@verygoodplugins/mcp-freescout 1.0.0

package/dist/ticket-analyzer.js

@@ -0,0 +1,257 @@
+export class TicketAnalyzer {
+    analyzeConversation(conversation) {
+        const threads = conversation._embedded?.threads || [];
+        const customer = conversation._embedded?.customer;
+        const customerMessages = threads.filter(t => t.type === 'customer');
+        const teamNotes = threads.filter(t => t.type === 'note');
+        // Extract issue description from customer messages
+        const issueDescription = this.extractIssueDescription(customerMessages);
+        // Extract code snippets and error messages
+        const codeSnippets = this.extractCodeSnippets(threads);
+        const errorMessages = this.extractErrorMessages(threads);
+        // Check if tested by team
+        const testedByTeam = this.checkTestedByTeam(teamNotes);
+        // Extract attachments
+        const attachments = this.extractAttachments(threads);
+        // Analyze if it's a bug or third-party issue
+        const analysis = this.analyzeIssueType(issueDescription, threads);
+        return {
+            ticketId: conversation.id.toString(),
+            customerName: customer ? `${customer.first_name || ''} ${customer.last_name || ''}`.trim() : 'Unknown',
+            customerEmail: customer?.email || 'unknown@example.com',
+            issueDescription,
+            hasAttachments: attachments.length > 0,
+            attachments,
+            codeSnippets,
+            errorMessages,
+            isReproducible: testedByTeam || this.checkReproducible(threads),
+            testedByTeam,
+            isBug: analysis.isBug,
+            isThirdPartyIssue: analysis.isThirdParty,
+            rootCause: analysis.rootCause,
+            suggestedSolution: analysis.suggestedSolution,
+        };
+    }
+    extractIssueDescription(customerMessages) {
+        if (customerMessages.length === 0) {
+            return 'No customer messages found';
+        }
+        // Get the first customer message as the primary description
+        const firstMessage = customerMessages[0];
+        const description = this.stripHtml(firstMessage.body);
+        // Add any additional context from follow-up messages
+        const additionalContext = customerMessages
+            .slice(1)
+            .map(m => this.stripHtml(m.body))
+            .filter(text => text.length > 50) // Only include substantial messages
+            .join('\n\nAdditional context:\n');
+        return additionalContext ? `${description}\n\n${additionalContext}` : description;
+    }
+    extractCodeSnippets(threads) {
+        const snippets = [];
+        for (const thread of threads) {
+            const body = thread.body;
+            // Look for code blocks
+            const codeBlockMatches = body.matchAll(/<pre[^>]*>.*?<\/pre>/gs);
+            for (const match of codeBlockMatches) {
+                snippets.push(this.stripHtml(match[0]));
+            }
+            // Look for inline code
+            const inlineCodeMatches = body.matchAll(/<code[^>]*>.*?<\/code>/gs);
+            for (const match of inlineCodeMatches) {
+                const code = this.stripHtml(match[0]);
+                if (code.length > 20) { // Only include substantial code snippets
+                    snippets.push(code);
+                }
+            }
+            // Look for common code patterns in plain text
+            const lines = this.stripHtml(body).split('\n');
+            for (const line of lines) {
+                if (this.looksLikeCode(line)) {
+                    snippets.push(line.trim());
+                }
+            }
+        }
+        return [...new Set(snippets)]; // Remove duplicates
+    }
+    extractErrorMessages(threads) {
+        const errors = [];
+        const errorPatterns = [
+            /error[:\s]+(.+)/gi,
+            /exception[:\s]+(.+)/gi,
+            /warning[:\s]+(.+)/gi,
+            /fatal[:\s]+(.+)/gi,
+            /failed[:\s]+(.+)/gi,
+            /cannot\s+(.+)/gi,
+            /unable\s+to\s+(.+)/gi,
+            /undefined\s+(.+)/gi,
+            /null\s+(.+)/gi,
+        ];
+        for (const thread of threads) {
+            const text = this.stripHtml(thread.body);
+            for (const pattern of errorPatterns) {
+                const matches = text.matchAll(pattern);
+                for (const match of matches) {
+                    const error = match[0].trim();
+                    if (error.length > 10 && error.length < 500) {
+                        errors.push(error);
+                    }
+                }
+            }
+        }
+        return [...new Set(errors)];
+    }
+    checkTestedByTeam(teamNotes) {
+        const testKeywords = [
+            'tested',
+            'reproduced',
+            'confirmed',
+            'verified',
+            'replicated',
+            'able to reproduce',
+            'can reproduce',
+            'seeing the same',
+        ];
+        for (const note of teamNotes) {
+            const text = this.stripHtml(note.body).toLowerCase();
+            if (testKeywords.some(keyword => text.includes(keyword))) {
+                return true;
+            }
+        }
+        return false;
+    }
+    checkReproducible(threads) {
+        const reproducibleKeywords = [
