@useairfoil/producer-zendesk 0.0.2 → 0.0.3

package/LICENSE.txt

@@ -0,0 +1,201 @@
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package/dist/index.mjs

@@ -1,3 +1,3 @@
 import { manifest } from "./manifest.mjs";
-import { A as CsatSurveySchema, C as TicketFormSchema, D as CommunityPostSchema, E as CategorySchema, M as client_exports, O as CommunityTopicSchema, S as TicketFieldSchema, T as ArticleSchema, _ as GroupSchema, a as TicketSchema, b as ScheduleSchema, c as TicketCommentSchema, d as OrganizationSchema, f as GroupMembershipSchema, g as CustomStatusSchema, h as CustomRoleSchema, i as UserSchema, j as SurveyResponseSchema, k as SectionSchema, l as TalkLineSchema, m as BrandSchema, n as connector_exports, o as TicketFieldChangeSchema, p as OrganizationMembershipSchema, s as TicketMetricEventSchema, u as SatisfactionRatingSchema, v as MacroSchema, w as UserFieldSchema, x as SlaPolicySchema, y as OrganizationFieldSchema } from "./src-DewlmEIy.mjs";
+import { A as CsatSurveySchema, C as TicketFormSchema, D as CommunityPostSchema, E as CategorySchema, M as client_exports, O as CommunityTopicSchema, S as TicketFieldSchema, T as ArticleSchema, _ as GroupSchema, a as TicketSchema, b as ScheduleSchema, c as TicketCommentSchema, d as OrganizationSchema, f as GroupMembershipSchema, g as CustomStatusSchema, h as CustomRoleSchema, i as UserSchema, j as SurveyResponseSchema, k as SectionSchema, l as TalkLineSchema, m as BrandSchema, n as connector_exports, o as TicketFieldChangeSchema, p as OrganizationMembershipSchema, s as TicketMetricEventSchema, u as SatisfactionRatingSchema, v as MacroSchema, w as UserFieldSchema, x as SlaPolicySchema, y as OrganizationFieldSchema } from "./src-DXCkqBLk.mjs";
 export { ArticleSchema, BrandSchema, CategorySchema, CommunityPostSchema, CommunityTopicSchema, CsatSurveySchema, CustomRoleSchema, CustomStatusSchema, GroupMembershipSchema, GroupSchema, MacroSchema, OrganizationFieldSchema, OrganizationMembershipSchema, OrganizationSchema, SatisfactionRatingSchema, ScheduleSchema, SectionSchema, SlaPolicySchema, SurveyResponseSchema, TalkLineSchema, TicketCommentSchema, TicketFieldChangeSchema, TicketFieldSchema, TicketFormSchema, TicketMetricEventSchema, TicketSchema, UserFieldSchema, UserSchema, client_exports as ZendeskClient, connector_exports as ZendeskConnector, manifest };

package/dist/main.mjs

@@ -1,6 +1,6 @@
 #!/usr/bin/env node
 import { ZendeskConfigDef } from "./manifest.mjs";
-import { A as CsatSurveySchema, C as TicketFormSchema, D as CommunityPostSchema, E as CategorySchema, O as CommunityTopicSchema, S as TicketFieldSchema, T as ArticleSchema, _ as GroupSchema, a as TicketSchema, b as ScheduleSchema, c as TicketCommentSchema, d as OrganizationSchema, f as GroupMembershipSchema, g as CustomStatusSchema, h as CustomRoleSchema, i as UserSchema, j as SurveyResponseSchema, k as SectionSchema, l as TalkLineSchema, m as BrandSchema, o as TicketFieldChangeSchema, p as OrganizationMembershipSchema, r as layerConfig, s as TicketMetricEventSchema, t as ZendeskConnector, u as SatisfactionRatingSchema, v as MacroSchema, w as UserFieldSchema, x as SlaPolicySchema, y as OrganizationFieldSchema } from "./src-DewlmEIy.mjs";
+import { A as CsatSurveySchema, C as TicketFormSchema, D as CommunityPostSchema, E as CategorySchema, O as CommunityTopicSchema, S as TicketFieldSchema, T as ArticleSchema, _ as GroupSchema, a as TicketSchema, b as ScheduleSchema, c as TicketCommentSchema, d as OrganizationSchema, f as GroupMembershipSchema, g as CustomStatusSchema, h as CustomRoleSchema, i as UserSchema, j as SurveyResponseSchema, k as SectionSchema, l as TalkLineSchema, m as BrandSchema, o as TicketFieldChangeSchema, p as OrganizationMembershipSchema, r as layerConfig, s as TicketMetricEventSchema, t as ZendeskConnector, u as SatisfactionRatingSchema, v as MacroSchema, w as UserFieldSchema, x as SlaPolicySchema, y as OrganizationFieldSchema } from "./src-DXCkqBLk.mjs";
 import { ConnectorApp, Demo, Ingestor, RuntimeConfig, StateStore, Telemetry } from "@useairfoil/connector-kit";
 import { Config, Duration, Effect, Layer, Logger, Schema } from "effect";
 import { FetchHttpClient } from "effect/http";
@@ -8,7 +8,7 @@ import { NodeRuntime, NodeServices } from "@effect/platform-node";
 import { Command } from "effect/cli";
 import { PgClient } from "@effect/sql-pg";
 //#region package.json
-var version = "0.0.1";
+var version = "0.0.3";
 //#endregion
 //#region src/tables.ts
 const tableSchemas = {
@@ -44,6 +44,7 @@ const tableSchemas = {
 //#endregion
 //#region src/create-table.ts
 const createTableCommand = ConnectorApp.makeCreateTableCommand(tableSchemas);
+const setupCommand = ConnectorApp.makeSetupCommand(tableSchemas).pipe(Command.provide(RuntimeConfig.layerHosted()));
 //#endregion
 //#region src/demo/shared.ts
 const minute = Duration.toMillis(Duration.minutes(1));
@@ -1227,12 +1228,13 @@ const StateStoreLayer = StateStore.layerSql().pipe(Layer.provide(PostgresLayer))
 const startCommand = Command.make("start", {}, () => Effect.gen(function* () {
 	const port = yield* RuntimeConfig.httpPort;
 	const entrypoint = yield* ZendeskConnector;
-	return yield* ConnectorApp.start(entrypoint, { port }).pipe(Effect.provide(Ingestor.layerWingsConfig(entrypoint)));
-}).pipe(Effect.annotateLogs({ component: "zendesk" }), Effect.provide(Layer.mergeAll(StateStoreLayer, ConnectorLayer, Logger.layer([Logger.consolePretty()]), TelemetryLayer)), Effect.provide(RuntimeConfig.layerHosted()))).pipe(Command.withDescription("Run the production connector against Wings"));
+	return yield* ConnectorApp.start(entrypoint, { port }).pipe(Effect.provide(Ingestor.layerArrowFlightConfig(entrypoint)));
+}).pipe(Effect.annotateLogs({ component: "zendesk" }), Effect.provide(Layer.mergeAll(StateStoreLayer, ConnectorLayer, Logger.layer([Logger.consolePretty()]), TelemetryLayer)), Effect.provide(RuntimeConfig.layerHosted()))).pipe(Command.withDescription("Run the connector"));
 //#endregion
 //#region src/main.ts
 const BootstrapLayer = Layer.mergeAll(FetchHttpClient.layer, NodeServices.layer);
 const program = Command.make("producer-zendesk", {}, () => Effect.void).pipe(Command.withSubcommands([
+	setupCommand,
 	startCommand,
 	sandboxCommand,
 	createTableCommand,

package/dist/main.mjs.map

@@ -1 +1 @@
-{"version":3,"file":"main.mjs","names":["ConnectorLayer","ZendeskConnector.layerConfig","TelemetryLayer","ZendeskConnector.ZendeskConnector","ZendeskConnector.layerConfig","ZendeskConnector.ZendeskConnector","packageJson.version"],"sources":["../package.json","../src/tables.ts","../src/create-table.ts","../src/demo/shared.ts","../src/demo/tickets.ts","../src/demo/customers.ts","../src/demo/help-center.ts","../src/demo/setup.ts","../src/demo/index.ts","../src/sandbox.ts","../src/start.ts","../src/main.ts"],"sourcesContent":["","import type { Schema } from \"effect\";\n\nimport { TicketCommentSchema } from \"./schemas/comments\";\nimport { CsatSurveySchema, SurveyResponseSchema } from \"./schemas/csat\";\nimport {\n  ArticleSchema,\n  CategorySchema,\n  CommunityPostSchema,\n  CommunityTopicSchema,\n  SectionSchema,\n} from \"./schemas/help-center\";\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"./schemas/lists\";\nimport { GroupMembershipSchema, OrganizationMembershipSchema } from \"./schemas/memberships\";\nimport { OrganizationSchema } from \"./schemas/organizations\";\nimport { SatisfactionRatingSchema } from \"./schemas/satisfaction\";\nimport { TalkLineSchema } from \"./schemas/talk\";\nimport { TicketFieldChangeSchema, TicketMetricEventSchema } from \"./schemas/ticket-events\";\nimport { TicketSchema } from \"./schemas/tickets\";\nimport { UserSchema } from \"./schemas/users\";\n\nexport const tableSchemas: Readonly<Record<string, Schema.Top>> = {\n  tickets: TicketSchema,\n  ticket_comments: TicketCommentSchema,\n  users: UserSchema,\n  organizations: OrganizationSchema,\n  groups: GroupSchema,\n  brands: BrandSchema,\n  ticket_fields: TicketFieldSchema,\n  ticket_forms: TicketFormSchema,\n  custom_statuses: CustomStatusSchema,\n  survey_responses: SurveyResponseSchema,\n  csat_surveys: CsatSurveySchema,\n  ticket_field_history: TicketFieldChangeSchema,\n  ticket_metric_events: TicketMetricEventSchema,\n  satisfaction_ratings: SatisfactionRatingSchema,\n  group_memberships: GroupMembershipSchema,\n  organization_memberships: OrganizationMembershipSchema,\n  user_fields: UserFieldSchema,\n  organization_fields: OrganizationFieldSchema,\n  custom_roles: CustomRoleSchema,\n  sla_policies: SlaPolicySchema,\n  schedules: ScheduleSchema,\n  macros: MacroSchema,\n  articles: ArticleSchema,\n  sections: SectionSchema,\n  categories: CategorySchema,\n  community_posts: CommunityPostSchema,\n  community_topics: CommunityTopicSchema,\n  talk_lines: TalkLineSchema,\n};\n","import { ConnectorApp } from \"@useairfoil/connector-kit\";\n\nimport { tableSchemas } from \"./tables\";\n\nexport const createTableCommand = ConnectorApp.makeCreateTableCommand(tableSchemas);\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport { Duration } from \"effect\";\n\nimport type { TicketComment } from \"../schemas/comments\";\nimport type { SurveyResponse } from \"../schemas/csat\";\nimport type { OrganizationMembership } from \"../schemas/memberships\";\nimport type { SatisfactionRating } from \"../schemas/satisfaction\";\nimport type { TicketFieldChange, TicketMetricEvent } from \"../schemas/ticket-events\";\nimport type { Ticket } from \"../schemas/tickets\";\nimport type { User } from \"../schemas/users\";\n\nexport const minute = Duration.toMillis(Duration.minutes(1));\nexport const day = Duration.toMillis(Duration.days(1));\nexport const helpCenter = \"https://acme.zendesk.com/hc/en-us\";\n\n// Zendesk IDs are numbers. Each kind gets its own range.\nexport const brandId = 360_000_000_001n;\nexport const groupId = (g: number) => 360_000_100_000n + BigInt(g);\nexport const agentId = (a: number) => 360_000_200_000n + BigInt(a);\nexport const endUserId = (index: number) => 380_000_000_000n + BigInt(index);\nexport const organizationId = (o: number) => 360_000_300_000n + BigInt(o);\nexport const formId = (f: number) => 360_000_400_000n + BigInt(f);\nexport const fieldId = (f: number) => 360_000_500_000n + BigInt(f);\nexport const slaId = 360_000_600_001n;\nexport const surveyId = \"01JDEMO00000000000000CSAT1\";\n\nexport const groups = [\"Support\", \"Billing\", \"Technical\", \"VIP\"] as const;\nexport const vipGroup = 3;\nexport const agentCount = 12;\nexport const organizationCount = 40;\n\nexport const productAreas = [\"billing\", \"login\", \"integrations\", \"mobile\", \"reporting\"] as const;\nexport const plans = [\"free\", \"pro\", \"enterprise\"] as const;\n\n// Custom ticket fields, after the system ones.\nexport const productAreaField = fieldId(10);\nexport const planField = fieldId(11);\n\nexport const statusIds = { new: 1n, open: 2n, pending: 3n, hold: 4n, solved: 5n } as const;\n\nexport const subjects: Record<(typeof productAreas)[number], ReadonlyArray<string>> = {\n  billing: [\"Charged twice this month\", \"Can't update my card\", \"Need an invoice for last month\"],\n  login: [\n    \"Can't log in after password reset\",\n    \"Two-factor code never arrives\",\n    \"Locked out of my account\",\n  ],\n  integrations: [\n    \"Slack notifications stopped\",\n    \"Salesforce sync is failing\",\n    \"Webhook returns 500\",\n  ],\n  mobile: [\n    \"App crashes on startup\",\n    \"Push notifications don't work\",\n    \"Can't upload photos from iOS\",\n  ],\n  reporting: [\n    \"Export to CSV is empty\",\n    \"Dashboard numbers look wrong\",\n    \"Scheduled report didn't send\",\n  ],\n};\n\nexport const articleTitles = [\n  [\"Create your account\", \"Invite your team\", \"Set up your workspace\", \"Import your data\"],\n  [\n    \"Update your payment method\",\n    \"Download invoices\",\n    \"Change your plan\",\n    \"Cancel your subscription\",\n  ],\n  [\"Reset your password\", \"Fix sync errors\", \"Troubleshoot notifications\", \"Contact support\"],\n] as const;\n\nexport const categories = [\"Getting started\", \"Billing\", \"Troubleshooting\"] as const;\n\nexport const slug = (text: string) => text.toLowerCase().replaceAll(/[^a-z0-9]+/g, \"-\");\n\nexport type Rows = {\n  readonly users: Array<User>;\n  readonly organization_memberships: Array<OrganizationMembership>;\n  readonly tickets: Array<Ticket>;\n  readonly ticket_comments: Array<TicketComment>;\n  readonly ticket_field_history: Array<TicketFieldChange>;\n  readonly ticket_metric_events: Array<TicketMetricEvent>;\n  readonly satisfaction_ratings: Array<SatisfactionRating>;\n  readonly survey_responses: Array<SurveyResponse>;\n};\n\n/** Date helpers for one run. `at` keeps a time from going past now. */\nexport const clock = ({ faker, now }: Demo.DemoContext) => {\n  const at = (time: number) => new Date(Math.min(time, now.getTime()));\n\n  const later = (from: Date, min: number, max: number) =>\n    at(from.getTime() + faker.number.int({ min, max }));\n\n  return { at, later };\n};\n\nexport const minutes = (from: Date, to: Date) =>\n  BigInt(Math.round((to.getTime() - from.getTime()) / minute));\n\n/**\n * One customer being built: the run's tools, their rows so far, and what their\n * tickets need to know.