@trii/types 2.10.763 → 2.10.765

package/dist/Automations/Events/Event.d.ts

@@ -1,8 +1,8 @@
 import { AutomationCustomer, AutomationJsonObject, AutomationJsonSchema, AutomationResourceReference, AutomationSourceApplication } from '../Common';
 export declare const AUTOMATION_MESSAGE_SCHEMAS: {
-    readonly DOMAIN_EVENT_V1: "automations.domain-event/v1";
-    readonly START_REQUEST_V1: "automations.start-request/v1";
-    readonly EXECUTION_WORK_ITEM_V1: "automations.execution.work-item/v1";
+    readonly DOMAIN_EVENT_V1: 'automations.domain-event/v1';
+    readonly START_REQUEST_V1: 'automations.start-request/v1';
+    readonly EXECUTION_WORK_ITEM_V1: 'automations.execution.work-item/v1';
 };
 export interface AutomationEventDefinition {
     eventType: string;

package/dist/Contacts/CommunicationEndpoint.d.ts

@@ -9,22 +9,22 @@ export declare enum CommunicationEndpointKind {
  */
 export declare const providerIdentityNamespaces: {
     readonly meta: {
-        readonly instagramUser: "instagram_user";
-        readonly messengerUser: "messenger_user";
-        readonly whatsappUser: "whatsapp_user";
+        readonly instagramUser: 'instagram_user';
+        readonly messengerUser: 'messenger_user';
+        readonly whatsappUser: 'whatsapp_user';
     };
     readonly telegram: {
-        readonly user: "user";
-        readonly chat: "chat";
+        readonly user: 'user';
+        readonly chat: 'chat';
     };
     readonly trii: {
-        readonly webchatVisitor: "webchat_visitor";
+        readonly webchatVisitor: 'webchat_visitor';
     };
     readonly mercadolibre: {
-        readonly buyer: "buyer";
+        readonly buyer: 'buyer';
     };
     readonly google: {
-        readonly businessMessagesUser: "business_messages_user";
+        readonly businessMessagesUser: 'business_messages_user';
     };
 };
 export type KnownIdentityProvider = keyof typeof providerIdentityNamespaces;

package/dist/Conversations/Classifications/ConversationClassificationEvents.d.ts

@@ -1,7 +1,7 @@
 import type { ConversationClassificationEvaluationStatus } from './ConversationClassificationEvaluation';
 export declare const CONVERSATION_CLASSIFICATION_EVENT_TYPES: {
-    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: "conversation.resolved-for-classification";
-    readonly EVALUATION_FINISHED: "conversation.classification-evaluation-finished";
+    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: 'conversation.resolved-for-classification';
+    readonly EVALUATION_FINISHED: 'conversation.classification-evaluation-finished';
 };
 export declare const CONVERSATION_CLASSIFICATION_EVENT_SCHEMA_VERSION: 1;
 /**

package/dist/Conversations/Conversation.d.ts

@@ -259,35 +259,35 @@ export type ConversationAssignmentSnapshot = {
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+} | (QueuedConversationAssignmentBase & {
     status: 'queued' | 'routing';
     owner: NoConversationOwner;
     offeredAt?: never;
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'offered';
     owner: UserConversationOwner;
     offeredAt: Date;
     offerExpiresAt?: Date;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'assigned';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'accepted';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt: Date;
-};
+});
 export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
 export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
 export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
@@ -321,15 +321,15 @@ interface ConversationSubscriptionBase {
  * A subscription is persistent product intent. Assignment or participation
  * visibility must not create it unless an explicit auto-follow policy applies.
  */
-export type ConversationSubscription = ConversationSubscriptionBase & {
+export type ConversationSubscription = (ConversationSubscriptionBase & {
     status: 'following';
     followedAt: Date;
     unfollowedAt?: never;
-} | ConversationSubscriptionBase & {
+}) | (ConversationSubscriptionBase & {
     status: 'unfollowed';
     followedAt: Date;
     unfollowedAt: Date;
-};
+});
 export interface PutConversationSubscriptionRequest {
     expectedVersion?: number;
     notifications: ConversationSubscriptionNotifications;

