@useago/sdk 1.7.2 → 1.9.0

package/dist/widget.cjs

@@ -1,5 +1,5 @@
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window<"u"&&!!window.matchMedia,D=tt?window.matchMedia(`(max-width: ${Mt}px), (max-height: 500px) and (orientation: landscape)`):void 0,Ht=tt?window.matchMedia("(prefers-reduced-motion: reduce)"):void 0,zt=!!D,pe=!T&&!!D,ue=Symbol("ago-scroll-lock");let oe=!1;const Be=n.persistConversation,be=Be?cn.createConversationSession(Be===!0?{}:Be):void 0;let G=n.conversationId??be?.getLastActiveThread()??void 0,m=[],xe=[],X=!1,re=null,q;const De=[];function Ft(t){if(typeof p=="function"){const l=p(t);if(typeof l=="string"&&l)return l}const r=On(t);return r||(typeof p=="string"?p:Lt)}const Ce=[],d=e.div({display:"flex",flexDirection:"column",height:T?"100%":typeof u=="number"?`${u}px`:u,border:`1px solid ${e.BORDER_COLOR}`,borderRadius:e.RADIUS,overflow:"hidden",backgroundColor:e.PANEL_BACKGROUND,fontFamily:e.FONT_VAR,textAlign:"left",boxShadow:"rgba(15, 15, 15, 0.08) 0px 2px 16px 0px"});d.className="ago-chat-widget",e.applyTheme(d,$);let P;if(H){if(P=e.div({padding:"14px 16px",borderBottom:`1px solid ${e.BORDER_COLOR}`,backgroundColor:e.HEADER_BACKGROUND,color:e.HEADER_TEXT_COLOR,display:"flex",alignItems:"center",gap:"10px"}),P.className="ago-chat-widget__header",g){const r=document.createElement("img");r.src=g,r.alt="Logo",e.css(r,{height:"24px",width:"auto"}),P.appendChild(r)}const t=document.createElement("h3");if(t.textContent=s,e.css(t,{margin:"0",fontSize:"15px",fontWeight:"600"}),P.appendChild(t),T){const r=document.createElement("button");r.type="button",r.className="ago-chat-widget__close",r.setAttribute("aria-label","Close"),r.textContent="×",e.css(r,{marginLeft:"auto",flexShrink:"0",display:"flex",alignItems:"center",justifyContent:"center",width:"44px",height:"44px",margin:"-10px -10px -10px auto",background:"transparent",border:"none",color:e.HEADER_TEXT_COLOR,fontSize:"22px",lineHeight:"1",cursor:"pointer",padding:"0"}),r.addEventListener("click",()=>Se()),P.appendChild(r)}}const _=e.div({flex:"1",overflow:"auto",overscrollBehavior:"contain",padding:"16px",backgroundColor:e.MESSAGES_BACKGROUND});_.className="ago-chat-widget__messages",_.setAttribute("role","log"),_.setAttribute("aria-live","polite"),_.setAttribute("aria-relevant","additions text"),_.setAttribute("aria-atomic","false");const Ut=48;let ie=!0,$e=0;function ve(t){$e++;try{t()}finally{const r=()=>{$e--};typeof queueMicrotask=="function"?queueMicrotask(r):r()}}function Pt(){return _.scrollHeight-_.scrollTop-_.clientHeight<=Ut}const V=document.createElement("button");V.type="button",V.className="ago-chat-widget__jump",V.setAttribute("aria-label","Jump to latest message"),V.innerHTML='<svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M12 5v14M19 12l-7 7-7-7"/></svg>',e.css(V,{position:"absolute",left:"50%",bottom:"12px",transform:"translateX(-50%)",width:"44px",height:"44px",display:"none",alignItems:"center",justifyContent:"center",border:`1px solid ${e.BORDER_COLOR}`,borderRadius:"50%",backgroundColor:e.PANEL_BACKGROUND,color:e.TEXT_COLOR,boxShadow:"rgba(15, 15, 15, 0.16) 0px 2px 10px 0px",cursor:"pointer",zIndex:"2"}),V.addEventListener("click",()=>{ie=!0,ve(()=>{_.scrollTop=_.scrollHeight}),Me()});function Me(){V.style.display=ie?"none":"flex"}function He(){ie&&ve(()=>{_.scrollTop=_.scrollHeight}),Me()}_.addEventListener("scroll",()=>{$e>0||(ie=Pt(),Me())});const nt=e.div({position:"relative",flex:"1",display:"flex",minHeight:"0"});nt.append(_,V);const{inputRow:ze,setDisabled:Wt,focus:Ee,restoreDraft:Gt}=pn({placeholder:h,allowFiles:a,onSend:(t,r)=>{_e(t,r)},onStop:x?