@trii/types 2.10.764 → 2.10.766

package/dist/Automations/Events/Event.d.ts

@@ -1,8 +1,8 @@
 import { AutomationCustomer, AutomationJsonObject, AutomationJsonSchema, AutomationResourceReference, AutomationSourceApplication } from '../Common';
 export declare const AUTOMATION_MESSAGE_SCHEMAS: {
-    readonly DOMAIN_EVENT_V1: 'automations.domain-event/v1';
-    readonly START_REQUEST_V1: 'automations.start-request/v1';
-    readonly EXECUTION_WORK_ITEM_V1: 'automations.execution.work-item/v1';
+    readonly DOMAIN_EVENT_V1: "automations.domain-event/v1";
+    readonly START_REQUEST_V1: "automations.start-request/v1";
+    readonly EXECUTION_WORK_ITEM_V1: "automations.execution.work-item/v1";
 };
 export interface AutomationEventDefinition {
     eventType: string;

package/dist/Common/Messages/Message.d.ts

@@ -220,6 +220,7 @@ export interface EmailDocument {
     /**The url of the fie. */
     url: string;
     isInline: boolean;
+    contentId?: string;
 }
 export interface MessageSticker {
     /**The ID for the video. */

package/dist/Common/index.js

@@ -15,23 +15,13 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || (function () {
-    var ownKeys = function(o) {
-        ownKeys = Object.getOwnPropertyNames || function (o) {
-            var ar = [];
-            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
-            return ar;
-        };
-        return ownKeys(o);
-    };
-    return function (mod) {
-        if (mod && mod.__esModule) return mod;
-        var result = {};
-        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
-        __setModuleDefault(result, mod);
-        return result;
-    };
-})();
+var __importStar = (this && this.__importStar) || function (mod) {
+    if (mod && mod.__esModule) return mod;
+    var result = {};
+    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
+    __setModuleDefault(result, mod);
+    return result;
+};
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.QueueEvent = exports.Schedules = exports.Notifications = exports.Messages = exports.Channels = exports.API = void 0;
 exports.API = __importStar(require("./API/index"));

package/dist/Contacts/CommunicationEndpoint.d.ts

@@ -9,22 +9,22 @@ export declare enum CommunicationEndpointKind {
  */
 export declare const providerIdentityNamespaces: {
     readonly meta: {
-        readonly instagramUser: 'instagram_user';
-        readonly messengerUser: 'messenger_user';
-        readonly whatsappUser: 'whatsapp_user';
+        readonly instagramUser: "instagram_user";
+        readonly messengerUser: "messenger_user";
+        readonly whatsappUser: "whatsapp_user";
     };
     readonly telegram: {
-        readonly user: 'user';
-        readonly chat: 'chat';
+        readonly user: "user";
+        readonly chat: "chat";
     };
     readonly trii: {
-        readonly webchatVisitor: 'webchat_visitor';
+        readonly webchatVisitor: "webchat_visitor";
     };
     readonly mercadolibre: {
-        readonly buyer: 'buyer';
+        readonly buyer: "buyer";
     };
     readonly google: {
-        readonly businessMessagesUser: 'business_messages_user';
+        readonly businessMessagesUser: "business_messages_user";
     };
 };
 export type KnownIdentityProvider = keyof typeof providerIdentityNamespaces;

package/dist/Conversations/Classifications/ConversationClassificationEvents.d.ts

@@ -1,7 +1,7 @@
 import type { ConversationClassificationEvaluationStatus } from './ConversationClassificationEvaluation';
 export declare const CONVERSATION_CLASSIFICATION_EVENT_TYPES: {
-    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: 'conversation.resolved-for-classification';
-    readonly EVALUATION_FINISHED: 'conversation.classification-evaluation-finished';
+    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: "conversation.resolved-for-classification";
+    readonly EVALUATION_FINISHED: "conversation.classification-evaluation-finished";
 };
 export declare const CONVERSATION_CLASSIFICATION_EVENT_SCHEMA_VERSION: 1;
 /**

