CUSTOMER = "Customer";
-export declare const SUPERVISOR = "Supervisor";
-/**
- * Virtual Voice Assistant (VVA) - Automated participant type
- * Used to identify bot/automated participants in interactions
- */
-export declare const VVA = "VVA";
-/**
- * Participant types to exclude from active agent participant counts
- * Used for filtering conference participants and consult operations
- */
-export declare const EXCLUDED_PARTICIPANT_TYPES: string[];
-export declare const MEDIA_TYPE_CONSULT = "consult";

package/dist/types/index.d.ts

@@ -1,4 +0,0 @@
-import store from './storeEventsWrapper';
-export * from './store.types';
-export * from './task-utils';
-export default store;

package/dist/types/store.d.ts

@@ -1,42 +0,0 @@
-import { ITask } from '@webex/contact-center';
-import { IContactCenter, Team, IdleCode, InitParams, IStore, ILogger, IWrapupCode, ICustomState, AgentLoginProfile, WithWebex } from './store.types';
-declare class Store implements IStore {
-    private static instance;
-    teams: Team[];
-    loginOptions: string[];
-    cc: IContactCenter;
-    logger: ILogger;
-    idleCodes: IdleCode[];
-    agentId: string;
-    currentTheme: string;
-    wrapupCodes: IWrapupCode[];
-    currentTask: ITask;
-    isAgentLoggedIn: boolean;
-    deviceType: string;
-    teamId: string;
-    taskList: Record<string, ITask>;
-    dialNumber: string;
-    currentState: string;
-    customState: ICustomState;
-    isQueueConsultInProgress: boolean;
-    isDeclineButtonEnabled: boolean;
-    currentConsultQueueId: string;
-    consultStartTimeStamp: any;
-    lastStateChangeTimestamp?: number;
-    lastIdleCodeChangeTimestamp?: number;
-    showMultipleLoginAlert: boolean;
-    callControlAudio: MediaStream | null;
-    featureFlags: {
-        [key: string]: boolean;
-    };
-    isEndConsultEnabled: boolean;
-    isAddressBookEnabled: boolean;
-    allowConsultToQueue: boolean;
-    agentProfile: AgentLoginProfile;
-    isMuted: boolean;
-    constructor();
-    static getInstance(): Store;
-    registerCC(webex?: WithWebex['webex']): Promise<void>;
-    init(options: InitParams, setupEventListeners: any): Promise<void>;
-}
-export default Store;

