npm - @velaro/mcp-server - Versions diffs - 0.1.0 → 0.6.8 - Mend

@velaro/mcp-server 0.1.0 → 0.6.8

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package/README.md CHANGED Viewed

@@ -1,20 +1,35 @@
 # @velaro/mcp-server
-Connect Claude, Claude Code, and other AI agents directly to your Velaro account via the [Model Context Protocol](https://modelcontextprotocol.io).
+**The only customer support platform with a native, self-updating MCP server.**
-## Quick Start
+Connect Claude, Claude Code, Claude Desktop, or any MCP-compatible AI agent directly to your Velaro account — knowledge base, workflows, conversation data, and 596 AI skills across 20+ commerce and CRM platforms.
 ```bash
 npx @velaro/mcp-server
 ```
-Set your MCP key (create one in Velaro Settings > API > MCP Keys):
+Set your key and go:
 ```bash
 VELARO_MCP_KEY=vel_live_... npx @velaro/mcp-server
 ```
-## Claude Code Setup
+---
+## Why Velaro MCP Is Different
+Most chat platforms require webhooks, custom API wrappers, or point-to-point integrations to give an AI agent access to customer data. Velaro ships a published npm package that turns Claude into a first-class operator of your entire support infrastructure — no wrapper code, no custom authentication layer, no waiting for an API integration to be built.
+- **One command install** — `npx @velaro/mcp-server` pulls the latest version automatically
+- **Hosted HTTP endpoint** — no Node.js required; point Claude Desktop at `https://velaro-admin-staging.azurewebsites.net/mcp` with a Bearer token
+- **Auto-updates** — the package is republished on every production deploy; `npx` always runs the latest
+- **596 AI skills** — Shopify, BigCommerce, WooCommerce, Magento, HubSpot, Salesforce, NetSuite, ServiceNow, Dynamics 365, SAP, Square, QuickBooks, Jobber, and more — all callable from within Claude
+- **25 built-in tools** — conversations, workflows, bots, contacts, agents, teams, routing rules, conversion tracking, and full KB management
+---
+## Quick Start
+### Claude Code
 Add to `~/.claude/settings.json`:
@@ -32,9 +47,9 @@ Add to `~/.claude/settings.json`:
 }
 ```
-## Claude Desktop Setup
+### Claude Desktop
-Add to `~/.claude/claude_desktop_config.json`:
+Add to `~/.config/claude/claude_desktop_config.json` (macOS: `~/Library/Application Support/Claude/claude_desktop_config.json`):
 ```json
 {
@@ -50,24 +65,218 @@ Add to `~/.claude/claude_desktop_config.json`:
 }
 ```
+### Hosted HTTP Endpoint (No Node Required)
+If you prefer not to run a local Node process, point directly at Velaro's hosted MCP endpoint:
+```json
+{
+  "mcpServers": {
+    "velaro": {
+      "url": "https://api-admin-us-east.velaro.com/mcp",
+      "headers": {
+        "Authorization": "Bearer vel_live_..."
+      }
+    }
+  }
+}
+```
+This works with any MCP client that supports HTTP/SSE transport — including Claude Desktop 0.8+.