package/dist/Conversations/Routing.d.ts

@@ -18,27 +18,27 @@ export interface PartyOwnerAssigneeResolver {
     mode: 'prefer' | 'required';
 }
 export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
-export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
+export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
     distributionMode: 'shared';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'manual_pull';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy: QueueRoutingStrategy;
-    ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
+    ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
         mode: 'prefer';
-    };
-} | QueueRoutingPolicyBase & {
+    });
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy?: never;
     ownerResolver: PartyOwnerAssigneeResolver & {
         mode: 'required';
     };
-};
+});
 export type QueueRoutingConfig = QueueRoutingPolicy & {
     queueId: string;
     spaceId: string;
@@ -125,15 +125,15 @@ export type PartyOwnerAssigneeEvaluation = {
     }>;
     outcome: 'selected';
     nextStep?: never;
-} | FailedPartyOwnerEvaluation & {
+} | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'prefer';
     nextStep: 'strategy';
-} | FailedPartyOwnerEvaluation & {
+}) | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'required';
     nextStep: 'fallback';
-};
+});
 export interface RoutingDecision {
     decisionId: string;
     spaceId: string;

package/dist/Events/DomainEventTypes.d.ts

@@ -9,39 +9,39 @@
  */
 export declare const DOMAIN_EVENT_TYPES: {
     readonly AUTOMATIONS: {
-        readonly MANUAL: "automations.manual";
-        readonly SCHEDULE_TICK: "automations.schedule.tick";
+        readonly MANUAL: 'automations.manual';
+        readonly SCHEDULE_TICK: 'automations.schedule.tick';
     };
     readonly CONTACTS: {
-        readonly CONTACT_CREATED: "contacts.contact.created";
-        readonly BUSINESS_CREATED: "contacts.business.created";
-        readonly PROPERTY_CHANGED: "contacts.property.changed";
-        readonly TAG_ADDED: "contacts.tag.added";
-        readonly TAG_REMOVED: "contacts.tag.removed";
-        readonly PROPERTY_DATE_REACHED: "contacts.property.date_reached";
+        readonly CONTACT_CREATED: 'contacts.contact.created';
+        readonly BUSINESS_CREATED: 'contacts.business.created';
+        readonly PROPERTY_CHANGED: 'contacts.property.changed';
+        readonly TAG_ADDED: 'contacts.tag.added';
+        readonly TAG_REMOVED: 'contacts.tag.removed';
+        readonly PROPERTY_DATE_REACHED: 'contacts.property.date_reached';
     };
     readonly CONVERSATIONS: {
-        readonly CONVERSATION_CREATED: "conversations.conversation.created";
-        readonly CONVERSATION_CLOSED: "conversations.conversation.closed";
-        readonly MESSAGE_RECEIVED: "conversations.message.received";
-        readonly AGENT_INTERVENED: "conversations.agent.intervened";
+        readonly CONVERSATION_CREATED: 'conversations.conversation.created';
+        readonly CONVERSATION_CLOSED: 'conversations.conversation.closed';
+        readonly MESSAGE_RECEIVED: 'conversations.message.received';
+        readonly AGENT_INTERVENED: 'conversations.agent.intervened';
     };
     readonly TICKETS: {
-        readonly CREATED: "tickets.created";
-        readonly STATUS_CHANGED: "tickets.status_changed";
-        readonly PRIORITY_CHANGED: "tickets.priority_changed";
-        readonly ASSIGNED: "tickets.assigned";
-        readonly CUSTOMER_REPLIED: "tickets.customer_replied";
-        readonly SLA_WARNING: "tickets.sla_warning";
-        readonly SLA_BREACHED: "tickets.sla_breached";
-        readonly CLOSED: "tickets.closed";
-        readonly REOPENED: "tickets.reopened";
+        readonly CREATED: 'tickets.created';
+        readonly STATUS_CHANGED: 'tickets.status_changed';
+        readonly PRIORITY_CHANGED: 'tickets.priority_changed';
+        readonly ASSIGNED: 'tickets.assigned';
+        readonly CUSTOMER_REPLIED: 'tickets.customer_replied';
+        readonly SLA_WARNING: 'tickets.sla_warning';
+        readonly SLA_BREACHED: 'tickets.sla_breached';
+        readonly CLOSED: 'tickets.closed';
+        readonly REOPENED: 'tickets.reopened';
     };
     readonly FORMS: {
-        readonly SUBMITTED: "forms.submitted";
+        readonly SUBMITTED: 'forms.submitted';
     };
     readonly INTEGRATIONS: {
-        readonly WEBHOOK_RECEIVED: "integrations.webhook.received";
+        readonly WEBHOOK_RECEIVED: 'integrations.webhook.received';
     };
 };
 type Values<T> = T extends unknown ? T[keyof T] : never;

