@vocantly/widget 0.1.16 → 0.1.17

package/dist/vocantly-widget.js

@@ -1,4 +1,4 @@
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a.senderId==null&&!this.warnedMissingSenderId.has(e)&&(this.warnedMissingSenderId.add(e),console.warn('[Vocantly SDK] Message payload missing sender_id (and sender_type). 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Array.from(n)}clearConversation(e){this.seenMessageIds.delete(e),this.optimisticMessages.delete(e);let t=this.getMessageIds(e);this.receiptManager.clearConversation(e,t),this.confirmedMessages.delete(e),this.logger.debug("Cleared message tracking for conversation:",e)}clear(){this.seenMessageIds.clear(),this.optimisticMessages.clear(),this.confirmedMessages.clear(),this.receiptManager.clear(),this.logger.debug("Cleared all message tracking")}},vt=class extends E.default{constructor(e=!1){super(),this.typingTimers=new Map,this.activeTyping=new Map,this.TYPING_TIMEOUT_MS=5e3,this.logger=new H(e)}handleTypingStart(e,t){if(!e||!t){this.logger.warn("Invalid typing_start: missing conversationId or userId");return}let i=this.activeTyping.get(e);i||(i=new Set,this.activeTyping.set(e,i));let n=this.typingTimers.get(e);n||(n=new Map,this.typingTimers.set(e,n));let s=i.has(t),a=n.get(t);a&&clearTimeout(a),i.add(t);let r=setTimeout(()=>{this.handleTypingStop(e,t)},this.TYPING_TIMEOUT_MS);n.set(t,r),s?this.logger.debug("Typing timer restarted:",e,t):(this.emit("typing",{conversationId:e,userId:t,state:"start"}),this.logger.debug("Typing started:",e,t))}handleTypingStop(e,t){if(!e||!t){this.logger.warn("Invalid typing_stop: missing conversationId or userId");return}let i=this.activeTyping.get(e),n=this.typingTimers.get(e);if(!i||!i.has(t)){this.logger.debug("Typing stop ignored (user not typing):",e,t);return}let s=n==null?void 0:n.get(t);s&&(clearTimeout(s),n==null||n.delete(t)),i.delete(t),i.size===0&&this.activeTyping.delete(e),n&&n.size===0&&this.typingTimers.delete(e),this.emit("typing",{conversationId:e,userId:t,state:"stop"}),this.logger.debug("Typing stopped:",e,t)}clearConversation(e){let t=this.activeTyping.get(e),i=this.typingTimers.get(e);if(t){for(let n of t)this.emit("typing",{conversationId:e,userId:n,state:"stop"});this.activeTyping.delete(e)}if(i){for(let n of i.values())clearTimeout(n);this.typingTimers.delete(e)}this.logger.debug("Cleared typing state for conversation:",e)}clear(){for(let e of this.typingTimers.values())for(let t of e.values())clearTimeout(t);this.typingTimers.clear(),this.activeTyping.clear(),this.logger.debug("Cleared all typing state")}getTypingUsers(e){let t=this.activeTyping.get(e);return t?Array.from(t):[]}},yt=[{urls:"stun:stun.l.google.com:19302"},{urls:"stun:stun1.l.google.com:19302"}],Fe,$e=typeof RTCPeerConnection!="undefined"&&typeof navigator!="undefined"&&typeof((Fe=navigator.mediaDevices)==null?void 0:Fe.getUserMedia)=="function",B=class extends E.default{constructor(e={}){var t;super(),this.peers=new Map,this.localStream=null,this.mediaOptions={},this.screenTrack=null,this.cameraTrack=null,this.options=e,this.iceServers=(t=e.iceServers)!=null?t:yt,this.getIceServers=e.getIceServers,this.iceServersResolved=!e.getIceServers}static isAvailable(){return $e}static async enumerateDevices(){var e;if(!((e=navigator.mediaDevices)!=null&&e.enumerateDevices))return[];try{return await navigator.mediaDevices.enumerateDevices()}catch{return[]}}setMediaOptions(e){this.mediaOptions={...this.mediaOptions,...e}}async getMedia(e){if(this.localStream)return this.localStream;let t=this.mediaOptions,i={echoCancellation:!0,noiseSuppression:t.noiseSuppression!==!1};t.audioDeviceId&&(i.deviceId={exact:t.audioDeviceId});let n=!1;if(e==="video"){let a={};t.videoDeviceId&&(a.deviceId={exact:t.videoDeviceId}),t.lowBandwidth&&(a.width={ideal:640},a.height={ideal:360},a.frameRate={ideal:15,max:20}),n=Object.keys(a).length?a:!0}let s=await navigator.mediaDevices.getUserMedia({audio:i,video:n});return t.startMuted&&s.getAudioTracks().forEach(a=>a.enabled=!1),t.startVideoOff&&s.getVideoTracks().forEach(a=>a.enabled=!1),this.localStream=s,s}async createPeerConnection(e,t){if(!$e)return null;if(!this.iceServersResolved&&this.getIceServers)try{this.iceServers=await this.getIceServers(),this.iceServersResolved=!0}catch(s){this.options.debug&&console.warn("Failed to fetch ICE servers, using defaults:",s),this.iceServersResolved=!0}let i=new RTCPeerConnection({iceServers:this.iceServers}),n={pc:i};return this.peers.set(e,n),i.ontrack=s=>{s.streams[0]&&(n.remoteStream=s.streams[0],this.emit("remote_stream",{userId:e,stream:s.streams[0]}))},i.onicecandidate=s=>{s.candidate&&this.emit("ice_candidate",{userId:e,candidate:s.candidate.toJSON()})},i.oniceconnectionstatechange=()=>{if(i.iceConnectionState==="connected"||i.iceConnectionState==="completed")this.mediaOptions.lowBandwidth&&this.setVideoBitrate(35e4),this.emit("peer_connected",{userId:e});else if(i.iceConnectionState==="failed"){let s=this.peers.get(e);s&&!s.hasRestartedIce&&typeof i.restartIce=="function"?(s.hasRestartedIce=!0,i.restartIce()):this.emit("ice_failed",{userId:e})}},i}async createOffer(e,t){let i=await this.getMedia(t),n=await this.createPeerConnection(e,t);if(!n)return null;i.getTracks().forEach(a=>n.addTrack(a,i));let s=await n.createOffer();return await n.setLocalDescription(s),s}async handleOffer(e,t,i){let n=await this.getMedia(i),s=await this.createPeerConnection(e,i);if(!s)return null;n.getTracks().forEach(r=>s.addTrack(r,n)),await s.setRemoteDescription(new RTCSessionDescription(t));let a=await s.createAnswer();return await s.setLocalDescription(a),a}async handleAnswer(e,t){let i=this.peers.get(e);i&&await i.pc.setRemoteDescription(new RTCSessionDescription(t))}async addIceCandidate(e,t){let i=this.peers.get(e);if(i)try{await i.pc.addIceCandidate(new RTCIceCandidate(t))}catch(n){this.options.debug&&console.warn("addIceCandidate failed:",n)}}getLocalStream(){return this.localStream}getRemoteStream(e){var t;return(t=this.peers.get(e))==null?void 0:t.remoteStream}getAllRemoteStreams(){let e=new Map;for(let[t,i]of this.peers)i.remoteStream&&e.set(t,i.remoteStream);return e}async applyVideoConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getVideoTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async applyAudioConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getAudioTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async setVideoBitrate(e){for(let[,t]of this.peers){let i=t.pc.getSenders().find(s=>{var a;return((a=s.track)==null?void 0:a.kind)==="video"});if(!i)continue;let n=i.getParameters();(!n.encodings||n.encodings.length===0)&&(n.encodings=[{}]);for(let s of n.encodings)e==null?delete s.maxBitrate:s.maxBitrate=e;try{await i.setParameters(n)}catch{}}}async setLowBandwidth(e){this.mediaOptions.lowBandwidth=e,await this.applyVideoConstraints(e?{width:{max:640},height:{max:360},frameRate:{max:20}}:{width:{ideal:1280},height:{ideal:720},frameRate:{ideal:30}}),await this.setVideoBitrate(e?35e4:null)}async switchDevice(e,t){if(!this.localStream)return;let i=e==="video"?{video:{deviceId:{exact:t}}}:{audio:{deviceId:{exact:t}}},n=await navigator.mediaDevices.getUserMedia(i),s=e==="video"?n.getVideoTracks()[0]:n.getAudioTracks()[0];if(!s)return;let a=e==="video"?this.localStream.getVideoTracks()[0]:this.localStream.getAudioTracks()[0];a&&(s.enabled=a.enabled);for(let[,r]of this.peers){let c=r.pc.getSenders().find(l=>{var p;return((p=l.track)==null?void 0:p.kind)===e});c&&await c.replaceTrack(s)}a&&(this.localStream.removeTrack(a),a.stop()),this.localStream.addTrack(s)}isScreenSharing(){return!!this.screenTrack}async startScreenShare(){var s,a;if(this.screenTrack)return!0;let e=navigator.mediaDevices;if(!e.getDisplayMedia)return!1;let t=await e.getDisplayMedia({video:!0,audio:!1}),i=t.getVideoTracks()[0];if(!i)return!1;this.cameraTrack=(a=(s=this.localStream)==null?void 0:s.getVideoTracks()[0])!=null?a:null;let n=!1;for(let[,r]of this.peers){let c=r.pc.getSenders().find(l=>{var p;return((p=l.track)==null?void 0:p.kind)==="video"});c&&(await c.replaceTrack(i),n=!0)}return n?(this.screenTrack=i,i.onended=()=>{this.stopScreenShare()},this.emit("screen_share_changed",{active:!0,stream:t}),!0):(i.stop(),!1)}async stopScreenShare(){var e;if(this.screenTrack){for(let[,t]of this.peers){let i=t.pc.getSenders().find(n=>{var s;return((s=n.track)==null?void 0:s.kind)==="video"||n.track===this.screenTrack});i&&await i.replaceTrack((e=this.cameraTrack)!=null?e:null)}this.screenTrack.stop(),this.screenTrack=null,this.emit("screen_share_changed",{active:!1})}}closePeer(e){let t=this.peers.get(e);t&&t.pc.signalingState!=="closed"&&t.pc.close(),this.peers.delete(e)}cleanup(){for(let[e]of this.peers)this.closePeer(e);this.localStream&&(this.localStream.getTracks().forEach(e=>e.stop()),this.localStream=null),this.removeAllListeners()}async getCallStats(){let e={};for(let[,t]of this.peers)try{(await t.pc.getStats()).forEach(n=>{var a,r,c,l,p,m,f,x,y,d;let s=n;if(n.type==="inbound-rtp")e.packets_lost_in=((a=e.packets_lost_in)!=null?a:0)+((r=s.packetsLost)!=null?r:0),e.packets_received=((c=e.packets_received)!=null?c:0)+((l=s.packetsReceived)!=null?l:0),e.bytes_received=((p=e.bytes_received)!=null?p:0)+((m=s.bytesReceived)!=null?m:0),typeof s.jitter=="number"&&(e.jitter_ms=s.jitter*1e3);else if(n.type==="outbound-rtp")e.packets_sent=((f=e.packets_sent)!=null?f:0)+((x=s.packetsSent)!=null?x:0),e.bytes_sent=((y=e.bytes_sent)!=null?y:0)+((d=s.bytesSent)!=null?d:0);else if(n.type==="candidate-pair"&&n.state==="succeeded"){let M=n.currentRoundTripTime;typeof M=="number"&&(e.rtt_ms=M*1e3)}})}catch{}return e}setLocalAudioEnabled(e){this.localStream&&this.localStream.getAudioTracks().forEach(t=>t.enabled=e)}setLocalVideoEnabled(e){this.localStream&&this.localStream.getVideoTracks().forEach(t=>t.enabled=e)}},xt=6e4,kt=class extends E.default{constructor(e,t={}){var i,n;super(),this.ringTimeoutId=null,this.webRTC=null,this.callRole=null,this.currentCallType="video",this.participants=new Set,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1,this.conversationId=e,this.logger=new H((i=t.debug)!=null?i:!1),this.ringTimeoutMs=(n=t.ringTimeout)!=null?n:xt,this.submitCallQuality=t.submitCallQuality,B.isAvailable()&&(this.webRTC=new B({debug:t.debug,getIceServers:t.getIceServers}))}emitCallConnected(e,t,i){this.callConnectedEmitted||(this.callConnectedEmitted=!0,this.callStartedAt==null&&(this.callStartedAt=Date.now()),this.emit("call_connected",{localStream:e,remoteStream:t,remoteUserId:i}))}setSendCallHandler(e){this.sendCallHandler=e}setCallOptions(e){var t;(t=this.webRTC)==null||t.setMediaOptions(e)}listDevices(){return B.enumerateDevices()}applyVideoConstraints(e){return this.webRTC?this.webRTC.applyVideoConstraints(e):Promise.resolve()}applyAudioConstraints(e){return this.webRTC?this.webRTC.applyAudioConstraints(e):Promise.resolve()}switchDevice(e,t){return this.webRTC?this.webRTC.switchDevice(e,t):Promise.resolve()}setLowBandwidth(e){return this.webRTC?this.webRTC.setLowBandwidth(e):Promise.resolve()}startScreenShare(){return this.webRTC?this.webRTC.startScreenShare():Promise.resolve(!1)}stopScreenShare(){return this.webRTC?this.webRTC.stopScreenShare():Promise.resolve()}isScreenSharing(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.isScreenSharing())!=null?t:!1}setSubmitCallQuality(e){this.submitCallQuality=e}send(e){if(!this.sendCallHandler){let t=new Error("Call not connected. Join conversation first.");throw this.emit("call_error",{reason:"websocket_lost",message:t.message}),t}this.sendCallHandler(e)}clearRingTimeout(){this.ringTimeoutId&&(clearTimeout(this.ringTimeoutId),this.ringTimeoutId=null)}startCall(e="video"){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="caller",this.currentCallType=e;let t={type:"call_invite",conversation_id:this.conversationId,payload:{call_type:e}};this.send(t),this.logger.debug("call.invite sent",{conversation_id:this.conversationId,call_type:e}),this.ringTimeoutId=setTimeout(()=>{this.ringTimeoutId=null,this.logger.debug("call ring timeout - no answer"),this.endCall("no_answer"),this.emit("call_timeout",{reason:"no_answer"})},this.ringTimeoutMs)}acceptCall(){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="callee";let e={type:"call_accept",conversation_id:this.conversationId};this.send(e),this.logger.debug("call.accept sent",{conversation_id:this.conversationId})}joinCall(e="video"){this.callRole="joiner",this.currentCallType=e;let t={type:"call_join",conversation_id:this.conversationId};this.send(t),this.logger.debug("call.join sent",{conversation_id:this.conversationId})}rejectCall(e){this.clearRingTimeout();let t={type:"call_reject",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.reject sent",{conversation_id:this.conversationId,reason:e})}endCall(e){this.clearRingTimeout();let t={type:"call_hangup",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.hangup sent",{conversation_id:this.conversationId,reason:e})}handleCallInvite(e){this.currentCallType=e.call_type||"video",this.emit("call_invite",{callType:this.currentCallType,callerId:e.caller_id,callerName:e.caller_name})}async handleCallAccept(e){this.clearRingTimeout();let t=e==null?void 0:e.sender_id;if(this.participants.add(t!=null?t:"unknown"),this.webRTC&&t&&this.callRole==="caller")try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer failed:",i),this.emit("call_error",{reason:"permission_denied",message:String(i)})}this.emit("call_accept",{accepterId:t})}async handleCallJoin(e){let t=e.joiner_id;if(t&&this.participants.add(t),this.webRTC&&t&&(this.callRole==="caller"||this.callRole==="callee"))try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer for joiner failed:",i)}this.emit("call_join",{joinerId:e.joiner_id,joinerName:e.joiner_name})}handleCallReject(e){this.clearRingTimeout(),this.emit("call_reject",{reason:e==null?void 0:e.reason})}async handleCallHangup(e){var i;this.clearRingTimeout();let t=(i=e==null?void 0:e.reason)!=null?i:"user_hangup";await this.submitQualityAndCleanup(t),this.callRole=null,this.participants.clear(),this.emit("call_hangup",{endedBy:e==null?void 0:e.ended_by,reason:t})}handleCallParticipantLeft(e){var i;let t=e.left_user_id;t&&(this.participants.delete(t),(i=this.webRTC)==null||i.closePeer(t)),this.emit("peer_left",{userId:t})}handleCallError(e){this.clearRingTimeout(),this.emit("call_error",{code:e.code,message:e.message,details:e.details})}async handleCallOffer(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.participants.add(t),this.webRTC&&(this.callRole==="callee"||this.callRole==="joiner"))try{this.setupWebRTCEvents();let s=await this.webRTC.handleOffer(t,i,this.currentCallType);if(s){this.sendAnswer(t,s);let a=this.webRTC.getLocalStream(),r=this.webRTC.getRemoteStream(t);a&&r&&this.emitCallConnected(a,r,t)}}catch(s){this.logger.debug("WebRTC handleOffer failed:",s),this.emit("call_error",{reason:"permission_denied",message:String(s)})}this.emit("call_offer",{sdp:i,fromUserId:t})}}async handleCallAnswer(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.webRTC){await this.webRTC.handleAnswer(t,i);let s=this.webRTC.getLocalStream(),a=this.webRTC.getRemoteStream(t);s&&a&&this.emitCallConnected(s,a,t)}this.emit("call_answer",{sdp:i,fromUserId:t})}}async handleCallICECandidate(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.candidate;!t||!i||(this.webRTC&&await this.webRTC.addIceCandidate(t,i),this.emit("call_ice_candidate",{candidate:i,fromUserId:t}))}handleCallMute(e){this.emit("peer_mute",{userId:e==null?void 0:e.user_id})}handleCallUnmute(e){this.emit("peer_unmute",{userId:e==null?void 0:e.user_id})}handleVideoOff(e){this.emit("peer_video_off",{userId:e==null?void 0:e.user_id})}handleVideoOn(e){this.emit("peer_video_on",{userId:e==null?void 0:e.user_id})}setMuted(e){var i;(i=this.webRTC)==null||i.setLocalAudioEnabled(!e);let t=e?{type:"call_mute",conversation_id:this.conversationId}:{type:"call_unmute",conversation_id:this.conversationId};this.send(t),this.emit("local_mute_changed",{muted:e})}setVideoEnabled(e){var i;(i=this.webRTC)==null||i.setLocalVideoEnabled(e);let t=e?{type:"video_on",conversation_id:this.conversationId}:{type:"video_off",conversation_id:this.conversationId};this.send(t),this.emit("local_video_changed",{enabled:e})}getLocalStream(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getLocalStream())!=null?t:null}getRemoteStream(e){var t;return(t=this.webRTC)==null?void 0:t.getRemoteStream(e)}getAllRemoteStreams(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getAllRemoteStreams())!=null?t:new Map}sendOffer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_offer",conversation_id:this.conversationId,payload:i})}sendAnswer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_answer",conversation_id:this.conversationId,payload:i})}setupWebRTCEvents(){!this.webRTC||this.webRTCEventsSetup||(this.webRTCEventsSetup=!0,this.webRTC.on("ice_candidate",({userId:e,candidate:t})=>{let i={candidate:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_ice_candidate",conversation_id:this.conversationId,payload:i})}),this.webRTC.on("remote_stream",({userId:e,stream:t})=>{var n;let i=(n=this.webRTC)==null?void 0:n.getLocalStream();i&&this.emitCallConnected(i,t,e)}),this.webRTC.on("ice_failed",async()=>{await this.submitQualityAndCleanup("ice_failed"),this.emit("call_error",{reason:"ice_failed",message:"ICE connection failed"})}),this.webRTC.on("screen_share_changed",e=>this.emit("screen_share_changed",e)))}async submitQualityAndCleanup(e,t=!1){let i=this.webRTC,n={end_reason:e};this.callStartedAt!=null&&(n.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3));try{if(i){let s=await i.getCallStats();Object.assign(n,s)}}catch{}if(this.submitCallQuality)try{await this.submitCallQuality(this.conversationId,n,e)}catch(s){this.logger.debug("submitCallQuality failed:",s)}i==null||i.cleanup(),this.webRTC=t?null:B.isAvailable()?new B({}):null,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1}async getCallStats(){let e={};if(this.callStartedAt!=null&&(e.