@webex/cc-store 1.28.0-next.16 → 1.28.0-next.18

package/dist/index.js.LICENSE.txt

@@ -1,3 +1,7 @@
+/*!
+ * Copyright (c) 2015-2020 Cisco Systems, Inc. See LICENSE file
+ */
+
 /*!
  * Copyright (c) 2015-2020 Cisco Systems, Inc. See LICENSE file.
  */

package/dist/types/store.d.ts

@@ -37,6 +37,7 @@ declare class Store implements IStore {
     isDigitalChannelsInitialized: boolean;
     dataCenter: string;
     realtimeTranscriptionData: Partial<RealTimeTranscriptionData>[];
+    acceptedCampaignIds: Set<string>;
     constructor();
     static getInstance(): Store;
     registerCC(webex?: WithWebex['webex']): Promise<void>;

package/dist/types/store.types.d.ts

@@ -1,6 +1,6 @@
-import { AgentLogin, Profile, BuddyDetails, ContactServiceQueue, ITask, BuddyAgents, BuddyAgentsResponse, StateChange, Logout, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook } from '@webex/contact-center';
+import { AgentLogin, Profile, BuddyDetails, ContactServiceQueue, ITask, BuddyAgents, BuddyAgentsResponse, StateChange, Logout, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook, TaskResponse } from '@webex/contact-center';
 import { OutdialAniEntriesResponse, OutdialAniParams } from 'node_modules/@webex/contact-center/dist/types/services/config/types';
-import { DestinationType } from 'node_modules/@webex/contact-center/dist/types/services/task/types';
+import { DestinationType, PreviewContactPayload } from 'node_modules/@webex/contact-center/dist/types/services/task/types';
 import { AgentProfileUpdate, LogContext, SetStateResponse, StationLoginResponse, StationLogoutResponse, Team, UpdateDeviceTypeResponse } from 'node_modules/@webex/contact-center/dist/types/types';
 interface IContactCenter {
     on: (event: string, callback: (data: any) => void) => void;
@@ -26,6 +26,9 @@ interface IContactCenter {
     setAgentState(data: StateChange): Promise<SetStateResponse>;
     getOutdialAniEntries(params: OutdialAniParams): Promise<OutdialAniEntriesResponse>;
     getAccessToken(): Promise<string>;
+    acceptPreviewContact(payload: PreviewContactPayload): Promise<TaskResponse>;
+    skipPreviewContact(payload: PreviewContactPayload): Promise<TaskResponse>;
+    removePreviewContact(payload: PreviewContactPayload): Promise<TaskResponse>;
 }
 type IWebex = {
     cc: IContactCenter;
@@ -112,6 +115,7 @@ interface IStore {
     isDigitalChannelsInitialized: boolean;
     dataCenter: string;
     realtimeTranscriptionData: Partial<RealTimeTranscriptionData>[];
+    acceptedCampaignIds: Set<string>;
     init(params: InitParams, callback: (ccSDK: IContactCenter) => void): Promise<void>;
     registerCC(webex?: WithWebex['webex']): Promise<void>;
 }
@@ -143,6 +147,8 @@ interface IStoreWrapper extends IStore {
     setOnError(callback: (widgetName: string, error: Error) => void): void;
     setDataCenter(value: string): void;
     getAccessToken(): Promise<string>;
+    addAcceptedCampaign(interactionId: string): void;
+    removeAcceptedCampaign(interactionId: string): void;
 }
 interface IWrapupCode {
     id: string;
@@ -188,7 +194,9 @@ declare enum TASK_EVENTS {
     TASK_MERGED = "task:merged",
     TASK_POST_CALL_ACTIVITY = "task:postCallActivity",
     TASK_OUTDIAL_FAILED = "task:outdialFailed",
-    REAL_TIME_TRANSCRIPTION = "REAL_TIME_TRANSCRIPTION"
+    REAL_TIME_TRANSCRIPTION = "REAL_TIME_TRANSCRIPTION",
+    TASK_CAMPAIGN_PREVIEW_RESERVATION = "task:campaignPreviewReservation",
+    TASK_CAMPAIGN_CONTACT_UPDATED = "task:campaignContactUpdated"
 }
 declare enum CC_EVENTS {
     AGENT_DN_REGISTERED = "agent:dnRegistered",
@@ -209,6 +217,8 @@ interface ICustomStateReset {
 type ICustomState = ICustomStateSet | ICustomStateReset;
 declare const ENGAGED_LABEL = "ENGAGED";
 declare const ENGAGED_USERNAME = "Engaged";
+declare const RESERVED_LABEL = "RESERVED";
+declare const RESERVED_USERNAME = "Reserved";
 type AgentLoginProfile = {
     agentName?: string;
     orgId?: string;
@@ -254,7 +264,11 @@ declare const ERROR_TRIGGERING_IDLE_CODES: {
     RONA: string;
 };
 export type { IContactCenter, ITask, Profile, Team, AgentLogin, WithWebex, IdleCode, InitParams, IStore, ILogger, IWrapupCode, IStoreWrapper, ICustomState, DestinationType, BuddyDetails, ContactServiceQueue, AgentLoginProfile, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, IWebex, PaginatedListParams, FetchPaginatedList, TransformPaginatedData, RealTimeTranscriptionData, RealTimeTranscriptionEventPayload, };
-export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
+export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, RESERVED_LABEL, RESERVED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
+/** Outbound type values that identify a campaign preview task. */
+export declare const CAMPAIGN_PREVIEW_OUTBOUND_TYPES: string[];
+/** Campaign type values (from callProcessingDetails) that identify a campaign preview task. */
+export declare const CAMPAIGN_PREVIEW_CAMPAIGN_TYPES: string[];
 export declare enum ConsultStatus {
     NO_CONSULTATION_IN_PROGRESS = "No consultation in progress",
     BEING_CONSULTED = "beingConsulted",

