@webex/cc-components 1.28.0-next.43 → 1.28.0-next.45

package/dist/types/components/task/CallControl/CallControlCustom/consult-transfer-popover-hooks.d.ts

@@ -1,48 +1,36 @@
-import { ILogger, FetchPaginatedList, TransformPaginatedData } from '@webex/cc-store';
+import { ILogger, FetchPaginatedList } from '@webex/cc-store';
 import { CategoryType, UseConsultTransferParams } from '../../task.types';
 /**
- * React hook to load, transform and manage paginated data with optional search.
+ * React hook to load and manage paginated SDK data with optional search.
  *
- * @template T - The item type returned by the provided `fetchFunction` (raw API/entity).
- * @template U - The transformed item type stored internally and returned to consumers.
+ * @template T - The item type returned by the provided `fetchFunction`.
  * @param fetchFunction - Fetcher that returns a paginated list of items of type T.
- * @param transformFunction - Mapper that converts each T into U for UI consumption.
  * @param categoryName - Human-readable name used for logging/telemetry.
  * @param logger - Optional logger instance for diagnostics.
- * @returns An object containing the transformed data (U[]), pagination state and helpers.
+ * @returns An object containing SDK response data, pagination state and helpers.
  */
-export declare const usePaginatedData: <T, U>(fetchFunction: FetchPaginatedList<T> | undefined, transformFunction: TransformPaginatedData<T, U>, categoryName: string, logger?: ILogger) => {
-    data: U[];
+export declare const usePaginatedData: <T>(fetchFunction: FetchPaginatedList<T> | undefined, categoryName: string, logger?: ILogger) => {
+    data: T[];
     page: number;
     hasMore: boolean;
     loading: boolean;
     loadData: (currentPage?: any, search?: any, reset?: any) => Promise<void>;
     reset: () => void;
 };
-export declare function useConsultTransferPopover({ showDialNumberTab, showEntryPointTab, getAddressBookEntries, getEntryPoints, getQueues, logger, }: UseConsultTransferParams): {
+export declare function useConsultTransferPopover({ availableCategories, getAddressBookEntries, getEntryPoints, getQueues, logger, }: UseConsultTransferParams): {
     selectedCategory: CategoryType;
     searchQuery: string;
     loadMoreRef: import("react").MutableRefObject<HTMLDivElement>;
     dialNumbers: AddressBookEntry[];
     hasMoreDialNumbers: boolean;
     loadingDialNumbers: boolean;
-    entryPoints: {
-        id: string;
-        name: string;
-    }[];
+    entryPoints: EntryPointRecord[];
     hasMoreEntryPoints: boolean;
     loadingEntryPoints: boolean;
-    queuesData: {
-        id: string;
-        name: string;
-        description?: string;
-    }[];
+    queuesData: ContactServiceQueue[];
     hasMoreQueues: boolean;
     loadingQueues: boolean;
     handleSearchChange: (value: string) => void;
-    handleAgentsClick: () => void;
-    handleQueuesClick: () => void;
-    handleDialNumberClick: () => void;
-    handleEntryPointClick: () => void;
+    handleCategoryChange: (category: CategoryType) => void;
     handleReload: () => void;
 };

package/dist/types/components/task/CallControlCAD/call-control-cad.types.d.ts

@@ -0,0 +1,10 @@
+import { ConferenceParticipantDropTarget } from '@webex/cc-store';
+export type ParticipantRosterSectionProps = {
+    heading: 'Customer' | 'Participants';
+    headingId: string;
+    targets: ConferenceParticipantDropTarget[];
+    pendingParticipantDropId: string | null;
+    participantDropIsPending: boolean;
+    rosterDropDisabled: boolean;
+    onParticipantDropRequest: (target: ConferenceParticipantDropTarget) => void;
+};

