@verygoodplugins/mcp-freescout 1.1.0 → 1.1.1

package/README.md

@@ -160,6 +160,8 @@ Analyze a ticket to determine issue type, root cause, and suggested solutions.
 - Root cause analysis
 - Bug vs feature request vs third-party issue determination
 
+<img width="570" height="691" alt="image" src="https://github.com/user-attachments/assets/19080021-1f29-45a4-8601-556b55d379c3" />
+
 #### `freescout_add_note`
 Add an internal note to a ticket for team communication.
 
@@ -168,8 +170,6 @@ Add an internal note to a ticket for team communication.
 - `note` (required): The note content
 - `userId` (optional): User ID for the note (defaults to env setting)
 
-<img width="570" height="691" alt="image" src="https://github.com/user-attachments/assets/19080021-1f29-45a4-8601-556b55d379c3" />
-
 #### `freescout_update_ticket`
 Update ticket status and/or assignment.
 
@@ -178,15 +178,42 @@ Update ticket status and/or assignment.
 - `status` (optional): New status ('active', 'pending', 'closed', 'spam')
 - `assignTo` (optional): User ID to assign the ticket to
 
-#### `freescout_draft_reply`
-Generate a customer reply based on ticket analysis and fix description.
+#### `freescout_create_draft_reply`
+Create a draft reply in FreeScout that can be edited before sending. This tool lets the LLM generate the reply content and saves it directly to FreeScout as a draft. **Automatically converts Markdown formatting to HTML** for proper display in FreeScout.
 
 **Parameters:**
 - `ticket` (required): Ticket ID, number, or FreeScout URL
-- `fixDescription` (optional): Description of the implemented fix
-- `isExplanatory` (optional): Whether this is an explanatory reply (no code changes)
+- `replyText` (required): The draft reply content (generated by the LLM, supports Markdown formatting)
+- `userId` (optional): User ID creating the draft (defaults to env setting)
+
+**Markdown Support:**
+- **Bold text**: `**text**` or `__text__` → **text**
+- *Italic text*: `*text*` or `_text_` → *text*
+- `Code`: `` `code` `` → `code`
+- Numbered lists: `1. item` → proper ordered lists
+- Bullet lists: `- item` or `* item` → proper unordered lists
+- Line breaks: Double newlines create paragraphs, single newlines create line breaks
 
-<img width="570" height="204" alt="image" src="https://github.com/user-attachments/assets/781d4a09-5605-4271-ac14-e133dd9f383d" />
+**Workflow:**
+1. Use `freescout_get_ticket_context` to get customer info and ticket details
+2. Let the LLM craft a personalized reply using Markdown formatting
+3. Use `freescout_create_draft_reply` to save the draft in FreeScout (Markdown automatically converted to HTML)
+4. Review and edit the draft in FreeScout before sending
+
+<img width="572" height="522" alt="image" src="https://github.com/user-attachments/assets/a4f9eb6c-3204-4744-8aed-8d16d7c7641c" />
+
+#### `freescout_get_ticket_context`
+Get ticket context and customer information to help craft personalized replies.
+
+**Parameters:**
+- `ticket` (required): Ticket ID, number, or FreeScout URL
+
+**Returns:**
+- Customer name and email
+- Ticket subject and status
+- Issue description and analysis
+- Recent customer and team messages
+- Analysis results (bug vs feature vs third-party issue)
 
 #### `freescout_search_tickets`
 Search for tickets across your FreeScout instance.
@@ -280,19 +307,33 @@ Fixes the validation error reported in the checkout process.
   ticketId: '12345'  // Automatically adds FreeScout link to PR
 });
 
-// 3. Draft a customer reply
-const reply = await mcp.callTool('freescout_draft_reply', {
-  ticket: '12345',
-  fixDescription: 'Fixed the validation error in the checkout process'
+// 3. Get ticket context to craft a personalized reply
+const context = await mcp.callTool('freescout_get_ticket_context', {
+  ticket: '12345'
 });
 
-// 4. Add the draft as an internal note for review
-await mcp.callTool('freescout_add_note', {
+// 4. Create a draft reply directly in FreeScout (LLM generates the content with Markdown)
+await mcp.callTool('freescout_create_draft_reply', {
   ticket: '12345',
-  note: `Draft reply for customer:\n\n${reply}`
+  replyText: `Hi ${context.customer.name},
+
+Thank you for working through that validation issue with us! Your detailed report was really helpful.
+
+I've just implemented a fix that addresses the checkout validation error you experienced. The fix includes:
+
+1. **Improved validation logic** in the checkout process
+2. **Better error handling** for edge cases  
+3. **Additional safeguards** to prevent similar issues
+
+The fix has been submitted for review and will be included in the next plugin update. You'll receive the update through WordPress's automatic update system.
+
+Thanks again for your patience and for helping us improve the plugin!
+
+Best regards,
+[Your name]`
 });
 