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3)),this.webRTC){let t=await this.webRTC.getCallStats();Object.assign(e,t)}return e}cleanup(){this.clearRingTimeout(),this.submitQualityAndCleanup("user_left",!0),this.webRTC=null,this.webRTCEventsSetup=!1,this.callRole=null,this.participants.clear(),this.removeAllListeners()}};function Ct(e,t,i,n){return new Promise((s,a)=>{let r=new XMLHttpRequest;r.open("POST",e);for(let[c,l]of Object.entries(i))r.setRequestHeader(c,l);r.upload.onprogress=c=>{n&&c.lengthComputable&&n(Math.round(c.loaded/c.total*100))},r.onload=()=>{if(r.status>=200&&r.status<300)try{s(r.responseText?JSON.parse(r.responseText):{})}catch{s({})}else{let c=`Upload failed: HTTP ${r.status}`;try{let l=JSON.parse(r.responseText);l!=null&&l.message&&(c=l.message)}catch{}a(new Error(c))}},r.onerror=()=>a(new Error("Upload failed: network error")),r.send(t)})}function St(e){return new Promise((t,i)=>{let n=URL.createObjectURL(e),s=new Image;s.onload=()=>{URL.revokeObjectURL(n),t({width:s.naturalWidth,height:s.naturalHeight})},s.onerror=()=>{URL.revokeObjectURL(n),i(new Error("Failed to load image for dimension probing"))},s.src=n})}function _t(e){return new Promise((t,i)=>{let n=URL.createObjectURL(e),s=document.createElement("video");s.preload="metadata",s.onloadedmetadata=()=>{URL.revokeObjectURL(n),t({width:s.videoWidth,height:s.videoHeight,durationMs:Math.round(s.duration*1e3)})},s.onerror=()=>{URL.revokeObjectURL(n),i(new Error("Failed to load video for metadata probing"))},s.src=n})}var Tt=class extends E.default{constructor(e,t=!1){var n,s,a;super(),this._isJoined=!1;let i=typeof t=="boolean"?{debug:t}:t;this.id=e,this.messageManager=new bt((n=i.debug)!=null?n:!1),this.typingManager=new vt((s=i.debug)!=null?s:!1),this.callManager=new kt(e,{debug:(a=i.debug)!=null?a:!1,getIceServers:i.getIceServers}),this.callManager.on("call_invite",r=>this.emit("call_invite",r)),this.callManager.on("call_accept",r=>this.emit("call_accept",r)),this.callManager.on("call_join",r=>this.emit("call_join",r)),this.callManager.on("call_reject",r=>this.emit("call_reject",r)),this.callManager.on("call_hangup",r=>this.emit("call_hangup",r)),this.callManager.on("peer_left",r=>this.emit("peer_left",r)),this.callManager.on("peer_mute",r=>this.emit("peer_mute",r)),this.callManager.on("peer_unmute",r=>this.emit("peer_unmute",r)),this.callManager.on("peer_video_off",r=>this.emit("peer_video_off",r)),this.callManager.on("peer_video_on",r=>this.emit("peer_video_on",r)),this.callManager.on("local_mute_changed",r=>this.emit("local_mute_changed",r)),this.callManager.on("local_video_changed",r=>this.emit("local_video_changed",r)),this.callManager.on("screen_share_changed",r=>this.emit("screen_share_changed",r)),this.callManager.on("call_connected",r=>this.emit("call_connected",r)),this.callManager.on("call_error",r=>this.emit("call_error",r)),this.callManager.on("call_timeout",r=>this.emit("call_timeout",r)),this.messageManager.on("message",r=>{r.conversationId===this.id&&this.emit("message",r)}),this.messageManager.on("receipt",r=>{this.emit("receipt",r)}),this.typingManager.on("typing",r=>{r.conversationId===this.id&&this.emit("typing",{userId:r.userId,state:r.state})})}get isJoined(){return this._isJoined}setSendMessageHandler(e){this.sendMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e}setSendReadHandler(e){this.sendReadHandler=e}setSendCallHandler(e){this.callManager.setSendCallHandler(e)}setSubmitCallQuality(e){this.callManager.setSubmitCallQuality(e)}setFetchMessagesCallback(e){this.fetchMessagesCallback=e}setUploadAttachmentCallback(e){this.uploadAttachmentCallback=e}async fetchMessages(e){var i;if(!this.fetchMessagesCallback)throw new Error("REST not configured. Set apiUrl in Vocantly config for fetchMessages() (token, API keys, or getRestHeaders).");let t=await this.fetchMessagesCallback({externalUserId:(i=e==null?void 0:e.externalUserId)!=null?i:"",cursor:e==null?void 0:e.cursor,limit:e==null?void 0:e.limit});return this.messageManager.trackMessageIdsFromHistory(this.id,t.messages.map(n=>n.id)),t}markJoined(){this._isJoined||(this._isJoined=!0,this.emit("joined",{conversation_id:this.id}))}markLeft(){this._isJoined&&(this._isJoined=!1,this.callManager.cleanup(),this.emit("left",{conversation_id:this.id}))}sendMessage(e,t="text",i){if(!this.sendMessageHandler){let a=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",a),a}if(!this._isJoined){let a=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",a),a}let n=se();this.messageManager.createOptimisticMessage(this.id,n,e,t,i);let s={type:"message",conversation_id:this.id,payload:{message_id:n,content:e,message_type:t}};try{this.sendMessageHandler(s)}catch(a){let r=a instanceof Error?a:new Error("Failed to send message");throw this.emit("error",r),r}}async sendMedia(e,t){var x,y;if(!this.sendMessageHandler){let d=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",d),d}if(!this._isJoined){let d=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",d),d}if(!this.uploadAttachmentCallback){let d=new Error("Media upload is not configured. Set apiUrl and appId in the Vocantly config to use sendMedia().");throw this.emit("error",d),d}let i=(x=t==null?void 0:t.fileName)!=null?x:e instanceof File?e.name:"upload",n=e.type||"application/octet-stream",s,a,r;if(n.startsWith("image/")){let d=await St(e).catch(()=>{});s=d==null?void 0:d.width,a=d==null?void 0:d.height}else if(n.startsWith("video/")){let d=await _t(e).catch(()=>{});s=d==null?void 0:d.width,a=d==null?void 0:d.height,r=d==null?void 0:d.durationMs}let c;try{c=await this.uploadAttachmentCallback({conversationId:this.id,file:e,fileName:i,onProgress:t==null?void 0:t.onProgress})}catch(d){let M=d instanceof Error?d:new Error("Upload failed");throw this.emit("error",M),M}let l=se(),p=[{bucket:c.bucket,key:c.key,file_name:c.fileName,mime_type:c.mimeType,size_bytes:c.sizeBytes,width:s,height:a,duration_ms:r}],m=(y=t==null?void 0:t.caption)!=null?y:"";this.messageManager.createOptimisticMessage(this.id,l,m,c.category,t==null?void 0:t.metadata,p);let f={type:"message",conversation_id:this.id,payload:{message_id:l,content:m,message_type:c.category,attachments:p}};try{this.sendMessageHandler(f)}catch(d){let M=d instanceof Error?d:new Error("Failed to send media message");throw this.emit("error",M),M}}handleIncomingMessage(e){this.messageManager.handleIncomingMessage(this.id,e)}handleReceipt(e,t,i){this.messageManager.handleReceipt(this.id,e,t,i)}handleTyping(e){e.state==="start"?this.typingManager.handleTypingStart(this.id,e.user_id):e.state==="stop"&&this.typingManager.handleTypingStop(this.id,e.user_id)}emitPresence(e){this.emit("presence",{userId:e.user_id,state:e.state})}clearMessages(){this.messageManager.clearConversation(this.id)}clearTyping(){this.typingManager.clearConversation(this.id)}startCall(e="video"){this.ensureJoinedForCall(),this.callManager.startCall(e)}acceptCall(){this.ensureJoinedForCall(),this.callManager.acceptCall()}joinCall(e){this.ensureJoinedForCall(),this.callManager.joinCall(e!=null?e:"video")}rejectCall(e){this.ensureJoinedForCall(),this.callManager.rejectCall(e)}endCall(e){this.ensureJoinedForCall(),this.callManager.endCall(e)}setMuted(e){this.ensureJoinedForCall(),this.callManager.setMuted(e)}setVideoEnabled(e){this.ensureJoinedForCall(),this.callManager.setVideoEnabled(e)}setCallOptions(e){this.callManager.setCallOptions(e)}listDevices(){return this.callManager.listDevices()}applyVideoConstraints(e){return this.callManager.applyVideoConstraints(e)}applyAudioConstraints(e){return this.callManager.applyAudioConstraints(e)}switchDevice(e,t){return this.callManager.switchDevice(e,t)}setLowBandwidth(e){return this.callManager.setLowBandwidth(e)}startScreenShare(){return this.ensureJoinedForCall(),this.callManager.startScreenShare()}stopScreenShare(){return this.callManager.stopScreenShare()}isScreenSharing(){return this.callManager.isScreenSharing()}getLocalStream(){return this.callManager.getLocalStream()}getRemoteStream(e){return this.callManager.getRemoteStream(e)}getAllRemoteStreams(){return this.callManager.getAllRemoteStreams()}getCallStats(){return this.callManager.getCallStats()}handleIncomingCallMessage(e,t){switch(e){case"call_invite":this.callManager.handleCallInvite(t||{});break;case"call_accept":this.callManager.handleCallAccept(t);break;case"call_join":this.callManager.handleCallJoin(t||{});break;case"call_reject":this.callManager.handleCallReject(t);break;case"call_hangup":this.callManager.handleCallHangup(t);break;case"call_participant_left":this.callManager.handleCallParticipantLeft(t||{});break;case"call_error":this.callManager.handleCallError(t||{});break;case"call_offer":this.callManager.handleCallOffer(t||{});break;case"call_answer":this.callManager.handleCallAnswer(t||{});break;case"call_ice_candidate":this.callManager.handleCallICECandidate(t||{});break;case"call_mute":this.callManager.handleCallMute(t||{});break;case"call_unmute":this.callManager.handleCallUnmute(t||{});break;case"video_off":this.callManager.handleVideoOff(t||{});break;case"video_on":this.callManager.handleVideoOn(t||{});break}}ensureJoinedForCall(){if(!this._isJoined)throw new Error("Conversation is not joined. Call join() first.")}startTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_start",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_start");throw this.emit("error",i),i}}stopTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_stop",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_stop");throw this.emit("error",i),i}}markRead(e){if(!this.sendReadHandler){let i=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",i),i}if(!this._isJoined){let i=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",i),i}let t={type:"read",conversation_id:this.id,payload:{message_id:e}};try{this.sendReadHandler(t)}catch(i){let n=i instanceof Error?i:new Error("Failed to send read receipt");throw this.emit("error",n),n}}},Mt=class extends E.default{constructor(e,t=!1,i,n,s){super(),this.conversations=new Map,this.restFetcher=null,this.appId=null,this.iceServersCache=null,this.sendMessageHandler=e,this.sendTypingHandler=n,this.sendCallHandler=s,this.supportMessageHandler=i,this.debug=t,this.logger=new H(t)}setRestFetcher(e){if(this.restFetcher=e,e)for(let t of this.conversations.values())t.setSubmitCallQuality((i,n,s)=>this.submitCallQualityToApi(i,n,s))}setAppId(e){this.appId=e&&e.trim()||null,this.iceServersCache=null}getIceServersFetcher(){if(!(!this.restFetcher||!this.appId))return async()=>{var r;if(this.iceServersCache)return this.iceServersCache;let t=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/ice-servers`,i=await this.restFetcher.getHeaders(),n=await fetch(t,{method:"GET",headers:i});if(!n.ok)throw new Error(`ICE servers fetch failed: ${n.status}`);let s=await n.json();if(!s.success||!((r=s.data)!=null&&r.iceServers))throw new Error("Invalid ICE servers response");let a=s.data.iceServers;return this.iceServersCache=a,a}}setSupportMessageHandler(e){this.supportMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e;for(let t of this.conversations.values())t.setSendTypingHandler(e)}setSendCallHandler(e){this.sendCallHandler=e;for(let t of this.conversations.values())t.setSendCallHandler(e)}setSendReadHandler(e){this.sendReadHandler=e;for(let t of this.conversations.values())t.setSendReadHandler(e)}async list(e){var y,d,M;if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages() (token, API keys, or getRestHeaders).");let t=this.restFetcher.apiUrl.replace(/\/$/,""),i=(y=e==null?void 0:e.externalUserId)==null?void 0:y.trim(),n=Math.min(Math.max(1,(d=e==null?void 0:e.limit)!=null?d:20),100),s=new URLSearchParams({limit:String(n)});i&&s.set("external_user_id",i),e!=null&&e.cursor&&s.set("cursor",e.cursor);let a=s.toString(),r=`${t}/sdk/conversations${a?`?${a}`:""}`,c=await this.restFetcher.getHeaders(),l=await fetch(r,{method:"GET",headers:c});if(!l.ok){let L=await l.text(),O={};try{O=JSON.parse(L)}catch{O={message:L}}throw new Error(O.message||`HTTP ${l.status}: ${L}`)}let p=await l.json();if(!p.success||!p.data)throw new Error(p.message||"Invalid response");let m=p.data,f=Array.isArray(m.conversations)?m.conversations:[],x=(M=m.pagination)!=null?M:{has_next_page:!1,next_cursor:null,limit:n};return{conversations:f,pagination:x}}async getMessages(e,t,i={}){var f;if(!(e!=null&&e.trim()))throw new Error("conversationId is required");if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages().");let n=Math.min(Math.max(1,(f=i.limit)!=null?f:20),100),s=new URLSearchParams({limit:String(n)});t!=null&&t.trim()&&s.set("external_user_id",t.trim()),i.cursor&&s.set("cursor",i.cursor);let a=this.restFetcher.apiUrl.replace(/\/$/,""),r=s.toString(),c=`${a}/sdk/conversations/${encodeURIComponent(e.trim())}/messages${r?`?${r}`:""}`,l=await this.restFetcher.getHeaders(),p=await fetch(c,{method:"GET",headers:l});if(!p.ok){let x=await p.text(),y={};try{y=JSON.parse(x)}catch{y={message:x}}throw new Error(y.message||`HTTP ${p.status}: ${x}`)}let m=await p.json();if(!m.success||!m.data)throw new Error(m.message||"Invalid response");return{messages:m.data.messages||[],pagination:m.data.pagination||{has_next_page:!1,next_cursor:null,limit:n}}}async uploadAttachment(e){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for sendMedia().");if(!this.appId)throw new Error("appId is required in Vocantly config for sendMedia().");let i=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/uploads`,s={...await this.restFetcher.getHeaders()};delete s["Content-Type"],delete s["content-type"];let a=new FormData;a.append("conversation_id",e.conversationId),a.append("file",e.file,e.fileName);let r=await Ct(i,a,s,e.onProgress);if(!r.success||!r.data)throw new Error(r.message||"Invalid upload response");return{bucket:r.data.bucket,key:r.data.key,category:r.data.category,fileName:r.data.file_name,mimeType:r.data.mime_type,sizeBytes:r.data.size_bytes}}async getAttachmentDownloadUrl(e,t){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for media downloads.");if(!this.appId)throw new Error("appId is required in Vocantly config for media downloads.");let i=this.restFetcher.apiUrl.replace(/\/$/,""),n=new URLSearchParams({bucket:e,key:t}),s=`${i}/apps/${encodeURIComponent(this.appId)}/uploads/url?${n.toString()}`,a=await this.restFetcher.getHeaders(),r=await fetch(s,{method:"GET",headers:a});if(!r.ok){let l=await r.text(),p={};try{p=JSON.parse(l)}catch{p={message:l}}throw new Error(p.message||`HTTP ${r.status}: ${l}`)}let c=await r.json();if(!c.success||!c.data)throw new Error(c.message||"Invalid download URL response");return{url:c.data.url,expiresInSeconds:c.data.expires_in_seconds}}async submitCallQualityToApi(e,t,i){if(!this.restFetcher)return;let s=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/conversations/${encodeURIComponent(e)}/call-quality`,a=await this.restFetcher.getHeaders(),r={end_reason:i};typeof t.duration_seconds=="number"&&(r.duration_seconds=t.duration_seconds),typeof t.packets_lost_in=="number"&&(r.packets_lost_in=t.packets_lost_in),typeof t.packets_lost_out=="number"&&(r.packets_lost_out=t.packets_lost_out),typeof t.packets_received=="number"&&(r.packets_received=t.packets_received),typeof t.packets_sent=="number"&&(r.packets_sent=t.packets_sent),typeof t.bytes_received=="number"&&(r.bytes_received=t.bytes_received),typeof t.bytes_sent=="number"&&(r.bytes_sent=t.bytes_sent),typeof t.jitter_ms=="number"&&(r.jitter_ms=t.jitter_ms),typeof t.rtt_ms=="number"&&(r.rtt_ms=t.rtt_ms);let c=await fetch(s,{method:"POST",headers:{...a,"Content-Type":"application/json"},body:JSON.stringify(r)});if(!c.ok){let l=await c.text();throw this.logger.debug("submitCallQuality failed:",c.status,l),new Error(`Call quality submit failed: ${c.status}`)}}get(e){if(!e||e.length===0)throw new Error("Conversation ID is required");let t=this.conversations.get(e);return t||(t=new Tt(e,{debug:this.debug,getIceServers:this.getIceServersFetcher()}),this.sendMessageHandler&&t.setSendMessageHandler(this.sendMessageHandler),this.sendTypingHandler&&t.setSendTypingHandler(this.sendTypingHandler),this.sendCallHandler&&t.setSendCallHandler(this.sendCallHandler),this.sendReadHandler&&t.setSendReadHandler(this.sendReadHandler),this.conversations.set(e,t),this.logger.debug("Created conversation instance:",e)),this.restFetcher&&(t.setFetchMessagesCallback(i=>this.getMessages(e,i.externalUserId,{cursor:i.cursor,limit:i.limit})),t.setSubmitCallQuality((i,n,s)=>this.submitCallQualityToApi(i,n,s)),this.appId&&t.setUploadAttachmentCallback(i=>this.uploadAttachment(i))),t}has(e){return this.conversations.has(e)}async join(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");this.get(e),await t(e),this.logger.debug("Join requested for conversation:",e)}async leave(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.conversations.get(e);i?(i.clearTyping(),await t(e),i.markLeft(),this.logger.debug("Left conversation:",e)):(await t(e),this.logger.warn("Attempted to leave unknown conversation:",e))}routeIncomingMessage(e){var i;let t;switch(e.type){case"joined":t=((i=e.payload)==null?void 0:i.conversation_id)||e.conversation_id,t&&this.get(t).markJoined();break;case"message":if(t=e.conversation_id,t){let n=this.conversations.get(t);n?n.isJoined?n.handleIncomingMessage(e.payload):this.logger.warn("Received message for conversation that is not joined:",t):this.logger.warn("Received message for unknown conversation:",t)}break;case"typing":if(t=e.conversation_id,t){let n=this.conversations.get(t);n?n.isJoined?n.handleTyping(e.payload):this.logger.warn("Received typing indicator for conversation that is not joined:",t):this.logger.warn("Received typing indicator for unknown conversation:",t)}break;case"receipt":if(t=e.conversation_id,t){let n=this.conversations.get(t);if(n)if(n.isJoined){let s=e;n.handleReceipt(s.payload.message_id,s.payload.state,s.payload.user_id)}else this.logger.warn("Received receipt for conversation that is not joined:",t);else this.logger.warn("Received receipt for unknown conversation:",t)}break;case"support":break;case"presence":if(t=e.conversation_id,t){let n=this.conversations.get(t);n&&n.isJoined&&n.emitPresence(e.payload)}break;case"error":this.logger.error("Received error message:",e.error);break;case"call_invite":case"call_accept":case"call_join":case"call_reject":case"call_hangup":case"call_participant_left":case"call_error":case"call_offer":case"call_answer":case"call_ice_candidate":case"call_mute":case"call_unmute":case"video_off":case"video_on":if(t=e.conversation_id,t){let n=this.get(t),s="payload"in e?e.payload:void 0;n.handleIncomingCallMessage(e.type,s)}break}}routeSupportMessage(e){var n;if(!this.supportMessageHandler){this.logger.warn("Support message handler not set, ignoring support message");return}let t=e.conversation_id;if(!t){this.logger.warn("Support message missing conversation_id");return}let i=(n=e.payload)==null?void 0:n.event;if(!i){this.logger.warn("Support message missing event type");return}this.supportMessageHandler(t,i,e.payload)}remove(e){let t=this.conversations.get(e);t&&(t.markLeft(),t.clearMessages(),t.clearTyping(),this.conversations.delete(e),this.logger.debug("Removed conversation instance:",e))}getAllIds(){return Array.from(this.conversations.keys())}clear(){for(let e of this.conversations.values())e.markLeft(),e.clearMessages(),e.clearTyping();this.conversations.clear(),this.logger.debug("Cleared all conversations")}},Et=class extends E.default{constructor(e=!1){super(),this.presenceState=new Map,this.logger=new H(e)}handlePresence(e,t){if(!e){this.logger.warn("Invalid presence event: missing userId");return}if(t!