@vicket/create-support 1.1.1 → 1.1.2

package/templates/sveltekit/src/lib/vicket.css

@@ -1,1325 +1,1325 @@
-:root {
-  --vk-bg: #f8fafc;
-  --vk-surface: #ffffff;
-  --vk-surface-muted: #f1f5f9;
-  --vk-border: rgba(148, 163, 184, 0.3);
-  --vk-border-strong: rgba(148, 163, 184, 0.5);
-  --vk-text: #0f172a;
-  --vk-text-muted: #64748b;
-  --vk-primary: #2563eb;
-  --vk-primary-hover: #1d4ed8;
-  --vk-primary-contrast: #ffffff;
-  --vk-primary-light: #eff6ff;
-  --vk-danger: #dc2626;
-  --vk-success: #16a34a;
-  --vk-radius: 12px;
-  --vk-radius-lg: 16px;
-  --vk-shadow: 0 1px 3px rgba(0, 0, 0, 0.05), 0 10px 30px rgba(0, 0, 0, 0.04);
-  --vk-avatar-reporter: #3b82f6;
-  --vk-avatar-user: #10b981;
-  --vk-avatar-system: #94a3b8;
-}
-
-*,
-*::before,
-*::after {
-  box-sizing: border-box;
-}
-
-/* ── Shell ───────────────────────────────── */
-
-.vk-shell {
-  min-height: 100vh;
-  background: var(--vk-bg);
-  color: var(--vk-text);
-  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
-  -webkit-font-smoothing: antialiased;
-  -moz-osx-font-smoothing: grayscale;
-}
-
-/* ── Page Container ──────────────────────── */
-
-.vk-page {
-  width: min(1100px, 100%);
-  margin: 0 auto;
-  padding: 0 24px;
-}
-
-/* ── Hero (2 columns) ────────────────────── */
-
-.vk-hero-row {
-  display: flex;
-  flex-direction: column;
-  gap: 16px;
-  padding: 48px 0 32px;
-}
-
-@media (min-width: 768px) {
-  .vk-hero-row {
-    flex-direction: row;
-    align-items: center;
-    justify-content: space-between;
-  }
-}
-
-.vk-hero-title {
-  margin: 0;
-  font-size: clamp(1.5rem, 4vw, 2rem);
-  font-weight: 700;
-  letter-spacing: -0.02em;
-  line-height: 1.2;
-}
-
-.vk-hero-subtitle {
-  margin: 6px 0 0;
-  color: var(--vk-text-muted);
-  font-size: 1rem;
-}
-
-.vk-hero-cta {
-  display: flex;
-  align-items: center;
-  gap: 12px;
-  flex-shrink: 0;
-}
-
-.vk-hero-cta-hint {
-  display: none;
-  font-size: 0.875rem;
-  color: var(--vk-text-muted);
-}
-
-@media (min-width: 768px) {
-  .vk-hero-cta-hint {
-    display: block;
-  }
-}
-
-/* ── Search ──────────────────────────────── */
-
-.vk-search-wrap {
-  position: relative;
-  padding-bottom: 32px;
-}
-
-.vk-search-icon {
-  position: absolute;
-  left: 14px;
-  top: 14px;
-  color: var(--vk-text-muted);
-  pointer-events: none;
-  line-height: 0;
-}
-
-.vk-search-input {
-  width: 100%;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface);
-  color: var(--vk-text);
-  border-radius: var(--vk-radius);
-  font: inherit;
-  font-size: 0.875rem;
-  padding: 12px 16px 12px 44px;
-  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
-  transition: border-color 0.15s ease, box-shadow 0.15s ease;
-}
-
-.vk-search-input:focus {
-  outline: none;
-  border-color: var(--vk-primary);
-  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
-}
-
-.vk-search-input::placeholder {
-  color: var(--vk-text-muted);
-  opacity: 0.6;
-}
-
-/* ── Content Grid ────────────────────────── */
-
-.vk-content-grid {
-  display: grid;
-  grid-template-columns: 1fr;
-  gap: 40px;
-  padding-bottom: 48px;
-}
-
-@media (min-width: 768px) {
-  .vk-content-grid {
-    grid-template-columns: 1fr 1fr;
-    gap: 48px;
-  }
-}
-
-.vk-section-title-row {
-  display: flex;
-  align-items: center;
-  gap: 8px;
-  margin-bottom: 16px;
-}
-
-.vk-section-title-icon {
-  color: var(--vk-primary);
-  line-height: 0;
-}
-
-.vk-section-title {
-  margin: 0;
-  font-size: 1rem;
-  font-weight: 700;
-  letter-spacing: -0.01em;
-}
-
-/* ── Article List ────────────────────────── */
-
-.vk-article-list {
-  display: grid;
-  gap: 4px;
-}
-
-.vk-article-card {
-  display: flex;
-  align-items: flex-start;
-  gap: 12px;
-  padding: 12px;
-  border-radius: var(--vk-radius);
-  border: 1px solid transparent;
-  text-decoration: none;
-  color: var(--vk-text);
-  background: none;
-  font: inherit;
-  cursor: pointer;
-  text-align: left;
-  width: 100%;
-  transition: background 0.15s ease, border-color 0.15s ease;
-}
-
-.vk-article-card:hover {
-  background: rgba(255, 255, 255, 0.6);
-  border-color: var(--vk-border);
-}
-
-.vk-article-icon {
-  width: 36px;
-  height: 36px;
-  min-width: 36px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border-radius: 8px;
-  background: var(--vk-primary-light);
-  color: var(--vk-primary);
-  line-height: 0;
-}
-
-.vk-article-title {
-  margin: 0;
-  font-size: 0.875rem;
-  font-weight: 600;
-  line-height: 1.4;
-}
-
-.vk-article-card:hover .vk-article-title {
-  color: var(--vk-primary);
-}
-
-.vk-article-preview {
-  margin: 2px 0 0;
-  font-size: 0.8rem;
-  color: var(--vk-text-muted);
-  line-height: 1.5;
-  display: -webkit-box;
-  -webkit-line-clamp: 2;
-  -webkit-box-orient: vertical;
-  overflow: hidden;
-}
-
-/* ── Article Viewer ──────────────────────── */
-
-.vk-article-viewer {
-  padding-bottom: 48px;
-}
-
-.vk-article-viewer-card {
-  background: var(--vk-surface);
-  border: 1px solid var(--vk-border);
-  border-radius: var(--vk-radius-lg);
-  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
-  padding: 24px;
-}
-
-@media (min-width: 768px) {
-  .vk-article-viewer-card {
-    padding: 32px;
-  }
-}
-
-.vk-article-viewer-title {
-  margin: 0;
-  font-size: 1.25rem;
-  font-weight: 700;
-  letter-spacing: -0.01em;
-}
-
-@media (min-width: 768px) {
-  .vk-article-viewer-title {
-    font-size: 1.5rem;
-  }
-}
-
-.vk-article-viewer-content {
-  margin-top: 20px;
-  font-size: 0.875rem;
-  line-height: 1.7;
-  color: var(--vk-text-muted);
-}
-
-/* ── FAQ ─────────────────────────────────── */
-
-.vk-faq-list {
-  display: grid;
-  gap: 8px;
-}
-
-.vk-faq-item {
-  background: rgba(255, 255, 255, 0.5);
-  border: 1px solid var(--vk-border);
-  border-radius: var(--vk-radius);
-  overflow: hidden;
-  transition: background 0.15s ease;
-}
-
-.vk-faq-item:hover {
-  background: rgba(255, 255, 255, 0.8);
-}
-
-.vk-faq-question {
-  width: 100%;
-  display: flex;
-  align-items: center;
-  justify-content: space-between;
-  gap: 12px;
-  padding: 14px 16px;
-  border: none;
-  background: none;
-  font: inherit;
-  font-size: 0.875rem;
-  font-weight: 600;
-  color: var(--vk-text);
-  cursor: pointer;
-  text-align: left;
-}
-
-.vk-faq-chevron {
-  flex-shrink: 0;
-  color: var(--vk-text-muted);
-  transition: transform 0.2s ease;
-  line-height: 0;
-}
-
-.vk-faq-chevron.open {
-  transform: rotate(180deg);
-}
-
-.vk-faq-body {
-  display: grid;
-  grid-template-rows: 0fr;
-  transition: grid-template-rows 0.25s ease;
-}