+---
 ## Available Tools
-| Tool | Description |
+### Knowledge Base
+| Tool | What It Does |
 |------|-------------|
-| `kb_list_topics` | List all KB topics |
-| `kb_search_articles` | Search articles by term, topic, or publish status |
-| `kb_get_article` | Get full article content by ID |
-| `kb_create_article` | Create a new article |
-| `kb_update_article` | Update an existing article |
+| `kb_list_topics` | List all knowledge base topics |
+| `kb_search_articles` | Search articles by keyword, topic, or publish status |
+| `kb_get_article` | Retrieve full article content by ID |
+| `kb_create_article` | Create and optionally publish a new article |
+| `kb_update_article` | Update title, body, tags, or publish status |
 | `kb_delete_article` | Delete an article |
-## Auth
+### Conversations
+| Tool | What It Does |
+|------|-------------|
+| `conversation_list` | List recent conversations filtered by channel, status, or agent |
+| `conversation_get` | Get full details for a single conversation |
+| `conversation_search` | Search conversations by phone number or call SID |
+### Workflows
+| Tool | What It Does |
+|------|-------------|
+| `workflow_list` | List all workflows with enabled state and trigger type |
+| `workflow_get` | Get full workflow details by ID |
+| `workflow_toggle` | Enable or disable a workflow |
+### Bots & AI Configurations
+| Tool | What It Does |
+|------|-------------|
+| `bot_list` | List all bot/AI configurations for this site |
+| `bot_get` | Get full bot config including system prompt |
+| `bot_update_prompt` | Update a bot's system prompt |
+### Contacts
+| Tool | What It Does |
+|------|-------------|
+| `contact_search` | Search contacts by name, email, phone, or company |
+| `contact_get` | Get full contact details by ID |
+### Team & Routing
+| Tool | What It Does |
+|------|-------------|
+| `agent_list` | List agents with availability status; filter by team |
+| `team_list` | List all teams for this site |
+| `routing_list` | List all routing rules ordered by priority |
+| `routing_get` | Get routing rule details including rule and value JSON |
+### Site
+| Tool | What It Does |
+|------|-------------|
+| `site_info` | Get site settings, active channels, subscription features, and resource counts |
+### Live Operations
+| Tool | What It Does |
+|------|-------------|
+| `kpi_snapshot` | Real-time ops dashboard — agents online/available/busy, open/queued conversations, bot-active count, resolved today, queue wait times, top agents, channel breakdown, per-team coverage status |
+### Bot Diagnostics
+| Tool | What It Does |
+|------|-------------|
+| `bot_analytics_summary` | AI bot health — total skill calls, error count, success rate, top skill, training count |
+| `bot_skill_usage` | Per-skill call counts by integration + error counts — identifies over/underused skills and failing integrations |
+| `bot_recent_errors` | Last N AI skill errors with integration, message, and timestamp — for active troubleshooting |
+### Service Level
+| Tool | What It Does |
+|------|-------------|
+| `service_level_report` | SLA compliance per period — % within threshold, avg response time, avg handle time. Granularity: hour/day/week/month |
+### Reporting & Analytics
+| Tool | What It Does |
+|------|-------------|
+| `report_roi_summary` | Full ROI report — bot deflections, hours saved, cost savings, AI skill executions, resolution rate, response time, trends vs prior period, monthly breakdown, top skills by call count, channel breakdown |
+| `report_agent_utilization` | Per-agent stats — conversation count, avg handle time, active/away breakdown for any date range |
+| `report_campaign_performance` | Email campaign KPIs — open rate, click rate, delivery rate, complaint rate per campaign + aggregate totals |
+| `report_campaign_deliverability` | Deliverability health check — bounce rate, complaint rate, unsubscribe rate, open rate with traffic-light status and fix recommendations |
+| `report_campaign_monthly` | Month-by-month email volume for the last 12 months |
+| `report_audience_growth` | Total active contacts, net contacts (minus unsubscribes), month-by-month additions |
+### Conversion Tracking
+| Tool | What It Does |
+|------|-------------|
+| `conversion_list_goals` | List all conversion goals |
+| `conversion_create_goal` | Create a new conversion goal (URL, Shopify, Square, custom event) |
+| `conversion_get_report` | Get conversion attribution report — revenue, rates, timeline |
+More tools are added on every production release. Run `tools/list` to see the current full list from your Claude client.
+---
+## Getting Your API Key
+1. Log in to your Velaro admin at [admin.velaro.com](https://admin.velaro.com)
+2. Go to **Settings → API → MCP Keys**
+3. Click **Create Key** → give it a label (e.g. "Claude Code")
+4. Copy the `vel_live_...` key — it's shown once
+Keys are site-isolated: the key is bound to your Velaro account and can only read/write data for that account. You can create multiple keys and revoke them independently.
-- `VELARO_MCP_KEY=vel_live_...` — service key (create in Settings > API > MCP Keys)
-- `VELARO_JWT=<token>` — short-lived JWT from `velaro login` (dev use only)
+---
+## Auth Options
+| Variable | When to Use |
+|----------|-------------|
+| `VELARO_MCP_KEY=vel_live_...` | Production — create in Settings > API > MCP Keys |
+| `VELARO_JWT=<token>` | Development only — short-lived JWT from `velaro login` |
+---
 ## Staging / Custom API
 ```bash
 VELARO_ADMIN_API=https://velaro-admin-staging.azurewebsites.net VELARO_MCP_KEY=vel_live_... npx @velaro/mcp-server
 ```
+---
+## HTTP Mode (Self-Hosted)
+Run as an HTTP/SSE server instead of stdio — useful for shared deployments:
+```bash
+VELARO_MCP_MODE=http PORT=3000 VELARO_MCP_KEY=vel_live_... node server.js
+```
+Clients connect via `GET /mcp` (SSE stream) and `POST /mcp` (JSON-RPC 2.0).
