@utilia-os/widget 1.0.0

package/dist/utilia-widget.js

@@ -0,0 +1,2 @@
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e=this._listeners.indexOf(t);-1!==e&&this._listeners.splice(e,1)}toAbortSignal(){const t=new AbortController,e=e=>{t.abort(e)};return this.subscribe(e),t.signal.unsubscribe=()=>this.unsubscribe(e),t.signal}static source(){let e;return{token:new t(function(t){e=t}),cancel:e}}},se.isCancel=vt,se.VERSION=Zt,se.toFormData=Y,se.AxiosError=W,se.Cancel=se.CanceledError,se.all=function(t){return Promise.all(t)},se.spread=function(t){return function(e){return t.apply(null,e)}},se.isAxiosError=function(t){return $.isObject(t)&&!0===t.isAxiosError},se.mergeConfig=It,se.AxiosHeaders=xt,se.formToJSON=t=>ht($.isHTMLForm(t)?new FormData(t):t),se.getAdapter=Gt.getAdapter,se.HttpStatusCode=re,se.default=se;const{Axios:ae,AxiosError:oe,CanceledError:le,isCancel:ce,CancelToken:de,VERSION:ue,all:he,Cancel:pe,isAxiosError:me,spread:ge,toFormData:fe,AxiosHeaders:be,HttpStatusCode:ye,formToJSON:xe,getAdapter:we,mergeConfig:ve}=se;var Ee=class t extends Error{constructor(e,n){super(n),this.name="UtiliaSDKError",this.code=e,this.timestamp=new Date,Error.captureStackTrace&&Error.captureStackTrace(this,t)}toJSON(){return{name:this.name,code:this.code,message:this.message,timestamp:this.timestamp.toISOString()}}isRateLimited(){return"RATE_LIMITED"===this.code}isUnauthorized(){return"UNAUTHORIZED"===this.code}isRetryable(){return"RATE_LIMITED"===this.code||"NETWORK_ERROR"===this.code}},Ce=class{constructor(t){this.config={timeout:3e4,retryAttempts:3,debug:!1,...t},this.axios=se.create({baseURL:this.config.baseURL,timeout:this.config.timeout,headers:{"Content-Type":"application/json","X-Api-Key":this.config.apiKey}}),this.setupInterceptors()}setupInterceptors(){this.config.debug&&this.axios.interceptors.request.use(t=>{var e;return console.log("[UtiliaSDK] Request:",null==(e=t.method)?void 0:e.toUpperCase(),t.url),t}),this.config.debug&&this.axios.interceptors.response.use(t=>(console.log("[UtiliaSDK] Response:",t.status,t.config.url),t))}toSDKError(t){if(!t.response)return"ECONNABORTED"===t.code?new Ee("NETWORK_ERROR","Timeout: la solicitud excedio el tiempo limite"):new Ee("NETWORK_ERROR","Error de conexion: no se pudo conectar con el servidor");const e=t.response.status,n=t.response.data,i=(null==n?void 0:n.message)||(null==n?void 0:n.error)||t.message;switch(e){case 401:return new Ee("UNAUTHORIZED",i||"API Key invalida o faltante");case 403:return(null==i?void 0:i.toLowerCase().includes("rate limit"))?new Ee("RATE_LIMITED","Rate limit excedido. Intenta de nuevo mas tarde."):(null==i?void 0:i.toLowerCase().includes("origen"))?new Ee("FORBIDDEN","Origen no permitido por CORS"):new Ee("FORBIDDEN",i||"Acceso denegado");case 404:return new Ee("NOT_FOUND",i||"Recurso no encontrado");case 400:case 422:return new Ee("VALIDATION_ERROR",i||"Error de validacion en los datos enviados");case 429:return new Ee("RATE_LIMITED",i||"Rate limit excedido. Intenta de nuevo mas tarde.");case 500:case 502:case 503:case 504:return new Ee("UNKNOWN",i||"Error interno del servidor");default:return new Ee("UNKNOWN",i||`Error desconocido (HTTP ${e})`)}}isRetryableError(t){if(t instanceof oe){if(!t.response){return["ECONNABORTED","ECONNREFUSED","ECONNRESET","ETIMEDOUT","ENETUNREACH","ERR_NETWORK"].includes(t.code||"")}const e=t.response.status;return 429===e||e>=500}return!1}async executeWithRetry(t){let e;for(let i=0;i<this.config.retryAttempts;i++)try{return await t()}catch(n){if(e=n,!this.isRetryableError(n)){if(n instanceof oe)throw this.toSDKError(n);throw n}if(i<this.config.retryAttempts-1){const t=500*Math.pow(2,i);this.config.debug&&console.log(`[UtiliaSDK] Retry attempt ${i+1}/${this.config.retryAttempts-1}, waiting ${t}ms`),await this.sleep(t)}}if(e instanceof oe)throw this.toSDKError(e);throw e}sleep(t){return new Promise(e=>setTimeout(e,t))}async get(t,e){return this.executeWithRetry(async()=>(await this.axios.get(t,e)).data)}async post(t,e,n){return this.executeWithRetry(async()=>(await this.axios.post(t,e,n)).data)}async patch(t,e,n){return this.executeWithRetry(async()=>(await this.axios.patch(t,e,n)).data)}async put(t,e,n){return this.executeWithRetry(async()=>(await this.axios.put(t,e,n)).data)}async delete(t,e){return this.executeWithRetry(async()=>(await this.axios.delete(t,e)).data)}async postForm(t,e,n){return this.executeWithRetry(async()=>(await this.axios.post(t,e,{headers:{"Content-Type":"multipart/form-data"},onUploadProgress:n?t=>{const e=Math.round(100*t.loaded/(t.total||1));n(e)}:void 0})).data)}},Ae=5,Se=500,ke=10,Re=1,Ne=5e3,Te=255,Oe=255,Ie=2048;function Le(t,e,n,i){if(void 0!==n&&t.length<n)throw new Ee("VALIDATION_ERROR",`${e} must be at least ${n} characters long (got ${t.length})`);if(void 0!==i&&t.length>i)throw new Ee("VALIDATION_ERROR",`${e} must be at most ${i} characters long (got ${t.length})`)}function De(t,e){if(null==t)throw new Ee("VALIDATION_ERROR",`${e} is required`);if("string"==typeof t&&0===t.trim().length)throw new Ee("VALIDATION_ERROR",`${e} must not be empty`)}var Ue=class{constructor(t){this.basePath="/external/v1/files",this.client=t}async upload(t,e){(null==e?void 0:e.name)&&Le(e.name,"file name",void 0,Te);const n=new FormData;return t instanceof Blob&&!(t instanceof File)?n.append("file",t,(null==e?void 0:e.name)||"file"):n.append("file",t),(null==e?void 0:e.name)&&n.append("name",e.name),(null==e?void 0:e.metadata)&&n.append("metadata",JSON.stringify(e.metadata)),this.client.postForm(`${this.basePath}/upload`,n,null==e?void 0:e.onProgress)}async getUrl(t){return(await this.client.get(`${this.basePath}/${t}/url`)).url}async getQuota(){return this.client.get(`${this.basePath}/quota`)}},Pe=class{constructor(t){this.basePath="/external/v1/tickets",this.client=t}async create(t){return De(t.title,"title"),Le(t.title,"title",Ae,Se),De(t.description,"description"),Le(t.description,"description",ke),this.client.post(this.basePath,t)}async list(t,e){const n=await this.client.get(this.basePath,{params:{userId:t,...e}});return{data:n.tickets,pagination:n.pagination}}async get(t,e){return this.client.get(`${this.basePath}/${t}`,{params:{userId:e}})}async getUnreadCount(t){return this.client.get(`${this.basePath}/unread-count`,{params:{userId:t}})}async addMessage(t,e,n){return De(n.content,"content"),Le(n.content,"content",Re,Ne),this.client.post(`${this.basePath}/${t}/messages`,n,{params:{userId:e}})}async close(t,e){await this.client.patch(`${this.basePath}/${t}/close`,null,{params:{userId:e}})}async reopen(t,e){await this.client.patch(`${this.basePath}/${t}/reopen`,null,{params:{userId:e}})}},Fe=class{constructor(t){this.basePath="/external/v1/users",this.client=t}async identify(t){if(De(t.externalId,"externalId"),Le(t.externalId,"externalId",void 0,Oe),void 0!==t.email&&null!==t.email&&(e=t.email,!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(e)))throw new Ee("VALIDATION_ERROR",`Invalid email format: "${t.email}"`);var e;if(void 0!==t.avatarUrl&&null!==t.avatarUrl){if(!function(t){try{return new URL(t),!0}catch{return!1}}(t.avatarUrl))throw new Ee("VALIDATION_ERROR",`Invalid avatar URL: "${t.avatarUrl}"`);Le(t.avatarUrl,"avatarUrl",void 0,Ie)}return this.client.post(`${this.basePath}/identify`,t)}async list(t=1,e=20){const n=await this.client.get(this.basePath,{params:{page:t,limit:e}});return{data:n.users,pagination:n.pagination}}},Be=class{constructor(t){this.basePath="/external/v1/tickets",this.client=t}async requestSuggestions(t){return this.client.post(`${this.basePath}/ai-suggest`,t)}async getSuggestionsStatus(t){return this.client.get(`${this.basePath}/ai-suggest/${t}`)}async transcribe(t,e){return this.client.post(`${this.basePath}/ai-transcribe`,{audioBase64:t,audioFilename:e})}async getSuggestions(t,e={}){const{pollInterval:n=1e3,maxWait:i=6e4,onProgress:r}=e,{jobId:s}=await this.requestSuggestions(t),a=Date.now();for(;Date.now()-a<i;){const t=await this.getSuggestionsStatus(s);if(r&&void 0!