@trii/types 2.10.764 → 2.10.765

package/dist/Conversations/Conversation.d.ts

@@ -11,6 +11,7 @@ import { IEnding } from "./Ending";
 import { ChatType } from "../Chats/Chat";
 import { TransferConversationCommand, TransferConversationResult } from "./Transfer";
 import { AcceptConversationAssignmentCommand, AcceptConversationAssignmentResult, DeclineConversationAssignmentCommand, DeclineConversationAssignmentResult, CancelConversationAssignmentCommand, CancelConversationAssignmentResult } from "./Assignment";
+import { InboxPaginationSort, InboxSortDirection } from "./InboxQueries";
 export interface IConversation {
     id: string;
     spaceId: string;
@@ -387,9 +388,8 @@ export interface InboxFilterDto {
         to?: Date;
     };
     sort: {
-        type: 'activity';
-    } | {
-        type: 'priority';
+        type: InboxPaginationSort;
+        direction?: InboxSortDirection;
     };
 }
 export interface InboxFacetOptionDto {

package/dist/Conversations/InboxQueries.d.ts

@@ -1,23 +1,33 @@
-import type { ID, InboxViewId, InboxFilterDto } from './Conversation';
-export type InboxPaginationSort = 'activity' | 'priority';
+import type { ID, InboxViewId, InboxFilterDto, IConversation, ConversationStatus, InteractionKind } from './Conversation';
+export type InboxPaginationSort = 'activity' | 'priority' | 'created';
+export type InboxSortDirection = 'asc' | 'desc';
 /** Cursor over current authorized conversations, after filtering.
  * Bind to tenant/user/view/filter/sort; live updates may move rows between pages.
  */
 export interface InboxActivityCursor {
     sort: 'activity';
+    direction?: InboxSortDirection;
     pinned: boolean;
     lastActivityAt: Date;
     conversationId: ID;
 }
 export interface InboxPriorityCursor {
     sort: 'priority';
+    direction?: InboxSortDirection;
     pinned: boolean;
     /** Explicit rank urgent > high > normal > low, not lexical order. */
     priority: 'low' | 'normal' | 'high' | 'urgent';
     lastActivityAt: Date;
     conversationId: ID;
 }
-export type InboxPaginationCursor = InboxActivityCursor | InboxPriorityCursor;
+export interface InboxCreatedCursor {
+    sort: 'created';
+    direction?: InboxSortDirection;
+    pinned: boolean;
+    createdAt: Date;
+    conversationId: ID;
+}
+export type InboxPaginationCursor = InboxActivityCursor | InboxPriorityCursor | InboxCreatedCursor;
 export interface InboxPageQuery {
     /** Trusted server context, not client authorization claims. */
     spaceId: ID;
@@ -28,3 +38,63 @@ export interface InboxPageQuery {
     /** Must match filter.sort. */
     cursor?: InboxPaginationCursor | null;
 }
+/** Complete authorized personal lists for local-first inbox navigation. */
+export interface PersonalInboxSnapshot {
+    schemaVersion: 1;
+    generatedAt: string;
+    snapshotId: string;
+    views: PersonalInboxMembership;
+    items: PersonalInboxItem[];
+}
+export interface PersonalInboxMembership {
+    pending: ID[];
+    following: ID[];
+}
+export interface PersonalInboxItem {
+    id: ID;
+    version: number;
+    chatName: string;
+    contactName: string | null;
+    contactId: ID | null;
+    contactIsBusiness: boolean | null;
+    chatImage: string | null;
+    channelType: string;
+    channelName: string | null;
+    status: ConversationStatus;
+    priority: IConversation['priority'];
+    lastMessagePreview: string;
+    lastMessageId: ID | null;
+    wallRootCommentId: ID | null;
+    lastActivityAt: string;
+    createdAt: string;
+    pinned: boolean;
+    requiresAction: boolean;
+    unreadCount: number;
+    isUnread: boolean;
+    readState: IConversation['readState'];
+    slaStatus: IConversation['sla']['status'];
+    slaDeadlineAt: string | null;
+    queueId: ID | null;
+    ownerUserId: ID | null;
+    ownerName: string | null;
+    ownerAvatarUrl: string | null;
+    interactionKind: InteractionKind;
+    participants: {
+        id: ID;
+        name: string;
+        imageUrl: string | null;
+    }[];
+    labels: {
+        id: ID;
+        name: string | null;
+        color: string | null;
+    }[];
+}
+export interface ResolvePersonalInboxItemsRequest {
+    conversationIds: ID[];
+}
+export interface ResolvedPersonalInboxItems {
+    views: PersonalInboxMembership;
+    items: PersonalInboxItem[];
+    removedIds: ID[];
+}