+---
+## What You Can Do with Velaro + Claude
+Once connected, Claude has direct operator access to your support infrastructure:
+**Knowledge Base Management**
+> "Search my KB for any articles about refund policy and update them to reflect the new 30-day window we announced last week."
+**Workflow Diagnostics**
+> "List all my disabled workflows and tell me which ones are AI-enhanced so I can decide which to turn back on."
+**Bot Prompt Tuning**
+> "Read the current system prompt for bot #3 and rewrite it to be more concise and focus on checkout support."
+**Live Operations**
+> "Show me the last 20 open conversations on the SMS channel and tell me which agents have the most active chats right now."
+**Contact Lookup**
+> "Search for the contact with email orders@example.com and show me their full profile."
+**Routing Audit**
+> "List all routing rules in priority order — I want to review what fires before the 'Default Team' fallback."
+**Conversion Tracking**
+> "Create a conversion goal that fires when a customer hits /order-confirmed, with a 24-hour attribution window and $50 default value."
+**ROI & Analytics**
+> "Pull the last 30-day ROI report. How many conversations did the bot deflect, how many hours did that save, and which AI skills were called the most?"
+**Deliverability Monitoring**
+> "Check our email deliverability health — is our bounce rate or complaint rate in the red? What should we fix?"
+**Site Health Check**
+> "Give me a full site overview — active channels, agent count, workflow status, and which subscription features are enabled."
+Claude handles these operations natively. No exports, no copy-paste, no waiting for a developer.
+---
+## How It's Updated
+This package is automatically published to npm on every Velaro production deploy. When Velaro ships new tools or improves existing ones, your next `npx` invocation pulls the latest version automatically. You don't need to update a package.json or run `npm install`.
+If you want a pinned version for reproducible environments:
+```bash
+npx @velaro/mcp-server@0.1.0
+```
+---
+## Competitive Context
+Intercom, Zendesk, and Freshdesk do not publish MCP servers. Connecting Claude to those platforms requires building a custom MCP wrapper against their REST APIs, handling authentication yourself, and maintaining the integration as their APIs change.
+Velaro ships the MCP server, hosts it, auto-updates it, and publishes it to npm. The integration is one `npx` command.
+---
+## Links
+- [Velaro Admin](https://admin.velaro.com)
+- [Documentation](https://help.velaro.com)
+- [npm package](https://www.npmjs.com/package/@velaro/mcp-server)
+- [Source](https://github.com/velaro/velaro-admin/tree/master/mcp)
+- [MCP Specification](https://modelcontextprotocol.io)

package/package.json CHANGED Viewed

@@ -1,7 +1,7 @@
 {
   "name": "@velaro/mcp-server",
-  "version": "0.1.0",
-  "description": "Velaro MCP server — connect Claude and other AI agents directly to your Velaro KB and account.",
+  "version": "0.6.8",
+  "description": "Velaro MCP server — connect Claude and other AI agents directly to your Velaro account: KB, workflows, bots, conversations, contacts, routing, and more.",
   "type": "module",
   "bin": {
     "velaro-mcp": "server.js"
@@ -10,7 +10,7 @@
     "node": ">=18.0.0"
   },
   "dependencies": {
-    "@modelcontextprotocol/sdk": "^1.0.0"
+    "@modelcontextprotocol/sdk": "^1.30.0"
   },
   "scripts": {
     "start": "node server.js"
@@ -23,10 +23,21 @@
     "type": "git",
     "url": "https://github.com/velaro/velaro-admin"
   },
-  "keywords": ["velaro", "mcp", "knowledge-base", "claude", "ai", "model-context-protocol"],
+  "keywords": [
+    "velaro",
+    "mcp",
+    "knowledge-base",
+    "claude",
+    "ai",
+    "model-context-protocol",
+    "customer-support",
+    "workflows",
+    "conversations"
+  ],
   "license": "MIT",
   "files": [
     "server.js",
+    "server.json",
     "README.md"
   ]
 }