-
-.vk-faq-body.open {
-  grid-template-rows: 1fr;
-}
-
-.vk-faq-body > div {
-  overflow: hidden;
-}
-
-.vk-faq-answer {
-  padding: 0 16px 14px;
-  font-size: 0.875rem;
-  color: var(--vk-text-muted);
-  line-height: 1.6;
-  white-space: pre-wrap;
-}
-
-/* ── Dialog ──────────────────────────────── */
-
-.vk-dialog-overlay {
-  position: fixed;
-  inset: 0;
-  z-index: 50;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  background: rgba(0, 0, 0, 0.4);
-  backdrop-filter: blur(4px);
-  animation: vk-fade-in 0.15s ease-out;
-}
-
-.vk-dialog {
-  position: relative;
-  width: min(480px, calc(100% - 32px));
-  max-height: calc(100vh - 64px);
-  overflow-y: auto;
-  background: var(--vk-surface);
-  border: 1px solid var(--vk-border);
-  border-radius: var(--vk-radius-lg);
-  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15);
-  animation: vk-slide-up 0.2s ease-out;
-}
-
-.vk-dialog-close {
-  position: absolute;
-  top: 16px;
-  right: 16px;
-  z-index: 10;
-  width: 32px;
-  height: 32px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border: none;
-  background: transparent;
-  color: var(--vk-text-muted);
-  border-radius: 8px;
-  cursor: pointer;
-  transition: background 0.15s ease, color 0.15s ease;
-  line-height: 0;
-}
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-.vk-dialog-close:hover {
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-  color: var(--vk-text);
-}
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-.vk-dialog-body {
-  padding: 24px;
-}
-
-.vk-dialog-title {
-  margin: 0;
-  font-size: 1.125rem;
-  font-weight: 700;
-}
-
-.vk-dialog-subtitle {
-  margin: 4px 0 0;
-  color: var(--vk-text-muted);
-  font-size: 0.875rem;
-}
-
-/* ── Radio Card ──────────────────────────── */
-
-.vk-radio-card {
-  display: flex;
-  align-items: flex-start;
-  gap: 12px;
-  width: 100%;
-  text-align: left;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-  color: var(--vk-text);
-  border-radius: var(--vk-radius);
-  padding: 14px;
-  cursor: pointer;
-  font: inherit;
-  transition: border-color 0.15s ease;
-}
-
-.vk-radio-card:hover {
-  border-color: var(--vk-border-strong);
-}
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-.vk-radio-card.active {
-  border-color: var(--vk-primary);
-  background: var(--vk-primary-light);
-}
-
-.vk-radio-dot {
-  width: 16px;
-  height: 16px;
-  min-width: 16px;
-  border-radius: 50%;
-  border: 2px solid var(--vk-border-strong);
-  margin-top: 2px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  transition: border-color 0.15s ease, background 0.15s ease;
-}
-
-.vk-radio-card.active .vk-radio-dot {
-  border-color: var(--vk-primary);
-  background: var(--vk-primary);
-}
-
-.vk-radio-dot-inner {
-  width: 6px;
-  height: 6px;
-  border-radius: 50%;
-  background: white;
-  display: none;
-}
-
-.vk-radio-card.active .vk-radio-dot-inner {
-  display: block;
-}
-
-.vk-radio-name {
-  display: block;
-  font-size: 0.875rem;
-  font-weight: 600;
-}
-
-.vk-radio-description {
-  display: block;
-  margin-top: 2px;
-  font-size: 0.8rem;
-  color: var(--vk-text-muted);
-}
-
-/* ── Form Fields ─────────────────────────── */
-
-.vk-field {
-  display: grid;
-  gap: 6px;
-}
-
-.vk-label {
-  font-size: 0.875rem;
-  font-weight: 600;
-}
-
-.vk-label.required::after {
-  content: " *";
-  color: var(--vk-danger);
-}
-
-
-.vk-input,
-.vk-textarea,
-.vk-select {
-  width: 100%;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-  color: var(--vk-text);
-  border-radius: 8px;
-  font: inherit;
-  font-size: 0.875rem;
-  padding: 10px 12px;
-  transition: border-color 0.15s ease, box-shadow 0.15s ease;
-}
-
-.vk-input:focus,
-.vk-textarea:focus,
-.vk-select:focus {
-  outline: none;
-  border-color: var(--vk-primary);
-  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
-}
-
-.vk-textarea {
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-  resize: vertical;
-}
-
-.vk-input-icon-wrap {
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-}
-
-.vk-input-icon {
-  position: absolute;
-  left: 12px;
-  top: 50%;
-  transform: translateY(-50%);
-  color: var(--vk-text-muted);
-  pointer-events: none;
-  line-height: 0;
-}
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-.vk-input-icon-wrap .vk-input {
-  padding-left: 40px;
-}
-
-.vk-hint {
-  margin: 2px 0 0;
-  font-size: 0.75rem;
-  color: var(--vk-text-muted);
-}
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-.vk-checkbox-list {
-  display: grid;
-  gap: 8px;
-}
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-.vk-checkbox-item {
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-  align-items: center;
-  gap: 8px;
-  font-size: 0.875rem;
-}
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-.vk-stack {
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-  gap: 16px;
-}
-
-.vk-grid {
-  display: grid;
-  gap: 12px;
-}
-
-/* ── Buttons ─────────────────────────────── */
-
-.vk-button {
-  display: inline-flex;
-  align-items: center;
-  justify-content: center;
-  gap: 8px;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface);
-  color: var(--vk-text);
-  border-radius: 8px;
-  padding: 10px 16px;
-  font: inherit;
-  font-size: 0.875rem;
-  font-weight: 600;
-  cursor: pointer;
-  transition: background 0.15s ease, border-color 0.15s ease;
-}
-
-.vk-button:hover {
-  background: var(--vk-surface-muted);
-  border-color: var(--vk-border-strong);
-}
-
-.vk-button.primary {
-  border-color: var(--vk-primary);
-  background: var(--vk-primary);
-  color: var(--vk-primary-contrast);
-}
-
-.vk-button.primary:hover {
-  background: var(--vk-primary-hover);
-  border-color: var(--vk-primary-hover);
-}
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-.vk-button:disabled {
-  opacity: 0.6;
-  cursor: not-allowed;
-}
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-.vk-button.pill {
-  border-radius: 999px;
-  padding: 12px 28px;
-}
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-.vk-button.full {
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-}
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-.vk-button.ghost {
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-  padding: 6px 10px;
-  border-radius: 6px;
-}
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-.vk-button.ghost:hover {
-  background: var(--vk-surface-muted);
-  color: var(--vk-text);
-}
-
-/* ── Alerts ──────────────────────────────── */
-
-.vk-alert {
-  border-radius: var(--vk-radius);