\n */\nexport type CustomerGroup = Demo.DemoContext &\n  ReturnType<typeof clock> & {\n    readonly rows: Rows;\n    readonly index: number;\n    readonly userId: bigint;\n    readonly joined: Date;\n    readonly vip: boolean;\n    readonly plan: string;\n    readonly organization: number | undefined;\n  };\n","import {\n  agentCount,\n  agentId,\n  brandId,\n  type CustomerGroup,\n  day,\n  formId,\n  groupId,\n  minute,\n  minutes,\n  organizationId,\n  planField,\n  productAreaField,\n  productAreas,\n  slaId,\n  statusIds,\n  subjects,\n  surveyId,\n  vipGroup,\n} from \"./shared\";\n\n/**\n * One ticket with its comments, field history, metric events, and rating.\n * Returns when it last changed.\n */\nexport const ticketRows = (customer: CustomerGroup, n: number): Date => {\n  const { faker, now, later, rows, index, userId, joined, vip, plan, organization } = customer;\n\n  const ticketId = BigInt(1000 + index * 4 + n);\n  const area = faker.helpers.arrayElement(productAreas);\n  const subject = faker.helpers.arrayElement(subjects[area]);\n  const channel = faker.helpers.arrayElement([\"email\", \"web\", \"web\", \"api\"]);\n\n  const status = faker.helpers.weightedArrayElement([\n    { weight: 45, value: \"closed\" },\n    { weight: 20, value: \"solved\" },\n    { weight: 15, value: \"open\" },\n    { weight: 10, value: \"pending\" },\n    { weight: 5, value: \"new\" },\n    { weight: 5, value: \"hold\" },\n  ] as const);\n\n  // Solved tickets close four days later, so they need some history. Open ones are recent.\n  const resolved = status === \"closed\" || status === \"solved\";\n\n  const created = resolved\n    ? faker.date.between({ from: joined, to: new Date(now.getTime() - 6 * day) })\n    : faker.date.between({\n        from: new Date(Math.max(joined.getTime(), now.getTime() - 7 * day)),\n        to: now,\n      });\n\n  const priority = vip\n    ? faker.helpers.arrayElement([\"high\", \"urgent\", \"normal\"])\n    : faker.helpers.arrayElement([\"normal\", \"normal\", \"low\", \"high\"]);\n\n  const group = vip ? vipGroup : area === \"billing\" ? 1 : area === \"integrations\" ? 2 : 0;\n  const assignee = status === \"new\" ? null : agentId(faker.number.int({ max: agentCount - 1 }));\n\n  const firstReply = assignee\n    ? later(created, 5 * minute, vip ? 60 * minute : 8 * 60 * minute)\n    : null;\n\n  const solved = resolved ? later(firstReply ?? created, 30 * minute, day) : null;\n\n  const closed =\n    status === \"closed\" && solved ? later(solved, 4 * day, 4 * day + 60 * minute) : null;\n\n  const rated = solved !== null && faker.datatype.boolean({ probability: 0.4 });\n  const happy = faker.datatype.boolean({ probability: 0.85 });\n\n  // The conversation: the question, the agent's replies, and sometimes a note.\n  const comment = (c: number, author: bigint, isPublic: boolean, body: string, time: Date) => {\n    rows.ticket_comments.push({\n      id: 39_000_000_000n + ticketId * 10n + BigInt(c),\n      version: time,\n      ticket_id: ticketId,\n      type: \"Comment\",\n      author_id: author,\n      public: isPublic,\n      created_at: time,\n      via: { channel: author === userId ? channel : \"web\" },\n      body,\n      attachments:\n        c === 0 && area === \"mobile\"\n          ? [\n              {\n                id: 40_000_000_000n + ticketId,\n                file_name: \"screenshot.png\",\n                content_type: \"image/png\",\n                size: BigInt(faker.number.int({ min: 40_000, max: 900_000 })),\n              },\n            ]\n          : [],\n    });\n  };\n\n  const description = `Hi, ${subject.toLowerCase()}. ${faker.helpers.arrayElement([\n    \"It started yesterday.\",\n    \"This is blocking my team.\",\n    \"I tried logging out and back in.\",\n    \"Can you take a look?\",\n  ])}`;\n\n  comment(0, userId, true, description, created);\n  let replies = 0;\n\n  if (assignee && firstReply) {\n    comment(1, assignee, true, \"Thanks for reaching out! I'm looking into this now.\", firstReply);\n    replies++;\n\n    if (faker.datatype.boolean({ probability: 0.3 })) {\n      comment(\n        2,\n        assignee,\n        false,\n        \"Checked the logs, looks like a known issue.\",\n        later(firstReply, minute, 60 * minute),\n      );\n    }\n\n    if (solved) {\n      comment(\n        3,\n        assignee,\n        true,\n        \"This should be fixed now. Let me know if you still see it.\",\n        solved,\n      );\n\n      replies++;\n    }\n  }\n\n  const history: Array<readonly [Date, string, string | null, string | null]> = [\n    [created, \"status\", \"new\", null],\n    [created, \"priority\", priority, null],\n    [created, \"group_id\", String(groupId(group)), null],\n  ];\n\n  if (assignee && firstReply) {\n    history.push([firstReply, \"assignee_id\", String(assignee), null]);\n\n    history.push([\n      firstReply,\n      \"status\",\n      status === \"pending\" ? \"pending\" : status === \"hold\" ? \"hold\" : \"open\",\n      \"new\",\n    ]);\n  }\n\n  if (solved) history.push([solved, \"status\", \"solved\", \"open\"]);\n  if (closed) history.push([closed, \"status\", \"closed\", \"solved\"]);\n\n  history.forEach(([time, field, value, previous], h) => {\n    rows.ticket_field_history.push({\n      id: 41_000_000_000n + ticketId * 20n + BigInt(h),\n      version: time,\n      ticket_id: ticketId,\n      // Zendesk itself closes solved tickets after four days.\n      updater_id:\n        field === \"status\" && value === \"closed\"\n          ? -1n\n          : time === created\n            ? userId\n            : (assignee ?? userId),\n      event_type: previous === null && time === created ? \"Create\" : \"Change\",\n      field_name: field,\n      value,\n      previous_value: previous,\n      via: field === \"status\" && value === \"closed\" ? \"Rule\" : \"Web form\",\n    });\n  });\n\n  const metric = (m: number, name: string, type: string, time: Date, sla?: bigint) => {\n    rows.ticket_metric_events.push({\n      id: 42_000_000_000n + ticketId * 20n + BigInt(m),\n      version: time,\n      _deleted: false,\n      ticket_id: ticketId,\n      metric: name,\n      instance_id: 1n,\n      type,\n      time,\n      sla_policy_id: sla === undefined ? null : slaId,\n      sla_target_in_seconds: sla ?? null,\n      sla_business_hours: sla === undefined ? null : priority !== \"urgent\",\n      status_calendar: null,\n      status_business: null,\n    });\n  };\n\n  metric(0, \"reply_time\", \"activate\", created);\n\n  if (vip)\n    metric(\n      1,\n      \"reply_time\",\n      \"apply_sla\",\n      created,\n      priority === \"urgent\" ? 1800n : priority === \"high\" ? 3600n : 14_400n,\n    );\n\n  if (firstReply) metric(2, \"reply_time\", \"fulfill\", firstReply);\n  metric(3, \"agent_work_time\", \"activate\", created);\n  if (solved) metric(4, \"agent_work_time\", \"fulfill\", solved);\n\n  const score = rated ? (happy ? \"good\" : \"bad\") : solved ? \"offered\" : \"unoffered\";\n\n  if (rated && solved) {\n    const ratedAt = later(solved, 10 * minute, 2 * day);\n\n    const ratingComment = happy\n      ? faker.helpers.arrayElement([\"Quick and helpful, thanks!\", \"Great support.\", null])\n      : \"Took too long to get an answer.\";\n\n    rows.satisfaction_ratings.push({\n      id: 43_000_000_000n + ticketId,\n      version: ratedAt,\n      created_at: ratedAt,\n      updated_at: ratedAt,\n      ticket_id: ticketId,\n      requester_id: userId,\n      assignee_id: assignee,\n      group_id: groupId(group),\n      score,\n      comment: ratingComment,\n      reason: happy ? null : \"The issue took too long to resolve\",\n      reason_id: happy ? null : 1001n,\n    });\n\n    const rating = happy\n      ? faker.helpers.arrayElement([4, 5, 5])\n      : faker.helpers.arrayElement([1, 2]);\n\n    rows.survey_responses.push({\n      id: `01JDEMO${ticketId.toString().padStart(19, \"0\")}`,\n      version: ratedAt,\n      ticket_id: ticketId,\n      responder_id: userId,\n      survey_id: surveyId,\n      survey_version: 1n,\n      rating: BigInt(rating),\n      rating_category: happy ? \"good\" : \"bad\",\n      answers: [\n        {\n          question_id: \"01JDEMO0000000000000QRATE1\",\n          question_type: \"rating_scale_numeric\",\n          type: \"rating_scale\",\n          rating: BigInt(rating),\n          rating_category: happy ? \"good\" : \"bad\",\n          value: null,\n          option_ids: [],\n          updated_at: ratedAt,\n        },\n        ...(ratingComment\n          ? [\n              {\n                question_id: \"01JDEMO0000000000000QTEXT1\",\n                question_type: \"open_ended\",\n                type: \"open_ended\",\n                rating: null,\n                rating_category: null,\n                value: ratingComment,\n                option_ids: [],\n                updated_at: ratedAt,\n              },\n            ]\n          : []),\n      ],\n      expires_at: new Date(ratedAt.getTime() + 28 * day),\n    });\n  }\n\n  const updated = closed ?? solved ?? firstReply ?? created;\n\n  const calendar = (from: Date | null, to: Date | null) => ({\n    calendar: from && to ? minutes(from, to) : null,\n    business: from && to ? (minutes(from, to) * 8n) / 24n : null,\n  });\n\n  rows.tickets.push({\n    id: ticketId,\n    version: updated,\n    _deleted: false,\n    created_at: created,\n    updated_at: updated,\n    subject,\n    description,\n    status,\n    custom_status_id: status === \"closed\" ? statusIds.solved : statusIds[status],\n    priority,\n    type: faker.helpers.arrayElement([\"question\", \"incident\", \"problem\"]),\n    via: { channel },\n    requester_id: userId,\n    submitter_id: userId,\n    assignee_id: assignee,\n    organization_id: organization === undefined ? null : organizationId(organization),\n    group_id: groupId(group),\n    brand_id: brandId,\n    ticket_form_id: area === \"billing\" ? formId(1) : formId(0),\n    problem_id: null,\n    due_at: null,\n    external_id: null,\n    is_public: true,\n    satisfaction_rating: rated ? { score, comment: null } : { score },\n    tags: [area, plan],\n    custom_fields: new Map([\n      [String(productAreaField), area],\n      [String(planField), plan],\n    ]),\n    metrics: {\n      replies: BigInt(replies),\n      reopens: 0n,\n      assignee_stations: assignee ? 1n : 0n,\n      group_stations: 1n,\n      reply_time_in_minutes: calendar(created, firstReply),\n      first_resolution_time_in_minutes: calendar(created, solved),\n      full_resolution_time_in_minutes: calendar(created, solved),\n      agent_wait_time_in_minutes: { calendar: 0n, business: 0n },\n      requester_wait_time_in_minutes: calendar(created, firstReply),\n      on_hold_time_in_minutes: { calendar: 0n, business: 0n },\n      assigned_at: firstReply,\n      initially_assigned_at: firstReply,\n      solved_at: solved,\n      latest_comment_added_at: solved ?? firstReply ?? created,\n      status_updated_at: updated,\n    },\n  });\n\n  return updated;\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport {\n  agentCount,\n  agentId,\n  clock,\n  type CustomerGroup,\n  day,\n  endUserId,\n  groupId,\n  groups,\n  minute,\n  organizationCount,\n  organizationId,\n  type Rows,\n} from \"./shared\";\nimport { ticketRows } from \"./tickets\";\n\n/**\n * One group is one customer and their tickets. Agents share the users table,\n * so the first groups also carry one agent each.