()=>{bt()}:void 0});e.ensureKeyframes(),d.append(...P?[P]:[],nt,ze);let we=d,N,M;const ye=C==="left"?"left":"right";if(T&&(N=e.div({position:"fixed",top:"0",bottom:"0",[ye]:"0",width:typeof c=="number"?`${c}px`:c,maxWidth:"100vw",display:"flex",zIndex:"2147483000",transition:"transform 0.3s ease",boxShadow:"rgba(15, 15, 15, 0.18) 0px 0px 24px 0px"}),N.className="ago-chat-widget-panel",e.css(d,{height:"100%",width:"100%",borderRadius:"0",border:"none",boxShadow:"none",[ye==="left"?"borderRight":"borderLeft"]:`1px solid ${e.BORDER_COLOR}`}),N.appendChild(d),we=N),$t){if(M=document.createElement("button"),M.type="button",M.className="ago-chat-widget-launcher",M.setAttribute("aria-label",`Open ${s}`),e.css(M,{position:"fixed",bottom:"20px",[ye]:"20px",width:"56px",height:"56px",borderRadius:"50%",border:"none",backgroundColor:e.BRAND_COLOR,color:e.BRAND_TEXT_COLOR,cursor:"pointer",display:"flex",alignItems:"center",justifyContent:"center",zIndex:"2147483000",boxShadow:"rgba(15, 15, 15, 0.2) 0px 4px 14px 0px",fontFamily:e.FONT_VAR}),g){const t=document.createElement("img");t.src=g,t.alt="",e.css(t,{width:"26px",height:"26px",objectFit:"contain"}),M.appendChild(t)}else M.appendChild(_n());M.addEventListener("click",()=>Pe())}const fe=pe?`ago-vt-${++Sn}`:"",ot=52;let j=!1,Q=0,se=0,W,me,J;const Re={height:d.style.height,border:d.style.border,borderRadius:d.style.borderRadius,boxShadow:d.style.boxShadow};et.appendChild(we),M&&et.appendChild(M),Oe(),pe&&(W=sn(),d.insertBefore(W,d.firstChild),me=document.createElement("style"),me.id=fe,me.textContent=`::view-transition-group(${fe}),::view-transition-group(${fe}-bar){animation-duration:0.3s;animation-timing-function:cubic-bezier(0.4,0,0.2,1)}`,document.head.appendChild(me),(Ie==="focus"||Ie==="tap")&&(d.addEventListener("pointerdown",t=>{if(j||!D?.matches)return;const r=ze.contains(t.target);if(Ie==="tap"){if((t.target instanceof Element?t.target:null)?.closest("button,a[href],[role='button']"))return}else if(!r)return;r&&t.preventDefault(),he()},!0),d.addEventListener("focusin",t=>{D?.matches&&ze.contains(t.target)&&he()}))),zt&&document.addEventListener("keydown",Ct),D&&D.addEventListener("change",vt);const Xt=A!==!1,jt=A===!1?void 0:A??(t=>{pe&&D?.matches&&!j?he().then(()=>_e(t)):_e(t)}),ae=b===!0?{}:b||null,Kt={...qe,...ae?.labels,reasons:{...qe.reasons,...ae?.labels?.reasons}},rt=new Map;function qt(t){if(!ae||!t.id||!t.conversationId||t.status!=="DONE"||!t.content)return null;let r=rt.get(t.id);r||(r=bn(),rt.set(t.id,r));const l=async(w,v)=>{try{return await R.submitFeedback(t.id,w,v),ae.onSubmit?.({messageId:t.id,rating:w,reasons:v?.reasons??[],comment:v?.comment||void 0}),!0}catch(B){return ae.onError?.(B instanceof Error?B:new Error(String(B))),!1}};return Cn({state:r,labels:Kt,askWhy:ae.askWhy??!0,onRate:w=>{l(w)},onReport:(w,v)=>l(w,v)})}function it(t){const r=m.length-1;return{isLast:t===r,isLastOfBlock:t===r||m[t+1].role!==m[t].role,bubbleStyle:L,showAgentName:O,agentBubble:S,followUpEnabled:Xt,followUpHandler:jt,isMobile:!!D?.matches,feedbackRow:qt(m[t])}}function Vt(){if(re||De.length>0)return!1;const t=m.length-1,r=m[t];if(!r||r.role!=="assistant")return!1;const l=xe[t];if(!l||l.parentNode!