@trii/types 2.10.762 → 2.10.764

package/dist/Spaces/spaces.d.ts

@@ -50,13 +50,13 @@ export declare const RegionInfo: {
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    };
+    } | null;
     getInfo_from_Value: (Value: number) => {
         Name: string;
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    };
+    } | null;
 };
 export interface ISpace {
     id: string;

package/dist/Tickets/Dashboard.d.ts

@@ -123,6 +123,7 @@ export declare enum TicketMetricCode {
     NEXT_RESPONSE_TIME = "NEXT_RESPONSE_TIME",
     RESOLUTION_TIME = "RESOLUTION_TIME",
     ASSIGNMENT_TIME = "ASSIGNMENT_TIME",
+    /** @deprecated Assignment is direct: there is no acceptance to measure. Use ASSIGNMENT_TIME. */
     ACCEPTANCE_TIME = "ACCEPTANCE_TIME",
     HANDLE_TIME = "HANDLE_TIME",
     WAITING_CUSTOMER_TIME = "WAITING_CUSTOMER_TIME",
@@ -149,7 +150,9 @@ export declare enum TicketMetricCode {
     AGENT_CAPACITY_UTILIZATION = "AGENT_CAPACITY_UTILIZATION",
     AGENT_AVAILABILITY_TIME = "AGENT_AVAILABILITY_TIME",
     AGENT_OCCUPANCY_RATE = "AGENT_OCCUPANCY_RATE",
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     AGENT_ACCEPTANCE_RATE = "AGENT_ACCEPTANCE_RATE",
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     AGENT_DECLINE_RATE = "AGENT_DECLINE_RATE",
     AGENT_PRODUCTIVITY = "AGENT_PRODUCTIVITY",
     QUEUE_SIZE = "QUEUE_SIZE",
@@ -551,6 +554,7 @@ export interface IAgentDashboardMetrics {
     qualityGoals: {
         firstResponseSla: IAgentDashboardQualityGoal;
         resolutionSla: IAgentDashboardQualityGoal;
+        /** @deprecated Assignment is direct: nothing is accepted, so this rate has no source. */
         assignmentAcceptanceRate: IAgentDashboardQualityGoal;
     };
     csatScore: IAgentDashboardQualityGoal;

package/dist/Tickets/Dashboard.js

@@ -132,6 +132,7 @@ var TicketMetricCode;
     TicketMetricCode["NEXT_RESPONSE_TIME"] = "NEXT_RESPONSE_TIME";
     TicketMetricCode["RESOLUTION_TIME"] = "RESOLUTION_TIME";
     TicketMetricCode["ASSIGNMENT_TIME"] = "ASSIGNMENT_TIME";
+    /** @deprecated Assignment is direct: there is no acceptance to measure. Use ASSIGNMENT_TIME. */
     TicketMetricCode["ACCEPTANCE_TIME"] = "ACCEPTANCE_TIME";
     TicketMetricCode["HANDLE_TIME"] = "HANDLE_TIME";
     TicketMetricCode["WAITING_CUSTOMER_TIME"] = "WAITING_CUSTOMER_TIME";
@@ -158,7 +159,9 @@ var TicketMetricCode;
     TicketMetricCode["AGENT_CAPACITY_UTILIZATION"] = "AGENT_CAPACITY_UTILIZATION";
     TicketMetricCode["AGENT_AVAILABILITY_TIME"] = "AGENT_AVAILABILITY_TIME";
     TicketMetricCode["AGENT_OCCUPANCY_RATE"] = "AGENT_OCCUPANCY_RATE";
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     TicketMetricCode["AGENT_ACCEPTANCE_RATE"] = "AGENT_ACCEPTANCE_RATE";
+    /** @deprecated Assignment is direct: nothing is accepted or declined. */
     TicketMetricCode["AGENT_DECLINE_RATE"] = "AGENT_DECLINE_RATE";
     TicketMetricCode["AGENT_PRODUCTIVITY"] = "AGENT_PRODUCTIVITY";
     TicketMetricCode["QUEUE_SIZE"] = "QUEUE_SIZE";