=="online"&&t!=="offline"){this.logger.warn("Invalid presence state:",t);return}this.presenceState.get(e)!==t?(this.presenceState.set(e,t),this.emit("presence",{userId:e,state:t}),this.logger.debug("Presence changed:",e,t)):this.logger.debug("Duplicate presence event ignored:",e,t)}getPresence(e){return this.presenceState.get(e)}getPresences(e){let t=new Map;for(let i of e){let n=this.presenceState.get(i);n&&t.set(i,n)}return t}clearPresence(e){let t=this.presenceState.has(e);this.presenceState.delete(e),t&&this.logger.debug("Cleared presence for user:",e)}clear(){this.presenceState.clear(),this.logger.debug("Cleared all presence state")}},Rt=class extends E.default{constructor(e,t,i,n=!1){super(),this.botActive=!1,this.status="queued",this.conversationId=e,this.conversation=t,this.role=i,this.logger=new H(n),this.conversation.on("message",s=>this.emit("message",s)),this.conversation.on("typing",s=>this.emit("typing",s)),this.conversation.on("presence",s=>this.emit("presence",s)),this.conversation.on("joined",s=>this.emit("joined",s)),this.conversation.on("left",s=>this.emit("left",s)),this.conversation.on("error",s=>this.emit("error",s))}getConversation(){return this.conversation}isCustomer(){return this.role==="customer"}isAgent(){return this.role==="agent"}getRole(){return this.role}isBotActive(){return this.botActive}getAssignedAgent(){return this.assignedAgentId}getStatus(){return this.status}handleAssigned(e){if(this.assignedAgentId===e)return;let t=this.assignedAgentId,i=t!==void 0;this.assignedAgentId=e,this.status==="queued"?this.status="assigned":this.status==="assigned"||this.status,i?(this.emit("assigned",{agentId:e,previousAgentId:t}),this.logger.debug("Support session reassigned:",this.conversationId,e,"from",t)):(this.emit("assigned",{agentId:e}),this.logger.debug("Support session assigned:",this.conversationId,e))}handleUnassigned(){if(this.assignedAgentId===void 0)return;let e=this.assignedAgentId;this.assignedAgentId=void 0,(this.status==="assigned"||this.status==="active")&&(this.status="queued"),this.emit("unassigned",{previousAgentId:e}),this.logger.debug("Support session unassigned:",this.conversationId)}handleBotTakeover(){this.botActive||(this.botActive=!0,this.emit("bot_takeover",{}),this.logger.debug("Bot took over support session:",this.conversationId))}handleBotReleased(){this.botActive&&(this.botActive=!1,this.emit("bot_released",{}),this.logger.debug("Bot released support session:",this.conversationId))}handleClosed(){if(this.status==="closed")return;let e=this.status;this.status="closed",this.emit("closed",{previousStatus:e}),this.logger.debug("Support session closed:",this.conversationId)}handleReopened(){this.status==="closed"&&(this.status=this.assignedAgentId?"assigned":"queued",this.emit("reopened",{}),this.logger.debug("Support session reopened:",this.conversationId))}sendMessage(e,t="text",i){this.conversation.sendMessage(e,t,i)}async join(){}async leave(){}},At=class extends E.default{constructor(e,t=!1){super(),this.sessions=new Map,this.getConversationHandler=e,this.debug=t,this.logger=new H(t)}get(e,t="customer"){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.sessions.get(e);if(!i){let n=this.getConversationHandler(e);i=new Rt(e,n,t,this.debug),i.on("assigned",s=>this.emit("assigned",{conversationId:e,...s})),i.on("unassigned",s=>this.emit("unassigned",{conversationId:e,...s})),i.on("bot_takeover",()=>this.emit("bot_takeover",{conversationId:e})),i.on("bot_released",()=>this.emit("bot_released",{conversationId:e})),i.on("closed",s=>this.emit("closed",{conversationId:e,...s})),i.on("reopened",()=>this.emit("reopened",{conversationId:e})),this.sessions.set(e,i),this.logger.debug("Created support session:",e,t)}return i}has(e){return this.sessions.has(e)}getSession(e){return this.sessions.get(e)}handleSupportEvent(e,t,i){let n=this.sessions.get(e);if(!n){t==="assigned"&&(i!=null&&i.agent_id)?this.logger.debug("Support event for unknown session, will be handled when session is created:",e):this.logger.warn("Support event for unknown session:",e,t);return}switch(t){case"assigned":i!=null&&i.agent_id&&typeof 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disconnected")}send(e){if(!this.ws||this.ws.readyState!==WebSocket.OPEN){let t=new Error("WebSocket is not connected");throw this.logger.error(t.message),this.emit("error",t),t}try{let t=JSON.stringify(e);this.logger.debug("Sending message:",e),this.ws.send(t)}catch(t){let i=t instanceof Error?t:new Error("Failed to send message");throw this.logger.error("Send error:",i),this.emit("error",i),i}}isConnected(){return this.ws!==null&&this.ws.readyState===WebSocket.OPEN}getReconnectAttempts(){return this.reconnectAttempts}scheduleReconnect(){if(this.reconnectTimer||!this.token)return;this.reconnectAttempts++;let e=[1e3,2e3,5e3,1e4],t=e[Math.min(this.reconnectAttempts-1,e.length-1)];this.logger.debug(`Scheduling reconnect attempt ${this.reconnectAttempts} in ${t}ms`),this.emit("reconnecting",{attempt:this.reconnectAttempts,delay:t}),this.reconnectTimer=setTimeout(()=>{this.reconnectTimer=null,this.attemptConnection().catch(()=>{})},t)}},At=class{constructor(){this.token=null}setToken(e){if(!this.isValidFormat(e))throw new Error("Invalid token format");this.token=e}getToken(){return this.token}hasToken(){return this.token!==null&&this.token.length>0}clearToken(){this.token=null}rotateToken(e){if(!this.isValidFormat(e))throw new Error("Invalid token format");this.token=e}isValidFormat(e){return typeof e=="string"&&e.length>0}validateTokenPresence(){if(!this.hasToken())throw new Error("Token is required but not set")}},$t=new Set(["text","system","image","video","file"]);function Je(e){return e&&$t.has(e)?e:"text"}var X=class{static createOptimistic(e,t,i,n="text",a,o){return{id:t,conversationId:e,content:i,messageType:n,optimistic:!0,receiptState:"sent",createdAt:new Date,metadata:a,attachments:o}}static fromServerPayload(e,t){var a,o;let i=(a=t.sender_id)!=null?a:t.senderId,n=(o=t.sender_type)!=null?o:t.senderType;return{id:t.message_id,conversationId:e,content:t.content,senderId:i,senderName:t.sender_name,senderType:n,messageType:Je(t.message_type),optimistic:!1,receiptState:"sent",createdAt:t.sent_at?new Date(t.sent_at):new Date,attachments:t.attachments}}static confirmOptimistic(e,t){var a,o,r,l;let i=(a=t.sender_id)!=null?a:t.senderId,n=(o=t.sender_type)!=null?o:t.senderType;return{...e,optimistic:!1,senderId:i,senderName:t.sender_name,senderType:n,messageType:Je(t.message_type),receiptState:(r=e.receiptState)!=null?r:"sent",createdAt:t.sent_at?new Date(t.sent_at):e.createdAt,attachments:(l=t.attachments)!=null?l:e.attachments}}static updateReceiptState(e,t){return{...e,receiptState:t}}},jt=class extends j.default{constructor(e=!1){super(),this.receiptState=new Map,this.logger=new D(e)}getReceiptState(e){return this.receiptState.get(e)}handleDelivered(e,t){var n;if(!e)return this.logger.warn("Invalid delivered receipt: missing messageId"),!1;let i=(n=this.receiptState.get(e))!=null?n:"sent";return this.compareStates(i,"delivered")<0?(this.receiptState.set(e,"delivered"),this.emit("receipt",{messageId:e,state:"delivered",userId:t}),this.logger.debug("Receipt delivered:",e),!0):(this.logger.debug("Delivered receipt ignored (already delivered or read):",e),!1)}handleRead(e,t){var n;if(!e)return this.logger.warn("Invalid read receipt: missing messageId"),!1;let i=(n=this.receiptState.get(e))!=null?n:"sent";return this.compareStates(i,"read")<0?(this.receiptState.set(e,"read"),this.emit("receipt",{messageId:e,state:"read",userId:t}),this.logger.debug("Receipt read:",e),!0):(this.logger.debug("Read receipt ignored (already read):",e),!1)}compareStates(e,t){let i=["sent","delivered","read"],n=i.indexOf(e),a=i.indexOf(t);return n===-1||a===-1?0:n-a}clearConversation(e,t){let i=0;for(let n of t)this.receiptState.has(n)&&(this.receiptState.delete(n),i++);i>0&&this.logger.debug("Cleared receipt state for conversation:",e,`(${i} messages)`)}clearMessage(e){this.receiptState.delete(e)&&this.logger.debug("Cleared receipt state for message:",e)}clear(){this.receiptState.clear(),this.logger.debug("Cleared all receipt state")}},It=class extends j.default{constructor(e=!1){super(),this.seenMessageIds=new Map,this.optimisticMessages=new Map,this.confirmedMessages=new Map,this.warnedMissingSenderId=new Set,this.logger=new D(e),this.receiptManager=new jt(e),this.receiptManager.on("receipt",t=>{this.updateMessageReceiptState(t)})}createOptimisticMessage(e,t,i,n="text",a,o){let r=X.createOptimistic(e,t,i,n,a,o);return this.trackOptimisticMessage(e,t,r),this.trackMessageId(e,t),this.emit("message",r),this.logger.debug("Created optimistic message:",t),r}handleIncomingMessage(e,t){let i=t.message_id,n=this.getOptimisticMessage(e,i);if(n){let o=this.reconcileOptimisticMessage(n,t);return o.senderId==null&&!this.warnedMissingSenderId.has(e)&&(this.warnedMissingSenderId.add(e),console.warn('[Vocantly SDK] Message payload missing sender_id (and sender_type). Clients cannot show "You" vs other participant. The realtime backend MUST include sender_id and sender_type in every type:"message" payload. See docs/REALTIME_WEBSOCKET_CONTRACT.md.')),this.removeOptimisticMessage(e,i),this.trackMessageId(e,i),this.trackConfirmedMessage(e,i,o),o}if(this.hasSeenMessage(e,i))return this.logger.debug("Duplicate message ignored:",i),null;this.trackMessageId(e,i);let a=X.fromServerPayload(e,t);return a.senderId==null&&!this.warnedMissingSenderId.has(e)&&(this.warnedMissingSenderId.add(e),console.warn('[Vocantly SDK] Message payload missing sender_id (and sender_type). Clients cannot show "You" vs other participant. The realtime backend MUST include sender_id and sender_type in every type:"message" payload. See docs/REALTIME_WEBSOCKET_CONTRACT.md.')),this.trackConfirmedMessage(e,i,a),this.emit("message",a),this.logger.debug("Handled incoming message:",i),a}handleReceipt(e,t,i,n){i==="delivered"?this.receiptManager.handleDelivered(t,n):i==="read"&&this.receiptManager.handleRead(t,n)}updateMessageReceiptState(e){for(let[,t]of this.confirmedMessages.entries()){let i=t.get(e.messageId);if(i){let n=X.updateReceiptState(i,e.state);t.set(e.messageId,n),this.emit("message",n),this.logger.debug("Updated message receipt state:",e.messageId,e.state);return}}for(let[,t]of this.optimisticMessages.entries()){let i=t.get(e.messageId);if(i){let n=X.updateReceiptState(i,e.state);t.set(e.messageId,n),this.emit("message",n),this.logger.debug("Updated optimistic message receipt state:",e.messageId,e.state);return}}this.logger.warn("Receipt for unknown message:",e.messageId)}reconcileOptimisticMessage(e,t){let i=X.confirmOptimistic(e,t);return this.logger.debug("Reconciled optimistic message (no second emit):",e.id),i}hasSeenMessage(e,t){var n;let i=this.seenMessageIds.get(e);return(n=i==null?void 0:i.has(t))!=null?n:!1}trackMessageIdsFromHistory(e,t){for(let i of t)this.trackMessageId(e,i)}trackMessageId(e,t){let i=this.seenMessageIds.get(e);i||(i=new Set,this.seenMessageIds.set(e,i)),i.add(t)}trackOptimisticMessage(e,t,i){let n=this.optimisticMessages.get(e);n||(n=new Map,this.optimisticMessages.set(e,n)),n.set(t,i)}getOptimisticMessage(e,t){let i=this.optimisticMessages.get(e);return i==null?void 0:i.get(t)}removeOptimisticMessage(e,t){let i=this.optimisticMessages.get(e);i&&(i.delete(t),i.size===0&&this.optimisticMessages.delete(e))}trackConfirmedMessage(e,t,i){let n=this.confirmedMessages.get(e);n||(n=new Map,this.confirmedMessages.set(e,n)),n.set(t,i)}getMessageIds(e){let t=this.confirmedMessages.get(e),i=this.optimisticMessages.get(e),n=new Set;if(t)for(let a of t.keys())n.add(a);if(i)for(let a of i.keys())n.add(a);return Array.from(n)}clearConversation(e){this.seenMessageIds.delete(e),this.optimisticMessages.delete(e);let t=this.getMessageIds(e);this.receiptManager.clearConversation(e,t),this.confirmedMessages.delete(e),this.logger.debug("Cleared message tracking for conversation:",e)}clear(){this.seenMessageIds.clear(),this.optimisticMessages.clear(),this.confirmedMessages.clear(),this.receiptManager.clear(),this.logger.debug("Cleared all message tracking")}},Lt=class extends j.default{constructor(e=!1){super(),this.typingTimers=new Map,this.activeTyping=new Map,this.TYPING_TIMEOUT_MS=5e3,this.logger=new D(e)}handleTypingStart(e,t){if(!e||!t){this.logger.warn("Invalid typing_start: missing conversationId or userId");return}let i=this.activeTyping.get(e);i||(i=new Set,this.activeTyping.set(e,i));let n=this.typingTimers.get(e);n||(n=new Map,this.typingTimers.set(e,n));let a=i.has(t),o=n.get(t);o&&clearTimeout(o),i.add(t);let r=setTimeout(()=>{this.handleTypingStop(e,t)},this.TYPING_TIMEOUT_MS);n.set(t,r),a?this.logger.debug("Typing timer restarted:",e,t):(this.emit("typing",{conversationId:e,userId:t,state:"start"}),this.logger.debug("Typing started:",e,t))}handleTypingStop(e,t){if(!e||!t){this.logger.warn("Invalid typing_stop: missing conversationId or userId");return}let i=this.activeTyping.get(e),n=this.typingTimers.get(e);if(!i||!i.has(t)){this.logger.debug("Typing stop ignored (user not typing):",e,t);return}let a=n==null?void 0:n.get(t);a&&(clearTimeout(a),n==null||n.delete(t)),i.delete(t),i.size===0&&this.activeTyping.delete(e),n&&n.size===0&&this.typingTimers.delete(e),this.emit("typing",{conversationId:e,userId:t,state:"stop"}),this.logger.debug("Typing stopped:",e,t)}clearConversation(e){let t=this.activeTyping.get(e),i=this.typingTimers.get(e);if(t){for(let n of t)this.emit("typing",{conversationId:e,userId:n,state:"stop"});this.activeTyping.delete(e)}if(i){for(let n of i.values())clearTimeout(n);this.typingTimers.delete(e)}this.logger.debug("Cleared typing state for conversation:",e)}clear(){for(let e of this.typingTimers.values())for(let t of e.values())clearTimeout(t);this.typingTimers.clear(),this.activeTyping.clear(),this.logger.debug("Cleared all typing state")}getTypingUsers(e){let t=this.activeTyping.get(e);return t?Array.from(t):[]}},Ut=[{urls:"stun:stun.l.google.com:19302"},{urls:"stun:stun1.l.google.com:19302"}],Qe,Ke=typeof RTCPeerConnection!="undefined"&&typeof navigator!="undefined"&&typeof((Qe=navigator.mediaDevices)==null?void 0:Qe.getUserMedia)=="function",Z=class extends j.default{constructor(e={}){var t;super(),this.peers=new Map,this.localStream=null,this.mediaOptions={},this.screenTrack=null,this.cameraTrack=null,this.options=e,this.iceServers=(t=e.iceServers)!=null?t:Ut,this.getIceServers=e.getIceServers,this.iceServersResolved=!e.getIceServers}static isAvailable(){return Ke}static async enumerateDevices(){var e;if(!((e=navigator.mediaDevices)!=null&&e.enumerateDevices))return[];try{return await navigator.mediaDevices.enumerateDevices()}catch{return[]}}setMediaOptions(e){this.mediaOptions={...this.mediaOptions,...e}}async getMedia(e){if(this.localStream)return this.localStream;let t=this.mediaOptions,i={echoCancellation:!0,noiseSuppression:t.noiseSuppression!==!1};t.audioDeviceId&&(i.deviceId={exact:t.audioDeviceId});let n=!1;if(e==="video"){let o={};t.videoDeviceId&&(o.deviceId={exact:t.videoDeviceId}),t.lowBandwidth&&(o.width={ideal:640},o.height={ideal:360},o.frameRate={ideal:15,max:20}),n=Object.keys(o).length?o:!0}let a=await navigator.mediaDevices.getUserMedia({audio:i,video:n});return t.startMuted&&a.getAudioTracks().forEach(o=>o.enabled=!1),t.startVideoOff&&a.getVideoTracks().forEach(o=>o.enabled=!1),this.localStream=a,a}async createPeerConnection(e,t){if(!Ke)return null;if(!this.iceServersResolved&&this.getIceServers)try{this.iceServers=await this.getIceServers(),this.iceServersResolved=!0}catch(a){this.options.debug&&console.warn("Failed to fetch ICE servers, using defaults:",a),this.iceServersResolved=!0}let i=new RTCPeerConnection({iceServers:this.iceServers}),n={pc:i};return this.peers.set(e,n),i.ontrack=a=>{a.streams[0]&&(n.remoteStream=a.streams[0],this.emit("remote_stream",{userId:e,stream:a.streams[0]}))},i.onicecandidate=a=>{a.candidate&&this.emit("ice_candidate",{userId:e,candidate:a.candidate.toJSON()})},i.oniceconnectionstatechange=()=>{if(i.iceConnectionState==="connected"||i.iceConnectionState==="completed")this.mediaOptions.lowBandwidth&&this.setVideoBitrate(35e4),this.emit("peer_connected",{userId:e});else if(i.iceConnectionState==="failed"){let a=this.peers.get(e);a&&!a.hasRestartedIce&&typeof i.restartIce=="function"?