package/dist/types/store.types.d.ts

@@ -1,243 +0,0 @@
-import { AgentLogin, Profile, BuddyDetails, ContactServiceQueue, ITask, BuddyAgents, BuddyAgentsResponse, StateChange, Logout, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook } from '@webex/contact-center';
-import { OutdialAniEntriesResponse, OutdialAniParams } from 'node_modules/@webex/contact-center/dist/types/services/config/types';
-import { DestinationType } from 'node_modules/@webex/contact-center/dist/types/services/task/types';
-import { AgentProfileUpdate, LogContext, SetStateResponse, StationLoginResponse, StationLogoutResponse, Team, UpdateDeviceTypeResponse } from 'node_modules/@webex/contact-center/dist/types/types';
-interface IContactCenter {
-    on: (event: string, callback: (data: any) => void) => void;
-    off: (event: string, callback?: (data: any) => void) => void;
-    updateAgentProfile(data: AgentProfileUpdate): Promise<UpdateDeviceTypeResponse>;
-    stationLogin(data: AgentLogin): Promise<StationLoginResponse>;
-    deregister(): Promise<void>;
-    stationLogout(data: Logout): Promise<StationLogoutResponse>;
-    LoggerProxy: ILogger;
-    register(): Promise<Profile>;
-    taskManager: {
-        getAllTasks: () => Record<string, ITask>;
-    };
-    getBuddyAgents(data: BuddyAgents): Promise<BuddyAgentsResponse>;
-    getQueues(params?: ContactServiceQueueSearchParams): Promise<ContactServiceQueuesResponse>;
-    getEntryPoints(params?: EntryPointSearchParams): Promise<EntryPointListResponse>;
-    addressBook: AddressBook;
-    agentConfig?: {
-        regexUS: RegExp | string;
-        agentId: string;
-        outdialANIId: string;
-    };
-    setAgentState(data: StateChange): Promise<SetStateResponse>;
-    getOutdialAniEntries(params: OutdialAniParams): Promise<OutdialAniEntriesResponse>;
-}
-type IWebex = {
-    cc: IContactCenter;
-    once: (event: string, callback: (data: any) => void) => void;
-};
-type ILogger = {
-    log: (message: string, context?: LogContext) => void;
-    info: (message: string, context?: LogContext) => void;
-    warn: (message: string, context?: LogContext) => void;
-    trace: (message: string, context?: LogContext) => void;
-    error: (message: string, context?: LogContext) => void;
-};
-type WithWebex = {
-    webex: {
-        cc: IContactCenter;
-        logger: ILogger;
-    };
-};
-type WithWebexConfig = {
-    webexConfig: any;
-    access_token: string;
-};
-type InitParams = WithWebex | WithWebexConfig;
-type IdleCode = {
-    name: string;
-    id: string;
-    isSystem: boolean;
-    isDefault: boolean;
-};
-interface IStore {
-    featureFlags: {
-        [key: string]: boolean;
-    };
-    teams: Team[];
-    loginOptions: string[];
-    cc: IContactCenter;
-    idleCodes: IdleCode[];
-    agentId: string;
-    logger: ILogger;
-    wrapupCodes: IWrapupCode[];
-    currentTask: ITask;
-    taskList: Record<string, ITask>;
-    isAgentLoggedIn: boolean;
-    deviceType: string;
-    teamId: string;
-    dialNumber: string;
-    currentState: string;
-    lastStateChangeTimestamp?: number;
-    lastIdleCodeChangeTimestamp?: number;
-    showMultipleLoginAlert: boolean;
-    currentTheme: string;
-    customState: ICustomState;
-    isQueueConsultInProgress: boolean;
-    isDeclineButtonEnabled: boolean;