\n */\nexport const customerRows = (index: number, context: Demo.DemoContext): Rows => {\n  const { faker, now } = context;\n  const { at } = clock(context);\n\n  const rows: Rows = {\n    users: [],\n    organization_memberships: [],\n    tickets: [],\n    ticket_comments: [],\n    ticket_field_history: [],\n    ticket_metric_events: [],\n    satisfaction_ratings: [],\n    survey_responses: [],\n  };\n\n  const setup = new Date(now.getTime() - 900 * day);\n\n  if (index < agentCount) {\n    const first = faker.person.firstName();\n    const last = faker.person.lastName();\n    const agentGroup = index % groups.length;\n\n    rows.users.push({\n      id: agentId(index),\n      version: setup,\n      created_at: setup,\n      updated_at: setup,\n      name: `${first} ${last}`,\n      email: faker.internet.exampleEmail({ firstName: first, lastName: last }).toLowerCase(),\n      role: index === 0 ? \"admin\" : \"agent\",\n      custom_role_id: index === 0 ? null : index < 2 ? 360_000_700_001n : 360_000_700_002n,\n      organization_id: null,\n      default_group_id: groupId(agentGroup),\n      suspended: false,\n      verified: true,\n      locale: \"en-US\",\n      time_zone: \"Eastern Time (US & Canada)\",\n      external_id: null,\n      last_login_at: at(now.getTime() - faker.number.int({ min: minute, max: 2 * day })),\n      tags: [],\n      user_fields: new Map(),\n      identities: [],\n    });\n  }\n\n  const first = faker.person.firstName();\n  const last = faker.person.lastName();\n  const email = faker.internet.exampleEmail({ firstName: first, lastName: last }).toLowerCase();\n  const userId = endUserId(index);\n\n  const organization = faker.helpers.maybe(() => faker.number.int({ max: organizationCount - 1 }), {\n    probability: 0.6,\n  });\n\n  const vip = organization !== undefined && organization < 6;\n  const plan = vip ? \"enterprise\" : faker.helpers.arrayElement([\"free\", \"pro\", \"pro\"]);\n  const joined = at(now.getTime() - faker.number.int({ min: 10 * day, max: 700 * day }));\n\n  if (organization !== undefined) {\n    rows.organization_memberships.push({\n      id: 362_000_000_000n + BigInt(index),\n      version: joined,\n      created_at: joined,\n      updated_at: joined,\n      user_id: userId,\n      organization_id: organizationId(organization),\n      default: true,\n      view_tickets: false,\n    });\n  }\n\n  let lastActive = joined;\n  const ticketCount = faker.number.int({ min: 1, max: 3 });\n\n  const customer: CustomerGroup = {\n    ...context,\n    ...clock(context),\n    rows,\n    index,\n    userId,\n    joined,\n    vip,\n    plan,\n    organization,\n  };\n\n  for (let n = 0; n < ticketCount; n++) {\n    const updated = ticketRows(customer, n);\n    lastActive = updated > lastActive ? updated : lastActive;\n  }\n\n  rows.users.push({\n    id: userId,\n    version: lastActive,\n    created_at: joined,\n    updated_at: lastActive,\n    name: `${first} ${last}`,\n    email,\n    role: \"end-user\",\n    custom_role_id: null,\n    organization_id: organization === undefined ? null : organizationId(organization),\n    default_group_id: null,\n    suspended: false,\n    verified: true,\n    locale: \"en-US\",\n    time_zone: null,\n    external_id: null,\n    last_login_at: null,\n    tags: [plan],\n    user_fields: new Map([[\"plan\", plan]]),\n    identities: [\n      {\n        id: 44_000_000_000n + BigInt(index),\n        type: \"email\",\n        value: email,\n        verified: true,\n        primary: true,\n      },\n    ],\n  });\n\n  return rows;\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport type {\n  Article,\n  Category,\n  CommunityPost,\n  CommunityTopic,\n  Section,\n} from \"../schemas/help-center\";\n\nimport { agentCount, agentId, articleTitles, categories, day, helpCenter, slug } from \"./shared\";\n\n/** The Help Center and community, written once with the account. */\nexport const helpCenterTables = ({ faker }: Demo.DemoContext, setup: Date) => {\n  const stamp = { version: setup, created_at: setup, updated_at: setup };\n\n  const categoryRows: Array<Category> = categories.map((name, c) => ({\n    id: 360_001_000_000n + BigInt(c),\n    ...stamp,\n    html_url: `${helpCenter}/categories/${360_001_000_000 + c}-${slug(name)}`,\n    name,\n    description: null,\n    locale: \"en-us\",\n    position: BigInt(c),\n  }));\n\n  const sections: Array<Section> = categories.map((name, c) => ({\n    id: 360_001_100_000n + BigInt(c),\n    ...stamp,\n    html_url: `${helpCenter}/sections/${360_001_100_000 + c}-${slug(name)}`,\n    name,\n    description: null,\n    locale: \"en-us\",\n    category_id: 360_001_000_000n + BigInt(c),\n    parent_section_id: null,\n    position: 0n,\n  }));\n\n  const articles: Array<Article> = articleTitles.flatMap((titles, c) =>\n    titles.map((title, a) => {\n      const id = 360_001_200_000n + BigInt(c * 10 + a);\n\n      const edited = new Date(\n        setup.getTime() + faker.number.int({ min: 10 * day, max: 800 * day }),\n      );\n\n      const votes = faker.number.int({ max: 60 });\n\n      return {\n        id,\n        version: edited,\n        created_at: setup,\n        updated_at: edited,\n        html_url: `${helpCenter}/articles/${id}-${slug(title)}`,\n        title,\n        body: `<p>This article explains how to ${title.toLowerCase()}.</p><ol><li>Open Settings.</li><li>Follow the steps on screen.</li></ol>`,\n        locale: \"en-us\",\n        source_locale: \"en-us\",\n        section_id: 360_001_100_000n + BigInt(c),\n        author_id: agentId(a % agentCount),\n        draft: false,\n        promoted: a === 0,\n        position: BigInt(a),\n        vote_sum: BigInt(votes - faker.number.int({ max: Math.floor(votes / 4) })),\n        vote_count: BigInt(votes),\n        label_names: [slug(categories[c] ?? \"\")],\n        edited_at: edited,\n      };\n    }),\n  );\n\n  const topics: Array<CommunityTopic> = [\"Feature requests\", \"Tips and tricks\"].map((name, t) => ({\n    id: 360_001_300_000n + BigInt(t),\n    ...stamp,\n    html_url: `${helpCenter}/community/topics/${360_001_300_000 + t}-${slug(name)}`,\n    name,\n    description: null,\n    position: BigInt(t),\n    follower_count: BigInt(faker.number.int({ min: 20, max: 300 })),\n  }));\n\n  const posts: Array<CommunityPost> = [\n    \"Dark mode for the dashboard\",\n    \"Bulk edit tickets\",\n    \"Export reports to Google Sheets\",\n    \"Keyboard shortcuts cheat sheet\",\n    \"How we use tags to route tickets\",\n    \"Custom fields in reports\",\n  ].map((title, p) => {\n    const created = new Date(setup.getTime() + faker.number.int({ min: 30 * day, max: 800 * day }));\n    const votes = faker.number.int({ min: 2, max: 120 });\n\n    return {\n      id: 360_001_400_000n + BigInt(p),\n      version: created,\n      created_at: created,\n      updated_at: created,\n      html_url: `${helpCenter}/community/posts/${360_001_400_000 + p}-${slug(title)}`,\n      title,\n      details: `<p>${title}. Would love to see this.</p>`,\n      author_id: agentId(p % agentCount),\n      topic_id: 360_001_300_000n + BigInt(p < 3 ? 0 : 1),\n      status: p < 3 ? faker.helpers.arrayElement([\"planned\", \"none\", \"not_planned\"]) : \"none\",\n      featured: p === 3,\n      pinned: false,\n      closed: false,\n      vote_sum: BigInt(votes),\n      vote_count: BigInt(votes),\n      comment_count: BigInt(faker.number.int({ max: 20 })),\n      follower_count: BigInt(faker.number.int({ min: 1, max: 50 })),\n    };\n  });\n\n  return {\n    categories: categoryRows,\n    sections,\n    articles,\n    community_topics: topics,\n    community_posts: posts,\n  };\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\nimport type { Schema } from \"effect\";\n\nimport type { CsatSurvey } from \"../schemas/csat\";\nimport type { GroupMembership } from \"../schemas/memberships\";\nimport type { Organization } from \"../schemas/organizations\";\nimport type { TalkLine } from \"../schemas/talk\";\n\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"../schemas/lists\";\nimport { helpCenterTables } from \"./help-center\";\nimport {\n  agentCount,\n  agentId,\n  brandId,\n  day,\n  fieldId,\n  formId,\n  groupId,\n  groups,\n  organizationCount,\n  organizationId,\n  planField,\n  plans,\n  productAreaField,\n  productAreas,\n  slaId,\n  slug,\n  statusIds,\n  surveyId,\n  vipGroup,\n} from \"./shared\";\n\ntype Group = Schema.Schema.Type<typeof GroupSchema>;\ntype Brand = Schema.Schema.Type<typeof BrandSchema>;\ntype TicketField = Schema.Schema.Type<typeof TicketFieldSchema>;\ntype TicketForm = Schema.Schema.Type<typeof TicketFormSchema>;\ntype CustomStatus = Schema.Schema.Type<typeof CustomStatusSchema>;\ntype UserField = Schema.Schema.Type<typeof UserFieldSchema>;\ntype OrganizationField = Schema.Schema.Type<typeof OrganizationFieldSchema>;\ntype CustomRole = Schema.Schema.Type<typeof CustomRoleSchema>;\ntype SlaPolicy = Schema.Schema.Type<typeof SlaPolicySchema>;\ntype ScheduleRow = Schema.Schema.Type<typeof ScheduleSchema>;\ntype Macro = Schema.Schema.Type<typeof MacroSchema>;\n\n/** The account setup, written once before any customer. */\nexport const setupRows = ({ faker, now }: Demo.DemoContext) => {\n  const setup = new Date(now.getTime() - 900 * day);\n  const stamp = { version: setup, created_at: setup, updated_at: setup };\n\n  const brands: Array<Brand> = [\n    {\n      id: brandId,\n      ...stamp,\n      name: \"Acme\",\n      subdomain: \"acme\",\n      brand_url: \"https://acme.zendesk.com\",\n      active: true,\n      default: true,\n    },\n  ];\n\n  const groupRows: Array<Group> = groups.map((name, g) => ({\n    id: groupId(g),\n    ...stamp,\n    name,\n    description: g === vipGroup ? \"Enterprise customers\" : `${name} questions`,\n    default: g === 0,\n    is_public: true,\n  }));\n\n  const statuses: Array<CustomStatus> = [\n    ...Object.entries(statusIds).map(([category, id]) => ({\n      id,\n      ...stamp,\n      status_category: category,\n      agent_label: category[0]?.toUpperCase() + category.slice(1),\n      end_user_label:\n        category === \"solved\" ? \"Solved\" : category === \"new\" ? \"Open\" : \"Awaiting reply\",\n      active: true,\n      default: true,\n    })),\n    {\n      id: 6n,\n      ...stamp,\n      status_category: \"open\",\n      agent_label: \"Waiting on engineering\",\n      end_user_label: \"In progress\",\n      active: true,\n      default: false,\n    },\n  ];\n\n  const systemFields = [\n    [\"subject\", \"Subject\"],\n    [\"description\", \"Description\"],\n    [\"status\", \"Status\"],\n    [\"tickettype\", \"Type\"],\n    [\"priority\", \"Priority\"],\n    [\"group\", \"Group\"],\n    [\"assignee\", \"Assignee\"],\n  ] as const;\n\n  const ticketFields: Array<TicketField> = [\n    ...systemFields.map(([type, title], f) => ({\n      id: fieldId(f),\n      ...stamp,\n      type,\n      title,\n      raw_title: title,\n      active: true,\n      required: type === \"subject\",\n      custom_field_options: [],\n    })),\n    ...[\n      { id: productAreaField, title: \"Product area\", values: productAreas },\n      { id: planField, title: \"Plan\", values: plans },\n    ].map((field) => ({\n      id: field.id,\n      ...stamp,\n      type: \"tagger\",\n      title: field.title,\n      raw_title: field.title,\n      active: true,\n      required: false,\n      custom_field_options: field.values.map((value, o) => ({\n        id: field.id * 100n + BigInt(o),\n        name: value[0]?.toUpperCase() + value.slice(1),\n        value,\n      })),\n    })),\n  ];\n\n  const allFieldIds = ticketFields.map((field) => field.id);\n\n  const forms: Array<TicketForm> = [\n    {\n      id: formId(0),\n      ...stamp,\n      name: \"Default ticket form\",\n      display_name: \"Get help\",\n      active: true,\n      default: true,\n      ticket_field_ids: allFieldIds,\n    },\n    {\n      id: formId(1),\n      ...stamp,\n      name: \"Billing request\",\n      display_name: \"Billing question\",\n      active: true,\n      default: false,\n      ticket_field_ids: [...allFieldIds.slice(0, 3), planField],\n    },\n  ];\n\n  const userFields: Array<UserField> = [\n    {\n      id: fieldId(20),\n      ...stamp,\n      key: \"plan\",\n      type: \"dropdown\",\n      title: \"Plan\",\n      active: true,\n      position: 0n,\n      custom_field_options: plans.map((value, o) => ({\n        id: fieldId(20) * 100n + BigInt(o),\n        name: value,\n        value,\n      })),\n    },\n  ];\n\n  const organizationFields: Array<OrganizationField> = [\n    {\n      id: fieldId(30),\n      ...stamp,\n      key: \"account_tier\",\n      type: \"dropdown\",\n      title: \"Account tier\",\n      active: true,\n      position: 0n,\n      custom_field_options: [\"smb\", \"mid_market\", \"enterprise\"].map((value, o) => ({\n        id: fieldId(30) * 100n + BigInt(o),\n        name: value.replace(\"_\", \" \"),\n        value,\n      })),\n    },\n  ];\n\n  const roles: Array<CustomRole> = [\n    {\n      id: 360_000_700_001n,\n      ...stamp,\n      name: \"Team lead\",\n      description: \"Can manage macros and see reports.