@webex/cc-store 1.28.0-ccwidgets.122 → 1.28.0-ccwidgets.123

package/dist/types/constants.d.ts

@@ -0,0 +1,25 @@
+export declare const TASK_STATE_CONSULT = "consult";
+export declare const TASK_STATE_CONSULTING = "consulting";
+export declare const TASK_STATE_CONSULT_COMPLETED = "consultCompleted";
+export declare const INTERACTION_STATE_WRAPUP = "wrapUp";
+export declare const INTERACTION_STATE_POST_CALL = "post_call";
+export declare const INTERACTION_STATE_CONNECTED = "connected";
+export declare const INTERACTION_STATE_CONFERENCE = "conference";
+export declare const CONSULT_STATE_INITIATED = "consultInitiated";
+export declare const CONSULT_STATE_COMPLETED = "consultCompleted";
+export declare const CONSULT_STATE_CONFERENCING = "conferencing";
+export declare const RELATIONSHIP_TYPE_CONSULT = "consult";
+export declare const AGENT = "Agent";
+export declare const CUSTOMER = "Customer";
+export declare const SUPERVISOR = "Supervisor";
+/**
+ * Virtual Voice Assistant (VVA) - Automated participant type
+ * Used to identify bot/automated participants in interactions
+ */
+export declare const VVA = "VVA";
+/**
+ * Participant types to exclude from active agent participant counts
+ * Used for filtering conference participants and consult operations
+ */
+export declare const EXCLUDED_PARTICIPANT_TYPES: string[];
+export declare const MEDIA_TYPE_CONSULT = "consult";

package/dist/types/store.d.ts

@@ -18,9 +18,6 @@ declare class Store implements IStore {
     dialNumber: string;
     currentState: string;
     customState: ICustomState;
-    consultCompleted: boolean;
-    consultInitiated: boolean;
-    consultAccepted: boolean;
     isQueueConsultInProgress: boolean;
     currentConsultQueueId: string;
     consultStartTimeStamp: any;
@@ -28,7 +25,6 @@ declare class Store implements IStore {
     lastIdleCodeChangeTimestamp?: number;
     showMultipleLoginAlert: boolean;
     callControlAudio: MediaStream | null;
-    consultOfferReceived: boolean;
     featureFlags: {
         [key: string]: boolean;
     };

