@vocantly/widget 0.1.12 → 0.1.13

package/dist/index.cjs

@@ -1,4 +1,4 @@
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r=setTimeout(()=>{this.handleTypingStop(e,t)},this.TYPING_TIMEOUT_MS);i.set(t,r),n?this.logger.debug("Typing timer restarted:",e,t):(this.emit("typing",{conversationId:e,userId:t,state:"start"}),this.logger.debug("Typing started:",e,t))}handleTypingStop(e,t){if(!e||!t){this.logger.warn("Invalid typing_stop: missing conversationId or userId");return}let s=this.activeTyping.get(e),i=this.typingTimers.get(e);if(!s||!s.has(t)){this.logger.debug("Typing stop ignored (user not typing):",e,t);return}let n=i==null?void 0:i.get(t);n&&(clearTimeout(n),i==null||i.delete(t)),s.delete(t),s.size===0&&this.activeTyping.delete(e),i&&i.size===0&&this.typingTimers.delete(e),this.emit("typing",{conversationId:e,userId:t,state:"stop"}),this.logger.debug("Typing stopped:",e,t)}clearConversation(e){let t=this.activeTyping.get(e),s=this.typingTimers.get(e);if(t){for(let i of t)this.emit("typing",{conversationId:e,userId:i,state:"stop"});this.activeTyping.delete(e)}if(s){for(let i of s.values())clearTimeout(i);this.typingTimers.delete(e)}this.logger.debug("Cleared typing state for conversation:",e)}clear(){for(let e of this.typingTimers.values())for(let t of e.values())clearTimeout(t);this.typingTimers.clear(),this.activeTyping.clear(),this.logger.debug("Cleared all typing state")}getTypingUsers(e){let t=this.activeTyping.get(e);return t?Array.from(t):[]}},it=[{urls:"stun:stun.l.google.com:19302"},{urls:"stun:stun1.l.google.com:19302"}],Ee,Me=typeof RTCPeerConnection!="undefined"&&typeof navigator!="undefined"&&typeof((Ee=navigator.mediaDevices)==null?void 0:Ee.getUserMedia)=="function",N=class extends k.default{constructor(e={}){var t;super(),this.peers=new Map,this.localStream=null,this.mediaOptions={},this.screenTrack=null,this.cameraTrack=null,this.options=e,this.iceServers=(t=e.iceServers)!=null?t:it,this.getIceServers=e.getIceServers,this.iceServersResolved=!e.getIceServers}static isAvailable(){return Me}static async enumerateDevices(){var e;if(!((e=navigator.mediaDevices)!=null&&e.enumerateDevices))return[];try{return await navigator.mediaDevices.enumerateDevices()}catch{return[]}}setMediaOptions(e){this.mediaOptions={...this.mediaOptions,...e}}async getMedia(e){if(this.localStream)return this.localStream;let t=this.mediaOptions,s={echoCancellation:!0,noiseSuppression:t.noiseSuppression!==!1};t.audioDeviceId&&(s.deviceId={exact:t.audioDeviceId});let i=!1;if(e==="video"){let a={};t.videoDeviceId&&(a.deviceId={exact:t.videoDeviceId}),t.lowBandwidth&&(a.width={ideal:640},a.height={ideal:360},a.frameRate={ideal:15,max:20}),i=Object.keys(a).length?a:!0}let n=await navigator.mediaDevices.getUserMedia({audio:s,video:i});return t.startMuted&&n.getAudioTracks().forEach(a=>a.enabled=!1),t.startVideoOff&&n.getVideoTracks().forEach(a=>a.enabled=!1),this.localStream=n,n}async createPeerConnection(e,t){if(!Me)return null;if(!this.iceServersResolved&&this.getIceServers)try{this.iceServers=await this.getIceServers(),this.iceServersResolved=!0}catch(n){this.options.debug&&console.warn("Failed to fetch ICE servers, using defaults:",n),this.iceServersResolved=!0}let s=new RTCPeerConnection({iceServers:this.iceServers}),i={pc:s};return this.peers.set(e,i),s.ontrack=n=>{n.streams[0]&&(i.remoteStream=n.streams[0],this.emit("remote_stream",{userId:e,stream:n.streams[0]}))},s.onicecandidate=n=>{n.candidate&&this.emit("ice_candidate",{userId:e,candidate:n.candidate.toJSON()})},s.oniceconnectionstatechange=()=>{if(s.iceConnectionState==="connected"||s.iceConnectionState==="completed")this.mediaOptions.lowBandwidth&&this.setVideoBitrate(35e4),this.emit("peer_connected",{userId:e});else if(s.iceConnectionState==="failed"){let n=this.peers.get(e);n&&!n.hasRestartedIce&&typeof s.restartIce=="function"?(n.hasRestartedIce=!0,s.restartIce()):this.emit("ice_failed",{userId:e})}},s}async createOffer(e,t){let s=await this.getMedia(t),i=await this.createPeerConnection(e,t);if(!i)return null;s.getTracks().forEach(a=>i.addTrack(a,s));let n=await i.createOffer();return await i.setLocalDescription(n),n}async handleOffer(e,t,s){let i=await this.getMedia(s),n=await this.createPeerConnection(e,s);if(!n)return null;i.getTracks().forEach(r=>n.addTrack(r,i)),await n.setRemoteDescription(new RTCSessionDescription(t));let a=await n.createAnswer();return await n.setLocalDescription(a),a}async handleAnswer(e,t){let s=this.peers.get(e);s&&await s.pc.setRemoteDescription(new RTCSessionDescription(t))}async addIceCandidate(e,t){let s=this.peers.get(e);if(s)try{await s.pc.addIceCandidate(new RTCIceCandidate(t))}catch(i){this.options.debug&&console.warn("addIceCandidate failed:",i)}}getLocalStream(){return this.localStream}getRemoteStream(e){var t;return(t=this.peers.get(e))==null?void 0:t.remoteStream}getAllRemoteStreams(){let e=new Map;for(let[t,s]of this.peers)s.remoteStream&&e.set(t,s.remoteStream);return e}async applyVideoConstraints(e){var s;let t=(s=this.localStream)==null?void 0:s.getVideoTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async applyAudioConstraints(e){var s;let t=(s=this.localStream)==null?void 0:s.getAudioTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async setVideoBitrate(e){for(let[,t]of this.peers){let s=t.pc.getSenders().find(n=>{var a;return((a=n.track)==null?void 0:a.kind)==="video"});if(!s)continue;let i=s.getParameters();(!i.encodings||i.encodings.length===0)&&(i.encodings=[{}]);for(let n of i.encodings)e==null?delete n.maxBitrate:n.maxBitrate=e;try{await s.setParameters(i)}catch{}}}async setLowBandwidth(e){this.mediaOptions.lowBandwidth=e,await this.applyVideoConstraints(e?{width:{max:640},height:{max:360},frameRate:{max:20}}:{width:{ideal:1280},height:{ideal:720},frameRate:{ideal:30}}),await this.setVideoBitrate(e?35e4:null)}async switchDevice(e,t){if(!this.localStream)return;let s=e==="video"?{video:{deviceId:{exact:t}}}:{audio:{deviceId:{exact:t}}},i=await navigator.mediaDevices.getUserMedia(s),n=e==="video"?i.getVideoTracks()[0]:i.getAudioTracks()[0];if(!n)return;let a=e==="video"?this.localStream.getVideoTracks()[0]:this.localStream.getAudioTracks()[0];a&&(n.enabled=a.enabled);for(let[,r]of this.peers){let l=r.pc.getSenders().find(c=>{var h;return((h=c.track)==null?void 0:h.kind)===e});l&&await l.replaceTrack(n)}a&&(this.localStream.removeTrack(a),a.stop()),this.localStream.addTrack(n)}isScreenSharing(){return!!this.screenTrack}async startScreenShare(){var n,a;if(this.screenTrack)return!0;let e=navigator.mediaDevices;if(!e.getDisplayMedia)return!1;let t=await e.getDisplayMedia({video:!0,audio:!1}),s=t.getVideoTracks()[0];if(!s)return!1;this.cameraTrack=(a=(n=this.localStream)==null?void 0:n.getVideoTracks()[0])!=null?a:null;let i=!1;for(let[,r]of this.peers){let l=r.pc.getSenders().find(c=>{var h;return((h=c.track)==null?void 0:h.kind)==="video"});l&&(await l.replaceTrack(s),i=!0)}return i?(this.screenTrack=s,s.onended=()=>{this.stopScreenShare()},this.emit("screen_share_changed",{active:!0,stream:t}),!0):(s.stop(),!1)}async stopScreenShare(){var e;if(this.screenTrack){for(let[,t]of this.peers){let s=t.pc.getSenders().find(i=>{var n;return((n=i.track)==null?void 0:n.kind)==="video"||i.track===this.screenTrack});s&&await s.replaceTrack((e=this.cameraTrack)!=null?e:null)}this.screenTrack.stop(),this.screenTrack=null,this.emit("screen_share_changed",{active:!1})}}closePeer(e){let t=this.peers.get(e);t&&t.pc.signalingState!=="closed"&&t.pc.close(),this.peers.delete(e)}cleanup(){for(let[e]of this.peers)this.closePeer(e);this.localStream&&(this.localStream.getTracks().forEach(e=>e.stop()),this.localStream=null),this.removeAllListeners()}async getCallStats(){let e={};for(let[,t]of this.peers)try{(await t.pc.getStats()).forEach(i=>{var a,r,l,c,h,u,d,y,m,w;let n=i;if(i.type==="inbound-rtp")e.packets_lost_in=((a=e.packets_lost_in)!=null?a:0)+((r=n.packetsLost)!=null?r:0),e.packets_received=((l=e.packets_received)!=null?l:0)+((c=n.packetsReceived)!=null?c:0),e.bytes_received=((h=e.bytes_received)!=null?h:0)+((u=n.bytesReceived)!=null?u:0),typeof n.jitter=="number"&&(e.jitter_ms=n.jitter*1e3);else if(i.type==="outbound-rtp")e.packets_sent=((d=e.packets_sent)!=null?d:0)+((y=n.packetsSent)!=null?y:0),e.bytes_sent=((m=e.bytes_sent)!=null?m:0)+((w=n.bytesSent)!=null?w:0);else if(i.type==="candidate-pair"&&i.state==="succeeded"){let A=i.currentRoundTripTime;typeof A=="number"&&(e.rtt_ms=A*1e3)}})}catch{}return e}setLocalAudioEnabled(e){this.localStream&&this.localStream.getAudioTracks().forEach(t=>t.enabled=e)}setLocalVideoEnabled(e){this.localStream&&this.localStream.getVideoTracks().forEach(t=>t.enabled=e)}},nt=6e4,rt=class extends k.default{constructor(e,t={}){var s,i;super(),this.ringTimeoutId=null,this.webRTC=null,this.callRole=null,this.currentCallType="video",this.participants=new Set,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1,this.conversationId=e,this.logger=new E((s=t.debug)!=null?s:!1),this.ringTimeoutMs=(i=t.ringTimeout)!=null?i:nt,this.submitCallQuality=t.submitCallQuality,N.isAvailable()&&(this.webRTC=new N({debug:t.debug,getIceServers:t.getIceServers}))}emitCallConnected(e,t,s){this.callConnectedEmitted||(this.callConnectedEmitted=!0,this.callStartedAt==null&&(this.callStartedAt=Date.now()),this.emit("call_connected",{localStream:e,remoteStream:t,remoteUserId:s}))}setSendCallHandler(e){this.sendCallHandler=e}setCallOptions(e){var t;(t=this.webRTC)==null||t.setMediaOptions(e)}listDevices(){return N.enumerateDevices()}applyVideoConstraints(e){return this.webRTC?this.webRTC.applyVideoConstraints(e):Promise.resolve()}applyAudioConstraints(e){return this.webRTC?this.webRTC.applyAudioConstraints(e):Promise.resolve()}switchDevice(e,t){return this.webRTC?this.webRTC.switchDevice(e,t):Promise.resolve()}setLowBandwidth(e){return this.webRTC?this.webRTC.setLowBandwidth(e):Promise.resolve()}startScreenShare(){return this.webRTC?this.webRTC.startScreenShare():Promise.resolve(!1)}stopScreenShare(){return this.webRTC?this.webRTC.stopScreenShare():Promise.resolve()}isScreenSharing(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.isScreenSharing())!=null?t:!1}setSubmitCallQuality(e){this.submitCallQuality=e}send(e){if(!this.sendCallHandler){let t=new Error("Call not connected. Join conversation first.");throw this.emit("call_error",{reason:"websocket_lost",message:t.message}),t}this.sendCallHandler(e)}clearRingTimeout(){this.ringTimeoutId&&(clearTimeout(this.ringTimeoutId),this.ringTimeoutId=null)}startCall(e="video"){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="caller",this.currentCallType=e;let t={type:"call_invite",conversation_id:this.conversationId,payload:{call_type:e}};this.send(t),this.logger.debug("call.invite sent",{conversation_id:this.conversationId,call_type:e}),this.ringTimeoutId=setTimeout(()=>{this.ringTimeoutId=null,this.logger.debug("call ring timeout - no answer"),this.endCall("no_answer"),this.emit("call_timeout",{reason:"no_answer"})},this.ringTimeoutMs)}acceptCall(){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="callee";let e={type:"call_accept",conversation_id:this.conversationId};this.send(e),this.logger.debug("call.accept sent",{conversation_id:this.conversationId})}joinCall(e="video"){this.callRole="joiner",this.currentCallType=e;let t={type:"call_join",conversation_id:this.conversationId};this.send(t),this.logger.debug("call.join sent",{conversation_id:this.conversationId})}rejectCall(e){this.clearRingTimeout();let t={type:"call_reject",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.reject sent",{conversation_id:this.conversationId,reason:e})}endCall(e){this.clearRingTimeout();let t={type:"call_hangup",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.hangup sent",{conversation_id:this.conversationId,reason:e})}handleCallInvite(e){this.currentCallType=e.call_type||"video",this.emit("call_invite",{callType:this.currentCallType,callerId:e.caller_id,callerName:e.caller_name})}async handleCallAccept(e){this.clearRingTimeout();let t=e==null?void 0:e.sender_id;if(this.participants.add(t!=null?t:"unknown"),this.webRTC&&t&&this.callRole==="caller")try{let s=await this.webRTC.createOffer(t,this.currentCallType);s&&(this.sendOffer(t,s),this.setupWebRTCEvents())}catch(s){this.logger.debug("WebRTC createOffer failed:",s),this.emit("call_error",{reason:"permission_denied",message:String(s)})}this.emit("call_accept",{accepterId:t})}async handleCallJoin(e){let t=e.joiner_id;if(t&&this.participants.add(t),this.webRTC&&t&&(this.callRole==="caller"||this.callRole==="callee"))try{let s=await this.webRTC.createOffer(t,this.currentCallType);s&&(this.sendOffer(t,s),this.setupWebRTCEvents())}catch(s){this.logger.debug("WebRTC createOffer for joiner failed:",s)}this.emit("call_join",{joinerId:e.joiner_id,joinerName:e.joiner_name})}handleCallReject(e){this.clearRingTimeout(),this.emit("call_reject",{reason:e==null?void 0:e.reason})}async handleCallHangup(e){var s;this.clearRingTimeout();let t=(s=e==null?void 0:e.reason)!=null?s:"user_hangup";await this.submitQualityAndCleanup(t),this.callRole=null,this.participants.clear(),this.emit("call_hangup",{endedBy:e==null?void 0:e.ended_by,reason:t})}handleCallParticipantLeft(e){var s;let t=e.left_user_id;t&&(this.participants.delete(t),(s=this.webRTC)==null||s.closePeer(t)),this.emit("peer_left",{userId:t})}handleCallError(e){this.clearRingTimeout(),this.emit("call_error",{code:e.code,message:e.message,details:e.details})}async handleCallOffer(e){var i;let t=(i=e.from_user_id)!=null?i:e.sender_id,s=e.sdp;if(!(!t||!s)){if(this.participants.add(t),this.webRTC&&(this.callRole==="callee"||this.callRole==="joiner"))try{this.setupWebRTCEvents();let n=await this.webRTC.handleOffer(t,s,this.currentCallType);if(n){this.sendAnswer(t,n);let a=this.webRTC.getLocalStream(),r=this.webRTC.getRemoteStream(t);a&&r&&this.emitCallConnected(a,r,t)}}catch(n){this.logger.debug("WebRTC handleOffer failed:",n),this.emit("call_error",{reason:"permission_denied",message:String(n)})}this.emit("call_offer",{sdp:s,fromUserId:t})}}async handleCallAnswer(e){var i;let t=(i=e.from_user_id)!=null?i:e.sender_id,s=e.sdp;if(!(!t||!s)){if(this.webRTC){await this.webRTC.handleAnswer(t,s);let n=this.webRTC.getLocalStream(),a=this.webRTC.getRemoteStream(t);n&&a&&this.emitCallConnected(n,a,t)}this.emit("call_answer",{sdp:s,fromUserId:t})}}async handleCallICECandidate(e){var i;let t=(i=e.from_user_id)!