package/dist/Spaces/spaces.d.ts

@@ -50,13 +50,13 @@ export declare const RegionInfo: {
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
     getInfo_from_Value: (Value: number) => {
         Name: string;
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
 };
 export interface ISpace {
     id: string;

package/dist/Tickets/Automation.d.ts

@@ -25,6 +25,8 @@ export declare enum TicketAutomationTrigger {
     TICKET_RESOLVED = "TICKET_RESOLVED",
     /** The ticket entered a work queue or moved to another one. */
     TICKET_ENQUEUED = "TICKET_ENQUEUED",
+    /** A step of an escalation policy ran on the ticket. */
+    TICKET_ESCALATED = "TICKET_ESCALATED",
     SCHEDULED = "SCHEDULED",
     MANUAL = "MANUAL"
 }

package/dist/Tickets/Automation.js

@@ -27,6 +27,8 @@ var TicketAutomationTrigger;
     TicketAutomationTrigger["TICKET_RESOLVED"] = "TICKET_RESOLVED";
     /** The ticket entered a work queue or moved to another one. */
     TicketAutomationTrigger["TICKET_ENQUEUED"] = "TICKET_ENQUEUED";
+    /** A step of an escalation policy ran on the ticket. */
+    TicketAutomationTrigger["TICKET_ESCALATED"] = "TICKET_ESCALATED";
     TicketAutomationTrigger["SCHEDULED"] = "SCHEDULED";
     TicketAutomationTrigger["MANUAL"] = "MANUAL";
 })(TicketAutomationTrigger || (exports.TicketAutomationTrigger = TicketAutomationTrigger = {}));

package/dist/Tickets/Routing.d.ts

@@ -147,6 +147,12 @@ export interface ITicketQueue extends ITicketAuditedEntity {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
+    /**
+     * How long a ticket may wait in this queue before `escalationPolicyId` starts:
+     * escalation starts at the ticket's enqueue time + this value (0 = as soon as it
+     * waits). Without it the queue never escalates. Pulling or assigning the ticket
+     * stops the clock; re-enqueueing restarts it. Wall-clock minutes (no calendar).
+     */
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }
@@ -175,8 +181,11 @@ export interface ITicketEscalationStep {
     id: string;
     order: number;
     trigger: TicketEscalationTrigger;
+    /** Minutes after the escalation started (see ITicketQueue.maximumWaitMinutes) until the first run. Default 0. */
     thresholdMinutes?: number;
+    /** Runs again every N minutes after the first one. Without it the step runs once. */
     repeatEveryMinutes?: number;
+    /** Cap on runs per stay in the queue (a re-enqueue starts a new stay). */
     maximumExecutions?: number;
     actions: ITicketEscalationAction[];
 }

package/dist/Tickets/Workflow.d.ts

@@ -94,7 +94,9 @@ export declare enum TicketActivityType {
     CHECKLIST_COMPLETED = "CHECKLIST_COMPLETED",
     TICKET_EVENT = "TICKET_EVENT",
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
-    ENQUEUED = "ENQUEUED"
+    ENQUEUED = "ENQUEUED",
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    ESCALATED = "ESCALATED"
 }
 export interface ITicketFieldChange {
     fieldNameKey: string;

package/dist/Tickets/Workflow.js

@@ -43,4 +43,6 @@ var TicketActivityType;
     TicketActivityType["TICKET_EVENT"] = "TICKET_EVENT";
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
     TicketActivityType["ENQUEUED"] = "ENQUEUED";
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    TicketActivityType["ESCALATED"] = "ESCALATED";
 })(TicketActivityType || (exports.TicketActivityType = TicketActivityType = {}));

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.764",
+  "version": "2.10.765",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",