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-  padding: 12px 16px;
-  font-size: 0.875rem;
-  display: flex;
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-  gap: 12px;
-}
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-.vk-alert.error {
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-  background: #fef2f2;
-  color: #991b1b;
-}
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-.vk-alert.success {
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-  background: #f0fdf4;
-  color: #166534;
-}
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-.vk-alert-dismiss {
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-  border: none;
-  background: none;
-  cursor: pointer;
-  opacity: 0.5;
-  padding: 0;
-  color: inherit;
-  line-height: 0;
-  transition: opacity 0.15s ease;
-}
-
-.vk-alert-dismiss:hover {
-  opacity: 1;
-}
-
-/* ── Badge ───────────────────────────────── */
-
-.vk-badge {
-  display: inline-flex;
-  align-items: center;
-  border-radius: 999px;
-  font-size: 0.75rem;
-  font-weight: 600;
-  padding: 3px 10px;
-}
-
-.vk-badge.status {
-  border: 1px solid rgba(37, 99, 235, 0.2);
-  background: var(--vk-primary-light);
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-}
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-.vk-badge.priority {
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-}
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-.vk-badge.id {
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-  background: var(--vk-surface-muted);
-  color: var(--vk-text-muted);
-  font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
-}
-
-/* ── Back Link ───────────────────────────── */
-
-.vk-back-link {
-  display: inline-flex;
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-  gap: 6px;
-  color: var(--vk-text-muted);
-  text-decoration: none;
-  font-size: 0.875rem;
-  font-weight: 500;
-  transition: color 0.15s ease;
-}
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-.vk-back-link:hover {
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-}
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-.vk-back-button {
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-  font: inherit;
-  font-size: 0.875rem;
-  font-weight: 500;
-  cursor: pointer;
-  padding: 4px 8px;
-  margin: -4px -8px;
-  border-radius: 6px;
-  transition: color 0.15s ease, background 0.15s ease;
-}
-
-.vk-back-button:hover {
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-  background: var(--vk-surface-muted);
-}
-
-/* ── Ticket Header ───────────────────────── */
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-.vk-ticket-header {
-  display: flex;
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-}
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-.vk-ticket-title {
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-  font-size: 1.25rem;
-  font-weight: 600;
-  letter-spacing: -0.01em;
-  line-height: 1.3;
-}
-
-@media (min-width: 640px) {
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-  }
-}
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-.vk-ticket-badges {
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-  gap: 8px;
-  margin-top: 10px;
-}
-
-/* ── Section Card ────────────────────────── */
-
-.vk-section-card {
-  background: var(--vk-surface);
-  border: 1px solid var(--vk-border);
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-.vk-section-header {
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-  gap: 8px;
-  padding: 14px 20px;
-  border-bottom: 1px solid var(--vk-border);
-  font-size: 0.875rem;
-  font-weight: 600;
-  color: var(--vk-text);
-}
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-.vk-section-header-icon {
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-  line-height: 0;
-}
-
-.vk-section-body {
-  padding: 20px;
-}
-
-/* ── Description Card ────────────────────── */
-
-.vk-description-content {
-  font-size: 0.875rem;
-  line-height: 1.6;
-  color: var(--vk-text-muted);
-}
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-.vk-summary-list {
-  display: grid;
-  gap: 12px;
-}
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-.vk-summary-item {
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-  border-radius: 10px;
-  background: var(--vk-surface-muted);
-  padding: 12px;
-}
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-.vk-summary-label {
-  margin: 0 0 8px;
-  font-size: 0.75rem;
-  font-weight: 600;
-  color: var(--vk-text-muted);
-}
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-.vk-summary-value {
-  margin: 0;
-  font-size: 0.875rem;
-  line-height: 1.6;
-  color: var(--vk-text);
-  white-space: pre-wrap;
-  word-break: break-word;
-}
-
-.vk-summary-value.muted {
-  color: var(--vk-text-muted);
-  font-style: italic;
-}
-
-/* reuse vk-message-html styles for description too */
-
-/* ── Compose Area ────────────────────────── */
-
-.vk-compose {
-  padding: 20px;
-  border-bottom: 1px solid var(--vk-border);
-}
-
-.vk-compose-row {
-  display: flex;
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-  align-items: center;
-  justify-content: space-between;
-  gap: 12px;
-  margin-top: 12px;
-}
-
-.vk-compose-files {
-  display: flex;
-  flex-wrap: wrap;
-  align-items: center;
-  gap: 8px;
-}
-
-.vk-browse-btn {
-  display: inline-flex;
-  align-items: center;
-  gap: 6px;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-  border-radius: 8px;
-  padding: 6px 12px;
-  font: inherit;
-  font-size: 0.75rem;
-  font-weight: 500;
-  color: var(--vk-text-muted);
-  cursor: pointer;
-  transition: border-color 0.15s ease, color 0.15s ease;
-}
-
-.vk-browse-btn:hover {
-  border-color: var(--vk-border-strong);
-  color: var(--vk-text);
-}
-
-.vk-browse-btn input[type="file"] {
-  display: none;
-}
-
-/* ── Message Thread ──────────────────────── */
-
-.vk-message-list {
-  display: flex;
-  flex-direction: column;
-}
-
-.vk-message-divider {
-  height: 1px;
-  background: var(--vk-border);
-  margin: 0;
-  border: none;
-}
-
-.vk-message {
-  display: flex;
-  gap: 12px;
-  padding: 14px 20px;
-}
-
-/* ── Avatars ─────────────────────────────── */
-
-.vk-avatar {
-  width: 28px;
-  height: 28px;
-  min-width: 28px;
-  border-radius: 50%;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  font-size: 0.65rem;
-  font-weight: 700;
-  line-height: 1;
-  margin-top: 2px;
-}
-
-.vk-avatar-reporter {
-  background: rgba(59, 130, 246, 0.15);
-  color: var(--vk-avatar-reporter);
-}
-
-.vk-avatar-user {