package/dist/Tickets/Automation.d.ts

@@ -25,6 +25,8 @@ export declare enum TicketAutomationTrigger {
     TICKET_RESOLVED = "TICKET_RESOLVED",
     /** The ticket entered a work queue or moved to another one. */
     TICKET_ENQUEUED = "TICKET_ENQUEUED",
+    /** A step of an escalation policy ran on the ticket. */
+    TICKET_ESCALATED = "TICKET_ESCALATED",
     SCHEDULED = "SCHEDULED",
     MANUAL = "MANUAL"
 }

package/dist/Tickets/Automation.js

@@ -27,6 +27,8 @@ var TicketAutomationTrigger;
     TicketAutomationTrigger["TICKET_RESOLVED"] = "TICKET_RESOLVED";
     /** The ticket entered a work queue or moved to another one. */
     TicketAutomationTrigger["TICKET_ENQUEUED"] = "TICKET_ENQUEUED";
+    /** A step of an escalation policy ran on the ticket. */
+    TicketAutomationTrigger["TICKET_ESCALATED"] = "TICKET_ESCALATED";
     TicketAutomationTrigger["SCHEDULED"] = "SCHEDULED";
     TicketAutomationTrigger["MANUAL"] = "MANUAL";
 })(TicketAutomationTrigger || (exports.TicketAutomationTrigger = TicketAutomationTrigger = {}));

package/dist/Tickets/Dashboard.d.ts

@@ -123,6 +123,7 @@ export declare enum TicketMetricCode {
     NEXT_RESPONSE_TIME = "NEXT_RESPONSE_TIME",
     RESOLUTION_TIME = "RESOLUTION_TIME",
     ASSIGNMENT_TIME = "ASSIGNMENT_TIME",
+    /** @deprecated Assignment is direct: there is no acceptance to measure. Use ASSIGNMENT_TIME. */
     ACCEPTANCE_TIME = "ACCEPTANCE_TIME",
     HANDLE_TIME = "HANDLE_TIME",
     WAITING_CUSTOMER_TIME = "WAITING_CUSTOMER_TIME",
@@ -149,7 +150,9 @@ export declare enum TicketMetricCode {
     AGENT_CAPACITY_UTILIZATION = "AGENT_CAPACITY_UTILIZATION",
     AGENT_AVAILABILITY_TIME = "AGENT_AVAILABILITY_TIME",
     AGENT_OCCUPANCY_RATE = "AGENT_OCCUPANCY_RATE",
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     AGENT_ACCEPTANCE_RATE = "AGENT_ACCEPTANCE_RATE",
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     AGENT_DECLINE_RATE = "AGENT_DECLINE_RATE",
     AGENT_PRODUCTIVITY = "AGENT_PRODUCTIVITY",
     QUEUE_SIZE = "QUEUE_SIZE",
@@ -551,6 +554,7 @@ export interface IAgentDashboardMetrics {
     qualityGoals: {
         firstResponseSla: IAgentDashboardQualityGoal;
         resolutionSla: IAgentDashboardQualityGoal;
+        /** @deprecated Assignment is direct: nothing is accepted, so this rate has no source. */
         assignmentAcceptanceRate: IAgentDashboardQualityGoal;
     };
     csatScore: IAgentDashboardQualityGoal;