-    currentConsultQueueId: string;
-    consultStartTimeStamp?: number;
-    callControlAudio: MediaStream | null;
-    isEndConsultEnabled: boolean;
-    allowConsultToQueue: boolean;
-    agentProfile: AgentLoginProfile;
-    isMuted: boolean;
-    isAddressBookEnabled: boolean;
-    init(params: InitParams, callback: (ccSDK: IContactCenter) => void): Promise<void>;
-    registerCC(webex?: WithWebex['webex']): Promise<void>;
-}
-interface IStoreWrapper extends IStore {
-    store: IStore;
-    onErrorCallback?: (widgetName: string, error: Error) => void;
-    setCurrentTask(task: ITask): void;
-    refreshTaskList(): void;
-    getBuddyAgents(mediaType?: string): Promise<BuddyDetails[]>;
-    getQueues(mediaType?: string, params?: ContactServiceQueueSearchParams): Promise<ContactServiceQueuesResponse>;
-    getEntryPoints(params?: EntryPointSearchParams): Promise<EntryPointListResponse>;
-    getAddressBookEntries(params?: AddressBookEntrySearchParams): Promise<AddressBookEntriesResponse>;
-    setDeviceType(option: string): void;
-    setDialNumber(input: string): void;
-    setCurrentState(state: string): void;
-    setLastStateChangeTimestamp(timestamp: number): void;
-    setLastIdleCodeChangeTimestamp(timestamp: number): void;
-    setShowMultipleLoginAlert(value: boolean): void;
-    setCurrentTheme(theme: string): void;
-    setIsAgentLoggedIn(value: boolean): void;
-    setWrapupCodes(wrapupCodes: IWrapupCode[]): void;
-    setState(state: IdleCode | ICustomState): void;
-    setConsultStartTimeStamp(timestamp: number): void;
-    setAgentProfile(profile: Profile): void;
-    setTeamId(id: string): void;
-    setIsMuted(value: boolean): void;
-    setIsDeclineButtonEnabled(value: boolean): void;
-    setOnError(callback: (widgetName: string, error: Error) => void): void;
-}
-interface IWrapupCode {
-    id: string;
-    name: string;
-}
-declare enum TASK_EVENTS {
-    TASK_INCOMING = "task:incoming",
-    TASK_ASSIGNED = "task:assigned",
-    TASK_MEDIA = "task:media",
-    TASK_HOLD = "task:hold",
-    TASK_UNHOLD = "task:unhold",
-    TASK_CONSULT = "task:consult",
-    TASK_CONSULT_END = "task:consultEnd",
-    TASK_CONSULT_ACCEPTED = "task:consultAccepted",
-    TASK_PAUSE = "task:pause",
-    TASK_RESUME = "task:resume",
-    TASK_END = "task:end",
-    TASK_WRAPUP = "task:wrapup",
-    TASK_REJECT = "task:rejected",
-    TASK_HYDRATE = "task:hydrate",
-    TASK_CONSULTING = "task:consulting",
-    TASK_CONSULT_QUEUE_CANCELLED = "task:consultQueueCancelled",
-    AGENT_CONTACT_ASSIGNED = "AgentContactAssigned",
-    CONTACT_RECORDING_PAUSED = "ContactRecordingPaused",
-    CONTACT_RECORDING_RESUMED = "ContactRecordingResumed",
-    AGENT_WRAPPEDUP = "AgentWrappedUp",
-    AGENT_OFFER_CONTACT = "AgentOfferContact",
-    AGENT_CONSULT_CREATED = "AgentConsultCreated",
-    TASK_RECORDING_PAUSED = "task:recordingPaused",
-    TASK_RECORDING_RESUMED = "task:recordingResumed",
-    TASK_OFFER_CONSULT = "task:offerConsult",
-    TASK_AUTO_ANSWERED = "task:autoAnswered",
-    TASK_CONFERENCE_ESTABLISHING = "task:conferenceEstablishing",
-    TASK_CONFERENCE_STARTED = "task:conferenceStarted",
-    TASK_CONFERENCE_FAILED = "task:conferenceFailed",
-    TASK_CONFERENCE_ENDED = "task:conferenceEnded",