==_)return!1;const w=At(r,it(t));return ve(()=>_.replaceChild(w,l)),xe[t]=w,He(),!0}function I(){ve(Qt),He();const t=m[m.length-1],r=X&&t?.role==="assistant"&&(t.status==="IN_PROGRESS"||t.status==="WAITING_CLIENT");_.setAttribute("aria-busy",r?"true":"false"),Wt(r)}function Qt(){if(_.replaceChildren(),xe=[],m.length===0){if(Ye==="static"){const t=e.div({textAlign:"center",color:e.MUTED_TEXT_COLOR,padding:"24px 16px",fontSize:"16px",lineHeight:"1.5"});t.appendChild(Te(Je)),_.appendChild(t)}}else m.forEach((t,r)=>{const l=At(t,it(r));xe[r]=l,_.appendChild(l)});for(const t of De)_.appendChild(yn(t));if(re){const t=e.div({padding:"10px 14px",backgroundColor:"#fef2f2",color:"#dc2626",borderRadius:"12px",marginTop:"8px",fontSize:"13px",border:"1px solid #fecaca"});t.setAttribute("role","alert"),t.textContent=re,_.appendChild(t)}}function st(){for(let t=m.length-1;t>=0;t--){const r=m[t];if(r.role==="assistant"&&(r.status==="IN_PROGRESS"||r.status==="WAITING_CLIENT"))return r}}const at=t=>{G||(G=t.conversationId)},lt=t=>{const r=st();r&&(r.content+=t.content,Vt()||I())},dt=t=>{const r=m.findIndex(l=>l.id===t.id||l.role==="assistant"&&l.status==="IN_PROGRESS");r>=0?m[r]=t:m.push(t),I(),We()||Ee()},ct=t=>{const r=m.findIndex(l=>l.id===t.id||l.role==="assistant"&&l.status==="IN_PROGRESS");r>=0?m[r]=t:m.push(t),X=!1,I(),t.status==="DONE"&&F?.({id:t.id,content:t.content})},pt=()=>{const t=st();t&&(t.content?t.status="CANCELED":m=m.filter(r=>r!==t)),X=!1,I()},ut=t=>{re=t.error,X=!1,m=m.filter(r=>!r.id.startsWith("temp-")),I()};function Jt(t){const r={id:`ago-intro-${Date.now()}`,conversationId:"",content:"",role:"assistant",status:"IN_PROGRESS",createdAt:new Date};m.push(r),I();const l=t.match(/\S+\s*/g)??[t];let w=0;q=setInterval(()=>{if(w>=l.length){clearInterval(q),q=void 0,r.status="DONE",Ze&&(r.followUpReplies=Ze),I();return}r.content+=l[w],w++,I()},Dt)}R.on("message:start",at),R.on("message:chunk",lt),R.on("message:answer-complete",dt),R.on("message:complete",ct),R.on("message:stopped",pt),R.on("message:error",ut);const ft=t=>Z?.(t),mt=t=>k?.(t);Z&&R.on("form:submitted",ft),k&&R.on("form:error",mt);const Fe=[];let ht=!1;const gt=t=>{if(ht)return;Fe.push(t.install(R));let r=t.store.get().submitted;const l=t.store.subscribe(w=>{w.submitted&&!r&&(De.push(Ft(w.submitResult)),I()),r=w.submitted});Fe.push(l)};for(const t of y??[])t.schema!=null?gt(_t.createFormCollector(t)):_t.loadFormCollector(R,t).then(r=>gt(r)).catch(()=>{});async function _e(t,r){const l=t.trim();if(!l&&!r?.length||X)return;if(z?.(l),X=!0,re=null,ie=!0,q){clearInterval(q),q=void 0;const v=m.find(B=>B.id.startsWith("ago-intro-"));v&&!v.content?m=m.filter(B=>B!==v):v&&(v.status="DONE")}const w=Date.now();m.push({id:`temp-user-${w}`,conversationId:G||"",content:l,role:"user",status:"DONE",attachments:r&&r.length>0?de.attachmentsFromFiles(r):void 0,createdAt:new Date}),m.push({id:`temp-assistant-${w}`,conversationId:G||"",content:"",role:"assistant",status:"IN_PROGRESS",createdAt:new Date}),I();try{const v=await R.sendMessage(l,{conversationId:G,files:r});v.conversationId&&(G||(G=v.conversationId),be?.setActiveThread(v.conversationId,v.createdAt));const B=m.find(Y=>Y.id===`temp-user-${w}`);if(B&&(B.id=`user-${w}`,B.conversationId=v.conversationId),v.id&&!m.some(Y=>Y.id===v.id)){const Y=m.findIndex(ln=>ln.id===`temp-assistant-${w}`);Y>=0?m[Y]=v:m.push(v)}m=m.filter(Y=>!Y.id.startsWith("temp-")),v.status!