package/dist/Tickets/Dashboard.js

@@ -132,6 +132,7 @@ var TicketMetricCode;
     TicketMetricCode["NEXT_RESPONSE_TIME"] = "NEXT_RESPONSE_TIME";
     TicketMetricCode["RESOLUTION_TIME"] = "RESOLUTION_TIME";
     TicketMetricCode["ASSIGNMENT_TIME"] = "ASSIGNMENT_TIME";
+    /** @deprecated Assignment is direct: there is no acceptance to measure. Use ASSIGNMENT_TIME. */
     TicketMetricCode["ACCEPTANCE_TIME"] = "ACCEPTANCE_TIME";
     TicketMetricCode["HANDLE_TIME"] = "HANDLE_TIME";
     TicketMetricCode["WAITING_CUSTOMER_TIME"] = "WAITING_CUSTOMER_TIME";
@@ -158,7 +159,9 @@ var TicketMetricCode;
     TicketMetricCode["AGENT_CAPACITY_UTILIZATION"] = "AGENT_CAPACITY_UTILIZATION";
     TicketMetricCode["AGENT_AVAILABILITY_TIME"] = "AGENT_AVAILABILITY_TIME";
     TicketMetricCode["AGENT_OCCUPANCY_RATE"] = "AGENT_OCCUPANCY_RATE";
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     TicketMetricCode["AGENT_ACCEPTANCE_RATE"] = "AGENT_ACCEPTANCE_RATE";
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     TicketMetricCode["AGENT_DECLINE_RATE"] = "AGENT_DECLINE_RATE";
     TicketMetricCode["AGENT_PRODUCTIVITY"] = "AGENT_PRODUCTIVITY";
     TicketMetricCode["QUEUE_SIZE"] = "QUEUE_SIZE";