package/dist/types/store.types.d.ts

@@ -77,14 +77,10 @@ interface IStore {
     showMultipleLoginAlert: boolean;
     currentTheme: string;
     customState: ICustomState;
-    consultCompleted: boolean;
-    consultInitiated: boolean;
-    consultAccepted: boolean;
     isQueueConsultInProgress: boolean;
     currentConsultQueueId: string;
     consultStartTimeStamp?: number;
     callControlAudio: MediaStream | null;
-    consultOfferReceived: boolean;
     isEndConsultEnabled: boolean;
     allowConsultToQueue: boolean;
     agentProfile: AgentLoginProfile;
@@ -112,9 +108,6 @@ interface IStoreWrapper extends IStore {
     setIsAgentLoggedIn(value: boolean): void;
     setWrapupCodes(wrapupCodes: IWrapupCode[]): void;
     setState(state: IdleCode | ICustomState): void;
-    setConsultCompleted(value: boolean): void;
-    setConsultInitiated(value: boolean): void;
-    setConsultAccepted(value: boolean): void;
     setConsultStartTimeStamp(timestamp: number): void;
     setAgentProfile(profile: Profile): void;
     setTeamId(id: string): void;
@@ -150,7 +143,19 @@ declare enum TASK_EVENTS {
     AGENT_CONSULT_CREATED = "AgentConsultCreated",
     TASK_RECORDING_PAUSED = "task:recordingPaused",
     TASK_RECORDING_RESUMED = "task:recordingResumed",
-    TASK_OFFER_CONSULT = "task:offerConsult"
+    TASK_OFFER_CONSULT = "task:offerConsult",
+    TASK_CONFERENCE_ESTABLISHING = "task:conferenceEstablishing",
+    TASK_CONFERENCE_STARTED = "task:conferenceStarted",
+    TASK_CONFERENCE_FAILED = "task:conferenceFailed",
+    TASK_CONFERENCE_ENDED = "task:conferenceEnded",
+    TASK_PARTICIPANT_JOINED = "task:participantJoined",
+    TASK_PARTICIPANT_LEFT = "task:participantLeft",
+    TASK_CONFERENCE_TRANSFERRED = "task:conferenceTransferred",
+    TASK_CONFERENCE_TRANSFER_FAILED = "task:conferenceTransferFailed",
+    TASK_CONFERENCE_END_FAILED = "task:conferenceEndFailed",
+    TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed",
+    TASK_MERGED = "task:merged",
+    TASK_POST_CALL_ACTIVITY = "task:postCallActivity"
 }
 declare enum CC_EVENTS {
     AGENT_DN_REGISTERED = "agent:dnRegistered",
@@ -197,7 +202,7 @@ type FetchPaginatedList<T> = (params: PaginatedListParams) => Promise<{
     };
 }>;
 type TransformPaginatedData<T, U> = (item: T, page: number, index: number) => U;
-declare const DIALNUMBER: string;
+declare const DIAL_NUMBER: string;
 declare const EXTENSION: string;
 declare const DESKTOP: string;
 declare const MEDIA_TYPE_TELEPHONY_LOWER = "telephony";
@@ -216,4 +221,19 @@ declare const ERROR_TRIGGERING_IDLE_CODES: {
     RONA: string;
 };
 export type { IContactCenter, ITask, Profile, Team, AgentLogin, WithWebex, IdleCode, InitParams, IStore, ILogger, IWrapupCode, IStoreWrapper, ICustomState, DestinationType, BuddyDetails, ContactServiceQueue, AgentLoginProfile, EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, IWebex, PaginatedListParams, FetchPaginatedList, TransformPaginatedData, };
-export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIALNUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
+export { CC_EVENTS, TASK_EVENTS, ENGAGED_LABEL, ENGAGED_USERNAME, DIAL_NUMBER, EXTENSION, DESKTOP, MEDIA_TYPE_TELEPHONY_LOWER, MEDIA_TYPE_TELEPHONY_UPPER, DEVICE_TYPE_BROWSER, AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, };
+export declare enum ConsultStatus {
+    NO_CONSULTATION_IN_PROGRESS = "No consultation in progress",
+    BEING_CONSULTED = "beingConsulted",
+    CONSULT_INITIATED = "consultInitiated",
+    BEING_CONSULTED_ACCEPTED = "beingConsultedAccepted",
+    CONSULT_ACCEPTED = "consultAccepted",
+    CONNECTED = "connected",
+    CONFERENCE = "conference",
+    CONSULT_COMPLETED = "consultCompleted"
+}
+export type Participant = {
+    id: string;
+    pType: 'Customer' | 'Agent' | string;
+    name?: string;
+};

package/dist/types/storeEventsWrapper.d.ts

@@ -31,12 +31,8 @@ declare class StoreWrapper implements IStoreWrapper {
     get showMultipleLoginAlert(): boolean;
     get currentTheme(): string;
     get customState(): ICustomState;
-    get consultCompleted(): boolean;
-    get consultInitiated(): boolean;
-    get consultAccepted(): boolean;
     get consultStartTimeStamp(): number;
     get callControlAudio(): MediaStream;
-    get consultOfferReceived(): boolean;
     get isQueueConsultInProgress(): boolean;
     get currentConsultQueueId(): string;
     get isEndConsultEnabled(): boolean;
@@ -58,10 +54,6 @@ declare class StoreWrapper implements IStoreWrapper {
     setOnError: (callback: (widgetName: string, error: Error) => void) => void;
     refreshTaskList: () => void;
     setWrapupCodes: (wrapupCodes: IWrapupCode[]) => void;
-    setConsultCompleted: (value: boolean) => void;
-    setConsultInitiated: (value: boolean) => void;
-    setConsultAccepted: (value: boolean) => void;
-    setConsultOfferReceived: (value: boolean) => void;
     setConsultStartTimeStamp: (timestamp: number) => void;
     setCallControlAudio: (audio: MediaStream | null) => void;
     setIsQueueConsultInProgress: (value: boolean) => void;
@@ -80,21 +72,28 @@ declare class StoreWrapper implements IStoreWrapper {
     removeTaskCallback: (event: TASK_EVENTS, callback: any, taskId: string) => void;
     init(options: InitParams): Promise<void>;
     registerCC: (webex?: WithWebex["webex"]) => Promise<void>;
-    handleTaskRemove: (taskId: any) => void;
+    handleTaskRemove: (taskToRemove: ITask) => void;
     handleTaskMuteState: (task: ITask) => void;
     handleTaskEnd: () => void;
     handleTaskAssigned: (event: any) => void;
-    handleTaskWrapUp: (task: any) => void;
     handleTaskMedia: (track: any) => void;
     handleConsultCreated: () => void;
-    handleConsulting: (event: any) => void;
-    handleConsultEnd: (event: any) => void;
+    handleConsulting: () => void;
+    handleConsultEnd: () => void;
     handleConsultOffer: () => void;
     handleConsultAccepted: (event: any) => void;
     handleConsultQueueCancelled: () => void;
+    handleConferenceStarted: () => void;
+    handleConferenceEnded: () => void;
+    /**
+     * Register all task event listeners
+     * @param task - The task to register event listeners for
+     */
+    private registerTaskEventListeners;
     handleIncomingTask: (event: any) => void;
     handleStateChange: (data: any) => void;
     handleMultiLoginCloseSession: (data: any) => void;
+    handleTaskMerged: (event: any) => void;
     handleTaskHydrate: (event: any) => void;
     handleTaskReject: (task: ITask, reason: string) => void;
     getBuddyAgents: (mediaType?: string) => Promise<Array<BuddyDetails>>;