(a.hasRestartedIce=!0,i.restartIce()):this.emit("ice_failed",{userId:e})}},i}async createOffer(e,t){let i=await this.getMedia(t),n=await this.createPeerConnection(e,t);if(!n)return null;i.getTracks().forEach(o=>n.addTrack(o,i));let a=await n.createOffer();return await n.setLocalDescription(a),a}async handleOffer(e,t,i){let n=await this.getMedia(i),a=await this.createPeerConnection(e,i);if(!a)return null;n.getTracks().forEach(r=>a.addTrack(r,n)),await a.setRemoteDescription(new RTCSessionDescription(t));let o=await a.createAnswer();return await a.setLocalDescription(o),o}async handleAnswer(e,t){let i=this.peers.get(e);i&&await i.pc.setRemoteDescription(new RTCSessionDescription(t))}async addIceCandidate(e,t){let i=this.peers.get(e);if(i)try{await i.pc.addIceCandidate(new RTCIceCandidate(t))}catch(n){this.options.debug&&console.warn("addIceCandidate failed:",n)}}getLocalStream(){return this.localStream}getRemoteStream(e){var t;return(t=this.peers.get(e))==null?void 0:t.remoteStream}getAllRemoteStreams(){let e=new Map;for(let[t,i]of this.peers)i.remoteStream&&e.set(t,i.remoteStream);return e}async applyVideoConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getVideoTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async applyAudioConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getAudioTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async setVideoBitrate(e){for(let[,t]of this.peers){let i=t.pc.getSenders().find(a=>{var o;return((o=a.track)==null?void 0:o.kind)==="video"});if(!i)continue;let n=i.getParameters();(!n.encodings||n.encodings.length===0)&&(n.encodings=[{}]);for(let a of n.encodings)e==null?delete a.maxBitrate:a.maxBitrate=e;try{await i.setParameters(n)}catch{}}}async setLowBandwidth(e){this.mediaOptions.lowBandwidth=e,await this.applyVideoConstraints(e?{width:{max:640},height:{max:360},frameRate:{max:20}}:{width:{ideal:1280},height:{ideal:720},frameRate:{ideal:30}}),await this.setVideoBitrate(e?35e4:null)}async switchDevice(e,t){if(!this.localStream)return;let i=e==="video"?{video:{deviceId:{exact:t}}}:{audio:{deviceId:{exact:t}}},n=await navigator.mediaDevices.getUserMedia(i),a=e==="video"?n.getVideoTracks()[0]:n.getAudioTracks()[0];if(!a)return;let o=e==="video"?this.localStream.getVideoTracks()[0]:this.localStream.getAudioTracks()[0];o&&(a.enabled=o.enabled);for(let[,r]of this.peers){let l=r.pc.getSenders().find(d=>{var f;return((f=d.track)==null?void 0:f.kind)===e});l&&await l.replaceTrack(a)}o&&(this.localStream.removeTrack(o),o.stop()),this.localStream.addTrack(a)}isScreenSharing(){return!!this.screenTrack}async startScreenShare(){var a,o;if(this.screenTrack)return!0;let e=navigator.mediaDevices;if(!e.getDisplayMedia)return!1;let t=await e.getDisplayMedia({video:!0,audio:!1}),i=t.getVideoTracks()[0];if(!i)return!1;this.cameraTrack=(o=(a=this.localStream)==null?void 0:a.getVideoTracks()[0])!=null?o:null;let n=!1;for(let[,r]of this.peers){let l=r.pc.getSenders().find(d=>{var f;return((f=d.track)==null?void 0:f.kind)==="video"});l&&(await l.replaceTrack(i),n=!0)}return n?(this.screenTrack=i,i.onended=()=>{this.stopScreenShare()},this.emit("screen_share_changed",{active:!0,stream:t}),!0):(i.stop(),!1)}async stopScreenShare(){var e;if(this.screenTrack){for(let[,t]of this.peers){let i=t.pc.getSenders().find(n=>{var a;return((a=n.track)==null?void 0:a.kind)==="video"||n.track===this.screenTrack});i&&await i.replaceTrack((e=this.cameraTrack)!=null?e:null)}this.screenTrack.stop(),this.screenTrack=null,this.emit("screen_share_changed",{active:!1})}}closePeer(e){let t=this.peers.get(e);t&&t.pc.signalingState!=="closed"&&t.pc.close(),this.peers.delete(e)}cleanup(){for(let[e]of this.peers)this.closePeer(e);this.localStream&&(this.localStream.getTracks().forEach(e=>e.stop()),this.localStream=null),this.removeAllListeners()}async getCallStats(){let e={};for(let[,t]of this.peers)try{(await t.pc.getStats()).forEach(n=>{var o,r,l,d,f,v,b,R,k,u;let a=n;if(n.type==="inbound-rtp")e.packets_lost_in=((o=e.packets_lost_in)!=null?o:0)+((r=a.packetsLost)!=null?r:0),e.packets_received=((l=e.packets_received)!=null?l:0)+((d=a.packetsReceived)!=null?d:0),e.bytes_received=((f=e.bytes_received)!=null?f:0)+((v=a.bytesReceived)!=null?v:0),typeof a.jitter=="number"&&(e.jitter_ms=a.jitter*1e3);else if(n.type==="outbound-rtp")e.packets_sent=((b=e.packets_sent)!=null?b:0)+((R=a.packetsSent)!=null?R:0),e.bytes_sent=((k=e.bytes_sent)!=null?k:0)+((u=a.bytesSent)!=null?u:0);else if(n.type==="candidate-pair"&&n.state==="succeeded"){let C=n.currentRoundTripTime;typeof C=="number"&&(e.rtt_ms=C*1e3)}})}catch{}return e}setLocalAudioEnabled(e){this.localStream&&this.localStream.getAudioTracks().forEach(t=>t.enabled=e)}setLocalVideoEnabled(e){this.localStream&&this.localStream.getVideoTracks().forEach(t=>t.enabled=e)}},Ot=6e4,Ht=class extends j.default{constructor(e,t={}){var i,n;super(),this.ringTimeoutId=null,this.webRTC=null,this.callRole=null,this.currentCallType="video",this.participants=new Set,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1,this.conversationId=e,this.logger=new D((i=t.debug)!=null?i:!1),this.ringTimeoutMs=(n=t.ringTimeout)!=null?n:Ot,this.submitCallQuality=t.submitCallQuality,Z.isAvailable()&&(this.webRTC=new Z({debug:t.debug,getIceServers:t.getIceServers}))}emitCallConnected(e,t,i){this.callConnectedEmitted||(this.callConnectedEmitted=!0,this.callStartedAt==null&&(this.callStartedAt=Date.now()),this.emit("call_connected",{localStream:e,remoteStream:t,remoteUserId:i}))}setSendCallHandler(e){this.sendCallHandler=e}setCallOptions(e){var t;(t=this.webRTC)==null||t.setMediaOptions(e)}listDevices(){return Z.enumerateDevices()}applyVideoConstraints(e){return this.webRTC?this.webRTC.applyVideoConstraints(e):Promise.resolve()}applyAudioConstraints(e){return this.webRTC?this.webRTC.applyAudioConstraints(e):Promise.resolve()}switchDevice(e,t){return this.webRTC?this.webRTC.switchDevice(e,t):Promise.resolve()}setLowBandwidth(e){return this.webRTC?this.webRTC.setLowBandwidth(e):Promise.resolve()}startScreenShare(){return this.webRTC?this.webRTC.startScreenShare():Promise.resolve(!1)}stopScreenShare(){return this.webRTC?this.webRTC.stopScreenShare():Promise.resolve()}isScreenSharing(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.isScreenSharing())!=null?t:!1}setSubmitCallQuality(e){this.submitCallQuality=e}send(e){if(!this.sendCallHandler){let t=new Error("Call not connected. Join conversation first.");throw this.emit("call_error",{reason:"websocket_lost",message:t.message}),t}this.sendCallHandler(e)}clearRingTimeout(){this.ringTimeoutId&&(clearTimeout(this.ringTimeoutId),this.ringTimeoutId=null)}startCall(e="video"){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="caller",this.currentCallType=e;let t={type:"call_invite",conversation_id:this.conversationId,payload:{call_type:e}};this.send(t),this.logger.debug("call.invite sent",{conversation_id:this.conversationId,call_type:e}),this.ringTimeoutId=setTimeout(()=>{this.ringTimeoutId=null,this.logger.debug("call ring timeout - no answer"),this.endCall("no_answer"),this.emit("call_timeout",{reason:"no_answer"})},this.ringTimeoutMs)}acceptCall(){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="callee";let e={type:"call_accept",conversation_id:this.conversationId};this.send(e),this.logger.debug("call.accept sent",{conversation_id:this.conversationId})}joinCall(e="video"){this.callRole="joiner",this.currentCallType=e;let t={type:"call_join",conversation_id:this.conversationId};this.send(t),this.logger.debug("call.join sent",{conversation_id:this.conversationId})}rejectCall(e){this.clearRingTimeout();let t={type:"call_reject",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.reject sent",{conversation_id:this.conversationId,reason:e})}endCall(e){this.clearRingTimeout();let t={type:"call_hangup",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.hangup sent",{conversation_id:this.conversationId,reason:e})}handleCallInvite(e){this.currentCallType=e.call_type||"video",this.emit("call_invite",{callType:this.currentCallType,callerId:e.caller_id,callerName:e.caller_name})}async handleCallAccept(e){this.clearRingTimeout();let t=e==null?void 0:e.sender_id;if(this.participants.add(t!=null?t:"unknown"),this.webRTC&&t&&this.callRole==="caller")try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer failed:",i),this.emit("call_error",{reason:"permission_denied",message:String(i)})}this.emit("call_accept",{accepterId:t})}async handleCallJoin(e){let t=e.joiner_id;if(t&&this.participants.add(t),this.webRTC&&t&&(this.callRole==="caller"||this.callRole==="callee"))try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer for joiner failed:",i)}this.emit("call_join",{joinerId:e.joiner_id,joinerName:e.joiner_name})}handleCallReject(e){this.clearRingTimeout(),this.emit("call_reject",{reason:e==null?void 0:e.reason})}async handleCallHangup(e){var i;this.clearRingTimeout();let t=(i=e==null?void 0:e.reason)!=null?i:"user_hangup";await this.submitQualityAndCleanup(t),this.callRole=null,this.participants.clear(),this.emit("call_hangup",{endedBy:e==null?void 0:e.ended_by,reason:t})}handleCallParticipantLeft(e){var i;let t=e.left_user_id;t&&(this.participants.delete(t),(i=this.webRTC)==null||i.closePeer(t)),this.emit("peer_left",{userId:t})}handleCallError(e){this.clearRingTimeout(),this.emit("call_error",{code:e.code,message:e.message,details:e.details})}async handleCallOffer(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.participants.add(t),this.webRTC&&(this.callRole==="callee"||this.callRole==="joiner"))try{this.setupWebRTCEvents();let a=await this.webRTC.handleOffer(t,i,this.currentCallType);if(a){this.sendAnswer(t,a);let o=this.webRTC.getLocalStream(),r=this.webRTC.getRemoteStream(t);o&&r&&this.emitCallConnected(o,r,t)}}catch(a){this.logger.debug("WebRTC handleOffer failed:",a),this.emit("call_error",{reason:"permission_denied",message:String(a)})}this.emit("call_offer",{sdp:i,fromUserId:t})}}async handleCallAnswer(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.webRTC){await this.webRTC.handleAnswer(t,i);let a=this.webRTC.getLocalStream(),o=this.webRTC.getRemoteStream(t);a&&o&&this.emitCallConnected(a,o,t)}this.emit("call_answer",{sdp:i,fromUserId:t})}}async handleCallICECandidate(e){var n;let t=(n=e.from_user_id)!=null?n:e.sender_id,i=e.candidate;!t||!i||(this.webRTC&&await this.webRTC.addIceCandidate(t,i),this.emit("call_ice_candidate",{candidate:i,fromUserId:t}))}handleCallMute(e){this.emit("peer_mute",{userId:e==null?void 0:e.user_id})}handleCallUnmute(e){this.emit("peer_unmute",{userId:e==null?void 0:e.user_id})}handleVideoOff(e){this.emit("peer_video_off",{userId:e==null?void 0:e.user_id})}handleVideoOn(e){this.emit("peer_video_on",{userId:e==null?void 0:e.user_id})}setMuted(e){var i;(i=this.webRTC)==null||i.setLocalAudioEnabled(!e);let t=e?{type:"call_mute",conversation_id:this.conversationId}:{type:"call_unmute",conversation_id:this.conversationId};this.send(t),this.emit("local_mute_changed",{muted:e})}setVideoEnabled(e){var i;(i=this.webRTC)==null||i.setLocalVideoEnabled(e);let t=e?{type:"video_on",conversation_id:this.conversationId}:{type:"video_off",conversation_id:this.conversationId};this.send(t),this.emit("local_video_changed",{enabled:e})}getLocalStream(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getLocalStream())!=null?t:null}getRemoteStream(e){var t;return(t=this.webRTC)==null?void 0:t.getRemoteStream(e)}getAllRemoteStreams(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getAllRemoteStreams())!=null?t:new Map}sendOffer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_offer",conversation_id:this.conversationId,payload:i})}sendAnswer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_answer",conversation_id:this.conversationId,payload:i})}setupWebRTCEvents(){!this.webRTC||this.webRTCEventsSetup||(this.webRTCEventsSetup=!0,this.webRTC.on("ice_candidate",({userId:e,candidate:t})=>{let i={candidate:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_ice_candidate",conversation_id:this.conversationId,payload:i})}),this.webRTC.on("remote_stream",({userId:e,stream:t})=>{var n;let i=(n=this.webRTC)==null?void 0:n.getLocalStream();i&&this.emitCallConnected(i,t,e)}),this.webRTC.on("ice_failed",async()=>{await this.submitQualityAndCleanup("ice_failed"),this.emit("call_error",{reason:"ice_failed",message:"ICE connection failed"})}),this.webRTC.on("screen_share_changed",e=>this.emit("screen_share_changed",e)))}async submitQualityAndCleanup(e,t=!1){let i=this.webRTC,n={end_reason:e};this.callStartedAt!=null&&(n.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3));try{if(i){let a=await i.getCallStats();Object.assign(n,a)}}catch{}if(this.submitCallQuality)try{await this.submitCallQuality(this.conversationId,n,e)}catch(a){this.logger.debug("submitCallQuality failed:",a)}i==null||i.cleanup(),this.webRTC=t?null:Z.isAvailable()?new Z({}):null,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1}async getCallStats(){let e={};if(this.callStartedAt!=null&&(e.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3)),this.webRTC){let t=await this.webRTC.getCallStats();Object.assign(e,t)}return e}cleanup(){this.clearRingTimeout(),this.submitQualityAndCleanup("user_left",!0),this.webRTC=null,this.webRTCEventsSetup=!1,this.callRole=null,this.participants.clear(),this.removeAllListeners()}};function Dt(e,t,i,n){return new Promise((a,o)=>{let r=new XMLHttpRequest;r.open("POST",e);for(let[l,d]of Object.entries(i))r.setRequestHeader(l,d);r.upload.onprogress=l=>{n&&l.lengthComputable&&n(Math.round(l.loaded/l.total*100))},r.onload=()=>{if(r.status>=200&&r.status<300)try{a(r.responseText?JSON.parse(r.responseText):{})}catch{a({})}else{let l=`Upload failed: HTTP ${r.status}`;try{let d=JSON.parse(r.responseText);d!=null&&d.message&&(l=d.message)}catch{}o(new Error(l))}},r.onerror=()=>o(new Error("Upload failed: network error")),r.send(t)})}function qt(e){return new Promise((t,i)=>{let n=URL.createObjectURL(e),a=new Image;a.onload=()=>{URL.revokeObjectURL(n),t({width:a.naturalWidth,height:a.naturalHeight})},a.onerror=()=>{URL.revokeObjectURL(n),i(new Error("Failed to load image for dimension probing"))},a.src=n})}function Pt(e){return new Promise((t,i)=>{let n=URL.createObjectURL(e),a=document.createElement("video");a.preload="metadata",a.onloadedmetadata=()=>{URL.revokeObjectURL(n),t({width:a.videoWidth,height:a.videoHeight,durationMs:Math.round(a.duration*1e3)})},a.onerror=()=>{URL.revokeObjectURL(n),i(new Error("Failed to load video for metadata probing"))},a.src=n})}var Ft=class extends j.default{constructor(e,t=!1){var n,a,o;super(),this._isJoined=!1;let i=typeof t=="boolean"?{debug:t}:t;this.id=e,this.messageManager=new It((n=i.debug)!=null?n:!1),this.typingManager=new Lt((a=i.debug)!=null?a:!1),this.callManager=new Ht(e,{debug:(o=i.debug)!=null?o:!1,getIceServers:i.getIceServers}),this.callManager.on("call_invite",r=>this.emit("call_invite",r)),this.callManager.on("call_accept",r=>this.emit("call_accept",r)),this.callManager.on("call_join",r=>this.emit("call_join",r)),this.callManager.on("call_reject",r=>this.emit("call_reject",r)),this.callManager.on("call_hangup",r=>this.emit("call_hangup",r)),this.callManager.on("peer_left",r=>this.emit("peer_left",r)),this.callManager.on("peer_mute",r=>this.emit("peer_mute",r)),this.callManager.on("peer_unmute",r=>this.emit("peer_unmute",r)),this.callManager.on("peer_video_off",r=>this.emit("peer_video_off",r)),this.callManager.on("peer_video_on",r=>this.emit("peer_video_on",r)),this.callManager.on("local_mute_changed",r=>this.emit("local_mute_changed",r)),this.callManager.on("local_video_changed",r=>this.emit("local_video_changed",r)),this.callManager.on("screen_share_changed",r=>this.emit("screen_share_changed",r)),this.callManager.on("call_connected",r=>this.emit("call_connected",r)),this.callManager.on("call_error",r=>this.emit("call_error",r)),this.callManager.on("call_timeout",r=>this.emit("call_timeout",r)),this.messageManager.on("message",r=>{r.conversationId===this.id&&this.emit("message",r)}),this.messageManager.on("receipt",r=>{this.emit("receipt",r)}),this.typingManager.on("typing",r=>{r.conversationId===this.id&&this.emit("typing",{userId:r.userId,state:r.state})})}get isJoined(){return this._isJoined}setSendMessageHandler(e){this.sendMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e}setSendReadHandler(e){this.sendReadHandler=e}setSendCallHandler(e){this.callManager.setSendCallHandler(e)}setSubmitCallQuality(e){this.callManager.setSubmitCallQuality(e)}setFetchMessagesCallback(e){this.fetchMessagesCallback=e}setUploadAttachmentCallback(e){this.uploadAttachmentCallback=e}async fetchMessages(e){var i;if(!this.fetchMessagesCallback)throw new Error("REST not configured. Set apiUrl in Vocantly config for fetchMessages() (token, API keys, or getRestHeaders).");let t=await this.fetchMessagesCallback({externalUserId:(i=e==null?void 0:e.externalUserId)!=null?i:"",cursor:e==null?void 0:e.cursor,limit:e==null?void 0:e.limit});return this.messageManager.trackMessageIdsFromHistory(this.id,t.messages.map(n=>n.id)),t}markJoined(){this._isJoined||(this._isJoined=!0,this.emit("joined",{conversation_id:this.id}))}markLeft(){this._isJoined&&(this._isJoined=!1,this.callManager.cleanup(),this.emit("left",{conversation_id:this.id}))}sendMessage(e,t="text",i){if(!this.sendMessageHandler){let o=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",o),o}if(!this._isJoined){let o=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",o),o}let n=Y();this.messageManager.createOptimisticMessage(this.id,n,e,t,i);let a={type:"message",conversation_id:this.id,payload:{message_id:n,content:e,message_type:t}};try{this.sendMessageHandler(a)}catch(o){let r=o instanceof Error?o:new Error("Failed to send message");throw this.emit("error",r),r}}async sendMedia(e,t){var R,k;if(!this.sendMessageHandler){let u=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",u),u}if(!this._isJoined){let u=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",u),u}if(!this.uploadAttachmentCallback){let u=new Error("Media upload is not configured. Set apiUrl and appId in the Vocantly config to use sendMedia().");throw this.emit("error",u),u}let i=(R=t==null?void 0:t.fileName)!=null?R:e instanceof File?e.name:"upload",n=e.type||"application/octet-stream",a,o,r;if(n.startsWith("image/")){let u=await qt(e).catch(()=>{});a=u==null?void 0:u.width,o=u==null?void 0:u.height}else if(n.startsWith("video/")){let u=await Pt(e).catch(()=>{});a=u==null?void 0:u.width,o=u==null?void 0:u.height,r=u==null?void 0:u.durationMs}let l;try{l=await this.uploadAttachmentCallback({conversationId:this.id,file:e,fileName:i,onProgress:t==null?void 0:t.onProgress})}catch(u){let C=u instanceof Error?u:new Error("Upload failed");throw this.emit("error",C),C}let d=Y(),f=[{bucket:l.bucket,key:l.key,file_name:l.fileName,mime_type:l.mimeType,size_bytes:l.sizeBytes,width:a,height:o,duration_ms:r}],v=(k=t==null?void 0:t.caption)!