-    TASK_PARTICIPANT_JOINED = "task:participantJoined",
-    TASK_PARTICIPANT_LEFT = "task:participantLeft",
-    TASK_CONFERENCE_TRANSFERRED = "task:conferenceTransferred",
-    TASK_CONFERENCE_TRANSFER_FAILED = "task:conferenceTransferFailed",
-    TASK_CONFERENCE_END_FAILED = "task:conferenceEndFailed",
-    TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed",
-    TASK_MERGED = "task:merged",
-    TASK_POST_CALL_ACTIVITY = "task:postCallActivity",
-    TASK_OUTDIAL_FAILED = "task:outdialFailed"
-}
-declare enum CC_EVENTS {
-    AGENT_DN_REGISTERED = "agent:dnRegistered",
-    AGENT_LOGOUT_SUCCESS = "agent:logoutSuccess",
-    AGENT_STATION_LOGIN_SUCCESS = "agent:stationLoginSuccess",
-    AGENT_MULTI_LOGIN = "agent:multiLogin",
-    AGENT_STATE_CHANGE = "agent:stateChange",
-    AGENT_RELOGIN_SUCCESS = "agent:reloginSuccess",
-    AGENT_OFFER_CONSULT = "AgentOfferConsult"
-}
-interface ICustomStateSet {
-    name: string;
-    developerName: string;
-}
-interface ICustomStateReset {
-    reset: boolean;
-}
-type ICustomState = ICustomStateSet | ICustomStateReset;
-declare const ENGAGED_LABEL = "ENGAGED";
-declare const ENGAGED_USERNAME = "Engaged";
-type AgentLoginProfile = {
-    agentName?: string;
-    orgId?: string;
-    profileType?: string;
-    deviceType?: string;
-    roles?: Array<string>;
-    mmProfile?: {
-        chat: number;
-        email: number;
-        social: number;
-        telephony: number;
-    };
-};
-type PaginatedListParams = {
-    page: number;
-    pageSize: number;
-    search?: string;
-};
-type FetchPaginatedList<T> = (params: PaginatedListParams) => Promise<{
-    data: T[];
-    meta?: {
-        page?: number;
-        totalPages?: number;
-    };
-}>;
-type TransformPaginatedData<T, U> = (item: T, page: number, index: number) => U;
-declare const DIAL_NUMBER: string;
-declare const EXTENSION: string;
-declare const DESKTOP: string;
-declare const MEDIA_TYPE_TELEPHONY_LOWER = "telephony";
-declare const MEDIA_TYPE_TELEPHONY_UPPER = "TELEPHONY";
-declare const DEVICE_TYPE_BROWSER = "BROWSER";
-declare const AGENT_STATE_AVAILABLE = "Available";
-declare const LoginOptions: {
-    [key: string]: string;
-};
-declare const ERROR_TRIGGERING_IDLE_CODES: {
-    INVALID_NUMBER: string;
-    UNAVAILABLE: string;
-    DECLINED: string;
-    BUSY: string;
-    CHANNEL_FAILURE: string;
-    RONA: string;
-};
-export type { IContactCenter, ITask, Profile, Team, AgentLogin, WithWebex, IdleCode, InitParams, IStore, ILogger, IWrapupCode, IStoreWrapper, ICustomState, DestinationType, BuddyDetails, ContactServiceQueue, AgentLoginProfile, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, IWebex, PaginatedListParams, FetchPaginatedList, TransformPaginatedData, };
-export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
-export declare enum ConsultStatus {
-    NO_CONSULTATION_IN_PROGRESS = "No consultation in progress",
-    BEING_CONSULTED = "beingConsulted",
-    CONSULT_INITIATED = "consultInitiated",
-    BEING_CONSULTED_ACCEPTED = "beingConsultedAccepted",
-    CONSULT_ACCEPTED = "consultAccepted",
-    CONNECTED = "connected",
-    CONFERENCE = "conference",
-    CONSULT_COMPLETED = "consultCompleted"
-}
-export type Participant = {
-    id: string;
-    pType: 'Customer' | 'Agent' | string;
-    name?: string;
-};