package/dist/Conversations/Conversation.d.ts

@@ -11,6 +11,7 @@ import { IEnding } from "./Ending";
 import { ChatType } from "../Chats/Chat";
 import { TransferConversationCommand, TransferConversationResult } from "./Transfer";
 import { AcceptConversationAssignmentCommand, AcceptConversationAssignmentResult, DeclineConversationAssignmentCommand, DeclineConversationAssignmentResult, CancelConversationAssignmentCommand, CancelConversationAssignmentResult } from "./Assignment";
+import { InboxPaginationSort, InboxSortDirection } from "./InboxQueries";
 export interface IConversation {
     id: string;
     spaceId: string;
@@ -258,35 +259,35 @@ export type ConversationAssignmentSnapshot = {
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | (QueuedConversationAssignmentBase & {
+} | QueuedConversationAssignmentBase & {
     status: 'queued' | 'routing';
     owner: NoConversationOwner;
     offeredAt?: never;
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
+} | QueuedConversationAssignmentBase & {
     status: 'offered';
     owner: UserConversationOwner;
     offeredAt: Date;
     offerExpiresAt?: Date;
     assignedAt?: never;
     acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
+} | QueuedConversationAssignmentBase & {
     status: 'assigned';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
+} | QueuedConversationAssignmentBase & {
     status: 'accepted';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt: Date;
-});
+};
 export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
 export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
 export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
@@ -320,15 +321,15 @@ interface ConversationSubscriptionBase {
  * A subscription is persistent product intent. Assignment or participation
  * visibility must not create it unless an explicit auto-follow policy applies.
  */
-export type ConversationSubscription = (ConversationSubscriptionBase & {
+export type ConversationSubscription = ConversationSubscriptionBase & {
     status: 'following';
     followedAt: Date;
     unfollowedAt?: never;
-}) | (ConversationSubscriptionBase & {
+} | ConversationSubscriptionBase & {
     status: 'unfollowed';
     followedAt: Date;
     unfollowedAt: Date;
-});
+};
 export interface PutConversationSubscriptionRequest {
     expectedVersion?: number;
     notifications: ConversationSubscriptionNotifications;
@@ -387,9 +388,8 @@ export interface InboxFilterDto {
         to?: Date;
     };
     sort: {
-        type: 'activity';
-    } | {
-        type: 'priority';
+        type: InboxPaginationSort;
+        direction?: InboxSortDirection;
     };
 }
 export interface InboxFacetOptionDto {

package/dist/Conversations/InboxMongo.d.ts

@@ -11,7 +11,7 @@ export declare const INBOX_PROCESSOR_RECEIPTS_COLLECTION = "inbox_processor_rece
  * InboxAudienceResolver receives as input.
  */
 export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
-    readonly name: 'uq_subscription_user_conversation';
+    readonly name: "uq_subscription_user_conversation";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -19,7 +19,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: 'ix_subscription_conversation_followers';
+    readonly name: "ix_subscription_conversation_followers";
     readonly key: {
         readonly spaceId: 1;
         readonly conversationId: 1;
@@ -35,7 +35,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
  * must not combine multiple array paths.
  */
 export declare const USER_INBOX_ITEM_INDEXES: readonly [{
-    readonly name: 'uq_inbox_item_user_conversation';
+    readonly name: "uq_inbox_item_user_conversation";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -43,7 +43,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: 'ix_inbox_view_activity';
+    readonly name: "ix_inbox_view_activity";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -53,7 +53,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: 'ix_inbox_view_priority';
+    readonly name: "ix_inbox_view_priority";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -64,7 +64,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: 'ix_inbox_view_status_activity';
+    readonly name: "ix_inbox_view_status_activity";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -74,7 +74,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: 'ix_inbox_view_queue_activity';
+    readonly name: "ix_inbox_view_queue_activity";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -91,7 +91,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
  * spaceId + userId prefix.
  */
 export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
-    readonly name: 'uq_inbox_counter_user_view';
+    readonly name: "uq_inbox_counter_user_view";
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -103,7 +103,7 @@ export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
  * MongoDB indexes for durable processor idempotency receipts.
  */
 export declare const INBOX_PROCESSOR_RECEIPT_INDEXES: readonly [{
-    readonly name: 'uq_inbox_processor_source_scope';
+    readonly name: "uq_inbox_processor_source_scope";
     readonly key: {
         readonly processor: 1;
         readonly sourceEventId: 1;
@@ -144,11 +144,11 @@ interface InboxPageQueryBase {
     viewId: InboxViewId;
     limit: number;
 }
-export type InboxPageQuery = (InboxPageQueryBase & {
+export type InboxPageQuery = InboxPageQueryBase & {
     sort: 'activity';
     cursor?: InboxActivityCursor;
-}) | (InboxPageQueryBase & {
+} | InboxPageQueryBase & {
     sort: 'priority';
     cursor?: InboxPriorityCursor;
-});
+};
 export {};