+            'steps to reproduce',
+            'how to reproduce',
+            'reproduction steps',
+            'always happens',
+            'consistently',
+            'every time',
+        ];
+        for (const thread of threads) {
+            const text = this.stripHtml(thread.body).toLowerCase();
+            if (reproducibleKeywords.some(keyword => text.includes(keyword))) {
+                return true;
+            }
+        }
+        return false;
+    }
+    extractAttachments(threads) {
+        const attachments = [];
+        for (const thread of threads) {
+            if (thread.attachments && thread.attachments.length > 0) {
+                for (const attachment of thread.attachments) {
+                    attachments.push(`${attachment.file_name} (${attachment.mime_type})`);
+                }
+            }
+        }
+        return attachments;
+    }
+    analyzeIssueType(description, threads) {
+        const fullText = threads.map(t => this.stripHtml(t.body)).join('\n').toLowerCase();
+        // Check for third-party issues
+        const thirdPartyIndicators = [
+            'elementor',
+            'third-party plugin',
+            'another plugin',
+            'theme conflict',
+            'hosting limitation',
+            'server configuration',
+            'php version',
+            'wordpress core',
+        ];
+        const isThirdParty = thirdPartyIndicators.some(indicator => fullText.includes(indicator));
+        // Check if it's a feature request vs bug
+        const featureKeywords = [
+            'would be nice',
+            'feature request',
+            'enhancement',
+            'could you add',
+            'is it possible to',
+            'would like to',
+        ];
+        const isFeatureRequest = featureKeywords.some(keyword => fullText.includes(keyword));
+        // Check for configuration issues
+        const configKeywords = [
+            'settings',
+            'configuration',
+            'not configured',
+            'setup',
+            'installation',
+        ];
+        const isConfigIssue = configKeywords.some(keyword => fullText.includes(keyword));
+        return {
+            isBug: !isFeatureRequest && !isConfigIssue && !isThirdParty,
+            isThirdParty,
+            rootCause: isThirdParty ? 'Third-party plugin or system limitation' :
+                isConfigIssue ? 'Configuration or setup issue' :
+                    isFeatureRequest ? 'Feature request, not a bug' : undefined,
+            suggestedSolution: undefined,
+        };
+    }
+    stripHtml(html) {
+        return html
+            .replace(/<[^>]*>/g, ' ') // Remove HTML tags
+            .replace(/&nbsp;/g, ' ') // Replace &nbsp;
+            .replace(/&lt;/g, '<') // Replace &lt;
+            .replace(/&gt;/g, '>') // Replace &gt;
+            .replace(/&amp;/g, '&') // Replace &amp;
+            .replace(/&quot;/g, '"') // Replace &quot;
+            .replace(/&#39;/g, "'") // Replace &#39;
+            .replace(/\s+/g, ' ') // Normalize whitespace
+            .trim();
+    }
+    looksLikeCode(line) {
+        const codeIndicators = [
+            /^\s*\/\//, // Comments
+            /^\s*#/, // Comments or directives
+            /^\s*\*/, // Comments
+            /function\s+\w+/, // Function declarations
+            /class\s+\w+/, // Class declarations
+            /\$\w+/, // PHP variables
+            /\w+\s*\(\s*\)/, // Function calls
+            /\w+\s*=\s*.+/, // Assignments
+            /if\s*\(/, // Control structures
+            /for\s*\(/,
+            /while\s*\(/,
+            /return\s+/,
+            /import\s+/,
+            /require\s*\(/,
+            /include\s*\(/,
+        ];
+        return codeIndicators.some(pattern => pattern.test(line));
+    }
+    generateCustomerReply(analysis, fixDescription, isExplanatory = false) {
+        const customerFirstName = analysis.customerName.split(' ')[0] || 'there';
+        if (isExplanatory) {
+            return `Hi ${customerFirstName},
+
+Thanks for reporting this. After investigating, I've found that ${analysis.rootCause || 'this is expected behavior'}.
+
+${fixDescription || 'This is working as designed based on the current system architecture.'}
+
+Please let me know if you have any questions or if there's anything else I can help clarify!`;
+        }
+        if (!analysis.isBug) {
+            return `Hi ${customerFirstName},
+
+Thanks for reaching out. ${analysis.rootCause || 'After reviewing your request, this appears to be a configuration or feature request rather than a bug.'}
+
+${fixDescription || 'I can help you with the configuration, or we can consider this as a feature request for a future update.'}
+
+Please let me know how you'd like to proceed!`;
+        }
+        return `Hi ${customerFirstName},
+
+Thanks for reporting this. We were able to reproduce it on our end. We've implemented a fix that ${fixDescription || 'addresses the issue you reported'}.
+
+The fix has been submitted for review and will be included in the next plugin update. You'll receive the update through WordPress's automatic update system.
+
+Here's what was changed:
+- ${fixDescription || 'Fixed the reported issue'}
+
+Please let me know if you have any questions!`;
+    }
+}
+//# sourceMappingURL=ticket-analyzer.js.map