=="WAITING_CLIENT"&&(X=!1),I(),E&&Ue()}catch(v){re=v instanceof Error?v.message:"Failed to send message",X=!1,m=m.filter(B=>!B.id.startsWith("temp-")),Gt(l,r),I()}}async function bt(){X&&await R.stop()}async function Ue(){try{const{data:t}=await R.getConversations();Ce.splice(0,Ce.length,...t)}catch{}return Ce}async function Yt(t){try{const r=(await R.getConversation(t))?.messages??[];r.length>0&&m.length===0&&(m=r,I())}catch{m.length===0&&(be?.clear(),G=void 0)}}return I(),pe&&D?.matches||Ee(),G?Yt(G):Ye==="streaming"&&Jt(Je),E&&Ue(),{client:R,element:we,sendMessage:_e,stop:bt,...T||pe?{open:en,close:tn,toggle:nn}:{},session:be,threads:Ce,refreshThreads:Ue,destroy(){oe||(oe=!0,q&&clearInterval(q),R.off("message:start",at),R.off("message:chunk",lt),R.off("message:answer-complete",dt),R.off("message:complete",ct),R.off("message:stopped",pt),R.off("message:error",ut),Z&&R.off("form:submitted",ft),k&&R.off("form:error",mt),ht=!0,Fe.forEach(t=>t()),we.remove(),M?.remove(),W?.remove(),me?.remove(),J?.remove(),D?.removeEventListener("change",vt),document.removeEventListener("keydown",Ct),je(),Ne=!1,e.unlockBackgroundScroll(ue),n.client||R.destroy())}};function Oe(){if(!N)return;{const l=ye==="left"?"border-right":"border-left";D?.matches?(N.style.width="100%",d.style.borderRadius="0",d.style.removeProperty(l)):(N.style.width=typeof c=="number"?`${c}px`:c,d.style.setProperty(l,`1px solid ${e.BORDER_COLOR}`))}const t=C==="left"?"translateX(-100%)":"translateX(100%)";N.style.transform=ee?"translateX(0)":t,N.setAttribute("aria-hidden",ee?"false":"true"),M&&(M.style.display=ee?"none":"flex");const r=xt();r!==Ne&&(Ne=r,r?(d.setAttribute("role","dialog"),d.setAttribute("aria-modal","true"),d.setAttribute("aria-label",s),d.tabIndex=-1,d.style.paddingBottom="env(safe-area-inset-bottom)",e.lockBackgroundScroll(ue),Q=Ge(),Xe(),Et()):(je(),rn(),Q=0,d.removeAttribute("role"),d.removeAttribute("aria-modal"),d.removeAttribute("aria-label"),d.style.removeProperty("padding-bottom"),e.unlockBackgroundScroll(ue)))}function Pe(){ee=!0,Oe(),We()?d.focus({preventScroll:!0}):Ee(),K?.()}function Se(){ee=!1,Oe(),Qe?.()}function Zt(){ee?Se():Pe()}function en(){T?Pe():he()}function tn(){T?Se():ge()}function nn(){T?Zt():j?ge():he()}function We(){return!!D?.matches}function xt(){return We()&&(T?ee:j)}function on(){return Array.from(d.querySelectorAll('a[href],button:not([disabled]),textarea:not([disabled]),input:not([disabled]),select:not([disabled]),[tabindex]:not([tabindex="-1"])')).filter(t=>t.getClientRects().length>0)}function Ct(t){if(!xt())return;if(t.key==="Escape"){T?Se():ge();return}if(t.key!=="Tab")return;const r=on();if(r.length===0){t.preventDefault();return}const l=r[0],w=r[r.length-1],v=document.activeElement;t.shiftKey&&(v===l||!d.contains(v))?(t.preventDefault(),w.focus()):!t.shiftKey&&(v===w||!d.contains(v))&&(t.preventDefault(),l.focus())}function vt(t){T?Oe():!t.matches&&j&&ge(),I()}function Ge(){return window.visualViewport?.height??window.innerHeight}function Xe(){const t=window.visualViewport,r=t?.offsetTop??0,l=t?.height??Q;if(T){if(!N)return;const v=window.innerHeight||Q,B=Math.max(0,v-(r+l));N.style.bottom=`${B}px`,N.style.top=`${r}px`;return}const w=Math.min(0,r+l-Q);d.style.top=`${w}px`,W&&(W.style.top=`${r}px`)}function rn(){T&&N&&(N.style.removeProperty("bottom"),N.style.removeProperty("top"))}function Ae(){se||(se=requestAnimationFrame(()=>{se=0,!oe&&Xe()}))}function Et(){window.visualViewport?.addEventListener("resize",Ae),window.visualViewport?.addEventListener("scroll",Ae)}function