package/dist/Conversations/InboxQueries.d.ts

@@ -1,23 +1,33 @@
-import type { ID, InboxViewId, InboxFilterDto } from './Conversation';
-export type InboxPaginationSort = 'activity' | 'priority';
+import type { ID, InboxViewId, InboxFilterDto, IConversation, ConversationStatus, InteractionKind } from './Conversation';
+export type InboxPaginationSort = 'activity' | 'priority' | 'created';
+export type InboxSortDirection = 'asc' | 'desc';
 /** Cursor over current authorized conversations, after filtering.
  * Bind to tenant/user/view/filter/sort; live updates may move rows between pages.
  */
 export interface InboxActivityCursor {
     sort: 'activity';
+    direction?: InboxSortDirection;
     pinned: boolean;
     lastActivityAt: Date;
     conversationId: ID;
 }
 export interface InboxPriorityCursor {
     sort: 'priority';
+    direction?: InboxSortDirection;
     pinned: boolean;
     /** Explicit rank urgent > high > normal > low, not lexical order. */
     priority: 'low' | 'normal' | 'high' | 'urgent';
     lastActivityAt: Date;
     conversationId: ID;
 }
-export type InboxPaginationCursor = InboxActivityCursor | InboxPriorityCursor;
+export interface InboxCreatedCursor {
+    sort: 'created';
+    direction?: InboxSortDirection;
+    pinned: boolean;
+    createdAt: Date;
+    conversationId: ID;
+}
+export type InboxPaginationCursor = InboxActivityCursor | InboxPriorityCursor | InboxCreatedCursor;
 export interface InboxPageQuery {
     /** Trusted server context, not client authorization claims. */
     spaceId: ID;
@@ -28,3 +38,63 @@ export interface InboxPageQuery {
     /** Must match filter.sort. */
     cursor?: InboxPaginationCursor | null;
 }
+/** Complete authorized personal lists for local-first inbox navigation. */
+export interface PersonalInboxSnapshot {
+    schemaVersion: 1;
+    generatedAt: string;
+    snapshotId: string;
+    views: PersonalInboxMembership;
+    items: PersonalInboxItem[];
+}
+export interface PersonalInboxMembership {
+    pending: ID[];
+    following: ID[];
+}
+export interface PersonalInboxItem {
+    id: ID;
+    version: number;
+    chatName: string;
+    contactName: string | null;
+    contactId: ID | null;
+    contactIsBusiness: boolean | null;
+    chatImage: string | null;
+    channelType: string;
+    channelName: string | null;
+    status: ConversationStatus;
+    priority: IConversation['priority'];
+    lastMessagePreview: string;
+    lastMessageId: ID | null;
+    wallRootCommentId: ID | null;
+    lastActivityAt: string;
+    createdAt: string;
+    pinned: boolean;
+    requiresAction: boolean;
+    unreadCount: number;
+    isUnread: boolean;
+    readState: IConversation['readState'];
+    slaStatus: IConversation['sla']['status'];
+    slaDeadlineAt: string | null;
+    queueId: ID | null;
+    ownerUserId: ID | null;
+    ownerName: string | null;
+    ownerAvatarUrl: string | null;
+    interactionKind: InteractionKind;
+    participants: {
+        id: ID;
+        name: string;
+        imageUrl: string | null;
+    }[];
+    labels: {
+        id: ID;
+        name: string | null;
+        color: string | null;
+    }[];
+}
+export interface ResolvePersonalInboxItemsRequest {
+    conversationIds: ID[];
+}
+export interface ResolvedPersonalInboxItems {
+    views: PersonalInboxMembership;
+    items: PersonalInboxItem[];
+    removedIds: ID[];
+}

package/dist/Conversations/Routing.d.ts

@@ -18,27 +18,27 @@ export interface PartyOwnerAssigneeResolver {
     mode: 'prefer' | 'required';
 }
 export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
-export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
+export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
     distributionMode: 'shared';
     strategy?: never;
     ownerResolver?: never;
-}) | (QueueRoutingPolicyBase & {
+} | QueueRoutingPolicyBase & {
     distributionMode: 'manual_pull';
     strategy?: never;
     ownerResolver?: never;
-}) | (QueueRoutingPolicyBase & {
+} | QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy: QueueRoutingStrategy;
-    ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
+    ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
         mode: 'prefer';
-    });
-}) | (QueueRoutingPolicyBase & {
+    };
+} | QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy?: never;
     ownerResolver: PartyOwnerAssigneeResolver & {
         mode: 'required';
     };
-});
+};
 export type QueueRoutingConfig = QueueRoutingPolicy & {
     queueId: string;
     spaceId: string;
@@ -125,15 +125,15 @@ export type PartyOwnerAssigneeEvaluation = {
     }>;
     outcome: 'selected';
     nextStep?: never;
-} | (FailedPartyOwnerEvaluation & {
+} | FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'prefer';
     nextStep: 'strategy';
-}) | (FailedPartyOwnerEvaluation & {
+} | FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'required';
     nextStep: 'fallback';
-});
+};
 export interface RoutingDecision {
     decisionId: string;
     spaceId: string;