package/dist/Tickets/Routing.d.ts

@@ -14,9 +14,13 @@ export declare enum TicketRoutingStatus {
     NOT_ROUTED = "NOT_ROUTED",
     QUEUED = "QUEUED",
     ROUTING = "ROUTING",
+    /** @deprecated Assignment is direct: there is no offer/accept flow. Never produced. */
     OFFERED = "OFFERED",
+    /** @deprecated Assignment is direct (born ACCEPTED). Never produced. */
     ASSIGNED = "ASSIGNED",
+    /** Every assignment (pull, manual, automatic) is direct and lands here. */
     ACCEPTED = "ACCEPTED",
+    /** @deprecated There is no offer to decline. Never produced. */
     DECLINED = "DECLINED",
     RETURNED = "RETURNED",
     ESCALATED = "ESCALATED",
@@ -50,10 +54,12 @@ export declare enum TicketSkillRelaxationMode {
 }
 export declare enum TicketEscalationTrigger {
     QUEUE_WAIT = "QUEUE_WAIT",
+    /** @deprecated Assignment is direct: there are no offers to time out. */
     OFFER_TIMEOUT = "OFFER_TIMEOUT",
     SLA_WARNING = "SLA_WARNING",
     SLA_BREACH = "SLA_BREACH",
     NO_ELIGIBLE_AGENT = "NO_ELIGIBLE_AGENT",
+    /** @deprecated Assignment is direct: there is no offer to decline. */
     DECLINED = "DECLINED"
 }
 export declare enum TicketEscalationActionType {
@@ -71,7 +77,9 @@ export declare enum TicketAssignmentEndReason {
     COMPLETED = "COMPLETED",
     REASSIGNED = "REASSIGNED",
     RETURNED = "RETURNED",
+    /** @deprecated Assignment is direct: there is no offer to decline. Never produced. */
     DECLINED = "DECLINED",
+    /** @deprecated Assignment is direct: there are no offers to expire. Never produced. */
     EXPIRED = "EXPIRED",
     MANUAL = "MANUAL"
 }
@@ -139,7 +147,6 @@ export interface ITicketQueue extends ITicketAuditedEntity {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
-    offerTimeoutSeconds?: number;
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }
@@ -187,8 +194,6 @@ export interface ITicketAssignment {
     groupId?: string;
     agentId?: string;
     status: TicketRoutingStatus;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
     assignedAt?: Date;
     acceptedAt?: Date;
     endedAt?: Date;
@@ -251,8 +256,6 @@ export interface ITicketRoutingState {
     policyId?: string;
     currentAssignmentId?: string;
     enqueuedAt?: Date;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
     assignedAt?: Date;
     acceptedAt?: Date;
     priorityScore?: number;
@@ -270,21 +273,6 @@ export interface IEnqueueTicketDto {
     queueId?: string;
     reason?: string;
 }
-export interface IAcceptTicketAssignmentDto {
-    expectedVersion: number;
-    assignmentId: string;
-}
-export interface IDeclineTicketAssignmentDto {
-    expectedVersion: number;
-    assignmentId: string;
-    reason: string;
-}
-export interface IReturnTicketToQueueDto {
-    expectedVersion: number;
-    assignmentId: string;
-    reason?: string;
-    queueId?: string;
-}
 export interface IManualRouteTicketDto {
     expectedVersion: number;
     queueId?: string;
@@ -302,7 +290,6 @@ export interface ICreateTicketQueueDto {
     strategy: TicketRoutingStrategy;
     ordering: ITicketQueueOrder[];
     skillRequirements?: ITicketSkillRequirement[];
-    offerTimeoutSeconds?: number;
     maximumWaitMinutes?: number;
     escalationPolicyId?: string;
 }

