@unboundcx/sdk 4.13.100 → 4.13.102

package/README.md

@@ -377,6 +377,8 @@ const audio = await api.ai.tts.create({
   text: 'Hello, this is a test message',
   voice: 'en-US-Standard-A',
   audioEncoding: 'MP3',
+  // optional, telemetry-only attribution — never affects caching/output:
+  // taskId, sipCallId, botId
 });
 
 // Speech-to-Text - File/Storage Transcription

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@unboundcx/sdk",
-  "version": "4.13.100",
+  "version": "4.13.102",
   "description": "Official JavaScript SDK for the Unbound API - A comprehensive toolkit for integrating with Unbound's communication, AI, and data management services",
   "main": "index.js",
   "type": "module",

package/services/ai/tts.js

@@ -25,6 +25,9 @@ export class TextToSpeechService {
    * @param {number} [params.volumeGainDb]
    * @param {string[]} [params.effectsProfileIds]
    * @param {boolean} [params.createAccessKey]
+   * @param {string} [params.taskId] Telemetry-only attribution; never affects caching/output.
+   * @param {string} [params.sipCallId] Telemetry-only attribution; never affects caching/output.
+   * @param {string} [params.botId] Telemetry-only attribution; never affects caching/output.
    * @returns {Promise<Object>} `{ id, storageId, url? }`
    */
   async create({
@@ -38,6 +41,9 @@ export class TextToSpeechService {
     volumeGainDb,
     effectsProfileIds,
     createAccessKey,
+    taskId,
+    sipCallId,
+    botId,
   }) {
     this.sdk.validateParams(
       {
@@ -51,6 +57,9 @@ export class TextToSpeechService {
         volumeGainDb,
         effectsProfileIds,
         createAccessKey,
+        taskId,
+        sipCallId,
+        botId,
       },
       {
         text: { type: 'string', required: true },
@@ -63,6 +72,9 @@ export class TextToSpeechService {
         volumeGainDb: { type: 'number', required: false },
         effectsProfileIds: { type: 'array', required: false },
         createAccessKey: { type: 'boolean', required: false },
+        taskId: { type: 'string', required: false },
+        sipCallId: { type: 'string', required: false },
+        botId: { type: 'string', required: false },
       },
     );
 
@@ -76,6 +88,9 @@ export class TextToSpeechService {
     if (volumeGainDb) ttsData.volumeGainDb = volumeGainDb;
     if (effectsProfileIds) ttsData.effectsProfileIds = effectsProfileIds;
     if (createAccessKey) ttsData.createAccessKey = createAccessKey;
+    if (taskId !== undefined) ttsData.taskId = taskId;
+    if (sipCallId !== undefined) ttsData.sipCallId = sipCallId;
+    if (botId !== undefined) ttsData.botId = botId;
 
     const params = {
       body: ttsData,
@@ -112,25 +127,34 @@ export class TextToSpeechService {
    * @param {string} params.text
    * @param {string} [params.voice]
    * @param {string} [params.languageCode]
+   * @param {string} [params.taskId] Telemetry-only attribution; never affects caching/output.
+   * @param {string} [params.sipCallId] Telemetry-only attribution; never affects caching/output.
+   * @param {string} [params.botId] Telemetry-only attribution; never affects caching/output.
    * @returns {Promise<{body: ReadableStream, headers: Headers, status: number}>}
    * @example
    * const result = await sdk.ai.tts.stream({ text: 'Hi there', voice: 'hannah' });
    * const nodeStream = Readable.fromWeb(result.body);
    * nodeStream.pipe(ffmpegProcess.stdin);
    */
-  async stream({ text, voice, languageCode }) {
+  async stream({ text, voice, languageCode, taskId, sipCallId, botId }) {
     this.sdk.validateParams(
-      { text, voice, languageCode },
+      { text, voice, languageCode, taskId, sipCallId, botId },
       {
         text: { type: 'string', required: true },
         voice: { type: 'string', required: false },
         languageCode: { type: 'string', required: false },
+        taskId: { type: 'string', required: false },
+        sipCallId: { type: 'string', required: false },
+        botId: { type: 'string', required: false },
       },
     );
 
     const ttsData = { text };
     if (voice) ttsData.voice = voice;
     if (languageCode) ttsData.languageCode = languageCode;
+    if (taskId !== undefined) ttsData.taskId = taskId;
+    if (sipCallId !== undefined) ttsData.sipCallId = sipCallId;
+    if (botId !== undefined) ttsData.botId = botId;
 
     const params = {
       body: ttsData,

package/services/taskRouter/CCService.js

@@ -46,6 +46,42 @@ export class CCService {
     return result;
   }
 
+  /**
+   * Queue-level human headcount by status -- same-queue-help-ping-plan.md
+   * WP1. The AI bot calls this to decide "hand to a human now" (someone
+   * available) vs "take a message" (nobody, or only wrap-up).
+   *
+   * @param {Object} options - Options
+   * @param {string} options.queueId - Queue ID
+   * @param {string} [options.taskId] - Task ID (forward-compat; unused today)
+   * @returns {Promise<Object>} result
+   * @returns {number} result.available - Workers currently `available`
+   * @returns {Object} result.byStatus - `{ available, wrapUp }` counts
+   *
+   * @example
+   * const { available, byStatus } = await sdk.taskRouter.cc.getHumanAvailability({ queueId: 'queue_789' });
+   */
+  async getHumanAvailability({ queueId, taskId } = {}) {
+    this.sdk.validateParams(
+      { queueId, taskId },
+      {
+        queueId: { type: 'string', required: true },
+        taskId: { type: 'string', required: false },
+      },
+    );
+
+    const params = { query: {} };
+    if (taskId !== undefined) params.query.taskId = taskId;
+
+    const result = await internalRequest(
+      this.sdk,
+      `/taskRouter/queues/${queueId}/human-availability`,
+      'GET',
+      params,
+    );
+    return result;
+  }
+
   /**
    * Get a live Contact Center snapshot (KPIs, per-queue summaries, team roster
    * with active tasks) scoped to a set of queues.