\",\n      role_type: 0n,\n      team_member_count: 2n,\n      configuration: new Map([\n        [\"ticket_access\", \"all\"],\n        [\"manage_macros\", \"true\"],\n        [\"view_reports\", \"true\"],\n      ]),\n    },\n    {\n      id: 360_000_700_002n,\n      ...stamp,\n      name: \"Agent\",\n      description: null,\n      role_type: 0n,\n      team_member_count: BigInt(agentCount - 2),\n      configuration: new Map([\n        [\"ticket_access\", \"within-groups\"],\n        [\"manage_macros\", \"false\"],\n        [\"view_reports\", \"false\"],\n      ]),\n    },\n  ];\n\n  const slaPolicies: Array<SlaPolicy> = [\n    {\n      id: slaId,\n      ...stamp,\n      title: \"Enterprise SLA\",\n      description: \"Faster replies for enterprise customers.\",\n      position: 1n,\n      filter: JSON.stringify({\n        all: [{ field: \"group_id\", operator: \"is\", value: String(groupId(vipGroup)) }],\n        any: [],\n      }),\n      policy_metrics: [\"urgent\", \"high\", \"normal\", \"low\"].map((priority, p) => ({\n        priority,\n        metric: \"first_reply_time\",\n        target_in_seconds: BigInt([30, 60, 240, 480][p] ?? 480) * 60n,\n        business_hours: priority !== \"urgent\",\n      })),\n    },\n  ];\n\n  // Monday to Friday, 9:00 to 17:00. Minutes count from Sunday midnight.\n  const schedules: Array<ScheduleRow> = [\n    {\n      id: 360_000_800_001n,\n      version: now,\n      created_at: setup,\n      updated_at: setup,\n      name: \"Business hours\",\n      time_zone: \"Eastern Time (US & Canada)\",\n      intervals: [1, 2, 3, 4, 5].map((weekday) => ({\n        start_time: BigInt(weekday * 1440 + 540),\n        end_time: BigInt(weekday * 1440 + 1020),\n      })),\n      holidays: [\n        {\n          id: 360_000_810_001n,\n          name: \"New Year's Day\",\n          start_date: `${now.getUTCFullYear()}-01-01`,\n          end_date: `${now.getUTCFullYear()}-01-01`,\n        },\n        {\n          id: 360_000_810_002n,\n          name: \"Christmas\",\n          start_date: `${now.getUTCFullYear()}-12-25`,\n          end_date: `${now.getUTCFullYear()}-12-26`,\n        },\n      ],\n    },\n  ];\n\n  const macroDefinitions: ReadonlyArray<{\n    readonly title: string;\n    readonly actions: ReadonlyArray<readonly [string, string]>;\n  }> = [\n    {\n      title: \"Close and thank\",\n      actions: [\n        [\"status\", \"solved\"],\n        [\"comment_value\", \"Glad we could help! Let us know if anything else comes up.\"],\n      ],\n    },\n    {\n      title: \"Ask for logs\",\n      actions: [\n        [\"status\", \"pending\"],\n        [\"comment_value\", \"Could you send us the logs from the last time this happened?\"],\n      ],\n    },\n    {\n      title: \"Escalate to billing\",\n      actions: [\n        [\"group_id\", String(groupId(1))],\n        [\"priority\", \"high\"],\n      ],\n    },\n    {\n      title: \"Send to engineering\",\n      actions: [\n        [\"custom_status_id\", \"6\"],\n        [\"comment_mode_is_public\", \"false\"],\n      ],\n    },\n  ];\n\n  const macros: Array<Macro> = macroDefinitions.map(({ title, actions }, m) => ({\n    id: 360_000_900_000n + BigInt(m),\n    ...stamp,\n    title,\n    description: null,\n    active: true,\n    position: BigInt(m),\n    actions: actions.map(([field, value]) => ({ field, value })),\n    restriction: null,\n  }));\n\n  const helpCenterSetup = helpCenterTables({ faker, now }, setup);\n\n  const lines: Array<TalkLine> = [\n    {\n      id: 360_001_500_001n,\n      version: now,\n      created_at: setup,\n      line_type: \"phone\",\n      nickname: \"Main support line\",\n      number: \"+15550100100\",\n      display_number: \"+1 (555) 010-0100\",\n      country_code: \"US\",\n      toll_free: false,\n      brand_id: brandId,\n      default_group_id: groupId(0),\n      group_ids: [groupId(0), groupId(vipGroup)],\n      priority: 0n,\n      recorded: true,\n      transcription: true,\n    },\n  ];\n\n  const surveys: Array<CsatSurvey> = [\n    {\n      id: surveyId,\n      version: setup,\n      survey_version: 1n,\n      state: \"enabled\",\n      created_at: setup,\n      updated_at: setup,\n      questions: [\n        {\n          id: \"01JDEMO0000000000000QRATE1\",\n          type: \"rating_scale_numeric\",\n          sub_type: \"customer_satisfaction\",\n          headline: \"How would you rate the support you received?\",\n          options: [1, 2, 3, 4, 5].map((rating) => ({\n            id: null,\n            rating: BigInt(rating),\n            label: \"\",\n          })),\n        },\n        {\n          id: \"01JDEMO0000000000000QTEXT1\",\n          type: \"open_ended\",\n          sub_type: null,\n          headline: \"Tell us more about your experience\",\n          options: [],\n        },\n      ],\n    },\n  ];\n\n  const organizations: Array<Organization> = Array.from({ length: organizationCount }, (_, o) => {\n    const name = faker.company.name();\n    const tier = o < 6 ? \"enterprise\" : o < 18 ? \"mid_market\" : \"smb\";\n    const created = new Date(setup.getTime() + o * 15 * day);\n\n    return {\n      id: organizationId(o),\n      version: created,\n      created_at: created,\n      updated_at: created,\n      name,\n      external_id: null,\n      group_id: tier === \"enterprise\" ? groupId(vipGroup) : null,\n      domain_names: [`${slug(name).replaceAll(\"-\", \"\")}.example.com`],\n      tags: [tier],\n      organization_fields: new Map([[\"account_tier\", tier]]),\n    };\n  });\n\n  // Each agent's default group, the same one their user row names.\n  const groupMemberships: Array<GroupMembership> = Array.from({ length: agentCount }, (_, a) => ({\n    id: 361_000_000_000n + BigInt(a),\n    ...stamp,\n    user_id: agentId(a),\n    group_id: groupId(a % groups.length),\n    default: true,\n  }));\n\n  return {\n    brands,\n    groups: groupRows,\n    group_memberships: groupMemberships,\n    custom_statuses: statuses,\n    ticket_fields: ticketFields,\n    ticket_forms: forms,\n    user_fields: userFields,\n    organization_fields: organizationFields,\n    custom_roles: roles,\n    sla_policies: slaPolicies,\n    schedules,\n    macros,\n    talk_lines: lines,\n    csat_surveys: surveys,\n    organizations,\n    ...helpCenterSetup,\n  };\n};\n","import { ConnectorApp, Demo, RuntimeConfig } from \"@useairfoil/connector-kit\";\nimport { Command } from \"effect/cli\";\n\nimport { TicketCommentSchema } from \"../schemas/comments\";\nimport { CsatSurveySchema, SurveyResponseSchema } from \"../schemas/csat\";\nimport {\n  ArticleSchema,\n  CategorySchema,\n  CommunityPostSchema,\n  CommunityTopicSchema,\n  SectionSchema,\n} from \"../schemas/help-center\";\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"../schemas/lists\";\nimport { GroupMembershipSchema, OrganizationMembershipSchema } from \"../schemas/memberships\";\nimport { OrganizationSchema } from \"../schemas/organizations\";\nimport { SatisfactionRatingSchema } from \"../schemas/satisfaction\";\nimport { TalkLineSchema } from \"../schemas/talk\";\nimport { TicketFieldChangeSchema, TicketMetricEventSchema } from \"../schemas/ticket-events\";\nimport { TicketSchema } from \"../schemas/tickets\";\nimport { UserSchema } from \"../schemas/users\";\nimport { customerRows } from \"./customers\";\nimport { setupRows } from \"./setup\";\n\nexport const demo = Demo.define({\n  name: \"producer-zendesk\",\n  setup: {\n    tables: [\n      Demo.table({ name: \"brands\", rowSchema: BrandSchema, version: \"version\" }),\n      Demo.table({ name: \"groups\", rowSchema: GroupSchema, version: \"version\" }),\n      Demo.table({\n        name: \"group_memberships\",\n        rowSchema: GroupMembershipSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"custom_statuses\", rowSchema: CustomStatusSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_fields\", rowSchema: TicketFieldSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_forms\", rowSchema: TicketFormSchema, version: \"version\" }),\n      Demo.table({ name: \"user_fields\", rowSchema: UserFieldSchema, version: \"version\" }),\n      Demo.table({\n        name: \"organization_fields\",\n        rowSchema: OrganizationFieldSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"custom_roles\", rowSchema: CustomRoleSchema, version: \"version\" }),\n      Demo.table({ name: \"sla_policies\", rowSchema: SlaPolicySchema, version: \"version\" }),\n      Demo.table({ name: \"schedules\", rowSchema: ScheduleSchema, version: \"version\" }),\n      Demo.table({ name: \"macros\", rowSchema: MacroSchema, version: \"version\" }),\n      Demo.table({ name: \"categories\", rowSchema: CategorySchema, version: \"version\" }),\n      Demo.table({ name: \"sections\", rowSchema: SectionSchema, version: \"version\" }),\n      Demo.table({ name: \"articles\", rowSchema: ArticleSchema, version: \"version\" }),\n      Demo.table({ name: \"community_topics\", rowSchema: CommunityTopicSchema, version: \"version\" }),\n      Demo.table({ name: \"community_posts\", rowSchema: CommunityPostSchema, version: \"version\" }),\n      Demo.table({ name: \"talk_lines\", rowSchema: TalkLineSchema, version: \"version\" }),\n      Demo.table({ name: \"csat_surveys\", rowSchema: CsatSurveySchema, version: \"version\" }),\n      Demo.table({ name: \"organizations\", rowSchema: OrganizationSchema, version: \"version\" }),\n    ],\n    rows: setupRows,\n  },\n  group: {\n    tables: [\n      Demo.table({ name: \"users\", rowSchema: UserSchema, version: \"version\" }),\n      Demo.table({\n        name: \"organization_memberships\",\n        rowSchema: OrganizationMembershipSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"tickets\", rowSchema: TicketSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_comments\", rowSchema: TicketCommentSchema, version: \"version\" }),\n      Demo.table({\n        name: \"ticket_field_history\",\n        rowSchema: TicketFieldChangeSchema,\n        version: \"version\",\n      }),\n      Demo.table({\n        name: \"ticket_metric_events\",\n        rowSchema: TicketMetricEventSchema,\n        version: \"version\",\n      }),\n      Demo.table({\n        name: \"satisfaction_ratings\",\n        rowSchema: SatisfactionRatingSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"survey_responses\", rowSchema: SurveyResponseSchema, version: \"version\" }),\n    ],\n    rows: customerRows,\n  },\n});\n\nexport const demoCommand = ConnectorApp.makeDemoCommand(demo).pipe(\n  Command.provide(RuntimeConfig.layerHosted()),\n);\n","import {\n  ConnectorApp,\n  Ingestor,\n  RuntimeConfig,\n  StateStore,\n  Telemetry,\n} from \"@useairfoil/connector-kit\";\nimport { Effect, Layer, Logger } from \"effect\";\nimport { Command } from \"effect/cli\";\n\nimport { ZendeskConnector } from \"./index\";\n\nconst ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config);\n\nconst TelemetryLayer = Layer.mergeAll(Telemetry.layerOtlp(), Telemetry.layerMetricsConsoleDump());\n\nexport const sandboxCommand = Command.make(\"sandbox\", {}, () =>\n  Effect.gen(function* () {\n    const port = yield* RuntimeConfig.httpPort;\n    const entrypoint = yield* ZendeskConnector.ZendeskConnector;\n\n    return yield* ConnectorApp.start(entrypoint, { port });\n  }).pipe(\n    Effect.annotateLogs({ component: \"zendesk\" }),\n    Effect.provide(\n      Layer.mergeAll(\n        StateStore.layerMemory,\n        Ingestor.layerConsole,\n        ConnectorLayer,\n        Logger.layer([Logger.consolePretty()]),\n        TelemetryLayer,\n      ),\n    ),\n  ),\n).pipe(Command.withDescription(\"Run the connector locally and log ingested data\"));\n","import { PgClient } from \"@effect/sql-pg\";\nimport {\n  ConnectorApp,\n  Ingestor,\n  RuntimeConfig,\n  StateStore,\n  Telemetry,\n} from \"@useairfoil/connector-kit\";\nimport { Config, Effect, Layer, Logger, Schema } from \"effect\";\nimport { Command } from \"effect/cli\";\n\nimport { ZendeskConnector } from \"./index\";\n\nconst ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config);\nconst TelemetryLayer = Telemetry.layerOtlp();\nconst PostgresLayer = PgClient.layerConfig({\n  url: Config.schema(\n    Schema.Redacted(Schema.NonEmptyString),\n    RuntimeConfig.PlatformRuntimeKey.postgresConnectionString,\n  ),\n  maxConnections: Config.succeed(2),\n  connectTimeout: Config.succeed(\"5 seconds\"),\n  applicationName: Config.succeed(\"airfoil-producer-zendesk\"),\n});\nconst StateStoreLayer = StateStore.layerSql().pipe(Layer.provide(PostgresLayer));\n\nexport const startCommand = Command.make(\"start\", {}, () =>\n  Effect.gen(function* () {\n    const port = yield* RuntimeConfig.httpPort;\n    const entrypoint = yield* ZendeskConnector.ZendeskConnector;\n\n    return yield* ConnectorApp.start(entrypoint, { port }).pipe(\n      Effect.provide(Ingestor.layerWingsConfig(entrypoint)),\n    );\n  }).pipe(\n    Effect.annotateLogs({ component: \"zendesk\" }),\n    Effect.provide(\n      Layer.mergeAll(\n        StateStoreLayer,\n        ConnectorLayer,\n        Logger.layer([Logger.consolePretty()]),\n        TelemetryLayer,\n      ),\n    ),\n    Effect.provide(RuntimeConfig.layerHosted()),\n  ),\n).pipe(Command.withDescription(\"Run the production connector against Wings\"));\n","#!/usr/bin/env node\n\nimport { NodeRuntime, NodeServices } from \"@effect/platform-node\";\nimport { Effect, Layer } from \"effect\";\nimport { Command } from \"effect/cli\";\nimport { FetchHttpClient } from \"effect/http\";\n\nimport packageJson from \"../package.json\";\nimport { createTableCommand } from \"./create-table\";\nimport { demoCommand } from \"./demo\";\nimport { sandboxCommand } from \"./sandbox\";\nimport { startCommand } from \"./start\";\n\nconst BootstrapLayer = Layer.mergeAll(FetchHttpClient.layer, NodeServices.layer);\n\nconst program = Command.make(\"producer-zendesk\", {}, () => Effect.void).pipe(\n  Command.withSubcommands([startCommand, sandboxCommand, createTableCommand, demoCommand]),\n);\n\nconst cli = Command.run(program, { version: packageJson.version });\n\nNodeRuntime.runMain(cli.pipe(Effect.provide(BootstrapLayer), 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+{"version":3,"file":"main.mjs","names":["ConnectorLayer","ZendeskConnector.layerConfig","TelemetryLayer","ZendeskConnector.ZendeskConnector","ZendeskConnector.layerConfig","ZendeskConnector.ZendeskConnector","packageJson.version"],"sources":["../package.json","../src/tables.ts","../src/create-table.ts","../src/demo/shared.ts","../src/demo/tickets.ts","../src/demo/customers.ts","../src/demo/help-center.ts","../src/demo/setup.ts","../src/demo/index.ts","../src/sandbox.ts","../src/start.ts","../src/main.ts"],"sourcesContent":["","import type { Schema } from \"effect\";\n\nimport { TicketCommentSchema } from \"./schemas/comments\";\nimport { CsatSurveySchema, SurveyResponseSchema } from \"./schemas/csat\";\nimport {\n  ArticleSchema,\n  CategorySchema,\n  CommunityPostSchema,\n  CommunityTopicSchema,\n  SectionSchema,\n} from \"./schemas/help-center\";\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"./schemas/lists\";\nimport { GroupMembershipSchema, OrganizationMembershipSchema } from \"./schemas/memberships\";\nimport { OrganizationSchema } from \"./schemas/organizations\";\nimport { SatisfactionRatingSchema } from \"./schemas/satisfaction\";\nimport { TalkLineSchema } from \"./schemas/talk\";\nimport { TicketFieldChangeSchema, TicketMetricEventSchema } from \"./schemas/ticket-events\";\nimport { TicketSchema } from \"./schemas/tickets\";\nimport { UserSchema } from \"./schemas/users\";\n\nexport const tableSchemas: Readonly<Record<string, Schema.Top>> = {\n  tickets: TicketSchema,\n  ticket_comments: TicketCommentSchema,\n  users: UserSchema,\n  organizations: OrganizationSchema,\n  groups: GroupSchema,\n  brands: BrandSchema,\n  ticket_fields: TicketFieldSchema,\n  ticket_forms: TicketFormSchema,\n  custom_statuses: CustomStatusSchema,\n  survey_responses: SurveyResponseSchema,\n  csat_surveys: CsatSurveySchema,\n  ticket_field_history: TicketFieldChangeSchema,\n  ticket_metric_events: TicketMetricEventSchema,\n  satisfaction_ratings: SatisfactionRatingSchema,\n  group_memberships: GroupMembershipSchema,\n  organization_memberships: OrganizationMembershipSchema,\n  user_fields: UserFieldSchema,\n  organization_fields: OrganizationFieldSchema,\n  custom_roles: CustomRoleSchema,\n  sla_policies: SlaPolicySchema,\n  schedules: ScheduleSchema,\n  macros: MacroSchema,\n  articles: ArticleSchema,\n  sections: SectionSchema,\n  categories: CategorySchema,\n  community_posts: CommunityPostSchema,\n  community_topics: CommunityTopicSchema,\n  talk_lines: TalkLineSchema,\n};\n","import { ConnectorApp, RuntimeConfig } from \"@useairfoil/connector-kit\";\nimport { Command } from \"effect/cli\";\n\nimport { tableSchemas } from \"./tables\";\n\nexport const createTableCommand = ConnectorApp.makeCreateTableCommand(tableSchemas);\n\nexport const setupCommand = ConnectorApp.makeSetupCommand(tableSchemas).pipe(\n  Command.provide(RuntimeConfig.layerHosted()),\n);\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport { Duration } from \"effect\";\n\nimport type { TicketComment } from \"../schemas/comments\";\nimport type { SurveyResponse } from \"../schemas/csat\";\nimport type { OrganizationMembership } from \"../schemas/memberships\";\nimport type { SatisfactionRating } from \"../schemas/satisfaction\";\nimport type { TicketFieldChange, TicketMetricEvent } from \"../schemas/ticket-events\";\nimport type { Ticket } from \"../schemas/tickets\";\nimport type { User } from \"../schemas/users\";\n\nexport const minute = Duration.toMillis(Duration.minutes(1));\nexport const day = Duration.toMillis(Duration.days(1));\nexport const helpCenter = \"https://acme.zendesk.com/hc/en-us\";\n\n// Zendesk IDs are numbers. Each kind gets its own range.\nexport const brandId = 360_000_000_001n;\nexport const groupId = (g: number) => 360_000_100_000n + BigInt(g);\nexport const agentId = (a: number) => 360_000_200_000n + BigInt(a);\nexport const endUserId = (index: number) => 380_000_000_000n + BigInt(index);\nexport const organizationId = (o: number) => 360_000_300_000n + BigInt(o);\nexport const formId = (f: number) => 360_000_400_000n + BigInt(f);\nexport const fieldId = (f: number) => 360_000_500_000n + BigInt(f);\nexport const slaId = 360_000_600_001n;\nexport const surveyId = \"01JDEMO00000000000000CSAT1\";\n\nexport const groups = [\"Support\", \"Billing\", \"Technical\", \"VIP\"] as const;\nexport const vipGroup = 3;\nexport const agentCount = 12;\nexport const organizationCount = 40;\n\nexport const productAreas = [\"billing\", \"login\", \"integrations\", \"mobile\", \"reporting\"] as const;\nexport const plans = [\"free\", \"pro\", \"enterprise\"] as const;\n\n// Custom ticket fields, after the system ones.\nexport const productAreaField = fieldId(10);\nexport const planField = fieldId(11);\n\nexport const statusIds = { new: 1n, open: 2n, pending: 3n, hold: 4n, solved: 5n } as const;\n\nexport const subjects: Record<(typeof productAreas)[number], ReadonlyArray<string>> = {\n  billing: [\"Charged twice this month\", \"Can't update my card\", \"Need an invoice for last month\"],\n  login: [\n    \"Can't log in after password reset\",\n    \"Two-factor code never arrives\",\n    \"Locked out of my account\",\n  ],\n  integrations: [\n    \"Slack notifications stopped\",\n    \"Salesforce sync is failing\",\n    \"Webhook returns 500\",\n  ],\n  mobile: [\n    \"App crashes on startup\",\n    \"Push notifications don't work\",\n    \"Can't upload photos from iOS\",\n  ],\n  reporting: [\n    \"Export to CSV is empty\",\n    \"Dashboard numbers look wrong\",\n    \"Scheduled report didn't send\",\n  ],\n};\n\nexport const articleTitles = [\n  [\"Create your account\", \"Invite your team\", \"Set up your workspace\", \"Import your data\"],\n  [\n    \"Update your payment method\",\n    \"Download invoices\",\n    \"Change your plan\",\n    \"Cancel your subscription\",\n  ],\n  [\"Reset your password\", \"Fix sync errors\", \"Troubleshoot notifications\", \"Contact support\"],\n] as const;\n\nexport const categories = [\"Getting started\", \"Billing\", \"Troubleshooting\"] as const;\n\nexport const slug = (text: string) => text.toLowerCase().replaceAll(/[^a-z0-9]+/g, \"-\");\n\nexport type Rows = {\n  readonly users: Array<User>;\n  readonly organization_memberships: Array<OrganizationMembership>;\n  readonly tickets: Array<Ticket>;\n  readonly ticket_comments: Array<TicketComment>;\n  readonly ticket_field_history: Array<TicketFieldChange>;\n  readonly ticket_metric_events: Array<TicketMetricEvent>;\n  readonly satisfaction_ratings: Array<SatisfactionRating>;\n  readonly survey_responses: Array<SurveyResponse>;\n};\n\n/** Date helpers for one run. `at` keeps a time from going past now. */\nexport const clock = ({ faker, now }: Demo.DemoContext) => {\n  const at = (time: number) => new Date(Math.min(time, now.getTime()));\n\n  const later = (from: Date, min: number, max: number) =>\n    at(from.getTime() + faker.number.int({ min, max }));\n\n  return { at, later };\n};\n\nexport const minutes = (from: Date, to: Date) =>\n  BigInt(Math.round((to.getTime() - from.getTime()) / minute));\n\n/**\n * One customer being built: the run's tools, their rows so far, and what their\n * tickets need to know.\n */\nexport type CustomerGroup = Demo.DemoContext &\n  ReturnType<typeof clock> & {\n    readonly rows: Rows;\n    readonly index: number;\n    readonly userId: bigint;\n    readonly joined: Date;\n    readonly vip: boolean;\n    readonly plan: string;\n    readonly organization: number | undefined;\n  };\n","import {\n  agentCount,\n  agentId,\n  brandId,\n  type CustomerGroup,\n  day,\n  formId,\n  groupId,\n  minute,\n  minutes,\n  organizationId,\n  planField,\n  productAreaField,\n  productAreas,\n  slaId,\n  statusIds,\n  subjects,\n  surveyId,\n  vipGroup,\n} from \"./shared\";\n\n/**\n * One ticket with its comments, field history, metric events, and rating.\n * Returns when it last changed.\n */\nexport const ticketRows = (customer: CustomerGroup, n: number): Date => {\n  const { faker, now, later, rows, index, userId, joined, vip, plan, organization } = customer;\n\n  const ticketId = BigInt(1000 + index * 4 + n);\n  const area = faker.helpers.arrayElement(productAreas);\n  const subject = faker.helpers.arrayElement(subjects[area]);\n  const channel = faker.helpers.arrayElement([\"email\", \"web\", \"web\", \"api\"]);\n\n  const status = faker.helpers.weightedArrayElement([\n    { weight: 45, value: \"closed\" },\n    { weight: 20, value: \"solved\" },\n    { weight: 15, value: \"open\" },\n    { weight: 10, value: \"pending\" },\n    { weight: 5, value: \"new\" },\n    { weight: 5, value: \"hold\" },\n  ] as const);\n\n  // Solved tickets close four days later, so they need some history. Open ones are recent.\n  const resolved = status === \"closed\" || status === \"solved\";\n\n  const created = resolved\n    ? faker.date.between({ from: joined, to: new Date(now.getTime() - 6 * day) })\n    : faker.date.between({\n        from: new Date(Math.max(joined.getTime(), now.getTime() - 7 * day)),\n        to: now,\n      });\n\n  const priority = vip\n    ? faker.helpers.arrayElement([\"high\", \"urgent\", \"normal\"])\n    : faker.helpers.arrayElement([\"normal\", \"normal\", \"low\", \"high\"]);\n\n  const group = vip ? vipGroup : area === \"billing\" ? 1 : area === \"integrations\" ? 