=null?k:"";this.messageManager.createOptimisticMessage(this.id,d,v,l.category,t==null?void 0:t.metadata,f);let b={type:"message",conversation_id:this.id,payload:{message_id:d,content:v,message_type:l.category,attachments:f}};try{this.sendMessageHandler(b)}catch(u){let C=u instanceof Error?u:new Error("Failed to send media message");throw this.emit("error",C),C}}handleIncomingMessage(e){this.messageManager.handleIncomingMessage(this.id,e)}handleReceipt(e,t,i){this.messageManager.handleReceipt(this.id,e,t,i)}handleTyping(e){e.state==="start"?this.typingManager.handleTypingStart(this.id,e.user_id):e.state==="stop"&&this.typingManager.handleTypingStop(this.id,e.user_id)}emitPresence(e){this.emit("presence",{userId:e.user_id,state:e.state})}clearMessages(){this.messageManager.clearConversation(this.id)}clearTyping(){this.typingManager.clearConversation(this.id)}startCall(e="video"){this.ensureJoinedForCall(),this.callManager.startCall(e)}acceptCall(){this.ensureJoinedForCall(),this.callManager.acceptCall()}joinCall(e){this.ensureJoinedForCall(),this.callManager.joinCall(e!=null?e:"video")}rejectCall(e){this.ensureJoinedForCall(),this.callManager.rejectCall(e)}endCall(e){this.ensureJoinedForCall(),this.callManager.endCall(e)}setMuted(e){this.ensureJoinedForCall(),this.callManager.setMuted(e)}setVideoEnabled(e){this.ensureJoinedForCall(),this.callManager.setVideoEnabled(e)}setCallOptions(e){this.callManager.setCallOptions(e)}listDevices(){return this.callManager.listDevices()}applyVideoConstraints(e){return this.callManager.applyVideoConstraints(e)}applyAudioConstraints(e){return this.callManager.applyAudioConstraints(e)}switchDevice(e,t){return this.callManager.switchDevice(e,t)}setLowBandwidth(e){return this.callManager.setLowBandwidth(e)}startScreenShare(){return this.ensureJoinedForCall(),this.callManager.startScreenShare()}stopScreenShare(){return this.callManager.stopScreenShare()}isScreenSharing(){return this.callManager.isScreenSharing()}getLocalStream(){return this.callManager.getLocalStream()}getRemoteStream(e){return this.callManager.getRemoteStream(e)}getAllRemoteStreams(){return this.callManager.getAllRemoteStreams()}getCallStats(){return this.callManager.getCallStats()}handleIncomingCallMessage(e,t){switch(e){case"call_invite":this.callManager.handleCallInvite(t||{});break;case"call_accept":this.callManager.handleCallAccept(t);break;case"call_join":this.callManager.handleCallJoin(t||{});break;case"call_reject":this.callManager.handleCallReject(t);break;case"call_hangup":this.callManager.handleCallHangup(t);break;case"call_participant_left":this.callManager.handleCallParticipantLeft(t||{});break;case"call_error":this.callManager.handleCallError(t||{});break;case"call_offer":this.callManager.handleCallOffer(t||{});break;case"call_answer":this.callManager.handleCallAnswer(t||{});break;case"call_ice_candidate":this.callManager.handleCallICECandidate(t||{});break;case"call_mute":this.callManager.handleCallMute(t||{});break;case"call_unmute":this.callManager.handleCallUnmute(t||{});break;case"video_off":this.callManager.handleVideoOff(t||{});break;case"video_on":this.callManager.handleVideoOn(t||{});break}}ensureJoinedForCall(){if(!this._isJoined)throw new Error("Conversation is not joined. Call join() first.")}startTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_start",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_start");throw this.emit("error",i),i}}stopTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_stop",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_stop");throw this.emit("error",i),i}}markRead(e){if(!this.sendReadHandler){let i=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",i),i}if(!this._isJoined){let i=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",i),i}let t={type:"read",conversation_id:this.id,payload:{message_id:e}};try{this.sendReadHandler(t)}catch(i){let n=i instanceof Error?i:new Error("Failed to send read receipt");throw this.emit("error",n),n}}},Nt=class extends j.default{constructor(e,t=!1,i,n,a){super(),this.conversations=new Map,this.restFetcher=null,this.appId=null,this.iceServersCache=null,this.sendMessageHandler=e,this.sendTypingHandler=n,this.sendCallHandler=a,this.supportMessageHandler=i,this.debug=t,this.logger=new D(t)}setRestFetcher(e){if(this.restFetcher=e,e)for(let t of this.conversations.values())t.setSubmitCallQuality((i,n,a)=>this.submitCallQualityToApi(i,n,a))}setAppId(e){this.appId=e&&e.trim()||null,this.iceServersCache=null}getIceServersFetcher(){if(!(!this.restFetcher||!this.appId))return async()=>{var r;if(this.iceServersCache)return this.iceServersCache;let t=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/ice-servers`,i=await this.restFetcher.getHeaders(),n=await fetch(t,{method:"GET",headers:i});if(!n.ok)throw new Error(`ICE servers fetch failed: ${n.status}`);let a=await n.json();if(!a.success||!((r=a.data)!=null&&r.iceServers))throw new Error("Invalid ICE servers response");let o=a.data.iceServers;return this.iceServersCache=o,o}}setSupportMessageHandler(e){this.supportMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e;for(let t of this.conversations.values())t.setSendTypingHandler(e)}setSendCallHandler(e){this.sendCallHandler=e;for(let t of this.conversations.values())t.setSendCallHandler(e)}setSendReadHandler(e){this.sendReadHandler=e;for(let t of this.conversations.values())t.setSendReadHandler(e)}async list(e){var k,u,C;if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages() (token, API keys, or getRestHeaders).");let t=this.restFetcher.apiUrl.replace(/\/$/,""),i=(k=e==null?void 0:e.externalUserId)==null?void 0:k.trim(),n=Math.min(Math.max(1,(u=e==null?void 0:e.limit)!=null?u:20),100),a=new URLSearchParams({limit:String(n)});i&&a.set("external_user_id",i),e!=null&&e.cursor&&a.set("cursor",e.cursor);let o=a.toString(),r=`${t}/sdk/conversations${o?`?${o}`:""}`,l=await this.restFetcher.getHeaders(),d=await fetch(r,{method:"GET",headers:l});if(!d.ok){let N=await d.text(),_={};try{_=JSON.parse(N)}catch{_={message:N}}throw new Error(_.message||`HTTP ${d.status}: ${N}`)}let f=await d.json();if(!f.success||!f.data)throw new Error(f.message||"Invalid response");let v=f.data,b=Array.isArray(v.conversations)?v.conversations:[],R=(C=v.pagination)!=null?C:{has_next_page:!1,next_cursor:null,limit:n};return{conversations:b,pagination:R}}async getMessages(e,t,i={}){var b;if(!(e!=null&&e.trim()))throw new Error("conversationId is required");if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages().");let n=Math.min(Math.max(1,(b=i.limit)!=null?b:20),100),a=new URLSearchParams({limit:String(n)});t!=null&&t.trim()&&a.set("external_user_id",t.trim()),i.cursor&&a.set("cursor",i.cursor);let o=this.restFetcher.apiUrl.replace(/\/$/,""),r=a.toString(),l=`${o}/sdk/conversations/${encodeURIComponent(e.trim())}/messages${r?`?${r}`:""}`,d=await this.restFetcher.getHeaders(),f=await fetch(l,{method:"GET",headers:d});if(!f.ok){let R=await f.text(),k={};try{k=JSON.parse(R)}catch{k={message:R}}throw new Error(k.message||`HTTP ${f.status}: ${R}`)}let v=await f.json();if(!v.success||!v.data)throw new Error(v.message||"Invalid response");return{messages:v.data.messages||[],pagination:v.data.pagination||{has_next_page:!1,next_cursor:null,limit:n}}}async uploadAttachment(e){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for sendMedia().");if(!this.appId)throw new Error("appId is required in Vocantly config for sendMedia().");let i=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/uploads`,a={...await this.restFetcher.getHeaders()};delete a["Content-Type"],delete a["content-type"];let o=new FormData;o.append("conversation_id",e.conversationId),o.append("file",e.file,e.fileName);let r=await Dt(i,o,a,e.onProgress);if(!r.success||!r.data)throw new Error(r.message||"Invalid upload response");return{bucket:r.data.bucket,key:r.data.key,category:r.data.category,fileName:r.data.file_name,mimeType:r.data.mime_type,sizeBytes:r.data.size_bytes}}async getAttachmentDownloadUrl(e,t){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for media downloads.");if(!this.appId)throw new Error("appId is required in Vocantly config for media downloads.");let i=this.restFetcher.apiUrl.replace(/\/$/,""),n=new URLSearchParams({bucket:e,key:t}),a=`${i}/apps/${encodeURIComponent(this.appId)}/uploads/url?${n.toString()}`,o=await this.restFetcher.getHeaders(),r=await fetch(a,{method:"GET",headers:o});if(!r.ok){let d=await r.text(),f={};try{f=JSON.parse(d)}catch{f={message:d}}throw new Error(f.message||`HTTP ${r.status}: ${d}`)}let l=await r.json();if(!l.success||!l.data)throw new Error(l.message||"Invalid download URL response");return{url:l.data.url,expiresInSeconds:l.data.expires_in_seconds}}async submitCallQualityToApi(e,t,i){if(!this.restFetcher)return;let a=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/conversations/${encodeURIComponent(e)}/call-quality`,o=await this.restFetcher.getHeaders(),r={end_reason:i};typeof t.duration_seconds=="number"&&(r.duration_seconds=t.duration_seconds),typeof t.packets_lost_in=="number"&&(r.packets_lost_in=t.packets_lost_in),typeof t.packets_lost_out=="number"&&(r.packets_lost_out=t.packets_lost_out),typeof t.packets_received=="number"&&(r.packets_received=t.packets_received),typeof t.packets_sent=="number"&&(r.packets_sent=t.packets_sent),typeof t.bytes_received=="number"&&(r.bytes_received=t.bytes_received),typeof t.bytes_sent=="number"&&(r.bytes_sent=t.bytes_sent),typeof t.jitter_ms=="number"&&(r.jitter_ms=t.jitter_ms),typeof t.rtt_ms=="number"&&(r.rtt_ms=t.rtt_ms);let l=await fetch(a,{method:"POST",headers:{...o,"Content-Type":"application/json"},body:JSON.stringify(r)});if(!l.ok){let d=await l.text();throw this.logger.debug("submitCallQuality failed:",l.status,d),new Error(`Call quality submit failed: ${l.status}`)}}get(e){if(!e||e.length===0)throw new Error("Conversation ID is required");let t=this.conversations.get(e);return t||(t=new Ft(e,{debug:this.debug,getIceServers:this.getIceServersFetcher()}),this.sendMessageHandler&&t.setSendMessageHandler(this.sendMessageHandler),this.sendTypingHandler&&t.setSendTypingHandler(this.sendTypingHandler),this.sendCallHandler&&t.setSendCallHandler(this.sendCallHandler),this.sendReadHandler&&t.setSendReadHandler(this.sendReadHandler),this.conversations.set(e,t),this.logger.debug("Created conversation instance:",e)),this.restFetcher&&(t.setFetchMessagesCallback(i=>this.getMessages(e,i.externalUserId,{cursor:i.cursor,limit:i.limit})),t.setSubmitCallQuality((i,n,a)=>this.submitCallQualityToApi(i,n,a)),this.appId&&t.setUploadAttachmentCallback(i=>this.uploadAttachment(i))),t}has(e){return this.conversations.has(e)}async join(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");this.get(e),await t(e),this.logger.debug("Join requested for conversation:",e)}async leave(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.conversations.get(e);i?(i.clearTyping(),await t(e),i.markLeft(),this.logger.debug("Left conversation:",e)):(await t(e),this.logger.warn("Attempted to leave unknown conversation:",e))}routeIncomingMessage(e){var i;let t;switch(e.type){case"joined":t=((i=e.payload)==null?void 0:i.conversation_id)||e.conversation_id,t&&this.get(t).markJoined();break;case"message":if(t=e.conversation_id,t){let n=this.conversations.get(t);n?n.isJoined?n.handleIncomingMessage(e.payload):this.logger.warn("Received message for conversation that is not joined:",t):this.logger.warn("Received message for unknown conversation:",t)}break;case"typing":if(t=e.conversation_id,t){let n=this.conversations.get(t);n?n.isJoined?n.handleTyping(e.payload):this.logger.warn("Received typing indicator for conversation that is not joined:",t):this.logger.warn("Received typing indicator for unknown conversation:",t)}break;case"receipt":if(t=e.conversation_id,t){let n=this.conversations.get(t);if(n)if(n.isJoined){let a=e;n.handleReceipt(a.payload.message_id,a.payload.state,a.payload.user_id)}else this.logger.warn("Received receipt for conversation that is not joined:",t);else this.logger.warn("Received receipt for unknown conversation:",t)}break;case"support":break;case"presence":if(t=e.conversation_id,t){let n=this.conversations.get(t);n&&n.isJoined&&n.emitPresence(e.payload)}break;case"error":this.logger.error("Received error message:",e.error);break;case"call_invite":case"call_accept":case"call_join":case"call_reject":case"call_hangup":case"call_participant_left":case"call_error":case"call_offer":case"call_answer":case"call_ice_candidate":case"call_mute":case"call_unmute":case"video_off":case"video_on":if(t=e.conversation_id,t){let n=this.get(t),a="payload"in e?e.payload:void 0;n.handleIncomingCallMessage(e.type,a)}break}}routeSupportMessage(e){var n;if(!this.supportMessageHandler){this.logger.warn("Support message handler not set, ignoring support message");return}let t=e.conversation_id;if(!t){this.logger.warn("Support message missing conversation_id");return}let i=(n=e.payload)==null?void 0:n.event;if(!i){this.logger.warn("Support message missing event type");return}this.supportMessageHandler(t,i,e.payload)}remove(e){let t=this.conversations.get(e);t&&(t.markLeft(),t.clearMessages(),t.clearTyping(),this.conversations.delete(e),this.logger.debug("Removed conversation instance:",e))}getAllIds(){return Array.from(this.conversations.keys())}clear(){for(let e of this.conversations.values())e.markLeft(),e.clearMessages(),e.clearTyping();this.conversations.clear(),this.logger.debug("Cleared all conversations")}},zt=class extends j.default{constructor(e=!1){super(),this.presenceState=new Map,this.logger=new D(e)}handlePresence(e,t){if(!e){this.logger.warn("Invalid presence event: missing userId");return}if(t!=="online"&&t!=="offline"){this.logger.warn("Invalid presence state:",t);return}this.presenceState.get(e)!==t?(this.presenceState.set(e,t),this.emit("presence",{userId:e,state:t}),this.logger.debug("Presence changed:",e,t)):this.logger.debug("Duplicate presence event ignored:",e,t)}getPresence(e){return this.presenceState.get(e)}getPresences(e){let t=new Map;for(let i of e){let n=this.presenceState.get(i);n&&t.set(i,n)}return t}clearPresence(e){let t=this.presenceState.has(e);this.presenceState.delete(e),t&&this.logger.debug("Cleared presence for user:",e)}clear(){this.presenceState.clear(),this.logger.debug("Cleared all presence state")}},Vt=class extends j.default{constructor(e,t,i,n=!1){super(),this.botActive=!1,this.status="queued",this.conversationId=e,this.conversation=t,this.role=i,this.logger=new D(n),this.conversation.on("message",a=>this.emit("message",a)),this.conversation.on("typing",a=>this.emit("typing",a)),this.conversation.on("presence",a=>this.emit("presence",a)),this.conversation.on("joined",a=>this.emit("joined",a)),this.conversation.on("left",a=>this.emit("left",a)),this.conversation.on("error",a=>this.emit("error",a))}getConversation(){return this.conversation}isCustomer(){return this.role==="customer"}isAgent(){return this.role==="agent"}getRole(){return this.role}isBotActive(){return this.botActive}getAssignedAgent(){return this.assignedAgentId}getStatus(){return this.status}handleAssigned(e){if(this.assignedAgentId===e)return;let t=this.assignedAgentId,i=t!==void 0;this.assignedAgentId=e,this.status==="queued"?this.status="assigned":this.status==="assigned"||this.status,i?(this.emit("assigned",{agentId:e,previousAgentId:t}),this.logger.debug("Support session reassigned:",this.conversationId,e,"from",t)):(this.emit("assigned",{agentId:e}),this.logger.debug("Support session assigned:",this.conversationId,e))}handleUnassigned(){if(this.assignedAgentId===void 0)return;let e=this.assignedAgentId;this.assignedAgentId=void 0,(this.status==="assigned"||this.status==="active")&&(this.status="queued"),this.emit("unassigned",{previousAgentId:e}),this.logger.debug("Support session unassigned:",this.conversationId)}handleBotTakeover(){this.botActive||(this.botActive=!0,this.emit("bot_takeover",{}),this.logger.debug("Bot took over support session:",this.conversationId))}handleBotReleased(){this.botActive&&(this.botActive=!1,this.emit("bot_released",{}),this.logger.debug("Bot released support session:",this.conversationId))}handleClosed(){if(this.status==="closed")return;let e=this.status;this.status="closed",this.emit("closed",{previousStatus:e}),this.logger.debug("Support session closed:",this.conversationId)}handleReopened(){this.status==="closed"&&(this.status=this.assignedAgentId?"assigned":"queued",this.emit("reopened",{}),this.logger.debug("Support session reopened:",this.conversationId))}sendMessage(e,t="text",i){this.conversation.sendMessage(e,t,i)}async join(){}async leave(){}},Wt=class extends j.default{constructor(e,t=!1){super(),this.sessions=new Map,this.getConversationHandler=e,this.debug=t,this.logger=new D(t)}get(e,t="customer"){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.sessions.get(e);if(!i){let n=this.getConversationHandler(e);i=new Vt(e,n,t,this.debug),i.on("assigned",a=>this.emit("assigned",{conversationId:e,...a})),i.on("unassigned",a=>this.emit("unassigned",{conversationId:e,...a})),i.on("bot_takeover",()=>this.emit("bot_takeover",{conversationId:e})),i.on("bot_released",()=>this.emit("bot_released",{conversationId:e})),i.on("closed",a=>this.emit("closed",{conversationId:e,...a})),i.on("reopened",()=>this.emit("reopened",{conversationId:e})),this.sessions.set(e,i),this.logger.debug("Created support session:",e,t)}return i}has(e){return this.sessions.has(e)}getSession(e){return this.sessions.get(e)}handleSupportEvent(e,t,i){let n=this.sessions.get(e);if(!n){t==="assigned"&&(i!=null&&i.agent_id)?this.logger.debug("Support event for unknown session, will be handled when session is created:",e):this.logger.warn("Support event for unknown session:",e,t);return}switch(t){case"assigned":i!=null&&i.agent_id&&typeof i.agent_id=="string"&&n.handleAssigned(i.agent_id);break;case"unassigned":n.handleUnassigned();break;case"bot_takeover":n.handleBotTakeover();break;case"bot_released":n.handleBotReleased();break;case"closed":n.handleClosed();break;case"reopened":n.handleReopened();break}}remove(e){this.sessions.get(e)&&(this.sessions.delete(e),this.logger.debug("Removed support session:",e))}clear(){this.sessions.clear(),this.logger.debug("Cleared all support sessions")}},Bt=class{constructor(e,t){this.apiUrl=e,this.publicKey=t}resolveForm(e={}){let t=new URLSearchParams;return Object.entries(e).forEach(([i,n])=>n&&t.set(i,n)),this.request(`/tickets/public/form${t.size?