package/dist/Tickets/Routing.js

@@ -16,9 +16,13 @@ var TicketRoutingStatus;
     TicketRoutingStatus["NOT_ROUTED"] = "NOT_ROUTED";
     TicketRoutingStatus["QUEUED"] = "QUEUED";
     TicketRoutingStatus["ROUTING"] = "ROUTING";
+    /** @deprecated Assignment is direct: there is no offer/accept flow. Never produced. */
     TicketRoutingStatus["OFFERED"] = "OFFERED";
+    /** @deprecated Assignment is direct (born ACCEPTED). Never produced. */
     TicketRoutingStatus["ASSIGNED"] = "ASSIGNED";
+    /** Every assignment (pull, manual, automatic) is direct and lands here. */
     TicketRoutingStatus["ACCEPTED"] = "ACCEPTED";
+    /** @deprecated There is no offer to decline. Never produced. */
     TicketRoutingStatus["DECLINED"] = "DECLINED";
     TicketRoutingStatus["RETURNED"] = "RETURNED";
     TicketRoutingStatus["ESCALATED"] = "ESCALATED";
@@ -58,10 +62,12 @@ var TicketSkillRelaxationMode;
 var TicketEscalationTrigger;
 (function (TicketEscalationTrigger) {
     TicketEscalationTrigger["QUEUE_WAIT"] = "QUEUE_WAIT";
+    /** @deprecated Assignment is direct: there are no offers to time out. */
     TicketEscalationTrigger["OFFER_TIMEOUT"] = "OFFER_TIMEOUT";
     TicketEscalationTrigger["SLA_WARNING"] = "SLA_WARNING";
     TicketEscalationTrigger["SLA_BREACH"] = "SLA_BREACH";
     TicketEscalationTrigger["NO_ELIGIBLE_AGENT"] = "NO_ELIGIBLE_AGENT";
+    /** @deprecated Assignment is direct: there is no offer to decline. */
     TicketEscalationTrigger["DECLINED"] = "DECLINED";
 })(TicketEscalationTrigger || (exports.TicketEscalationTrigger = TicketEscalationTrigger = {}));
 var TicketEscalationActionType;
@@ -81,7 +87,9 @@ var TicketAssignmentEndReason;
     TicketAssignmentEndReason["COMPLETED"] = "COMPLETED";
     TicketAssignmentEndReason["REASSIGNED"] = "REASSIGNED";
     TicketAssignmentEndReason["RETURNED"] = "RETURNED";
+    /** @deprecated Assignment is direct: there is no offer to decline. Never produced. */
     TicketAssignmentEndReason["DECLINED"] = "DECLINED";
+    /** @deprecated Assignment is direct: there are no offers to expire. Never produced. */
     TicketAssignmentEndReason["EXPIRED"] = "EXPIRED";
     TicketAssignmentEndReason["MANUAL"] = "MANUAL";
 })(TicketAssignmentEndReason || (exports.TicketAssignmentEndReason = TicketAssignmentEndReason = {}));

package/dist/Tickets/Sla.d.ts

@@ -9,6 +9,7 @@ export declare enum SlaMetricType {
     NEXT_RESPONSE = "NEXT_RESPONSE",
     RESOLUTION = "RESOLUTION",
     ASSIGNMENT = "ASSIGNMENT",
+    /** @deprecated Assignment is direct: nothing is ever accepted, so this clock never closes. Use ASSIGNMENT. */
     ACCEPTANCE = "ACCEPTANCE",
     PERIODIC_UPDATE = "PERIODIC_UPDATE",
     STATUS_TIME = "STATUS_TIME",
@@ -41,6 +42,7 @@ export declare enum SlaEventType {
     STATUS_ENTERED = "STATUS_ENTERED",
     STATUS_EXITED = "STATUS_EXITED",
     ASSIGNED = "ASSIGNED",
+    /** @deprecated Assignment is direct: no event ever produces this. Use ASSIGNED. */
     ASSIGNMENT_ACCEPTED = "ASSIGNMENT_ACCEPTED",
     PUBLIC_MESSAGE_RECEIVED = "PUBLIC_MESSAGE_RECEIVED",
     PUBLIC_AGENT_RESPONSE_SENT = "PUBLIC_AGENT_RESPONSE_SENT",

package/dist/Tickets/Sla.js

@@ -12,6 +12,7 @@ var SlaMetricType;
     SlaMetricType["NEXT_RESPONSE"] = "NEXT_RESPONSE";
     SlaMetricType["RESOLUTION"] = "RESOLUTION";
     SlaMetricType["ASSIGNMENT"] = "ASSIGNMENT";
+    /** @deprecated Assignment is direct: nothing is ever accepted, so this clock never closes. Use ASSIGNMENT. */
     SlaMetricType["ACCEPTANCE"] = "ACCEPTANCE";
     SlaMetricType["PERIODIC_UPDATE"] = "PERIODIC_UPDATE";
     SlaMetricType["STATUS_TIME"] = "STATUS_TIME";
@@ -49,6 +50,7 @@ var SlaEventType;
     SlaEventType["STATUS_ENTERED"] = "STATUS_ENTERED";
     SlaEventType["STATUS_EXITED"] = "STATUS_EXITED";
     SlaEventType["ASSIGNED"] = "ASSIGNED";
+    /** @deprecated Assignment is direct: no event ever produces this. Use ASSIGNED. */
     SlaEventType["ASSIGNMENT_ACCEPTED"] = "ASSIGNMENT_ACCEPTED";
     SlaEventType["PUBLIC_MESSAGE_RECEIVED"] = "PUBLIC_MESSAGE_RECEIVED";
     SlaEventType["PUBLIC_AGENT_RESPONSE_SENT"] = "PUBLIC_AGENT_RESPONSE_SENT";

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.762",
+  "version": "2.10.764",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",