-  background: rgba(16, 185, 129, 0.15);
-  color: var(--vk-avatar-user);
-}
-
-.vk-avatar-system {
-  background: rgba(148, 163, 184, 0.2);
-  color: var(--vk-avatar-system);
-}
-
-/* ── Message Content ─────────────────────── */
-
-.vk-message-content {
-  flex: 1;
-  min-width: 0;
-}
-
-.vk-message-meta {
-  display: flex;
-  gap: 8px;
-  flex-wrap: wrap;
-  align-items: baseline;
-}
-
-.vk-author-name {
-  font-size: 0.875rem;
-  font-weight: 600;
-  color: var(--vk-text);
-}
-
-.vk-author-name.system {
-  font-size: 0.75rem;
-  font-weight: 500;
-  color: var(--vk-text-muted);
-}
-
-.vk-message-time {
-  font-size: 0.75rem;
-  color: var(--vk-text-muted);
-  opacity: 0.5;
-}
-
-.vk-message-bubble {
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-  border-radius: var(--vk-radius);
-  padding: 12px 16px;
-  margin-top: 6px;
-}
-
-.vk-message-bubble.support {
-  border-color: rgba(37, 99, 235, 0.1);
-  background: var(--vk-primary-light);
-}
-
-.vk-message-html {
-  font-size: 0.875rem;
-  line-height: 1.6;
-  word-break: break-word;
-}
-
-.vk-message-html p { margin: 0 0 0.5em; }
-.vk-message-html p:last-child { margin-bottom: 0; }
-.vk-message-html a { color: var(--vk-primary); text-decoration: underline; }
-.vk-message-html ul,
-.vk-message-html ol { margin: 0.25em 0; padding-left: 1.5em; }
-.vk-message-html pre {
-  background: var(--vk-surface-muted);
-  border-radius: 6px;
-  padding: 8px 12px;
-  overflow-x: auto;
-  font-size: 0.8rem;
-}
-.vk-message-html code {
-  font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
-  font-size: 0.85em;
-}
-
-.vk-system-text {
-  font-size: 0.75rem;
-  font-style: italic;
-  color: var(--vk-text-muted);
-  margin-top: 4px;
-}
-
-/* ── Attachments ─────────────────────────── */
-
-.vk-attachments {
-  margin-top: 8px;
-  display: flex;
-  gap: 6px;
-  flex-wrap: wrap;
-}
-
-.vk-attachment {
-  display: inline-flex;
-  align-items: center;
-  gap: 6px;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface);
-  border-radius: 999px;
-  padding: 4px 12px;
-  font-size: 0.75rem;
-  color: var(--vk-text-muted);
-  text-decoration: none;
-  transition: color 0.15s ease, border-color 0.15s ease;
-  line-height: 0;
-}
-
-.vk-attachment span {
-  line-height: 1.4;
-}
-
-.vk-attachment:hover {
-  color: var(--vk-text);
-  border-color: var(--vk-border-strong);
-}
-
-/* ── File Chips ──────────────────────────── */
-
-.vk-file-chip {
-  display: inline-flex;
-  align-items: center;
-  gap: 6px;
-  background: var(--vk-surface-muted);
-  border: 1px solid var(--vk-border);
-  border-radius: 999px;
-  padding: 4px 10px;
-  font-size: 0.75rem;
-  color: var(--vk-text-muted);
-  max-width: 160px;
-}
-
-.vk-file-chip-name {
-  overflow: hidden;
-  text-overflow: ellipsis;
-  white-space: nowrap;
-}
-
-.vk-file-chip button {
-  border: none;
-  background: none;
-  cursor: pointer;
-  color: var(--vk-text-muted);
-  padding: 0;
-  line-height: 0;
-  display: flex;
-  align-items: center;
-}
-
-.vk-file-chip button:hover {
-  color: var(--vk-danger);
-}
-
-/* -- Image Upload Grid ------------------------ */
-
-.vk-image-grid {
-  display: grid;
-  grid-template-columns: repeat(3, 1fr);
-  gap: 8px;
-}
-
-.vk-image-thumb {
-  position: relative;
-  aspect-ratio: 1;
-  overflow: hidden;
-  border-radius: 8px;
-  border: 1px solid var(--vk-border);
-  background: var(--vk-surface-muted);
-}
-
-.vk-image-thumb img {
-  width: 100%;
-  height: 100%;
-  object-fit: cover;
-  display: block;
-}
-
-.vk-image-thumb-remove {
-  position: absolute;
-  top: 4px;
-  right: 4px;
-  width: 22px;
-  height: 22px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border-radius: 50%;
-  background: rgba(0, 0, 0, 0.6);
-  color: #fff;
-  border: none;
-  cursor: pointer;
-  font-size: 12px;
-  line-height: 0;
-  opacity: 0;
-  transition: opacity 0.15s;
-}
-
-.vk-image-thumb:hover .vk-image-thumb-remove {
-  opacity: 1;
-}
-
-.vk-image-thumb-remove:hover {
-  background: rgba(0, 0, 0, 0.8);
-}
-
-.vk-image-thumb-name {
-  position: absolute;
-  bottom: 0;
-  left: 0;
-  right: 0;
-  background: rgba(0, 0, 0, 0.5);
-  padding: 2px 6px;
-  font-size: 10px;
-  color: #fff;
-  white-space: nowrap;
-  overflow: hidden;
-  text-overflow: ellipsis;
-}
-
-.vk-add-image-btn {
-  display: flex;
-  width: 100%;
-  align-items: center;
-  justify-content: center;
-  gap: 8px;
-  border: 2px dashed var(--vk-border);
-  border-radius: 8px;
-  background: var(--vk-surface-muted);
-  padding: 12px 16px;
-  font-size: 0.8125rem;
-  color: var(--vk-text-muted);
-  cursor: pointer;
-  transition: border-color 0.15s, background 0.15s;
-}
-
-.vk-add-image-btn:hover {
-  border-color: var(--vk-border-strong);
-  background: var(--vk-surface);
-}
-
-/* ── Empty State ─────────────────────────── */
-
-.vk-empty-state {
-  text-align: center;
-  padding: 40px 16px;
-}
-
-.vk-empty-icon {
-  width: 40px;
-  height: 40px;
-  margin: 0 auto 12px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border-radius: 50%;
-  background: var(--vk-surface-muted);
-  color: var(--vk-text-muted);
-  line-height: 0;
-}
-
-.vk-empty-text {
-  margin: 0;
-  font-size: 0.875rem;
-  color: var(--vk-text-muted);
-}
-
-/* ── CTA (empty state support page) ──────── */
-
-.vk-cta-card {
-  max-width: 360px;
-  margin: 0 auto;
-  background: var(--vk-surface);
-  border: 1px solid var(--vk-border);
-  border-radius: var(--vk-radius-lg);
-  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
-  padding: 32px;
-  text-align: center;
-}
-
-.vk-cta-icon {
-  width: 48px;
-  height: 48px;
-  margin: 0 auto 16px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border-radius: 50%;
-  background: var(--vk-primary-light);
-  color: var(--vk-primary);
-  line-height: 0;
-}
-
-.vk-cta-text {
-  margin: 0;
-  font-size: 0.875rem;
-  font-weight: 500;
-}
-
-/* ── Success State ───────────────────────── */
-
-.vk-success-icon {
-  width: 56px;
-  height: 56px;
-  margin: 0 auto 20px;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  border-radius: 50%;
-  background: #f0fdf4;
-  color: var(--vk-success);
-  line-height: 0;
-}
-
-/* ── No Results ──────────────────────────── */
-
-.vk-no-results {
-  text-align: center;
-  padding: 0 0 48px;
-  color: var(--vk-text-muted);
-  font-size: 0.875rem;
-}
-
-/* ── Spinner ─────────────────────────────── */
-
-.vk-spinner {
-  display: inline-block;
-  width: 16px;
-  height: 16px;
-  border: 2px solid var(--vk-border);
-  border-top-color: var(--vk-primary);