2 : 0;\n  const assignee = status === \"new\" ? null : agentId(faker.number.int({ max: agentCount - 1 }));\n\n  const firstReply = assignee\n    ? later(created, 5 * minute, vip ? 60 * minute : 8 * 60 * minute)\n    : null;\n\n  const solved = resolved ? later(firstReply ?? created, 30 * minute, day) : null;\n\n  const closed =\n    status === \"closed\" && solved ? later(solved, 4 * day, 4 * day + 60 * minute) : null;\n\n  const rated = solved !== null && faker.datatype.boolean({ probability: 0.4 });\n  const happy = faker.datatype.boolean({ probability: 0.85 });\n\n  // The conversation: the question, the agent's replies, and sometimes a note.\n  const comment = (c: number, author: bigint, isPublic: boolean, body: string, time: Date) => {\n    rows.ticket_comments.push({\n      id: 39_000_000_000n + ticketId * 10n + BigInt(c),\n      version: time,\n      ticket_id: ticketId,\n      type: \"Comment\",\n      author_id: author,\n      public: isPublic,\n      created_at: time,\n      via: { channel: author === userId ? channel : \"web\" },\n      body,\n      attachments:\n        c === 0 && area === \"mobile\"\n          ? [\n              {\n                id: 40_000_000_000n + ticketId,\n                file_name: \"screenshot.png\",\n                content_type: \"image/png\",\n                size: BigInt(faker.number.int({ min: 40_000, max: 900_000 })),\n              },\n            ]\n          : [],\n    });\n  };\n\n  const description = `Hi, ${subject.toLowerCase()}. ${faker.helpers.arrayElement([\n    \"It started yesterday.\",\n    \"This is blocking my team.\",\n    \"I tried logging out and back in.\",\n    \"Can you take a look?\",\n  ])}`;\n\n  comment(0, userId, true, description, created);\n  let replies = 0;\n\n  if (assignee && firstReply) {\n    comment(1, assignee, true, \"Thanks for reaching out! I'm looking into this now.\", firstReply);\n    replies++;\n\n    if (faker.datatype.boolean({ probability: 0.3 })) {\n      comment(\n        2,\n        assignee,\n        false,\n        \"Checked the logs, looks like a known issue.\",\n        later(firstReply, minute, 60 * minute),\n      );\n    }\n\n    if (solved) {\n      comment(\n        3,\n        assignee,\n        true,\n        \"This should be fixed now. Let me know if you still see it.\",\n        solved,\n      );\n\n      replies++;\n    }\n  }\n\n  const history: Array<readonly [Date, string, string | null, string | null]> = [\n    [created, \"status\", \"new\", null],\n    [created, \"priority\", priority, null],\n    [created, \"group_id\", String(groupId(group)), null],\n  ];\n\n  if (assignee && firstReply) {\n    history.push([firstReply, \"assignee_id\", String(assignee), null]);\n\n    history.push([\n      firstReply,\n      \"status\",\n      status === \"pending\" ? \"pending\" : status === \"hold\" ? \"hold\" : \"open\",\n      \"new\",\n    ]);\n  }\n\n  if (solved) history.push([solved, \"status\", \"solved\", \"open\"]);\n  if (closed) history.push([closed, \"status\", \"closed\", \"solved\"]);\n\n  history.forEach(([time, field, value, previous], h) => {\n    rows.ticket_field_history.push({\n      id: 41_000_000_000n + ticketId * 20n + BigInt(h),\n      version: time,\n      ticket_id: ticketId,\n      // Zendesk itself closes solved tickets after four days.\n      updater_id:\n        field === \"status\" && value === \"closed\"\n          ? -1n\n          : time === created\n            ? userId\n            : (assignee ?? userId),\n      event_type: previous === null && time === created ? \"Create\" : \"Change\",\n      field_name: field,\n      value,\n      previous_value: previous,\n      via: field === \"status\" && value === \"closed\" ? \"Rule\" : \"Web form\",\n    });\n  });\n\n  const metric = (m: number, name: string, type: string, time: Date, sla?: bigint) => {\n    rows.ticket_metric_events.push({\n      id: 42_000_000_000n + ticketId * 20n + BigInt(m),\n      version: time,\n      _deleted: false,\n      ticket_id: ticketId,\n      metric: name,\n      instance_id: 1n,\n      type,\n      time,\n      sla_policy_id: sla === undefined ? null : slaId,\n      sla_target_in_seconds: sla ?? null,\n      sla_business_hours: sla === undefined ? null : priority !== \"urgent\",\n      status_calendar: null,\n      status_business: null,\n    });\n  };\n\n  metric(0, \"reply_time\", \"activate\", created);\n\n  if (vip)\n    metric(\n      1,\n      \"reply_time\",\n      \"apply_sla\",\n      created,\n      priority === \"urgent\" ? 1800n : priority === \"high\" ? 3600n : 14_400n,\n    );\n\n  if (firstReply) metric(2, \"reply_time\", \"fulfill\", firstReply);\n  metric(3, \"agent_work_time\", \"activate\", created);\n  if (solved) metric(4, \"agent_work_time\", \"fulfill\", solved);\n\n  const score = rated ? (happy ? \"good\" : \"bad\") : solved ? \"offered\" : \"unoffered\";\n\n  if (rated && solved) {\n    const ratedAt = later(solved, 10 * minute, 2 * day);\n\n    const ratingComment = happy\n      ? faker.helpers.arrayElement([\"Quick and helpful, thanks!\", \"Great support.\", null])\n      : \"Took too long to get an answer.\";\n\n    rows.satisfaction_ratings.push({\n      id: 43_000_000_000n + ticketId,\n      version: ratedAt,\n      created_at: ratedAt,\n      updated_at: ratedAt,\n      ticket_id: ticketId,\n      requester_id: userId,\n      assignee_id: assignee,\n      group_id: groupId(group),\n      score,\n      comment: ratingComment,\n      reason: happy ? null : \"The issue took too long to resolve\",\n      reason_id: happy ? null : 1001n,\n    });\n\n    const rating = happy\n      ? faker.helpers.arrayElement([4, 5, 5])\n      : faker.helpers.arrayElement([1, 2]);\n\n    rows.survey_responses.push({\n      id: `01JDEMO${ticketId.toString().padStart(19, \"0\")}`,\n      version: ratedAt,\n      ticket_id: ticketId,\n      responder_id: userId,\n      survey_id: surveyId,\n      survey_version: 1n,\n      rating: BigInt(rating),\n      rating_category: happy ? \"good\" : \"bad\",\n      answers: [\n        {\n          question_id: \"01JDEMO0000000000000QRATE1\",\n          question_type: \"rating_scale_numeric\",\n          type: \"rating_scale\",\n          rating: BigInt(rating),\n          rating_category: happy ? \"good\" : \"bad\",\n          value: null,\n          option_ids: [],\n          updated_at: ratedAt,\n        },\n        ...(ratingComment\n          ? [\n              {\n                question_id: \"01JDEMO0000000000000QTEXT1\",\n                question_type: \"open_ended\",\n                type: \"open_ended\",\n                rating: null,\n                rating_category: null,\n                value: ratingComment,\n                option_ids: [],\n                updated_at: ratedAt,\n              },\n            ]\n          : []),\n      ],\n      expires_at: new Date(ratedAt.getTime() + 28 * day),\n    });\n  }\n\n  const updated = closed ?? solved ?? firstReply ?? created;\n\n  const calendar = (from: Date | null, to: Date | null) => ({\n    calendar: from && to ? minutes(from, to) : null,\n    business: from && to ? (minutes(from, to) * 8n) / 24n : null,\n  });\n\n  rows.tickets.push({\n    id: ticketId,\n    version: updated,\n    _deleted: false,\n    created_at: created,\n    updated_at: updated,\n    subject,\n    description,\n    status,\n    custom_status_id: status === \"closed\" ? statusIds.solved : statusIds[status],\n    priority,\n    type: faker.helpers.arrayElement([\"question\", \"incident\", \"problem\"]),\n    via: { channel },\n    requester_id: userId,\n    submitter_id: userId,\n    assignee_id: assignee,\n    organization_id: organization === undefined ? null : organizationId(organization),\n    group_id: groupId(group),\n    brand_id: brandId,\n    ticket_form_id: area === \"billing\" ? formId(1) : formId(0),\n    problem_id: null,\n    due_at: null,\n    external_id: null,\n    is_public: true,\n    satisfaction_rating: rated ? { score, comment: null } : { score },\n    tags: [area, plan],\n    custom_fields: new Map([\n      [String(productAreaField), area],\n      [String(planField), plan],\n    ]),\n    metrics: {\n      replies: BigInt(replies),\n      reopens: 0n,\n      assignee_stations: assignee ? 1n : 0n,\n      group_stations: 1n,\n      reply_time_in_minutes: calendar(created, firstReply),\n      first_resolution_time_in_minutes: calendar(created, solved),\n      full_resolution_time_in_minutes: calendar(created, solved),\n      agent_wait_time_in_minutes: { calendar: 0n, business: 0n },\n      requester_wait_time_in_minutes: calendar(created, firstReply),\n      on_hold_time_in_minutes: { calendar: 0n, business: 0n },\n      assigned_at: firstReply,\n      initially_assigned_at: firstReply,\n      solved_at: solved,\n      latest_comment_added_at: solved ?? firstReply ?? created,\n      status_updated_at: updated,\n    },\n  });\n\n  return updated;\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport {\n  agentCount,\n  agentId,\n  clock,\n  type CustomerGroup,\n  day,\n  endUserId,\n  groupId,\n  groups,\n  minute,\n  organizationCount,\n  organizationId,\n  type Rows,\n} from \"./shared\";\nimport { ticketRows } from \"./tickets\";\n\n/**\n * One group is one customer and their tickets. Agents share the users table,\n * so the first groups also carry one agent each.\n */\nexport const customerRows = (index: number, context: Demo.DemoContext): Rows => {\n  const { faker, now } = context;\n  const { at } = clock(context);\n\n  const rows: Rows = {\n    users: [],\n    organization_memberships: [],\n    tickets: [],\n    ticket_comments: [],\n    ticket_field_history: [],\n    ticket_metric_events: [],\n    satisfaction_ratings: [],\n    survey_responses: [],\n  };\n\n  const setup = new Date(now.getTime() - 900 * day);\n\n  if (index < agentCount) {\n    const first = faker.person.firstName();\n    const last = faker.person.lastName();\n    const agentGroup = index % groups.length;\n\n    rows.users.push({\n      id: agentId(index),\n      version: setup,\n      created_at: setup,\n      updated_at: setup,\n      name: `${first} ${last}`,\n      email: faker.internet.exampleEmail({ firstName: first, lastName: last }).toLowerCase(),\n      role: index === 0 ? \"admin\" : \"agent\",\n      custom_role_id: index === 0 ? null : index < 2 ? 360_000_700_001n : 360_000_700_002n,\n      organization_id: null,\n      default_group_id: groupId(agentGroup),\n      suspended: false,\n      verified: true,\n      locale: \"en-US\",\n      time_zone: \"Eastern Time (US & Canada)\",\n      external_id: null,\n      last_login_at: at(now.getTime() - faker.number.int({ min: minute, max: 2 * day })),\n      tags: [],\n      user_fields: new Map(),\n      identities: [],\n    });\n  }\n\n  const first = faker.person.firstName();\n  const last = faker.person.lastName();\n  const email = faker.internet.exampleEmail({ firstName: first, lastName: last }).toLowerCase();\n  const userId = endUserId(index);\n\n  const organization = faker.helpers.maybe(() => faker.number.int({ max: organizationCount - 1 }), {\n    probability: 0.6,\n  });\n\n  const vip = organization !== undefined && organization < 6;\n  const plan = vip ? \"enterprise\" : faker.helpers.arrayElement([\"free\", \"pro\", \"pro\"]);\n  const joined = at(now.getTime() - faker.number.int({ min: 10 * day, max: 700 * day }));\n\n  if (organization !