`?${t}`:""}`)}create(e){return this.request("/tickets/public",{method:"POST",body:JSON.stringify(e)})}getStatus(e,t){return this.request(`/tickets/public/${encodeURIComponent(e)}?token=${encodeURIComponent(t)}`,{},!1)}async reply(e,t,i,n=Y()){await this.request(`/tickets/public/${encodeURIComponent(e)}/reply?token=${encodeURIComponent(t)}`,{method:"POST",body:JSON.stringify({body:i,idempotency_key:n})},!1)}async request(e,t={},i=!0){var o,r;let n=await fetch(this.apiUrl.replace(/\/$/,"")+e,{...t,headers:{"Content-Type":"application/json",...i?{"X-Api-Key":this.publicKey}:{},...(o=t.headers)!=null?o:{}}}),a=await n.json().catch(()=>({}));if(!n.ok)throw new Error(a.message||`Ticket request failed (${n.status})`);return(r=a.data)!=null?r:a}},Ye=class extends j.default{constructor(e){var o,r;super(),this.connectionState="disconnected",this.wsClient=null,this.config={autoReconnect:!0,maxReconnectAttempts:5,reconnectDelay:1e3,debug:!1,apiUrl:"",...e},this.tokenManager=new At,this.tokenManager.setToken(e.token),this.logger=new D(this.config.debug),this.wsClient=new Rt(this.config.wsUrl,{autoReconnect:this.config.autoReconnect,maxReconnectAttempts:this.config.maxReconnectAttempts,reconnectDelay:this.config.reconnectDelay,debug:this.config.debug}),this.supportManager=new Wt(l=>this.conversationManager.get(l),this.config.debug),this.conversationManager=new Nt(l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)},this.config.debug,void 0,l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)},l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)}),this.conversationManager.setSendReadHandler(l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)}),this.presenceManager=new zt(this.config.debug),this.presenceManager.on("presence",l=>{this.emit("presence",l)});let t=(o=this.config.apiUrl)==null?void 0:o.trim(),i=(r=this.config.appId)==null?void 0:r.trim(),n=this.config.apiKey&&this.config.apiSecret,a=typeof this.config.getRestHeaders=="function";if(t){let l=async()=>{if(a&&this.config.getRestHeaders)return this.config.getRestHeaders();if(n)return{"X-Api-Key":this.config.apiKey,"X-Api-Secret":this.config.apiSecret,"Content-Type":"application/json"};let d=this.tokenManager.getToken();if(!d)throw new Error("Token required for list() and fetchMessages() when API keys are not set");return{Authorization:`Bearer ${d}`,"Content-Type":"application/json"}};this.conversationManager.setRestFetcher({apiUrl:t,getHeaders:l}),i&&this.conversationManager.setAppId(i),this.config.publicKey&&(this.ticketManager=new Bt(t,this.config.publicKey))}this.setupWebSocketHandlers()}setupWebSocketHandlers(){this.wsClient&&(this.wsClient.on("connected",()=>{this.connectionState="connected",this.emit("connected"),this.emit("state",this.connectionState),this.logger.debug("SDK connected")}),this.wsClient.on("disconnected",e=>{this.connectionState="disconnected",this.emit("disconnected",e),this.emit("state",this.connectionState),this.logger.debug("SDK disconnected")}),this.wsClient.on("reconnecting",e=>{this.connectionState="reconnecting",this.emit("reconnecting",e),this.emit("state",this.connectionState),this.logger.debug("SDK reconnecting",e)}),this.wsClient.on("message",e=>{if(this.emit("message",e),this.conversationManager.routeIncomingMessage(e),e.type==="presence"){let t=e;t.payload&&this.presenceManager.handlePresence(t.payload.user_id,t.payload.state)}switch(e.type==="support"&&this.conversationManager.routeSupportMessage(e),e.type){case"joined":this.emit("joined",e);break;case"message":this.emit("message",e);break;case"typing":this.emit("typing",e);break;case"receipt":break;case"support":break;case"presence":break;case"error":this.emit("error",e);break}}),this.wsClient.on("error",e=>{this.connectionState="error";let t=e instanceof Error?e.message:"";(e instanceof Error?e.name:"")==="TokenExpiredError"||t&&t.includes("Token expired")?(this.logger.error("Token expired:",t),this.logger.warn("To reconnect, call sdk.updateToken(newToken) then sdk.connect()")):this.logger.error("SDK error:",e);let n=e instanceof Error?e:new Error("WebSocket connection error");this.emit("error",n),this.emit("state",this.connectionState)}))}getState(){return this.connectionState}getConfig(){return{...this.config}}async connect(){if(this.connectionState==="connected"){this.logger.warn("Already connected");return}if(this.connectionState==="connecting"){this.logger.warn("Connection already in progress");return}this.tokenManager.validateTokenPresence();let e=this.tokenManager.getToken();if(!e)throw new Error("Token is required for connection");this.connectionState="connecting",this.emit("state",this.connectionState),this.logger.debug("Connecting...");try{if(!this.wsClient)throw new Error("WebSocket client not initialized");await this.wsClient.connect(e)}catch(t){this.connectionState="error",this.emit("state",this.connectionState);let i=t instanceof Error?t:new Error("Connection failed");throw this.emit("error",i),i}}async disconnect(){this.connectionState!=="disconnected"&&(this.logger.debug("Disconnecting..."),this.conversationManager.clear(),this.presenceManager.clear(),this.supportManager.clear(),this.wsClient&&this.wsClient.disconnect(),this.connectionState="disconnected",this.emit("disconnected"),this.emit("state",this.connectionState))}isConnected(){var e;return this.connectionState==="connected"&&((e=this.wsClient)==null?void 0:e.isConnected())===!0}updateToken(e){if(!e||e.length===0)throw new Error("Token cannot be empty");this.tokenManager.setToken(e),this.logger.debug("Token updated"),this.isConnected()&&(this.logger.warn("Token updated while connected. Disconnecting to reconnect with new token..."),this.disconnect())}get conversations(){return{get:e=>this.conversationManager.get(e),has:e=>this.conversationManager.has(e),join:e=>this.conversationManager.join(e,t=>this.joinConversation(t)),leave:e=>this.conversationManager.leave(e,t=>this.leaveConversation(t)),list:e=>this.conversationManager.list(e),getAttachmentDownloadUrl:(e,t)=>this.conversationManager.getAttachmentDownloadUrl(e,t)}}get support(){return{get:(e,t="customer")=>this.supportManager.get(e,t),has:e=>this.supportManager.has(e)}}get tickets(){if(!this.ticketManager)throw new Error("tickets requires both apiUrl and publicKey");return this.ticketManager}async joinConversation(e){if(!this.isConnected())throw new Error("Must be connected before joining a conversation");if(!e||e.length===0)throw new Error("Conversation ID is required");if(!this.wsClient)throw new Error("WebSocket client not initialized");let t={type:"join",conversation_id:e};try{this.wsClient.send(t),this.logger.debug("Join conversation sent:",e)}catch(i){let n=i instanceof Error?i:new Error("Failed to join conversation");throw this.emit("error",n),n}}async leaveConversation(e){if(!this.isConnected())throw new Error("Must be connected before leaving a conversation");if(!e||e.length===0)throw new Error("Conversation ID is required");if(!this.wsClient)throw new Error("WebSocket client not initialized");let t={type:"leave",conversation_id:e};try{this.wsClient.send(t),this.logger.debug("Leave conversation sent:",e)}catch(i){let n=i instanceof Error?i:new Error("Failed to leave conversation");throw this.emit("error",n),n}}rotateToken(e){this.tokenManager.rotateToken(e),this.logger.debug("Token rotated"),this.isConnected()&&this.logger.warn("Token rotated while connected. Reconnect may be required.")}getTokenManager(){return this.tokenManager}};var Kt={wsUrl:"",token:"",conversationId:"",publicKey:"",title:"Support",subtitle:"We typically reply in a few minutes",greeting:"Hi! \u{1F44B} How can we help you today?",placeholder:"Type your message\u2026",primaryColor:"#195EFF",position:"bottom-right",launcher:"\u{1F4AC}",autoOpen:!1,debug:!1,collectContact:!1,requireEmail:!1,contactPrompt:"Let\u2019s get you connected",csat:!0,csatPrompt:"How would you rate the support you received?",csatThanks:"Thanks for the feedback!",calls:!1,tickets:!0,ticketLabel:"Raise a ticket",callBundleUrl:"https://cdn.jsdelivr.net/npm/@vocantly/widget@0.1.16/dist/vocantly-widget-call.js"},I=null;function Ze(e){try{return JSON.parse(atob(e.split(".")[1]))}catch{return null}}function Ge(e){let t=Ze(e);return(t==null?void 0:t.user_id)||(t==null?void 0:t.sub)||null}function Qt(e){return typeof e!="number"?"":e<1024?e+" B":e<1024*1024?(e/1024).toFixed(1)+" KB":(e/(1024*1024)).toFixed(1)+" MB"}function y(e){return String(e).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}function ke(e){return y(e).replace(/\*\*([^*]+)\*\*/g,"<strong>$1</strong>").replace(/(^|[^*])\*([^*\n]+)\*(?!\*)/g,"$1<em>$2</em>").replace(/`([^`]+)`/g,"<code>$1</code>").replace(/\n/g,"<br>")}var ee=null;function Yt(){try{let e=window.AudioContext||window.webkitAudioContext;if(!e)return;ee=ee||new e,ee.resume&&ee.resume();let t=ee,i=t.currentTime,n=t.createOscillator(),a=t.createGain();n.type="sine",n.frequency.setValueAtTime(880,i),n.frequency.exponentialRampToValueAtTime(1320,i+.08),a.gain.setValueAtTime(1e-4,i),a.gain.exponentialRampToValueAtTime(.16,i+.02),a.gain.exponentialRampToValueAtTime(1e-4,i+.34),n.connect(a).connect(t.destination),n.start(i),n.stop(i+.36)}catch{}}function Xe(e,t){let i=String(e).replace("#",""),n=i.length===3?i.split("").map(l=>l+l).join(""):i,a=parseInt(n.slice(0,2),16)||0,o=parseInt(n.slice(2,4),16)||0,r=parseInt(n.slice(4,6),16)||0;return`rgba(${a},${o},${r},${t})`}function Gt(e,t){if(document.getElementById("caf-widget-styles"))return;let o=`
   /* Deliberately scoped, high-specificity reset. The widget is injected into arbitrary
      sites, so host button/input rules must never change its geometry. */
   .caf-root,.caf-root *{box-sizing:border-box;}
@@ -34,6 +34,9 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
   .caf-header .caf-s{margin-top:2px;font-size:12.5px;line-height:1.35;color:rgba(255,255,255,.82);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
   .caf-dot{position:absolute;right:-2px;bottom:-2px;width:12px;height:12px;border:2px solid ${e};border-radius:50%;background:#a7b0c0;}
   .caf-dot.on{background:#34d399;} .caf-dot.err{background:#fb7185;}
+  .caf-feedback{display:none;margin:0;padding:9px 14px;border-bottom:1px solid #e8ecf2;background:#fff7ed;color:#9a3412;
+    font-size:12.5px;line-height:1.4;text-align:center;}
+  .caf-feedback.show{display:block}.caf-feedback.success{background:#ecfdf5;color:#166534;border-color:#d1fae5;}
   .caf-root .caf-callbtn,.caf-root .caf-x{width:36px!important;height:36px!important;padding:0!important;border:1px solid rgba(255,255,255,.16)!important;
     border-radius:12px!important;background:rgba(255,255,255,.12)!important;color:#fff!important;cursor:pointer;align-items:center;justify-content:center;flex:none;
     transition:background .15s ease,transform .15s ease;}
@@ -89,6 +92,12 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
   .caf-upload-track{flex:1;height:4px;border-radius:999px;background:#e8ecf2;overflow:hidden;}
   .caf-upload-bar{height:100%;width:0%;background:${e};border-radius:999px;transition:width .12s ease;}
 
+  .caf-human-row{display:flex;justify-content:flex-start;padding:8px 14px 0;background:#fff;}
+  .caf-root .caf-human{border:1px solid #dce6ff!important;border-radius:999px!important;background:#f5f8ff!important;color:${e}!important;
+    padding:6px 10px!important;font-size:11.5px!important;font-weight:700!important;cursor:pointer;display:inline-flex!important;align-items:center;gap:6px;}
+  .caf-root .caf-human:hover{background:#eaf0ff!important;}.caf-root .caf-human:disabled{opacity:.55;cursor:default;}
+  .caf-panel.caf-prechat .caf-human-row,.caf-panel.caf-ticketing .caf-human-row{display:none;}
+
   .caf-composer{border-top:1px solid #e8ecf2;padding:12px 14px;display:flex;gap:6px;align-items:flex-end;background:#fff;}
   .caf-root .caf-attach{width:40px!important;height:44px!important;padding:0!important;flex:none;background:transparent!important;color:#8792a3!important;
     border:0!important;border-radius:12px!important;display:flex!important;align-items:center;justify-content:center;cursor:pointer;
@@ -96,6 +105,21 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
   .caf-attach svg{width:20px;height:20px;}
   .caf-root .caf-attach:hover{background:#f0f2f6!important;color:${e}!important;}
   .caf-root .caf-attach:disabled{opacity:.38;cursor:not-allowed;}
+  .caf-root .caf-ticket{width:40px!important;height:44px!important;padding:0!important;flex:none;background:transparent!important;color:#8792a3!important;
+    border:0!important;border-radius:12px!important;display:flex!important;align-items:center;justify-content:center;cursor:pointer;}
+  .caf-ticket svg{width:20px;height:20px}.caf-root .caf-ticket:hover{background:#f0f2f6!important;color:${e}!important;}
+  .caf-panel.caf-ticketing .caf-composer{display:none}
+  .caf-panel.caf-ticketing .caf-msgs{padding:16px;background:linear-gradient(160deg,#f7f9ff 0%,#f6f8fc 54%,#fff 100%);gap:0;}
+  .caf-panel.caf-ticketing .caf-msgs>:not(.caf-ticket-form){display:none;}
+  .caf-ticket-actions{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;margin-top:6px;align-items:center;}
+  .caf-ticket-actions .caf-fbtn{margin-top:0!important;}
+  .caf-root .caf-ticket-cancel{height:48px!important;padding:0 15px!important;border:1px solid #dce1e9!important;border-radius:13px!important;background:#fff!important;color:#344054!important;cursor:pointer;display:inline-flex!important;align-items:center;justify-content:center;gap:6px;font-weight:700!important;}
+  .caf-root .caf-ticket-cancel:hover{border-color:#c8d0dc!important;background:#f8fafc!important;}
+  .caf-ticket-cancel svg{width:16px;height:16px;}
+  .caf-ticket-success{text-align:center;align-items:center;padding-top:34px!important;padding-bottom:34px!important;}
+  .caf-ticket-success .caf-form-icon{margin:0 auto 14px;width:54px;height:54px;border-radius:18px;background:#ecfdf3;color:#079455;font-size:25px;}
+  .caf-ticket-ref{display:inline-block;margin:14px 0;padding:9px 13px;border-radius:10px;background:#eaf0ff;color:${e};font-weight:800;letter-spacing:.04em;}
+  .caf-ticket-view{display:flex;align-items:center;justify-content:center;width:100%;height:48px;margin-top:8px;border-radius:13px;background:${e};color:#fff!important;font-weight:800;text-decoration:none;box-shadow:0 10px 24px ${Xe(e,.2)};}
   .caf-input{flex:1;resize:none;min-height:44px;max-height:100px;border:1px solid transparent!important;border-radius:14px!important;background:#f5f7fa!important;
     color:#172033!important;padding:11px 13px!important;font-size:13.5px!important;line-height:20px!important;outline:none;box-shadow:inset 0 0 0 1px #e7ebf1;transition:background .15s,border-color .15s,box-shadow .15s;}
   .caf-input::placeholder{color:#98a2b3;opacity:1;}
@@ -112,21 +136,36 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
   .caf-panel.caf-prechat .caf-composer{display:none;}
   .caf-form{width:100%;background:#fff;border:1px solid #e1e6ee;border-radius:20px;padding:22px;margin:0;display:flex;flex-direction:column;
     box-shadow:0 14px 36px rgba(24,34,55,.08);}
+  .caf-ticket-form{padding:20px;box-shadow:0 12px 30px rgba(24,34,55,.065);}
+  .caf-ticket-intro{display:flex;align-items:flex-start;gap:12px;margin-bottom:20px;padding-bottom:18px;border-bottom:1px solid #edf0f4;}
+  .caf-ticket-intro .caf-form-icon{width:42px;height:42px;margin:0;flex:none;border-radius:13px;}
+  .caf-ticket-intro .caf-form-icon svg{width:21px;height:21px;}
+  .caf-ticket-intro-copy{min-width:0;flex:1;}
+  .caf-ticket-intro .caf-form-d{margin-bottom:0;}
   .caf-form-icon{width:46px;height:46px;border-radius:14px;background:#eaf0ff;color:${e};display:flex;align-items:center;justify-content:center;margin-bottom:16px;}
   .caf-form-icon svg{width:23px;height:23px;}
   .caf-form-t{font-weight:750;font-size:18px;line-height:1.32;color:#172033;}
   .caf-form-d{margin:7px 0 18px;color:#667085;font-size:12.5px;line-height:1.5;}
-  .caf-fl{display:block;margin:0 0 7px;color:#344054;font-size:12px;font-weight:700;}
-  .caf-fl+.caf-fl{margin-top:14px;}
-  .caf-root input.caf-fi{display:block!important;width:100%!important;height:48px!important;min-height:48px!important;max-height:48px!important;
-    margin:0!important;border:1px solid #dce1e9!important;border-radius:13px!important;background:#fff!important;color:#172033!important;
-    padding:0 14px!important;font-size:13.5px!important;font-weight:500!important;line-height:normal!important;outline:none!important;
+  .caf-fl{display:block;margin:0 0 7px;color:#344054;font-size:12px;font-weight:700;line-height:1.4;}
+  .caf-ticket-form .caf-fl{margin-top:14px;}
+  .caf-ticket-form .caf-ticket-intro+.caf-fl{margin-top:0;}
+  .caf-required{color:#d92d20;font-weight:800;}
+  .caf-optional{color:#98a2b3;font-size:10.5px;font-weight:600;}
+  .caf-root .caf-fi{display:block!important;width:100%!important;margin:6px 0 0!important;border:1px solid #d6dce6!important;border-radius:13px!important;background:#fff!important;color:#172033!important;
+    padding:0 14px!important;font-size:13.5px!important;font-weight:500!important;line-height:1.45!important;outline:none!important;
     appearance:none!important;-webkit-appearance:none!important;caret-color:${e};box-shadow:0 1px 2px rgba(16,24,40,.03);
     transition:border-color .15s,box-shadow .15s,background-color .15s;}
-  .caf-root input.caf-fi::placeholder{color:#98a2b3!important;opacity:1!important;font-weight:500!important;}
-  .caf-root input.caf-fi:hover{border-color:#c8d0dc!important;}
-  .caf-root input.caf-fi:focus{border-color:${e}!important;background:#fff!important;box-shadow:0 0 0 3px rgba(25,94,255,.1),0 1px 2px rgba(16,24,40,.04)!important;}
-  .caf-root input.caf-fi[aria-invalid="true"]{border-color:#d92d20!important;box-shadow:0 0 0 3px rgba(217,45,32,.1)!important;}
+  .caf-root input.caf-fi,.caf-root select.caf-fi{height:48px!important;min-height:48px!important;max-height:48px!important;}
+  .caf-root textarea.caf-fi{min-height:104px!important;max-height:180px!important;padding-top:12px!important;padding-bottom:12px!important;resize:vertical!important;}