==t.progress&&r(t.progress),"completed"===t.status)return t.result;if("failed"===t.status)throw new Error(t.error||"Error al generar sugerencias");if("not_found"===t.status)throw new Error("Job no encontrado");await this.sleep(n)}throw new Error("Timeout: el job excedio el tiempo maximo de espera")}async trackAiAction(t){return this.client.post(`${this.basePath}/ai-track-action`,t)}sleep(t){return new Promise(e=>setTimeout(e,t))}},je=class{constructor(t){const e=new Ce(t);this.files=new Ue(e),this.tickets=new Pe(e),this.users=new Fe(e),this.ai=new Be(e)}};function _e(t){return{OPEN:"Abierto",IN_REVIEW:"En revision",RESOLVED:"Resuelto",CLOSED:"Cerrado"}[t]||t}function ze(t){return t.toLowerCase().replace("_","-")}class Me{constructor(t,e,n,i){this.tickets=[],this.isLoading=!0,this.error=null,this.container=t,this.sdk=e,this.userId=n,this.onSelect=i,this.loadTickets()}async loadTickets(){try{const t=await this.sdk.tickets.list(this.userId,{limit:20});this.tickets=t.data,this.error=null}catch(t){console.error("[UtiliaWidget] Error loading tickets:",t),this.error="Error al cargar los tickets"}finally{this.isLoading=!1,this.render()}}render(){this.container.replaceChildren(),this.isLoading?this.renderLoading():this.error?this.renderError():0!==this.tickets.length?this.renderTicketList():this.renderEmpty()}renderLoading(){const t=document.createElement("div");t.className="utilia-loading";const e=document.createElement("span");e.className="utilia-spinner",t.appendChild(e),this.container.appendChild(t)}renderError(){const t=document.createElement("div");t.className="utilia-error",t.textContent=this.error||"Error desconocido",this.container.appendChild(t)}renderEmpty(){const t=document.createElement("div");t.className="utilia-empty";const e=document.createElementNS("http://www.w3.org/2000/svg","svg");e.setAttribute("class","utilia-empty-icon"),e.setAttribute("viewBox","0 0 24 24"),e.setAttribute("fill","none"),e.setAttribute("stroke","currentColor"),e.setAttribute("stroke-width","1.5");const n=document.createElementNS("http://www.w3.org/2000/svg","path");n.setAttribute("d","M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"),e.appendChild(n),t.appendChild(e);const i=document.createElement("p");i.textContent="No tienes tickets aun",t.appendChild(i);const r=document.createElement("p");r.className="utilia-empty-text",r.textContent="Crea uno nuevo usando el boton +",t.appendChild(r),this.container.appendChild(t)}renderTicketList(){for(const t of this.tickets){const e=this.createTicketItem(t);this.container.appendChild(e)}}createTicketItem(t){const e=document.createElement("div");e.className="utilia-ticket-item",e.dataset.ticketId=t.id;const n=document.createElement("div");n.className="utilia-ticket-title",n.textContent=t.title,e.appendChild(n);const i=document.createElement("div");i.className="utilia-ticket-meta";const r=document.createElement("span");r.className=`utilia-ticket-badge ${ze(t.status)}`,r.textContent=_e(t.status),i.appendChild(r);const s=document.createElement("span");if(s.textContent=t.ticketKey,i.appendChild(s),t.unreadByExternal>0){const e=document.createElement("span");e.className="utilia-unread",e.textContent=`${t.unreadByExternal} nuevo${t.unreadByExternal>1?"s":""}`,i.appendChild(e)}return e.appendChild(i),e.addEventListener("click",()=>{this.onSelect(t.id)}),e}}class qe{constructor(t={}){this.mediaRecorder=null,this.audioChunks=[],this.stream=null,this.state="idle",this.callbacks=t}static isSupported(){return"undefined"!=typeof navigator&&void 0!==navigator.mediaDevices&&"function"==typeof navigator.mediaDevices.getUserMedia&&void 0!==window.MediaRecorder}getState(){return this.state}async start(){if("idle"!==this.state)throw new Error("Ya hay una grabacion en curso");if(!qe.isSupported())throw new Error("Tu navegador no soporta grabacion de audio");try{this.setState("recording"),this.stream=await navigator.mediaDevices.getUserMedia({audio:{echoCancellation:!0,noiseSuppression:!0}});const t=this.getSupportedMimeType();this.mediaRecorder=new MediaRecorder(this.stream,{mimeType:t}),this.audioChunks=[],this.mediaRecorder.ondataavailable=t=>{t.data.size>0&&this.audioChunks.push(t.data)},this.mediaRecorder.onerror=t=>{this.handleError(new Error("Error durante la grabacion"))},this.mediaRecorder.start(100)}catch(t){if(this.cleanup(),this.setState("idle"),t instanceof DOMException&&"NotAllowedError"===t.name)throw new Error("Permiso de microfono denegado");throw new Error("No se pudo acceder al microfono")}}async stop(){if("recording"!==this.state||!this.mediaRecorder)throw new Error("No hay grabacion activa");return this.setState("processing"),new Promise((t,e)=>{this.mediaRecorder?(this.mediaRecorder.onstop=async()=>{var n;try{const e=(null==(n=this.mediaRecorder)?void 0:n.mimeType)||"audio/webm",i=new Blob(this.audioChunks,{type:e}),r=await this.blobToBase64(i),s=this.getExtensionFromMimeType(e),a=`recording-${Date.now()}.${s}`;this.cleanup(),this.setState("idle"),t({base64:r,filename:a,mimeType:e})}catch(i){this.cleanup(),this.setState("idle"),e(i)}},this.mediaRecorder.stop()):e(new Error("MediaRecorder no disponible"))})}cancel(){this.mediaRecorder&&"recording"===this.state&&this.mediaRecorder.stop(),this.cleanup(),this.setState("idle")}blobToBase64(t){return new Promise((e,n)=>{const i=new FileReader;i.onloadend=()=>{const t=i.result.split(",")[1];e(t)},i.onerror=()=>n(new Error("Error al leer el audio")),i.readAsDataURL(t)})}getSupportedMimeType(){const t=["audio/webm;codecs=opus","audio/webm","audio/mp4","audio/ogg;codecs=opus"];for(const e of t)if(MediaRecorder.isTypeSupported(e))return e;return"audio/webm"}getExtensionFromMimeType(t){return t.includes("webm")?"webm":t.includes("mp4")?"mp4":t.includes("ogg")?"ogg":"webm"}setState(t){var e,n;this.state=t,null==(n=(e=this.callbacks).onStateChange)||n.call(e,t)}handleError(t){var e,n;this.cleanup(),this.setState("idle"),null==(n=(e=this.callbacks).onError)||n.call(e,t)}cleanup(){this.stream&&(this.stream.getTracks().forEach(t=>t.stop()),this.stream=null),this.mediaRecorder=null,this.audioChunks=[]}}class $e{constructor(t,e,n,i){this.ALLOWED_TYPES=["image/jpeg","image/png","image/gif","image/webp","application/pdf","application/msword","application/vnd.openxmlformats-officedocument.wordprocessingml.document","application/vnd.ms-excel","application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","text/plain","text/csv"],this.container=t,this.sdk=e,this.onChange=n,this.maxFiles=(null==i?void 0:i.maxFiles)||5,this.maxSizeBytes=(null==i?void 0:i.maxSizeBytes)||10485760,this.state={files:[],pendingFiles:[],error:null},this.render()}getFileIds(){return this.state.files.map(t=>t.id)}reset(){this.state={files:[],pendingFiles:[],error:null},this.render()}render(){this.container.replaceChildren();const t=document.createElement("div");t.className="utilia-drop-zone",t.addEventListener("dragover",t=>this.handleDragOver(t)),t.addEventListener("dragleave",()=>this.handleDragLeave(t)),t.addEventListener("drop",e=>this.handleDrop(e,t)),t.addEventListener("click",()=>this.triggerFileSelect());const e=this.createUploadIcon();t.appendChild(e);const n=document.createElement("span");n.className="utilia-drop-text",n.textContent="Arrastra archivos aqui o haz clic para seleccionar",t.appendChild(n);const i=document.createElement("span");i.className="utilia-drop-hint",i.textContent=`Max ${this.maxFiles} archivos, ${this.formatBytes(this.maxSizeBytes)} cada uno`,t.appendChild(i),this.container.appendChild(t);const r=document.createElement("input");if(r.type="file",r.multiple=!0,r.accept=this.ALLOWED_TYPES.join(","),r.style.display="none",r.id="utilia-file-input",r.addEventListener("change",t=>this.handleFileSelect(t)),this.container.appendChild(r),this.state.files.length>0||this.state.pendingFiles.length>0){const t=document.createElement("div");t.className="utilia-file-list";for(const e of this.state.files)t.appendChild(this.createFileItem(e));for(const e of this.state.pendingFiles)t.appendChild(this.createPendingItem(e));this.container.appendChild(t)}if(this.state.error){const t=document.createElement("div");t.className="utilia-file-error",t.textContent=this.state.error,this.container.appendChild(t)}}createFileItem(t){const e=document.createElement("div");e.className="utilia-file-item";const n=document.createElement("div");n.className="utilia-file-info";const i=document.createElement("span");i.className="utilia-file-name",i.textContent=t.originalName,n.appendChild(i);const r=document.createElement("span");r.className="utilia-file-size",r.textContent=this.formatBytes(t.size),n.appendChild(r),e.appendChild(n);const s=document.createElement("button");return s.type="button",s.className="utilia-file-remove",s.textContent="×",s.addEventListener("click",()=>this.removeFile(t.id)),e.appendChild(s),e}createPendingItem(t){const