== undefined) {\n    rows.organization_memberships.push({\n      id: 362_000_000_000n + BigInt(index),\n      version: joined,\n      created_at: joined,\n      updated_at: joined,\n      user_id: userId,\n      organization_id: organizationId(organization),\n      default: true,\n      view_tickets: false,\n    });\n  }\n\n  let lastActive = joined;\n  const ticketCount = faker.number.int({ min: 1, max: 3 });\n\n  const customer: CustomerGroup = {\n    ...context,\n    ...clock(context),\n    rows,\n    index,\n    userId,\n    joined,\n    vip,\n    plan,\n    organization,\n  };\n\n  for (let n = 0; n < ticketCount; n++) {\n    const updated = ticketRows(customer, n);\n    lastActive = updated > lastActive ? updated : lastActive;\n  }\n\n  rows.users.push({\n    id: userId,\n    version: lastActive,\n    created_at: joined,\n    updated_at: lastActive,\n    name: `${first} ${last}`,\n    email,\n    role: \"end-user\",\n    custom_role_id: null,\n    organization_id: organization === undefined ? null : organizationId(organization),\n    default_group_id: null,\n    suspended: false,\n    verified: true,\n    locale: \"en-US\",\n    time_zone: null,\n    external_id: null,\n    last_login_at: null,\n    tags: [plan],\n    user_fields: new Map([[\"plan\", plan]]),\n    identities: [\n      {\n        id: 44_000_000_000n + BigInt(index),\n        type: \"email\",\n        value: email,\n        verified: true,\n        primary: true,\n      },\n    ],\n  });\n\n  return rows;\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\n\nimport type {\n  Article,\n  Category,\n  CommunityPost,\n  CommunityTopic,\n  Section,\n} from \"../schemas/help-center\";\n\nimport { agentCount, agentId, articleTitles, categories, day, helpCenter, slug } from \"./shared\";\n\n/** The Help Center and community, written once with the account. */\nexport const helpCenterTables = ({ faker }: Demo.DemoContext, setup: Date) => {\n  const stamp = { version: setup, created_at: setup, updated_at: setup };\n\n  const categoryRows: Array<Category> = categories.map((name, c) => ({\n    id: 360_001_000_000n + BigInt(c),\n    ...stamp,\n    html_url: `${helpCenter}/categories/${360_001_000_000 + c}-${slug(name)}`,\n    name,\n    description: null,\n    locale: \"en-us\",\n    position: BigInt(c),\n  }));\n\n  const sections: Array<Section> = categories.map((name, c) => ({\n    id: 360_001_100_000n + BigInt(c),\n    ...stamp,\n    html_url: `${helpCenter}/sections/${360_001_100_000 + c}-${slug(name)}`,\n    name,\n    description: null,\n    locale: \"en-us\",\n    category_id: 360_001_000_000n + BigInt(c),\n    parent_section_id: null,\n    position: 0n,\n  }));\n\n  const articles: Array<Article> = articleTitles.flatMap((titles, c) =>\n    titles.map((title, a) => {\n      const id = 360_001_200_000n + BigInt(c * 10 + a);\n\n      const edited = new Date(\n        setup.getTime() + faker.number.int({ min: 10 * day, max: 800 * day }),\n      );\n\n      const votes = faker.number.int({ max: 60 });\n\n      return {\n        id,\n        version: edited,\n        created_at: setup,\n        updated_at: edited,\n        html_url: `${helpCenter}/articles/${id}-${slug(title)}`,\n        title,\n        body: `<p>This article explains how to ${title.toLowerCase()}.</p><ol><li>Open Settings.</li><li>Follow the steps on screen.</li></ol>`,\n        locale: \"en-us\",\n        source_locale: \"en-us\",\n        section_id: 360_001_100_000n + BigInt(c),\n        author_id: agentId(a % agentCount),\n        draft: false,\n        promoted: a === 0,\n        position: BigInt(a),\n        vote_sum: BigInt(votes - faker.number.int({ max: Math.floor(votes / 4) })),\n        vote_count: BigInt(votes),\n        label_names: [slug(categories[c] ?? \"\")],\n        edited_at: edited,\n      };\n    }),\n  );\n\n  const topics: Array<CommunityTopic> = [\"Feature requests\", \"Tips and tricks\"].map((name, t) => ({\n    id: 360_001_300_000n + BigInt(t),\n    ...stamp,\n    html_url: `${helpCenter}/community/topics/${360_001_300_000 + t}-${slug(name)}`,\n    name,\n    description: null,\n    position: BigInt(t),\n    follower_count: BigInt(faker.number.int({ min: 20, max: 300 })),\n  }));\n\n  const posts: Array<CommunityPost> = [\n    \"Dark mode for the dashboard\",\n    \"Bulk edit tickets\",\n    \"Export reports to Google Sheets\",\n    \"Keyboard shortcuts cheat sheet\",\n    \"How we use tags to route tickets\",\n    \"Custom fields in reports\",\n  ].map((title, p) => {\n    const created = new Date(setup.getTime() + faker.number.int({ min: 30 * day, max: 800 * day }));\n    const votes = faker.number.int({ min: 2, max: 120 });\n\n    return {\n      id: 360_001_400_000n + BigInt(p),\n      version: created,\n      created_at: created,\n      updated_at: created,\n      html_url: `${helpCenter}/community/posts/${360_001_400_000 + p}-${slug(title)}`,\n      title,\n      details: `<p>${title}. Would love to see this.</p>`,\n      author_id: agentId(p % agentCount),\n      topic_id: 360_001_300_000n + BigInt(p < 3 ? 0 : 1),\n      status: p < 3 ? faker.helpers.arrayElement([\"planned\", \"none\", \"not_planned\"]) : \"none\",\n      featured: p === 3,\n      pinned: false,\n      closed: false,\n      vote_sum: BigInt(votes),\n      vote_count: BigInt(votes),\n      comment_count: BigInt(faker.number.int({ max: 20 })),\n      follower_count: BigInt(faker.number.int({ min: 1, max: 50 })),\n    };\n  });\n\n  return {\n    categories: categoryRows,\n    sections,\n    articles,\n    community_topics: topics,\n    community_posts: posts,\n  };\n};\n","import type { Demo } from \"@useairfoil/connector-kit\";\nimport type { Schema } from \"effect\";\n\nimport type { CsatSurvey } from \"../schemas/csat\";\nimport type { GroupMembership } from \"../schemas/memberships\";\nimport type { Organization } from \"../schemas/organizations\";\nimport type { TalkLine } from \"../schemas/talk\";\n\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"../schemas/lists\";\nimport { helpCenterTables } from \"./help-center\";\nimport {\n  agentCount,\n  agentId,\n  brandId,\n  day,\n  fieldId,\n  formId,\n  groupId,\n  groups,\n  organizationCount,\n  organizationId,\n  planField,\n  plans,\n  productAreaField,\n  productAreas,\n  slaId,\n  slug,\n  statusIds,\n  surveyId,\n  vipGroup,\n} from \"./shared\";\n\ntype Group = Schema.Schema.Type<typeof GroupSchema>;\ntype Brand = Schema.Schema.Type<typeof BrandSchema>;\ntype TicketField = Schema.Schema.Type<typeof TicketFieldSchema>;\ntype TicketForm = Schema.Schema.Type<typeof TicketFormSchema>;\ntype CustomStatus = Schema.Schema.Type<typeof CustomStatusSchema>;\ntype UserField = Schema.Schema.Type<typeof UserFieldSchema>;\ntype OrganizationField = Schema.Schema.Type<typeof OrganizationFieldSchema>;\ntype CustomRole = Schema.Schema.Type<typeof CustomRoleSchema>;\ntype SlaPolicy = Schema.Schema.Type<typeof SlaPolicySchema>;\ntype ScheduleRow = Schema.Schema.Type<typeof ScheduleSchema>;\ntype Macro = Schema.Schema.Type<typeof MacroSchema>;\n\n/** The account setup, written once before any customer. */\nexport const setupRows = ({ faker, now }: Demo.DemoContext) => {\n  const setup = new Date(now.getTime() - 900 * day);\n  const stamp = { version: setup, created_at: setup, updated_at: setup };\n\n  const brands: Array<Brand> = [\n    {\n      id: brandId,\n      ...stamp,\n      name: \"Acme\",\n      subdomain: \"acme\",\n      brand_url: \"https://acme.zendesk.com\",\n      active: true,\n      default: true,\n    },\n  ];\n\n  const groupRows: Array<Group> = groups.map((name, g) => ({\n    id: groupId(g),\n    ...stamp,\n    name,\n    description: g === vipGroup ? \"Enterprise customers\" : `${name} questions`,\n    default: g === 0,\n    is_public: true,\n  }));\n\n  const statuses: Array<CustomStatus> = [\n    ...Object.entries(statusIds).map(([category, id]) => ({\n      id,\n      ...stamp,\n      status_category: category,\n      agent_label: category[0]?.toUpperCase() + category.slice(1),\n      end_user_label:\n        category === \"solved\" ? \"Solved\" : category === \"new\" ? \"Open\" : \"Awaiting reply\",\n      active: true,\n      default: true,\n    })),\n    {\n      id: 6n,\n      ...stamp,\n      status_category: \"open\",\n      agent_label: \"Waiting on engineering\",\n      end_user_label: \"In progress\",\n      active: true,\n      default: false,\n    },\n  ];\n\n  const systemFields = [\n    [\"subject\", \"Subject\"],\n    [\"description\", \"Description\"],\n    [\"status\", \"Status\"],\n    [\"tickettype\", \"Type\"],\n    [\"priority\", \"Priority\"],\n    [\"group\", \"Group\"],\n    [\"assignee\", \"Assignee\"],\n  ] as const;\n\n  const ticketFields: Array<TicketField> = [\n    ...systemFields.map(([type, title], f) => ({\n      id: fieldId(f),\n      ...stamp,\n      type,\n      title,\n      raw_title: title,\n      active: true,\n      required: type === \"subject\",\n      custom_field_options: [],\n    })),\n    ...[\n      { id: productAreaField, title: \"Product area\", values: productAreas },\n      { id: planField, title: \"Plan\", values: plans },\n    ].map((field) => ({\n      id: field.id,\n      ...stamp,\n      type: \"tagger\",\n      title: field.title,\n      raw_title: field.title,\n      active: true,\n      required: false,\n      custom_field_options: field.values.map((value, o) => ({\n        id: field.id * 100n + BigInt(o),\n        name: value[0]?.toUpperCase() + value.slice(1),\n        value,\n      })),\n    })),\n  ];\n\n  const allFieldIds = ticketFields.map((field) => field.id);\n\n  const forms: Array<TicketForm> = [\n    {\n      id: formId(0),\n      ...stamp,\n      name: \"Default ticket form\",\n      display_name: \"Get help\",\n      active: true,\n      default: true,\n      ticket_field_ids: allFieldIds,\n    },\n    {\n      id: formId(1),\n      ...stamp,\n      name: \"Billing request\",\n      display_name: \"Billing question\",\n      active: true,\n      default: false,\n      ticket_field_ids: [...allFieldIds.slice(0, 3), planField],\n    },\n  ];\n\n  const userFields: Array<UserField> = [\n    {\n      id: fieldId(20),\n      ...stamp,\n      key: \"plan\",\n      type: \"dropdown\",\n      title: \"Plan\",\n      active: true,\n      position: 0n,\n      custom_field_options: plans.map((value, o) => ({\n        id: fieldId(20) * 100n + BigInt(o),\n        name: value,\n        value,\n      })),\n    },\n  ];\n\n  const organizationFields: Array<OrganizationField> = [\n    {\n      id: fieldId(30),\n      ...stamp,\n      key: \"account_tier\",\n      type: \"dropdown\",\n      title: \"Account tier\",\n      active: true,\n      position: 0n,\n      custom_field_options: [\"smb\", \"mid_market\", \"enterprise\"].map((value, o) => ({\n        id: fieldId(30) * 100n + BigInt(o),\n        name: value.replace(\"_\", \" \"),\n        value,\n      })),\n    },\n  ];\n\n  const roles: Array<CustomRole> = [\n    {\n      id: 360_000_700_001n,\n      ...stamp,\n      name: \"Team lead\",\n      description: \"Can manage macros and see reports.\",\n      role_type: 0n,\n      team_member_count: 2n,\n      configuration: new Map([\n        [\"ticket_access\", \"all\"],\n        [\"manage_macros\", \"true\"],\n        [\"view_reports\", \"true\"],\n      ]),\n    },\n    {\n      id: 360_000_700_002n,\n      ...stamp,\n      name: \"Agent\",\n      description: null,\n      role_type: 0n,\n      team_member_count: BigInt(agentCount - 2),\n      configuration: new Map([\n        [\"ticket_access\", \"within-groups\"],\n        [\"manage_macros\", \"false\"],\n        [\"view_reports\", \"false\"],\n      ]),\n    },\n  ];\n\n  const slaPolicies: Array<SlaPolicy> = [\n    {\n      id: slaId,\n      ...stamp,\n      title: \"Enterprise SLA\",\n      description: \"Faster replies for enterprise customers.\",\n      position: 1n,\n      filter: JSON.stringify({\n        all: [{ field: \"group_id\", operator: \"is\", value: String(groupId(vipGroup)) }],\n        any: [],\n      }),\n      policy_metrics: [\"urgent\", \"high\", \"normal\", \"low\"].map((priority, p) => ({\n        priority,\n        metric: \"first_reply_time\",\n        target_in_seconds: BigInt([30, 60, 240, 480][p] ?? 480) * 60n,\n        business_hours: priority !== \"urgent\",\n      })),\n    },\n  ];\n\n  // Monday to Friday, 9:00 to 17:00. Minutes count from Sunday midnight.\n  const schedules: Array<ScheduleRow> = [\n    {\n      id: 360_000_800_001n,\n      version: now,\n      created_at: setup,\n      updated_at: setup,\n      name: \"Business hours\",\n      time_zone: \"Eastern Time (US & Canada)\",\n      intervals: [1, 2, 3, 4, 5].map((weekday) => ({\n        start_time: BigInt(weekday * 1440 + 540),\n        end_time: BigInt(weekday * 1440 + 1020),\n      })),\n      holidays: [\n        {\n          id: 360_000_810_001n,\n          name: \"New Year's Day\",\n          start_date: `${now.getUTCFullYear()}-01-01`,\n          end_date: `${now.getUTCFullYear()}-01-01`,\n        },\n        {\n          id: 360_000_810_002n,\n          name: \"Christmas\",\n          start_date: `${now.getUTCFullYear()}-12-25`,\n          end_date: `${now.getUTCFullYear()}-12-26`,\n        },\n      ],\n    },\n  ];\n\n  const macroDefinitions: ReadonlyArray<{\n    readonly title: string;\n    readonly actions: ReadonlyArray<readonly [string, string]>;\n  }> = [\n    {\n      title: \"Close and thank\",\n      actions: [\n        [\"status\", \"solved\"],\n        [\"comment_value\", \"Glad we could help! Let us know if anything else comes up.