package/dist/types/components/task/task.types.d.ts

@@ -1,4 +1,4 @@
-import { ILogger, ITask, IContactCenter, IWrapupCode, BuddyDetails, DestinationType, ContactServiceQueue, AddressBookEntry, EntryPointRecord, FetchPaginatedList, Participant, AddressBookEntrySearchParams, AddressBookEntriesResponse, TaskUIControls } from '@webex/cc-store';
+import { ILogger, ITask, IContactCenter, IWrapupCode, BuddyDetails, DestinationType, ContactServiceQueue, AddressBookEntry, EntryPointRecord, FetchPaginatedList, Participant, ConferenceParticipantDropRoster, ConferenceParticipantDropTarget, AddressBookEntrySearchParams, AddressBookEntriesResponse, TaskUIControls } from '@webex/cc-store';
 import { CampaignErrorType } from './CampaignErrorDialog/campaign-error-dialog.types';
 type Enum<T extends Record<string, unknown>> = T[keyof T];
 /**
@@ -32,6 +32,10 @@ export declare const TARGET_TYPE: {
     readonly DIAL_NUMBER: "dialNumber";
 };
 export type TargetType = (typeof TARGET_TYPE)[keyof typeof TARGET_TYPE];
+export type ParticipantDropAnnouncement = {
+    type: 'success' | 'error';
+    message: string;
+};
 /**
  * Interface representing the TaskProps of a user.
  */
@@ -297,7 +301,7 @@ export interface ControlProps {
     /**
      * Function to load buddy agents
      */
-    loadBuddyAgents: () => Promise<void>;
+    loadBuddyAgents: (action?: 'Consult' | 'Transfer') => Promise<void>;
     /**
      * Function to transfer the call to a destination.
      * @param destination - The destination to transfer the call to.
@@ -419,11 +423,27 @@ export interface ControlProps {
      * List of participants in the conference excluding the agent themselves.
      */
     conferenceParticipants: Participant[];
+    /** Owner-aware conference roster used by the CallControlCAD Drop menu. */
+    conferenceParticipantDropRoster: ConferenceParticipantDropRoster | null;
+    /** Drop target currently waiting for routing-event completion. */
+    pendingParticipantDropId: string | null;
+    /** Generic screen-reader and visible feedback for the most recent Drop request. */
+    participantDropAnnouncement: ParticipantDropAnnouncement | null;
+    /** Customer target currently awaiting explicit confirmation. */
+    participantDropConfirmationTarget: ConferenceParticipantDropTarget | null;
+    /** Whether the current Customer confirmation action is unavailable. */
+    participantDropConfirmationDisabled: boolean;
+    /** Validates a Drop target, opening confirmation for Customer or invoking Drop immediately. */
+    requestParticipantDrop: (target: ConferenceParticipantDropTarget) => Promise<void>;
+    /** Confirms and invokes the currently selected Customer Drop. */
+    confirmParticipantDrop: () => Promise<void>;
+    /** Cancels the currently selected Customer Drop. */
+    cancelParticipantDropConfirmation: () => void;
     /** Fetch paginated address book entries for dial numbers */
     getAddressBookEntries?: FetchPaginatedList<AddressBookEntry>;
     /** Fetch paginated entry points */
     getEntryPoints?: FetchPaginatedList<EntryPointRecord>;
-    /** Fetch paginated queues (filtered by media type in store) */
+    /** Fetch paginated consult/transfer queues from the SDK-owned policy */
     getQueuesFetcher?: FetchPaginatedList<ContactServiceQueue>;
     /**
      * Options to configure consult/transfer popover behavior.
@@ -434,7 +454,7 @@ export interface ControlProps {
      */
     agentId: string;
 }