=null?i:e.sender_id,s=e.candidate;!t||!s||(this.webRTC&&await this.webRTC.addIceCandidate(t,s),this.emit("call_ice_candidate",{candidate:s,fromUserId:t}))}handleCallMute(e){this.emit("peer_mute",{userId:e==null?void 0:e.user_id})}handleCallUnmute(e){this.emit("peer_unmute",{userId:e==null?void 0:e.user_id})}handleVideoOff(e){this.emit("peer_video_off",{userId:e==null?void 0:e.user_id})}handleVideoOn(e){this.emit("peer_video_on",{userId:e==null?void 0:e.user_id})}setMuted(e){var s;(s=this.webRTC)==null||s.setLocalAudioEnabled(!e);let t=e?{type:"call_mute",conversation_id:this.conversationId}:{type:"call_unmute",conversation_id:this.conversationId};this.send(t),this.emit("local_mute_changed",{muted:e})}setVideoEnabled(e){var s;(s=this.webRTC)==null||s.setLocalVideoEnabled(e);let t=e?{type:"video_on",conversation_id:this.conversationId}:{type:"video_off",conversation_id:this.conversationId};this.send(t),this.emit("local_video_changed",{enabled:e})}getLocalStream(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getLocalStream())!=null?t:null}getRemoteStream(e){var t;return(t=this.webRTC)==null?void 0:t.getRemoteStream(e)}getAllRemoteStreams(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getAllRemoteStreams())!=null?t:new Map}sendOffer(e,t){let s={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_offer",conversation_id:this.conversationId,payload:s})}sendAnswer(e,t){let s={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_answer",conversation_id:this.conversationId,payload:s})}setupWebRTCEvents(){!this.webRTC||this.webRTCEventsSetup||(this.webRTCEventsSetup=!0,this.webRTC.on("ice_candidate",({userId:e,candidate:t})=>{let s={candidate:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_ice_candidate",conversation_id:this.conversationId,payload:s})}),this.webRTC.on("remote_stream",({userId:e,stream:t})=>{var i;let s=(i=this.webRTC)==null?void 0:i.getLocalStream();s&&this.emitCallConnected(s,t,e)}),this.webRTC.on("ice_failed",async()=>{await this.submitQualityAndCleanup("ice_failed"),this.emit("call_error",{reason:"ice_failed",message:"ICE connection failed"})}),this.webRTC.on("screen_share_changed",e=>this.emit("screen_share_changed",e)))}async submitQualityAndCleanup(e,t=!1){let s=this.webRTC,i={end_reason:e};this.callStartedAt!=null&&(i.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3));try{if(s){let n=await s.getCallStats();Object.assign(i,n)}}catch{}if(this.submitCallQuality)try{await this.submitCallQuality(this.conversationId,i,e)}catch(n){this.logger.debug("submitCallQuality failed:",n)}s==null||s.cleanup(),this.webRTC=t?null:N.isAvailable()?new N({}):null,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1}async getCallStats(){let e={};if(this.callStartedAt!=null&&(e.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3)),this.webRTC){let t=await this.webRTC.getCallStats();Object.assign(e,t)}return e}cleanup(){this.clearRingTimeout(),this.submitQualityAndCleanup("user_left",!0),this.webRTC=null,this.webRTCEventsSetup=!1,this.callRole=null,this.participants.clear(),this.removeAllListeners()}},at=class extends k.default{constructor(e,t=!1){var i,n,a;super(),this._isJoined=!1;let s=typeof t=="boolean"?{debug:t}:t;this.id=e,this.messageManager=new tt((i=s.debug)!=null?i:!1),this.typingManager=new st((n=s.debug)!=null?n:!1),this.callManager=new rt(e,{debug:(a=s.debug)!=null?a:!1,getIceServers:s.getIceServers}),this.callManager.on("call_invite",r=>this.emit("call_invite",r)),this.callManager.on("call_accept",r=>this.emit("call_accept",r)),this.callManager.on("call_join",r=>this.emit("call_join",r)),this.callManager.on("call_reject",r=>this.emit("call_reject",r)),this.callManager.on("call_hangup",r=>this.emit("call_hangup",r)),this.callManager.on("peer_left",r=>this.emit("peer_left",r)),this.callManager.on("peer_mute",r=>this.emit("peer_mute",r)),this.callManager.on("peer_unmute",r=>this.emit("peer_unmute",r)),this.callManager.on("peer_video_off",r=>this.emit("peer_video_off",r)),this.callManager.on("peer_video_on",r=>this.emit("peer_video_on",r)),this.callManager.on("local_mute_changed",r=>this.emit("local_mute_changed",r)),this.callManager.on("local_video_changed",r=>this.emit("local_video_changed",r)),this.callManager.on("screen_share_changed",r=>this.emit("screen_share_changed",r)),this.callManager.on("call_connected",r=>this.emit("call_connected",r)),this.callManager.on("call_error",r=>this.emit("call_error",r)),this.callManager.on("call_timeout",r=>this.emit("call_timeout",r)),this.messageManager.on("message",r=>{r.conversationId===this.id&&this.emit("message",r)}),this.messageManager.on("receipt",r=>{this.emit("receipt",r)}),this.typingManager.on("typing",r=>{r.conversationId===this.id&&this.emit("typing",{userId:r.userId,state:r.state})})}get isJoined(){return this._isJoined}setSendMessageHandler(e){this.sendMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e}setSendReadHandler(e){this.sendReadHandler=e}setSendCallHandler(e){this.callManager.setSendCallHandler(e)}setSubmitCallQuality(e){this.callManager.setSubmitCallQuality(e)}setFetchMessagesCallback(e){this.fetchMessagesCallback=e}async fetchMessages(e){var s;if(!this.fetchMessagesCallback)throw new Error("REST not configured. Set apiUrl in Vocantly config for fetchMessages() (token, API keys, or getRestHeaders).");let t=await this.fetchMessagesCallback({externalUserId:(s=e==null?void 0:e.externalUserId)!=null?s:"",cursor:e==null?void 0:e.cursor,limit:e==null?void 0:e.limit});return this.messageManager.trackMessageIdsFromHistory(this.id,t.messages.map(i=>i.id)),t}markJoined(){this._isJoined||(this._isJoined=!0,this.emit("joined",{conversation_id:this.id}))}markLeft(){this._isJoined&&(this._isJoined=!1,this.callManager.cleanup(),this.emit("left",{conversation_id:this.id}))}sendMessage(e,t="text",s){if(!this.sendMessageHandler){let a=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",a),a}if(!this._isJoined){let a=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",a),a}let i=ae();this.messageManager.createOptimisticMessage(this.id,i,e,t,s);let n={type:"message",conversation_id:this.id,payload:{message_id:i,content:e,message_type:t}};try{this.sendMessageHandler(n)}catch(a){let r=a instanceof Error?a:new Error("Failed to send message");throw this.emit("error",r),r}}handleIncomingMessage(e){this.messageManager.handleIncomingMessage(this.id,e)}handleReceipt(e,t,s){this.messageManager.handleReceipt(this.id,e,t,s)}handleTyping(e){e.state==="start"?this.typingManager.handleTypingStart(this.id,e.user_id):e.state==="stop"&&this.typingManager.handleTypingStop(this.id,e.user_id)}emitPresence(e){this.emit("presence",{userId:e.user_id,state:e.state})}clearMessages(){this.messageManager.clearConversation(this.id)}clearTyping(){this.typingManager.clearConversation(this.id)}startCall(e="video"){this.ensureJoinedForCall(),this.callManager.startCall(e)}acceptCall(){this.ensureJoinedForCall(),this.callManager.acceptCall()}joinCall(e){this.ensureJoinedForCall(),this.callManager.joinCall(e!=null?e:"video")}rejectCall(e){this.ensureJoinedForCall(),this.callManager.rejectCall(e)}endCall(e){this.ensureJoinedForCall(),this.callManager.endCall(e)}setMuted(e){this.ensureJoinedForCall(),this.callManager.setMuted(e)}setVideoEnabled(e){this.ensureJoinedForCall(),this.callManager.setVideoEnabled(e)}setCallOptions(e){this.callManager.setCallOptions(e)}listDevices(){return this.callManager.listDevices()}applyVideoConstraints(e){return this.callManager.applyVideoConstraints(e)}applyAudioConstraints(e){return this.callManager.applyAudioConstraints(e)}switchDevice(e,t){return this.callManager.switchDevice(e,t)}setLowBandwidth(e){return this.callManager.setLowBandwidth(e)}startScreenShare(){return this.ensureJoinedForCall(),this.callManager.startScreenShare()}stopScreenShare(){return this.callManager.stopScreenShare()}isScreenSharing(){return this.callManager.isScreenSharing()}getLocalStream(){return this.callManager.getLocalStream()}getRemoteStream(e){return this.callManager.getRemoteStream(e)}getAllRemoteStreams(){return this.callManager.getAllRemoteStreams()}getCallStats(){return this.callManager.getCallStats()}handleIncomingCallMessage(e,t){switch(e){case"call_invite":this.callManager.handleCallInvite(t||{});break;case"call_accept":this.callManager.handleCallAccept(t);break;case"call_join":this.callManager.handleCallJoin(t||{});break;case"call_reject":this.callManager.handleCallReject(t);break;case"call_hangup":this.callManager.handleCallHangup(t);break;case"call_participant_left":this.callManager.handleCallParticipantLeft(t||{});break;case"call_error":this.callManager.handleCallError(t||{});break;case"call_offer":this.callManager.handleCallOffer(t||{});break;case"call_answer":this.callManager.handleCallAnswer(t||{});break;case"call_ice_candidate":this.callManager.handleCallICECandidate(t||{});break;case"call_mute":this.callManager.handleCallMute(t||{});break;case"call_unmute":this.callManager.handleCallUnmute(t||{});break;case"video_off":this.callManager.handleVideoOff(t||{});break;case"video_on":this.callManager.handleVideoOn(t||{});break}}ensureJoinedForCall(){if(!this._isJoined)throw new Error("Conversation is not joined. Call join() first.")}startTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_start",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let s=t instanceof Error?t:new Error("Failed to send typing_start");throw this.emit("error",s),s}}stopTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_stop",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let s=t instanceof Error?t:new Error("Failed to send typing_stop");throw this.emit("error",s),s}}markRead(e){if(!this.sendReadHandler){let s=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",s),s}if(!this._isJoined){let s=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",s),s}let t={type:"read",conversation_id:this.id,payload:{message_id:e}};try{this.sendReadHandler(t)}catch(s){let i=s instanceof Error?s:new Error("Failed to send read receipt");throw this.emit("error",i),i}}},ot=class extends k.default{constructor(e,t=!1,s,i,n){super(),this.conversations=new Map,this.restFetcher=null,this.appId=null,this.iceServersCache=null,this.sendMessageHandler=e,this.sendTypingHandler=i,this.sendCallHandler=n,this.supportMessageHandler=s,this.debug=t,this.logger=new E(t)}setRestFetcher(e){if(this.restFetcher=e,e)for(let t of this.conversations.values())t.setSubmitCallQuality((s,i,n)=>this.submitCallQualityToApi(s,i,n))}setAppId(e){this.appId=e&&e.trim()||null,this.iceServersCache=null}getIceServersFetcher(){if(!(!this.restFetcher||!this.appId))return async()=>{var r;if(this.iceServersCache)return this.iceServersCache;let t=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/ice-servers`,s=await this.restFetcher.getHeaders(),i=await fetch(t,{method:"GET",headers:s});if(!i.ok)throw new Error(`ICE servers fetch failed: ${i.status}`);let n=await i.json();if(!n.success||!((r=n.data)!=null&&r.iceServers))throw new Error("Invalid ICE servers response");let a=n.data.iceServers;return this.iceServersCache=a,a}}setSupportMessageHandler(e){this.supportMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e;for(let t of this.conversations.values())t.setSendTypingHandler(e)}setSendCallHandler(e){this.sendCallHandler=e;for(let t of this.conversations.values())t.setSendCallHandler(e)}setSendReadHandler(e){this.sendReadHandler=e;for(let t of this.conversations.values())t.setSendReadHandler(e)}async list(e){var m,w,A;if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages() (token, API keys, or getRestHeaders).");let t=this.restFetcher.apiUrl.replace(/\/$/,""),s=(m=e==null?void 0:e.externalUserId)==null?void 0:m.trim(),i=Math.min(Math.max(1,(w=e==null?void 0:e.limit)!=null?w:20),100),n=new URLSearchParams({limit:String(i)});s&&n.set("external_user_id",s),e!=null&&e.cursor&&n.set("cursor",e.cursor);let a=n.toString(),r=`${t}/sdk/conversations${a?`?${a}`:""}`,l=await this.restFetcher.getHeaders(),c=await fetch(r,{method:"GET",headers:l});if(!c.ok){let H=await c.text(),O={};try{O=JSON.parse(H)}catch{O={message:H}}throw new Error(O.message||`HTTP ${c.status}: ${H}`)}let h=await c.json();if(!h.success||!h.data)throw new Error(h.message||"Invalid response");let u=h.data,d=Array.isArray(u.conversations)?u.conversations:[],y=(A=u.pagination)!=null?A:{has_next_page:!1,next_cursor:null,limit:i};return{conversations:d,pagination:y}}async getMessages(e,t,s={}){var d;if(!(e!=null&&e.trim()))throw new Error("conversationId is required");if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages().");let i=Math.min(Math.max(1,(d=s.limit)!=null?d:20),100),n=new URLSearchParams({limit:String(i)});t!=null&&t.trim()&&n.set("external_user_id",t.trim()),s.cursor&&n.set("cursor",s.cursor);let a=this.restFetcher.apiUrl.replace(/\/$/,""),r=n.toString(),l=`${a}/sdk/conversations/${encodeURIComponent(e.trim())}/messages${r?`?${r}`:""}`,c=await this.restFetcher.getHeaders(),h=await fetch(l,{method:"GET",headers:c});if(!h.ok){let y=await h.text(),m={};try{m=JSON.parse(y)}catch{m={message:y}}throw new Error(m.message||`HTTP ${h.status}: ${y}`)}let u=await h.json();if(!u.success||!u.data)throw new Error(u.message||"Invalid response");return{messages:u.data.messages||[],pagination:u.data.pagination||{has_next_page:!1,next_cursor:null,limit:i}}}async submitCallQualityToApi(e,t,s){if(!this.restFetcher)return;let n=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/conversations/${encodeURIComponent(e)}/call-quality`,a=await this.restFetcher.getHeaders(),r={end_reason:s};typeof t.duration_seconds=="number"&&(r.duration_seconds=t.duration_seconds),typeof t.packets_lost_in=="number"&&(r.packets_lost_in=t.packets_lost_in),typeof t.packets_lost_out=="number"&&(r.packets_lost_out=t.packets_lost_out),typeof t.packets_received=="number"&&(r.packets_received=t.packets_received),typeof t.packets_sent=="number"&&(r.packets_sent=t.packets_sent),typeof t.bytes_received=="number"&&(r.bytes_received=t.bytes_received),typeof t.bytes_sent=="number"&&(r.bytes_sent=t.bytes_sent),typeof t.jitter_ms=="number"&&(r.jitter_ms=t.jitter_ms),typeof t.rtt_ms=="number"&&(r.rtt_ms=t.rtt_ms);let l=await fetch(n,{method:"POST",headers:{...a,"Content-Type":"application/json"},body:JSON.stringify(r)});if(!l.ok){let c=await l.text();throw this.logger.debug("submitCallQuality failed:",l.status,c),new Error(`Call quality submit failed: ${l.status}`)}}get(e){if(!e||e.length===0)throw new Error("Conversation ID is required");let t=this.conversations.get(e);return t||(t=new at(e,{debug:this.debug,getIceServers:this.getIceServersFetcher()}),this.sendMessageHandler&&t.setSendMessageHandler(this.sendMessageHandler),this.sendTypingHandler&&t.setSendTypingHandler(this.sendTypingHandler),this.sendCallHandler&&t.setSendCallHandler(this.sendCallHandler),this.sendReadHandler&&t.setSendReadHandler(this.sendReadHandler),this.conversations.set(e,t),this.logger.debug("Created conversation instance:",e)),this.restFetcher&&(t.setFetchMessagesCallback(s=>this.getMessages(e,s.externalUserId,{cursor:s.cursor,limit:s.limit})),t.setSubmitCallQuality((s,i,n)=>this.submitCallQualityToApi(s,i,n))),t}has(e){return this.conversations.has(e)}async join(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");this.get(e),await t(e),this.logger.debug("Join requested for conversation:",e)}async leave(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");let s=this.conversations.get(e);s?