package/dist/Conversations/index.js

@@ -15,23 +15,13 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || (function () {
-    var ownKeys = function(o) {
-        ownKeys = Object.getOwnPropertyNames || function (o) {
-            var ar = [];
-            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
-            return ar;
-        };
-        return ownKeys(o);
-    };
-    return function (mod) {
-        if (mod && mod.__esModule) return mod;
-        var result = {};
-        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
-        __setModuleDefault(result, mod);
-        return result;
-    };
-})();
+var __importStar = (this && this.__importStar) || function (mod) {
+    if (mod && mod.__esModule) return mod;
+    var result = {};
+    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
+    __setModuleDefault(result, mod);
+    return result;
+};
 var __exportStar = (this && this.__exportStar) || function(m, exports) {
     for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
 };

package/dist/Events/DomainEventTypes.d.ts

@@ -9,39 +9,39 @@
  */
 export declare const DOMAIN_EVENT_TYPES: {
     readonly AUTOMATIONS: {
-        readonly MANUAL: 'automations.manual';
-        readonly SCHEDULE_TICK: 'automations.schedule.tick';
+        readonly MANUAL: "automations.manual";
+        readonly SCHEDULE_TICK: "automations.schedule.tick";
     };
     readonly CONTACTS: {
-        readonly CONTACT_CREATED: 'contacts.contact.created';
-        readonly BUSINESS_CREATED: 'contacts.business.created';
-        readonly PROPERTY_CHANGED: 'contacts.property.changed';
-        readonly TAG_ADDED: 'contacts.tag.added';
-        readonly TAG_REMOVED: 'contacts.tag.removed';
-        readonly PROPERTY_DATE_REACHED: 'contacts.property.date_reached';
+        readonly CONTACT_CREATED: "contacts.contact.created";
+        readonly BUSINESS_CREATED: "contacts.business.created";
+        readonly PROPERTY_CHANGED: "contacts.property.changed";
+        readonly TAG_ADDED: "contacts.tag.added";
+        readonly TAG_REMOVED: "contacts.tag.removed";
+        readonly PROPERTY_DATE_REACHED: "contacts.property.date_reached";
     };
     readonly CONVERSATIONS: {
-        readonly CONVERSATION_CREATED: 'conversations.conversation.created';
-        readonly CONVERSATION_CLOSED: 'conversations.conversation.closed';
-        readonly MESSAGE_RECEIVED: 'conversations.message.received';
-        readonly AGENT_INTERVENED: 'conversations.agent.intervened';
+        readonly CONVERSATION_CREATED: "conversations.conversation.created";
+        readonly CONVERSATION_CLOSED: "conversations.conversation.closed";
+        readonly MESSAGE_RECEIVED: "conversations.message.received";
+        readonly AGENT_INTERVENED: "conversations.agent.intervened";
     };
     readonly TICKETS: {
-        readonly CREATED: 'tickets.created';
-        readonly STATUS_CHANGED: 'tickets.status_changed';
-        readonly PRIORITY_CHANGED: 'tickets.priority_changed';
-        readonly ASSIGNED: 'tickets.assigned';
-        readonly CUSTOMER_REPLIED: 'tickets.customer_replied';
-        readonly SLA_WARNING: 'tickets.sla_warning';
-        readonly SLA_BREACHED: 'tickets.sla_breached';
-        readonly CLOSED: 'tickets.closed';
-        readonly REOPENED: 'tickets.reopened';
+        readonly CREATED: "tickets.created";
+        readonly STATUS_CHANGED: "tickets.status_changed";
+        readonly PRIORITY_CHANGED: "tickets.priority_changed";
+        readonly ASSIGNED: "tickets.assigned";
+        readonly CUSTOMER_REPLIED: "tickets.customer_replied";
+        readonly SLA_WARNING: "tickets.sla_warning";
+        readonly SLA_BREACHED: "tickets.sla_breached";
+        readonly CLOSED: "tickets.closed";
+        readonly REOPENED: "tickets.reopened";
     };
     readonly FORMS: {
-        readonly SUBMITTED: 'forms.submitted';
+        readonly SUBMITTED: "forms.submitted";
     };
     readonly INTEGRATIONS: {
-        readonly WEBHOOK_RECEIVED: 'integrations.webhook.received';
+        readonly WEBHOOK_RECEIVED: "integrations.webhook.received";
     };
 };
 type Values<T> = T extends unknown ? T[keyof T] : never;