je(){window.visualViewport?.removeEventListener("resize",Ae),window.visualViewport?.removeEventListener("scroll",Ae),se&&(cancelAnimationFrame(se),se=0)}function wt(){ie=!0,He()}function sn(){const t=e.div({position:"fixed",top:"0",left:"0",right:"0",height:`calc(${ot}px + env(safe-area-inset-top))`,display:"none",alignItems:"center",justifyContent:"space-between",padding:"env(safe-area-inset-top) 14px 0",backgroundColor:e.PANEL_BACKGROUND,borderBottom:`1px solid ${e.BORDER_COLOR}`,zIndex:"2147483001",fontFamily:e.FONT_VAR});if(t.className="ago-chat-widget-mobile-bar",g){const l=document.createElement("img");l.src=g,l.alt="",e.css(l,{height:"28px",width:"auto"}),t.appendChild(l)}else if(s){const l=document.createElement("span");l.textContent=s,e.css(l,{fontSize:"15px",fontWeight:"600",color:e.TEXT_COLOR,overflow:"hidden",whiteSpace:"nowrap",textOverflow:"ellipsis"}),t.appendChild(l)}else t.appendChild(e.div({}));const r=document.createElement("button");return r.type="button",r.setAttribute("aria-label","Close"),r.textContent="×",e.css(r,{flexShrink:"0",width:"44px",height:"44px",marginRight:"-10px",display:"flex",alignItems:"center",justifyContent:"center",border:"none",background:"transparent",fontSize:"26px",lineHeight:"1",color:e.TEXT_COLOR,cursor:"pointer",padding:"0"}),r.addEventListener("click",()=>{ge()}),t.appendChild(r),t}function an(){return typeof document.startViewTransition=="function"&&!Ht?.matches&&!!D?.matches}function yt(t){const r=document;if(an()&&r.startViewTransition){d.style.setProperty("view-transition-name",fe),W?.style.setProperty("view-transition-name",`${fe}-bar`);const l=()=>{d.style.removeProperty("view-transition-name"),W?.style.removeProperty("view-transition-name")};return r.startViewTransition(t).finished.then(l,l)}return t(),Promise.resolve()}function Rt(t){if(t)J&&d.parentElement?.insertBefore(J,d),e.css(d,{position:"fixed",top:"0",left:"0",right:"0",bottom:"0",height:"var(--ago-vh, 100dvh)",zIndex:"2147483000",border:"none",borderRadius:"0",boxShadow:"none",paddingTop:`calc(${ot}px + env(safe-area-inset-top))`,paddingBottom:"env(safe-area-inset-bottom)"}),d.setAttribute("role","dialog"),d.setAttribute("aria-modal","true"),d.setAttribute("aria-label",s),P&&(P.style.display="none"),W&&(W.style.display="flex");else{J?.remove(),J=void 0;for(const r of["position","top","left","right","bottom","z-index","padding-top","padding-bottom"])d.style.removeProperty(r);d.style.height=Re.height,d.style.border=Re.border,d.style.borderRadius=Re.borderRadius,d.style.boxShadow=Re.boxShadow,d.removeAttribute("role"),d.removeAttribute("aria-modal"),d.removeAttribute("aria-label"),P&&(P.style.display="flex"),W&&(W.style.display="none")}}function he(){if(oe||j||!D?.matches)return Promise.resolve();const t=d.getBoundingClientRect();if(t.height>=Ge()*.8)return Promise.resolve();j=!0,J=e.div({width:`${t.width}px`,height:`${t.height}px`}),J.className="ago-chat-widget-spacer",J.setAttribute("aria-hidden","true"),Q=Ge(),d.style.setProperty("--ago-vh",`${Q}px`),Xe(),Et(),e.lockBackgroundScroll(ue);const r=yt(()=>Rt(!0));return r.then(()=>{oe||(wt(),Ee())}),wt(),K?.(),r}function ge(){if(!j)return Promise.resolve();j=!1,je(),e.unlockBackgroundScroll(ue),d.querySelector("textarea")?.blur();const t=yt(()=>Rt(!1));return t.then(()=>{oe||d.style.removeProperty("--ago-vh")}),Q=0,Qe?.(),t}}exports.DEFAULT_FEEDBACK_LABELS=qe;exports.compactMediaQuery=e.compactMediaQuery;exports.createSheetController=e.createSheetController;exports.mountChatWidget=Ln;exports.renderMarkdown=Te;