package/dist/Tickets/Routing.d.ts

@@ -14,9 +14,13 @@ export declare enum TicketRoutingStatus {
     NOT_ROUTED = "NOT_ROUTED",
     QUEUED = "QUEUED",
     ROUTING = "ROUTING",
+    /** @deprecated Assignment is direct: there is no offer/accept flow. Never produced. */
     OFFERED = "OFFERED",
+    /** @deprecated Assignment is direct (born ACCEPTED). Never produced. */
     ASSIGNED = "ASSIGNED",
+    /** Every assignment (pull, manual, automatic) is direct and lands here. */
     ACCEPTED = "ACCEPTED",
+    /** @deprecated There is no offer to decline. Never produced. */
     DECLINED = "DECLINED",
     RETURNED = "RETURNED",
     ESCALATED = "ESCALATED",
@@ -50,10 +54,12 @@ export declare enum TicketSkillRelaxationMode {
 }
 export declare enum TicketEscalationTrigger {
     QUEUE_WAIT = "QUEUE_WAIT",
+    /** @deprecated Assignment is direct: there are no offers to time out. */
     OFFER_TIMEOUT = "OFFER_TIMEOUT",
     SLA_WARNING = "SLA_WARNING",
     SLA_BREACH = "SLA_BREACH",
     NO_ELIGIBLE_AGENT = "NO_ELIGIBLE_AGENT",
+    /** @deprecated Assignment is direct: there is no offer to decline. */
     DECLINED = "DECLINED"
 }
 export declare enum TicketEscalationActionType {
@@ -71,7 +77,9 @@ export declare enum TicketAssignmentEndReason {
     COMPLETED = "COMPLETED",
     REASSIGNED = "REASSIGNED",
     RETURNED = "RETURNED",
+    /** @deprecated Assignment is direct: there is no offer to decline. Never produced. */
     DECLINED = "DECLINED",
+    /** @deprecated Assignment is direct: there are no offers to expire. Never produced. */
     EXPIRED = "EXPIRED",
     MANUAL = "MANUAL"
 }
@@ -139,7 +147,12 @@ export interface ITicketQueue extends ITicketAuditedEntity {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
-    offerTimeoutSeconds?: number;
+    /**
+     * How long a ticket may wait in this queue before `escalationPolicyId` starts:
+     * escalation starts at the ticket's enqueue time + this value (0 = as soon as it
+     * waits). Without it the queue never escalates. Pulling or assigning the ticket
+     * stops the clock; re-enqueueing restarts it. Wall-clock minutes (no calendar).
+     */
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }
@@ -168,8 +181,11 @@ export interface ITicketEscalationStep {
     id: string;
     order: number;
     trigger: TicketEscalationTrigger;
+    /** Minutes after the escalation started (see ITicketQueue.maximumWaitMinutes) until the first run. Default 0. */
     thresholdMinutes?: number;
+    /** Runs again every N minutes after the first one. Without it the step runs once. */
     repeatEveryMinutes?: number;
+    /** Cap on runs per stay in the queue (a re-enqueue starts a new stay). */
     maximumExecutions?: number;
     actions: ITicketEscalationAction[];
 }
@@ -187,8 +203,6 @@ export interface ITicketAssignment {
     groupId?: string;
     agentId?: string;
     status: TicketRoutingStatus;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
     assignedAt?: Date;
     acceptedAt?: Date;
     endedAt?: Date;
@@ -251,8 +265,6 @@ export interface ITicketRoutingState {
     policyId?: string;
     currentAssignmentId?: string;
     enqueuedAt?: Date;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
     assignedAt?: Date;
     acceptedAt?: Date;
     priorityScore?: number;
@@ -270,21 +282,6 @@ export interface IEnqueueTicketDto {
     queueId?: string;
     reason?: string;
 }
-export interface IAcceptTicketAssignmentDto {
-    expectedVersion: number;
-    assignmentId: string;
-}
-export interface IDeclineTicketAssignmentDto {
-    expectedVersion: number;
-    assignmentId: string;
-    reason: string;
-}
-export interface IReturnTicketToQueueDto {
-    expectedVersion: number;
-    assignmentId: string;
-    reason?: string;
-    queueId?: string;
-}
 export interface IManualRouteTicketDto {
     expectedVersion: number;
     queueId?: string;
@@ -302,7 +299,6 @@ export interface ICreateTicketQueueDto {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
-    offerTimeoutSeconds?: number;
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }

package/dist/Tickets/Routing.js

@@ -16,9 +16,13 @@ var TicketRoutingStatus;
     TicketRoutingStatus["NOT_ROUTED"] = "NOT_ROUTED";
     TicketRoutingStatus["QUEUED"] = "QUEUED";
     TicketRoutingStatus["ROUTING"] = "ROUTING";
+    /** @deprecated Assignment is direct: there is no offer/accept flow. Never produced. */
     TicketRoutingStatus["OFFERED"] = "OFFERED";
+    /** @deprecated Assignment is direct (born ACCEPTED). Never produced. */
     TicketRoutingStatus["ASSIGNED"] = "ASSIGNED";
+    /** Every assignment (pull, manual, automatic) is direct and lands here. */
     TicketRoutingStatus["ACCEPTED"] = "ACCEPTED";
+    /** @deprecated There is no offer to decline. Never produced. */
     TicketRoutingStatus["DECLINED"] = "DECLINED";
     TicketRoutingStatus["RETURNED"] = "RETURNED";
     TicketRoutingStatus["ESCALATED"] = "ESCALATED";
@@ -58,10 +62,12 @@ var TicketSkillRelaxationMode;
 var TicketEscalationTrigger;
 (function (TicketEscalationTrigger) {
     TicketEscalationTrigger["QUEUE_WAIT"] = "QUEUE_WAIT";
+    /** @deprecated Assignment is direct: there are no offers to time out. */
     TicketEscalationTrigger["OFFER_TIMEOUT"] = "OFFER_TIMEOUT";
     TicketEscalationTrigger["SLA_WARNING"] = "SLA_WARNING";
     TicketEscalationTrigger["SLA_BREACH"] = "SLA_BREACH";
     TicketEscalationTrigger["NO_ELIGIBLE_AGENT"] = "NO_ELIGIBLE_AGENT";
+    /** @deprecated Assignment is direct: there is no offer to decline. */
     TicketEscalationTrigger["DECLINED"] = "DECLINED";
 })(TicketEscalationTrigger || (exports.TicketEscalationTrigger = TicketEscalationTrigger = {}));
 var TicketEscalationActionType;
@@ -81,7 +87,9 @@ var TicketAssignmentEndReason;
     TicketAssignmentEndReason["COMPLETED"] = "COMPLETED";
     TicketAssignmentEndReason["REASSIGNED"] = "REASSIGNED";
     TicketAssignmentEndReason["RETURNED"] = "RETURNED";
+    /** @deprecated Assignment is direct: there is no offer to decline. Never produced. */
     TicketAssignmentEndReason["DECLINED"] = "DECLINED";
+    /** @deprecated Assignment is direct: there are no offers to expire. Never produced. */
     TicketAssignmentEndReason["EXPIRED"] = "EXPIRED";
     TicketAssignmentEndReason["MANUAL"] = "MANUAL";
 })(TicketAssignmentEndReason || (exports.TicketAssignmentEndReason = TicketAssignmentEndReason = {}));

package/dist/Tickets/Sla.d.ts

@@ -9,6 +9,7 @@ export declare enum SlaMetricType {
     NEXT_RESPONSE = "NEXT_RESPONSE",
     RESOLUTION = "RESOLUTION",
     ASSIGNMENT = "ASSIGNMENT",
+    /** @deprecated Assignment is direct: nothing is ever accepted, so this clock never closes. Use ASSIGNMENT. */
     ACCEPTANCE = "ACCEPTANCE",
     PERIODIC_UPDATE = "PERIODIC_UPDATE",
     STATUS_TIME = "STATUS_TIME",
@@ -41,6 +42,7 @@ export declare enum SlaEventType {
     STATUS_ENTERED = "STATUS_ENTERED",
     STATUS_EXITED = "STATUS_EXITED",
     ASSIGNED = "ASSIGNED",
+    /** @deprecated Assignment is direct: no event ever produces this. Use ASSIGNED. */
     ASSIGNMENT_ACCEPTED = "ASSIGNMENT_ACCEPTED",
     PUBLIC_MESSAGE_RECEIVED = "PUBLIC_MESSAGE_RECEIVED",
     PUBLIC_AGENT_RESPONSE_SENT = "PUBLIC_AGENT_RESPONSE_SENT",

package/dist/Tickets/Sla.js

@@ -12,6 +12,7 @@ var SlaMetricType;
     SlaMetricType["NEXT_RESPONSE"] = "NEXT_RESPONSE";
     SlaMetricType["RESOLUTION"] = "RESOLUTION";
     SlaMetricType["ASSIGNMENT"] = "ASSIGNMENT";
+    /** @deprecated Assignment is direct: nothing is ever accepted, so this clock never closes. Use ASSIGNMENT. */
     SlaMetricType["ACCEPTANCE"] = "ACCEPTANCE";
     SlaMetricType["PERIODIC_UPDATE"] = "PERIODIC_UPDATE";
     SlaMetricType["STATUS_TIME"] = "STATUS_TIME";
@@ -49,6 +50,7 @@ var SlaEventType;
     SlaEventType["STATUS_ENTERED"] = "STATUS_ENTERED";
     SlaEventType["STATUS_EXITED"] = "STATUS_EXITED";
     SlaEventType["ASSIGNED"] = "ASSIGNED";
+    /** @deprecated Assignment is direct: no event ever produces this. Use ASSIGNED. */
     SlaEventType["ASSIGNMENT_ACCEPTED"] = "ASSIGNMENT_ACCEPTED";
     SlaEventType["PUBLIC_MESSAGE_RECEIVED"] = "PUBLIC_MESSAGE_RECEIVED";
     SlaEventType["PUBLIC_AGENT_RESPONSE_SENT"] = "PUBLIC_AGENT_RESPONSE_SENT";