+  .caf-root select.caf-fi{padding-right:36px!important;background-image:linear-gradient(45deg,transparent 50%,#667085 50%),linear-gradient(135deg,#667085 50%,transparent 50%)!important;background-position:calc(100% - 18px) 21px,calc(100% - 13px) 21px!important;background-size:5px 5px,5px 5px!important;background-repeat:no-repeat!important;}
+  .caf-root .caf-fi::placeholder{color:#98a2b3!important;opacity:1!important;font-weight:500!important;}
+  .caf-root .caf-fi:hover{border-color:#bfc8d6!important;}
+  .caf-root .caf-fi:focus{border-color:${e}!important;background:#fff!important;box-shadow:0 0 0 3px ${Xe(e,.11)},0 1px 2px rgba(16,24,40,.04)!important;}
+  .caf-root .caf-fi[aria-invalid="true"]{border-color:#d92d20!important;box-shadow:0 0 0 3px rgba(217,45,32,.1)!important;}
+  .caf-field-error{display:none;margin-top:5px;color:#d92d20;font-size:10.5px;font-weight:600;line-height:1.4;}
+  .caf-field-error.show{display:block;}
+  .caf-check-field{display:flex;align-items:flex-start;gap:9px;margin-top:14px;color:#344054;font-size:12px;font-weight:650;cursor:pointer;}
+  .caf-check-field input{width:17px;height:17px;margin:1px 0 0;accent-color:${e};flex:none;}
   .caf-ferr{color:#d92d20;font-size:12px;line-height:1.4;min-height:17px;margin-top:6px;}
   .caf-root .caf-fbtn{width:100%!important;height:48px!important;background:${e}!important;color:#fff!important;border:0!important;border-radius:13px!important;
     padding:0 16px!important;font-size:14px!important;font-weight:750!important;cursor:pointer;display:flex!important;align-items:center;justify-content:center;gap:8px;
@@ -150,14 +189,14 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
   }
   @media (max-height:620px) and (min-width:481px){.caf-panel{height:calc(100vh - 96px);bottom:70px}.caf-header{min-height:82px}.caf-form{padding:18px}.caf-form-d{margin-bottom:13px}}
   @media (prefers-reduced-motion:reduce){.caf-panel,.caf-launcher,.caf-send,.caf-fbtn{transition:none!important;}.caf-media-skeleton{animation:none!important;}}
-  `,r=document.createElement("style");r.id="caf-widget-styles",r.textContent=a,document.head.appendChild(r)}function Lt(e){let t=document.createElement("div");return t.className="caf-root",t.innerHTML=`
+  `,r=document.createElement("style");r.id="caf-widget-styles",r.textContent=o,document.head.appendChild(r)}function Xt(e){let t=document.createElement("div");return t.className="caf-root",t.innerHTML=`
     <div class="caf-panel" id="caf-support-panel" role="dialog" aria-labelledby="caf-support-title" aria-hidden="true">
       <div class="caf-header">
         <div class="caf-headmark" aria-hidden="true">
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.4 8.4 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.4 8.4 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.4 8.4 0 0 1 3.8-.9h.5a8.5 8.5 0 0 1 8 8v.5Z"/></svg>
           <span class="caf-dot" data-caf="dot"></span>
         </div>
-        <div class="caf-headcopy"><div class="caf-t" id="caf-support-title">${A(e.title)}</div><div class="caf-s">${A(e.subtitle)}</div></div>
+        <div class="caf-headcopy"><div class="caf-t" id="caf-support-title">${y(e.title)}</div><div class="caf-s">${y(e.subtitle)}</div></div>
         <button class="caf-callbtn" data-caf="call" title="Start a voice call" aria-label="Start a voice call">
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.36 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.9.34 1.85.57 2.81.7A2 2 0 0 1 22 16.92z"/></svg>
         </button>
@@ -165,6 +204,7 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round"><path d="m7 7 10 10M17 7 7 17"/></svg>
         </button>
       </div>
+      <div class="caf-feedback" data-caf="feedback" role="status" aria-live="polite"></div>
       <div class="caf-msgs" data-caf="msgs"></div>
       <div class="caf-pending" data-caf="pending">
         <div class="caf-pending-thumb" data-caf="pending-thumb"></div>
@@ -175,23 +215,34 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
         <span class="caf-upload-label" data-caf="upload-label"></span>
         <div class="caf-upload-track"><div class="caf-upload-bar" data-caf="upload-bar"></div></div>
       </div>
+      <div class="caf-human-row"><button class="caf-human" data-caf="human" type="button">Talk to a person</button></div>
       <div class="caf-composer">
         <input type="file" class="caf-file-input" data-caf="file" hidden accept="image/jpeg,image/png,image/gif,image/webp,video/mp4,video/webm,video/quicktime,application/pdf,text/plain,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/vnd.ms-excel,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/zip" />
         <button class="caf-attach" data-caf="attach" type="button" aria-label="Attach a file" title="Attach a file"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21.44 11.05 12.25 20.24a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66L9.41 17.41a2 2 0 0 1-2.83-2.83l8.49-8.48"/></svg></button>
-        <textarea class="caf-input" data-caf="input" rows="1" placeholder="${A(e.placeholder)}"></textarea>
+        <button class="caf-ticket" data-caf="ticket" type="button" aria-label="${y(e.ticketLabel)}" title="${y(e.ticketLabel)}"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4 5a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v7a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2v-7a2 2 0 0 0 0-4V5Z"/><path d="M13 5v2M13 11v2M13 17v2"/></svg></button>
+        <textarea class="caf-input" data-caf="input" rows="1" placeholder="${y(e.placeholder)}"></textarea>
         <button class="caf-send" data-caf="send" aria-label="Send" title="Send"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M22 2 11 13"/><path d="M22 2 15 22l-4-9-9-4 20-7z"/></svg></button>
       </div>
       <div class="caf-foot">powered by Vocantly</div>
     </div>
     <button class="caf-launcher" data-caf="launcher" aria-label="Open support chat" aria-controls="caf-support-panel" aria-expanded="false">
-      <span data-caf="launcher-icon">${e.launcher==="\u{1F4AC}"?'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"/></svg>':A(e.launcher)}</span>
+      <span data-caf="launcher-icon">${e.launcher==="\u{1F4AC}"?'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"/></svg>':y(e.launcher)}</span>
       <span class="caf-badge" data-caf="badge" style="display:none">0</span>
-    </button>`,document.body.appendChild(t),{root:t,$:n=>t.querySelector(`[data-caf="${n}"]`)}}function Dt(e){if(R)return R.open(),R.api;let t={...Ht,...e||{}};if(!t.wsUrl)throw new Error("VocantlyWidget.init requires wsUrl");if(!t.publicKey&&!(t.token&&t.conversationId))throw new Error("VocantlyWidget.init requires either { publicKey } (anonymous) or { token, conversationId }");if(t.publicKey&&!t.apiUrl)throw new Error("VocantlyWidget.init with publicKey also requires apiUrl");It(t.primaryColor,t.position);let{root:i,$:n}=Lt(t),s={panel:i.querySelector(".caf-panel"),msgs:n("msgs"),input:n("input"),send:n("send"),dot:n("dot"),badge:n("badge"),launcher:n("launcher"),call:n("call"),file:n("file"),attach:n("attach"),upload:n("upload"),uploadBar:n("upload-bar"),uploadLabel:n("upload-label"),pending:n("pending"),pendingThumb:n("pending-thumb"),pendingName:n("pending-name"),pendingRemove:n("pending-remove")},a=null,r=!1,c=()=>t.calls===!0||r;function l(){a&&U&&s.call&&(s.call.style.display="flex")}function p(){return new Promise((o,h)=>{if(window.VocantlyWidgetCall)return o();let g=document.createElement("script");g.src=t.callBundleUrl,g.async=!0,g.onload=()=>o(),g.onerror=()=>h(new Error("call bundle load failed")),document.head.appendChild(g)})}async function m(){if(!(a||!j))try{if(await p(),!window.VocantlyWidgetCall)return;let o=document.createElement("div");document.body.appendChild(o),a=window.VocantlyWidgetCall.mount(o,j,{logoText:"CA",sessionTitle:t.title||"Call",sessionSubtitle:t.subtitle||"Secured via Vocantly",primaryColor:t.primaryColor,self:{name:"You",role:"Visitor"},peer:{name:t.title||"Support",role:"Agent"},voiceOnly:!0,simple:!0}),s.call&&(s.call.onclick=()=>a.startCall("voice")),l()}catch(o){t.debug&&console.error("[caf] call setup failed",o)}}let f=t.token||"",x=t.conversationId||"",y=f?Ve(f):null,d=null,M=new Set,L=!1,O=!1,ge=0,ue=!1,U=!t.collectContact,me=!1,D=o=>{s.dot.className="caf-dot"+(o?" "+o:"")},F=()=>{s.msgs.scrollTop=s.msgs.scrollHeight},we=o=>{ge=o,s.badge.textContent=String(o),s.badge.style.display=o>0?"flex":"none"};function K(o,h){let g=document.createElement("div");g.className="caf-m "+o,g.innerHTML=h,s.msgs.appendChild(g),F()}function be(o){var S,N,Te,Me,Ee,Re;if(o.optimistic)return;let h=(S=o.id)!=null?S:o.message_id,g=(Te=(N=o.senderId)!=null?N:o.sender_id)!=null?Te:"",b=(Ee=(Me=o.content)!=null?Me:o.text)!=null?Ee:"",u=(Re=o.messageType)!=null?Re:o.message_type,v=o.attachments,C=h||`${g}:${b}`;if(M.has(C))return;if(M.add(C),u==="system"){K("caf-note",fe(b)),t.csat&&qe();return}let w=y&&g===y;(u==="image"||u==="video"||u==="file")&&v&&v.length?We(w,b,u,v[0]):K(w?"caf-self":"caf-other",fe(b)),!w&&L&&Ut(),!w&&!O&&we(ge+1)}function ze(o,h){return`<div class="caf-media-skeleton" style="${o!=="file"&&h.width&&h.height?`aspect-ratio:${h.width}/${h.height};`:"aspect-ratio:4/3;"}"></div>`}function ve(o,h){let g=`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z"/><path d="M14 2v6h6"/></svg>
-      <span class="caf-file-meta"><span class="caf-file-name">${A(o.file_name)}</span><span class="caf-file-size">${A(Ot(o.size_bytes))}</span></span>`;return h?`<a class="caf-file-chip" href="${h}" target="_blank" rel="noopener noreferrer" download="${A(o.file_name)}">${g}</a>`:`<div class="caf-file-chip">${g}</div>`}function re(o,h){o&&(o.innerHTML=`<div class="caf-media-error">Couldn't load ${A(h)}</div>`)}function We(o,h,g,b){let u=document.createElement("div");if(u.className="caf-m caf-media "+(o?"caf-self":"caf-other"),u.innerHTML=`<div class="caf-media-body" data-media>${g==="file"?ve(b):ze(g,b)}</div>`,h){let v=document.createElement("div");v.className="caf-media-caption",v.innerHTML=fe(h),u.appendChild(v)}s.msgs.appendChild(u),F(),d&&d.conversations.getAttachmentDownloadUrl(b.bucket,b.key).then(v=>{let C=u.querySelector("[data-media]");if(C){if(g==="image"){let w=document.createElement("a");w.href=v.url,w.target="_blank",w.rel="noopener noreferrer";let S=document.createElement("img");S.alt=b.file_name,S.loading="lazy",S.onerror=()=>re(C,b.file_name),S.src=v.url,w.appendChild(S),C.innerHTML="",C.appendChild(w)}else if(g==="video"){let w=document.createElement("video");w.controls=!0,w.preload="metadata",w.onerror=()=>re(C,b.file_name),w.src=v.url,C.innerHTML="",C.appendChild(w)}else C.innerHTML=ve(b,v.url);F()}}).catch(v=>{t.debug&&console.error("[caf] attachment load failed",v),re(u.querySelector("[data-media]"),b.file_name)})}let ye=!1;function qe(){if(ye||!t.apiUrl||!x)return;ye=!0;let o=document.createElement("div");o.className="caf-csat",o.innerHTML=`<div>${A(t.csatPrompt)}</div><div class="caf-csat-row"></div>`;let h=o.querySelector(".caf-csat-row");[["1","\u{1F61E}"],["2","\u{1F641}"],["3","\u{1F610}"],["4","\u{1F642}"],["5","\u{1F600}"]].forEach(([g,b])=>{let u=document.createElement("button");u.className="caf-csat-b",u.type="button",u.textContent=b,u.setAttribute("aria-label",g+" out of 5"),u.onclick=()=>Be(Number(g),o),h.appendChild(u)}),s.msgs.appendChild(o),F()}async function Be(o,h){h.innerHTML=`<div>${A(t.csatThanks)}</div>`,F();try{await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/conversations/"+x+"/rating",{method:"POST",headers:{"Content-Type":"application/json",Authorization:"Bearer "+f},body:JSON.stringify({rating:o})})}catch(g){t.debug&&console.error("[caf] csat failed",g)}}function Q(o){s.input.disabled=!o,s.send.disabled=!o,s.attach.disabled=!o,s.input.placeholder=o?t.placeholder:"\u2026"}function xe(){!ue&&t.greeting&&(K("caf-sys",A(t.greeting)),ue=!0)}async function Je(o,h){if(t.apiUrl)try{if(await Z(),!f)return;let g=await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/customers/me",{method:"PATCH",headers:{"Content-Type":"application/json",Authorization:"Bearer "+f},body:JSON.stringify({name:o||void 0,email:h||void 0})});!g.ok&&t.debug&&console.error("[caf] saveContact HTTP "+g.status)}catch(g){t.debug&&console.error("[caf] saveContact failed",g)}}function Ke(){me=!0,s.panel.classList.add("caf-prechat");let o=document.createElement("form");o.className="caf-form",o.noValidate=!0,o.innerHTML=`
+    </button>`,document.body.appendChild(t),{root:t,$:n=>t.querySelector(`[data-caf="${n}"]`)}}function Zt(e){if(I)return I.open(),I.api;let t={...Kt,...e||{}};if(!t.wsUrl)throw new Error("VocantlyWidget.init requires wsUrl");if(!t.publicKey&&!(t.token&&t.conversationId))throw new Error("VocantlyWidget.init requires either { publicKey } (anonymous) or { token, conversationId }");if(t.publicKey&&!t.apiUrl)throw new Error("VocantlyWidget.init with publicKey also requires apiUrl");Gt(t.primaryColor,t.position);let{root:i,$:n}=Xt(t),a={panel:i.querySelector(".caf-panel"),msgs:n("msgs"),input:n("input"),send:n("send"),dot:n("dot"),badge:n("badge"),launcher:n("launcher"),call:n("call"),file:n("file"),attach:n("attach"),ticket:n("ticket"),upload:n("upload"),uploadBar:n("upload-bar"),uploadLabel:n("upload-label"),pending:n("pending"),pendingThumb:n("pending-thumb"),pendingName:n("pending-name"),pendingRemove:n("pending-remove"),human:n("human"),feedback:n("feedback")},o=null;function r(s,c="error",h=5e3){a.feedback&&(o&&clearTimeout(o),a.feedback.textContent=s,a.feedback.className=`caf-feedback show${c==="success"?" success":""}`,a.feedback.setAttribute("role",c==="error"?"alert":"status"),h>0&&(o=setTimeout(()=>{a.feedback.className="caf-feedback",a.feedback.textContent=""},h)))}function l(){o&&clearTimeout(o),o=null,a.feedback.className="caf-feedback",a.feedback.textContent=""}let d=null,f=!1,v=()=>t.calls===!0||f;function b(){d&&q&&a.call&&(a.call.style.display="flex")}function R(){return new Promise((s,c)=>{if(window.VocantlyWidgetCall)return s();let h=document.createElement("script");h.src=t.callBundleUrl,h.async=!0,h.onload=()=>s(),h.onerror=()=>c(new Error("call bundle load failed")),document.head.appendChild(h)})}async function k(){if(!(d||!O))try{if(await R(),!window.VocantlyWidgetCall)return;let s=document.createElement("div");document.body.appendChild(s),d=window.VocantlyWidgetCall.mount(s,O,{logoText:"CA",sessionTitle:t.title||"Call",sessionSubtitle:t.subtitle||"Secured via Vocantly",primaryColor:t.primaryColor,self:{name:"You",role:"Visitor"},peer:{name:t.title||"Support",role:"Agent"},voiceOnly:!0,simple:!0}),a.call&&(a.call.onclick=()=>d.startCall("voice")),b()}catch(s){r("Calling is unavailable right now. You can keep chatting with support."),t.debug&&console.error("[caf] call setup failed",s)}}let u=t.token||"",C=t.conversationId||"",N=u?Ge(u):null,_=null,Se=new Set,Ce=!1,te=!1,_e=0,Te=!1,q=!t.collectContact,Me=!1,V=s=>{a.dot.className="caf-dot"+(s?" "+s:"")},W=()=>{a.msgs.scrollTop=a.msgs.scrollHeight},Ee=s=>{_e=s,a.badge.textContent=String(s),a.badge.style.display=s>0?"flex":"none"};function ie(s,c){let h=document.createElement("div");h.className="caf-m "+s,h.innerHTML=c,a.msgs.appendChild(h),W()}function Re(s){var S,L,T,P,U,$;if(s.optimistic)return;let c=(S=s.id)!=null?S:s.message_id,h=(T=(L=s.senderId)!=null?L:s.sender_id)!=null?T:"",g=(U=(P=s.content)!=null?P:s.text)!=null?U:"",p=($=s.messageType)!=null?$:s.message_type,w=s.attachments,x=c||`${h}:${g}`;if(Se.has(x))return;if(Se.add(x),p==="system"){ie("caf-note",ke(g)),t.csat&&it();return}let m=N&&h===N;(p==="image"||p==="video"||p==="file")&&w&&w.length?tt(m,g,p,w[0]):ie(m?"caf-self":"caf-other",ke(g)),!m&&Ce&&Yt(),!m&&!te&&Ee(_e+1)}function et(s,c){return`<div class="caf-media-skeleton" style="${s!=="file"&&c.width&&c.height?`aspect-ratio:${c.width}/${c.height};`:"aspect-ratio:4/3;"}"></div>`}function Ae(s,c){let h=`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z"/><path d="M14 2v6h6"/></svg>
+      <span class="caf-file-meta"><span class="caf-file-name">${y(s.file_name)}</span><span class="caf-file-size">${y(Qt(s.size_bytes))}</span></span>`;return c?`<a class="caf-file-chip" href="${c}" target="_blank" rel="noopener noreferrer" download="${y(s.file_name)}">${h}</a>`:`<div class="caf-file-chip">${h}</div>`}function pe(s,c){s&&(s.innerHTML=`<div class="caf-media-error">Couldn't load ${y(c)}</div>`)}function tt(s,c,h,g){let p=document.createElement("div");if(p.className="caf-m caf-media "+(s?"caf-self":"caf-other"),p.innerHTML=`<div class="caf-media-body" data-media>${h==="file"?Ae(g):et(h,g)}</div>`,c){let w=document.createElement("div");w.className="caf-media-caption",w.innerHTML=ke(c),p.appendChild(w)}a.msgs.appendChild(p),W(),_&&_.conversations.getAttachmentDownloadUrl(g.bucket,g.key).then(w=>{let x=p.querySelector("[data-media]");if(x){if(h==="image"){let m=document.createElement("a");m.href=w.url,m.target="_blank",m.rel="noopener noreferrer";let S=document.createElement("img");S.alt=g.file_name,S.loading="lazy",S.onerror=()=>pe(x,g.file_name),S.src=w.url,m.appendChild(S),x.innerHTML="",x.appendChild(m)}else if(h==="video"){let m=document.createElement("video");m.controls=!0,m.preload="metadata",m.onerror=()=>pe(x,g.file_name),m.src=w.url,x.innerHTML="",x.appendChild(m)}else x.innerHTML=Ae(g,w.url);W()}}).catch(w=>{t.debug&&console.error("[caf] attachment load failed",w),pe(p.querySelector("[data-media]"),g.file_name)})}let $e=!1;function it(){if($e||!t.apiUrl||!C)return;$e=!0;let s=document.createElement("div");s.className="caf-csat",s.innerHTML=`<div>${y(t.csatPrompt)}</div><div class="caf-csat-row"></div>`;let c=s.querySelector(".caf-csat-row");[["1","\u{1F61E}"],["2","\u{1F641}"],["3","\u{1F610}"],["4","\u{1F642}"],["5","\u{1F600}"]].forEach(([h,g])=>{let p=document.createElement("button");p.className="caf-csat-b",p.type="button",p.textContent=g,p.setAttribute("aria-label",h+" out of 5"),p.onclick=()=>nt(Number(h),s),c.appendChild(p)}),a.msgs.appendChild(s),W()}async function nt(s,c){c.innerHTML=`<div>${y(t.csatThanks)}</div>`,W();try{await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/conversations/"+C+"/rating",{method:"POST",headers:{"Content-Type":"application/json",Authorization:"Bearer "+u},body:JSON.stringify({rating:s})})}catch(h){t.debug&&console.error("[caf] csat failed",h)}}function ne(s){a.input.disabled=!s,a.send.disabled=!s,a.attach.disabled=!s,a.human.disabled=!s,a.input.placeholder=s?t.placeholder:"\u2026"}function je(){!Te&&t.greeting&&(ie("caf-sys",y(t.greeting)),Te=!0)}function fe(s,c){return!s||typeof s!="object"?"":s[c]||s.en||Object.values(s)[0]||""}function at(){let s=t.publicKey?"caf_vid_"+t.publicKey.slice(-10):"";if(!s)return;let c=null;try{c=localStorage.getItem(s)}catch{}if(!c){c="v_"+Math.random().toString(36).slice(2)+Date.now().toString(36);try{localStorage.setItem(s,c)}catch{}}return c}function rt(s,c){if(s.visibility==="agent_only"||s.type==="hidden")return"";let h=y(fe(s.label,c)||s.key),g=y(fe(s.placeholder,c)),p=s.required?' required aria-required="true"':"",w=(s.options||[]).filter(m=>m.is_active).map(m=>`<option value="${y(m.value)}">${y(fe(m.label,c)||m.value)}</option>`).join(""),x;if(s.type==="long_text")x=`<textarea class="caf-fi" name="${y(s.key)}" placeholder="${g}"${p}></textarea>`;else if(s.type==="select")x=`<select class="caf-fi" name="${y(s.key)}"${p}><option value="">Select\u2026</option>${w}</select>`;else{if(s.type==="checkbox"||s.type==="consent")return`<label class="caf-check-field"><input name="${y(s.key)}" type="checkbox"${p} /><span>${h}${s.required?' <span class="caf-required">*</span>':""}</span></label><span class="caf-field-error">Please confirm this field.</span>`;{let m=s.type==="email"?"email":s.type==="phone"?"tel":s.type==="number"||s.type==="currency"?"number":s.type==="date"?"date":s.type==="url"?"url":"text";x=`<input class="caf-fi" name="${y(s.key)}" type="${m}" placeholder="${g}"${p} />`}}return`<label class="caf-fl">${h}${s.required?' <span class="caf-required">*</span>':' <span class="caf-optional">Optional</span>'}${x}<span class="caf-field-error">Please complete this field.</span></label>`}function Ie(){return`<div class="caf-ticket-intro">