package/dist/types/storeEventsWrapper.d.ts

@@ -1,121 +0,0 @@
-import { IStoreWrapper, IStore, InitParams, TASK_EVENTS, CC_EVENTS, IWrapupCode, WithWebex, ICustomState, IdleCode, IContactCenter, ITask, BuddyDetails, ContactServiceQueue, ContactServiceQueueSearchParams, EntryPointListResponse, EntryPointSearchParams, AddressBookEntriesResponse, AddressBookEntrySearchParams, AgentLoginProfile } from './store.types';
-declare class StoreWrapper implements IStoreWrapper {
-    store: IStore;
-    onIncomingTask: ({ task }: {
-        task: ITask;
-    }) => void;
-    onTaskRejected?: (task: ITask, reason: string) => void;
-    onOutdialFailed?: (reason: string) => void;
-    onTaskAssigned?: (task: ITask) => void;
-    onTaskSelected?: (task: ITask, isClicked: boolean) => void;
-    onErrorCallback?: (widgetName: string, error: Error) => void;
-    constructor();
-    get featureFlags(): {
-        [key: string]: boolean;
-    };
-    get teams(): import("node_modules/@webex/contact-center/dist/types/types").Team[];
-    get loginOptions(): string[];
-    get cc(): IContactCenter;
-    get logger(): import("./store.types").ILogger;
-    get idleCodes(): IdleCode[];
-    get agentId(): string;
-    get deviceType(): string;
-    get teamId(): string;
-    get dialNumber(): string;
-    get wrapupCodes(): IWrapupCode[];
-    get currentTask(): ITask;
-    get isAgentLoggedIn(): boolean;
-    get taskList(): Record<string, ITask>;
-    get currentState(): string;
-    get lastStateChangeTimestamp(): number;
-    get lastIdleCodeChangeTimestamp(): number;
-    get showMultipleLoginAlert(): boolean;
-    get currentTheme(): string;
-    get customState(): ICustomState;
-    get consultStartTimeStamp(): number;
-    get callControlAudio(): MediaStream;
-    get isQueueConsultInProgress(): boolean;
-    get isDeclineButtonEnabled(): boolean;
-    get currentConsultQueueId(): string;
-    get isEndConsultEnabled(): boolean;
-    get allowConsultToQueue(): boolean;
-    get agentProfile(): AgentLoginProfile;
-    get isMuted(): boolean;
-    get isAddressBookEnabled(): boolean;
-    setIsMuted: (value: boolean) => void;
-    setCurrentTheme: (theme: string) => void;
-    setShowMultipleLoginAlert: (value: boolean) => void;
-    setDeviceType: (option: string) => void;
-    setTeamId: (id: string) => void;
-    setDialNumber: (input: string) => void;
-    setCurrentState: (state: string) => void;
-    setLastStateChangeTimestamp: (timestamp: number) => void;
-    setLastIdleCodeChangeTimestamp: (timestamp: number) => void;
-    setIsAgentLoggedIn: (value: boolean) => void;
-    setCurrentTask: (task: ITask | null, isClicked?: boolean) => void;
-    setOnError: (callback: (widgetName: string, error: Error) => void) => void;
-    refreshTaskList: () => void;
-    setWrapupCodes: (wrapupCodes: IWrapupCode[]) => void;
-    setConsultStartTimeStamp: (timestamp: number) => void;
-    setCallControlAudio: (audio: MediaStream | null) => void;
-    setIsQueueConsultInProgress: (value: boolean) => void;
-    setIsDeclineButtonEnabled: (value: boolean) => void;
-    setCurrentConsultQueueId: (queueId: string | null) => void;
-    setState: (state: ICustomState | IdleCode) => void;
-    setIncomingTaskCb: (callback: ({ task }: {
-        task: ITask;
-    }) => void) => void;
-    setTaskRejected: (callback: ((task: ITask, reason: string) => void) | undefined) => void;
-    setOutdialFailed: (callback: ((reason: string) => void) | undefined) => void;
-    setTaskAssigned: (callback: ((task: ITask) => void) | undefined) => void;
-    setTaskSelected: (callback: ((task: ITask, isClicked?: boolean) => void) | undefined) => void;
-    setCCCallback: (event: CC_EVENTS | TASK_EVENTS, callback: any) => void;
-    setTaskCallback: (event: TASK_EVENTS, callback: any, taskId: string) => void;
-    setAgentProfile: (profile: AgentLoginProfile) => void;
-    removeCCCallback: (event: CC_EVENTS) => void;
-    removeTaskCallback: (event: TASK_EVENTS, callback: any, taskId: string) => void;
-    init(options: InitParams): Promise<void>;
-    registerCC: (webex?: WithWebex["webex"]) => Promise<void>;
-    handleTaskRemove: (taskToRemove: ITask) => void;
-    handleTaskMuteState: (task: ITask) => void;
-    handleTaskEnd: () => void;
-    handleTaskAssigned: (event: any) => void;
-    handleTaskMedia: (track: any) => void;
-    handleConsultCreated: () => void;
-    handleConsulting: () => void;
-    handleConsultEnd: () => void;
-    handleConsultOffer: () => void;
-    handleAutoAnswer: () => void;
-    handleConsultAccepted: (event: any) => void;
-    handleConsultQueueCancelled: () => void;
-    handleConferenceStarted: () => void;
-    handleConferenceEnded: () => void;
-    /**
-     * Register all task event listeners
-     * @param task - The task to register event listeners for
-     */
-    private registerTaskEventListeners;
-    handleIncomingTask: (event: any) => void;
-    handleStateChange: (data: any) => void;
-    handleMultiLoginCloseSession: (data: any) => void;
-    handleTaskMerged: (event: any) => void;
-    handleTaskHydrate: (event: any) => void;
-    handleTaskReject: (task: ITask, reason: string) => void;
-    handleOutdialFailed: (reason: string) => void;
-    getBuddyAgents: (mediaType?: string) => Promise<Array<BuddyDetails>>;
-    getQueues: (mediaType?: string, params?: ContactServiceQueueSearchParams) => Promise<{
-        data: ContactServiceQueue[];
-        meta: {
-            page: number;
-            pageSize: number;
-            total: number;
-            totalPages: number;
-        };
-    }>;
-    getEntryPoints: (params?: EntryPointSearchParams) => Promise<EntryPointListResponse>;
-    getAddressBookEntries: (params?: AddressBookEntrySearchParams) => Promise<AddressBookEntriesResponse>;
-    cleanUpStore: () => void;
-    setupIncomingTaskHandler: (ccSDK: IContactCenter) => void;
-}
-declare const storeWrapper: StoreWrapper;
-export default storeWrapper;