e=document.createElement("div");e.className="utilia-file-item pending";const n=document.createElement("div");n.className="utilia-file-info";const i=document.createElement("span");if(i.className="utilia-file-name",i.textContent=t.file.name,n.appendChild(i),t.error){const e=document.createElement("span");e.className="utilia-file-error-inline",e.textContent=t.error,n.appendChild(e)}else{const e=document.createElement("div");e.className="utilia-file-progress";const i=document.createElement("div");i.className="utilia-file-progress-bar",i.style.width=`${t.progress}%`,e.appendChild(i),n.appendChild(e)}return e.appendChild(n),e}createUploadIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2"),t.setAttribute("class","utilia-upload-icon");const e=document.createElementNS("http://www.w3.org/2000/svg","path");e.setAttribute("d","M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"),t.appendChild(e);const n=document.createElementNS("http://www.w3.org/2000/svg","polyline");n.setAttribute("points","17 8 12 3 7 8"),t.appendChild(n);const i=document.createElementNS("http://www.w3.org/2000/svg","line");return i.setAttribute("x1","12"),i.setAttribute("y1","3"),i.setAttribute("x2","12"),i.setAttribute("y2","15"),t.appendChild(i),t}handleDragOver(t){t.preventDefault(),t.stopPropagation();t.currentTarget.classList.add("drag-over")}handleDragLeave(t){t.classList.remove("drag-over")}handleDrop(t,e){var n;t.preventDefault(),t.stopPropagation(),e.classList.remove("drag-over");const i=null==(n=t.dataTransfer)?void 0:n.files;i&&this.processFiles(Array.from(i))}triggerFileSelect(){const t=this.container.querySelector("#utilia-file-input");null==t||t.click()}handleFileSelect(t){const e=t.target;e.files&&(this.processFiles(Array.from(e.files)),e.value="")}async processFiles(t){this.state.error=null;if(this.state.files.length+t.length>this.maxFiles)return this.state.error=`Maximo ${this.maxFiles} archivos permitidos`,void this.render();const e=[];for(const i of t){if(!this.ALLOWED_TYPES.includes(i.type))return this.state.error=`Tipo de archivo no permitido: ${i.name}`,void this.render();if(i.size>this.maxSizeBytes)return this.state.error=`Archivo muy grande: ${i.name} (max ${this.formatBytes(this.maxSizeBytes)})`,void this.render();e.push(i)}for(const i of e){const t=Math.random().toString(36).substring(7);this.state.pendingFiles.push({id:t,file:i,progress:0})}this.render();for(const i of[...this.state.pendingFiles])try{const t=await this.sdk.files.upload(i.file,{onProgress:t=>{const e=this.state.pendingFiles.findIndex(t=>t.id===i.id);e>=0&&(this.state.pendingFiles[e].progress=t,this.render())}});this.state.files.push(t),this.state.pendingFiles=this.state.pendingFiles.filter(t=>t.id!==i.id),this.render(),this.notifyChange()}catch(n){const t=this.state.pendingFiles.findIndex(t=>t.id===i.id);t>=0&&(this.state.pendingFiles[t].error=n instanceof Error?n.message:"Error al subir",this.render())}}removeFile(t){this.state.files=this.state.files.filter(e=>e.id!==t),this.render(),this.notifyChange()}notifyChange(){this.onChange(this.getFileIds())}formatBytes(t){if(0===t)return"0 B";const e=Math.floor(Math.log(t)/Math.log(1024));return parseFloat((t/Math.pow(1024,e)).toFixed(1))+" "+["B","KB","MB","GB"][e]}}class We{constructor(t,e,n,i){this.isSubmitting=!1,this.error=null,this.audioRecorder=null,this.recorderState="idle",this.isLoadingAi=!1,this.aiProgress=0,this.aiError=null,this.pendingSuggestions=null,this.analyticsEventId=null,this.suggestionDecisions={},this.suggestionsReceivedAt=0,this.aiTextInput="",this.fileUpload=null,this.attachmentIds=[],this.titleInput=null,this.descriptionTextarea=null,this.categorySelect=null,this.prioritySelect=null,this.container=t,this.sdk=e,this.config=n,this.onSuccess=i,qe.isSupported()&&(this.audioRecorder=new qe({onStateChange:t=>{this.recorderState=t,this.updateRecordButton()},onError:t=>{this.aiError=t.message,this.render()}})),this.render()}render(){this.container.replaceChildren();const t=document.createElement("form");t.className="utilia-form",t.id="utilia-ticket-form",t.appendChild(this.createAiSection());const e=this.createFormGroup("Titulo *",this.createInput("text","title","Describe brevemente tu problema",!0,5,500));this.titleInput=e.querySelector("input"),t.appendChild(e);const n=this.createFormGroup("Descripcion *",this.createTextarea("description","Proporciona mas detalles sobre tu problema...",!0,10));this.descriptionTextarea=n.querySelector("textarea"),t.appendChild(n);const i=this.createFormGroup("Categoria",this.createSelect("category",[{value:"CONSULTA",label:"Consulta"},{value:"BUG",label:"Bug / Problema"},{value:"SUGERENCIA",label:"Sugerencia"}],this.config.defaultCategory||"CONSULTA"));this.categorySelect=i.querySelector("select"),t.appendChild(i);const r=this.createFormGroup("Prioridad",this.createSelect("priority",[{value:"BAJA",label:"Baja"},{value:"MEDIA",label:"Media"},{value:"ALTA",label:"Alta"},{value:"CRITICA",label:"Critica"}],this.config.defaultPriority||"MEDIA"));this.prioritySelect=r.querySelector("select"),t.appendChild(r);const s=document.createElement("div");s.className="utilia-form-group";const a=document.createElement("label");a.className="utilia-label",a.textContent="Archivos adjuntos (opcional)",s.appendChild(a);const o=document.createElement("div");if(o.id="utilia-file-upload",s.appendChild(o),t.appendChild(s),setTimeout(()=>{const e=t.querySelector("#utilia-file-upload");e&&!this.fileUpload&&(this.fileUpload=new $e(e,this.sdk,t=>{this.attachmentIds=t}))},0),this.error){const e=document.createElement("div");e.className="utilia-error",e.textContent=this.error,t.appendChild(e)}const l=document.createElement("button");l.type="submit",l.className="utilia-btn utilia-btn-primary",l.style.width="100%",l.disabled=this.isSubmitting||this.isLoadingAi,l.textContent=this.isSubmitting?"Enviando...":"Enviar ticket",t.appendChild(l),t.addEventListener("submit",t=>this.handleSubmit(t)),this.container.appendChild(t)}createAiSection(){const t=document.createElement("div");t.className="utilia-ai-section";const e=document.createElement("div");e.className="utilia-ai-header";const n=document.createElement("span");n.className="utilia-ai-label",n.textContent="Asistente IA",e.appendChild(n),t.appendChild(e);const i=document.createElement("p");i.className="utilia-ai-desc",i.textContent=qe.isSupported()?"Describe tu problema con texto o graba un audio y la IA completara el formulario.":"Describe tu problema y la IA completara el formulario por ti.",t.appendChild(i);const r=document.createElement("div");r.className="utilia-ai-input-group";const s=document.createElement("textarea");s.className="utilia-ai-textarea",s.placeholder="Describe tu problema aqui...",s.disabled=this.isLoadingAi||"recording"===this.recorderState,s.value=this.aiTextInput,s.addEventListener("input",()=>{this.aiTextInput=s.value}),r.appendChild(s);const a=document.createElement("button");if(a.type="button",a.className="utilia-btn utilia-btn-primary utilia-ai-generate-btn",a.textContent="Generar",a.disabled=this.isLoadingAi||"recording"===this.recorderState,a.addEventListener("click",()=>this.processTextWithAi()),r.appendChild(a),t.appendChild(r),qe.isSupported()){const e=document.createElement("div");e.className="utilia-ai-controls",e.style.marginTop="8px";const n=document.createElement("button");n.type="button",n.className="utilia-record-btn",n.id="utilia-record-btn",n.disabled=this.isLoadingAi,this.updateRecordButtonContent(n),n.addEventListener("click",()=>this.handleRecordClick()),e.appendChild(n),t.appendChild(e)}if(this.isLoadingAi){const e=document.createElement("div");e.className="utilia-ai-loading";const n=document.createElement("span");n.className="utilia-spinner utilia-spinner-small",e.appendChild(n);const i=document.createElement("span");i.textContent=this.aiProgress>0?