-  border-radius: 50%;
-  animation: vk-spin 0.6s linear infinite;
-}
-
-/* ── Skeleton ────────────────────────────── */
-
-.vk-skeleton {
-  background: linear-gradient(90deg, var(--vk-surface-muted) 25%, #e2e8f0 50%, var(--vk-surface-muted) 75%);
-  background-size: 200% 100%;
-  animation: vk-skeleton-shimmer 1.8s ease-in-out infinite;
-  border-radius: 8px;
-}
-
-/* ── Animations ──────────────────────────── */
-
-@keyframes vk-fade-in {
-  from { opacity: 0; }
-  to { opacity: 1; }
-}
-
-@keyframes vk-slide-up {
-  from { opacity: 0; transform: translateY(12px); }
-  to { opacity: 1; transform: translateY(0); }
-}
-
-@keyframes vk-spin {
-  to { transform: rotate(360deg); }
-}
-
-@keyframes vk-skeleton-shimmer {
-  0% { background-position: 200% 0; }
-  100% { background-position: -200% 0; }
-}
-
-.vk-animate-in {
-  animation: vk-fade-in 0.3s ease-out;
-}
-
-.vk-slide-up {
-  animation: vk-slide-up 0.35s ease-out both;
-}
-
-/* ── Utility ─────────────────────────────── */
-
-.vk-sr-only {
-  position: absolute;
-  width: 1px;
-  height: 1px;
-  padding: 0;
-  margin: -1px;
-  overflow: hidden;
-  clip: rect(0, 0, 0, 0);
-  white-space: nowrap;
-  border: 0;
-}
-
+:root {
+  --vk-bg: #f8fafc;
+  --vk-surface: #ffffff;
+  --vk-surface-muted: #f1f5f9;
+  --vk-border: rgba(148, 163, 184, 0.3);
+  --vk-border-strong: rgba(148, 163, 184, 0.5);
+  --vk-text: #0f172a;
+  --vk-text-muted: #64748b;
+  --vk-primary: #2563eb;
+  --vk-primary-hover: #1d4ed8;
+  --vk-primary-contrast: #ffffff;
+  --vk-primary-light: #eff6ff;
+  --vk-danger: #dc2626;
+  --vk-success: #16a34a;
+  --vk-radius: 12px;
+  --vk-radius-lg: 16px;
+  --vk-shadow: 0 1px 3px rgba(0, 0, 0, 0.05), 0 10px 30px rgba(0, 0, 0, 0.04);
+  --vk-avatar-reporter: #3b82f6;
+  --vk-avatar-user: #10b981;
+  --vk-avatar-system: #94a3b8;
+}
+
+*,
+*::before,
+*::after {
+  box-sizing: border-box;
+}
+
+/* ── Shell ───────────────────────────────── */
+
+.vk-shell {
+  min-height: 100vh;
+  background: var(--vk-bg);
+  color: var(--vk-text);
+  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
+  -webkit-font-smoothing: antialiased;
+  -moz-osx-font-smoothing: grayscale;
+}
+
+/* ── Page Container ──────────────────────── */
+
+.vk-page {
+  width: min(1100px, 100%);
+  margin: 0 auto;
+  padding: 0 24px;
+}
+
+/* ── Hero (2 columns) ────────────────────── */
+
+.vk-hero-row {
+  display: flex;
+  flex-direction: column;
+  gap: 16px;
+  padding: 48px 0 32px;
+}
+
+@media (min-width: 768px) {
+  .vk-hero-row {
+    flex-direction: row;
+    align-items: center;
+    justify-content: space-between;
+  }
+}
+
+.vk-hero-title {
+  margin: 0;
+  font-size: clamp(1.5rem, 4vw, 2rem);
+  font-weight: 700;
+  letter-spacing: -0.02em;
+  line-height: 1.2;
+}
+
+.vk-hero-subtitle {
+  margin: 6px 0 0;
+  color: var(--vk-text-muted);
+  font-size: 1rem;
+}
+
+.vk-hero-cta {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  flex-shrink: 0;
+}
+
+.vk-hero-cta-hint {
+  display: none;
+  font-size: 0.875rem;
+  color: var(--vk-text-muted);
+}
+
+@media (min-width: 768px) {
+  .vk-hero-cta-hint {
+    display: block;
+  }
+}
+
+/* ── Search ──────────────────────────────── */
+
+.vk-search-wrap {
+  position: relative;
+  padding-bottom: 32px;
+}
+
+.vk-search-icon {
+  position: absolute;
+  left: 14px;
+  top: 14px;
+  color: var(--vk-text-muted);
+  pointer-events: none;
+  line-height: 0;
+}
+
+.vk-search-input {
+  width: 100%;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface);
+  color: var(--vk-text);
+  border-radius: var(--vk-radius);
+  font: inherit;
+  font-size: 0.875rem;
+  padding: 12px 16px 12px 44px;
+  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
+  transition: border-color 0.15s ease, box-shadow 0.15s ease;
+}
+
+.vk-search-input:focus {
+  outline: none;
+  border-color: var(--vk-primary);
+  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
+}
+
+.vk-search-input::placeholder {
+  color: var(--vk-text-muted);
+  opacity: 0.6;
+}
+
+/* ── Content Grid ────────────────────────── */
+
+.vk-content-grid {
+  display: grid;
+  grid-template-columns: 1fr;
+  gap: 40px;
+  padding-bottom: 48px;
+}
+
+@media (min-width: 768px) {
+  .vk-content-grid {
+    grid-template-columns: 1fr 1fr;
+    gap: 48px;
+  }
+}
+
+.vk-section-title-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 16px;
+}
+
+.vk-section-title-icon {
+  color: var(--vk-primary);
+  line-height: 0;
+}
+
+.vk-section-title {
+  margin: 0;
+  font-size: 1rem;
+  font-weight: 700;
+  letter-spacing: -0.01em;
+}
+
+/* ── Article List ────────────────────────── */
+
+.vk-article-list {
+  display: grid;
+  gap: 4px;
+}
+
+.vk-article-card {
+  display: flex;
+  align-items: flex-start;
+  gap: 12px;
+  padding: 12px;
+  border-radius: var(--vk-radius);
+  border: 1px solid transparent;
+  text-decoration: none;
+  color: var(--vk-text);
+  background: none;
+  font: inherit;
+  cursor: pointer;
+  text-align: left;
+  width: 100%;
+  transition: background 0.15s ease, border-color 0.15s ease;
+}
+
+.vk-article-card:hover {
+  background: rgba(255, 255, 255, 0.6);
+  border-color: var(--vk-border);
+}
+
+.vk-article-icon {
+  width: 36px;
+  height: 36px;
+  min-width: 36px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 8px;
+  background: var(--vk-primary-light);
+  color: var(--vk-primary);
+  line-height: 0;
+}
+
+.vk-article-title {
+  margin: 0;
+  font-size: 0.875rem;
+  font-weight: 600;
+  line-height: 1.4;
+}
+
+.vk-article-card:hover .vk-article-title {
+  color: var(--vk-primary);
+}
+
+.vk-article-preview {
+  margin: 2px 0 0;
+  font-size: 0.8rem;
+  color: var(--vk-text-muted);
+  line-height: 1.5;
+  display: -webkit-box;
+  -webkit-line-clamp: 2;
+  -webkit-box-orient: vertical;
+  overflow: hidden;
+}
+
+/* ── Article Viewer ──────────────────────── */
+
+.vk-article-viewer {
+  padding-bottom: 48px;
+}
+
+.vk-article-viewer-card {
+  background: var(--vk-surface);
+  border: 1px solid var(--vk-border);
+  border-radius: var(--vk-radius-lg);
+  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
+  padding: 24px;
+}
+
+@media (min-width: 768px) {
+  .vk-article-viewer-card {
+    padding: 32px;
+  }
+}
+
+.vk-article-viewer-title {
+  margin: 0;
+  font-size: 1.25rem;
+  font-weight: 700;
+  letter-spacing: -0.01em;
+}
+
+@media (min-width: 768px) {
+  .vk-article-viewer-title {
+    font-size: 1.5rem;
+  }
+}
+
+.vk-article-viewer-content {
+  margin-top: 20px;
+  font-size: 0.875rem;
+  line-height: 1.7;