package/dist/ticket-analyzer.js.map

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package/dist/types.d.ts

@@ -0,0 +1,77 @@
+export interface FreeScoutThread {
+    id: number;
+    type: 'customer' | 'message' | 'note';
+    body: string;
+    created_by_customer: boolean;
+    created_at: string;
+    attachments?: Array<{
+        id: number;
+        file_name: string;
+        mime_type: string;
+        size: number;
+        url?: string;
+    }>;
+}
+export interface FreeScoutCustomer {
+    id: number;
+    email: string;
+    first_name?: string;
+    last_name?: string;
+    company?: string;
+    phone?: string;
+}
+export interface FreeScoutConversation {
+    id: number;
+    number: number;
+    subject: string;
+    status: 'active' | 'pending' | 'closed' | 'spam';
+    user_id: number | null;
+    customer_id: number;
+    mailbox_id: number;
+    created_at: string;
+    updated_at: string;
+    _embedded?: {
+        threads?: FreeScoutThread[];
+        customer?: FreeScoutCustomer;
+    };
+}
+export interface FreeScoutApiResponse<T> {
+    _embedded?: {
+        conversations?: T[];
+        threads?: FreeScoutThread[];
+        customer?: FreeScoutCustomer;
+    };
+    data?: T;
+    page?: {
+        size: number;
+        total_elements: number;
+        total_pages: number;
+        number: number;
+    };
+}
+export interface TicketAnalysis {
+    ticketId: string;
+    customerName: string;
+    customerEmail: string;
+    issueDescription: string;
+    hasAttachments: boolean;
+    attachments: string[];
+    codeSnippets: string[];
+    errorMessages: string[];
+    isReproducible: boolean;
+    testedByTeam: boolean;
+    suggestedSolution?: string;
+    isBug: boolean;
+    isThirdPartyIssue: boolean;
+    rootCause?: string;
+}
+export interface ImplementationPlan {
+    issue: string;
+    rootCause: string;
+    solution: string;
+    filesToModify: string[];
+    alternativeApproaches: string[];
+    hasBreakingChanges: boolean;
+    requiresDocumentationUpdate: boolean;
+}
+//# sourceMappingURL=types.d.ts.map