`Procesando... ${this.aiProgress}%`:"Procesando...",e.appendChild(i),t.appendChild(e)}if(this.aiError){const e=document.createElement("div");e.className="utilia-ai-error",e.textContent=this.aiError,t.appendChild(e)}return this.pendingSuggestions&&t.appendChild(this.createSuggestionsReview()),t}updateRecordButtonContent(t){t.replaceChildren();const e=this.createMicrophoneIcon();t.appendChild(e);const n=document.createElement("span");switch(this.recorderState){case"recording":t.classList.add("recording"),n.textContent="Detener grabacion";break;case"processing":t.classList.remove("recording"),n.textContent="Procesando...";break;default:t.classList.remove("recording"),n.textContent="Grabar audio"}t.appendChild(n)}updateRecordButton(){const t=this.container.querySelector("#utilia-record-btn");t&&this.updateRecordButtonContent(t)}createMicrophoneIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2"),t.setAttribute("class","utilia-mic-icon");const e=document.createElementNS("http://www.w3.org/2000/svg","path");e.setAttribute("d","M12 1a3 3 0 0 0-3 3v8a3 3 0 0 0 6 0V4a3 3 0 0 0-3-3z"),t.appendChild(e);const n=document.createElementNS("http://www.w3.org/2000/svg","path");n.setAttribute("d","M19 10v2a7 7 0 0 1-14 0v-2"),t.appendChild(n);const i=document.createElementNS("http://www.w3.org/2000/svg","line");i.setAttribute("x1","12"),i.setAttribute("y1","19"),i.setAttribute("x2","12"),i.setAttribute("y2","23"),t.appendChild(i);const r=document.createElementNS("http://www.w3.org/2000/svg","line");return r.setAttribute("x1","8"),r.setAttribute("y1","23"),r.setAttribute("x2","16"),r.setAttribute("y2","23"),t.appendChild(r),t}async handleRecordClick(){if(this.audioRecorder)if(this.aiError=null,"idle"===this.recorderState)try{await this.audioRecorder.start()}catch(t){this.aiError=t instanceof Error?t.message:"Error al grabar",this.render()}else if("recording"===this.recorderState)try{const t=await this.audioRecorder.stop();await this.processAudioWithAi(t)}catch(t){this.aiError=t instanceof Error?t.message:"Error al procesar audio",this.render()}}async processAudioWithAi(t){var e,n,i,r;this.isLoadingAi=!0,this.aiProgress=0,this.render();try{const s={};(null==(e=this.titleInput)?void 0:e.value)&&(s.title=this.titleInput.value),(null==(n=this.descriptionTextarea)?void 0:n.value)&&(s.description=this.descriptionTextarea.value),(null==(i=this.categorySelect)?void 0:i.value)&&(s.category=this.categorySelect.value),(null==(r=this.prioritySelect)?void 0:r.value)&&(s.priority=this.prioritySelect.value);const a=await this.sdk.ai.getSuggestions({userId:this.config.userId,audioBase64:t.base64,audioFilename:t.filename,existingFields:Object.keys(s).length>0?s:void 0},{pollInterval:800,maxWait:6e4,onProgress:t=>{this.aiProgress=t,this.updateLoadingText()}});if(null==a?void 0:a.suggestions){this.pendingSuggestions=a.suggestions,this.analyticsEventId=a.analyticsEventId||null,this.suggestionsReceivedAt=Date.now(),this.suggestionDecisions={};for(const t of Object.keys(a.suggestions))a.suggestions[t]&&(this.suggestionDecisions[t]="accepted")}this.isLoadingAi=!1,this.render()}catch(s){this.isLoadingAi=!1,this.aiError=s instanceof Error?s.message:"Error al obtener sugerencias",this.render()}}updateLoadingText(){const t=this.container.querySelector(".utilia-ai-loading span:last-child");t&&(t.textContent=`Procesando... ${this.aiProgress}%`)}async processTextWithAi(){var t,e,n,i;if(this.aiTextInput.trim()){this.isLoadingAi=!0,this.aiProgress=0,this.aiError=null,this.render();try{const r={};(null==(t=this.titleInput)?void 0:t.value)&&(r.title=this.titleInput.value),(null==(e=this.descriptionTextarea)?void 0:e.value)&&(r.description=this.descriptionTextarea.value),(null==(n=this.categorySelect)?void 0:n.value)&&(r.category=this.categorySelect.value),(null==(i=this.prioritySelect)?void 0:i.value)&&(r.priority=this.prioritySelect.value);const s=await this.sdk.ai.getSuggestions({userId:this.config.userId,text:this.aiTextInput.trim(),existingFields:Object.keys(r).length>0?r:void 0},{pollInterval:800,maxWait:6e4,onProgress:t=>{this.aiProgress=t,this.updateLoadingText()}});if(null==s?void 0:s.suggestions){this.pendingSuggestions=s.suggestions,this.analyticsEventId=s.analyticsEventId||null,this.suggestionsReceivedAt=Date.now(),this.suggestionDecisions={};for(const t of Object.keys(s.suggestions))s.suggestions[t]&&(this.suggestionDecisions[t]="accepted")}this.isLoadingAi=!1,this.render()}catch(r){this.isLoadingAi=!1,this.aiError=r instanceof Error?r.message:"Error al obtener sugerencias",this.render()}}}createCheckIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2");const e=document.createElementNS("http://www.w3.org/2000/svg","polyline");return e.setAttribute("points","20 6 9 17 4 12"),t.appendChild(e),t}createXIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2");const e=document.createElementNS("http://www.w3.org/2000/svg","line");e.setAttribute("x1","18"),e.setAttribute("y1","6"),e.setAttribute("x2","6"),e.setAttribute("y2","18"),t.appendChild(e);const n=document.createElementNS("http://www.w3.org/2000/svg","line");return n.setAttribute("x1","6"),n.setAttribute("y1","6"),n.setAttribute("x2","18"),n.setAttribute("y2","18"),t.appendChild(n),t}createSuggestionsReview(){const t=document.createElement("div");t.className="utilia-ai-suggestions";const e=document.createElement("div");e.className="utilia-ai-suggestions-header",e.textContent="Sugerencias de IA",t.appendChild(e);const n={title:"Titulo",description:"Descripcion",category:"Categoria",priority:"Prioridad"};if(this.pendingSuggestions)for(const[a,o]of Object.entries(n)){const e=this.pendingSuggestions[a];if(!e)continue;const n=document.createElement("div");n.className="utilia-suggestion-item";const i=document.createElement("div");i.className="utilia-suggestion-field";const r=document.createElement("div");r.className="utilia-suggestion-field-name",r.textContent=o,i.appendChild(r);const s=document.createElement("div");s.className="utilia-suggestion-value",s.textContent="description"===a&&e.length>80?e.substring(0,80)+"...":e,i.appendChild(s),n.appendChild(i);const l=document.createElement("div");l.className="utilia-suggestion-actions";const c=document.createElement("button");c.type="button",c.className="utilia-suggestion-btn accept","accepted"===this.suggestionDecisions[a]&&c.classList.add("active"),c.appendChild(this.createCheckIcon()),c.addEventListener("click",()=>{this.suggestionDecisions[a]="accepted",c.classList.add("active"),d.classList.remove("active")}),l.appendChild(c);const d=document.createElement("button");d.type="button",d.className="utilia-suggestion-btn reject","rejected"===this.suggestionDecisions[a]&&d.classList.add("active"),d.appendChild(this.createXIcon()),d.addEventListener("click",()=>{this.suggestionDecisions[a]="rejected",d.classList.add("active"),c.classList.remove("active")}),l.appendChild(d),n.appendChild(l),t.appendChild(n)}const i=document.createElement("div");i.className="utilia-suggestions-footer";const r=document.createElement("button");r.type="button",r.className="utilia-btn utilia-btn-primary",r.textContent="Aplicar seleccion",r.addEventListener("click",()=>this.handleAcceptSuggestions()),i.appendChild(r);const s=document.createElement("button");return s.type="button",s.className="utilia-btn utilia-btn-secondary",s.textContent="Rechazar todo",s.addEventListener("click",()=>this.handleRejectAllSuggestions()),i.appendChild(s),t.appendChild(i),t}async handleAcceptSuggestions(){if(!this.pendingSuggestions)return;const t=Object.keys(this.pendingSuggestions).filter(t=>this.pendingSuggestions[t]),e=t.filter(t=>"accepted"===this.suggestionDecisions[t]),n=t.filter(t=>"rejected"===this.suggestionDecisions[t]);if(e.length>0){const t={};for(const n of e)t[n]=this.pendingSuggestions[n];this.applySuggestions(t)}let i;i=n.length===t.length?"REJECTED":e.length===t.length?"ACCEPTED_ALL":"ACCEPTED_PARTIAL",this.analyticsEventId&&this.sdk.ai.trackAiAction({eventId:this.analyticsEventId,userAction:i,fieldsAccepted:e,fieldsRejected:n,timeToDecisionMs:Date.now()-this.suggestionsReceivedAt,source:"WIDGET"}).catch(()=>{}),this.pendingSuggestions=null,this.analyticsEventId=null,this.render()}async handleRejectAllSuggestions(){if(this.analyticsEventId){const t=this.pendingSuggestions?Object.keys(this.pendingSuggestions).filter(t=>this.pendingSuggestions[t]):[];this.sdk.ai.trackAiAction({eventId:this.analyticsEventId,userAction:"REJECTED",fieldsAccepted:[],fieldsRejected:t,timeToDecisionMs:Date.now()-this.suggestionsReceivedAt,source:"WIDGET"}).catch(()=>{})}this.pendingSuggestions=null,this.analyticsEventId=null,this.render()}applySuggestions(t){if(t.title&&this.titleInput&&(this.titleInput.value=t.title),t.description&&this.descriptionTextarea&&(this.descriptionTextarea.value=t.description),t.category&&this.categorySelect){const