(s.clearTyping(),await t(e),s.markLeft(),this.logger.debug("Left conversation:",e)):(await t(e),this.logger.warn("Attempted to leave unknown conversation:",e))}routeIncomingMessage(e){var s;let t;switch(e.type){case"joined":t=((s=e.payload)==null?void 0:s.conversation_id)||e.conversation_id,t&&this.get(t).markJoined();break;case"message":if(t=e.conversation_id,t){let i=this.conversations.get(t);i?i.isJoined?i.handleIncomingMessage(e.payload):this.logger.warn("Received message for conversation that is not joined:",t):this.logger.warn("Received message for unknown conversation:",t)}break;case"typing":if(t=e.conversation_id,t){let i=this.conversations.get(t);i?i.isJoined?i.handleTyping(e.payload):this.logger.warn("Received typing indicator for conversation that is not joined:",t):this.logger.warn("Received typing indicator for unknown conversation:",t)}break;case"receipt":if(t=e.conversation_id,t){let i=this.conversations.get(t);if(i)if(i.isJoined){let n=e;i.handleReceipt(n.payload.message_id,n.payload.state,n.payload.user_id)}else this.logger.warn("Received receipt for conversation that is not joined:",t);else this.logger.warn("Received receipt for unknown conversation:",t)}break;case"support":break;case"presence":if(t=e.conversation_id,t){let i=this.conversations.get(t);i&&i.isJoined&&i.emitPresence(e.payload)}break;case"error":this.logger.error("Received error message:",e.error);break;case"call_invite":case"call_accept":case"call_join":case"call_reject":case"call_hangup":case"call_participant_left":case"call_error":case"call_offer":case"call_answer":case"call_ice_candidate":case"call_mute":case"call_unmute":case"video_off":case"video_on":if(t=e.conversation_id,t){let i=this.get(t),n="payload"in e?e.payload:void 0;i.handleIncomingCallMessage(e.type,n)}break}}routeSupportMessage(e){var i;if(!this.supportMessageHandler){this.logger.warn("Support message handler not set, ignoring support message");return}let t=e.conversation_id;if(!t){this.logger.warn("Support message missing conversation_id");return}let s=(i=e.payload)==null?void 0:i.event;if(!s){this.logger.warn("Support message missing event type");return}this.supportMessageHandler(t,s,e.payload)}remove(e){let t=this.conversations.get(e);t&&(t.markLeft(),t.clearMessages(),t.clearTyping(),this.conversations.delete(e),this.logger.debug("Removed conversation instance:",e))}getAllIds(){return Array.from(this.conversations.keys())}clear(){for(let e of this.conversations.values())e.markLeft(),e.clearMessages(),e.clearTyping();this.conversations.clear(),this.logger.debug("Cleared all conversations")}},ct=class extends k.default{constructor(e=!1){super(),this.presenceState=new Map,this.logger=new E(e)}handlePresence(e,t){if(!e){this.logger.warn("Invalid presence event: missing userId");return}if(t!=="online"&&t!=="offline"){this.logger.warn("Invalid presence state:",t);return}this.presenceState.get(e)!==t?(this.presenceState.set(e,t),this.emit("presence",{userId:e,state:t}),this.logger.debug("Presence changed:",e,t)):this.logger.debug("Duplicate presence event ignored:",e,t)}getPresence(e){return this.presenceState.get(e)}getPresences(e){let t=new Map;for(let s of e){let i=this.presenceState.get(s);i&&t.set(s,i)}return t}clearPresence(e){let t=this.presenceState.has(e);this.presenceState.delete(e),t&&this.logger.debug("Cleared presence for user:",e)}clear(){this.presenceState.clear(),this.logger.debug("Cleared all presence state")}},lt=class extends k.default{constructor(e,t,s,i=!1){super(),this.botActive=!1,this.status="queued",this.conversationId=e,this.conversation=t,this.role=s,this.logger=new E(i),this.conversation.on("message",n=>this.emit("message",n)),this.conversation.on("typing",n=>this.emit("typing",n)),this.conversation.on("presence",n=>this.emit("presence",n)),this.conversation.on("joined",n=>this.emit("joined",n)),this.conversation.on("left",n=>this.emit("left",n)),this.conversation.on("error",n=>this.emit("error",n))}getConversation(){return this.conversation}isCustomer(){return this.role==="customer"}isAgent(){return this.role==="agent"}getRole(){return this.role}isBotActive(){return this.botActive}getAssignedAgent(){return this.assignedAgentId}getStatus(){return this.status}handleAssigned(e){if(this.assignedAgentId===e)return;let t=this.assignedAgentId,s=t!==void 0;this.assignedAgentId=e,this.status==="queued"?this.status="assigned":this.status==="assigned"||this.status,s?(this.emit("assigned",{agentId:e,previousAgentId:t}),this.logger.debug("Support session reassigned:",this.conversationId,e,"from",t)):(this.emit("assigned",{agentId:e}),this.logger.debug("Support session assigned:",this.conversationId,e))}handleUnassigned(){if(this.assignedAgentId===void 0)return;let e=this.assignedAgentId;this.assignedAgentId=void 0,(this.status==="assigned"||this.status==="active")&&(this.status="queued"),this.emit("unassigned",{previousAgentId:e}),this.logger.debug("Support session unassigned:",this.conversationId)}handleBotTakeover(){this.botActive||(this.botActive=!0,this.emit("bot_takeover",{}),this.logger.debug("Bot took over support session:",this.conversationId))}handleBotReleased(){this.botActive&&(this.botActive=!1,this.emit("bot_released",{}),this.logger.debug("Bot released support session:",this.conversationId))}handleClosed(){if(this.status==="closed")return;let e=this.status;this.status="closed",this.emit("closed",{previousStatus:e}),this.logger.debug("Support session closed:",this.conversationId)}handleReopened(){this.status==="closed"&&(this.status=this.assignedAgentId?"assigned":"queued",this.emit("reopened",{}),this.logger.debug("Support session reopened:",this.conversationId))}sendMessage(e,t="text",s){this.conversation.sendMessage(e,t,s)}async join(){}async leave(){}},dt=class extends k.default{constructor(e,t=!1){super(),this.sessions=new Map,this.getConversationHandler=e,this.debug=t,this.logger=new E(t)}get(e,t="customer"){if(!e||e.length===0)throw new Error("Conversation ID is required");let s=this.sessions.get(e);if(!s){let i=this.getConversationHandler(e);s=new lt(e,i,t,this.debug),s.on("assigned",n=>this.emit("assigned",{conversationId:e,...n})),s.on("unassigned",n=>this.emit("unassigned",{conversationId:e,...n})),s.on("bot_takeover",()=>this.emit("bot_takeover",{conversationId:e})),s.on("bot_released",()=>this.emit("bot_released",{conversationId:e})),s.on("closed",n=>this.emit("closed",{conversationId:e,...n})),s.on("reopened",()=>this.emit("reopened",{conversationId:e})),this.sessions.set(e,s),this.logger.debug("Created support session:",e,t)}return s}has(e){return this.sessions.has(e)}getSession(e){return this.sessions.get(e)}handleSupportEvent(e,t,s){let i=this.sessions.get(e);if(!i){t==="assigned"&&(s!=null&&s.agent_id)?this.logger.debug("Support event for unknown session, will be handled when session is created:",e):this.logger.warn("Support event for unknown session:",e,t);return}switch(t){case"assigned":s!=null&&s.agent_id&&typeof s.agent_id=="string"&&i.handleAssigned(s.agent_id);break;case"unassigned":i.handleUnassigned();break;case"bot_takeover":i.handleBotTakeover();break;case"bot_released":i.handleBotReleased();break;case"closed":i.handleClosed();break;case"reopened":i.handleReopened();break}}remove(e){this.sessions.get(e)&&(this.sessions.delete(e),this.logger.debug("Removed support session:",e))}clear(){this.sessions.clear(),this.logger.debug("Cleared all support sessions")}},Re=class extends k.default{constructor(e){var a,r;super(),this.connectionState="disconnected",this.wsClient=null,this.config={autoReconnect:!0,maxReconnectAttempts:5,reconnectDelay:1e3,debug:!1,apiUrl:"",...e},this.tokenManager=new Ze,this.tokenManager.setToken(e.token),this.logger=new E(this.config.debug),this.wsClient=new Xe(this.config.wsUrl,{autoReconnect:this.config.autoReconnect,maxReconnectAttempts:this.config.maxReconnectAttempts,reconnectDelay:this.config.reconnectDelay,debug:this.config.debug}),this.supportManager=new dt(l=>this.conversationManager.get(l),this.config.debug),this.conversationManager=new ot(l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)},this.config.debug,void 0,l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)},l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)}),this.conversationManager.setSendReadHandler(l=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(l)}),this.presenceManager=new ct(this.config.debug),this.presenceManager.on("presence",l=>{this.emit("presence",l)});let t=(a=this.config.apiUrl)==null?void 0:a.trim(),s=(r=this.config.appId)==null?void 0:r.trim(),i=this.config.apiKey&&this.config.apiSecret,n=typeof this.config.getRestHeaders=="function";if(t){let l=async()=>{if(n&&this.config.getRestHeaders)return this.config.getRestHeaders();if(i)return{"X-Api-Key":this.config.apiKey,"X-Api-Secret":this.config.apiSecret,"Content-Type":"application/json"};let c=this.tokenManager.getToken();if(!c)throw new Error("Token required for list() and fetchMessages() when API keys are not set");return{Authorization:`Bearer ${c}`,"Content-Type":"application/json"}};this.conversationManager.setRestFetcher({apiUrl:t,getHeaders:l}),s&&this.conversationManager.setAppId(s)}this.setupWebSocketHandlers()}setupWebSocketHandlers(){this.wsClient&&(this.wsClient.on("connected",()=>{this.connectionState="connected",this.emit("connected"),this.emit("state",this.connectionState),this.logger.debug("SDK connected")}),this.wsClient.on("disconnected",e=>{this.connectionState="disconnected",this.emit("disconnected",e),this.emit("state",this.connectionState),this.logger.debug("SDK disconnected")}),this.wsClient.on("reconnecting",e=>{this.connectionState="reconnecting",this.emit("reconnecting",e),this.emit("state",this.connectionState),this.logger.debug("SDK reconnecting",e)}),this.wsClient.on("message",e=>{if(this.emit("message",e),this.conversationManager.routeIncomingMessage(e),e.type==="presence"){let t=e;t.payload&&this.presenceManager.handlePresence(t.payload.user_id,t.payload.state)}switch(e.type==="support"&&this.conversationManager.routeSupportMessage(e),e.type){case"joined":this.emit("joined",e);break;case"message":this.emit("message",e);break;case"typing":this.emit("typing",e);break;case"receipt":break;case"support":break;case"presence":break;case"error":this.emit("error",e);break}}),this.wsClient.on("error",e=>{this.connectionState="error";let t=e instanceof Error?e.message:"";(e instanceof Error?e.name:"")==="TokenExpiredError"||t&&t.includes("Token expired")?(this.logger.error("Token expired:",t),this.logger.warn("To reconnect, call sdk.updateToken(newToken) then sdk.connect()")):this.logger.error("SDK error:",e);let i=e instanceof Error?e:new Error("WebSocket connection error");this.emit("error",i),this.emit("state",this.connectionState)}))}getState(){return this.connectionState}getConfig(){return{...this.config}}async connect(){if(this.connectionState==="connected"){this.logger.warn("Already connected");return}if(this.connectionState==="connecting"){this.logger.warn("Connection already in progress");return}this.tokenManager.validateTokenPresence();let e=this.tokenManager.getToken();if(!e)throw new Error("Token is required for connection");this.connectionState="connecting",this.emit("state",this.connectionState),this.logger.debug("Connecting...");try{if(!this.wsClient)throw new Error("WebSocket client not initialized");await this.wsClient.connect(e)}catch(t){this.connectionState="error",this.emit("state",this.connectionState);let s=t instanceof Error?t:new Error("Connection failed");throw this.emit("error",s),s}}async disconnect(){this.connectionState!=="disconnected"&&(this.logger.debug("Disconnecting..."),this.conversationManager.clear(),this.presenceManager.clear(),this.supportManager.clear(),this.wsClient&&this.wsClient.disconnect(),this.connectionState="disconnected",this.emit("disconnected"),this.emit("state",this.connectionState))}isConnected(){var e;return this.connectionState==="connected"&&((e=this.wsClient)==null?void 0:e.isConnected())===!0}updateToken(e){if(!e||e.length===0)throw new Error("Token cannot be empty");this.tokenManager.setToken(e),this.logger.debug("Token updated"),this.isConnected()&&(this.logger.warn("Token updated while connected. 