-// 5. Update ticket status and assignment
+// 5. Update ticket status and assignment  
 await mcp.callTool('freescout_update_ticket', {
   ticket: '12345',
   status: 'active',
@@ -305,6 +346,38 @@ await mcp.callTool('git_remove_worktree', {
 });
 ```
 
+### Draft Reply Workflow
+```javascript
+// 1. Get ticket context for personalized reply
+const context = await mcp.callTool('freescout_get_ticket_context', {
+  ticket: '34811'
+});
+
+// 2. Create draft reply in FreeScout (LLM crafts the content)
+await mcp.callTool('freescout_create_draft_reply', {
+  ticket: '34811',
+  replyText: `Hi ${context.customer.name},
+
+Thank you for reporting the HighLevel OAuth authorization issue! Your experience with the EngageBay LiveChat plugin conflict has been really valuable.
+
+Based on what we learned from your case, I've added a new plugin conflict detection system to WP Fusion. In the next update (v3.46.7), users will see:
+
+🔍 **Plugin Conflict Detection**
+- Automatic detection of known conflicting plugins  
+- Warning messages before HighLevel authorization
+- Clear guidance when conflicts are detected
+
+This should prevent the confusion you experienced and help other users avoid similar issues.
+
+The update should be available within the next few weeks. Thanks for your patience and for helping us improve the plugin!
+
+Best regards,
+Jack`
+});
+
+// The draft is now saved in FreeScout and can be reviewed/edited before sending
+```
+
 ### Handling Non-Bug Issues
 ```javascript
 // For third-party issues or feature requests

package/dist/freescout-api.d.ts

@@ -3,6 +3,10 @@ export declare class FreeScoutAPI {
     private baseUrl;
     private apiKey;
     constructor(baseUrl: string, apiKey: string);
+    /**
+     * Convert Markdown formatting to HTML for FreeScout
+     */
+    private markdownToHtml;
     private request;
     getConversation(ticketId: string, includeThreads?: boolean): Promise<FreeScoutConversation>;
     addThread(ticketId: string, type: 'note' | 'message' | 'customer', text: string, userId?: number, state?: 'draft' | 'published'): Promise<FreeScoutThread>;

package/dist/freescout-api.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"freescout-api.d.ts","sourceRoot":"","sources":["../src/freescout-api.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,EACV,qBAAqB,EACrB,oBAAoB,EACpB,eAAe,EAChB,MAAM,YAAY,CAAC;AAEpB,qBAAa,YAAY;IACvB,OAAO,CAAC,OAAO,CAAS;IACxB,OAAO,CAAC,MAAM,CAAS;gBAEX,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM;IAK3C;;OAEG;IACH,OAAO,CAAC,cAAc;YAqFR,OAAO;IA6Bf,eAAe,CACnB,QAAQ,EAAE,MAAM,EAChB,cAAc,GAAE,OAAc,GAC7B,OAAO,CAAC,qBAAqB,CAAC;IAO3B,SAAS,CACb,QAAQ,EAAE,MAAM,EAChB,IAAI,EAAE,MAAM,GAAG,SAAS,GAAG,UAAU,EACrC,IAAI,EAAE,MAAM,EACZ,MAAM,CAAC,EAAE,MAAM,EACf,KAAK,CAAC,EAAE,OAAO,GAAG,WAAW,GAC5B,OAAO,CAAC,eAAe,CAAC;IAqBrB,gBAAgB,CACpB,QAAQ,EAAE,MAAM,EAChB,IAAI,EAAE,MAAM,EACZ,MAAM,EAAE,MAAM,GACb,OAAO,CAAC,eAAe,CAAC;IAMrB,kBAAkB,CACtB,QAAQ,EAAE,MAAM,EAChB,OAAO,EAAE;QACP,MAAM,CAAC,EAAE,QAAQ,GAAG,SAAS,GAAG,QAAQ,GAAG,MAAM,CAAC;QAClD,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,MAAM,CAAC,EAAE,MAAM,CAAC;KACjB,GACA,OAAO,CAAC,qBAAqB,CAAC;IAQ3B,mBAAmB,CACvB,KAAK,EAAE,MAAM,EACb,MAAM,CAAC,EAAE,MAAM,GACd,OAAO,CAAC,oBAAoB,CAAC,qBAAqB,CAAC,CAAC;IAUvD,sBAAsB,CAAC,GAAG,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI;IAQlD,gBAAgB,CAAC,KAAK,EAAE,MAAM,GAAG,MAAM;CAoBxC"}