e={BUG:"BUG",CONSULTA:"CONSULTA",SUGERENCIA:"SUGERENCIA"}[t.category];e&&(this.categorySelect.value=e)}if(t.priority&&this.prioritySelect){const e={BAJA:"BAJA",MEDIA:"MEDIA",ALTA:"ALTA",CRITICA:"CRITICA"}[t.priority];e&&(this.prioritySelect.value=e)}}createFormGroup(t,e){const n=document.createElement("div");n.className="utilia-form-group";const i=document.createElement("label");return i.className="utilia-label",i.textContent=t,n.appendChild(i),n.appendChild(e),n}createInput(t,e,n,i,r,s){const a=document.createElement("input");return a.type=t,a.className="utilia-input",a.name=e,a.placeholder=n,a.required=i,r&&(a.minLength=r),s&&(a.maxLength=s),a}createTextarea(t,e,n,i){const r=document.createElement("textarea");return r.className="utilia-textarea",r.name=t,r.placeholder=e,r.required=n,i&&(r.minLength=i),r}createSelect(t,e,n){const i=document.createElement("select");i.className="utilia-select",i.name=t;for(const r of e){const t=document.createElement("option");t.value=r.value,t.textContent=r.label,t.selected=r.value===n,i.appendChild(t)}return i}async handleSubmit(t){var e,n,i;if(t.preventDefault(),this.isSubmitting)return;const r=t.target,s=new FormData(r),a=s.get("title").trim(),o=s.get("description").trim(),l=s.get("category"),c=s.get("priority");if(a.length<5)return this.error="El titulo debe tener al menos 5 caracteres",void this.render();if(o.length<10)return this.error="La descripcion debe tener al menos 10 caracteres",void this.render();this.isSubmitting=!0,this.error=null,this.render();try{const t=await this.sdk.tickets.create({user:{externalId:this.config.userId,email:this.config.userEmail,name:this.config.userName,metadata:this.config.userMetadata},title:a,description:o,category:l,priority:c,context:this.config.autoContext?{url:window.location.href,browserInfo:navigator.userAgent}:void 0,attachmentIds:this.attachmentIds.length>0?this.attachmentIds:void 0});null==(e=this.fileUpload)||e.reset(),this.attachmentIds=[],this.onSuccess({id:t.id,ticketKey:t.ticketKey})}catch(d){const t=d instanceof Error?d.message:"Error al crear el ticket";this.error=t,this.isSubmitting=!1,this.render(),null==(i=(n=this.config).onError)||i.call(n,d instanceof Error?d:new Error(t))}}}class He{constructor(t,e,n,i){this.ticket=null,this.isLoading=!0,this.isSending=!1,this.error=null,this.fileUpload=null,this.attachmentIds=[],this.container=t,this.sdk=e,this.userId=n,this.ticketId=i,this.loadTicket()}async loadTicket(){try{this.ticket=await this.sdk.tickets.get(this.ticketId,this.userId),this.error=null}catch(t){console.error("[UtiliaWidget] Error loading ticket:",t),this.error="Error al cargar el ticket"}finally{this.isLoading=!1,this.render()}}render(){this.container.replaceChildren(),this.isLoading?this.renderLoading():!this.error&&this.ticket?this.renderTicketDetail():this.renderError()}renderLoading(){const t=document.createElement("div");t.className="utilia-loading";const e=document.createElement("span");e.className="utilia-spinner",t.appendChild(e),this.container.appendChild(t)}renderError(){const t=document.createElement("div");t.className="utilia-error",t.textContent=this.error||"No se pudo cargar el ticket",this.container.appendChild(t)}renderTicketDetail(){if(this.ticket){if(this.container.appendChild(this.createHeader()),this.container.appendChild(this.createMessages()),"CLOSED"!==this.ticket.status)this.container.appendChild(this.createReplyForm());else{const t=document.createElement("div");t.className="utilia-closed-notice",t.textContent="Este ticket esta cerrado",this.container.appendChild(t)}this.scrollToBottom()}}createHeader(){const t=document.createElement("div");t.className="utilia-ticket-header";const e=document.createElement("div");e.className="utilia-ticket-title",e.textContent=this.ticket.title,t.appendChild(e);const n=document.createElement("div");n.className="utilia-ticket-meta",n.style.marginTop="8px";const i=document.createElement("span");i.className=`utilia-ticket-badge ${ze(this.ticket.status)}`,i.textContent=_e(this.ticket.status),n.appendChild(i);const r=document.createElement("span");return r.textContent=this.ticket.ticketKey,n.appendChild(r),t.appendChild(n),t}createMessages(){const t=document.createElement("div");t.className="utilia-messages",t.appendChild(this.createMessage({content:this.ticket.description,isExternal:!0,createdAt:this.ticket.createdAt,attachments:this.ticket.attachments}));for(const e of this.ticket.messages)t.appendChild(this.createMessage({content:e.content,isExternal:"EXTERNAL"===e.author.type,authorName:"INTERNAL"===e.author.type?e.author.name:void 0,createdAt:e.createdAt,attachments:e.attachments}));return t}createMessage(t){const e=document.createElement("div");if(e.className="utilia-message "+(t.isExternal?"external":"internal"),t.authorName){const n=document.createElement("div");n.className="utilia-message-author",n.textContent=t.authorName,e.appendChild(n)}const n=document.createElement("div");if(n.textContent=t.content,e.appendChild(n),t.attachments&&t.attachments.length>0){const n=document.createElement("div");n.className="utilia-message-attachments";for(const e of t.attachments){const t=document.createElement("a");t.className="utilia-attachment-item",t.href="#",t.addEventListener("click",async t=>{t.preventDefault();const n=await this.sdk.files.getUrl(e.id);window.open(n,"_blank")});const i=this.createFileIcon(e.mimeType);t.appendChild(i);const r=document.createElement("span");r.textContent=e.filename,t.appendChild(r),n.appendChild(t)}e.appendChild(n)}const i=document.createElement("div");var r;return i.className="utilia-message-time",i.textContent=(r=t.createdAt,new Date(r).toLocaleDateString("es-ES",{day:"numeric",month:"short",hour:"2-digit",minute:"2-digit"})),e.appendChild(i),e}createFileIcon(t){const e=document.createElementNS("http://www.w3.org/2000/svg","svg");e.setAttribute("viewBox","0 0 24 24"),e.setAttribute("fill","none"),e.setAttribute("stroke","currentColor"),e.setAttribute("stroke-width","2"),e.setAttribute("class","utilia-file-icon");const n=document.createElementNS("http://www.w3.org/2000/svg","path");return t.startsWith("image/")?n.setAttribute("d","M5 3h14a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2zm4 8a2 2 0 1 0 0-4 2 2 0 0 0 0 4zm7 6l-3-3-2 2-3-3-5 5"):n.setAttribute("d","M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z M14 2v6h6"),e.appendChild(n),e}createReplyForm(){const t=document.createElement("form");t.className="utilia-reply-form",t.id="utilia-reply-form";const e=document.createElement("textarea");e.className="utilia-textarea",e.name="content",e.placeholder="Escribe tu respuesta...",e.required=!0,t.appendChild(e);const n=document.createElement("div");n.className="utilia-reply-files",this.fileUpload=new $e(n,this.sdk,t=>{this.attachmentIds=t},{maxFiles:3}),t.appendChild(n);const i=document.createElement("button");return i.type="submit",i.className="utilia-btn utilia-btn-primary",i.disabled=this.isSending,i.textContent=this.isSending?"Enviando...":"Enviar respuesta",t.appendChild(i),t.addEventListener("submit",t=>this.handleSubmit(t)),t}async handleSubmit(t){if(t.preventDefault(),this.isSending)return;const e=t.target,n=new FormData(e).get("content").trim();if(n){this.isSending=!0,this.render();try{await this.sdk.tickets.addMessage(this.ticketId,this.userId,{content:n,attachmentIds:this.attachmentIds.length>0?this.attachmentIds:void 0}),this.attachmentIds=[],this.fileUpload&&this.fileUpload.reset(),this.isLoading=!0,this.isSending=!1,await this.loadTicket()}catch(i){console.error("[UtiliaWidget] Error sending message:",i),this.isSending=!1,this.render()}}}scrollToBottom(){const t=this.container.querySelector(".utilia-messages");t&&(t.scrollTop=t.scrollHeight)}}class Ke extends HTMLElement{constructor(){super(),this.sdk=null,this.config=null,this.state={view:"closed",selectedTicketId:null,isLoading:!1,error:null,unreadCount:0},this.ticketList=null,this.ticketForm=null,this.ticketDetail=null,this.shadow=this.attachShadow({mode:"open"})}static get observedAttributes(){return["base-url","api-key","user-id","user-email","user-name","position","theme"]}connectedCallback(){this.render(),this.initializeFromAttributes()}disconnectedCallback(){}attributeChangedCallback(t,e,n){e!