+  color: var(--vk-text-muted);
+}
+
+/* ── FAQ ─────────────────────────────────── */
+
+.vk-faq-list {
+  display: grid;
+  gap: 8px;
+}
+
+.vk-faq-item {
+  background: rgba(255, 255, 255, 0.5);
+  border: 1px solid var(--vk-border);
+  border-radius: var(--vk-radius);
+  overflow: hidden;
+  transition: background 0.15s ease;
+}
+
+.vk-faq-item:hover {
+  background: rgba(255, 255, 255, 0.8);
+}
+
+.vk-faq-question {
+  width: 100%;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 14px 16px;
+  border: none;
+  background: none;
+  font: inherit;
+  font-size: 0.875rem;
+  font-weight: 600;
+  color: var(--vk-text);
+  cursor: pointer;
+  text-align: left;
+}
+
+.vk-faq-chevron {
+  flex-shrink: 0;
+  color: var(--vk-text-muted);
+  transition: transform 0.2s ease;
+  line-height: 0;
+}
+
+.vk-faq-chevron.open {
+  transform: rotate(180deg);
+}
+
+.vk-faq-body {
+  display: grid;
+  grid-template-rows: 0fr;
+  transition: grid-template-rows 0.25s ease;
+}
+
+.vk-faq-body.open {
+  grid-template-rows: 1fr;
+}
+
+.vk-faq-body > div {
+  overflow: hidden;
+}
+
+.vk-faq-answer {
+  padding: 0 16px 14px;
+  font-size: 0.875rem;
+  color: var(--vk-text-muted);
+  line-height: 1.6;
+  white-space: pre-wrap;
+}
+
+/* ── Dialog ──────────────────────────────── */
+
+.vk-dialog-overlay {
+  position: fixed;
+  inset: 0;
+  z-index: 50;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  background: rgba(0, 0, 0, 0.4);
+  backdrop-filter: blur(4px);
+  animation: vk-fade-in 0.15s ease-out;
+}
+
+.vk-dialog {
+  position: relative;
+  width: min(480px, calc(100% - 32px));
+  max-height: calc(100vh - 64px);
+  overflow-y: auto;
+  background: var(--vk-surface);
+  border: 1px solid var(--vk-border);
+  border-radius: var(--vk-radius-lg);
+  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15);
+  animation: vk-slide-up 0.2s ease-out;
+}
+
+.vk-dialog-close {
+  position: absolute;
+  top: 16px;
+  right: 16px;
+  z-index: 10;
+  width: 32px;
+  height: 32px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border: none;
+  background: transparent;
+  color: var(--vk-text-muted);
+  border-radius: 8px;
+  cursor: pointer;
+  transition: background 0.15s ease, color 0.15s ease;
+  line-height: 0;
+}
+
+.vk-dialog-close:hover {
+  background: var(--vk-surface-muted);
+  color: var(--vk-text);
+}
+
+.vk-dialog-body {
+  padding: 24px;
+}
+
+.vk-dialog-title {
+  margin: 0;
+  font-size: 1.125rem;
+  font-weight: 700;
+}
+
+.vk-dialog-subtitle {
+  margin: 4px 0 0;
+  color: var(--vk-text-muted);
+  font-size: 0.875rem;
+}
+
+/* ── Radio Card ──────────────────────────── */
+
+.vk-radio-card {
+  display: flex;
+  align-items: flex-start;
+  gap: 12px;
+  width: 100%;
+  text-align: left;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  color: var(--vk-text);
+  border-radius: var(--vk-radius);
+  padding: 14px;
+  cursor: pointer;
+  font: inherit;
+  transition: border-color 0.15s ease;
+}
+
+.vk-radio-card:hover {
+  border-color: var(--vk-border-strong);
+}
+
+.vk-radio-card.active {
+  border-color: var(--vk-primary);
+  background: var(--vk-primary-light);
+}
+
+.vk-radio-dot {
+  width: 16px;
+  height: 16px;
+  min-width: 16px;
+  border-radius: 50%;
+  border: 2px solid var(--vk-border-strong);
+  margin-top: 2px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: border-color 0.15s ease, background 0.15s ease;
+}
+
+.vk-radio-card.active .vk-radio-dot {
+  border-color: var(--vk-primary);
+  background: var(--vk-primary);
+}
+
+.vk-radio-dot-inner {
+  width: 6px;
+  height: 6px;
+  border-radius: 50%;
+  background: white;
+  display: none;
+}
+
+.vk-radio-card.active .vk-radio-dot-inner {
+  display: block;
+}
+
+.vk-radio-name {
+  display: block;
+  font-size: 0.875rem;
+  font-weight: 600;
+}
+
+.vk-radio-description {
+  display: block;
+  margin-top: 2px;
+  font-size: 0.8rem;
+  color: var(--vk-text-muted);
+}
+
+/* ── Form Fields ─────────────────────────── */
+
+.vk-field {
+  display: grid;
+  gap: 6px;
+}
+
+.vk-label {
+  font-size: 0.875rem;
+  font-weight: 600;
+}
+
+.vk-label.required::after {
+  content: " *";
+  color: var(--vk-danger);
+}
+
+
+.vk-input,
+.vk-textarea,
+.vk-select {
+  width: 100%;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  color: var(--vk-text);
+  border-radius: 8px;
+  font: inherit;
+  font-size: 0.875rem;
+  padding: 10px 12px;
+  transition: border-color 0.15s ease, box-shadow 0.15s ease;
+}
+
+.vk-input:focus,
+.vk-textarea:focus,
+.vk-select:focus {
+  outline: none;
+  border-color: var(--vk-primary);
+  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
+}
+
+.vk-textarea {
+  min-height: 100px;
+  resize: vertical;
+}
+
+.vk-input-icon-wrap {
+  position: relative;
+}
+
+.vk-input-icon {
+  position: absolute;
+  left: 12px;
+  top: 50%;
+  transform: translateY(-50%);
+  color: var(--vk-text-muted);
+  pointer-events: none;
+  line-height: 0;
+}
+
+.vk-input-icon-wrap .vk-input {
+  padding-left: 40px;
+}
+
+.vk-hint {
+  margin: 2px 0 0;
+  font-size: 0.75rem;
+  color: var(--vk-text-muted);
+}
+
+.vk-checkbox-list {
+  display: grid;
+  gap: 8px;
+}
+
+.vk-checkbox-item {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  font-size: 0.875rem;
+}
+
+.vk-stack {
+  display: grid;
+  gap: 16px;
+}
+
+.vk-grid {
+  display: grid;
+  gap: 12px;
+}
+
+/* ── Buttons ─────────────────────────────── */
+
+.vk-button {
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  gap: 8px;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface);
+  color: var(--vk-text);
+  border-radius: 8px;
+  padding: 10px 16px;
+  font: inherit;
+  font-size: 0.875rem;
+  font-weight: 600;
+  cursor: pointer;
+  transition: background 0.15s ease, border-color 0.15s ease;
+}
+
+.vk-button:hover {
+  background: var(--vk-surface-muted);
+  border-color: var(--vk-border-strong);
+}
+
+.vk-button.primary {
+  border-color: var(--vk-primary);
+  background: var(--vk-primary);
+  color: var(--vk-primary-contrast);
+}
+
+.vk-button.primary:hover {
+  background: var(--vk-primary-hover);
+  border-color: var(--vk-primary-hover);
+}
+
+.vk-button:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+
+.vk-button.pill {
+  border-radius: 999px;
+  padding: 12px 28px;
+}
+
+.vk-button.full {
+  width: 100%;
+}
+
+.vk-button.ghost {
+  border: none;
+  background: none;
+  color: var(--vk-text-muted);
+  padding: 6px 10px;
+  border-radius: 6px;
+}
+
+.vk-button.ghost:hover {
+  background: var(--vk-surface-muted);
