@velaro/mcp-server 0.6.63 → 0.6.64

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@velaro/mcp-server",
-  "version": "0.6.63",
+  "version": "0.6.64",
   "description": "Velaro MCP server — connect Claude and other AI agents directly to your Velaro account: KB, workflows, bots, conversations, contacts, routing, and more.",
   "type": "module",
   "bin": {

package/server.js

@@ -2555,7 +2555,7 @@ For multiSelect dynamic options: the variable named in dynamicOptionsVariable mu
   },
   {
     name: 'experience_impact_report',
-    description: 'Experience Impact report: shows how staffing and schedule adherence affect customer experience. Returns a 0-100 experience index (adherence 25, service level 30, missed-chat rate 20, CSAT 25), per-interval staffing vs chat demand (scheduled vs actual agents, missed chats, wait time, CSAT), per-agent rows, and plain-language insights. Scoped to the caller site.',
+    description: 'Experience Impact report: shows how staffing and schedule adherence affect customer experience. Returns a 0-100 experience index (adherence 25, service level 30, missed-chat rate 20, CSAT 25), per-interval staffing vs chat demand (scheduled vs actual agents, missed chats, wait time, CSAT), per-agent rows, a bot-vs-human breakdown (bot only, bot-to-human handoff, human only, with wait, missed, CSAT and bot containment rate), and plain-language insights. Scoped to the caller site.',
     inputSchema: {
       type: 'object',
       properties: {
@@ -7254,6 +7254,14 @@ async function handleTool(name, args) {
         ...(r.insights ?? []).map(i => `  [${i.severity}] ${i.text}`),
         `Intervals: ${(r.intervals ?? []).length} | Agents: ${(r.agents ?? []).length}`,
       ];
+      if (r.botVsHuman) {
+        const bh = r.botVsHuman;
+        lines.push(`Bots vs humans (bot containment ${bh.containmentRatePct}%)`);
+        for (const [label, k] of [['Bot only', 'botOnly'], ['Bot to human', 'handoff'], ['Human only', 'humanOnly']]) {
+          const x = bh[k] ?? {};
+          lines.push(`  ${label}: ${x.chats} chats | avg wait ${x.avgWaitSec}s | missed ${x.missed} | CSAT ${x.csatResponses ? x.csatAvg : '-'} (${x.csatResponses ?? 0})`);
+        }
+      }
       for (const a of r.agents ?? []) lines.push(`  ${a.name}: index ${a.experienceIndex} | adherence ${a.adherencePct}% | CSAT ${a.csatAvg ?? '-'} | handled ${a.handled}`);
       return lines.join('\n');
     }