\"],\n      ],\n    },\n    {\n      title: \"Ask for logs\",\n      actions: [\n        [\"status\", \"pending\"],\n        [\"comment_value\", \"Could you send us the logs from the last time this happened?\"],\n      ],\n    },\n    {\n      title: \"Escalate to billing\",\n      actions: [\n        [\"group_id\", String(groupId(1))],\n        [\"priority\", \"high\"],\n      ],\n    },\n    {\n      title: \"Send to engineering\",\n      actions: [\n        [\"custom_status_id\", \"6\"],\n        [\"comment_mode_is_public\", \"false\"],\n      ],\n    },\n  ];\n\n  const macros: Array<Macro> = macroDefinitions.map(({ title, actions }, m) => ({\n    id: 360_000_900_000n + BigInt(m),\n    ...stamp,\n    title,\n    description: null,\n    active: true,\n    position: BigInt(m),\n    actions: actions.map(([field, value]) => ({ field, value })),\n    restriction: null,\n  }));\n\n  const helpCenterSetup = helpCenterTables({ faker, now }, setup);\n\n  const lines: Array<TalkLine> = [\n    {\n      id: 360_001_500_001n,\n      version: now,\n      created_at: setup,\n      line_type: \"phone\",\n      nickname: \"Main support line\",\n      number: \"+15550100100\",\n      display_number: \"+1 (555) 010-0100\",\n      country_code: \"US\",\n      toll_free: false,\n      brand_id: brandId,\n      default_group_id: groupId(0),\n      group_ids: [groupId(0), groupId(vipGroup)],\n      priority: 0n,\n      recorded: true,\n      transcription: true,\n    },\n  ];\n\n  const surveys: Array<CsatSurvey> = [\n    {\n      id: surveyId,\n      version: setup,\n      survey_version: 1n,\n      state: \"enabled\",\n      created_at: setup,\n      updated_at: setup,\n      questions: [\n        {\n          id: \"01JDEMO0000000000000QRATE1\",\n          type: \"rating_scale_numeric\",\n          sub_type: \"customer_satisfaction\",\n          headline: \"How would you rate the support you received?\",\n          options: [1, 2, 3, 4, 5].map((rating) => ({\n            id: null,\n            rating: BigInt(rating),\n            label: \"\",\n          })),\n        },\n        {\n          id: \"01JDEMO0000000000000QTEXT1\",\n          type: \"open_ended\",\n          sub_type: null,\n          headline: \"Tell us more about your experience\",\n          options: [],\n        },\n      ],\n    },\n  ];\n\n  const organizations: Array<Organization> = Array.from({ length: organizationCount }, (_, o) => {\n    const name = faker.company.name();\n    const tier = o < 6 ? \"enterprise\" : o < 18 ? \"mid_market\" : \"smb\";\n    const created = new Date(setup.getTime() + o * 15 * day);\n\n    return {\n      id: organizationId(o),\n      version: created,\n      created_at: created,\n      updated_at: created,\n      name,\n      external_id: null,\n      group_id: tier === \"enterprise\" ? groupId(vipGroup) : null,\n      domain_names: [`${slug(name).replaceAll(\"-\", \"\")}.example.com`],\n      tags: [tier],\n      organization_fields: new Map([[\"account_tier\", tier]]),\n    };\n  });\n\n  // Each agent's default group, the same one their user row names.\n  const groupMemberships: Array<GroupMembership> = Array.from({ length: agentCount }, (_, a) => ({\n    id: 361_000_000_000n + BigInt(a),\n    ...stamp,\n    user_id: agentId(a),\n    group_id: groupId(a % groups.length),\n    default: true,\n  }));\n\n  return {\n    brands,\n    groups: groupRows,\n    group_memberships: groupMemberships,\n    custom_statuses: statuses,\n    ticket_fields: ticketFields,\n    ticket_forms: forms,\n    user_fields: userFields,\n    organization_fields: organizationFields,\n    custom_roles: roles,\n    sla_policies: slaPolicies,\n    schedules,\n    macros,\n    talk_lines: lines,\n    csat_surveys: surveys,\n    organizations,\n    ...helpCenterSetup,\n  };\n};\n","import { ConnectorApp, Demo, RuntimeConfig } from \"@useairfoil/connector-kit\";\nimport { Command } from \"effect/cli\";\n\nimport { TicketCommentSchema } from \"../schemas/comments\";\nimport { CsatSurveySchema, SurveyResponseSchema } from \"../schemas/csat\";\nimport {\n  ArticleSchema,\n  CategorySchema,\n  CommunityPostSchema,\n  CommunityTopicSchema,\n  SectionSchema,\n} from \"../schemas/help-center\";\nimport {\n  BrandSchema,\n  CustomRoleSchema,\n  CustomStatusSchema,\n  GroupSchema,\n  MacroSchema,\n  OrganizationFieldSchema,\n  ScheduleSchema,\n  SlaPolicySchema,\n  TicketFieldSchema,\n  TicketFormSchema,\n  UserFieldSchema,\n} from \"../schemas/lists\";\nimport { GroupMembershipSchema, OrganizationMembershipSchema } from \"../schemas/memberships\";\nimport { OrganizationSchema } from \"../schemas/organizations\";\nimport { SatisfactionRatingSchema } from \"../schemas/satisfaction\";\nimport { TalkLineSchema } from \"../schemas/talk\";\nimport { TicketFieldChangeSchema, TicketMetricEventSchema } from \"../schemas/ticket-events\";\nimport { TicketSchema } from \"../schemas/tickets\";\nimport { UserSchema } from \"../schemas/users\";\nimport { customerRows } from \"./customers\";\nimport { setupRows } from \"./setup\";\n\nexport const demo = Demo.define({\n  name: \"producer-zendesk\",\n  setup: {\n    tables: [\n      Demo.table({ name: \"brands\", rowSchema: BrandSchema, version: \"version\" }),\n      Demo.table({ name: \"groups\", rowSchema: GroupSchema, version: \"version\" }),\n      Demo.table({\n        name: \"group_memberships\",\n        rowSchema: GroupMembershipSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"custom_statuses\", rowSchema: CustomStatusSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_fields\", rowSchema: TicketFieldSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_forms\", rowSchema: TicketFormSchema, version: \"version\" }),\n      Demo.table({ name: \"user_fields\", rowSchema: UserFieldSchema, version: \"version\" }),\n      Demo.table({\n        name: \"organization_fields\",\n        rowSchema: OrganizationFieldSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"custom_roles\", rowSchema: CustomRoleSchema, version: \"version\" }),\n      Demo.table({ name: \"sla_policies\", rowSchema: SlaPolicySchema, version: \"version\" }),\n      Demo.table({ name: \"schedules\", rowSchema: ScheduleSchema, version: \"version\" }),\n      Demo.table({ name: \"macros\", rowSchema: MacroSchema, version: \"version\" }),\n      Demo.table({ name: \"categories\", rowSchema: CategorySchema, version: \"version\" }),\n      Demo.table({ name: \"sections\", rowSchema: SectionSchema, version: \"version\" }),\n      Demo.table({ name: \"articles\", rowSchema: ArticleSchema, version: \"version\" }),\n      Demo.table({ name: \"community_topics\", rowSchema: CommunityTopicSchema, version: \"version\" }),\n      Demo.table({ name: \"community_posts\", rowSchema: CommunityPostSchema, version: \"version\" }),\n      Demo.table({ name: \"talk_lines\", rowSchema: TalkLineSchema, version: \"version\" }),\n      Demo.table({ name: \"csat_surveys\", rowSchema: CsatSurveySchema, version: \"version\" }),\n      Demo.table({ name: \"organizations\", rowSchema: OrganizationSchema, version: \"version\" }),\n    ],\n    rows: setupRows,\n  },\n  group: {\n    tables: [\n      Demo.table({ name: \"users\", rowSchema: UserSchema, version: \"version\" }),\n      Demo.table({\n        name: \"organization_memberships\",\n        rowSchema: OrganizationMembershipSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"tickets\", rowSchema: TicketSchema, version: \"version\" }),\n      Demo.table({ name: \"ticket_comments\", rowSchema: TicketCommentSchema, version: \"version\" }),\n      Demo.table({\n        name: \"ticket_field_history\",\n        rowSchema: TicketFieldChangeSchema,\n        version: \"version\",\n      }),\n      Demo.table({\n        name: \"ticket_metric_events\",\n        rowSchema: TicketMetricEventSchema,\n        version: \"version\",\n      }),\n      Demo.table({\n        name: \"satisfaction_ratings\",\n        rowSchema: SatisfactionRatingSchema,\n        version: \"version\",\n      }),\n      Demo.table({ name: \"survey_responses\", rowSchema: SurveyResponseSchema, version: \"version\" }),\n    ],\n    rows: customerRows,\n  },\n});\n\nexport const demoCommand = ConnectorApp.makeDemoCommand(demo).pipe(\n  Command.provide(RuntimeConfig.layerHosted()),\n);\n","import {\n  ConnectorApp,\n  Ingestor,\n  RuntimeConfig,\n  StateStore,\n  Telemetry,\n} from \"@useairfoil/connector-kit\";\nimport { Effect, Layer, Logger } from \"effect\";\nimport { Command } from \"effect/cli\";\n\nimport { ZendeskConnector } from \"./index\";\n\nconst ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config);\n\nconst TelemetryLayer = Layer.mergeAll(Telemetry.layerOtlp(), Telemetry.layerMetricsConsoleDump());\n\nexport const sandboxCommand = Command.make(\"sandbox\", {}, () =>\n  Effect.gen(function* () {\n    const port = yield* RuntimeConfig.httpPort;\n    const entrypoint = yield* ZendeskConnector.ZendeskConnector;\n\n    return yield* ConnectorApp.start(entrypoint, { port });\n  }).pipe(\n    Effect.annotateLogs({ component: \"zendesk\" }),\n    Effect.provide(\n      Layer.mergeAll(\n        StateStore.layerMemory,\n        Ingestor.layerConsole,\n        ConnectorLayer,\n        Logger.layer([Logger.consolePretty()]),\n        TelemetryLayer,\n      ),\n    ),\n  ),\n).pipe(Command.withDescription(\"Run the connector locally and log ingested data\"));\n","import { PgClient } from \"@effect/sql-pg\";\nimport {\n  ConnectorApp,\n  Ingestor,\n  RuntimeConfig,\n  StateStore,\n  Telemetry,\n} from \"@useairfoil/connector-kit\";\nimport { Config, Effect, Layer, Logger, Schema } from \"effect\";\nimport { Command } from \"effect/cli\";\n\nimport { ZendeskConnector } from \"./index\";\n\nconst ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config);\nconst TelemetryLayer = Telemetry.layerOtlp();\nconst PostgresLayer = PgClient.layerConfig({\n  url: Config.schema(\n    Schema.Redacted(Schema.NonEmptyString),\n    RuntimeConfig.PlatformRuntimeKey.postgresConnectionString,\n  ),\n  maxConnections: Config.succeed(2),\n  connectTimeout: Config.succeed(\"5 seconds\"),\n  applicationName: Config.succeed(\"airfoil-producer-zendesk\"),\n});\nconst StateStoreLayer = StateStore.layerSql().pipe(Layer.provide(PostgresLayer));\n\nexport const startCommand = Command.make(\"start\", {}, () =>\n  Effect.gen(function* () {\n    const port = yield* RuntimeConfig.httpPort;\n    const entrypoint = yield* ZendeskConnector.ZendeskConnector;\n\n    return yield* ConnectorApp.start(entrypoint, { port }).pipe(\n      Effect.provide(Ingestor.layerArrowFlightConfig(entrypoint)),\n    );\n  }).pipe(\n    Effect.annotateLogs({ component: \"zendesk\" }),\n    Effect.provide(\n      Layer.mergeAll(\n        StateStoreLayer,\n        ConnectorLayer,\n        Logger.layer([Logger.consolePretty()]),\n        TelemetryLayer,\n      ),\n    ),\n    Effect.provide(RuntimeConfig.layerHosted()),\n  ),\n).pipe(Command.withDescription(\"Run the connector\"));\n","#!/usr/bin/env node\n\nimport { NodeRuntime, NodeServices } from \"@effect/platform-node\";\nimport { Effect, Layer } from \"effect\";\nimport { Command } from \"effect/cli\";\nimport { FetchHttpClient } from \"effect/http\";\n\nimport packageJson from \"../package.json\";\nimport { createTableCommand, setupCommand } from \"./create-table\";\nimport { demoCommand } from \"./demo\";\nimport { sandboxCommand } from \"./sandbox\";\nimport { startCommand } from \"./start\";\n\nconst BootstrapLayer = Layer.mergeAll(FetchHttpClient.layer, NodeServices.layer);\n\nconst program = Command.make(\"producer-zendesk\", {}, () => Effect.void).pipe(\n  Command.withSubcommands([\n    setupCommand,\n    startCommand,\n    sandboxCommand,\n    createTableCommand,\n    demoCommand,\n  ]),\n);\n\nconst cli = Command.run(program, { version: packageJson.version });\n\nNodeRuntime.runMain(cli.pipe(Effect.provide(BootstrapLayer), 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