package/dist/types/task-utils.d.ts

@@ -1,7 +1,48 @@
-import { ITask } from './store.types';
+import { ITask, Participant } from './store.types';
 /**
  * Determines if a task is an incoming task
  * @param task - The task object
  * @returns Whether the task is incoming
  */
-export declare const isIncomingTask: (task: ITask) => boolean;
+export declare const isIncomingTask: (task: ITask, agentId: string) => boolean;
+export declare function getConsultMPCState(task: ITask, agentId: string): string;
+/**
+ * Checks if the current agent is a secondary agent in a consultation scenario.
+ * Secondary agents are those who were consulted (not the original call owner).
+ * @param {Object} task - The task object containing interaction details
+ * @returns {boolean} True if this is a secondary agent (consulted party)
+ */
+export declare function isSecondaryAgent(task: ITask): boolean;
+/**
+ * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
+ * This is specifically for telephony consultations to external numbers/entry points.
+ * @param {Object} task - The task object containing interaction details
+ * @returns {boolean} True if this is a secondary EP-DN agent in telephony consultation
+ */
+export declare function isSecondaryEpDnAgent(task: ITask): boolean;
+export declare function getTaskStatus(task: ITask, agentId: string): string;
+export declare function getConsultStatus(task: ITask, agentId: string): string;
+export declare function getIsConferenceInProgress(task: ITask): boolean;
+/**
+ * Retrieves the list of active conference participants excluding the current agent
+ * Filters out customers, supervisors, VVAs, and participants who have left
+ *
+ * @param task - The task object containing interaction data
+ * @param agentId - The ID of the current agent to exclude from results
+ * @returns Array of active agent participants in the conference
+ */
+export declare const getConferenceParticipants: (task: ITask, agentId: string) => Participant[];
+/**
+ * Counts the number of active agent participants in the conference
+ * Excludes customers, supervisors, VVAs, and participants who have left
+ *
+ * @param task - The task object containing interaction data
+ * @returns Count of active agent participants
+ */
+export declare function getConferenceParticipantsCount(task: ITask): number;
+export declare function getIsCustomerInCall(task: ITask): boolean;
+export declare function getIsConsultInProgress(task: ITask): boolean;
+export declare function isInteractionOnHold(task: ITask): boolean;
+export declare const setmTypeForEPDN: (task: ITask, mType: string) => string;
+export declare const findMediaResourceId: (task: ITask, mType: string) => string;
+export declare const findHoldStatus: (task: ITask, mType: string, agentId: string) => boolean;

package/package.json

@@ -2,7 +2,7 @@
   "name": "@webex/cc-store",
   "description": "Webex Contact Center Widgets: Widgets Store",
   "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
-  "version": "1.28.0-ccwidgets.122",
+  "version": "1.28.0-ccwidgets.123",
   "main": "dist/index.js",
   "types": "dist/types/index.d.ts",
   "publishConfig": {
@@ -22,7 +22,7 @@
     "test:styles": "eslint"
   },
   "dependencies": {
-    "@webex/contact-center": "3.9.0-next.18",
+    "@webex/contact-center": "3.10.0-next.8",
     "mobx": "6.13.5",
     "typescript": "5.6.3"
   },