==n&&this.isConnected&&this.initializeFromAttributes()}init(t){this.config=t,this.sdk=new je({baseURL:t.baseURL,apiKey:t.apiKey}),t.theme&&this.setAttribute("data-theme",t.theme),this.identifyUser(),this.loadUnreadCount(),this.render()}initializeFromAttributes(){const t=this.getAttribute("base-url"),e=this.getAttribute("api-key"),n=this.getAttribute("user-id");t&&e&&n&&this.init({baseURL:t,apiKey:e,userId:n,userEmail:this.getAttribute("user-email")||void 0,userName:this.getAttribute("user-name")||void 0,position:this.getAttribute("position")||"bottom-right",theme:this.getAttribute("theme")||"light"})}async identifyUser(){if(this.sdk&&this.config)try{await this.sdk.users.identify({externalId:this.config.userId,email:this.config.userEmail,name:this.config.userName,metadata:this.config.userMetadata})}catch(t){console.error("[UtiliaWidget] Error identifying user:",t)}}async loadUnreadCount(){if(this.sdk&&this.config)try{const{count:t}=await this.sdk.tickets.getUnreadCount(this.config.userId);this.state.unreadCount=t,this.updateBadge()}catch(t){}}open(){this.state.view="list",this.render(),this.dispatchEvent(new CustomEvent("widget:open"))}close(){this.state.view="closed",this.state.selectedTicketId=null,this.render(),this.dispatchEvent(new CustomEvent("widget:close"))}showNewTicketForm(){this.state.view="form",this.render()}showTicketDetail(t){this.state.selectedTicketId=t,this.state.view="detail",this.render()}goBack(){this.state.view="list",this.state.selectedTicketId=null,this.render()}updateBadge(){const t=this.shadow.querySelector(".utilia-badge");t&&(t.textContent=this.state.unreadCount>99?"99+":String(this.state.unreadCount),t.classList.toggle("hidden",0===this.state.unreadCount))}render(){var t,e;this.shadow.replaceChildren();const n=document.createElement("style");n.textContent='\n  :host {\n    --utilia-primary: #2563eb;\n    --utilia-primary-hover: #1d4ed8;\n    --utilia-bg: #ffffff;\n    --utilia-bg-secondary: #f8fafc;\n    --utilia-text: #1e293b;\n    --utilia-text-secondary: #64748b;\n    --utilia-border: #e2e8f0;\n    --utilia-radius: 12px;\n    --utilia-shadow: 0 4px 6px -1px rgb(0 0 0 / 0.1), 0 2px 4px -2px rgb(0 0 0 / 0.1);\n    --utilia-shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.1), 0 4px 6px -4px rgb(0 0 0 / 0.1);\n\n    font-family: -apple-system, BlinkMacSystemFont, \'Segoe UI\', Roboto, sans-serif;\n    font-size: 14px;\n    line-height: 1.5;\n  }\n\n  :host([data-theme="dark"]) {\n    --utilia-bg: #1e293b;\n    --utilia-bg-secondary: #334155;\n    --utilia-text: #f8fafc;\n    --utilia-text-secondary: #94a3b8;\n    --utilia-border: #475569;\n  }\n\n  * {\n    box-sizing: border-box;\n    margin: 0;\n    padding: 0;\n  }\n\n  .utilia-widget {\n    position: fixed;\n    z-index: 999999;\n  }\n\n  .utilia-widget[data-position="bottom-right"] {\n    bottom: 20px;\n    right: 20px;\n  }\n\n  .utilia-widget[data-position="bottom-left"] {\n    bottom: 20px;\n    left: 20px;\n  }\n\n  /* Launcher Button */\n  .utilia-launcher {\n    width: 56px;\n    height: 56px;\n    border-radius: 50%;\n    background: var(--utilia-primary);\n    color: white;\n    border: none;\n    cursor: pointer;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    box-shadow: var(--utilia-shadow-lg);\n    transition: transform 0.2s, background 0.2s;\n    position: relative;\n  }\n\n  .utilia-launcher:hover {\n    background: var(--utilia-primary-hover);\n    transform: scale(1.05);\n  }\n\n  .utilia-icon {\n    width: 24px;\n    height: 24px;\n  }\n\n  .utilia-badge {\n    position: absolute;\n    top: -4px;\n    right: -4px;\n    min-width: 20px;\n    height: 20px;\n    padding: 0 6px;\n    background: #ef4444;\n    color: white;\n    font-size: 11px;\n    font-weight: 600;\n    border-radius: 10px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n  }\n\n  .utilia-badge.hidden {\n    display: none;\n  }\n\n  /* Panel */\n  .utilia-panel {\n    width: 380px;\n    max-width: calc(100vw - 40px);\n    height: 560px;\n    max-height: calc(100vh - 100px);\n    background: var(--utilia-bg);\n    border-radius: var(--utilia-radius);\n    box-shadow: var(--utilia-shadow-lg);\n    display: flex;\n    flex-direction: column;\n    overflow: hidden;\n  }\n\n  /* Header */\n  .utilia-header {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: 16px;\n    border-bottom: 1px solid var(--utilia-border);\n    background: var(--utilia-bg);\n  }\n\n  .utilia-title {\n    font-size: 16px;\n    font-weight: 600;\n    color: var(--utilia-text);\n  }\n\n  .utilia-header-actions {\n    display: flex;\n    gap: 8px;\n  }\n\n  .utilia-header-actions button {\n    width: 32px;\n    height: 32px;\n    border: none;\n    background: transparent;\n    border-radius: 8px;\n    cursor: pointer;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    color: var(--utilia-text-secondary);\n    transition: background 0.2s, color 0.2s;\n  }\n\n  .utilia-header-actions button:hover {\n    background: var(--utilia-bg-secondary);\n    color: var(--utilia-text);\n  }\n\n  .utilia-header-actions button svg {\n    width: 18px;\n    height: 18px;\n  }\n\n  /* Content */\n  .utilia-content {\n    flex: 1;\n    overflow-y: auto;\n    padding: 16px;\n  }\n\n  /* Loading */\n  .utilia-loading {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    height: 200px;\n  }\n\n  .utilia-spinner {\n    width: 32px;\n    height: 32px;\n    border: 3px solid var(--utilia-border);\n    border-top-color: var(--utilia-primary);\n    border-radius: 50%;\n    animation: utilia-spin 0.8s linear infinite;\n  }\n\n  @keyframes utilia-spin {\n    to { transform: rotate(360deg); }\n  }\n\n  /* Buttons */\n  .utilia-btn {\n    padding: 10px 16px;\n    border-radius: 8px;\n    font-size: 14px;\n    font-weight: 500;\n    cursor: pointer;\n    transition: all 0.2s;\n    border: none;\n  }\n\n  .utilia-btn-primary {\n    background: var(--utilia-primary);\n    color: white;\n  }\n\n  .utilia-btn-primary:hover {\n    background: var(--utilia-primary-hover);\n  }\n\n  .utilia-btn-primary:disabled {\n    opacity: 0.6;\n    cursor: not-allowed;\n  }\n\n  .utilia-btn-secondary {\n    background: var(--utilia-bg-secondary);\n    color: var(--utilia-text);\n    border: 1px solid var(--utilia-border);\n  }\n\n  /* Form elements */\n  .utilia-input,\n  .utilia-textarea,\n  .utilia-select {\n    width: 100%;\n    padding: 10px 12px;\n    border: 1px solid var(--utilia-border);\n    border-radius: 8px;\n    font-size: 14px;\n    background: var(--utilia-bg);\n    color: var(--utilia-text);\n    transition: border-color 0.2s;\n    font-family: inherit;\n  }\n\n  .utilia-input:focus,\n  .utilia-textarea:focus,\n  .utilia-select:focus {\n    outline: none;\n    border-color: var(--utilia-primary);\n  }\n\n  .utilia-textarea {\n    min-height: 100px;\n    resize: vertical;\n  }\n\n  .utilia-label {\n    display: block;\n    margin-bottom: 6px;\n    font-size: 13px;\n    font-weight: 500;\n    color: var(--utilia-text);\n  }\n\n  .utilia-form-group {\n    margin-bottom: 16px;\n  }\n\n  /* Ticket List */\n  .utilia-ticket-item {\n    padding: 12px;\n    border: 1px solid var(--utilia-border);\n    border-radius: 8px;\n    margin-bottom: 8px;\n    cursor: pointer;\n    transition: background 0.2s;\n  }\n\n  .utilia-ticket-item:hover {\n    background: var(--utilia-bg-secondary);\n  }\n\n  .utilia-ticket-title {\n    font-weight: 500;\n    color: var(--utilia-text);\n    margin-bottom: 4px;\n  }\n\n  .utilia-ticket-meta {\n    font-size: 12px;\n    color: var(--utilia-text-secondary);\n    display: flex;\n    gap: 8px;\n    align-items: center;\n    flex-wrap: wrap;\n  }\n\n  .utilia-ticket-badge {\n    padding: 2px 8px;\n    border-radius: 4px;\n    font-size: 11px;\n    font-weight: 500;\n  }\n\n  .utilia-ticket-badge.open { background: #dbeafe; color: #1d4ed8; }\n  .utilia-ticket-badge.in-review { background: #fef3c7; color: #d97706; }\n  .utilia-ticket-badge.resolved { background: #dcfce7; color: #16a34a; }\n  .utilia-ticket-badge.closed { background: #f1f5f9; color: #64748b; }\n\n  .utilia-unread {\n    color: var(--utilia-primary);\n    font-weight: 500;\n  }\n\n  /* Messages */\n  .utilia-messages {\n    display: flex;\n    flex-direction: column;\n    gap: 12px;\n    padding-bottom: 16px;\n  }\n\n  .utilia-message {\n    max-width: 85%;\n    padding: 10px 14px;\n    border-radius: 12px;\n    word-wrap: break-word;\n  }\n\n  .utilia-message.external {\n    align-self: flex-end;\n    background: var(--utilia-primary);\n    color: white;\n    