package/dist/freescout-api.js

@@ -6,6 +6,83 @@ export class FreeScoutAPI {
         this.baseUrl = baseUrl.replace(/\/$/, ''); // Remove trailing slash
         this.apiKey = apiKey;
     }
+    /**
+     * Convert Markdown formatting to HTML for FreeScout
+     */
+    markdownToHtml(text) {
+        let html = text;
+        // Convert bold text: **text** or __text__ -> <strong>text</strong>
+        html = html.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+        html = html.replace(/__(.*?)__/g, '<strong>$1</strong>');
+        // Convert italic text: *text* or _text_ -> <em>text</em> (but not if already in bold)
+        html = html.replace(/(?<!\*)\*([^*]+)\*(?!\*)/g, '<em>$1</em>');
+        html = html.replace(/(?<!_)_([^_]+)_(?!_)/g, '<em>$1</em>');
+        // Convert code: `text` -> <code>text</code>
+        html = html.replace(/`(.*?)`/g, '<code>$1</code>');
+        // Handle numbered lists
+        const lines = html.split('\n');
+        const processedLines = [];
+        let inOrderedList = false;
+        let inUnorderedList = false;
+        for (let i = 0; i < lines.length; i++) {
+            const line = lines[i].trim();
+            // Check for numbered list items
+            if (/^\d+\.\s+/.test(line)) {
+                if (!inOrderedList) {
+                    if (inUnorderedList) {
+                        processedLines.push('</ul>');
+                        inUnorderedList = false;
+                    }
+                    processedLines.push('<ol>');
+                    inOrderedList = true;
+                }
+                const content = line.replace(/^\d+\.\s+/, '');
+                processedLines.push(`<li>${content}</li>`);
+            }
+            // Check for bullet list items
+            else if (/^[-*]\s+/.test(line)) {
+                if (!inUnorderedList) {
+                    if (inOrderedList) {
+                        processedLines.push('</ol>');
+                        inOrderedList = false;
+                    }
+                    processedLines.push('<ul>');
+                    inUnorderedList = true;
+                }
+                const content = line.replace(/^[-*]\s+/, '');
+                processedLines.push(`<li>${content}</li>`);
+            }
+            // Regular line
+            else {
+                if (inOrderedList) {
+                    processedLines.push('</ol>');
+                    inOrderedList = false;
+                }
+                if (inUnorderedList) {
+                    processedLines.push('</ul>');
+                    inUnorderedList = false;
+                }
+                processedLines.push(line);
+            }
+        }
+        // Close any remaining lists
+        if (inOrderedList)
+            processedLines.push('</ol>');
+        if (inUnorderedList)
+            processedLines.push('</ul>');
+        html = processedLines.join('\n');
+        // Convert line breaks: double newlines -> paragraph breaks, single newlines -> <br>
+        html = html.replace(/\n\n+/g, '</p>\n\n<p>');
+        html = html.replace(/\n/g, '<br>\n');
+        // Wrap content in paragraphs, but don't wrap lists
+        html = html.replace(/^(?!<[uo]l>|<\/[uo]l>|<li>)/gm, '<p>')
+            .replace(/(?<!<\/li>)$/gm, '</p>');
+        // Clean up paragraph tags around lists
+        html = html.replace(/<p>(<[uo]l>)/g, '$1');
+        html = html.replace(/(<\/[uo]l>)<\/p>/g, '$1');
+        html = html.replace(/<p><\/p>/g, '');
+        return html;
+    }
     async request(path, method = 'GET', body) {
         const url = `${this.baseUrl}/api${path}`;
         const headers = {
@@ -43,7 +120,9 @@ export class FreeScoutAPI {
         return this.request(`/conversations/${ticketId}/threads`, 'POST', body);
     }
     async createDraftReply(ticketId, text, userId) {
-        return this.addThread(ticketId, 'message', text, userId, 'draft');
+        // Convert Markdown formatting to HTML for proper display in FreeScout
+        const htmlText = this.markdownToHtml(text);
+        return this.addThread(ticketId, 'message', htmlText, userId, 'draft');
     }
     async updateConversation(ticketId, updates) {
         return this.request(`/conversations/${ticketId}`, 'PUT', updates);

package/dist/freescout-api.js.map

@@ -1 +1 @@
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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@verygoodplugins/mcp-freescout",
-  "version": "1.1.0",
+  "version": "1.1.1",
   "description": "MCP server for FreeScout ticket management and workflow automation",
   "main": "dist/index.js",
   "type": "module",