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Clients cannot show "You" vs other participant. The realtime backend MUST include sender_id and sender_type in every type:"message" payload. See docs/REALTIME_WEBSOCKET_CONTRACT.md.')),this.removeOptimisticMessage(e,i),this.trackMessageId(e,i),this.trackConfirmedMessage(e,i,a),a}if(this.hasSeenMessage(e,i))return this.logger.debug("Duplicate message ignored:",i),null;this.trackMessageId(e,i);let n=z.fromServerPayload(e,t);return n.senderId==null&&!this.warnedMissingSenderId.has(e)&&(this.warnedMissingSenderId.add(e),console.warn('[Vocantly SDK] Message payload missing sender_id (and sender_type). Clients cannot show "You" vs other participant. The realtime backend MUST include sender_id and sender_type in every type:"message" payload. See docs/REALTIME_WEBSOCKET_CONTRACT.md.')),this.trackConfirmedMessage(e,i,n),this.emit("message",n),this.logger.debug("Handled incoming message:",i),n}handleReceipt(e,t,i,s){i==="delivered"?this.receiptManager.handleDelivered(t,s):i==="read"&&this.receiptManager.handleRead(t,s)}updateMessageReceiptState(e){for(let[,t]of this.confirmedMessages.entries()){let i=t.get(e.messageId);if(i){let s=z.updateReceiptState(i,e.state);t.set(e.messageId,s),this.emit("message",s),this.logger.debug("Updated message receipt state:",e.messageId,e.state);return}}for(let[,t]of this.optimisticMessages.entries()){let i=t.get(e.messageId);if(i){let s=z.updateReceiptState(i,e.state);t.set(e.messageId,s),this.emit("message",s),this.logger.debug("Updated optimistic message receipt state:",e.messageId,e.state);return}}this.logger.warn("Receipt for unknown message:",e.messageId)}reconcileOptimisticMessage(e,t){let i=z.confirmOptimistic(e,t);return this.logger.debug("Reconciled optimistic message (no second emit):",e.id),i}hasSeenMessage(e,t){var s;let i=this.seenMessageIds.get(e);return(s=i==null?void 0:i.has(t))!=null?s:!1}trackMessageIdsFromHistory(e,t){for(let i of t)this.trackMessageId(e,i)}trackMessageId(e,t){let i=this.seenMessageIds.get(e);i||(i=new Set,this.seenMessageIds.set(e,i)),i.add(t)}trackOptimisticMessage(e,t,i){let s=this.optimisticMessages.get(e);s||(s=new Map,this.optimisticMessages.set(e,s)),s.set(t,i)}getOptimisticMessage(e,t){let i=this.optimisticMessages.get(e);return i==null?void 0:i.get(t)}removeOptimisticMessage(e,t){let i=this.optimisticMessages.get(e);i&&(i.delete(t),i.size===0&&this.optimisticMessages.delete(e))}trackConfirmedMessage(e,t,i){let s=this.confirmedMessages.get(e);s||(s=new Map,this.confirmedMessages.set(e,s)),s.set(t,i)}getMessageIds(e){let t=this.confirmedMessages.get(e),i=this.optimisticMessages.get(e),s=new Set;if(t)for(let n of t.keys())s.add(n);if(i)for(let n of i.keys())s.add(n);return Array.from(s)}clearConversation(e){this.seenMessageIds.delete(e),this.optimisticMessages.delete(e);let t=this.getMessageIds(e);this.receiptManager.clearConversation(e,t),this.confirmedMessages.delete(e),this.logger.debug("Cleared message tracking for conversation:",e)}clear(){this.seenMessageIds.clear(),this.optimisticMessages.clear(),this.confirmedMessages.clear(),this.receiptManager.clear(),this.logger.debug("Cleared all message tracking")}},ft=class extends M.default{constructor(e=!1){super(),this.typingTimers=new Map,this.activeTyping=new Map,this.TYPING_TIMEOUT_MS=5e3,this.logger=new j(e)}handleTypingStart(e,t){if(!e||!t){this.logger.warn("Invalid typing_start: missing conversationId or userId");return}let i=this.activeTyping.get(e);i||(i=new Set,this.activeTyping.set(e,i));let s=this.typingTimers.get(e);s||(s=new Map,this.typingTimers.set(e,s));let n=i.has(t),a=s.get(t);a&&clearTimeout(a),i.add(t);let r=setTimeout(()=>{this.handleTypingStop(e,t)},this.TYPING_TIMEOUT_MS);s.set(t,r),n?this.logger.debug("Typing timer restarted:",e,t):(this.emit("typing",{conversationId:e,userId:t,state:"start"}),this.logger.debug("Typing started:",e,t))}handleTypingStop(e,t){if(!e||!t){this.logger.warn("Invalid typing_stop: missing conversationId or userId");return}let i=this.activeTyping.get(e),s=this.typingTimers.get(e);if(!i||!i.has(t)){this.logger.debug("Typing stop ignored (user not typing):",e,t);return}let n=s==null?void 0:s.get(t);n&&(clearTimeout(n),s==null||s.delete(t)),i.delete(t),i.size===0&&this.activeTyping.delete(e),s&&s.size===0&&this.typingTimers.delete(e),this.emit("typing",{conversationId:e,userId:t,state:"stop"}),this.logger.debug("Typing stopped:",e,t)}clearConversation(e){let t=this.activeTyping.get(e),i=this.typingTimers.get(e);if(t){for(let s of t)this.emit("typing",{conversationId:e,userId:s,state:"stop"});this.activeTyping.delete(e)}if(i){for(let s of i.values())clearTimeout(s);this.typingTimers.delete(e)}this.logger.debug("Cleared typing state for conversation:",e)}clear(){for(let e of this.typingTimers.values())for(let t of e.values())clearTimeout(t);this.typingTimers.clear(),this.activeTyping.clear(),this.logger.debug("Cleared all typing state")}getTypingUsers(e){let t=this.activeTyping.get(e);return t?Array.from(t):[]}},gt=[{urls:"stun:stun.l.google.com:19302"},{urls:"stun:stun1.l.google.com:19302"}],He,Oe=typeof RTCPeerConnection!="undefined"&&typeof navigator!="undefined"&&typeof((He=navigator.mediaDevices)==null?void 0:He.getUserMedia)=="function",W=class extends M.default{constructor(e={}){var t;super(),this.peers=new Map,this.localStream=null,this.mediaOptions={},this.screenTrack=null,this.cameraTrack=null,this.options=e,this.iceServers=(t=e.iceServers)!=null?t:gt,this.getIceServers=e.getIceServers,this.iceServersResolved=!e.getIceServers}static isAvailable(){return Oe}static async enumerateDevices(){var e;if(!((e=navigator.mediaDevices)!=null&&e.enumerateDevices))return[];try{return await navigator.mediaDevices.enumerateDevices()}catch{return[]}}setMediaOptions(e){this.mediaOptions={...this.mediaOptions,...e}}async getMedia(e){if(this.localStream)return this.localStream;let t=this.mediaOptions,i={echoCancellation:!0,noiseSuppression:t.noiseSuppression!==!1};t.audioDeviceId&&(i.deviceId={exact:t.audioDeviceId});let s=!1;if(e==="video"){let a={};t.videoDeviceId&&(a.deviceId={exact:t.videoDeviceId}),t.lowBandwidth&&(a.width={ideal:640},a.height={ideal:360},a.frameRate={ideal:15,max:20}),s=Object.keys(a).length?a:!0}let n=await navigator.mediaDevices.getUserMedia({audio:i,video:s});return t.startMuted&&n.getAudioTracks().forEach(a=>a.enabled=!1),t.startVideoOff&&n.getVideoTracks().forEach(a=>a.enabled=!1),this.localStream=n,n}async createPeerConnection(e,t){if(!Oe)return null;if(!this.iceServersResolved&&this.getIceServers)try{this.iceServers=await this.getIceServers(),this.iceServersResolved=!0}catch(n){this.options.debug&&console.warn("Failed to fetch ICE servers, using defaults:",n),this.iceServersResolved=!0}let i=new RTCPeerConnection({iceServers:this.iceServers}),s={pc:i};return this.peers.set(e,s),i.ontrack=n=>{n.streams[0]&&(s.remoteStream=n.streams[0],this.emit("remote_stream",{userId:e,stream:n.streams[0]}))},i.onicecandidate=n=>{n.candidate&&this.emit("ice_candidate",{userId:e,candidate:n.candidate.toJSON()})},i.oniceconnectionstatechange=()=>{if(i.iceConnectionState==="connected"||i.iceConnectionState==="completed")this.mediaOptions.lowBandwidth&&this.setVideoBitrate(35e4),this.emit("peer_connected",{userId:e});else if(i.iceConnectionState==="failed"){let n=this.peers.get(e);n&&!n.hasRestartedIce&&typeof i.restartIce=="function"?(n.hasRestartedIce=!0,i.restartIce()):this.emit("ice_failed",{userId:e})}},i}async createOffer(e,t){let i=await this.getMedia(t),s=await this.createPeerConnection(e,t);if(!s)return null;i.getTracks().forEach(a=>s.addTrack(a,i));let n=await s.createOffer();return await s.setLocalDescription(n),n}async handleOffer(e,t,i){let s=await this.getMedia(i),n=await this.createPeerConnection(e,i);if(!n)return null;s.getTracks().forEach(r=>n.addTrack(r,s)),await n.setRemoteDescription(new RTCSessionDescription(t));let a=await n.createAnswer();return await n.setLocalDescription(a),a}async handleAnswer(e,t){let i=this.peers.get(e);i&&await i.pc.setRemoteDescription(new RTCSessionDescription(t))}async addIceCandidate(e,t){let i=this.peers.get(e);if(i)try{await i.pc.addIceCandidate(new RTCIceCandidate(t))}catch(s){this.options.debug&&console.warn("addIceCandidate failed:",s)}}getLocalStream(){return this.localStream}getRemoteStream(e){var t;return(t=this.peers.get(e))==null?void 0:t.remoteStream}getAllRemoteStreams(){let e=new Map;for(let[t,i]of this.peers)i.remoteStream&&e.set(t,i.remoteStream);return e}async applyVideoConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getVideoTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async applyAudioConstraints(e){var i;let t=(i=this.localStream)==null?void 0:i.getAudioTracks()[0];if(t)try{await t.applyConstraints(e)}catch{}}async setVideoBitrate(e){for(let[,t]of this.peers){let i=t.pc.getSenders().find(n=>{var a;return((a=n.track)==null?void 0:a.kind)==="video"});if(!i)continue;let s=i.getParameters();(!s.encodings||s.encodings.length===0)&&(s.encodings=[{}]);for(let n of s.encodings)e==null?delete n.maxBitrate:n.maxBitrate=e;try{await i.setParameters(s)}catch{}}}async setLowBandwidth(e){this.mediaOptions.lowBandwidth=e,await this.applyVideoConstraints(e?{width:{max:640},height:{max:360},frameRate:{max:20}}:{width:{ideal:1280},height:{ideal:720},frameRate:{ideal:30}}),await this.setVideoBitrate(e?35e4:null)}async switchDevice(e,t){if(!this.localStream)return;let i=e==="video"?{video:{deviceId:{exact:t}}}:{audio:{deviceId:{exact:t}}},s=await navigator.mediaDevices.getUserMedia(i),n=e==="video"?s.getVideoTracks()[0]:s.getAudioTracks()[0];if(!n)return;let a=e==="video"?this.localStream.getVideoTracks()[0]:this.localStream.getAudioTracks()[0];a&&(n.enabled=a.enabled);for(let[,r]of this.peers){let c=r.pc.getSenders().find(l=>{var p;return((p=l.track)==null?void 0:p.kind)===e});c&&await c.replaceTrack(n)}a&&(this.localStream.removeTrack(a),a.stop()),this.localStream.addTrack(n)}isScreenSharing(){return!!this.screenTrack}async startScreenShare(){var n,a;if(this.screenTrack)return!0;let e=navigator.mediaDevices;if(!e.getDisplayMedia)return!1;let t=await e.getDisplayMedia({video:!0,audio:!1}),i=t.getVideoTracks()[0];if(!i)return!1;this.cameraTrack=(a=(n=this.localStream)==null?void 0:n.getVideoTracks()[0])!=null?a:null;let s=!1;for(let[,r]of this.peers){let c=r.pc.getSenders().find(l=>{var p;return((p=l.track)==null?void 0:p.kind)==="video"});c&&(await c.replaceTrack(i),s=!0)}return s?(this.screenTrack=i,i.onended=()=>{this.stopScreenShare()},this.emit("screen_share_changed",{active:!0,stream:t}),!0):(i.stop(),!1)}async stopScreenShare(){var e;if(this.screenTrack){for(let[,t]of this.peers){let i=t.pc.getSenders().find(s=>{var n;return((n=s.track)==null?void 0:n.kind)==="video"||s.track===this.screenTrack});i&&await i.replaceTrack((e=this.cameraTrack)!=null?e:null)}this.screenTrack.stop(),this.screenTrack=null,this.emit("screen_share_changed",{active:!1})}}closePeer(e){let t=this.peers.get(e);t&&t.pc.signalingState!=="closed"&&t.pc.close(),this.peers.delete(e)}cleanup(){for(let[e]of this.peers)this.closePeer(e);this.localStream&&(this.localStream.getTracks().forEach(e=>e.stop()),this.localStream=null),this.removeAllListeners()}async getCallStats(){let e={};for(let[,t]of this.peers)try{(await t.pc.getStats()).forEach(s=>{var a,r,c,l,p,m,f,y,v,d;let n=s;if(s.type==="inbound-rtp")e.packets_lost_in=((a=e.packets_lost_in)!=null?a:0)+((r=n.packetsLost)!=null?r:0),e.packets_received=((c=e.packets_received)!=null?c:0)+((l=n.packetsReceived)!=null?l:0),e.bytes_received=((p=e.bytes_received)!=null?p:0)+((m=n.bytesReceived)!=null?m:0),typeof n.jitter=="number"&&(e.jitter_ms=n.jitter*1e3);else if(s.type==="outbound-rtp")e.packets_sent=((f=e.packets_sent)!=null?f:0)+((y=n.packetsSent)!=null?y:0),e.bytes_sent=((v=e.bytes_sent)!=null?v:0)+((d=n.bytesSent)!=null?d:0);else if(s.type==="candidate-pair"&&s.state==="succeeded"){let T=s.currentRoundTripTime;typeof T=="number"&&(e.rtt_ms=T*1e3)}})}catch{}return e}setLocalAudioEnabled(e){this.localStream&&this.localStream.getAudioTracks().forEach(t=>t.enabled=e)}setLocalVideoEnabled(e){this.localStream&&this.localStream.getVideoTracks().forEach(t=>t.enabled=e)}},ut=6e4,mt=class extends M.default{constructor(e,t={}){var i,s;super(),this.ringTimeoutId=null,this.webRTC=null,this.callRole=null,this.currentCallType="video",this.participants=new Set,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1,this.conversationId=e,this.logger=new j((i=t.debug)!=null?i:!1),this.ringTimeoutMs=(s=t.ringTimeout)!=null?s:ut,this.submitCallQuality=t.submitCallQuality,W.isAvailable()&&(this.webRTC=new W({debug:t.debug,getIceServers:t.getIceServers}))}emitCallConnected(e,t,i){this.callConnectedEmitted||(this.callConnectedEmitted=!0,this.callStartedAt==null&&(this.callStartedAt=Date.now()),this.emit("call_connected",{localStream:e,remoteStream:t,remoteUserId:i}))}setSendCallHandler(e){this.sendCallHandler=e}setCallOptions(e){var t;(t=this.webRTC)==null||t.setMediaOptions(e)}listDevices(){return W.enumerateDevices()}applyVideoConstraints(e){return this.webRTC?this.webRTC.applyVideoConstraints(e):Promise.resolve()}applyAudioConstraints(e){return this.webRTC?this.webRTC.applyAudioConstraints(e):Promise.resolve()}switchDevice(e,t){return this.webRTC?this.webRTC.switchDevice(e,t):Promise.resolve()}setLowBandwidth(e){return this.webRTC?this.webRTC.setLowBandwidth(e):Promise.resolve()}startScreenShare(){return this.webRTC?this.webRTC.startScreenShare():Promise.resolve(!1)}stopScreenShare(){return this.webRTC?this.webRTC.stopScreenShare():Promise.resolve()}isScreenSharing(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.isScreenSharing())!=null?t:!1}setSubmitCallQuality(e){this.submitCallQuality=e}send(e){if(!this.sendCallHandler){let t=new Error("Call not connected. Join conversation first.");throw this.emit("call_error",{reason:"websocket_lost",message:t.message}),t}this.sendCallHandler(e)}clearRingTimeout(){this.ringTimeoutId&&(clearTimeout(this.ringTimeoutId),this.ringTimeoutId=null)}startCall(e="video"){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="caller",this.currentCallType=e;let t={type:"call_invite",conversation_id:this.conversationId,payload:{call_type:e}};this.send(t),this.logger.debug("call.invite sent",{conversation_id:this.conversationId,call_type:e}),this.ringTimeoutId=setTimeout(()=>{this.ringTimeoutId=null,this.logger.debug("call ring timeout - no answer"),this.endCall("no_answer"),this.emit("call_timeout",{reason:"no_answer"})},this.ringTimeoutMs)}acceptCall(){this.clearRingTimeout(),this.callConnectedEmitted=!1,this.callRole="callee";let e={type:"call_accept",conversation_id:this.conversationId};this.send(e),this.logger.debug("call.accept sent",{conversation_id:this.conversationId})}joinCall(e="video"){this.callRole="joiner",this.currentCallType=e;let t={type:"call_join",conversation_id:this.conversationId};this.send(t),this.logger.debug("call.join sent",{conversation_id:this.conversationId})}rejectCall(e){this.clearRingTimeout();let t={type:"call_reject",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.reject sent",{conversation_id:this.conversationId,reason:e})}endCall(e){this.clearRingTimeout();let t={type:"call_hangup",conversation_id:this.conversationId,payload:e?