package/dist/types.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"types.d.ts","sourceRoot":"","sources":["../src/types.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,eAAe;IAC9B,EAAE,EAAE,MAAM,CAAC;IACX,IAAI,EAAE,UAAU,GAAG,SAAS,GAAG,MAAM,CAAC;IACtC,IAAI,EAAE,MAAM,CAAC;IACb,mBAAmB,EAAE,OAAO,CAAC;IAC7B,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,KAAK,CAAC;QAClB,EAAE,EAAE,MAAM,CAAC;QACX,SAAS,EAAE,MAAM,CAAC;QAClB,SAAS,EAAE,MAAM,CAAC;QAClB,IAAI,EAAE,MAAM,CAAC;QACb,GAAG,CAAC,EAAE,MAAM,CAAC;KACd,CAAC,CAAC;CACJ;AAED,MAAM,WAAW,iBAAiB;IAChC,EAAE,EAAE,MAAM,CAAC;IACX,KAAK,EAAE,MAAM,CAAC;IACd,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,KAAK,CAAC,EAAE,MAAM,CAAC;CAChB;AAED,MAAM,WAAW,qBAAqB;IACpC,EAAE,EAAE,MAAM,CAAC;IACX,MAAM,EAAE,MAAM,CAAC;IACf,OAAO,EAAE,MAAM,CAAC;IAChB,MAAM,EAAE,QAAQ,GAAG,SAAS,GAAG,QAAQ,GAAG,MAAM,CAAC;IACjD,OAAO,EAAE,MAAM,GAAG,IAAI,CAAC;IACvB,WAAW,EAAE,MAAM,CAAC;IACpB,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,MAAM,CAAC;IACnB,SAAS,CAAC,EAAE;QACV,OAAO,CAAC,EAAE,eAAe,EAAE,CAAC;QAC5B,QAAQ,CAAC,EAAE,iBAAiB,CAAC;KAC9B,CAAC;CACH;AAED,MAAM,WAAW,oBAAoB,CAAC,CAAC;IACrC,SAAS,CAAC,EAAE;QACV,aAAa,CAAC,EAAE,CAAC,EAAE,CAAC;QACpB,OAAO,CAAC,EAAE,eAAe,EAAE,CAAC;QAC5B,QAAQ,CAAC,EAAE,iBAAiB,CAAC;KAC9B,CAAC;IACF,IAAI,CAAC,EAAE,CAAC,CAAC;IACT,IAAI,CAAC,EAAE;QACL,IAAI,EAAE,MAAM,CAAC;QACb,cAAc,EAAE,MAAM,CAAC;QACvB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;KAChB,CAAC;CACH;AAED,MAAM,WAAW,cAAc;IAC7B,QAAQ,EAAE,MAAM,CAAC;IACjB,YAAY,EAAE,MAAM,CAAC;IACrB,aAAa,EAAE,MAAM,CAAC;IACtB,gBAAgB,EAAE,MAAM,CAAC;IACzB,cAAc,EAAE,OAAO,CAAC;IACxB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,YAAY,EAAE,MAAM,EAAE,CAAC;IACvB,aAAa,EAAE,MAAM,EAAE,CAAC;IACxB,cAAc,EAAE,OAAO,CAAC;IACxB,YAAY,EAAE,OAAO,CAAC;IACtB,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,KAAK,EAAE,OAAO,CAAC;IACf,iBAAiB,EAAE,OAAO,CAAC;IAC3B,SAAS,CAAC,EAAE,MAAM,CAAC;CACpB;AAED,MAAM,WAAW,kBAAkB;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,SAAS,EAAE,MAAM,CAAC;IAClB,QAAQ,EAAE,MAAM,CAAC;IACjB,aAAa,EAAE,MAAM,EAAE,CAAC;IACxB,qBAAqB,EAAE,MAAM,EAAE,CAAC;IAChC,kBAAkB,EAAE,OAAO,CAAC;IAC5B,2BAA2B,EAAE,OAAO,CAAC;CACtC"}

package/dist/types.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=types.js.map

package/dist/types.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"types.js","sourceRoot":"","sources":["../src/types.ts"],"names":[],"mappings":""}

package/package.json

@@ -0,0 +1,54 @@
+{
+  "name": "@verygoodplugins/mcp-freescout",
+  "version": "1.0.0",
+  "description": "MCP server for FreeScout ticket management and workflow automation",
+  "main": "dist/index.js",
+  "type": "module",
+  "bin": {
+    "mcp-freescout": "./dist/index.js"
+  },
+  "scripts": {
+    "build": "tsc",
+    "dev": "tsx watch src/index.ts",
+    "start": "node dist/index.js",
+    "test": "jest",
+    "lint": "eslint src/**/*.ts",
+    "format": "prettier --write src/**/*.ts",
+    "prepublishOnly": "npm run build"
+  },
+  "keywords": [
+    "mcp",
+    "mcp-server",
+    "modelcontextprotocol",
+    "freescout",
+    "helpdesk",
+    "ticket-management",
+    "workflow-automation"
+  ],
+  "author": "Very Good Plugins",
+  "license": "GPL-3.0",
+  "repository": {
+    "type": "git",
+    "url": "https://github.com/verygoodplugins/mcp-freescout.git"
+  },
+  "homepage": "https://github.com/verygoodplugins/mcp-freescout#readme",
+  "bugs": {
+    "url": "https://github.com/verygoodplugins/mcp-freescout/issues"
+  },
+  "dependencies": {
+    "@modelcontextprotocol/sdk": "^0.5.0",
+    "node-fetch": "^3.3.2",
+    "zod": "^3.22.4",
+    "dotenv": "^16.3.1"
+  },
+  "devDependencies": {
+    "@types/node": "^20.10.0",
+    "@typescript-eslint/eslint-plugin": "^6.13.0",
+    "@typescript-eslint/parser": "^6.13.0",
+    "eslint": "^8.54.0",
+    "jest": "^29.7.0",
+    "prettier": "^3.1.0",
+    "tsx": "^4.6.0",
+    "typescript": "^5.3.0"
+  }
+}