package/dist/widget.d.cts

@@ -273,9 +273,40 @@ declare class AgoClient {
      */
     submitFormCollector(name: string, values: Record<string, unknown>): Promise<unknown>;
     /**
-     * Submit feedback for a message
+     * Report an answer: thumbs up/down, optionally with what went wrong.
+     *
+     * ```ts
+     * await client.submitFeedback(message.id, "negative", {
+     *   reasons: ["inaccurate"],
+     *   comment: "The price it quoted is from last year.",
+     * });
+     * ```
+     *
+     * A bare rating is a reaction (the thumbs counted in the dashboard). Adding a
+     * reason or a comment also files it in the feedback list, the analytics and
+     * the CSV export, so someone can act on it.
+     */
+    submitFeedback(messageId: string, rating: FeedbackRating, details?: FeedbackDetails): Promise<void>;
+    /**
+     * Report a whole conversation ("this chat is not working").
+     *
+     * ```ts
+     * await client.submitConversationFeedback(conversationId, "negative", {
+     *   reasons: ["information_not_found"],
+     *   comment: "It never answered my question.",
+     * });
+     * ```
+     *
+     * Feedback is stored per message, so this attaches the report to the last
+     * answer of the conversation, which is the one the user is reacting to.
+     * Returns the message id it landed on.
+     *
+     * Pass `lastMessageId` when you already have it (the widget does) to skip the
+     * lookup round-trip.
      */
-    submitFeedback(messageId: string, rating: "positive" | "negative"): Promise<void>;
+    submitConversationFeedback(conversationId: string, rating: FeedbackRating, details?: FeedbackDetails & {
+        lastMessageId?: string;
+    }): Promise<string>;
     /**
      * Register a client-side function that AGO can call.
      * Accepts either a definition object or (name, handler, schema) args.
@@ -907,12 +938,27 @@ declare interface AgoStateControl<T = unknown> {
             enum?: (string | number)[];
         };
     };
+    /** String-only: `""` means "clear" instead of being dropped as filler. */
+    clearable?: boolean;
     /** Current value → pushed as dynamic context so the agent knows what to change. */
     get?: () => T;
     /** Apply the state change on the page. May be async. */
-    set: (value: T) => void | Promise<void>;
+    set: (value: T) => void | AgoStateSetResult | Promise<void | AgoStateSetResult>;
 }
 
+/**
+ * Tagged outcome a page setter may return to reject or mark unchanged.
+ *
+ * Returning nothing (void) means APPLY. Returning an unrecognized JS value
+ * (e.g. a string from an assignment expression) is also treated as APPLY.
+ */
+declare type AgoStateSetResult = {
+    result: "rejected";
+    reason: string;
+} | {
+    result: "unchanged";
+};
+
 export declare interface AgoWidgetColors {
     button?: string;
     header?: string;
@@ -1199,6 +1245,8 @@ export declare interface CreateFormCollectorOptions<V = Record<string, unknown>>
 
 export declare function createSheetController(options?: SheetOptions): SheetController;
 
+export declare const DEFAULT_FEEDBACK_LABELS: FeedbackLabels;
+
 /**
  * A function that returns a fresh context entry on demand.
  * Evaluated every time a message is sent — use it to pull data from stores,
@@ -1213,6 +1261,55 @@ export declare interface ElementProps {
     attrs: Record<string, string | null>;
 }
 
+/**
+ * Why the user is reporting a message (see `AgoClient.submitFeedback`).
+ *
+ * A rating on its own is a reaction (the thumbs count). Add a reason or a
+ * comment and the report also lands in the feedback dashboard, the analytics
+ * and the CSV export, where someone can act on it.
+ */
+declare interface FeedbackDetails {
+    /** What went wrong. Several can apply at once. */
+    reasons?: FeedbackReason[];
+    /** The user's own words. Trimmed server-side; 5000 characters max. */
+    comment?: string;
+}
+
+/** Every string the feedback row shows, so a non-English app can translate it. */
+export declare interface FeedbackLabels {
+    /** Accessible name of the thumbs-up button. */
+    helpful: string;
+    /** Accessible name of the thumbs-down button. */
+    notHelpful: string;
+    /** Title of the panel opened by a thumbs-down. */
+    whatWentWrong: string;
+    /** Label of each reason chip. */
+    reasons: Record<FeedbackReason, string>;
+    /** Placeholder of the free-text field. */
+    commentPlaceholder: string;
+    /** Label of the panel's submit button. */
+    send: string;
+    /** Confirmation shown once a report is sent. */
+    thanks: string;
+}
+
+/** Thumbs up / thumbs down on an answer. */
+declare type FeedbackRating = "positive" | "negative";
+
+/**
+ * What went wrong with an answer. These are the four buckets the AGO feedback
+ * dashboard filters and charts on.
+ */
+declare type FeedbackReason = 
+/** The answer states something false. */
+"inaccurate"
+/** The answer is right but stops short. */
+| "incomplete"
+/** The agent could not find the information. */
+| "information_not_found"
+/** Something broke: the widget, a tool call, the stream. */
+| "technical_issue";
+
 /**
  * The backend-stored shape returned by `GET /api/sdk/v1/forms/{name}` (see
  * {@link AgoClient.getFormCollector}). Mirrors the persistable subset of
@@ -1552,6 +1649,25 @@ export declare interface MountChatWidgetOptions {
      * nullish value to fall back to the default text.
      */
     formSubmittedMessage?: string | ((result: unknown) => string | null | undefined);
+    /**
+     * Let the visitor report an answer that did not work: a thumbs up/down row
+     * under each finished answer, and after a thumbs-down a small panel to say
+     * what went wrong (reason chips plus a free-text comment).
+     *
+     * `true` turns it on with English labels. Pass an object to translate the
+     * strings, skip the "why" panel, or observe what was sent. Off by default.
+     *
+     * ```ts
+     * mountChatWidget("#chat", {
+     *   config: { baseUrl: "https://playground.api.useago.com", agent: "generic-guide" },
+     *   feedback: true,
+     * });
+     * ```
+     *
+     * The thumb is sent as soon as it is clicked, so the signal is never lost if
+     * the visitor ignores the panel; the panel then files the detailed report.
+     */
+    feedback?: boolean | WidgetFeedbackOptions;
     /**
      * How clicking a suggested follow-up reply behaves. Defaults to sending the
      * reply as a new user message. Pass a handler to override, or `false` to
@@ -2117,6 +2233,35 @@ export declare type WelcomeMessage = string | {
     followUpReplies?: string[];
 };
 