package/dist/types/task-utils.d.ts

@@ -1,57 +0,0 @@
-import { ITask, Participant } from './store.types';
-/**
- * Determines if a task is an incoming task
- * @param task - The task object
- * @returns Whether the task is incoming
- */
-export declare const isIncomingTask: (task: ITask, agentId: string) => boolean;
-export declare function getConsultMPCState(task: ITask, agentId: string): string;
-/**
- * Checks if the current agent is a secondary agent in a consultation scenario.
- * Secondary agents are those who were consulted (not the original call owner).
- * @param {Object} task - The task object containing interaction details
- * @returns {boolean} True if this is a secondary agent (consulted party)
- */
-export declare function isSecondaryAgent(task: ITask): boolean;
-/**
- * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
- * This is specifically for telephony consultations to external numbers/entry points.
- * @param {Object} task - The task object containing interaction details
- * @returns {boolean} True if this is a secondary EP-DN agent in telephony consultation
- */
-export declare function isSecondaryEpDnAgent(task: ITask): boolean;
-export declare function getTaskStatus(task: ITask, agentId: string): string;
-export declare function getConsultStatus(task: ITask, agentId: string): string;
-export declare function getIsConferenceInProgress(task: ITask): boolean;
-/**
- * Retrieves the list of active conference participants excluding the current agent
- * Filters out customers, supervisors, VVAs, and participants who have left
- *
- * @param task - The task object containing interaction data
- * @param agentId - The ID of the current agent to exclude from results
- * @returns Array of active agent participants in the conference
- */
-export declare const getConferenceParticipants: (task: ITask, agentId: string) => Participant[];
-/**
- * Counts the number of active agent participants in the conference
- * Excludes customers, supervisors, VVAs, and participants who have left
- *
- * @param task - The task object containing interaction data
- * @returns Count of active agent participants
- */
-export declare function getConferenceParticipantsCount(task: ITask): number;
-export declare function getIsCustomerInCall(task: ITask): boolean;
-export declare function getIsConsultInProgress(task: ITask): boolean;
-export declare function isInteractionOnHold(task: ITask): boolean;
-export declare const setmTypeForEPDN: (task: ITask, mType: string) => string;
-export declare const findMediaResourceId: (task: ITask, mType: string) => string;
-export declare const findHoldStatus: (task: ITask, mType: string, agentId: string) => boolean;
-/**
- * Finds the hold timestamp for a specific media type (mainCall, consult, etc.)
- * Used for timer alignment in Consult & Conference scenarios to match Agent Desktop behavior.
- *
- * @param task - The task object containing interaction data
- * @param mType - The media type to search for ('mainCall', 'consult', 'conference')
- * @returns The hold timestamp in milliseconds or null if not on hold
- */
-export declare const findHoldTimestamp: (task: ITask, mType: string) => number | null;

package/dist/types/util.d.ts

@@ -1,2 +0,0 @@
-import { Profile } from './store.types';
-export declare function getFeatureFlags(agentProfile: Profile): {};