border-bottom-right-radius: 4px;\n  }\n\n  .utilia-message.internal {\n    align-self: flex-start;\n    background: var(--utilia-bg-secondary);\n    color: var(--utilia-text);\n    border-bottom-left-radius: 4px;\n  }\n\n  .utilia-message-author {\n    font-size: 11px;\n    font-weight: 500;\n    margin-bottom: 4px;\n    opacity: 0.9;\n  }\n\n  .utilia-message-time {\n    font-size: 11px;\n    opacity: 0.7;\n    margin-top: 4px;\n  }\n\n  /* Ticket Detail Header */\n  .utilia-ticket-header {\n    margin-bottom: 16px;\n    padding-bottom: 16px;\n    border-bottom: 1px solid var(--utilia-border);\n  }\n\n  /* Empty state */\n  .utilia-empty {\n    text-align: center;\n    padding: 40px 20px;\n    color: var(--utilia-text-secondary);\n  }\n\n  .utilia-empty-icon {\n    width: 48px;\n    height: 48px;\n    margin: 0 auto 16px;\n    opacity: 0.5;\n  }\n\n  .utilia-empty-text {\n    margin-top: 8px;\n    font-size: 12px;\n  }\n\n  /* Error */\n  .utilia-error {\n    padding: 12px;\n    background: #fef2f2;\n    border: 1px solid #fecaca;\n    border-radius: 8px;\n    color: #dc2626;\n    font-size: 13px;\n    margin-bottom: 16px;\n  }\n\n  /* Reply form */\n  .utilia-reply-form {\n    margin-top: auto;\n    padding-top: 16px;\n    border-top: 1px solid var(--utilia-border);\n  }\n\n  .utilia-reply-form .utilia-textarea {\n    min-height: 60px;\n  }\n\n  .utilia-reply-form .utilia-btn {\n    width: 100%;\n    margin-top: 8px;\n  }\n\n  .utilia-reply-files {\n    margin-top: 12px;\n  }\n\n  .utilia-reply-files .utilia-drop-zone {\n    padding: 12px;\n    min-height: auto;\n  }\n\n  .utilia-reply-files .utilia-drop-text {\n    font-size: 12px;\n  }\n\n  .utilia-reply-files .utilia-drop-hint {\n    font-size: 11px;\n  }\n\n  /* Closed ticket notice */\n  .utilia-closed-notice {\n    text-align: center;\n    padding: 16px;\n    color: var(--utilia-text-secondary);\n    font-size: 13px;\n  }\n\n  /* AI Section */\n  .utilia-ai-section {\n    background: linear-gradient(135deg, #f0f9ff 0%, #e0f2fe 100%);\n    border: 1px solid #bae6fd;\n    border-radius: 10px;\n    padding: 14px;\n    margin-bottom: 20px;\n  }\n\n  :host([data-theme="dark"]) .utilia-ai-section {\n    background: linear-gradient(135deg, #1e3a5f 0%, #172554 100%);\n    border-color: #1e40af;\n  }\n\n  .utilia-ai-header {\n    display: flex;\n    align-items: center;\n    gap: 8px;\n    margin-bottom: 8px;\n  }\n\n  .utilia-ai-label {\n    font-size: 13px;\n    font-weight: 600;\n    color: #0369a1;\n  }\n\n  :host([data-theme="dark"]) .utilia-ai-label {\n    color: #7dd3fc;\n  }\n\n  .utilia-ai-desc {\n    font-size: 12px;\n    color: #0c4a6e;\n    margin-bottom: 12px;\n    line-height: 1.4;\n  }\n\n  :host([data-theme="dark"]) .utilia-ai-desc {\n    color: #bae6fd;\n  }\n\n  .utilia-ai-controls {\n    display: flex;\n    gap: 8px;\n  }\n\n  /* Record Button */\n  .utilia-record-btn {\n    display: flex;\n    align-items: center;\n    gap: 8px;\n    padding: 10px 16px;\n    background: var(--utilia-primary);\n    color: white;\n    border: none;\n    border-radius: 8px;\n    cursor: pointer;\n    font-size: 13px;\n    font-weight: 500;\n    transition: all 0.2s;\n    width: 100%;\n    justify-content: center;\n  }\n\n  .utilia-record-btn:hover:not(:disabled) {\n    background: var(--utilia-primary-hover);\n    transform: translateY(-1px);\n  }\n\n  .utilia-record-btn:disabled {\n    opacity: 0.6;\n    cursor: not-allowed;\n  }\n\n  .utilia-record-btn.recording {\n    background: #dc2626;\n    animation: utilia-pulse 1.5s ease-in-out infinite;\n  }\n\n  .utilia-record-btn.recording:hover:not(:disabled) {\n    background: #b91c1c;\n  }\n\n  @keyframes utilia-pulse {\n    0%, 100% { box-shadow: 0 0 0 0 rgba(220, 38, 38, 0.4); }\n    50% { box-shadow: 0 0 0 8px rgba(220, 38, 38, 0); }\n  }\n\n  .utilia-mic-icon {\n    width: 18px;\n    height: 18px;\n    flex-shrink: 0;\n  }\n\n  /* AI Loading */\n  .utilia-ai-loading {\n    display: flex;\n    align-items: center;\n    gap: 10px;\n    margin-top: 12px;\n    padding: 10px;\n    background: rgba(255, 255, 255, 0.7);\n    border-radius: 6px;\n    font-size: 12px;\n    color: #0369a1;\n  }\n\n  :host([data-theme="dark"]) .utilia-ai-loading {\n    background: rgba(0, 0, 0, 0.2);\n    color: #7dd3fc;\n  }\n\n  .utilia-spinner-small {\n    width: 16px;\n    height: 16px;\n    border-width: 2px;\n    flex-shrink: 0;\n  }\n\n  /* AI Error */\n  .utilia-ai-error {\n    margin-top: 10px;\n    padding: 8px 12px;\n    background: #fef2f2;\n    border: 1px solid #fecaca;\n    border-radius: 6px;\n    font-size: 12px;\n    color: #dc2626;\n  }\n\n  :host([data-theme="dark"]) .utilia-ai-error {\n    background: rgba(220, 38, 38, 0.15);\n    border-color: rgba(220, 38, 38, 0.3);\n    color: #fca5a5;\n  }\n\n  /* ======================================\n     FILE UPLOAD STYLES\n     ====================================== */\n\n  /* Drop Zone */\n  .utilia-drop-zone {\n    border: 2px dashed var(--utilia-border);\n    border-radius: 8px;\n    padding: 20px;\n    text-align: center;\n    cursor: pointer;\n    transition: all 0.2s;\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    gap: 8px;\n  }\n\n  .utilia-drop-zone:hover,\n  .utilia-drop-zone.drag-over {\n    border-color: var(--utilia-primary);\n    background: rgba(37, 99, 235, 0.05);\n  }\n\n  .utilia-upload-icon {\n    width: 32px;\n    height: 32px;\n    color: var(--utilia-text-secondary);\n  }\n\n  .utilia-drop-text {\n    font-size: 13px;\n    color: var(--utilia-text);\n  }\n\n  .utilia-drop-hint {\n    font-size: 11px;\n    color: var(--utilia-text-secondary);\n  }\n\n  /* File List */\n  .utilia-file-list {\n    margin-top: 12px;\n    display: flex;\n    flex-direction: column;\n    gap: 8px;\n  }\n\n  .utilia-file-item {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: 8px 12px;\n    background: var(--utilia-bg-secondary);\n    border-radius: 6px;\n    font-size: 13px;\n  }\n\n  .utilia-file-item.pending {\n    opacity: 0.7;\n  }\n\n  .utilia-file-info {\n    flex: 1;\n    min-width: 0;\n    display: flex;\n    flex-direction: column;\n    gap: 4px;\n  }\n\n  .utilia-file-name {\n    color: var(--utilia-text);\n    white-space: nowrap;\n    overflow: hidden;\n    text-overflow: ellipsis;\n  }\n\n  .utilia-file-size {\n    font-size: 11px;\n    color: var(--utilia-text-secondary);\n  }\n\n  .utilia-file-remove {\n    width: 24px;\n    height: 24px;\n    border: none;\n    background: transparent;\n    color: var(--utilia-text-secondary);\n    cursor: pointer;\n    border-radius: 4px;\n    font-size: 18px;\n    line-height: 1;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n  }\n\n  .utilia-file-remove:hover {\n    background: rgba(239, 68, 68, 0.1);\n    color: #ef4444;\n  }\n\n  /* Progress Bar */\n  .utilia-file-progress {\n    height: 4px;\n    background: var(--utilia-border);\n    border-radius: 2px;\n    overflow: hidden;\n  }\n\n  .utilia-file-progress-bar {\n    height: 100%;\n    background: var(--utilia-primary);\n    transition: width 0.2s;\n  }\n\n  /* File Error */\n  .utilia-file-error {\n    margin-top: 8px;\n    padding: 8px 12px;\n    background: #fef2f2;\n    border: 1px solid #fecaca;\n    border-radius: 6px;\n    font-size: 12px;\n    color: #dc2626;\n  }\n\n  .utilia-file-error-inline {\n    font-size: 11px;\n    color: #dc2626;\n  }\n\n  :host([data-theme="dark"]) .utilia-file-error,\n  :host([data-theme="dark"]) .utilia-file-error-inline {\n    background: rgba(220, 38, 38, 0.15);\n    border-color: rgba(220, 38, 38, 0.3);\n    color: #fca5a5;\n  }\n\n  /* Message Attachments */\n  .utilia-message-attachments {\n    margin-top: 8px;\n    display: flex;\n    flex-direction: column;\n    gap: 4px;\n  }\n\n  .utilia-attachment-item {\n    display: flex;\n    align-items: center;\n    gap: 6px;\n    padding: 4px 8px;\n    background: rgba(255, 255, 255, 0.1);\n    border-radius: 4px;\n    font-size: 12px;\n    color: inherit;\n    text-decoration: none;\n    transition: background 0.2s;\n  }\n\n  .utilia-attachment-item:hover {\n    background: rgba(255, 255, 255, 0.2);\n  }\n\n  .utilia-file-icon {\n    width: 14px;\n    height: 14px;\n    flex-shrink: 0;\n  }\n\n  /* ======================================\n     AI SUGGESTIONS REVIEW\n     ====================================== */\n\n  .utilia-ai-suggestions {\n    margin-top: 