package/dist/Tickets/Workflow.d.ts

@@ -94,7 +94,9 @@ export declare enum TicketActivityType {
     CHECKLIST_COMPLETED = "CHECKLIST_COMPLETED",
     TICKET_EVENT = "TICKET_EVENT",
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
-    ENQUEUED = "ENQUEUED"
+    ENQUEUED = "ENQUEUED",
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    ESCALATED = "ESCALATED"
 }
 export interface ITicketFieldChange {
     fieldNameKey: string;

package/dist/Tickets/Workflow.js

@@ -43,4 +43,6 @@ var TicketActivityType;
     TicketActivityType["TICKET_EVENT"] = "TICKET_EVENT";
     /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
     TicketActivityType["ENQUEUED"] = "ENQUEUED";
+    /** A step of an escalation policy ran on the ticket (`changes` carries what its actions changed). */
+    TicketActivityType["ESCALATED"] = "ESCALATED";
 })(TicketActivityType || (exports.TicketActivityType = TicketActivityType = {}));

package/dist/src/Common/Channels/Channel.d.ts

@@ -37,16 +37,6 @@ interface IChannelInfo {
      */
     status?: string;
 }
-/**
- * Fallback routing used only when no published Flow entry point matches the
- * channel, or when the selected Flow cannot produce a valid disposition.
- *
- * Flow-to-channel bindings remain authoritative in FlowEntryPoint.
- */
-interface ChannelConversationRoutingConfig {
-    /** Stable id of a ConversationQueue in the same space as the channel. */
-    defaultQueueId: string;
-}
 interface IChannel {
     id?: string | null;
     spaceId?: string | null;
@@ -54,28 +44,13 @@ interface IChannel {
     description?: string | null;
     type?: ChannelType | null;
     permissions?: Permission[] | null;
-    /**
-     * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
-     */
     assignTo?: ConversationAssigned;
-    /**
-     * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
-     */
     assignMethod: AssignMethod;
-    /**
-     * @deprecated Ownership is produced by the routing decision.
-     */
     assignToOwner?: boolean;
     /**
      * habilita la creacion de conversaciones para este canal, si esta en false, los mensajes entrantes no generaran conversaciones
      */
     conversationsEnabled: boolean | false;
-    /**
-     * Default Queue for newly-created conversations that are not handled by a
-     * Flow. Store only the Queue id; Queue configuration remains authoritative
-     * in the Conversations domain.
-     */
-    conversationRouting?: ChannelConversationRoutingConfig | null;
     /**
      * Gets or sets a value indicating whether webhook notifications are enabled.
      * Redirects incoming messages to the specified webhook URL when set to true.
@@ -121,4 +96,4 @@ declare enum channelStatus {
     SUSPENDED = 7,
     CONFIGURATION_PENDING = 9
 }
-export { IChannel, IChannelInfo, ChannelConversationRoutingConfig, channelStatus, MessagingAvailability };
+export { IChannel, IChannelInfo, channelStatus, MessagingAvailability };

package/dist/src/Contacts/contacts.d.ts

@@ -14,7 +14,7 @@ export interface IBusiness {
     counters?: ICounters;
     name: string;
     imageUrl: string;
-    ownerUserId?: string;
+    owner?: string;
     membersId: string[];
     members: IContactInfo[];
     phones: IContactAddress[];
@@ -54,7 +54,7 @@ export interface IContact {
     lastName: string;
     imageUrl: string;
     birthDate?: Date | null;
-    ownerUserId?: string;
+    owner?: string;
     businessId?: string;
     businessName?: string;
     phones: IContactAddress[];