{reason:e}:void 0};this.send(t),this.logger.debug("call.hangup sent",{conversation_id:this.conversationId,reason:e})}handleCallInvite(e){this.currentCallType=e.call_type||"video",this.emit("call_invite",{callType:this.currentCallType,callerId:e.caller_id,callerName:e.caller_name})}async handleCallAccept(e){this.clearRingTimeout();let t=e==null?void 0:e.sender_id;if(this.participants.add(t!=null?t:"unknown"),this.webRTC&&t&&this.callRole==="caller")try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer failed:",i),this.emit("call_error",{reason:"permission_denied",message:String(i)})}this.emit("call_accept",{accepterId:t})}async handleCallJoin(e){let t=e.joiner_id;if(t&&this.participants.add(t),this.webRTC&&t&&(this.callRole==="caller"||this.callRole==="callee"))try{let i=await this.webRTC.createOffer(t,this.currentCallType);i&&(this.sendOffer(t,i),this.setupWebRTCEvents())}catch(i){this.logger.debug("WebRTC createOffer for joiner failed:",i)}this.emit("call_join",{joinerId:e.joiner_id,joinerName:e.joiner_name})}handleCallReject(e){this.clearRingTimeout(),this.emit("call_reject",{reason:e==null?void 0:e.reason})}async handleCallHangup(e){var i;this.clearRingTimeout();let t=(i=e==null?void 0:e.reason)!=null?i:"user_hangup";await this.submitQualityAndCleanup(t),this.callRole=null,this.participants.clear(),this.emit("call_hangup",{endedBy:e==null?void 0:e.ended_by,reason:t})}handleCallParticipantLeft(e){var i;let t=e.left_user_id;t&&(this.participants.delete(t),(i=this.webRTC)==null||i.closePeer(t)),this.emit("peer_left",{userId:t})}handleCallError(e){this.clearRingTimeout(),this.emit("call_error",{code:e.code,message:e.message,details:e.details})}async handleCallOffer(e){var s;let t=(s=e.from_user_id)!=null?s:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.participants.add(t),this.webRTC&&(this.callRole==="callee"||this.callRole==="joiner"))try{this.setupWebRTCEvents();let n=await this.webRTC.handleOffer(t,i,this.currentCallType);if(n){this.sendAnswer(t,n);let a=this.webRTC.getLocalStream(),r=this.webRTC.getRemoteStream(t);a&&r&&this.emitCallConnected(a,r,t)}}catch(n){this.logger.debug("WebRTC handleOffer failed:",n),this.emit("call_error",{reason:"permission_denied",message:String(n)})}this.emit("call_offer",{sdp:i,fromUserId:t})}}async handleCallAnswer(e){var s;let t=(s=e.from_user_id)!=null?s:e.sender_id,i=e.sdp;if(!(!t||!i)){if(this.webRTC){await this.webRTC.handleAnswer(t,i);let n=this.webRTC.getLocalStream(),a=this.webRTC.getRemoteStream(t);n&&a&&this.emitCallConnected(n,a,t)}this.emit("call_answer",{sdp:i,fromUserId:t})}}async handleCallICECandidate(e){var s;let t=(s=e.from_user_id)!=null?s:e.sender_id,i=e.candidate;!t||!i||(this.webRTC&&await this.webRTC.addIceCandidate(t,i),this.emit("call_ice_candidate",{candidate:i,fromUserId:t}))}handleCallMute(e){this.emit("peer_mute",{userId:e==null?void 0:e.user_id})}handleCallUnmute(e){this.emit("peer_unmute",{userId:e==null?void 0:e.user_id})}handleVideoOff(e){this.emit("peer_video_off",{userId:e==null?void 0:e.user_id})}handleVideoOn(e){this.emit("peer_video_on",{userId:e==null?void 0:e.user_id})}setMuted(e){var i;(i=this.webRTC)==null||i.setLocalAudioEnabled(!e);let t=e?{type:"call_mute",conversation_id:this.conversationId}:{type:"call_unmute",conversation_id:this.conversationId};this.send(t),this.emit("local_mute_changed",{muted:e})}setVideoEnabled(e){var i;(i=this.webRTC)==null||i.setLocalVideoEnabled(e);let t=e?{type:"video_on",conversation_id:this.conversationId}:{type:"video_off",conversation_id:this.conversationId};this.send(t),this.emit("local_video_changed",{enabled:e})}getLocalStream(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getLocalStream())!=null?t:null}getRemoteStream(e){var t;return(t=this.webRTC)==null?void 0:t.getRemoteStream(e)}getAllRemoteStreams(){var e,t;return(t=(e=this.webRTC)==null?void 0:e.getAllRemoteStreams())!=null?t:new Map}sendOffer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_offer",conversation_id:this.conversationId,payload:i})}sendAnswer(e,t){let i={sdp:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_answer",conversation_id:this.conversationId,payload:i})}setupWebRTCEvents(){!this.webRTC||this.webRTCEventsSetup||(this.webRTCEventsSetup=!0,this.webRTC.on("ice_candidate",({userId:e,candidate:t})=>{let i={candidate:t,target_user_id:this.participants.size>2?e:void 0};this.send({type:"call_ice_candidate",conversation_id:this.conversationId,payload:i})}),this.webRTC.on("remote_stream",({userId:e,stream:t})=>{var s;let i=(s=this.webRTC)==null?void 0:s.getLocalStream();i&&this.emitCallConnected(i,t,e)}),this.webRTC.on("ice_failed",async()=>{await this.submitQualityAndCleanup("ice_failed"),this.emit("call_error",{reason:"ice_failed",message:"ICE connection failed"})}),this.webRTC.on("screen_share_changed",e=>this.emit("screen_share_changed",e)))}async submitQualityAndCleanup(e,t=!1){let i=this.webRTC,s={end_reason:e};this.callStartedAt!=null&&(s.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3));try{if(i){let n=await i.getCallStats();Object.assign(s,n)}}catch{}if(this.submitCallQuality)try{await this.submitCallQuality(this.conversationId,s,e)}catch(n){this.logger.debug("submitCallQuality failed:",n)}i==null||i.cleanup(),this.webRTC=t?null:W.isAvailable()?new W({}):null,this.webRTCEventsSetup=!1,this.callStartedAt=null,this.callConnectedEmitted=!1}async getCallStats(){let e={};if(this.callStartedAt!=null&&(e.duration_seconds=Math.max(0,(Date.now()-this.callStartedAt)/1e3)),this.webRTC){let t=await this.webRTC.getCallStats();Object.assign(e,t)}return e}cleanup(){this.clearRingTimeout(),this.submitQualityAndCleanup("user_left",!0),this.webRTC=null,this.webRTCEventsSetup=!1,this.callRole=null,this.participants.clear(),this.removeAllListeners()}};function wt(e,t,i,s){return new Promise((n,a)=>{let r=new XMLHttpRequest;r.open("POST",e);for(let[c,l]of Object.entries(i))r.setRequestHeader(c,l);r.upload.onprogress=c=>{s&&c.lengthComputable&&s(Math.round(c.loaded/c.total*100))},r.onload=()=>{if(r.status>=200&&r.status<300)try{n(r.responseText?JSON.parse(r.responseText):{})}catch{n({})}else{let c=`Upload failed: HTTP ${r.status}`;try{let l=JSON.parse(r.responseText);l!=null&&l.message&&(c=l.message)}catch{}a(new Error(c))}},r.onerror=()=>a(new Error("Upload failed: network error")),r.send(t)})}function bt(e){return new Promise((t,i)=>{let s=URL.createObjectURL(e),n=new Image;n.onload=()=>{URL.revokeObjectURL(s),t({width:n.naturalWidth,height:n.naturalHeight})},n.onerror=()=>{URL.revokeObjectURL(s),i(new Error("Failed to load image for dimension probing"))},n.src=s})}function vt(e){return new Promise((t,i)=>{let s=URL.createObjectURL(e),n=document.createElement("video");n.preload="metadata",n.onloadedmetadata=()=>{URL.revokeObjectURL(s),t({width:n.videoWidth,height:n.videoHeight,durationMs:Math.round(n.duration*1e3)})},n.onerror=()=>{URL.revokeObjectURL(s),i(new Error("Failed to load video for metadata probing"))},n.src=s})}var yt=class extends M.default{constructor(e,t=!1){var s,n,a;super(),this._isJoined=!1;let i=typeof t=="boolean"?{debug:t}:t;this.id=e,this.messageManager=new pt((s=i.debug)!=null?s:!1),this.typingManager=new ft((n=i.debug)!=null?n:!1),this.callManager=new mt(e,{debug:(a=i.debug)!=null?a:!1,getIceServers:i.getIceServers}),this.callManager.on("call_invite",r=>this.emit("call_invite",r)),this.callManager.on("call_accept",r=>this.emit("call_accept",r)),this.callManager.on("call_join",r=>this.emit("call_join",r)),this.callManager.on("call_reject",r=>this.emit("call_reject",r)),this.callManager.on("call_hangup",r=>this.emit("call_hangup",r)),this.callManager.on("peer_left",r=>this.emit("peer_left",r)),this.callManager.on("peer_mute",r=>this.emit("peer_mute",r)),this.callManager.on("peer_unmute",r=>this.emit("peer_unmute",r)),this.callManager.on("peer_video_off",r=>this.emit("peer_video_off",r)),this.callManager.on("peer_video_on",r=>this.emit("peer_video_on",r)),this.callManager.on("local_mute_changed",r=>this.emit("local_mute_changed",r)),this.callManager.on("local_video_changed",r=>this.emit("local_video_changed",r)),this.callManager.on("screen_share_changed",r=>this.emit("screen_share_changed",r)),this.callManager.on("call_connected",r=>this.emit("call_connected",r)),this.callManager.on("call_error",r=>this.emit("call_error",r)),this.callManager.on("call_timeout",r=>this.emit("call_timeout",r)),this.messageManager.on("message",r=>{r.conversationId===this.id&&this.emit("message",r)}),this.messageManager.on("receipt",r=>{this.emit("receipt",r)}),this.typingManager.on("typing",r=>{r.conversationId===this.id&&this.emit("typing",{userId:r.userId,state:r.state})})}get isJoined(){return this._isJoined}setSendMessageHandler(e){this.sendMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e}setSendReadHandler(e){this.sendReadHandler=e}setSendCallHandler(e){this.callManager.setSendCallHandler(e)}setSubmitCallQuality(e){this.callManager.setSubmitCallQuality(e)}setFetchMessagesCallback(e){this.fetchMessagesCallback=e}setUploadAttachmentCallback(e){this.uploadAttachmentCallback=e}async fetchMessages(e){var i;if(!this.fetchMessagesCallback)throw new Error("REST not configured. Set apiUrl in Vocantly config for fetchMessages() (token, API keys, or getRestHeaders).");let t=await this.fetchMessagesCallback({externalUserId:(i=e==null?void 0:e.externalUserId)!=null?i:"",cursor:e==null?void 0:e.cursor,limit:e==null?void 0:e.limit});return this.messageManager.trackMessageIdsFromHistory(this.id,t.messages.map(s=>s.id)),t}markJoined(){this._isJoined||(this._isJoined=!0,this.emit("joined",{conversation_id:this.id}))}markLeft(){this._isJoined&&(this._isJoined=!1,this.callManager.cleanup(),this.emit("left",{conversation_id:this.id}))}sendMessage(e,t="text",i){if(!this.sendMessageHandler){let a=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",a),a}if(!this._isJoined){let a=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",a),a}let s=te();this.messageManager.createOptimisticMessage(this.id,s,e,t,i);let n={type:"message",conversation_id:this.id,payload:{message_id:s,content:e,message_type:t}};try{this.sendMessageHandler(n)}catch(a){let r=a instanceof Error?a:new Error("Failed to send message");throw this.emit("error",r),r}}async sendMedia(e,t){var y,v;if(!this.sendMessageHandler){let d=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",d),d}if(!this._isJoined){let d=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",d),d}if(!this.uploadAttachmentCallback){let d=new Error("Media upload is not configured. Set apiUrl and appId in the Vocantly config to use sendMedia().");throw this.emit("error",d),d}let i=(y=t==null?void 0:t.fileName)!=null?y:e instanceof File?e.name:"upload",s=e.type||"application/octet-stream",n,a,r;if(s.startsWith("image/")){let d=await bt(e).catch(()=>{});n=d==null?void 0:d.width,a=d==null?void 0:d.height}else if(s.startsWith("video/")){let d=await vt(e).catch(()=>{});n=d==null?void 0:d.width,a=d==null?void 0:d.height,r=d==null?void 0:d.durationMs}let c;try{c=await this.uploadAttachmentCallback({conversationId:this.id,file:e,fileName:i,onProgress:t==null?void 0:t.onProgress})}catch(d){let T=d instanceof Error?d:new Error("Upload failed");throw this.emit("error",T),T}let l=te(),p=[{bucket:c.bucket,key:c.key,file_name:c.fileName,mime_type:c.mimeType,size_bytes:c.sizeBytes,width:n,height:a,duration_ms:r}],m=(v=t==null?void 0:t.caption)!=null?v:"";this.messageManager.createOptimisticMessage(this.id,l,m,c.category,t==null?void 0:t.metadata,p);let f={type:"message",conversation_id:this.id,payload:{message_id:l,content:m,message_type:c.category,attachments:p}};try{this.sendMessageHandler(f)}catch(d){let T=d instanceof Error?d:new Error("Failed to send media message");throw this.emit("error",T),T}}handleIncomingMessage(e){this.messageManager.handleIncomingMessage(this.id,e)}handleReceipt(e,t,i){this.messageManager.handleReceipt(this.id,e,t,i)}handleTyping(e){e.state==="start"?this.typingManager.handleTypingStart(this.id,e.user_id):e.state==="stop"&&this.typingManager.handleTypingStop(this.id,e.user_id)}emitPresence(e){this.emit("presence",{userId:e.user_id,state:e.state})}clearMessages(){this.messageManager.clearConversation(this.id)}clearTyping(){this.typingManager.clearConversation(this.id)}startCall(e="video"){this.ensureJoinedForCall(),this.callManager.startCall(e)}acceptCall(){this.ensureJoinedForCall(),this.callManager.acceptCall()}joinCall(e){this.ensureJoinedForCall(),this.callManager.joinCall(e!=null?e:"video")}rejectCall(e){this.ensureJoinedForCall(),this.callManager.rejectCall(e)}endCall(e){this.ensureJoinedForCall(),this.callManager.endCall(e)}setMuted(e){this.ensureJoinedForCall(),this.callManager.setMuted(e)}setVideoEnabled(e){this.ensureJoinedForCall(),this.callManager.setVideoEnabled(e)}setCallOptions(e){this.callManager.setCallOptions(e)}listDevices(){return this.callManager.listDevices()}applyVideoConstraints(e){return this.callManager.applyVideoConstraints(e)}applyAudioConstraints(e){return this.callManager.applyAudioConstraints(e)}switchDevice(e,t){return this.callManager.switchDevice(e,t)}setLowBandwidth(e){return this.callManager.setLowBandwidth(e)}startScreenShare(){return this.ensureJoinedForCall(),this.callManager.startScreenShare()}stopScreenShare(){return this.callManager.stopScreenShare()}isScreenSharing(){return this.callManager.isScreenSharing()}getLocalStream(){return this.callManager.getLocalStream()}getRemoteStream(e){return this.callManager.getRemoteStream(e)}getAllRemoteStreams(){return this.callManager.getAllRemoteStreams()}getCallStats(){return this.callManager.getCallStats()}handleIncomingCallMessage(e,t){switch(e){case"call_invite":this.callManager.handleCallInvite(t||{});break;case"call_accept":this.callManager.handleCallAccept(t);break;case"call_join":this.callManager.handleCallJoin(t||{});break;case"call_reject":this.callManager.handleCallReject(t);break;case"call_hangup":this.callManager.handleCallHangup(t);break;case"call_participant_left":this.callManager.handleCallParticipantLeft(t||{});break;case"call_error":this.callManager.handleCallError(t||{});break;case"call_offer":this.callManager.handleCallOffer(t||{});break;case"call_answer":this.callManager.handleCallAnswer(t||{});break;case"call_ice_candidate":this.callManager.handleCallICECandidate(t||{});break;case"call_mute":this.callManager.handleCallMute(t||{});break;case"call_unmute":this.callManager.handleCallUnmute(t||{});break;case"video_off":this.callManager.handleVideoOff(t||{});break;case"video_on":this.callManager.handleVideoOn(t||{});break}}ensureJoinedForCall(){if(!this._isJoined)throw new Error("Conversation is not joined. Call join() first.")}startTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_start",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_start");throw this.emit("error",i),i}}stopTyping(){if(!this.sendTypingHandler){let t=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",t),t}if(!this._isJoined){let t=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",t),t}let e={type:"typing_stop",conversation_id:this.id};try{this.sendTypingHandler(e)}catch(t){let i=t instanceof Error?t:new Error("Failed to send typing_stop");throw this.emit("error",i),i}}markRead(e){if(!this.sendReadHandler){let i=new Error("Conversation is not connected. Call join() first.");throw this.emit("error",i),i}if(!this._isJoined){let i=new Error("Conversation is not joined. Call join() first.");throw this.emit("error",i),i}let t={type:"read",conversation_id:this.id,payload:{message_id:e}};try{this.sendReadHandler(t)}catch(i){let s=i instanceof Error?i:new Error("Failed to send read receipt");throw this.emit("error",s),s}}},xt=class extends M.default{constructor(e,t=!1,i,s,n){super(),this.conversations=new Map,this.restFetcher=null,this.appId=null,this.iceServersCache=null,this.sendMessageHandler=e,this.sendTypingHandler=s,this.sendCallHandler=n,this.supportMessageHandler=i,this.debug=t,this.logger=new j(t)}setRestFetcher(e){if(this.restFetcher=e,e)for(let t of this.conversations.values())t.setSubmitCallQuality((i,s,n)=>this.submitCallQualityToApi(i,s,n))}setAppId(e){this.appId=e&&e.trim()||null,this.iceServersCache=null}getIceServersFetcher(){if(!(!this.restFetcher||!this.appId))return async()=>{var r;if(this.iceServersCache)return this.iceServersCache;let t=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/ice-servers`,i=await this.restFetcher.getHeaders(),s=await fetch(t,{method:"GET",headers:i});if(!s.ok)throw new Error(`ICE servers fetch failed: ${s.status}`);let n=await s.json();if(!n.success||!((r=n.data)!=null&&r.iceServers))throw new Error("Invalid ICE servers response");let a=n.data.iceServers;return this.iceServersCache=a,a}}setSupportMessageHandler(e){this.supportMessageHandler=e}setSendTypingHandler(e){this.sendTypingHandler=e;for(let t of this.conversations.values())t.setSendTypingHandler(e)}setSendCallHandler(e){this.sendCallHandler=e;for(let t of this.conversations.values())t.setSendCallHandler(e)}setSendReadHandler(e){this.sendReadHandler=e;for(let t of this.conversations.values())t.setSendReadHandler(e)}async list(e){var v,d,T;if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages() (token, API keys, or getRestHeaders).");let t=this.restFetcher.apiUrl.replace(/\/$/,""),i=(v=e==null?void 0:e.externalUserId)==null?void 0:v.trim(),s=Math.min(Math.max(1,(d=e==null?void 0:e.limit)!=null?d:20),100),n=new URLSearchParams({limit:String(s)});i&&n.set("external_user_id",i),e!=null&&e.cursor&&n.set("cursor",e.cursor);let a=n.toString(),r=`${t}/sdk/conversations${a?`?${a}`:""}`,c=await this.restFetcher.getHeaders(),l=await fetch(r,{method:"GET",headers:c});if(!l.ok){let U=await l.text(),O={};try{O=JSON.parse(U)}catch{O={message:U}}throw new Error(O.message||`HTTP ${l.status}: ${U}`)}let p=await l.json();if(!p.success||!p.data)throw new Error(p.message||"Invalid response");let m=p.data,f=Array.isArray(m.conversations)?m.conversations:[],y=(T=m.pagination)!=null?T:{has_next_page:!1,next_cursor:null,limit:s};return{conversations:f,pagination:y}}async getMessages(e,t,i={}){var f;if(!(e!=null&&e.trim()))throw new Error("conversationId is required");if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for list() and fetchMessages().");let s=Math.min(Math.max(1,(f=i.limit)!=null?f:20),100),n=new URLSearchParams({limit:String(s)});t!=null&&t.trim()&&n.set("external_user_id",t.trim()),i.cursor&&n.set("cursor",i.cursor);let a=this.restFetcher.apiUrl.replace(/\/$/,""),r=n.toString(),c=`${a}/sdk/conversations/${encodeURIComponent(e.trim())}/messages${r?`?${r}`:""}`,l=await this.restFetcher.getHeaders(),p=await fetch(c,{method:"GET",headers:l});if(!p.ok){let y=await p.text(),v={};try{v=JSON.parse(y)}catch{v={message:y}}throw new Error(v.message||`HTTP ${p.status}: ${y}`)}let m=await p.json();if(!m.success||!m.data)throw new Error(m.message||"Invalid response");return{messages:m.data.messages||[],pagination:m.data.pagination||{has_next_page:!1,next_cursor:null,limit:s}}}async uploadAttachment(e){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for sendMedia().");if(!this.appId)throw new Error("appId is required in Vocantly config for sendMedia().");let i=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/apps/${encodeURIComponent(this.appId)}/uploads`,n={...await this.restFetcher.getHeaders()};delete n["Content-Type"],delete n["content-type"];let a=new FormData;a.append("conversation_id",e.conversationId),a.append("file",e.file,e.fileName);let r=await wt(i,a,n,e.onProgress);if(!r.success||!r.data)throw new Error(r.message||"Invalid upload response");return{bucket:r.data.bucket,key:r.data.key,category:r.data.category,fileName:r.data.file_name,mimeType:r.data.mime_type,sizeBytes:r.data.size_bytes}}async getAttachmentDownloadUrl(e,t){if(!this.restFetcher)throw new Error("REST not configured. Set apiUrl in Vocantly config for media downloads.");if(!this.appId)throw new Error("appId is required in Vocantly config for media downloads.");let i=this.restFetcher.apiUrl.replace(/\/$/,""),s=new URLSearchParams({bucket:e,key:t}),n=`${i}/apps/${encodeURIComponent(this.appId)}/uploads/url?${s.toString()}`,a=await this.restFetcher.getHeaders(),r=await fetch(n,{method:"GET",headers:a});if(!r.ok){let l=await r.text(),p={};try{p=JSON.parse(l)}catch{p={message:l}}throw new Error(p.message||`HTTP ${r.status}: ${l}`)}let c=await r.json();if(!c.success||!c.data)throw new Error(c.message||"Invalid download URL response");return{url:c.data.url,expiresInSeconds:c.data.expires_in_seconds}}async submitCallQualityToApi(e,t,i){if(!this.restFetcher)return;let n=`${this.restFetcher.apiUrl.replace(/\/$/,"")}/conversations/${encodeURIComponent(e)}/call-quality`,a=await this.restFetcher.getHeaders(),r={end_reason:i};typeof t.duration_seconds=="number"&&(r.duration_seconds=t.duration_seconds),typeof t.packets_lost_in=="number"&&(r.packets_lost_in=t.packets_lost_in),typeof t.packets_lost_out=="number"&&(r.packets_lost_out=t.packets_lost_out),typeof t.packets_received=="number"&&(r.packets_received=t.packets_received),typeof t.packets_sent=="number"&&(r.packets_sent=t.packets_sent),typeof t.bytes_received=="number"&&(r.bytes_received=t.bytes_received),typeof t.bytes_sent=="number"&&(r.bytes_sent=t.bytes_sent),typeof t.jitter_ms=="number"&&(r.jitter_ms=t.jitter_ms),typeof t.rtt_ms=="number"&&(r.rtt_ms=t.rtt_ms);let c=await fetch(n,{method:"POST",headers:{...a,"Content-Type":"application/json"},body:JSON.stringify(r)});if(!c.ok){let l=await c.text();throw this.logger.debug("submitCallQuality failed:",c.status,l),new Error(`Call quality submit failed: ${c.status}`)}}get(e){if(!e||e.length===0)throw new Error("Conversation ID is required");let t=this.conversations.get(e);return t||(t=new yt(e,{debug:this.debug,getIceServers:this.getIceServersFetcher()}),this.sendMessageHandler&&t.setSendMessageHandler(this.sendMessageHandler),this.sendTypingHandler&&t.setSendTypingHandler(this.sendTypingHandler),this.sendCallHandler&&t.setSendCallHandler(this.sendCallHandler),this.sendReadHandler&&t.setSendReadHandler(this.sendReadHandler),this.conversations.set(e,t),this.logger.debug("Created conversation instance:",e)),this.restFetcher&&(t.setFetchMessagesCallback(i=>this.getMessages(e,i.externalUserId,{cursor:i.cursor,limit:i.limit})),t.setSubmitCallQuality((i,s,n)=>this.submitCallQualityToApi(i,s,n)),this.appId&&t.setUploadAttachmentCallback(i=>this.uploadAttachment(i))),t}has(e){return this.conversations.has(e)}async join(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");this.get(e),await t(e),this.logger.debug("Join requested for conversation:",e)}async leave(e,t){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.conversations.get(e);i?(i.clearTyping(),await t(e),i.markLeft(),this.logger.debug("Left conversation:",e)):(await t(e),this.logger.warn("Attempted to leave unknown conversation:",e))}routeIncomingMessage(e){var i;let t;switch(e.type){case"joined":t=((i=e.payload)==null?void 0:i.conversation_id)||e.conversation_id,t&&this.get(t).markJoined();break;case"message":if(t=e.conversation_id,t){let s=this.conversations.get(t);s?s.isJoined?s.handleIncomingMessage(e.payload):this.logger.warn("Received message for conversation that is not joined:",t):this.logger.warn("Received message for unknown conversation:",t)}break;case"typing":if(t=e.conversation_id,t){let s=this.conversations.get(t);s?s.isJoined?s.handleTyping(e.payload):this.logger.warn("Received typing indicator for conversation that is not joined:",t):this.logger.warn("Received typing indicator for unknown conversation:",t)}break;case"receipt":if(t=e.conversation_id,t){let s=this.conversations.get(t);if(s)if(s.isJoined){let n=e;s.handleReceipt(n.payload.message_id,n.payload.state,n.payload.user_id)}else this.logger.warn("Received receipt for conversation that is not joined:",t);else this.logger.warn("Received receipt for unknown conversation:",t)}break;case"support":break;case"presence":if(t=e.conversation_id,t){let s=this.conversations.get(t);s&&s.isJoined&&s.emitPresence(e.payload)}break;case"error":this.logger.error("Received error message:",e.error);break;case"call_invite":case"call_accept":case"call_join":case"call_reject":case"call_hangup":case"call_participant_left":case"call_error":case"call_offer":case"call_answer":case"call_ice_candidate":case"call_mute":case"call_unmute":case"video_off":case"video_on":if(t=e.conversation_id,t){let s=this.get(t),n="payload"in e?e.payload:void 0;s.handleIncomingCallMessage(e.type,n)}break}}routeSupportMessage(e){var s;if(!this.supportMessageHandler){this.logger.warn("Support message handler not set, ignoring support message");return}let t=e.conversation_id;if(!t){this.logger.warn("Support message missing conversation_id");return}let i=(s=e.payload)==null?void 0:s.event;if(!i){this.logger.warn("Support message missing event type");return}this.supportMessageHandler(t,i,e.payload)}remove(e){let t=this.conversations.get(e);t&&(t.markLeft(),t.clearMessages(),t.clearTyping(),this.conversations.delete(e),this.logger.debug("Removed conversation instance:",e))}getAllIds(){return Array.from(this.conversations.keys())}clear(){for(let e of this.conversations.values())e.markLeft(),e.clearMessages(),e.clearTyping();this.conversations.clear(),this.logger.debug("Cleared all conversations")}},kt=class extends M.default{constructor(e=!1){super(),this.presenceState=new Map,this.logger=new j(e)}handlePresence(e,t){if(!e){this.logger.warn("Invalid presence event: missing userId");return}if(t!=="online"&&t!=="offline"){this.logger.warn("Invalid presence state:",t);return}this.presenceState.get(e)!==t?(this.presenceState.set(e,t),this.emit("presence",{userId:e,state:t}),this.logger.debug("Presence changed:",e,t)):this.logger.debug("Duplicate presence event ignored:",e,t)}getPresence(e){return this.presenceState.get(e)}getPresences(e){let t=new Map;for(let i of e){let s=this.presenceState.get(i);s&&t.set(i,s)}return t}clearPresence(e){let t=this.presenceState.has(e);this.presenceState.delete(e),t&&this.logger.debug("Cleared presence for user:",e)}clear(){this.presenceState.clear(),this.logger.debug("Cleared all presence state")}},St=class extends M.default{constructor(e,t,i,s=!1){super(),this.botActive=!1,this.status="queued",this.conversationId=e,this.conversation=t,this.role=i,this.logger=new j(s),this.conversation.on("message",n=>this.emit("message",n)),this.conversation.on("typing",n=>this.emit("typing",n)),this.conversation.on("presence",n=>this.emit("presence",n)),this.conversation.on("joined",n=>this.emit("joined",n)),this.conversation.on("left",n=>this.emit("left",n)),this.conversation.on("error",n=>this.emit("error",n))}getConversation(){return this.conversation}isCustomer(){return this.role==="customer"}isAgent(){return this.role==="agent"}getRole(){return this.role}isBotActive(){return this.botActive}getAssignedAgent(){return this.assignedAgentId}getStatus(){return this.status}handleAssigned(e){if(this.assignedAgentId===e)return;let t=this.assignedAgentId,i=t!==void 0;this.assignedAgentId=e,this.status==="queued"?this.status="assigned":this.status==="assigned"||this.status,i?(this.emit("assigned",{agentId:e,previousAgentId:t}),this.logger.debug("Support session reassigned:",this.conversationId,e,"from",t)):(this.emit("assigned",{agentId:e}),this.logger.debug("Support session assigned:",this.conversationId,e))}handleUnassigned(){if(this.assignedAgentId===void 0)return;let e=this.assignedAgentId;this.assignedAgentId=void 0,(this.status==="assigned"||this.status==="active")&&(this.status="queued"),this.emit("unassigned",{previousAgentId:e}),this.logger.debug("Support session unassigned:",this.conversationId)}handleBotTakeover(){this.botActive||(this.botActive=!0,this.emit("bot_takeover",{}),this.logger.debug("Bot took over support session:",this.conversationId))}handleBotReleased(){this.botActive&&(this.botActive=!1,this.emit("bot_released",{}),this.logger.debug("Bot released support session:",this.conversationId))}handleClosed(){if(this.status==="closed")return;let e=this.status;this.status="closed",this.emit("closed",{previousStatus:e}),this.logger.debug("Support session closed:",this.conversationId)}handleReopened(){this.status==="closed"&&(this.status=this.assignedAgentId?"assigned":"queued",this.emit("reopened",{}),this.logger.debug("Support session reopened:",this.conversationId))}sendMessage(e,t="text",i){this.conversation.sendMessage(e,t,i)}async join(){}async leave(){}},Ct=class extends M.default{constructor(e,t=!1){super(),this.sessions=new Map,this.getConversationHandler=e,this.debug=t,this.logger=new j(t)}get(e,t="customer"){if(!e||e.length===0)throw new Error("Conversation ID is required");let i=this.sessions.get(e);if(!i){let s=this.getConversationHandler(e);i=new St(e,s,t,this.debug),i.on("assigned",n=>this.emit("assigned",{conversationId:e,...n})),i.on("unassigned",n=>this.emit("unassigned",{conversationId:e,...n})),i.on("bot_takeover",()=>this.emit("bot_takeover",{conversationId:e})),i.on("bot_released",()=>this.emit("bot_released",{conversationId:e})),i.on("closed",n=>this.emit("closed",{conversationId:e,...n})),i.on("reopened",()=>this.emit("reopened",{conversationId:e})),this.sessions.set(e,i),this.logger.debug("Created support session:",e,t)}return i}has(e){return this.sessions.has(e)}getSession(e){return this.sessions.get(e)}handleSupportEvent(e,t,i){let s=this.sessions.get(e);if(!s){t==="assigned"&&(i!