package/dist/Spaces/spaces.d.ts

@@ -50,13 +50,13 @@ export declare const RegionInfo: {
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
     getInfo_from_Value: (Value: number) => {
         Name: string;
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
 };
 export interface ISpace {
     id: string;

package/dist/Tickets/Automation.d.ts

@@ -25,6 +25,8 @@ export declare enum TicketAutomationTrigger {
     TICKET_RESOLVED = "TICKET_RESOLVED",
     /** The ticket entered a work queue or moved to another one. */
     TICKET_ENQUEUED = "TICKET_ENQUEUED",
+    /** A step of an escalation policy ran on the ticket. */
+    TICKET_ESCALATED = "TICKET_ESCALATED",
     SCHEDULED = "SCHEDULED",
     MANUAL = "MANUAL"
 }

package/dist/Tickets/Automation.js

@@ -27,6 +27,8 @@ var TicketAutomationTrigger;
     TicketAutomationTrigger["TICKET_RESOLVED"] = "TICKET_RESOLVED";
     /** The ticket entered a work queue or moved to another one. */
     TicketAutomationTrigger["TICKET_ENQUEUED"] = "TICKET_ENQUEUED";
+    /** A step of an escalation policy ran on the ticket. */
+    TicketAutomationTrigger["TICKET_ESCALATED"] = "TICKET_ESCALATED";
     TicketAutomationTrigger["SCHEDULED"] = "SCHEDULED";
     TicketAutomationTrigger["MANUAL"] = "MANUAL";
 })(TicketAutomationTrigger || (exports.TicketAutomationTrigger = TicketAutomationTrigger = {}));

package/dist/Tickets/Routing.d.ts

@@ -147,6 +147,12 @@ export interface ITicketQueue extends ITicketAuditedEntity {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
+    /**
+     * How long a ticket may wait in this queue before `escalationPolicyId` starts:
+     * escalation starts at the ticket's enqueue time + this value (0 = as soon as it
+     * waits). Without it the queue never escalates. Pulling or assigning the ticket
+     * stops the clock; re-enqueueing restarts it. Wall-clock minutes (no calendar).
+     */
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }
@@ -175,8 +181,11 @@ export interface ITicketEscalationStep {
     id: string;
     order: number;
     trigger: TicketEscalationTrigger;
+    /** Minutes after the escalation started (see ITicketQueue.maximumWaitMinutes) until the first run. Default 0. */
     thresholdMinutes?: number;
+    /** Runs again every N minutes after the first one. Without it the step runs once. */
     repeatEveryMinutes?: number;
+    /** Cap on runs per stay in the queue (a re-enqueue starts a new stay). */
     maximumExecutions?: number;
     actions: ITicketEscalationAction[];
 }

package/dist/Tickets/Workflow.d.ts

@@ -94,7 +94,9 @@ export declare enum TicketActivityType {
     CHECKLIST_COMPLETED = "CHECKLIST_COMPLETED",
     TICKET_EVENT = "TICKET_EVENT",
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
-    ENQUEUED = "ENQUEUED"
+    ENQUEUED = "ENQUEUED",
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    ESCALATED = "ESCALATED"
 }
 export interface ITicketFieldChange {
     fieldNameKey: string;

package/dist/Tickets/Workflow.js

@@ -43,4 +43,6 @@ var TicketActivityType;
     TicketActivityType["TICKET_EVENT"] = "TICKET_EVENT";
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
     TicketActivityType["ENQUEUED"] = "ENQUEUED";
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    TicketActivityType["ESCALATED"] = "ESCALATED";
 })(TicketActivityType || (exports.TicketActivityType = TicketActivityType = {}));

package/dist/index.js

@@ -15,23 +15,13 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || (function () {
-    var ownKeys = function(o) {
-        ownKeys = Object.getOwnPropertyNames || function (o) {
-            var ar = [];
-            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
-            return ar;
-        };
-        return ownKeys(o);
-    };
-    return function (mod) {
-        if (mod && mod.__esModule) return mod;
-        var result = {};
-        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
-        __setModuleDefault(result, mod);
-        return result;
-    };
-})();
+var __importStar = (this && this.__importStar) || function (mod) {
+    if (mod && mod.__esModule) return mod;
+    var result = {};
+    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
+    __setModuleDefault(result, mod);
+    return result;
+};
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.Events = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));