+      <div class="caf-form-icon" aria-hidden="true"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M4 5a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v7a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2v-7a2 2 0 0 0 0-4V5Z"/><path d="M13 5v2M13 11v2M13 17v2"/></svg></div>
+      <div class="caf-ticket-intro-copy"><div class="caf-form-t">${y(t.ticketLabel)}</div><p class="caf-form-d">Tell us what happened. We\u2019ll create a reference so you can track every update.</p></div>
+    </div>`}function st(s){let c=null;return s.querySelectorAll("input, textarea, select").forEach(h=>{let g="";h.required&&(h.type==="checkbox"?!h.checked:!String(h.value||"").trim())?g=h.type==="checkbox"?"Please confirm this field.":"Please complete this field.":h.type==="email"&&h.value&&!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(h.value.trim())&&(g="Enter a valid email address."),h.setAttribute("aria-invalid",g?"true":"false");let p=h.closest(".caf-fl")||h.closest(".caf-check-field"),w=(p==null?void 0:p.querySelector(".caf-field-error"))||(p==null?void 0:p.nextElementSibling);w!=null&&w.classList.contains("caf-field-error")&&(w.textContent=g,w.classList.toggle("show",!!g)),g&&!c&&(c=h)}),c?(c.focus(),c.scrollIntoView({block:"center",behavior:"smooth"}),!1):!0}async function ot(){var h;if(!t.tickets||!t.publicKey||!t.apiUrl)return;a.panel.classList.add("caf-ticketing");let s=(navigator.language||"en").split("-")[0],c=document.createElement("form");c.className="caf-form caf-ticket-form",c.noValidate=!0,c.innerHTML=`${Ie()}<div class="caf-ferr" role="status">Loading your ticket form\u2026</div>`,a.msgs.appendChild(c),W();try{let g=t.apiUrl.replace(/\/$/,""),p=await fetch(g+"/tickets/public/form?language="+encodeURIComponent(s),{headers:{"X-Api-Key":t.publicKey}});if(!p.ok)throw new Error("ticket form HTTP "+p.status);let w=await p.json(),x=w.data||w,m=((h=x.schema)==null?void 0:h.fields)||[],S="caf_ticket_submission_"+t.publicKey.slice(-10),L;try{L=sessionStorage.getItem(S)}catch{}if(!L){L=typeof crypto!="undefined"&&crypto.randomUUID?crypto.randomUUID():"sub_"+Math.random().toString(36).slice(2)+Date.now().toString(36);try{sessionStorage.setItem(S,L)}catch{}}c.innerHTML=`${Ie()}
+        <label class="caf-fl">Subject <span class="caf-required">*</span><input class="caf-fi" name="subject" required placeholder="Briefly describe the issue" /><span class="caf-field-error">Please complete this field.</span></label>
+        <label class="caf-fl">What happened? <span class="caf-required">*</span><textarea class="caf-fi" name="description" required placeholder="Share what happened, what you expected, and anything you\u2019ve already tried."></textarea><span class="caf-field-error">Please complete this field.</span></label>
+        <label class="caf-fl">Name <span class="caf-optional">Optional</span><input class="caf-fi" name="name" autocomplete="name" placeholder="Your name" /><span class="caf-field-error"></span></label>
+        <label class="caf-fl">Email <span class="caf-optional">Optional</span><input class="caf-fi" name="email" type="email" inputmode="email" autocomplete="email" autocapitalize="none" spellcheck="false" placeholder="you@company.com" /><span class="caf-field-error"></span></label>
+        ${m.map(T=>rt(T,s)).join("")}
+        <div class="caf-ferr" data-ticket-error role="alert" aria-live="polite"></div><div class="caf-ticket-actions"><button class="caf-ticket-cancel" type="button"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m15 18-6-6 6-6"/></svg><span>Back</span></button><button class="caf-fbtn" type="submit"><span>Submit ticket</span><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg></button></div>`,c.querySelector(".caf-ticket-cancel").onclick=()=>{c.remove(),a.panel.classList.remove("caf-ticketing")},c.querySelectorAll("input, textarea, select").forEach(T=>{let P=()=>{if(!T.getAttribute("aria-invalid")||T.getAttribute("aria-invalid")==="false")return;T.setAttribute("aria-invalid","false");let U=T.closest(".caf-fl")||T.closest(".caf-check-field"),$=(U==null?void 0:U.querySelector(".caf-field-error"))||(U==null?void 0:U.nextElementSibling);$!=null&&$.classList.contains("caf-field-error")&&$.classList.remove("show")};T.addEventListener(T.type==="checkbox"||T.tagName==="SELECT"?"change":"input",P)}),c.onsubmit=async T=>{T.preventDefault();let P=c.querySelector(".caf-fbtn"),U=c.querySelector("[data-ticket-error]");if(!st(c)){U.textContent="Please review the highlighted fields.";return}P.disabled=!0,U.textContent="",P.querySelector("span").textContent="Creating ticket\u2026";let $=new FormData(c),De={};m.forEach(H=>{H.visibility==="agent_only"||H.type==="hidden"||(De[H.key]=H.type==="checkbox"||H.type==="consent"?$.get(H.key)==="on":$.get(H.key))});try{let H=await fetch(g+"/tickets/public",{method:"POST",headers:{"Content-Type":"application/json","X-Api-Key":t.publicKey},body:JSON.stringify({subject:$.get("subject"),description:$.get("description"),name:$.get("name")||void 0,email:$.get("email")||void 0,visitor_id:at(),external_reference:"widget:"+L,language:s,form_version_id:x.form_version_id,custom_fields:De})}),me=await H.json();if(!H.ok)throw new Error(me.message||"Could not create ticket");let z=me.data||me;try{localStorage.setItem("caf_ticket_"+z.reference,JSON.stringify(z))}catch{}try{sessionStorage.removeItem(S)}catch{}c.classList.add("caf-ticket-success");let qe=z.status_url||(z.secure_token?`${location.origin}/ticket/${encodeURIComponent(z.reference)}?token=${encodeURIComponent(z.secure_token)}`:"");c.innerHTML=`<div class="caf-form-icon" style="margin-left:auto;margin-right:auto">\u2713</div><div class="caf-form-t">Ticket created</div><p class="caf-form-d">Keep this reference for future updates.</p><div class="caf-ticket-ref">${y(z.reference)}</div>${qe?`<a class="caf-ticket-view" href="${y(qe)}" target="_blank" rel="noopener noreferrer">View ticket status</a>`:""}<button class="caf-fbtn" type="button">Return to conversation</button>`,c.querySelector("button").onclick=()=>{c.remove(),a.panel.classList.remove("caf-ticketing")}}catch(H){U.textContent=H.message||"Could not create ticket. Please try again.",P.disabled=!1,P.querySelector("span").textContent="Submit ticket"}}}catch(g){c.querySelector(".caf-ferr").textContent="Ticket forms are unavailable right now.",t.debug&&console.error("[caf] ticket form failed",g),setTimeout(()=>{c.remove(),a.panel.classList.remove("caf-ticketing")},2500)}}async function ct(s,c){if(!t.apiUrl)return;if(await oe(),!u)throw new Error("Support connection is not ready");if(!(await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/customers/me",{method:"PATCH",headers:{"Content-Type":"application/json",Authorization:"Bearer "+u},body:JSON.stringify({name:s||void 0,email:c||void 0})})).ok)throw new Error("Could not save contact details")}function lt(){Me=!0,a.panel.classList.add("caf-prechat");let s=document.createElement("form");s.className="caf-form",s.noValidate=!0,s.innerHTML=`
       <div class="caf-form-icon" aria-hidden="true">
         <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M20 15a4 4 0 0 1-4 4H8l-5 3v-7a4 4 0 0 1-1-2.65V7a4 4 0 0 1 4-4h10a4 4 0 0 1 4 4v8Z"/><path d="M7 9h10M7 13h6"/></svg>
       </div>
-      <div class="caf-form-t">${A(t.contactPrompt)}</div>
+      <div class="caf-form-t">${y(t.contactPrompt)}</div>
       <p class="caf-form-d">Share a few details so our team can give you more personal support.</p>
       <label class="caf-fl" for="caf-contact-name">Name
         <input class="caf-fi" id="caf-contact-name" data-caf="f-name" name="name" type="text" autocomplete="name" placeholder="How should we address you?" />
@@ -202,4 +253,4 @@ var VocantlyWidget=(()=>{var et=Object.create;var ee=Object.defineProperty;var t
       <div class="caf-ferr" id="caf-contact-error" data-caf="f-err" role="alert" aria-live="polite"></div>
       <button class="caf-fbtn" data-caf="f-go" type="submit"><span>Start conversation</span><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg></button>
       ${t.requireEmail?"":'<button class="caf-fskip" data-caf="f-skip" type="button">Continue without details</button>'}
-      <p class="caf-form-privacy">Your details are only used to support this conversation.</p>`,s.msgs.appendChild(o);let h=v=>o.querySelector(`[data-caf="${v}"]`),g=/^[^\s@]+@[^\s@]+\.[^\s@]+$/,b=async v=>{let C=h("f-name").value.trim(),w=h("f-email").value.trim(),S=h("f-email");if(h("f-err").textContent="",S.setAttribute("aria-invalid","false"),v){if(t.requireEmail&&!w){h("f-err").textContent="Email is required.",S.setAttribute("aria-invalid","true"),S.focus();return}if(w&&!g.test(w)){h("f-err").textContent="Enter a valid email.",S.setAttribute("aria-invalid","true"),S.focus();return}let N=h("f-go");N.disabled=!0,N.querySelector("span").textContent="Starting\u2026",await Je(C,w)}o.remove(),s.panel.classList.remove("caf-prechat"),U=!0,l(),Q(!0),xe(),setTimeout(()=>s.input.focus(),30)};o.onsubmit=v=>{v.preventDefault(),b(!0)};let u=h("f-skip");u&&(u.onclick=()=>b(!1)),setTimeout(()=>h("f-name").focus(),40)}function Y(){if(O=!0,s.panel.classList.add("open"),s.panel.setAttribute("aria-hidden","false"),s.launcher.setAttribute("aria-expanded","true"),s.launcher.setAttribute("aria-label","Close support chat"),we(0),Z(),!U&&!me){Ke();return}U&&(xe(),setTimeout(()=>s.input.focus(),50))}function G(){O=!1,s.panel.classList.remove("open"),s.panel.setAttribute("aria-hidden","true"),s.launcher.setAttribute("aria-expanded","false"),s.launcher.setAttribute("aria-label","Open support chat"),s.launcher.focus()}s.launcher.onclick=()=>O?G():Y(),n("close").onclick=G;let j=null,X=null,P=null;function ke(){P&&(URL.revokeObjectURL(P),P=null),X=null,s.pending.classList.remove("show"),s.pendingThumb.innerHTML="",s.pendingName.textContent=""}function Qe(o){X=o,s.pendingName.textContent=o.name,o.type&&o.type.startsWith("image/")?(P=URL.createObjectURL(o),s.pendingThumb.innerHTML=`<img src="${P}" alt="" />`):s.pendingThumb.innerHTML='<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z"/><path d="M14 2v6h6"/></svg>',s.pending.classList.add("show"),setTimeout(()=>s.input.focus(),30)}function ae(){if(!U)return;let o=s.input.value.trim();if(X){let h=X;ke(),s.input.value="",s.input.style.height="auto",Ge(h,o);return}if(!(!o||!j))try{j.sendMessage(o),s.input.value="",s.input.style.height="auto"}catch(h){t.debug&&console.error("[caf] send failed",h)}}function Ce(o,h){s.upload.classList.add("show"),s.uploadBar.style.width=h+"%",s.uploadLabel.textContent=`Sending ${o}\u2026 ${h}%`}function Ye(){s.upload.classList.remove("show")}async function Ge(o,h){if(!(!U||!j)){Q(!1),Ce(o.name,0);try{await j.sendMedia(o,{caption:h||void 0,onProgress:g=>Ce(o.name,g)})}catch(g){t.debug&&console.error("[caf] sendMedia failed",g),K("caf-note","Couldn\u2019t send that file. 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+      <p class="caf-form-privacy">Your details are only used to support this conversation.</p>`,a.msgs.appendChild(s);let c=w=>s.querySelector(`[data-caf="${w}"]`),h=/^[^\s@]+@[^\s@]+\.[^\s@]+$/,g=async w=>{let x=c("f-name").value.trim(),m=c("f-email").value.trim(),S=c("f-email");if(c("f-err").textContent="",S.setAttribute("aria-invalid","false"),w){if(t.requireEmail&&!m){c("f-err").textContent="Email is required.",S.setAttribute("aria-invalid","true"),S.focus();return}if(m&&!h.test(m)){c("f-err").textContent="Enter a valid email.",S.setAttribute("aria-invalid","true"),S.focus();return}let L=c("f-go");L.disabled=!0,L.querySelector("span").textContent="Starting\u2026";try{await ct(x,m)}catch(T){c("f-err").textContent="We couldn\u2019t start the conversation. Check your connection and try again.",L.disabled=!1,L.querySelector("span").textContent="Start conversation",t.debug&&console.error("[caf] saveContact failed",T);return}}s.remove(),a.panel.classList.remove("caf-prechat"),q=!0,b(),ne(!0),je(),setTimeout(()=>a.input.focus(),30)};s.onsubmit=w=>{w.preventDefault(),g(!0)};let p=c("f-skip");p&&(p.onclick=()=>g(!1)),setTimeout(()=>c("f-name").focus(),40)}function ae(){if(te=!0,a.panel.classList.add("open"),a.panel.setAttribute("aria-hidden","false"),a.launcher.setAttribute("aria-expanded","true"),a.launcher.setAttribute("aria-label","Close support chat"),Ee(0),oe().catch(()=>{}),!q&&!Me){lt();return}q&&(je(),setTimeout(()=>a.input.focus(),50))}function re(){te=!1,a.panel.classList.remove("open"),a.panel.setAttribute("aria-hidden","true"),a.launcher.setAttribute("aria-expanded","false"),a.launcher.setAttribute("aria-label","Open support chat"),a.launcher.focus()}a.launcher.onclick=()=>te?re():ae(),n("close").onclick=re;let O=null,se=null,J=null;function Le(){J&&(URL.revokeObjectURL(J),J=null),se=null,a.pending.classList.remove("show"),a.pendingThumb.innerHTML="",a.pendingName.textContent=""}function dt(s){se=s,a.pendingName.textContent=s.name,s.type&&s.type.startsWith("image/")?(J=URL.createObjectURL(s),a.pendingThumb.innerHTML=`<img src="${J}" alt="" />`):a.pendingThumb.innerHTML='<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z"/><path d="M14 2v6h6"/></svg>',a.pending.classList.add("show"),setTimeout(()=>a.input.focus(),30)}async function ue(){if(!q)return;let s=a.input.value.trim();if(se){let c=se;Le(),a.input.value="",a.input.style.height="auto",pt(c,s);return}if(!(!s||!O))try{a.send.disabled=!0,await Promise.resolve(O.sendMessage(s)),a.input.value="",a.input.style.height="auto"}catch(c){r("Your message wasn\u2019t sent. Please try again."),t.debug&&console.error("[caf] send failed",c)}finally{a.send.disabled=!1}}function Ue(s,c){a.upload.classList.add("show"),a.uploadBar.style.width=c+"%",a.uploadLabel.textContent=`Sending ${s}\u2026 ${c}%`}function ht(){a.upload.classList.remove("show")}async function pt(s,c){if(!(!q||!O)){ne(!1),Ue(s.name,0);try{await O.sendMedia(s,{caption:c||void 0,onProgress:h=>Ue(s.name,h)})}catch(h){t.debug&&console.error("[caf] sendMedia failed",h),ie("caf-note","Couldn\u2019t send that file. Please try again.")}finally{ht(),ne(q)}}}a.attach.onclick=()=>a.file.click(),!t.tickets||!t.publicKey?a.ticket.style.display="none":a.ticket.onclick=ot,a.human.onclick=async()=>{if(!(!q||!O||a.human.disabled))try{a.human.disabled=!0,await Promise.resolve(O.sendMessage("I'd like to talk to a human agent.")),a.human.disabled=!0,a.human.textContent="Human requested",r("A human support agent has been requested.","success")}catch(s){a.human.disabled=!1,r("We couldn\u2019t request a human agent. Please try again."),t.debug&&console.error("[caf] human handoff request failed",s)}},a.file.addEventListener("change",()=>{let s=a.file.files&&a.file.files[0];a.file.value="",s&&dt(s)}),a.pendingRemove.onclick=()=>Le(),a.send.onclick=ue,ne(q),a.input.addEventListener("input",()=>{a.input.style.height="auto",a.input.style.height=Math.min(a.input.scrollHeight,96)+"px"}),a.input.addEventListener("keydown",s=>{s.key==="Enter"&&!s.shiftKey&&(s.preventDefault(),ue())});let ge=t.publicKey?"caf_session_"+t.publicKey.slice(-10):"",ft=t.publicKey?"caf_vid_"+t.publicKey.slice(-10):"";function Oe(){if(!ge)return null;try{let s=JSON.parse(localStorage.getItem(ge)||"null");if(s&&s.token&&s.conversationId&&s.exp>Date.now())return s}catch{}return null}async function ut(){let s=t.apiUrl.replace(/\/$/,""),c=ge,h=ft,g=Oe();if(g)return f=!!g.calls_enabled,{token:g.token,conversationId:g.conversationId};let p=null;try{p=localStorage.getItem(h)}catch{}if(!p){p="v_"+Math.random().toString(36).slice(2)+Date.now().toString(36);try{localStorage.setItem(h,p)}catch{}}let w=await fetch(s+"/sdk/anonymous-session",{method:"POST",headers:{"Content-Type":"application/json","X-Api-Key":t.publicKey},body:JSON.stringify({visitor_id:p})});if(!w.ok)throw new Error("anonymous-session HTTP "+w.status);let x=await w.json(),m=x.data||x;f=!!m.calls_enabled;let S=Date.now()+Math.max(0,(m.expires_in||3600)*1e3-6e4);try{localStorage.setItem(c,JSON.stringify({token:m.token,conversationId:m.conversation_id,exp:S,calls_enabled:f}))}catch{}return{token:m.token,conversationId:m.conversation_id}}let K=null;function oe(){return K||(K=(async()=>{var s,c,h,g;try{if(V(""),t.publicKey){let p=await ut();u=p.token,C=p.conversationId,N=Ge(u)}if(_=new Ye({wsUrl:t.wsUrl,token:u,apiUrl:t.apiUrl,appId:u?(s=Ze(u))==null?void 0:s.app_id:void 0,autoReconnect:!0,debug:t.debug}),_.on("connected",()=>{V("on"),l()}),_.on("disconnected",()=>V("")),_.on("reconnecting",()=>V("")),_.on("error",()=>{V("err"),r("Connection interrupted. 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