=null&&i.agent_id)?this.logger.debug("Support event for unknown session, will be handled when session is created:",e):this.logger.warn("Support event for unknown session:",e,t);return}switch(t){case"assigned":i!=null&&i.agent_id&&typeof i.agent_id=="string"&&s.handleAssigned(i.agent_id);break;case"unassigned":s.handleUnassigned();break;case"bot_takeover":s.handleBotTakeover();break;case"bot_released":s.handleBotReleased();break;case"closed":s.handleClosed();break;case"reopened":s.handleReopened();break}}remove(e){this.sessions.get(e)&&(this.sessions.delete(e),this.logger.debug("Removed support session:",e))}clear(){this.sessions.clear(),this.logger.debug("Cleared all support sessions")}},Ue=class extends M.default{constructor(e){var a,r;super(),this.connectionState="disconnected",this.wsClient=null,this.config={autoReconnect:!0,maxReconnectAttempts:5,reconnectDelay:1e3,debug:!1,apiUrl:"",...e},this.tokenManager=new lt,this.tokenManager.setToken(e.token),this.logger=new j(this.config.debug),this.wsClient=new ct(this.config.wsUrl,{autoReconnect:this.config.autoReconnect,maxReconnectAttempts:this.config.maxReconnectAttempts,reconnectDelay:this.config.reconnectDelay,debug:this.config.debug}),this.supportManager=new Ct(c=>this.conversationManager.get(c),this.config.debug),this.conversationManager=new xt(c=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(c)},this.config.debug,void 0,c=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(c)},c=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(c)}),this.conversationManager.setSendReadHandler(c=>{if(!this.wsClient)throw new Error("WebSocket client not initialized");this.wsClient.send(c)}),this.presenceManager=new kt(this.config.debug),this.presenceManager.on("presence",c=>{this.emit("presence",c)});let t=(a=this.config.apiUrl)==null?void 0:a.trim(),i=(r=this.config.appId)==null?void 0:r.trim(),s=this.config.apiKey&&this.config.apiSecret,n=typeof this.config.getRestHeaders=="function";if(t){let c=async()=>{if(n&&this.config.getRestHeaders)return this.config.getRestHeaders();if(s)return{"X-Api-Key":this.config.apiKey,"X-Api-Secret":this.config.apiSecret,"Content-Type":"application/json"};let l=this.tokenManager.getToken();if(!l)throw new Error("Token required for list() and fetchMessages() when API keys are not set");return{Authorization:`Bearer ${l}`,"Content-Type":"application/json"}};this.conversationManager.setRestFetcher({apiUrl:t,getHeaders:c}),i&&this.conversationManager.setAppId(i)}this.setupWebSocketHandlers()}setupWebSocketHandlers(){this.wsClient&&(this.wsClient.on("connected",()=>{this.connectionState="connected",this.emit("connected"),this.emit("state",this.connectionState),this.logger.debug("SDK connected")}),this.wsClient.on("disconnected",e=>{this.connectionState="disconnected",this.emit("disconnected",e),this.emit("state",this.connectionState),this.logger.debug("SDK disconnected")}),this.wsClient.on("reconnecting",e=>{this.connectionState="reconnecting",this.emit("reconnecting",e),this.emit("state",this.connectionState),this.logger.debug("SDK reconnecting",e)}),this.wsClient.on("message",e=>{if(this.emit("message",e),this.conversationManager.routeIncomingMessage(e),e.type==="presence"){let t=e;t.payload&&this.presenceManager.handlePresence(t.payload.user_id,t.payload.state)}switch(e.type==="support"&&this.conversationManager.routeSupportMessage(e),e.type){case"joined":this.emit("joined",e);break;case"message":this.emit("message",e);break;case"typing":this.emit("typing",e);break;case"receipt":break;case"support":break;case"presence":break;case"error":this.emit("error",e);break}}),this.wsClient.on("error",e=>{this.connectionState="error";let t=e instanceof Error?e.message:"";(e instanceof Error?e.name:"")==="TokenExpiredError"||t&&t.includes("Token expired")?(this.logger.error("Token expired:",t),this.logger.warn("To reconnect, call sdk.updateToken(newToken) then sdk.connect()")):this.logger.error("SDK error:",e);let s=e instanceof Error?e:new Error("WebSocket connection error");this.emit("error",s),this.emit("state",this.connectionState)}))}getState(){return this.connectionState}getConfig(){return{...this.config}}async connect(){if(this.connectionState==="connected"){this.logger.warn("Already connected");return}if(this.connectionState==="connecting"){this.logger.warn("Connection already in progress");return}this.tokenManager.validateTokenPresence();let e=this.tokenManager.getToken();if(!e)throw new Error("Token is required for connection");this.connectionState="connecting",this.emit("state",this.connectionState),this.logger.debug("Connecting...");try{if(!this.wsClient)throw new Error("WebSocket client not initialized");await this.wsClient.connect(e)}catch(t){this.connectionState="error",this.emit("state",this.connectionState);let i=t instanceof Error?t:new Error("Connection failed");throw this.emit("error",i),i}}async disconnect(){this.connectionState!=="disconnected"&&(this.logger.debug("Disconnecting..."),this.conversationManager.clear(),this.presenceManager.clear(),this.supportManager.clear(),this.wsClient&&this.wsClient.disconnect(),this.connectionState="disconnected",this.emit("disconnected"),this.emit("state",this.connectionState))}isConnected(){var e;return this.connectionState==="connected"&&((e=this.wsClient)==null?void 0:e.isConnected())===!0}updateToken(e){if(!e||e.length===0)throw new Error("Token cannot be empty");this.tokenManager.setToken(e),this.logger.debug("Token updated"),this.isConnected()&&(this.logger.warn("Token updated while connected. Disconnecting to reconnect with new token..."),this.disconnect())}get conversations(){return{get:e=>this.conversationManager.get(e),has:e=>this.conversationManager.has(e),join:e=>this.conversationManager.join(e,t=>this.joinConversation(t)),leave:e=>this.conversationManager.leave(e,t=>this.leaveConversation(t)),list:e=>this.conversationManager.list(e),getAttachmentDownloadUrl:(e,t)=>this.conversationManager.getAttachmentDownloadUrl(e,t)}}get support(){return{get:(e,t="customer")=>this.supportManager.get(e,t),has:e=>this.supportManager.has(e)}}async joinConversation(e){if(!this.isConnected())throw new Error("Must be connected before joining a conversation");if(!e||e.length===0)throw new Error("Conversation ID is required");if(!this.wsClient)throw new Error("WebSocket client not initialized");let t={type:"join",conversation_id:e};try{this.wsClient.send(t),this.logger.debug("Join conversation sent:",e)}catch(i){let s=i instanceof Error?i:new Error("Failed to join conversation");throw this.emit("error",s),s}}async leaveConversation(e){if(!this.isConnected())throw new Error("Must be connected before leaving a conversation");if(!e||e.length===0)throw new Error("Conversation ID is required");if(!this.wsClient)throw new Error("WebSocket client not initialized");let t={type:"leave",conversation_id:e};try{this.wsClient.send(t),this.logger.debug("Leave conversation sent:",e)}catch(i){let s=i instanceof Error?i:new Error("Failed to leave conversation");throw this.emit("error",s),s}}rotateToken(e){this.tokenManager.rotateToken(e),this.logger.debug("Token rotated"),this.isConnected()&&this.logger.warn("Token rotated while connected. Reconnect may be required.")}getTokenManager(){return this.tokenManager}};var Tt={wsUrl:"",token:"",conversationId:"",publicKey:"",title:"Support",subtitle:"We typically reply in a few minutes",greeting:"Hi! \u{1F44B} How can we help you today?",placeholder:"Type your message\u2026",primaryColor:"#195EFF",position:"bottom-right",launcher:"\u{1F4AC}",autoOpen:!1,debug:!1,collectContact:!1,requireEmail:!1,contactPrompt:"Let\u2019s get you connected",csat:!0,csatPrompt:"How would you rate the support you received?",csatThanks:"Thanks for the feedback!",calls:!1,callBundleUrl:"https://cdn.jsdelivr.net/npm/@vocantly/widget@0.1.13/dist/vocantly-widget-call.js"},R=null;function De(e){try{return JSON.parse(atob(e.split(".")[1]))}catch{return null}}function Le(e){let t=De(e);return(t==null?void 0:t.user_id)||(t==null?void 0:t.sub)||null}function Mt(e){return typeof e!="number"?"":e<1024?e+" B":e<1024*1024?(e/1024).toFixed(1)+" KB":(e/(1024*1024)).toFixed(1)+" MB"}function E(e){return String(e).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}function le(e){return E(e).replace(/\*\*([^*]+)\*\*/g,"<strong>$1</strong>").replace(/(^|[^*])\*([^*\n]+)\*(?!\*)/g,"$1<em>$2</em>").replace(/`([^`]+)`/g,"<code>$1</code>").replace(/\n/g,"<br>")}var q=null;function Et(){try{let e=window.AudioContext||window.webkitAudioContext;if(!e)return;q=q||new e,q.resume&&q.resume();let t=q,i=t.currentTime,s=t.createOscillator(),n=t.createGain();s.type="sine",s.frequency.setValueAtTime(880,i),s.frequency.exponentialRampToValueAtTime(1320,i+.08),n.gain.setValueAtTime(1e-4,i),n.gain.exponentialRampToValueAtTime(.16,i+.02),n.gain.exponentialRampToValueAtTime(1e-4,i+.34),s.connect(n).connect(t.destination),s.start(i),s.stop(i+.36)}catch{}}function Rt(e,t){if(document.getElementById("caf-widget-styles"))return;let a=`
   /* Deliberately scoped, high-specificity reset. The widget is injected into arbitrary
      sites, so host button/input rules must never change its geometry. */
   .caf-root,.caf-root *{box-sizing:border-box;}
@@ -56,7 +56,34 @@ var $e=Object.create;var K=Object.defineProperty;var Ve=Object.getOwnPropertyDes
   .caf-root .caf-csat-b{border:1px solid #e1e6ee!important;background:#fff!important;border-radius:10px!important;padding:5px 8px!important;font-size:17px!important;line-height:1.2!important;cursor:pointer;}
   .caf-root .caf-csat-b:hover{border-color:${e}!important;background:#f8faff!important;transform:translateY(-1px);}
 
-  .caf-composer{border-top:1px solid #e8ecf2;padding:12px 14px;display:flex;gap:9px;align-items:flex-end;background:#fff;}
+  .caf-m.caf-media{padding:6px;overflow:hidden;}
+  .caf-media-body img{display:block;width:100%;max-width:260px;border-radius:11px;cursor:pointer;}
+  .caf-media-body video{display:block;width:100%;max-width:260px;border-radius:11px;background:#000;}
+  .caf-media-skeleton{width:100%;max-width:260px;min-height:120px;background:linear-gradient(90deg,#eef1f6 25%,#e4e8ee 37%,#eef1f6 63%);
+    background-size:400% 100%;border-radius:11px;animation:caf-shimmer 1.4s ease infinite;}
+  @keyframes caf-shimmer{0%{background-position:100% 50%}100%{background-position:0 50%}}
+  .caf-media-error{padding:8px 4px;font-size:12.5px;opacity:.75;}
+  .caf-media-caption{padding:6px 7px 2px;font-size:13.5px;line-height:1.5;}
+  .caf-file-chip{display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:11px;background:rgba(255,255,255,.16);color:inherit;text-decoration:none;}
+  .caf-other .caf-file-chip{background:#f5f7fa;}
+  .caf-file-chip svg{width:20px;height:20px;flex:none;}
+  .caf-file-meta{min-width:0;}
+  .caf-file-name{display:block;font-weight:650;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:150px;}
+  .caf-file-size{display:block;font-size:11px;opacity:.7;white-space:nowrap;}
+
+  .caf-upload{display:none;align-items:center;gap:10px;padding:8px 14px;border-top:1px solid #e8ecf2;background:#fff;}
+  .caf-upload.show{display:flex;}
+  .caf-upload-label{flex:none;font-size:11.5px;color:#667085;max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
+  .caf-upload-track{flex:1;height:4px;border-radius:999px;background:#e8ecf2;overflow:hidden;}
+  .caf-upload-bar{height:100%;width:0%;background:${e};border-radius:999px;transition:width .12s ease;}
+
+  .caf-composer{border-top:1px solid #e8ecf2;padding:12px 14px;display:flex;gap:6px;align-items:flex-end;background:#fff;}
+  .caf-root .caf-attach{width:40px!important;height:44px!important;padding:0!important;flex:none;background:transparent!important;color:#8792a3!important;
+    border:0!important;border-radius:12px!important;display:flex!important;align-items:center;justify-content:center;cursor:pointer;
+    transition:background .15s ease,color .15s ease;}
+  .caf-attach svg{width:20px;height:20px;}
+  .caf-root .caf-attach:hover{background:#f0f2f6!important;color:${e}!important;}
+  .caf-root .caf-attach:disabled{opacity:.38;cursor:not-allowed;}
   .caf-input{flex:1;resize:none;min-height:44px;max-height:100px;border:1px solid transparent!important;border-radius:14px!important;background:#f5f7fa!important;
     color:#172033!important;padding:11px 13px!important;font-size:13.5px!important;line-height:20px!important;outline:none;box-shadow:inset 0 0 0 1px #e7ebf1;transition:background .15s,border-color .15s,box-shadow .15s;}
   .caf-input::placeholder{color:#98a2b3;opacity:1;}
@@ -110,15 +137,15 @@ var $e=Object.create;var K=Object.defineProperty;var Ve=Object.getOwnPropertyDes
     .caf-panel.caf-prechat .caf-msgs{padding:16px}.caf-form{padding:20px;border-radius:18px;}
   }
   @media (max-height:620px) and (min-width:481px){.caf-panel{height:calc(100vh - 96px);bottom:70px}.caf-header{min-height:82px}.caf-form{padding:18px}.caf-form-d{margin-bottom:13px}}
-  @media (prefers-reduced-motion:reduce){.caf-panel,.caf-launcher,.caf-send,.caf-fbtn{transition:none!important;}}
-  `,r=document.createElement("style");r.id="caf-widget-styles",r.textContent=a,document.head.appendChild(r)}function ft(e){let t=document.createElement("div");return t.className="caf-root",t.innerHTML=`
+  @media (prefers-reduced-motion:reduce){.caf-panel,.caf-launcher,.caf-send,.caf-fbtn{transition:none!important;}.caf-media-skeleton{animation:none!important;}}