+  color: var(--vk-text);
+}
+
+/* ── Alerts ──────────────────────────────── */
+
+.vk-alert {
+  border-radius: var(--vk-radius);
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  padding: 12px 16px;
+  font-size: 0.875rem;
+  display: flex;
+  align-items: flex-start;
+  gap: 12px;
+}
+
+.vk-alert.error {
+  border-color: #fecaca;
+  background: #fef2f2;
+  color: #991b1b;
+}
+
+.vk-alert.success {
+  border-color: #bbf7d0;
+  background: #f0fdf4;
+  color: #166534;
+}
+
+.vk-alert-dismiss {
+  flex-shrink: 0;
+  border: none;
+  background: none;
+  cursor: pointer;
+  opacity: 0.5;
+  padding: 0;
+  color: inherit;
+  line-height: 0;
+  transition: opacity 0.15s ease;
+}
+
+.vk-alert-dismiss:hover {
+  opacity: 1;
+}
+
+/* ── Badge ───────────────────────────────── */
+
+.vk-badge {
+  display: inline-flex;
+  align-items: center;
+  border-radius: 999px;
+  font-size: 0.75rem;
+  font-weight: 600;
+  padding: 3px 10px;
+}
+
+.vk-badge.status {
+  border: 1px solid rgba(37, 99, 235, 0.2);
+  background: var(--vk-primary-light);
+  color: var(--vk-primary);
+}
+
+.vk-badge.priority {
+  border: 1px solid #fde68a;
+  background: #fffbeb;
+  color: #a16207;
+}
+
+.vk-badge.id {
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  color: var(--vk-text-muted);
+  font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
+}
+
+/* ── Back Link ───────────────────────────── */
+
+.vk-back-link {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  color: var(--vk-text-muted);
+  text-decoration: none;
+  font-size: 0.875rem;
+  font-weight: 500;
+  transition: color 0.15s ease;
+}
+
+.vk-back-link:hover {
+  color: var(--vk-text);
+}
+
+.vk-back-button {
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  border: none;
+  background: none;
+  color: var(--vk-text-muted);
+  font: inherit;
+  font-size: 0.875rem;
+  font-weight: 500;
+  cursor: pointer;
+  padding: 4px 8px;
+  margin: -4px -8px;
+  border-radius: 6px;
+  transition: color 0.15s ease, background 0.15s ease;
+}
+
+.vk-back-button:hover {
+  color: var(--vk-text);
+  background: var(--vk-surface-muted);
+}
+
+/* ── Ticket Header ───────────────────────── */
+
+.vk-ticket-header {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 12px;
+  flex-wrap: wrap;
+}
+
+.vk-ticket-title {
+  margin: 0;
+  font-size: 1.25rem;
+  font-weight: 600;
+  letter-spacing: -0.01em;
+  line-height: 1.3;
+}
+
+@media (min-width: 640px) {
+  .vk-ticket-title {
+    font-size: 1.5rem;
+  }
+}
+
+.vk-ticket-badges {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: 8px;
+  margin-top: 10px;
+}
+
+/* ── Section Card ────────────────────────── */
+
+.vk-section-card {
+  background: var(--vk-surface);
+  border: 1px solid var(--vk-border);
+  border-radius: var(--vk-radius-lg);
+  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
+  overflow: hidden;
+}
+
+.vk-section-header {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  padding: 14px 20px;
+  border-bottom: 1px solid var(--vk-border);
+  font-size: 0.875rem;
+  font-weight: 600;
+  color: var(--vk-text);
+}
+
+.vk-section-header-icon {
+  color: var(--vk-text-muted);
+  line-height: 0;
+}
+
+.vk-section-body {
+  padding: 20px;
+}
+
+/* ── Description Card ────────────────────── */
+
+.vk-description-content {
+  font-size: 0.875rem;
+  line-height: 1.6;
+  color: var(--vk-text-muted);
+}
+
+.vk-summary-list {
+  display: grid;
+  gap: 12px;
+}
+
+.vk-summary-item {
+  border: 1px solid var(--vk-border);
+  border-radius: 10px;
+  background: var(--vk-surface-muted);
+  padding: 12px;
+}
+
+.vk-summary-label {
+  margin: 0 0 8px;
+  font-size: 0.75rem;
+  font-weight: 600;
+  color: var(--vk-text-muted);
+}
+
+.vk-summary-value {
+  margin: 0;
+  font-size: 0.875rem;
+  line-height: 1.6;
+  color: var(--vk-text);
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+
+.vk-summary-value.muted {
+  color: var(--vk-text-muted);
+  font-style: italic;
+}
+
+/* reuse vk-message-html styles for description too */
+
+/* ── Compose Area ────────────────────────── */
+
+.vk-compose {
+  padding: 20px;
+  border-bottom: 1px solid var(--vk-border);
+}
+
+.vk-compose-row {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  margin-top: 12px;
+}
+
+.vk-compose-files {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: 8px;
+}
+
+.vk-browse-btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  border-radius: 8px;
+  padding: 6px 12px;
+  font: inherit;
+  font-size: 0.75rem;
+  font-weight: 500;
+  color: var(--vk-text-muted);
+  cursor: pointer;
+  transition: border-color 0.15s ease, color 0.15s ease;
+}
+
+.vk-browse-btn:hover {
+  border-color: var(--vk-border-strong);
+  color: var(--vk-text);
+}
+
+.vk-browse-btn input[type="file"] {
+  display: none;
+}
+
+/* ── Message Thread ──────────────────────── */
+
+.vk-message-list {
+  display: flex;
+  flex-direction: column;
+}
+
+.vk-message-divider {
+  height: 1px;
+  background: var(--vk-border);
+  margin: 0;
+  border: none;
+}
+
+.vk-message {
+  display: flex;
+  gap: 12px;
+  padding: 14px 20px;
+}
+
+/* ── Avatars ─────────────────────────────── */
+
+.vk-avatar {
+  width: 28px;
+  height: 28px;
+  min-width: 28px;
+  border-radius: 50%;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 0.65rem;
+  font-weight: 700;
+  line-height: 1;
+  margin-top: 2px;
+}
+
+.vk-avatar-reporter {
+  background: rgba(59, 130, 246, 0.15);
+  color: var(--vk-avatar-reporter);
+}
+
+.vk-avatar-user {
+  background: rgba(16, 185, 129, 0.15);
+  color: var(--vk-avatar-user);
+}
+
+.vk-avatar-system {
+  background: rgba(148, 163, 184, 0.2);
+  color: var(--vk-avatar-system);
+}
+
+/* ── Message Content ─────────────────────── */
+
+.vk-message-content {
+  flex: 1;
+  min-width: 0;
+}
+
+.vk-message-meta {
+  display: flex;
+  gap: 8px;
+  flex-wrap: wrap;
+  align-items: baseline;
+}
+
+.vk-author-name {
+  font-size: 0.875rem;
+  font-weight: 600;
+  color: var(--vk-text);
+}
+
+.vk-author-name.system {
+  font-size: 0.75rem;
+  font-weight: 500;
+  color: var(--vk-text-muted);
+}
+
+.vk-message-time {
+  font-size: 0.75rem;
+  color: var(--vk-text-muted);
+  opacity: 0.5;
+}
+
+.vk-message-bubble {
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+  border-radius: var(--vk-radius);
+  padding: 12px 16px;
+  margin-top: 6px;
+}
+
+.vk-message-bubble.support {
+  border-color: rgba(37, 99, 235, 0.1);
+  background: var(--vk-primary-light);
+}
+
+.vk-message-html {
+  font-size: 0.875rem;