12px;\n    border: 1px solid var(--utilia-border);\n    border-radius: 8px;\n    overflow: hidden;\n  }\n\n  .utilia-ai-suggestions-header {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: 10px 14px;\n    background: var(--utilia-bg-secondary);\n    border-bottom: 1px solid var(--utilia-border);\n    font-size: 13px;\n    font-weight: 500;\n  }\n\n  .utilia-suggestion-item {\n    padding: 10px 14px;\n    border-bottom: 1px solid var(--utilia-border);\n    display: flex;\n    align-items: flex-start;\n    gap: 10px;\n  }\n\n  .utilia-suggestion-item:last-child {\n    border-bottom: none;\n  }\n\n  .utilia-suggestion-field {\n    flex: 1;\n    min-width: 0;\n  }\n\n  .utilia-suggestion-field-name {\n    font-size: 11px;\n    font-weight: 600;\n    color: var(--utilia-text-secondary);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n\n  .utilia-suggestion-value {\n    font-size: 13px;\n    color: var(--utilia-text);\n    line-height: 1.4;\n    max-height: 60px;\n    overflow: hidden;\n    text-overflow: ellipsis;\n  }\n\n  .utilia-suggestion-actions {\n    display: flex;\n    gap: 4px;\n    flex-shrink: 0;\n  }\n\n  .utilia-suggestion-btn {\n    width: 28px;\n    height: 28px;\n    border: 1px solid var(--utilia-border);\n    border-radius: 6px;\n    background: var(--utilia-bg);\n    cursor: pointer;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    transition: all 0.15s;\n    padding: 0;\n  }\n\n  .utilia-suggestion-btn.accept {\n    color: #16a34a;\n  }\n\n  .utilia-suggestion-btn.accept:hover,\n  .utilia-suggestion-btn.accept.active {\n    background: #dcfce7;\n    border-color: #16a34a;\n  }\n\n  .utilia-suggestion-btn.reject {\n    color: #dc2626;\n  }\n\n  .utilia-suggestion-btn.reject:hover,\n  .utilia-suggestion-btn.reject.active {\n    background: #fef2f2;\n    border-color: #dc2626;\n  }\n\n  .utilia-suggestion-btn svg {\n    width: 14px;\n    height: 14px;\n  }\n\n  .utilia-suggestions-footer {\n    display: flex;\n    gap: 8px;\n    padding: 10px 14px;\n    background: var(--utilia-bg-secondary);\n    border-top: 1px solid var(--utilia-border);\n  }\n\n  .utilia-suggestions-footer .utilia-btn {\n    flex: 1;\n    padding: 8px 12px;\n    font-size: 13px;\n  }\n\n  /* AI Text Input */\n  .utilia-ai-input-group {\n    display: flex;\n    gap: 8px;\n    margin-top: 8px;\n  }\n\n  .utilia-ai-textarea {\n    flex: 1;\n    min-height: 60px;\n    max-height: 120px;\n    resize: vertical;\n    padding: 8px 12px;\n    border: 1px solid var(--utilia-border);\n    border-radius: 6px;\n    font-size: 13px;\n    font-family: inherit;\n    background: var(--utilia-bg);\n    color: var(--utilia-text);\n  }\n\n  .utilia-ai-textarea:focus {\n    outline: none;\n    border-color: var(--utilia-primary);\n  }\n\n  .utilia-ai-textarea:disabled {\n    opacity: 0.5;\n    cursor: not-allowed;\n  }\n\n  .utilia-ai-generate-btn {\n    padding: 8px 14px;\n    font-size: 13px;\n    white-space: nowrap;\n  }\n',this.shadow.appendChild(n);const i=document.createElement("div");i.className="utilia-widget",i.dataset.position=(null==(t=this.config)?void 0:t.position)||"bottom-right",i.dataset.theme=(null==(e=this.config)?void 0:e.theme)||"light","closed"===this.state.view?i.appendChild(this.renderLauncher()):i.appendChild(this.renderPanel()),this.shadow.appendChild(i)}renderLauncher(){const t=document.createElement("button");t.className="utilia-launcher",t.setAttribute("aria-label","Abrir soporte");const e=document.createElementNS("http://www.w3.org/2000/svg","svg");e.setAttribute("class","utilia-icon"),e.setAttribute("viewBox","0 0 24 24"),e.setAttribute("fill","none"),e.setAttribute("stroke","currentColor"),e.setAttribute("stroke-width","2");const n=document.createElementNS("http://www.w3.org/2000/svg","path");n.setAttribute("d","M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"),e.appendChild(n),t.appendChild(e);const i=document.createElement("span");return i.className="utilia-badge "+(0===this.state.unreadCount?"hidden":""),i.textContent=this.state.unreadCount>99?"99+":String(this.state.unreadCount),t.appendChild(i),t.addEventListener("click",()=>this.open()),t}renderPanel(){const t=document.createElement("div");t.className="utilia-panel",t.appendChild(this.renderHeader());const e=document.createElement("main");return e.className="utilia-content",t.appendChild(e),setTimeout(()=>this.initSubComponent(e),0),t}renderHeader(){const t=document.createElement("header");t.className="utilia-header";const e=document.createElement("h2");switch(e.className="utilia-title",this.state.view){case"list":e.textContent="Soporte";break;case"form":e.textContent="Nuevo ticket";break;case"detail":e.textContent="Ticket"}t.appendChild(e);const n=document.createElement("div");if(n.className="utilia-header-actions","list"===this.state.view){const t=this.createHeaderButton("Nuevo ticket",this.createPlusIcon());t.addEventListener("click",()=>this.showNewTicketForm()),n.appendChild(t)}else{const t=this.createHeaderButton("Volver",this.createBackIcon());t.addEventListener("click",()=>this.goBack()),n.appendChild(t)}const i=this.createHeaderButton("Cerrar",this.createCloseIcon());return i.addEventListener("click",()=>this.close()),n.appendChild(i),t.appendChild(n),t}createHeaderButton(t,e){const n=document.createElement("button");return n.setAttribute("aria-label",t),n.appendChild(e),n}createPlusIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2");const e=document.createElementNS("http://www.w3.org/2000/svg","line");e.setAttribute("x1","12"),e.setAttribute("y1","5"),e.setAttribute("x2","12"),e.setAttribute("y2","19");const n=document.createElementNS("http://www.w3.org/2000/svg","line");return n.setAttribute("x1","5"),n.setAttribute("y1","12"),n.setAttribute("x2","19"),n.setAttribute("y2","12"),t.appendChild(e),t.appendChild(n),t}createBackIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2");const e=document.createElementNS("http://www.w3.org/2000/svg","polyline");return e.setAttribute("points","15 18 9 12 15 6"),t.appendChild(e),t}createCloseIcon(){const t=document.createElementNS("http://www.w3.org/2000/svg","svg");t.setAttribute("viewBox","0 0 24 24"),t.setAttribute("fill","none"),t.setAttribute("stroke","currentColor"),t.setAttribute("stroke-width","2");const e=document.createElementNS("http://www.w3.org/2000/svg","line");e.setAttribute("x1","18"),e.setAttribute("y1","6"),e.setAttribute("x2","6"),e.setAttribute("y2","18");const n=document.createElementNS("http://www.w3.org/2000/svg","line");return n.setAttribute("x1","6"),n.setAttribute("y1","6"),n.setAttribute("x2","18"),n.setAttribute("y2","18"),t.appendChild(e),t.appendChild(n),t}initSubComponent(t){if(this.sdk&&this.config)switch(this.state.view){case"list":this.ticketList=new Me(t,this.sdk,this.config.userId,t=>this.showTicketDetail(t));break;case"form":this.ticketForm=new We(t,this.sdk,this.config,t=>{var e,n;null==(n=null==(e=this.config)?void 0:e.onTicketCreated)||n.call(e,t),this.dispatchEvent(new CustomEvent("ticket:created",{detail:t})),this.state.view="list",this.render()});break;case"detail":this.state.selectedTicketId&&(this.ticketDetail=new He(t,this.sdk,this.config.userId,this.state.selectedTicketId))}}}function Ve(t){let e=document.querySelector("utilia-support");return e||(e=document.createElement("utilia-support"),document.body.appendChild(e)),e.init(t),e}if("undefined"==typeof window||customElements.get("utilia-support")||customElements.define("utilia-support",Ke),"undefined"!=typeof document){const t=()=>{const t=document.querySelector("script[data-utilia-widget]");if(!t)return;const e=t.getAttribute("data-base-url"),n=t.getAttribute("data-api-key"),i=t.getAttribute("data-user-id");if(!e||!n||!i)return void console.warn("[UtiliaWidget] Missing required data attributes: data-base-url, data-api-key, data-user-id");Ve({baseURL:e,apiKey:n,userId:i,userEmail:t.getAttribute("data-user-email")||void 0,userName:t.getAttribute("data-user-name")||void 0,position:t.getAttribute("data-position")||"bottom-right",theme:t.getAttribute("data-theme")||"light",autoContext:"false"!==t.getAttribute("data-auto-context")})};"loading"===document.readyState?document.addEventListener("DOMContentLoaded",t):t()}return t.UtiliaSupportWidget=Ke,t.initUtiliaWidget=Ve,Object.defineProperty(t,Symbol.toStringTag,{value:"Module"}),t}({});
+//# sourceMappingURL=utilia-widget.js.map