+/** Fine-tuning for {@link MountChatWidgetOptions.feedback}. */
+export declare interface WidgetFeedbackOptions {
+    /**
+     * After a thumbs-down, open the panel asking what went wrong. Default `true`;
+     * set `false` to collect thumbs only.
+     */
+    askWhy?: boolean;
+    /**
+     * Override any of the row's strings (all English by default). Reason labels
+     * can be overridden one by one.
+     */
+    labels?: Partial<Omit<FeedbackLabels, "reasons">> & {
+        reasons?: Partial<Record<FeedbackReason, string>>;
+    };
+    /**
+     * Called after a report was accepted by the API. Fires once per accepted
+     * report, so a thumbs-down followed by the panel calls it twice: first for
+     * the bare thumb, then for the detailed report.
+     */
+    onSubmit?: (report: {
+        messageId: string;
+        rating: FeedbackRating;
+        reasons: FeedbackReason[];
+        comment?: string;
+    }) => void;
+    /** Called when a report could not be sent. The row keeps its state. */
+    onError?: (error: Error) => void;
+}
+
 /**
  * Theme overrides for `mountChatWidget`. The keys map to `--ago-*` custom
  * properties (see `THEME_VARS` in `./styles`).

package/dist/widget.d.ts

@@ -273,9 +273,40 @@ declare class AgoClient {
      */
     submitFormCollector(name: string, values: Record<string, unknown>): Promise<unknown>;
     /**
-     * Submit feedback for a message
+     * Report an answer: thumbs up/down, optionally with what went wrong.
+     *
+     * ```ts
+     * await client.submitFeedback(message.id, "negative", {
+     *   reasons: ["inaccurate"],
+     *   comment: "The price it quoted is from last year.",
+     * });
+     * ```
+     *
+     * A bare rating is a reaction (the thumbs counted in the dashboard). Adding a
+     * reason or a comment also files it in the feedback list, the analytics and
+     * the CSV export, so someone can act on it.
+     */
+    submitFeedback(messageId: string, rating: FeedbackRating, details?: FeedbackDetails): Promise<void>;
+    /**
+     * Report a whole conversation ("this chat is not working").
+     *
+     * ```ts
+     * await client.submitConversationFeedback(conversationId, "negative", {
+     *   reasons: ["information_not_found"],
+     *   comment: "It never answered my question.",
+     * });
+     * ```
+     *
+     * Feedback is stored per message, so this attaches the report to the last
+     * answer of the conversation, which is the one the user is reacting to.
+     * Returns the message id it landed on.
+     *
+     * Pass `lastMessageId` when you already have it (the widget does) to skip the
+     * lookup round-trip.
      */
-    submitFeedback(messageId: string, rating: "positive" | "negative"): Promise<void>;
+    submitConversationFeedback(conversationId: string, rating: FeedbackRating, details?: FeedbackDetails & {
+        lastMessageId?: string;
+    }): Promise<string>;
     /**
      * Register a client-side function that AGO can call.
      * Accepts either a definition object or (name, handler, schema) args.
@@ -907,12 +938,27 @@ declare interface AgoStateControl<T = unknown> {
             enum?: (string | number)[];
         };
     };
+    /** String-only: `""` means "clear" instead of being dropped as filler. */
+    clearable?: boolean;
     /** Current value → pushed as dynamic context so the agent knows what to change. */
     get?: () => T;
     /** Apply the state change on the page. May be async. */
-    set: (value: T) => void | Promise<void>;
+    set: (value: T) => void | AgoStateSetResult | Promise<void | AgoStateSetResult>;
 }
 
+/**
+ * Tagged outcome a page setter may return to reject or mark unchanged.
+ *
+ * Returning nothing (void) means APPLY. Returning an unrecognized JS value
+ * (e.g. a string from an assignment expression) is also treated as APPLY.
+ */
+declare type AgoStateSetResult = {
+    result: "rejected";
+    reason: string;
+} | {
+    result: "unchanged";
+};
+
 export declare interface AgoWidgetColors {
     button?: string;
     header?: string;
@@ -1199,6 +1245,8 @@ export declare interface CreateFormCollectorOptions<V = Record<string, unknown>>
 
 export declare function createSheetController(options?: SheetOptions): SheetController;
 