+  line-height: 1.6;
+  word-break: break-word;
+}
+
+.vk-message-html p { margin: 0 0 0.5em; }
+.vk-message-html p:last-child { margin-bottom: 0; }
+.vk-message-html a { color: var(--vk-primary); text-decoration: underline; }
+.vk-message-html ul,
+.vk-message-html ol { margin: 0.25em 0; padding-left: 1.5em; }
+.vk-message-html pre {
+  background: var(--vk-surface-muted);
+  border-radius: 6px;
+  padding: 8px 12px;
+  overflow-x: auto;
+  font-size: 0.8rem;
+}
+.vk-message-html code {
+  font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
+  font-size: 0.85em;
+}
+
+.vk-system-text {
+  font-size: 0.75rem;
+  font-style: italic;
+  color: var(--vk-text-muted);
+  margin-top: 4px;
+}
+
+/* ── Attachments ─────────────────────────── */
+
+.vk-attachments {
+  margin-top: 8px;
+  display: flex;
+  gap: 6px;
+  flex-wrap: wrap;
+}
+
+.vk-attachment {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface);
+  border-radius: 999px;
+  padding: 4px 12px;
+  font-size: 0.75rem;
+  color: var(--vk-text-muted);
+  text-decoration: none;
+  transition: color 0.15s ease, border-color 0.15s ease;
+  line-height: 0;
+}
+
+.vk-attachment span {
+  line-height: 1.4;
+}
+
+.vk-attachment:hover {
+  color: var(--vk-text);
+  border-color: var(--vk-border-strong);
+}
+
+/* ── File Chips ──────────────────────────── */
+
+.vk-file-chip {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  background: var(--vk-surface-muted);
+  border: 1px solid var(--vk-border);
+  border-radius: 999px;
+  padding: 4px 10px;
+  font-size: 0.75rem;
+  color: var(--vk-text-muted);
+  max-width: 160px;
+}
+
+.vk-file-chip-name {
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.vk-file-chip button {
+  border: none;
+  background: none;
+  cursor: pointer;
+  color: var(--vk-text-muted);
+  padding: 0;
+  line-height: 0;
+  display: flex;
+  align-items: center;
+}
+
+.vk-file-chip button:hover {
+  color: var(--vk-danger);
+}
+
+/* -- Image Upload Grid ------------------------ */
+
+.vk-image-grid {
+  display: grid;
+  grid-template-columns: repeat(3, 1fr);
+  gap: 8px;
+}
+
+.vk-image-thumb {
+  position: relative;
+  aspect-ratio: 1;
+  overflow: hidden;
+  border-radius: 8px;
+  border: 1px solid var(--vk-border);
+  background: var(--vk-surface-muted);
+}
+
+.vk-image-thumb img {
+  width: 100%;
+  height: 100%;
+  object-fit: cover;
+  display: block;
+}
+
+.vk-image-thumb-remove {
+  position: absolute;
+  top: 4px;
+  right: 4px;
+  width: 22px;
+  height: 22px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 50%;
+  background: rgba(0, 0, 0, 0.6);
+  color: #fff;
+  border: none;
+  cursor: pointer;
+  font-size: 12px;
+  line-height: 0;
+  opacity: 0;
+  transition: opacity 0.15s;
+}
+
+.vk-image-thumb:hover .vk-image-thumb-remove {
+  opacity: 1;
+}
+
+.vk-image-thumb-remove:hover {
+  background: rgba(0, 0, 0, 0.8);
+}
+
+.vk-image-thumb-name {
+  position: absolute;
+  bottom: 0;
+  left: 0;
+  right: 0;
+  background: rgba(0, 0, 0, 0.5);
+  padding: 2px 6px;
+  font-size: 10px;
+  color: #fff;
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+
+.vk-add-image-btn {
+  display: flex;
+  width: 100%;
+  align-items: center;
+  justify-content: center;
+  gap: 8px;
+  border: 2px dashed var(--vk-border);
+  border-radius: 8px;
+  background: var(--vk-surface-muted);
+  padding: 12px 16px;
+  font-size: 0.8125rem;
+  color: var(--vk-text-muted);
+  cursor: pointer;
+  transition: border-color 0.15s, background 0.15s;
+}
+
+.vk-add-image-btn:hover {
+  border-color: var(--vk-border-strong);
+  background: var(--vk-surface);
+}
+
+/* ── Empty State ─────────────────────────── */
+
+.vk-empty-state {
+  text-align: center;
+  padding: 40px 16px;
+}
+
+.vk-empty-icon {
+  width: 40px;
+  height: 40px;
+  margin: 0 auto 12px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 50%;
+  background: var(--vk-surface-muted);
+  color: var(--vk-text-muted);
+  line-height: 0;
+}
+
+.vk-empty-text {
+  margin: 0;
+  font-size: 0.875rem;
+  color: var(--vk-text-muted);
+}
+
+/* ── CTA (empty state support page) ──────── */
+
+.vk-cta-card {
+  max-width: 360px;
+  margin: 0 auto;
+  background: var(--vk-surface);
+  border: 1px solid var(--vk-border);
+  border-radius: var(--vk-radius-lg);
+  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
+  padding: 32px;
+  text-align: center;
+}
+
+.vk-cta-icon {
+  width: 48px;
+  height: 48px;
+  margin: 0 auto 16px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 50%;
+  background: var(--vk-primary-light);
+  color: var(--vk-primary);
+  line-height: 0;
+}
+
+.vk-cta-text {
+  margin: 0;
+  font-size: 0.875rem;
+  font-weight: 500;
+}
+
+/* ── Success State ───────────────────────── */
+
+.vk-success-icon {
+  width: 56px;
+  height: 56px;
+  margin: 0 auto 20px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 50%;
+  background: #f0fdf4;
+  color: var(--vk-success);
+  line-height: 0;
+}
+
+/* ── No Results ──────────────────────────── */
+
+.vk-no-results {
+  text-align: center;
+  padding: 0 0 48px;
+  color: var(--vk-text-muted);
+  font-size: 0.875rem;
+}
+
+/* ── Spinner ─────────────────────────────── */
+
+.vk-spinner {
+  display: inline-block;
+  width: 16px;
+  height: 16px;
+  border: 2px solid var(--vk-border);
+  border-top-color: var(--vk-primary);
+  border-radius: 50%;
+  animation: vk-spin 0.6s linear infinite;
+}
+
+/* ── Skeleton ────────────────────────────── */
+
+.vk-skeleton {
+  background: linear-gradient(90deg, var(--vk-surface-muted) 25%, #e2e8f0 50%, var(--vk-surface-muted) 75%);
+  background-size: 200% 100%;
+  animation: vk-skeleton-shimmer 1.8s ease-in-out infinite;
+  border-radius: 8px;
+}
+
+/* ── Animations ──────────────────────────── */
+
+@keyframes vk-fade-in {
+  from { opacity: 0; }
+  to { opacity: 1; }
+}
+
+@keyframes vk-slide-up {
+  from { opacity: 0; transform: translateY(12px); }
+  to { opacity: 1; transform: translateY(0); }
+}
+
+@keyframes vk-spin {
+  to { transform: rotate(360deg); }
+}
+
+@keyframes vk-skeleton-shimmer {
+  0% { background-position: 200% 0; }
+  100% { background-position: -200% 0; }
+}
+
+.vk-animate-in {
+  animation: vk-fade-in 0.3s ease-out;
+}
+
+.vk-slide-up {
+  animation: vk-slide-up 0.35s ease-out both;
+}
+
+/* ── Utility ─────────────────────────────── */
+
+.vk-sr-only {
+  position: absolute;
+  width: 1px;
+  height: 1px;
+  padding: 0;
+  margin: -1px;
+  overflow: hidden;
+  clip: rect(0, 0, 0, 0);
+  white-space: nowrap;
+  border: 0;
+}
+