package/dist/types/storeEventsWrapper.d.ts

@@ -40,6 +40,7 @@ declare class StoreWrapper implements IStoreWrapper {
     get isDigitalChannelsInitialized(): boolean;
     get dataCenter(): string;
     get realtimeTranscriptionData(): Partial<import("./store.types").RealTimeTranscriptionData>[];
+    get acceptedCampaignIds(): Set<string>;
     setDataCenter: (value: string) => void;
     get currentConsultQueueId(): string;
     get isEndConsultEnabled(): boolean;
@@ -84,6 +85,18 @@ declare class StoreWrapper implements IStoreWrapper {
     registerCC: (webex?: WithWebex["webex"]) => Promise<void>;
     handleTaskRemove: (taskToRemove: ITask) => void;
     handleTaskMuteState: (task: ITask) => void;
+    /**
+     * Checks if a task is a campaign preview interaction.
+     * Matches agent desktop logic that checks both outboundType and campaignType.
+     */
+    private isCampaignPreview;
+    /**
+     * Handles the campaign preview reservation event (agent accepted the preview).
+     * Transitions state from RESERVED to ENGAGED, matching agent desktop behavior.
+     */
+    addAcceptedCampaign: (interactionId: string) => void;
+    removeAcceptedCampaign: (interactionId: string) => void;
+    handleCampaignPreviewReservation: (event: ITask) => void;
     handleTaskEnd: () => void;
     handleTaskAssigned: (event: any) => void;
     handleTaskMedia: (track: any) => void;
@@ -102,6 +115,15 @@ declare class StoreWrapper implements IStoreWrapper {
      */
     private registerTaskEventListeners;
     handleIncomingTask: (event: any) => void;
+    /**
+     * Handles the initial arrival of a campaign task.
+     * The SDK emits TASK_CAMPAIGN_PREVIEW_RESERVATION for all campaign types.
+     * Only standard and direct preview campaigns should enter RESERVED state
+     * (the agent must explicitly accept/skip the preview contact).
+     * Predictive and progressive campaigns go straight to the regular flow —
+     * they will transition directly to ENGAGED via handleTaskAssigned.
+     */
+    handleIncomingCampaignPreview: (event: ITask) => void;
     handleStateChange: (data: any) => void;
     handleMultiLoginCloseSession: (data: any) => void;
     handleTaskMerged: (event: any) => void;

package/package.json

@@ -2,7 +2,7 @@
   "name": "@webex/cc-store",
   "description": "Webex Contact Center Widgets: Widgets Store",
   "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
-  "version": "1.28.0-next.16",
+  "version": "1.28.0-next.18",
   "main": "dist/index.js",
   "types": "dist/types/index.d.ts",
   "publishConfig": {
@@ -23,7 +23,7 @@
     "deploy:npm": "yarn npm publish"
   },
   "dependencies": {
-    "@webex/contact-center": "3.12.0-next.14",
+    "@webex/contact-center": "3.12.0-next.42",
     "mobx": "6.13.5",
     "typescript": "5.6.3"
   },