+export declare const DEFAULT_FEEDBACK_LABELS: FeedbackLabels;
+
 /**
  * A function that returns a fresh context entry on demand.
  * Evaluated every time a message is sent — use it to pull data from stores,
@@ -1213,6 +1261,55 @@ export declare interface ElementProps {
     attrs: Record<string, string | null>;
 }
 
+/**
+ * Why the user is reporting a message (see `AgoClient.submitFeedback`).
+ *
+ * A rating on its own is a reaction (the thumbs count). Add a reason or a
+ * comment and the report also lands in the feedback dashboard, the analytics
+ * and the CSV export, where someone can act on it.
+ */
+declare interface FeedbackDetails {
+    /** What went wrong. Several can apply at once. */
+    reasons?: FeedbackReason[];
+    /** The user's own words. Trimmed server-side; 5000 characters max. */
+    comment?: string;
+}
+
+/** Every string the feedback row shows, so a non-English app can translate it. */
+export declare interface FeedbackLabels {
+    /** Accessible name of the thumbs-up button. */
+    helpful: string;
+    /** Accessible name of the thumbs-down button. */
+    notHelpful: string;
+    /** Title of the panel opened by a thumbs-down. */
+    whatWentWrong: string;
+    /** Label of each reason chip. */
+    reasons: Record<FeedbackReason, string>;
+    /** Placeholder of the free-text field. */
+    commentPlaceholder: string;
+    /** Label of the panel's submit button. */
+    send: string;
+    /** Confirmation shown once a report is sent. */
+    thanks: string;
+}
+
+/** Thumbs up / thumbs down on an answer. */
+declare type FeedbackRating = "positive" | "negative";
+
+/**
+ * What went wrong with an answer. These are the four buckets the AGO feedback
+ * dashboard filters and charts on.
+ */
+declare type FeedbackReason = 
+/** The answer states something false. */
+"inaccurate"
+/** The answer is right but stops short. */
+| "incomplete"
+/** The agent could not find the information. */
+| "information_not_found"
+/** Something broke: the widget, a tool call, the stream. */
+| "technical_issue";
+
 /**
  * The backend-stored shape returned by `GET /api/sdk/v1/forms/{name}` (see
  * {@link AgoClient.getFormCollector}). Mirrors the persistable subset of
@@ -1552,6 +1649,25 @@ export declare interface MountChatWidgetOptions {
      * nullish value to fall back to the default text.
      */
     formSubmittedMessage?: string | ((result: unknown) => string | null | undefined);
+    /**
+     * Let the visitor report an answer that did not work: a thumbs up/down row
+     * under each finished answer, and after a thumbs-down a small panel to say
+     * what went wrong (reason chips plus a free-text comment).
+     *
+     * `true` turns it on with English labels. Pass an object to translate the
+     * strings, skip the "why" panel, or observe what was sent. Off by default.
+     *
+     * ```ts
+     * mountChatWidget("#chat", {
+     *   config: { baseUrl: "https://playground.api.useago.com", agent: "generic-guide" },
+     *   feedback: true,
+     * });
+     * ```
+     *
+     * The thumb is sent as soon as it is clicked, so the signal is never lost if
+     * the visitor ignores the panel; the panel then files the detailed report.
+     */
+    feedback?: boolean | WidgetFeedbackOptions;
     /**
      * How clicking a suggested follow-up reply behaves. Defaults to sending the
      * reply as a new user message. Pass a handler to override, or `false` to
@@ -2117,6 +2233,35 @@ export declare type WelcomeMessage = string | {
     followUpReplies?: string[];
 };
 
+/** Fine-tuning for {@link MountChatWidgetOptions.feedback}. */
+export declare interface WidgetFeedbackOptions {
+    /**
+     * After a thumbs-down, open the panel asking what went wrong. Default `true`;
+     * set `false` to collect thumbs only.
+     */
+    askWhy?: boolean;
+    /**
+     * Override any of the row's strings (all English by default). Reason labels
+     * can be overridden one by one.
+     */
+    labels?: Partial<Omit<FeedbackLabels, "reasons">> & {
+        reasons?: Partial<Record<FeedbackReason, string>>;
+    };
+    /**
+     * Called after a report was accepted by the API. Fires once per accepted
+     * report, so a thumbs-down followed by the panel calls it twice: first for
+     * the bare thumb, then for the detailed report.
+     */
+    onSubmit?: (report: {
+        messageId: string;
+        rating: FeedbackRating;
+        reasons: FeedbackReason[];
+        comment?: string;
+    }) => void;
+    /** Called when a report could not be sent. The row keeps its state. */
+    onError?: (error: Error) => void;
+}
+
 /**
  * Theme overrides for `mountChatWidget`. The keys map to `--ago-*` custom
  * properties (see `THEME_VARS` in `./styles`).