-export type CallControlComponentProps = Pick<ControlProps, 'currentTask' | 'isHeld' | 'wrapupCodes' | 'toggleHold' | 'toggleRecording' | 'toggleMute' | 'isMuted' | 'endCall' | 'wrapupCall' | 'isRecording' | 'setIsRecording' | 'buddyAgents' | 'loadingBuddyAgents' | 'loadBuddyAgents' | 'transferCall' | 'consultCall' | 'consultConference' | 'switchToMainCall' | 'switchToConsult' | 'exitConference' | 'endConsultCall' | 'consultTransfer' | 'callControlAudio' | 'consultAgentName' | 'setConsultAgentName' | 'holdTime' | 'callControlClassName' | 'callControlConsultClassName' | 'startTimestamp' | 'stateTimerLabel' | 'stateTimerTimestamp' | 'consultTimerLabel' | 'consultTimerTimestamp' | 'allowConsultToQueue' | 'lastTargetType' | 'setLastTargetType' | 'controls' | 'logger' | 'secondsUntilAutoWrapup' | 'cancelAutoWrapup' | 'conferenceParticipants' | 'getAddressBookEntries' | 'getEntryPoints' | 'getQueuesFetcher' | 'consultTransferOptions' | 'conferenceEnabled'> & {
+export type CallControlComponentProps = Pick<ControlProps, 'currentTask' | 'isHeld' | 'wrapupCodes' | 'toggleHold' | 'toggleRecording' | 'toggleMute' | 'isMuted' | 'endCall' | 'wrapupCall' | 'isRecording' | 'setIsRecording' | 'buddyAgents' | 'loadingBuddyAgents' | 'loadBuddyAgents' | 'transferCall' | 'consultCall' | 'consultConference' | 'switchToMainCall' | 'switchToConsult' | 'exitConference' | 'endConsultCall' | 'consultTransfer' | 'callControlAudio' | 'consultAgentName' | 'setConsultAgentName' | 'holdTime' | 'callControlClassName' | 'callControlConsultClassName' | 'startTimestamp' | 'stateTimerLabel' | 'stateTimerTimestamp' | 'consultTimerLabel' | 'consultTimerTimestamp' | 'allowConsultToQueue' | 'lastTargetType' | 'setLastTargetType' | 'controls' | 'logger' | 'secondsUntilAutoWrapup' | 'cancelAutoWrapup' | 'conferenceParticipants' | 'getAddressBookEntries' | 'getEntryPoints' | 'getQueuesFetcher' | 'consultTransferOptions' | 'conferenceEnabled'> & Partial<Pick<ControlProps, 'conferenceParticipantDropRoster' | 'pendingParticipantDropId' | 'participantDropAnnouncement' | 'participantDropConfirmationTarget' | 'participantDropConfirmationDisabled' | 'requestParticipantDrop' | 'confirmParticipantDrop' | 'cancelParticipantDropConfirmation'>> & {
     /**
      * Whether the current task is an accepted campaign preview call.
      * When `true`, the header renders the campaign icon and
@@ -498,6 +518,7 @@ export type OutdialCallComponentProps = Pick<OutdialCallProps, 'logger' | 'start
 export interface ConsultTransferListComponentProps {
     title: string;
     subtitle?: string;
+    presence?: 'active' | 'away';
     buttonIcon: string;
     onButtonPress: () => void;
     className?: string;
@@ -522,7 +543,7 @@ export interface ConsultTransferPopoverComponentProps {
     buttonIcon: string;
     buddyAgents: BuddyDetails[];
     loadingBuddyAgents: boolean;
-    loadBuddyAgents?: () => Promise<void>;
+    loadBuddyAgents?: (action?: 'Consult' | 'Transfer') => Promise<void>;
     getAddressBookEntries?: FetchPaginatedList<AddressBookEntry>;
     getEntryPoints?: FetchPaginatedList<EntryPointRecord>;
     getQueues?: FetchPaginatedList<ContactServiceQueue>;
@@ -530,7 +551,8 @@ export interface ConsultTransferPopoverComponentProps {
     onQueueSelect: (queueId: string, queueName: string, allowParticipantsToInteract: boolean) => void;
     onEntryPointSelect: (entryPointId: string, entryPointName: string, allowParticipantsToInteract: boolean) => void;
     onDialNumberSelect: (dialNumber: string, allowParticipantsToInteract: boolean) => void;
-    allowConsultToQueue: boolean;
+    action: 'Consult' | 'Transfer';
+    availableDestinations: TaskUIControls['consultTransferDestinations']['consult'];
     /** Options governing popover visibility/behavior */
     consultTransferOptions?: ConsultTransferOptions;
     isConferenceInProgress?: boolean;
@@ -714,8 +736,7 @@ export declare const CATEGORY_AGENTS: CategoryType;
  * Parameters for `useConsultTransferPopover` hook.
  */
 export type UseConsultTransferParams = {
-    showDialNumberTab: boolean;
-    showEntryPointTab: boolean;
+    availableCategories: CategoryType[];
     getAddressBookEntries?: FetchPaginatedList<AddressBookEntry>;
     getEntryPoints?: FetchPaginatedList<EntryPointRecord>;
     getQueues?: FetchPaginatedList<ContactServiceQueue>;