+  `,r=document.createElement("style");r.id="caf-widget-styles",r.textContent=a,document.head.appendChild(r)}function At(e){let t=document.createElement("div");return t.className="caf-root",t.innerHTML=`
     <div class="caf-panel" id="caf-support-panel" role="dialog" aria-labelledby="caf-support-title" aria-hidden="true">
       <div class="caf-header">
         <div class="caf-headmark" aria-hidden="true">
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.4 8.4 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.4 8.4 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.4 8.4 0 0 1 3.8-.9h.5a8.5 8.5 0 0 1 8 8v.5Z"/></svg>
           <span class="caf-dot" data-caf="dot"></span>
         </div>
-        <div class="caf-headcopy"><div class="caf-t" id="caf-support-title">${R(e.title)}</div><div class="caf-s">${R(e.subtitle)}</div></div>
+        <div class="caf-headcopy"><div class="caf-t" id="caf-support-title">${E(e.title)}</div><div class="caf-s">${E(e.subtitle)}</div></div>
         <button class="caf-callbtn" data-caf="call" title="Start a voice call" aria-label="Start a voice call">
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.36 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.9.34 1.85.57 2.81.7A2 2 0 0 1 22 16.92z"/></svg>
         </button>
@@ -127,20 +154,27 @@ var $e=Object.create;var K=Object.defineProperty;var Ve=Object.getOwnPropertyDes
         </button>
       </div>
       <div class="caf-msgs" data-caf="msgs"></div>
+      <div class="caf-upload" data-caf="upload">
+        <span class="caf-upload-label" data-caf="upload-label"></span>
+        <div class="caf-upload-track"><div class="caf-upload-bar" data-caf="upload-bar"></div></div>
+      </div>
       <div class="caf-composer">
-        <textarea class="caf-input" data-caf="input" rows="1" placeholder="${R(e.placeholder)}"></textarea>
+        <input type="file" class="caf-file-input" data-caf="file" hidden accept="image/jpeg,image/png,image/gif,image/webp,video/mp4,video/webm,video/quicktime,application/pdf,text/plain,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/vnd.ms-excel,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/zip" />
+        <button class="caf-attach" data-caf="attach" type="button" aria-label="Attach a file" title="Attach a file"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21.44 11.05 12.25 20.24a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66L9.41 17.41a2 2 0 0 1-2.83-2.83l8.49-8.48"/></svg></button>
+        <textarea class="caf-input" data-caf="input" rows="1" placeholder="${E(e.placeholder)}"></textarea>
         <button class="caf-send" data-caf="send" aria-label="Send" title="Send"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M22 2 11 13"/><path d="M22 2 15 22l-4-9-9-4 20-7z"/></svg></button>
       </div>
       <div class="caf-foot">powered by Vocantly</div>
     </div>
     <button class="caf-launcher" data-caf="launcher" aria-label="Open support chat" aria-controls="caf-support-panel" aria-expanded="false">
-      <span data-caf="launcher-icon">${e.launcher==="\u{1F4AC}"?'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"/></svg>':R(e.launcher)}</span>
+      <span data-caf="launcher-icon">${e.launcher==="\u{1F4AC}"?'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"/></svg>':E(e.launcher)}</span>
       <span class="caf-badge" data-caf="badge" style="display:none">0</span>
-    </button>`,document.body.appendChild(t),{root:t,$:i=>t.querySelector(`[data-caf="${i}"]`)}}function mt(e){if(_)return _.open(),_.api;let t={...gt,...e||{}};if(!t.wsUrl)throw new Error("VocantlyWidget.init requires wsUrl");if(!t.publicKey&&!(t.token&&t.conversationId))throw new Error("VocantlyWidget.init requires either { publicKey } (anonymous) or { token, conversationId }");if(t.publicKey&&!t.apiUrl)throw new Error("VocantlyWidget.init with publicKey also requires apiUrl");ut(t.primaryColor,t.position);let{root:s,$:i}=ft(t),n={panel:s.querySelector(".caf-panel"),msgs:i("msgs"),input:i("input"),send:i("send"),dot:i("dot"),badge:i("badge"),launcher:i("launcher"),call:i("call")},a=null,r=!1,l=()=>t.calls===!0||r;function c(){a&&D&&n.call&&(n.call.style.display="flex")}function h(){return new Promise((o,p)=>{if(window.VocantlyWidgetCall)return o();let g=document.createElement("script");g.src=t.callBundleUrl,g.async=!0,g.onload=()=>o(),g.onerror=()=>p(new Error("call bundle load failed")),document.head.appendChild(g)})}async function u(){if(!(a||!j))try{if(await h(),!window.VocantlyWidgetCall)return;let o=document.createElement("div");document.body.appendChild(o),a=window.VocantlyWidgetCall.mount(o,j,{logoText:"CA",sessionTitle:t.title||"Call",sessionSubtitle:t.subtitle||"Secured via Vocantly",primaryColor:t.primaryColor,self:{name:"You",role:"Visitor"},peer:{name:t.title||"Support",role:"Agent"},voiceOnly:!0,simple:!0}),n.call&&(n.call.onclick=()=>a.startCall("voice")),c()}catch(o){t.debug&&console.error("[caf] call setup failed",o)}}let d=t.token||"",y=t.conversationId||"",m=d?Ae(d):null,w=null,A=new Set,H=!1,O=!1,ce=0,le=!1,D=!t.collectContact,de=!1,L=o=>{n.dot.className="caf-dot"+(o?" "+o:"")},X=()=>{n.msgs.scrollTop=n.msgs.scrollHeight},he=o=>{ce=o,n.badge.textContent=String(o),n.badge.style.display=o>0?"flex":"none"};function Z(o,p){let g=document.createElement("div");g.className="caf-m "+o,g.innerHTML=p,n.msgs.appendChild(g),X()}function ge(o){var I,C,M,V,we,ve;if(o.optimistic)return;let p=(I=o.id)!=null?I:o.message_id,g=(M=(C=o.senderId)!=null?C:o.sender_id)!=null?M:"",f=(we=(V=o.content)!=null?V:o.text)!=null?we:"",b=p||`${g}:${f}`;if(A.has(b))return;if(A.add(b),((ve=o.messageType)!=null?ve:o.message_type)==="system"){Z("caf-note",Oe(f)),t.csat&&je();return}let T=m&&g===m;Z(T?"caf-self":"caf-other",Oe(f)),!T&&H&&pt(),!T&&!O&&he(ce+1)}let pe=!1;function je(){if(pe||!t.apiUrl||!y)return;pe=!0;let o=document.createElement("div");o.className="caf-csat",o.innerHTML=`<div>${R(t.csatPrompt)}</div><div class="caf-csat-row"></div>`;let p=o.querySelector(".caf-csat-row");[["1","\u{1F61E}"],["2","\u{1F641}"],["3","\u{1F610}"],["4","\u{1F642}"],["5","\u{1F600}"]].forEach(([g,f])=>{let b=document.createElement("button");b.className="caf-csat-b",b.type="button",b.textContent=f,b.setAttribute("aria-label",g+" out of 5"),b.onclick=()=>Ie(Number(g),o),p.appendChild(b)}),n.msgs.appendChild(o),X()}async function Ie(o,p){p.innerHTML=`<div>${R(t.csatThanks)}</div>`,X();try{await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/conversations/"+y+"/rating",{method:"POST",headers:{"Content-Type":"application/json",Authorization:"Bearer "+d},body:JSON.stringify({rating:o})})}catch(g){t.debug&&console.error("[caf] csat failed",g)}}function ue(o){n.input.disabled=!o,n.send.disabled=!o,n.input.placeholder=o?t.placeholder:"\u2026"}function fe(){!le&&t.greeting&&(Z("caf-sys",R(t.greeting)),le=!0)}async function He(o,p){if(t.apiUrl)try{if(await B(),!d)return;let g=await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/customers/me",{method:"PATCH",headers:{"Content-Type":"application/json",Authorization:"Bearer "+d},body:JSON.stringify({name:o||void 0,email:p||void 0})});!g.ok&&t.debug&&console.error("[caf] saveContact HTTP "+g.status)}catch(g){t.debug&&console.error("[caf] saveContact failed",g)}}function De(){de=!0,n.panel.classList.add("caf-prechat");let o=document.createElement("form");o.className="caf-form",o.noValidate=!0,o.innerHTML=`
+    </button>`,document.body.appendChild(t),{root:t,$:s=>t.querySelector(`[data-caf="${s}"]`)}}function It(e){if(R)return R.open(),R.api;let t={...Tt,...e||{}};if(!t.wsUrl)throw new Error("VocantlyWidget.init requires wsUrl");if(!t.publicKey&&!(t.token&&t.conversationId))throw new Error("VocantlyWidget.init requires either { publicKey } (anonymous) or { token, conversationId }");if(t.publicKey&&!t.apiUrl)throw new Error("VocantlyWidget.init with publicKey also requires apiUrl");Rt(t.primaryColor,t.position);let{root:i,$:s}=At(t),n={panel:i.querySelector(".caf-panel"),msgs:s("msgs"),input:s("input"),send:s("send"),dot:s("dot"),badge:s("badge"),launcher:s("launcher"),call:s("call"),file:s("file"),attach:s("attach"),upload:s("upload"),uploadBar:s("upload-bar"),uploadLabel:s("upload-label")},a=null,r=!1,c=()=>t.calls===!0||r;function l(){a&&H&&n.call&&(n.call.style.display="flex")}function p(){return new Promise((o,h)=>{if(window.VocantlyWidgetCall)return o();let u=document.createElement("script");u.src=t.callBundleUrl,u.async=!0,u.onload=()=>o(),u.onerror=()=>h(new Error("call bundle load failed")),document.head.appendChild(u)})}async function m(){if(!(a||!A))try{if(await p(),!window.VocantlyWidgetCall)return;let o=document.createElement("div");document.body.appendChild(o),a=window.VocantlyWidgetCall.mount(o,A,{logoText:"CA",sessionTitle:t.title||"Call",sessionSubtitle:t.subtitle||"Secured via Vocantly",primaryColor:t.primaryColor,self:{name:"You",role:"Visitor"},peer:{name:t.title||"Support",role:"Agent"},voiceOnly:!0,simple:!0}),n.call&&(n.call.onclick=()=>a.startCall("voice")),l()}catch(o){t.debug&&console.error("[caf] call setup failed",o)}}let f=t.token||"",y=t.conversationId||"",v=f?Le(f):null,d=null,T=new Set,U=!1,O=!1,de=0,he=!1,H=!t.collectContact,pe=!1,L=o=>{n.dot.className="caf-dot"+(o?" "+o:"")},$=()=>{n.msgs.scrollTop=n.msgs.scrollHeight},fe=o=>{de=o,n.badge.textContent=String(o),n.badge.style.display=o>0?"flex":"none"};function B(o,h){let u=document.createElement("div");u.className="caf-m "+o,u.innerHTML=h,n.msgs.appendChild(u),$()}function ge(o){var I,P,xe,ke,Se,Ce;if(o.optimistic)return;let h=(I=o.id)!=null?I:o.message_id,u=(xe=(P=o.senderId)!=null?P:o.sender_id)!=null?xe:"",w=(Se=(ke=o.content)!=null?ke:o.text)!=null?Se:"",g=(Ce=o.messageType)!=null?Ce:o.message_type,b=o.attachments,C=h||`${u}:${w}`;if(T.has(C))return;if(T.add(C),g==="system"){B("caf-note",le(w)),t.csat&&Pe();return}let k=v&&u===v;(g==="image"||g==="video"||g==="file")&&b&&b.length?Fe(k,w,g,b[0]):B(k?"caf-self":"caf-other",le(w)),!k&&U&&Et(),!k&&!O&&fe(de+1)}function $e(o,h){return`<div class="caf-media-skeleton" style="${o!=="file"&&h.width&&h.height?`aspect-ratio:${h.width}/${h.height};`:"aspect-ratio:4/3;"}"></div>`}function ue(o,h){let u=`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z"/><path d="M14 2v6h6"/></svg>
+      <span class="caf-file-meta"><span class="caf-file-name">${E(o.file_name)}</span><span class="caf-file-size">${E(Mt(o.size_bytes))}</span></span>`;return h?`<a class="caf-file-chip" href="${h}" target="_blank" rel="noopener noreferrer" download="${E(o.file_name)}">${u}</a>`:`<div class="caf-file-chip">${u}</div>`}function Fe(o,h,u,w){let g=document.createElement("div");if(g.className="caf-m caf-media "+(o?"caf-self":"caf-other"),g.innerHTML=`<div class="caf-media-body" data-media>${u==="file"?ue(w):$e(u,w)}</div>`,h){let b=document.createElement("div");b.className="caf-media-caption",b.innerHTML=le(h),g.appendChild(b)}n.msgs.appendChild(g),$(),d&&d.conversations.getAttachmentDownloadUrl(w.bucket,w.key).then(b=>{let C=g.querySelector("[data-media]");C&&(u==="image"?C.innerHTML=`<a href="${b.url}" target="_blank" rel="noopener noreferrer"><img src="${b.url}" alt="${E(w.file_name)}" loading="lazy" /></a>`:u==="video"?C.innerHTML=`<video src="${b.url}" controls preload="metadata"></video>`:C.innerHTML=ue(w,b.url),$())}).catch(b=>{t.debug&&console.error("[caf] attachment load failed",b);let C=g.querySelector("[data-media]");C&&(C.innerHTML=`<div class="caf-media-error">Couldn't load ${E(w.file_name)}</div>`)})}let me=!1;function Pe(){if(me||!t.apiUrl||!y)return;me=!0;let o=document.createElement("div");o.className="caf-csat",o.innerHTML=`<div>${E(t.csatPrompt)}</div><div class="caf-csat-row"></div>`;let h=o.querySelector(".caf-csat-row");[["1","\u{1F61E}"],["2","\u{1F641}"],["3","\u{1F610}"],["4","\u{1F642}"],["5","\u{1F600}"]].forEach(([u,w])=>{let g=document.createElement("button");g.className="caf-csat-b",g.type="button",g.textContent=w,g.setAttribute("aria-label",u+" out of 5"),g.onclick=()=>Ve(Number(u),o),h.appendChild(g)}),n.msgs.appendChild(o),$()}async function Ve(o,h){h.innerHTML=`<div>${E(t.csatThanks)}</div>`,$();try{await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/conversations/"+y+"/rating",{method:"POST",headers:{"Content-Type":"application/json",Authorization:"Bearer "+f},body:JSON.stringify({rating:o})})}catch(u){t.debug&&console.error("[caf] csat failed",u)}}function J(o){n.input.disabled=!o,n.send.disabled=!o,n.attach.disabled=!o,n.input.placeholder=o?t.placeholder:"\u2026"}function we(){!he&&t.greeting&&(B("caf-sys",E(t.greeting)),he=!0)}async function Ne(o,h){if(t.apiUrl)try{if(await Y(),!f)return;let u=await fetch(t.apiUrl.replace(/\/$/,"")+"/sdk/customers/me",{method:"PATCH",headers:{"Content-Type":"application/json",Authorization:"Bearer "+f},body:JSON.stringify({name:o||void 0,email:h||void 0})});!u.ok&&t.debug&&console.error("[caf] saveContact HTTP "+u.status)}catch(u){t.debug&&console.error("[caf] saveContact failed",u)}}function ze(){pe=!0,n.panel.classList.add("caf-prechat");let o=document.createElement("form");o.className="caf-form",o.noValidate=!0,o.innerHTML=`
       <div class="caf-form-icon" aria-hidden="true">
         <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M20 15a4 4 0 0 1-4 4H8l-5 3v-7a4 4 0 0 1-1-2.65V7a4 4 0 0 1 4-4h10a4 4 0 0 1 4 4v8Z"/><path d="M7 9h10M7 13h6"/></svg>
       </div>
-      <div class="caf-form-t">${R(t.contactPrompt)}</div>
+      <div class="caf-form-t">${E(t.contactPrompt)}</div>
       <p class="caf-form-d">Share a few details so our team can give you more personal support.</p>
       <label class="caf-fl" for="caf-contact-name">Name
         <input class="caf-fi" id="caf-contact-name" data-caf="f-name" name="name" type="text" autocomplete="name" placeholder="How should we address you?" />
@@ -151,4 +185,4 @@ var $e=Object.create;var K=Object.defineProperty;var Ve=Object.getOwnPropertyDes
       <div class="caf-ferr" id="caf-contact-error" data-caf="f-err" role="alert" aria-live="polite"></div>
       <button class="caf-fbtn" data-caf="f-go" type="submit"><span>Start conversation</span><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg></button>
       ${t.requireEmail?"":'<button class="caf-fskip" data-caf="f-skip" type="button">Continue without details</button>'}
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